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Al, Fazari Hamdan. "Fuzzy quality function deployment for aircraft maintenance organizations." Toulouse, INSA, 2008. http://eprint.insa-toulouse.fr/archive/00000283/.
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In this thesis, Quality Function Deployment for aircraft maintenance organizations is considered. Assessment and evaluation of quality management in aircraft maintenance organizations is the key to ensure safety, reliability, and the assurance of quality. At present, companies around the world have an absolute need for quality management systems in order to help them to develop and manage better their activities. Improving the way in which organizations handle their organizational management plays a major role in raising the standard of the quality of the product or the quality of the service they deliver. The challenge of implementing quality approaches in the management of aircraft maintenance organizations is appealing since it is recognized to save time and money. As a result, the organization can become more efficient, more competitive in its domain and finally more profitable. Quality management is, therefore, an essential function for maintaining and improving the quality of the services and products provided by aircraft maintenance organizations. First necessary background and theoretical knowledge on aircraft maintenance organizations and quality management is presented in detail. This is achieved by performing an analysis of the needs and the means for improving quality in the maintenance activities. The proposed analysis approach is a combination of Quality Function Deployment, and Fuzzy Logic theory. The Quality Function Deployment is used as an analysis tool to translate the customer needs and requirements into service features. The Quality Function Deployment involves the construction of a matrix structure which allows the assessment and ranking of different course of action with respect to quality. Since many opinions from experts are expressed in linguistic terms it appeared that fuzzy logic could improve this analysis process. Then, the final part of the thesis is devoted to the development of a fuzzy quality function deployment. The proposed analysis approach is then illustrated in the case of aircraft maintenance organizations where the objective is to increase fleet availability, maintain aircraft reliability, decrease servicing time, and limit investment costsDans cette thèse, le déploiement de la fonction de la qualité pour l'organisation de l'entretien des avions est considérée. L'évaluation de la gestion de la qualité dans les organismes de maintenance des avions est la clé pour garantir la sécurité, la fiabilité et l'assurance de la qualité. De nos jours, les entreprises partout dans le monde ont un besoin absolu de systèmes, gestion de la qualité afin de les aider à développer et à mieux gérer leurs activités. La façon dont les organisations gèrent leurs gestions de l'organisation joue un rôle majeur dans l'amélioration du niveau de la qualité du produit ou la qualité du service qu'elles fournissent. Le défi de la mise en œuvre de la démarche qualité dans la gestion de la maintenance des avions est important car il doit conduire à des économies de temps et d'argent. La gestion de la qualité est, par conséquent, une fonction essentielle pour maintenir et améliorer la qualité des services et produits offerts par les organismes de maintenance des avions. Dans cette thèse les prés requis et connaissances théoriques sur l'organisation de la maintenance et la gestion de la qualité sont présentés en détail. Ceci est réalisé en effectuant une analyse des besoins et des moyens pour améliorer la qualité dans les activités d'entretien. L'approche d'analyse proposée est une combinaison du déploiement de la fonction de la qualité et de la Logique Floue. Le déploiement de la fonction de la qualité est utilisé comme un outil d'analyse pour traduire les besoins des clients et les besoins en qualité des services. Le déploiement de la fonction de la qualité comprend la construction d'une structure matricielle permettant d’évaluer et de comparer les différents plans d’action. Puisque de nombreuses opinions d'experts sont exprimées en termes linguistiques, il semble que la Logique Floue pourrait améliorer ce processus d'analyse. La dernière partie de cette thèse est consacrée à l'élaboration du déploiement de la fonction de la qualité dans le cadre de la Logique Floue. L'approche d'analyse proposée est ensuite illustrée dans le cas de l'organisation de l'entretien d’une flotte d’avions. L'objectif est d'augmenter la disponibilité de la flotte, de maintenir sa fiabilité, de diminuer le temps du service de maintenance, de limiter les coûts d'investissement
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Craig, Ryan R. "A Quality Function Deployment Methodology for Product Development." Ohio University / OhioLINK, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1250171415.
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Craig, Ryan R. "A quality function deployment methodolgy for product development." Ohio : Ohio University, 2009. http://www.ohiolink.edu/etd/view.cgi?ohiou1250171415.
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Abreu, Fábio de Souza. "QFD - Quality function deployment: requisitos organizacionais para aplicação." reponame:Repositório Institucional do FGV, 1997. http://hdl.handle.net/10438/4842.
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Previous issue date: 1997-05-05T00:00:00ZTrata de um estudo conceitual investigando as relações entre implantações de metodologias e ferramentas complexas, como o QFD - Desdobramento da Função Qualidade - para o desenvolvimento de produtos, e os requisitos organizacionais para o sucesso da implantação. ·Apresenta uma tipologia organizacional inserida em um contexto histórico e o processo de desenvolvimento de produtos correspondente e suas deficiências. Faz uma descrição do método do QFD abordando: definição, histórico, beneficios, contexto, princípios, exemplo didático, processo de implantação e questões sobre a Voz do Cliente. Apresenta um modelo baseado em seis dimensões fundamentais para o sucesso de uma implantação de metodologias como QFD: estratégia, ferramentas e metodologias, trabalho em equipe, infraestrutura organizacional, liderança da alta direção da organização e, cultura e valores. É apresentado uma experiência real de implantação do QFD.
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Sjöberg, Gina, and Bromander Kristina Nilsson. "Quality Function Deployment of Firepipe - The foldable cooking stove." Thesis, KTH, Energiteknik, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-148107.
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Each year, millions of people flee their homes due to political conflicts, fearing the risk of being persecuted. As well, mounting environmental issues engenders an increasing stream of people-displacement. Humanitarian organisations have for decades acted in order to help people of concern in refugee situations. For them, it is vital to be able to provide quick relief and must therefore be mobilized via suppliers and distribution channels with needed goods for humanitarian care in case of an emergency. Gustav Innovation in collaboration with the Royal Institute of Technology in Stockholm (KTH) and the authors of this document, is developing a field cooking stove called FirePipe which is both quick and easy to distribute, as well as sustainable financially, environmentally and humanitarily in provisional settlesments. The following document treats the development of a Quality Function Deployment (QFD) evaluating the most important characteristics of such a stove in order to create an as succesful product as possible. It also contains a competitive analysis to illuminate FirePipe’s strengths and weaknessess in relation to similar products. According to the QFD analysis the most important Quality Characteristic to focus on in future engineering work is the reduction of the fuel mass consumption of FirePipe. Other important paramterers are the ability to save time using FirePipe as well as reducing harmful emissions. If the target values for these features can be met, FirePipe will be a qualitatively consistent alternative to the existing market that particularly will deliver great opportunities for easy cost-effective logistics.Varje år flyr miljontals människor sina hem på grund av politisk oro, med rädsla för förföljelse. Samtidigt med ökande miljöproblem, ökar risken att naturkatastrofer kommer tvinga människor på flykt. Hjälporganisationer har länge arbetat för att hjälpa människor i sådana kritiska situationer, exempelvis i flyktingläger. För dem är det viktigt att snabbt kunna mobilisera och erbjuda hjälp i nödlägen med hjälp av leverantörer och distributionskanaler för de saker som behövs vid humanitär omvårdnad. Gustav Innovation utvecklar i samarbete med Kungliga Tekniska Högskolan (KTH) och författarna till denna rapport, fältspisen FirePipe som är både snabb och lätt att distribuera, likväl hållbar ekonomiskt, miljömässigt och humanitärt i provisoriska bosättningar. Följande rapport behandlar genomförandet av en kundcentrerad kvalitetsutveckling, en så kallad Quality Function Deployment (QFD), I denna undersöks och utvärderas de viktigaste egenskaperna för en sådan spis som ett steg i att kunna utveckla en så framgångsrik produkt som möjligt. QFD innehåller även en konkurrentjämförelse som belyser FirePipe’s styrkor och svagheter jämfört med liknande produkter. QFD resultatet visar att den viktigaste tekniska delen av FirePipe, vilken därmed är det som framtida arbete bör fokusera på, är att minimera dess bränsleanvändning. Andra viktiga aspekter är möjligheten att spara tid genom att använda FirePipe samt minskningen av skadliga utsläpp. Om målvärdena för dessa funktioner kan uppfyllas kommer FirePipe att erbjuda ett kvalitetsmässigt stabilt alternativ till den existerande marknaden som framför allt ger stora möjligheter för en enkel och kostnadseffektiv logistik.
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Idan, Cephas Kobina. "Quality function deployment (QFD) in the UK construction industry." Thesis, Nottingham Trent University, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.409391.
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Omar, Abdul Rahman. "Quality function deployment opportunities in product model supported design." Thesis, Loughborough University, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.388335.
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Pandey, Amitabh. "Quality function deployment : a study of implementation and enhancements." Thesis, Massachusetts Institute of Technology, 1992. http://hdl.handle.net/1721.1/17310.
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Aslan, Cansel Elif Özcan Can A. "Quality function deployment: A method for user-centered design/." [s.l.]: [s.n.], 2005. http://library.iyte.edu.tr/tezler/master/endustriurunleritasarimi/T000423.doc.
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Sigal, Jacob R. "Creating a Market Paradigm Shift with Quality Function Deployment." Ohio University / OhioLINK, 2004. http://www.ohiolink.edu/etd/view.cgi?ohiou1108409936.
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Pable, Anant. "Advanced food product quality planning using integrated quantitative techniques." Diss., Online access via UMI:, 2007.
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Mathai, Kalapurackal Robins. "Sensitivity analysis of relative worth in empirical and simulation-based QFD matrices." Diss., Rolla, Mo. : Missouri University of Science and Technology, 2008. http://scholarsmine.mst.edu/thesis/pdf/Mathai_Kalapurackal_09007dcc8057a197.pdf.
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Thesis (M.S.)--Missouri University of Science and Technology, 2008.Vita. The entire thesis text is included in file. Title from title screen of thesis/dissertation PDF file (viewed January 15, 2009) Includes bibliographical references (p. 51-52).
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Pielok, Thomas. "Prozesskettenmodulation Management von Prozessketten mittels Logistic Function Deployment." Dortmund Verl. Praxiswissen, 1994. http://d-nb.info/100126889X/04.
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Waterstraat, Frank Riegle Rodney P. "Adapting the quality function deployment model to health plan design." Normal, Ill. Illinois State University, 2001. http://wwwlib.umi.com/cr/ilstu/fullcit?p3064505.
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Thesis (Ph. D.)--Illinois State University, 2001.Title from title page screen, viewed March 10, 2006. Dissertation Committee: Rodney P. Riegle (chair), J. Christopher Eisele, George Padavil, John H. Bantham, Thomas J. Bierma. Includes bibliographical references (leaves 124-128) and abstract. Also available in print.
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Bolar, Aman Ahmed. "A Quality Function Deployment (QFD) Approach for Bridge Maintenance Management." Thesis, University of British Columbia, 2014. http://hdl.handle.net/2429/48548.
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Infrastructure age in the US/Canada are beyond half their expected service life. With billions of dollars invested annually, an increase in number of decisions towards maintenance, rehabilitation and replacement (MRR) activities are expected. Customer (infrastructure user) opinions are sometimes sought when major infrastructure-related decisions are made by conducting surveys, community meetings, etc. However, with consumers becoming more involved in economic, environmental, and social issues related to infrastructure, a process for ensuring customer demands are addressed would be valuable to all stakeholders involved. In this thesis, using bridge as an example, an innovative expert-based decision-framework has been proposed and developed using the Quality Function Deployment (QFD) approach. The framework comprises of three major elements. First a hierarchical evidential reasoning (HER) framework is proposed and developed for condition assessment of bridges by classifying bridge elements into Primary, Secondary, Tertiary and Life Safety-Critical elements. Respective indices are calculated in addition to an overall bridge condition index. The HER framework enables combining different distress indicators and propagating both aleatory/epistemic uncertainties using either Dempster-Shafer or Yager's rule. Importance and reliability factors (collectively termed "credibility factor") are introduced based on bridge element importance and reliability of collected data. Second, QFD implementation has been demonstrated with the following applications: (i) Inspection Prioritization (ii) Decision-Making between Replacement and/ or Rehabilitation scenarios. For inspection prioritization, an Inspection House of Quality is prepared for translating consumer demands (WHATs) into inspection requirements (HOWs) and demonstrated using data developed from Colorado Department of Transportation (CDOT) inspection manual. For the decision-making scenarios, a case study is furnished for a bridge located in Victoria, BC. Finally, the infrastructure-user's expectations are dynamic given the changing economic conditions, technologies, environmental regulations, etc. A hidden Markov model (HMM) is utilized for predicting such dynamic customer response by using probabilities of focus areas that are of interest to the infrastructure-user as hidden parameters. Using the 2005 California Transportation's customer survey, a case study is presented for demonstrating the application. This new expert-based framework has an ability to enhance decision-making by addressing uncertainty in collected inspection data, facilitating customer input into MRR procedures and by predicting customer expectations.Applied Science, Faculty of
Engineering, School of (Okanagan)
Graduate
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ALBALAWI, JALAL G. "IMPROVING ONLINE COURSE SATISFACTION AND DELIVERY THROUGH QUALITY FUNCTION DEPLOYMENT." OpenSIUC, 2014. https://opensiuc.lib.siu.edu/theses/1490.
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This study investigated student perceptions of online courses offered by SIU's Quality Engineering and Management online program. The study utilized the method for measuring and improving the quality of online courses using the quality function deployment (QFD) approach. This method was used to translate critical quality requirements for online course delivery, determined by student survey responses, into key instructional design/delivery elements that serve as a framework for online course development. This study focused on students' satisfaction and perception because of their role in analyzing the design/delivery elements based on quality function approach. In order to improve the online Quality Engineering and Management online program, the students' engagement will apply the most important key to successful improvement. In this study, both qualitative and quantitative methodologies were employed. The data was retrieved through an on-line survey. A written questionnaire was completed by 17 online graduate students in the Quality Engineering and Management program. The research results identified the most important technical requirements in online course design and delivery, and identified opportunities for improvement.
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Longo, Carlos Roberto Juliano. "An assessment of Total Quality Management in the financial services of United Kingdom and Brazil : a framework for implementation is proposed employing Quality Function Deployment." Thesis, University of Newcastle Upon Tyne, 1997. http://hdl.handle.net/10443/549.
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There is currently worldwide interesti n the implementationa nd effectivenesso f the quality management movement in financial service organisations. Especially the effect Total Quality Managemen(tT QM) hasu pon transforminga n industryw hich is in a stateo f considerables tructuralc hangea, nd in which the competitioni s intense. The first stageo f the researchin volves the assessmenot f the statuso f TQM in bankingo rganisationsin the UK and Brazilian financial servicess ector.A questionnaire was used to investigate the perception of branch managers concerning the implementation and majors issues of TQM within the financial services industry in the UK and Brazil. Structured interviews with senior managers in charge of planning and developing the quality initiatives in the organisations surveyed were performed to investigatet he strategiesa ndm odelso f the TQM implementation. The collection of datai n this studyw asc onductedin two parts: (1) In 1995 the fieldwork in the UK was carried out this involved a survey questionnaire with branch managerso f fifteen 11ighS treetf inancial serviceo rganisationsa nd a set of interviewsw ithin two of the organisations urveyed. (2) In 1996 the Brazilian fieldwork was carried out. This involved the survey questionnairew ith branch managerso f ten High Street financial serviceo rganisations and a set of interviewsw ithin seveno f thoseo rganisationss urveyed. The analysis of the data obtained enable the identification of the current approachesto the implementationo f TQM; the effects of TQM in the financial services sector in the UK and Brazil; and the current strategiesa pplied and conceptualm ethods used for implementing TQM in those organisations. The second stage of the research presents the development of a TQM implementation framework employing the Quality Function Deployment (QFD) methodology. This has been designed to assist in the selection and formulation of the most comprehensiveT QM implementationa pproachf or a banking organisationsin both countries. The framework was designed as a proposal document to be used by quality practitioners,t op managerso f organisationsa nd quality managemenrte searcherws ho are implementing TQM.
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Tung, Chun-Yu. "A green product design framework based on quality function deployment process." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1999. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape8/PQDD_0014/NQ52444.pdf.
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Muhamad, Mohd Razali. "The application of quality function deployment principles in manufacturing system design." Thesis, University of Liverpool, 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.318262.
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Atherton, Mark Anthony. "Effective product design enhancing robust engineering design and quality function deployment." Thesis, City University London, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.389704.
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Chilakapati, Rajesh. "An expert system based advisor for the quality function deployment method." Thesis, This resource online, 1995. http://scholar.lib.vt.edu/theses/available/etd-07292009-090629/.
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Wang, Yun-Ching, and 王韻晴. "Quality Function Deployment for Teaching Performance Evaluation." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/efz922.
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碩士國立東華大學
國際企業學系
100
Quality function deployment (QFD) is a technique which can be applied for process and design improvement. A quality improvement method can effectively enhance organization performance. This study uses QFD on teaching improvement. QFD help professors to examine how well students achieve the department objectives. This study demonstrates how the quality function deployment methods can be used to enhance teaching effectiveness. Assessment of a course can determine how well the course objectives have been achieved. Many researchers have discussed various methods to assess the teaching and learning performance. This study describes an application of pairwise comparison of analytical hierarchy process (AHP) and quality function deployment (QFD) to build a teaching assessment system. It can measure the level of achievement of the learning objectives for department course. Thus, professors can find suitable action to improve their teaching quality.
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Chang, Jung-Fu, and 張榮福. "Quality Function Deployment Application On Hypermarket Building." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/09096071417101735811.
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碩士逢甲大學
經營管理碩士在職專班
92
Early of 1970s’, “Quality Function Deployment (QFD) was released by two Japan Professors - Yoji Akao and Osamu Mizuno, It was applied & proven widely at manufacturing industry in U.S.A. & Japan immediately and later on, also applied at Phillip electronic in Taiwan since 1988. The main function of “ QFD “ is to ensure the quality control on every production process that means, during the whole manufacturing process, to get stability of quality and to create an attractive product to satisfy customer. Also it emphasizes the preparation before production and surveys customers’ need by positioning customers’ level, to decide product design and ensure product & service may meet and satisfy customers’ need. Construction, or what we called “ the driving role of industries “, as it’s a basic need of life and it was related with all of other industries. So, construction industry always plays an important role in the whole industries and moving forward together with each other. The purpose of this research is to lead Quality Function Deployment – QFD technology into the chain stores construction application via Analytic Hierarchy Process (AHP) technology and to transfer customer’s requirements into design development to ensure every construction process and improve construction quality.
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HUANG, JUN-YAO, and 黃俊堯. "An investigation on geometric quality function deployment." Thesis, 1992. http://ndltd.ncl.edu.tw/handle/61711640841849123063.
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Liou, Yih-Farng, and 劉益坊. "Service Quality Evaluation of Hemodialytic Care by Quality Function Deployment." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/42636632645953654085.
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碩士東海大學
工業工程與經營資訊學系
95
The number of people undergoing hemodialysis increases rapidly each year. The number of dialytic centers also escalates rapidly. Facing pressure form competition, medical providers believe quality service will retain patients. To ensure the quality of service, Quality Function Deployment would be a good tool for quality management. The purposes of this study are as following: 1.By the example of hemodialytic care, evaluate elements of demanded quality from patients at a community hospital. 2. Construct a comprehensive healthcare model for hemodialytic patients by Quality Function Deployment. 3. As according to customers’ needs, formulate the strategy to develop performance functions in a comprehensive healthcare model for hemodialytic patients. From October 1 to November 30 in 2006, randomized samples of 52 patients undergoing hemodailysis at least 3 months are included in this study. All 52 patients were interviewed and recorded. The elements of demanded quality are extracted from records of patients’ interview as customers’ needs. The target scores of elements of demanded quality are evaluated by enhancement strategy for building quality house table. The target performance functions are deducted with matrices of demanded quality v.s. performance measures, and performance measures v.s. performance functions in quality house tables by quality function deployment. The weighted elements of demanded quality in order are: the technique of puncture and hemostasis by duty nurse, the doctor’s health education by monthly blood sampling report, the cares of arterio-venous fistula, the distance to the hospital for hemodialysis, and a large hospital with many subspecialized departments. The weighted target performance functions by quality function deployment in order are: standard process of hemodialytic nursing care, standard process of arterio-venous fistula cares, training of specialist for hemodialysis, standard process of hemodialytic medical care, quality management of hemodialytic care. By quality function deployment, we realize the demanded quality of patients, and relative importance of medical service functions, therefore the directions of service function development for the hemodialytic care at this community teaching hospital.
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Cheng, Yu-Hua, and 鄭玉華. "Improving Alarm Clock Manufacturing Through Quality Function Deployment." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/9h2p9k.
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碩士銘傳大學
管理研究所碩士在職專班
97
Quality has been one of the key factors to compete in the industry. One of the important aspects is to take customers’ voice into account. Quality Function Deployment (QFD) is such a tool to achieve this goal. It considers the various quality dimensions customers value the most and helps to incorporate them into product designs, as well as company functions such marketing, production, and supplier collaboration. This study focuses on applying QFD to a Taiwanese company that manufactures alarm clocks to link customer requirements to the firm’s internal quality improvement needs while considering competition from other renowned brands. The results shows that domestic and foreign customers have different requirements with costs and quality of the clocks being the most important factors. Some managerial suggestions are made to help the company define its competitive priorities.
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Wu, Chao-Jen, and 吳昭仁. "Application of Quality Function Deployment On Logistic Management." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/25280615965443968222.
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碩士國立中央大學
企業管理學系碩士在職專班
93
Owing to severe global business competition, logistics management has thus become emergent. There are many studies dealing with this topic, but few of them are integrated. This thesis uses Quality Function Deployment as an integrated construct for understanding logistic-performance requirements and establishing priorities of logistic activities. In logistics-performance requirements, this thesis uses Balanced Score Card, a strategic management tool developed by Kaplan and Norton, as a multi-dimension performance framework. In order to improve the objectivity of QFD, the thesis adopts the method of Analytic Hierarchy Process (AHP) to collect and analyze the opinions from experts and practitioners and calculate the weights of all indicators. Finally, one electronic company is cited to evidence the feasibility of this integrated construct.
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Wu, Chia-Shin, and 吳家昕. "Applying Quality Function Deployment to Enhance Lithography Process." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/09688012989784582809.
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碩士華梵大學
工業管理學系碩士班
92
Facing the highiy competitive environment, product innovation and quality improvement have become critical issues for business to remain competitive, which means not only the technology but also the customer requirements should be considered in the development process. This research applied quality function deployment (QFD) to construct a customer requirement based product development model which coordinated design and management for the purpose of increaseing the quality of product development process. To identify the critical quality factors for customer requirement and technical requirement, the KJ method and Analytic Hierarchy Process (AHP) were utilized to classify and analize marketing data. Further, Taguchi method was applied to determine the optimal factor levels that yield the best quality. The proposed model was evaluated through a real life case study of developing broad band filter (BPF), the result indicates that the model could effectively increase the product development efficiency, as well as satisfy the quality requirements for both customer and production.
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Liou, Bi Huney, and 劉必慧. "Reengineering the business process with quality function deployment." Thesis, 1995. http://ndltd.ncl.edu.tw/handle/48273479065397678714.
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Hwang, Yen-Yun, and 黃艷雲. "Application of Quality Function Deployment on Apparel Design." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/11347908269972852935.
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碩士國立成功大學
企業管理學系碩博士班
92
A growing demand in fashion quality arises due to the improvement of living standards in Taiwan recently. The objective of the research is to characterize various key factors affecting apparel design and product quality. The research is emphasized to transform fashion qualities into measurable characteristics based on the requests in the consumer market. In the fulfillment of the objectives, Delphi method and survey research have been used to collect related materials and followed by descriptive statistics, reliability, and factor analysis in order to setup the “House of Quality” in the method of “Quality Function Deployment”. The “House of Quality” lays the foundation of apparel design rules such that new apparel designs and the key production methods are developed and able to assist apparel designers to improve design quality and production performance. Research results indicate that factors affecting the quality of apparel design are fashion sensitivity, cloth selection ability, color sensitivity, fashion trend, information and public media (advertisement, magazine, and internet), consumer living style, fashion market level, sale performance, and management. And fashion style, cloth quality, cutting quality, discount, and personal favorites are the key factors affecting consumers in choosing a fashion. Based on the analysis of “Quality Function Deployment”, several key techniques are required to improve design abilities and product values, which are good fashion production process, appropriate apparel design style, satisfaction of consumer needs, fashion media and consumption messages, good design skills, fashion sensitivity, market analysis ability, and new market development.
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Hwang, Shuenn Jia, and 黃順家. "Computer-Aided Quality Function Deployment for Retail Automation." Thesis, 1994. http://ndltd.ncl.edu.tw/handle/50312663282028220700.
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碩士國立清華大學
工業工程研究所
82
Quality Function Deployment (QFD) is an organizational approach used to guide R&D, manufacturing, and marketing toward the development of products and services that satisfy the needs of the consumer. The QFD operations are performed by way of a diagram called the House of Quality (HOQ). The HOQ contains information about the customers'''''''' needs (what), mechanisms to address these needs (how), and the criterion for deciding which "how" provides the greatest customer satisfaction. A less familiar application of QFD is the implementation of the approach for the improvement of retail services. The objective of this research is to build a prototype retail QFD application. The prototype provides an HOQ architecture for analyzing the customers'''''''' needs and specifying the improvements. Two evaluation algorithms are proposed to assistant the manager in making decision. To better integrate QFD into the Management Information Systems (MIS) environment, interactive software is developed using the object oriented programming (OOP) representation scheme. The software provides an integrated workbench for building retail HOQs and designing retail service strategies.
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Chun, Kuo-Pei, and 郭姵君. "Application of Quality Function Deployment to Bridal Styling." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/70773053137509138701.
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碩士台南應用科技大學
視覺傳達設計系碩士班
101
Nowadays, a large number of people who are trying to engage in bridal design-related industries have shared the limited market of wedding business. Meanwhile, brides have paid more emphasis on whole design which could lead to bridal designers need to know what brides really what in order to succeed in this field. Bridal designers could create acceptable design programs for brides according with the wedding dress styles brides chose. By doing these ways, bridal designers could meet the needs of brides, sharpen the competitive edge, save time to communicate and cut down disputes between designers and brides. The result indicates that brides decide which wedding dress style they what depend on five factors, namely stylish-simplicity, varied-mystic, sweet-cute, noble-gorgeous and elegant-classic. Quality function deployment will link hair design, cosmetics and style of accessory according to four wedding dress styles. Among wedding dress styles, the component of best hair design for low-profile and luxurious style including elegant-lined and half-sided light curly hairstyle, simple and clean low topknot, three parts of tress, the smooth hair covering the hindbrain, midsplit or 70-30 % bangs; The component of makeup including emphasis on nude makeup with eyesight, pink or vegetation color, smooth browstyle, round eyes, brown lower-eyeline, a little thick along with long upper artificial eyebrows, clear lower eyebrows, long ang extended eyeline; The component of ornament including single topic, the diamond jewelries for the prior choice, plain flower ornaments or bow. Finally, the best bridal design program could be applied to bridal design-related business.
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Domingos, André dos Santos. "Quality function deployment - ferramenta de apoio à decisão." Master's thesis, 2016. http://hdl.handle.net/10071/13787.
Full textAbstract:
A metodologia apresentada ao longo da dissertação é denominada por Quality
Function Deployment (QFD). Esta é totalmente orientada ao cliente ao invés da orientação ao
produto, onde o esforço de todos os departamentos envolvidos garante uma estreita união
entre os objetivos definidos pelo cliente e o produto oferecido. Deste modo, é necessário
definir ações a desenvolver para que esses objetivos sejam concretizados. Estas ações devem
ser representadas de forma mensurável, para que seja possível proceder à sua análise e
posterior otimização com recurso a um algoritmo. Os autores da dissertação realizam uma
pequena introdução à origem da metodologia, à sua estrutura e método de funcionamento,
além da análise a um algoritmo de normalização e priorização de ações já existente e um
resumo dos problemas mais comuns aquando da utilização da QFD. É apresentado um
modelo simples, flexível e quantitativo que inclui: Planeamento estratégico da organização
que propõe minimzar as possíveis incompatibilidades entre as capacidades da mesma e as
exigências do cliente. Variáveis de negócio envolvidas nas diferentes fases da conceção do
projeto, a fim de calcular com maior precisão as prioridades das ações e permitir importâncias
relativas nulas ou uniformes provenientes das exigências do cliente. O preenchimento
quantitativo da metodologia que substitui o qualitativo, de modo a reduzir os erros de
preenchimento e interpretação da metodologia. Por fim, os resultados provenientes deste novo
modelo são analisados e apresentados com recurso a uma ferramenta programada na
linguagem PHP.The Quality Function Deployment methodology is totally directed to the client instead of the product, wherein the effort from all the involved departments allows the match between the goals and the offered product. Therefore, it is necessary to determine the actions that aim at satisfying those goals. These actions must be measurable, in order to provide analysis and optimization opportunities. Afterwards, the prioritization of these actions is carried out so that they are performed in the most efficient way. Throughout the thesis, the authors introduce the origin of the methodology, its structure and operation, an existing normalization and prioritization algorithm and the most common problems when using the QFD. A new simple, flexible and quantitative model is proposed, which includes: A strategic planning of organization that proposes the minimization of possible incompatibilities that may arise between its capabilities and customer requirements. Business variables at the different stages of the design in order to calculate with greater precision the value resulting from the prioritization and to allow nullity or uniformity of the relative importance of customer requirements. The qualitative fulfillment of the correlations of the QFD methodology is replaced by a quantitative aspect that aims to minimize the filling of errors and interpretation when using the methodology. The results from this model are analyzed and presented using a tool programmed in PHP.
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Yi-ZhiLin and 林奕志. "Applying Quality Function Deployment in Industrial Design Education." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/71841740554012342888.
Full text
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LIN, CHIA-NAN, and 林嘉南. "Applying Quality Function Deployment to Design Hyperbaric Chamber." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/6tzzu3.
Full textAbstract:
碩士中華大學
工業管理學系
106
ABSTRACT The hyperbaric oxygen chamber is a device used in the treatment of hyperbaric oxygen (HBOT) and is widely used as an important auxiliary equipment for decompression disorders, gas poisoning, wounds, anaerobic infections, sports medicine, anti-aging medicine, and medical cosmetology. Hyperbaric oxygen chambers have caused difficulties in hospital operation due to high construction cost; Taiwan's precision manufacturing industry is quite mature and should have the opportunity to produce hyperbaric oxygen chambers with high C/P values. This paper uses QFD to explore the corresponding relationship between the domestic design technology of hyperbaric oxygen chambers and customer needs, to obtain the importance of customer ordering the quality requirements, with product reliability, safety and functionality as the most important; hyperbaric oxygen chamber design requirements The priorities are (1) a complete understanding of the equipment use requirements, (2) good assembly techniques, (3) manufacturing and testing according to specifications, and the three projects are the highest priority; In addition, the use of the Kano’s model to identify three additional devices are all attractive quality attributes; companies can study the time and necessity of investment in development based on the research results. Research shows that if we can master the research and design capabilities of the front end of hyperbaric oxygen chamber manufacturing, we will be able to significantly increase corporate profits and competitiveness, under limited resources to achieve a win-win situation between the industry and customers, and promote the development of hyperbaric oxygen therapy in Taiwan. Keywords: hyperbaric oxygen, design and development, quality function deployment, kano’s model
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CHOU, SHIH-CHIANG, and 周士強. "Application of Quality Function Deployment in Quality Improvement of Klinger Gasket." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/232wz2.
Full textAbstract:
碩士南臺科技大學
高階主管企管碩士班
105
This study proposes an application of Quality Function Deployment method to improve the quality of Klinger gaskets. Semi-Structured Interviews were first conducted with two clients (dyeing factory and oil refinery) and internal technical staffs of A Company to gain a general understanding of product demand and technical limitations. The results of this interview discovered that customer requirements for gasket qualities can be summarized as tolerance, heat resistant, and oil leakage prevention in three categories. In addition, the technical limitations of the gasket production can be categorized as: manufacturing precision, heat resistance, and oil leakproof level. When applying the quality function deployment, the result of the first phase implementation showed that customers paid attention to the top five qualities about gasket: (1) avoid size mismatch of asbestos gasket, (2) avoid the extra cost that is caused by gasket replacement and oil leakage, (3) prevent stem leakage effectively, (4) prevent machine oil leakage effectively (5) avoid oil leakage. Besides, there are five tasks need to be take into account based on the technical requirements: (1) test of asbestos gasket, (2) measurement for clients' machinery and equipment, (3) pressure coefficient increasing, (4) oil resistant material replacement (5) heat resistant material replacement. The results of this study is expected to improve A company's management efficiency significantly regarding its production planning, which can help to promote the management level of Company A with the scientific management approach and enhance the technical level of the small and medium enterprises(SME) in the near future.
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Chen, Yi-fan, and 陳宜汎. "Application Quality Function Deployment for the Consultation Service Quality of Hospital." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/25209079184947375715.
Full textAbstract:
碩士國立雲林科技大學
工業工程與管理研究所碩士班
94
The high person-time of taking medical treatment leads to the short medical treatment of every patient. Doctors feel hard to explain the situation of patients and tell the common sense of health care in such a short time. This will result in abusing medical resources, even delaying the curing. Therefore, most hospitals establish clinic department, which teaches patients consult the problems related to medical treatment and health caring, so that the patients can have correct concepts and informations, and reducing medical resources wasting. First, this survey build questionnaires of health education consultation service quality. And this survey used quality function deployment to obtain consultation of service quality included items of customer’s needs and techniques of quality improvement. Consideration for difference of customer’s significance and satisfied, health education clinic should improved that woman and child clinic give patient psychological support duly, liver clinic that provide a point for attention to consulter voluntarily, diabetes clinic that hold health a lecture course or course of self look after. Finally, the survey obtained consultation clinic of techniques of quality improvement personnel professional knowledge, service diversification, acquaintance extent of patients and, service rapid, interaction extent and consideration.
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Kuo, Chun-Ting, and 郭峻廷. "A Study of Service Quality of Telecommunications with Quality Function Deployment." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/17024328946834442704.
Full textAbstract:
碩士國立臺灣科技大學
工業管理系
91
Since 1997, the mobile telecom industry in Taiwan has expanded rapidly to a liberalized environment. The growth rate of mobile telecom market is 878% in five years and the cellular phone has 106.15% of penetration. Therefore, the telecom market has more and more drastic competition. Nowadays, those carrier companies are confronted with high customer churn rate. For reducing the customer churn rate, every telecom company has to provide services which can match customer’s demands. This research is use Quality Function Deployment to discuss about the service quality and quality technique of telecom companies. The research architecture uses service quality model. The survey via questionnaires to collect opinions of telecom company managers and gathers related researches. The result shows the most important service qualities are：(1)unusual bills respondent (2)SSL security identified (3)respond customer’s opinions immediately (4)education of employees (5)employees manage(6)finance system(7)a system of rewards and penalties (8)more cellular bases (9)customer data query and control system (10) assess employees’ efficiency
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Lin, Chia-Yao, and 林佳瑤. "Service Quality Improvement in Nursing Home：Based on Quality Function Deployment Method." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/46871198486719382077.
Full textAbstract:
碩士中國醫藥學院
醫務管理研究所
91
It is suggested that a growing need for long-term health care is a result of the society changes, such as diseases evolutions and changes in family structure as well as the increased probability of the mental and physical frailties and needs of extended care services due to the population aged. Given that the major customers of long-term care services are the elders, serious disability and vulnerable groups, attentions to the care quality have been drawn, which on the other hand, plays a key role for the assessment of long-term care policy and management within the nursing home. It is therefore, understood that the quality of long-term health care becomes an important issue in Taiwan. In consideration of our intention and the research purpose, the self administration questionnaire - Residents’ Perceptions of Service Quality and Importance Evaluation within a Nursing Home - designed based on the focus group, literature review and related experts’ suggestions is applied to our investigation. The questions are about five service quality dimensions provided by a nursing home - medical care, facilities and environment, administrative support, staff attitudes and other services as well as forty-five residents’ demanded quality elements. Eighty-five participants in this study came from the family members of current residents at Nursing Home of Taichung Hospital, and Quality Functions Deployment (QFD) was used to analyze the collected data. First of all, the research found the gaps in expectations and perceptions within the demanded quality elements. The positive gap scores indicating that perceptions exceeded expectations were found within 29 elements while the negative gap scores indicating that perceptions fell short of expectations were within 16 demanded qualities, which underlines that an extra effort on demanded qualities improvement is required. Meanwhile, according to the importance evaluation, five high on the priority list of demanded quality elements are reasonable charge, physician’s response to resident’s needs, foods standard, physician’s professional competence, and meals provided at appointment time. Finally, the importance evaluation of demanded qualities versus nursing home’s service quality dimensions presents that eight elements - physicians/staff professional competence, health care efficiency, manpower, continuing staff education/training, cost management, in-time health care service, crisis handling, foods conditions were valued more than 5% while two departments — medical staff and administrative departments were found being valued over 5% within the importance evaluation of nursing home’s service quality dimensions versus departments needed to be strengthened. This study is intended to address the residents’ needs within a nursing home through an exploratory analysis with an attempt to understand better the need and decision elements utilized by nursing home residents and their families, which serves as a tool to assist the nursing home to build and promote a program based on the findings and suggestions presented in this paper to improve the quality of long-term care service.
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Manson, Chen, and 陳銘銓. "The Research of Service Quality of University Library-Using Qualiuy Function Deployment." Thesis, 1998. http://ndltd.ncl.edu.tw/handle/00828436143655762677.
Full textAbstract:
碩士國立東華大學
企業管理研究所
86
For the past forty years, library has played an important role in providing copious and useful information under rapid mutation of environment. Information service is one basic service that library can offer, and readers require morecomfortable humanity environment to meet the need of strict quality. Not onlyvarious aspect of books and elaborated equipment, but also customer satisfaction,are very important. How to maximize customer''s value by improving operationprocess, attitude of provider, consultant and comfortable hardware is the wayto create customer satisfaction and lead-ing-edge.The major customers of libraryare students and professors. These educated people often have high potentialneeds to acquire information. This research chooses one library located inuniversity to conduct questionnaire survey. The idea of this study is to find outthe guideline to improve the library service through Quality Function Deployment (QFD). The results of this research are illustrated below:1. Readers feel somefactors, including「Professional Ability」、「Efficiency」、「The Scale of Library」、「Operation」、「Convenience of Getting Information」,are very important.2. The important operations of library are 「Operation of Interlibrary Cooperation」、「Network Resource-Use Instruction」、「Library-Use Instruction」、「CD-ROM Re -trieval Instruction」、and「OPAC-Use Instruction」。
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Hsieh, Cheng-Hwa, and 謝正華. "Application of Quality Function Deployment to Healthcare Construction Project." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/eym869.
Full textAbstract:
碩士國立臺灣科技大學
營建工程系
95
Base on the “Public building construction notes” by the Public Construction Commission, in the phase of design level about healthcare building. It points out some faults: bad communications, unclear survey, insufficient storage space, in house contamination and lack of considerations of heavy equipment moving path. They cause the delay in the design phase, unnecessary design changes and construction interfaces problems. To preventing all these faults from happening, this research use surveys, specialists’ interviews, and Informative collection; to establish the Healthcare construction program and check list to insure the quality function, and the integrity of customer’s needs from the beginning. To insure the information are passing through the process. Through the design is not the most costly and labor intensity stage in the construction. But, it has the most effective influence to the whole project. Thus, in the programming phase to execute Quality Function Deployment can insure the best design result, cut down budget, and reduce the design time frame. By through the Healthcare construction programming, this research is conducting a throughal process standard to promote the design quality, confirmation of each stage to make sure the result meet the custom’s requirements. And, cut down the cost and construction time.
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Lin, Kao-hung, and 林科宏. "Improving the Satisfaction of School ConstructionUsing Quality Function Deployment." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/54711847616208945298.
Full textAbstract:
碩士國立雲林科技大學
營建工程系碩士班
94
Several years after the school reconstruction for the 921 earthquake, many schools now face the problem of inconvenience of usage. It has therefore become an important issue to probe into those unsatisfactory school constructions through the user aspect and propose strategies to improve the satisfaction with school construction. This study takes the school reconstruction after 921 earthquake as the object of research, establishing an approach to measure the satisfaction in both the dimensions of design and construction. The items extracted through this dimension model are applied with the approach of Fuzzy Quality Function Deployment (Fuzzy QFD) with matrix manipulations to convert the actual needs of users into techno-strategical steps of improvement realizable for the construction unit. Disregarding the constraints of budgets and resources, there are 16 items unsatisfactory for the users. With the application of FQFD, this study shall improve those unsatisfactory items to enhance the satisfactory with school constructions. The unsatisfactory items with school design include “Floor and wall materials of classrooms”, “Design of barrier-free environment” and “Water usage in classrooms”. With of school construction, the unsatisfactory items are “Future maintenance of the campus”, “Auxiliary teaching equipments” and “Firefighting equipments”. In the aspect of technical strategy improvement, a number of priority strategies for design improvements are listed in order according to what showed in the design and construction quality function deployments house: “Taking practicability into consideration”, “Planning the main points of design and the ways of maintenance in advance”, “Designing construction sites according to local terrains”, “Taking constructability into consideration when designing” and “Deploying material according to the environment”; for construction, the priority strategies are: “Providing the standard maintenance manual”, “Enhancing the supervision of construction”, “Constructing accurately according to the blueprint”, “Checking up the number and specifications of contract illustrations” and “Keeping to the material installation procedures”.
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You, Xi-Yan, and 游璽諺. "Building Blocks for Cost-effective Quality Function Deployment Models." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/29400674157294426397.
Full textAbstract:
碩士朝陽科技大學
工業工程與管理系
102
Quality function deployment (QFD) is a effective method to respond customers' requirement on product design. Nowadays, quality function deployment has been utilized in several fields, such as, production management, customer service, and new product design etc. However, the cost of techniques is not taken into account in the previous research. Hence, in order to meet customers' requirement, the cost may be over the expectation. A cost-effective quality function deployment is proposed in this study to satisfy customers with the minimum cost. Based on the concepts of quality function deployment and value stream analysis tools, the marginal cost-benefit is considered in this study, and improves the performance of quality function deployment effectively. Furthermore, cost-effective quality function deployment models with cost limit are also discussed in this study. The results shows that taking cost and marginal benefit into account can improve the performance of quality function deployment effectively
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Yu-ChiaoLin and 林于喬. "An intuitionistic fuzzy model for exploiting quality function deployment." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/92977730471243604835.
Full textAbstract:
碩士國立成功大學
工業與資訊管理學系碩博士班
101
With the advance and innovation of technology, product life-cycles have progressively grown shorter. Therefore, firms need to quickly determine customer requirements during product development. Quality function deployment (QFD) is a product development process which maximizes customer satisfaction. The first phase of QFD, usually called house of quality (HOQ), translates the voice of customer (VoC) into engineering characteristics. The first step of HOQ is to identify customers’ needs and their relative ranking of those needs. Most of the existing literature uses point scales or linguistic variables to describe customer opinions, and transforms linguistic variables into fuzzy numbers. In addition to customer needs, firms also need to consider their competitors and their own limitations. In order to increase the accuracy of customers’ requirements, this research mainly uses intuitionistic fuzzy numbers to describe customer opinions, denoting uncertainty by membership, non-membership and information regarding hesitancy of intuitionistic fuzzy numbers. This research uses intuitionistic fuzzy numbers to deal with the uncertainty of customer requirements, and the proposed model consists of three steps: (1) using the group decision method to collect and aggregate experts’ linguistic opinions (2) implementing competitive analysis as well as converting the corresponding customer requirements into design requirements in order to assist firms in understanding the competitive market, avoiding the correlation among design requirements and getting more accurate design requirements (3)using multi-objective programming to determine the fulfillment level of each design requirement based upon resource limitations and technical difficulties .Finally, we use a practical example to demonstrate the rationality and superiority of the proposed model by comparing it to the method used in Chan and Wu(2005).
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薛飛源. "Using Quality Function Deployment in The Study of Service Quality of Museum." Thesis, 2001. http://ndltd.ncl.edu.tw/handle/81099742541248561289.
Full textAbstract:
碩士國立臺北科技大學
商業自動化與管理研究所
89
The government declares that all public agencies, except special service units, will implement a five-working-day program starting this year (2001). Therefore, people can have more leisure time to enjoy outdoor activities and all sorts of tourist attractions in their two-day weekends, including museums. However, these museums become crowded with visitors and their related facilities are not enough to cope with increase in visitors. This leads to a deterioration of their quality of service. Facing this situation, the National Palace Museum, famous for its rich collections and influential in the international community of museums, has to made efforts to make exhibitions more accessible to the general public and make its service quality consistent with international standards. This survey, focused on the National Palace Museum, adopts the approach of “Quality Function Deployment” to systematically research overall service operation in terms of quality and technical aspects. First, visitors to the Museum were interviewed. The framework of the survey is based on the PZB service quality model, interviews with experts, and written visitor opinions (from 1 July 2000 to 31 December 2000, a total of 3713 copies of written opinions). 414 copies of effective opinions (“invalid opinions” indicate the opinions which are not complete) have been singled out and analyzed in order to design the items of questionnaires. Moreover, a survey was conducted by using questionnaires to poll visitors in the Museum. The results of this survey were analyzed by the approach of factor analysis and accordingly established the evaluation model for service quality of the National Palace Museum in the following categories: “dependability and reliability”, “professionalism and education”, “ the surrounding environment” and “quality of exhibition halls”. Through these categories and by employing the approach of “Quality Function Deployment”, visitors’ demands on the service quality in the Museum will be transformed to requirements on technical aspects of quality. The final analysis reveals that the following ten items of service quality need to be improved: “service in the exhibition hall”, “on-the-job training and education”, “logistical management”, “evaluation of employees”, “management of volunteers”, “response to visitors’ opinions”, “providing service facilities in surrounding environment”, “security”, “management of human resources”, “publicizing and marketing of exhibitions”. This survey will provide reference to practice operation units employed to improve and manage their service quality.
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Cheng, Chen Shin, and 陳信誠. "Service Quality Evaluation of Taiwan High Speed Rail by Quality Function Deployment." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/r7p28e.
Full textAbstract:
碩士長榮大學
國際企業學系碩士班
98
Taiwan High Speed Rail will bring more convenient transportation network for our lives, but highly competitive transport industry, the Taiwan High Speed Rail can effectively attract tourists to travel and to ensure service quality that the passenger demand. Therefore, this study, Quality Function Deployment, and a questionnaire survey to establish the quality of housing quality and quality of technical elements of dimensions, use the relationship matrix to obtain quality technical arrangement, a total of five priorities for improvement projects. HSR can provide visitors with accurate information. Service staffs of the HSR can let people feel trusting, they have cheerfully neat clothing and good attitud to value the largest rights and interests of visitors, and provide prompt service. The study also proposes some suggestions to be strategically executed relevant improvement measurements on five fundamentals. Finally, the conclusions and suggestions of the study can provide industry some policies of the service quality suggestion and reference.
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Wu, Chih-Ming, and 吳志明. "The Improvement of Insurance Service Quality: An Application of Quality Function Deployment." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/d6b5eb.
Full textAbstract:
碩士長榮大學
國際企業學系碩士班
98
Abstract In today's competitive insurance industry, the insurance company as a financial planning service, in the face from the same industry and competition from other financial institutions. How the competition to build core competence is being widely discussed topic in the end what to do, to a place in the industry. To insurers, the policy design and corporate image as one of the important part; for the insurance practitioners, in addition to professional and attitude, the service is a big influence sales performance of the key. So, how do the service so that customers are satisfied and impressed, is that each insurance practitioners and insurance companies need to be considered. Therefore, to allow for new market by the original insurer can better understand the needs of consumers and their needs into the technology industry well-known language, so this study, Quality Function Deployment, to identify quality technical sort, and to improve the insurance industry to achieve customer expectations. In this study, the consumers of the insurance industry survey, and only 183 questionnaires were used SPSS 14.0 software operation, the factor analysis to construct containing insurance reliability, responsiveness, tangibles, empathy, assurance and other five dimensions and 25 items of customers needs, and then under the insurance policy relevant literature and expert interviews, customer needs will be 25 projects into the quality of technology, and to factor analysis, a total of the following five dimensions: "manpower training", "sale After the service, "" processing efficiency "," censorship "and" administration. " Finally, based on the quality of housing, through the relationship matrix approach, seek out the insurance industry technology to improve the quality of the top five items were: "insurance companies to establish corporate image", "insurance practitioners to customer information on file," " Insurance Agent's reward system "," Insurance Agent's professional ability, "and" insurance education and training of employees. " The results expected the future that of the existing insurance for new insurance business and has great reference value in the future. Keywords: Insurance, Service Quality, Quality Function Deployment
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Lin, Fang-Yi, and 林芳儀. "Improving Health Service Quality in Rural Areas by Quality Function Deployment Model." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/61249547780673163502.
Full textAbstract:
碩士國立澎湖科技大學
服務業經營管理研究所
97
There is no doubt we are among an era of aged society and ccompanied by higher level of education comes along higher expectations in quality standard of medical services. The Health Industry, even though traditionally leaned towards a one-way doctor-patient relationship, now inevitably faces vigorous competition. By adopting new perspectives from the service industry, health organizations have gradually developed a customer (patient)-oriented relationship when providing health services in order to promote customer satisfaction. Penghu is a rural island area and health care resources are generally poor and insufficient when compared to Taiwan mainland. The main issue that must be examined without any delays is how to reform the heath care standard of Penghu area, so the long lost trust factor of Penghu citizens can be regained. This study proposes the study subjects as patients who seek health care services at Penghu public regional hospitals. Different areas where the patients wished for more emphasis yet have been neglected and items of lower satisfaction are identified. With the application of Quality Function Deployment, QFD Model, the strategy on how to enhance rural health care service quality is formulated. Study results indicate the unsatisfactory areas where the rural island public would like more focus on are: “Not enough specialists”, “Insufficient doctors and staff”, and “Out dated medical equipment and facilities”. Analysis of QFD Model shows the top five concerns on the priority list of patients to health care services are: “Sufficient Doctors and staff”, “Adequate specialists”, “Auto-tracking system of patient recovery status”, “Modern medical equipment and facilities”, and “Waiting time”. The top five concerns on health administration are: “Sufficient Professionals”, “Customized health care services”, “Before and on-the-job educational training”, “Means to evaluate attitude of service personnel”, and “Usage of health information pamphlets”.
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wang, shan-fa, and 王先發. "A Study of Quality Function Deployment Appied to Plan on Software Quality." Thesis, 2001. http://ndltd.ncl.edu.tw/handle/30815451966634150227.
Full textAbstract:
碩士國防管理學院
國防資訊研究所
89
Software quality is the degree to which a customer or user perceives the software as meeting his or her composite expectations. To achieve reliable and high quality software, it is essential to prevent errors from occurring and to test the software sufficiently before the product is delivered. It is much cheaper for the developer to correct errors early in the life cycle. The aim must be to ensure work is done "right first time" at every stage of the software development process. Based on the cost of quality, this paper proposes a prevention-based management framework for IS development process. Quality planning with QFD helps us identify the right things to work on and measurements of those key areas for improvement. Based on the system planning which is integrated IS planning and quality planning, process management help us continually improve to ensure that we do the right things right.
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Chu, Yen-Fang, and 朱豔芳. "A Robust Quality Design Model - Integrates Quality Function Deployment and taguchi Methods." Thesis, 1998. http://ndltd.ncl.edu.tw/handle/05166287701701127585.
Full textAbstract:
博士國立臺灣大學
商學研究所
86
Quality management is a responding activity when a company faces its customers'' requirements. From a product life cycle point of view, the design quality in a product research stage has a key inference on the product final quality robustness. However, a design quality is determined according to customer''s product quality requirements. These requirements should be inferred, interpreted and translated into some engineer requirements to achieve quality superiority. Usually, Quality Function Development (QFD) method is used to improve the requirement understanding, and the researcher communication in each research stage. However, customer (or technical) requirements are translated to some pre-defined values (the Wasserman method) that can not reflect the characteristic of linguistic variables. To solve such problem, this research proposes a RQDS model that combines both enhanced QFD method and the Taguchi Method to quantify the customer''s linguistic expression by assigning each linguistic requirement a fuzzy number. Firstly, we use a fuzzy analytic hierarchical process (FAHP) to decide the weight of customer requirements (WVOC) in HOQ. Secondly, some fuzzy contribution functions are applied to evaluate the weight of technical requirements (IVOE) in a fuzzy house of quality (FHOQ). Thirdly, we use a quality table to analyze the relative design parameters, and to experiment with Taguchi method of the weight of technical requirements. Finally, we select a new product manufacturing case to examine the efficiency of the proposed algorithm. In traditional QFD, the contributions of product technical improvement to customer requirements are represented by fixed values. However, these contributions are usually expressed by linguistic variables, which are nature of ambiguity and multiplicity of meaning. To solve this problem, this research uses a set of fuzzy functions to represent these contributions. The benefit of this is that it suits the practical application. In addition, we find that determining the weight of technical requirements not only the relationship matrix Cij between customer requirement and design requirement should be considered, but also the co-relationship matrix (Rjk) among VOEs must take into account. Comparing the weight of technical requirement (IVOE) obtained using the Wasserman method with the proposed FHOQ method, we find that the proposed method has smaller diversity of IVOE than that of Wasserman method.