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Journal articles on the topic 'Quality Function Deployment'

Author: Grafiati
Published: 4 June 2021
Last updated: 14 March 2023

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1

Ziegel, Eric R., and L. Cohen. "Quality Function Deployment." Technometrics 38, no. 3 (August 1996): 298. http://dx.doi.org/10.2307/1270631.

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2

Zairi, Mohamed, and Mohamed A. Youssef. "Quality function deployment." International Journal of Quality & Reliability Management 12, no. 6 (August 1995): 9–23. http://dx.doi.org/10.1108/02656719510089894.

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3

Jeong, Miyoung, and Haemoon Oh. "Quality function deployment." International Journal of Hospitality Management 17, no. 4 (December 1998): 375–90. http://dx.doi.org/10.1016/s0278-4319(98)00024-3.

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4

Jordan, P. E. "Quality Function Deployment." Manufacturing Engineer 70, no. 7 (1991): 8. http://dx.doi.org/10.1049/me:19910144.

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5

Chao, Lawrence P., and Kosuke Ishii. "Project quality function deployment." International Journal of Quality & Reliability Management 21, no. 9 (December 2004): 938–58. http://dx.doi.org/10.1108/02656710410561763.

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6

Kathawala, Yunus, and Jaideep Motwani. "Implementing Quality Function Deployment." TQM Magazine 6, no. 6 (December 1994): 31–37. http://dx.doi.org/10.1108/09544789410073621.

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7

Liu, X. F. "Software quality function deployment." IEEE Potentials 19, no. 5 (2001): 14–16. http://dx.doi.org/10.1109/45.890072.

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8

Zaitsev, Natalia, and Shuki Dror. "Water Quality Function Deployment." Quality Engineering 25, no. 4 (October 2013): 356–69. http://dx.doi.org/10.1080/08982112.2013.817015.

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9

khaleel, Mohammed, Ahmed Elsawi, and Almonzer NoorAldaim. "Acase study of quality function deployment in E - Examination Quality Function Deployment." International Journal of Internet Education 17, no. 1 (December 1, 2018): 1–11. http://dx.doi.org/10.21608/ijie.2018.42937.

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10

Ilić, Jovan, Igor Tomašević, and Ilija Đekic. "Modelling solid food oral processing using quality function deployment." Food and Feed Research 46, no. 2 (2019): 227–34. http://dx.doi.org/10.5937/ffr1902227i.

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11

Dijkstra, Lieuwe, and Hans van der Bij. "Quality function deployment in healthcare." International Journal of Quality & Reliability Management 19, no. 1 (February 2002): 67–89. http://dx.doi.org/10.1108/02656710210413453.

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12

OHFUJI, Tadashi. "Tool of Quality Function Deployment." Journal of the Japan Society for Precision Engineering 75, no. 11 (2009): 1289–92. http://dx.doi.org/10.2493/jjspe.75.1289.

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13

Delgado‐Hernandez, David Joaquin, Katherine Elizabeth Bampton, and Elaine Aspinwall. "Quality function deployment in construction." Construction Management and Economics 25, no. 6 (June 2007): 597–609. http://dx.doi.org/10.1080/01446190601139917.

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14

Agrawal, Tinu, and Jitendra Sharma. "Quality Function Deployment in Higher Education." International Journal of Service Science, Management, Engineering, and Technology 5, no. 1 (January 2014): 1–13. http://dx.doi.org/10.4018/ijssmet.2014010101.

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Quality has always been a key concern for product and service operations. Decades have been spent in research for quality measurement and enhancement techniques. Various models have time and again been proposed by researchers around the globe. Inspite of the constant rigor in the study of this concept, very few tools devised and defined by researchers and academicians have been successfully put to practice. The underlying phenomena in service quality measurement are indeed complex to understand, interpret and measure. Through this paper the authors intend to present the developments of one such quality tool which has the ability to generate creative and novel solutions is Quality Function Deployment (QFD). This paper presents a detailed literature review on the topic and application of QFD in higher education. This literature review is based on publications and web sources.
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15

Zare Mehrjerdi, Yahia. "Quality function deployment and its extensions." International Journal of Quality & Reliability Management 27, no. 6 (June 29, 2010): 616–40. http://dx.doi.org/10.1108/02656711011054524.

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16

Vinayak, Kalluri, and Rambabu Kodali. "Benchmarking the quality function deployment models." Benchmarking: An International Journal 20, no. 6 (October 21, 2013): 825–54. http://dx.doi.org/10.1108/bij-07-2011-0052.

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17

Cagno, Enrico, and Paolo Trucco. "Integrated green and quality function deployment." International Journal of Product Lifecycle Management 2, no. 1 (2007): 64. http://dx.doi.org/10.1504/ijplm.2007.012875.

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18

Bahill, A. Terry, and William L. Chapman. "A Tutorial on Quality Function Deployment." Engineering Management Journal 5, no. 3 (September 1993): 24–35. http://dx.doi.org/10.1080/10429247.1993.11414742.

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19

Zhang, Xiping, Jiirgen Bode, and Shouju Ren. "Neural networks in quality function deployment." Computers & Industrial Engineering 31, no. 3-4 (December 1996): 669–73. http://dx.doi.org/10.1016/s0360-8352(96)00252-5.

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20

Bode, Jürgen, and Richard Y. K. Fung. "Cost engineering with quality function deployment." Computers & Industrial Engineering 35, no. 3-4 (December 1998): 587–90. http://dx.doi.org/10.1016/s0360-8352(98)00165-x.

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21

Chan, Lai-Kow, and Ming-Lu Wu. "Quality function deployment: A literature review." European Journal of Operational Research 143, no. 3 (December 2002): 463–97. http://dx.doi.org/10.1016/s0377-2217(02)00178-9.

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22

Shin, Wan S. "Quality Function Deployment: A Practitioner's Approach." Journal of Quality Technology 25, no. 2 (April 1993): 155. http://dx.doi.org/10.1080/00224065.1993.11979444.

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23

Rawabdeh, Ibrahim A. "Waste elimination using quality function deployment." International Journal of Services and Operations Management 10, no. 2 (2011): 216. http://dx.doi.org/10.1504/ijsom.2011.042518.

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24

Özgener, zevki. "Quality function deployment: A teamwork approach." Total Quality Management & Business Excellence 14, no. 9 (November 2003): 969–79. http://dx.doi.org/10.1080/1478336032000090897.

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25

Bouchereau, V., and H. Rowlands. "Quality function deployment: the unused tool." Engineering Management Journal 10, no. 1 (2000): 45. http://dx.doi.org/10.1049/em:20000113.

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26

NSB, Akhil, Vimal Kumar, Tanmoy De, and Suriya Kalangrit. "Quality function deployment analysis of smartphones." Teknomekanik 5, no. 2 (December 15, 2022): 72–79. http://dx.doi.org/10.24036/teknomekanik.v5i2.14372.

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To utilize the concept of Quality Function Deployment (QFD) and apply it accordingly to address the design decisions concerning the quality of cellular phones by building the simplified version of House of Quality (HoQ). Real customer requirements (CRs) are easier to collect when QFD is employed because it puts the emphasis where it should be on the customer and their demands. After getting various users’ opinions on various smartphone brands and brainstorming among the group and conducted an online survey with mobile users in Taichung, Taiwan, the study highlights the items preferred by most of the users such as long-lasting battery, high quality camera, reliable, wide screen, easy to use, and lightweight. It aids businesses in translating CRs to the primary design requirements (DRs) so that it may create superior goods that are in line with consumer demands.
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27

Cahya, Handy Nur, and Zuvita Sasa Dila. "Penerapan Quality Function Deployment Untuk Meningkatkan EServequal (Implementation of Quality Function Deployment to Improve E-Servequal)." Akutansi Bisnis & Manajemen ( ABM ) 29, no. 1 (April 2, 2022): 1. http://dx.doi.org/10.35606/jabm.v29i1.1020.

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This study aims to identify the service attributes of the application needed by consumers of the Pegadaian Digital Service application. The research objective can be completed using the Quality Function Deployment method which is able to define consumer needs into the company's technical response in improving the quality of application services. The use of the Quality Function Deployment method in this study resulted in eight variables of consumer needs. The need variable with the highest weight value will be the priority. The product variables that are prioritized are Features, Applications, and Servers. The three highest priority consumer needs can be met by the company by carrying out 4 of the 18 technical responses that have the highest importance weight. The Technical Responses were "improvement of the database coding structure", "implementing the API system", "IT and Operational team training", and "adding Capacity Connecting Bandwidth".
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28

Kuria, Jane. "Defining Mobile Quality Attributes Using Quality Function Deployment." International Journal of Scientific and Research Publications (IJSRP) 9, no. 6 (June 24, 2019): p90103. http://dx.doi.org/10.29322/ijsrp.9.06.2019.p90103.

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29

Ekasari, Ratna, Nurul Aziza, M. Adhi Prasnowo, and Khoirul Hidayat. "Improving Service of Quality using Quality Function Deployment." Sebelas Maret Business Review 4, no. 2 (November 28, 2019): 68. http://dx.doi.org/10.20961/smbr.v4i2.13412.

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<div class="page" title="Page 1"><div class="layoutArea"><div class="column"><p><span>AdiTeknik </span><span>is one of the garages in Sidoarjo, East Java, Indonesia, engaged in repairing services industry tools. This garage recently has problems in attracting customers. Prior studies suggest that one of the things that affect the number of customers is customer satisfaction. After listening to complaints from several consumers, consumers said that they are less satisfied with the quality of the garage. This phenomenon become the trigger for us to investigate the customer satisfaction especially on the </span><span>AdiTeknik </span><span>garage. One method that can be used to help companies to improve the quality according to customer point of view is Quality Function Deployment (QFD). We find that there are twelve attributes of the desires and needs of consumers to improve the quality of garage service of </span><span>AdiTeknik. </span><span>Those are the quality of repair, cleanliness and neatness of the garage, complete facilities for customer, employee performance, repair results in accordance with demand, timeliness of completion, the ability to analyze problems, clarity fees and the completion time, warranty repair results, employee friendliness, ease of contacting a workshop, and a willingness to give feedback. </span></p></div></div></div>
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30

Raharjo, H., M. Xie, and A. C. Brombacher. "Prioritizing quality characteristics in dynamic quality function deployment." International Journal of Production Research 44, no. 23 (December 2006): 5005–18. http://dx.doi.org/10.1080/00207540600547414.

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31

Lee, Hojin. "Development of Home Meal Replacement Using Local Foods by Quality Function Deployment Method." Journal of Biotechnology and Bioindustry 9 (December 2021): 23–32. http://dx.doi.org/10.37503/jbb.2021.9.23.

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32

Khorshidi, Hadi Akbarzade, and Seyed Reza Hejazi. "Optimising service quality translating via quantitative quality function deployment." International Journal of Services and Standards 7, no. 2 (2011): 169. http://dx.doi.org/10.1504/ijss.2011.043636.

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33

Ghobadian, A., and A. J. Terry. "How Alitalia improves service quality through quality function deployment." Managing Service Quality: An International Journal 5, no. 5 (October 1, 1995): 31–35. http://dx.doi.org/10.1108/09604529510100459.

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In today’s competitive markets “quality” is a business imperative rather than a luxury. Increasingly in many markets “quality” is the price of entry and in others a major source of competitive advantage. The ability to design a “services package” that consistently meets the customers’ requirements is an important element of a successful quality improvement strategy. The inherent nature of “service package” complicates the design problems. Quality function deployment (QFD) is a systematic technique for designing products or services that are based on customers’ requirements. QFD, although traditionally associated with the design of physical products, is equally applicable to service design. Examines how Alitalia’s experience suggests that the use of QFD techniques allows the development of a service package which effectively meets the key customers’ requirements. Presents recommendations and a framework for the specific use of QFD by service organizations, which if utilized should secure competitive advantage.
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34

Erikkson, I., and F. McFadden. "Quality function deployment: a tool to improve software quality." Information and Software Technology 35, no. 9 (September 1993): 491–98. http://dx.doi.org/10.1016/0950-5849(93)90016-v.

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35

Tang, Jiafu. "PRODUCT OPTIMIZATION DESIGN USING QUALITY FUNCTION DEPLOYMENT." Chinese Journal of Mechanical Engineering 39, no. 03 (2003): 105. http://dx.doi.org/10.3901/jme.2003.03.105.

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36

Ansari, A., and Batoul Modarress. "Quality Function Deployment: The Role of Suppliers." International Journal of Purchasing and Materials Management 30, no. 3 (September 1994): 27–35. http://dx.doi.org/10.1111/j.1745-493x.1994.tb00271.x.

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37

Siregar, Ikhsan, Rahmi M. Sari, Indah Rizkya Tarigan, and Tigor Hamonangan Nasution. "Quality function deployment application on work facility." IOP Conference Series: Materials Science and Engineering 420 (October 1, 2018): 012027. http://dx.doi.org/10.1088/1757-899x/420/1/012027.

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38

Susanto, R., and A. D. Andriana. "Product Development Analysis using Quality Function Deployment." IOP Conference Series: Materials Science and Engineering 879 (August 7, 2020): 012038. http://dx.doi.org/10.1088/1757-899x/879/1/012038.

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39

Barutçu, Süleyman. "mHealth apps design using quality function deployment." International Journal of Health Care Quality Assurance 32, no. 4 (May 13, 2019): 698–708. http://dx.doi.org/10.1108/ijhcqa-08-2018-0195.

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Purpose The purpose of this paper is threefold: first, to draw health managers’, clinicians’, entrepreneurs’ and mobile apps designers’ attention toward new mobile health applications (mHealth apps); second, to define mHealth apps design characteristics intended for doctors; and third, to highlight how mHealth apps can be designed using quality function deployment/house of quality (QFD/HOQ) techniques from doctors’ perspectives. Design/methodology/approach Data were collected through a survey and in-depth interviews with doctors to understand their needs and attitudes toward mHealth apps. Analytic hierarchy process, QFD and HOQ methods were used to analyze data. Findings Doctors agreed that mHealth apps provide them with the tools to improve their service and to become more efficient. Once the 12 doctors’ wants were collected, they were prioritized according to their significance and used for mHealth apps development. Eight technical characteristics that cater to doctors’ expectations were sorted. The authors suggest that mHealth app designers need to provide design requirements recommended by health personnel for a higher satisfaction level. Originality/value Healthcare managers are focusing on increasing their efficiency, patient satisfaction and care quality, and decreasing costs. For these purposes, mHealth revolution and mHealth apps have high potential for improving doctor effectiveness and healthcare quality. This study is among the first to: define Turkish doctors’ wants from mHealth apps; elaborate the app’s technical characteristics; and increase design quality, which is implied in improving app design. This research makes a significant contribution to define doctors’ wants from mHealth apps, to elaborate their technical characteristics and to increase mHealth apps design quality using QFD.
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40

Haag, Stephen, M. K. Raja, and L. L. Schkade. "Quality function deployment usage in software development." Communications of the ACM 39, no. 1 (January 1996): 41–49. http://dx.doi.org/10.1145/234173.234178.

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41

Yang, Yung-Nien, Hamid R. Parsaei, Herman R. Leep, and Kosin Chuengsatiansup. "Evaluating ROBOTIC safety using quality function deployment." International Journal of Manufacturing Technology and Management 1, no. 2/3 (2000): 241. http://dx.doi.org/10.1504/ijmtm.2000.001345.

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42

Maritan, Davide, and Roberto Panizzolo. "Identifying business priorities through quality function deployment." Marketing Intelligence & Planning 27, no. 5 (July 31, 2009): 714–28. http://dx.doi.org/10.1108/02634500910977917.

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43

Wong, Hung Kun, and James Juniper. "Quality Function Deployment (QFD) and the environment." Interdisciplinary Environmental Review 4, no. 2 (2002): 80. http://dx.doi.org/10.1504/ier.2002.054006.

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44

Deng, Wei-Jaw, and Ying-Feng Kuo. "Revised planning matrix of quality function deployment." Service Industries Journal 28, no. 10 (December 2008): 1445–62. http://dx.doi.org/10.1080/02642060802250252.

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45

Daniels, Robin. "Quality Function Deployment: a Modern Competitive Tool." Manufacturing Engineer 72, no. 6 (1993): 257. http://dx.doi.org/10.1049/me:19930118.

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46

Mohr-Jackson, Iris. "Quality Function Deployment: A Valuable Marketing Tool." Journal of Marketing Theory and Practice 4, no. 3 (July 1996): 60–67. http://dx.doi.org/10.1080/10696679.1996.11501733.

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47

Pai, Wen C. "A Quality-Enhancing Software Function Deployment Model." Information Systems Management 19, no. 3 (June 2002): 20–24. http://dx.doi.org/10.1201/1078/43201.19.3.20020601/37166.3.

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48

Raharjo, Hendry, Kah Hin Chai, Min Xie, and Aarnout C. Brombacher. "Dynamic benchmarking methodology for quality function deployment." Benchmarking: An International Journal 17, no. 1 (March 2, 2010): 27–43. http://dx.doi.org/10.1108/14635771011022307.

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49

Lee, Amy H. I., He-Yau Kang, Chun Yu Lin, and Jian-Shun Chen. "A novel fuzzy quality function deployment framework." Quality Technology & Quantitative Management 14, no. 1 (July 7, 2016): 44–73. http://dx.doi.org/10.1080/16843703.2016.1191164.

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50

Kim, Kwang-Jae, Herbert Moskowitz, Anoop Dhingra, and Gerald Evans. "Fuzzy multicriteria models for quality function deployment." European Journal of Operational Research 121, no. 3 (March 2000): 504–18. http://dx.doi.org/10.1016/s0377-2217(99)00048-x.

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