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Books on the topic 'Quality management of services'

Author: Grafiati

Published: 30 May 2022

Last updated: 31 July 2025

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1

Board, Canada Treasury. Quality services =: Services de qualité. Treasury Board of Canada = Conseil du trésor du Canada, 1995.

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2

Stewart, John. Services management: Delivering quality services. Wiley, 1989.

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3

American Hotel & Motel Association. Educational Institute., ed. Managing quality services. Educational Institute of the American Hotel & Motel Association, 1988.

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4

Bruhn, Manfred. Quality Management for Services. Springer Berlin Heidelberg, 2023. http://dx.doi.org/10.1007/978-3-662-67032-3.

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5

Canada. Treasury Board of Canada Secretariat. Quality services. Treasury Board, 1996.

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6

Aubrey, Charles A. Quality management in financial services. Hitchcock, 1985.

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7

Saunders, Barbara. Quality management for health services. CHA Press, 1994.

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8

Johnson, Brian. Quality management for IT services. HMSO, 1994.

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9

Schofield, Michael. Quality in management of health services. Institute of Health Services Management, 1989.

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10

Bridget, Warr, Kelly Des, and Social Care Association, eds. Quality counts: Achieving quality in social care services. Whiting & Birch, 1992.

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11

A, Buckland John, and Chantico Publishing Co, eds. Total quality management in information services. QED Technical Pub. Group, 1991.

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12

Centre, Public Administration Research. Quality management in local authority services. PARC, 1989.

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13

Management, Institute of. Managing products and services: Quality management. Pitman Publishing, 1994.

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14

Goetsch, David L. Quality management: Introduction to total quality management for production, processing, and services. 3rd ed. Prentice Hall, 2000.

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15

Kern, Robert. Dynamic Quality Management for Cloud Labor Services. Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-09776-3.

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16

Karen, Miller-Kovach, and Miller Mary Angela, eds. Total quality management for hospital nutrition services. Aspen Publishers, 1994.

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17

D, Siegel Eric, ed. Practical service level management: Delivering high quality Web-based services. Cisco, 2004.

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18

P, Oodan A., and Institution of Electrical Engineers, eds. Telecommunications quality of service management: From legacy to emerging services. Institution of Electrical Engineers, 2003.

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19

A, Swor Robert, and National Association of EMS Physicians (U.S.), eds. Quality management in prehospital care. Mosby Lifeline, 1993.

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20

Griffiths, David N. Management in a quality environment. ASQC Quality Press, 1994.

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21

Basovskiy, Leonid, and Viktor Protasyev. Quality management. INFRA-M Academic Publishing LLC., 2016. http://dx.doi.org/10.12737/18003.

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Abstract:

The book represents a modern professional course of quality management. Contains a statement of teoretiko-methodological fundamentals of science about quality management. Covers all complex of problems, methods and instruments of quality management of goods, services and works, processes and control systems. Conforms to requirements of the Federal state educational standard of the higher education of the last generation for the Management direction 38.03.02 and the requirements which have developed at the universities conducting in world educational space. For students, graduate st

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22

1950-, Chase Rory L., ed. Service excellence: The best of "Managing service quality" [magazine]. I.F.S.Pubns, 1992.

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23

Board, Canada Treasury, ed. Quality services: A progress report, 1996. Public Affairs Branch, Treasury Board of Canada, Secretariat, 1997.

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24

B, Ransom Scott, and Pinsky William W, eds. Clinical resource and quality management. American College of Physician Executives, 1999.

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25

Board, Canada Treasury. Quality services : a progress report, 1996 =: Services de qualité : rapport d'étape, 1996. Treasury Board of Canada = Conseil du trésor du Canada, 1997.

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26

Goetsch, David L. Introduction to total quality: Quality management for production, processing, and services. 2nd ed. Prentice Hall, 1997.

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27

Alexander, Keith. Facilities management in the health service: Planning and procuring quality services. University of Strathclyde, Centre for Facilities Management, 1992.

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28

R, Tilson Elwin, and Carlton Richard R, eds. Quality management review. Delmar, 2002.

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29

Heizer, Jay H. Cases in total quality management: Manufacturing and services. South-Western College Pub., 1998.

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30

R, Hollán S., ed. Management of blood transfusion services. World Health Organization, 1990.

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31

Bo, Edvardsson. Quality of service: Making it really work. McGraw-Hill Book Co., 1994.

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32

Kunst, Paul, Jos Lemmink, and Bernd Stauss, eds. Service Quality and Management. Deutscher Universitätsverlag, 1999. http://dx.doi.org/10.1007/978-3-322-90981-7.

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33

Joyner, Bob. Quality data management (QDM) at Equifax. Information Management Forum, 1998.

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34

Maureen, Bisognano, and Juran, J. M. (Joseph M.), 1904-2008, eds. Quality in health care services. McGraw-Hill, 1999.

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35

C, Eberline, Colquitt Walter, and United States. National Aeronautics and Space Administration. Scientific and Technical Information Program., eds. Total quality management: It works for aerospace information services. NASA STI Program, Scientific & Technical Information, 1993.

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36

C, Eberline, Colquitt W, and United States. National Aeronautics and Space Administration. Scientific and Technical Information Program., eds. Total quality management: It works for aerospace information services. NASA STI Program, Scientific & Technical Information, 1993.

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37

Ramaswamy, Rohit. Design and management of service processes. Addison-Wesley Pub. Co., 1996.

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38

Hall, Ronald M. Rehabilitation Services Commission, Columbus, Ohio. U.S. Dept. of Health and Human Services, Public Health Service, Centers for Disease Control and Prevention, National Institute for Occupational Safety and Health, 2001.

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39

Hall, Ronald M. Rehabilitation Services Commission, Columbus, Ohio. U.S. Dept. of Health and Human Services, Public Health Service, Centers for Disease Control and Prevention, National Institute for Occupational Safety and Health, 2001.

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40

(Editor), Paul Kunst, and Jos Lemmink (Editor), eds. Managing Service Quality (Quality Management in Services). Sage Publications Ltd, 1996.

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41

Quality management in services. 1992.

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42

Lemmink, Jos, and Paul Kunst. Quality Management in Services. Van Gorcum and Comp BV, 1992.

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43

(Editor), Paul Kunst, and Jos Lemmink (Editor), eds. Managing Service Quality (Series on Quality Management in Services). Sage Publications Ltd, 1997.

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44

Quality services. Planning and Communications Directorate, Treasury Board of Canada, Secretariat, 1995.

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45

Quality Management - Introduction to Total Quality Management for Production, Processing, and Services. Prentice Hall, 2003.

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46

Hamilton, David L. Horticulture Services: Quality Control Management. Hamiltons Pub, 1990.

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47

Quality Management for It Services. Bernan Press, 1994.

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48

Quality management in financial services. Hitchcock Pub. Co, 1985.

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49

Quality Management in Financial Services. Connors Publishing Company, 1987.

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50

Quality Management in Financial Services. Hitchcock Pub Co, 1987.

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