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Dissertations / Theses on the topic 'Quality of PHC services'

Author: Grafiati

Published: 5 June 2025

Last updated: 2 August 2025

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1

Al-Hosan, Ibraheem. "Patients' views on the service quality of primary health care services : a comparative study of PHC services provision by the security forces and general public sectors in Riyadh City, Kingdom of Saudi Arabia." Thesis, University of Bristol, 2005. http://hdl.handle.net/1983/dbcd28e9-9e27-4579-88b5-9e4e11b3d8b5.

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2

Seiler, Vicky L. "Examining service quality for homebuyers in the residential real estate brokerage industry." Thesis, View thesis, 2004. http://handle.uws.edu.au:8081/1959.7/726.

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The ability to attract and retain customers through providing excellent service quality is a necessity for any business in every field. However, before a firm can expect to consistently provide high quality service, it must first know how to measure and identify areas of needed improvement. While service quality research has been conducted in most of the major sectors of the economy, the residential real estate brokerage industry is only beginning to incorporate existing knowledge of service quality management. This is especially disconcerting given that real estate is such a large part of loc

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3

Matsheke, Thembakazi. "A cost analysis of rural primary health care (PHC) services in KwaZulu-Natal." Master's thesis, University of Cape Town, 2004. http://hdl.handle.net/11427/9322.

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Includes bibliographical references.<br>It has been found that South Africa has very limited costing information of health services at both primary and higher levels of care. Therefore, a study was conducted in Ingwavuma health district, a rural setting in KZN, evaluating costs of primary health care (PHC) services. The primary objective of the study was to evaluate the costs of providing PHC services in a rural setting and to compare costs of providing PHC services at different levels of care. Costs data were collected through interview and record reviews from Manguzi hospital, a district hos

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4

Adindu, Anthonia U. "The effect of incongruity on quality of health information systems : Bama, Nigeria PHC case study." Thesis, University of Hull, 1995. http://hydra.hull.ac.uk/resources/hull:3692.

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Generally, organisations mobilise information from varying sources on which policies, plans, objectives and organisational management are predicated. indeed, everyone within organisation needs information to perform tasks, it is thus indispensable and its use so pervasive that a methodical approach for collection and processing is imperative. In health care organisations, involved with people and life, this is even of greater significance, in many instances allowable margin of error is narrow and can be devastating.Accurate and reliable information in clinical care for example cannot be compro

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5

Kenova, Vasya, and Patrik Jonasson. "Quality Online Banking Services." Thesis, Jönköping University, JIBS, EMM (Entrepreneurship, Marketing, Management), 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-480.

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<p>Using an already developed model for measuring the quality of online services, the authors of this thesis have developed and later on modified a theoretical model (instrument) for measuring the quality of online banking services in particular. Using quantitative research method including the design and distribution of a questionnaire, empirical data was collected on which statistical analysis has been performed. As a result of the conducted analysis, the initial theoretical model has been modified, so that the final version of the model (instrument) for measuring quality of online banking s

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6

Manrique, Quevedo Arley Antonio, and Julissa Martínez. "Training for quality services." Tesis, Universidad de Chile, 2018. http://repositorio.uchile.cl/handle/2250/168226.

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TESIS PARA OPTAR AL GRADO DE MAGÍSTER EN ADMINISTRACIÓN<br>Manrique Quevedo, Arley Antonio, [Parte I], Martínez, Julissa, [Parte II]<br>plan de negocios denominado Training for Quality Services fue diseñado con el objetivo de crear un Centro de Capacitación y Certificación en Normas Técnicas Internacionales. Dicha entidad, pretende suplir la necesidad de educación complementaria que tienen las personas interesadas en mejorar los procesos y la gestión de calidad dentro de sus organizaciones. En Panamá, el crecimiento sostenido de 5.4% en el PIB 2017 contrasta con la falta de mano de obra técn

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7

Ameermia, Miriam Ginette. "The integration of psychological services into primary health care (PHC) in South Africa : tensions in theory, policy and practice." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/4878.

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Thesis (MA (Psychology))--University of Stellenbosch, 2009.<br>ENGLISH ABSTRACT: This literature review follows the early origins of the integration of psychological services into Primary Health Care (PHC) to its promulgation by law under the new dispensation in South Africa post-1994. With a recent re-commitment in 2008 by government to PHC for health service delivery, the biomedical orientation of PHC is inherently problematic as the location for psychological services and runs contrary to a comprehensive discourse of care as envisioned locally and by the World Health Organisation (WHO

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8

Al, Jawarneh Isam Mashhour Hasan <1981&gt. "Quality of Service Aware Data Stream Processing for Highly Dynamic and Scalable Applications." Doctoral thesis, Alma Mater Studiorum - Università di Bologna, 2020. http://amsdottorato.unibo.it/9402/1/PhD-Thesis-ALJAWARNEH.pdf.

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Huge amounts of georeferenced data streams are arriving daily to data stream management systems that are deployed for serving highly scalable and dynamic applications. There are innumerable ways at which those loads can be exploited to gain deep insights in various domains. Decision makers require an interactive visualization of such data in the form of maps and dashboards for decision making and strategic planning. Data streams normally exhibit fluctuation and oscillation in arrival rates and skewness. Those are the two predominant factors that greatly impact the overall quality of service. T

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9

Alharbi, Mohammed Senitan. "The referral system for non-communicable diseases in Saudi Arabia: Identifying strategies for better healthcare coordination." Thesis, The University of Sydney, 2020. https://hdl.handle.net/2123/21931.

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Introduction The Saudi healthcare system was established in 1926, and consisted of three levels of service: (i) primary; (ii) secondary; and (iii) tertiary healthcare that are currently available through the Ministry of Health (MOH) network. The primary healthcare (PHC) system serves as a gatekeeper to secondary and tertiary healthcare. The referral system, or the process between primary and secondary care, is essential in the management of healthcare systems, as well as chronic non-communicable diseases (NCD). The World Health Organization (WHO) Global NCD Action Plan 2013-2020 was aimed to …

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10

Nobel, Lisa. "Patient and Social Determinants of Health Trajectories Following Coronary Events." eScholarship@UMMS, 2017. https://escholarship.umassmed.edu/gsbs_diss/910.

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More than 1.2 million Americans are hospitalized annually with an acute coronary syndrome (ACS); many impaired quality of life after discharge with an ACS. This dissertation focuses on two novel aspects of patient health status (PHS) after ACS: how it can be predicted based on the socioeconomic status (SES) of the patient, and how it evolves over time. We used data from TRACE-CORE, a longitudinal prospective cohort of patients hospitalized with ACS. We measured PHS using both the SF-36 mental and physical component subscales (MCS and PCS) and the Seattle Angina Questionnaire (SAQ) health-relat

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11

SOUZA, OTAVIO MARIANO MARTINS DE. "QUALITY PERCEPTION IN JOINERY SERVICES." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2002. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=3344@1.

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PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO<br>A medição da percepção da qualidade de serviços de marcenaria é um tema muito pouco estudado pelos pesquisadores, embora essa seja uma área de negócios com grande potencial de crescimento e muitas vezes administrada de maneira intuitiva pelos próprios artesãos. Como a análise da literatura concernente ao desenvolvimento de modelos medindo a percepção da qualidade de serviços demonstra a existência de controvérsia entre os principais autores e a conseqüente dificuldade em obter um modelo global e consensual, optamos por desenvolver

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12

Sheppard, Lorraine. "Service quality in professional health services /." Title page, contents and abstract only, 1998. http://web4.library.adelaide.edu.au/theses/09PH/09phs5495.pdf.

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Thesis (Ph. D.)--University of Adelaide, Graduate School of Management, 1999.<br>Includes one computer disk in Work 6 format. System requirements for accompanying computer disk: Mackintosh or IBM-compatible computer. Other requirments: Microsoft Word 6 or compatible Word Processor. Includes bibliographical references (leaves 241-270).

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13

Zozulia, Olha, and Ольга Владиславівна Зозуля. "Improving the quality of transport services." Thesis, National Aviation University, 2021. https://er.nau.edu.ua/handle/NAU/50584.

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1. National Transport Strategy 2030 [Electronic resource]. – 2020. – Access mode: https://cutt.ly/8csAdYz. 2. Vyhovskyi H. M. Lohistyka / H. M. Vyhovskyi, N. О. Borodina, О. А. Rudkivskyi. – Zhytomyr: ZhDTU, 2009. – 124 p. 3. Gianpaolo G. Introduction to Logistics Systems Management / Ghiani Gianpaolo. – Salento, Italy, 2012. – 96 p. Supervisor – PhD in Economics, Associate Professor Klymenko V.V.<br>Today transport is of paramount importance in the socio-economic development of Ukraine. The transport system provides conditions for economic growth, increasing the competitiveness of the nati

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14

Spiššák, Filip. "Kvalita služby v mobilných sieťach." Master's thesis, Vysoké učení technické v Brně. Fakulta elektrotechniky a komunikačních technologií, 2016. http://www.nusl.cz/ntk/nusl-241145.

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This thesis deals with the quality of service (QoS) mechanism in Evolved Packet System (EPS). The basic architecture and characteristics of the EPS are introduced. The concept of QoS is defined. Furthermore, QoS related entities, their functions and corresponding procedures are described. The methodology for measuring and evaluating of end-to-end QoS as seen from a user’s point of view is designed. This methodology is used to measure QoS of experimental cellular network at UTKO FEEC BUT. Finally, configuration change for optimizing the QoS support of experimental cellular network is designed.

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15

Nguyen, Thi Ngoc Dung, Thi Thanh Thuy Nguyen, and Ferzan Kanat Aygen. "Services quality in a Turkish pension Company." Thesis, Mälardalen University, School of Sustainable Development of Society and Technology, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-799.

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<p>A study on a Turkish Pension Company to find out customers' perception about services quality regarding to five dimensions in Rater model (reliablitity, assurance, tangibility, sympathy and responsiveness); from result of this study, the company can improve its services quality.</p>

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16

Chat, Yiu-tong Vincent, and 翟耀棠. "Quality services in the Inland Revenue Department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B3126864X.

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17

Gilmore, Audrey. "Quality in marketing in a services context." Thesis, University of Ulster, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.339251.

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18

Elmabrouk, Elmabrouk A. Ambarik. "Quality of banking services in Libyan banks." Thesis, University of Gloucestershire, 2011. http://eprints.glos.ac.uk/3285/.

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Against the background of growing competition in the global marketplace, understanding customers, is a significant aspect of marketing. In the search for competitive advantage, there is a need to measure service quality to better understand its antecedents and consequences, and establish methods for its improvement. In the Libyan economy, the banking sector is one of the most important. Its significance increased after the 2003 lifting of the United Nations sanction. This was followed by entry to the sector of a number of domestic and multinational firms. Despite this increased competition, do

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19

van, Ree H. J. "Service quality indicators for business support services." Thesis, University College London (University of London), 2010. http://discovery.ucl.ac.uk/19902/.

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Quality is critical to corporate success as it plays a vital role in improving organisational productivity. It can be defined as ‘the totality of inherent characteristics of a product or service that bear on its ability to increase the demand for that product or service at a fixed price’ and can best be measured by capturing customer perceptions of the performance of those characteristics. Customising the SERVPERF methodology to measure service quality in a business-to-business context and subsequently testing it on both customers and suppliers of cleaning, catering and security services, the

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20

Pitt, Sarah Jane. "Managing for quality in clinical microbiology services." Thesis, Liverpool John Moores University, 2001. http://researchonline.ljmu.ac.uk/5526/.

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The technical quality of the work performed in clinical microbiology laboratories is regularly monitored, by external and internal schemes. Among the factors which might affect quality, attitudes of the laboratory staff are rarely considered. In this study, three concepts recognised by occupational psychologists as being important in the work place, Job Satisfaction, Commitment and Climate, were measured among microbiology biomedical scientists (BMSs) in the United Kingdom A self-report questionnaire was developed through preliminary interviews and two pilot studies. The perceptions of Job Sat

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21

Chat, Yiu-tong Vincent. "Quality services in the Inland Revenue Department /." Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19872379.

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22

Tofowomo, Funmi Stella. "Quality of services at community correction facilities." CSUSB ScholarWorks, 1996. https://scholarworks.lib.csusb.edu/etd-project/1244.

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An effort to investigate the quality of services at community correction facilities from the perspective of both inmates and staff led to the proposition of four hypotheses. These hypotheses were formulated to show the relationship between key independent variables, such a facility type, time at facility, age, ethnicity, educational level, and dependent (outcome) variables, which included inmate's and staff's views of privacy, safety, rules and regulations, and crowding at these respective facilities.

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23

RE, Barbara. "Quality of (Digital) Services in e-Government." Doctoral thesis, Università degli Studi di Camerino, 2010. http://hdl.handle.net/11581/401917.

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Internet growth in the nineties supported government ambition to provide better services to citizens through the development of Information and Communication Technologies based solutions. Thanks to the Lisbon conference, which in 2000 covered and investigated this topic, e-government has been recognized as one of the major priorities in Public Administration innovation process. As a matter of fact in the last 10 years the number of services provided to citizens through Information and Communication Technologies has increased rapidly. Nevertheless the increasing rate, the access and usage of di

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Diallo, Mamadou Tourad. "Quality of experience and video services adaptation." Thesis, Evry, Institut national des télécommunications, 2015. http://www.theses.fr/2015TELE0010/document.

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Avec l'hétérogénéité des réseaux et la demande croissante de services multimédias, la Qualité d'Expérience (QoE) devient un facteur déterminant de réussite ou d’échec de ces services. Dans cette thèse, nous avons d’abord analysé l'impact des paramètres de qualité sur l'engagement de l'utilisateur, afin de comprendre l’effet des paramètres vidéo (temps de démarrage, qualité intrinsèque, taux de blocage) et la popularité du service sur l'engagement de l'utilisateur. Nos résultats ont montré que le taux de blocage et la popularité du service sont des paramètres critiques qui impactent fortement l

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Diallo, Mamadou Tourad. "Quality of experience and video services adaptation." Electronic Thesis or Diss., Evry, Institut national des télécommunications, 2015. http://www.theses.fr/2015TELE0010.

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Avec l'hétérogénéité des réseaux et la demande croissante de services multimédias, la Qualité d'Expérience (QoE) devient un facteur déterminant de réussite ou d’échec de ces services. Dans cette thèse, nous avons d’abord analysé l'impact des paramètres de qualité sur l'engagement de l'utilisateur, afin de comprendre l’effet des paramètres vidéo (temps de démarrage, qualité intrinsèque, taux de blocage) et la popularité du service sur l'engagement de l'utilisateur. Nos résultats ont montré que le taux de blocage et la popularité du service sont des paramètres critiques qui impactent fortement l

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Roy, Claude. "Assessment of quality of municipal services and residents' satisfaction with these services." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1997. http://www.collectionscanada.ca/obj/s4/f2/dsk3/ftp04/mq40204.pdf.

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27

Ntayiya, Witness Sakumzi. "Evaluating the quality of care for sexually transmitted infections (STI) in 14 primary health care (PHC) facilities in Umjindi local municipality, Mpumalanga Province." Thesis, University of the Western Cape, 2004. http://etd.uwc.ac.za/index.php?module=etd&amp.

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The overall aim of this study was to evaluate quality of STI services in Umjindi local municipality. A concrete objective was to investigate the health system issues that may have a negative impact in the provision of quality STI service in the local municipality. These include accessibility of the STI services to the community, training of health workers in syndromic management, availability of necessary equipment and supplies for STI management, turn-around time for blood results and infrastructure of the facilities.

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Jackson, Anne Margaret. "Explaining hydrotherapy outcomes : quality in health care." Thesis, University of Surrey, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.324076.

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29

Bell, Louise. "Developing service quality and auditing in health services." Thesis, University of Kent, 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.310272.

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30

Roorda, Mauricio. "The role of guarantees in superior quality services." Thesis, Massachusetts Institute of Technology, 1996. http://hdl.handle.net/1721.1/10710.

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31

Knoche, H. O. "Quality of experience in digital mobile multimedia services." Thesis, University College London (University of London), 2011. http://discovery.ucl.ac.uk/1322706/.

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People like to consume multimedia content on mobile devices. Mobile networks can deliver mobile TV services but they require large infrastructural investments and their operators need to make trade-offs to design worthwhile experiences. The approximation of how users experience networked services has shifted from the inadequate packet level Quality of Service (QoS) to the user perceived Quality of Experience (QoE) that includes content, user context and their expectations. However, QoE is lacking concrete operationalizations for the visual experience of content on small, sub-TV resolution scre

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Ahmed, Zeeshan. "Quality of service in Wimax for multimedia services." Nantes, 2013. http://www.theses.fr/2013NANT2029.

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Le standard IEEE 802. 16 est une importante technologie d’accès haut débit sans fil. Il prend en charge de nombreuses applications avec des besoins de qualité de service (QoS) très différents demandant des mécanismes efficaces et une bonne architecture de QoS. Toutefois, certains détails algorithmiques tels que l’ordonnancement et les mécanismes de contrôle d’admission (CAC) restent libres. Nous proposons un algorithme à deux niveaux (TLSA) pour l’ordonnancement des paquets en voie montante. Au premier niveau, un algorithme d’ordonnancement inter-classe distribue la bande passante entre les di

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33

Love, Karen Cobb. "Nonprofit Fundraising Strategies to Provide Quality Sustainable Services." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/4869.

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Nonprofit organizations are essential in providing goods and services to the under-resourced in the community. Nonprofits have experienced a growth rate of 47% in 2014 and yet 53% of nonprofits reported less than 3 months cash on hand needed to meet the demands of their clients. This explorative and descriptive study analyzed nonprofit fundraising strategies for providing sustainable quality services. The purpose of this study was to determine what strategies successful nonprofits used to increase funding as it relates to the delivery of quality sustainable service and what conditions influenc

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34

Mangan, Brian Gerard. "The implementation and evaluation of a quality assessment and quality improvement system in mental health services within a health board." Thesis, Queen's University Belfast, 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.301742.

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Mahmood, Zahid. "An empirical investigation of the successful implementation of quality management in service organisations." Thesis, View thesis, 2000. http://handle.uws.edu.au:8081/1959.7/689.

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Quality management (QM) is a holistic management philosophy that emphasises the involvement of every employee at different levels of an organization to achieve customer satisfaction and improve organizational effectiveness through continuous process improvement. There has been a rising interest among service sector professionals in examining the applicability and usefulness of quality management methods in service organisations. Many service organisations that have implemented quality management has achieved substantial benefits, but it is clear that implementation initiatives in some organisa

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Taylor, Fiona Clair. "Improving quality in the process of clinical anticoagulation." Thesis, University of Hertfordshire, 2001. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.366038.

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Marshall, Keith Francis. "Standards and quality assessment in general dental practice." Thesis, King's College London (University of London), 1995. https://kclpure.kcl.ac.uk/portal/en/theses/standards-and-quality-assessment-in-general-dental-practice(8481398c-b8bf-438d-b96b-ab3d5f8d4083).html.

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Al-Bustan, Suad Ahmed. "Quality and efficiency factors in translation." Thesis, Connect to e-thesis, 1993. http://theses.gla.ac.uk/1068/.

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Schnabel, Elaine Barbetta. "Quality in service and industry." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1994. http://www.kutztown.edu/library/services/remote_access.asp.

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Royle, Jane. "Quality assurance : the implications for specialist health promotion practice." Thesis, University of Southampton, 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.300824.

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Lee, Kam-hung. "Implementation of ISO 9000 in electrical & mechanical services Department /." Hong Kong : University of Hong Kong, 1996. http://sunzi.lib.hku.hk/hkuto/record.jsp?B17983769.

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Rowell, Patricia A. "Hospital Quality Assurance and Outcomes of Hospitalization." VCU Scholars Compass, 1990. https://scholarscompass.vcu.edu/etd/5281.

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This study was undertaken to address the need of professionals responsible for assuring the quality of hospital care for a framework for understanding and evaluating quality assurance mechanisms and their impact on hospital quality of care. Primary data were collected from 70 Virginia short term acute care general hospitals on the design and resources of their quality assurance programs in 1986. Adverse outcome data for 1986 were collected from the Medical Society of Virginia Review Organization. Hospital structural data were obtained from the American Hospital Association computer data base a

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Chiang, Kung-wai George. "A study of service quality in concurrent quality property management services in Hong Kong /." View the Table of Contents & Abstract, 2005. http://sunzi.lib.hku.hk/hkuto/record/B35808627.

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Chiang, Kung-wai George, and 蔣公緯. "A study of service quality in concurrent quality property management services in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2005. http://hub.hku.hk/bib/B35808627.

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45

Shachaf, Pnina, and Shannon M. Oltmann. "E-quality and e-service equality." IEEE Press, 2007. http://hdl.handle.net/10150/105389.

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Research is divided about the potential of e-service to bridge communication gaps, particularly to diverse user groups. According to the existing body of literature, e-service may increase or decrease the quality of service received. This study analyzes the level of service received by different genders and ethnic groups when public librarians answer online reference queries. Quality of e-service was evaluated along three dimensions: responsiveness, reliability, and courtesy. This study found no significant differences among different user groups along any of these dimensions, supporting the a

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Kwok, Ka-yan, and 郭嘉欣. "Quality of service of tram services in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2011. http://hub.hku.hk/bib/B48187744.

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In 2010, HKT applied for the increase in tram fare which is the first time of application in the last 13 years. The main supporting for their application is the urgent need to improve the efficiency, safety and quality of services in order to provide the sustainable tram operations and ensure there is sufficient capital support for the over $200 million improvement projects while the foreseeable business deficits in 2011 In view of the reason for applying the increase in fare, the tram service quality will be measured according to the fixed route transit service measures from the Tran

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Javed, Sumbal. "Reconfiguration of vascular services to enhance quality of care." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2014. http://hdl.handle.net/10722/206915.

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Hong Kong's aging population has, increased demand for vascular services. Currently, vascular surgery is subsumed under general surgery. The workload on both general surgery and vascular surgery is demanding and hence, not conductive to the development of vascular surgery. The volume of surgery, particularly emergency surgery provided by the Hospital Authority units varies significantly. The collaboration and differentiation of labor at present is not well defined in many centers. This may lead to unnecessary competition and duplication of resources in the long run. This project examined if t

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Bahari, Azimuddin Bin. "Investigations into the quality of public services in Malaysia." Thesis, University of Stirling, 1999. http://hdl.handle.net/1893/2269.

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This thesis emerged as a result from the desire to know how the Public Service of Malaysia is coping up with the demands of quality services from the public. The Public Service, in meeting the aspirations of the Government, on providing quality services to the public, has introduced a number of quality programmes. In spite of this positive move to inculcate a quality work culture among the Public Service employees, the public is said to be still complaining about public services. In this situation, investigations are required to determine the true status of the level of quality of services del

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Puddephatt, Mark Christopher. "Reconfigurable networks for maintaining quality delivery of electronic services." Thesis, University of Salford, 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.419296.

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Murphy, John A. "An examination of the application of quality in services." Thesis, University of Ulster, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.243744.

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