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Relevant bibliographies by topics / Quality of service; Importance-Performance Analysis (IPA); Rehabilitation centers / Journal articles

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Journal articles on the topic 'Quality of service; Importance-Performance Analysis (IPA); Rehabilitation centers'

Author: Grafiati

Published: 3 June 2025

Last updated: 31 July 2025

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1

Mahmood, Baboli Farzad Faraji Khiavi GholamHossein Nassadj* Mohammad Hossein Haghighizadeh. "QUALITY OF SERVICES IN REHABILITATION CENTERS FROM THE PATIENTS' PERSPECTIVE, USING THE IMPORTANCE-PERFORMANCE ANALYSIS IN AHVAZ, 2015." Indo American Journal of Pharmaceutical Sciences 04, no. 11 (2017): 4443–50. https://doi.org/10.5281/zenodo.1066269.

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Quality of service is a key factor in the success of health care organizations, including the rehabilitation centers. Nowadays, rehabilitation centers are faced with many challenges in the quality of service and there are many differences between patients' expectations and perceptions of the service quality received at these centers. So, this study aimed to determine the quality of services in rehabilitation centers from the patients' perspective in Ahvaz using the importance - performance analysis (IPA). In this analytical-descriptive study, the study population was all patients who r

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Anisah, Siti. "Implementasi Metode Kano dan Importance Performance Analysis pada Pengembangan Sistem Pelayanan Puskesmas." STRING (Satuan Tulisan Riset dan Inovasi Teknologi) 8, no. 3 (2024): 330. http://dx.doi.org/10.30998/string.v8i3.22252.

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<p><em>Puskesmas is a community health service. Improving public health services can be achieved through providing excellent and quality health services. In terms of the performance of the puskesmas administrative services, there is no information system for processing patient data, which has an impact on the quality of services in the puskesmas. The aim of this research is to create a web-based knowledge management system that assesses the quality of health services provided by health centers. This will measure the gap between the actual performance of the Puskesmas, patient expec

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Eva Supriatin, Bhakti Permana, Asep Muhamad Ramadan, Diwa Agus Sudrajat, and Linlin Lindayani. "Analysis of Patient Satisfaction with Family Center Care Services Based on Importance Performance Analysis and Customer Satisfaction Index." Jurnal Ilmiah Keperawatan (Scientific Journal of Nursing) 7, no. 3 (2021): 1–7. http://dx.doi.org/10.33023/jikep.v7i3.807.

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Background : In the era of globalization, excellent service is a key element in hospitals and care units. Patient satisfaction is an indicator of the first hospital to use to measure the quality of health care. Patients and families of parents patient care determine if they can be active in care and decision-making. Objective : Determine the "Patient Satisfaction Analysis Of Service Center Family Care (FCC) Based Importance Performance Analysis ( IPA) And Customer Satisfaction Index(CSI) In The Finches RSAU Dr. Salamun Bandung " Descriptive and cross-section design. Method : The re

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Muazansyah, Imam, and Irsyad Sudirman. "KUALITAS PELAYANAN RAWAT JALAN PUSKESMAS TANJUNG PALAS BERDASARKAN METODE IMPORTANCE PERFORMANCE ANALYSIS." JPSI (Journal of Public Sector Innovations) 3, no. 2 (2019): 75. http://dx.doi.org/10.26740/jpsi.v3n2.p75-83.

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This study was to analyze the quality of outpatient services at Tanjung Palas Community Health Center using the Importance Performance Analysis method. Population collection uses non probability sampling through convenience sampling. The questionnaire was distributed to 99 respondents who were samples of outpatients at the Tanjung Palas health center. The outpatient satisfaction index using the Importance Performance Analysis (IPA) obtained the results of research that service quality had a significant impact on patient satisfaction with service users with proven reality or performance of heal

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León-Quismondo, Jairo, Jorge García-Unanue, and Pablo Burillo. "Service Perceptions in Fitness Centers: IPA Approach by Gender and Age." International Journal of Environmental Research and Public Health 17, no. 8 (2020): 2844. http://dx.doi.org/10.3390/ijerph17082844.

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Background: The number of fitness practitioners has increased in the last decades. A deeper understanding of user perceptions is required for better service design. Methods: An importance-performance analysis (IPA) and correlational analysis were performed on a sample of 414 members (173 women and 241 men) with a mean age of 32.33 years (SD = 11.50) and recruited from 25 fitness centers of Community of Madrid, Spain. Results: The results show that women’s levels of importance and performance are higher than men in most of the service attributes. Women also correlate with a higher priority than

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Setiawan, Muhammad Iqbal Hafish, Riza Akhsani Setyo Prayoga, and Aris Kusumawati. "ANALISIS KUALITAS LAYANAN E-HEALTH SURABAYA: PENDEKATAN INTEGRATIF E-SERVQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA)." Jurnal Sistem Informasi dan Informatika (Simika) 7, no. 2 (2024): 255–67. http://dx.doi.org/10.47080/simika.v7i2.3409.

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I In an effort to improve health services, Surabaya City Health Service provides an innovation through the implementation of the E-Health system. E-Health is an information technology development that aims to provide a service system in the form of an online queue for patients at Surabaya health centers and hospitals. Based on the findings that have been made, there are several complaints about E-Health, which can impact the level of patient satisfaction with their experience using E-Health services. E-Health is part of an online-based service system, so the E-Servqual method is used. Addition

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Francisco A.D.S.Silva, Nelson, Harnen Sulistio, and Sobri Abusini. "Kajian Kinerja Pelayanan Terminal Angkutan Umum (Studi Kasus Terminal Becora Dili - Timor Leste)." Jurnal Media Teknik Sipil 13, no. 1 (2015): 69. http://dx.doi.org/10.22219/jmts.v13i1.2546.

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Kajian Kinerja Pelayanan Terminal Angkutan Umum (Studi Kasus Terminal Becora Dili - Timor Leste)The Study of Terminal Performance Service of Public Transportation (Case Study Becora Terminal Dili-East Timor)Nelson Francisco A.D.S.Silva1, Harnen Sulistio2, Sobri Abusini31,2,3Jurusan Teknik Sipil, Fakultas Teknik Universitas BrawijayaAlamat korespondensi : Jln. MT. Haryono, No 167 Malange-mail: joshbar09@gmail.comAbstractPublic transportation terminal constitute of transportation node that function as a place of passenger transit to the other mode of transportation. The study was conducted at Be

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Meliana Gonsalves, Rina Waty Sirait, and Masrida Sinaga. "Gambaran Tingkat Kepuasan Poli Umum terhadap Pelayanan Laboratorium Puskesmas Naibonat Tahun 2024." SEHATMAS: Jurnal Ilmiah Kesehatan Masyarakat 3, no. 3 (2024): 486–97. http://dx.doi.org/10.55123/sehatmas.v3i3.3784.

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One indicator of quality at a community health center is patient satisfaction. The level of patient satisfaction with community health center services can also be seen in the laboratory service unit. The most widely used service quality measures are five dimensions of quality, namely tangibles, reliability, alertness, assurance and attention. The aim of this research is to determine the level of satisfaction of general poly patients with laboratory services at the Naibonat Community Health Center by assessing five dimensions of quality using the Importance Performance Analysis (IPA) satisfacti

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Zhou, Quan, Kai Zhu, Ling Kang, and Lóránt Dénes Dávid. "Tea Culture Tourism Perception: A Study on the Harmony of Importance and Performance." Sustainability 15, no. 3 (2023): 2838. http://dx.doi.org/10.3390/su15032838.

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Tea culture tourism is a product of the combination of agricultural tourism and ecotourism. After the COVID-19 period, this product is more and more popular. Tourism performance is an important index for measuring the development level of tourist destinations, and research on the influencing factors of tourism performance is an important way to promote the high-quality development of tea culture tourism. Using the tea tourism town of Wushan as a case study, 452 valid questionnaires were used as research data, and exploratory factor analysis, paired sample t-test and IPA analysis were applied.

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Widayati, Yunita, Raden Dikky Indrawan, and Utami Dyah Syafitri. "Service Quality Analysis of Animal Health Centers in West Java Province with the SERVQUAL Method." International Journal of Research and Review 10, no. 4 (2023): 409–18. http://dx.doi.org/10.52403/ijrr.20230449.

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The Animal Health Center (Puskeswan) is one of the government-owned public services engaged in animal health services. Puskeswan has an important role in the National Animal Health System (Siskeswanas). Based on data from the Ministry of Agriculture, the number of Puskeswan in Indonesia is 1691. BPS 2021 population data, there is a significant development of livestock population in West Java Province of 1.34% per year, this is not offset by an increase in Puskeswan officers in the field and limited facilities and infrastructure causing problems in the services provided by Puskeswan. This study

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Rismawati, Jihan, and Nanda Odelia Gultom. "Quality Analysis of Health Center Service Management for Efforts to Improve Patient Satisfaction." Journal of Economics Business Industry 1, no. 2 (2023): 71–80. http://dx.doi.org/10.59976/jebin.v1i2.20.

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Health Centers providing the best quality of service can affect consumer satisfaction in using services. If the quality of service, facilities, and promotions consumers offer is unsatisfactory, consumers no longer use Health Center services. This research focuses on consumer satisfaction with the services provided by the Health Center after using these services and what attributes need to be improved to increase customer satisfaction. This study aims to determine patient satisfaction with the services provided by Health Center X. The method used in this study is IPA (Importance Performance Ana

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Dewi, Chintya Kusuma, and Ni Luh Putu Shinta Eka Setyarini. "ANALISIS TINGKAT KEPUASAN PENGGUNA TERHADAP FASILITAS PARKIR MOBIL MALL PURI INDAH." JMTS: Jurnal Mitra Teknik Sipil 3, no. 3 (2020): 659. http://dx.doi.org/10.24912/jmts.v3i3.8386.

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Standardization in parking service is needed in order to keep the balance between demand and resources. It acts as benchmarks in the process of improving both quality and performance of service that can accord with customer needs, and line with the capability of parking facility providers. Therefore, the parking provider in Puri Indah Mall, as one of the high mobility shopping centers located in the busy area, should realize the importance of the parking standardization. This study is conducted using two methods, Importance Performance Analysis (IPA) to measure performance’s level perceptions

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Parker, Jackie, and Greg Simpson. "Visitor Satisfaction with a Public Green Infrastructure and Urban Nature Space in Perth, Western Australia." Land 7, no. 4 (2018): 159. http://dx.doi.org/10.3390/land7040159.

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The widely applied Importance-Performance Analysis (IPA) provides relatively simple and straightforward techniques to assess how well the attributes of a good or service perform in meeting the expectations of consumers, clients, users, and visitors. Surprisingly, IPA has rarely been applied to inform the management of urban public green infrastructure (PGI) or urban nature (UN) spaces. This case study explores the visitor satisfaction levels of people using a PGI space that incorporates UN, close to the central business district of Perth, Western Australia. With diminishing opportunities to ac

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Putra, Syah Gemma, Agus Dwi Wicaksono, Gunawan Prayitno, and Nguyen Throng Hiep. "Improving the Quality of Toll Road Services to Increase Satisfaction Level of Pekanbaru – Dumai Toll Road." Civil and Environmental Science 006, no. 01 (2023): 24–32. http://dx.doi.org/10.21776/ub.civense.2023.00601.4.

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Pekanbaru - Dumai toll road is one of the segments of the Trans Sumatra toll roads built by PT Hutama Karya. The Pekanbaru - Dumai toll road connects economic centers in Riau Province, including Dumai-Duri-Kandis-Petapahan-Minas-Pekanbaru. On the Pekanbaru-Dumai toll road, problems with service quality were found. This research has two objectives: to analyze the quality of service and level of satisfaction of the toll road users assessed from the toll road users. The second objective is to formulate referral recommendations to fix and improve the quality of toll road services in terms of the n

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Chakam, Muchammad Fuad, and Anita Rakhmatulloh. "Study on Service Quality and Priorities of Pedestrian Path Development in Malioboro Area to Support Sustainable Urban Mobility." ASTONJADRO 13, no. 1 (2024): 138–45. http://dx.doi.org/10.32832/astonjadro.v13i1.14534.

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This article aims to study the service quality and prioritize the development of pedestrian paths in the Malioboro area to support sustainable urban mobility. Malioboro is one of the commercial and tourist centers in Yogyakarta city, historically known for its pedestrian-friendly pathways. Challenges such as pedestrian circulation issues, inadequate pedestrian facilities, conflicts between pedestrians and motorized vehicles, and problems with drop-off and stop zones for less organized transportation contribute to the low service quality in the Malioboro area. This study adopts a quantitative a

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Tashkandi, Soha A., Ali Alenezi, Ismail Bakhsh, et al. "Clinical laboratory services for primary healthcare centers in urban cities: a pilot ACO model of ten primary healthcare centers." BMC Family Practice 22, no. 1 (2021). http://dx.doi.org/10.1186/s12875-021-01449-1.

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Abstract Background Primary healthcare centers (PHC) ensure that patients receive comprehensive care from promotion and prevention to treatment, rehabilitation, and palliative care in a familiar environment. It is designed to provide first-contact, continuous, comprehensive, and coordinated patient care that will help achieve equity in the specialty healthcare system. The healthcare in Saudi Arabia is undergoing transformation to Accountable Care Organizations (ACO) model. In order for the Kingdom of Saudi Arabia (KSA) to achieve its transformational goals in healthcare, the improvement of PHC

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