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Relevant bibliographies by topics / Quality of the electronic services

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Academic literature on the topic 'Quality of the electronic services'

Author: Grafiati

Published: 4 June 2025

Last updated: 1 August 2025

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Journal articles on the topic "Quality of the electronic services"

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Akkucuk, Ulas, and Behcet Teuman. "Assessing service quality in online banking services." Problems and Perspectives in Management 14, no. 2 (2016): 183–91. http://dx.doi.org/10.21511/ppm.14(2-1).2016.07.

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Service quality and the effective measurement of service quality on the Internet have been drawing much attention lately with the increasing use of the World Wide Web. Researchers and managers focus on the construction of scales to measure electronic service quality, which assess customer satisfaction and loyalty as an ultimate goal. E-S-Qual is the most recently developed and popular e-service quality measurement technique on which there are quite a number of research studies. In this study, existing literature on service quality scales and the E-S-Qual scale is reviewed. A modified scale is

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Fassnacht, Martin, and Ibrahim Koese. "Quality of Electronic Services." Journal of Service Research 9, no. 1 (2006): 19–37. http://dx.doi.org/10.1177/1094670506289531.

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Wu, Yen-Chun Jim, Chan-Lan Chang, and Tse-Ping Dong. "Electronic Logistics Services." International Journal of Knowledge Society Research 4, no. 1 (2013): 57–72. http://dx.doi.org/10.4018/jksr.2013010105.

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This study begins with discussing the relationship between the marketers’ organizational performance and E-marketing performance in the Taiwan’s mobile phone industry. From the perspective of dealers, this study discovers the effects on Relationship Quality, which generated by expected benefits derived from implementing the interorganizational information system on the management of marketing activities. The authors conducted Structural Equation Modeling approach on marketers and dealers respectively. The quality of the information system will affect marketers’ intention to use. Research findi

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Huseynova, Arzu Dogru gizi. "Electronic services development trends." Science, technologies, innovation, no. 4(12) (2020): 68–74. http://dx.doi.org/10.35668/2520-6524-2019-4-09.

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The article considers the concepts of “electronic services” and “electronic government”, the basic principles and significance of “electronic government”, analyzes the “Electronic government” and “electronic services” in Azerbaijan. Trends in the development of electronic services, the structure of the state standard for the quality of electronic services are given. Today, with the use of information and communication technologies (ICT), the concept of “electronic services” is widely used (increasing efficiency, simplifying communication between the public and the state). At the same time, ele

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Mensah, Isaac Kofi, and Jianing Mi. "Electronic Government Services Adoption." International Journal of Electronic Government Research 13, no. 3 (2017): 38–54. http://dx.doi.org/10.4018/ijegr.2017070103.

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This study investigated the moderating impact of perceived service quality on the positive relationship between perceived usefulness of e-government services and intention to use e-government services. The Technology Acceptance Model (TAM) was applied as the theoretical foundation for the study. The research data collected was analyzed with SPSS while the graphical representation of the moderating effect was generated using the software known as Interaction version 1.7.2211. The results have demonstrated that perceived service quality of e-government services does not have any significant mode

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Kurniawan, Hendra Dwi, Aris Widiyanto, Santy Irene Putri, and Retno Dewi Prisusanti. "Meta Analysis: Effectiveness of Electronic Medical Record (EMR) on the Quality of Health Services." Journal of Health Policy and Management 09, no. 02 (2024): 168–76. http://dx.doi.org/10.26911/thejhpm.2024.09.02.03.

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Background : Progress technology information make all affected areas _ experience change . One of impact progress technology and information in the area health that is exists record medical electronic . There is a record medical electronic is designed to improve communication between providers within and between organizations by automating the collection, use, and storage of patient information. Additionally, record medical electronics can facilitate guideline compliance and decision support in service health . There is a record medical electronic expected can increase quality service health c

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Jovovic, Radislav, Elvis Lekic, and Miroslav Jovovic. "Monitoring the Quality of Services in Electronic Banking." Journal of Central Banking Theory and Practice 5, no. 3 (2016): 99–119. http://dx.doi.org/10.1515/jcbtp-2016-0022.

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Abstract Successful development of electronic banking is in direct correlation with the quality of services in electronic banking. Therefore, it is necessary that the banks are familiar with the attributes of electronic services on which clients assess the bank’s quality and client’s satisfaction with them, in order to be able to monitor, correct and improve the performance of electronic banking. We start from the hypothesis that there are already developed theoretical models for measuring the quality of e-banking services but they must be adjusted to the specific environment that is analysed

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Gómez-Cruz, M. Elena. "Electronic reference services: a quality and satisfaction evaluation." Reference Services Review 47, no. 2 (2019): 118–33. http://dx.doi.org/10.1108/rsr-07-2018-0057.

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Purpose An evaluation of libraries and their overall quality should consider the quality of the services they provide. Satisfaction in terms of the service provided is indicative of the quality of reference services and since these services are expensive, evaluation is therefore essential. This paper aims to outline the development of a structural equations model to evaluate service quality and user satisfaction with regard to the electronic reference service provided by Francisco Xavier Clavigero Library belongs to the Iberoamericana University, located in Mexico City. Design/methodology/appr

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Dr., Vikas Vasantrao Kharade. "Best Practices and Quality Library Services." International Journal of Advance and Applied Research 10, no. 1 (2022): 44 to 49. https://doi.org/10.5281/zenodo.7161125.

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<em>In case of the Library the Librarian has to play very important and vital role. ICT plays important role in the development and best Practices in the sector of Library. </em> <em>            In the 21<sup>st</sup> century new Trends in Technology development, various ways like microforms, magnetic, apparatus, sound recording films, photos, and anther, Electronic media. In short Library of 21<sup>st</sup> century becomes paperless Library through internet. </em> <em>            Toda

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Lambrini Kourkouta, Christos Iliadis, Christos Sialakis, Theodoula Adamakidou, Petros Ouzounakis, and Christos Kleisiaris. "Quality of health services." World Journal of Advanced Research and Reviews 12, no. 1 (2021): 498–502. http://dx.doi.org/10.30574/wjarr.2021.12.1.0555.

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Introduction: Health services are that part of the health system, which focuses specifically on the provision of health care services in the society. A health system includes a complex set of structural relationships between populations and institutions that have an impact on health. Purpose: This review aims to investigate the relationship between the quality of health services and health in general. Methodology: The study material consisted of recent articles on the subject found mainly in the Medline electronic database and the Hellenic Academic Libraries Association (HEAL- Link). Results:

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Dissertations / Theses on the topic "Quality of the electronic services"

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Jäger, Michael C. "Optimising quality of service for the composition of electronic services." [S.l.] : [s.n.], 2006. http://opus.kobv.de/tuberlin/volltexte/2007/1472.

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Puddephatt, Mark Christopher. "Reconfigurable networks for maintaining quality delivery of electronic services." Thesis, University of Salford, 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.419296.

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Winstanley, Steven Barry. "Quality of service over ATM networks." Thesis, Queen Mary, University of London, 1998. http://qmro.qmul.ac.uk/xmlui/handle/123456789/3823.

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Niranjan, Mysore Radhika. "Towards IQ-Appliances: Quality-awareness in Information Virtualization." Thesis, Available online, Georgia Institute of Technology, 2007, 2007. http://etd.gatech.edu/theses/available/etd-04262007-121537/.

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Thesis (M. S.)--Electrical and Computer Engineering, Georgia Institute of Technology, 2008.<br>Ferri, Bonnie Heck, Committee Member ; Gavrilovska, Ada, Committee Member ; Yalamanchili, Sudhakar, Committee Member ; Schwan, Karsten, Committee Chair.

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Galli, Megan M. "The effects of child care quality on preschoolers' sleep patterns." abstract and full text PDF (free order & download UNR users only), 2007. http://0-gateway.proquest.com.innopac.library.unr.edu/openurl?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&res_dat=xri:pqdiss&rft_dat=xri:pqdiss:1442875.

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Carvalho, Antonio J. "Quality of service controlled multimedia transport protocol." Thesis, Queen Mary, University of London, 2000. http://qmro.qmul.ac.uk/xmlui/handle/123456789/1490.

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This research looks at the design of an open transport protocol that supports a range of services including multimedia over low data-rate networks. Low data-rate multimedia applications require a system that provides quality of service (QoS) assurance and flexibility. One promising field is the area of content-based coding. Content-based systems use an array of protocols to select the optimum set of coding algorithms. A content-based transport protocol integrates a content-based application to a transmission network. General transport protocols form a bottleneck in low data-rate multimedia com

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Van, der Merwe Samatha Michelle. "The impact of electronic service quality dimension on customer satisfaction." Thesis, Nelson Mandela Metropolitan University, 2010. http://hdl.handle.net/10948/1367.

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Online purchasing is becoming increasingly common as a purchasing mode. At the onset of e-commerce it was thought that success was guaranteed merely by being present on the internet and offering low prices. Currently customer service has proved itself to be a key element for achieving good results in a website (Zeithaml, Parasuraman & Malhotra, 2002b). In this context, the study of commercial website quality has emerged as an area of strategic importance. As in traditional stores, service quality and customer satisfaction seem to play vital roles in the success and survival of Internet sites.

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Robin, Philippe. "Quality of service support in distributed systems." Thesis, Lancaster University, 2003. http://eprints.lancs.ac.uk/12224/.

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Başara, Meltem. "Cultural influences on service quality expectations evidence from the hotel sector in Germany and Spain /." View electronic thesis (PDF), 2009. http://dl.uncw.edu/etd/2009-3/rp/basaram/meltembasara.pdf.

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Mukherjee, Satyajit. "Quality of service (QoS) over 802.11 wireless networks." Thesis, Aston University, 2008. http://publications.aston.ac.uk/15358/.

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Books on the topic "Quality of the electronic services"

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Stewart, John. Services management: Delivering quality services. Wiley, 1989.

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A, Buckland John, and Chantico Publishing Co, eds. Total quality management in information services. QED Technical Pub. Group, 1991.

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United States. General Services Administration. Office of GSA Information Systems. Quality assurance. General Services Administration, Office of Information Resources Management, Office of GSA Information Systems, 1985.

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Zeithaml, Valarie A. A conceptual framework for understanding e-service quality: Implications for future research and managerial practice. Marketing Science Institute, 2000.

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United States. Environmental Protection Agency. Office of Air and Radiation, ed. Smart Travel Resource Center: --electronic clearinghouse that highlights programs to improve air quality through transportation choices. U.S. Environmental Protection Agency, Office of Air and Radiation, 1998.

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Perry, William E. A standard for auditing computer applications: Auditing information services defects. Auerbach, 1996.

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1974-, Wang Lizhe, Chen Jinjun, and Jie Wei, eds. Quantitative quality of service for grid computing: Applications for heterogeneity, large-scale distribution, and dynamic environments. Information Science Reference, 2009.

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Guenkova-Luy, Teodora. Multimedia networking: Coordination of multimedia services in next generation mobile networks. VDM Verlag Dr. Müller, 2007.

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1951-, Pannekoek Jeroen, and Scholtus Sander 1983-, eds. Handbook of statistical data editing and imputation. Wiley, 2011.

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Perry, William E. A standard for auditing computer applications: Auditing client/server systems. Auerbach, 1994.

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Book chapters on the topic "Quality of the electronic services"

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Schmied, Gerhard. "Directory Services." In High Quality Messaging and Electronic Commerce. Springer Berlin Heidelberg, 1999. http://dx.doi.org/10.1007/978-3-642-59922-4_5.

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Takacsova, Zuzana, and Sergiy Masalitin. "Managing Quality of Human-Based Electronic Services." In Developments in Information & Knowledge Management for Business Applications. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-77916-0_4.

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Kim, Jung-Hwan, and Sharron J. Lennon. "Electronic Retailing and Service Quality." In Service Management. Springer New York, 2011. http://dx.doi.org/10.1007/978-1-4614-1554-1_7.

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Kern, Robert, Hans Thies, and Gerhard Satzger. "Statistical Quality Control for Human-Based Electronic Services." In Service-Oriented Computing – ICSOC 2007. Springer Berlin Heidelberg, 2010. http://dx.doi.org/10.1007/978-3-642-17358-5_17.

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Swaid, Samar I., and Rolf T. Wigand. "The Customer Perspective of E-Service Quality: An Empirical Study." In Electronic Markets. Palgrave Macmillan UK, 2009. http://dx.doi.org/10.1057/9780230274235_3.

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Balboni, Paolo. "Managing the Legal Risk in Providing Online Quality Certification Services in EU." In ISSE 2005 — Securing Electronic Business Processes. Vieweg+Teubner Verlag, 2005. http://dx.doi.org/10.1007/978-3-322-85237-3_19.

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Eprilianto, Deby Febriyan, Trenda Aktiva Oktraiyanda, M. Noer Falaq Al Amin, Melda Fadiyah Hidayat, Yuyun Eka Kartika Sari, and Nur Fadillah Sebti Sulistiana. "Service Quality of Public Service Malls: Study of Public Satisfaction Survey Analysis of Electronic Services." In Advances in Social Science, Education and Humanities Research. Atlantis Press SARL, 2023. http://dx.doi.org/10.2991/978-2-38476-152-4_175.

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Singh, Manwinder, and Kamal Kumar Sharma. "Quality of Service Provisioning in Mobile Ad Hoc Networks." In Electronic Devices and Circuit Design. Apple Academic Press, 2021. http://dx.doi.org/10.1201/9781003145776-12.

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Sørum, Hanne. "Two Decades of Online Information and Digital Services: Quality Improvements to Municipality Websites and User Preferences." In Electronic Government and the Information Systems Perspective. Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-27523-5_10.

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Amer, Mahmoud, and Jorge Marx Gómez. "Using Electronic Services Quality Metrics as an Enabler of Business-IT Strategy Alignment." In Communications in Computer and Information Science. Springer Berlin Heidelberg, 2010. http://dx.doi.org/10.1007/978-3-642-16402-6_42.

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Conference papers on the topic "Quality of the electronic services"

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Qi, Peng, and Da-Tian Zhou. "A user-oriented quality assessment strategy for IoT cloud services." In 2024 International Conference on Consumer Electronics - Taiwan (ICCE-Taiwan). IEEE, 2024. http://dx.doi.org/10.1109/icce-taiwan62264.2024.10674422.

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Hamedi, Aisha, Mohammad Nassr, Mohammad Ali Anbar, Vita V. Vlasova, Alena A. Zykina, and Tan K. Sin. "Improving the Cloud Healthcare Services by Introducing AI for Better Performance and Quality." In 2025 7th International Youth Conference on Radio Electronics, Electrical and Power Engineering (REEPE). IEEE, 2025. https://doi.org/10.1109/reepe63962.2025.10970957.

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Ridwandono, Doddy, Tri Lathif Mardi Suryanto, and Gita Islamiwaty Suherlan. "Electronic Service Quality and Perceived Value in Mobile based Services." In International Conference on Culture Heritage, Education, Sustainable Tourism, and Innovation Technologies. SCITEPRESS - Science and Technology Publications, 2020. http://dx.doi.org/10.5220/0010369105920598.

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Alhayajneh, Abdullah, Alessandro N. Baccarini, and Thaier Hayajneh. "Quality of Service Analysis of VoIP Services." In 2018 9th IEEE Annual Ubiquitous Computing, Electronics & Mobile Communication Conference (UEMCON). IEEE, 2018. http://dx.doi.org/10.1109/uemcon.2018.8796841.

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Tzeng, Show-Shiow, Hsin-Yi Lu, Theodore E. Simos, and George Psihoyios. "Multiple Quality-of-Service Provisioning for Non-Real-Time Services in Wireless Data Networks." In INTERNATIONAL ELECTRONIC CONFERENCE ON COMPUTER SCIENCE. AIP, 2008. http://dx.doi.org/10.1063/1.3037079.

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Uthaman, Vijaya S., and Vasanthagopal Ramankutty. "Service Quality of e-Governance Services through Common Service Centres (OSQ-CSC) in India." In ICEGOV2019: 12th International Conference on Theory and Practice of Electronic Governance. ACM, 2019. http://dx.doi.org/10.1145/3326365.3326435.

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Guo, Yuanling, Tianchi Lin, Kaigen Liang, and Guoyu Chen. "Network Quality Monitoring for Typical Power Services." In 2019 IEEE 3rd Information Technology, Networking, Electronic and Automation Control Conference (ITNEC). IEEE, 2019. http://dx.doi.org/10.1109/itnec.2019.8729453.

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Sa, Filipe, Alvaro Rocha, and Manuel Perez Cota. "Preliminary dimensions for a quality model of electronic local government services." In 2015 10th Iberian Conference on Information Systems and Technologies (CISTI). IEEE, 2015. http://dx.doi.org/10.1109/cisti.2015.7170506.

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Li, Fenglin, and Zaixin Leng. "Study on the Quality of Electronic Services: Conceptualizing and Exploratory Analysis." In 2008 4th International Conference on Wireless Communications, Networking and Mobile Computing (WiCOM). IEEE, 2008. http://dx.doi.org/10.1109/wicom.2008.1948.

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Xiao-Hong Chen, Ke Zhao, and Zejing Zhang. "Analyzing the impact of operation strategies on quality management in selected enterprises of electronic equipment manufacturing industry." In Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, 2005. IEEE, 2005. http://dx.doi.org/10.1109/icsssm.2005.1499522.

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Reports on the topic "Quality of the electronic services"

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Tinta, Jasmine, Mouhamed Zerbo, Fabrizio Santoro, Awa Diouf, and Kèrabouro Pale. Electronic Services and Tax Compliance: Evidence from Medium and Small Businesses in Burkina Faso. Institute of Development Studies, 2024. http://dx.doi.org/10.19088/ictd.2024.100.

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Electronic tax services represent a promising opportunity to strengthen business tax compliance in developing countries, particularly in Africa, where the level of business informality remains high. These services offer more inclusive, secure, and rapid access to tax processes to enable businesses to meet their tax obligations more efficiently. The use of electronic platforms also helps businesses to maintain more accurate financial records, which improves the quality of tax returns and enhances the perception of the effectiveness of controls by tax authorities. In addition, these technologies

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Sentcоv, Valentin, Andrei Reutov, and Vyacheslav Kuzmin. Electronic training manual "Acute poisoning with alcohols and alcohol-containing liquids". SIB-Expertise, 2024. http://dx.doi.org/10.12731/er0778.29012024.

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In the structure of acute poisonings, ethanol poisoning currently accounts, according to various sources, from 10 to 20%. The mortality rate in poison control centers for ethanol poisoning is 1-2%, but the mortality rate is much higher due to those who died before medical care was provided. The widespread use of methanol and ethylene glycol in various industries and the high mortality rate with late recognition of poisoning with these alcohols determine the high relevance of a detailed study of the clinic, diagnosis and treatment of these poisonings by doctors of various specialties. In partic

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Jung, Seyoung, Ho-young Lee, Haeun Lee, et al. The Digital Transformation of Seoul National University Bundang Hospital. Inter-American Development Bank, 2024. http://dx.doi.org/10.18235/0005682.

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This case study underscores the significance of digitalization in healthcare, exemplified by Korea's successful integration of electronic health record (EHR) systems, which has markedly enhanced clinical services quality and efficiency. Focusing on the Seoul National University Bundang Hospital (SNUBH), a leading national multispecialty academic medical center in Korea, the case study details the hospital's journey towards digitalization through the implementation of its interoperable EHR system, BESTCare. Through focus group interviews with field-deployed staff, the study reveals the critical

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Kaambwa, Billingsley, Taylor-Jade Woods, Andrea Natsky, et al. Content comparison of quality-of-life measures used in economic evaluations of sleep disorder interventions: a systematic review. INPLASY - International Platform of Registered Systematic Review and Meta-analysis Protocols, 2023. http://dx.doi.org/10.37766/inplasy2023.5.0068.

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Review question / Objective: 1. To identify the different contexts and populations in which quality-of-life instruments have been used in the published literature of economic evaluations in sleep health research. 2. To compare the content of these quality-of-life instruments by linking them to meaningful concepts. Information sources: An initial search will be limited to MEDLINE, National Health Service Economic Evaluation Database (NHS EED) and the Cost-Effectiveness Analysis Registry to identify articles on the topic. The text words used in the titles and abstracts and the index terms used t

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Bonzi, Augusto, Eric Boeck, Michelle Hallack, et al. Electrokit: Power Utility Toolkit–Quality of Technical Service. Inter-American Development Bank, 2021. http://dx.doi.org/10.18235/0003782.

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The Electrokit is an initiative created by the IDB to strengthen transformation and continuous improvement of electric utilities in the LAC region. The Electrokit is organized in 16 activities that are common to most electricity utilities. This publication presents the indicators and best practices related to Quality of Technical Service. The aim of the toolkit is to provide power utilities, policy and decision-makers access to best practices, current trends, and expertise to: (i) identify challenges, develop a strategy and action plan for addressing them; and (ii) support utilities to be more

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Smith, S. W., and P. S. Pedersen. Organizing electronic services into security taxonomies - revised. Office of Scientific and Technical Information (OSTI), 1997. http://dx.doi.org/10.2172/420392.

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Quimba, Francis Mark, and Sylwyn Jr Calizo. Determinants of E-Commerce Adoption of Philippine Businesses. Philippine Institute for Development Studies, 2019. https://doi.org/10.62986/dp2019.24.

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Since the late 1990s, the internet has developed as a major force in transforming how companies do their business, which led to the rapid expansion of electronic commerce, or e-commerce. In 2016, the Department of Trade and Industry adopted the Philippine E-Commerce Roadmap in recognition of the potential of e-commerce in expanding Philippine businesses. In support to the Philippine E-Commerce Roadmap's first success criteria--having 100,000 Micro, Small, and Medium Enterprises (MSMEs) doing e-commerce, this study investigates the determinants of e-commerce adoption using the Philippine Statis

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Hyatt, J. E. Hanford analytical services quality assurance requirements documents. Office of Scientific and Technical Information (OSTI), 1997. http://dx.doi.org/10.2172/353246.

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Irvine, Cynthis E., and Timothy E. Levin. An Introduction to Quality of Security Services. Defense Technical Information Center, 1999. http://dx.doi.org/10.21236/ada379660.

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DEFENSE LOGISTICS AGENCY ALEXANDRIA VA. Total Quality Management Plan: Technical and Logistics Services. Defense Technical Information Center, 1989. http://dx.doi.org/10.21236/ada212864.

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