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1

Stewart, John. Services management: Delivering quality services. Wiley, 1989.

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2

A, Buckland John, and Chantico Publishing Co, eds. Total quality management in information services. QED Technical Pub. Group, 1991.

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3

United States. General Services Administration. Office of GSA Information Systems. Quality assurance. General Services Administration, Office of Information Resources Management, Office of GSA Information Systems, 1985.

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4

Zeithaml, Valarie A. A conceptual framework for understanding e-service quality: Implications for future research and managerial practice. Marketing Science Institute, 2000.

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5

United States. Environmental Protection Agency. Office of Air and Radiation, ed. Smart Travel Resource Center: --electronic clearinghouse that highlights programs to improve air quality through transportation choices. U.S. Environmental Protection Agency, Office of Air and Radiation, 1998.

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6

Perry, William E. A standard for auditing computer applications: Auditing information services defects. Auerbach, 1996.

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7

1974-, Wang Lizhe, Chen Jinjun, and Jie Wei, eds. Quantitative quality of service for grid computing: Applications for heterogeneity, large-scale distribution, and dynamic environments. Information Science Reference, 2009.

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8

Guenkova-Luy, Teodora. Multimedia networking: Coordination of multimedia services in next generation mobile networks. VDM Verlag Dr. Müller, 2007.

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9

1951-, Pannekoek Jeroen, and Scholtus Sander 1983-, eds. Handbook of statistical data editing and imputation. Wiley, 2011.

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10

Perry, William E. A standard for auditing computer applications: Auditing client/server systems. Auerbach, 1994.

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11

Perry, William E. A standard for auditing computer applications: Using teams to improve the audit process. Auerbach, 1994.

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12

Perry, William E. A standard for auditing computer applications: Computer-related crime audits and postimplementation reviews. Auerbach Publications, 1993.

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13

Perry, William E. A standard for auditing computer applications: Assessing the systems environment. Auerbach, 1996.

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14

Perry, William E. A standard for auditing computer applications: Auditing systems requirements. Auerbach, 1995.

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15

Perry, William E. A standard for auditing computer applications: Reviewing IS general controls. Auerbach Publications, 1992.

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16

Perry, William E. A standard for auditing computer applications: Auditing client/server systems. Auerbach, 1994.

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17

IFIP TC6 WG6.1 International Workshop on Quality of Service (5th 1997 New York, N.Y.). Building QoS into distributed systems: IFIP TC6 WG6.1 Fifth International Workshop on Quality of Service (IWQOS '97), 21-23 May 1997, New York, USA. Springer, 1997.

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18

Office, General Accounting. Medicare: Internal controls over electronic claims for anesthesia services are inadequate : report to the Acting Administrator, Health Care Financing Administration, Department of Health and Human Services. The Office, 1989.

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19

Office, General Accounting. U.S. Postal Service: New focus on improving service quality and customer satisfaction : report to Congressional requesters. The Office, 1995.

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20

Bruhn, Manfred, and Bernd Stauss, eds. Electronic Services. Gabler Verlag, 2002. http://dx.doi.org/10.1007/978-3-8349-4418-4.

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21

Illinois State Board of Education (1973- ). Division of Funding and Disbursements. Electronic services. Illinois State Board of Education, Division of Funding and Disbursement Services, 2002.

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22

Canada. Treasury Board. Planning and Communications Directorate., ed. Quality services. Planning and Communications Directorate, Treasury Board of Canada, Secretariat, 1995.

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23

Canada. Treasury Board. Planning and Communications Directorate., ed. Quality services. Planning and Communications Directorate, Treasury Board of Canada, Secretariat, 1995.

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24

Canada. Treasury Board of Canada Secretariat. Quality services. Treasury Board, 1996.

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25

Canada. Treasury Board. Planning and Communications Directorate., ed. Quality services. Planning and Communications Directorate, Treasury Board of Canada, Secretariat, 1995.

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26

Canada. Treasury Board. Planning and Communications Directorate., ed. Quality services. Planning and Communications Directorate, Treasury Board of Canada, Secretariat, 1995.

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27

Canada. Treasury Board. Planning and Communications Directorate., ed. Quality services. Planning and Communications Directorate, Treasury Board of Canada, Secretariat, 1995.

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28

Office, General Accounting. System integrity: IRS can reduce processing errors with better controls and information : report to the Commissioner of the Internal Revenue Service. the Office, 1988.

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29

Office, General Accounting. System integrity: Stronger controls needed for Customs'Automated Commercial System : report to the Commissioner of the U.S. Customs Service. GAO, 1987.

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30

Senate, United States Congress. A bill to amend titles XVIII and XIX of the Social Security Act to preserve beneficiary access to care by preventing a reduction in the Medicare physician fee schedule, to improve the quality of care by advancing value based purchasing, electornic health records, and electronic prescribing, and to maintain and improve access to care in rural areas, and for other purposes. U.S. G.P.O., 2008.

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31

Montana. Legislature. Office of the Legislative Auditor. Performance audit report: Air quality program, Department of Health and Environmental Sciences. The Office, 1994.

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32

Board, Canada Treasury. Quality services =: Services de qualité. Treasury Board of Canada = Conseil du trésor du Canada, 1995.

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33

Grönlund, Åke. Managing Electronic Services. Springer London, 2000. http://dx.doi.org/10.1007/978-1-4471-0511-4.

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34

Illinois State Board of Education (1973- ). Division of Funding and Disbursements. Electronic financial services. The Board, 2000.

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35

American Hotel & Motel Association. Educational Institute., ed. Managing quality services. Educational Institute of the American Hotel & Motel Association, 1988.

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36

Brunel Institute of Organisation and Social Studies. Health Services Centre., ed. Quality health services. Health Services Centre, Brunel Institute of Organisation and Social Studies, 1991.

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37

Montana. Legislature. Office of the Legislative Auditor. Performance audit report: Enforcement of the water quality and the public water supply acts. The Office, 1994.

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38

Montana. Legislature. Office of the Legislative Auditor. Performance audit report: Foster care facility licensing and other related issues, Department of Family Services. The Office, 1993.

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39

Committee, South Western Regional Health Authority Regional Hospital Medical Advisory. Providing high quality services. South Western Regional Health Authority, 1991.

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40

College, Regional Staff. Quality services and support. Regional Staff College, 1992.

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41

South Western Regional Health Authority. Regional Hospital Medical Advisory Committee. Providing high quality services. South Western Regional Health Authority, 1992.

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42

Bruhn, Manfred. Quality Management for Services. Springer Berlin Heidelberg, 2023. http://dx.doi.org/10.1007/978-3-662-67032-3.

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43

Wong, W. Eric. Emerging Technologies for Information Systems, Computing, and Management. Springer New York, 2013.

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44

Avedon, Don M. Quality control of electronic images. Association for Information and Image Management International, 1997.

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45

Marsha, Ludwig-Becker, ed. Electronic systems quality management handbook. McGraw-Hill, 1998.

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46

Bridget, Warr, Kelly Des, and Social Care Association, eds. Quality counts: Achieving quality in social care services. Whiting & Birch, 1992.

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47

Sylla, Philipp. Electronic Procurement of Transportation Services. Springer Fachmedien Wiesbaden, 2023. http://dx.doi.org/10.1007/978-3-658-40403-1.

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48

School, JK Business, ed. Library services in electronic environment. JK Business School, 2010.

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49

Ltd, Blenheim Online, ed. X.500 & electronic directory services. Blenheim Onine Publications, 1990.

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50

Fowinkle, Ron, Les Shroyer, Frederick V. Rice, and John A. Buckland. Total Quality Management in Information Services. Wiley, 1993.

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