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Books on the topic 'Quality of tourist services'

Author: Grafiati

Published: 30 May 2022

Last updated: 31 July 2025

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1

Organization, World Tourism, ed. Quality control of tourism products and services. World Tourism Organization, 1988.

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2

World Tourism Organization. General Assembly. and World Tourism Organization Secretary-General, eds. Identification and evaluation of those components of tourism services which have a bearing on tourist satisfaction and which can be regulated, and state measures to ensure adequate quality of tourism services. World Tourism Organization, 1985.

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3

Moliterni, Rocco, and Jacques Martin, eds. Proceedings of the 11th Toulon-Verona International Conference on Quality in Services. Firenze University Press, 2008. http://dx.doi.org/10.36253/978-88-8453-855-0.

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The Toulon-Verona Conference was founded in 1998 by prof. Claudio Baccarani of the University of Verona, Italy, and prof. Michel Weill of the University of Toulon, France. It has been organized each year in a different place in Europe in cooperation with a host university (Toulon 1998, Verona 1999, Derby 2000, Mons 2001, Lisbon 2002, Oviedo 2003, Toulon 2004, Palermo 2005, Paisley 2006, Thessaloniki 2007, Florence, 2008). Originally focusing on higher education institutions, the research themes have over the years been extended to the health sector, local government, tourism, logistics, bankin

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4

Varra, Lucia, ed. Le case per ferie: valori, funzioni e processi per un servizio differenziato e di qualità. Firenze University Press, 2012. http://dx.doi.org/10.36253/978-88-6655-094-5.

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The research aims to analyse the concept of the 'holiday home' in Italy, a phenomenon that is not very well known and not given sufficient visibility in the tourism sector. The objective is to grasp the role and the degree of response that the holiday homes can offer in order to consolidate a genuinely social and sustainable tourism, which is the specific feature of the Associazione di Promozione Sociale Santa Lucia. The holiday homes represent an efficacious response to the emerging motivations for travel and a new sensitivity towards social and sustainable tourism. The growing opportunities

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5

Stiernstrand, Ossian. Servicekvalitet inom evenemagsturism: En studie av två svenska turistattraktioner. European Tourism Research Institute, ETOUR, 1997.

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6

Williams, C., and J. Buswell, eds. Service quality in leisure and tourism. CABI, 2003. http://dx.doi.org/10.1079/9780851995410.0000.

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7

Centre, Larne Tourist Information, and Larne Borough Council, eds. Tourist information services. Larne Tourist Information Centre, 2001.

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8

Jones, E., and C. Haven-Tang, eds. Tourism SMEs, service quality and destination competitiveness. CABI, 2005. http://dx.doi.org/10.1079/9780851990118.0000.

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9

Ellis, Jones Eleri, and Haven Claire, eds. Tourism SMEs, service quality, and destination competitiveness. CABI Pub., 2005.

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10

Buswell, J., C. Williams, and C. Sutton, eds. Service quality in leisure, events, tourism and sport. CABI, 2017. http://dx.doi.org/10.1079/9781780645445.0000.

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11

Canada. Treasury Board. Planning and Communications Directorate., ed. Quality services. Planning and Communications Directorate, Treasury Board of Canada, Secretariat, 1995.

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12

Canada. Treasury Board. Planning and Communications Directorate., ed. Quality services. Planning and Communications Directorate, Treasury Board of Canada, Secretariat, 1995.

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13

Canada. Treasury Board of Canada Secretariat. Quality services. Treasury Board, 1996.

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14

Canada. Treasury Board. Planning and Communications Directorate., ed. Quality services. Planning and Communications Directorate, Treasury Board of Canada, Secretariat, 1995.

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15

Canada. Treasury Board. Planning and Communications Directorate., ed. Quality services. Planning and Communications Directorate, Treasury Board of Canada, Secretariat, 1995.

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16

Canada. Treasury Board. Planning and Communications Directorate., ed. Quality services. Planning and Communications Directorate, Treasury Board of Canada, Secretariat, 1995.

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17

Keane, Michael. Quality and pricing in tourist destinations. UCG Department of Economics, 1995.

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18

Board, Canada Treasury. Quality services =: Services de qualité. Treasury Board of Canada = Conseil du trésor du Canada, 1995.

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19

Stewart, John. Services management: Delivering quality services. Wiley, 1989.

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20

Zieliński, Grzegorz, Małgorzata Szymańska-Brałkowska, and Patrycja Bartsch. Wielowymiarowe aspekty doskonalenia jakości usług turystycznych. Wydawnictwo Politechniki Gdańskiej, 2013.

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21

American Hotel & Motel Association. Educational Institute., ed. Managing quality services. Educational Institute of the American Hotel & Motel Association, 1988.

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22

Brunel Institute of Organisation and Social Studies. Health Services Centre., ed. Quality health services. Health Services Centre, Brunel Institute of Organisation and Social Studies, 1991.

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23

Gorman, Catherine. A strategy for quality for tourist offices in the Midlands-East region. University College Dublin, 1995.

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24

Unit, European Commission Tourism, ed. Towards quality urban tourism: Integrated quality management (IQM) of urban tourist destinations. Enterprise Directorate-General, Tourism Unit, 2000.

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25

Unit, European Commission Tourism, ed. Towards quality rural tourism: Integrated Quality Management (IQM) of rural tourist destinations. Enterprise Directorate-General, Tourism Unit, 1999.

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26

Committee, South Western Regional Health Authority Regional Hospital Medical Advisory. Providing high quality services. South Western Regional Health Authority, 1991.

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27

College, Regional Staff. Quality services and support. Regional Staff College, 1992.

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28

South Western Regional Health Authority. Regional Hospital Medical Advisory Committee. Providing high quality services. South Western Regional Health Authority, 1992.

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29

Bruhn, Manfred. Quality Management for Services. Springer Berlin Heidelberg, 2023. http://dx.doi.org/10.1007/978-3-662-67032-3.

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30

Unit, European Commission Tourism, ed. Towards quality rural tourism: Integrated Quality Management (IQM) of rural tourist destinations ; summary. Enterprise Directorate-General, Tourism Unit, 2000.

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31

European Commission. Enterprise DG. Tourism Unit, ed. Towards quality coastal tourism: Integrated quality management (IQM) of coastal tourist destinations : summary. Enterprise Directorate-General, Tourism Unit, 2000.

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32

Association, Town and Country Homes. Guest accommodation: Quality approved to Irish Tourist Board standards. Town & Country Homes Association, 1996.

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33

Bridget, Warr, Kelly Des, and Social Care Association, eds. Quality counts: Achieving quality in social care services. Whiting & Birch, 1992.

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34

Aubrey, Charles A. Quality management in financial services. Hitchcock, 1985.

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35

Crowcroft, Jon, James Roberts, and Mikhail I. Smirnov, eds. Quality of Future Internet Services. Springer Berlin Heidelberg, 2000. http://dx.doi.org/10.1007/3-540-39939-9.

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36

Smirnov, Mikhail I., Jon Crowcroft, James Roberts, and Fernando Boavida, eds. Quality of Future Internet Services. Springer Berlin Heidelberg, 2001. http://dx.doi.org/10.1007/3-540-45412-8.

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37

Smirnov, Michael, ed. Quality of Future Internet Services. Springer Berlin Heidelberg, 2003. http://dx.doi.org/10.1007/b13823.

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38

Fennell, Steven. The quality of solicitors' services. Cass, 1992.

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39

Saunders, Barbara. Quality management for health services. CHA Press, 1994.

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40

Pakhomova, Ol'ga. Standardization and quality control of tourist services. Infra-M Academic Publishing House, 2015. http://dx.doi.org/10.12737/7694.

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41

A Manual for Evaluating the Quality Performance of Tourist Destinations and Services. Office for Official Publications of the Europ, 2005.

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42

Service Quality in Leisure and Tourism. CABI, 2003.

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43

Krauz, Andrea. Service Quality in Leisure and Tourism. Scitus Academics LLC, 2017.

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44

Competitive Advantages of Service Quality in Hospitality, Tourism, and Leisure Services. Arcler Education Inc, 2024.

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45

Alaedini, Pooya, and Liping A. Cai. Quality Services and Experiences in Hospitality and Tourism. Emerald Publishing Limited, 2018.

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46

Cai, Liping A., and Pooya Alaedini, eds. Quality Services and Experiences in Hospitality and Tourism. Emerald Publishing Limited, 2018. http://dx.doi.org/10.1108/s2042-144320189.

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47

Alaedini, Pooya, and Liping A. Cai. Quality Services and Experiences in Hospitality and Tourism. Emerald Publishing Limited, 2018.

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48

Alaedini, Pooya, and Liping A. Cai. Quality Services and Experiences in Hospitality and Tourism. Emerald Publishing Limited, 2018.

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49

Nihalani, Meeta. Eco-Tourism Service Quality and Ethical Practices: A Case Study of Tourist Satisfaction on the Desert Triangle of Rajastahn. GRIN Verlag GmbH, 2013.

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50

Li, Tien-Sheng. The practical study of service quality in five-star international tourist hotels in Taipei. 1997.

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