Relevant bibliographies by topics / Quality of tourist services / Dissertations / Theses
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Dissertations / Theses on the topic 'Quality of tourist services'

Author: Grafiati
Published: 30 May 2022
Last updated: 31 July 2025

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1

Al-Rachkidi, Nour Hanna. "Le rôle potentiel des aéroports dans la promotion des pays comme destination touristique : Le cas de l’aéroport international de Beyrouth." Thesis, Rennes 1, 2016. http://www.theses.fr/2016REN1G014/document.

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Nous tentons dans ce travail d’étudier le rôle de l'Aéroport International de Beyrouth (BIA) dans la promotion du Liban comme destination touristique. De même, nous cherchons à identifier les facteurs qui affectent la satisfaction des touristes à l'aéroport autant pendant leur arrivée que pendant leur départ. En outre, nous accordons une importance particulière à l'étude et l'identification de la relation entre le rôle de l'aéroport d’une part et l'image de la destination d’une autre part. Nous identifions ainsi les facteurs qui peuvent influencer la décision du touriste, de visiter une telle
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Olivier, E. S., and A. J. Strydom. "Strategies to improve tourism service quality : a case study of the Sol Plaatje Municipal Area." Journal for New Generation Sciences, Vol 9, Issue 1: Central University of Technology, Free State, Bloemfontein, 2011. http://hdl.handle.net/11462/581.

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Published Article<br>Globally, tourism is increasingly referred to as the world's biggest industry. As tourism increases, so does consumer demand for quality. Superior customer service may be viewed as one of the most effective strategies for tourism destinations to create and maintain a sustainable competitive advantage. The primary goals of this article are to:•Describe the current satisfaction levels of international and domestic tourists to the Sol Plaatje Municipal Area in terms of service quality; •Describe the perceptions and experiences of role-players in the local tourism industry re
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Frochot, Isabelle Veronique. "The influence of the benefits sought by visitors on the evaluation of the service quality provided in historic houses." Thesis, Manchester Metropolitan University, 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.264453.

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4

He, Xiaomin. "Measuring the perceived service quality of group package tours in China : a conceptual model and empirical evidence." HKBU Institutional Repository, 2004. http://repository.hkbu.edu.hk/etd_ra/608.

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5

Al-Maaitah, Hadeel Mahmoud Khaleel. "An investigation of the acquisition and experience of medical tourism : the case of Jordan." Thesis, University of Exeter, 2016. http://hdl.handle.net/10871/26194.

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The purpose of this study is to investigate medical tourism in Jordan through the international patients‘ perspective. The aim is to contribute to a better understanding of international patients‘ consumption behaviour to seek medical treatment, and while at the destination. And also to better understand the medical tourists‘ perceptions of quality of healthcare services. This research was designed to facilitate the identification of the characteristics of medical tourists, their visit, their sources of information and the main pull/push factors influencing their decision to travel. Moreover,
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Neal, Janet Davis. "The Effects of Different Aspects of Tourism Services on Travelers' Quality of Life: Model Validation, Refinement, and Extension." Diss., Virginia Tech, 2000. http://hdl.handle.net/10919/26813.

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Numerous satisfaction studies have been conducted in both tourism and marketing which have examined various aspects of travelers and/or consumers. Quality of life satisfaction studies look beyond the types of satisfaction experiences that endure for only a short time to those that "spill over" into individuals' life domains thus enhancing their overall life satisfaction. Many research studies in the discipline of marketing have revealed that the overall quality of life of consumers may be affected by the marketing efforts of organizations for all of the marketing mix elements. Although it
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Kliauza, Povilas. "Druskininkų turizmo paslaugų kokybės vertinimas." Bachelor's thesis, Lithuanian Academic Libraries Network (LABT), 2013. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2013~D_20130906_113454-64692.

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Darbo objektas: turizmo paslaugų kokybė. Darbo tikslas - įvertinti Druskininkuose teikiamų turizmo paslaugų kokybę, remiantis vartotojų nuomone. Darbo uždaviniai: 1. Apibrėžti paslaugų sampratą ir savybes; 2. Pateikti turizmo paslaugų klasifikaciją; 3. Išanalizuoti paslaugų kokybės esmę ir vertinimo modelius; 4. Nustatyti Druskininkų turizmo paslaugų kokybę ir pateikti išvadas. Pagrindiniai rezultatai, išvados ir pasiūlymai. Turizmo paslauga, kaip ir bet kuri kita paslauga pasižymi šiomis savybėmis kaip heterogeniškumas, neapčiuopiamumas, neatsiejamumas, trumpalaikiškumas. Turizmo paslaugos y
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Swart, Magdalena Petronella. "A business tourist service quality scorecard for predicting tourist retention." Thesis, 2013. http://hdl.handle.net/10210/8521.

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D.Comm. (Leadership in Performance and Change)<br>The National Department of Tourism (NDT), in the National Tourism Sector Strategy (NTSS), highlighted the need for research on tourist service satisfaction. According to the Global Competitiveness Programme (GCP), most of the dissatisfied tourists are business travelers. There are gaps in the literature with reference to the operationalisation of, and relationship between, service quality scores and retention scores in the business tourism industry. The contextualisation and conceptualisation of the proposed SQSC will be supported by a discussi
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Hsu, Yao-Hsuam, and 徐耀炫. "Quality Tourist Hotels Catering Services, Research The Relationship Between Customer Satisfaction and Loyalty -Take an Example Taoyuan City Tourist Hotel." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/a8r5z2.

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10

TAN, ANA CRISTY FAJANILAN, and 安尼克莉絲汀. "Tourist factory Word-of-Mouth：A Service quality Perspective." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/26967228541000889681.

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碩士<br>稻江科技暨管理學院<br>IMBA國際商務碩士學位學程<br>104<br>Word-of-Mouth (WOM) is important in making a tourism decision. With the need of traditional factory transferring to the factory tours, the research of evaluation model for factory tour have not yet develop. Therefore, this paper focuses to development of the evaluation model. The Methodology of this study uses analytic hierarchy process (AHP) to analyze five main criteria and sixteen guidelines. According to the result, it shows that “tangibility WOM” is the most important dimension, the followings are “Reliability WOM”, “Empathy WOM”, “Assurance WO
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TSENG, YI-CHU, and 曾怡菊. "Tourists’ Recreational Experiences on Service Quality and Recreation Satisfaction toward Tourist Service Centers in Penghu." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/4v6kcx.

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碩士<br>國立澎湖科技大學<br>觀光休閒系碩士班<br>107<br>Penghu takes tourism as its main source of income. It is the peak season for sightseeing in Penghu from April to June. The visitor center is a must for tourists. It is also one of the ways for visitors to get to know Penghu as soon as possible. After the visitor’s experience in Penghu area, the service quality and leisure satisfaction of the visitor center will also affect the impression of tourists on Penghu tourism. Therefore, this study will explore the service quality and recreation satisfaction of tourists after the experience of visitors in the Penghu
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Tran, Nguyen Thi My, and 阮氏美珍. "The Relationships among Tourist Satisfaction, Tourism Service Quality and Tourists Loyalty－A Case of Five Stars Hotel in Vietnam." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/rn6k8y.

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碩士<br>大葉大學<br>企業管理學系碩士班<br>103<br>This paper aims to examine the relationship between tourism service quality, tourism loyalty and tourism satisfaction expectations in hotel industry. In this paper, the service quality standard model has been used for evaluation of service quality, Parasuraman, Zeithaml, & Berry (1985, 1988). Fornell et al. (1996) and Oh (2000) models with revision was used for evaluating the loyalty, and the instrument presented by Cauana, Money, and Berthon (2000) was used for evaluation of customer satisfaction. The focus of this research is five stars hotels in Vietnam, an
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Naidoo, Krishna Murthi. "Tourist service quality management in the ecotourism accomodation sector of KwaZulu-Natal." Thesis, 2012. http://hdl.handle.net/10321/768.

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Submitted in fulfilment of the requirements of the Degree: Doctor of Technology: Quality, Durban University of Technology, 2012.<br>There is extensive focus on the practical performance of ecotourism in respect of environmentally invasive activities and the satisfaction of ecotourists in South Africa. Therefore, the purpose of the study was to evaluate the impact of quality management practices on service quality in the accommodation sector serving ecotourism destinations in KwaZulu-Natal. The study was conducted at 58 hotels within a 50 kilometre proximity to ecotourism development regions
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14

Lo, Chun-chih, and 羅俊智. "Customer satisfaction analysis of service quality in tourist industry." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/49750463703768082897.

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碩士<br>國立高雄第一科技大學<br>運籌管理系企業管理碩士班<br>102<br>Abstract Outbound tourism travel of passengers, continued growth in 2013 reached 11,050,000 passengers 2,908 records of trips abroad, the government is also actively promoting tourism to Taiwan tourism, coupled with the implementation of national income and weekends, and promote the development of tourism and leisure industry. This study aimed to investigate whether tourism service quality affects customer satisfaction for the object. This study used questionnaires to analyze research PZB service quality model based on a questionnaire designed to
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Chen, Wen-Hui, and 陳玟惠. "The Taitung Museum Service Quality and Tourist Satisfaction Research." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/71071440308706312060.

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碩士<br>國立臺東大學<br>教育學系(所)<br>100<br>Taiwan East Art Museum was the first county-established Museum of Fine Arts in Taiwan, which promotes the local art of diverse ethnic groups in Taitung, including their dialogues and developments. In order to make sure meeting the demand of both cultural and leisure needed, and established a good interaction between people, the management strategies must be tourist-oriented, which meant to meet the needs of tourists, provided quality services for tourist satisfaction, created a competitive core value, and in the end reached the Museum of Art "The sustainable a
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Wang, Ying-Chien, and 王穎乾. "Two Dimension Service Quality Optimization: A Study of Tourism Cloud Services." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/uf57qu.

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碩士<br>中華大學<br>科技管理學系碩士班<br>103<br>Currently, tourism industry is one of the six upgrading industries in Taiwan. In order to enhance the quality, competitiveness and benefit of Taiwan tourism industry through the integration of science and technology, the government and industry start to integrate clouding technology and tourism cloud services progressively. Furthermore, the combination of both deficiency identification of service quality and service quality improvement are now the mainstream to maintain customer loyalty and strengthen the corporate value and its market competitiveness. Therefo
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Tai, Neng-Chen, and 戴能振. "Empirical Study of Tourist Policing Service Quality in Penghu County." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/aaxjx7.

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碩士<br>國立中山大學<br>公共事務管理研究所<br>95<br>Summary: This research is based on service quality extension model , provided by Parasuraman, Zeithaml and Berry( 1985, 1988, 1991), to investigate the expectation and cognition on the practice of tourist policing service quality in Penghu county among the tourists, with different backgrounds, police supervisors and police officers here. In addition, to analyze their different views of expectation and cognition upon the launched local policing -service measure , and to investigate the tourists’ satisfaction for these services as well as the differences o
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Білянська, В. В. "Удосконалення якості послуг туристичного підприємства (на прикладі турагенції «TOURS&TIСKETS»)". Thesis, 2020. http://dspace.oneu.edu.ua/jspui/handle/123456789/11642.

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У роботі досліджено теоретичні основи якості послуг у туристичній сфері. Досліджено оцінку якості у туристичних підприємствах, вивчено специфіку формування системи управління якості послуг у сфері туризму. Охарактеризовано діяльність турагенції «TOURS&TICKETS», проаналізовані фінансово-економічні показники діяльності турагенції «TOURS&TICKETS», оцінено якість послуг та конкурентних позицій турагенції «TOURS&TICKETS». Розроблено загалні рекомендації щодо удосконалення якості послуг у підприємстві, стратегію підвищення якості послуг у турагенції та мотиваційні заходи персоналу для покращення я
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Huyen, Nguyen Thi Thanh, and 阮氏清玄. "Investigating the Effects of Celebrity Endorser, Tourist Motivation, and Service Quality to Tourist Satisfaction and Revisit Intention." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/6cmuue.

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碩士<br>義守大學<br>企業管理學系<br>106<br>Taiwan and Vietnam signed a memorandum of cooperation in tourism in 2012, the number of tourists visiting Vietnam in Taiwan has grown year by year, becoming the most promising emerging market in Southeast Asia. The number of exchange visits between the two sides has been initiated under the simplification measures for high-quality tourists visiting Taiwan. In recent years, more and more Vietnamese have come to Taiwan for sightseeing. Therefore, the Taiwanese government has actively opened up the tourist market in Vietnam and implemented a number of visa relaxatio
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LIN, YANG YA, and 楊亞霖. "The Study on Mainland Tourist Satisfaction with Taiwan Tours and Service Quality of Tour Guides." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/42578521361024729797.

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碩士<br>醒吾科技大學<br>觀光休閒系所<br>102<br>ABSTRACT This study aims at understanding the degree of satisfaction among mainland tourists during their trip to Taiwan, and their tour guide’s service quality. This is to see how the background of tourists affects their degree of satisfaction and the guide’s service quality, and further analyze how the background of the guides affects such degree of satisfaction. This study uses a survey to research the tour guide’s service quality and the degree of mainland tourist satisfaction with Taiwan tours, asking questions that cover three areas, including the attitud
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Shieh, Her-Juan, and 謝和娟. "The Assessment of Service Quality for Tourist Seafood Market：A QFD Approach." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/14639886414891849184.

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碩士<br>國立海洋大學<br>應用經濟研究所<br>91<br>With rapid development of economics and industry in Taiwan in recent years, the Taiwan people’s living standards have been drastically upgraded. Therefore, the people’s demand for leisure activities rises greatly than ever. In addition to the implementation of two days off weekly, people have more leisure time and higher consumption level. However, Taiwan is a populous tiny island and there are not enough leisure areas and facilities for the greater and greater leisure demand. That’s why now is the great time to develop recreational fisheries in Taiwan. Tourist
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Lai, Chen Chih, and 賴貞治. "Study of Service Quality of Five-Star Tourist Hotels in Taipei." Thesis, 1993. http://ndltd.ncl.edu.tw/handle/08093343936058408408.

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Cheng, Yu Hui, and 鄭玉惠. "The Study on Service Quality of International Tourist Hotel in Taiwan." Thesis, 1993. http://ndltd.ncl.edu.tw/handle/10079573052171890537.

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Chien, Ching-Yuan, and 簡清源. "Exploring the Relationships Among Motivation, Service Quality,Satisfaction and Tourist Loyalty." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/04638087612456119295.

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碩士<br>萬能科技大學<br>經營管理研究所在職專班<br>104<br>With the people's living standards improve, the demand for recreational aspect of increasing attention, coupled with the Government to implement two-day weekend, recreational parks have mushroomed established, the merits of the quality of service has become a key business success, so understanding consumer leisure activities the research, has become an important topic. This study focused on leisure activities in the motivation, quality of service, recreation satisfaction and loyalty of visitors, in order to understand the factors that continue to affect re
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Su, Fen-Wei, and 蘇分薇. "Use KANO Model Quality of Service in the International Tourist Hotel." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/49270934361487745246.

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碩士<br>亞洲大學<br>國際企業學系<br>104<br>For general consumers, the pursuit of high-quality services, is the most important trends in consumer demand for the hotel industry, probably because employees and customers in service quality expectations and actual service performance, since its degree of importance the satisfaction of cognitive inconsistencies arising from the gap in quality of service, causing customers dissatisfied with the quality of service so that the loss of customers. The main purpose of this study to international tourist hotel service quality characteristics are discussed, by way of a
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Yang, Hsiao-hua, and 楊曉樺. "A Study of Tourist Satisfaction on Service Quality of Penghu Aquarium." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/62347306512992720659.

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碩士<br>國立澎湖科技大學<br>服務業經營管理研究所<br>96<br>The Penghu Aquarium, was established in1998, has combined the diverse functions of technical/research, social/ education and tourism/recreation. However, the tourist population of Penghu Aquarium has decreased gradually. In 2005, the operation management of Penghu Aquarium was transferred to Nan Ren Hu Group under the government's policy of Rehabilitate Operate Transfer (ROT).The purpose of this study is to investigate the expected -perceived service gap of Penghu Aquarium, as well as visitor satisfaction and revisiting intention. The PZB mode, SERVQUAL Sc
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Pai, Yu-Hao, and 白祐豪. "Antecedents of the Service Quality Provided by the International Tourist Hotel." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/u4yd2x.

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碩士<br>亞洲大學<br>創新與創業管理碩士學位學程<br>107<br>The hotel not only provides accommodation services to customers, but also provides a special dining environment and carefully planned experience activities to leave customers with good memories. The hotel creates a unique service scene and atmosphere for the customer to enhance the service quality. This study explores the determinants of hotel service quality and investigates customer evaluations of service quality through interviews and secondary data. The findings show that tangibility, authenticity, care, reliability and responsiveness are key factors i
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Chen, Ming-Tung, and 陳銘桐. "The Research of Heping Island Park Service Quality and Tourist Satisfaction." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/cwukdt.

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碩士<br>台北海洋科技大學<br>海洋休閒觀光系碩士班<br>107<br>Heping Island Park uses the least artificial facilities to reduce the damage to nature and build this beautiful natural treasure with the support of natural ecology. It is a natural classroom for the North Taiwan Range Rover and nature teaching. Peace Island Park has been renovated since 2012. After reopening in August 2018, it has been well received. There are also large castles in the park. There are restaurants and cafes for dining, and there are facilities such as large sand pools and slides. The saltwater pool has also been refurbished.This study tak
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HUANG, YI-SHENG, and 黃億勝. "An Exploration of Service Quality of Inbound Tourist Groups: A Case of Tour Guide of Muslim Tourists." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/8uww8v.

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碩士<br>健行科技大學<br>國際企業經營系碩士在職專班<br>105<br>Abstract The purpose of this study is to explore whether the information provided by the tour guides in the inbound tourist groups meet the actual requirements of the Muslim travel market and how to improve it if not. The survey is regarding the travel market of Muslim that the tourism industry has been urged to actively pursue by the new government. In this study, a qualitative study was conducted. The interview was conducted by interviews with tour guides; six tour guides who had actually gave tours to the Muslim groups. Through in-depth interviews, th
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Tai, Huei-Ling, and 戴惠玲. "A Study on Service Quality, Tourist Satisfaction, and Tourist Loyalty of the Tienwei Highway Flower Garden, Changhua, Taiwan." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/44386848732568032398.

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Cuong, Nguyen Viet, and Nguyen Viet Cuong. "The Study on Relationship among Service Quality, Tourist Satisfaction and Destination Revisit Intention of Tourists in Hanoi, Vietnam." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/vgaqtn.

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碩士<br>義守大學<br>管理碩博士班<br>107<br>The purpose of this research is to survey and analysis the relationship among service quality, tourist satisfaction and destination revisit intention of tourists in Hanoi Capital, Vietnam. Hanoi is the one of the famous tourism destinations in Vietnam, a land of thousands of years of culture. Primary data was collected through surveys with 209 questionnaires that equally distributed to domestic and international tourist. The data information of questionnaire is processed on SPSS 20.0 software to analysis data of mainly factor such as education, personal informat
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Lan, Nguyen Thanh, and 阮清蘭. "Measuring Perceived Service Quality to EnhanceInternational Tourist Satisfaction Level on PhuQuoc Island." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/e72z7v.

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碩士<br>國立高雄應用科技大學<br>資通產品研發與生產碩士外國學生專班<br>101<br>As the largest island of Vietnam, Phu Quoc emanates itself of a rich natural nature, historical values that draw attention of many tourists, especially foreign tourists. There are great potentials for tourism development, but the island is not able to attract enormous tourists as expected because of monotonic tourism services and products. Therefore, the study was conducted to find out the relationship between the international tourists’ expectations and their perceptions to investigate their satisfaction level with the current tourism service qu
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Hai, Dao Ngoc, and Dao Ngoc Hai. "A study of Service quality and Intention to Visit for Hanoi tourist." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/ads3v8.

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碩士<br>義守大學<br>企業管理學系<br>103<br>Vietnam is becoming one of the famous tourist destinations in the Asia-Pacific region, and tourism industry has made great strides in recent years. Considering potential destination, Hanoi is one of the options for both domestic and international tourists. The purpose of this study is to examine the relationship between service quality and tourist intention behavior. Results showed that service quality was the predictor variables for tourists’ intention behavior. The result from T-test and ANOVA show that there are no difference in respondents’ demographics and i
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Hsu, Po-Chieh, and 許博傑. "The study on the key factors regarding service quality of tourist hotels." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/71812236983897900749.

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碩士<br>輔仁大學<br>管理學研究所<br>96<br>Recently, as the progress of living standard and the transformation of life style, promoting the service industry develop exceedingly, and become important cause of the economical development. Tourism and service-relevance industry make outstanding contributions to foreign exchange earnings, among those, tourist hotel industry provide accommodations, restaurant, consumption, social activity, conference, entertainments is the most critical and chief industry. Because of the quality of transmission and supply of service will absolutely affect the success chance of t
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Chen, Yi-Jiun, and 陳怡君. "The Study on Female Consumer Satisfaction on Service Quality at Tourist Hotels." Thesis, 1995. http://ndltd.ncl.edu.tw/handle/59064827318519402259.

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Shan, Chen Jie, and 陳杰杉. "A Case Study of Service Quality in Taiwan and Japan Tourist Hotel." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/19658454886059391706.

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碩士<br>實踐大學<br>企業管理學系碩士班<br>102<br>Over the past decade, whether abroad or visitors to Taiwan, there is a rising trend, tourist hotels in tourist arrivals increased, the Japanese still can play some of them the quality of service, not because of the number and the service too much too casually, of course, except in 2009, since 2009, when the financial crisis occurred in crisis, a sharp decline in tourist arrivals, tourist hotel in 2009 so customers do not have much, but whether Taiwan or Japan are stick to their position as come and stay in customer service, but over the past decade, most of th
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"Service quality of Hong Kong tourism industry towards Mainland visitors." 2002. http://library.cuhk.edu.hk/record=b5890956.

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[vddisc. 1] 大屿山一日遊(1) -- [vddisc. 2] 大屿山一日遊(2) -- [vddisc. 3] 海洋公園一日遊(1) -- [vddisc. 4] 海洋公園一日遊(2)<br>[vddisc. 1] Dayushan yi ri you (1) -- [vddisc. 2] Dayushan yi ri you (2) -- [vddisc. 3] Hai yang gong yuan yi ri you (1) -- [vddisc. 4] Hai yang gong yuan yi ri you (2)<br>by Cheng Sheung Yan, Amy, Chiu Mei Wah, Annie.<br>Thesis (M.B.A.)--Chinese University of Hong Kong, 2002.<br>Includes bibliographical references (leaves 65-68).<br>Accompanying discs in VCD format.<br>ABSTRACT --- p.ii<br>TABLE OF CONTENTS --- p.iii<br>ACKNOWLEDGMENTS --- p.v<br>Chapter<br>Chapter I. --- BACKGROUND --- p
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Ming-NaCheng and 鄭明娜. "The Relationships among Service Quality, Perceived Value, Relationship Quality and Customers’ Behavioral Intentions for Tourist Amusement Enterprises." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/88905660012232729263.

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碩士<br>國立成功大學<br>高階管理碩士在職專班(EMBA)<br>104<br>The aim of this study is to examine the relationships among service quality, relationship quality, perceived value and customers’ behavioral intentions. In this study, the convenience sampling was applied. 252 questionnaires were distributed and 246 of them were valid. The results of this study are as following: (1) The service quality has significant positive effect on relationship quality; (2) The service quality has significant positive effect on customers’ behavioral intentions; (3) The perceived value has significant positive effect on relations
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Huang, Yao-hui, and 黃耀惠. "The Hotel Service Quality and Customer Loyalty of Japanese Tourists - A Case Study of International Tourist Hotel in Kaohsiung." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/64220264444554615926.

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碩士<br>國立高雄第一科技大學<br>應用日語研究所<br>101<br>In Taiwan, Japanese tourists are the most stable and mainly foreign tourists. The tourism income from Japanese plays a very important role in Taiwan. Hotel business is very important in tourism industry. Hotels tend to diversify development nowadays. They are not only satisfying tourists on basic life requirements, but also tourists’ most needs. They aim to increase consumers’ satisfaction and build up consumers’ loyalty. Therefore, in this study we will investigate the relationship between service quality and consumers’ loyalty for Japanese tourists.
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hao, Lai Zheng, and 賴正浩. "The research of International tourist hotel brand image, service quality and customer satisfaction." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/55740828265983843697.

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碩士<br>環球科技大學<br>中小企業經營策略管理研究所<br>99<br>This study aimed to explore the international tourist hotel brand image, service quality and customer satisfaction. International tourist hotels in Taiwan's tourism industry into the current competitive situation, both in the establishment and maintenance of brand image, service quality improvement and other areas, must have admirable performance in the long run to retain consumers and develop new customers, in particular, people are expected in the future when consumer choice is bound to pay more attention to brand image, and even automatically each segm
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Su, Jhan-ping, and 蘇展平. "A study of service quality, tourist satisfaction and behavior intention in Fort Anping." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/68994383006116533813.

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碩士<br>南華大學<br>出版與文化事業管理研究所<br>96<br>Fort Zeelandia was a fortress built over ten years from 1624–1634 by the Dutch Verenigde Oostindische Compagnie, in the town of Anping (Tainan) of Taiwan, during their 38-year rule over the western part of it. Although the site has been previously named Orange City , Anping City , and Tayoan City, the current name of the site in Chinese is Fort Anping. 　　 　　The research focuses on the relationship among service quality, tourists'' satisfaction and behavior intention. Structural equation modeling is used to discuss the logical relationship between these three
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Hsu, Pei Chuan, and 徐培娟. "A Research Study of the quality of website service of Taiwan Tourist Hotels." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/99136818306760125717.

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碩士<br>國立高雄應用科技大學<br>觀光與餐旅管理系<br>98<br>The research conducted for this dissertation focused on answering the key research question: "What is the key website design consideration for tourist hotels and how do tourist hotels utilize their websites for marketing?" The methodological approach used to answer the research question was quantitative in nature, and examined the presence, and or absence, of website design features. In the study, a modified set of evaluation criteria were used to evaluate the quality of hotel Websites in Taiwan. Five categories of evaluation criteria for tourist hotels we
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Liao, Li-Chun, and 廖麗君. "A Qualitative Study of Tourist Misbehavior Influencing Tour Service Quality in Group Travel." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/65692134670403408541.

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碩士<br>銘傳大學<br>觀光事業學系碩士在職專班<br>102<br>The tour is a recreational activity of the modern living. Travel should make people happy and relax while jay-customer’s misbehavior will influence the tour quality. This study aims to identify the misbehavior of each traveling process in order to minimize them to improve the tour quality. Therefore, this paper used qualitative research by conducting semi-structured interview of 12 tour guide with 18 working experience and 6 travelers with joining group tour experience as the sample. The data obtained from the interviews were then analyzed and identified
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Chih-lun, Hsieh, and 謝智倫. "The relationships among the job standardization service behavior and service quality of the tourist hotels." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/h9ymu8.

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碩士<br>世新大學<br>觀光學研究所(含碩專班)<br>96<br>For the sake of service’s characteristic of international tourist hotel, the employee become a critical key point to effect the successful management. However, nowadays’ research did not clarify the relationship among the standardizing work and service behavior and service quality. The purpose of this study wanted to explore above relationships. At first, we did understand the relations between the standardizing work and service behavior by the review of concerning literature, and interview the hotel’s directors. Meanwhile, the author also did explore the ro
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Lin, Yi-Chun, and 林怡君. "The Relationship among Human Resource Management Practices, Service Behavior and Service Quality of The Tourist Hotels." Thesis, 2001. http://ndltd.ncl.edu.tw/handle/15240174345033612936.

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碩士<br>中國文化大學<br>觀光事業研究所<br>89<br>The purpose of this study is to empirically explore the relationship among human resource management practices, service behavior and service quality in the tourist hotels. The research problem of this study is found in the existing literature. Increasingly, tour-ist hotels in Taiwan are focusing their attention on improving customer service quality. In doing so, they are recognizing that eliciting more kindly service behavior from con-tact-customer employees is critical. In general thinking, a firm’s human resource man-agement (HRM) practices can create an envi
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Cheng, Ming-Yu, and 鄭敏玉. "The Study on Service Quality and Operation Efficiency for International Tourist Hotels in Taipei." Thesis, 2000. http://ndltd.ncl.edu.tw/handle/51299802378751151233.

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碩士<br>銘傳大學<br>管理科學研究所<br>88<br>Under the trend of the implementation of two-day weekends and the concerns of leisure activities, the market of domestic travel grows rapidly. In facing the change of the environment while new enterprises participate in competition, the topic of how to assess the service quality and performance of hotels is more and more important. There have been many published literature studied on service quality or operation efficiency of hotels, however noon of study put them together. This study uses Data Envelopment analysis approach to evaluate the performance
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班若瑋. "The Study on Service Quality and Customer Satisfaction of International Tourist Hotel in Taiwan." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/11806000421026654873.

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Huang, Jian-Yan, and 黃建嚴. "A Study on Service Quality, Tourist Satisfaction and Behavior Intension in Leisure Farming Park." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/40054807404735009365.

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碩士<br>中興大學<br>生物產業推廣暨經營學系所<br>95<br>The main purpose of this research relating to leisure farming park is for realizing the relationship among quality of service、tourists’ satisfaction and tourists’ behavioral intention. Structural Equation Modeling is used to discuss the logical relationship between these three factors. According to the research, it is found out that both service quality and satisfaction make a significant positive relationship with tourists’ behavioral intention. Furthermore, the service quality has a greater direct impact on tourists’ behavioral intention than satisfactions
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PrasenjitPanja and 潘聖吉. "Destination Image, Service Quality, Satisfaction and Behavioral Intention: A Study of Tourist Environmental Awareness." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/92023605591441361831.

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Chen, Ying-ru, and 陳盈儒. "THE RELATIONSHIPS AMONG TOURIST MOTIVE, EXPERIENCE MARKETING, EXPERIENCE VALUE, SERVICE QUALITY AND RECREATIONAL EFFECT ASSOCIATED WITH THE UTILIZATION OF THE TAIWAN TOURIST SHUTTLE BUS SERVICE." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/28348731561806770725.

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碩士<br>南華大學<br>旅遊管理學系旅遊管理碩士班<br>101<br>The recreational tourism has become one part of the civilians’ lives. The crowds swarming scenic spots at holidays usually bring booming business opportunities of tourism but serious pollution. Against this background, the “Taiwan Tourist Shuttle Bus” service was activated to substantially boost development of tourism and effectively promote and practice low-carbon travel. In this study, we investigated the civilians’ perceptions of the “Taiwan Tourist Shuttle Bus” and intentions of choosing “Taiwan Tourist Shuttle Bus” and further their subsequent tourist
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