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Journal articles on the topic 'Quality of tourist services'

Author: Grafiati

Published: 30 May 2022

Last updated: 31 July 2025

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1

Syahril, Wahyu Ramadhan, Roedjinandari Nanny, and Natsir Mokh. "The Influence of Quality of Tourism Services and Products on Loyalty through Tourist Satisfaction at Selomangleng Cave Tourism, Kediri City." Journal of Economics, Finance And Management Studies 07, no. 05 (2024): 3027–34. https://doi.org/10.5281/zenodo.11408312.

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This research is entitled The Influence of Service Quality and Tourism Products on Loyalty through Tourist Satisfaction in the Selomangleng Cave Tourism, Kediri City, which aims to describe the influence of service quality, tourism products, tourist satisfaction and tourist loyalty in the Selomangleng Cave Tourism, Kediri City, analyzing the quality of services and tourism products. on tourist satisfaction, analyzing the quality of tourism services and products on tourist loyalty, analyzing tourist satisfaction on loyalty, and analyzing the influence of the quality of tourism services and prod

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Putra, Dewa Putu Kiskenda Erwanda Putra, and AA Suryawan Wiranatha. "The Role of Perceived Risk and Satisfaction as Mediators Between Service Quality and Tourist Loyalty in SPA Tourism in Ubud." Jurnal Kepariwisataan Indonesia: Jurnal Penelitian dan Pengembangan Kepariwisataan Indonesia 19, no. 1 (2025): 81–94. https://doi.org/10.47608/jki.v19i12025.81-94.

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The spa tourism industry in Ubud has grown rapidly, with 96 spas operating in both Day Spa and Hotel or Resort Spa categories. The Spa industry as a tourist attraction in Ubud is expected to provide satisfactory quality of services and make tourists as their loyal customers. This study investigates the mediating roles of tourist satisfaction and perceived risk in the relationship between service quality and tourist loyalty. The aim of this research is to ensure that the marketing of Spa tourism as a developed industry in Ubud is always able to provide quality services that satisfy the tourists

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Šálková, Daniela, Sergey Yekimov, Renáta Křečková, et al. "Improving the quality of tourist services." E3S Web of Conferences 538 (2024): 05003. http://dx.doi.org/10.1051/e3sconf/202453805003.

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For the tourism industry, the quality of tourist services is important. Hotels, motels, tour bureaus, travel agencies may have approximately the same material base, but the greatest success is achieved by those who provide better services in accordance with customer requests. The level of quality of tourist services is correlated with a variety of objective and subjective factors. A travel company must have its own quality standards for the provision of travel services that would meet the requirements of potential consumers and industry standards. The consistently high quality of tourist servi

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Manihuruk, Eka Female Patrecia, and Maria Lupita Sari. "Tourist Perceptions In The Quality Of Sustainable Tourism Services In Lombok." Journal of Rural Tourism 2, no. 2 (2024): 55–61. https://doi.org/10.70310/5g08jq45.

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This study aims to measure tourists' perceptions of the quality of sustainable tourism services in Lombok. Through sources involving domestic and foreign tourists, this study analyzes the dimensions of service quality that have the most influence on tourist satisfaction. The results of the study indicate that tourists highly value aspects of environmental sustainability, local wisdom, and the quality of facilities. In addition, this study explains how tourists' perceptions relate to sustainable tourism in Lombok and those perceptions of the quality of sustainable tourism services in Lombok.

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Stepheno, Ancy, and Raghul P. "A Study on Tourism and Level of Satisfaction of Tourists." Shanlax International Journal of Management 11, S1-Mar (2024): 197–208. http://dx.doi.org/10.34293/management.v11is1-mar.8107.

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The project titled ‘A study on tourism services and level of satisfaction of tourists,’ is carried out with the main objective to analyse the tourists perception in terms of satisfaction on the existing tourism facilities and services. The study focuses on tourist satisfaction relating to quality of various tourist services such as food, transport, accommodation, etc. Poor and inadequate infrastructure facilities and management, non availability of basic facilities in tourist place, lack of domestic and international airport, inadequate transport system, lack of requisite hotel accommodation e

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Sari, Ni Putu Ratna, Anak Agung Putri Sri, Anak Agung Gde Raka Dalem, and Anak Agung Gede Oka Ananta Prawira. "Tourist Perceptions on Destination Attributes and Service Quality of Tourism Accommodation in the Ubud Tourism Area." European Modern Studies Journal 8, no. 1 (2024): 14–19. http://dx.doi.org/10.59573/emsj.8(1).2024.2.

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This study will examine tourists' perceptions of tourist destination attributes and the quality of tourist accommodation services in the Ubud Tourism Area. This research used descriptive statistical analysis with a sample size of 140 respondents, namely tourists staying in accommodation in the Ubud Tourism Area, and samples were taken by accidental sampling. The results of the analysis show that destination attributes have an interrelated relationship with the quality of tourist accommodation services in the Ubud Tourism Area. An attractive and satisfying destination can help improve the image

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Syamsurizal, Syamsurizal, Rozi Andrini, and Viona Rismawati. "Generation Z and Halal Travel: How Digital Promotion and Service Quality Influence Interest." Likuid Jurnal Ekonomi Industri Halal 4, no. 2 (2024): 77–92. http://dx.doi.org/10.15575/likuid.v4i2.35352.

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One of the industries that has the potential to expand in Indonesia in recent years is halal tourism. Therefore, tourist destination managers must improve management, including digital promotions and services. Especially for Generation Z who are the largest number of tourists on halal tourism. The study aims how digital promotion and service quality influence interest of Gen Z. Quantitative approach with multiple linear regression analysis is the method used in this study. Digital promotion and service quality influenced the interest of Gen Z tourists to travel for halal tourims. Another findi

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Martaleni, Martaleni, Sugeng Mulyono, and Elok Sri Utami. "The role of religiosity in enhancing tourist loyalty through halal tourism and quality services." Innovative Marketing 21, no. 1 (2025): 50–64. https://doi.org/10.21511/im.21(1).2025.05.

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Halal tourist destinations meet the needs of Muslim travelers while also being accessible to non-Muslim visitors. This study investigates the relationship between non-Muslim visitors’ loyalty to halal products and services and the growth of halal tourism, with a focus on the role of religion as a mediating factor. Using a quantitative approach, the data were collected from 308 non-Muslim tourists in East Java Province, Indonesia, through a questionnaire. The findings reveal that perceptions of halal products and services significantly influence tourist loyalty (t-statistic = 2.789, p-value = 0

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Nezakati, Hossein. "To Explore Hotel Service Factors Effect on Increasing Tourist Loyalty-Malaysia Evidence (Preliminary Study)." Journal of Education and Vocational Research 3, no. 12 (2012): 415–18. http://dx.doi.org/10.22610/jevr.v3i12.93.

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Tourism industry has become more important in the global economy because it has the fastest growth in recent years. Based on United nation world tourist organization, Malaysia is the 9th country in the world and 3rd country in Asia in attracting tourists with 24.6 million one in 2010. Hotels play important role by providing quality service to customers and enhancing their loyalty. Rapid growth among hotels in tourism industry make hotels to recognize services as an important factor attracting more tourists, hence those are profitable. Therefore this primary study tries to start finding out rel

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HARYANI, Dwi Septi, Octojaya ABRIYOSO, and Sri KURNIA. "Study of the Effects of Marketing Mix and Service Quality on Tourists’ Decisions." Journal of Environmental Management and Tourism 13, no. 2 (2022): 486. http://dx.doi.org/10.14505/jemt.v13.2(58).18.

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Indonesia has some types of attractive tourism in various areas captivating tourists’ interest. However, from 2016 to 2020, the number of tourists visiting tourist destinations decreased since the tourism products offered did not meet the tourists’ expectations and desires, the minimum distribution of tourism products provided, lacking promotion made to the tourists, and the people involved in the tourism industry did not perform optimum services to the tourists. Another problem was the minimum information of the culture, or local culture of an area, tourism products, distribution services, to

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Jocić, Lidija, Aleksandra Vujko, and Aleksa Panić. "Services quality as a factor for bridging the gap between expected and perceived services in agency business." Turisticko poslovanje, no. 33 (2024): 71–78. http://dx.doi.org/10.5937/turpos0-49765.

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The paper is based on the assumption that quality service is a factor in achieving competitive advantage and positioning on the tourist market of agency business, and that quality is achieved through a series of relationships in the tourist-employee relationship. If the employee treats the tourist with respect, provides accurate and reliable information and exceeds the tourist's expectations with the service provided, he will get a loyal guest who will, based on the "word of mouth " system, spread positive experiences to the others, so they will also become clients of the agency. If we look at

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Zainal, Rina Ilyana, and Wan Rosnani Wan Mohamad. "QUALITY SERVICE OF TOURISM ATTRACTION AT HATYAI, THAILAND." Journal of Tourism, Hospitality and Environment Management 6, no. 22 (2021): 11–20. http://dx.doi.org/10.35631/jthem.622002.

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This study is related to the quality services provided at tourist attraction locations. The main purpose of this study was to survey the perception of tourists on the quality of tourist attraction services around Hatyai, Thailand. A total of 580 respondents were selected through a simple random sampling method to answer the questionnaire provided. However, only 532 samples can be used. The SERVQUAL model is adapted to examine the dimensions of Tangible, Responsiveness, Reliability, Assurance, and Empathy on the quality service at the tourist attraction location. The results of this study found

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Москалева, Наталья, Natal'ya Moskaleva, Анатолий Бабич, and Anatolii Babich. "Systematic approach to improving the service quality of tourists’ transportation with motor transport." Servis Plus 11, no. 3 (2017): 21–30. http://dx.doi.org/10.22412/1993-7768-11-3-3.

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The article studies the problems of improving the service quality of tourists’ transportation with motor transport. The category of these services in the tourism product includes: transfer; transportation of tourists on routes of short, medium and long distances; excursions by motor transport. Analyzing the experience of foreign and domestic scientists, the authors conclude that there was nit any targeted research in this direction in the post-Soviet period. The article presents the main methods and research results of tour operators (travel agents) and transfer companies’ role in ensuring the

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Tsend-Ayush, Munkhnasan, and Altangerel Undrakhbuyan. "The Impacts of the Travel Service Quality: A Study in the Mongolian Tourism Sector." International Journal of Trend in Scientific Research and Development 4, no. 1 (2019): 642–45. https://doi.org/10.5281/zenodo.3606103.

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This study of the purpose is to assess tourist perceptions of quality tourism services provided in the Mongolian tourism sector. In this study, 3 hypotheses were processing are suggested a study model. The research question was obtained from tourists via a survey that yielded 130 usable questionnaires, these data were analyzed using regression to determine the relationship between service quality. As a result, this study showed service quality plays an important role in tourism by increasing the level of tourist services. The results in this study support the evidence that there are positive i

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Singgih, Mohamad Nur, Sudarmiatin ., Agung Winarno, Nurika Restuningdiah, and Ratih Agustin Rachmaningrum. "Tourism Village Competitiveness Study; the Influence of Tourist Attraction and Services Mediated by Role Motivation on Tourist Visit Decisions at Tourism Villages in Malang Regency." International Journal of Membrane Science and Technology 10, no. 3 (2023): 252–76. http://dx.doi.org/10.15379/ijmst.v10i3.1521.

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The aim of the study was to analyze the model of tourist attraction and service mediated by role motivation on the decision to visit tourists at tourist villages in Malang district. This study employes quantitative approach, data collection methods through surveys by conducting interviews with tourism village managers and distributing questionnaires via Google form to respondents who visit tourist villages in Malang district. The sampling technique used random sampling with a total of 400 respondents. Data analysis techniques using Structural Equation Modeling (SEM). The test results of the re

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Wahyudi, Lilik, Ana Shohibul Manshur Al Ahmad, Sarjiyanto Sarjiyanto, and Sarwoto Sarwoto. "THE ROLE OF CULINARY TOURISM NOSTALGIA ON THE TOURIST SATISFACTION MODEL: THE STIMULUS-ORGANISM-RESPONSE APPROACH." Jurnal Ekonomi Bisnis dan Kewirausahaan 12, no. 3 (2024): 309. http://dx.doi.org/10.26418/jebik.v12i3.63537.

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Tourist satisfaction and tourism destinations create a value for tourists. The value of specific tourism destinations leads to individual emotional attachments, which are a manifestation of a sense of nostalgia. This study aims to investigate the role of nostalgia on the tourist satisfaction at culinary tourism destinations. Food quality, destination environment, and services all contribute to the nostalgia. The data was collected through LimeSurvey from a total of 300 respondents from Central Java and Yogyakarta and was analyzed using PLS-SEM. The results show that the food quality, destinati

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Prokopets, T. N., and K. A. Kondrashov. "TOURIST PRODUCT AS A COMBINATION OF TOURIST SERVICES." Scientific Review: Theory and Practice 10, no. 8 (2020): 1741–52. http://dx.doi.org/10.35679/2226-0226-2020-10-8-1741-1752.

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The work examines the historical process of evolving tourism and its development. Historical figures (James Cook and Thomas Cook, closely associated with traveling), who have made a huge contribution to the development of tourism, and have brought significant changes to the modern tourism industry, are presented. The first tourist route was developed by Thomas Cook in 1841, including the purpose of the trip, place, time, duration, organized meals. The article also discusses the components of the tourism product, such as: tourism work, travel services and travel goods. The authors of the work a

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Matviichuk, Liudmyla, and Iryna Karpiuk. "THE FACTORS OF INFLUENCE ON THE QUALITY OF TOURIST SERVICES IN THE REGION." Global Prosperity 1, no. 1-2 (2021): 32–39. http://dx.doi.org/10.46489/gpj.2021-1-1-9.

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The article considers the main directions of the quality assurance of tourist services at the region's level. We proved that the qualitative development of tourist regions requires changes in the structure of production of a tourist product and significant changes in the organization of its production. The current state of services in the regions of Ukraine is under the impact of a significant number of factors. The main determinants are the "COVID-19" pandemic spread, increasing number of natural and anthropogenic disasters, the spread of terrorism and hostilities, et cetera. All these factor

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Sulistyowati, Eny, and Sobirin Maliyan. "Pengaruh Kualitas Layanan terhadap Loyalitas Wisatawan Nusantara dengan Kepuasan Wisatawan Nusantara sebagai Variabel Intervening." Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship 5, no. 1 (2015): 24. http://dx.doi.org/10.30588/jmp.v5i1.143.

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<p>In the business world, customer satisfaction is an absolute must be the goal to achieve success. Due to the achieved satisfaction of the consumers or customers will bring many benefits to manufacturers or institutions, among others, will make consumers become loyal. From the results of research conducted shows that Quality of services provided to tourists have a strong influence on the loyalty of tourists to visit the tourism objects in the area of Yogyakarta. This is evidenced by the results of the r2 of the influence of service quality to local tourists loyalty is about 22.2%. This

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Brych, Vasyl, and Uliana Tkach. "MAIN AREAS OF IMPROVING THE QUALITY MANAGEMENT IN TOURIST SERVICES." Economic discourse, no. 4 (December 2019): 7–19. http://dx.doi.org/10.36742/2410-0919-2019-4-1.

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Introduction. The quality of tourist services has attracted increasing attention in the context of the European integration vector of the economy of our country. Therefore, the formation of general principles and areas of quality management for the competitiveness of the hospitality industry. Tourism companies are faced with the need to increase competitiveness in the domestic and international markets, the effectiveness of management decisions and business performance, the problems of adaptation to the characteristics of emerging markets and the need to realize market opportunities, all of wh

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Meidina, Angennisa Prima, Himawan Brahmantyo, and Sri Mariati. "The Effect of Quality Service and Facilities on Tourist Satisfaction in Marine Tourism (Jatimalang Beach, Purworejo)." TRJ Tourism Research Journal 6, no. 2 (2022): 218. http://dx.doi.org/10.30647/trj.v6i2.161.

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This study aims to analyze the effect of service quality and facilities on tourist satisfaction at Jatimalang Beach. This type of research uses a descriptive quantitative survey method. The data was processed by multiple regression analysis with the help of the SPSS program. The population of this research is tourists who have visited Jatimalang Beach with a sample of 100 respondents, sampling using an accidental sampling technique. The results showed that the quality of services and facilities partially had a positive and significant effect on tourist satisfaction. The service quality of a to

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Olena, Sergiichuk, and Tanana Svitlana. "INNOVATION SYSTEM OF QUALITY MANAGEMENT OF SERVICES SECTOR AS COMPULSORY COMPONENT OF TOURISM DEVELOPMENT." University Economic Bulletin 36/1 (April 17, 2018): 59–64. https://doi.org/10.5281/zenodo.1219831.

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The subject of research is theoretical and practical questions of using of innovative systems of quality management of system the services sector. The purpose of the article – to analyze the innovative system of quality management system service sector and it role in activization of development tourism. Methods of the research. Methods of theoretical generalization and comparison, system analysis are used in the article. The results of the research. Activization of tourist services sector determines of necessity the development and implementation of quality management system as compulsor

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Setiawan, Agung, Jono M. Munandar, and Ma’mun Sarma. "THE ROLE OF THE TOURIST INFORMATION CENTER (TIC) OF SOEKARNO HATTA AIRPORT IN THE CHOICE OF TOURIST DESTINATIONS BASED ON TOURIST CHARACTERISTICS AND SERVICES." Jurnal Aplikasi Manajemen 18, no. 4 (2020): 667–81. http://dx.doi.org/10.21776/ub.jam.2020.018.04.06.

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Tourist destination information is an important element in tourism promotion and marketing. The need for tourism facilities that can respond to problems related to the availability of tourism information and at the same time play a role in tourism promotion and marketing activities of a tourist destination requires the presence of a Tourism Information Center/TIC. Tourist Information Center (TIC) activities are service activities with the core being the delivery of tourist information. This research is exploring the three previous research conducted by Brady Cronin (2001), Gronroos (2000), and

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Rahman, Afshan, Naveed Farooq, Muhammad Haleem, Syed Mohsin Ali Shah, and Hatem El-Gohary. "Exploring the Pathways to Tourist Loyalty in Pakistani Tourism Industry: The Role of Destination Image, Service Quality, E-WOM, and Social Media." Sustainability 15, no. 24 (2023): 16601. http://dx.doi.org/10.3390/su152416601.

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Tourism plays a pivotal role in Pakistan’s economic landscape. Understanding the drivers of tourist loyalty is paramount for sustainable growth. This study delves into the factors influencing tourist loyalty within Pakistan’s tourism sector, examining the destination image, service quality, electronic word of mouth, and tourist satisfaction. Data sourced from a tourist survey at popular Pakistani destinations unveil significant relationships and mediation effects. The results underscore that a positive destination image and superior services directly impact tourist loyalty. Furthermore, electr

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Constantinescu, Simona, Sorina Trifu, Ramona Ciolac, Ramona Lile, and Ioan Csosz. "Quality of tourist services – Analysis of tourist services from rural tourism wine-growing units." Journal of Biotechnology 256 (August 2017): S61. http://dx.doi.org/10.1016/j.jbiotec.2017.06.1006.

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Kerdpitak, Chayanan, and Kai Heuer. "Key Success Factors Of Tourist Satisfaction In Tourism Services Provider." Journal of Applied Business Research (JABR) 32, no. 4 (2016): 1237–42. http://dx.doi.org/10.19030/jabr.v32i4.9733.

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The research was to investigate actual factors affecting tourist satisfaction to the tourist services provider industry. The conceptual framework was developed from the literature review and survey in the area, and other contemporaneous research in tourism marketing. Accordingly, the researchers consider the importance of the factors of trust, personnel relationship, services quality, facility quality, and tourist satisfaction.In this the researchers employed the quantitative research approaches. The instruments of research were steps of a questionnaire. Data were collected from 395 foreign pe

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kee, Tashi Lungtan, and Sankar Thappa. "Exploring Tourist Satisfaction In The Homestays of Arunachal Pradesh: A Case Study of Tawang District." International Journal of Innovations in Science Engineering And Management 3, no. 4 (2024): 42–47. https://doi.org/10.69968/ijisem.2024v3i442-47.

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For visitors staying in such accommodation, homestay services are essential to fulfilling their expectations. This paper explores how the quality of Homestay tourism services influences tourist satisfaction. Using the "Tawang district of Arunachal Pradesh" as its focal point, the research attempts to comprehend the association between several homestay service qualities and visitor happiness in 2023. Data was collected using a structured questionnaire, yielding 100 usable responses from tourists staying local Homestays. Three dimensions of Homestay services- Accommodation and Environment, Ameni

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Goldi, Puri, and Singh Kuldeep. "Understanding the Theoretical Relationship between Service Quality & Tourist Satisfaction: Special Reference to Tourism Industry." ZENITH International Journal of Multidisciplinary Research 10, no. 12 (2020): 9–15. https://doi.org/10.5281/zenodo.4785010.

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There is widespread exposure in the literature of tourist satisfaction and service quality in a tourist destination. Many service related industry gives due weight age to service because it contribute a lot in business growth. Competition is increasing tourism industry at very fast pace. Excellent service quality offers to customers results in increase level of satisfaction and revisit of customers and increase profit of the company. Tourist satisfaction and service quality are directly related to each other. The main purpose of the paper is to understand the relationship among service quality

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Setiawan, Heri, Abd Hamid, Jusmawi Bustan, and Ummasyroh. "Tourist Loyalty Model Visiting Culinary Tourism Destinations." International Journal of Social Science and Business 7, no. 4 (2023): 876–86. http://dx.doi.org/10.23887/ijssb.v7i4.51516.

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Most of the culinary tourism destinations in Palembang City have not opened to serve visitors since the Covid-19 pandemic occurred in early 2020. This has an impact on the intensity of tourist visits to culinary tourism destinations in Palembang City which has decreased. Then, decrease in the culinary experience, cleanliness, comfort of culinary tourism destinations, and destination management services. The purpose of the study was to analyze the connection between the experience of tourists, value perception, destination quality, satisfaction, and tourist loyalty. The type of research is quan

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Arjevanidze, Gvantsa, Teimuraz Kochadze, and Izolda Dangadze. "IMPROVING THE ORGANIZATIONAL MODEL OF COOPERATION OF TOURISM AND TRANSPORT COMPANIES IN THE REGION." Economic Profile 19, no. 1(27) (2024): 35–41. http://dx.doi.org/10.52244/ep.2024.27.04.

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Tourism is recognized as one of the priority directions in the country's development. Its development is impossible without the development of relevant infrastructure and service industries in the regions. In this regard, transport services have a decisive role in the revival of the industry. Transport services for tourists in the Imereti region are mainly provided by private transport and tourism companies. In the research process, various options of the organizational model of cooperation of tourist and transport companies were developed for tourism and transport companies and their SWOT ana

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Brzezińska-Wójcik, Teresa, and Monika Widz. "Evaluation of the quality of tourist packages in Tunisia by Polish tourists: a case study using the SERVPERF method." Turyzm/Tourism 27, no. 2 (2017): 11–21. http://dx.doi.org/10.1515/tour-2017-0009.

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Polish tourists who decide to spend a holiday in various countries can be classified as ‘institutionalised’ tourists. They mostly choose tourist packages proposed by tour operators and their quality is one of the determinants of purchase. Although there have been many attempts at assessing the quality of single tourism services/products, no consistent methods for evaluation of the quality of services in a tourist package have been developed so far. Therefore, the present study proposes a subjective consumerbased research procedure to assess the quality of such a package. The procedure was prep

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Roman, M. ARSENIY. "Problems of ensuring the quality of hotel services in new conditions." Services in Russia and Abroad 16, no. 3 (2022): 45–55. https://doi.org/10.24412/1995-042X-2022-3-45-55.

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Under the constraints caused by the coronavirus pandemic and geopolitical tensions, it is not easy for Russian hotel companies to maintain high quality standards. Domestic tourism remains a priority in the 2022 season, which implies a high load of hotels. Analyzing the results of the last tourist season, it is important for the participants of the tourism industry not to repeat mistakes and strive to meet the expectations of consumers in the new season, ensuring not only their own competitiveness, but also building trust in the domestic hotel classification system. The article provides an over

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Tymoshchuk, Oleksandr O. "The Identification Signs of the Functioning of the Tourism Market in Spain." Business Inform 6, no. 545 (2023): 140–46. http://dx.doi.org/10.32983/2222-4459-2023-6-140-146.

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The article examines a set of instruments that characterize the national peculiarities of achieving the quality of tourism services in the recreation industry of Spain, which has specific signs of competitiveness in the world tourism market. The necessity of the State support for the implementation of the conception of improving and ensuring the quality of tourism services as one of the prerogatives of the national policy of Spain, which is a characteristic feature of the tourism market, is substantiated. The content of five basic directions of the New Strategy for the Development of the Touri

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Zhukova, M. V., and A. N. Karlov. "Main Directions of Tourism Sector Development in a Region (Case Study of the Orel Region)." Vestnik Povolzhskogo instituta upravleniya 21, no. 4 (2021): 96–106. http://dx.doi.org/10.22394/1682-2358-2021-4-96-106.

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Current conditions that determine the widespread development of domestic tourism, the search for new tourist products and services within the state are considered. The empirical basis of this article is the results of a sociological study of the main directions of the development of domestic tourism, conducted in April 2021 at the Department of Sociology and Information Technologies. It is summarized that improving the quality of tourist services, as well as complete and accessible information about tourist products will help to increase demand in the region by attracting potential tourists.

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Keshavarz, Yousef. "The Effects of Malaysian Hotels Services on Customer Loyalty." Journal of Education and Vocational Research 4, no. 10 (2013): 287–92. http://dx.doi.org/10.22610/jevr.v4i10.132.

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In recent years, the tourism industry has become more important in terms of the global economy. It is revealed that inbound tourism has become one of the major trade categories. Like other countries in Malaysia several industries involve to attract tourists in the country. The hotel industry is one of these industries affects tourists to be satisfied and desire to visit the place again. Service quality is the most important factor by which hotels influence their guests to be loyal; therefore in this study the effect of service quality on tourist loyalty will be investigated. Factors of service

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Sari, Harum Puspita, Putu Agus Wikanatha Sagita, and Luh Gede Leli Kusuma Dewi. "Pengaruh Kualitas Pelayanan Dan Fasilitas Wisata Terhadap Kepuasan Wisatawan Nusantara Yang Berkunjung Ke Pura Luhur Uluwatu." JURNAL DESTINASI PARIWISATA 12, no. 2 (2024): 310. https://doi.org/10.24843/jdepar.2024.v12.i02.p17.

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This study aims to evaluate the impact of service quality and tourism facilities on the satisfaction of domestic tourists visiting Uluwatu Temple. Employing a quantitative research method with data collection through questionnaires, this research focuses on analyzing tourists' perceptions of the services and facilities provided at Uluwatu Temple. The findings of this study can provide a significant contribution to the Indonesian tourism industry, particularly in understanding the factors influencing tourist satisfaction. The data analysis results indicate that both service quality and tourism

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Parengga, Ingglade Janely, I. Ketut Suwena, and Ni Putu Eka Mahadewi. "PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN WISATAWAN DI DERAWAN FISHERIES COTTAGE PULAU DERAWAN." Jurnal IPTA 10, no. 2 (2023): 269. http://dx.doi.org/10.24843/ipta.2022.v10.i02.p10.

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This exotic Derawan Island has enchanting natural beauty, especially marine tourism so that it can attract tourists both domestically and abroad. Then there was the Covid-19 Pandemic which had a bad impact on the Derawan Island tourism industry such as restaurants, watersport rentals, souvenir shops, especially on accommodation entrepreneurs. The level of tourist visits is decreasing, also impacting the decline in room occupancy rates as experienced by Derawan Fisheries Cottage. To be able to continue to compete in this field, the quality of services and tourist facilities must be continuously

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Nguyen Minh Tuan and Pham Van Hien. "Current state of tourism services for tourists: a study in Hanoi City, Vietnam." International Journal of Applied Research in Social Sciences 6, no. 10 (2024): 2315–24. http://dx.doi.org/10.51594/ijarss.v6i10.1607.

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Assessing tourist satisfaction has become a hot topic for tourism research in recent years. Many studies have shown that improving tourist satisfaction not only has a positive impact on service providers and destination reputation, but also increases tourist loyalty, lowers price elasticity, lowers future transaction costs, and increases production efficiency (Chen et al., 2012; Nguyen Trong Nhan et al., 2014). Some other studies have also shown that improving tourist satisfaction will stimulate word-of-mouth advertising (Ekinci, 2004; Gonzalez et al., 2007; cited by Chen et al., 2012). Theref

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Dewi Aisyah, Dinda, Fadilla Ristya Aminda, Ahmad Rif’an Khoirul Lisan, et al. "Tourist Perceptions of Environmental Quality And Tourism In Bendung Lepen, Giwangan, Yogyakarta." SHS Web of Conferences 212 (2025): 04008. https://doi.org/10.1051/shsconf/202521204008.

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This study examines tourists’ perceptions of the environmental quality and tourism services at Bendung Lepen, an ecotourism destination in Yogyakarta, initiated by local communities. Bendung Lepen offers scenic views of the Gajah Wong River and irrigation canals filled with tilapia and goldfish, in addition to providing environmental services such as irrigation, fish cultivation, and water flow management. Understanding tourists’ perceptions of environmental quality and the destination’s services is critical for sustainable tourism development. This research aims to assess how tourists perceiv

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Yudian, Rais A., Liliana Dewi, and Siti Choerunisa. "The Effect of Accommodation and Restaurant Service Quality on Tourist Interests in Visiting the City of Tidore Islands." Jurnal Manajemen Pelayanan Hotel 7, no. 1 (2023): 115. http://dx.doi.org/10.37484/jmph.070106.

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As one of the important aspects in supporting the accommodation and restaurant business. Aautomatically, application of quality of service must be applied by all restaurants and accommodations anywhere, including restaurants and accommodation in the Tidore City. Because, as an area that is trying to improve and develop its tourism sector, of course, the implementation of service quality must be given special attention. Moreover, the quality of service is one of the important factors that affect the interest of visiting tourists to one tourist destination. However, the problem that occurs in th

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Preko, Alexander Kofi. "The impact of tour services on international tourist satisfaction in Elmina, Ghana." International Journal of Tourism Cities 6, no. 4 (2019): 1129–47. http://dx.doi.org/10.1108/ijtc-12-2018-0103.

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Purpose The purpose of this paper is to present specific tour services that influence international tourist satisfaction (ITS) and behavioural intentions (BIs) utilising transaction-specific customer satisfaction theory in a developing country. Identified factors will help stakeholders to plan, market and brand Elmina, Ghana, as a viable tourism destination to attract more tourists. Design/methodology/approach Structural equation modelling was used to test the proposed conceptual model of seven hypotheses based on validated survey data gathered from 432 international tourists in Elmina, Ghana.

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Marhaeni, Tri, Roos Widjajanti, Edy Chandra, and Aprillina Sanjaya. "ANALISIS DAYA PESONA WISATA BERDASARKAN PESPEKTIF WISATAWAN PADA TAMAN REKREASI SELECTA KOTA BATU JAWA TIMUR." AKSES : JOURNAL OF PUBLIK & BUSINESS ADMINISTRATION SCIENCE 7, no. 1 (2025): 38–51. https://doi.org/10.58535/jasm.v7i1.63.

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This research aims to describe the perspective of tourists on the charm of the Selecta Recreational Park tourist attraction, using a qualitative approach. Data with unstructured interviews from 17 informants who have visited the tourist attraction, and analyzed qualitatively. The results obtained indicate that the charm of tourism according to the perspective of tourists is dominated by the charm of nature which is complemented by the charm of man-made attractions, in other words, it refers more to the assessment of service quality that leads to physical evidence that has been provided by tour

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Velastegui-Hernández, Rommel, Diego Melo-Fiallos, María Mayorga-Ases, Segundo Hernández-Del-Salto, Eduardo Manobanda-Tenelema, and Marcelo V. Garcia. "Perceived Quality of Service in Tourist Transportation in the City of Baños de Agua Santa, Ecuador." Sustainability 16, no. 17 (2024): 7245. http://dx.doi.org/10.3390/su16177245.

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This study investigates the perceived quality of tourist transportation services in Baños de Agua Santa, Ecuador, utilizing the SERVQUAL model to assess service quality. Through an examination of the gap between tourists’ expectations and their actual experiences, the research aims to evaluate service quality. A survey of 203 tourists who utilized the “Chivas” tourist ground transportation service forms the basis of the analysis. The findings reveal significant negative gaps across all dimensions of service quality, indicating a shortfall in meeting tourists’ expectations. Notably, the reliabi

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Kapera, Izabela. "Healthcare Significance in Tourists’ Destination Choices: A Case Study of Polish Travelers." Polish Journal of Sport and Tourism 31, no. 2 (2024): 45–49. http://dx.doi.org/10.2478/pjst-2024-0014.

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Abstract Introduction. The purpose of the research was to analyze what role the accessibility and quality of health care plays in the country chosen as a tourist destination. It also examined where tourists get their information about health care in the country they plan to go to and whether they had to use medical services at the place of their stay. Material and methods. An analysis of source materials was performed and a diagnostic survey was conducted. Results. While the quality and availability of health care at the destination is important to some respondents, the main factors related to

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Binh, Nguyen Thi, and Vu Hai Thien Nga. "Analysis of domestic tourists' satisfaction with eco–tourism development services – case study at Tram Chim national park, Dong Thap province, Vietnam." Humanities Journal 2, no. 3 (2025): 2025014. https://doi.org/10.31893/humanitj.2025014.

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Research to identify influencing factors and evaluate the level of domestic tourists' satisfaction with the quality of tourism services at Tram Chim National Park, Dong Thap province. Exploratory factor analysis (EFA) and regression methods were used in this study. Data in the study were interviewed from 221 tourists who had experienced tourism services at Tram Chim National Park. The research results show that tourists' satisfaction with the quality of tourism services at Tram Chim National Park is influenced by 6 groups of factors, including: infrastructure; service capacity; transportation

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Zhou, Kailin, and Zhong Yao. "Analysis of Customer Satisfaction in Tourism Services Based on the Kano Model." Systems 11, no. 7 (2023): 345. http://dx.doi.org/10.3390/systems11070345.

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Understanding customer needs is of great significance to enhance service quality and competitive advantage. However, for the tourism industry, it is still unclear how to mine service improvement strategies from tourist-generated online reviews. This paper aims to develop a data-driven approach to conduct a fine-grained dimension analysis of customer satisfaction with tourism services. First, this paper uses Latent Dirichlet Allocation to explore the key dimensions of tourist satisfaction from online reviews. Next, based on the Chinese sentiment dictionary, tourists’ emotional attitudes towards

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Sharafuddin, Mohammed Ali, Meena Madhavan, and Sutee Wangtueai. "Assessing the Effectiveness of Digital Marketing in Enhancing Tourist Experiences and Satisfaction: A Study of Thailand’s Tourism Services." Administrative Sciences 14, no. 11 (2024): 273. http://dx.doi.org/10.3390/admsci14110273.

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Inbound digital marketing strategies play a vital role in the tourism industry, significantly influencing visitors’ decision-making processes, enhancing tourist experiences, and ensuring post-consumption satisfaction. This study explores the effectiveness of digital marketing strategies in shaping tourists’ perceptions of service quality and sustainability and their subsequent impact on overall satisfaction and behavioural intentions. This paper developed a conceptual framework and hypotheses through a comprehensive literature review to assess the causal relationships between digital marketing

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Ligade, D.N., N.G. Mali, and S.J. Awate. "The Impact of Service Quality on Tourist Satisfaction in Guddapur Tourist Center." Hi Tech Research Analysis (2231-6671) I, no. VIII (2015): 5–14. https://doi.org/10.5281/zenodo.6359494.

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A tourist can be defined as a person who travels for pleasure/fun. Tourism is travelling for purely recreational or leisure purposes the provision of services to support this leisure travel. Tourism is one of the largest service industries in India with a contribution of 6.23% to the national GDP and 8.78% to total employment in India. Tourists always visit a particular place in search of pleasure. Sometimes this motive is supplemented by other motives like business, education, religious, medical, friends and relatives etc. As like hotels, transport the tourism is fastest growing industries. G

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Rasethuntsa, Boitumelo Caroline. "Service Delivery in the Lesotho Tourist Attraction Sector: Are Tourists Satisfied with the Service Provision?" Journal of Business and Management Review 2, no. 10 (2021): 677–91. http://dx.doi.org/10.47153/jbmr210.2272021.

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Tourism has emerged into an economic giant and an engine utilised by African countries to gain economic benefits. Because tourism is a diverse industry comprising of many subsectors, tourist attractions are regarded as a strategic area of the industry. This study aims to determine the features that attract tourists to Lesotho and establish whether the tourists are satisfied with the service quality provided at local tourist attractions. The study utilised qualitative research approach, and interviews were conducted to gain the insight information regarding the topic under investigation. The fi

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Widjanarko, Hendro, Susanta Susanta, and Humam Santosa Utomo. "Strategy for World Class Tourism Development in Wukirsari Tourism Village, Indonesia." SHS Web of Conferences 212 (2025): 04038. https://doi.org/10.1051/shsconf/202521204038.

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The purpose of this study is to determine the service strategy in the context of developing a world-class tourist village in the Wukirsari tourist village. Wukirsari tourist village is a community-based tourism. The study began with an evaluation of the quality of world-class services, determining the strategy for developing tourism services, and the strategy implementation plan by stakeholders. Data was collected from tourism village managers, Wukirsari village government, tourists, and local communities. Data collection techniques used interviews and focus group discussions. The results of t

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