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Academic literature on the topic 'Quality service of non-star hotel'

Author: Grafiati

Published: 4 June 2025

Last updated: 1 August 2025

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Journal articles on the topic "Quality service of non-star hotel"

Julita, Julita, Rachelle Rachelle, and Rachel Quinella. "ANALISIS PENGARUH SERVICE QUALITY TERHADAP BRAND LOYALTY DAN IMPLIKASINYA TERHADAP REPURCHASE INTENTION PADA HOTEL BINTANG 5 DI JAKARTA PUSAT." Jurnal Bangun Manajemen 1, no. 2 (2022): 46–52. http://dx.doi.org/10.56854/jbm.v1i2.66.

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There are more 5-star hotels in Central Jakarta compared to other areas in DKI Jakarta, therefore the purpose of this study is to determine the effect of service quality on brand loyalty and its implications for repurchase intention at five-star hotels in Central Jakarta. This study uses a survey method and data collection is carried out on every respondent who has stayed at a 5-star hotel in Central Jakarta. The sample used in this study amounted to 260 respondents using convenience sampling technique. The data analysis technique was carried out using Partial Least Square (PLS) with the Struc

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Rajaguru, Rajesh, and Najmeh Hassanli. "The role of trip purpose and hotel star rating on guests’ satisfaction and WOM." International Journal of Contemporary Hospitality Management 30, no. 5 (2018): 2268–86. http://dx.doi.org/10.1108/ijchm-01-2017-0044.

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PurposeThis paper aims to understand how guests’ trip purpose and hotel star rating influence the effects of the value for money perceived at hotels and service quality on guest satisfaction and word of mouth (WOM) recommendation.Design/methodology/approachUsing TripAdvisor, 25 Singaporean hotels were randomly selected for the study, which yielded hotel reviews from 2,040 respondents. Hierarchical and logistic regression analysis was conducted to investigate the relationships proposed in the study.FindingsResults indicate significant differences between leisure and business guests’ perception

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Pandiangan, Saut Maruli Tua, Penny Chariti Lumbanraja, Pretty Luci Lumbanraja, Josua Alexander Gultom, and Mohammad Anwar LC. "Effect of Service Quality on Hotel Guest Loyalty with Hotel Guest Satisfaction as an Intervening Variable in Five-Star Hotel." April-May 2024, no. 43 (May 29, 2024): 33–41. http://dx.doi.org/10.55529/jsrth.43.33.41.

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The tourism sector is one of the sectors that supports regional and national income. The tourism sector includes hotels, tourist attractions, and other sectors that support the tourism sector. Tourism has an important role in increasing the country's foreign exchange by increasing the number of tourists. The hotel becomes a company managed by the owner by providing services and facilities and is paid according to the services received without special approval. Hotels are used as an alternative accommodation that is sought after by immigrants, therefore hotel prices are very influential in attr

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Saputra, Panji, Ruth Sama Dortina Hutabarat, and Feri Ferdian. "Guest Satisfaction to Stay in The Hotel Industry: The Antecedent Factors Investigation." Jurnal Manajemen Pelayanan Hotel 7, no. 1 (2023): 462. http://dx.doi.org/10.37484/jmph.070124.

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Customer satisfaction is the level of customer satisfaction, desire, or positive perception of the product, service, or experience they receive. This reflects the extent to which customers are satisfied with the product or service they purchased. The purpose of this study was to examine the effect of service quality on customer satisfaction in the hotel non-star Padang mediated by ambient conditions. This study used quantitative research with a causal associative approach. Data was obtained by distributing questionnaires directly to guests staying in the hotel non-star Padang so that a total s

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Lkhamtseden, Badarch, Baljinnyam Enkhtuya, Ulziibayar Zulbayar, and Mijiddorj Altanshagai. "CUSTOMER SATISFACTION OF HOTEL SERVICES \Case study Mongolian 4,5 star hotels\." ISIR Journal of Business and Management Studies (ISIRJBMS) 2, no. 3 (2025): 28–35. https://doi.org/10.5281/zenodo.15553899.

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Mongolia’s tourism industry has fully recovered after the COVID-19 pandemic, with an increase in foreign tourists. New international hotel chains are also opening and providing services. Mongolia has started to classify hotels by star system according to the new standard adopted in 1998. The Mongolian Standard “Hotel Service Quality Rating and Basic Requirements” MNS 5927:2008, which regulates hotel business activities in the laws, regulations, programs, plans, resolutions and orders in force in the Mongolian Tourism Industry, is the only legal document and national ratin

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Rismanto, Malik. "Analysis Influence Management Quality Service to Satisfaction Guests at Star Hotels." Hospitality Management and Operations Journal 1, no. 1 (2024): 1–9. https://doi.org/10.59261/hmoj.v1i1.1.

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In industry very good hospitality competitive , satisfaction visitor become factor the main thing that determines success and sustainability star hotel business . Quality the services provided by the hotel are very play a role in to form perception guests and, ultimately , determine level satisfaction they . Research This aiming For analyze influence various dimensions quality services , including reliability , assurance , responsiveness , empathy , and cleanliness , towards satisfaction guest at a star hotel post- COVID-19 pandemic. Research This use approach quantitative with design descript

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Park, Hyun Jung. "The Structural Relationship among Service Quality, Customer Satisfaction and Continuance Intention for Hotel Self Service Technology(SST)." Convergence Tourism Contents Society 8, no. 3 (2022): 21–36. http://dx.doi.org/10.22556/jctc.2022.8.3.21.

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Purpose: The self-service technology of Hotel has been expanded.This study attempted to provide theoretical & practical implications for improving the service quality for self service technology of hotel by empirically, and analyzing the structural relationship of hotel customer’s service quality for self service technology with customer satisfaction and continuance intention. Methods: For an empirical research, an online survey was conducted on customers who have visited & stayed 3-star or 4-star hotels in Seoul for the past two years. A total of 213 questionnaires were used for empir

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Wong, Elise, S. Mostafa Rasoolimanesh, and Saeed Pahlevan Sharif. "Using online travel agent platforms to determine factors influencing hotel guest satisfaction." Journal of Hospitality and Tourism Technology 11, no. 3 (2020): 425–45. http://dx.doi.org/10.1108/jhtt-07-2019-0099.

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Purpose This study aims to investigate the relationships between service quality, perceived value and hotel guest satisfaction, drawing upon data from TripAdvisor – an online travel agent (OTA) platform. The study also investigates the mediating role of perceived value on the relationship between service quality and satisfaction, as well as the moderating role of hotel star ratings on all direct and indirect relationships. Design/methodology/approach Data for this study were collected via Web scraping from August–October 2018. Data were collected from 192 three- to five star-rated hotels in Ku

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Chikosha, Felix, and Clever Vutete. "The Relationship between Hotel Rating and Customer Outcomes: Customer Perceived Service Quality and Customer Satisfaction." Greener Journal of Business and Management Studies 4, no. 4 (2014): 146–52. https://doi.org/10.15580/GJBMS.2014.4.062614282.

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In this present milieu, the need to improve service quality and customer satisfaction is considered substantial due to stiff competition between businesses. Service quality and customer satisfaction can easily define organisational success. The study scrutinises the relationship between hotel rating and the customer outcomes; service quality and customer satisfaction. In this research paper, the quantitative research approach was used. A total of 60 hotel guests were taken as respondents for each of the selected hotels. The data was collected through questionnaires with structured questions. P

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Lkhamtseden, Badarch Ph.D, Ulziibayar Zulbayar, and Baljinnyam Enkhtuya. "SERVICE QUALITY IN 5 STAR HOTEL A case study hotel in Mongolia." ISIR Journal of Business and Management Studies (ISIRJBMS) 2, no. 1 (2025): 01–07. https://doi.org/10.5281/zenodo.14620614.

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During the Covid years, the number of foreign tourists visiting Mongolia decreased and the tourism and hotel service industry stagnated. However, the number of foreign tourists is increasing due to the Mongolian government's policy to develop tourism, flexible visa solutions, international marketing, and the addition of direct flight routes. Previous research in the Hospitality Industry of Mongolia especially at accommodation service facilities was mainly focused on human resources aspects such as psychological problems, work conditions, incentives and career development, job satisfaction,

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Dissertations / Theses on the topic "Quality service of non-star hotel"

Georgiou, Theocharis. "HRM : a driving force for service quality in five-star hotels in Cyprus." Thesis, Middlesex University, 2014. http://eprints.mdx.ac.uk/14389/.

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The purpose of this research activity was to investigate the issues surrounding hospitality HRM, specifically recruitment and selection, training and development and communication process, as well as quality of service, in order to increase customer satisfaction. The most important issues surrounding HRM and quality of service were investigated from three different perspectives; those of the employees, the customers and the hospitality professionals. The primary objective of my research was the development of awareness of effective HRM and quality of service in five-star hotels in Cyprus. Base

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Prudík, Jiří. "Model metropolitní optické sítě." Master's thesis, Vysoké učení technické v Brně. Fakulta elektrotechniky a komunikačních technologií, 2008. http://www.nusl.cz/ntk/nusl-217666.

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The purpose of this master’s thesis is foremost to provide a simple guide how to build elements of optical metropolitan area network. The basic model consists to sequence of construction, network topology, passive and active parts. The collection contains examples of alternative technology such as Wireless LAN with different frequency. The optical network construction based on optical cable, fibres, splices, trays, adapters, connectors and active parts for example a lot of media convertor models. After that there are demonstrating type of wavelength division multiplexer used in metropolitan ar

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CHEN, PING-YI, and 陳品怡. "Hotel Service Quality and Customer Satisfaction: Perspectives of Taiwan Star Rated System." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/p6g679.

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碩士 大仁科技大學 休閒事業管理研究所 102 With the increase of tourists’ consumption capacity and changes in their life style, their demands for different levels of sightseeing services have been improved, so it has become one important consideration for hotel industries to provide diversified selections and high-standard service qualities. In January 2008, the Tourism Bureau under the Ministry of Transportation and Communications promoted the Star Hotel Rating System, in order to integrate the overall service standards of Taiwan’s hotel industries. By using the star levels to represent the faciliti

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CHIA-HUA, YAO, and 姚家華. "Constructing Assessment Indicators of Facility and Service Quality of Five-Star Hotel." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/86610017474572798954.

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碩士 崇右技術學院 經營管理研究所 104 Abstract Title : Constructing Assessment Indicators of Factility and Service Quality Of Five-Star Hotel Pages : 98 School :Chungyu Institute of Technology Department : Graduate Institute of Bussiness Administration Time : May,2016 Degree : Master Researcher : Yao Chia-Hua Advisor : Shu-Ching Hsu Ph.D.;Zhi-Wei Qiu Ph.D. Keywords : Analytic Hierarchy Process (AHP), Delphi Method, Five-Star Hotels, Quality of Service. This research is to construct equipment and service quality evaluation indices to provide business operators of five-star hotels with the basis for

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Wang, Wu-Chuang, and 王武專. "The Study of Consumer Perception on Brand Value, Service Quality for Hotel Star Ratings." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/84658087459622849546.

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碩士 國立高雄應用科技大學 觀光與餐旅管理研究所 104 Star hotels stand for hotel quality and market positioning services benefit the overall level of hotel service, which provides a basis for consumers to choose hotels in order to meet consumers’ needs. Either local hotels or international hotels should be developed with irreplaceable advantages. With the promotion of Taiwan’s Tourism Bureau, the hotel star-rating system, divided into five levels for customers to choose from: five-star, four-star, three-star, two-star, and one star, makes Taiwan more competitive in hotel industry. With the hotel star rati

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ZHE, HE WEI, and 何維哲. "The Influence of the Implement Hotel Star Rating Evaluation to Service Quality and Customer Loyalty－A Case of E－DA Skylark Hotel and Royal Hotel." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/zcxdrq.

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碩士 大葉大學 休閒事業管理學系碩士班 102 This study focus on the relationships of service quality and customer loyalty in different rating evaluation between four-star hotel and five-star hotel, and explored the varieties of service quality and customer loyalty by different variables of personal background. 　　The research applied convenience sampling and questionnaires are used. Total sample are 600 questionnaires. All of them 417 are valid questionnaires. The reliability of service quality scale is .91 and reliability of customer loyalty scale is .93. Data processing applied descriptive analysis,

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LIN, HUI-YAO, and 林暉堯. "The Impact of the Service Quality and the Experience Marketing on Repurchase Intention in Five-Star Resort Hotel." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/b5n69u.

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博士 國立暨南國際大學 國際企業學系 105 The national income is largely enhanced with the development of social economy in Taiwan; people therefore increase the disposable travel budget. In face of the boom and fierce competition of resort hotels in Taiwan, the businesses intend to cultivate long-term and loyal customers, but can hardly achieve it because of the characteristics of resort hotels. How to satisfy customers’ demands to enhance customer satisfaction and maintain existing customers for the word-of-mouth therefore becomes the key effort for resort hotels. Taking the customers of five-star

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Wen-Jui, Wang, and 王文瑞. "Satisfaction Study on the Service Quality of Members Regarding Business Club in Five-Star Hotel in Taiwan Area." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/57001682029843750567.

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碩士 國立臺灣師範大學 運動與休閒管理研究所在職碩士班 94 Satisfaction Study on the Service Quality of Members Regarding Business Club in Five-Star Hotel in Taiwan Area Autho：Wen-Jui, Wang Thesis Advisor: Wen-Tseng, Chu. Abstract This study has employed questionnaire method. The main purpose of this study is primarily to appreciate the relationship of members toward club facilities versus service quality regarding business clubs in five-star hotels in Taiwan. The objects of this survey includes members of business clubs from six five-star hotels. This study has made reference to the notion of service qual

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Ju, Jun-Ting, and 朱峻廷. "A Study of Applying Fuzzy Criteria Expert Decision-Making Method in the Service Quality Selection of Five-Star Tourist Hotel." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/s6we3j.

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博士 義守大學 資訊工程學系 105 The tourism industry is currently the world''s largest and most vibrant industry, the United Nations World Tourism Organization figures show that the tourism industry accounted for 11% of global production, and 2017 as the International Year of Sustainable Development. In the Taiwan tourism market in the quantitative change from qualitative change in the structure of the transition stage, China will become the occasion of tens of millions of tourism, the quality and value of the promotion is more important. Tourism industry continued strong growth at th

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Chang, Yu-Jen, and 張佑任. "A Study of Appropriateness of Hotel Star Rating Service Quality Criteria on Motels–A Case Study of Motels in Kaohsiung." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/8j396c.

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碩士 國立高雄應用科技大學 觀光與餐旅管理研究所 104 In recent years, Taiwan's tourism industry has developed into products refining, services customizing, and staff professionalizing. As the traditional industries gradually transform and the demand for human resources for tourism increases, Hotel star-rating system becomes the necessary strategy for hotels in Taiwan to catch the trend and improve service quality to come up to international standards.From 2009, Taiwan begins to implement hotel star-rating system. Motels, as one of the most important and versatile sector of the hotel industry, have joine

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Books on the topic "Quality service of non-star hotel"

Li, Tien-Sheng. The practical study of service quality in five-star international tourist hotels in Taipei. 1997.

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Book chapters on the topic "Quality service of non-star hotel"

Tuan, Nguyen Minh. "Factors Affecting the Quality of Lodging Services of 3 to 5 Star Hotels in Hanoi." In Contemporary Economic Issues in Asian Countries: Proceeding of CEIAC 2022, Volume 1. Springer Nature Singapore, 2023. http://dx.doi.org/10.1007/978-981-19-9669-6_39.

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Abdullah, Omar, Tahir Sufi, and Sanjeev Kumar. "Service Quality Perspective and Guest Satisfaction in Food and Beverage Outlets of Five-star Hotels of Delhi-NCR." In Technology and Social Transformations in Hospitality, Tourism and Gastronomy. CABI, 2023. http://dx.doi.org/10.1079/9781800621244.0006.

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Daskalaki, Eirini, and Denis Hyams-Ssekasi. "Examining the Occupational Stress Among Supervisors in the Hotel Industry." In Advances in Human Resources Management and Organizational Development. IGI Global, 2022. http://dx.doi.org/10.4018/978-1-6684-3937-1.ch015.

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The hotel industry has always been seen as vibrant, glamorous, and profitable. However, the novelty of working in the hotel industry is wearing off due to the demands and expectations from both the management and customers. The pressure to deliver high quality services and the expense to maintain the status quo in a hotel have become problematic. Employees are experiencing a wide range of issues including work related stress. Occupational stress as commonly known is one of the contributory factors connected to poor health, psychological and mental well-being. Using a qualitative data approach

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"Case study 3.5 Service quality and effective HR practices in ﬁve-star hotels in Cairo." In Employment Relations in the Hospitality and Tourism Industries. Routledge, 2004. http://dx.doi.org/10.4324/9780203644553-22.

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Assad, Basel Anwar, Madline Mohamad Jonbolat, and Loura Mohammad Abbas. "The Impact of Electronic Soft Skills on the Quality of Tourism Services during the Corona Pandemic (A Field Study on 5-star Hotels on the Syrian Coast)." In Research Aspects in Arts and Social Studies Vol. 1. Book Publisher International (a part of SCIENCEDOMAIN International), 2022. http://dx.doi.org/10.9734/bpi/raass/v1/3508a.

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Conference papers on the topic "Quality service of non-star hotel"

Sulistyadi, Yohanes, and Fauziah Eddyono. "Young Tourist Perspective on the Service Quality.(Case Study: Star Hotel in Bogor Toursim Area - Indonesia)." In Asia Tourism Forum 2016 - the 12th Biennial Conference of Hospitality and Tourism Industry in Asia. Atlantis Press, 2016. http://dx.doi.org/10.2991/atf-16.2016.33.

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Silva, L., P. Dissanayake, B. Kumarasiri, and D. Soorige. "CUSTOMER LOYALTY TOWARDS SUSTAINABLE HOTELS: CASE STUDIES IN SRI LANKA." In The 9th World Construction Symposium 2021. The Ceylon Institute of Builders - Sri Lanka, 2021. http://dx.doi.org/10.31705/wcs.2021.20.

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The hotel sector is directly combined with customer loyalty as it has become increasingly obvious by incorporating its’ antecedents with customer satisfaction and trust. Customer loyalty is influenced by customer satisfaction of hospitality service when it is significantly related to service quality. Sustainability is an important concept that can adapt to achieving customer loyalty in the Sri Lankan hotel sector. Indeed, most conventional hoteliers in Sri Lanka do not have the idea of success in achieving customer loyalty through the sustainability concept. Also, despite the abundance of rese

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Okwachi, Were Simon. "UNRAVELLING THE ANTECEDENTS OF RESTAURANT GRATUITY IN KISUMU COUNTY, KENYA: A STRUCTURAL EQUATION MODELING APPROACH." In Tourism and Hospitality Industry: Trends and Challenges. University of Rijeka, Faculty of Tourism and Hospitality Management, 2024. http://dx.doi.org/10.20867/thi.27.9.

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Purpose - Empirically, the act of tipping in the global services industry is as ancient as the Roman times. It can be traced back to centuries ago, although the area has attracted less attention in research. Nonetheless, gratuities contributes immensely on the economic wellbeing of servers. This paper therefore presents an investigation into applicable constructs triggering gratuities within the hotel food service departments including; rewarding service perceptions, incentives for improved future service and social norms. Thus, the purpose of this study was to establish the contribution of ea

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Koyuncu, Kadife, Bekir Esitti, Ronald J. Burke, and Mustafa Koyuncu. "Workplace Learning Cultures, Learning Potential and Important Work Outcomes among Managerial Employees in Five-Star Turkish Hotels." In International Conference on Eurasian Economies. Eurasian Economists Association, 2015. http://dx.doi.org/10.36880/c06.01344.

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This research investigated the relationship of perceived workplace learning culture, workplace learning potential, perceived employability, feelings of psychological empowerment, important work outcomes, and self-reported assessments of service quality among supervisors and managers in five star hotels in Turkey. Data were collected from 205 managers, an eighty-nine percent response rate, from twelve hotels, using anonymously completed questionnaires. Work outcomes included job satisfaction, perceptions of service quality and intent to quit. Managerial Self-efficacy was significantly related t

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Basisto, Irina. "Travel agency management." In Simpozion Ştiinţific al Tinerilor Cercetători. Ediţia a 22-a. Academy of Economic Studies, 2025. https://doi.org/10.53486/sstc2024.v1.12.

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Management in a travel agency is crucial to ensuring success, operational efficiency and meeting customer needs. The tourism industry is one of the most complex and dynamic sectors in the world, characterized by diverse services, infrastructure and actors involved. The manager plays a central role in stabilizing the agency’s strategic direction, ensuring that it meets customer requirements, while maintaining and developing market competitiveness. The manager must be an inspiring leader, able to motivate and guide the team in the common direction of success.The main functions of management incl

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Simanjuntak, Eliza, Nathalia Theodosia C., and Yustisia Kristiana. "Exploring the Impact of Service Quality on Commitment and Customer Loyalty in Jakarta's 3-Star Hotels." In International Conference on Tourism, Gastronomy, and Tourist Destination (ICTGTD 2016). Atlantis Press, 2017. http://dx.doi.org/10.2991/ictgtd-16.2017.1.

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Wu, Yu-Lung, and Ju-Jun Ting. "Fuzzy Multiple Criteria Decision Making Method Applied to Evaluation of Service Quality for Five-Star Hotels." In 2016 International Conference on Management Science and Management Innovation. Atlantis Press, 2016. http://dx.doi.org/10.2991/msmi-16.2016.37.

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Vujisić, Dragan. "Ugostiteljska delatnost." In XVI Majsko savetovanje. University of Kragujevac, Faculty of Law, 2020. http://dx.doi.org/10.46793/upk20.239v.

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In 2019, the Law on the Catering Industry was enacted in the Republic of Serbia. This law regulates the catering industry, which was the subject of the Law on Tourism before that. The subject of the catering industry is catering services, i.e. accommodation services, the services of preparation and serving food, drinks, and beverages, as well as the preparation and delivery of the food to the customers on some other place (other than the place where the catering business is located). The provider of these services is a caterer. A caterer is a commercial company, entrepreneur, while certain cat

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Zhu, Ling. "Research on the Evaluation System of Service Quality in High-star Hotels Based on Relation Matrix of Fuzzy Mathematics and Analytic Hierarchy Process." In 2nd International Conference on Management Science and Industrial Engineering (MSIE 2013). Atlantis Press, 2013. http://dx.doi.org/10.2991/msie-13.2013.8.

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Reports on the topic "Quality service of non-star hotel"

Colomb, Claire, and Tatiana Moreira de Souza. Regulating Short-Term Rentals: Platform-based property rentals in European cities: the policy debates. Property Research Trust, 2021. http://dx.doi.org/10.52915/kkkd3578.

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Short-term rentals mediated by digital platforms have positive and negative impacts that are unevenly distributed among socio-economic groups and places. Detrimental impacts on the housing market and quality of life of long-term residents have been particular contentious in some cities. • In the 12 cities studied in the report (Amsterdam, Barcelona, Berlin, Brussels, Lisbon, London, Madrid, Milan, Paris, Prague, Rome and Vienna), city governments have responded differently to the growth of short-term rentals. • The emerging local regulations of short-term rentals take multiple forms and exhibi

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