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Journal articles on the topic 'Quantitative Analysis Service'

Author: Grafiati

Published: 4 June 2021

Last updated: 28 July 2025

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1

Iacob, Maria-Eugenia, and Henk Jonkers. "Quantitative Analysis of Service-Oriented Architectures." International Journal of Enterprise Information Systems 3, no. 1 (2007): 42–60. http://dx.doi.org/10.4018/jeis.2007010103.

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Hu, Qingyun. "The quantitative analysis of difference between Chinese and German libraries subject services." Library Hi Tech 38, no. 2 (2019): 334–49. http://dx.doi.org/10.1108/lht-02-2019-0040.

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Purpose The purpose of this paper is to study the difference of subject service between Chinese and German libraries. Subject service is the key direction of user-oriented service in libraries at home and abroad, especially in university libraries. It is an innovative measure to provide service for teaching, learning and research in libraries under the information environment. Subject service has strong practicality, and with the increasing demand of users and the continuous change of external information environment, the service content and mode are gradually improved. Design/methodology/appr

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Wang, Haibo, and Bahram Alidaee. "White-glove service delivery: A quantitative analysis." Transportation Research Part E: Logistics and Transportation Review 175 (July 2023): 103144. http://dx.doi.org/10.1016/j.tre.2023.103144.

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Ionita, Dan, Roel Wieringa, Jaap Gordijn, and Ahmed Seid Yesuf. "Quantitative, Value-Driven Risk Analysis of e-Services." Journal of Information Systems 33, no. 3 (2018): 45–60. http://dx.doi.org/10.2308/isys-52150.

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ABSTRACTModern e-services are provided by networks of collaborating businesses. However, collaborators, and even customers, don't always behave as expected or agreed upon, and fraudsters attempt unfair exploitation, legally or illegally.Profitability assessments of e-services should therefore look beyond revenue streams and also consider threats to the financial sustainability of the service offering. More importantly, any such analysis should consider the business network in which the e-service is embedded. The e3value method is an established modeling and analysis method that allows enterpri

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Shen, Yining, and Xuankai Ye. "Quantitative analysis of social service space equity in urban parks in China." Journal of Infrastructure, Policy and Development 8, no. 6 (2024): 3762. http://dx.doi.org/10.24294/jipd.v8i6.3762.

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This study aims to quantitatively analyze the equity of social service space in urban parks in China, in order to explore the equity issues faced by different social groups in accessing urban park services. The research background focuses on the importance of urban parks as social service spaces, particularly in improving residents’ quality of life and well-being. Through a comprehensive literature review, the study examines the social service functions of urban parks, the relationship between parks and social psychology, and the theoretical framework of equity. The study employs quantitative

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Drejeris, Rolandas, Juozas Bivainis, Živilė Tunčikienė, and Eglė Drejerienė. "DETERMINING THE PURPOSEFULNESS OF NEW SERVICES ON THE GROUNDS OF THE RESULTS OF QUANTITATIVE ANALYSIS." Journal of Business Economics and Management 14, no. 4 (2013): 791–805. http://dx.doi.org/10.3846/16111699.2013.772917.

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The goal of the present article is to propose a methodology for substantiating the purposefulness of new service development reasoned by the results of a quantitative analysis of the current situation. The core of determining the purposefulness of new service development is assessing and comparing two trends of service business development: new service implementation and the main alternative of this process – the expansion of the scope of the current services. The paper demonstrates how the authors consolidate, annotate and critique available research on some logical aspects of new service dev

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Anjaria, Kushal, and Arun Mishra. "Quantitative analysis of information leakage in service-oriented architecture-based Web services." Kybernetes 46, no. 3 (2017): 479–500. http://dx.doi.org/10.1108/k-07-2016-0178.

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Purpose Any computing architecture cannot be designed with complete confidentiality. As a result, at any point, it may leak the information. So, it is important to decide leakage threshold in any computing architecture. To prevent leakage more than the predefined threshold, quantitative analysis is helpful. This paper aims to provide a method to quantify information leakage in service-oriented architecture (SOA)-based Web services. Design/methodology/approach To visualize the dynamic binding of SOA components, first, the orchestration of components is modeled. The modeling helps to information

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Bai, Jing, Xiaolin Chang, Kishor S. Trivedi, and Zhen Han. "Resilience-Driven Quantitative Analysis of Vehicle Platooning Service." IEEE Transactions on Vehicular Technology 70, no. 6 (2021): 5378–89. http://dx.doi.org/10.1109/tvt.2021.3077118.

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Kouba, V. "Public Service Veterinarians World-Wide: A Quantitative Analysis." Acta Veterinaria Brno 74, no. 3 (2005): 455–61. http://dx.doi.org/10.2754/avb200574030455.

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Becker, Jorg, Bjorn Niehaves, Philipp Bergener, and Michael Rackers. "Inclusive Electronic Public Service Delivery - A Quantitative Analysis." Electronic Markets 18, no. 4 (2008): 315–23. http://dx.doi.org/10.1080/10196780802420687.

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Cui, Jun, Hongchen Liu, and Qiang Wan. "Measuring the Digital Assets, Brand Services and Service Quality Quantitative Analysis: Evidence from China." International Journal of Social Sciences and Public Administration 2, no. 3 (2024): 503–10. http://dx.doi.org/10.62051/ijsspa.v2n3.68.

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This study mainly analyses over the data of 300 questionnaire surveys for China mobile, China, Unicom, and China Telcom. It uses the hypothesis testing methodology, ANOVA analysis, and multiple-linear regression testing methodology for data analysis and verification to prove the feasibility of the sample data. This study emphasizes the importance of using the established SERVQUAL model to measure the digital asserts, brand service, and quality-of-service of the mobile communications segment in China, albeit with fair variance based on expert judgments to capture specific industry aspects, as w

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Hasan, Edi, Muhammad Nasir, Syamsir, and Muhammad wajdi. "TEAM EMERGENCY SERVICE MODEL AS A HEALTH SERVICE MANAGEMENT STRATEGY IN WAKATOBI DISTRICT." International Journal Of Multidisciplinary Research And Studies 05, no. 09 (2022): 01–21. http://dx.doi.org/10.33826/ijmras/v05i09.2.

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Public services are closely related to the government, one of which is the concept of development and management with Information and Communication Technology (ICT). The differentiation of the emergency service model is the emergency service team program. The purpose of this study was to determine the feasibility of implementing the emergency service team model in the health care setting. The method used is mixed methods research, which is a combination of quantitative methods that use quantitative data analysis with SWOT analysis.

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Noor, Mohammad Sayed, and Narariya Dita Handani. "Exploring factors and customer perceptions of airport services: A quantitative textual analysis." Smart Tourism 5, no. 1 (2024): 2485. http://dx.doi.org/10.54517/st.v5i1.2485.

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<span lang="EN-GB">This study conducted an analysis of 1500 user generated content from Google Travel to examine the factors influencing airport services and customer perceptions. Quantitative textual analysis is employed to extract meaningful insights. Our findings highlighted the most frequently used words in airport user generated content, reflecting critical aspects of airport experiences such as the airport itself, the quality of service, and international travel. A cluster analysis revealed five distinct clusters, representing flight operations, location, views, customer feelings,

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Overby, Megan S., and Annette Baft-Neff. "Perceptions of telepractice pedagogy in speech-language pathology: A quantitative analysis." Journal of Telemedicine and Telecare 23, no. 5 (2016): 550–57. http://dx.doi.org/10.1177/1357633x16655939.

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Introduction Despite the growth of telecommunication applications to provide clinical healthcare services, there has been little attention to the pedagogical framework needed to train healthcare students to deliver these services. Methods In this exploratory investigation, perceptions of speech-language pathology/therapy (SLP/SLT) faculty ( n = 31), graduate students ( n = 16), and telehealth (“telepractice”) clinicians ( n = 16) were examined with a 15-item survey regarding the 1) comparative pedagogical importance of four skills common to telepractice and face-to-face service (f2f) delivery,

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Connor, Marc. "Continuity-of-Care for Substance Misusing Prison Leavers: A Quantitative Analysis of Service Delivery Models Within a Local Setting." Journal of Addiction Research 9, no. 1 (2025): 01–06. https://doi.org/10.33140/jar.09.01.04.

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Introduction: This study tests our assumption that prison-to-community continuity-of-care increases drug treatment engagement rates and reduces waiting times, hypothesis one (H1). Engaging with drug treatment services may improve health and crime outcomes for this vulnerable population. The study also aims to determine whether a single service delivery model, spanning both prison and community settings, improves these metrics, hypothesis 2 (H2). Method: Over a four-year period, the instances of continuity-of-care, prison release, and treatment start dates were recorded for individuals with sub

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Heavens, David, Joanne Hodgekins, Rebecca Lower, et al. "Service user experience of the Norfolk youth service." Mental Health Review Journal 25, no. 1 (2020): 85–98. http://dx.doi.org/10.1108/mhrj-03-2019-0008.

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Purpose There is an international drive to improve mental health services for young people. This study aims to investigate service user experience of a youth mental health service in Norfolk, UK. In addition to suggesting improvements to this service, recommendations are made for the development of youth mental health services in general. Design/methodology/approach A mixed-methods approach was used. Quantitative data from satisfaction questionnaires were analysed using descriptive statistics and compared between two time points. A semi-structured interview was used to generate qualitative dat

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Firdausi Fikri, Annisa, and Ertien Rining Nawangsari. "GAP ANALYSIS TO MEASURE SERVICE QUALITY AT PUBLIC SERVICE MALL (MPP)." Jurnal Governansi 9, no. 1 (2023): 18–34. http://dx.doi.org/10.30997/jgs.v9i1.5534.

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Bangkalan Regency is one of the regions in East Java that has a Public Service Mall (MPP). In 2018 basic services in Bangkalan are still not optimal, as an effort to improve service quality with MPP Bangkalan district. This study aims to measure service quality based on the service quality theory of Parasuraman, Zeithaml, and Berry with gap analysis 5 which is measuring the performance and expectations of service users, namely the community. The Servqual (Service Quality) model developed by Parasuraman, Zeithaml, and Berry, is the most widely used when measuring the quality of public services

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Peralta, Alberto, and Luis Rubalcaba. "Collaborative Service Innovation: A Quantitative Analysis of Innovation Networks in a Multisectoral Setting." Mathematics 9, no. 11 (2021): 1270. http://dx.doi.org/10.3390/math9111270.

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Partial least squares structural equation modelling has proven very valuable to study the unexplored and complex public service innovation networks (PSINs) in the public sector, from a socio-economic stance. Web have modelled PSINs’ three structural variables—Social, Actors, and Functioning mode—using a sample of original data (n = 233). Our PSINs’ model confirms them as instruments that produce public service innovation—involving technological and nontechnological characteristics. Additionally, we set-up a novel and potentially fruitful methodology to study the intricate formation and impact

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Santoso, Cindi Adelia, Dicky Wisnu Usdek Riyanto, and Dewi Nurjannah. "Analysis of Service Quality on Customer Satisfaction with Gap-Servqual Method and Importance Performance Analysis." Business Innovation Management and Entrepreneurship Journal (BIMANTARA) 3, no. 01 (2024): 59–77. http://dx.doi.org/10.22219/bimantara.v3i01.33611.

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In this digital era, understanding and meeting customer satisfaction is crucial with the increasing number of choices and customer expectations. This study aims to determine the quality of service and satisfaction at Klinik X Kota Malang. The samples in this study were 145. The sampling technique used was accidental sampling. The type of research used is survey explanatory with a quantitative approach. The data collection technique used was a questionnaire. Data analysis used the Service Quality Method (SERVQUAL) and Importance Performance Analysis (IPA). The results of this study show that th

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Paramananda, N. "The Impact of Automated Teller Machine Service Quality on Customer Satisfaction: A Quantitative Analysis." JUSTBEST Journal of Sustainable Business and Management 3, no. 2 (2023): 70–79. https://doi.org/10.52432/justbest.3.2.70-79.

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This study aims to analyze the effect of ATM service quality on customer satisfaction of Bank Mandiri ATM users in Denpasar. The focus of this study is four dimensions of ATM service quality, namely convenience (ease of access), reliability (reliability), ease of use (ease of use), and fulfillment (fulfillment of expectations). Using a quantitative approach, data were collected through questionnaires distributed to 106 respondents who are active users of Bank Mandiri ATMs. Data processing was carried out using SPSS, and multiple linear regression analysis was used to test the effect of each di

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Rochmansjah, Heru, and Karno Karno. "The Digitalization of Public Service Assurance." MIMBAR : Jurnal Sosial dan Pembangunan 36, no. 1 (2020): 43–52. http://dx.doi.org/10.29313/mimbar.v36i1.5073.

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Digitalization of public service assurance is a factor that determines the quality of public service to meet the expectations and desires of the citizens. Public service assurance needs to be supported by digital-based information systems. This research applies a mixed-method approach, started by a quantitative approach and continues with a qualitative approach. This study has 273 respondents and 17 informants. The quantitative research data analysis uses SEM analysis, qualitative data analysis uses QDA analysis, and score distribution analysis uses SPSS. The result of this research is the con

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Rohanta Siregar, Dra, Susyani x, and Manuntun Rotua. "Patients Satisfaction Analysis of Nutrition Service Program with Quantitative and Qualitative Method at Puskesmas Sukarami Palembang 2015." International Journal of Scientific Engineering and Research 5, no. 5 (2017): 65–71. https://doi.org/10.70729/ijser151236.

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23

Hartanto, Gunawan, Yuslinda Dwi Handini, and Ika Sisbintari. "Service Quality Analysis Using the Service Quality and Importance Performance Analysis Methods at the Jember Primary Tax Service Office." International Journal of Social Discussion 2, no. 2 (2025): 60–68. https://doi.org/10.59613/ijsd.v2i2.5.

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Jember Pratama Tax Office is a government institution that is required to provide excellent service to taxpayers so that service user (customer) satisfaction can be achieved. Service quality is one of the important elements that can measure taxpayer satisfaction. The purpose of this study is to analyze the level of service quality of KPP Pratama Jember to taxpayers using the SERVQUAL method and to determine the priority of improving the quality of KPP Pratama Jember services using the Importance Performance Analysis (IPA) method. This study is a quantitative study with a descriptive approach.

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Manić, Vladan, and Miloš Radosavljević. "Application of quantitative methods in analysis of medical treatments with physiotherapy." Odrzivi razvoj 4, no. 1 (2022): 29–42. http://dx.doi.org/10.5937/odrraz2201029m.

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Massage has long been used as a means of resolving painful conditions, relaxation as well as for aesthetic purposes. In the city of Kragujevac, in the last 10 years, there has been a greater interest in this type of service, and the offer in the city is quite large and diverse. Regardless of that, it is necessary to promote this type of service even better and bring the efficiency of action closer to certain groups of women, both in preventive use and as a choice for adequate treatment of painful conditions. The subject of the research is to analyze the interest of the female population in the

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Aswarasy, Kardinna, and Merita Bernik. "Analysis Of XXX Service Quality Using The E-Service Quality And Importance Performance Analysis." Dinasti International Journal of Economics, Finance & Accounting 5, no. 5 (2024): 5440–39. https://doi.org/10.38035/dijefa.v5i5.3595.

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The trend of digital banking is growing with easy access through mobile banking such as XXX marked by performance that increases every year and is included in the most frequently used mobile banking. However, some users complain about XXX application problems related to the services provided, namely not being able to log in easily, requests cannot be processed, the application is very slow, and other problems. To solve this problem, XXX needs to improve the performance of the services provided. This study aims to determine the current service quality of XXX as well as the gap between customer

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Hossain Khan, Md Shahadat, and Hanh Thi Nguyen. "TAFE Students' perspective about managing customer service: a quantitative analysis." IOSR Journal of Research & Method in Education (IOSRJRME) 4, no. 1 (2014): 06–11. http://dx.doi.org/10.9790/7388-04120611.

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Rizkia, Ayu. "Analisis Perilaku Pustakawan Di Dinas Perpustakaan Dan Kearsipan Kota Pekanbaru." TADWIN : Jurnal Ilmu Perpustakaan dan Informasi 3, no. 1 (2022): 1–7. http://dx.doi.org/10.19109/tadwin.v3i1.13789.

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The title of this research is an analysis of the behavior of librarians at the Pekanbaru City Library and Archives Service. The purpose of this study was to find out how the behavior of librarians at the Pekanbaru City Library and Archives Service in the field of service in the library. The method used is mixed research, which is a combination of quantitative and qualitative research, with a quantitative research sample of 100 users and a qualitative research sample of librarians who work in other fields of library service. Data collection techniques are questionnaires, interviews, observation

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Zagumennov, A. A., V. V. Naumova, and V. S. Eremenko. "Cloud Service for Multidimensional Processing of Quantitative Data for Solving Geological." Vestnik NSU. Series: Information Technologies 19, no. 3 (2021): 40–49. http://dx.doi.org/10.25205/1818-7900-2021-19-3-40-49.

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The study describes the developed cloud web service for multidimensional processing of quantitative data for solving a wide class of scientific geological tasks. The computing node “Multidimensional methods of data analysis” provides processing of tabular data using various methods of modern data analysis and allows to set their parameters and visualize the results. The node includes wide range of methods such as data preprocessing, descriptive statistics, cluster analysis, factor analysis, correlation analysis, regression analysis. Computing node “Multidimensional methods of data analysis” is

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Anam, Chairil, Nurul Qomariah, and Rusdiyanto Rusdiyanto. "SERVICE QUALITY STUDY ON CUSTOMER SATISFACTION AT KSP ASRI BONDOWOSO." Dynamic Management Journal 8, no. 3 (2024): 674. http://dx.doi.org/10.31000/dmj.v8i3.12022.

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This research aims to determine the influence of service quality, namely tangible (physical evidence service), reliability (reliability service), responsiveness (response service), assurance (guarantee service) and empathy (empathetic service) on KSP Asri Bondowoso customer satisfaction. This type of research is quantitative causality research. The population in this study were all KSP Asri Bondowoso customers with a sample of 90 saving customers. Sampling was carried out using non-probability techniques. Data collection techniques were carried out using questionnaires. Data analysis was carri

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Forjanič, Miran, Valerij Dermol, Vesna Skrbinjek, and Valentina Prevolnik Rupel. "Accessing dental services in Slovenia: A quantitative study." Journal of Infrastructure, Policy and Development 8, no. 9 (2024): 7851. http://dx.doi.org/10.24294/jipd.v8i9.7851.

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This research focuses on patients’ perceptions regarding the accessibility of dental services in Slovenia across four dimensions: financial accessibility, time accessibility, geographical accessibility, and service quality. We observed how specific factors impact accessibility dimensions of dental services in Slovenia, that patients perceive important. A cross-sectional quantitative survey was conducted using proportionate stratified sampling. Data was collected through an online questionnaire, and 599 completed responses were received from patients regarding their experiences and perceptions

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Reyes-Cruz, María Del Rosario, Lorgia Isamar Rueda de León-Barbosa, and Griselda Murrieta-Loyo. "Undergraduate Pre-service EFL Teachers’ Conceptions of Research: A Quantitative Analysis." Colombian Applied Linguistics Journal 19, no. 1 (2017): 67. http://dx.doi.org/10.14483/calj.v19n1.10534.

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This study explores, from a pragmatist perspective, the conceptions of research of undergraduate pre-service teachers from an English Language Major at a public Mexican university. A survey design was used. The informants were 108 pre-service EFL teachers from the second, sixth and tenth semesters. The conceptions of research showed similar percentages among the pre-service teachers from those semesters. Only a slight variation was found in the factor “misconceptions about research”. The factor “research about problem solution” was the only one that showed a significant but weak correlation wi

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Haoning, Tang, and Liang Xin. "Quantitative analysis of influencing factors of single vessel maintenance standard cost." E3S Web of Conferences 251 (2021): 03080. http://dx.doi.org/10.1051/e3sconf/202125103080.

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Ship equipment maintenance fee of the single standard funds under the influence of many factors, in order to analyse the ship maintenance fee standard for each single loading factors influence the size of paper from two aspects: the ship itself and using the environment of ship cost, displacement, use fixed number of year, the price level, service environment, the use frequency of six index quantification, the factors which influence on factors affecting the characteristics of the mutual influence and mutual restriction between the measures, using the index of conflict and contrast between the

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Markova, E. S. "Analysis of methods for assessing the quality of customer service." Innovative Economics and Law, no. 2 (2023): 32–38. http://dx.doi.org/10.53015/2782-263x_2023_2_32.

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Subject. The assessment of the quality of customer service is based on the analysis of various methods, giving a complete picture of the understanding. Goal. Consider methods that characterize the quality of customer service. Method or methodology. All methods of assessing the quality of services are classified into three types: characteristic, qualitative and quantitative. The results of the work. After analyzing the indicators, it is possible to identify the declining and successful areas of customer service quality, and, accordingly, to find methods and approaches for its improvement. Concl

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Scurr, Tom. "Understanding the Psychological Impact of Lockdown: Combining Quantitative and Qualitative Analysis of Emergency Presentations." BJPsych Open 8, S1 (2022): S112—S113. http://dx.doi.org/10.1192/bjo.2022.339.

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AimsThe pandemic of the COVID-19 variant caused a near-global lockdown, and the psychological impact of the direct effects of the virus, along with the resulting lockdown periods cannot be overestimated. Referrals made to the Liaison Psychiatry service at Derriford hospital during the 2020 lockdown were audited to better understand effects on patients’ mental health and resulting emergency presentations to services. These data were then used to identify areas for improvement, in order to tailor services to better support the population during recovery from the current lockdown, and for plannin

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Slamet, Achmad Diny Hidayatullah, and Imam Bani Mustolik. "Longitudinal Analysis of Universities Management Maturity in Indonesia." International Journal of Economics, Business and Management Research 08, no. 07 (2024): 294–313. http://dx.doi.org/10.51505/ijebmr.2024.8719.

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The maturity of the management of public service agencies greatly determines quality and competitiveness. The main objective of this research is to assess the management maturity level of public service agencies in Indonesian state Islamic universities using the BLU-MaturityRating Model. The research design uses a mixed-methods research paradigm with a sequential approach, which collects quantitative data followed by qualitative data. The researchers collected quantitative data from secondary data published by the Directorate of Public Service Agencies, Ministry of Finance of the Indonesia Rep

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Zhao, Guo Xiang, Xiao Yin Liu, and Zhi Wei Gao. "Quantitative Analysis of the Process Models in IT Service Provision Engineering." Applied Mechanics and Materials 631-632 (September 2014): 1153–59. http://dx.doi.org/10.4028/www.scientific.net/amm.631-632.1153.

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Nowadays, the provision of IT service is becoming the main business of IT enterprise operation, especially in E-commerce; however, the study on its quantitative modelling method is still in its infancy. This paper studies key subprocesses affecting IT service provision from the aspect of incident process, and provides a quantitative solution for enterprises to modular IT service by designing key subprocesses, establishing measurement metrics and process performance models across full lifecycle. In the end, the numerical analysis and measured data proves that the model has a relatively high goo

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Lalang, John D., Nikson Tameno, Aldarine Molidya, and Olivia L. E. Tomasowa. "Analysis of Fundamental Services in Kupang City NUSA Tenggara Timur." Webology 18, no. 2 (2021): 920–33. http://dx.doi.org/10.14704/web/v18i2/web18363.

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This study analyzes people's access to the use of basic service facilities in Kupang City, East Nusa Tenggara. Research on the portrait of basic service functions in Kupang City. Kupang City has a high enough potential to advance basic service facilities, but it is not supported by adequate facilities and infrastructure. The absence of these supporting facilities will certainly reduce the quality of basic services in Kupang City. This research provides benefits for the NTT provincial government and can be used as a reference in improving facilities and improving basic services from bureaucrats

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Prastiyo, Imam Budy, Efendhi Prih Raharjo, and Siti Maimunah. "Analysis of User Satisfaction Level of Pemalang Batang Toll Road." Jurnal Teknologi Transportasi dan Logistik 5, no. 2 (2024): 147–56. https://doi.org/10.52920/jttl.v5i2.185.

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The construction of toll roads serves as infrastructure that supports economic and social mobility and promotes regional development. However, toll road services often face issues such as deteriorating road quality, lack of road facilities, and traffic disruptions due to accidents or repairs. This study aims to describe toll road service variables, the characteristics, and the satisfaction level of toll road users. The method used is quantitative descriptive. Service variables include information, accessibility, reliability, mobility, safety and security, rest areas, and responsiveness, adapte

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Verma, Aditya. "Quantitative Evaluation of Sentiment Analysis on E-Commerce Data." Turkish Journal of Computer and Mathematics Education (TURCOMAT) 11, no. 1 (2020): 901–7. http://dx.doi.org/10.17762/turcomat.v11i1.13588.

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With the emergence of technology and Big Data in the modern world, it is important to govern such vast amounts of data. Amazon and other e-commerce websites play a vital role in the delivery of goods services to the user. Nonetheless, such services are frequently accompanied by consumer reviews and ratings of the things they sell. Such reviews and ratings provided in the form of textual feedback serve to improve service delivery and product quality in the event that a consumer is dissatisfied. Thus, the process of evaluations and ratings is regarded as a significant component of the customer s

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Siagian, Nalom. "ANALYSIS OF SOCIO-ECONOMIC FACTORS THAT INFLUENCE THE LEVEL OF PUBLIC SERVICE SATISFACTION IN MEDAN CITY." American Journal of Interdisciplinary Innovations and Research 6, no. 8 (2024): 74–87. http://dx.doi.org/10.37547/tajiir/nicspeep-2024-01-07.

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Research Objectives The aim of this research is to determine and analyze the extent to which variables of people's income, employment status and social conditions influence increasing public service satisfaction through the quality of public services as an intervening variable . Originality The subjects of this research are the residents/community of Medan City, where the variables in this research are independent variables, namely people's income, employment status, and social conditions , the dependent variable, namely the variable increasing public service satisfaction and the intervening v

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Nasyita, Rafa Ahdiya, Muhamad YGG Seran, and Euis Salbiah. "QUALITY ANALYSIS OF MOTOR VEHICLE TAX SERVICE." Indonesian Journal of Social Research (IJSR) 1, no. 2 (2020): 93–101. http://dx.doi.org/10.30997/ijsr.v1i2.15.

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The purpose of this study is to find out how the quality of motor vehicle tax services in the Samsat Office in Bogor City, the theory used in this study is the theory of Zeithaml, Parasuraman & Berry in Hardiansyah (2011), in which there were five dimensions : tangible, reliability, responsiveness, assurance and emphaty. The method used is descriptive analysis method using a quantitative approach. Data analysis techniques use WMS (Weight Mean Score). While the technique of data collection is done using field studies (observation, interviews, questionnaires, and documentation); and literatu

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Firdaus, Muhammad, and Widya wahyu Defri. "ANALYSIS OF QUALITY OF CHILDHOOD VACCINATION SERVICES BY PARENTS IN PEKANBARU." Journal of STIKes Awal Bros Pekanbaru 3, no. 1 (2022): 46–52. http://dx.doi.org/10.54973/jsabp.v3i1.151.

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Service quality is a form of consumer assessment of the level of service received with the level of service expected. If the service received or felt is as expected, then the quality of service is perceived as good and satisfactory by the patient. The main goal of vaccines is the establishment of herd immunity. Children and adolescents are also a group that is vulnerable to Covid-19. The presence of the delta variant of the Covid-19 mutation causes the level of risk of Covid-19 transmission to increase. The purpose of this study was to evaluate the quality of service in the implementation of C

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Najwan, Nurul, Renni Anggraini, and Alfa Taras Bulba. "Evaluating the Performance of Ulee Lheue Ferry Port Facilities and Services in Banda Aceh City using the Importance Performance Analysis Method." MEDIA KOMUNIKASI TEKNIK SIPIL 29, no. 2 (2024): 300–307. http://dx.doi.org/10.14710/mkts.v29i2.58377.

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The Ulee Lheue Ferry Port connects Banda Aceh City to Sabang City. Passenger services at the port are expected to meet the established service standards to enhance Sabang City tourism and mobility for local residents. The purpose of this study is to evaluate the performance of facilities and services at the Ulee Lheue Ferry Port based on passenger assessment. This study employs a quantitative descriptive method, with a questionnaire instrument delivered to 400 respondents using simple random sampling. Respondents should meet the following criteria: must have used port facilities and services i

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Puteri, Tiara Yulizar, Otong Karyono, and Kania Agustina. "ANALISIS HUBUNGAN FAKTOR-FAKTOR KUALITAS PELAYANAN DENGAN KINERJA PELAYANAN." JURNAL DIALOGIKA Manajemen dan Administrasi 3, no. 1 (2022): 41–48. http://dx.doi.org/10.31949/dialogika.v3i1.2115.

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This research aims to analyze the relationship between service quality factors and service performance carried out in the Bogor Regency Regional Secretary environment. This research uses quantitative methods with data collection techniques through research questionnaires distributed to 164 employees who have the task of providing services, with the analysis technique used is multiple correlation analysis. The results of the study prove empirically that the quality factors of service have a significant relationship with service performance

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Mardian, Lulu Alfiani, Suci Putri Lestari, and Dudu Risana. "The Effect Of Perceived Price And Service Quality On Purchasing Decisions For Electronic Services (Survey On Customers Of Computer Kios & Services Singaparna)." Journal of Indonesian Management 3, no. 3 (2023): 435–48. http://dx.doi.org/10.53697/jim.v3i3.1390.

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This research used in this research is quantitative research. This study describes the influence of perceived price and service quality on service purchasing decisions at computer & service kiosks in Singapore. So the type of research taken is quantitative research with a Causal Descriptive survey method. The survey in this study was for customers of Singaparna Computer & Service Kiosks with a sample of 100 respondents. The data used are primary and secondary data. The data analysis technique used is Multiple Liner Regression Analysis using SPPS V.25 Software. The results of this study

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Karakolias, Stefanos. "Outsourcing Non-Core Services in Healthcare: A Cost-Benefit Analysis." International Journal of Scientific Research and Management (IJSRM) 12, no. 10 (2024): 1177–95. http://dx.doi.org/10.18535/ijsrm/v12i10.mp01.

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Outsourcing non-core services in healthcare, such as housekeeping, IT support, catering, and security, has emerged as a popular strategy for healthcare organizations looking to reduce costs and focus on patient care. This paper presents a comprehensive cost-benefit analysis of outsourcing these services, considering both financial and operational implications. Through a combination of quantitative analysis and qualitative insights from healthcare administrators, the study explores how outsourcing affects cost savings, operational efficiency, and overall service quality. The findings indicate t

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Santosa, Achadi Budi. "Analysis of Student Satisfaction with School Administration Services." EDUKASIA Jurnal Pendidikan dan Pembelajaran 6, no. 1 (2025): 1–14. https://doi.org/10.62775/edukasia.v6i1.1173.

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This study investigated students’ satisfaction with administrative services at the Senior High School level in the Yogyakarta area. Using a quantitative descriptive approach, data were collected through a Likert-scale questionnaire distributed to 104 students and analyzed using descriptive statistics. The findings of the study indicated that the overall level of student satisfaction was categorized as “good,” with a mean score of 3.4 and a dominant median value of 4 across 12 service indicators. Key service aspects, such as comfort of service space, adequacy of facilities, responsiveness, clar

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Rahayu, Sri. "ANALYSIS TINGKAT KEPUASAN PELAYANAN NASABAH BSI DI ACEH DENGAN MENGUNAKAN PENDEKATAN IMPORTANCE PERFORMANCE ANALYSIS." Jurnal Ilmiah Akuntansi, Manajemen dan Ekonomi Islam (JAM-EKIS) 5, no. 1 (2022): 82–95. http://dx.doi.org/10.36085/jam-ekis.v5i1.2995.

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The purpose of this research is to analyze service quality and determine customer satisfaction. The method used in this research is to find a quantitative method. The population used in this study are Indonesian Islamic Bank customers who are in the Aceh region. The number of samples used in this study were 188 respondents. primary data is the type of data used in this study. The method used in this research is the Importance Performance Analysis (IPA) method to find out which attributes should be improved and applied. The results of this study use the IPA analysis method which shows that ther

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Lacida, Willie. "Quantitative analysis of student satisfaction and healthcare service utilization in Philippine State universities using logistic regression." Edelweiss Applied Science and Technology 9, no. 5 (2025): 2102–6. https://doi.org/10.55214/25768484.v9i5.7382.

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This study explores the relationship between university students’ satisfaction with campus healthcare services and their engagement with those services. Using a cross-sectional survey of 300 students across multiple Philippine universities, the researcher measured satisfaction (via a validated Likert-scale questionnaire) and healthcare engagement (measured as utilization of campus health services). The researcher reported high internal consistency for the satisfaction scale (Cronbach’s α = .87) and described demographic characteristics. Pearson correlation and χ² tests indicated a moderate pos

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Fan, Linjun, Jun Tang, Yunxiang Ling, and Benxian Li. "Dynamic and Quantitative Method of Analyzing Service Consistency Evolution Based on Extended Hierarchical Finite State Automata." Scientific World Journal 2014 (2014): 1–11. http://dx.doi.org/10.1155/2014/793271.

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This paper is concerned with the dynamic evolution analysis and quantitative measurement of primary factors that cause service inconsistency in service-oriented distributed simulation applications (SODSA). Traditional methods are mostly qualitative and empirical, and they do not consider the dynamic disturbances among factors in service’s evolution behaviors such as producing, publishing, calling, and maintenance. Moreover, SODSA are rapidly evolving in terms of large-scale, reusable, compositional, pervasive, and flexible features, which presents difficulties in the usage of traditional analy

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