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Journal articles on the topic 'Redressal'

Author: Grafiati

Published: 3 June 2025

Last updated: 31 July 2025

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1

Bind, Chandresh. "Beyond Complaints: A Strategic Analysis of College Grievance Redressal System." INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 08, no. 05 (2024): 1–5. http://dx.doi.org/10.55041/ijsrem35362.

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The Grievance Redressal System (GRS) aims to look into the complaints lodged by any student and redress it as per requirement. The students can state their grievance regarding any academic and non- academic matter within the campus through the online and grievance/ suggestion box. The institution aims at solving the grievances of the students within stipulated academic and non- academic matter within the campus through the online and grievance/ suggestion box. The institution aims at solving the grievances of the students within stipulated time. Key Words: Grievance, Redressal, GRS Application

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Maurya, Kajal Kumari. "Grievance Redressal Portal." International Journal for Research in Applied Science and Engineering Technology 12, no. 12 (2024): 2989–92. http://dx.doi.org/10.22214/ijraset.2024.59457.

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Abstract: Our aim is to address and streamline the grievance resolution process within the university setting, focusing on issues pertinent to the academic, administrative, and infrastructural domains. This web portal is user friendly interface. Thus the users will feel very easy to work on it. By using this system admin can manage all the data of students, teachers and parents. The students, teachers and parents of students create a new account before logging in or he/she can log into the system with his/her created account. The portal incorporates a refined categorization system to precisely

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Tripathi, Sonal. "Grievance Redressal Mechanism." International Journal for Research in Applied Science and Engineering Technology 12, no. 4 (2024): 5407–33. http://dx.doi.org/10.22214/ijraset.2024.61108.

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Narayanaswami, R. "Redressal of Public Grievances." Indian Journal of Public Administration 32, no. 2 (1986): 295–302. http://dx.doi.org/10.1177/0019556119860207.

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Mankar, Monali. "ONLINE STUDENT GRIEVANCE REDRESSAL SYSTEM." INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 08, no. 04 (2024): 1–5. http://dx.doi.org/10.55041/ijsrem30044.

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A dispute that develops at any level of an organization is referred to as a grievance. A student's community is the most exposed entity in an educational organization. Many times, students are unable to state their issues and sometimes fail to seek out proper support for the problem they are having in a collegey. On analyzing the above mentioned problems we designed Grievance redressal cell to deal with the grievance and to seek the redressal. This cell is not only for the students but also for the staff members and clerks of our college. The web application builds a platform for the all membe

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Singh, Alok Pratap, Ankur Goel, Aakansha Goel, and Diksha Arya. "NLP based Grievance Redressal System." International Journal of Computer Applications 184, no. 12 (2022): 44–48. http://dx.doi.org/10.5120/ijca2022922104.

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Singh, Ravindra, and Sewa Singh. "Grievance Redressal Machinery in UK." Indian Journal of Public Administration 53, no. 2 (2007): 223–37. http://dx.doi.org/10.1177/0019556120070206.

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Patel, Viral, Daanyaal Kapadia, Deval Ghevariya, and Shiburaj Pappu. "All India Grievance Redressal App." June 2020 2, no. 2 (2020): 91–99. http://dx.doi.org/10.36548/jitdw.2020.2.002.

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Citizens of the India face civic problems in their day-to-day lives. They resort to the one of many ways provided by the government to file their complaints. The grievance registration systems have evolved in many ways with the advancement in technologies to simplify the task. This paper presents the architecture of a Grievance redresser Application where the civilians can address any kind of complain which they are facing. The main focus of the project is about the pothole related complains. One of the most difficult task for the government officials to estimate the total time and material re

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Prof., D. B. Dandekar Himani Nawale Rutuja Vidhate Kunja Bhat Samiksha Lande Tejaswini Chaudhari. "University Student Dispute Redressal System." International Journal of Advanced Innovative Technology in Engineering 10, no. 2 (2025): 153–59. https://doi.org/10.5281/zenodo.15423168.

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University Student Dispute Redressal System is a web-based application developed to facilitate the efficient and transparent handling of student complaints within educational institutions. This system enables students to submit grievances related to various campus facilities such as the hostel, canteen, and library. Upon submission, grievances are first reviewed by the Head of the Department (HOD) for approval or rejection. Approved grievances are forwarded to the respective department for resolution, and once addressed, the principal performs a final verification before notifying the student

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10

Sukhdeep and Rajbans Singh Gill. "Redressal of Consumer Grievances: A Case Study of State Consumer Disputes Redressal Commission, Chandigarh." Journal of Advance Research in Business Management and Accounting (ISSN: 2456-3544) 2, no. 7 (2016): 01–11. http://dx.doi.org/10.53555/nnbma.v2i7.93.

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Our society has, essentially, been dynamic though its speed of dynamism is found to be varying between that of the bullock-carts to that of the space travel. Man, being a social and rational animal has ever tried to improve upon everything he laid hands on or anything he had invented or discovered.1 His special faculty to thoughtfulness has always been inspiring to channelize all his energies to reach a destination of perfection in life. The inherent virtues of interaction and interdependence of the human beings2 are taken to be the symbol of dynamism of a civilization. The existing commercial

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Sahare, Prof R. K. "ONLINE GRIEVANCE REDRESSAL SYSTEM (OGRS) USING PHP and MYSQL." INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 08, no. 04 (2024): 1–5. http://dx.doi.org/10.55041/ijsrem30441.

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Our Online Grievance Redressal System is a vital tool in modernizing the resolution of users concerns within educational institutions. With a user-friendly interface, user can easily submit grievances, track progress, and engage with administrators responsible for resolving issues. This platform fosters transparency, efficiency, and fairness, ensuring that everyone's voice is heard and every problem is addressed promptly. By embracing digital solutions, we aim to create a supportive learning environment where students and everyone feel empowered to advocate for their rights and contribute to c

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Arshanapally, Amulya, Likhitha Thummaganti, and Sai Parineeta Udayagiri. "Innovative Approaches and Technological Perspectives in Grievance Redressal Systems." International Journal of Research Publication and Reviews 6, no. 4 (2025): 2476–96. https://doi.org/10.55248/gengpi.6.0425.1389.

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Stojisavljević, Stela, Bosiljka Đikanović, Luka Vončina, et al. "The challenge of ensuring elderly people can access their health insurance entitlements: a mixed methods study on the Republic of Srpska’s Protector of Patients’ Health Insurance Entitlements." BMJ Global Health 7, Suppl 6 (2022): e009373. http://dx.doi.org/10.1136/bmjgh-2022-009373.

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IntroductionHealthcare utilisation requires knowing one’s entitlements and how to access them (navigation) and having access to grievance redressal when entitlements are denied. To ensure citizen access to and use of health insurance entitlements, the Health Insurance Fund established an initiative called the Protector of Patients’ Health Insurance Entitlements (PPHIE). PPHIEs are supposed to provide patient navigation and grievance redressal services. This paper explores to what extent this initiative meets its objectives and is used by the elderly in rural areas.MethodsThis study employed a

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Putturaj, Meena, Anja Krumeich, Prashanth Nuggehalli Srinivas, Nora Engel, Bart Criel, and Sara Van Belle. "Crying baby gets the milk? The governmentality of grievance redressal for patient rights violations in Karnataka, India." BMJ Global Health 7, no. 5 (2022): e008626. http://dx.doi.org/10.1136/bmjgh-2022-008626.

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BackgroundPatient rights aim to protect the dignity of healthcare-seeking individuals. Realisation of these rights is predicated on effective grievance redressal for the victims of patient rights violations.MethodsWe used a critical case (that yields the most information) of patient rights violations reported in Karnataka state (South India) to explore the power dynamics involved in resolving grievances raised by healthcare-seeking individuals. Using interviews, media reports and other documents pertaining to the case, we explored the ‘governmentality’ of grievance redressal for patient rights

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Jisha Mary Mathew. "Redressal Mechanism Regarding Complaints on Insurance Products: Efficient or not Efficient in India." Journal of Information Systems Engineering and Management 10, no. 19s (2025): 842–55. https://doi.org/10.52783/jisem.v10i19s.3121.

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This paper examines the effectiveness of grievance redressal mechanisms for complaints related to insurance in India, looking at the challenges that consumers face and where improvement can be made. A mixed-methods approach combining qualitative techniques, including in-depth interviews and case studies, with quantitative surveys is used to examine the experiences of consumers with the different redressal forums, such as the IRDAI, the Insurance Ombudsman, and company grievance cells. The most common complaint was found to be the rejection of claims, across life, health, and general insurance,

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Meshram, Er Ashwini, Vedanti Palandurkar, Harshal Zade, Akash Masram, and Nikita Manmode. "A Survey on Student Grievance Redressal System." International Journal for Research in Applied Science and Engineering Technology 11, no. 2 (2023): 715–20. http://dx.doi.org/10.22214/ijraset.2023.49116.

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Abstract: Student satisfaction is a major concern throughout the institute. However, many times students cannot express their concerns. That eventually results in student dissatisfaction. Hence, to solve this problem a student grievance cell system is useful and it deals with student issues and grievances. The student can lodge their complaints through this system which will be redressed by the institute. The student grievance cell is where students can make a complaint without fear of accomplishment and discrimination and ask for help if there is any problem. A student grievance cell is a gro

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17

Verma, Vikas, and Ashok Yadav. "Reimagining Consumer Redressal Mechanisms in AI-Driven Markets: The Case for Digital Mediation and Smart Regulation." Open Access Journal of Multidisciplinary Research 1, no. 2 (2025): 27–38. https://doi.org/10.47760/oajmr.2025.v01i02.003.

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The rapid proliferation of AI-driven markets has fundamentally altered the consumer landscape, necessitating a reimagining of traditional redressal mechanisms. Conventional dispute resolution methods are becoming inadequate in the face of AI algorithms increasingly mediating consumer interactions and decision-making processes. This conceptual paper explores how India can modernize its consumer redressal framework to respond effectively to the unique challenges posed by AI-driven markets. It critically assesses the limitations of existing consumer grievance mechanisms, examines the potential of

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18

Chandra, Reetu. "Foundational Learning: Unearthing Key Issues and Redressal." International Journal of Education 16, no. 1 (2024): 71. http://dx.doi.org/10.5296/ije.v16i1.22089.

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The National Education Policy 2020 in India recognizes the importance of investing in the early years which is the most important indicator of productive and efficient human capital a country must ensure. The policy thus, obligates strong investment in foundational learning with a special focus on the attainment of foundational literacy and numeracy skills among children in their early years. For this, policy lays a roadmap for academic and systemic reforms in mission mode for better planning, designing, and implementation of interventions for foundational learning. Accordingly, the NIPUN Bhar

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Dayal, Bhupeshwar, and Rajvir Dhaka. "The CM Window in Haryana: A Landmark Initiative for Grievance Redressal." Indian Journal of Public Administration 67, no. 4 (2021): 587–607. http://dx.doi.org/10.1177/00195561211056412.

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Grievance redressal is often a general administrative exercise which is adopted by various state governments and agencies with varying degrees of commitment and efficacy. An ideal redressal mechanism aims at safeguarding degrees against official apathy, corruption and systemic aberrations. It also implicitly acts as a deterrent to erring agencies and functionaries as well as sets a benchmark for a higher executive’s oversight to peoples’ complaints. A revisit to the course and manner of this hitherto routine exercise reveals that the functional and effectual system for addressing people’s grie

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20

Dhakal, Amrit. "Public Perception Towards Service Delivery System of Government Organization: A Study of Birendranagar Municipality." Lumbini Journal of Business and Economics 12, no. 2 (2025): 97–107. https://doi.org/10.3126/ljbe.v12i2.77419.

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Purpose: This study explores how residents of Birendranagar municipality, Nepal, perceive government service delivery, focusing on Citizen Charter, responsiveness, grievance redressal, and service quality. The purpose is to assess public perceptions of these aspects and understand their impact on overall satisfaction with government services.Methods: A descriptive research design was employed, involving a survey of 152 clients from government organizations in Birendranagar. Data were collected using a self-designed questionnaire with closed-ended questions on a five-point Likert scale. The ana

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Singh, Kanwal D. P., and Anant Vijay Maria. "Bankruptcy Fraud and Victim Redressal System: A Time for Change." Journal of Victimology and Victim Justice 2, no. 2 (2019): 184–201. http://dx.doi.org/10.1177/2516606919841792.

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The white-collar crimes in India are either underreported or brushed away due to crony capitalistic tendencies. The non-reporting of such crimes renders the victims without any due redressal, which in turn leads to the catastrophic problem of non-availability of an appropriate legal framework or statistics to address the core problem. This then leads to the bigger problem of victimology with respect to white-collar crimes in India. The world faced a similar problem and rather a peculiar one when the US economy was in shambles due to the subprime crisis wherein the banks, regulatory framework,

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Aggarwal, Veena, P. R. Krithika, and Deepika Garg. "Strengthening municipal governance for effective consumer grievance redressal." International Journal of Regulation and Governance 10, no. 2 (2010): 63–75. http://dx.doi.org/10.3233/ijr-120095.

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23

Jamali, Babak, and Saeid Eshghi. "Salicylic Acid–Induced Salinity Redressal in Hydroponically Grown Strawberry." Communications in Soil Science and Plant Analysis 46, no. 12 (2015): 1482–93. http://dx.doi.org/10.1080/00103624.2015.1043447.

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Khanna, Arjun, Sourabh Pahuja, HariKishan Gonuguntala, and Deepak Talwar. "Rigid Bronchoscopy Training in India – Time for a Redressal." Journal of Association of Chest Physicians 12, no. 2 (2024): 94. http://dx.doi.org/10.4103/jacp.jacp_47_23.

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25

Shukla, Archana, and R. Srinivasan. "The Uttar Pradesh Lokayukta: Efficient Redressal of Citizen Grievances." Vikalpa: The Journal for Decision Makers 30, no. 3 (2005): 121–34. http://dx.doi.org/10.1177/0256090920050309.

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Shukla, Archana, and R. Srinivasan. "The Uttar Pradesh Lokayukta: Efficient Redressal of Citizen Grievances." Vikalpa: The Journal for Decision Makers 31, no. 1 (2006): 147–56. http://dx.doi.org/10.1177/0256090920060114.

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Salam, Sushmita, and Supriya Keisham. "Prevention, prohibition and redressal of sexual harassment at workplace." Journal of Medical Society 38, no. 3 (2024): 167–68. https://doi.org/10.4103/jms.jms_4_25.

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SUGANTHI, ]Dr M. "AI-Driven Grievance Redressal System for Public Service Enhancement." INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 09, no. 03 (2025): 1–9. https://doi.org/10.55041/ijsrem42678.

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- The growing demand for parking in densely populated urban areas has led to significant challenges, including congestion, inefficient space utilization, and frustration among drivers. Traditional parking systems often struggle to manage high volumes of vehicles, resulting in wasted time and increased environmental impact. The Automated Car Parking System (ACPS) addresses these issues by using advanced sensor technologies to monitor parking space availability in real-time. The system provides accurate, up-to-date information to drivers, guiding them to open parking spaces and improving overall

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Kumar, Anup, Amit Adlakaha, and Kampan Mukherjee. "The effect of perceived security and grievance redressal on continuance intention to use M-wallets in a developing country." International Journal of Bank Marketing 36, no. 7 (2018): 1170–89. http://dx.doi.org/10.1108/ijbm-04-2017-0077.

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Purpose Many developing countries, including India, are committed to curbing black money from the economy. Therefore, these countries are focusing on a transparent online transaction facility. M-wallets are one online option facilitated by various companies using a mobile application. The purpose of this paper is to investigate the impact of perceived usefulness, perceived security, perceived ease of use, trust, grievance redressal and satisfaction on young users’ intention to continually use M-wallet in India. Design/methodology/approach A research framework based on the expectation–confirmat

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Raji, Harshini, and C. Velayutham. "Shakthi, A Mobile Phone Application to Promote Legal Redressal Awareness Among Young Indian Women." Indian Journal of Gender Studies 26, no. 3 (2019): 410–23. http://dx.doi.org/10.1177/0971521519861193.

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Shakthi is a mobile phone application launched for spreading awareness of legal redressal procedures available for women in India. It was designed to gauge the need for legal awareness and was tested on a group of 30 young women between 18 and 25 years old. Many heinous crimes committed against women remain under-reported because of social stigma, illiteracy and lack of reporting knowledge. The application addressed topics such as what is a First Information Report (FIR) and how to file one, the redressal process for sexual harassment at work, etc. The analysis of the tests showed that the par

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Gouri Prabha, PV. "Grievance Redressal Mechanism: A Comparative Study between Coastal & Non Coastal Districts of Odisha." International Journal of Scientific Engineering and Research 7, no. 7 (2019): 11–14. https://doi.org/10.70729/ijser18809.

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Sharma, Reema, and Fulbag Singh. "Banking Ombudsman Scheme: A Redressal Mechanism for Banking Customer's Grievances." Asian Journal of Research in Banking and Finance 5, no. 6 (2015): 136. http://dx.doi.org/10.5958/2249-7323.2015.00077.2.

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S, Mohana Murali. "The Securities Exchange Board of India Investor Grievance Redressal System." Shanlax International Journal of Commerce 7, S1 (2019): 20–28. https://doi.org/10.5281/zenodo.2552191.

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Investors may be individuals and institutions. Individual’s investors operate alongside institutional investors in the investment arena.  However, their characteristics are different. Individual investors are large number but their investable resources are comparatively smaller.  They generally lack the skill to carry out extensive evaluation and analysis before investing.  Moreover, they do not have the time and resources to engage in such an analysis. 

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Mugdha, Mujumdar, Prabhu Sandeep, and Hallur Giri. "Qualitative Analysis of Consumer Redressal Practices in Indian Regulated Sectors." International Journal of Recent Technology and Engineering (IJRTE) 9, no. 4 (2020): 361–70. https://doi.org/10.35940/ijrte.D4987.119420.

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This paper aims to study and analyse consumer complaint resolution mechanisms and ombudsman frameworks in three Indian regulated sectors and tries to compare it with that of telecom sector. Here an analysis of regulatory data is carried out. The paper is both theoretical and analytical in nature. This research sheds light on complaint resolution frameworks in Indian regulated sectors such as “Banking, Insurance, Electricity and telecom. Role of Ombudsman and alternates dispute resolution mechanism in the sector is also studied. It is necessary for Ombudsman to perform its duties and resp

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Kumar, Inakhiya Govind. "The Role of Centralized Public Grievance Redress and Monitoring System (CPGRM) in Ensuring time-bound and Effective Redressal of Grievances." Public Affairs And Governance 9, no. 2and3 (2021): 150–62. http://dx.doi.org/10.5958/2321-2136.2021.00009.6.

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Dr., D. S. Phulari. "Consumer Protection Act, 2019." 'Journal of Research & Development' 15, no. 11 (2023): 4–8. https://doi.org/10.5281/zenodo.8042569.

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The new Consumer Protection Act was passed by Parliament in 2019. It came into force in July 2020 and replaced the Consumer Protection Act, 1986. Consumer Protection Act, 2019 is a law to protect the interests of the consumers. This Act provides safety to consumers regarding defective products, dissatisfactory services, and unfair trade practices. The basic aim of the Consumer Protection Act, 2019 is to save the rights of the consumers by establishing authorities for timely and effective administration and settlement of consumers’ disputes. Consumer Protection is not a new concept. It wa

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Singh, Ajay, and Ashutosh Singh. "Complaints and their Redressal : A Study on the Indian Banking System." Indian Journal of Finance 15, no. 3 (2021): 23. http://dx.doi.org/10.17010/ijf/2021/v15i3/158127.

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Ahmad, Hamna, Umar Farooq Gohar, Hamid Mukhtar, et al. "Achyranthes aspera Extracts as Adjuvants for the Redressal of Antibiotic Resistance." Pharmaceutics 14, no. 10 (2022): 2219. http://dx.doi.org/10.3390/pharmaceutics14102219.

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Achyranthes aspera seeds and leaves are believed to reverse antibiotic resistance and increase the efficacy of current drugs. Achyranthes aspera seeds and leaves contain many secondary metabolites needed for the redressal of antibiotic resistance. In the present study, seven different antibiotics were used against five different strains of bacteria such as Methicillin-resistant Staphylococcus aureus, Enterococcus faecalis, Acinetobacter baumannii, Klebsiella pneumoniae, and Pseudomonas aeruginosa. For Methicillin-resistant Staphylococcus aureus Cefoxitin, Penicillin, and Co-trimoxazole were re

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Singh, Swapna. "Model of Grievance Redressal System using PHP-A Preferred Web Technology." International Journal for Research in Applied Science and Engineering Technology 8, no. 6 (2020): 1099–104. http://dx.doi.org/10.22214/ijraset.2020.6177.

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Rupa, K. Santoshi, A. Divya Bharathi, B. Mohana Annapoorna Simhachalam, Draksharapu Gowri Spandana, Ch Leelavani, and G. Deepika Sowmya. "Real-Time Railway Track Defect Detection and Complaint Redressal Using YOLOv8." International Journal of Computer Engineering in Research Trends 12, no. 3 (2025): 23–30. https://doi.org/10.22362/ijcert/2025/v12/i3/v12i0303.

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Dubey, Dr Shivani, Dr Ajay kumar Sahu, and Prof Vikas Singhal. "Automating Grievance Portal by Automating Central Grievance Redressal System using Artificial Intelligence." International Research Journal of Computer Science 11, no. 02 (2024): 129–33. http://dx.doi.org/10.26562/irjcs.2024.v1102.09.

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This research paper is introduces as a centralized grievance portal based on Artificial Intelligence (AI) for streamlined and effective complaint resolution. The proposed system manipulates advanced AI techniques to enhance the complaint handling process, providing a user-friendly interface for complainants & optimizing resource utilization for resolution authorities. The integration of machine learning algorithms ensures intelligent analysis of complaints, prioritization, and swift solution, ultimately contributing to an efficient and transparent grievance redressal mechanism

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Ngo Bebe, Dosithee, Fulbert Nappa Kwilu, Arlette Mavila, et al. "Making health insurance responsive to citizens: the management of members’ complaints by mutual health organisations in Kinshasa, Democratic Republic of Congo." BMJ Global Health 7, Suppl 6 (2023): e011438. http://dx.doi.org/10.1136/bmjgh-2022-011438.

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IntroductionIn moving towards universal health coverage, a number of low-income and middle-income countries have adopted community-based health insurance (CBHI) as a means to reduce both the inequity in healthcare access and the burden of catastrophic health expenditures linked to user fees. However, organisations managing CBHIs face many challenges, including a poor relationship with their members. In the Democratic Republic of the Congo, CBHI schemes are managed by mutual health organisations (MHOs) and are in the process of enhancing their accountability and responsiveness to members’ needs

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Kulshrestha, Sony. "The Law Related to Consumer Protection in India: Issues and Redressal Mechanism." IRA-International Journal of Management & Social Sciences (ISSN 2455-2267) 13, no. 2 (2018): 65. http://dx.doi.org/10.21013/jmss.v13.n2.p4.

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<p>Who is a consumer, always creates a new debate? A person who avails/consumes the services in exchange of the consideration is a consumer according to the given definition of consumer under Consumer Protection Act, 1986. This definition never includes any commercial activities or any re-sale or without fee transaction. We on daily basis face various MRP related issues, poor quality of products, adulteration, no bill issues and many more. Some of us raise a voice against these unfair practices but number of us always keep silence and take everything so easy. The reason behind this may b

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Singh, Surinder. "Complaint Redressal by Private and Public Sector Banks in India-a Review." Review of Professional Management- A Journal of New Delhi Institute of Management 12, no. 2 (2014): 54. http://dx.doi.org/10.20968/rpm/2014/v12/i2/71030.

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Purohit, H. C., Deepali Tomar, Kumar Arijit, and Vivek Dabral. "Regression Analysis of the Court Complaints in the District Consumer Forums of Uttrakhand, India." Delhi Business Review 23, no. 1 (2022): 73–86. http://dx.doi.org/10.51768/dbr.v23i1.231202207.

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Purpose: The current study aims to understand consumer complaints trends in district courts of the newly constructed state of Uttarakhand. Design/Methodology/Approach: A descriptive study was conducted to test the research framework. The secondary data on the consumer complaints filed with district consumer courts of Uttarakhand for 2006-2017 was considered for the study. Regression analysis was employed to understand consumer complaint behaviour trends concerning literacy and pendency rates. Findings: Trend analysis demonstrated that new cases filed with district consumer courts are higher in

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Palanissamy, Ayyappan, and Kesava Moorthy. "Consumer Dispute Resolution in Cyberspace - Trends and Developments." International Conference on Advances in Business, Management and Law (ICABML) 2, no. 1 (2019): 120–27. http://dx.doi.org/10.30585/icabml-cp.v2i1.253.

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Developments and advancements in the ICT environment has led to high increase in electronic commerce. Cyber contractual disputes also emerge rapidly and this challenge the traditional consumer protection systems in terms of redressal and remedies. To protect consumers rights and interests, ADR mechanisms can be used which can overcome the difficulties confronted in the traditional litigation process. Dispute resolution in internet contracts can take place online either entirely or partly. There are various mechanisms available to resolve disputes which can protect disputants’ interests and rig

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V, Divyalakshmi. "Privacy-Preserving Public Complaint Platform Using Certificateless Cryptography." INTERNATIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 09, no. 05 (2025): 1–9. https://doi.org/10.55041/ijsrem47813.

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Abstract - In the digital era, ensuring privacy in public communication with authorities is critical. Traditional online complaint systems often require identity verification through certificate-based infrastructures, which are not only complex but also raise significant privacy concerns. This paper introduces a novel Privacy-Preserving Public Complaint Platform that leverages Certificateless Cryptography (CLC) to provide secure, anonymous, and efficient grievance redressal mechanisms. The proposed system removes the dependency on certificate authorities and eliminates the key escrow problem i

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Aathira, Nandakumar, and J. Eugene Dr. "A COMPARITIVE STUDY IN EMPLOYEE GRIEVANCE AND ITS IMPACT ON EMPLOYEE PERFORMANCE." International Journal of Novel Research in Interdisciplinary Studies 10, no. 2 (2023): 47–54. https://doi.org/10.5281/zenodo.7736110.

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<strong>Abstract:</strong> Every discomfort or dissatisfaction an employee feels or even imagines in a company is seen as a grievance if it is not properly addressed. When they initially join the company, every person has distinct expectations for the company. If these expectations are not met over time, there will ultimately be unhappiness, and if that unhappiness is not properly addressed, it will eventually take the form of a complaint. Anger is an upward communication. It gives managers essential early information about anticipated problems. Anger can be real or imagined, justified or not,

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G, Sangeetha, and Manjunatha L. Rao. "Efficient Framework of e-Government for Mining Knowledge from Massive Grievance Redressal Data." IJARCCE 4, no. 5 (2015): 671–77. http://dx.doi.org/10.17148/ijarcce.2015.45142.

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Negi, Baldev Singh. "Public Services Delivery and Grievance Redressal Initiatives: A Case Study of Himachal Pradesh." Indian Journal of Public Administration 66, no. 3 (2020): 380–89. http://dx.doi.org/10.1177/0019556120960006.

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