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Journal articles on the topic 'Reference librarians Reference librarians'

Author: Grafiati

Published: 4 June 2021

Last updated: 2 February 2022

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1

Saptaastuti, Rikarda Ratih. "Role of Reference Librarian in Public Relations Activity Role of Reference Librarian in Public Relations Activity in University Library." Pustabiblia: Journal of Library and Information Science 1, no. 2 (2018): 239. http://dx.doi.org/10.18326/pustabiblia.v1i2.239-250.

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The library cannot achieve its goals without cooperation with the internal and external public. Therefore, libraries need PR (public relations) in their efforts to achieve their goals. The activity of the university library is directly or indirectly related with the PR activity since it is the part of PR activities to promote the image and the use of the library. The implementation of public relations activities in libraries has actually been performed by reference librarians. Reference librarians can use a variety of printed and online media, or convey information directly related to library

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Askew, Consuella. "A Mixed Methods Approach to Assessing Roaming Reference Services." Evidence Based Library and Information Practice 10, no. 2 (2015): 21. http://dx.doi.org/10.18438/b8f60v.

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Abstract  Objective – The objectives of this research are threefold: a) to assess the students’ perception of the roaming service at the point of service; b) to assess the librarians’ perception of the service; and, c) to solicit librarian feedback and observations on their roaming experience and perceived user reactions. Ultimately, this data was used to inform and identify best practices for the improvement of the roaming service.  Methods – A combination of quantitative and qualitative survey methodologies were used to collect data regarding patron and librarian serv

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Clarke, Maggie, and Carolyn Caffrey Gardner. "No-show at the reference desk: perceptions of appointments." Reference Services Review 48, no. 2 (2020): 319–32. http://dx.doi.org/10.1108/rsr-01-2020-0004.

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Purpose This study aims to explore the prevalence and librarian perceptions of no-show research appointments in academic libraries. These findings are examined in light of the literature within academic libraries and other industries (health, hospitality) with appointment models. Design/methodology/approach This paper uses an exploratory survey of reference librarians across a stratified sample of academic libraries in the USA. The findings are considered through the lens of critical theory in academic libraries. Findings Academic libraries lack consistent understanding and language used to de

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Lederer, Naomi, and Louise Mort Feldmann. "Interactions: A Study of Office Reference Statistics." Evidence Based Library and Information Practice 7, no. 2 (2012): 5. http://dx.doi.org/10.18438/b88k6c.

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Objective – The purpose of this study was to analyze the data from a reference statistics-gathering mechanism at Colorado State University (CSU) Libraries. It aimed primarily to better understand patron behaviours, particularly in an academic library with no reference desk.   Methods – The researchers examined data from 2007 to 2010 of College Liaison Librarians’ consultations with patrons. Data were analyzed by various criteria, including patron type, contact method, and time spent with the patron. The information was examined in the aggregate, meaning all librarians combined, and

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Vinyard, Marc, Colleen Mullally, and Jaimie Beth Colvin. "Why do Students Seek Help in an Age of DIY? Using a Qualitative Approach to Look Beyond Statistics." Reference & User Services Quarterly 56, no. 4 (2017): 257. http://dx.doi.org/10.5860/rusq.56.4.257.

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National statistics indicate that academic libraries are experiencing declines in reference transactions, but the references services in some libraries continue to thrive. While many studies explore reasons that students do not seek assistance from librarians, there is limited research explaining why students do ask for help. The authors conducted a study to answer two questions: (1) How do undergraduate students look for information? (2) What prompted the students to seek out help from a librarian? To answer these questions, the authors conducted in-depth, semi-structured interviews with unde

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Nowak, Jagoda Małgorzata. "Praca bibliotekarza z perspektywy półwiecza na przykładzie Sekcji Informacji Naukowej Biblioteki Jagiellońskiej." Studia o Książce i Informacji (dawniej: Bibliotekoznawstwo) 37 (June 26, 2019): 69–80. http://dx.doi.org/10.19195/2300-7729.37.5.

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The work of the librarians of the Reference Department of the Jagiellonian Library over the yearsEveryone can see what the library does, but is one aware of what tasks were involved and fall under the responsibility of a librarian? Based on the interviews conducted with librarians of the Reference Department of the Jagiellonian Library, the basic changes that have taken place in the librarian’s profession will be discussed. Review of old and current librarian work tools, as well as the scope of its duties will be compared. The aim of the work is to show the process of evolution of the libraria

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Bradley, Doreen R., Angie Oehrli, Soo Young Rieh, Elizabeth Hanley, and Brian S. Matzke. "Advancing the Reference Narrative: Assessing Student Learning in Research Consultations." Evidence Based Library and Information Practice 15, no. 1 (2020): 4–19. http://dx.doi.org/10.18438/eblip29634.

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Abstract Objective – As reference services continue to evolve, libraries must make evidence based decisions about their services. This study seeks to determine the value of reference services in relation to student learning acquired during research consultations, by soliciting students’ and librarians’ perceptions of consultation success and examining the degree of alignment between them. Methods – The alignment of students’ learning outcomes (reported skills and knowledge acquired) with librarians’ expectations for student learning during consultations was assessed. An online ques

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Mulliken, Adina. "“There is Nothing Inherently Mysterious about Assistive Technology”: A Qualitative Study about Blind User Experiences in US Academic Libraries." Reference & User Services Quarterly 57, no. 2 (2017): 115. http://dx.doi.org/10.5860/rusq.57.2.6528.

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Eighteen academic library users who are blind were interviewed about their experiences with academic libraries and the libraries’ websites using an open-ended questionnaire and recorded telephone interviews. The study approaches these topics from a user-centered perspective, with the idea that blind users themselves can provide particularly reliable insights into the issues and potential solutions that are most critical to them. Most participants used reference librarians’ assistance, and most had positive experiences. High-level screen reader users requested help with specific needs. A larger

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VanderPol, Diane, and El Shaimaa Sakr. "Translating reference expertise." Reference Services Review 45, no. 4 (2017): 575–83. http://dx.doi.org/10.1108/rsr-05-2017-0015.

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Purpose Librarians have expertise in helping patrons to define their information needs, develop search strategies and navigate the information environment. At Zayed University in the United Arab Emirates, the authors saw a need for the university’s staff to translate that expertise to help patrons to find materials in their native language, even when they cannot speak that language. Design/methodology/approach The authors, one Arabic speaker and one non-Arabic speaker, developed a workshop for their peers outlining strategies for translating our expertise as library professionals. In this pape

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Daniel, Dominique. "Gender, Race, and Age of Librarians and Users Have an Impact on the Perceived Approachability of Librarians." Evidence Based Library and Information Practice 8, no. 3 (2013): 73. http://dx.doi.org/10.18438/b8jp5h.

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Objective – To assess how the age, gender, and race characteristics of library users affect their perceptions of the approachability of reference librarians with similar or different demographic characteristics.  Design – Image rating survey.  Setting – Large, three-campus university system in the United States.  Subjects – There were 449 students, staff, and faculty of different ages, gender, and race.  Methods – In an online survey respondents were presented with images of hypothetical librarians and asked to evaluate their approachability, usi

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Moody, Marilyn K. "Reference Librarians and Technical Services Librarians:." Reference Librarian 17, no. 38 (1992): 191–200. http://dx.doi.org/10.1300/j120v17n38_21.

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Farah, Barbara D. "Academic Reference Librarians:." Reference Librarian 11, no. 25-26 (1990): 495–505. http://dx.doi.org/10.1300/j120v11n25_23.

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Sherby, Louise S. "Educating Reference Librarians:." Reference Librarian 13, no. 30 (1990): 35–44. http://dx.doi.org/10.1300/j120v13n30_04.

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Kong, Leslie M. "Academic Reference Librarians:." Reference Librarian 25, no. 54 (1996): 21–27. http://dx.doi.org/10.1300/j120v25n54_04.

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Rockman, Ilene F., and Sarah B. Watstein. "Reference Librarians/Educators." Reference Librarian 31, no. 66 (1999): 45–59. http://dx.doi.org/10.1300/j120v31n66_06.

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Penland, Patrick R., and Aleyamma Mathai. "Accountable Reference Librarians." Reference Librarian 6, no. 16 (1987): 257–70. http://dx.doi.org/10.1300/j120v06n16_20.

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Cmor, Dianne. "Academic reference librarians." Library Management 31, no. 8/9 (2010): 610–20. http://dx.doi.org/10.1108/01435121011093388.

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Emmanuel Baro, Ebikabowei, Bueaty U. Efe, and Gboyega K. Oyeniran. "Reference inquiries received through different channels." Reference Services Review 42, no. 3 (2014): 514–29. http://dx.doi.org/10.1108/rsr-09-2013-0049.

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Purpose – This study aims to investigate the different channels reference librarians receive reference inquiries from patrons in university libraries in Nigeria. Design/methodology/approach – A questionnaire was used to collect data on the various channels through which reference librarians received reference inquiries in Nigerian university libraries. The questionnaire was administered using an online method. Findings – It emerged that the face-to-face traditional reference desk was rated as the highest channel through which librarians receive reference inquiries in Nigeria, followed by libra

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Miftah, Muhammad. "OPTIMALISASI KINERJA PUSTAKAWAN DALAM MENINGKATKAN VISITASI PEMUSTAKA." LIBRARIA: Jurnal Perpustakaan 4, no. 2 (2017): 315. http://dx.doi.org/10.21043/libraria.v4i2.1757.

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Nowadays, the role of libraries is not only as a place to collect the rare references that can not be found in some bookstores, but rather serves as a vehicle for development and exploration potential of the human being, through the collection of reference in line with the development of contemporary, these ideals were impossible to realize if the enthusiasm of visitors to the library was minimal. The provision of library services is a major task of librarians in providing the sources of reference which can be utilized the users maximally. The adopted strategy is not enough just to complete th

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Pikas, Christina K. "Communication is the Key Skill for Reference Librarians." Evidence Based Library and Information Practice 2, no. 4 (2007): 88. http://dx.doi.org/10.18438/b84p5s.

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A review of: Taylor, Robert S. "Question-Negotiation and Information Seeking in Libraries." College & Research Libraries 29.3 (1968): 178-94.  Objective – To better understand the question negotiation process in libraries both in intermediated and in self-help situations. To achieve a richer understanding of the relationship between library users and library systems in order to establish a research agenda and inform librarian education.  Design – The first part consisted of qualitative research involving interviews. The second part consisted of a diary study.&

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Riehman-Murphy, Christina, and Jennifer Hunter. "Affirming the research party reference model." Reference Services Review 47, no. 1 (2019): 48–59. http://dx.doi.org/10.1108/rsr-11-2018-0071.

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Purpose The purpose of this paper is to provide evidence of the value of Research Parties, a new model of supplementary reference in a social environment. Design/methodology/approach A survey of multiple choice and open-ended questions was administered to Research Party participants (n = 43) over the course of three semesters to discover the profiles of the undergraduate students who attended and how they heard about the event and to assess the value of the interaction to the student. Findings Respondents unanimously agreed that their interactions with librarians at Research Parties were helpf

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Kubas, Alicia, and Jenny McBurney. "Frustrations and roadblocks in data reference librarianship." IASSIST Quarterly 43, no. 1 (2019): 1–18. http://dx.doi.org/10.29173/iq939.

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As data skills are incorporated into academic curriculum and data becomes more widely available and used in everyday life, many librarians find themselves serving as 'accidental' data librarians in their subject areas. Due to this evolving landscape and growing data need, it is increasingly important for librarians to be familiar with data resources and able to answer secondary data reference questions. To learn more about this area of librarianship, this study uses survey responses from librarians who answer data questions to explore the challenges and frustrations that arise from data refere

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Kloda, Lorie Andrea. "Reference Librarians use Electronic Sources Six Times More than Print Sources to Answer Patrons’ Questions." Evidence Based Library and Information Practice 1, no. 2 (2006): 33. http://dx.doi.org/10.18438/b8np42.

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A review of:  Bradford, Jane T., Barbara Costello, and Robert Lenholt. “Reference Service in the Digital Age: An Analysis of Sources Used to Answer Reference Questions.” The Journal of Academic Librarianship 31.3 (May 2005): 263-72.  Objective – To test the hypothesis that electronic sources are used by librarians more often than print sources to answer questions at the reference desk.  Design – Use study.  Setting – Small, private university in the United States.  Subjects – Five full-time and two part-time librarians working at the

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Gremmels, Gillian S., and Karen Shostrom Lehmann. "Assessment of Student Learning from Reference Service." College & Research Libraries 68, no. 6 (2007): 488–502. http://dx.doi.org/10.5860/crl.68.6.488.

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For at least 20 years, librarians have been evaluating the quality of reference service, and higher education has been grappling with assessment. This two-year study sought to bring together these two strands: (1) to compare the student’s self-report of what was learned in a reference encounter with the librarian’s statement of what was taught; and (2) to test whether students perceived a link to information literacy content that had been taught in class. The study found that students did understand reference as an instructional activity and that they made the desired links about two-thirds of

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Feldmann, Louise Mort. "Information Desk Referrals: Implementing an Office Statistics Database." College & Research Libraries 70, no. 2 (2009): 133–41. http://dx.doi.org/10.5860/0700133.

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In fall 2006, Colorado State University Libraries in Fort Collins, Colorado, underwent an administrative reorganization. Part of this reorganization involved changing Morgan Libraries’ Reference Desk to an Information Desk from which staff and student assistants would provide reference referrals to librarians. To gather statistics and track the success of this new service, the College Liaison Librarians, formerly known as Subject Librarians, implemented an office statistics database to record and track referrals received in their offices from Information Desk staff. This database evolved to al

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Irawati, Indira. "Praktik signifikasi atas transformasi pelayanan referensi di Perpustakaan Universitas Indonesia." Jurnal Kajian Informasi & Perpustakaan 8, no. 2 (2020): 207. http://dx.doi.org/10.24198/jkip.v8i2.26723.

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The transformation of reference services in academic libraries in the era of information technology has a significant impact on librarians. Librarians need to address transformation properly to design the right services. The University of Indonesia (UI) library has undergone this transformation since a decade ago and continues to adapt to existing developments. Various service concepts were developed to suit users' demands, including by providing online-based services and utilizing social media to communicate with users. This study aimed to explore how reference librarians interpreted this tra

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Vincze, Joseph. "Virtual reference librarians (Chatbots)." Library Hi Tech News 34, no. 4 (2017): 5–8. http://dx.doi.org/10.1108/lhtn-03-2017-0016.

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Purpose This paper aims to explore integrating chatbot applications into libraries to improve reference services. Design/methodology/approach This paper explores the benefits of using chatbots as virtual reference librarians. Emma the Mentor Public Library’s Catbot is used as a case study. Findings Chatbots cannot replicate the complexity of human interaction (both knowledge and emotional), but these can provide a cost-effective way to answer the majority of routine reference questions and direct users to the appropriate service. Originality/value Readers will increase their awareness of how c

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Radford, Marie L., Laura Costello, and Kaitlin Montague. "Surging virtual reference services: COVID-19 a game changer." College & Research Libraries News 82, no. 3 (2021): 106. http://dx.doi.org/10.5860/crln.82.3.106.

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In March 2020, academic libraries across the United States closed and sent everyone home, some destined to not reopen for months. University offices closed. Classes were moved online. Suddenly, librarians and staff pivoted to working from home and to all remote services, without time for planning logistics or training. To study the impact of this extraordinary and sweeping transition on virtual reference services (VRS), we conducted a major study of academic library responses to the pandemic that focused on librarian perceptions of how services and relationships with users morphed during this

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Rogers, Emily, and Howard S. Carrier. "A qualitative investigation of patrons’ experiences with academic library research consultations." Reference Services Review 45, no. 1 (2017): 18–37. http://dx.doi.org/10.1108/rsr-04-2016-0029.

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Purpose This paper aims to report the findings of a qualitative investigation of student patrons’ experiences with research consultations provided by reference librarians at a comprehensive university located in the southern USA during 2014. Design/methodology/approach Data were collected through recorded interviews with patrons who had recently experienced a reference consultation with one of eight professional reference librarians during a semester. The recorded data were transcribed verbatim and the transcripts subjected to content analysis. The qualitative data analysis model selected was

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Rockman, Ilene F. "Distinct and expanded roles for reference librarians." Reference Services Review 33, no. 3 (2005): 257–58. http://dx.doi.org/10.1108/00907320510611285.

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PurposeProposes advocating that reference librarians have a distinct and important role in the development, management, dissemination, and sustainability of institutional repositories.Design/methodology/approachSuggests working with faculty and students to encourage them to share their research and instructional products, and to contribute to the extension of their discipline's knowledge base in new and meaningful ways.FindingsNotes that reference librarians are natural partners to be involved with institutional repositories because of their service orientation, subject experience as knowledge

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Kulp, Christina, Cheryl McCain, and Laurie Scrivener. "Teaching Outside the Box: ARL Librarians’ Integration of the “One-Box” into Student Instruction." College & Research Libraries 75, no. 3 (2014): 298–308. http://dx.doi.org/10.5860/crl12-430.

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This article reports the results of a survey that targeted reference and instruction librarians who work at libraries that are members of the Association of Research Libraries (ARL). Respondents were asked to indicate whether or not they teach students to use the one-box tool, and why or why not. Based on the responses of the 352 librarians who participated in the study, the researchers found that most reference and instruction librarians at ARL libraries are “teaching outside the box.”

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Johnson, Kristin, and Kathleen Carlisle Fountain. "Laying a Foundation for Comparing Departmental Structures between Reference and Instructional Services: Analysis of a Nationwide Survey." College & Research Libraries 63, no. 3 (2002): 275–87. http://dx.doi.org/10.5860/crl.63.3.275.

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Public services librarians in academe juggle multiple duties, with reference and instruction being the two most common and visible. A survey of midsized academic libraries measured the departmental relationship between librarians who provide reference services and librarians who provide instruction services. Results indicate that services are generally organized in one department and instruction coordinators are prevalent. Regardless of departmental structure, reference and instruction librarians have similar jobs; they nearly all teach classes and work at the reference desk. Summarization of

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Merkley, Cari. "An Awareness of Library Patrons’ Social Styles May Play a Role in Librarians’ Satisfaction with the Reference Interview." Evidence Based Library and Information Practice 5, no. 2 (2010): 89. http://dx.doi.org/10.18438/b8qk85.

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A Review of: Sisselman, P. (2009). Exploiting the social style of patrons to improve their satisfaction with the reference interview. Library Review, 58, 123-133.   Objective – To determine if a patron’s social style affects how satisfied the patron and the librarian working with him/her are with the reference interview, and if a librarian’s knowledge of social styles leads to greater satisfaction with the reference interview for all involved.  Design – Direct observation, two survey instruments, and a checklist used to identify patrons’ social styles. &#x0D

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Palais, Elliot S. "Abstracting for Reference Librarians." Reference Librarian 9, no. 22 (1988): 297–308. http://dx.doi.org/10.1300/j120v09n22_26.

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Broidy, Ellen. "Reference Librarians as Teachers:." Reference Librarian 5, no. 14 (1986): 159–71. http://dx.doi.org/10.1300/j120v05n14_15.

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Brown, Lesley J. "Trending Now—Reference Librarians: How Reference Librarians Work to Prevent Library Anxiety." Journal of Library Administration 51, no. 3 (2011): 309–17. http://dx.doi.org/10.1080/01930826.2011.556950.

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Imler, Bonnie Brubaker, Kathryn Rebecca Garcia, and Nina Clements. "Are reference pop-up widgets welcome or annoying? A usability study." Reference Services Review 44, no. 3 (2016): 282–91. http://dx.doi.org/10.1108/rsr-11-2015-0049.

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Purpose The purpose of this study is to investigate user reaction to pop-up chat widgets for possible use as a promoter of online reference services in libraries. Design/methodology/approach Librarians at three different campuses of the Pennsylvania State University interviewed ten students at each campus. Librarians used a script to ask students to respond to various library websites and the potential utility of a pop-up widget. Students also responded to a sample chat widget and were asked to evaluate the timing of its appearance on the page. Findings All participants indicated on a timeline

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Kantor, Sarah. "Reference speed dating: Creating a spark at the reference desk." College & Research Libraries News 81, no. 2 (2020): 80. http://dx.doi.org/10.5860/crln.81.2.80.

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Reference services, whether face-to-face or virtual, have been and remain a core library service. The importance of reference services is reflected in the library and information science (LIS) curriculum, but it is often overlooked in continuing education opportunities for librarians. In both master’s degree programs and the few continuing education offerings for reference services, instructors generally focus on the reference interview. For many working librarians, this can feel rote and ineffectual. After all, they already learned this in school. Experienced librarians may also feel that the

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Janes, Joseph. "Digital reference: Reference librarians' experiences and attitudes." Journal of the American Society for Information Science and Technology 53, no. 7 (2002): 549–66. http://dx.doi.org/10.1002/asi.10065.

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Kinkus, Jane. "Project Management Skills: A Literature Review and Content Analysis of Librarian Position Announcements." College & Research Libraries 68, no. 4 (2007): 352–63. http://dx.doi.org/10.5860/crl.68.4.352.

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Project management is pervasive in the literature and practice of many industries, including finance, IT, engineering, and biotechnology. The recent rapid proliferation of complex library services such as virtual reference and digital repositories suggests that the role of librarians is becoming increasingly project-oriented. This article presents an overview of professional project management and a literature review from the library science and management literatures. A content analysis of librarian position announcements was conducted, and indicates that project management skills are in dema

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Musrifah, Musrifah. "Keterampilan Komunikasi Efektif Pustakawan Referensi dalam Melayani Pemustaka di Perpustakaan UIN Sunan Kalijaga Yogyakarta." Pustakaloka 9, no. 1 (2017): 83. http://dx.doi.org/10.21154/pustakaloka.v9i1.921.

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Librarians in their profession in the library must have adequate knowledge in all fields. As we know that the task of librarians, reference librarians especially severe because it requires special skills because the information presented comes from a special collection. Therefore, a reference librarian should have the skills, one of which effective communication associated with their professionalism in carrying out its duties are to serve, assist, guide, and became a consultant for user information as well as the high demands of science should be mastered. This is what lies behind the author's

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Maloney, Krisellen, and Jan H. Kemp. "Changes in Reference Question Complexity Following the Implementation of a Proactive Chat System: Implications for Practice." College & Research Libraries 76, no. 7 (2015): 959–74. http://dx.doi.org/10.5860/crl.76.7.959.

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There has been longstanding debate about whether the level of complexity of questions received at reference desks and via online chat services requires a librarian’s expertise. Continued decreases in the number and complexity of reference questions have all but ended the debate; many academic libraries no longer staff service points with professional librarians. However, convenient, proactive online chat services could reverse the trends. This paper provides results of a study of reference question complexity following implementation of a proactive chat service. The study reveals changes in th

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Ahenkorah-Marfo, Michael, and Harry Akussah. "Changing the face of reference and user services." Reference Services Review 44, no. 3 (2016): 219–36. http://dx.doi.org/10.1108/rsr-01-2016-0001.

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Purpose Social media allows collaboration, participation and sharing in libraries with users. The purpose of this study is to examine the response of academic librarians in Ghana to the use of social media in reference and user services. Design/methodology/approach It is a quantitative study that used the Likert type of questionnaire in soliciting the views of academic librarians from six public and private universities in Ghana on their knowledge and use of social media in providing reference and user services. Findings The findings of the study indicate that majority of academic librarians a

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Uutoni, Wilhelm. "Providing digital reference services: a Namibian case study." Information and Learning Science 119, no. 5/6 (2018): 342–56. http://dx.doi.org/10.1108/ils-11-2017-0122.

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Purpose The purpose of this study was to evaluate digital reference services at the Namibia University of Science and Technology (NUST) and the University of Namibia (UNAM) library. Two aspects were evaluated, namely, “resources” and “elements of the general digital reference model”. Design/methodology/approach This study adopted a descriptive case study approach and used qualitative research methods, which comprised interviews and an observation checklist. The population consisted of librarians working at NUST and UNAM Library. Findings The research findings showed that these libraries used t

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Herron, David, and Lotta Haglund. "Mismatch Between the Demands for Tenure and Those of Public Services is Creating a Crossroads in Academic Librarianship." Evidence Based Library and Information Practice 2, no. 4 (2007): 73. http://dx.doi.org/10.18438/b8n30p.

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Objective – To explore how public services librarians in academic libraries perceive their duties and experience job satisfaction especially in relation to faculty status (tenure track or non-tenure).  Design – A multi-site study.  Setting – Academic libraries in the United States.  Subjects – Academic public service librarians.  Methods – In March 2004, an online survey containing 25 questions was sent out to 1,510 academic librarians across the United States. The survey included demographic and professional work-related questions, but mainly fo

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Duffus, Orolando. "Assessing UNC-Greensboro’s Reference Interns Program: Enhancing the employability of LIS students." College & Research Libraries News 78, no. 5 (2017): 259. http://dx.doi.org/10.5860/crln.78.5.259.

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For decades libraries have been highly dependent on student interns to provide reference and other library services. In recent years, the roles and responsibilities of reference librarians have undergone significant changes. With the emergence of technology and development of virtual communication channels, reference service is no longer limited to a single physical space. In many academic libraries, the reference desk is either staffed by highly trained paraprofessionals or by student workers. In other instances, the reference desk has been dissolved or merged with other service points such a

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Shrivastava, Rakesh K. "Law Librarianship in India with Special Reference to the Judicial Library System." International Journal of Legal Information 36, no. 2 (2008): 275–99. http://dx.doi.org/10.1017/s0731126500003061.

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Law librarianship, especially the librarianship in judicial institutions, is different from librarianship in any other discipline. This aspect is more appropriately explained by Prof. Igor I. Kavass, when he says that “the reason for law libraries being different from other types of libraries is that they serve a profession which is literally unable to exercise its work without the use of books.” While Librarians in other organizations may convince their users to give them some time for catering to their information requirements, a court librarian has to furnish the desired information at once

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Rahmi, Lailatur, and Rika Jufriazia Manita. "PEMANFAATAN LAYANAN REFERENSI DI UPT PERPUSTAKAAN IAIN BATUSANGKAR." Alfuad: Jurnal Sosial Keagamaan 4, no. 2 (2020): 62. http://dx.doi.org/10.31958/jsk.v4i2.2445.

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University libraries exist to support the teaching , learning and research needs of their institution. This is done by providing the latest information sources for the academic community as university library users. This mission can be achieved well through effective and periodic marketing of information and library services, one of which is through reference services. This article discusses the use of reference and information services in supporting distance learning as one of the impacts of the spread of the Covid 19 outbreak (current situation and the way forward). The research method is qu

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Taylor, Robert S. "Question-Negotiation and Information Seeking in Libraries." College & Research Libraries 76, no. 3 (2015): 251–67. http://dx.doi.org/10.5860/crl.76.3.251.

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Seekers of information in libraries either go through a librarian intermediary or they help themselves. When they go through librarians they must develop their questions through four levels of need, referred to here as the visceral, conscious, formalized, and compromised needs. In his pre-search interview with an information-seeker the reference librarian attempts to help him arrive at an understanding of his “compromised” need by determining: (1) the subject of his interest; (2) his motivation; (3) his personal characteristics; (4) the relationship of the inquiry to file organization; and (5)

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Alexander, Stephanie, and Diana K. Wakimoto. "Exploration of reference models in a public university system." Reference Services Review 47, no. 1 (2019): 21–36. http://dx.doi.org/10.1108/rsr-08-2018-0062.

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Purpose This study aims to investigate the reference and public service models used at academic libraries in the California State University system. Design/methodology/approach This exploratory study used a qualitative mixed methods design with an online survey and follow-up interviews with public services librarians. Findings The majority of the libraries in this study continue to use a traditional reference model with a physical desk staffed by librarians. Some libraries have moved to tiered or on-call reference using students and staff to triage patron questions. The majority of libraries’

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