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1
Bailey, Charles W. "The Role of Reference Librarians in Institutional Repositories." Emerald, 2005. http://hdl.handle.net/10150/105421.
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Purpose: This paper proposes explaining institutional repositories (IRs) and open access, discussing the relationship of open access to IRs, and examining the possible roles of reference librarians in IRs. Design/methodology/approach: Key IR and open access concepts are clarified and critiqued. New organizational roles for reference libraries are suggested that build on their current functions. Findings: The IR concept is defined, and IRs are shown to be different from scholars' personal web sites, academic department/unit archives, institutional e-print archives, and disciplinary archives. Open access is defined and examined. While the vision of open access is clear, the implementation of the vision is less pure. Open access and IRs are not synonyms: IRs are best seen as an enabling technology for open access. Reference librarians must play a key role in IRs, and ten potential IR support activities for them are identified. Originality/value: This paper orients reference librarians, library administrators, and others to IRs and open access, providing a context for understanding how reference librarians' jobs may be transformed by the emergence of IRs.
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Vos, Louisa Johanna. "Die akademiese inligtingsbibliotekaris in 'n elektroniese inligtingsomgewing / Louisa Johanna Vos." Thesis, Potchefstroom University for Christian Higher Education, 2001. http://hdl.handle.net/10394/42.
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The traditional academic reference environment has been
transformed by electronic technology. The purpose of this study is to investigate the
consequences of this transformation concerning the changing role of the reference
librarian as well as the new competencies that are needed to be efficient in this
electronic information environment.
Research method: A literature study was conducted in order to establish the
nature of the traditional academic reference environment; to determine the changes
that took place in the electronic reference environment and the effect of these
changes on the role expectations and competencies of the academic reference
librarian.
Core findings: The role of the academic reference librarian in an electronic
environment has changed from sole information provider in the traditional
environment to facilitator and guide to relevant resources in the electronic
environment. Three main roles have been identified: it can be expected of an
academic reference librarian to be a trainer, an information manager and to be
equipped to handle information enquiries via electronic mail. Reference librarians
need additional training and continuing education in order to develop new skills and
acquire new knowledge to enable them to handle these identified tasks. Although
responsibilities for providing training and education opportunities reside with library
managers, in the end, each reference librarian must assume responsibility for
acquiring the required competencies. Librarians must not see the developments in
information technology and especially Internet as a threat, but as an opportunity and
vehicle to deliver and support better information services to users.Thesis (M.Bibl.)--Potchefstroom University for Christian Higher Education, 2002.
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Sobel, Karen D. "Promotion of Library Reference Services to First-Year Undergraduate Students." Thesis, School of Information and Library Science, 2007. http://hdl.handle.net/1901/441.
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This study describes a survey of 237 first-year undergraduate students conducted at the University of North Carolina at Chapel Hill. Through this study, the researcher aimed to fill in gaps in librarians’ knowledge about first-year students’ awareness of reference services, and students’ preferred modes of communication with librarians. The results show significant positive relationships between librarians’ verbal promotion of reference services and students’ tendency to ask reference questions in person.
4
Rieh, Soo Young. "Changing reference service environment: A review of perspectives from managers, librarians, and users." Elsevier B.V, 1999. http://hdl.handle.net/10150/105385.
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This is a preprint of an article published in the Journal of Academic Librarianship 25(3), pp. 178-186. This article reviews the literature on academic library reference service, and examines changes in the traditional reference desk model. Based on the review from the perspectives of managers, librarians, and users, new research directions are proposed in which usersâ information-search processes and librariansâ intervention in reference service are integrated.
5
Skepastianou, Maria. "Promotion of preservation and conservation in Greek libraries with special reference to the education of Greek librarians." Thesis, University College London (University of London), 1993. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.327354.
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Catano, Paul L. "Turning an Expert Reference Librarians' Skill Into computer Software: A Practical Application of Artificial Intelligence Techniques." NSUWorks, 1987. http://nsuworks.nova.edu/gscis_etd/447.
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Literature and research in the areas of£ question negotiation and reference direction were gleaned for sets of generally accepted rules about a professional reference librarian’s skills. The sets of rules allowed the development of a rule-based system to address an important function in libraries - providing reference assistance to patrons.
An expert system is a program that takes the place of human experts by codifying the knowledge and rules they use to reach their conclusions. A computer equipped with an expert's knowledge has the ability, like a good assistant, to do things for the library in the way the reference librarian would do them. This looms as a potential revolution in the productivity of the library because it would free personnel to accomplish other tasks.
The goal of this project was to develop and implement a knowledge-based system to automate the reference process in libraries. The system was based upon library experts who worked with standard reference tools on typical reference questions encountered in libraries. The system was localized to be specific to the reference collection of St. Thomas Aquinas High School in Fort Lauderdale, FL. The expert system was evaluated as a success by producing advice that was equivalent to or an improvement upon that given by its human counterparts on a given set of questions.
The results of the evaluation indicated that the expert system would produce results that are not only more reliable, but also more efficient than those of a reference librarian. While the librarian often directed patrons to the first source of information that occurred to him/her, the computer, on the other hand, quickly evaluated and selected the best sources available. An expert system developed as described would not only reduce the time necessary to answer questions, but also increase the number of sources it cites as appropriate to the reference problem area.
Relevant research and a complete knowledge-based program are included.
7
Simons, Kevin J. "The Work Process of Research Librarians: Implementation of the Abstraction-Decomposition Space." Connect to this document online, 2005. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=miami1113847496.
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Thesis (Ph.D.)--Miami University, Dept. of Psychology, 2005.Title from second page of PDF document. Document formatted into pages; contains [2], vi, 72, [22] p. : ill. Includes bibliographical references (p. 35-37).
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Baker, David M. "Certificates in library work : an historical-critical study of non-professional level librarianship qualifications in Britain, with reference to other countries, professions and training schemes." Thesis, Loughborough University, 1987. https://dspace.lboro.ac.uk/2134/27002.
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Dabengwa, Israel Mbekezeli. "A phenomenological study of experiences in blended librarianship among academic librarians in Zimbabwe with special reference to selected higher education institutions." Master's thesis, University of Cape Town, 2018. http://hdl.handle.net/11427/29889.
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This exploratory phenomenological study served the purpose of investigating the phenomenon of the Zimbabwean academic librarian whose professional identity has been evolving into Bell and Shank's (2007) blended librarianship over the past decade. The primary objective of this study was to explore the shared experiences of blended librarianship to find out how effectively Zimbabwean academic librarians adhere to their dynamic roles and functions, and how they are perceived in the university. To achieve the primary goal, the study was framed using the theoretical constructs from Lave and Wenger's (1991) Legitimate Peripheral Participation (LPP) and Communities of Practice (CoP), to understand how academic librarians learnt in the workplace through involvement in authentic work tasks. The research methodology relied on Heidegger’s Interpretive Phenomenology Analysis and the philosophy of interpretivism. The researcher looked for the academic librarian’s experiences of blended librarianship and then made sense of the academic librarian’s interpretation, to draw out a common meaning of blended librarianship. The researcher collected data from a calculated sample of 101 academic librarians from non-professional roles to Library Board level. Data collected was triangulated using multiple methods of data collection that included a semi-structured questionnaire, document research and semi-structured interviews. Data was collected from academic librarians from the Bindura State University of Education, Chinhoyi University of Technology, Lupane State University, Midlands State University, the National University of Science and Technology, and PHSBL80 University which was anonymised. Though blended librarianship had been adopted in different academic libraries through various ways that account for the sociocultural and historical issues in each academic library, it can be concluded that blended librarianship may bridge the theory-practice divide. The study recommends academic libraries to move towards integrating the teaching of Information Literacy Skills (ILS) and Low Threshold Technologies Applications (LTAs) into the courses that are taught by lecturers. This is set to place academic librarians within the context of their community, where they can contribute “legitimately” as equals, rather than working at the periphery of the classroom where they have a subservient role as seen in the study.
10
Evans, Paul. "A multimedia system to instruct novice users of online library catalogues." Thesis, View thesis, 1996. http://hdl.handle.net/1959.7/uws:342.
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The research reported here focuses on the application of multimedia to the teaching of information skills in academic libraries. Specifically, the research project has involved the development and evaluation of a multimedia system to instruct novice users of online library catalogues. The research has included an investigation of the characteristics and needs of novice library users. The ways in which novices approach using library-based information technologies which may be applied to any instructional programme for teaching novices how to use library-based information technologies. The research project has involved the development of a comprehensive multimedia system based on the theoretical model. The multimedia system was designed using Macromedia Director v.4.04. The production techniques and operation of the multimedia system are described in some detail. The multimedia system was evaluated and tested using formative evaluation strategies. The evaluation involved the prototype system being reviewed by expert librarians, and multimedia producers, as well as novice users of online library catalogues. The information gathered during the evaluation was used to make suggestions about improvements to the design of the prototype. The results of the evaluation are reported and analysed.
11
Younus, Muhammad. "Digital reference services in university libraries of Pakistan." Thesis, Loughborough University, 2014. https://dspace.lboro.ac.uk/2134/16410.
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The development of information and communication technologies, and wide spread of the Internet and its associated technologies have brought about tremendous changes in the reference department of academic libraries, and in the attitudes and expectations of both information professionals and users. Many academic libraries across the globe have embraced Web technologies to fulfil users reference needs in a digital environment. This study aimed to investigate and analyse digital reference services (DRS) in university libraries in Pakistan. It focused on the nature and level of DRS, technologies used for the provision of the service, usage, staffing, marketing, funding, ICT infrastructure available for the service, and looked at the issues faced by academic libraries in implementing and managing the service. A mixed methods research approach combining both quantitative and qualitative methods was employed to achieve the aim and objectives of the study. The quantitative data for the study were collected through an online survey. A total of eighty five university libraries (both in public and private sectors) from all the four provinces, the federal capital and Azad Jammu & Kashmir participated in the survey. The quantitative data were supplemented by the qualitative data which were gathered through semi-structured interviews with the heads of fifteen leading university libraries. Findings suggest that DRS is at an early development stage in university libraries in Pakistan, with a small number of libraries offering the service. Most of the academic libraries which have implemented this cutting-edge service, are large libraries equipped with good human and technological resources. The libraries have mostly developed asynchronous digital reference systems by employing e-mail and web forms. The usage of the service is lower than that of in-person reference in academic libraries due to factors, such as libraries failure to effectively market the service, lack of ICT skills among users, lack of ICT facilities available for users. It was found that the libraries lack skilled and competent LIS professionals to staff the service. Factors contributing to the scarcity of skilled human resources in academic libraries include the lack of in-house training for DRS, shortage of continuing professional development courses in the country, and deficiencies in LIS curricula offered by the country s library schools. A number of issues which affect the implementation and management of DRS in academic libraries have been identified. They include: scarcity of competent human resources; access to appropriate digital resources; unavailability of suitable software for DRS; financial constraints; lack of ICT facilities; absence of a digital reference policy; lack of ICT application; paucity of resources; electricity supply; inadequate physical facilities; lack of local research and literature on DRS.
12
Yusoff, Hashimah Mohd. "The use of electronic information resources among the users of Penang Public Library Corporation." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/105641.
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Public libraries place importance on information technology for the delivery of quality services. One aspect of quality services is knowing the usage in the electronic information resources (EIRs) among the users. This study was carried out to investigate the use of the EIRs at the Penang Public Library Corporation (PPLC). The findings revealed that EIRs services provided by PPLC are being regularly used by the users. It was noted that the younger group relied more on the EIRs. The most preferred EIRs were Internet (51.9%) and OPAC (43.2%). The preference of Internet was higher among school students with 25% users and college students with 17.2% users, whereas preference of OPAC was higher among the professional group with 30% users. It was determined also that most of the users who used Internet were for information searching. For OPAC, they seemed more likely to use title search in searching library materials and they learned to use the OPAC by themselves. The usage of other EIRs were less popular with Electronic Journals (19.1%), Online databases (16.0%) and CD-ROMs (7.4%). It is recommended that PPLC must strive aggressively to promote the less popular EIRs that are provided but seldom used by the library users. PPLC also needs to improve its training programme in order to help users to enhance the use of EIRs.
13
Elinashe, Uutoni Wilhelm. "Evaluation of digital reference services in academic libraries in Namibia." Thesis, Högskolan i Borås, Institutionen Biblioteks- och informationsvetenskap / Bibliotekshögskolan, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-17833.
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Launching of digital reference services by academic libraries is on the increase. Libraries are exploring new ways of expanding their services by interacting with users and responding to user inquiries via the Internet, especially students enrolled on the distance mode of studying. The purpose of this study was to evaluate digital reference services at the Polytechnic of Namibia library and the University of Namibia library. Two aspects were evaluated, namely, ‘Resources’ and ‘elements of the general digital reference model’. This study was a summative evaluation study in which semi-structured interviews and observations were used to collect data. The research findings showed that these libraries used the general digital reference model in providing responses to the library users. The study established that the two libraries did not follow the IFLA and RUSA standards of staffing and training of librarians working with digital reference services. The study further found that a lack of ability to fully demonstrate to users how to access various library services was one of the major problems that the librarians experienced.Program: Masterprogram: Biblioteks- och informationsvetenskap, Digitala bibliotek och informationstjänster
14
Chen, Hsinchun, and Vasant Dhar. "Reducing Indeterminism In Consultation: A Cognitive Model of User/Librarian Interactions." AAAI, 1987. http://hdl.handle.net/10150/106096.
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Artificial Intelligence Lab, Department of MIS, University of ArizonaIn information facilities such as libraries, finding documents that are relevant to a user query is difficult because of the indeterminism involved in the process by which documents are indexed, and the latitude users have in choosing terms to express a query on a particular topic. Reference librarians play an important support role in coping with this indeterminism, focusing user queries through an interactive dialog. Based on thirty detailed observations of user/librarian interactions obtained through a field experiment, we have developed a computational model designed to simulate the reference librarian. The consultation includes two phases. The first is handle search, where the userâ s rough problem statement and a user stereotyping imposed by the librarian are used in determining the appropriate tools (handles). The second phase is document search, involving the search for documents within a chosen handle. We are collaborating with the university library for putting our model to use as an intelligent assistant for an online retrieval system.
15
Ball, Rafael. "Bibliometric analysis as a new business area in libraries: Theory and practice." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/105995.
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Supplying users with literature by a seamless linking of media is the goal of (scientific) libraries. By the digitization of primary and secondary data and the convergence of products and providers, libraries have already come very close to achieving this ideal. A digital library is the realization of this goal. However, many librarians are in danger of running out of imagination. What will come after the digital library? Do we still need information professionals today? And, above all, what services are required? This paper identifies new fields of business for libraries with the example of bibliometric analysis. The discussion concerns the shape this service could take in practice, who needs it and what target groups exist in the scientific environment. Concrete examples of bibliometric analysis from the Central Library of Research Centre Jülich, the largest interdisciplinary research institution in Europe, round off the overview.
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Ward, David, and Eric Phetteplace. "Staffing by Design: A Methodology for Staffing Reference." Taylor & Francis, 2012. http://hdl.handle.net/10150/271492.
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The growth in number and kind of online reference services has resulted in both new users consulting library research services as well as new patterns of service use. Staffing in person and virtual reference services adequately requires a systematic analysis of patterns of use across service points in order to successfully meet fluctuating patron needs. This article examines an assessment methodology for examining patron use of in person and virtual reference services, and designing variable staffing models which balance the observed needs of each mode of communication and patron type.
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Swain, Roy E. "Analysis and redesign of a library electronic reference area." Master's thesis, This resource online, 1991. http://scholar.lib.vt.edu/theses/available/etd-01122010-020113/.
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Gabridge, Tracy, Nicole Hennig, Rebecca Lubas, and Sarah Wenzel. "When a Librarian's Not There to Ask: Creating an Information Resource Advisory Tool." Association of College & Research Libraries, 2005. http://hdl.handle.net/1721.1/32545.
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It is 2am. A professor wakes up with a new direction for her research; she must immediately learn about bioethics. In a dorm a student is finally ready to begin a paper on Cuba. Where do they turn? The library web site presents them with a bewildering array of resources and no librarian on hand to serve as intermediary. How can librarians facilitate research in their absence? What interfaces can be designed to educate users in their search? What metadata is needed to enable accurate retrieval? What is the librarian’s role in the increasingly indirectly-mediated information-seeking environment? Can the reference interview be effectively translated into a search interface? This paper describes a step towards resolving these issues by creating an on-line tool to assist users in selecting the database(s) most germane to their research needs.
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Mon, Lorri M. "User perceptions of digital reference services /." Thesis, Connect to this title online; UW restricted, 2006. http://hdl.handle.net/1773/7177.
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Rebelo, Ana Maria de Sousa. "A Biblioteca Universitária: desafios e oportunidades para o profissional da informação." Master's thesis, [s.n.], 2011. http://hdl.handle.net/10284/3177.
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Dissertação apresentada à Universidade Fernando Pessoa, como parte dos requisitos para a obtenção do grau de Mestre em Ciências da Informação e Documentação.Vivemos actualmente na Sociedade da Informação e do Conhecimento, onde o novo modelo que gera valor é a informação. Neste contexto, as instituições de ensino superior são chamadas a desempenhar um papel de liderança na formação dos cidadãos e a biblioteca universitária terá um papel preponderante na prossecução da missão da instituição onde está inserida, na medida em que defende os seus valores e contribui para o desenvolvimento do seu plano pedagógico e científico. O seu objectivo principal é auxiliar a comunidade académica no processo de transformação da informação em conhecimento. Assim, o bibliotecário será, neste contexto, não um mero fornecedor de informação mas, um mediador proactivo e crítico na construção do conhecimento científico. Pretende-se, nesta dissertação, investigar e avaliar os desafios e oportunidades do bibliotecário universitário, centralizando a sua actividade na garantia de satisfação das necessidades informacionais dos seus utentes, definir as novas competências do profissional de informação numa biblioteca universitária e elaborar o seu novo perfil se necessário. Neste sentido será abordado o Serviço de Referência, área onde o bibliotecário para além das competências e saberes ―tradicionais‖ (que vão desde a catalogação, classificação e gestão da biblioteca) se verá confrontado com um conjunto muito variável de competências específicas para as quais deverá adquirir os conhecimentos e o domínio das ferramentas e recursos informacionais disponíveis e indispensáveis para a sobrevivência e sucesso do profissional da informação, na era digital. We are living in the Information or knowledge society, where the new model that generates value is the information. In this context, higher education institutions must perform a leadership role in the formation of citizens and the academic library will play an important role in the achievement of the mission of the institution it belongs, in so far as it defends its values and contributes to the development of its pedagogic and scientific program. Its main goal is to help the academic community in the transformation process of information into knowledge. So, in this context, the librarian will not just be a provider of information but a critical and proactive information broker in the construction of scientific knowledge. We pretend, in this dissertation, to investigate and assess the challenges and opportunities of the academic librarian focusing his activity in the guarantee of the satisfaction of his patrons information needs, and to define his new competencies if needed. Therefore, we will discuss the reference service, the field where the librarian, besides his traditional competencies and skills (as cataloguing, classification and library management,) will face a new set of specific competencies which he must acquire and must be able to use all the technological tools and resources available and essential to his survival and success in the digital era.
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Wan, Dollah Wan A. Kadir. "Digital reference services in selected public academic libraries in Malaysia: A case study." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/106202.
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Reference service is one of the library’s primary services besides acquisitions, classification, cataloguing and physical planning. This service provides personalized assistance to library users in accessing and using suitable information resources to meet their needs. This research progress paper attempts to identify the status of digital reference services (DRS) in four public university libraries in Malaysia. In this study, the researcher attempts to identify usage of both traditional and digital reference services, user awareness of DRS, user satisfaction, and need for DRS. Two different sets of questionnaires were distributed: (1) a librarians’ questionnaire to librarians in the four university libraries, namely, Tun Abdul Razak Library, UiTM; University of Malaya (UM) Library; Tun Seri Lanang Library, UKM; and Sultan Abdul Samad Library, UPM; (2) a users’ questionnaire to students of the Faculty of Information Management, UiTM, and the Faculty of Computer Science and Information Technology, UiTM, UM and UPM. The findings show that DRS are effective forms of service delivery but their full potential has not yet been exploited. Email reference, Web forms and Ask-A Librarian are the main channels used in providing digital reference, although plans are under way to implement more sophisticated Internet technologies and collaborative digital reference.
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Shachaf, Pnina, and Shannon M. Oltmann. "E-quality and e-service equality." IEEE Press, 2007. http://hdl.handle.net/10150/105389.
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Research is divided about the potential of e-service to bridge communication gaps, particularly to diverse user groups. According to the existing body of literature, e-service may increase or decrease the quality of service received. This study analyzes the level of service received by different genders and ethnic groups when public librarians answer online reference queries. Quality of e-service was evaluated along three dimensions: responsiveness, reliability, and courtesy. This study found no significant differences among different user groups along any of these dimensions, supporting the argument that the virtual environment facilitates equitable service and may overcome some challenges of diverse user groups.
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Samyuktha, R. "Nutraceuticals gateway: A value-added electronic information service." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/105500.
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The attributes of education in a digital neighborhood have warranted a community of teachers on one end with shared curriculum and teaching materials and another community of students with distance and distributed learning on the other end. There is a different kind of ecology emerging and the library professionals have the opportunity to create a world without borders, making everything available to everyone anytime, anywhere. Roles of libraries have changed from being traditional to exist as hybrid or electronic libraries. In turn, the Library and Information Science (LIS) professionals have become intelligent filters of information and contribute to the libraries to emerge as â Knowledge Resource Centersâ . Creating successful e-information services for its demanding clientele has become their major challenge. One such case study of e-information services provided by the Science Campus (Guindy Campus) Li-brary of University of Madras is focused in this paper. The Campus Library caters to the re-search community of Schools of Life, Physical, Chemical, Earth Sciences and an array of re-searchers (members) from industries. Periodic discussions with experts, faculty and research scholars have necessitated the Library to enhance research with Information Gateways on spe-cific themes. Subject Gateways on Biomedical Sciences, Life, Chemical, Physical and Inter-disciplinary Sciences are compiled periodically and made available on the intranet in turn making its clientele access the sources on the internet from their desktop. They not only sup-plement research but also new popular courses introduced, thrust of the University programs and so on. The Gateway focused here is â Nutraceuticalsâ which is a component of the Gate-ways on â Biomedical Sciencesâ . The methodology of information aggregation from the Inter-net, evaluating their validity and organizing them for access, the strategies used to market the e-service, such as organizing user education and information literacy programs are discussed. Methods of evaluation of the service provided are analysed to improve the same. The chal-lenges of the career to develop essential skills to combat technology have compelled the pro-fessionals at the Library to get trained and update their technical expertise. Thus the Library tries to support the evolutionary convergence of Library Services, Technology and the Clien-tele.
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Pomerantz, Jeffrey. "Integrating Digital Reference Service into the Digital Library Environment." Association of College and Research Libraries, 2003. http://hdl.handle.net/10150/105560.
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The difference between a digital library and a library with which a digital reference service is affiliated is discussed, and digital reference in these contexts is defined. There are several issues involved in integrating digital reference service into a digital library environment, but two that are unique to the intersection between digital libraries and digital reference: collection development of previously-answered questions, and presentation of specialized subsets of the materials in the digital library's collection. These two issues are explored.
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Russell, John. "Wikis and Collaborative Reference Services." Association of College and Research Libraries, 2008. http://hdl.handle.net/10150/106433.
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Librarians have long been concerned with connecting researchers with information, typically (but by no means exclusively) by means of face-to-face contact at a reference desk. With the advent of the Internet and the proliferation of online resources and services, librarians have used Web-based resources to add an asynchronic dimension to traditional synchronic reference services. One of the new Web-based technologies that has been discussed by librarians in the past few years is the wiki. Librarians have been using wikis for a variety of purposes, including research guides, knowledge-bases, and library Web sites, though they are flexible enough to work in most situations where collaboration or quick Web editing are desired. Wikis are an attractive tool for reference services because they are a relatively simple and inexpensive way to improve information flows among librarians and between librarians and their campus community.
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Syphus, Matthew. "The marketing of university libraries, with special reference to South African university libraries." Master's thesis, University of Cape Town, 1990. http://hdl.handle.net/11427/8365.
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Bibliography: leaves 251-262.The investigation was undertaken to establish, in the first place, whether it is correct to assume that university library managers in South Africa do understand the main tenets of marketing. Secondly, the investigation was undertaken to determine whether these librarians actually do implement some or all of the principles of marketing in the management of their libraries. The study was carried out in two parts: a literature survey and an empirical investigation. The investigation was confined to university libraries in South Africa. The literature survey of the relevant marketing literature had a twofold purpose. In the first place, the marketing of libraries could only be properly appreciated within the context of understanding what is meant by marketing. Secondly, it was an underlying assumption of the investigation that in order to determine whether the management of South African university libraries did understand and apply the principles of marketing, the questions posed to them in the survey would of necessity have to reflect the principles, concepts, terminology and techniques of marketing, as established in the literature survey. The survey of marketing literature therefore endeavoured to establish clearly the main tenets of marketing and the techniques of marketing planning, the broadened marketing concept which has extended marketing to non-profit organizations, and, the significance of the interactive relationship of services marketing. A survey of the relevant literature of librarianship was undertaken to gain an insight into how marketing was perceived by the Anglo-American library world. It was against this broader background of the literature of librarianship that the South African experience was considered. As part of the empirical investigation a questionnaire was constructed and mailed to the respondents in order to determine whether the principles of marketing are understood and implemented by university libraries in South Africa. The analysis of the data obtained from the questionnaire indicated that the management of South African university libraries have a general understanding of the principles of marketing, although at present only a small minority have an in-depth knowledge of it. From the analysis of the data it is also apparent that South African university library managers to a greater or lesser extent do carry out some of the main activities of marketing, although, for the present, they do not necessarily consider that they are implementing formal marketing planning in their libraries. Only a small minority of university libraries are actually engaged in some formal marketing activities.
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Yasui, Yumiko, and 裕美子 安井. "Digital reference services of university libraries in Japan." IADLC Office, Nagoya University Library ; Ichiryusha, 2005. http://hdl.handle.net/2237/6089.
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Duckett, Robert John. "The changing role of UK public reference libraries and reference work : an historical analysis." Thesis, Leeds Beckett University, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.500765.
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The papers presented here represent a selection of my published work on the nature and practice of reference and information work appearing over a period of twenty-one years. The presentation commences with a listing of the publications submitted with an abstract to indicate the nature of their content. After an introduction (Chapter 1) which stresses that the issues addressed arose out of the author's concern about the current development of public library information work, there is an account of the literature relating to the history of the UK public reference library (Chapter 2). This is followed (Chapter 3) with an account of the methods used in the various publications submitted and sets these against the background of research methodology. Particular attention is paid to the validity of historical and qualitative research. Chapters 4 to 7 form the main bulk of this submission. The published work is divided into four subject areas. Given that these publications were written for different audiences for different purposes, any such division is somewhat arbitrary and there is some overlap of content. In Chapter 4 consideration is given to how information services are replacing traditional reference libraries and reference services, and how the lack of clarity between the terms 'reference' and 'information' has produced confusion. It is claimed that the stress on the concept of 'information' has accelerated the decline of reference libraries and of `reference work'. The four texts featured in this section (two of them chapters in books) consider how reference libraries and the ethos of reference service changed after the rise of subject specialization in the 1960s; local government re-organisation; the introduction of specialist information services in the 1970s; the development of new community-based services in the 1980s; the rise of the information culture and electronic services in the 1990s; the reduced reliance on printed sources; and the de-professionalisation of staff in the current era. It is argued that in the continuing 'retreat from reference' and the rapid move to an information culture, much of value is being lost. Chapter 5 looks at the historical context in which reference libraries developed, particularly those in public libraries, following the Public Libraries Act of 1850. Attention is paid to the nature and philosophy of these early public reference libraries. In Chapter 6, the focus is on five specific elements of contemporary reference and information work. The topics selected are: staff selection, stock disposal, enquiry work, reference publishing, and current awareness. These topics provide substance to an understanding of the nature of contemporary reference and information work. In the concluding part of this submission (Chapter 7) an attempt is made to identify what, exactly, it is that has been lost in the shift from 'reference' to 'information'. The claim is made that once there is a better understanding of the nature of traditional 'reference work', then this can be translated to the present-day situation where it can assist to promote a more positive image of the public library.
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Taha, Ahmed. "Streamline e-information service for virtual users: A quality function deployment (QFD) approach." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/106053.
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Migration from the traditional to web-based library paradigm is usually accompanied by remodelling of many library core activities particularly those associated with user-centred services. In this capacity of the web-based service paradigm, many academic libraries have established networked environments within which many virtual-user communities are forming and growing. Understanding the virtual user's needs in these communities has become the first priority of networked libraries for designing, running and managing effective virtual reference services to meet the increasing expectations of the invisible users. To achieve this, the networked libraries strive to improve their quality of service by applying a wide range of such quality management approaches as quality function deployment (QFD) and LIBQUAL™. QFD initially stresses on driving continuous improvement of the user-oriented services towards end-user satisfaction. The paper attempts to incorporate the QFD to be integrated strategically in designing and managing e-information provision within networked library service environment. The UAE University Library is used as a case study, where the evidence-based librarianship (EBL) approach has been employed in three studies to identify user needs and acceptance of e-services. Based on these studies, the paper presents a model aimed at streamlining e-services for virtual users in ICT-rich learning environments.
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Adebonojo, Leslie G., and A. Arnold. "Reference Relocated." Digital Commons @ East Tennessee State University, 2009. https://dc.etsu.edu/etsu-works/6329.
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Axelsson, Elisabeth. "Referensverksamheten och referensbeståndens användning på två folkbibliotek - Linköping och Norrköping." Thesis, Högskolan i Borås, Institutionen Biblioteks- och informationsvetenskap / Bibliotekshögskolan, 1997. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-12023.
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In 1995 a survey was made at six public libraries in the county of Ostergotland in order to examine the reference service and the use of reference collections. In this paper the methods of the survey are described and the results from two libraries in Norrkoping and Linkoping are being analysed. In the survey several methods were used. During a fortnight observations were made of the use of reference books by the visitors in the reference section. The books were listed. The librarians work at the information desk were also observed at the same time and the librarians wrote all their transactions down as well as their use of reference tools. Two questionnaires were distributed, one to the visitors at the reference section, one to the visitors at the information desk. The results in short: The collections of reference books were extensive, old and not so well used. The visitors used these collections more than the librarians (6-7% versus 1-2%). The location of the reference books means much to the use. The users of reference books are mostly students. There are many questions asked by the visitors and often queus are formed at the information desk . Most questions are simple to solve and depending on diffculties of the visitors to find the books on the right shelves. Both libraries have small assets and shortages in the collections make requested books and subjects hard to find for the visitors. At the information desk there are a lot of other transactions than reference questions like selling, reservations, Pc-help and so on. The librarians used the library catalogue in nearly half of the questions but that was the only reference tool which was used more than marginal. The visitors at the reference desk were mostly students but there were no big differences between students frequency and the general public. Finally the survey shows that the quality of the reference service can and must be improved. There are needs for organisational changes as well as further education of the staff. The libraries in the survey need to focus on the customer's quality more to improve their reference service.
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Shachaf, Pnina, and Sarah Horowitz. "Are virtual reference services color blind?" Elsevier, 2006. http://hdl.handle.net/10150/106524.
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This study reports an experiment that examines whether librarians provide equitable virtual reference services to diverse user groups. The relative absence of social cues in the virtual environment may mean greater equality of services though at the same time greater inequalities may arise as librarians can become less self-aware online. Findings indicate that the quality of service librarians provide to African Americans and Arabs is lower than the quality of service they provide to Caucasian, Hispanic, Asian, and Jewish students. This study adds to the knowledge of subjective bias in the virtual environment by specifying those that are discriminated against online, identifying the kinds of discriminatory actions of virtual reference librarians, and identifying the type of queries that more frequently result in unbiased service.
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Wirström, Sofia. "Bibblan svarar – ett tecken i tiden : En virtuell referenstjänst ur ett postmodernt perspektiv." Thesis, Uppsala universitet, Institutionen för ABM, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-175397.
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The aim of this master’s thesis is to examine the virtual reference service Ask the Library [Bibblan svarar] from a postmodern perspective. Ask the Library is a Swedish online reference service that is run by the country’s public libraries. The postmodern theories of Jean-François Lyotard are used to study how information is managed and transmitted within the service. From this point-of-view three aspects of the reference service are studied; how the information is affected by the virtual environment, the librarian’s role within the service and finally how the content of the service is managed. The methods for extracting data are a blend of qualitative interviews and online observations. The data is then analyzed from a theoretical viewpoint. The result shows that there are several postmodern tendencies in Ask the Library. Namely the service shows a number of indications toward plurality. This can be related to Lyotard’s theory of the downfall of the grand narratives since postmodern theories celebrate the idea of plurality and diversity. Ask the Library is complex and dynamic in the sense that it adapts its services to the users. In addition to a multilingual service, Ask the Library also offers the users reference help in the form of social network sites like Facebook and Twitter. This makes the service more varied but also deeply complex. The reference service also emphasizes on the librarian’s individual competence and promotes personal knowledge and expertise. In Lyotard’s postmodern theories there is a rejection of absolute and objective truths and this falls in line with the subjectivity that the reference service celebrates. Ask the Library has two different agendas; providing qualitative reference service to the users and also promoting the librarians and their skills. The information, or content, in the service is still organized and under examination by the librarians. Critique of the sources is an important skill for a librarian within Ask the Library to have. These traditional ideas of objective truth are balanced with the new virtual environment that often promotes collective construction of information and knowledge. This study is a two years master’s thesis in the academic field library and information science.
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Ling, Zhang, Cong Wang, and Austin McCarthy. "Knowing our users and responding to their needs-The impact of research on services in two university libraries." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/106105.
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In an earlier paper the authors discussed reference services in two university libraries and suggested changes to the services based on a user survey. They also quoted research into staff and student use of information resources. Although libraries have no difficulty in compiling quantitative data, the use of such qualitative research to delve beyond the statistics, in order to better understand user needs, perceptions and behaviours, is a recent development at Harbin Engineering University Library, China. However, at the Library of the University of Northumbria in England there is a long history of using research to evaluate services. This paper gives a very brief introduction to the value of qualitative re-search in evaluating services and providing a sound basis for management decisions about staffing and service delivery. Some of the methods used at the two universities are outlined. Finally, two case studies of research projects, one from each university, will be described and the extent to which they have resulted in changes to policies or practices will be examined.
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Ghosh, Maitrayee, and Jay Bhatt. "The challenging and critical role of information professionals in combating AIDS in India." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/105105.
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The nature of work for librarians/information professionals is undergoing a profound transformation, due to the arrival of deadly diseases like AIDS (Acquired Immunodeficiency Syndrome) and the change in information needs of the local community. This change necessitates much more professional expertise, updated knowledge, critical thinking and involvement in developing effective AIDS literacy programs. Information professionals serving in different libraries or potential information dissemination centers can provide dedicated services to society by helping to access AIDS information not only in urban settings but also in rural environments. This paper outlines strategies for effective collaboration in the context of AIDS literacy promotion efforts. It identifies a number of obstacles in the process of empowering the community and suitable measures essential for success.
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Mayekiso, Nozibele. "Knowledge sharing practices in academic libraries with special reference to the Unisa Library." Master's thesis, University of Cape Town, 2013. http://hdl.handle.net/11427/11685.
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Includes abstract.Includes bibliographical references.
In recent years it has been acknowledged that the practice of knowledge management can play an important role to ensure an organisation’s competitive edge within an industry. This study focuses on knowledge sharing practices in university libraries with special reference to the Unisa Library. The aim of the research project was therefore to establish whether the Unisa Library is receptive to knowledge sharing practices,whether there is a need for knowledge management and more specifically for a knowledge sharing strategy. Thus the objective was to establish the extent to which knowledge sharing practices occur among professional library staff, albeit unknowingly, in their daily activities.The study employed both quantitative and qualitative research approaches. A questionnaire was delivered in person to professional librarians while interviews were conducted with managers from the various directorates of the library. The questions explored the knowledge sharing practices, including challenges within the library. They were based on internationally accepted knowledge management themes which include the role of leadership, organisational structure, organisational culture,technology, processes in enabling the effective practice of knowledge management.
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Majal, Sulaiman. "Redesigning academic library spaces for 21st century users with special reference to CPUT Libraries." University of the Western Cape, 2016. http://hdl.handle.net/11394/5540.
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Magister Bibliothecologiae - MBiblThe use and design of library spaces in higher education is a theme that has come to the forefront of user needs in the past few years. Academic libraries are redesigning their spaces to accommodate the 21st century user. The 21st century user is often labeled as Generation Y and requires a different set of knowledge and skills. In today’s knowledge economy, core skills include creativity, problem solving and collaboration. Libraries are creating space to accommodate the needs of these new users. They are developing group work areas, relaxation or pause areas, technology hubs and discussion rooms. This study has investigated how to redesign academic libraries, using Cape Peninsula University of Technology (CPUT) Cape Town branch as a pilot study. The researcher used the concept of library "as place" or "3ʳᵈ place" as a theory. The framework interrogated the ten qualities of a good library space. The researcher used a mixed method research design to conduct this study. A questionnaire of which multiple copies were made, interviews and internal statistics were used to gather data. The results of the study reflected that the library is functional, can be adapted, the space is accessible and varied, it is conducive to motivating and inspiring people, it does promote interactivity between users and library services, and is environmentally suitable, flexible and has a wow factor. All of these characteristics conform to McDonald’s ten qualities of a good library space.
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Wipawin, Namtip. "Strategic planning for information services a study of an application to Thai libraries and information centres /." Thesis, Loughborough University, 1991. http://catalog.hathitrust.org/api/volumes/oclc/28567547.html.
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Jose, Sanjo, and Francis Jayakanth. "Aigaion: A Web-based Open Source Software for Managing the Bibliographic References." Department of Library and Information Science, University of Kerala, Thiruvananthapuram, India, 2008. http://hdl.handle.net/10150/105518.
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Publishing research papers is an integral part of a researcher's professional life. Every research article will invariably provide large number of citations/bibliographic references of the papers that are being cited in that article. All such citations are to be rendered in the citation style specified by a publisher and they should be accurate. Researchers, over a period of time, accumulate a large number of bibliographic references that are relevant to their research and cite relevant references in their own publications. Efficient management of bibliographic references is therefore an important task for every researcher and it will save considerable amount of researchers' time in locating the required citations and in the correct rendering of citation details. In this paper, we are reporting the features of Aigaion, a web-based, open-source software for reference management.
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Burns, Allison M. "A Study of the Information Seeking Behaviors of Integrative Medicine Professionals." Thesis, School of Information and Library Science, 2007. http://hdl.handle.net/1901/418.
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As the practice of integrative medicine becomes more common, it is important for library science professionals to understand the research needs of integrative medicine professionals in order to best provide resources and services to this population. This paper surveys integrative medicine professionals affiliated with the four North Carolina academic programs and centers for integrative medicine. The results of this study indicate that this population may need more targeted library services due to the difficulty in finding information in this field.
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Darries, Fatima. "The impact of the Internet on reference services in higher education libraries in South Africa." Master's thesis, University of Cape Town, 2002. http://hdl.handle.net/11427/7910.
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Internet access has become an indicator of a country's socio-economic status in the Information society. Libraries of higher education institutions support the parent institutions' objective to produce graduates able to function in this society. Consequently, the Web, the most popular part of the Internet, has become ubiquitous in reference services. This study investigates the impact of the Internet on reference services by exploring the following areas: user Internet access and training in the library, use and integration of the Internet as an information tool in reference services and the Internet training and knowledge of reference librarians.
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Biyela, Sibongile Eunice. "The historical development of the University Zululand library with particular reference to buildings, staff, collection, and computerization (1960-1987)." Thesis, University of Zululand, 1988. http://hdl.handle.net/10530/1198.
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Submitted in partial fulfillment of the requirements for the B.A. Honours Degree in Information Studies, Department of Library & Information Studies, University of Zululand, South Africa, 1988.This study is about the historical development of the University of Zululand Library, with particular reference to i ts buildings , staff collection and computerization, from 1960 to 1987. Also included in this study is t he branch library at Umlazi Campus. The aim of the thi s study is to trace the history of the University of Zululand Library from i ts inception i n 1960 to the most recent structure completed in 1987, since this has not been done before except the scattered information on the his t or y of t his library •
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Core, Jane Kennedy. "Human aspets of the management of change : with reference to technological innovation in small college libraries." Thesis, Aberystwyth University, 1990. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.261405.
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Olszak, Lydia P. "Mistakes, failures, and dirty work in reference service." 1994. http://books.google.com/books?id=Ke7gAAAAMAAJ.
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Thesis (Ph. D.)--University of North Carolina at Chapel Hill, 1994.eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 224-233).
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Shirako, Anne. "PubMed for Public Librarians." 2008. http://hdl.handle.net/10150/105767.
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Hung-Hsi, Hsu, and 許鴻晢. "Interview Strategies of Virtual Reference Service Librarians." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/41573742190730933643.
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碩士國立臺灣師範大學
圖書資訊學研究所
100
Virtual references, the provision of reference service in the virtual environment, employ a wide variety of information and communication technologies, including email, FAQs (Frequently Asked Questions), chat software, VoIP (Voice over Internet Protocol) and videoconferencing. The development of synchronous virtual reference initiated in 2000 makes it possible for librarians and users to conduct interviews through the use of Internet, and thus eliminates the barriers of time and space. Users also feel less pressured and more expressive through this kind of computer-mediated communication. The system function of co-browsing (sharing screen with other people) helps the comprehension and clarification of information duringthe interview. The dataset for this study consists of transcripts of 9 volunteer librarians and 30 users and the user feedback. The research method includes discourse analysis and content analysis. These transcripts are coded by the unit of utterance, using the framework of RUSA guidelines for reference services providers. The coding results are sorted into categories and manipulated statistically. The feedbacks are also analyzed with the framework of RUSA guidelines. By analyzing the discourse between virtual reference librarians and users, 5 interview strategies are proposed, including: (A) approachability, (B) clarification, comprehension, and confirmation, (C) searching and responding, (D) follow-up and closure, (E) other situations about virtual reference service system. In interview strategy A, librarians greeted and showed their willing to help users; users thought librarians' attitude in the interview was nice. In interview strategy B, librarians clarified questions; users thought librarians' ability to clarify questions is good and librarians should know how much information users had got. In interview strategy C, librarians introduced resources; users thought librarians should improve the ability to instructing information retrieving skills, responding appropriately, caring about what users were watching, and accessing various kinds of resources. In interview strategy D, librarians asked users if there is any question; users hoped that librarians would keep contact with them actively. In interview strategy E, librarians checked the quality of voice; users thought librarians should guide them to manipulate the virtual reference service system. Interview strategies are not only important in medical, social work, psychotherapist, and law field, but also in LIS field. And the interview strategies should be arranged into the training courses for reference services librarians. Although interview strategies are significant, it is also crucial for virtual reference librarians to develop their own service characteristics and improve the knowledge of all kinds of reference resources.
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Kao, Chien-Chih, and 高千智. "A Study of the competency model of the reference librarians in university libraries." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/42528851003528632293.
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碩士輔仁大學
管理學研究所
92
In information-based era and coming of information society, reference service is a “core profession” in library to excel the library in becoming information navigator. The purpose of this study is to discuss the professional competency of Reference Librarian in university library based ion theories and practices, and develop consensus on the competency and requirement for a satisfactory Reference Librarian. The results were provided as guideline to training and cultivation of Reference Librarian. This study adopted methods of literature and in-depth interviews, and collected related data to develop the aspects and items for Reference Librarian Competency Scale, which was used in mass survey. In actual survey, scales for four different roles (Manager of the Reference Department, Reference Librarian, other librarians, and library users) were used. A total of 469 surveys were distributed in 67 university library of private and public universities in Taiwan. A total of 227 surveys were returned, 221 were valid; the valid return rate was 47.1%. The data was analyzed for reliability and validity. The results showed the internal consistency parameter (reliability) between 0.6435 ~ 0.9001, the validity parameter between 0.420 ~ 0.792. Lastly, 4 main aspects of competency, 7 sub-aspects, and 33 items were obtained. The scale was analyzed with ANOVA, correlation analysis, and regression analysis to test the effects of the abovementioned aspects on the performance of Reference Librarians. The results showed that among all samples and high-performance sample groups, “educational background” as a controlled variable and “customer-oriented and communication skills” as a competency could best predict the performance. In terms of the opinions on the significance of each competency, “service enthusiasm” as a personality competency rated the highest. Lastly, suggestions on human resource management were provided based on the results as guidelines to human resource planning and application in library.
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Downing, Arthur. "Requesting in library reference service interactions." 2008. http://hdl.rutgers.edu/1782.2/rucore10001600001.ETD.17131.
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Chang, Hui-Ping, and 張惠萍. "The Use of News Resources by Reference Librarians." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/59022276262596482042.
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碩士輔仁大學
圖書資訊學系
95
News is the most general resources which are closed to people very much. Its content is miscellaneous and updated soon. Furthermore, the word of news is easy to understand and news can be spread around by different kinds of media. In addition, it is suitable for readers who are in all age. "News resources search" is a very important kind of reference service in libraries where huge news resources are offered. Reference librarians can help users to get answers of their questions through worldwide news which is including abundant knowledge. News is also useful for reference librarians to do referencing well. Current research presents that situation which reference librarians use news resources for answering and other works. Moreover, it is also researched what are roles of news resources for reference librarians to receive latest knowledge, expend vision and enrich knowledge. This research is used literature review, qualitative approach, and interview, quantitative approach, to collect data from 15 reference librarians who have more than one year experience in Taiwan libraries which can offer perfect news resources service between 8th of February and 29th of March, 2007. Results of this research are as follows: 1. Reference librarians have habits of reading and listening to news. Further, they think there are functions of news that events understanding, increasing latest knowledge, knowledge enriching, and useful to do “Reference Interview”, “Collection Development”, “Bibliographic Instruction” and “Extension Service”. 2. Reference questions which are answered according to news by reference librarians belong to “questions related with events”. News whatever the affect is huge or small, and what is the topic, a particular period, a location is all asked by users. Reference librarians also used news which is information, characters, advertisements, statistics, background knowledge and messages related with life to give users answers. 3. Due to the cognitive bias of news angle, binding force, and operation modes in mass media, and to the irregular use of news resources, reference librarians often perform conservatively by assuring the credibility or offering a variety of information while answering questions with the use of news resources. 4. News database is the most popular retrieval tool for reference librarians by the reason of its broad range, powerful retrieving functions and easy full-text retrieving. After that, internet resources and library self-producing retrieval tools such as clippings and news subject catalogues are also accepted by reference librarians. 5. For reference librarians, the first choice of retrieval tools to retrieve full-text data is news database, followed by newspaper and microform. Since the range of news database and the library management issues might limit full-text retrieving, well-understanding in basic information is critical whatever which retrieval tools are utilized. 6. Newspaper is still an important role in news resources service so reference librarians and users often use it to read, search and retrieve full-text. In order to resolve questions of collecting, managing and using newspaper, each library adopts different method. 7. Reference librarians’ behaviors of read and use news resources are changed by internet-information technology which also effects news information service in libraries. Importance of news database and news internet resources is increased obviously and reference libraries even need to support purchase and evaluation of electronic resources. 8. In order to provide better news resources services, interviewees generally think that they have to be familiar with news resources, increase technologies of research and train patience up. Furthermore, it needs to transfer knowledge to help of work through reading news and accumulating knowledge. According to the result of this research, there are some suggestions as follows: 1. It is suggested that reference librarians are often familiar with news resources and retrieve the latest knowledge. 2. It is suggested that collection development should be planned well and built united catalog of news by libraries. 3. It is suggested that companies of news media and database could build more full text database in order to offer complete content and perfect function of index.
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Lin, Ya-hui, and 林雅惠. "A Study of Work, Competence, and Continuing Education of Reference Librarians in Taiwan University Libraries." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/59786484796569065023.
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