Relevant bibliographies by topics / Reference services (Libraries) Reference librarians

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers

Academic literature on the topic 'Reference services (Libraries) Reference librarians'

Author: Grafiati
Published: 4 June 2021
Last updated: 3 February 2022

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Journal articles on the topic "Reference services (Libraries) Reference librarians"

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Saptaastuti, Rikarda Ratih. "Role of Reference Librarian in Public Relations Activity Role of Reference Librarian in Public Relations Activity in University Library." Pustabiblia: Journal of Library and Information Science 1, no. 2 (February 27, 2018): 239. http://dx.doi.org/10.18326/pustabiblia.v1i2.239-250.

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The library cannot achieve its goals without cooperation with the internal and external public. Therefore, libraries need PR (public relations) in their efforts to achieve their goals. The activity of the university library is directly or indirectly related with the PR activity since it is the part of PR activities to promote the image and the use of the library. The implementation of public relations activities in libraries has actually been performed by reference librarians. Reference librarians can use a variety of printed and online media, or convey information directly related to library services to users. With the recent development of information technology, using online search tools to seek information is more preferable by users than asking the reference librarian. Though online information tracking tool to organize information is more sophisti- cated presenting for users, users will still need libraries and referral services to find relevant information, as there are things that are not provided by online services such as selection, organization, provision of access, interpretation of relevant information, which can only be done by reference librarians. Reference librarians perform their duties by serving users in providing answers to questions or guiding users, and by creating awareness that the services provided by the library help promote maximum utilization of the library. PR officers through reference librarians attempt to attract the users’ attention through the provision and dissemination of information, and to serve as well as a liaison between the libraries with the users. PR becomes a necessity in libraries as PR activities will drive library function effectively and help promote library services more optimally.
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Rogers, Emily, and Howard S. Carrier. "A qualitative investigation of patrons’ experiences with academic library research consultations." Reference Services Review 45, no. 1 (February 13, 2017): 18–37. http://dx.doi.org/10.1108/rsr-04-2016-0029.

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Purpose This paper aims to report the findings of a qualitative investigation of student patrons’ experiences with research consultations provided by reference librarians at a comprehensive university located in the southern USA during 2014. Design/methodology/approach Data were collected through recorded interviews with patrons who had recently experienced a reference consultation with one of eight professional reference librarians during a semester. The recorded data were transcribed verbatim and the transcripts subjected to content analysis. The qualitative data analysis model selected was that of a conventional, inductive content analysis. Findings One principal finding demonstrates the need for marketing of the reference consultation service; participants were surprised at the service’s availability. Other findings illustrate the value participants placed on individual attention from a librarian, perceived librarian expertise, the consultation environment and student/librarian engagement. Research limitations/implications Limitations to this study include a small participant pool of undergraduate student patrons, mainly majoring in humanities disciplines. The findings therefore are limited in the confidence with which they can be generalized to larger populations. Practical implications The reference consultation remains an integral part of the services offered by an academic library’s reference department; libraries should market consultations accordingly. Academic libraries that do not operate on a subject specialist model should consider strategies for maximizing benefit when matching available staff to consultation requests. Social implications This study provides evidence for the value of one-to-one reference service through research consultations provided to library patrons in academic libraries serving institutions of the type described in the research. Originality/value A qualitative methodology, using content analysis of lengthy interviews with participants, provides considerable insight into academic library patrons’ attitudes toward the reference consultation service.
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Vinyard, Marc, Colleen Mullally, and Jaimie Beth Colvin. "Why do Students Seek Help in an Age of DIY? Using a Qualitative Approach to Look Beyond Statistics." Reference & User Services Quarterly 56, no. 4 (June 21, 2017): 257. http://dx.doi.org/10.5860/rusq.56.4.257.

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National statistics indicate that academic libraries are experiencing declines in reference transactions, but the references services in some libraries continue to thrive. While many studies explore reasons that students do not seek assistance from librarians, there is limited research explaining why students do ask for help. The authors conducted a study to answer two questions: (1) How do undergraduate students look for information? (2) What prompted the students to seek out help from a librarian? To answer these questions, the authors conducted in-depth, semi-structured interviews with undergraduate students who had received reference assistance. An important theme that emerged from the interviews was students’ preferences to search independently without assistance. Despite this “do-it-yourself” mentality, students aware of library research consultation services still continue to seek out assistance for librarians when stressful and time-consuming research questions arise. The findings from this study will help librarians better market their research services and understand how students perceive the help-seeking process.
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Lederer, Naomi, and Louise Mort Feldmann. "Interactions: A Study of Office Reference Statistics." Evidence Based Library and Information Practice 7, no. 2 (June 11, 2012): 5. http://dx.doi.org/10.18438/b88k6c.

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Objective – The purpose of this study was to analyze the data from a reference statistics-gathering mechanism at Colorado State University (CSU) Libraries. It aimed primarily to better understand patron behaviours, particularly in an academic library with no reference desk. Methods – The researchers examined data from 2007 to 2010 of College Liaison Librarians’ consultations with patrons. Data were analyzed by various criteria, including patron type, contact method, and time spent with the patron. The information was examined in the aggregate, meaning all librarians combined, and then specifically from the Liberal Arts and Business subject areas. Results – The researchers found that the number of librarian reference consultations is substantial. Referrals to librarians from CSU’s Morgan Library’s one public service desk have declined over time. The researchers also found that graduate students are the primary patrons and email is the preferred contact method overall. Conclusion – The researchers found that interactions with patrons in librarians’ offices – either in person or virtually – remain substantial even without a traditional reference desk. The data suggest that librarians’ efforts at marketing themselves to departments, colleges, and patrons have been successful. This study will be of value to reference, subject specialist, and public service librarians, and library administrators as they consider ways to quantify their work, not only for administrative purposes, but in order to follow trends and provide services and staffing accordingly.
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Emmanuel Baro, Ebikabowei, Bueaty U. Efe, and Gboyega K. Oyeniran. "Reference inquiries received through different channels." Reference Services Review 42, no. 3 (August 5, 2014): 514–29. http://dx.doi.org/10.1108/rsr-09-2013-0049.

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Purpose – This study aims to investigate the different channels reference librarians receive reference inquiries from patrons in university libraries in Nigeria. Design/methodology/approach – A questionnaire was used to collect data on the various channels through which reference librarians received reference inquiries in Nigerian university libraries. The questionnaire was administered using an online method. Findings – It emerged that the face-to-face traditional reference desk was rated as the highest channel through which librarians receive reference inquiries in Nigeria, followed by library Facebook page and phone/short message service (SMS). Instant messaging (IM) and e-mail were identified as the least used channels by the patrons. The challenges mentioned include the absence of policy statements concerning virtual reference services; the lack of information and communications technology (ICT) skills on the part of librarians; slow Internet connectivity; power failures; management’s lack of support for emerging technologies; IM’s limitations; user’s expectations of instant answer; inarticulate requests; and lack of adequate current reference materials. Research limitations/implications – The findings are from a small sample size; therefore, the findings may not be substantial enough to generalize. Further study is necessary to determine if these results are consistent throughout other university libraries in Nigeria. Originality/value – The findings will inform university libraries in developing countries that are planning to adopt virtual reference services to deliver reference services to users anywhere, anytime.
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Irawati, Indira. "Praktik signifikasi atas transformasi pelayanan referensi di Perpustakaan Universitas Indonesia." Jurnal Kajian Informasi & Perpustakaan 8, no. 2 (December 30, 2020): 207. http://dx.doi.org/10.24198/jkip.v8i2.26723.

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The transformation of reference services in academic libraries in the era of information technology has a significant impact on librarians. Librarians need to address transformation properly to design the right services. The University of Indonesia (UI) library has undergone this transformation since a decade ago and continues to adapt to existing developments. Various service concepts were developed to suit users' demands, including by providing online-based services and utilizing social media to communicate with users. This study aimed to explore how reference librarians interpreted this transformation and what they should do. The research method used qualitative methods with the phenomenological method narrated descriptively. The research informants consisted of 13 librarians and seven reference librarians. Data analysis showed that librarians'significance for transforming reference services resulted in 4 important themes that were interpreted as influencing their work as reference librarians. The four themes were digital-based library services, expansion of access, policy, and promotion. This research concludes that users and librarians' practice of significance for the transformation of reference services results in the digital libraries' concept, which requires expansion of access, relevant policies, and social media optimization for service promotion. The practice of significance related to communication patterns with reference users in the digital era effectively uses email and chatting on the WhatsApp application.
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Bradley, Doreen R., Angie Oehrli, Soo Young Rieh, Elizabeth Hanley, and Brian S. Matzke. "Advancing the Reference Narrative: Assessing Student Learning in Research Consultations." Evidence Based Library and Information Practice 15, no. 1 (March 12, 2020): 4–19. http://dx.doi.org/10.18438/eblip29634.

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Abstract Objective – As reference services continue to evolve, libraries must make evidence based decisions about their services. This study seeks to determine the value of reference services in relation to student learning acquired during research consultations, by soliciting students’ and librarians’ perceptions of consultation success and examining the degree of alignment between them. Methods – The alignment of students’ learning outcomes (reported skills and knowledge acquired) with librarians’ expectations for student learning during consultations was assessed. An online questionnaire was conducted to gather responses from students who had sought consultation services; 20 students participated. In-person interviews took place with eight librarians who had provided these consultations. The online questionnaire for students included questions about students’ assessments of their self-identified learning goals through consultation with a librarian and their success at applying the knowledge and skills gained. Librarian interviews elicited responses about students’ prior research experience, librarians’ objectives for student learning, librarians’ perceptions of student learning outcomes, and perceived consultation success. The responses of both the students and the librarians were coded, matched, and compared. Results – Students and librarians both considered the consultation process to be successful in advancing learning objectives and research skills. All students reported that the consultations met their expectations, and most reported that the skills acquired were applicable to their projects and significantly improved the quality of their work. Librarians expressed confidence that students had gained competency in the following skill sets: finding sources, search strategy development, topic exploration, specific tool use, and library organization and access. A high degree of alignment was observed in the identification by both students and librarians of “finding sources” as the skill set most in need of enhancement or assistance, while some disparity was noted in the ranking of “search strategy development,” which librarians ranked second and students ranked last. Conclusion – The data demonstrate that both students and librarians perceived individual research consultations as an effective means to meet student learning expectations. Study findings suggest that as reference models continue to change and reference desk usage declines, research consultations remain a valuable element in a library’s service model and an efficient use of human resources.
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Duffus, Orolando. "Assessing UNC-Greensboro’s Reference Interns Program: Enhancing the employability of LIS students." College & Research Libraries News 78, no. 5 (May 11, 2017): 259. http://dx.doi.org/10.5860/crln.78.5.259.

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For decades libraries have been highly dependent on student interns to provide reference and other library services. In recent years, the roles and responsibilities of reference librarians have undergone significant changes. With the emergence of technology and development of virtual communication channels, reference service is no longer limited to a single physical space. In many academic libraries, the reference desk is either staffed by highly trained paraprofessionals or by student workers. In other instances, the reference desk has been dissolved or merged with other service points such as circulation or access services. Some libraries have moved to a system where patrons are referred to subject librarians or liaisons when specialized expertise and in-depth research techniques are required.
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Alexander, Stephanie, and Diana K. Wakimoto. "Exploration of reference models in a public university system." Reference Services Review 47, no. 1 (February 11, 2019): 21–36. http://dx.doi.org/10.1108/rsr-08-2018-0062.

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Purpose This study aims to investigate the reference and public service models used at academic libraries in the California State University system. Design/methodology/approach This exploratory study used a qualitative mixed methods design with an online survey and follow-up interviews with public services librarians. Findings The majority of the libraries in this study continue to use a traditional reference model with a physical desk staffed by librarians. Some libraries have moved to tiered or on-call reference using students and staff to triage patron questions. The majority of libraries’ public service points also follow a traditional configuration with separate service points for reference and other library public services. Research limitations/implications As this research is limited to one public university system, the results may not be generalizable to all academic libraries. Replicating this research in other systems would increase the generalizability of the results and allow for the generation of potential best practices for reference models and public service point configurations. Practical implications Librarians who are considering changes to their reference models and service point layouts can use the results as a starting point for conversations about the benefits and challenges of various models as well provide support to create an environment where changes to the models can be successfully implemented. Originality/value This study is one of the few to investigate multiple academic libraries’ approaches to reference and public services in the research literature. As such, it addresses a gap in the literature that case studies alone cannot fill.
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Vincze, Joseph. "Virtual reference librarians (Chatbots)." Library Hi Tech News 34, no. 4 (June 5, 2017): 5–8. http://dx.doi.org/10.1108/lhtn-03-2017-0016.

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Purpose This paper aims to explore integrating chatbot applications into libraries to improve reference services. Design/methodology/approach This paper explores the benefits of using chatbots as virtual reference librarians. Emma the Mentor Public Library’s Catbot is used as a case study. Findings Chatbots cannot replicate the complexity of human interaction (both knowledge and emotional), but these can provide a cost-effective way to answer the majority of routine reference questions and direct users to the appropriate service. Originality/value Readers will increase their awareness of how chatbots can streamline the work of the reference department by answering the majority of routine reference questions and freeing library staff to focus on more demanding research and tasks uniquely suited to humans.
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Dissertations / Theses on the topic "Reference services (Libraries) Reference librarians"

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Sobel, Karen D. "Promotion of Library Reference Services to First-Year Undergraduate Students." Thesis, School of Information and Library Science, 2007. http://hdl.handle.net/1901/441.

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This study describes a survey of 237 first-year undergraduate students conducted at the University of North Carolina at Chapel Hill. Through this study, the researcher aimed to fill in gaps in librarians’ knowledge about first-year students’ awareness of reference services, and students’ preferred modes of communication with librarians. The results show significant positive relationships between librarians’ verbal promotion of reference services and students’ tendency to ask reference questions in person.
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Rieh, Soo Young. "Changing reference service environment: A review of perspectives from managers, librarians, and users." Elsevier B.V, 1999. http://hdl.handle.net/10150/105385.

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This is a preprint of an article published in the Journal of Academic Librarianship 25(3), pp. 178-186. This article reviews the literature on academic library reference service, and examines changes in the traditional reference desk model. Based on the review from the perspectives of managers, librarians, and users, new research directions are proposed in which usersâ information-search processes and librariansâ intervention in reference service are integrated.
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Younus, Muhammad. "Digital reference services in university libraries of Pakistan." Thesis, Loughborough University, 2014. https://dspace.lboro.ac.uk/2134/16410.

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The development of information and communication technologies, and wide spread of the Internet and its associated technologies have brought about tremendous changes in the reference department of academic libraries, and in the attitudes and expectations of both information professionals and users. Many academic libraries across the globe have embraced Web technologies to fulfil users reference needs in a digital environment. This study aimed to investigate and analyse digital reference services (DRS) in university libraries in Pakistan. It focused on the nature and level of DRS, technologies used for the provision of the service, usage, staffing, marketing, funding, ICT infrastructure available for the service, and looked at the issues faced by academic libraries in implementing and managing the service. A mixed methods research approach combining both quantitative and qualitative methods was employed to achieve the aim and objectives of the study. The quantitative data for the study were collected through an online survey. A total of eighty five university libraries (both in public and private sectors) from all the four provinces, the federal capital and Azad Jammu & Kashmir participated in the survey. The quantitative data were supplemented by the qualitative data which were gathered through semi-structured interviews with the heads of fifteen leading university libraries. Findings suggest that DRS is at an early development stage in university libraries in Pakistan, with a small number of libraries offering the service. Most of the academic libraries which have implemented this cutting-edge service, are large libraries equipped with good human and technological resources. The libraries have mostly developed asynchronous digital reference systems by employing e-mail and web forms. The usage of the service is lower than that of in-person reference in academic libraries due to factors, such as libraries failure to effectively market the service, lack of ICT skills among users, lack of ICT facilities available for users. It was found that the libraries lack skilled and competent LIS professionals to staff the service. Factors contributing to the scarcity of skilled human resources in academic libraries include the lack of in-house training for DRS, shortage of continuing professional development courses in the country, and deficiencies in LIS curricula offered by the country s library schools. A number of issues which affect the implementation and management of DRS in academic libraries have been identified. They include: scarcity of competent human resources; access to appropriate digital resources; unavailability of suitable software for DRS; financial constraints; lack of ICT facilities; absence of a digital reference policy; lack of ICT application; paucity of resources; electricity supply; inadequate physical facilities; lack of local research and literature on DRS.
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Elinashe, Uutoni Wilhelm. "Evaluation of digital reference services in academic libraries in Namibia." Thesis, Högskolan i Borås, Institutionen Biblioteks- och informationsvetenskap / Bibliotekshögskolan, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-17833.

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Launching of digital reference services by academic libraries is on the increase. Libraries are exploring new ways of expanding their services by interacting with users and responding to user inquiries via the Internet, especially students enrolled on the distance mode of studying. The purpose of this study was to evaluate digital reference services at the Polytechnic of Namibia library and the University of Namibia library. Two aspects were evaluated, namely, ‘Resources’ and ‘elements of the general digital reference model’. This study was a summative evaluation study in which semi-structured interviews and observations were used to collect data. The research findings showed that these libraries used the general digital reference model in providing responses to the library users. The study established that the two libraries did not follow the IFLA and RUSA standards of staffing and training of librarians working with digital reference services. The study further found that a lack of ability to fully demonstrate to users how to access various library services was one of the major problems that the librarians experienced.
Program: Masterprogram: Biblioteks- och informationsvetenskap, Digitala bibliotek och informationstjänster
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Mon, Lorri M. "User perceptions of digital reference services /." Thesis, Connect to this title online; UW restricted, 2006. http://hdl.handle.net/1773/7177.

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Russell, John. "Wikis and Collaborative Reference Services." Association of College and Research Libraries, 2008. http://hdl.handle.net/10150/106433.

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Librarians have long been concerned with connecting researchers with information, typically (but by no means exclusively) by means of face-to-face contact at a reference desk. With the advent of the Internet and the proliferation of online resources and services, librarians have used Web-based resources to add an asynchronic dimension to traditional synchronic reference services. One of the new Web-based technologies that has been discussed by librarians in the past few years is the wiki. Librarians have been using wikis for a variety of purposes, including research guides, knowledge-bases, and library Web sites, though they are flexible enough to work in most situations where collaboration or quick Web editing are desired. Wikis are an attractive tool for reference services because they are a relatively simple and inexpensive way to improve information flows among librarians and between librarians and their campus community.
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Yasui, Yumiko, and 裕美子 安井. "Digital reference services of university libraries in Japan." IADLC Office, Nagoya University Library ; Ichiryusha, 2005. http://hdl.handle.net/2237/6089.

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Swain, Roy E. "Analysis and redesign of a library electronic reference area." Master's thesis, This resource online, 1991. http://scholar.lib.vt.edu/theses/available/etd-01122010-020113/.

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Shachaf, Pnina, and Sarah Horowitz. "Are virtual reference services color blind?" Elsevier, 2006. http://hdl.handle.net/10150/106524.

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This study reports an experiment that examines whether librarians provide equitable virtual reference services to diverse user groups. The relative absence of social cues in the virtual environment may mean greater equality of services though at the same time greater inequalities may arise as librarians can become less self-aware online. Findings indicate that the quality of service librarians provide to African Americans and Arabs is lower than the quality of service they provide to Caucasian, Hispanic, Asian, and Jewish students. This study adds to the knowledge of subjective bias in the virtual environment by specifying those that are discriminated against online, identifying the kinds of discriminatory actions of virtual reference librarians, and identifying the type of queries that more frequently result in unbiased service.
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Ball, Rafael. "Bibliometric analysis as a new business area in libraries: Theory and practice." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/105995.

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Supplying users with literature by a seamless linking of media is the goal of (scientific) libraries. By the digitization of primary and secondary data and the convergence of products and providers, libraries have already come very close to achieving this ideal. A digital library is the realization of this goal. However, many librarians are in danger of running out of imagination. What will come after the digital library? Do we still need information professionals today? And, above all, what services are required? This paper identifies new fields of business for libraries with the example of bibliometric analysis. The discussion concerns the shape this service could take in practice, who needs it and what target groups exist in the scientific environment. Concrete examples of bibliometric analysis from the Central Library of Research Centre Jülich, the largest interdisciplinary research institution in Europe, round off the overview.
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Books on the topic "Reference services (Libraries) Reference librarians"

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The truth about reference librarians. Jefferson, N.C: McFarland & Co., 1996.

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Reference Evaluation Project (North Suburban Library System). Reference Evaluation Project. Wheeling, Ill: Reference Librarians Association, North Suburban Library System, 1991.

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North Suburban Library System. Reference Librarians Association., ed. Reference Evaluation Project. Wheeling, Ill: The Association, 1993.

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Whitlatch, Jo Bell. The role of the academic reference librarian. New York: Greenwood Press, 1990.

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Margaret, Mann. Reference services. London: Library Association Library, 1985.

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The reference interview today. Santa Barbara, Calif: Libraries Unlimited, 2011.

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ill, Zindler Ethan, ed. A day in the life of a librarian. New York: PowerKids Press, 1999.

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Riechel, Rosemarie. Personnel needs and changing reference service. Hamden, Conn: Library Professional Publications, 1989.

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Riechel, Rosemarie. Personnel needs and changing reference service. Hamden, Conn: Library Professional Publications, 1989.

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Nahl, Diane. Strategic research approaches for reference librarians. Dubuque, Iowa: Kendall/Hunt, 2001.

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Book chapters on the topic "Reference services (Libraries) Reference librarians"

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Margariti, Asimina, and Gobinda G. Chowdhury. "Digital Reference Services: Do We Still Need Libraries?" In Digital Libraries: Technology and Management of Indigenous Knowledge for Global Access, 158–67. Berlin, Heidelberg: Springer Berlin Heidelberg, 2003. http://dx.doi.org/10.1007/978-3-540-24594-0_15.

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Achananuparp, Palakorn, Xiaohua Hu, Xiaohua Zhou, and Xiaodan Zhang. "Utilizing Semantic, Syntactic, and Question Category Information for Automated Digital Reference Services." In Digital Libraries: Universal and Ubiquitous Access to Information, 203–14. Berlin, Heidelberg: Springer Berlin Heidelberg, 2008. http://dx.doi.org/10.1007/978-3-540-89533-6_21.

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McCombs, Gillian M. "The Reference Librarian as Middleman: Conflicts Between Catalogers and Reference Librarians." In Conflicts in Reference Services, 17–28. Routledge, 2019. http://dx.doi.org/10.4324/9780429354373-3.

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Palais, Elliot S. "Abstracting for Reference Librarians." In Information Brokers and Reference Services, 297–308. Routledge, 2019. http://dx.doi.org/10.4324/9780429353291-25.

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Nofsinger, Mary M., and Eileen E. Brady. "Librarians and Book Publication: Overcoming Barriers." In Opportunities for Reference Services, 67–76. Routledge, 2019. http://dx.doi.org/10.4324/9780429354519-7.

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Beaudrie, Ronald, and Robert Grunfeld. "Male Reference Librarians and the Gender Factor." In Opportunities for Reference Services, 211–13. Routledge, 2019. http://dx.doi.org/10.4324/9780429354519-19.

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Adigun, Ganiyu Ojo, Adebayo Muritala Adegbore, and Halimah Odunayo Amuda. "The Social Library." In Library Science and Administration, 697–712. IGI Global, 2018. http://dx.doi.org/10.4018/978-1-5225-3914-8.ch033.

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This chapter discusses how to transform libraries into a social library by integrating social networking tools into library reference services. Social networking/media tools enable Reference Librarians to communicate, network, and share documents with many library clients regardless of location, and at little or no expense. Reference Librarians can build relationships and keep up to date with library clients. Social networking media, however, open up new forms of collaboration that are not so bounded by time, place, and access to funding. This chapter looks at the following: needs and purpose of reference services, social responsibility of library, social networking in library reference services, challenges and prospects of integrating social networking into reference services, social media platforms, and ways to improve the use of social networking in library reference services in the future.
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Adigun, Ganiyu Ojo, Adebayo Muritala Adegbore, and Halimah Odunayo Amuda. "The Social Library." In Advances in Library and Information Science, 140–54. IGI Global, 2015. http://dx.doi.org/10.4018/978-1-4666-7415-8.ch008.

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This chapter discusses how to transform libraries into a social library by integrating social networking tools into library reference services. Social networking/media tools enable Reference Librarians to communicate, network, and share documents with many library clients regardless of location, and at little or no expense. Reference Librarians can build relationships and keep up to date with library clients. Social networking media, however, open up new forms of collaboration that are not so bounded by time, place, and access to funding. This chapter looks at the following: needs and purpose of reference services, social responsibility of library, social networking in library reference services, challenges and prospects of integrating social networking into reference services, social media platforms, and ways to improve the use of social networking in library reference services in the future.
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Omame, Isaiah Michael, and Juliet C. Alex-Nmecha. "Artificial Intelligence in Libraries." In Advances in Library and Information Science, 120–44. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-7998-1116-9.ch008.

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Artificial intelligence (AI) is one of the emerging trends and applications of computing in libraries. It involves programming computers to do things, which if done by humans, would be said to require intelligence. The ultimate promise of artificial intelligence in libraries is to develop computer systems or machines that think, behave, and in fact rival human intelligence, and this clearly has major implications on librarianship. The application of artificial intelligence in the library has become pervasive. They include expert systems for reference services, book reading and shelf-reading robots, virtual reality for immersive learning among others. Although the incorporation of artificial intelligence in libraries can be perceived to alienate librarians from their users, it will probably help libraries do more rather than taking over the jobs of librarians. It will enhance their services delivery. Artificial intelligence will greatly improve library operations and services and will upgrade and heighten the relevance of libraries in an ever-changing digital society.
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Gervasio, Darcy I. "Redefining Virtual." In Library Science and Administration, 117–42. IGI Global, 2018. http://dx.doi.org/10.4018/978-1-5225-3914-8.ch006.

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This article discusses how the unique nature of texting sets SMS apart from other virtual reference tools. Near-synchronous, near-virtual, anonymous, and ubiquitous, texting blurs the lines between virtual and in-person communication. Drawing on the experiences of librarians at SUNY Purchase College and other public and academic libraries, this article addresses challenges and misconceptions surrounding SMS reference and suggests best practices for SMS reference interactions and staffing. Librarians are encouraged to explore new techniques like “mobile reference” or the “reference haiku” and return to long-standing practices like “saving the time of the user” and telephone ready reference. By embracing a mobile reference mentality and framing SMS reference as a hybrid between telephone, IM, and face-to-face reference, librarians can improve the quality of reference services and serve patrons at their point-of-need.
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Conference papers on the topic "Reference services (Libraries) Reference librarians"

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You, Sukjin, Joel DesArmo, Xiangming Mu, and Alexandra Dimitroff. "Balancing factors affecting Virtual Reference Services: Identified from academic Librarians' perspective." In 2014 IEEE/ACM Joint Conference on Digital Libraries (JCDL). IEEE, 2014. http://dx.doi.org/10.1109/jcdl.2014.6970233.

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Nomura, Nozomi, and Keita Tsuji. "Reference Books in Japanese Public Libraries That Provide Good Reference Services." In 2016 5th IIAI International Congress on Advanced Applied Informatics (IIAI-AAI). IEEE, 2016. http://dx.doi.org/10.1109/iiai-aai.2016.245.

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Furusawa, Tomohiro, Mamiko Matsubayashi, and Tetsuji Satoh. "Users' preferences for answer forms to reference questions in libraries." In iiWAS '16: 18th International Conference on Information Integration and Web-based Applications and Services. New York, NY, USA: ACM, 2016. http://dx.doi.org/10.1145/3011141.3011168.

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Chua, Hui Hua, and Rachel M. Minkin. "Talking of Many Things: Dashboards for Reference Services Decision Making." In Charleston Library Conference. Purdue Univeristy, 2020. http://dx.doi.org/10.5703/1288284317138.

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Staffing challenges are well-documented in reference services, but the use of dashboards to support data-driven scheduling for in-person and virtual reference shifts are not often discussed. This poster examines how Michigan State University Libraries utilized data-influenced decision-making and dashboard design iterations to streamline reference staffing and adapt to evolving conditions over the course of three years. This required continuous communication between dashboard users and creators and constant iteration of visualizations and designs to ensure dashboards remained relevant and current. Limitations of a purely quantitative data-driven strategy are also discussed at the conclusion of the final year.
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Mortimore, Jeffrey M., Ruth L. Baker, Rebecca Hunnicutt, Natalie Logue, and Jessica Rigg. "Embrace the Hive Mind: Engaging ILL and Research Services in Unsubscribed and OA Content Discovery." In Charleston Library Conference. Purdue Univeristy, 2020. http://dx.doi.org/10.5703/1288284317170.

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Deciding whether to support discovery of unsubscribed and Open Access (OA) content raises questions for technical and public services librarians, from the philosophical to the pragmatic. Doing so requires careful curation and monitoring of resources, and benefits from library-wide input. This paper describes the process at Georgia Southern University for vetting unsubscribed and OA resources with ILL and liaison librarians for inclusion in the discovery layer and on the A-Z database list. For the discovery layer, this involves a three-step evaluation of collections for overall metadata quality, likelihood of ILL fulfillment, and value to the library collection. For the database list, this involves an evaluation of how liaison librarians integrate sources into reference and instruction. In each case, technical services, ILL, and liaison librarians weigh in on whether unsubscribed and OA content merits inclusion in the library collection. Furthermore, ILL and liaison librarians play a critical role monitoring these resources for continued inclusion and support.
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Gupta, Mohit, and Sridevi Jetty. "Library in Everyone's Pocket With reference to Bundelkhand University App." In 2018 5th International Symposium on Emerging Trends and Technologies in Libraries and Information Services (ETTLIS). IEEE, 2018. http://dx.doi.org/10.1109/ettlis.2018.8485206.

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Ur Rehman, Shafiq, Farzana Shafique, and Khalid Mahmood. "User's Perception and Satisfaction with Reference Services in University Libraries of Punjab: A Survey." In Proceedings of the International Conference on QQML2010. WORLD SCIENTIFIC, 2011. http://dx.doi.org/10.1142/9789814350303_0004.

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Nisha, Faizul, V. Senthil, and Samar Iqbal Bakhshi. "Plagiarism in research: Special reference to initiatives taken by Indian organisations." In 2015 4th International Symposium on Emerging Trends and Technologies in Libraries and Information Services (ETTLIS). IEEE, 2015. http://dx.doi.org/10.1109/ettlis.2015.7048212.

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Kaur, Harpreet. "Digital preservation of manuscripts: An Indian perspective with special reference to Punjab." In 2015 4th International Symposium on Emerging Trends and Technologies in Libraries and Information Services (ETTLIS). IEEE, 2015. http://dx.doi.org/10.1109/ettlis.2015.7048210.

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Pandeya, Madhu Shri, and Deepa Singhal. "Women’s Knowledge and Information Repository in India Special Reference to Vina Mazumdar Memorial Library, Delhi." In 2018 5th International Symposium on Emerging Trends and Technologies in Libraries and Information Services (ETTLIS). IEEE, 2018. http://dx.doi.org/10.1109/ettlis.2018.8485216.

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