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Sobel, Karen D. "Promotion of Library Reference Services to First-Year Undergraduate Students." Thesis, School of Information and Library Science, 2007. http://hdl.handle.net/1901/441.
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This study describes a survey of 237 first-year undergraduate students conducted at the University of North Carolina at Chapel Hill. Through this study, the researcher aimed to fill in gaps in librarians’ knowledge about first-year students’ awareness of reference services, and students’ preferred modes of communication with librarians. The results show significant positive relationships between librarians’ verbal promotion of reference services and students’ tendency to ask reference questions in person.
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Rieh, Soo Young. "Changing reference service environment: A review of perspectives from managers, librarians, and users." Elsevier B.V, 1999. http://hdl.handle.net/10150/105385.
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This is a preprint of an article published in the Journal of Academic Librarianship 25(3), pp. 178-186. This article reviews the literature on academic library reference service, and examines changes in the traditional reference desk model. Based on the review from the perspectives of managers, librarians, and users, new research directions are proposed in which usersâ information-search processes and librariansâ intervention in reference service are integrated.
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Younus, Muhammad. "Digital reference services in university libraries of Pakistan." Thesis, Loughborough University, 2014. https://dspace.lboro.ac.uk/2134/16410.
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The development of information and communication technologies, and wide spread of the Internet and its associated technologies have brought about tremendous changes in the reference department of academic libraries, and in the attitudes and expectations of both information professionals and users. Many academic libraries across the globe have embraced Web technologies to fulfil users reference needs in a digital environment. This study aimed to investigate and analyse digital reference services (DRS) in university libraries in Pakistan. It focused on the nature and level of DRS, technologies used for the provision of the service, usage, staffing, marketing, funding, ICT infrastructure available for the service, and looked at the issues faced by academic libraries in implementing and managing the service. A mixed methods research approach combining both quantitative and qualitative methods was employed to achieve the aim and objectives of the study. The quantitative data for the study were collected through an online survey. A total of eighty five university libraries (both in public and private sectors) from all the four provinces, the federal capital and Azad Jammu & Kashmir participated in the survey. The quantitative data were supplemented by the qualitative data which were gathered through semi-structured interviews with the heads of fifteen leading university libraries. Findings suggest that DRS is at an early development stage in university libraries in Pakistan, with a small number of libraries offering the service. Most of the academic libraries which have implemented this cutting-edge service, are large libraries equipped with good human and technological resources. The libraries have mostly developed asynchronous digital reference systems by employing e-mail and web forms. The usage of the service is lower than that of in-person reference in academic libraries due to factors, such as libraries failure to effectively market the service, lack of ICT skills among users, lack of ICT facilities available for users. It was found that the libraries lack skilled and competent LIS professionals to staff the service. Factors contributing to the scarcity of skilled human resources in academic libraries include the lack of in-house training for DRS, shortage of continuing professional development courses in the country, and deficiencies in LIS curricula offered by the country s library schools. A number of issues which affect the implementation and management of DRS in academic libraries have been identified. They include: scarcity of competent human resources; access to appropriate digital resources; unavailability of suitable software for DRS; financial constraints; lack of ICT facilities; absence of a digital reference policy; lack of ICT application; paucity of resources; electricity supply; inadequate physical facilities; lack of local research and literature on DRS.
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Elinashe, Uutoni Wilhelm. "Evaluation of digital reference services in academic libraries in Namibia." Thesis, Högskolan i Borås, Institutionen Biblioteks- och informationsvetenskap / Bibliotekshögskolan, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-17833.
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Launching of digital reference services by academic libraries is on the increase. Libraries are exploring new ways of expanding their services by interacting with users and responding to user inquiries via the Internet, especially students enrolled on the distance mode of studying. The purpose of this study was to evaluate digital reference services at the Polytechnic of Namibia library and the University of Namibia library. Two aspects were evaluated, namely, ‘Resources’ and ‘elements of the general digital reference model’. This study was a summative evaluation study in which semi-structured interviews and observations were used to collect data. The research findings showed that these libraries used the general digital reference model in providing responses to the library users. The study established that the two libraries did not follow the IFLA and RUSA standards of staffing and training of librarians working with digital reference services. The study further found that a lack of ability to fully demonstrate to users how to access various library services was one of the major problems that the librarians experienced.Program: Masterprogram: Biblioteks- och informationsvetenskap, Digitala bibliotek och informationstjänster
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Mon, Lorri M. "User perceptions of digital reference services /." Thesis, Connect to this title online; UW restricted, 2006. http://hdl.handle.net/1773/7177.
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Russell, John. "Wikis and Collaborative Reference Services." Association of College and Research Libraries, 2008. http://hdl.handle.net/10150/106433.
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Librarians have long been concerned with connecting researchers with information, typically (but by no means exclusively) by means of face-to-face contact at a reference desk. With the advent of the Internet and the proliferation of online resources and services, librarians have used Web-based resources to add an asynchronic dimension to traditional synchronic reference services. One of the new Web-based technologies that has been discussed by librarians in the past few years is the wiki. Librarians have been using wikis for a variety of purposes, including research guides, knowledge-bases, and library Web sites, though they are flexible enough to work in most situations where collaboration or quick Web editing are desired. Wikis are an attractive tool for reference services because they are a relatively simple and inexpensive way to improve information flows among librarians and between librarians and their campus community.
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Yasui, Yumiko, and 裕美子 安井. "Digital reference services of university libraries in Japan." IADLC Office, Nagoya University Library ; Ichiryusha, 2005. http://hdl.handle.net/2237/6089.
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Swain, Roy E. "Analysis and redesign of a library electronic reference area." Master's thesis, This resource online, 1991. http://scholar.lib.vt.edu/theses/available/etd-01122010-020113/.
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Shachaf, Pnina, and Sarah Horowitz. "Are virtual reference services color blind?" Elsevier, 2006. http://hdl.handle.net/10150/106524.
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This study reports an experiment that examines whether librarians provide equitable virtual reference services to diverse user groups. The relative absence of social cues in the virtual environment may mean greater equality of services though at the same time greater inequalities may arise as librarians can become less self-aware online. Findings indicate that the quality of service librarians provide to African Americans and Arabs is lower than the quality of service they provide to Caucasian, Hispanic, Asian, and Jewish students. This study adds to the knowledge of subjective bias in the virtual environment by specifying those that are discriminated against online, identifying the kinds of discriminatory actions of virtual reference librarians, and identifying the type of queries that more frequently result in unbiased service.
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Ball, Rafael. "Bibliometric analysis as a new business area in libraries: Theory and practice." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/105995.
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Supplying users with literature by a seamless linking of media is the goal of (scientific) libraries. By the digitization of primary and secondary data and the convergence of products and providers, libraries have already come very close to achieving this ideal. A digital library is the realization of this goal. However, many librarians are in danger of running out of imagination. What will come after the digital library? Do we still need information professionals today? And, above all, what services are required? This paper identifies new fields of business for libraries with the example of bibliometric analysis. The discussion concerns the shape this service could take in practice, who needs it and what target groups exist in the scientific environment. Concrete examples of bibliometric analysis from the Central Library of Research Centre Jülich, the largest interdisciplinary research institution in Europe, round off the overview.
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Yusoff, Hashimah Mohd. "The use of electronic information resources among the users of Penang Public Library Corporation." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/105641.
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Public libraries place importance on information technology for the delivery of quality services. One aspect of quality services is knowing the usage in the electronic information resources (EIRs) among the users. This study was carried out to investigate the use of the EIRs at the Penang Public Library Corporation (PPLC). The findings revealed that EIRs services provided by PPLC are being regularly used by the users. It was noted that the younger group relied more on the EIRs. The most preferred EIRs were Internet (51.9%) and OPAC (43.2%). The preference of Internet was higher among school students with 25% users and college students with 17.2% users, whereas preference of OPAC was higher among the professional group with 30% users. It was determined also that most of the users who used Internet were for information searching. For OPAC, they seemed more likely to use title search in searching library materials and they learned to use the OPAC by themselves. The usage of other EIRs were less popular with Electronic Journals (19.1%), Online databases (16.0%) and CD-ROMs (7.4%). It is recommended that PPLC must strive aggressively to promote the less popular EIRs that are provided but seldom used by the library users. PPLC also needs to improve its training programme in order to help users to enhance the use of EIRs.
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Pomerantz, Jeffrey. "Integrating Digital Reference Service into the Digital Library Environment." Association of College and Research Libraries, 2003. http://hdl.handle.net/10150/105560.
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The difference between a digital library and a library with which a digital reference service is affiliated is discussed, and digital reference in these contexts is defined. There are several issues involved in integrating digital reference service into a digital library environment, but two that are unique to the intersection between digital libraries and digital reference: collection development of previously-answered questions, and presentation of specialized subsets of the materials in the digital library's collection. These two issues are explored.
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Wan, Dollah Wan A. Kadir. "Digital reference services in selected public academic libraries in Malaysia: A case study." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/106202.
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Reference service is one of the library’s primary services besides acquisitions, classification, cataloguing and physical planning. This service provides personalized assistance to library users in accessing and using suitable information resources to meet their needs. This research progress paper attempts to identify the status of digital reference services (DRS) in four public university libraries in Malaysia. In this study, the researcher attempts to identify usage of both traditional and digital reference services, user awareness of DRS, user satisfaction, and need for DRS. Two different sets of questionnaires were distributed: (1) a librarians’ questionnaire to librarians in the four university libraries, namely, Tun Abdul Razak Library, UiTM; University of Malaya (UM) Library; Tun Seri Lanang Library, UKM; and Sultan Abdul Samad Library, UPM; (2) a users’ questionnaire to students of the Faculty of Information Management, UiTM, and the Faculty of Computer Science and Information Technology, UiTM, UM and UPM. The findings show that DRS are effective forms of service delivery but their full potential has not yet been exploited. Email reference, Web forms and Ask-A Librarian are the main channels used in providing digital reference, although plans are under way to implement more sophisticated Internet technologies and collaborative digital reference.
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Shachaf, Pnina, and Shannon M. Oltmann. "E-quality and e-service equality." IEEE Press, 2007. http://hdl.handle.net/10150/105389.
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Research is divided about the potential of e-service to bridge communication gaps, particularly to diverse user groups. According to the existing body of literature, e-service may increase or decrease the quality of service received. This study analyzes the level of service received by different genders and ethnic groups when public librarians answer online reference queries. Quality of e-service was evaluated along three dimensions: responsiveness, reliability, and courtesy. This study found no significant differences among different user groups along any of these dimensions, supporting the argument that the virtual environment facilitates equitable service and may overcome some challenges of diverse user groups.
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Samyuktha, R. "Nutraceuticals gateway: A value-added electronic information service." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/105500.
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The attributes of education in a digital neighborhood have warranted a community of teachers on one end with shared curriculum and teaching materials and another community of students with distance and distributed learning on the other end. There is a different kind of ecology emerging and the library professionals have the opportunity to create a world without borders, making everything available to everyone anytime, anywhere. Roles of libraries have changed from being traditional to exist as hybrid or electronic libraries. In turn, the Library and Information Science (LIS) professionals have become intelligent filters of information and contribute to the libraries to emerge as â Knowledge Resource Centersâ . Creating successful e-information services for its demanding clientele has become their major challenge. One such case study of e-information services provided by the Science Campus (Guindy Campus) Li-brary of University of Madras is focused in this paper. The Campus Library caters to the re-search community of Schools of Life, Physical, Chemical, Earth Sciences and an array of re-searchers (members) from industries. Periodic discussions with experts, faculty and research scholars have necessitated the Library to enhance research with Information Gateways on spe-cific themes. Subject Gateways on Biomedical Sciences, Life, Chemical, Physical and Inter-disciplinary Sciences are compiled periodically and made available on the intranet in turn making its clientele access the sources on the internet from their desktop. They not only sup-plement research but also new popular courses introduced, thrust of the University programs and so on. The Gateway focused here is â Nutraceuticalsâ which is a component of the Gate-ways on â Biomedical Sciencesâ . The methodology of information aggregation from the Inter-net, evaluating their validity and organizing them for access, the strategies used to market the e-service, such as organizing user education and information literacy programs are discussed. Methods of evaluation of the service provided are analysed to improve the same. The chal-lenges of the career to develop essential skills to combat technology have compelled the pro-fessionals at the Library to get trained and update their technical expertise. Thus the Library tries to support the evolutionary convergence of Library Services, Technology and the Clien-tele.
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Taha, Ahmed. "Streamline e-information service for virtual users: A quality function deployment (QFD) approach." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/106053.
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Migration from the traditional to web-based library paradigm is usually accompanied by remodelling of many library core activities particularly those associated with user-centred services. In this capacity of the web-based service paradigm, many academic libraries have established networked environments within which many virtual-user communities are forming and growing. Understanding the virtual user's needs in these communities has become the first priority of networked libraries for designing, running and managing effective virtual reference services to meet the increasing expectations of the invisible users. To achieve this, the networked libraries strive to improve their quality of service by applying a wide range of such quality management approaches as quality function deployment (QFD) and LIBQUAL™. QFD initially stresses on driving continuous improvement of the user-oriented services towards end-user satisfaction. The paper attempts to incorporate the QFD to be integrated strategically in designing and managing e-information provision within networked library service environment. The UAE University Library is used as a case study, where the evidence-based librarianship (EBL) approach has been employed in three studies to identify user needs and acceptance of e-services. Based on these studies, the paper presents a model aimed at streamlining e-services for virtual users in ICT-rich learning environments.
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Chen, Hsinchun, and Vasant Dhar. "Reducing Indeterminism In Consultation: A Cognitive Model of User/Librarian Interactions." AAAI, 1987. http://hdl.handle.net/10150/106096.
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Artificial Intelligence Lab, Department of MIS, University of ArizonaIn information facilities such as libraries, finding documents that are relevant to a user query is difficult because of the indeterminism involved in the process by which documents are indexed, and the latitude users have in choosing terms to express a query on a particular topic. Reference librarians play an important support role in coping with this indeterminism, focusing user queries through an interactive dialog. Based on thirty detailed observations of user/librarian interactions obtained through a field experiment, we have developed a computational model designed to simulate the reference librarian. The consultation includes two phases. The first is handle search, where the userâ s rough problem statement and a user stereotyping imposed by the librarian are used in determining the appropriate tools (handles). The second phase is document search, involving the search for documents within a chosen handle. We are collaborating with the university library for putting our model to use as an intelligent assistant for an online retrieval system.
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Wirström, Sofia. "Bibblan svarar – ett tecken i tiden : En virtuell referenstjänst ur ett postmodernt perspektiv." Thesis, Uppsala universitet, Institutionen för ABM, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-175397.
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The aim of this master’s thesis is to examine the virtual reference service Ask the Library [Bibblan svarar] from a postmodern perspective. Ask the Library is a Swedish online reference service that is run by the country’s public libraries. The postmodern theories of Jean-François Lyotard are used to study how information is managed and transmitted within the service. From this point-of-view three aspects of the reference service are studied; how the information is affected by the virtual environment, the librarian’s role within the service and finally how the content of the service is managed. The methods for extracting data are a blend of qualitative interviews and online observations. The data is then analyzed from a theoretical viewpoint. The result shows that there are several postmodern tendencies in Ask the Library. Namely the service shows a number of indications toward plurality. This can be related to Lyotard’s theory of the downfall of the grand narratives since postmodern theories celebrate the idea of plurality and diversity. Ask the Library is complex and dynamic in the sense that it adapts its services to the users. In addition to a multilingual service, Ask the Library also offers the users reference help in the form of social network sites like Facebook and Twitter. This makes the service more varied but also deeply complex. The reference service also emphasizes on the librarian’s individual competence and promotes personal knowledge and expertise. In Lyotard’s postmodern theories there is a rejection of absolute and objective truths and this falls in line with the subjectivity that the reference service celebrates. Ask the Library has two different agendas; providing qualitative reference service to the users and also promoting the librarians and their skills. The information, or content, in the service is still organized and under examination by the librarians. Critique of the sources is an important skill for a librarian within Ask the Library to have. These traditional ideas of objective truth are balanced with the new virtual environment that often promotes collective construction of information and knowledge. This study is a two years master’s thesis in the academic field library and information science.
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Ghosh, Maitrayee, and Jay Bhatt. "The challenging and critical role of information professionals in combating AIDS in India." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/105105.
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The nature of work for librarians/information professionals is undergoing a profound transformation, due to the arrival of deadly diseases like AIDS (Acquired Immunodeficiency Syndrome) and the change in information needs of the local community. This change necessitates much more professional expertise, updated knowledge, critical thinking and involvement in developing effective AIDS literacy programs. Information professionals serving in different libraries or potential information dissemination centers can provide dedicated services to society by helping to access AIDS information not only in urban settings but also in rural environments. This paper outlines strategies for effective collaboration in the context of AIDS literacy promotion efforts. It identifies a number of obstacles in the process of empowering the community and suitable measures essential for success.
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Ling, Zhang, Cong Wang, and Austin McCarthy. "Knowing our users and responding to their needs-The impact of research on services in two university libraries." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/106105.
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In an earlier paper the authors discussed reference services in two university libraries and suggested changes to the services based on a user survey. They also quoted research into staff and student use of information resources. Although libraries have no difficulty in compiling quantitative data, the use of such qualitative research to delve beyond the statistics, in order to better understand user needs, perceptions and behaviours, is a recent development at Harbin Engineering University Library, China. However, at the Library of the University of Northumbria in England there is a long history of using research to evaluate services. This paper gives a very brief introduction to the value of qualitative re-search in evaluating services and providing a sound basis for management decisions about staffing and service delivery. Some of the methods used at the two universities are outlined. Finally, two case studies of research projects, one from each university, will be described and the extent to which they have resulted in changes to policies or practices will be examined.
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Wipawin, Namtip. "Strategic planning for information services a study of an application to Thai libraries and information centres /." Thesis, Loughborough University, 1991. http://catalog.hathitrust.org/api/volumes/oclc/28567547.html.
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Darries, Fatima. "The impact of the Internet on reference services in higher education libraries in South Africa." Master's thesis, University of Cape Town, 2002. http://hdl.handle.net/11427/7910.
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Internet access has become an indicator of a country's socio-economic status in the Information society. Libraries of higher education institutions support the parent institutions' objective to produce graduates able to function in this society. Consequently, the Web, the most popular part of the Internet, has become ubiquitous in reference services. This study investigates the impact of the Internet on reference services by exploring the following areas: user Internet access and training in the library, use and integration of the Internet as an information tool in reference services and the Internet training and knowledge of reference librarians.
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Burns, Allison M. "A Study of the Information Seeking Behaviors of Integrative Medicine Professionals." Thesis, School of Information and Library Science, 2007. http://hdl.handle.net/1901/418.
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As the practice of integrative medicine becomes more common, it is important for library science professionals to understand the research needs of integrative medicine professionals in order to best provide resources and services to this population. This paper surveys integrative medicine professionals affiliated with the four North Carolina academic programs and centers for integrative medicine. The results of this study indicate that this population may need more targeted library services due to the difficulty in finding information in this field.
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Mårtensson, Jörgen. "Är frågan färdigformulerad? : En referenskritisk undersökning av 118100 Svar På Allt och Fråga Bibliotekets e-posttjänst." Thesis, Uppsala universitet, Institutionen för ABM, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-160068.
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This two years master’s thesis in Library and Information Sciences aims to investigate and put the services of 118100 Svar På Allt (SPA, an SMS mobile question and answer service) and Fråga biblioteket (FB, a library operated e-mail reference service) into the context of the reference encounter. Questions sent to SPA and their subsequent answers are analysed, and part of these questions are forwarded to FB for comparative studies. Both of the formats are compared to the reference encounter as a whole. The framing of the question originates in the assumption that there may be a need for further negotiation of the questions submitted to the aforementioned formats. Do SPA and FB constitute formats different enough from the reference encounter to imply that the question at hand already has gone through the apropiate negotiations? These compressed and asynchronous reference services are not only compared to the synchronous reference, but are also examined as reference services in their own right. How does the e-mail reference and the SMS services fare against each other and the “regular” reference encounter? Findings in the analysis are subjected to appliable INSU theories, especially Robert S. Taylors thoughts on question negotitation and Nicholas Belkins et al regarding anomalous states of knowledge. Further major contributors are Marie L. Radford concerning the reference encounter and Reijo Savolainen on everyday information practices. The study found several occasions where a personal, or at least synchronous, reference encounter would have been decidedly more helpful than that of the electronic services. However, the larger majority of the questions analysed turned out to be completed in formulation for the compressed, asynchronous format. The e-mails of FB can to some extent work as an intermediary service since it is more allowing lengthwise than SPA and gives more of an opportunity to redirect towards more exhaustive sources.
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Simons, Kevin J. "The Work Process of Research Librarians: Implementation of the Abstraction-Decomposition Space." Connect to this document online, 2005. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=miami1113847496.
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Thesis (Ph.D.)--Miami University, Dept. of Psychology, 2005.Title from second page of PDF document. Document formatted into pages; contains [2], vi, 72, [22] p. : ill. Includes bibliographical references (p. 35-37).
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Evans, Paul. "A multimedia system to instruct novice users of online library catalogues." View thesis, 1996. http://library.nepean.uws.edu.au/about/staff/thesis.html.
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Chandra, Smita, and Vivek Patkar. "ICTS: A catalyst for enriching the learning process and library services in India." Elsevier, 2007. http://hdl.handle.net/10150/106060.
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The advances in ICTs have decisively changed the library and learning environment. On the one hand, ICTs have enhanced the variety and accessibility to library collections and services to break the barriers of location and time. On the other, the e-Learning has emerged as an additional medium for imparting education in many disciplines to overcome the constraint of physical capacity associated with the traditional classroom methods. For a vast developing country like India, this provides an immense opportunity to provide even higher education to remote places besides extending the library services through networking. Thanks to the recent initiatives by the public and private institutions in this direction, a few web-based instruction courses are now running in the country. This paper reviews different aspects of e-Learning and emerging learning landscapes. It further presents the
library scene and new opportunities for its participation in the e-Learning process. How these ICTs driven advances can contribute to the comprehensive learning process in India is highlighted.
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Rebelo, Ana Maria de Sousa. "A Biblioteca Universitária: desafios e oportunidades para o profissional da informação." Master's thesis, [s.n.], 2011. http://hdl.handle.net/10284/3177.
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Dissertação apresentada à Universidade Fernando Pessoa, como parte dos requisitos para a obtenção do grau de Mestre em Ciências da Informação e Documentação.Vivemos actualmente na Sociedade da Informação e do Conhecimento, onde o novo modelo que gera valor é a informação. Neste contexto, as instituições de ensino superior são chamadas a desempenhar um papel de liderança na formação dos cidadãos e a biblioteca universitária terá um papel preponderante na prossecução da missão da instituição onde está inserida, na medida em que defende os seus valores e contribui para o desenvolvimento do seu plano pedagógico e científico. O seu objectivo principal é auxiliar a comunidade académica no processo de transformação da informação em conhecimento. Assim, o bibliotecário será, neste contexto, não um mero fornecedor de informação mas, um mediador proactivo e crítico na construção do conhecimento científico. Pretende-se, nesta dissertação, investigar e avaliar os desafios e oportunidades do bibliotecário universitário, centralizando a sua actividade na garantia de satisfação das necessidades informacionais dos seus utentes, definir as novas competências do profissional de informação numa biblioteca universitária e elaborar o seu novo perfil se necessário. Neste sentido será abordado o Serviço de Referência, área onde o bibliotecário para além das competências e saberes ―tradicionais‖ (que vão desde a catalogação, classificação e gestão da biblioteca) se verá confrontado com um conjunto muito variável de competências específicas para as quais deverá adquirir os conhecimentos e o domínio das ferramentas e recursos informacionais disponíveis e indispensáveis para a sobrevivência e sucesso do profissional da informação, na era digital. We are living in the Information or knowledge society, where the new model that generates value is the information. In this context, higher education institutions must perform a leadership role in the formation of citizens and the academic library will play an important role in the achievement of the mission of the institution it belongs, in so far as it defends its values and contributes to the development of its pedagogic and scientific program. Its main goal is to help the academic community in the transformation process of information into knowledge. So, in this context, the librarian will not just be a provider of information but a critical and proactive information broker in the construction of scientific knowledge. We pretend, in this dissertation, to investigate and assess the challenges and opportunities of the academic librarian focusing his activity in the guarantee of the satisfaction of his patrons information needs, and to define his new competencies if needed. Therefore, we will discuss the reference service, the field where the librarian, besides his traditional competencies and skills (as cataloguing, classification and library management,) will face a new set of specific competencies which he must acquire and must be able to use all the technological tools and resources available and essential to his survival and success in the digital era.
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Axelsson, Elisabeth. "Referensverksamheten och referensbeståndens användning på två folkbibliotek - Linköping och Norrköping." Thesis, Högskolan i Borås, Institutionen Biblioteks- och informationsvetenskap / Bibliotekshögskolan, 1997. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-12023.
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In 1995 a survey was made at six public libraries in the county of Ostergotland in order to examine the reference service and the use of reference collections. In this paper the methods of the survey are described and the results from two libraries in Norrkoping and Linkoping are being analysed. In the survey several methods were used. During a fortnight observations were made of the use of reference books by the visitors in the reference section. The books were listed. The librarians work at the information desk were also observed at the same time and the librarians wrote all their transactions down as well as their use of reference tools. Two questionnaires were distributed, one to the visitors at the reference section, one to the visitors at the information desk. The results in short: The collections of reference books were extensive, old and not so well used. The visitors used these collections more than the librarians (6-7% versus 1-2%). The location of the reference books means much to the use. The users of reference books are mostly students. There are many questions asked by the visitors and often queus are formed at the information desk . Most questions are simple to solve and depending on diffculties of the visitors to find the books on the right shelves. Both libraries have small assets and shortages in the collections make requested books and subjects hard to find for the visitors. At the information desk there are a lot of other transactions than reference questions like selling, reservations, Pc-help and so on. The librarians used the library catalogue in nearly half of the questions but that was the only reference tool which was used more than marginal. The visitors at the reference desk were mostly students but there were no big differences between students frequency and the general public. Finally the survey shows that the quality of the reference service can and must be improved. There are needs for organisational changes as well as further education of the staff. The libraries in the survey need to focus on the customer's quality more to improve their reference service.
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Schirmer, Gillian Russell. "The fiction problem in public libraries : a study with special reference to Cape Town City Library Service." Master's thesis, University of Cape Town, 1988. http://hdl.handle.net/11427/17150.
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Includes bibliography.The focal point of this study emanates from both personal observations formed in public library branch work and questions raised in the subject literature to the effect that tension appears to exist between the wants of the majority of users and the perception of the dominant goals of the public library by their staff, resulting in differing views as to the book selection policy of this institution. Book selection policies have been taken to reflect the attitudes of library staff towards users' wants in terms of their adherence to the tenets of Anglo-American public library objectives.
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Skepastianou, Maria. "Promotion of preservation and conservation in Greek libraries with special reference to the education of Greek librarians." Thesis, University College London (University of London), 1993. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.327354.
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Vos, Louisa Johanna. "Die akademiese inligtingsbibliotekaris in 'n elektroniese inligtingsomgewing / Louisa Johanna Vos." Thesis, Potchefstroom University for Christian Higher Education, 2001. http://hdl.handle.net/10394/42.
Full textAbstract:
The traditional academic reference environment has been
transformed by electronic technology. The purpose of this study is to investigate the
consequences of this transformation concerning the changing role of the reference
librarian as well as the new competencies that are needed to be efficient in this
electronic information environment.
Research method: A literature study was conducted in order to establish the
nature of the traditional academic reference environment; to determine the changes
that took place in the electronic reference environment and the effect of these
changes on the role expectations and competencies of the academic reference
librarian.
Core findings: The role of the academic reference librarian in an electronic
environment has changed from sole information provider in the traditional
environment to facilitator and guide to relevant resources in the electronic
environment. Three main roles have been identified: it can be expected of an
academic reference librarian to be a trainer, an information manager and to be
equipped to handle information enquiries via electronic mail. Reference librarians
need additional training and continuing education in order to develop new skills and
acquire new knowledge to enable them to handle these identified tasks. Although
responsibilities for providing training and education opportunities reside with library
managers, in the end, each reference librarian must assume responsibility for
acquiring the required competencies. Librarians must not see the developments in
information technology and especially Internet as a threat, but as an opportunity and
vehicle to deliver and support better information services to users.Thesis (M.Bibl.)--Potchefstroom University for Christian Higher Education, 2002.
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Kilian, Juliette. "Service model for libraries in an agricultural environment with specific reference to the library of the ARC-Small Grain Institute." Diss., University of Pretoria, 2013. http://hdl.handle.net/2263/37127.
Full textAbstract:
This dissertation reports on a study that investigated the functions and services that are rendered at the library of ARC-Small Grain Institute in Bethlehem. The study was directed by the research questions that included the investigation in library services and sources globally; the information seeking behaviour of the patrons of the library as well as the skills and competencies needed by librarians to render an effective service in a constant changing environment. These components served as a foundation for the development of a proposed service model, which reflects the incorporation of the changing roles of librarians in a research library. The current services and sources of the ARC-SGI library were discussed and compared to other libraries. A systematic review of the literature included the information seeking behaviour and information needs of researchers as well as the skills and competencies of librarians.
A mixed-method approach, using both qualitative and quantitative methods, has been applied in the study. Data was collected through questionnaires and fifteen semi-structured interviews were held with selected patrons of ARC-SGI. The findings showed that information needs depends mostly on the different stages of research and flows directly from the type of work that they do. Attention was given to preferred source choices and problems experienced during information seeking. Training needs were addressed as well as the needs for additional information needed from the library.
Based on the results, the study proposed a service model for an agricultural library. The model displays the library within the setting of an organisation as it supports the mission and vision of the parent organisation. It illustrates all the interdependent components that are essential for a successful agricultural library. The model also outlines the strategies of on-going evaluation and monitoring of the library services; the information needs and information seeking behaviour of the patrons as well as the challenges facing the library.
The study concluded by making certain recommendations that can benefit the library of ARC-SGI, which will be an improvement added to the current services. A few suggestions are made for future research, which have definite advantages for an agricultural library within an organisation.Dissertation (MIS)--University of Pretoria, 2013.
Information Science
unrestricted
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Newman, Linda Rozetta. "Opvoeders se perspektiewe rakende die gebruik van die leesperiode en skoolbiblioteke in geselekteerde skole in die Noord-Kaap." Thesis, Stellenbosch : Stellenbosch University, 2014. http://hdl.handle.net/10019.1/86614.
Full textAbstract:
Thesis (MEd)--Stellenbosch University, 2014.ENGLISH ABSTRACT: Reading is an important skill for the 21st century and are one of the cornerstones of learning. Research shows an escalating concern about the reading ability of South African learners. In an attempt to improve the literacy levels of learners, the Northern Cape Department of Education, issued a circular to schools instructing them to implement a daily reading period of 30 minutes. It is required of schools to indicate the reading period on the timetable and reading must be formally instructed. The purpose of the study was to determine the perspectives of teachers regarding the use of the reading period and school libraries. It is hypothesized that teachers do not provide enough exposure to learners regarding reading. Secondly It is hypothesized that teachers do not a create a reading culture or foster a positive attitude towards reading, because they ignore the reading period and do not use the library as a resource. A mixed method approach was followed, where both quantitative and qualitative research designs was used. The study consisted of a literature review and an empirical study. The empirical study was conducted at two high schools in the Namaqua District. The data was collected by means of a questionnaire which was completed by 16 Grade 8 and 9 teachers. Focus group interviews were also conducted with the participating teachers. An analysis of the empirical data showed the following : - According to the results the majority of the teachers are aware of the reading period. - The teachers indicated that the reading period is not implemented at both of the schools. - The teachers did not receive any guidance or support from the Northern Cape Education Department to assist learners with reading problems. - The data showed that both schools do have a school library. - From the responses of the teachers it seems that the library resources are old and insufficient. - The data indicated that the teachers do not use the school library as a resource to promote teaching and learning. - The learners are not exposed to the library to assist them with curriculum assignments. The research confirmed the research hypothesis that the reading period is not implemented and that the school library is not used by the teachers to promote the literacy levels and academic performance of the learners.
AFRIKAANSE OPSOMMING: Lees is ʼn noodsaaklike vaardigheid in die 21ste eeu en is een van die boustene van leer. Navorsing in Suid-Afrika dui daarop dat leesprobleme in Suid-Afrika besig is om ernstige afmetings aan te neem. Om die leesvermoëns en geletterheidvlakke van leerders te verhoog, het die Noord-Kaapse Onderwysdepartement (NKOD) ʼn omsendskrywe uitgestuur, waarin skole verplig word om daagliks ʼn leesperiode van 30 minute in te stel. Hierdie leesperiode moet op die skool se rooster aangedui word. Binne die leesperiode moet lees op ʼn gestruktureerde manier aangebied word. Die breë navorsingsdoelstelling van die studie is om ondersoek in te stel na die perspektiewe van opvoeders rakende die gebruik van die leesperiode en die skoolbiblioteek. As navorsingshipotese is eerstens gestel dat opvoeders nie aan die leerders genoeg blootstelling rakende lees gee nie. Tweedens is gestel dat opvoeders nie ʼn kultuur van lees skep nie of ʼn positiewe houding teenoor lees by die leerders kweek nie, want hulle verontagsaam die leesperiode en ignoreer die biblioteek as hulpbron. In hierdie studie is daar gebruik gemaak van ʼn gemengde navorsingsontwerp, waarvolgens beide kwantitatiewe en kwalitatiewe navorsingsmetodes gekombineer word om die navorsingsprobleem beter te verstaan. Die studie het bestaan uit ’n literatuurstudie en ’n empiriese ondersoek. Die empiriese ondersoek is by twee geselekteerde hoërskole in die Namakwa-distrik gedoen. Die data is versamel deur ‘n vraelys wat voltooi is deur 16 graad 8- en 9- opvoeders van die geselekteerde skole. Fokusgroeponderhoude is ook met die deelnemers gevoer. ʼn Ontleding van die empiriese data het getoon dat: - die meerderheid van die opvoeders kennis dra van die leesperiode. - die leesperiode by nie een van die twee skole geïmplementeer word nie. - die opvoeders geen leiding en ondersteuning vanaf die Noord-Kaapse Onderwysdepartement ontvang het rakende hulpverlening aan leerders met leesprobleme nie. - beide skole beskik oor ’n skoolbiblioteek. - die skoolbiblioteek se bronne onvoldoende is en meestal verouderd is. - die opvoeders nie die skoolbiblioteek gebruik om onderrig en leer te bevorder nie. - die leerders ook geen blootstelling kry aan die skoolbiblioteek om take binne die kurrikulum te doen nie. Die navorsing bevestig die navorsingshipotese dat die leesperiode nie geïmplementeer word nie en dat die opvoeders nie die skoolbiblioteek as ʼn bron gebruik om die geletterdheid en akademiese vordering van leerders te bevorder nie.
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Mota, Ana sofia de Sousa Machado. "O serviço de referência nas bibliotecas públicas em Portugal: modelo de desenvolvimento." Doctoral thesis, Universidade de Évora, 2016. http://hdl.handle.net/10174/18746.
Full textAbstract:
O Serviço de Referência (SR), incorporando na sua organização, funcionamento e
comunicação com o utilizador um conjunto de potencialidades proporcionadas pela
tecnologia, assume um papel fundamental na luta contra a desigualdade e o analfabetismo
digital, no fomento da literacia da informação e na criação de conhecimento.
A percepção do valor e das fragilidades do SR nas bibliotecas públicas em Portugal levanta
a questão sobre como contribuir para o seu desenvolvimento. A presente investigação,
visando a construção de alicerces numa perspectiva de evolução, parte da análise de
documentos orientadores internacionais da RUSA/ALA (Reference and User Services
Association / American Library Association) e da IFLA (International Federation of
Library Association) e da observação de características estruturais da Rede Nacional de
Biblioteca Públicas (RNBP), para a concepção de soluções de desenvolvimento do SR a
aplicar a esta realidade concreta.
Seguindo um paradigma compreensivo indutivo, com uma orientação baseada na
Grounded Theory, esta pesquisa privilegia o contexto da descoberta e a construção de uma
teoria. No plano empírico cumpre uma complementaridade de técnicas qualitativas e
quantitativas, com recurso a uma triangulação metodológica. O campo de análise abrange a
totalidade das bibliotecas públicas portuguesas integradas na RNBP em Portugal. Visando
aspectos funcionais e materiais, são analisados dados preexistentes e aplicadas técnicas de
observação directa e inquérito por questionário. Visando aspectos sociais, são efectuadas
seis entrevistas semi-estruturadas.
Os resultados apontam para uma situação de estagnação das bibliotecas da RNBP e para
um funcionamento não estruturado e informal do SR, na maioria dos casos em que se
verifica a sua disponibilização. Fundamentada a necessidade de evolução, e do
investimento que nele possa ser feito, é construído um modelo, seguindo uma estratégia
por níveis, flexíveis e adaptáveis às necessidades e aos recursos de cada biblioteca, que
visa o desenvolvimento incremental e congruente daquele serviço; Abstract:
The Reference Service in public libraries in Portugal. Development model from
international guidelines.
Incorporating in its organization, procedures and communication with the users a set of
tools brought by technology, Reference Service (RS) plays a key role in the struggle
against inequality and digital illiteracy, promoting information literacy and creating
knowledge.
The perception of the value of RS and the weaknesses in public libraries in Portugal raise
the question on how to contribute to its development. In order to build RS foundations on
an evolutionary perspective, this research analyzes RUSA / ALA (Reference and User
Services Association / American Library Association) and IFLA (International Federation
of Library Association) international guidelines and the structural characteristics of the
Portuguese National Public Library Network (RNBP), with the objective of creating a
solution for the development of that service to be applied to this reality.
Following an inductive comprehensive paradigm, with an orientation based on Grounded
Theory, this research focuses on the context of discovery and the construction of a theory.
Empirically it fulfils complementary qualitative and quantitative techniques, using a
methodological triangulation. The field of analysis covers Portuguese public libraries
integrating the RNBP. Aiming at functional and material aspects, direct observation
techniques and a survey by questionnaire are applied. Targeting social aspects, six semistructured
interviews are carried out.
The results point to a situation of stagnation in the RNBP as well as the unstructured and
informal performance of the SR, which justifies the need for evolution and investment. A
model is constructed, following a strategy based on levels, flexible and adaptable to the
needs and resources of each library, with the perspective of an incremental and consistent
development of this service.
36
Tello, Santos Rosa Flor. "Propuesta de evaluación del servicio de la Sala de Referencia de la Biblioteca Central Pedro Zulen de la UNMSM : experiencia piloto con LibQual+ de la Association of Research Libraries." Bachelor's thesis, Universidad Nacional Mayor de San Marcos, 2004. https://hdl.handle.net/20.500.12672/13776.
Full textAbstract:
El documento digital no refiere asesorDetalla la experiencia con de la versión piloto del instrumento LibQUAL+ en el servicio de la Sala de Referencia de la Biblioteca Central Pedro Zulen de la UNMSM, y los resultados obtenidos que permitieron demostrar la confiabilidad del instrumento. Finalmente, se señalan las propuestas para la aplicación del instrumento de evaluación LibQUAL+ con las conclusiones y recomendaciones, a las que se llegaron al término del presente trabajo.
Trabajo de suficiencia profesional
37
Downing, Arthur. "Requesting in library reference service interactions." 2008. http://hdl.rutgers.edu/1782.2/rucore10001600001.ETD.17131.
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Pfarrer, Theodore Richard. "Applications of CD-ROM technology for reference purposes a survey of reference librarians in libraries of four-year colleges and universities /." 1989. http://catalog.hathitrust.org/api/volumes/oclc/20701156.html.
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Shirako, Anne. "PubMed for Public Librarians." 2008. http://hdl.handle.net/10150/105767.
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Radford, Marie Louise. "Relational aspects of reference interactions a qualitative investigation of the perceptions of users and librarians in the academic library /." 1993. http://books.google.com/books?id=8bLgAAAAMAAJ.
Full textAbstract:
Thesis (Ph. D.)--Rutgers, the State University of New Jersey, 1993.eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 315-329).
41
Wu, Mei-Mei. "Information interaction dialogue a study of patron elicitation in the information retrieval interaction /." 1993. http://books.google.com/books?id=1jzhAAAAMAAJ.
Full textAbstract:
Thesis (Ph. D.)--Rutgers, The State University of New Jersey, 1993.Includes vita and abstract. Order number 9320541. eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (p. 180-186).
42
Paskoff, Beth M. "Unobtrusive evaluation of the accuracy of telephone reference services in health sciences libraries." 1989. http://books.google.com/books?id=MurgAAAAMAAJ.
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Lavender, Kenneth, Scott Nicholson, and Jeffrey Pomerantz. "Building Bridges for Collaborative Digital Reference between Libraries and Museums through an Examination of Reference in Special Collections." 2005. http://hdl.handle.net/10150/105644.
Full textAbstract:
While a growing number of the digital reference services in libraries have become part of collaborative reference networks, other entities that serve similar information-seeking needs such as special collections and museums have not joined these networks, even though they are answering an increasing number of questions from off-site patrons via the Internet. This article examines the differences between questions asked electronically of traditional reference services and those asked of special collections services; it further explores how a better understanding of digital reference in special collections will facilitate the development of the tools and models needed to create a bridge between digital human intermediation at general academic libraries, special collections, and museums.
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Bracke, Marianne Stowell, Michael Brewer, Robyn Huff-Eibl, Dan Lee, Robert Mitchell, and Michael Ray. "Finding Information In a New Landscape: Re-thinking Reference Services." 2006. http://hdl.handle.net/10150/337106.
Full textAbstract:
Poster presentation from the Living the Future 6 Conference, April 5-8, 2006, University of Arizona Libraries, Tucson, AZ.The information landscape is in flux -- customer’s use of traditional reference services are shrinking while libraries are being called upon to take on new responsibilities. This poster shows how the UA Libraries shifted its reference services to meet customer’s needs in the new landscape and allow librarians to have the flexibility to take on new work.
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毛明雯. "A study on digital reference services in public libraries." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/63128604161753094132.
Full textAbstract:
碩士國立政治大學
圖書資訊與檔案學研究所
97
Due to the ubiquitous information and communication technologies (ICTs) and the blooming resources on the Internet, libraries now inevitably provide reference services with emerging ICTs. The phenomenon is highlighted within public libraries because of their obligations of equally offering information and its accessibility to the general public. By conducting the questionnaire survey and personal interviews, this study intends to investigate the current status quo of digital reference services in public libraries in Taiwan; to identify the challenges of improving their digital reference services, and to present corresponding solutions. Based on the results of 19 questionnaires and 10 interviews, the study finds that: (1)71% digital reference services are provided via email; 14% are via online pathfinder, and 5% are via knowledge base created by library. (2)Digital reference services are not prioritized in organization developing plan. Accordingly, the promotion of digital reference services, the acquisition of digital resources, and the need of full time librarians and IT staffs are often neglected. (3)From the educational perspective, the digital reference services can help the librarians for advising on students’ school projects and implementing information instructions to the public. (4)Although most librarians showed their willingness to promote digital reference services, they still preferred the traditional face-to-face reference services. However, they also agreed that the collaborative digital reference service will be the emerging trend . This study suggests that: (1)Public libraries should have digital reference services development strategy. (2)To solve the labor force deficiency, organization reengineering or cooperation should be considered. (3)The statistics of the digital reference services usage should be collected and analyzed. (4)The online reference resources for public libraries should be expanded. (5)To enhance users’ information literacy, library instructions and promoting events are necessary. (6)Public libraries could cooperate with the school libraries on improving the information literacy of students. (7)Public libraries should offer digital reference training programs to enhance librarians’ professional capabilities, such as electronic resources management. (8)Combine digital reference services with other interlibrary cooperation.
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Nicholson, Scott. "Exploring the Future of Digital Reference through Scenario Planning." 2003. http://hdl.handle.net/10150/105392.
Full textAbstract:
The scenario planning method is used to explore several possible futures for digital reference services. Using two dimensions - funding sources and automation - four different scenarios are developed. Common needs across all four scenarios drive a discussion of both current and future research needs, and are used to position all components from this digital reference research agenda book in a common context.
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Pomerantz, Jeffrey, Scott Nicholson, and R. David Lankes. "Digital Reference Triage: An Investigation Using the Delphi Method into the Factors Influencing Question Routing and Assignment." 2003. http://hdl.handle.net/10150/105737.
Full textAbstract:
This article describes a Delphi study conducted to determine factors that affect the process of routing and
assigning reference questions received electronically by digital reference services, both to experts within the
service and between services. Fifteen factors were determined, by expert consensus, to be important at the
conclusion of this study. These fifteen factors are divided into three groups: 1) general factors, 2) factors in
routing the question to an individual, and 3) factors when routing the question to another service. These factors were ranked in order of importance and grouped according to the recipient of the question. These fifteen factors need to be taken into account when automating the triage process. This article has laid out a methodology for investigating other digital reference processes so that those processes amenable to automation may be automated, and expertsâ talents and time may be best used.
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Mendrinos, Roxanne Baxter. "Applications of CD-ROM technology for reference purposes a survey of secondary school library media specialists in Pennsylvania and Maine /." 1992. http://books.google.com/books?id=bOngAAAAMAAJ.
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Luyt, Brendan. "Regulating readers: the social origins of the readersâ advisor in the United States." 2001. http://hdl.handle.net/10150/105897.
Full textAbstract:
In this article I argue that the readersâ advisory service was a product of social forces operating in the context of early twentieth century capitalism. The work of French regulation theorists provides a framework for analyzing these forces using the concepts of regime of accumulation and mode of regulation. It suggests that American capitalism during this time was engaged in a process of defining a new mode of regulation capable of ensuring labor discipline and forging a market for consumer products among the public. The readersâ advisory service, in its efforts to develop a professional expertise for librarians, can be shown to be an experiment in contributing to the fulfillment of the needs imposed by the new mode of regulation. This experiment was conducted through the development of processes involving the legitimization of new ways of living, the â humanizationâ of books, the association of free time with the consumption of commodities, and the voluntary imposition of a system of discipline on patrons who availed themselves of the service.
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Blackston, Jeanette Reese. "CD ROM technology in community college libraries a study of implementation issues /." 1996. http://books.google.com/books?id=TdngAAAAMAAJ.
Full textAbstract:
Thesis (Ph. D.)--University of Pittsburgh, 1996."97-09421." eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 97-105).