Dissertations / Theses on the topic 'Reference services (Libraries) Reference librarians'
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Sobel, Karen D. "Promotion of Library Reference Services to First-Year Undergraduate Students." Thesis, School of Information and Library Science, 2007. http://hdl.handle.net/1901/441.
Full textRieh, Soo Young. "Changing reference service environment: A review of perspectives from managers, librarians, and users." Elsevier B.V, 1999. http://hdl.handle.net/10150/105385.
Full textYounus, Muhammad. "Digital reference services in university libraries of Pakistan." Thesis, Loughborough University, 2014. https://dspace.lboro.ac.uk/2134/16410.
Full textElinashe, Uutoni Wilhelm. "Evaluation of digital reference services in academic libraries in Namibia." Thesis, Högskolan i Borås, Institutionen Biblioteks- och informationsvetenskap / Bibliotekshögskolan, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-17833.
Full textProgram: Masterprogram: Biblioteks- och informationsvetenskap, Digitala bibliotek och informationstjänster
Mon, Lorri M. "User perceptions of digital reference services /." Thesis, Connect to this title online; UW restricted, 2006. http://hdl.handle.net/1773/7177.
Full textRussell, John. "Wikis and Collaborative Reference Services." Association of College and Research Libraries, 2008. http://hdl.handle.net/10150/106433.
Full textYasui, Yumiko, and 裕美子 安井. "Digital reference services of university libraries in Japan." IADLC Office, Nagoya University Library ; Ichiryusha, 2005. http://hdl.handle.net/2237/6089.
Full textSwain, Roy E. "Analysis and redesign of a library electronic reference area." Master's thesis, This resource online, 1991. http://scholar.lib.vt.edu/theses/available/etd-01122010-020113/.
Full textShachaf, Pnina, and Sarah Horowitz. "Are virtual reference services color blind?" Elsevier, 2006. http://hdl.handle.net/10150/106524.
Full textBall, Rafael. "Bibliometric analysis as a new business area in libraries: Theory and practice." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/105995.
Full textYusoff, Hashimah Mohd. "The use of electronic information resources among the users of Penang Public Library Corporation." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/105641.
Full textPomerantz, Jeffrey. "Integrating Digital Reference Service into the Digital Library Environment." Association of College and Research Libraries, 2003. http://hdl.handle.net/10150/105560.
Full textWan, Dollah Wan A. Kadir. "Digital reference services in selected public academic libraries in Malaysia: A case study." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/106202.
Full textShachaf, Pnina, and Shannon M. Oltmann. "E-quality and e-service equality." IEEE Press, 2007. http://hdl.handle.net/10150/105389.
Full textSamyuktha, R. "Nutraceuticals gateway: A value-added electronic information service." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/105500.
Full textTaha, Ahmed. "Streamline e-information service for virtual users: A quality function deployment (QFD) approach." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/106053.
Full textChen, Hsinchun, and Vasant Dhar. "Reducing Indeterminism In Consultation: A Cognitive Model of User/Librarian Interactions." AAAI, 1987. http://hdl.handle.net/10150/106096.
Full textIn information facilities such as libraries, finding documents that are relevant to a user query is difficult because of the indeterminism involved in the process by which documents are indexed, and the latitude users have in choosing terms to express a query on a particular topic. Reference librarians play an important support role in coping with this indeterminism, focusing user queries through an interactive dialog. Based on thirty detailed observations of user/librarian interactions obtained through a field experiment, we have developed a computational model designed to simulate the reference librarian. The consultation includes two phases. The first is handle search, where the userâ s rough problem statement and a user stereotyping imposed by the librarian are used in determining the appropriate tools (handles). The second phase is document search, involving the search for documents within a chosen handle. We are collaborating with the university library for putting our model to use as an intelligent assistant for an online retrieval system.
Wirström, Sofia. "Bibblan svarar – ett tecken i tiden : En virtuell referenstjänst ur ett postmodernt perspektiv." Thesis, Uppsala universitet, Institutionen för ABM, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-175397.
Full textGhosh, Maitrayee, and Jay Bhatt. "The challenging and critical role of information professionals in combating AIDS in India." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/105105.
Full textLing, Zhang, Cong Wang, and Austin McCarthy. "Knowing our users and responding to their needs-The impact of research on services in two university libraries." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/106105.
Full textWipawin, Namtip. "Strategic planning for information services a study of an application to Thai libraries and information centres /." Thesis, Loughborough University, 1991. http://catalog.hathitrust.org/api/volumes/oclc/28567547.html.
Full textDarries, Fatima. "The impact of the Internet on reference services in higher education libraries in South Africa." Master's thesis, University of Cape Town, 2002. http://hdl.handle.net/11427/7910.
Full textBurns, Allison M. "A Study of the Information Seeking Behaviors of Integrative Medicine Professionals." Thesis, School of Information and Library Science, 2007. http://hdl.handle.net/1901/418.
Full textMårtensson, Jörgen. "Är frågan färdigformulerad? : En referenskritisk undersökning av 118100 Svar På Allt och Fråga Bibliotekets e-posttjänst." Thesis, Uppsala universitet, Institutionen för ABM, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-160068.
Full textSimons, Kevin J. "The Work Process of Research Librarians: Implementation of the Abstraction-Decomposition Space." Connect to this document online, 2005. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=miami1113847496.
Full textTitle from second page of PDF document. Document formatted into pages; contains [2], vi, 72, [22] p. : ill. Includes bibliographical references (p. 35-37).
Evans, Paul. "A multimedia system to instruct novice users of online library catalogues." View thesis, 1996. http://library.nepean.uws.edu.au/about/staff/thesis.html.
Full textChandra, Smita, and Vivek Patkar. "ICTS: A catalyst for enriching the learning process and library services in India." Elsevier, 2007. http://hdl.handle.net/10150/106060.
Full textRebelo, Ana Maria de Sousa. "A Biblioteca Universitária: desafios e oportunidades para o profissional da informação." Master's thesis, [s.n.], 2011. http://hdl.handle.net/10284/3177.
Full textVivemos actualmente na Sociedade da Informação e do Conhecimento, onde o novo modelo que gera valor é a informação. Neste contexto, as instituições de ensino superior são chamadas a desempenhar um papel de liderança na formação dos cidadãos e a biblioteca universitária terá um papel preponderante na prossecução da missão da instituição onde está inserida, na medida em que defende os seus valores e contribui para o desenvolvimento do seu plano pedagógico e científico. O seu objectivo principal é auxiliar a comunidade académica no processo de transformação da informação em conhecimento. Assim, o bibliotecário será, neste contexto, não um mero fornecedor de informação mas, um mediador proactivo e crítico na construção do conhecimento científico. Pretende-se, nesta dissertação, investigar e avaliar os desafios e oportunidades do bibliotecário universitário, centralizando a sua actividade na garantia de satisfação das necessidades informacionais dos seus utentes, definir as novas competências do profissional de informação numa biblioteca universitária e elaborar o seu novo perfil se necessário. Neste sentido será abordado o Serviço de Referência, área onde o bibliotecário para além das competências e saberes ―tradicionais‖ (que vão desde a catalogação, classificação e gestão da biblioteca) se verá confrontado com um conjunto muito variável de competências específicas para as quais deverá adquirir os conhecimentos e o domínio das ferramentas e recursos informacionais disponíveis e indispensáveis para a sobrevivência e sucesso do profissional da informação, na era digital. We are living in the Information or knowledge society, where the new model that generates value is the information. In this context, higher education institutions must perform a leadership role in the formation of citizens and the academic library will play an important role in the achievement of the mission of the institution it belongs, in so far as it defends its values and contributes to the development of its pedagogic and scientific program. Its main goal is to help the academic community in the transformation process of information into knowledge. So, in this context, the librarian will not just be a provider of information but a critical and proactive information broker in the construction of scientific knowledge. We pretend, in this dissertation, to investigate and assess the challenges and opportunities of the academic librarian focusing his activity in the guarantee of the satisfaction of his patrons information needs, and to define his new competencies if needed. Therefore, we will discuss the reference service, the field where the librarian, besides his traditional competencies and skills (as cataloguing, classification and library management,) will face a new set of specific competencies which he must acquire and must be able to use all the technological tools and resources available and essential to his survival and success in the digital era.
Axelsson, Elisabeth. "Referensverksamheten och referensbeståndens användning på två folkbibliotek - Linköping och Norrköping." Thesis, Högskolan i Borås, Institutionen Biblioteks- och informationsvetenskap / Bibliotekshögskolan, 1997. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-12023.
Full textSchirmer, Gillian Russell. "The fiction problem in public libraries : a study with special reference to Cape Town City Library Service." Master's thesis, University of Cape Town, 1988. http://hdl.handle.net/11427/17150.
Full textThe focal point of this study emanates from both personal observations formed in public library branch work and questions raised in the subject literature to the effect that tension appears to exist between the wants of the majority of users and the perception of the dominant goals of the public library by their staff, resulting in differing views as to the book selection policy of this institution. Book selection policies have been taken to reflect the attitudes of library staff towards users' wants in terms of their adherence to the tenets of Anglo-American public library objectives.
Skepastianou, Maria. "Promotion of preservation and conservation in Greek libraries with special reference to the education of Greek librarians." Thesis, University College London (University of London), 1993. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.327354.
Full textVos, Louisa Johanna. "Die akademiese inligtingsbibliotekaris in 'n elektroniese inligtingsomgewing / Louisa Johanna Vos." Thesis, Potchefstroom University for Christian Higher Education, 2001. http://hdl.handle.net/10394/42.
Full textThesis (M.Bibl.)--Potchefstroom University for Christian Higher Education, 2002.
Kilian, Juliette. "Service model for libraries in an agricultural environment with specific reference to the library of the ARC-Small Grain Institute." Diss., University of Pretoria, 2013. http://hdl.handle.net/2263/37127.
Full textDissertation (MIS)--University of Pretoria, 2013.
Information Science
unrestricted
Newman, Linda Rozetta. "Opvoeders se perspektiewe rakende die gebruik van die leesperiode en skoolbiblioteke in geselekteerde skole in die Noord-Kaap." Thesis, Stellenbosch : Stellenbosch University, 2014. http://hdl.handle.net/10019.1/86614.
Full textENGLISH ABSTRACT: Reading is an important skill for the 21st century and are one of the cornerstones of learning. Research shows an escalating concern about the reading ability of South African learners. In an attempt to improve the literacy levels of learners, the Northern Cape Department of Education, issued a circular to schools instructing them to implement a daily reading period of 30 minutes. It is required of schools to indicate the reading period on the timetable and reading must be formally instructed. The purpose of the study was to determine the perspectives of teachers regarding the use of the reading period and school libraries. It is hypothesized that teachers do not provide enough exposure to learners regarding reading. Secondly It is hypothesized that teachers do not a create a reading culture or foster a positive attitude towards reading, because they ignore the reading period and do not use the library as a resource. A mixed method approach was followed, where both quantitative and qualitative research designs was used. The study consisted of a literature review and an empirical study. The empirical study was conducted at two high schools in the Namaqua District. The data was collected by means of a questionnaire which was completed by 16 Grade 8 and 9 teachers. Focus group interviews were also conducted with the participating teachers. An analysis of the empirical data showed the following : - According to the results the majority of the teachers are aware of the reading period. - The teachers indicated that the reading period is not implemented at both of the schools. - The teachers did not receive any guidance or support from the Northern Cape Education Department to assist learners with reading problems. - The data showed that both schools do have a school library. - From the responses of the teachers it seems that the library resources are old and insufficient. - The data indicated that the teachers do not use the school library as a resource to promote teaching and learning. - The learners are not exposed to the library to assist them with curriculum assignments. The research confirmed the research hypothesis that the reading period is not implemented and that the school library is not used by the teachers to promote the literacy levels and academic performance of the learners.
AFRIKAANSE OPSOMMING: Lees is ʼn noodsaaklike vaardigheid in die 21ste eeu en is een van die boustene van leer. Navorsing in Suid-Afrika dui daarop dat leesprobleme in Suid-Afrika besig is om ernstige afmetings aan te neem. Om die leesvermoëns en geletterheidvlakke van leerders te verhoog, het die Noord-Kaapse Onderwysdepartement (NKOD) ʼn omsendskrywe uitgestuur, waarin skole verplig word om daagliks ʼn leesperiode van 30 minute in te stel. Hierdie leesperiode moet op die skool se rooster aangedui word. Binne die leesperiode moet lees op ʼn gestruktureerde manier aangebied word. Die breë navorsingsdoelstelling van die studie is om ondersoek in te stel na die perspektiewe van opvoeders rakende die gebruik van die leesperiode en die skoolbiblioteek. As navorsingshipotese is eerstens gestel dat opvoeders nie aan die leerders genoeg blootstelling rakende lees gee nie. Tweedens is gestel dat opvoeders nie ʼn kultuur van lees skep nie of ʼn positiewe houding teenoor lees by die leerders kweek nie, want hulle verontagsaam die leesperiode en ignoreer die biblioteek as hulpbron. In hierdie studie is daar gebruik gemaak van ʼn gemengde navorsingsontwerp, waarvolgens beide kwantitatiewe en kwalitatiewe navorsingsmetodes gekombineer word om die navorsingsprobleem beter te verstaan. Die studie het bestaan uit ’n literatuurstudie en ’n empiriese ondersoek. Die empiriese ondersoek is by twee geselekteerde hoërskole in die Namakwa-distrik gedoen. Die data is versamel deur ‘n vraelys wat voltooi is deur 16 graad 8- en 9- opvoeders van die geselekteerde skole. Fokusgroeponderhoude is ook met die deelnemers gevoer. ʼn Ontleding van die empiriese data het getoon dat: - die meerderheid van die opvoeders kennis dra van die leesperiode. - die leesperiode by nie een van die twee skole geïmplementeer word nie. - die opvoeders geen leiding en ondersteuning vanaf die Noord-Kaapse Onderwysdepartement ontvang het rakende hulpverlening aan leerders met leesprobleme nie. - beide skole beskik oor ’n skoolbiblioteek. - die skoolbiblioteek se bronne onvoldoende is en meestal verouderd is. - die opvoeders nie die skoolbiblioteek gebruik om onderrig en leer te bevorder nie. - die leerders ook geen blootstelling kry aan die skoolbiblioteek om take binne die kurrikulum te doen nie. Die navorsing bevestig die navorsingshipotese dat die leesperiode nie geïmplementeer word nie en dat die opvoeders nie die skoolbiblioteek as ʼn bron gebruik om die geletterdheid en akademiese vordering van leerders te bevorder nie.
Mota, Ana sofia de Sousa Machado. "O serviço de referência nas bibliotecas públicas em Portugal: modelo de desenvolvimento." Doctoral thesis, Universidade de Évora, 2016. http://hdl.handle.net/10174/18746.
Full textTello, Santos Rosa Flor. "Propuesta de evaluación del servicio de la Sala de Referencia de la Biblioteca Central Pedro Zulen de la UNMSM : experiencia piloto con LibQual+ de la Association of Research Libraries." Bachelor's thesis, Universidad Nacional Mayor de San Marcos, 2004. https://hdl.handle.net/20.500.12672/13776.
Full textDetalla la experiencia con de la versión piloto del instrumento LibQUAL+ en el servicio de la Sala de Referencia de la Biblioteca Central Pedro Zulen de la UNMSM, y los resultados obtenidos que permitieron demostrar la confiabilidad del instrumento. Finalmente, se señalan las propuestas para la aplicación del instrumento de evaluación LibQUAL+ con las conclusiones y recomendaciones, a las que se llegaron al término del presente trabajo.
Trabajo de suficiencia profesional
Downing, Arthur. "Requesting in library reference service interactions." 2008. http://hdl.rutgers.edu/1782.2/rucore10001600001.ETD.17131.
Full textPfarrer, Theodore Richard. "Applications of CD-ROM technology for reference purposes a survey of reference librarians in libraries of four-year colleges and universities /." 1989. http://catalog.hathitrust.org/api/volumes/oclc/20701156.html.
Full textShirako, Anne. "PubMed for Public Librarians." 2008. http://hdl.handle.net/10150/105767.
Full textRadford, Marie Louise. "Relational aspects of reference interactions a qualitative investigation of the perceptions of users and librarians in the academic library /." 1993. http://books.google.com/books?id=8bLgAAAAMAAJ.
Full texteContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 315-329).
Wu, Mei-Mei. "Information interaction dialogue a study of patron elicitation in the information retrieval interaction /." 1993. http://books.google.com/books?id=1jzhAAAAMAAJ.
Full textIncludes vita and abstract. Order number 9320541. eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (p. 180-186).
Paskoff, Beth M. "Unobtrusive evaluation of the accuracy of telephone reference services in health sciences libraries." 1989. http://books.google.com/books?id=MurgAAAAMAAJ.
Full textLavender, Kenneth, Scott Nicholson, and Jeffrey Pomerantz. "Building Bridges for Collaborative Digital Reference between Libraries and Museums through an Examination of Reference in Special Collections." 2005. http://hdl.handle.net/10150/105644.
Full textBracke, Marianne Stowell, Michael Brewer, Robyn Huff-Eibl, Dan Lee, Robert Mitchell, and Michael Ray. "Finding Information In a New Landscape: Re-thinking Reference Services." 2006. http://hdl.handle.net/10150/337106.
Full textThe information landscape is in flux -- customer’s use of traditional reference services are shrinking while libraries are being called upon to take on new responsibilities. This poster shows how the UA Libraries shifted its reference services to meet customer’s needs in the new landscape and allow librarians to have the flexibility to take on new work.
毛明雯. "A study on digital reference services in public libraries." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/63128604161753094132.
Full text國立政治大學
圖書資訊與檔案學研究所
97
Due to the ubiquitous information and communication technologies (ICTs) and the blooming resources on the Internet, libraries now inevitably provide reference services with emerging ICTs. The phenomenon is highlighted within public libraries because of their obligations of equally offering information and its accessibility to the general public. By conducting the questionnaire survey and personal interviews, this study intends to investigate the current status quo of digital reference services in public libraries in Taiwan; to identify the challenges of improving their digital reference services, and to present corresponding solutions. Based on the results of 19 questionnaires and 10 interviews, the study finds that: (1)71% digital reference services are provided via email; 14% are via online pathfinder, and 5% are via knowledge base created by library. (2)Digital reference services are not prioritized in organization developing plan. Accordingly, the promotion of digital reference services, the acquisition of digital resources, and the need of full time librarians and IT staffs are often neglected. (3)From the educational perspective, the digital reference services can help the librarians for advising on students’ school projects and implementing information instructions to the public. (4)Although most librarians showed their willingness to promote digital reference services, they still preferred the traditional face-to-face reference services. However, they also agreed that the collaborative digital reference service will be the emerging trend . This study suggests that: (1)Public libraries should have digital reference services development strategy. (2)To solve the labor force deficiency, organization reengineering or cooperation should be considered. (3)The statistics of the digital reference services usage should be collected and analyzed. (4)The online reference resources for public libraries should be expanded. (5)To enhance users’ information literacy, library instructions and promoting events are necessary. (6)Public libraries could cooperate with the school libraries on improving the information literacy of students. (7)Public libraries should offer digital reference training programs to enhance librarians’ professional capabilities, such as electronic resources management. (8)Combine digital reference services with other interlibrary cooperation.
Nicholson, Scott. "Exploring the Future of Digital Reference through Scenario Planning." 2003. http://hdl.handle.net/10150/105392.
Full textPomerantz, Jeffrey, Scott Nicholson, and R. David Lankes. "Digital Reference Triage: An Investigation Using the Delphi Method into the Factors Influencing Question Routing and Assignment." 2003. http://hdl.handle.net/10150/105737.
Full textMendrinos, Roxanne Baxter. "Applications of CD-ROM technology for reference purposes a survey of secondary school library media specialists in Pennsylvania and Maine /." 1992. http://books.google.com/books?id=bOngAAAAMAAJ.
Full textLuyt, Brendan. "Regulating readers: the social origins of the readersâ advisor in the United States." 2001. http://hdl.handle.net/10150/105897.
Full textBlackston, Jeanette Reese. "CD ROM technology in community college libraries a study of implementation issues /." 1996. http://books.google.com/books?id=TdngAAAAMAAJ.
Full text"97-09421." eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 97-105).