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Books on the topic 'Relations avec la clientèle – Canada'

Author: Grafiati

Published: 4 June 2021

Last updated: 9 February 2022

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1

Janice, Twombly, and Rottenberg David 1946-, eds. Everyone is a customer: A proven method for measuring the value of every relationship in the era of collaborative business. [Chicago, IL]: Dearborn Trade Pub., 2002.

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2

Noyé, Didier. Pour fidéliser les clients. Paris: INSEP éd., 2004.

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3

Lacombe, Daniel. Service à la clientèle: Un guide pratique. [Montréal]: Stratégie, 1994.

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4

de, Saint-Ours Dominique, ed. Sachez satisfaire vos clients: Méthodes et outils efficaces pour gagner. Noisiel: Les Presses du management, 1991.

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5

l'entrepreneurship, Fondation de, ed. La passion du client: Viser l'excellence du service. Montréal, Que: Éditions Transcontinentales, 1993.

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6

Korda, Philippe. Vendre et défendre ses marges: Outils et méthodes pour négocier aujourd'hui. Paris: Dunod, 1994.

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7

Baron, Serge. Les relations clients-fournisseurs: L'efficacité d'une organisation horizontale. [Montréal]: Groupe CFC, 1994.

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8

Wayland, Robert E. Customer connections: New strategies for growth. Boston, Mass: Harvard Business School Press, 1997.

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9

Samson, Société-conseil Alain, ed. Promettez beaucoup, livrez davantage: Manuel de prise en charge du service à la clientèle par le personnel en contact. Drummondville, Québec: Société-conseil Alain Samson, 2001.

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10

Moisand, Dominique. CRM: La gestion de la relation client. Paris: Hermes Science, 2002.

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11

Université Laval. Laboratoire d'études politiques et administratives. Relations du Canada Avec L'Amérique Latine et Les Caraïbes. S.l: s.n, 1987.

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12

Filiatrault, Pierre. Si notre service à la clientèle fait picpic, appuyez sur le 1. Montréal: Éditions Transcontinental, 2009.

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13

Nouvelles pratiques client-fournisseur: Faire vivre la démarche processus. Saint-Denis-La Plaine: AFNOR, 2004.

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14

Belding, Shaun. Winning with the Customer from Hell. Chicago: ECW Press, 2008.

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15

Mace, Gordon. Les relations du Canada avec l'Amérique Latine et les Caraïbes. Québec: Laboratoire d'études politiques et administratives, Département de science politique, Faculté des sciences sociales, Université Laval, 1987.

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16

Paul, Meert, ed. Le temps du service: Relever le défi du temps dans les activités de service. Paris: Dunod, 1993.

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17

Winning and keeping industrial customers: The dynamics of customer relationships. Lexington, Mass: Lexington Books, 1985.

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18

Total access: Giving customers what they want in an anytime, anywhere world. Boston, Mass: Harvard Business School Press, 2002.

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19

Hetzel, Patrick. Le marketing relationnel. Paris: Presses universitaires de France, 2004.

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20

Lefébure, René. Gestion de la relation client: Édition 2005. 2nd ed. [Paris]: Eyrolles, 2004.

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21

Singer, Martin. Relations universitaires du Canada avec la République populaire de Chine depuis 1970. Ottawa, Ont: Centre de recherches pour le développement international, 1986.

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22

Herniaux, Gérard. Le Projet à l'écoute de l'utilisateur: La maîtrise d'usage : l'utilisateur au coeur du projet. Paris: Institut supérieur d'éducation permanente Consulting, 2007.

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23

M, Lewis Jeffrey, and Marshak Ronni T, eds. The customer revolution: How to thrive when customers are in control. New York: Crown Business, 2001.

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24

Marketing, Léger. L'entreprise infidèle. Montréal: Éditions Transcontinental, 2009.

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25

Provost, Honorius. Les Abénaquis du Canada et le pouvoir civil. Québec, Qué: Société historique de Québec, 1985.

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26

Sitting Bull in Canada. [Edmonton, Alta.]: Folklore Pub., 2001.

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27

Lenz, Vicki. The Saturn difference: Creating customer loyalty in your company. New York: J. Wiley, 1999.

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28

Maisonnas, Stéphane. Marketing et services: Du transactionnel au relationnel. Montréal, Qué: Chenelière éducation, 2006.

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29

Caïazzo, Bernard. Les centres d'appels: Les nouveaux outils de la relation client. Paris: Dunod, 2001.

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30

Niemczak, Peter. La représentation politique des autochtones au Canada et à l'étranger. Ottawa, Ont: Bibliothèque du Parlement, Service de recherche, 1994.

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31

Martin, William B. Quality customer service: The art of treating customers as guests. 2nd ed. Los Altos, Calif: Crisp Publications, 1989.

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32

Martin, William B. Quality customer service: The art of treating customers as guests. Los Altos, Calif: Crisp Publications, 1987.

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33

Quality customer service. 3rd ed. Menlo Park, Calif: Crisp Publications, 1993.

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34

Conquering consumerspace: Marketing strategies for a branded world. New York: AMACOM, 2003.

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35

Canada, Parks. Pacific Rim National Park Reserve of Canada management plan. Gatineau, Québec: Parks Canada, 2010.

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36

Dormir avec l'éléphant: L'avenir du Canada à l'intérieur de la forteresse de l'Amérique du Nord. Montréal: Boréal, 2006.

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37

Crafting customer value: The art and the science. West Lafayette, IN: Purdue University Press, 2001.

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38

Discovering the soul of service: The nine drivers of sustainable business success. New York, NY: Free Press, 1999.

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39

Cardin, Jean-Francois. Histoire du Canada: Espace et différences. Québec, Qué: Presses de l'Université Laval, 1995.

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40

Jean-Marc, Lehu, ed. Stratégie de fidélisation. 2nd ed. Paris: Éditions d'Organisation, 2003.

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41

Bernier, Luc. De Paris à Washington: La politique internationale du Québec. Sainte-Foy, Québec: Presses de l'Université du Québec, 1996.

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42

Customer relationship management: A strategic imperative in the world of e-business. Toronto: John Wiley & Sons Canada, 2000.

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43

Canada. Affaires indiennes et du Nord Canada. Les affaires indiennes au Canada et aux États-Unis. Ottawa, Ont: Affaires indiennes et du Nord Canada, 1998.

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44

Cottam, S. Barry. Aboriginal peoples and archives: A brief history of aboriginal and European relations in Canada. Ottawa: National Archives of Canada, 1997.

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45

Graham, Ron. Un quartier français: Un anglo raconte ses liens de parenté avec les francophones du Québec. Saint-Laurent [Québec]: Bellarmin, 1994.

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46

Frideres, James. Aboriginal peoples in Canada. 7th ed. Toronto: Prentice Hall Canada, 2005.

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47

R, Gadacz René, and Frideres James, eds. Aboriginal peoples in Canada. 8th ed. Toronto: Pearson Prentice Hall, 2008.

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48

Canada and the aboriginal peoples, 1867-1927. Ottawa: Canadian Historical Association, 1997.

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49

Operation boomerang: 365 idées pour faire revenir vos clients à l'heure d'internet. Paris: Ventana éditions, 2013.

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50

Canada. Parlement. Sénat. Comité permanent des affaires étrangères. Rapport sur Les Relations du Canada Avec Les Pays du Proche-Orient et de L'Atlantique du Nord. S.l: s.n, 1985.

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