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Journal articles on the topic 'Reliability of banks'

Author: Grafiati

Published: 30 May 2022

Last updated: 31 July 2025

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1

Razumova, O. I. "Analyzing the accuracy of bank reliability assessment based on official reporting." Finance and Credit 26, no. 2 (2020): 327–48. http://dx.doi.org/10.24891/fc.26.2.327.

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Subject. The article considers ratings of banks' reliability. Objectives. The aim is to evaluate the accuracy of existing methodology for bank reliability assessment based on official reporting, to identify patterns between indicators and factors that can affect the financial sustainability of a bank. Methods. The study draws on the comparative analysis of key indicators of bank's financial statements one year prior to the introduction of provisional administration, and evaluates the results of existing methods for analyzing the financial standing of banks. Results. The findings show that thos

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M. Hutsaliuk, Oleksii, Oksana V. Yaroshevska, Olha Yu. Kotsiurba, and Alla S. Navolokina. "Exploring financial parameters and innovative orientation of banks as criteria for selecting financial partners for enterprises." Banks and Bank Systems 15, no. 1 (2020): 118–31. http://dx.doi.org/10.21511/bbs.15(1).2020.12.

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The article substantiates aspects that are fundamental for the economic justification of the bank selection by enterprises as the main stage in the partnership formation. It also defines the development of a bank selection procedure taking into account the financial parameters and innovative orientation of banks.The proposed procedure for selecting banks includes two blocks. The first block is the comparison of banks in terms of reliability, which is determined based on indicators for assessing their financial risks and confidence of enterprises. The second block is the comparison of the most

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Dziurakh, Y. M., and I. Y. Kulyniak. "Assessing the Reliability of Ukrainian Banks According to V. Kromonov's Rating Methodology." Business Inform 7, no. 522 (2021): 186–94. http://dx.doi.org/10.32983/2222-4459-2021-7-186-194.

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Assessment of the reliability of banks and their rating is a relevant issue for all participants of the financial market. Taking into account the fact that a methodology should be based on the availability of information data, clarity and openness of the algorithm, and a limited number of analyzed indicators, the authors, for assessing the reliability of the banking system of Ukraine in separate banking groups, chose the most popular methodology of V. Kromonov. The article contains the results of assessment of V. Kromonov's rating model indicators for the period 01.01.2017–01.06.2021 for the b

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Sun, Yalong. "Financial Technology Level and Credit Structure Adjustment of Commercial Banks." Journal of Economics and Public Finance 9, no. 4 (2023): p131. http://dx.doi.org/10.22158/jepf.v9n4p131.

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Under the traditional bank credit model, due to financial control and risk considerations, the growth of commercial bank credit scale is limited. Banks often adopt short-term credit strategies and tend to issue guaranteed loans instead of credit loans. In recent years, the development of financial technology in commercial banks has broken the credit resource allocation model of the traditional financial system to a certain extent, which is of great significance for optimizing the credit structure of commercial banks. This paper first analyzes the path of the development of commercial bank fina

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Botirova, Dilorom. "METHODOLOGY FOR ENSURING THE FINANCIAL STABILITY OF COMMERCIAL BANKS." MODERN SCIENCE AND RESEARCH 3, no. 2 (2024): 856–62. https://doi.org/10.5281/zenodo.10684480.

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<em>Several studies have found that the financial stability of commercial banks is in many cases studied and considered in harmony with the reliability of banks. Therefore, we try to delve into the research of financial stability, reliability of commercial banks or any business entities. We will try to study the theoretical views and methodological foundations expressed by scientists regarding the financial stability of commercial banks, in contrast to these concepts.</em>

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Saurenko, T. M., and Z. A. Patladze. "JUSTIFICATION OF APPROACHES TO ENSURING THE RELIABILITY OF COMMERCIAL BANKS IN MODERN CONDITIONS." EKONOMIKA I UPRAVLENIE: PROBLEMY, RESHENIYA 10/13, no. 151 (2024): 144–53. https://doi.org/10.36871/ek.up.p.r.2024.10.13.017.

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In the modern conditions of increasing variability of parameters of the market environment inherent in the ongoing global economic crisis, the problem of ensuring the reliability of commercial banks arises with renewed vigor. The purpose of this work is to determine promising approaches to ensuring the reliability of commercial banks in modern conditions. The scientific novelty of the work consists in the scientific substantiation based on theoretical approaches of G. Markowitz, practical approaches recommended by the Basel Accords and the requirements of the Central Bank, as well as previousl

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Babatayo, Kolawole Olayemi, Onajero Kensinton Ohwo, Ibrahim Solomon Audu, and Jamiu Adewale Arogundade. "Independence of Auditors and Financial Report Reliability of Listed Deposit Money Banks on Nigeria." International Journal of Research and Innovation in Applied Science X, no. III (2025): 223–31. https://doi.org/10.51584/ijrias.2025.10030016.

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Reliable financial reports are vital for maintaining the confidence of the relevant stakeholders. Challenges such as aggressive earnings management, regulatory pressures, and systemic corruption can compromise the reliability of financial reports, raising questions about the effectiveness of existing audit mechanisms and the independence of auditors. Hence, this study examines the influence of the independence of auditors and financial report reliability of the listed deposit money banks in Nigeria. The ex-post facto research design was used, and secondary data was collected from the audited f

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Parhyar, Amanullah, Muhibullah Nahrio, Raza Ali Tunio, and Waqar Ahmed Sethar. "Analysis of Profitability of Banks; Comparatives Study of Domestic and Foreign Banks in Pakistan." International Research Journal of Management and Social Sciences 2, no. 2 (2021): 282–99. http://dx.doi.org/10.53575/irjmss.v2.2(21)25.282-299.

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This study was conducted to observe the determinants of profitability among domestic banks and foreign banks, owned organizations listed in Pakistan, whatever the analysis which dependents variable return on assets, others independent variables equity assets, deposit to total assets and loans to total assets which are the measured with annual financial statements reports of bank's organizations. The research aimed among the domestic banks as well as foreign banks, sampling of data is based on the availability of data, annual financial statements of the bank's listed companies, because reliabil

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9

Young, Brendon. "Leadership and high-reliability organizations: why banks fail." Journal of Operational Risk 6, no. 4 (2012): 67–87. http://dx.doi.org/10.21314/jop.2012.112.

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Thu, Nguyen Hong, Dao Le Kieu Oanh, and Do Thi Thanh Nhan. "Impact of Credit Facilities and Contemporary Economic Environment on the Accessibility to Credit of Customers – Case Study In Binh Duong, Vietnam." Contemporary Economics 16, no. 3 (2022): 329–45. http://dx.doi.org/10.5709/ce.1897-9254.485.

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Recently, accessibility to credit has become a global issue and need to be examined frequently that needs the attention of regulators and researchers. Thus, this study examines the credit facilities (the price of credit and reliability of credit sources) on the accessibility of customer credit at commercial banks in Binh Duong Province, Vietnam, in the context of the COVID-19COVID-19 pandemic. The study also examines the moderating role of the contemporary economic environment among the nexus of the price of credit, reliability of credit sources and accessibility of the credit of customers at

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ARSHAD KHAN, SAYYAM, and ABDUR RAHMAN. "Impact of Islamic Motives, Customer Profitability and Service Quality on Customer Satisfaction from Islamic Banks." Journal of Business & Tourism 3, no. 1 (2021): 75–87. http://dx.doi.org/10.34260/jbt.v3i1.62.

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Success of any Islamic banks greatly depends on consumers, so Islamic banks need to create ethical environment, where perception of Islamic banks are carefully developed. The persistence of this is explained the nature and pervasiveness of Islamic banking and to pinpoint the linkage between consumer’s satisfaction and banks performance in Pakistani Islamic banks. And also make out that customer preferred Islamic banks. Islamic banks sector was selected for the research, In order to obtain the required objectives, From Meezan bank and Bank Islami, Nowshera we selected 137customer’s, and data wa

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Jarah, Baker Akram Falah, Mufleh Amin AL Jarrah, Murad Ali Ahmad Al-Zaqeba, and Mefleh Faisal Mefleh Al-Jarrah. "The Role of Internal Audit to Reduce the Effects of Creative Accounting on the Reliability of Financial Statements in the Jordanian Islamic Banks." International Journal of Financial Studies 10, no. 3 (2022): 60. http://dx.doi.org/10.3390/ijfs10030060.

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The purpose of this study is to look into the role of internal audit (IA) in reducing the effects of creative accounting (CA) on financial statement reliability in Jordanian Islamic Banks. The research study used the survey methodology to examine the role of internal audit (including independence and objectivity, verifiability, professional care, and neutrality) to reduce the effects of CA on the reliability of financial statements in Jordanian Islamic Banks. The population consists of all practicing auditors in Jordanian Islamic Banks, with a sample of 100 practicing auditors chosen from the

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Ruchkina, Gulnara F. "BANK CREDIT RATINGS AS A RELIABILITY INDEX: (OBJECTIVITY OR A FINANCIAL MARKET DEMAND)." Banking law 6 (December 10, 2020): 7–19. http://dx.doi.org/10.18572/1812-3945-2020-6-7-19.

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Separate provisions of the law regulating the activities of credit rating agencies are analyzed. Attention is drowned to the implementation of the provisions of this law, which is implemented by by-laws of the Bank of Russia. Examples of ratings assigned to banks by financial supermarkets are given, as well as up-to-date information in the form of tables about credit ratings assigned to banks. It are concluded that the ratings assigned to banks are more informative in comparison with the financial indicators of banks posted on official websites, as part of the assessment of their financial rel

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Miah, Md Shelim. "Investigating Structural Relationships among Service Quality Dimensions, Customer Satisfaction, and Customer Loyalty for Conventional Bank Customers: Evidence from Bangladesh." Asian Business Review 11, no. 3 (2021): 93—xx. http://dx.doi.org/10.18034/abr.v11i3.593.

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Customers of the banks are highly servicing sensitive in Bangladesh. The quality of service has become an integral part of customer satisfaction. Day by day, It has been demonstrated that customer satisfaction and loyalty are linked to service quality. There is also a link between service quality and customer satisfaction, and customer loyalty in banks. Therefore, this paper investigated the effect of service quality factors on customer satisfaction and the relationship between customer satisfaction and customer loyalty in conventional banks in Bangladesh. A survey was conducted on 13 differen

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Timalsina, Ritu. "Customer Satisfaction and Profitability: A Case of Nepalese Commercial Banks." Nepalese Journal of Management 11, no. 3 (2024): 68–81. https://doi.org/10.3126/njm.v11i3.79605.

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This study examines the factors influencing profitability of Nepalese commercial banks in Kathmandu Valley. The dependent variable is profitability. The selected independent variables are reliability, responsiveness, assurance, empathy, tangibility and technology. The primary sources of data is used to assess the opinions of respondents regarding reliability, responsiveness, assurance, empathy, tangibility and technology. The study is based on primary data of 133 respondents. To achieve the purpose of the study, structured questionnaire is prepared. The correlation and multiple regression mode

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RAJ, DES. "A Study of Customer Perceptions of Service Quality in the Indian Banking Sector." Journal of Global Business and Management Review 4, no. 1 (2022): 1. http://dx.doi.org/10.37253/jgbmr.v4i1.6548.

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Service quality is a powerful weapon which is used by the marketers to differentiate their services from the competitors. In this context, this study investigates the difference between the banks in respect to the service quality dimension. SERVQUAL model has been selected to measure the service quality in Northern Province of Sri Lanka. Four main commercial banks were selected for the study. Three hundred and fifty questionnaires were issued for data collection based on Convenience sampling method. SPSS version 18 was used for data analysis. Discrepancy was found in customer perception of ser

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Siyanbola, Trimisiu Tunji, Apollos Ndubuisi Nwaobia, and Emmanuel Dare Otitolaiye. "Sustainability Reporting and Assets Quality of Listed Deposit Money Banks in Ghana, Kenya and Nigeria." European Journal of Accounting, Auditing and Finance Research 11, no. 6 (2023): 92–110. http://dx.doi.org/10.37745/ejaafr.2013/vol11n692110.

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Bank's asset quality deteriorates when banks are exposed to high non-performing loans and associated credit risks. Sustainability reporting deepens the acceptability and understanding of huge opportunities and enhances the corporate competitive advantage of the banks in enhancing banks’ assets quality. This study investigated the effect of sustainability reporting on the assets quality of listed deposit money banks (DMBs) in Ghana, Kenya and Nigeria. The study explored secondary data, using a population of 95 listed DMBs, while a sample size of 31 DMBs was purposively selected for a period of

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Yousuf, Muhammad Waqas, Farhan Ahmed, and Suman Talreja. "Assessing the Impact of Service Quality on Consumers Satisfaction: A Comparative Study of Commercial vs Islamic Banks in Pakistan." IQTISHADIA 11, no. 2 (2018): 219. http://dx.doi.org/10.21043/iqtishadia.v11i2.3595.

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<p>This study aims to show the path that Islamic banking follows of Sharia’ h while on the other hand commercial banks obeys commercial regulations and rules for the purpose of banking. The main objective of the Islamic banking is to offer interest free services and products which obeys the path of Sharia’ h and Islamic banking system makes transaction on the foundation of profit and loss, while on the other hand commercial banks are business oriented banks. The sampling method used in this research was convenience sampling with a sample size of 200 which were the customers of the banks

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Gorskiy, M. A., R. R. Zaripov, E. M. Reshulskaya, and A. D. Rudakov. "ASSESSMENT AND RATING METHODS OF COMMERCIAL BANKS BY RELIABILITY." Вестник Алтайской академии экономики и права 1, no. 7 2020 (2020): 84–95. http://dx.doi.org/10.17513/vaael.1212.

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Kuntysh, V. B., and A. B. Sukhotskii. "Vibration Reliability of Finned Tube Banks in Air Coolers." Chemical and Petroleum Engineering 49, no. 3-4 (2013): 208–14. http://dx.doi.org/10.1007/s10556-013-9727-3.

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Khanal, Kapil. "Impact of e-Banking Services on Customer Awareness in Nepalese Commericial Banks." Nepalese Journal of Management Research 3, no. 1 (2023): 1–10. http://dx.doi.org/10.3126/njmgtres.v3i1.57908.

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The main purpose of this research is to examine the impact of e-banking services on customer awareness of Nepalese commercial banks. To achieve the objective, descriptive as well as explanatory research designs were used. Primary data were collected from both questionnaires and interview that were distributed among the customers of all commercial banks. The descriptive result of the study indicates that the composite mean value of customer awareness is highest where as the mean value of reliability is the least. Similarly, the most consistent variable is privacy/security. The correlation analy

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Middleton, R. A. J. "Security and reliability in banking." ITNOW 28, no. 1 (1986): 32–34. https://doi.org/10.1093/combul/28.1.32.

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Abstract In April 1975 the central banks of the Group of Ten countries and Switzerland, under the auspices of the Bank for International Settlements, published a paper entitled Security and reliability in electronic systems for payments. The Group of Ten countries are those members of the Inrernational Monetary Fund who, in the early 1960s, agreed to make additional resources available to the Fund: broadly, the industrialised nations of the West. For 20 years or more the monthly meetings of the Governors of the central banks of those countries have been a principal forum for the discussion of

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Ekantoro, Sony, and Irwandaru Danajaya. "Comparative Analysis Of Information Quality, Systems, Services And Mobile Banking Customer Satisfaction Between Government Banks, National Private Banks And Regional Banks." Journal of Economic, Bussines and Accounting (COSTING) 7, no. 4 (2024): 7017–24. http://dx.doi.org/10.31539/costing.v7i4.8334.

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This study has the aim of knowing and analyzing the comparison of both the quality of services carried out by the banks and also the consumers in this case comparing the level of satisfaction of mobile banking users at government banks, national private banks and regional banks. The sample taken was 100 respondents consisting of customers of government-owned banks, private banks and regional banks. The test stages used are validity test, reliability test, normality test, and Wilcoxon Signed Rank Test. Based on the results of the study, it can be concluded that there are differences in informat

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Спешилова, Н. В., С. А. Дедеева, М. В. Галушко, and О. В. Арькова. "The current state of the banking system in the Russian Federation." Экономика и предпринимательство, no. 6(143) (October 31, 2022): 127–32. http://dx.doi.org/10.34925/eip.2022.143.6.022.

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В данной работе проанализировано современное состояния банковской системы России выявлены факторы, влияющие на развитие и конкурентоспособность коммерческих банков с учетом существующих рисков. Авторами рассмотрен рейтинг надежности российских коммерческих банков и проанализированы данные Центробанка о банковской системе. Определена роль Банка России и значение собственного капитала в развитии банковской системы страны. This paper analyzes the current state of the Russian banking system and identifies factors affecting the development and competitiveness of commercial banks, taking into accoun

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Grudzevuch, Uljana. "Assessment of the activities of Ukrainian banks by rating agencies under the conditions of marital state." Economic Analysis, no. 33(1) (2023): 149–55. http://dx.doi.org/10.35774/econa2023.01.149.

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Introduction. The market of rating services is gradually developing both at the international and national levels. Over the years of operation of rating agencies, a significant number of various ratings have been developed and used. In particular, typical ratings are credit ratings of the issuer and debt obligations. One of the rating objects, along with countries, municipalities, large industrial enterprises, are banking institutions. If at the beginning of the activity of rating agencies in Ukraine, mainly banks with foreign capital and large banks had a rating, then in recent years all bank

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الهيثمي, د. عشال, and سعد فيصل فرحان. "Impact of the qualitative characteristics of accounting information in the quality of electronic banking services: A field study in banks operating in Yemen." Journal of Social Studies 29, no. 2 (2023): 54–87. http://dx.doi.org/10.20428/jss.v29i2.2113.

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The study aimed to measure the impact of the qualitative characteristics of accounting information through its dimensions (relevance, reliability, understandability, timeliness, verifiability, and comparability) on the quality of private electronic banking services in banks operating in Yemen. Reliance on the questionnaire as a tool for data collection, and the study population included (19) banks operating in Yemen, from which a sample was taken represented by (13) banks, in the main centers located in the capital Sana’a and the interim capital Aden, represented by the financial administratio

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Ghimire, Shiva Raj, and Nirdosh Agarwal. "Service Quality Variables and Customer Satisfaction at A Nepalese Commercial Bank." NPRC Journal of Multidisciplinary Research 1, no. 2 (2024): 53–67. http://dx.doi.org/10.3126/nprcjmr.v1i2.69293.

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Customer satisfaction is a critical component of banking strategy, which reflects customer sentiment towards an organization's offerings, emphasizing emotional attachment over mere satisfaction. This research investigates customer satisfaction in commercial banks of Kathmandu Valley in Nepal. The study conducted a descriptive cross-sectional study using a quantitative research design, explicitly targeting 380 general customers of commercial banks in Kathmandu Valley through convenience sampling. Participants received a semi-structured questionnaire via email in Google Forms, encompassing inqui

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Marna, Jean Elikal, Menik Kurnia Siwi, and Annur Fitri Hayati. "Analisis Kepuasan Nasabah Bank Kovensional Dan Bank Syariah Di Sumatera Barat." JURNAL INOVASI PENDIDIKAN EKONOMI 8, no. 2 (2018): 95. http://dx.doi.org/10.24036/011024550.

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Islamic banking in Indonesia is experiencing rapid development. This study aims to analyze bank customer satisfaction with services provided by conventional banks and Islamic banks. Bank satisfaction is measured through several factors including tangibles, reliability, responsiveness, assurance and empathy. The sample in this study were 100 respondents. This research method is a descriptive method using TCR analysis techniques. The results of this study indicate that TCR values in conventional banks do not have too high differences. Conventional banks have a TCR value of 0.35% higher than Isla

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Khanduri, Shailja. "Service Quality Analysis of Banks in Rajasthan Post Financial Inclusion Program." WSEAS TRANSACTIONS ON BUSINESS AND ECONOMICS 18 (February 1, 2021): 396–401. http://dx.doi.org/10.37394/23207.2021.18.40.

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This study applies SERVQUAL analysis to measure the service quality offered by Indian banking sector in the Indian state of Rajasthan. This study was performed 5 years after the launch of national mission for financial inclusion by Indian government. Both the public and private sector banks were incorporated in the study. Respondents are mostly from the urban background spread over various cities in Rajasthan. The dimensions studied are tangibility, reliability, responsiveness, assurance and empathy. The average SERVQUAL score was found to be -0.189 and the results reveal about 95.22% customer

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Ren, Wen Ju, Ya Hui Hu, Tong Jian Zhang, and Ming Xing Li. "The Correlation between CRM Strategy for City Commercial Banks and Core Competency Cultivation-Evidence from China." Advanced Materials Research 452-453 (January 2012): 980–85. http://dx.doi.org/10.4028/www.scientific.net/amr.452-453.980.

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In order to reveal the incentive functions of customer relationship management (CRM) strategy in the process of core competency cultivation, the structure equation modeling (SEM) is used in this paper. By research hypothesis, model deduction, reliability and verification test, and model checking, SEM can effectively reveal the correlation between CRM strategy and core competence cultivation in Chinese city commercial banks. For illustration, the collected copies are 300 banks, and 298 copies are valid. The sample ratio of sample data and indicators is 6:1, which meets the basic requirements fo

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Odigie, Innocent William Otaigboria, and Chidiebere Victor Adim. "Risk Management and Performance of Deposit Money Banks in Nigeria." Asian Journal of Economics, Business and Accounting 24, no. 9 (2024): 472–83. http://dx.doi.org/10.9734/ajeba/2024/v24i91505.

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This study examined the relationship between risk management and performance of deposit money banks in Nigeria as moderated by environmental turbulence. The study adopted the cross-sectional research survey design. Primary data was generated through structured questionnaire while the population of study was the 24 deposit money banks in Nigeria. The entire population of 24 deposit money banks were adopted as a census. However, the number of respondents/ participants in the study was one hundred and twenty senior level managers of the 24 Deposit Money Banks in Nigeria. The reliability of the in

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AN Rahmatika, Arivatu Ni'mati Rahmatika, and Trisna Putri Anggraeni Anggraeni. "Effect Of Secondary Reserve On The Reliability Of Bank Jatim." JURNAL SINTAK 3, no. 2 (2025): 48–53. https://doi.org/10.62375/jsintak.v3i2.490.

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This study aims to analyze the effect of secondary reserves on the reliability of Bank Jatim. The secondary reserve in this study consists of demand deposits, placements in other banks, and securities, while bank reliability is measured based on total liabilities. The data used is secondary data from Bank Jatim's financial statements. The research method employed is multiple linear regression using IBM SPSS Statistics 25. The results show that the variable loans and sharia payments (X4) significantly affects the reliability of Bank Jatim, with a significance value of 0.029 (<0.05). Meanwhil

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Lalakulych, Maria, Lesya Rybakova, and Erika Yuhas. "Organization of accounting in banks." Market Relations Development in Ukraine 105, no. 3(274) (2024): 11–16. https://doi.org/10.5281/zenodo.11506212.

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The subject of the study is the organization of accounting in banks.The purpose of the study is to determine the peculiarities of the organization and functions ofaccounting in banks.Research methods. The work uses the dialectical method of scientific knowledge, the method ofanalysis and synthesis, the comparative method, and the method of summarizing data.Work results. The article deals with the organization of accounting in banks. The comparativecharacteristics of the types of accounting in the bank are given. The functions of the accounting systemin banks are outlined.Conclusions. The organ

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Mints, Oleksii. "Neural network methods for forecasting the reliability of Ukrainian banks." Neuro-Fuzzy Modeling Techniques in Economics, no. 7 (October 18, 2018): 168–87. http://dx.doi.org/10.33111/nfmte.2018.168.

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Lin, Yi-Kuei, Hsien-Chang Chou, and Sheng-Chiang Chen. "Evaluation of system reliability of electronic transaction in commercial banks." Journal of the Chinese Institute of Industrial Engineers 29, no. 5 (2012): 324–36. http://dx.doi.org/10.1080/10170669.2012.702689.

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Balcha, Alemyahu. "The Influence of Service Quality on Customer Satisfaction and Loyalty in Ethiopian Private Banks." African Journal of Management Research 30, no. 1 (2024): 17. http://dx.doi.org/10.4314/ajmr.v30i1.2.

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In Ethiopia, information on service quality, customer satisfaction, and loyalty in the banking sector in general and in private banks in particular is scarce. The primary objectives of this study were to determine whether customers of private banks in Hawassa, Ethiopia, are satisfied and loyal to their services, and to determine whether customer satisfaction plays a mediating role between service quality and customer loyalty. A self-administered questionnaire was used to collect primary data from 238 customers of nine private banks (response rate of 195 = 81.93%). The questionnaire contained 1

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Riduwan, Riduwan, Akhmad Arif Rifan, Muhammad Shulthoni, and Muhammad Irwan Ariffin. "Analysis of Customer Preferences and Satisfaction toward Sharia Bank Services in Indonesia during the Covid-19 Pandemic." INFERENSI: Jurnal Penelitian Sosial Keagamaan 15, no. 2 (2022): 257–76. http://dx.doi.org/10.18326/infsl3.v15i2.257-276.

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Islamic banks are one of the financial industries affected by the covid 19 pandemic. The inability to pay their obligations to Islamic banks and deposit withdrawals directly impacts the decline in customer business. This condition increases the risk of Islamic banks so that the ability of Islamic banks is needed to maintain customer loyalty. This study aims to analyze customer preferences and satisfaction with Islamic banking services during the pandemic.The data analyzed is primary data with 308 Islamic bank customers as respondents. Determination of the sample using the purposive sampling me

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Lin, Yi-Kuei, and Hsien-Chang Chou. "System Reliability Evaluation of Data Transmission in Commercial Banks with Multiple Branches." Mathematical Problems in Engineering 2014 (2014): 1–8. http://dx.doi.org/10.1155/2014/584684.

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The main purpose of this paper is to assess the system reliability of electronic transaction data transmissions made by commercial banks in terms of stochastic flow network. System reliability is defined as the probability of demand satisfaction and it can be used to measure quality of service. In this paper, we study the system reliability of data transmission from the headquarters of a commercial bank to its multiple branches. The network structure of the bank and the probability of successful data transmission are obtained through the collection of real data. The system reliability, calcula

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Tandon, Deepak, and Yogieta S. Mehra. "Impact of Ownership and Size on Operational Risk Management Practices: A Study of Banks in India." Global Business Review 18, no. 3 (2017): 795–810. http://dx.doi.org/10.1177/0972150917692207.

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The financial crisis and resulting failure of large banks worldwide has shaken the entire world. Improper management of operational risk has been touted as one of the reasons for this failure. In light of the rising importance of operational risk management (ORM) in banks, the study explores the range of ORM practices followed by a cross section of Indian banks and compares them with the banks worldwide. The study also analyses the impact of size and ownership of banks on these practices. Reliability analysis using Cronbach alpha model, Kaiser–Meyer–Olkin (KMO) measure of sampling adequacy and

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Yang, JIE. "Identifying Systemically Important Banks in China Based on the CoVaR Model." Journal of Global Economy 19, no. 1 (2023): 20–34. http://dx.doi.org/10.1956/jge.v19i1.680.

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This paper measures the contribution value of 16 listed banks in China to systemic risk using a CoVaR model with quantile regression, using daily stock price data from 2015 to 2021. The systemically important banks in China are selected by ranking the magnitude of the contribution value to systemic risk. The results of this paper's selection overlap with the official list of Chinese systemically important banks in 2022, which verifies the reliability of the paper's calculation results and provides data support for the differentiated regulation of systemic banks in China.

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Ullah, Niamat, and Maqsood Haider. "Service Quality and Customer Loyalty in Private and Public Banks." Journal of Education and Finance Review 2, no. 1 (2023): 30–40. http://dx.doi.org/10.62843/jefr/2023.7741309.

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In both public and private banking institutions, the purpose of this study was to investigate the relationship between customer loyalty and various service quality parameters, including tangibility, reliability, assurance, responsiveness, and empathy. A regression analysis was carried out in order to investigate the connections that exist between these factors and the occurrence of repeat business. Based on the findings, it has been determined that tangibility, reliability, assurance, and empathy have a substantial impact on customer loyalty in both public and private banking institutions. The

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Dias, S. N. R. F., and W. D. M. B. K. Dissanayake. "The Impact of Mobile Banking Services on the Customer Satisfaction of Commercial Banks in Sri Lanka." Wayamba Journal of Management 14, no. 1 (2023): 1–15. http://dx.doi.org/10.4038/wjm.v14i1.7593.

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The primary focus of this study is to identify the decisive factors that affect customer satisfaction with Mobile Banking Services. The identified independent variables of the study are reliability, efficiency, flexibility, easy-to-navigate, and trust. Primary data was collected through a structured questionnaire from 120 mobile bank users of Commercial Banks in Sri Lanka. The study population was mobile banking users of commercial banks in the Colombo District of Sri Lanka. The hypotheses have been tested through multiple linear regression and the correlation coefficient has been used to iden

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Khamis, Fauz Moh’d, and Rosemaliza AbRashid. "Service quality and customer’s satisfaction in Tanzania’s Islamic banks." Journal of Islamic Marketing 9, no. 4 (2018): 884–900. http://dx.doi.org/10.1108/jima-09-2016-0068.

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Purpose This study aims to examine the relationship between service quality and customers’ satisfaction, and the effect of service quality on customers’ satisfaction in Tanzanian Islamic banking. Design/methodology/approach This study applied six service quality dimensions of CARTER model, i.e. compliance, assurance, reliability, tangible, empathy and responsiveness, to measure Tanzania Islamic banks’ service quality. The questionnaire was also used to measure the level of customers’ satisfaction to the Islamic banking services provided. A total of 384 questionnaires were randomly distributed

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Timalsina, Dhanishor. "Determinants of Customer Satisfaction on Retail Banking in Nepal." Bhairahawa Campus Journal 7, no. 1 (2024): 15–26. https://doi.org/10.3126/bhairahawacj.v7i1.79938.

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Customer satisfaction is paramount for bank success and customer retention. The study in Rupandehi District's commercial banks aimed to identify key determinants of customer satisfaction. Analyzing the reliability, assurance, responsiveness, empathy, and tangible as independent variables, the study found that reliability, assurance, and tangibles significantly impact customer satisfaction positively. However, empathy and responsiveness had negligible effects. 180 samples were selected from the Rupandehi District, and a structured survey questionnaire was distributed to all the samples. The res

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Kotova, Xenia Yurievna, and Anastasiya Alekseevna Lapteva. "Global practices and prospects of strategic accounting methods for the Russian banks." Вестник Пермского университета. Серия «Экономика» = Perm University Herald. ECONOMY 15, no. 3 (2020): 423–44. http://dx.doi.org/10.17072/1994-9960-2020-3-423-444.

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Fluctuating economic environment and the development of digital technologies highlight the need to update strategic accounting and analysis methods aimed at assessing the reliability of banks and ensuring their sustainable development. The article systematized modern tools for strategic accounting of banking activities, the tools being globally applied by regulatory authorities and potential investors to assess the efficiency of banking activities, to identify the areas for development and to adjust the strategy chosen by the banks, to obtain comprehensive information on the creditworthiness o

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Ginevičius, Romualdas, and Valentinas Podvezko. "MULTICRITERIA EVALUATION OF LITHUANIAN BANKS FROM THE PERSPECTIVE OF THEIR RELIABILITY FOR CLIENTS." Journal of Business Economics and Management 9, no. 4 (2008): 257–67. http://dx.doi.org/10.3846/1611-1699.2008.9.257-267.

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In recent years, efforts have been made to rank banks according to their reliability. However, the methods used for this purpose are not accurate. The analysis shows that reliability of banks is a complex phenomenon which can only be described by a set of criteria. The task is complicated by the fact that the criteria used have various dimensions as well as being oppositely directed. To solve the above problems, multicriteria evaluation methods, allowing the values of all the criteria of different dimensions and changeability to be integrated into a single generalized quantity, may be used.

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Vasilyeva, Svetlana. "Factors Building Customers Loyalty to Russian Commercial Banks." Moscow University Economics Bulletin 2018, no. 5 (2018): 134–48. http://dx.doi.org/10.38050/01300105201857.

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The article considers factors of customer loyalty to Russian commercial banks. The research conducted by the author shows that interest rates on deposits, bank reliability and orientation towards raising funds from individuals are the main factors determining the choice of a bank. The article presents a comparative analysis of the significance of these factors for March 2012 and September 2017. In March 2012, an increase in deposits rates had a positive influence on a bank market share; in September 2017, the influence was negative. Trend reversal is due to the Bank of Russia policy of banking

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Rashid, Md Harun Ur, Mohammad Nurunnabi, Mahfuzur Rahman, and Md Abdul Kaium Masud. "Exploring the Relationship between Customer Loyalty and Financial Performance of Banks: Customer Open Innovation Perspective." Journal of Open Innovation: Technology, Market, and Complexity 6, no. 4 (2020): 108. http://dx.doi.org/10.3390/joitmc6040108.

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In the age of technology, continuous innovation is the ultimate motto of the financial sector to attract customers. Firms in the financial sector must be innovative in terms of service quality and operational performance to obtain customer loyalty and gain financial stability. A dearth of studies on customer loyalty and financial performance of Islamic Banks motivated the authors to examine the relationship between customer loyalty and financial performance. The study also explores whether the service qualities have any impact on customer loyalty. The study uses both primary and secondary data

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Al-Imam, Murtada Ibrahim. "The Quality of Electronic Banking Services and Their Impact on Customer Satisfaction (A Field Study on a Sample of Banks Operating in Sudan)." Global Journal of Economic and Business 15, no. 3 (2025): 361–74. https://doi.org/10.31559/gjeb2025.15.3.6.

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Objectives: The study aimed to identify the quality of electronic banking services in its dimensions (responsiveness, reliability, security, empathy, and tangibility) and their impact on customer satisfaction. Methods: The study employed the descriptive-analytical approach and used a questionnaire as a data collection tool. The study population consisted of customers of Sudanese banks, and a random sample of 728 customers was selected from Bank of Khartoum, Faisal Islamic Bank, and Omdurman National Bank. Results: The study reached several findings, the most important of which is that the leve

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Benbachir, Soufiane. "Modeling banking efficiency in the MENA region between 2017 and 2021 Data Envelopment: Analysis approach." revistamultidisciplinar.com 6, no. 2 (2024): e202413. http://dx.doi.org/10.23882/emss.24206.

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In this paper, we applied the Data Envelopment Analysis model under the assumption of variable returns to scale and output orientation to measure the efficiency of banks belonging to 12 MENA countries during the period 2017-2021. We divided the banks into two classes, conventional banks comprising 59 banks belonging to 11 countries and Islamic banks comprising 22 banks belonging to 7 countries. Concerning the 59 conventional banks, the results showed that the percentage of CCR-efficient conventional banks is low and does not exceed 16% and the average CCR-efficiency score reached 90% during th

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