Academic literature on the topic 'Reliance Insurance and Trust Company'
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Journal articles on the topic "Reliance Insurance and Trust Company"
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Kempa, Sesilya, Wiliam Ardiyanto Wisnu Pratama, and Noneng Rokayah Sukatmadiredja. "Insurance Policy Purchase Decision in Surabaya, Indonesia." SHS Web of Conferences 76 (2020): 01053. http://dx.doi.org/10.1051/shsconf/20207601053.
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The level of competition in the insurance world that is getting tougher makes the insurance business do a lot of strategies, both promotion, service, and others. Consumer decisions in buying insurance policies themselves are influenced by several things. This study emphasizes the presence of the influence between company reputation and product knowledge on purchase decisions as well as the influence of both variables through consumer trust of insurance policies from insurance companies in Surabaya. The data collection is carried out on 130 consumers who have bought an insurance policy. From 130 questionnaires returned, there are only 100 questionnaires which can then be further processed using Partial Least Square 2.0 analysis. The results of data processing show that company reputation, product knowledge, and consumer trust influence the purchase decisions respectively of 0.204, 0.203, and 0.494. While the influence of company reputation and product knowledge on customer trust are 0.452 and 0.471, respectively. Customer trust itself is proven to be an intervening variable between company reputation and product knowledge and on purchase decision making.
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Rawlings, Philip. "“A SACRED TRUST FOR THE FUTURE”: REGULATING INSURANCE, 1800–70." Cambridge Law Journal 77, no. 3 (August 7, 2018): 570–99. http://dx.doi.org/10.1017/s0008197318000570.
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AbstractThe history of commercial law has often been written as if it were merely a product of the common law, disregarding the role played by legislation. The principal exception to this has been work on company law. Until recently, the prevailing view has been that the Companies Acts 1844–62 represented the triumph of the free market and the expulsion of the state from business. But, although these laws did make incorporation easier and granted companies privileges, what this view ignores is that they also imposed regulation, such as obligations to register the company and charges on its assets and to hold shareholder meetings. At the forefront of these legal changes were insurance companies. Yet, in spite of the proliferation of these companies and their role in, for example, the inquiry that led to the 1844 Act, they have been neglected. This may be because, while the successful campaign in 1824 to remove restrictions on access to the marine-insurance market would seem to support the view of legislation driven by free-market ideas, that explanation seems contradicted by the closing of access to the life-assurance market and the imposition of various obligations on life offices in 1870, a time when the liberalisation of company laws seemed at their peak. Neither development can, however, be so easily explained, and both show the effect of fierce divisions within the insurance industry.
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Liapakis, Xenofon. "A GDPR Implementation Guide for the Insurance Industry." International Journal of Reliable and Quality E-Healthcare 7, no. 4 (October 2018): 34–44. http://dx.doi.org/10.4018/ijrqeh.2018100103.
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Data Protection has always been an issue of concern for businesses across the globe. Laws addressing the Universal Statement for Human Rights have been set as early as 1948 and, as years go by, awareness further strengthens legislative actions. Through his work at Interamerican insurance company, the author shows that alignment with legislation, though perceived as a resource-intensive, counter-productive process, may be turned into an opportunity for fine tuning, promoting the operations of a company, and raising the trust towards IT.
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Fachmi, Muhammad, Basri Modding, Jeni Kamase, and Hasanuddin Damis. "The Mediating Role of Satisfaction: Life Insurance Customers’ Perspective (Service Quality, Trust and Image Toward Loyalty)." International Journal of Multicultural and Multireligious Understanding 7, no. 6 (July 2, 2020): 156. http://dx.doi.org/10.18415/ijmmu.v7i6.1745.
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Purpose: The purpose of this study is to analyze whether service quality, trust, and corporate image directly influence customer satisfaction and loyalty. Besides, it also examines the indirect effect on loyalty through customer satisfaction.Design/Methodology/Approach: The sample is customers who have made insurance claims, with 206 people to be respondent, from PT. Prudential Life Assurance, PT. AXA Mandiri, PT. AIA Financial, and PT. Bumiputera Life Insurance. Data were analyzed using SEM-AMOS analysis techniques.Findings: The results of this study indicate that service quality, trust, and corporate image directly have a positive and significant effect on customer satisfaction. Finding also shows that service quality and trust, directly have a positive but not significant impact on customer loyalty. In contrast, company image and satisfaction directly have a positive and significant effect on customer loyalty. The role of customer satisfaction as a mediating variable shows that service quality, trust, and corporate image indirectly have a positive and significant effect on customer loyalty.Implications/Originality/Value: So it is concluded that service quality, trust and a higher corporate image will be able to provide higher loyalty if customer satisfaction as an intervening variable also increases. That is, if life insurance customers are less satisfied with service quality, trust, and company image, it is difficult to realize high customer loyalty.
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Sustariyah, Sri. "INFLUENCE OF HEALTH SERVICE ACCEPTANCE VALUE TOWARD A PATIENT RELIANCE." Journal of Economic Empowerment Strategy (JEES) 1, no. 1 (August 31, 2018): 58. http://dx.doi.org/10.30740/j.v1i1.24.
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The Government appoints the Social Health Insurance Administering Body, hereinafter abbreviated as BPJS Kesehatan Pengelengaranya Agency. West Java is one of the organizers of BPJS Program whose membership is still below the standard set by the government. Alleged implementation of operational implementation of Social Security Health is still not fully understood and perceived benefits and services by the community, Marketing with a system of proximity to customers and provision of quality services to be one strategy that is effective in improving public confidence. Relational marketing and service quality is a determinant factor in increasing value and trust for customers. The purpose of this study is to analyze the influence of relational marketing and service quality to customer value and its impact on customer trust. The method used is quantitative with expert judgment. The sample of this research is inpatient of BPJS health participant at Public Hospital owned by Local Government in West Java Province. Technique of data retrieval is done by cluster proportional random sampling and analysis technique used is SEM analysis (structural equation modeling). The results of descriptive research indicate that relational marketing, service quality, customer value and customer trust move from less good to sanga tbaik. The results of the study of each indicator is still found some less than optimal. The result of verifikatif research proves that relational marketing and service quality have positive and significant effect to customer value and customer value have positive and significant influence to customer trust.
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Sustariyah, Sri. "INFLUENCE OF HEALTH SERVICE ACCEPTANCE VALUE TOWARD A PATIENT RELIANCE." Journal of Economic Empowerment Strategy (JEES) 1, no. 1 (August 31, 2018): 58. http://dx.doi.org/10.30740/jees.v1i1.24.
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The Government appoints the Social Health Insurance Administering Body, hereinafter abbreviated as BPJS Kesehatan Pengelengaranya Agency. West Java is one of the organizers of BPJS Program whose membership is still below the standard set by the government. Alleged implementation of operational implementation of Social Security Health is still not fully understood and perceived benefits and services by the community, Marketing with a system of proximity to customers and provision of quality services to be one strategy that is effective in improving public confidence. Relational marketing and service quality is a determinant factor in increasing value and trust for customers. The purpose of this study is to analyze the influence of relational marketing and service quality to customer value and its impact on customer trust. The method used is quantitative with expert judgment. The sample of this research is inpatient of BPJS health participant at Public Hospital owned by Local Government in West Java Province. Technique of data retrieval is done by cluster proportional random sampling and analysis technique used is SEM analysis (structural equation modeling). The results of descriptive research indicate that relational marketing, service quality, customer value and customer trust move from less good to sanga tbaik. The results of the study of each indicator is still found some less than optimal. The result of verifikatif research proves that relational marketing and service quality have positive and significant effect to customer value and customer value have positive and significant influence to customer trust.
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Amron, Amron. "Electronic and Traditional Word of Mouth as Trust Antecedents in Life Insurance Buying Decisions." International Journal of E-Business Research 14, no. 4 (October 2018): 91–103. http://dx.doi.org/10.4018/ijebr.2018100106.
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This research was conducted to examine the effects of electronic word of mouth (eWOM) and traditional word of mouth (tWOM) on the level of consumers' trust in deciding to buy life insurance products in Indonesia. It involved 430 respondents who were online community members in two of Indonesia's largest cities; Jakarta and Surabaya. Surprisingly, this study found that eWOM was a more dominant predictor than tWOM in influencing trust. The other research result is that the trust variable influences consumers' buying decisions in positive and significant ways. This research recommends that managements of life insurance companies should build promotion policies based on trust so that the consumer decision level to buy life insurance products increases. The trick is for company management to identify and develop practices that improve the roles of positive eWOM and tWOM, so as to increase the level of consumers' trust to buy.
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Maulana, Hutomo Atman, and Erma Domos. "PEMODELAN DAN SIMULASI PROSES SURPLUS PADA BISNIS ASURANSI." Inovbiz: Jurnal Inovasi Bisnis 6, no. 1 (July 31, 2018): 38. http://dx.doi.org/10.35314/inovbiz.v6i1.375.
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Basic insurance business is public trust. Insurance companies must pay attention to the systems and procedures for the payment of claims problem which is not simple. One of the important thing is when determining premium, because if it is too high could lead the company out of competition with the competitor. In the other hand, it is too low could lead the company lack of cash to handle claim which bring a negative impact for the company. This research aimed to give illustration of surplus in insurance business in a year period through determination of premium income and stochastic modelling in number and amount of claims. This model could be used by insurance company to take decision when determining premium whether surplus or ruin. The research used Exponential and Gamma distribution to model time of arrival and amount of claim respectively. The result show that the minimum premium could be found to get minimum surplus and avoid ruin.
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Trippner, Paweł. "Financial situation of insurance sector for example, a Stock – Exchange Company PZU." Przedsiebiorczosc i Zarzadzanie 15, no. 1 (January 1, 2014): 55–67. http://dx.doi.org/10.2478/eam-2014-0004.
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Abstract The insurance system is a very important element of the financial system of a country. As institutions of public trust, insurance companies play a crucial role in the process of transforming savings into investments, which directly affects the country’s economic development. Maintaining the insurance sector in a good financial condition guarantees stability of the financial system and economic development of Poland. The article aims to present the essence of operations of insurance companies as financial institutions, present their role in the economy, and describe various methods of appraising their financial condition. In order to fulfil the above goals, a research hypothesis is put forward stating that the financial condition of the insurance sector in Poland deteriorated in the analysed period as a result of an adverse impact of turbulence in financial markets and problems in financial systems in the European Union countries.
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Gebert-Persson, Sabine, Mikael Gidhagen, James E. Sallis, and Heléne Lundberg. "Online insurance claims: when more than trust matters." International Journal of Bank Marketing 37, no. 2 (April 1, 2019): 579–94. http://dx.doi.org/10.1108/ijbm-02-2018-0024.
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Purpose The purpose of this paper is to develop and test a theoretical framework explaining the adoption of online insurance claims characterised by infrequent interactions, inherent complexity and risk. It extends the technology acceptance model to include knowledge-related and trust-related beliefs. Design/methodology/approach The framework is tested with structural equation modelling using data from a survey of 292 customers who made online insurance claims. Findings are further explained through 30 telephone interviews conducted with online and offline claimants. Findings Previous research in financial services has shown trust to be equally or more important than perceived usefulness and perceived ease of use in forming attitudes towards adopting online insurance applications. The findings of this paper contradict this by showing, at best, a weak relationship between trusting attitude and intention to use the online service. Trust is somewhat meaningful; however, perceived ease of use, perceived usefulness and technology attitude are substantially more important in an online insurance claims setting. Research limitations/implications Contradictory results always beg further research to assure their robustness. Nevertheless, they can also point to a developing trend where trust in the internet channel, per se, is of diminishing importance. Internet and product knowledge are not as pertinent to forming intentions as usefulness and ease of use. Practical implications To encourage customers to adopt online applications for a trusted company, all emphasis should be on user friendliness and perceived usefulness of the online interface. Originality/value Compared to other channels, consumers are no longer naïve or distrustful of the online channel for interacting with a firm. If they perceive usefulness and ease of use, they will adopt the offered service.
Dissertations / Theses on the topic "Reliance Insurance and Trust Company"
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Nouri, Divina. "Boat insurance from the customer’s perspective : - A study on what aspects private policyholders value most in Swedish insurance companies." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-45500.
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People play a major role in the marketing of services, due to the fact services are intangible, and customers look for ways to determine the quality of services. Since services differ from physical goods, service providers need to understand how they affect their organizations. Furthermore, the criterion for satisfaction is different and the customer participates in the process, hence the interest to study this more thoroughly.
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Levi, Daniel, and Christoffer Niemi. "Förändringar i affärsrelationer inför lagstiftningsförändringar : En studie av förändringen av relationen mellan svenska försäkringsförmedlare och försäkringsbolag inför direktivet om försäkringsdistribution." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-357901.
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När nya politiska regleringar införs på en marknad kan det få konsekvenser för alla aktörer på marknaden. Det kan påverka både deras verksamhet och deras relationer. Syftet med denna uppsats är att få en ökad förståelse för hur relationen mellan företag på försäkringsmarknaden förändras inför en större politisk förändring och vilka faktorer som kan spela in. För att undersöka detta intervjuas företrädare för försäkringsbolag och försäkringsförmedlare inför det kommande direktivet om försäkringsdistribution (IDD). För att undersöka hur relationerna förändrats används en modell av relationen som grundar sig i bland annat Anderson och Narus (1990) forskning om relationens beståndsdelar och hur dessa hänger ihop. För att undersöka vilka faktorer som påverkar hur förändringen går till används en modell av Hadjikhani, Thilenius och Pourmand (2009) som förklarar hur politiska förändringar kan påverka företag, både direkt genom lagstiftning och indirekt via andra företag. Slutsatserna som dras är att: Relationerna mellan försäkringsbolag och försäkringsförmedlare påverkas av regleringar såsom direktivet om försäkringsdistribution (IDD) och att relationen börjar förändras redan innan regleringen trätt i kraft. Vilken relation två företag har till varandra influerar till vilken grad företagen utsätts för direkt och indirekt påverkan inför förändringar i politiska regleringar. Graden av indirekt påverkan de olika företagen utsätts för kan påverka relationen mellan företagen. En politisk förändring kan innehålla både stödjande och tvingande element.When new political regulations are introduced to a market, they can have consequences for all market players. This can affect both the activities and relationships between them. The purpose of this paper is to gain a better understanding of how the relationship between companies in the insurance market is changing as a consequence of a major political change and which factors can be relevant to this change. To investigate this, representatives from insurance companies and insurance brokers are interviewed about the forthcoming Insurance Distribution Directive (IDD). To investigate how the relationships changed, a model of the relationship, based in, among others, Anderson and Narus (1990) model, which deals with the constituents of a relationship and how they relate to each other. To investigate the factors which influence how the relationship changes, a model of Hadjikhani, Thilenius and Pourmand (2009) is used, which explains how political changes can affect companies, both directly through legislation and indirectly through other companies. The conclusions drawn are that: Relationships between insurance companies and insurance brokers are affected by regulations such as the Insurance Distribution Directive (IDD) and that the relationship begins to change even before the regulation is implemented. The relationship between the companies influences the extent to which companies are exposed to direct and indirect influence as a result of political regulations. The degree of indirect impact on the various companies can affect the relationship between the companies. A political change can contain both supporting and compelling elements.
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Szu-Yun, Pan, and 潘思云. "The Effects of Trust on the Effective between Insurance Company and Insurance Agents, Brokers'' Relationships." Thesis, 1998. http://ndltd.ncl.edu.tw/handle/86508647661147719306.
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碩士銘傳大學
管理科學研究所
86
The main purpose of present study is placed on the relationships among organizational mutual trust, perceived task performance and mutual satisfaction. So far organizational mutual has been proved as one of the most important factors influencing the formation of organizational cooperatively. Mutual trust has been differentiating between mutual perceived trustworthiness and trusing behaviors. We develop a trust-based model of effective selling partner relationships and test it in the context of the insurance industry. Using Linear Structural Equation modeling analysis of 137 insurance agents and brokers. We founded that three dimensions of mutual perceived trustworthiness, which in turn differentially affected three trusting behaviors. Through empirically examining, we will dicuss the results of hypotheses, and some implications will be offered.
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Pan, Si-Yun, and 潘思云. "The Effects of Trust on the Effective between Insurance Company and Insurance Agents, Brokers' Relationships." Thesis, 1998. http://ndltd.ncl.edu.tw/handle/53901134747406931867.
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Yang, Wen-Li, and 楊雯麗. "Discussing the Cooperative Will Factors between Insurance Broker's Company and Life Insurance Company-Trust and Channel Conflict as the Moderating Variables." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/24395036232792241710.
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碩士國立成功大學
企業管理學系專班
97
Nowadays, developing the cooperative relationship between the organizations is to make a further better interaction that can create greater value benefits. Enterprise must sing the contract with other organizations in order to accomplish the goal that can create the huge values. As it has chosen another cooperative organization, both will recognize each other’s role & right & duty and thus will develop the various trading activities. The result of this effort will be developed into cooperative relationship and will go on sustaining the long-term partners’ relationship that can create lasting competitive advantages for both sides and can obtain the greatest benefits to reach win-win. The purposes of this research are to survey the effect of cooperative will on insurance broker's company and life insurance company. The organization quality and reward system is to observe the life insurance company of position of insurance broker's company. Besides, it is to understand the influence on the cooperative will of trust and channel conflict as the variable effects. For the reason it will be different in trust and channel conflict, there is no absolute quality, so cause this research to study by Moderating variables. The Multiple Regression Analysis is used to test the hypotheses in this study. The population of this research consists of registered insurance brokers company that in Taiwan, sending out 600 questionnaires altogether,532 responses were received, effective sample were 431. The results of study were as follows: 1. Organization quality has significant and positive effects on cooperative will 2. Award reward system has significant and positive effects on cooperative will 3. Trust will strengthen the relationship between organization quality, reward system and cooperative will 4. The channel conflict has nothing to do with cooperative will in organization quality and award reward system. The results of this research are as follows: Life insurance company should strengthen their organization quality and offer favorable reward system in order to attract the insurance broker company and acquire benefits for both sides. Insurance broker's company should select the life insurance company carefully and his core mission is to take customer's right to carry off good insurance contract and defend the rights plus benefits for the customer; what is more, it can really fulfill the insurance broker's task.
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Su, Serena, and 蘇奕璇. "Trust Earning Components of Salesperson on Customer-Firm Relationships—the Life Insurance Company as an Example." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/25340602681262180762.
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碩士逢甲大學
國際貿易所
93
Since Berry presented his paper “Relationship Marketing” in 1983, relationship marketing has had an international breakthrough during the 1990s. It is an important subject that customer’s trust of salesperson transfers to customer’s trust of company. According to Hawes, Mast, and Swan (1989), as a seller and buyer must trust each other in order for more collaborative relationships, the burden of earning customer trust is placed on the salesperson. Although Doney and Cannon (1997) suggested that the interpersonal trust engendered by salespeople can transferred to the supplier firm. However, there are many facets of trust of salesperson such as: honest, customer oriented, dependability, competence, and likeability. Therefore, in this research, we are going to examine exactly which facets of trust would have direct effect on trust of organization. Furthermore, Bagozzi, Gopinath, and Nyer (1999) proposed that different people could have different emotional reactions to the same event or happening. Consumers are more likely to be involved in a product decision according to their purchasing experience. Therefore, this research will discuss the importance of emotions on relationship behavior. Referring to the empirical study, this research body targeted at the customers who insure five top insurance companies in Taiwan, and collected the questionnaires by the personnel’s distributions. Then 151 completed questionnaires were yielded in total (80﹪response rate). Verified by factor analysis, Pearson correlation analysis, and LISERAL, we found the research result as follows: 1. Customers perceive competence and likeability of insurance salesperson, has a significant positive effect on customer perceives dependence of insurance salesperson. 2. Customer perceives the trust earning components, dependence of insurance salesperson, has a significant positive effect on customer’s trust of insurance company. 3. Customer’s trust of insurance company has a significant positive effect on customer’s anticipation of future projectability with the insurance company. 4. Customers will generate the reciprocal emotions when they interact with insurance salesperson, and these reciprocal emotions include cheerfulness, enjoyment, fondness, and amusement. These reciprocal emotions are not high thermal emotions (relational emotions) and will not moderate the effects of customer’s trust of organization. But if the customers are aroused emotions through interactions with insurance salesperson that disagree they feel cheerfulness or enjoyment or fondness or amusement very much, they might have anticipation of future projectability with the insurance company. Finally, according to above research findings, insurance companies should training salespeople to have the trust earning components. Moreover, salespeople have to raise customers’ positive emotions in interaction process. Then customers will be able to maintain long-term relationships with insurance companies.
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Lee, Jia-Xin, and 李佳欣. "A Study Of The Relationship Between Consumer''s Trust And Business Performance Of Propert-Liability Insurance Company." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/xc5m56.
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碩士銘傳大學
風險管理與保險學系碩士班
94
This study mainly examines the relationship between the consumers’ trust level and business performance of property-liability insurance company. Furthermore, this study investigates the level of consumers’ trust, the factors influencing the level of consumers’ trust, the relationship between agents’ profession and the level of consumers’ trust , and the relationship between exposing information and the level of consumers’ trust. Finally, the effect on marketing attitude after elevating the level of ethics supervising is also examined. This study adopts the questionnaire survey in a quantitative paradigm. The samples are chosen by a stratified ratio random sampling method from the agents work in non-foreign property-liability insurance company and the citizens in Taipei City whose age is over 20. Following the analysis and discussion, the six findings are as follows: （1） The relationship between consumers’ trust and business performance of property-liability insurance company is not significant. （2） The level of consumers’ trust on property-liability insurance company is at a high level. （3） The correlation between agents’ profession and the level of consumers’ trust is positive. （4） The correlation between exposing information and the level of consumers’ trust is positive. （5） The relationship between consumers’ trust and the insurance purchase is not significant. （6） The effect on marketing attitude after elevating the level of ethics supervising is not significant.
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Wen-LungWang and 王文龍. "The Effect of Ethical Leadership on Trust and Job Satisfaction: A Case Study of Property Insurance Company T." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/89b685.
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碩士國立成功大學
高階管理碩士在職專班(EMBA)
106
The purpose of this paper is to explore the relationships among ethical leadership, trust, and job satisfaction. We used purposive sampling to collect research data. Subjects in this paper included 300 salesmans from property insurance company T. Our main findings are as follows: 1.Ethical leadership exerts a positive and significant effect on trust. 2.Ethical leadership exerts a positive and significant effect on job satisfaction. 3.Trust exerts a positive and significant effect on job satisfaction. 4.Trust (organizational and supervisor trust) has a mediating effect between moral characteristics and job satisfaction. 5.Trust (organizational, supervisor and co-worker trust) has a mediating effect between ethical behavior and job satisfaction.
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HUNG, MU-JUNG, and 洪木榮. "The Effects of Customer Orientation, Satisfaction, Trust and Commitment on Customer Loyalty：An Example of N-Life Insurance Company." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/z82kv5.
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碩士東海大學
高階經營管理碩士在職專班
107
FinTech has changed our lives dramatically, and the management of the financial and insurance industry has also undergone tremendous changes in this wave of technology. A new term for Insurance Technology (InsurTech) means: The impact of technology allows the insurance industry to serve more customers and generate more benefits through technology. Therefore, it gradually affects the insurance business model. Although the insurance companys marketing model has also changed, “customers” are still the source of the insurance. The customers are the lifeline of the company. If there are no customers, the company would have no revenue, no profit, and no market value (Gupta and Zeithaml, 2006). So that how to enhance the willingness of customers to continue to trading and thus increasing loyalty is still an issue worth exploring. The main purpose of this study is to explore the relationship between customer orientation, satisfaction, trust and commitment to customer loyalty, in order to understand the real needs of customers, and to build a far-reaching good partnership with customers; this study is based on the insurance of N life customers The structure of the questionnaire is for customers who have purchased N Life Insurance Company products. They used the online questionnaire method and sent to the customers who have contact with them through the researchers unit. The questionnaire collection time is from February to April 2019. we collected the required sample materials for nearly two months. After the questionnaire was collected and analyzed, Research results indicate that customer orientation has positive effects on satisfaction; customer orientation has positive effects on trust; customer orientation has positive effects on commitment. Meanwhile, satisfaction has positive effects on customer loyalty; trust has positive effects on customer loyalty; commitment also has positive effects on customer loyalty. In the face of the ever-changing and highly competitive insurance market, this research hopes to provide relevant industries with the importance of understanding customer needs and building good partnerships. Therefore the industries can enhance “customer loyalty “ based on “customer orientation”.
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Yu, Feng-Mei, and 余鳳梅. "The Relationship among Professional Competence, Interactive Intensity, Consumer Trust and Customer Loyalty—the “N” Insurance Company as an Example." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/66452732479018001015.
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碩士國立高雄應用科技大學
高階經營管理研究所碩士在職專班
100
After the Financial-holding Company Act passed in year 2001, allowing financial-holding companies to run insurance business, it has provided a more advantageous environment for financial-holding companies to run different business, and a chance for re-organization. The insurance industry in Taiwan is growing fast, and the service/ products provided are becoming more diversified, which results in a more intensified competition. Due to severe competition in insurance industry, most insurance companies are desperate to keep original customers, and build long-term relationship with them, enhancing customer value, and then generate customer loyalty. Hence, this study attempts to build the professional competence and interactive intensity as antecedent variables and explore their influences on customer loyalty, and using customer trust as the mediating variable. The research studies N Insurance Company's customers, who are receiving services from N insurance company for risk aversion and financial planning. The questionnaire was used to conduct empirical research, and total 280 effective questionnaires collected. The results show that the professional competence and the interactive intensity have significant positive impact on customer loyalty. In addition, customer trust has the mediating effect on the relationship between professional competence and customer loyalty, as well as the relationship between interactive intensity and customer loyalty. The result of this research will provide suggests to financial-holding companies and top managers to develop effective marketing strategies, which will enhance customer trust and gain customer loyalty. According to the analysis, the suggestions are as follow: 1) to provide solid on-job training, and chances for after-work training to improve financial consultants' professional skills. 2) to ask the financial consultants to interact more closely with customers, to listen to customers' needs, so customer trust can be built and elevated. 3) to enhance the trust of customers which resulting in to increase customer loyalty. 4) to improve financial consultants' integrated ability, help them develop fine attitude to gain trust from customers, and elevate customer satisfaction accordingly. 5) to build customer relationship management system, integrate marketing and service strategy, provide instant information, and get over customers' updates. 6) to establish flawless reward system to encourage financial consultants to build close connection with customers, and endeavor to pursue customer loyalty. 7) to maintain the relationship with original customers, and establish the connection between new customers
Books on the topic "Reliance Insurance and Trust Company"
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Schmitt, Ray. Insurance company insolvencies and pension benefits. [Washington, D.C.]: Congressional Research Service, Library of Congress, 1991.
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Flory, Raymond L. Trust your future to a proven past: A history of the Farmers Alliance Mutual Insurance Company. McPherson, Kan: The Company, 1988.
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Relations, United States Congress House Committee on Education and Labor Subcommittee on Labor-Management. Oversight hearing on the effect on plan participants of insurance company failures: Hearing before the Subcommittee on Labor-Management Relations of the Committee on Education and Labor, House of Representatives, One Hundred Second Congress, first session, hearing held in Washington, DC, July 25, 1991. Washington: U.S. G.P.O., 1992.
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Assembly, Canada Legislature Legislative. Bill: An act to incorporate the Lower Canada Trust and Loan Company. Quebec: Hunter, Rose & Lemieux, 2003.
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New Jersey. Legislature. General Assembly. Health and Human Services Committee. Public hearing before Assembly Health and Human Services Committee: Assembly bill no. 2337 : Pharmacy Benefits Management Company Act. Trenton, N.J: Office of Legislative Services, Public Information Office, Hearing Unit, 2002.
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Assembly, Canada Legislature Legislative. Bill: An act to authorize the trustees of the congregation of the Presbyterian Church of Canada, in connection with the Church of Scotland, at Beauharnois, to sell a certain lot held by them in trust for such congregation. Quebec: Thompson, Hunter, 2003.
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Assembly, Canada Legislature Legislative. Bill: An act to enable the surviving trust[ees] under the will of the late Lieutena[nt] General Sir William Johnston, K.C.[B.], deceased, to sell certain lands in Can[ada] belonging to the estate of the said G[en]eral Johnston. Quebec: Hun[ter], Rose & Lemieux, 2003.
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US GOVERNMENT. Compilation of securities laws within the jurisdiction of the Committee on Energy and Commerce: Including Securities Act of 1933, Securities Exchange Act of 1934, Public Utility Holding Company Act of 1935, Trust Indenture Act of 1939, Investment Company Act of 1940, Investment Advisers Act of 1940, Securities Investor Protection Act of 1970. Washington: U.S. G.P.O., 1985.
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GOVERNMENT, US. Compilation of securities laws within the jurisdiction of the Committee on Energy and Commerce: Including Securities Act of 1933, Securities Exchange Act of 1934, Public Utility Holding Company Act of 1935, Trust Indenture Act of 1939, Investment Company Act of 1940, Investment Advisers Act of 1940, Securities Investor Protection Act of 1970. Washington: U.S. G.P.O., 1988.
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US GOVERNMENT. Compilation of securities laws within the jurisdiction of the Committee on Energy and Commerce: Including Securities Act of 1933, Securities Exchange Act of 1934, Public Utility Holding Company Act of 1935, Trust Indenture Act of 1939, Investment Company Act of 1940, Investment Advisers Act of 1940, Securities Investor Protection Act of 1970. Washington: U.S. G.P.O., 1989.
Find full textBook chapters on the topic "Reliance Insurance and Trust Company"
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Hill, Stuart. "Directors’ Liabilities: Provision of Insurance." In Company Directors: Duties, Liabilities, and Remedies. Oxford University Press, 2017. http://dx.doi.org/10.1093/oso/9780198754398.003.0025.
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The Companies Act, s 233 deals with the provision of insurance as a valid means of indemnifying a director against liability attaching to him in connection with any negligence, default, breach of duty, or breach of trust.
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Hannigan, Brenda. "14. Directors’ liabilities for breach of duty." In Company Law. Oxford University Press, 2018. http://dx.doi.org/10.1093/he/9780198787709.003.0014.
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This chapter considers the extent of the potential liabilities of directors for breach of their duties. There are a variety of possible consequences where directors are found to have acted in breach of duty. The chapter focuses on the extent of a director's civil liability for breach of fiduciary duty and the liability of third parties involved in some way in that breach of duty. The ability to mitigate potential liabilities through reliance on indemnity provisions, insurance, and by application to the court for relief is also considered. The discussions cover the claim for: breach of fiduciary duty; liability of third parties; claims for negligence; and managing potential liabilities.
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Hannigan, Brenda. "14. Directors’ liabilities for breach of duty." In Company Law, 270–300. Oxford University Press, 2021. http://dx.doi.org/10.1093/he/9780198848493.003.0014.
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This chapter focuses on the extent of a director’s civil liability for breach of fiduciary duty and the liability of third parties involved in some way in that breach of duty. One of the most important issues is the extent of a director’s liability to account. Liability can range from accounting for secret profits to claims for equitable compensation and from personal to proprietary claims. Often, a claim will be affected by limitation issues. It may be complicated by the involvement of third party accessories. Mitigation through reliance on indemnity provisions, insurance and by applying to the court for relief is also considered. The discussion covers: breach of fiduciary duty, liability of third parties, claims for negligence, and managing potential liabilities.
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Bagheri, Fatemeh, and Mohammad J. Tarokh. "Mining Customers Behavior Based on RFM Model to Improve the Customer Satisfaction." In Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies, 258–70. IGI Global, 2013. http://dx.doi.org/10.4018/978-1-4666-3631-6.ch015.
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Organizations use data mining to improve their customer relationship management processes. Data mining is a new and well-known technique, which can be used to extract hidden knowledge and information about customers’ behaviors. In this paper, a model is proposed to enhance the premium calculation policies in an automobile insurance company. This method is based on customer clustering. K-means algorithm is used for clustering based on RFM models. Customers of the insurance company are categorized into some groups, which are ranked based on the RFM model. A number of rules are proposed to calculate the premiums and insurance charges based on the insurance manner of customers. These rules can improve the customers’ satisfaction and loyalty as well as the company profitability.
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Gautam, Vikas. "Effectiveness of Customer Relationship Management Program in Insurance Companies." In Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies, 219–34. IGI Global, 2013. http://dx.doi.org/10.4018/978-1-4666-3631-6.ch013.
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Customer relationship management in the insurance industry is in the nascent stage. Firms are framing new strategies to combat stiff competition. Public and private insurance companies are implementing customer relationship programs to attract more customers and retain existing customers. The objectives of this study are (1) to study the customer relationship management program of the Life Insurance Corporation of India, and (2) to assess the effectiveness of this customer relationship management program. The study is based on the opinion scores of 182 policyholders of Life Insurance Corporation of India, who have been with the company for more than the last five years. Based on the average opinion scores before and after the implementation of the Customer Relationship Management program, it was concluded that the program is effective, which was evidenced by the results obtained from statistical analysis (Paired sample t-test).
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Man, Inno, and David Chung. "Creating Unlimited Business Opportunities for an Insurance Sales Force Through Design Thinking." In Advances in Human Resources Management and Organizational Development, 287–304. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-7998-0054-5.ch015.
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New insurance agents approach their pool of close friends and family members because these people have a high level of trust in them and therefore their rate of closing should be higher. As the size of their client pools is a critical survival factor and trust cannot be built rapidly, one major reason that agents quit their jobs is that they deplete their pools. For resolving that industrial deadlock, the company developed a social sales model through design thinking to help insurance agents build trust among their prospective customers. After implementing a pilot project in Hong Kong in 2018, the agents enhanced their abilities of social influencing, lead generation, and deal closing. Following the successful pilot project, the company continues to transform its business and leverage its social sales advantage in Asia.
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Leahy, Blair, and Andrew Feld. "Directors’ Liabilities: Exemption, Indemnification, and Ratification." In Company Directors: Duties, Liabilities, and Remedies. Oxford University Press, 2017. http://dx.doi.org/10.1093/oso/9780198754398.003.0024.
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The 2006 Act, Part 10, Chapter 7, ss 232–9, contains provisions relating to exemption and protection of directors from liabilities incurred in discharge of their functions. Sections 232–4 and 236–8 largely restate or preserve the former law, providing for general prohibitions on the exemption and indemnification of a director from liability or against liability that would otherwise attach to him in connection with any negligence, default, breach of trust, or breach of duty in relation to the company, subject, in the case of indemnification, to specified exceptions relating to insurance and certain third party indemnity provision. Section 235 is a new provision dealing with the indemnification of a director of a company that is a trustee of an occupational pension scheme.
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Zhang, Xue, Zhihong Luo, Yeyin Wang, Song Yi, Wei Zhang, and Zhiming Wu. "Factors Influencing Farmers’ Willingness to Pay for Weather Index Insurance Through Fuzzy-Set Qualitative Comparative Analysis: Insights from a Pilot in Jiangxi Province, China." In Frontiers in Artificial Intelligence and Applications. IOS Press, 2020. http://dx.doi.org/10.3233/faia200643.
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Weather index insurance plays an important role in helping farmers avoid their economic loss from weather risk. There is increasing numbers of pilot areas of weather index insurance in China while the studies show its take-up has been disappointing low in many other developing countries. This study aims to explore the status of weather index insurance and its processing problems in China through the factors influencing farmers’ willingness to pay for Low-Temperature Index-based Mandarin Orange Insurance in Nangfeng County. The Fuzzy-Set Qualitative Comparative Analysis is conducted for the influencing factors, including strike level, premium, pay-out, planting cost, effect of low temperature, insurance claim process, trust in insurance and government subsidy. The result shows the combination of expensive premium, low payout, high planting cost, low government subsidy and distrust in insurance company causes farmers’ unwillingness to pay for Low Temperature Index-based Mandarin Orange Insurance, among which distrust is core factor. Expensive premium, low payout, high planting cost and low subsidy from government are main influencing factors.
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Allen, Craig. "Armageddon." In Univision, Telemundo, and the Rise of Spanish-Language Television in the United States, 131–52. University Press of Florida, 2020. http://dx.doi.org/10.5744/florida/9781683401643.003.0007.
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Period: 1976–1986. A return to 1976 begins an account of a U.S. broadcast landmark: the demise of a TV network. Fouce’s lawsuit against SIN protracts when judges suspect violations of the foreign ownership rule making SIN an illegal firm. After ten years of proceedings, the FCC revokes SIN’s licenses and banishes Anselmo. The matter reverts to the original trial judge, Mariana Pfaelzer, who ends the lawsuit by persuading remaining SIN defendants to sell the firm. But, presiding over the sale, Pfaelzer affirms that, under the law, she cannot prevent the new owner from converting SIN from Spanish to English. On its pledge to preserve Spanish-language TV, Hallmark Cards becomes the new owner. Immediately, Hallmark is challenged. Needing to continue the network’s Televisa programming, Hallmark must pay Azcárraga’s huge fee. Then, the Reliance Insurance Company announces a rival network called “Telemundo.” Days before competition begins, Hallmark concludes a court-ordered reorganization by dissolving SIN and rechristening the network “Univision.”
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Keohane, Georgia Levenson. "Financial Inclusion and Access to Capital." In Capital and the Common Good. Columbia University Press, 2016. http://dx.doi.org/10.7312/columbia/9780231178020.003.0004.
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Shows why access to capital and financial services are vital components of the development agenda: a way for families to climb out of poverty and for small- and medium-sized enterprises (SME) to provide goods, services, and employment in regions of the world that lack these. The chapter traces the evolution of microfinance from its nonprofit origins to a fully commercialized industry, and from a field built primary around credit to one that has begun to offer a wider variety of financial services, including savings and insurance. We use IFMR Trust, an Indian microfinance company, to illustrate these innovations.
Conference papers on the topic "Reliance Insurance and Trust Company"
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Yu, ChinCheh, PeiWen Liao, and HsinYing Tsai. "Notice of Retraction: The research of the relationship among mutual trust, system satisfaction and the degree of knowledge transfer with e-mentoring system: A financial & insurance company as an example." In 2011 International Conference on E-Business and E-Government (ICEE). IEEE, 2011. http://dx.doi.org/10.1109/icebeg.2011.5887221.
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Nomeer, Mohamed. "Intelligent Energy Platform." In International Petroleum Technology Conference. IPTC, 2021. http://dx.doi.org/10.2523/iptc-21252-ms.
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Abstract Turning an organization to an effective data driven decision making is vital factor to have and achieve digital transformation journey smoothly and successfully in the Energy sector, in which the energy industry has been trying to achieve the complete cycle Listen, Understand, effect and Decide rightly and quickly across the whole value chain such as HR, Finance, legal and contracts, operations, etc. since several decades where the software solutions were not in the priority list of the industry special the operations for many reasons, which created a serious of concequences which the industry is suffering from now such as listening carefully to the operations, understand the exact needs no matter how much we might save even if it’s 1 USD or 1 minute but do it correctly first time will save hours and millions later, silos in the organizations, distracted technologies not integrated, limitation of the technologies capabilities, people skills and compenetencies and the expectation the has been always set wrongly didn't support the industry to have organization reliance, security, safety, service quality and loyalty and reduce time and cost. With the current unprecedented crisis which are the COVID-19 and the massive oil crisis bundled together have created disturbance across the whole Energy industry which impacted the whole value chain not only for the Energy industry not the rest of the industries dramatically. The Panademic affect the whole key processes that the people used to for the last several decades, but the most important thing is change management process or manage to change process approach which is completely changed and from my opinion since years came true. Having the disruptive technologies will support the whole industry to come back much stronger than before as proven in other industries such as Aerospace and Defense, Telecome, Automative, Banking etc. The Intelligent Energy Platform focus on achieving what they couldn't achieve in the last decades through unique a approach towards the whole complete cycle Listen, Understand, effect and Decide, through developing and design a subway map for the whole workflows across the whole industry value chain integrating all the data sources together, by studying and remapping the whole processes, answering key four questions for each process, activity and tasks who, where, what and why, empowered machine learning with algorithms that will achieve the automation through digitizing and standardizing over a cognitive environment. There are several key pillars to get the digital transformation journey successfully and smoothly happening from my experience in the field operations, engineering, business, marketing and sales; Know and be clear on the end goal, which the Intelligent Energy Platform will include; select the right team from all the key stakholders, felexible and adoptable to change during the journey, tackle the exact needs for every process, activity and tasks, the power to change and update the solution at any given time, strong learning system, etc. In addition there are complimentary and network tool which is empowering the Intelligent Energy Platform that will expedite and support the journey massively, which is an advanced Infinity unique communication tool which is empower by all disruptive technology that will allow as an example all field engineers and management to be in one free Infinity business communication ' chatting' constructive and organize powered by disruptive solution where an example the engineer in a field and the operations has stopped for spare parts, equipment, machine, tool, etc. so he/she will send a normal message over our Infinity chatting app through the mobile or tablet and automatically this app will do a quick research in the back system, and display where it's available if it's within the country in another field, company, workshop, hence the engineer will click on the intended target, then automatically will go to the right approvals to approve on fly though the mobile or tablet, this will impact the performance of the operations massively and drop the non-productive time heavily by 20-30% and generate new business revenue in which few companies who are not utilizing all there equipment can rent to other sister companies and get revenue out of instead of just being in the workshop without any useful usage or productivity, it won’t stop by that only but will go to the contracts, legal, HR, etc. After implementing the solution and look to our demand graph, this free, perfect and instant unique communication app will allow the company immediately to see huge improvement on organization resilience which will reduce the time taken for any such request mentioned above from months to few days, organization will be more efficient, reduce cost by millions and millions meanwhile generate new business revenue by millions a well, enhance service customers loyalty and experience, improve decision making process, safety and security. this will impact directly the consumer surplus where the consumers who will be in this case the engineers will be willing to pay the gap based on the market preference and also avoiding the dead loss where the company will be financially and operationally more efficient. Not only that also transforming on people how they are communication through exchanging quickly photos expressing what they want to say, getting the attention quickly, make things faster in terms of decision that need to be taken through friends, families, and sometimes business as well with limitation. Digital is the only recourse and last hope for this industry to get out of its repeated pitfalls in the last decade and Intelligent Energy Platform will allow the industry and the whole value chain to be effectively integrated, tackle all the needs and requirements through Listen, understand, effect and decide to achieve a significant results, generate new jobs and roles and also will allow the industry to upturn again quickly and be able to face the upcoming expected and unexpected crisis. It's clear that the big players in the Energy industry are struggling because of several reasons but the most important factor is the digital path and develop digital solutions and one of the main issues is setting the right expectation which is related to the organizations, expectation and the experience across the whole ecosystem such operators, partners, vendors, etc. our Intelligent Energy Platform is focus on introducing an end-to-end platform solution focus on organization resilience, integrated technology, and completely agile complement by free, profit and instant app such as an infinity unique secured communication app, sharing experience business app, that focus on getting more and more networks to attract thousands and thousands of users and regain the trust and loyalty again in the industry. The unique secured communication app within the Intelligent Energy Platform which is n-sided with the engineers, service companies, management and business team will be zero-price quite close to the YouTube approach in terms of pricing strategy where it will be connecting n-sided with zero price and when it will expand it might be with negative price as well in which will allow 2/ 3 sided and even more to attract more users within the industries and enhance the service loyalty and quality, achieve one of the complex objective organization reliance, optimize performance, decision making and turn to data drive organization successfully and smoothly. Developing the Intelligent energy platform will allow our team to lead the platform approach in the Energy industry differently through free, profit and instant approach which will attract huge number of users who are looking for opportunities to gain the trust, loyalty again and feel secured. this will upturn the companies not only to find their ways throught the right approach but creating and developing new jobs and roles across the whole industry accompaniment significant contribution to the market revenue and profit.