Relevant bibliographies by topics / Repurchase intentions

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  1. Journal articles
  2. Dissertations / Theses
  3. Book chapters
  4. Conference papers

Academic literature on the topic 'Repurchase intentions'

Author: Grafiati
Published: 4 June 2021
Last updated: 12 June 2025

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Journal articles on the topic "Repurchase intentions"

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Lee, Hong Joo. "A Study of Consumer Repurchase Behaviors of Smartphones Using Artificial Neural Network." Information 11, no. 9 (2020): 400. http://dx.doi.org/10.3390/info11090400.

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This study analyzed consumer intention to repurchase a smartphone, using an analysis of previous research and suggesting this as a research model. To this end, factors influencing “intention to repurchase” the smartphone were derived as social influence, consumer satisfaction, emotional loyalty, and habit. In addition, statistical analysis was conducted to investigate consumer repurchase intentions and the causal relationships. It is also possible to investigate whether consumer habits are linked to repurchases by analyzing their psychological inclinations; therefore, in this study, 390 people who repurchased a smartphone over the past two years were surveyed, and data were collected. This study analyzed the causal relationships among the factors using SPSS 24.0. Moreover, the causal relationship analysis was enhanced using the artificial neural network (ANN) algorithm. With multiple regression analysis and the ANN algorithm, consumer satisfaction (0.71), emotional loyalty (0.108), and social influence (0.062) were determined to affect the intention to repurchase. This means that the ANN algorithm can be used over multiple regression analysis and improve the results of the analysis. In addition, this study also provided practitioners with a way to improve their understanding of consumer behavior intention to repurchase smartphones.
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Ji, Kwangchul, and Hong-Youl Ha. "An Empirical Test of Mobile Service Provider Promotions on Repurchase Intentions." Sustainability 13, no. 5 (2021): 2894. http://dx.doi.org/10.3390/su13052894.

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Little empirical evidence is obtained for the moderating outcomes of mobile promotions (M-promotions) during subsequent repurchasing events. This study examines how M-promotions indirectly influence repurchase intentions, and how the level of promotions moderates the relationship between repurchase intentions and their determinants. The findings show that three determinants (i.e., brand attitude, functional quality, and online reviews) directly lead to repurchase intention. However, the moderating effects of M-promotions vary. Especially, our findings show that the moderating effect of M-promotions is only significant in the relationship between functional quality and repurchase intentions and that between online reviews and repurchase intentions. Repurchase intentions are increased by high M-promotions when functional quality is low, and when online reviews are positive.
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Shaik, Muzeeb, Narendra Bosukonda, Vikas Mittal, and and Shrihari Sridhar. "Price Sensitivity and Customer Perceived Switching Costs in Business-to-Business Markets: Joint Effect on Customer Repurchase Intentions." Journal of Service Management Research 6, no. 1 (2022): 64–79. http://dx.doi.org/10.5771/2511-8676-2022-1-64.

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Previous research assumes an unconditionally positive association of perceived switching costs-financial, procedural and relational-with repurchase intentions. Building on the theory of context-dependent preference formation, the authors posit price sensitivity as a contextual factor that moderates the relationship of repurchase intentions with three different types of switching costs - financial, procedural and relational. Using a large-scale dataset (N=8,588) spanning multiple industries in the B2B domain, the authors show that price sensitivity moderates these associations such that: (1) the negative association of financial switching costs with repurchase intention is stronger when price sensitivity is low, (2) the positive association of procedural switching costs with repurchase intention is stronger when price sensitivity is low and (3) the positive association of relational switching costs with repurchase intentions is stronger when price sensitivity is high. Linking repurchase intentions to actual sales underscores the practical relevance of their results.
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Widyananda, I. Wayan Agus Karisna, and Ni Ketut Seminari. "PERAN BRAND TRUST DALAM MEMEDIASI PENGARUH CUSTOMER PERCEPTION, TERHADAP REPURCHASE INTENTION PENGGUNA SMARTPHONE SAMSUNG." E-Jurnal Manajemen Universitas Udayana 11, no. 8 (2022): 1438. http://dx.doi.org/10.24843/ejmunud.2022.v11.i08.p01.

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The purpose of this study was to determine the effect of customer perceptions on repurchase intentions, the effect of brand trust on repurchase intentions, the effect of customer perceptions on brand trust, and the role of brand trust in mediating customer perceptions of Samsung smartphone users' repurchase intentions. In this study, residents of Denpasar City who use Samsung smartphones are the samples used with the non-probability sampling method. The number of samples taken as many as 100 people. The analytical techniques used are path analysis, Sobel test and VAF test. This study shows the results that there is a positive and significant relationship between customer perceptions and repurchase intentions, a positive and significant relationship between brand trust and repurchase intentions, a positive and significant relationship between customer perceptions and brand trust. Brand trust acts as a mediating variable between customer perceptions and repurchase intentions. 
 Keywords: Customer Perception, Brand Trust, Repurchase Intention, Smartphone 
 
 
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Besmandala Napitupulu, Runggu, Nandan Lima Krisna, and Lilis Suriani Gultom. "SENSE AND THINK MARKETING IMPLICATIONS." Dinasti International Journal of Digital Business Management 1, no. 6 (2020): 883–91. http://dx.doi.org/10.31933/dijdbm.v1i6.566.

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This research is designed to find out and analyze the implications of sense and think marketing for customer satisfaction and their repurchase intention. The object is a vivo smartphone and respodents are the adult population in Medan who have made a repeat purchase. The analysis technique uses structural equation models. The results showed that marketing sense had a significant effect both on customer satisfaction and repurchase intentions; Think marketing has unsignificant effect on both satisfaction and repurchase intentions; Consumer satisfaction has a significant effect on repurchase intentions; Sense and think marketing simultaneously influence customer satisfaction; Sense marketing, think marketing, and satisfaction simultaneously effect on repurchase intentions for vivo smartphones in Medan.
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Wijaya, Rahmad, Naili Farida, and Andriyansah. "Determinants of Repurchase Intentions at Online Stores in Indonesia." International Journal of E-Business Research 14, no. 3 (2018): 95–111. http://dx.doi.org/10.4018/ijebr.2018070106.

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The rapid growth of the internet users in Indonesia poses a challenge to marketers to explore and develop the potential for e-commerce. In this article, consumer trust is expected to encourage customers to make repurchases in online stores. This article aims to build a determinant model of repurchase intention at online stores in Indonesia. This article is based on a survey of Indonesian online store consumers. Respondents were asked to provide responses related to satisfaction, trust, website quality, and repurchase intention. There were 193 final respondents obtained from 300 distributed questionnaires. The model was tested using Structural Equation Modeling (SEM) with AMOS 18. The results revealed the role of the mediating variable of customer satisfaction on repurchase intention. The findings are expected to contribute ideas related to the formation of model reinforce the repurchase intention of online store customers. This implies for website designers to design an online store capable of increasing trust and strengthening the repurchase intention.
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Raihana, Zhafira, and Putu Yudi Setiawan. "ANTESEDEN KEPUASAN PELANGGAN DAN DAMPAKNYA PADA NIAT PEMBELIAN ULANG." E-Jurnal Manajemen Universitas Udayana 7, no. 4 (2018): 1892. http://dx.doi.org/10.24843/ejmunud.2018.v07.i04.p07.

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In this era, one of the business opportunity is cafe business. This study aims to explain the effect of store atmosphere, service quality, and customer satisfaction on repurchase intentions, and the role of customer satisfaction mediates the influence of store atmosphere and service quality on repurchase intentions. The research was conducted at The Night Market Cafe & Co Working in Denpasar, using 150 respondents and data analysis techniques in the form of Path Analysis. The results of this study indicate that the store atmosphere and service quality have a positive and significant impact on customer satisfaction. The atmosphere and quality of service have a positive and significant influence on repurchase intention. Customer satisfaction has a positive and significant impact on repurchase intentions. In addition, the results of this study also show that customer satisfaction is able to mediate the effect of store atmosphere and service quality on repurchase intention at The Night Market Cafe & Co Working.
 Keywords: shop atmosphere, service quality, customer satisfaction, repurchase intention
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Adiantari, Ni Wayan Prika, and Ni Ketut Seminari. "PENGARUH CITRA MEREK, KUALITAS PRODUK, DAN ATMOSFER TOKO TERHADAP NIAT BELI ULANG PADA KONSUMEN H&M." E-Jurnal Manajemen Universitas Udayana 11, no. 7 (2022): 1337. http://dx.doi.org/10.24843/ejmunud.2022.v11.i07.p04.

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Repurchase intention is a reflection of consumer behavior to buy the same brand in the future. Many factors influence repurchase intention including brand image, product quality, and store atmosphere. The purpose of this study is to explain the effect of brand image, product quality, and store atmosphere on consumers' repurchase intentions. The study was conducted at H&M retail stores using purposive sampling method with the number of samples used as many as 120 people. The method of data collection in this study was through the distribution of research instruments in the form of a google form questionnaire, analyzed by regression analysis. The results showed that brand image, product quality, and store atmosphere had a positive and significant effect on customers' repurchase intentions. It is hoped that H&M will improve various aspects related to brand image, product quality, and store atmosphere so as to increase repurchase intentions.
 Keywords:product quality, store atmosphere, repurchase intention, brand image.
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Saleem, Muhammad Abid, Sadaf Zahra, and Asif Yaseen. "Impact of service quality and trust on repurchase intentions – the case of Pakistan airline industry." Asia Pacific Journal of Marketing and Logistics 29, no. 5 (2017): 1136–59. http://dx.doi.org/10.1108/apjml-10-2016-0192.

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Purpose The purpose of this paper is to examine the antecedents of repurchase intentions in the Pakistani airline industry. Though research on repurchase intentions has traditionally focused on service quality and satisfaction, recently scholars have proposed that word of mouth (WOM) and thin Pakistan’s airline industr trust also play a vital role in driving repurchase intentions for all services businesses. Design/methodology/approach The study employs structural equation modeling to examine the hypothesized relationships among antecedents of repurchase intention drawing on a data set of 383 customers listed as “frequent flyer members” within Pakistan’s airline industry. Findings The results revealed that service quality and trust are directly associated with repurchase intentions as well as through the mediator of customer satisfaction. The findings hold important implications for marketers and academics. Originality/value This study makes original contribution to the body of knowledge in the services marketing sector by investigating the effects of service quality and trust through the mediation of customer satisfaction and brand image, and the moderation of WOM factors on predictors of repurchase intention.
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Ratri, Shafira Fitri Cahyaning, and Anas Hidayat. "Anteseden Kepuasan Pelanggan terhadap Niat Beli Ulang." Telaah Bisnis 21, no. 1 (2021): 31. http://dx.doi.org/10.35917/tb.v21i1.187.

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This study aims to analyze the antecedents of repurchase intention on Apples smartphones. The population used in this study is the Indonesian people. While the sample taken from this study was 250 respondents. The data used in this research is primary data via google form which is distributed online through social media. The sampling technique used in this study was Convienence Sampling. The data were processed by SEM analysis using the AMOS program. Data variables used in this study consisted of variables of service quality, perceived usefulness, customer satisfaction and repurchase intention. The results of the data analysis conducted indicate that there is a positive and significant influence on service quality variables on perceived usefulness, service quality on customer satisfaction, service quality on repurchase intentions, perceived usefulness on customer satisfaction, perceived usefulness on repurchase intentions and satisfaction. customers against repurchase intentions.
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Dissertations / Theses on the topic "Repurchase intentions"

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Blery, Evangelia. "Factors influencing customers' repurchase intentions in the Greek mobile telephony sector." Thesis, University of Surrey, 2003. http://epubs.surrey.ac.uk/795825/.

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Kong, Xiangyu. "Exploring online customer experience : website features, customer activities and repurchase intentions." Thesis, University of Warwick, 2011. http://wrap.warwick.ac.uk/46789/.

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The purpose of this research is to provide a better understanding of customer experience as to how it could be used to contribute to experience-based design in the context of online retail services. The review of literature suggested that a good customer experience may bring various benefits to service organisations. However, many of the existing studies appear to be focused on traditional face-to-face services rather than e-services. Moreover, although it is proposed that services should be designed based on the customer experience, little literature was available to suggest how it could be done. This research studied three key areas in the online retail service context, the features offered on retail websites, the activities performed by customers, and the customers’ perceived influences of each feature on their experience and repurchase intention. Each of these areas was investigated by an individual study using different data collection methods and data sources. Study 1 investigated the retail website features by analysing 60 retail websites. Study 2 enquired the online customer activities by interviewing 52 university students. Study 3 researched each retail website feature’s perceived influences on customer experience and repurchase intention by surveying 1680 university students and 233 customers of an online retailer. The studies identified twenty retail website features (e.g. search box, filter, and express checkout), four online customer activities (i.e. Search, Compare, Checkout, and Enquiry), and provided evidence which demonstrated a correlation between customer experience and repurchase intention. By performing a Principle Component Analysis on data collected in Study 3, it was found that some of the retail website features appear to influence customer experience (and repurchase intention) in similar ways. In order to identify the similarities of the features with similar influences, analysis was undertaken by linking retail website features with their associated online customer activities. The result suggested that there are four types of retail website features that appear to influence customer experience (and repurchase intention) differently: i.e. optional automatic features (e.g. enable customers to choose whether or not to save addresses and payment details for future use), non-optional automatic (e.g. automatically suggest alternative or additional products), optional non-automatic features (e.g. enable customers to browse categories), and features involve real person interaction (e.g. enable customers to chat with customer service agent on the website). Although all the four types of features appear to have positive influences on customer experience (and repurchase intention), it seems that the optional non-automatic features have the most positive influences, and the features involves real person interaction have the least positive influences. However, the result showed that there are no clear differences between the influences on customer experience of the optional automatic features and the non-optional automatic features. This research has provided a new perspective on e-services. It suggested that there are different types of service features that tend to influence customer experience (and repurchase intention) in different ways. It implies that e-services could be more effectively designed by focusing on the features offered on retail websites, in particular by offering optional non-automatic features.
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Innis, Daniel E. "Customer service, repurchase intentions, market orientation and firm performance in the channel." The Ohio State University, 1991. http://rave.ohiolink.edu/etdc/view?acc_num=osu1269524538.

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Jantjies, Heinrich. "The impact of the tasting room experience at the Nederburg wine estate on repurchase intentions." Thesis, Nelson Mandela Metropolitan University, 2015. http://hdl.handle.net/10948/3968.

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There are thousands of different wine brands available and wineries have to build a relationship with their customers, a relationship that will create a long-lasting experience. The relationship starts with the first interaction they have with the winery (Alonso et al 2008:978). Visitors to the tasting room create the opportunity to build long-term relationships (O’Neill & Charters 2000:113; Nowak & Newton 2006:157), build and develop brand loyalty (Dodd & Gustafson 1997:43), increase wine sales (Gilinsky et al 2003:18), and improve cash flow (Jago & Issaverdis 2001:18). The subject of repurchasing intentions in the wine industry has attracted the attention of numerous researchers; in particular, the connection between winery visits, brand loyalty and post-visit consumer behaviour (Nella & Christou 2010:2). Nederburg is one of the most prestigious South African wine estates, with a deep-rooted history in South Africa as one of the biggest wine brands. It is 100% owned by wine and spirits giant Distell and presents an ideal case for investigating the influence of the relationship between quality, customer satisfaction and price on repurchasing intentions in the South African wine industry. The purpose of this research was to determine whether the tasting room experience, in combination with a quality product, good pricing and customer-focused operations, leads to higher customer satisfaction and repurchase intentions. The present study indicates that the South African wine industry faces many challenges but it also highlights the various opportunities there are for wine estates to not only increase their sales but also to build long-lasting relationships with consumers. The study concludes with recommendations to the South African wine industry on how to improve their tasting room environment so that they can benefit from the relationship between wine quality, wine price, customer satisfaction and repurchasing intentions.
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Sunyansanoa, Sophapan. "Examining factors influencing the repurchasing intention of credence products : empirical evidence from Thailand." Thesis, University of Bedfordshire, 2013. http://hdl.handle.net/10547/333445.

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The purpose of this study is to examine post-purchase evaluation factors influencing repurchase intention of credence products, and develop a model of consumer’s post-purchase evaluation for the repurchase intentions. The credence products in this case are dietary supplements, with a focus on consumers in Thailand. The study classifies a conceptual model and hypothesised relationships into two consumer perspectives: product; and brand. This research assumes that trust, expectations, satisfaction factors may relate to repurchase intention for the consumer product perspective. Also, brand trust, brand experience, expectation, and satisfaction factors are correlated with repurchase intention from the consumer brand perspective. The research adopts a hypothetico-deductive method to enable the testing of hypotheses and also a structural equation modelling (SEM) to measure the constructive relationship and regression analysis that evaluates the relationship between independent and dependent variables. Both simple regression and hierarchical multiple regression analysis were used to examine the effect of post-purchase evaluation factors on repurchase intention. These analyses are based on a sample of 504 dietary supplement users of vitamins, minerals, and herbs or other botanical products in four regions of Thailand through face-to-face structured interviews. Findings indicate that from consumers’ product perspective, consumer trust has no significant direct effect on consumer repurchase intentions whereas the relationship between consumer trust and consumer repurchase intentions of credence products are related, when it is mediated by consumer expectation and consumer satisfaction. In terms of consumers’ brand perspective, the study leads to a better understanding of consumer brand trust and consumer expectation, both of which have no significant direct effect on consumer repurchase intentions. Consumer brand trust, consumer brand experience and consumer repurchase intentions are not correlated when mediated by consumer expectation. Other findings reveal that brand experience has a direct impact on repurchase intentions whereas consumer satisfaction is a significant mediating factor when connected with: (1) the relationship between consumer brand trust and repurchase intention; (2) the relationship between consumer brand experience and repurchase intention. The study makes a contribution to a post-purchase evaluation for repurchase intentions of credence products from both consumers’ product and brand perspectives in Thailand. This study also suggests that consumer brand experience is the strongest factor and consumer satisfaction is the strongest mediator for consumers’ P-PE for the repurchase intention of credence products. From a managerial perspective, the findings of this study provide evidence for both the public and private sector in Thailand in terms of devising marketing strategies in accordance with this model.
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Alotaibi, Mishal M. "Evaluation of 'AIRQUAL' scale for measuring airlines service quality and its effect on customer satisfaction and loyalty." Thesis, Cranfield University, 2015. http://dspace.lib.cranfield.ac.uk/handle/1826/9651.

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Globalisation and stiff competition have changed the landscape of doing business. Decrease in customer loyalty and increase in customer expectations have challenged businesses to come up with unique methods of enhancing their quality of service. The same is true for airlines industry too. As a result, many airlines have transformed their marketing strategies, especially with regard to service quality, in order to compete efficiently in the global market. The marketing literature has introduced models of service quality, e.g.: SERVQUAL and AIRQUAL to help organisations measure and enhance customer experiences. SERVQUAL has been extensively researched and applied in many industries. Similarly, AIRQUAL, a model for the airline industry, has been developed but applied only in Cyprus. Moreover, the AIRQUAL scale lacks validity, as its development process is incomplete. This research, therefore, adapted 30-items of AIRQUAL and assessed and validated this revised scale. The validated scale was then applied to the airline industry of Saudi Arabia. Further, a comprehensive model is proposed, where the impact of the validated scale of service quality is tested with its impact on customer satisfaction, attitudinal loyalty, word of mouth, repurchase intentions and complaining behaviour. The assessment and validation process is divided into two main stages: first, qualitative; where four focus group interviews were undertaken that generated 46 items for the adapted scale. These items describe the perceptions of airline customers regarding service quality and were classified on the bases of the scheme proposed by Parasuraman et al. (1988). Second, a three-phase two sample, quantitative, research was performed to derive a validated 30-item scale comprising five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Further, the improved scale was tested in a new market (Saudi market) in order to assess the service quality of Saudi Airlines. A total of 500 self-administered questionnaires were distributed among airline customers. The returned questionnaires underwent thorough screening and cleaning. The reliability of the scale was tested through Cronbach’s Alpha, followed by exploratory factor analysis (EFA), which emerged with five dimensions. The content, convergent and discriminant validities were established. Further scale confirmation was conducted on a sample of US airline passengers. Finally, the proposed model with nine hypotheses was tested, which resulted in statistically significant results for all the proposed hypotheses.
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Alves, Denise Avancini. "Custos de mudança e seus efeitos positivos e negativos no comprometimento, intenção de recompra e boca-a-boca." reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2009. http://hdl.handle.net/10183/134685.

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O presente estudo aborda os efeitos dos custos de mudança no setor de serviços, medindo seu reflexo no comprometimento, intenção de recompra e boca-a-boca (positivo e negativo). Conceituado por Burnham, Frels e Mahajan (2003), custos de mudança significam custos que os clientes associam com o processo de troca de um fornecedor para outro. Estudos com base nesse construto se fazem presentes de forma crescente na literatura, passível de ser ampliada. Assim, essa dissertação busca preencher a lacuna referente aos efeitos dos diferentes tipos de custos de mudança. Para tanto, além da revisão bibliográfica sobre o tema, foi conduzida uma pesquisa do tipo survey com alunos do ensino superior, tendo como objeto a verificação do papel dos custos de mudança e seus efeitos positivos e negativos no contexto de serviço educacional em nível de graduação. A análise dos dados foi realizada através de modelagem de equações estruturais, a partir de uma amostra de 467 casos. Os resultados demonstram uma influência dos custos de mudança relacionais, financeiros e processuais no comprometimento afetivo, normativo e calculativo, respectivamente. Por sua vez, comprometimentos afetivo e normativo demonstraram estar associados a efeitos positivos, como intenção de recompra, sendo que o primeiro se destaca por obter também uma relação com o boca-a-boca positivo. Por outro lado, o comprometimento calculativo gera efeitos negativos – maior boca-a-boca negativo e menor nível de intenção de recompra. Efeitos moderadores das relações interpessoais e da atratividade da concorrência nas relações estabelecidas não foram confirmados. Os resultados são discutidos, bem como suas implicações para futuras pesquisas e prática gerencial.<br>This study addresses the effects of switching costs in the services sector, measuring their reflection on commitment, repurchase intention and word-of-mouth (positive and negative). According to Burnham, Frels and Mahajan (2003), switching costs are the onetime costs that customers associate with the process of switching from one provider to another. Studies based on this construct are present in literature, but can be expanded. Thus, this work seeks to bridge the gap regarding the effects of different types of switching costs. A survey was conducted in the higher education sector aims to verify the role switching costs and their positive and negative effects. Data analysis was performed using structural equation modeling, from a sample of 467 cases. As expected, the switching costs (relational, financial and procedural) have a significant and positive impact on affective, normative and calculative commitment, respectively. Furthermore, affective and normative commitments are positively associated with repurchase intentions, and the first one also obtained is related to positive word-of-mouth. In the other hand, calculative commitment creates negatives effects - higher negative word-of-mouth and lower levels of repurchase intentions. The moderation effects of interpersonal relationships and attractiveness of competitors in some relationships of the model was explored as well, but none was confirmed. The results, academic and managerial implications are discussed in the final part of this work Finally, suggestions for future studies are provided.
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CHEN, YU-CHIH, and 陳昱志. "The Analysis of Repurchase Intentions in Insurance Industry." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/68001251949294390906.

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碩士<br>國立雲林科技大學<br>企業管理系碩士班<br>92<br>ABSTRACT Due to the rapid change in financial environment,such as, continuous decline of interest rate, constant increase of premium, the emergence of investment products, the integration of finance domains and the rise of cross industry sell, the insurance industry has faced the unprecedented impacts,which especially challenge almost 330 thousand insurance business personnels. How to face the change of the whole environment and the maturing insurance market, and to keep the old clients and explore new ones, are the important issues for enterprises and insurance business personnel. In this study, this research base on the previous literatures, with the attempt to discuss the variables of repurchase intentions as well as other variables,such as, Cooperation Image, Service Quality, Customer Value, Customer Satisfaction, Trust and Commitment. This research combined these variables and discussed their relationships, as well as the discussion on the question of whether Cooperate Image has cross influence with other variables on Repurchase Intentions. The purpose of this study can be divided into four aspects: 1.To explore the relationships between variables, such as Cooperate Image, Service Quality, Customer Value, Customer Satisfaction, Trust and Commitment, and Repurchase Intentions in insurance industry. 2.To understand the influence of Cooperate Image and Service Quality on Customer Value, Customer Satisfaction, Trust and Commitment. 3.To explore the influence of Cooperate Image, Service Quality, Customer Value, Customer Satisfaction and commitment on Repurchase Intentions. 4.To understand the difference if the way of charging premium has made significant change to Cooperate Image, Service Quality, Customer Value, Customer Satisfaction, Trust and Commitment, and Repurchase Intentions. The objects of this study are those policyholders of Shin Kong Life Insurance Co. in NanTou area. With the adoption of convenient sampling, and the questionnaire was design by different ways of payment with total 240 (120 for each way). The design of questionnaire adopted Likert''s five-point scale. Analyses by using statistic software SPSS10.0, including descriptive analysis, reliability test, correlation analysis, T test, and regression analysis with Cronbach''s α. The questionnaire used is internally consistent enough with Cronbach''s α for each item greater than 0.85 . This study conducted the correlation analysis between variables by Pearson''s correlation analysis, the related factor between variables are over 0.5, and positively related under the significant level 0.01. The result is supported statistically, and can be concluded in six aspects: 1. Cooperate Image is the key important factor of Repurchase Intentions. 2. Cooperate Image and Service Quality are highly associated with Trust and Commitment. 3. The different ways of charge premium have significant influence on Service Quality. 4. Trust and Commitment are influencial variables to Repurchase Intentions. 5. Customer Satisfaction does not have distinct influence on Repurchase Intentions. 6. Cooperation image, Service Quality, Trust and Commitment have distinct influence on Repurchase Intentions.
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"The antecedents of automotive brand loyalty and repurchase intentions." UNIVERSITY OF PHOENIX, 2009. http://pqdtopen.proquest.com/#viewpdf?dispub=3337537.

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Kusumo, Robin, and 許志鴻. "Effects of Reputation, Relational Satisfaction on Positive Word-of-Mouth Intentions and Repurchase Intentions." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/55056978438079172708.

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碩士<br>國立臺灣科技大學<br>管理學院MBA<br>101<br>This research is using Jane Goodall Institute, a nonprofit organization as a subject. Previous research about Word-of-Mouth rarely used the nonprofit sector as the subject, therefore, author chose Jane Goodall Institute to widen the area of research. Nowadays, nonprofit organizations environment become more competitive. As a result, many NPOs are become more market oriented. To become more competitive, market orientation is followed by increasing concerns of NPOs intangible assets effective management. Among the intangible assets, organization’ reputation and its relation to stakeholders are the most important. The goal of this research is to measure the effectiveness of the organizational reputation and relational satisfaction to positive WOM intentions and repurchase intentions, particularly in the nonprofits sector. This research would like to answer whether organization’ reputation and relational satisfaction have an effective role for building the organization’ positive WOM intentions and repurchase intentions.
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Book chapters on the topic "Repurchase intentions"

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Winters, Amelie. "Study 3: Importance of Marketing Instruments for Repurchase Intentions in Omni-Channel Retailing." In Omni-Channel Retailing. Springer Fachmedien Wiesbaden, 2021. http://dx.doi.org/10.1007/978-3-658-34707-9_4.

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Confente, Ilenia, Ivan Russo, and Robert Frankel. "Understanding the Impact of Return Policy Leniency on Consumer Purchase, Repurchase, and Return Intentions: A Comparison Between Online and Offline Contexts: An Abstract." In Marketing Transformation: Marketing Practice in an Ever Changing World. Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-68750-6_4.

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Chang, Chiao-Chen. "Exploring the Repurchase Intention of Smart Phones." In Advances in Intelligent Systems and Computing. Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-18167-7_17.

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Yu, Weiping, Wenyang Bian, Wenjie Li, and Xiaoyun Han. "Influencing Factors of Fresh Food Online Repurchase Intention." In Proceedings of the Fourteenth International Conference on Management Science and Engineering Management. Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-49829-0_56.

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Li, Zhigang, Qian Zeng, and Xiaole Cheng. "Mechanism Study of Repurchase Intention in Cross-Border E-Commerce." In Proceedings of the Twelfth International Conference on Management Science and Engineering Management. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-93351-1_115.

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Agag, Gomaa, and Ibrahim Elbeltagi. "E-retailing Ethics in Egypt and Its Effect on Customer Repurchase Intention." In IFIP Advances in Information and Communication Technology. Springer Berlin Heidelberg, 2014. http://dx.doi.org/10.1007/978-3-662-44208-1_1.

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Hendar, Ken Sudarti, and Happy Rhemananda. "Online Customers Satisfaction on Repurchase Intention: Role of Mobile Shopping Perceived Customer." In Complex, Intelligent and Software Intensive Systems. Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-50454-0_45.

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Ratnawati, Alifah, Erma Sri Hastuti, and Noor Kholis. "Increasing Repurchase Intention Through Personal Selling Capability, Customer Engagement, and Brand Trust." In Complex, Intelligent and Software Intensive Systems. Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-031-08812-4_29.

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Cuong, Dam Tri. "The Relationship Between Product Quality, Brand Image, Purchase Decision, and Repurchase Intention." In Proceedings of International Conference on Emerging Technologies and Intelligent Systems. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-82616-1_44.

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Zhang, Junjiao, and Hanqin Qiu. "Window to the Destination: Tourists’ Local Experience via “Online Experiences” on Airbnb Amid the Pandemic." In Information and Communication Technologies in Tourism 2022. Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-94751-4_28.

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AbstractThis study aims to explore the composition of virtual guided tour experience on Airbnb and to develop a formation process of virtual guided tour experience. A case study based on the qualitative analysis was conducted with a dataset of online reviews towards an Online Experience in Beijing, China. A three-stage process of virtual guided tour experience was concluded, including experience encounter, experience evaluation, and behavioral intention. Experience encounter describes the experience composition from four dimensions: interpretation quality, host credibility, tourist-host social contact, and peer interaction; Experience evaluation is involved with benefits mainly gained from the enhanced understanding of local culture and the satisfaction attributed by the sense of telepresence; Further, behavioral intention covers both online and offline willingness to recommend or repurchase the virtual tour, or visit the destination in person after the pandemic. Theoretical and practical implications in navigating tourism recovery were discussed.
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Conference papers on the topic "Repurchase intentions"

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Windawati, Windawati, and Fitroh Adhilla. "Factors Affecting Repurchase Intentions at Shopee." In Proceedings of the 3rd International Conference of Business, Accounting, and Economics, ICBAE 2022, 10-11 August 2022, Purwokerto, Central Java, Indonesia. EAI, 2022. http://dx.doi.org/10.4108/eai.10-8-2022.2320777.

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Lee Chai Har and Uchenna Cyril Eze. "Consumers' online repurchase intentions: Perspectives from Malaysia." In 2011 International Conference on Business, Engineering and Industrial Applications (ICBEIA). IEEE, 2011. http://dx.doi.org/10.1109/icbeia.2011.5994266.

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Karami, Meisam, Ali Akbar Hozhabri, Ezzatollah Asgharizadeh, Khalil Md Nor, Saif-Ur-Rehman Khan, and Mohammad Ali Hajizadeh Gashti. "Elements affect online repurchase intentions of Malaysia's online shoppers." In 2014 8th International Conference on e-Commerce in Developing Countries: With Focus on e-Trust (ECDC). IEEE, 2014. http://dx.doi.org/10.1109/ecdc.2014.6836759.

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Yolanda, Mike, and Hesti Maria Putri. "Analysis of Factors That Affect the Repurchase Intentions on Online Shopping Sites." In Sixth Padang International Conference On Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (PICEEBA 2020). Atlantis Press, 2021. http://dx.doi.org/10.2991/aebmr.k.210616.085.

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Nofiani, Medya, Susi Evanita, and Syahrizal Syahrizal. "Repurchase Intentions Analysis in Future Funding Package of Mobile Marketing Sharia (MMS) BTPN Akabiluru." In Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018). Atlantis Press, 2019. http://dx.doi.org/10.2991/piceeba2-18.2019.89.

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Haryeni and Nofri Yendra. "Impact of Service Quality Dimensions on Patient Satisfaction and Repurchase Intentions in the Public Health Industry." In Proceedings of the Third Padang International Conference On Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (PICEEBA 2019). Atlantis Press, 2019. http://dx.doi.org/10.2991/piceeba-19.2019.52.

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Tseng, Li-Yu, Min-jing Mai, Hao-Nan Xu, and Sheng-Ao Dong. "Based on the Fan Economy, Explore the Impact of Private Brand Avatar and Advertising Attitudes on Consumer Repurchase Intentions." In 2021 International Conference on Enterprise Management and Economic Development (ICEMED 2021). Atlantis Press, 2021. http://dx.doi.org/10.2991/aebmr.k.210601.073.

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Alcain, Jesselyn, Charlie Marquez, Lara Camille Beriña, Luke Samuel Bulaon, Jane Andrea Cheng, and Gennes Erika Cruz. "Predictive Model Establishment for The Online Shopping Experience Factors Affecting Repurchase Intention Using Stepwise Linear Regression." In 13th International Conference on Applied Human Factors and Ergonomics (AHFE 2022). AHFE International, 2022. http://dx.doi.org/10.54941/ahfe1002553.

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The COVID-19 pandemic has brought drastic changes in the way people purchase goods/products. The behavior of people shifted to online shopping and an increase in electronic transactions. In the present, the e-commerce industry in the Philippines continues to grow; however, it is still not as established as developed countries. For online businesses to succeed in the highly competitive online environment, a better understanding of the different factors affecting consumer behavior is vital. This study investigated the e-commerce sector wherein the focus is the online shopping factors that affect the repurchase intention of consumers from multiple generations, namely Baby Boomers, Generation X, Generation Y, and Generation Z. Seven online shopping experience factors were determined in the study affecting consumers' repurchase intention. The study used stepwise linear regression and Cronbach's alpha for data analysis, and the predictive models were validated. The results show that Customer Satisfaction and Perceived Usefulness affect the online repurchase intention for Baby Boomers. At the same time, Perceived Security, Transactionality, and Website Quality are the factors that affect Generation X's repurchase intention. Furthermore, Availability, Perceived Usefulness, and Website Quality affect repurchase intention for Generation Y. Lastly, Perceived Ease of Use, Perceived Security and Customer Satisfaction affects the repurchase intention for Generation Z. Aside from repurchase intention, these factors also significantly affect online store revisit. These results will be helpful for e-commerce company owners in improving the features of their platforms based on consumers' preferences. Recommendations include for e-commerce sites to improve cybersecurity, and user-friendly interface, convenient payment methods, clear refund or return policies, and consistent monitoring and updating of product stocks.
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Li, Li-Hua, and Chang-Yu Lai. "Comparing the Impact of Service Quality on Customers' Repurchase Intentions Based on Statistical Methods and Artificial Intelligence-Taking an Automotive Aftermarket (AM) Parts Sales Company as an Example." In 2021 15th International Conference on Ubiquitous Information Management and Communication (IMCOM). IEEE, 2021. http://dx.doi.org/10.1109/imcom51814.2021.9377415.

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Khalifahtama, Novaldy, Rahmat Nurcahyo, and Farizal. "Smartphone Repurchase Intention in Indonesia." In 2019 IEEE 6th International Conference on Engineering Technologies and Applied Sciences (ICETAS). IEEE, 2019. http://dx.doi.org/10.1109/icetas48360.2019.9117527.

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