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Journal articles on the topic 'Reputation measurement'

Author: Grafiati

Published: 4 June 2021

Last updated: 5 February 2022

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1

Horn, Richard, and Ralf Wagner. "Advancing reputation measurement: evolving toward improved quantitative assessments." Marketing Intelligence & Planning 38, no. 2 (2019): 181–94. http://dx.doi.org/10.1108/mip-10-2018-0448.

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Purpose The purpose of this paper is to provide evidence on the information-gathering deficits in contemporary reputation measurement that are rooted in sampling and to obtain supporting information from respondents from various stakeholder groups. Design/methodology/approach In regard to social emergence theory, the authors examine the common practice of aggregating reputational judgments from randomly sampled respondents without considering their knowledge domains. A stereotyping experiment conducted in three countries provides evidence that lower-level reputations might vary, whereas higher

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Dorcak, Peter, and Ingrid Dorcakova. "Reputation Management, Selected Assessment and Measurement Tools Theoretical Overview." International Journal of Business Administration and Management Research 3, no. 4 (2017): 1. http://dx.doi.org/10.24178/ijbamr.2017.3.4.01.

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The meaning of the concept of online reputation management is constantly growing, more so in today's competitive business environment, where proper setup can contribute to the overall prosperity, as well as affect the market value of a company. There are many instructions and procedures on how to coordinate reputation in the right direction, however, we need to realize that success is not just about good technology or portfolio of offered products. According to aforementioned the main aim of this paper is discussing the issue of reputation by pointing out theoretical bases of reputation in onl

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Eckert, Christian. "Corporate reputation and reputation risk." Journal of Risk Finance 18, no. 2 (2017): 145–58. http://dx.doi.org/10.1108/jrf-06-2016-0075.

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Purpose The corporate reputation of a firm and reputation risk is becoming increasingly important because of the rise of social media and the ongoing globalization. While defining and measuring corporate reputation and reputation risk represent the first steps in corporate reputation (risk) management, there is no general agreement in defining and measuring these two terms. Hence, this paper aims to give an overview of the existing literature in this regard, discuss it with respect to the operability in corporate reputation (risk) management and, based on this, present a holistic and consisten

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Pires, Vanessa, and Guilherme Trez. "Corporate reputation." Revista de Gestão 25, no. 1 (2018): 47–64. http://dx.doi.org/10.1108/rege-11-2017-005.

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Purpose The purpose of this paper is to discuss the different approaches to the corporate reputation construct, in order to identify a comprehensive definition that can be used for measurement purposes, gaps identified by previous literature identified. Design/methodology/approach This is a theoretical essay. The authors analyzed studies that involve the relationship between corporate reputation and organizational performance, and the attributes of national and international corporate reputation ratings. Findings The authors identified a more comprehensive definition for the reputation constru

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SOKOLOVSKYY, IVAN, DARIA POTAPOVA, and PAVLO TIENIN. "VALIDATION OF REPUTATION MEASUREMENT METHODS IN THE POST-SOVIET TERRITORY." Sociology: Theory, Methods, Marketing, Stmm 2021 (1) (April 7, 2021): 82–105. http://dx.doi.org/10.15407/sociology2021.01.082.

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Different approaches to definition of “reputation” concept and its presence in different disciplines’ discourse result in development of large number of reputation measurement approaches. The closest approaches to the sociological understanding of reputation are the RQ (CRQ) and RepTrak™ ones. These approaches were developed by western authors and have not been validated in the post-Soviet territory yet. The paper reviewed the verification of RepTrak™ methodology’s reliability and validity, and analyzed the terminological differences between the types of validity used by the authors of the met

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6

Caruana, Albert. "Corporate reputation: concept and measurement." Journal of Product & Brand Management 6, no. 2 (1997): 109–18. http://dx.doi.org/10.1108/10610429710175646.

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7

Chun, Rosa. "Corporate reputation: Meaning and measurement." International Journal of Management Reviews 7, no. 2 (2005): 91–109. http://dx.doi.org/10.1111/j.1468-2370.2005.00109.x.

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Şatır, Çiğdem. "The nature of corporate reputation and the measurement of reputation components." Corporate Communications: An International Journal 11, no. 1 (2006): 56–63. http://dx.doi.org/10.1108/13563280610643552.

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9

Fryxell, Gerald E., and Jia Wang. "The Fortune Corporate 'Reputation' Index: Reputation for What?" Journal of Management 20, no. 1 (1994): 1–14. http://dx.doi.org/10.1177/014920639402000101.

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This study examines competing measurement models of the Fortune reputation data and argues that, for research purposes, its usefullness is limited to measuring the extent to which a firm is perceived as striving for financial goals. The generalizability of this conclusion is evaluated and past research studies purporting to have measured other constructs ( e.g., social responsibility, quality, stakeholder orientation ) are revisited.

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Adamska, Agata, and Tomasz J. Dąbrowski. "Reputation and its measurement. An institutional approach." Annales. Etyka w Życiu Gospodarczym 20, no. 7 (2017): 51–61. http://dx.doi.org/10.18778/1899-2226.20.7.04.

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The article deals with the issue of identifying and measuring institutions. As an example, reputation was taken into consideration. The analysis leads to the conclusion that reputation could be treated as an institution and could be measured in the context of its impact on economic outcomes. This measurement can be carried out at three levels of detail: micro, meso and macro, among these the third is the least recognised in new institutional economics.

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11

Clardy, Alan. "Organizational Reputation: Issues in Conceptualization and Measurement." Corporate Reputation Review 15, no. 4 (2012): 285–303. http://dx.doi.org/10.1057/crr.2012.17.

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12

Dutot, Vincent, and Sylvaine Castellano. "Designing a Measurement Scale for E-Reputation." Corporate Reputation Review 18, no. 4 (2015): 294–313. http://dx.doi.org/10.1057/crr.2015.15.

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13

A. Badri, Masood, and Jihad Mohaidat. "Antecedents of parent-based school reputation and loyalty: an international application." International Journal of Educational Management 28, no. 6 (2014): 635–54. http://dx.doi.org/10.1108/ijem-06-2013-0098.

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Purpose – The purpose of this paper is to validate the direction and strength of the relationships between school reputation, parental satisfaction and parental loyalty. Design/methodology/approach – The paper reports the findings of a survey of 806 parents from Schools in Abu Dhabi – the United Arab Emirates. The paper builds mainly on previous work of Skallerud (2011) on measurement of school reputations. Structural equation modelling was used to validate the reputation measure and to test the proposed relationships. The model hypothesised and tested relationships linking school reputation t

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14

Mitic, Peter. "The Effect of Financial Regulation on Reputation." International Journal of Trade, Economics and Finance 11, no. 6 (2020): 128–34. http://dx.doi.org/10.18178/ijtef.2020.11.6.678.

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Recent high profile breaches of regulation by prominent UK financial institutions suggest that self-regulation is ineffective. Intuitively, regulatory breaches should result in a tarnished reputation, but that conjecture is unsubstantiated. With objective measurement of reputation, we demonstrate that reputational damage is not a significant deterrent against regulatory breaches. Imposing regulatory fines is also no deterrent. We speculate that customers are prepared to tolerate large regulatory breaches: retail customers provided they are not affected personally, and corporate customers as lo

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Alamsyah, Andry, and Maribella Syawiluna. "Mapping Organization Knowledge Network and Social Media Based Reputation Management." Journal of Data Science and Its Applications 1, no. 1 (2018): 39–48. http://dx.doi.org/10.21108/jdsa.2018.1.3.

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Knowledge management are important aspects in an organization, especially in ICT industry. Having more control of it is essentials for the organization to stay competitive in the business. One way to assess the organization knowledge capital is by measuring employee knowledge network and their personal reputation in social media. Using this measurement, we see how employee build relationship around their peer networks or clients virtually. We also able to see how knowledge network support organization performance.  The research objective is to map knowledge network and reputation formula

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Zhang, Haiteng, Zhiqing Shao, Hong Zheng, and Jie Zhai. "Web Service Reputation Evaluation Based on QoS Measurement." Scientific World Journal 2014 (2014): 1–7. http://dx.doi.org/10.1155/2014/373902.

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In the early service transactions, quality of service (QoS) information was published by service provider which was not always true and credible. For better verification the trust of the QoS information was provided by the Web service. In this paper, the factual QoS running data are collected by our WS-QoS measurement tool; based on these objectivity data, an algorithm compares the difference of the offered and measured quality data of the service and gives the similarity, and then a reputation evaluation method computes the reputation level of the Web service based on the similarity. The init

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17

Blajer-Gołębiewska, Anna. "Measurement of corporate reputation as perceived by investors." Studia i Prace WNEiZ 50 (2017): 21–34. http://dx.doi.org/10.18276/sip.2017.50/2-02.

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18

Ressler, Jamie, and Russell Abratt. "Assessing the Impact of University Reputation on Stakeholder Intentions." Journal of General Management 35, no. 1 (2009): 35–45. http://dx.doi.org/10.1177/030630700903500104.

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This article explores the concept of university reputation and its impact on stakeholder intentions. The authors seek a greater understanding of how different stakeholders perceive the reputation of universities. The literature dealing with identity, image and reputation is explored, as well as stakeholder theory, the measurement of reputation and various models of university reputation. The article concludes with a proposed model for testing the reputation of a university. A list of attributes that should be used to test stakeholder perceptions of university reputation is presented.

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19

Topal, Zehra, and Yasemin Torun. "Evaluation of Executive Selection from Perspective of the Corporate Reputation: a Research on Financial Institutions' Executives in Turkey." European Journal of Social Sciences Education and Research 1, no. 1 (2014): 106. http://dx.doi.org/10.26417/ejser.v1i1.p106-111.

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In this study, it's examined reasons for executive selection based on data is obtain in Turkish Financial Sector context. Executive selection as an organizational behavior is extensively studied from perspective of contingency theory, resource dependency theory, institutional theory and agency theory. According to the theory of contingency, executive selection decisions depends on the characteristics of executives or performance of executives. On the other hand agency theory perspective sees executives aspects of agency cost. in terms of resource dependency theory, those organizational behavio

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20

Nugraha, Dodi Eka. "Reputation Risk Management in Islamic Banking in Indonesia." EKSISBANK: Ekonomi Syariah dan Bisnis Perbankan 3, no. 2 (2019): 100–107. http://dx.doi.org/10.37726/ee.v3i2.13.

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Inherent risk is the risk inherent in the business activities of islamic banks, both of which can dikuantiflkasikan or not, which could potentially affect the financial position of the bank risk management, particularly reputational risk for the islamic banks, either individually or for banks in consolidation with the subsidiaries most involved the active supervision of the board of commissioners, directors, and DPS, policies, procedures, and limits, and the process of identification, measurement, monitoring, and control of the risk and SIM risk. The risk of this arising, mostly because of the

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21

Kaur, Amanpreet, and Balwinder Singh. "Measuring the Immeasurable Corporate Reputation." Metamorphosis: A Journal of Management Research 17, no. 1 (2018): 53–64. http://dx.doi.org/10.1177/0972622518778210.

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Research on any topic seems incomplete till the time a standardized measure for it is not evolved. Measuring intangible assets seems to be a challenging core for the financial academia. More specifically, assigning value to company’s reputation is subjective which confound researchers around the globe. Despite prolific research into this issue, its measurement still baffles the scholars, practitioners, and managers. Although large number of survey methods (like Fortune Most Admired Companies [FMAC] list) have been used extensively, but certain serious limitations of these methods, finally pave

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22

Stackhouse, Madelynn Raissa Dawn, Oleksiy Osiyevskyy, and James Agarwal. "Extending the Corporate Reputation Paradigm: Commensurable Operationalization and Measurement." Academy of Management Proceedings 2016, no. 1 (2016): 10228. http://dx.doi.org/10.5465/ambpp.2016.10228abstract.

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23

Wang, Shangguang, Ao Zhou, Wei Lei, Zhiwen Yu, Ching-Hsien Hsu, and Fangchun Yang. "Enhanced User Context-Aware Reputation Measurement of Multimedia Service." ACM Transactions on Multimedia Computing, Communications, and Applications 12, no. 4s (2016): 1–18. http://dx.doi.org/10.1145/2978569.

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24

Kim, Seung-Hee, Woo-Je Kim, and Kwang-Seok Lee. "A Study upon Online Measurement techniques of Corporate Reputation." Journal of the Korea Society of Computer and Information 18, no. 9 (2013): 139–52. http://dx.doi.org/10.9708/jksci.2013.18.9.139.

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25

Luoma-aho, Vilma, María José Canel, and Juho Hakola. "Public sector reputation and netpromoter score." International Review on Public and Nonprofit Marketing 18, no. 3 (2021): 419–46. http://dx.doi.org/10.1007/s12208-021-00280-9.

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AbstractReputation of public sector organizations is increasingly formed through Word of Mouth (WOM) as citizens and stakeholders share their experiences with others both online and offline. Understanding and measuring WOM is a challenge for many public sector organizations, who often resort to measurement tools designed for the private sector. This paper looks at a popular WOM measurement tool, namely the Net Promoter Score (NPS) in the context of public sector organizations. In this paper, we ask how well does the NPS describe public sector reputation, and look at what the different stakehol

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Kanto, Dwi Sunu, Ernest Cyril de Run, and Abu Hassan bin Md Isa. "The Reputation Quotient as a Corporate Reputation Measurement in the Malaysian Banking Industry: A Confirmatory Factor Analysis." Procedia - Social and Behavioral Sciences 219 (May 2016): 409–15. http://dx.doi.org/10.1016/j.sbspro.2016.05.062.

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27

Ryu, Eun Ah, and Eun Kyoung Han. "Social Media Influencer’s Reputation: Developing and Validating a Multidimensional Scale." Sustainability 13, no. 2 (2021): 631. http://dx.doi.org/10.3390/su13020631.

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Since the introduction of smartphones in 2009, social networking services (SNS), which have seen a surge in users, facilitated changes in the media environment along with social influence that has increased the economic value and political influence of SNS. In particular, as consumers’ media use and consumption behavior change around digital media, social media plays a very important role in consumers’ lives. From this perspective, influencers who influence not only consumers’ consumption behavior, but also decision-making and opinion formation based on social media are attracting attention. T

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Ryu, Eun Ah, and EunKyoung Han. "Social Media Influencer’s Reputation: Developing and Validating a Multidimensional Scale." Sustainability 13, no. 2 (2021): 631. http://dx.doi.org/10.3390/su13020631.

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Since the introduction of smartphones in 2009, social networking services (SNS), which have seen a surge in users, facilitated changes in the media environment along with social influence that has increased the economic value and political influence of SNS. In particular, as consumers’ media use and consumption behavior change around digital media, social media plays a very important role in consumers’ lives. From this perspective, influencers who influence not only consumers’ consumption behavior, but also decision-making and opinion formation based on social media are attracting attention. T

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Bitektine, Alex, Kevin Hill, Fei Song, and Christian Vandenberghe. "Organizational Legitimacy, Reputation, and Status: Insights from Micro-Level Measurement." Academy of Management Discoveries 6, no. 1 (2020): 107–36. http://dx.doi.org/10.5465/amd.2017.0007.

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30

Morin, David. "Zhang, X. (2020). The Measurement of Media Reputation. Lexington Books." Asian Communication Research 17, no. 1 (2020): 146–50. http://dx.doi.org/10.20879/acr.2020.17.1.146.

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31

Wang, Shangguang, Lei Sun, Qibo Sun, Jie Wei, and Fangchun Yang. "Reputation measurement of cloud services based on unstable feedback ratings." International Journal of Web and Grid Services 11, no. 4 (2015): 362. http://dx.doi.org/10.1504/ijwgs.2015.072805.

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32

Sarstedt, Marko, and Matthias Peter Schloderer. "Developing a measurement approach for reputation of non-profit organizations." International Journal of Nonprofit and Voluntary Sector Marketing 15, no. 3 (2009): 276–99. http://dx.doi.org/10.1002/nvsm.389.

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33

Davies, G., R. Chun, R. V. da Silva, and S. Roper. "The Personification Metaphor as a Measurement Approach for Corporate Reputation." Corporate Reputation Review 4, no. 2 (2001): 113–27. http://dx.doi.org/10.1057/palgrave.crr.1540137.

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34

Passow, Tanja, Rolf Fehlmann, and Heike Grahlow. "Country Reputation — From Measurement to Management: The Case of Liechtenstein." Corporate Reputation Review 7, no. 4 (2005): 309–26. http://dx.doi.org/10.1057/palgrave.crr.1540229.

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35

Wepener, Marietjie, and Christo Boshoff. "An instrument to measure the customer-based corporate reputation of large service organizations." Journal of Services Marketing 29, no. 3 (2015): 163–72. http://dx.doi.org/10.1108/jsm-01-2014-0026.

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Purpose – The purpose of this study is to develop a valid and reliable instrument to measure the corporate reputation of large service organizations. The validity of a discipline’s constructs is a prerequisite for effective theory development and testing. Construct validity thus lies at the very heart of both decision-making and scientific progress in marketing. The use of marketing instruments that do not demonstrate sufficient evidence of construct validity can lead to invalid results, erroneous conclusions and poor decision-making. Despite several attempts to develop an instrument to measur

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36

Dewi, R. Rosiyana. "Building Reputation Through Environmental Disclosure." Indonesian Management and Accounting Research 18, no. 1 (2019): 1. http://dx.doi.org/10.25105/imar.v18i1.5375.

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<p>Stakeholder’s concern for environmental sustainability makes corporate environmental responsibility become one of the company's requirements to improve reputation. A well-managed environmental program will give some benefit for the surrounding community and also enhance the company's reputation. The purpose of this study is to explain the effect of environmental disclosure on corporate reputation and to explain whether the independent commissioner can moderate that influence. The population of this study is a manufacturing company listed on the Indonesia Stock Exchange (IDX) which rec

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37

Maier-Leibnitz, Heinz. "The measurement of quality and reputation in the world of learning." Minerva 27, no. 4 (1989): 483–504. http://dx.doi.org/10.1007/bf01096541.

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38

Agarwal, James, Oleksiy Osiyevskyy, and Percy M. Feldman. "Corporate Reputation Measurement: Alternative Factor Structures, Nomological Validity, and Organizational Outcomes." Journal of Business Ethics 130, no. 2 (2014): 485–506. http://dx.doi.org/10.1007/s10551-014-2232-6.

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39

Dogney, Jaydeep, Payal Bhargava, and Arvind Kumar Shrimali. "Analysis of Gap Measurement of Various Dimensions of SERVAQUAL Model in context to Indian Banks." Production Engineering Archives 22, no. 22 (2019): 41–44. http://dx.doi.org/10.30657/pea.2019.22.08.

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Abstract To improve the reputation and customer loyalty, a benchmarking analysis is being carried out, which influences the perception of the service quality for banks. With the expansion of competitive interactions, the results can serve as a strategic tool to gain competitive advantage and customer satisfaction. Banks reveal the expectations and expectations of customers regarding the quality of selected services. The process creates and expands its reputation and builds customer loyalty. This research aims to compare the perception of the quality of four leading banks with logical compariso

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40

Rosamond, Emily. "“All Data is Credit Data”." Paragrana 25, no. 2 (2016): 112–24. http://dx.doi.org/10.1515/para-2016-0032.

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AbstractThis essay examines new means of measuring creditworthiness, reputation and character online and briefly considers the implications for contemporary art. New technologies for determining creditworthiness abound; for instance, companies in the so-called fintech (financial technology) industry, provide new methods for granting credit to the underbanked, using big data analytics and psychometric testing. Similarly, Rachel Botsman and others envision a future in which reputation becomes a kind of currency, following its bearers from platform to platform. Together, the world of consciously

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41

Edi, Edi, and Erni Susanti. "The Role of Firm Reputation and Management Experience for Firm Performance after Merger and Acquisition." Jurnal Reviu Akuntansi dan Keuangan 11, no. 1 (2021): 150–67. http://dx.doi.org/10.22219/jrak.v11i1.14067.

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This study examines the impact of firm reputation and CEO experience to company performance after merger and acquisition. The sample of this research are companies listing on the Indonesia Stock Exchange and register their M&A action to the Indonesian Commission for the Supervision of Business Competition. The time frame for selecting data is from 2014 to 2019. The research data are tested and analyzed with multiple linear regression methods on SPSS Software by using 110 sample data. The results of the data test prove that the acquisition experience in the same industry and the measurement

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42

Baruah, Loopamudra, and Nagari Mohan Panda. "Measuring corporate reputation: a comprehensive model with enhanced objectivity." Asia-Pacific Journal of Business Administration 12, no. 2 (2020): 139–61. http://dx.doi.org/10.1108/apjba-10-2019-0215.

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PurposeCorporate reputation (CR), the new buzz word has created many waves in the business world and thereby has become a topic of interest of many researchers. CR is often addressed as an intangible asset that brings with itself lots of advantages and benefits that may build the company and push it forward or may bring a company completely down. CR is a multidisciplinary concept generating parallel interpretations, and as a consequence, disagreements arise regarding its definition and its measurement techniques.Design/methodology/approachThis paper attempted to address this issue by bringing

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43

Niu, Jing Chun, and Li Min Shen. "Application Research of Fuzzy Evaluation on Direct Trust Evaluation in the Supply Chain." Applied Mechanics and Materials 687-691 (November 2014): 5136–41. http://dx.doi.org/10.4028/www.scientific.net/amm.687-691.5136.

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In order to accurately and effectively evaluate the trust level between enterprises whose supply chain exists in direct transactions, this paper proposed a trust level evaluation method based on reputation, this method by introducing corporate transactions satisfaction level, corporate transaction amount, corporate transactions time, corporate transactions number and rewards and punishments factor five factors, which make description and measurement of corporate reputation more accurate. Meanwhile, in order to improve the measurement accuracy of corporate transactions satisfaction level, this

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Cofta, Piotr, Cezary Orłowski, and Jacek Lebiedź. "Trust-Based Model for the Assessment of the Uncertainty of Measurements in Hybrid IoT Networks." Sensors 20, no. 23 (2020): 6956. http://dx.doi.org/10.3390/s20236956.

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The aim of this paper is to introduce a NUT model (NUT: network-uncertainty-trust) that aids the decrease of the uncertainty of measurements in autonomous hybrid Internet of Things sensor networks. The problem of uncertainty in such networks is a consequence of various operating conditions and varied quality of measurement nodes, making statistical approach less successful. This paper presents a model for decreasing the uncertainty through the use of socially inspired metaphors of reputation, trust, and confidence that are the untapped latent information. The model described in the paper shows

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45

Yeung, Ruth M. W., and Wallace M. S. Yee. "Risk measurement framework." British Food Journal 115, no. 8 (2013): 1073–89. http://dx.doi.org/10.1108/bfj-03-2011-0071.

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PurposeAdapting from the extant literature, this paper aims to present an empirical framework of risk measurement in the context of food safety risk in overseas destinations.Design/methodology/approachData were collected from 715 respondents visiting Macau in October 2008 by using intercept method. Principal component analysis followed by confirmatory factor analysis were utilised for data analysis.FindingsThe research yielded 12 factors, of which five factors, namely Dread, Framing effect, Controllable, Regulation and Past experience measure risk characteristics; two factors, namely Uncertain

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46

Cintamür, İsmail Gökhan, and Cenk Arsun Yüksel. "Measuring customer based corporate reputation in banking industry." International Journal of Bank Marketing 36, no. 7 (2018): 1414–36. http://dx.doi.org/10.1108/ijbm-11-2017-0227.

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Purpose The purpose of this paper is to develop and validate a reliable and valid alternative scale to measure customer-based corporate reputation (CBCR) specific to the banking industry only, where high risks and uncertainties of choosing a service provider exist. Design/methodology/approach Both qualitative and quantitative methods were employed to develop and validate an alternative scale to measure CBCR in the banking industry. Following Churchill’s (1979) paradigm and other prominent scale development studies, a scale development procedure was generated, which consists of three main stage

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47

Gomez-Trujillo, Ana Maria, Juan Velez-Ocampo, and Maria Alejandra Gonzalez-Perez. "A literature review on the causality between sustainability and corporate reputation." Management of Environmental Quality: An International Journal 31, no. 2 (2020): 406–30. http://dx.doi.org/10.1108/meq-09-2019-0207.

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PurposeThe purpose of this paper is to summarize previous research findings of the relationship between reputation and sustainability at the firm level.Design/methodology/approachThis research uses a systematic literature review of 306 retrieved articles that matched the search criteria. After applying filters and narrowing the sample to a total of 156 articles of a 19-year period (2000–2019) that were finally content analyzed for this study in order to identify sources, authors, theories, methodologies, and opportunities for future research.FindingsFindings demonstrate that in most of the cas

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48

Bruno, Adriana, Rosa Lombardi, Giada Mainolfi, and Andrea Moretta Tartaglione. "Research perspectives on corporate reputation and company's performance measurement. An interpretive framework." MANAGEMENT CONTROL, no. 3 (December 2015): 49–64. http://dx.doi.org/10.3280/maco2015-003004.

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49

Wang, Shangguang, Zibin Zheng, Zhengping Wu, Michael R. Lyu, and Fangchun Yang. "Reputation Measurement and Malicious Feedback Rating Prevention in Web Service Recommendation Systems." IEEE Transactions on Services Computing 8, no. 5 (2015): 755–67. http://dx.doi.org/10.1109/tsc.2014.2320262.

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Walker, Kent. "A Systematic Review of the Corporate Reputation Literature: Definition, Measurement, and Theory." Corporate Reputation Review 12, no. 4 (2010): 357–87. http://dx.doi.org/10.1057/crr.2009.26.

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