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Jinyoung, Hwang. "Crisis management and reputation recovery." World Journal of Advanced Research and Reviews 24, no. 2 (2024): 2104–15. https://doi.org/10.5281/zenodo.15106099.
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Through an examination of optimal methodologies and tactics in crisis management and reputation restoration, the objective of this study is to furnish pragmatic perspectives and principles that can be employed by organizations to construct and enhance their individual crisis response frameworks. The main aim of this study is to improve comprehension regarding the successful management of crises, the reduction of reputational harm, and the recovery process following unpleasant occurrences inside businesses. The primary objective of this study is to enhance the current knowledge base by consolidating crisis management and reputation recovery under a cohesive framework. The selected research design for this study employs a mixed-methods approach, integrating both quantitative and qualitative research methodologies. The research findings highlight a shared agreement across stakeholders about the utmost importance of crisis management and reputation recovery for firms. Transparency, ethical behavior, and social responsibility have also emerged as crucial components in the endeavor to restore confidence, credibility, and brand image subsequent to a disaster. Besides, the effective application of crisis management methods was found to be associated with good stakeholder views. In addition, when firms demonstrate successful crisis management by engaging in preemptive planning, responding rapidly, and maintaining transparent communication, stakeholders tend to develop a more positive perception of these organizations.
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Jinyoung Hwang. "Crisis management and reputation recovery." World Journal of Advanced Research and Reviews 24, no. 2 (2024): 2104–15. http://dx.doi.org/10.30574/wjarr.2024.24.2.3299.
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Through an examination of optimal methodologies and tactics in crisis management and reputation restoration, the objective of this study is to furnish pragmatic perspectives and principles that can be employed by organizations to construct and enhance their individual crisis response frameworks. The main aim of this study is to improve comprehension regarding the successful management of crises, the reduction of reputational harm, and the recovery process following unpleasant occurrences inside businesses. The primary objective of this study is to enhance the current knowledge base by consolidating crisis management and reputation recovery under a cohesive framework. The selected research design for this study employs a mixed-methods approach, integrating both quantitative and qualitative research methodologies. The research findings highlight a shared agreement across stakeholders about the utmost importance of crisis management and reputation recovery for firms. Transparency, ethical behavior, and social responsibility have also emerged as crucial components in the endeavor to restore confidence, credibility, and brand image subsequent to a disaster. Besides, the effective application of crisis management methods was found to be associated with good stakeholder views. In addition, when firms demonstrate successful crisis management by engaging in preemptive planning, responding rapidly, and maintaining transparent communication, stakeholders tend to develop a more positive perception of these organizations.
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Oftafiana, Triya, Rokhmat Subagiyo, Binti Nur Asiyah, and Fauzan. "Reputational Risk Management Strategies for Islamic Banking: Comparison of Bank Victoria Syariah and Bank Syariah Indonesia." International Journal of Islamic Economics 6, no. 02 (2024): 105–18. http://dx.doi.org/10.32332/ijie.v6i2.9417.
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Introduction: Reputation reflects a public perception of banking activities. The existence of reputation risks can affect the performance of the banking industry sector because they can lead to various other risks. In 2023, Bank Victoria Syariah and Bank Syariah Indonesia, as Islamic banking in Indonesia, experienced reputational risk and caused different impacts. Objective: This study aims to determine the reputation risk management strategies of Bank Victoria Syariah and Bank Syariah Indonesia in mitigating, managing, and controlling reputation risk and then compare them. Method: The research approach used is a comparative qualitative approach. The research data was obtained from risk management reports contained in the annual reports of Bank Victoria Syariah and Bank Syariah Indonesia in 2023. Result: The results showed that Bank Victoria Syariah and Bank Syariah Indonesia focus on monitoring risk exposure and handling customer complaints. Bank Victoria Syariah's reputation risk management strategy focuses more on risk mitigation measures and proper risk handling so that the company continues to grow healthy and perform well after the case. While Bank Syariah Indonesia focuses its reputation risk management strategy on mitigation actions and post-disaster reputation recovery (disaster recovery), its implementation has not been maximized, impacting the decline in BRIS shares. Implication: The results of this research are expected to provide an understanding to readers and be used as a material of consideration for financial institutions as a reference material in addressing reputational risks that threaten the main institutions of Sharia Banking
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Riswandi, Risky. "From Deception to Redemption: Analyzing Volkswagen’s Reputational Journey Post-Dieselgate." Open Access Indonesia Journal of Social Sciences 7, no. 6 (2024): 1814–26. http://dx.doi.org/10.37275/oaijss.v7i6.272.
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The Volkswagen emissions scandal, or "Dieselgate," inflicted a severe blow to the company's reputation and financial standing. This research paper explores Volkswagen's journey from deception to redemption, analyzing its strategies to rebuild trust and restore its brand image. The study employs a mixed-method approach, incorporating qualitative analysis of media coverage and corporate communications alongside a quantitative assessment of stock prices and consumer sentiment data. Findings reveal a complex reputational trajectory, starting with initial denial, progressing to a reluctant acceptance of responsibility, and culminating in proactive measures to regain stakeholder confidence. While Volkswagen has made notable strides in its recovery, the lingering impact of the scandal underscores the formidable challenge of repairing a tarnished reputation. In conclusion, this research provides valuable insights into crisis management, corporate social responsibility, and the dynamics of reputational recovery in the digital age, highlighting the importance of swift action, transparency, and a genuine commitment to change.
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Shi, Zhiguo, Jun Tu, Yuankai Li, and Junming Wei. "Modeling of Task Planning for Multirobot System Using Reputation Mechanism." Scientific World Journal 2014 (2014): 1–12. http://dx.doi.org/10.1155/2014/818701.
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Modeling of task planning for multirobot system is developed from two parts: task decomposition and task allocation. In the part of task decomposition, the conditions and processes of decomposition are elaborated. In the part of task allocation, the collaboration strategy, the framework of reputation mechanism, and three types of reputations are defined in detail, which include robot individual reputation, robot group reputation, and robot direct reputation. A time calibration function and a group calibration function are designed to improve the effectiveness of the proposed method and proved that they have the characteristics of time attenuation, historical experience related, and newly joined robot reward. Tasks attempt to be assigned to the robot with higher overall reputation, which can help to increase the success rate of the mandate implementation, thereby reducing the time of task recovery and redistribution. Player/Stage is used as the simulation platform, and three biped-robots are established as the experimental apparatus. The experimental results of task planning are compared with the other allocation methods. Simulation and experiment results illustrate the effectiveness of the proposed method for multi-robot collaboration system.
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Croce, Valeria. "Reputation and Image Recovery for the Tourism Industry." Journal of Tourism Futures 5, no. 3 (2019): 291–92. http://dx.doi.org/10.1108/jtf-09-2019-086.
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Blyznyuk, Tetyana, Valerii Shevchenko, Viktor Fedaka, and Vladyslav Tsiktor. "Sustainability and social responsibility of human resources as a global reputation trend for competitiveness." Ukrainian Journal of Applied Economics and Technology 2024, no. 3 (2024): 383–91. https://doi.org/10.36887/2415-8453-2024-3-69.
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The article examines the importance of the reputation trend in forming a competitive strategy and the influence of ethics and human resources business reputation on achieving sustainable development goals. The influence of the ethical principles of personnel management as a significant intangible asset on the economic efficiency of the enterprise, on competitiveness, investment attractiveness, financial stability, long-term partnership relations, and ecosystem restoration, is studied. External and internal factors influencing the formation of a business reputation are analyzed. It is substantiated that the formation of competitiveness takes place with the help of such factors as product quality, environmental friendliness of production, innovation, and sustainability of the business, as well as effective communication with the market, which requires an appropriate reputational strategy that will ensure an acceptable level of responsibility for product quality standards, social and environmental aspects of production. Compliance with moral and ethical norms is emphasized as a basis for the formation of the company’s reputational capital, which becomes an integral component of the sustainable strategy of a modern enterprise. Business reputation is a strategic resource that allows companies to stand out in the market, gain competitive advantages, and attract and retain customers. It contributes to capitalization growth, investment attractiveness, profitability, and preservation of ecosystems. A positive reputation helps to stabilize the market position in crisis periods and form the basis for strategic recovery. Competitive enterprises grow by the principles of social responsibility; management ensures sustainable development within the enterprise, takes responsibility for solving social problems, maintains the local ecosystem, eases the burden on the relevant state bodies, and establishes relationships with investors and potential consumers of goods and services. Business reputation adds to capitalization and is considered not only an intangible asset but also a strategic resource that affects building a strong team within the enterprise, attracting investment, retaining customers, and increasing employee loyalty. Keywords: competitiveness, social responsibility, business reputation, human potential, sustainable development, reputation capital, team building.
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Baliun, O. O., and S. B. Fiialka. "Reputation capital as the factor of competitive recovery of Ukrainian enterprises on the international market." Printing and Publishing 2, no. 76 (2018): 76–88. http://dx.doi.org/10.32403/0554-4866-2018-2-76-76-88.
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Phipson, Stephen. "A Brave New World." Manufacturing Management 2020, no. 7-8 (2020): 10. http://dx.doi.org/10.12968/s2514-9768(23)90329-7.
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SLYUSARENKO, Olena. "MEASURING TOOLS QUALITIES OF EDUCATIONAL ACTIVITIES IN THE CONTEXT OF ENSURING EFFICIENCY UNDER THE CONDITIONS OF THE STATE OF WAR AND POST-WAR RECONSTRUCTION OF THE COUNTRY." Cherkasy University Bulletin: Pedagogical Sciences, no. 2 (2023): 5–14. http://dx.doi.org/10.31651/2524-2660-2023-2-5-14.
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Summary. This article the determined that there are various mechanisms for assessing the quality of educa-tional activity of higher education institutions: accredita-tion, framework and rating, but university ratings are the most optimal mechanism for measuring the quality of educational activity in the context of ensuring its effec-tiveness. The indicators for measuring the quality of edu-cational activity used in the Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG), the European Teaching Rankings (THE Europe Teaching Rankings) were analyzed the Shanghai Aca-demic Ranking of World Universities (Shanghai Ranking, ARWU), the Times Higher Education World University Rankings and the QS (Quacquarelli Symonds Ltd) World University Rankings, QS), national rating "TОР-200". According to the criteria of dominance of objective or subjective and result or reputation components, the main international university rankings can be ranked in the following order: (Shanghai Ranking) – objective, result; THE World University Rankings – objective-subjective, result-reputational; QS World University Rankings –sub-jective-objective, reputation-resultative; reputational andadvertising.The use of this approach to ensure the quality of edu-cational activity will improve the reputation of national universities in the world educational space, and in the modern conditions of war and in the period of post-war reconstruction, it will provide an opportunity to update and update educational programs, increase the im-portance of universities as a leading component of the socio-economic recovery of the country.
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Oghogho Osemwegie. "Crisis communication in the entertainment industry: Managing brand reputation amid digital virality and scandals." World Journal of Advanced Research and Reviews 25, no. 2 (2025): 2315–35. https://doi.org/10.30574/wjarr.2025.25.2.0601.
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The entertainment industry operates in an era of digital virality, where brand reputation can be significantly impacted by public scandals, misinformation, and crisis events. The rapid dissemination of content across social media platforms has intensified reputational risks, making crisis communication strategies essential for media corporations, celebrities, and production companies. A poorly managed crisis can lead to financial losses, audience disengagement, and long-term brand damage, while an effective response can restore credibility and strengthen public trust. This paper explores crisis communication in the entertainment industry, focusing on strategies for managing brand reputation amid digital virality. Using real-time social listening, AI-driven sentiment analysis, and strategic public relations (PR) frameworks, entertainment brands can mitigate reputational damage and control crisis narratives. Case studies of high-profile celebrity scandals, production controversies, and corporate missteps highlight the role of transparency, proactive messaging, and audience engagement in crisis resolution. Additionally, this study examines how apology strategies, media framing, and influencer advocacy influence public perception and brand recovery. The research further analyzes the effectiveness of pre-crisis planning, crisis response frameworks, and post-crisis brand rebuilding strategies in the entertainment industry. Findings indicate that brands leveraging authentic communication, rapid response protocols, and digital reputation management tools are more resilient to crisis fallout. As digital media continues to shape audience perception, mastering crisis communication is crucial for sustaining brand equity and audience loyalty in an era of instant public scrutiny.
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Pradnyani, N. L. P. N. A., and N. Soewarno. "Corporate Resilience to Recover from Shocks: The Role of Corporate Social Responsibility and Corporate Reputation." Finance: Theory and Practice 29, no. 2 (2025): 83–93. https://doi.org/10.26794/2587-5671-2025-29-2-83-93.
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The main objective of this study is to investigate the effect of Corporate SociaL ResponsibiLity (CSR) discLosure on corporate resilience. Furthermore, this study also analyzes the mediating effect of corporate reputation on the effect of CSR disclosure on corporate resilience. This study used a sample of all companies listed on the Indonesia Stock Exchange from 2017 to 2020. The sample in this study was 222 companies with a total of 444 observations. Ordinary Least Square (OLS) was used as a data anaLysis technique. The resuLts indicate that corporate reputation was vitaL in mediating the effect between corporate social responsibility and corporate resilience. It reveals that investors in Indonesia considered the company’s reputation in times of crisis in addition to CSR. Other findings show that CSR and corporate reputation negatively affect the Loss severity and recovery time. It demonstrates that investors in Indonesian stock markets are more concerned with CSR disclosure and the company’s reputation when experiencing a shock. Companies with good CSR and a superior reputation have better corporate resilience than companies with bad CSR and an unfavorable reputation. Good CSR can be one of the factors that can increase company resilience; however, CSR must be carried out continuousLy to buiLd an exceLLent corporate reputation so that, in the Long term, that cannot be determined when shocks occur. The roLe of corporate reputation can help companies rise more quickly and suffer fewer Losses than other businesses.
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Koronis, Epaminondas, and Stavros T. Ponis. "Introducing Corporate Reputation Continuity To Support Organizational Resilience Against Crises." Journal of Applied Business Research (JABR) 28, no. 2 (2012): 283. http://dx.doi.org/10.19030/jabr.v28i2.6850.
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<span style="font-family: Times New Roman; font-size: small;"> </span><p style="margin: 0in 0.5in 0pt; line-height: normal; text-indent: 0in; mso-pagination: none;" class="MainText"><span style="color: black; mso-themecolor: text1; mso-bidi-font-size: 10.0pt; mso-ansi-language: EN-US;"><span style="font-size: x-small;"><span style="font-family: Times New Roman;">As Corporate Reputation (CR) evolves into an important asset for organizations, crises, disasters and other supply chain disruptive events, stand as threats to the preservation of the reputation capital since they usually result to negative projections to their audiences and to problematic evaluations by their stakeholders. Viewing CR as the accumulated trust and positive evaluations of the stakeholders, this paper proposes a conceptual and normative framework for Reputation Continuity, which enhances the ability of organizations to preserve their reputation, instead of working for its recovery in the post-crisis period. In our approach, we propose a process of maintaining trusted links, instead of restoring them and establishing a reputation resilient organization, instead of one struggling to recover from reputation losses, after the crisis has emerged. <span style="mso-spacerun: yes;"> </span>Working closely with stakeholders during the crisis, injecting a sense of normality continuity through effective leadership and mitigating image problems are seen as critical concerns, alongside a set of managerial practices to be followed. Ultimately, it is argued that, the value-based and strategically integrated view of Business Continuity must be enhanced and supported by Reputation Continuity activities.</span></span></span></p><span style="font-family: Times New Roman; font-size: small;"> </span>
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Ali Ibrahim, Lamyaa. "The role of financial recovery in improving the bank's reputation : An analytical study of a sample of private Iraqi banks listed on the Iraqi Stock Exchange for the period (2005-2021)." Iraqi Journal for Administrative Sciences 20, no. 80 (2024): 138–59. https://doi.org/10.71207/ijas.v20i80.1807.
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The research aims to explain the role of financial recovery in improving the bank’s reputation through financial indicators (rate of return on assets, capital owned to loans, capital owned to deposits), while the reputation of the bank was measured by indicators (age of the bank, book value to market value, Stock return), the research sample consisted of nine commercial banks listed on the Iraq Stock Exchange through their annual reports published on the Iraq Stock Exchange for the period of time 2005-2021, using the statistical program (Microsoft Excel vs. 10, SPSS V. 25. Backward Regression Analysis, and analysis of variance), and the research reached a set of main conclusions, including that the commercial banks in the research sample vary in indicators of banks’ reputation, and thus the research came out with a number of recommendations, the most important of which is the necessity of adhering to financial recovery indicators as a main axis of reform, because they are fundamental to the strategies that It has banking management to solve many financial problems.
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Iman, Jaka, Sautman Sinaga, and Ktut Silvanita Mangani. "LEVEL OF STUDENT TRAVELER SATISFACTION FACULTY OF ECONOMICS AND BUSINESS UKI TO QUALITY OF TRAVELOKA SERVICES." Fundamental Management Journal 5, no. 1 (2020): 80–92. http://dx.doi.org/10.33541/fjm.v5i1.1670.
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Currently the tour and travel business in Indonesia has experienced a rapid increase. This is seen from the high interest of Indonesian travelers to travelThis research is quantitative, the sample taken is active students in the even semester of the Faculty of Economics and Business, Indonesian Christian University, as many as 96 respondents. To measure the level of satisfaction of traveloka consumers, a performance analysis and performance of the Cartesian diagram is used, and the variables used in this study are professionalism and skills, attitudes and behavior, accessibility and flexibility, reliability and trustworthiness, recovery and reputation and credibility. Keywords : professionalism and skills, attitudes and behavior, accessibility and flexibility, reliability and trustworthiness, recovery and reputation and credibility, customer satisfaction and services quality
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Hidayat, Soleh. "THE ROLE OF THE PERSONALITY OF CUSTOMERS AND REPUTATION THE COMPANY AS THE RESTORATION OF SERVICES ON THE MODEL OF MODERATION VARIABLE: IN THE AUTOMOTIVE INDUSTRY IN INDONESIA." Business and Entrepreneurial Review 14, no. 1 (2016): 77. http://dx.doi.org/10.25105/ber.v14i1.74.
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This study examined the effect of prior customer experiences on the perceived justice in service recovery through the moderation role of customer personality. In addition, this research examines<br />perceived justice to satisfaction with service recovery with the moderation role of corporate reputation, as well as satisfaction with service recovery influence the future behavior intention<br />in form of repurchase intention and positive campaign in the form of free advertising by word of mouth. Respondents in this study are the customers of 4 (four) sole distributor agents (ATPM) with 300 respondents, the analysis technique used is Structural Equation Modeling (SEM) with multigroup<br />analysis.<br />The results showed that: (1) Prior experience affect the procedural, interactional and informational justice, but has no effect on distributive justice (2) Customer personality moderating reinforced the influence of prior experience on procedural and interactional justice, (3) Perceived justice (distributive justice, procedural justice, interactional justice and informational justice) affect satisfaction with service recovery, (4) Corporate reputation moderating reinforced the influence of distributive, procedural and informational justice on satisfaction with service recovery, but not moderating reinforced the influence of interactional justice on satisfaction with service recovery, (5) Satisfaction with service recovery influence the future behavior intention in form of repurchase intention and word of mouth (WOM).
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Hyun, Jae Hoon, and Suk Bong Choi. "Consumer purchase intention of a cosmetic product after the Fukushima nuclear incident." Social Behavior and Personality: an international journal 46, no. 4 (2018): 551–61. http://dx.doi.org/10.2224/sbp.6676.
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We examined the factors affecting consumer purchase intention of a cosmetic product after the Fukushima nuclear incident and the role of distinctiveness in postcrisis recovery. Through a 2-group experiment and structural equation modeling, we found that the incident did not affect the firm's reputation and brand image but it was perceived as a significant threat to health and product safety that consequently negatively affected purchasing intentions. Findings also showed that high distinctiveness is a valid factor in diminishing the impact of crisis. In particular, a firm's reputation and indirect effects on revenue are least affected by, or even positively related to distinctiveness. We have included discussion of the critical implications for firms around the importance of maintaining desirable relationships with the public as preparation for a crisis and for rapid postcrisis recovery.
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Read, Ian. "Sickness, Recovery, and Death among the Enslaved and Free People of Santos, Brazil, 1860–1888." Americas 66, no. 01 (2009): 57–80. http://dx.doi.org/10.1017/s0003161500004429.
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Between 1802 and 1849, cholera and influenza pandemics killed hundreds of thousands from Shanghai to Seville to New York, but these diseases did not dip below the South American portion of the equator. As a result, Brazil gained a reputation of good health, an opinion confirmed by European travelers and some provincial authorities. This rosy reputation wilted in 1849 when a yellow fever epidemic devastated several seaports, including the imperial capital of Rio de Janeiro. Following this outbreak, waves of epidemics swept the nation with unfamiliar and terrifying virulence. Brazilians were struck again and again by cholera, smallpox, yellow fever, and bubonic plague until the early 1900s.
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Read, Ian. "Sickness, Recovery, and Death among the Enslaved and Free People of Santos, Brazil, 1860–1888." Americas 66, no. 1 (2009): 57–80. http://dx.doi.org/10.1353/tam.0.0159.
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Between 1802 and 1849, cholera and influenza pandemics killed hundreds of thousands from Shanghai to Seville to New York, but these diseases did not dip below the South American portion of the equator. As a result, Brazil gained a reputation of good health, an opinion confirmed by European travelers and some provincial authorities. This rosy reputation wilted in 1849 when a yellow fever epidemic devastated several seaports, including the imperial capital of Rio de Janeiro. Following this outbreak, waves of epidemics swept the nation with unfamiliar and terrifying virulence. Brazilians were struck again and again by cholera, smallpox, yellow fever, and bubonic plague until the early 1900s.
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Muhammad Fahmy Mayadi, Awang Rivaldo, Lukman Hakim, and Mohamad Zein Saleh. "Dampak Pelanggaran Etika Bisnis terhadap Reputasi Perusahaan di PT Garuda Indonesia." JURNAL MANAJEMEN DAN BISNIS EKONOMI 3, no. 1 (2024): 389–96. https://doi.org/10.54066/jmbe-itb.v3i1.2816.
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This paper analyzes the impact of business ethics violations on the reputation of PT Garuda Indonesia, Indonesia's national airline. This research examines various cases of business ethics violations that have occurred in the company, including corruption, misuse of funds, and flight safety violations. The analysis shows that business ethics violations have led to a decline in public trust, financial losses, and damage to the company's international image. This paper also discusses reputation recovery strategies that PT Garuda Indonesia can implement, such as good corporate governance, increased transparency and accountability, and effective public communication programs. This research highlights the importance of business ethics in building and maintaining corporate reputation, and provides recommendations for PT Garuda Indonesia to prevent future business ethics violations and rebuild public trust.
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Fowler, David S. "A Dialogue Concerning the Importance of Service Recovery in Customer Satisfaction and Loyalty in the Hospitality Industry: Utilizing Technology for Improvement." International Journal of Financial Studies, Economics and Management 2, no. 3 (2023): 17–24. http://dx.doi.org/10.61549/ijfsem.v2i3.125.
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The concept of service recovery, its importance in boosting customer satisfaction and loyalty, and how technology can be used to improve the process are all covered in this viewpoint dialogue. The process of responding to client complaints and resolving problems that could occur when providing services is referred to as service recovery. In today's cutthroat hospitality business environment, when customer experience is crucial in determining firm performance, the essay underlines the significance of service recovery. The usage of CRM software, live chat assistance, social media monitoring, and mobile apps are four techniques that companies can employ to enhance service recovery. Businesses may strengthen customer relationships and improve their reputation by improving service recovery.
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Tieman, Marco. "Halal risk management: combining robustness and resilience." Journal of Islamic Marketing 8, no. 3 (2017): 461–75. http://dx.doi.org/10.1108/jima-06-2015-0041.
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Purpose The purpose of this paper is to introduce a supply chain view of a robust and resilient halal brand. In this conceptual paper, a risk prevention-mitigation-recovery cycle is proposed. Design/methodology/approach This paper builds further on previous work published in the Journal of Islamic Marketing on Islamic branding and halal supply chain management. Hypotheses are developed on the intensity of risk management. Findings Integrity of halal products is becoming an increasing concern for governments and industries. Three halal supply chain risk cycles are proposed: (1) risk prevention: risk vulnerability assessment, supply chain (re)design, vertical and horizontal collaboration, monitoring; (2) risk mitigation: investigative audits, cross-functional team, risk mitigation and communication plan, monitoring; and (3) risk recovery: risk recovery and communication plan, resume operations, maintain employee support, review risk mitigation and recovery plans. Research limitations/implications This conceptual paper proposes three halal supply chain risk cycles to better organise risk management in halal supply chains. However, more empirical research on halal risk management is needed to validate these risk management cycles. Practical implications To better protect halal brands and corporate reputation, there are evident benefits of extending halal assurance towards the supply chain, for which prevention-mitigation-recovery cycles are proposed. Originality/value As halal is going through an evolution, towards a halal supply chain and value chain, halal-certified brands need better protection. It is the first study investigating halal risk and reputation management for halal-certified brands.
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Leroy, Iryna, Iryna Zolotaryova, and Serhii Semenov. "Impact of Critical Infrastructure Cyber Security on the Sustainable Development of Smart Cities: Insights from Internal Specialists and External Information Security Auditors." Sustainability 17, no. 3 (2025): 1188. https://doi.org/10.3390/su17031188.
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This study aims to describe and assess the impact of critical infrastructure (CI) cybersecurity issues on the sustainable development of smart cities. This study highlights the integration of PayTech systems into the broader CI landscape, highlighting their impact on maintaining economic stability and ensuring the smooth operation of city services. Key companies within smart regions, particularly those operating in the payment industries, are essential to maintaining the functionality of critical services. These companies facilitate the processing of services provided to citizens, enabling access to vital municipal services. As key players in the PayTech and online e-commerce sectors, they form a crucial part of modern critical infrastructure, operating within an ever-evolving digital environment. This study examines the recovery processes employed after cyberattacks, focusing on the differing perspectives of internal and external professionals. It identifies significant differences in the perceptions of recovery strategies among internal stakeholders, such as investor relations (IR) teams, reputation management (RM) experts, and Chief Information Security Officers (CISOs), who represent critical infrastructure companies. Additionally, it explores the roles of external auditors, who provide impartial emergency support and perform specialized recovery tasks. Importantly, this study underscores the current attitudes toward future information security strategies and their influence on the financial recovery and reputation of reliable companies following cyber incidents. This research contributes to the existing knowledge by shedding light on the perspectives of both a company’s internal and external specialists involved in the recovery process and cyber resilience strategies in critical infrastructure sectors.
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Monastyrskiy, Yu E. "Some Civil Law Concepts of Non‑Pecuniary Harm in Europe." Lex Russica 76, no. 4 (2023): 86–93. http://dx.doi.org/10.17803/1729-5920.2023.197.4.086-093.
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The article is aimed at comparing different concepts of individual right protection. The author dwells on two theories of claims for moral harm. They are the rebuttable presumption relied on in the EU, and the need to provide evidence of harm under Russian law. In addition to reviewing several doctrinal works, higher courts rulings and the European views on the topic, the author focuses on the question of the relationship between moral and reputational harm, noting here that not all of the identified doctrinal concepts correspond to strict legislative terminology. For example, information injurious to honor, dignity, or business reputation may not cause harm (save for moral harm) but is associated with the occurrence of damages. It seems to be the first work advocating the thesis that damages can be recovered instead of non-pecuniary harm. The Russian tort law concept bares some features of Soviet tradition with strict division between reimbursement of harm and recovery of losses. It was allowed only when reimbursement in kind grew impossible. That was later transferred on to judicial discretion to determine the right means of legal protection. The formula that recovery of losses is a substitute of compensation of any harm had been set forth in Civil Code serving as a legal basis to sue for losses in lieu of moral damage.
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Ozkan-Tektas, Oznur, and Pinar Basgoze. "Pre-recovery emotions and satisfaction: A moderated mediation model of service recovery and reputation in the banking sector." European Management Journal 35, no. 3 (2017): 388–95. http://dx.doi.org/10.1016/j.emj.2016.06.010.
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Puspitasari, Arinda Zahra. "HUBUNGAN PERCEIVED QUALITY DENGAN KEPUASAN FASILITAS KESEHATAN TINGKAT PERTAMA (FKTP) DI WILAYAH SURABAYA TIMUR PADA PELAYANAN BPJS KESEHATAN." Indonesian Journal of Public Health 13, no. 2 (2019): 197. http://dx.doi.org/10.20473/ijph.v13i2.2018.197-209.
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Primary health cares facility called as FKTP as partners of social health insurance organization called BPJS Kesehatan to provided basic health services. It is important to paid attention for FKTP satisfaction toward BPJS Kesehatan to optimized health services that gave to public. One of the factors that influence satisfaction is perceived quality, which is perception of services. The main purposed of this research is to analyze the correlation between satisfaction and perceived quality included professionalism and skills, attitude and behavior, accessibility and flexibility, reliability and truthworthiness, recovery, reputation and credibility. This research is an observational research with cross sectional design. Sample was determined by using the total population method involving 35 FKTP in East Surabaya area consisting of puskesmas and primary health clinic. This research used the primary data obtained from the questionnaire. The results of research shows that most FKTP is satisfied. The result of the correlation between variable reliability and trustworthiness; reputation and credibility with satisfaction is strong, attitudes and behavior; recovery with satisfaction is quite strong, and professionalism and skill; accessibility and flexibility with satisfaction is low. Needs improvement for recovery aspects about the existence of a fast and responsive complaint handling system with assignation BPJS Kesehatan employee in every FKTP for direct complaints handling that related to JKN-KIS program.
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DEWAN, TORUN, and DAVID P. MYATT. "Scandal, Protection, and Recovery in the Cabinet." American Political Science Review 101, no. 1 (2007): 63–77. http://dx.doi.org/10.1017/s0003055407070025.
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Empirical evidence suggests that a prime minister benefits from firing ministers who are involved in political scandals. We explore a model in which scandals are positively related to policy activism, so that a prime minister may wish to protect a minister from resignation calls. We find that protection can sometimes discourage activism: it enhances the value of a minister's career and hence encourages him to “sit tight” by moderating his activities. On the other hand, an exogenous increase in exposure to scandals may lead a minister to “live for today” by pursuing controversial policies. The prime minister's ability to protect ministers is limited by her short-term incentive to fire. She may, however, enhance her credibility by building a collective reputation with the cabinet; the heterogeneity of cabinet membership plays an important role.
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Yang, Shuai, and Yuxuan Chen. "The critical role of service remediation strategies in the modern service industry." Economics & Business Management 2, no. 1 (2025): 118. https://doi.org/10.63313/ebm.9070.
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In today’s fiercely competitive business landscape, companies are increasingly aware that high - quality service recovery strategies are vital for preserving customer satisfaction and loyalty. As customer expectations of services con-tin-ue to rise, there is a corresponding decline in their tolerance for service failures. Effective service recovery extends beyond merely correcting individual service failures; it represents a long - term approach to customer relationship manage-ment and brand reputation protection. Against the backdrop of the booming e - commerce sector, courier services, as an emerging service domain, have drawn extensive attention from both academic and industry circles re-garding the effec-tiveness of their service recovery efforts. This study delves into the effectiveness of service recovery strategies. It examines the implemen-tation of recovery measures across different service sectors and their subse-quent impact on cus-tomer satisfaction and loyalty.
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Harris, Tim. "Strategic Positioning of Archives in Disaster Recovery Procedures." Atlanti 25, no. 2 (2015): 149–54. http://dx.doi.org/10.33700/2670-451x.25.2.149-154(2015).
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This paper will show that by positioning itself as a centre of excellence for emergency planning and disaster recovery, London Metropolitan Archives (LMA) has established itself as a key player for the City of London. LMA could demonstrate it already had detailed emergency plans and disaster recovery plans in place which meant it was ahead of other parts of the organisation. The archive reference room resembled very closely a disaster recovery centre. Discussions enabled the vision of a disaster recovery centre to be located in the archive building at LMA. The paper will look at the ways in which this has provided challenges in space planning and technological infrastructure but its reputation as a provider of excellent public services has enabled it to be a very valuable participant in wider security and emergency planning initiatives.
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Zhang, Boyi. "Luckin Coffee: The Impact of Financial Fraud on Company Value -- Research on Capital Market Reactions and Reputation Rebuilding." Advances in Economics, Management and Political Sciences 136, no. 1 (2024): 81–87. https://doi.org/10.54254/2754-1169/2024.18707.
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In recent decades, China has developed increasingly close ties with global capital markets through continuous "bringing in" and "going out." On October 9, 1992, Brilliance Auto (NYSE: CBA) became the first "China-concept stock" to be listed in the U.S. In the following decades, waves of Chinese companies chose to list on NASDAQ, accelerating Chinas integration into global capital markets. In 2020, Luckin Coffees financial fraud was exposed, quickly making the company a target of widespread criticism and driving its stock price to rock bottom. The resulting trust crisis not only affected Luckin but also impacted many other China-concept stocks. Although the storm has gradually subsided, the impact of financial fraud on a companys value and the process of recovery remains an important topic for exploration. This paper uses Luckin Coffee as a case study, combining case and data analysis to examine the impact of financial fraud on a company in the capital markets and the arduous path of restructuring and self-rescue that Luckin undertook to recover. It serves as a significant warning for today's corporate managers of publicly listed companies. This paper finds that Luckin Coffee's financial fraud severely impacted its stock price and reputation, but through restructuring and strategic adjustments, the company demonstrated significant resilience. The study offers valuable insights into the recovery process for companies facing similar crises.
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Callan, Roger J., and Jacqueline Moore. "Service Guarantee: A Strategy for Service Recovery." Journal of Hospitality & Tourism Research 22, no. 1 (1998): 56–71. http://dx.doi.org/10.1177/109634809802200106.
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The study suggests that service guarantees are a valuable means of recovery from service breakdowns. The methodology employed is a review of the literature with a focus on hospitality organizations. A review of attribution theory provides a framework for the causal dimensions of perceived service quality and failure. Definitions and functions of service guarantees are explored together with their characteristics. Types of service guarantees are examined with examples of their application in hospitality. The article concludes that not all service failures are attributed to the organization, and service guarantees may be an inappropriate response to these failures. Although service guarantees are gaining in popularity, they do not present a benefit for organizations with historically poor service standards. Attention should be paid to the quality of the service provided before considering a guarantee of that service. Effective recovery from a service breakdown can further enhance the reputation of the organization.
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Muhamad Firzan Akbar, Bintang Awal Ramadhan, Ahmad Fajar Mahendra, Muammar Khadafi, and Tria patrianti. "Analisis Pemberitaan Patah Rangka eSAF Motor Honda pada CNN Indonesia." Jurnal Ilmiah Teknik Informatika dan Komunikasi 4, no. 1 (2024): 261–67. http://dx.doi.org/10.55606/juitik.v4i1.774.
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This research was conducted to conduct an in-depth analysis of the interconnection between mass media coverage, corporate crises, and the role of media in shaping public perception, with a focus on the specific case of the eSAF Motor Honda's frame breakage reported by CNN Indonesia. The research employed a qualitative approach. The results of the study indicate that there was intensive coverage on CNN Indonesia, particularly in August, with an initially negative tone. Consumer responses influenced public perception and exerted pressure on the company. In other words, the reputation crisis faced by PT Astra Honda Motor requires effective and transparent communication management to address consumer concerns and restore the company's image. Companies need to maintain open and ongoing communication to support the recovery of their reputation.
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Washington, Charles, Stephanie Benvengo, and Kathleen Lynch. "Addressing Service Recovery Practice With Radiation Oncology Frontline Managers: A Project Brief." Journal of Patient Experience 7, no. 6 (2020): 915–19. http://dx.doi.org/10.1177/2374373520967797.
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The relationship between patient satisfaction, care compliance, and treatment outcomes suggests patients who report dissatisfaction perceive receipt of suboptimal care. Patient satisfaction plays a role in defining quality of care, affecting institutional reimbursement and reputation capital. Using an explanatory sequential mixed methodology approach, this study explored frontline management’s role in effective service recovery, actively addressing instances of patient dissatisfaction to improve the overall patient experience. A survey of frontline managers, document and artifact reviews, and probing interviews identify the importance of consistent performance measurement, feedback, and frequent leadership training on the relevance and importance of service recovery.
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Cahyani, Devita Indri. "QUALITY OF SERVICE AT PUBLIC SERVICE MALL BOYOLALI REGENCY." JIANA ( Jurnal Ilmu Administrasi Negara ) 22, no. 1 (2024): 42–52. https://doi.org/10.46730/jiana.v22i1.8163.
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The Public Service Mall (MPP) in Boyolali Regency is an innovation aimed at improving service quality. Before the establishment of the Public Service Mall (MPP) in Boyolali Regency, public services were considered less effective and complicated. With the presence of the Boyolali Regency Public Service Mall (MPP), it is hoped that it will provide easy access to the public in terms of government administration. This research uses qualitative descriptive methods. The findings from this research indicate that the quality of service at the Boyolali Regency Public Service Mall (MPP) is considered quite good but needs to be improved. The seven indicators put forward by Gronroos to analyze service quality are professionalism & skills, reputation & credibility, attitudes & behavior, accessibility & flexibility, reliability & trustworthiness, service recovery, and serviscape. Of these indicators, four of them have not reached optimal levels, such as professionalism & skills, attitudes & behavior, accessibility & flexibility, and reliability & trustworthiness. Meanwhile, indicators of reputation & credibility, service recovery and serviscape environment are running well. Therefore, researchers recommend that the Boyolali Regency Public Service Mall (MPP) improve indicators that are not yet optimal, as well as maintain service quality at indicators that are already good.
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Dike, Harcourt Whyte. "Public Relations Strategies and Reputation Management: Mastering Stakeholder Engagement and Community Building." International Journal of Latest Technology in Engineering Management & Applied Science 14, no. 3 (2025): 52–60. https://doi.org/10.51583/ijltemas.2025.14030008.
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Abstract: This study examines the effectiveness of public relations (PR) strategies in reputation management, with a particular focus on enhancing stakeholder engagement and community building. The primary objectives were to assess the role of social media, media relations, and corporate social responsibility (CSR) in building organizational trust and to identify challenges organizations face in sustaining stakeholder relationships, especially during crises. Using a mixed-methods approach, data were collected through surveys and interviews with a sample of 200 stakeholders across various organizations. Quantitative analysis provided insights into the frequency and perceived effectiveness of PR strategies, while qualitative analysis offered a deeper understanding of barriers such as resource constraints and crisis communication challenges. Findings indicate that social media engagement, media relations, and CSR are widely used and perceived as effective in maintaining trust and managing organizational reputation. However, limited resources and the complexity of managing crisis communication emerged as significant barriers, impacting the consistency of engagement and trust recovery efforts post-crisis. Additionally, community-focused initiatives, particularly CSR and participative events, were highly valued by stakeholders for their positive impact on relationship-building. The study recommends a strategic PR approach that integrates digital and traditional media, invests in resources for crisis communication preparedness, and prioritizes community-centered initiatives to reinforce stakeholder trust and enhance reputation management. These strategies support a resilient reputation framework that fosters sustainable and loyal stakeholder relationships.
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Orok, Akaninyene Billy, Effiong Asuquo Okon, and Idongest Tim Titus. "Optimizing Bank Performance through Loan Recovery in Nigeria: A Comprehensive Analysis of Loan Recovery Strategies of Ecobank Plc." Journal of Business Strategy Finance and Management 05, no. 01 (2023): 23–39. http://dx.doi.org/10.12944/jbsfm.05.01.04.
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Banks have significant difficulties in recovering debt, especially when consumers are no longer available following loan disbursement. This study carefully examines the effects of debt management and recovery on bank performance, paying particular attention to the applicability of the credit theory of money. The study's main goals are to thoroughly comprehend the various debt recovery strategies used in Nigeria's banking industry and investigate the connections between outstanding debt, recovered funds, loan client retention, and bank performance. To evaluate the given hypotheses and determine the relationships between these variables, the Chi-Square test was used. The data show that outstanding debt has a considerable influence on bank performance, supporting the credit theory of money. Additionally, a positive correlation between bank performance and loan client retention is discovered and the study finds a link between bank profitability and client relationships. The development of strong, dependable, and good customer connections improves the bank's reputation by increasing client satisfaction, loyalty, and confidence in the bank's dependability as a lender. Credit officers are advised to constantly monitor ongoing debt to avoid payment defaults as part of the study's recommendations. Finally, credit officers should pay frequent visits to borrowers to make sure the money from the loan is being used for what it was intended.
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Atul, Ramgade, Kumar Atul, and Brar Vinaydeep. "Impact of apologetic responses on guest complaints for creating loyal customer base and the art of restoring repeat business in star rated hotels." International Journal of Food and Nutritional Sciences 11, no. 8 (2022): 1268–75. https://doi.org/10.5281/zenodo.7573860.
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Many organisation have realised today that by Encouraging their guests for posting their views and experiences online, is helping them to respond positively it also helps to build the reputation of the organisation in a positive way. Currently apologizing helps the organisation in taking the responsibility for their actions, and getting rid of the self-esteem guilt. This study tries to gauge the power of apology for online reviews as well as Physical complaints in the hotels. For this research Interviewing Senior managers, guest visiting three to five- star category hotels the data was analysed through the application of statistical tool, collected data through primary source and conclusions based on the findings of the study were drawn.
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Leih, Sohvi, and Jo-Ellen Pozner. "Media Darlings and Media Demons: The Effect of Media Reputation on Firms’ Post-Scandal Recovery." Academy of Management Proceedings 2016, no. 1 (2016): 14311. http://dx.doi.org/10.5465/ambpp.2016.14311abstract.
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Zamlynskyi, Viktor, Andrii Naida, and Ol'ga Zamlynska. "Modern analytical tools of responsible business conduct and implementation of eu standards for sustainable development in the agrifood sector." Ukrainian Journal of Applied Economics and Technology 2024, no. 3 (2024): 160–68. http://dx.doi.org/10.36887/2415-8453-2024-3-28.
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Directions for ensuring the agricultural sector’s functioning in full-scale war conditions require modern analytical tools. They should be aimed at preserving the chain’s efficiency: “production – processing – storage – supply of food products to the population”. In the conditions of post-war recovery, by EU requirements, it is necessary to provide a digital platform for business analytics and subsequently diversify the development of agricultural production based on sustainable development, environmental friendliness, and circularity, increase the capitalization and investment attractiveness of enterprises, the formation of competitive market institutions, which will involve increasing the efficiency of agricultural production management of resources, strengthening of food security of the state, development of multi-organization, increase of export of goods with higher added value, provision of comfortable living conditions in the countryside. The significance of implementing the EU directive on the proper verification of the sustainable development of agricultural and food enterprises, considering environmental and social standards, cannot be overstated. This directive provides a framework for due Diligence tools, which are crucial for checking the economic activity of a food company and stages of Due Diligence diagnostics, measures for assessing the business reputation of a food company. In the work, a thorough analysis and assessment of the risks that arose during the martial law in Ukraine was carried out, an example of a Due Diligence B2B case is given – the merger of agro-food companies in the agricultural sector. The components of technical, commercial, operational and ESG verification, risk management components, business reputation assessment and predictive modeling of possible future scenarios and financial support and their reflection in the annual sustainable development report are covered. The introduction of the EU Directive on due diligence of the sustainable development of enterprises (Corporate Sustainability Due Diligence Directive) creates new challenges and opportunities for Ukrainian agri-food companies. To maintain access to the European market and strengthen business reputation, enterprises must implement sustainable development strategies that must meet environmental standards and respect human rights. This will contribute to strengthening their positions in the international arena and increasing competitiveness. Keywords: agro-food sector, sustainable development reporting, European standards, Due Diligence, post-war recovery, environmental standards, social standards, investment attractiveness, risks, business reputation, business analytics.
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Singh, Sanjit. "Impact of Customer attributes and Relationship characteristics on the effects of Third-Party Logistics settings." ASM's international e-journal of ongoing research in management and IT 13 (January 12, 2018): 68–87. https://doi.org/10.5281/zenodo.3612380.
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<strong>Abstract:</strong> This study examines the Impact of Customer Attributes and Relationship Characteristics on the Effects of Third-party Logistics Settings. The study explores whether 3PL relationship effects such as customer retention, service recovery etc. are influenced by select customer attributes such as firm size, number of outsourced logistics functions etc., and/or select relationship characteristics such as communication, reputation etc. A sample of 320 logistics service users were investigated to examine these relationships. Regression analyses were used to analyze the constructs. The findings shows that relationship characteristics have more significant impacts than customer attributes on relationship effects. <strong>Keywords</strong>: 3PL, relationship characteristics, Customer Attributes
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Petroye, Olha. "State Policy in the Tourism Field of Ukraine: Socio-Humanitarian Priorities of Development and Post-War Recovery." Culture and Arts in the Modern World, no. 25 (October 4, 2024): 192–97. http://dx.doi.org/10.31866/2410-1915.25.2024.312673.
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In the reviewed monograph “State policy in the tourism field of Ukraine: socio-humanitarian dimension”, the author Alla Havryliuk offers to use the marketing paradigm of promoting domestic tourism as a national ideology, as well as a tool of management and territory development. New directions of state policy implementation in conditions of decentralisation, focused on promoting key tourist identifiers of the locality are presented, such as types of tourism, image, brand, reputation, souvenir branding and intangible cultural heritage.
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Boshoff, Christo. "The influence of “buffering” variables on clients’ willingness to engage in dysfunctional behavior after a service failure." South African Journal of Economic and Management Sciences 17, no. 3 (2014): 297–309. http://dx.doi.org/10.4102/sajems.v17i3.689.
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Much of the current service failure and recovery literature centres on reactive, post hoc measures that managers can take to address service failure. More importantly, much of the reported research has focused on managerial mechanisms under the direct control of service managers. This study shows that by viewing their responsibilities more broadly than only their narrow service-related goals, service managers can do much to prevent disgruntled clients from switching to competing service providers.A thousand clients of a commercial bank who complained about a service failure completed an online questionnaire. Following a thorough assessment of the construct validity of the measurement model, the mediating role of brand superiority and corporate reputation was assessed by means of structural equation modeling. The results reveal that both brand superiority and reputation mediate the relationship between negative word-of-mouth and intentions to switch to a competing service provider, following a service failure.The results show that by enhancing the firm’s brand superiority and corporate reputation, service firms can build a ‘buffer’ that can deter clients who have suffered a service failure from switching to a competing service provider. In other words, service managers should broaden their organisational involvement by participating in activities such as strategic planning, corporate reputation management, and the planning of brand strategies and positioning strategies, as these variables can prevent complaining clients from ending their relationship with the offending service provider. The results, by implication, caution service managers against a myopic view of their role in the service organisation.
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Zhang, Dolan, Jing, Uyimleshi, and Dodd. "Bounce Forward: Economic Recovery in Post-Disaster Fukushima." Sustainability 11, no. 23 (2019): 6736. http://dx.doi.org/10.3390/su11236736.
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After the cascading disaster—earthquake, tsunami, and nuclear accident—in Fukushima on 11 March 2011, the Fukushima region is facing a significant reconstruction challenge. Contamination, economic downturn, depopulation, labor shortage, a damaged reputation, and public distrust must be overcome in order to ensure the future economic recovery of Fukushima. Based on field surveys of the affected areas and unstructured interviews with key informants such as local residents, government officials, and local businesses, this study analyses economic recovery in Fukushima. By exploring four key “pillar” areas of Fukushima’s economic recovery—renewable energy, manufacturing, agriculture, and tourism—this paper gives an overview of how to rebuild industry in the shadow of nuclear pollution. The results show how the economic recovery in Fukushima has required adaptation and innovation by the local people, and the economic downturn has been reversed and subsequently improved. Across the pillar industries, innovative reconstruction projects have been pioneered and led by local residents and businesses. Fukushima’s industrial recovery has been facilitated by the efforts to make the livelihoods of local residents sustainable. It is argued that creative and sustainable economic recovery makes full use of people’s and businesses’ existing resources to transform the disadvantages caused by disasters into opportunities.
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Wright, James R. "J.J.R. Macleod: Misunderstood, Misinterpreted, and Maligned." Canadian Journal of Health History 40, no. 2 (2023): 430–65. http://dx.doi.org/10.3138/cjhh.598-072022.
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Abstract. After the discovery of insulin at the University of Toronto in 1921–22, Frederick Banting and Charles Best downplayed the contributions of physiology professor John James Rickard Macleod, the director of the laboratory where the discovery was made. Banting and Best, their allies, and to a lesser extent the university promoted a “fairy tale” version in which the two young investigators made the discovery on their own, creating the so-called “Banting and Best myth.” Over the next 60 years, the myth prevailed and Macleod's reputation became increasingly tarnished, with both Banting and Best actively maligning their former mentor. While the publication of Michael Bliss’ The Discovery of Insulin in 1982 placed Macleod's reputation on the road to recovery, there are still many lingering issues that have been raised, and Macleod remains misunderstood, misinterpreted, and maligned. This paper, using primary and secondary historical sources, addresses topics that have been repetitively raised by Macleod's detractors over the past century.
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Ding, May Ching, Ching Wei Ho, and Yuan Shuh Lii. "Is corporate reputation a double-edged sword? Relative effects of perceived justice in airline service recovery." International Journal of Economics and Business Research 10, no. 1 (2015): 1. http://dx.doi.org/10.1504/ijebr.2015.070266.
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Jafar, Ali, and Seetharam Ashin. "The Importance of Vapor Recovery Units (VRUs) in Oil Refining." International Journal of Mechanical and Industrial Technology 12, no. 2 (2024): 48–53. https://doi.org/10.5281/zenodo.14558345.
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<strong>Abstract:</strong> Vapor Recovery Units (VRUs) are pivotal technologies in the oil refining industry, designed to capture and repurpose volatile organic compounds (VOCs) released during refining operations. These emissions, if left unchecked, can significantly contribute to air pollution and climate change, making VRUs essential for both environmental compliance and corporate responsibility. This paper provides a comprehensive analysis of the operational principles of VRUs, their integration into refinery processes, and their multifaceted benefits. <strong>Keywords:</strong> benefits include Environmental Compliance, Resource Efficiency, Economic Advantages, Corporate Reputation, Future-Proofing Operations. <strong>Title:</strong> The Importance of Vapor Recovery Units (VRUs) in Oil Refining <strong>Author:</strong> Jafar Ali, Ashin Seetharam <strong>International Journal of Mechanical and Industrial Technology </strong> <strong>ISSN 2348-7593 (Online)</strong> <strong>Vol. 12, Issue 2, October 2024 - March 2025</strong> <strong>Page No: 48-53</strong> <strong>Research Publish Journals</strong> <strong>Website: www.researchpublish.com</strong> <strong>Published Date: 26-December-2024</strong> <strong>DOI: </strong><strong>https://doi.org/10.5281/zenodo.14558345</strong> <strong>Paper Download Link (Source)</strong> <strong>https://www.researchpublish.com/papers/the-importance-of-vapor-recovery-units-vrus-in-oil-refining-</strong>
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Semiarty, Rima, Rizanda Machmud, Abdiana, Annisa Wahyuni, and Prima Kurniati Hamzah. "RELATIONSHIP OF SERVICE RECOVERY TOWARDS PATIENT SATISFACTION IN HOSPITAL IN WEST SUMATERA." Jurnal Administrasi Kesehatan Indonesia 12, no. 2 (2024): 198–205. https://doi.org/10.20473/jaki.v12i2.2024.198-205.
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Background: Patient satisfaction in the M. Djamil Hospital was recorded as 79.61% between January and March 2018. It signifies that patient satisfaction rate has not met the target set of 85%. Aims: This study aims to determine the frequency distribution of service recovery patients, patient satisfaction, and the relationship between services and service recovery patient satisfaction to improve service recovery. Methods: The authors used a cross-sectional research design. The sample was inpatients at RSUP M. Djamil in total of 424 people. The sampling technique was consecutive sampling. The data were collected using the Importance Performance Analysis questionnaire. Data were analyzed using unpaired t-tests and multiple linear regression. Results: The results of the service recovery (distributive justice, procedure justice, interactive justice, reputation justice) has a significant relationship (p-value <0.05) with patient satisfaction. Interactive justice has the strongest relationship with appropriate patient satisfaction and has the greatest Beta value (0,254). Patient satisfaction has a significant relationship (p-value <0.05) with Word of Mouth. Conclusion: RSUP M. Djamil needs to emphasize interactions and justice, especially in providing clear information about medical actions to the patient's family, serving patients politely and friendly, and providing solutions to patients if there are service complaints. Keywords: Hospitalization, Satisfaction, Service Recovery
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OBIESIE, AE, UV NWADI, CK ORANUSI, et al. "Retained Surgical Instruments in The Pelvis Complicated by Colo-vesical Fistula." Orient J Med 34, no. 3-4 (2022): 107–12. https://doi.org/10.5281/zenodo.6815241.
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<strong>ABSTRACT</strong> Retaining a surgical instrument in the patient unintentionally could lead to serious complications and in extreme cases, death. It also damages the reputation of the healthcare provider, as well as the health facility involved. We report a case of retained haemostat and dissecting forceps complicated by colo-vesical fistula 10 years after hysterectomy in a 50-year-old lady with a 7-month history of passage of urine per rectum. The foreign bodies were removed as well as an associated bladder calculus. The fistulae were repaired and recovery was uneventful.
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Sultan, Z. Al-Khaldi. "Disaster Recovery Plan for Network Service Provider." International Journal of Computer Science and Information Technology Research 10, no. 3 (2022): 98–105. https://doi.org/10.5281/zenodo.7116002.
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<strong>Abstract:</strong> We cannot prevent accident or outages in business even with low probability risk, major outages could destroy a company, if it does not have an effective business continuity plan or disaster recovery plan. It may impact its reputation severely. This paper discusses the importance of such plan with the risk and cost analysis related to disaster recovery. The design of network should be tolerance for failure and consider redundancy for devices which has high impact on the operations. The network team should practice hardening the network equipment's by disabling unsecure protocols and fix vulnerabilities in timely manner. In addition, design a portable communication room that can be used in case of major outage take place. Also define the location of these portables that will help in fast recovery of services. Finally discuss the importance of conducting regular drills and assure the effectiveness of disaster recovery plan. <strong>Keywords:</strong> Disaster recovery plan, risk analysis, IT networking, business continuity. <strong>Title:</strong> Disaster Recovery Plan for Network Service Provider <strong>Author:</strong> Sultan Z Al-Khaldi <strong>International Journal of Computer Science and Information Technology Research</strong> <strong>ISSN 2348-1196 (print), ISSN 2348-120X (online)</strong> <strong>Vol. 10, Issue 3, July 2022 - September 2022</strong> <strong>Page No: 98-105</strong> <strong>Research Publish Journals</strong> <strong>Website: www.researchpublish.com</strong> <strong>Published Date: 27-September-2022</strong> <strong>DOI: https://doi.org/10.5281/zenodo.7116002</strong> <strong>Paper Download Link (Source)</strong> <strong>https://www.researchpublish.com/papers/disaster-recovery-plan-for-network-service-provider</strong>
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Reshetnyak, Olena I., Olena B. Zhykhor, Mikhailo V. Popovich, and Bohdan I. Zhykhor. "Ensuring the Resilience of the Restaurant Market of Ukraine During the Wartime." Business Inform 12, no. 551 (2023): 215–22. http://dx.doi.org/10.32983/2222-4459-2023-12-215-222.
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The recovery of domestic business, in particular restaurant business, during and after the wartime should be based on a new philosophy of economic management. One approach that can be taken into account is the conception of resilience of socioeconomic systems. The aim of the study is to form directions for ensuring the resilience of the restaurant market of Ukraine in the conditions of wartime and the post-war reconstruction. It is defined that the resilience of restaurant market enterprises is their ability to resist, adapt and be successful in the face of shocks, crises and challenges of the external and internal environment, in particular caused by russia’s military aggression against Ukraine. Ensuring the resilience of enterprises in the restaurant market requires a balanced focus on six dimensions: financial, operational, technological, organizational, reputational, and the dimension of business models. Based on the analysis of statistical data, it is determined that after the onset of a full-scale war, restaurant market enterprises found themselves in a situation for which they were not prepared, but some establishments were able to quickly adapt and, over time, improve the results of their activities, that is, they proved their resilience. Meantime, in most regions, in particular in the South and East of our country, the restaurant market cannot yet recover due to constant shelling and a high level of risks. It is noted that the recovery of the domestic economy in the wartime and post-wartime periods is directly related to the resilience of Ukrainian business, in particular restaurants. Ensuring the resilience of enterprises in the restaurant market can be achieved through enhanced monitoring of risks that go beyond the usual types of risks; implementation of advanced scenario planning, new technologies, new business models and proactive management of the institution’s reputation. In order to ensure future resilience, restaurant market enterprises should determine the level of their current stability and resilience, the degree and nature of resilience in the future, and develop their own approaches to creating and maintaining the necessary resilience.