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Journal articles on the topic 'Responsiveness factors'

Author: Grafiati

Published: 2 June 2025

Last updated: 31 July 2025

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1

Hallman, Mikko, T. Allen Merritt, Anneli Kari, and Kristina Bry. "Factors Affecting Surfactant Responsiveness." Annals of Medicine 23, no. 6 (1991): 693–98. http://dx.doi.org/10.3109/07853899109148105.

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2

Trang, Huynh Hieu Doan. "Factors Influencing the Responsiveness of Textbooks and Course Readings." Multicultural Education 7, no. 12 (2021): 610. https://doi.org/10.5281/zenodo.5809340.

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<em>The paper is aimed at identifying the factors influencing the responsiveness of textbooks and course readings at an academic library in the Mekong Delta, Vietnam. Using a quantitative approach, online survey was undertaken with 444 participants (370 undergraduates, 66 Master students and 8 PhD candidates). The findings from the study show that five groups of factors influenced the responsiveness of textbooks and course readings. They include textbook features, the publisher and author, the learner, library policy, and the teacher. Technology and Library staff had no influence on the respon

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3

Berger, Florian, and Caroline Gutjahr. "Factors affecting plant responsiveness to arbuscular mycorrhiza." Current Opinion in Plant Biology 59 (February 2021): 101994. http://dx.doi.org/10.1016/j.pbi.2020.101994.

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4

Attwood, A. S., P. Terry, and S. Higgs. "Exploring factors that mediate responsiveness to caffeine." Appetite 47, no. 2 (2006): 258. http://dx.doi.org/10.1016/j.appet.2006.07.007.

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5

Schaefer, E. J., J. M. Ordovas, and A. H. Lichtenstein. "Genetic factors in lipoprotein responsiveness to diet." Atherosclerosis 109, no. 1-2 (1994): 87. http://dx.doi.org/10.1016/0021-9150(94)93366-9.

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6

Rollman, G. B., E. G. Hapidou, and S. H. Jarmain. "Gender differences in pain responsiveness: Contributing factors." Pain 41 (January 1990): S314. http://dx.doi.org/10.1016/0304-3959(90)92744-b.

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7

Yang, Nan, Don D. Sin, and Delbert R. Dorscheid. "Various factors affect lipopolysaccharide sensitization in cell cultures." BioTechniques 69, no. 2 (2020): 126–32. http://dx.doi.org/10.2144/btn-2020-0043.

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Commercially available lipopolysaccharide (LPS) is commonly used in research. Although protocols for its use are well established, we experienced a loss of LPS responsiveness in our cell cultures despite no obvious experimental changes. Our cell lines were stimulated with LPS and the media quantified for LPS responsiveness via an IL-8 ELISA. We discovered that the major cause of signal loss was differences in fetal bovine serum (FBS) formulation and concentration. One FBS formulation was notably better at eliciting an IL-8 signal than the second FBS, and 10% FBS in media was better at inducing

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8

OWNBY, DENNIS R, EDWARD L PETERSON, and CHRISTINE C JOHNSON. "Factors Related to Methacholine Airway Responsiveness in Children." American Journal of Respiratory and Critical Care Medicine 161, no. 5 (2000): 1578–83. http://dx.doi.org/10.1164/ajrccm.161.5.9812156.

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9

COHEN, PHILIP. "Variability in Responsiveness to Environmental Factors in Man." Annals of the New York Academy of Sciences 618, no. 1 Temporal Cont (1991): 602–3. http://dx.doi.org/10.1111/j.1749-6632.1991.tb27287.x.

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10

Agrawal, Durgesh Kumar. "Demand Chain Management: Factors Enhancing Market Responsiveness Capabilities." Journal of Marketing Channels 19, no. 2 (2012): 101–19. http://dx.doi.org/10.1080/1046669x.2012.667760.

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11

Hus, Vanessa, Somer Bishop, Katherine Gotham, Marisela Huerta, and Catherine Lord. "Factors influencing scores on the social responsiveness scale." Journal of Child Psychology and Psychiatry 54, no. 2 (2012): 216–24. http://dx.doi.org/10.1111/j.1469-7610.2012.02589.x.

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12

Mercadante, S. "Predictive factors and opioid responsiveness in cancer pain." European Journal of Cancer 34, no. 5 (1998): 627–31. http://dx.doi.org/10.1016/s0959-8049(97)10053-3.

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13

Snashall, P. D., M. K. Gillett, and K. F. Chung. "Factors contributing to bronchial hyper-responsiveness in asthma." Clinical Science 74, no. 2 (1988): 113–18. http://dx.doi.org/10.1042/cs0740113.

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14

Cerulli, Giovanni. "Estimating Responsiveness Scores Using Rscore." Stata Journal: Promoting communications on statistics and Stata 17, no. 2 (2017): 422–41. http://dx.doi.org/10.1177/1536867x1701700210.

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rscore computes unit-specific responsiveness scores using an iterated random-coefficient regression approach. The model fit by rscore considers a regression of a response variable y, that is, outcome, on a series of factors (or regressors) x, that is, varlist, by assuming a different reaction (or “responsiveness”) of each unit to each factor contained in x. rscore allows for i) ranking units according to the obtained level of the responsiveness score; ii) detecting more influential factors in driving unit performance; and iii) studying the distribution (heterogeneity) of factors’ responsivenes

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15

Biddle, Louise, Judith Wenner, and Kayvan Bozorgmehr. "Inequalities in health system responsiveness among asylum seekers and refugees: A population-based, cross-sectional study in Germany." PLOS Global Public Health 2, no. 9 (2022): e0000984. http://dx.doi.org/10.1371/journal.pgph.0000984.

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Global migration has sparked renewed interest in Universal Health Coverage in high-income countries. However, quality of care has received little attention. This study uses the concept of responsiveness to study quality of care for asylum seekers and refugees (ASR) in Germany and identify inequalities among this group. We report results from a population-based, cross-sectional health monitoring survey in Germany’s third-largest federal state using random sampling methods. Established instruments were used to measure responsiveness, health status and socio-demographic factors. Data were weighte

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16

Kibiriti, Hillary, Wanja Tenambergen, and Job Mapesa. "Effect of Socio-demographic Characteristics on Health System Responsiveness in Diabetic and Hypertensive Clinics:." International Journal of Professional Practice 12, no. 2 (2024): 1–14. https://doi.org/10.71274/ijpp.v12i2.320.

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This study aimed to investigate the effect of socio-demographic characteristics on health system responsiveness within diabetic and hypertensive clinics in tier three hospitals in Kenya. Responsiveness, which refers to meeting non-health-improving expectations, is crucial for a well-functioning health system, and gaps in responsiveness can compromise the quality of healthcare. While both client and health system factors contribute to responsiveness, the specific influence of socio-demographic characteristics on health systems responsiveness remains unexplored in Kenyan chronic care centers. Th

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17

Mardhotillah, Rachma Rizqina, and Berto Mulia Wibawa. "E-Service Quality Factors and Customer Satisfaction in Shopee’s E-Commerce Platform." Journal of Applied Management and Business 6, no. 1 (2025): 22–34. https://doi.org/10.37802/jamb.v6i1.1050.

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The rapid growth of e-commerce has intensified competition among platforms in providing the best services to customers. Shopee, one of the largest e-commerce platforms in Southeast Asia, faces challenges in maintaining e-service quality that enhances customer satisfaction. This study aims to analyze the influence of security, reliability, and responsiveness on e-service quality, as well as its impact on customer satisfaction in Shopee's e-commerce platform. This research employs a quantitative approach with purposive random sampling, involving 150 Shopee users as respondents. The data collecte

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18

Al-Refaie, Abbas, Ming-Hsien Li, and Jong-Hwan Ko. "Factors Affecting Customer Linking Capabilities and Customer Satisfaction in CRM." International Journal of Customer Relationship Marketing and Management 3, no. 4 (2012): 16–30. http://dx.doi.org/10.4018/jcrmm.2012100102.

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The implementation of customer relationship management (CRM) is increasingly taking centre stage in organizations’ corporate strategies. This research examines the relationships between human resources, customer orientation, service responsiveness, customer linking capabilities, provider reliability, loyalty, complaint management, customer satisfaction, content usefulness, and content efficiency. To achieve this purpose, two models related to CRM, including customer linking capabilities and customer satisfaction models are built. The data is collected from guests of 3-star, 4-star, 5-star hote

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19

Cirulli, Francesca, Sami L. Gottlieb, Patricia Rosenfeld, and Seymour Levine. "Maternal factors regulate stress responsiveness in the neonatal rat." Psychobiology 20, no. 2 (1992): 143–52. http://dx.doi.org/10.3758/bf03327174.

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20

Singh, Rajesh Kumar. "Modelling of critical factors for responsiveness in supply chain." Journal of Manufacturing Technology Management 26, no. 6 (2015): 868–88. http://dx.doi.org/10.1108/jmtm-04-2014-0042.

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Purpose – In globalized economy, product life cycle is reducing continuously, customers demands are changing fast, and lead time for response is decreasing. In such scenario, ability of firms to quickly respond to changes in their external environment is a primary determinant of firm’s performance. This can be only possible when whole of the supply chain (SC) is responsive. For this, firms have to manage internal operations effectively to enable SC, responsive for market requirements. The purpose of this paper is to identify different factors for responsive SC. Design/methodology/approach – Ba

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21

Raptis, L. "Polyomavirus middle tumor antigen increases responsiveness to growth factors." Journal of Virology 65, no. 5 (1991): 2691–94. http://dx.doi.org/10.1128/jvi.65.5.2691-2694.1991.

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22

Drexler, HG. "Responsiveness of B-cll cells to growth factors [letter]." Blood 72, no. 4 (1988): 1435–36. http://dx.doi.org/10.1182/blood.v72.4.1435b.1435b.

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23

Drexler, HG. "Responsiveness of B-cll cells to growth factors [letter]." Blood 72, no. 4 (1988): 1435–36. http://dx.doi.org/10.1182/blood.v72.4.1435b.bloodjournal7241435b.

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24

Azmeh, Roua, and Gregg T. Lueder. "006: Prognostic factors in infants with decreased visual responsiveness." Journal of American Association for Pediatric Ophthalmology and Strabismus 13, no. 1 (2009): e2. http://dx.doi.org/10.1016/j.jaapos.2008.12.104.

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25

Sharif, Sameer, and Julian J. Owen. "What Factors Predict Fluid Responsiveness in Hemodynamically Unstable Patients?" Annals of Emergency Medicine 71, no. 4 (2018): 482–84. http://dx.doi.org/10.1016/j.annemergmed.2017.10.003.

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26

RAJAKULASINGAM, K., M. CHURCH, P. HOWARTH, and S. HOLGATE. "Factors determining bradykinin bronchial responsiveness and refractoriness in asthma." Journal of Allergy and Clinical Immunology 92, no. 1 (1993): 140–42. http://dx.doi.org/10.1016/0091-6749(93)90049-l.

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27

Haley, Kathleen J., Jessica Lasky-Su, Sara E. Manoli, et al. "RUNX transcription factors: association with pediatric asthma and modulated by maternal smoking." American Journal of Physiology-Lung Cellular and Molecular Physiology 301, no. 5 (2011): L693—L701. http://dx.doi.org/10.1152/ajplung.00348.2010.

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Intrauterine smoke exposure (IUS) is a strong risk factor for development of airways responsiveness and asthma in childhood. Runt-related transcription factors (RUNX1–3) have critical roles in immune system development and function. We hypothesized that genetic variations in RUNX1 would be associated with airway responsiveness in asthmatic children and that this association would be modified by IUS. Family-based association testing analysis in the Childhood Asthma Management Program genome-wide genotype data showed that 17 of 100 RUNX1 single-nucleotide polymorphisms (SNPs) were significantly

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28

Et. al., Shreyansh Jain,. "SUPPLY CHAIN MANAGEMENT AND ITS PRACTICAL IMPACT." INFORMATION TECHNOLOGY IN INDUSTRY 9, no. 2 (2021): 357–64. http://dx.doi.org/10.17762/itii.v9i2.355.

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This paper studied about the role of different independent factors on supply chain responsiveness. Here, we considered factors such as joint decision making, information quality and performance risk as three independent variables and supply chain responsiveness as a dependent variable. We tried to survey different supply chain professionals working in different sectors to have an unbiased image in our study. After applying Pearson corelation in our study, we understood the significance of our independent variables on supply chain responsiveness. The positive significance shows the import

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29

Kusdiyantoro, Sujadi. "PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN MAHASISWA PROGRAM PASCASARJANA MAGISTER MANAJEMEN STIE ABI SURABAYA." JBMP (Jurnal Bisnis, Manajemen dan Perbankan) 1, no. 2 (2016): 121. http://dx.doi.org/10.21070/jbmp.v1i2.268.

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This research do the analysis afterwards several factors that can affect satisfaction students graduate program management abi magister stie surabaya .Research objectives of research is to be accomplished: (1) to know the quality of services the influence of factors which consists of physical proof (tangible), keterandalan (reliability), responsiveness (responsiveness), and guarantee (assurance) and simultaneous partial evaluation as well as the most dominant against satisfaction students graduate program management abi magister stie surabaya .The population in this research was all students g

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30

Segal, Allen T. "FOLLOW-UP OF ASTHMA FROM CHILDHOOD TO ADULTHOOD: INFLUENCE OF POTENTIAL CHILDHOOD RISK FACTORS ON THE OUTCOME OF PULMONARY FUNCTION AND BRONCHIAL RESPONSIVENESS IN ADULTHOOD." Pediatrics 96, no. 2 (1995): 389. http://dx.doi.org/10.1542/peds.96.2.389.

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FEV1 in adults with asthma was significantly predicted only by the childhood level of FEV1. The presence of bronchial responsiveness in adulthood was significantly predicted by the female gender and the degree of bronchial responsiveness in childhood. The degree of bronchial responsiveness in adulthood was only weakly related to the initial degree of responsiveness in childhood.

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31

Tian, Shaoqing, Rongrong He, Chongli Huang, Qiong Feng, and Fan Jiang. "A SCI Analysis Model: Research on Influencing Factors of Local E-Government Responsiveness in China." Discrete Dynamics in Nature and Society 2021 (March 31, 2021): 1–10. http://dx.doi.org/10.1155/2021/6654354.

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In order to explore the influencing factors of the e-government responsiveness in China, the System-Competition-Interaction analysis model was proposed to reflect the ability of e-government to respond to citizens’ demands. 960 pieces of information were collected from 480 local e-government websites in China, and field experiments were conducted on how local governments responded to citizens’ demands. The results show that there are regional differences in e-government responsiveness in China. The response probability of Northeast China is the lowest, and that of western region is the slowest

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32

Nguyen, Nu Hoang Tam. "Factors Influencing Customer Satisfaction towards Internet Banking Service: Case Study of Vietnam." Journal of Economics, Finance And Management Studies 07, no. 05 (2024): 2325–36. https://doi.org/10.5281/zenodo.11112426.

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This study investigates the impact of service quality dimensions on customer satisfaction in the context of internet banking services in Vietnam. Using a quantitative approach, data were collected through a structured questionnaire from a sample of 934 customers of the ten largest banks in Vietnam. The five service quality dimensions examined in this study are Tangibility, Reliability, Assurance, Responsiveness, and Empathy. Correlation and multiple regression analyses were conducted to assess the relationships between these dimensions and customer satisfaction. The correlation analysis reveal

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33

Lestari, Emi. "Factors Affecting Students’ Decisions Choosing SMA Maitreyawira Batam." JURNAL TERAPAN MANAJEMEN DAN BISNIS 3, no. 2 (2017): 172. http://dx.doi.org/10.26737/jtmb.v3i2.298.

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<p>This study examines the quality of service that includes variable Reliability, Responsiveness, Assurance, Empathy and Evidence Direct (Tangible) partially and simultaneously affect the decision of students to choose SMA Maitreyawira Batam. The method of multiple regression analysis used by the researcher is to know and examine how big influence of independent variable which numbers two or more. Multiple regression analysis is used to know the influence of independent variables on dependent variable. The number of samples of this research is 110 students of SMA Maitreyawira Batam. The

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34

Journal, IJSREM. "Comprehensive Insights into Service Quality Dimensions Exploring the Key Factors." INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 08, no. 02 (2024): 1–13. http://dx.doi.org/10.55041/ijsrem28569.

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This article explores the critical role of service quality in customer satisfaction and loyalty across industries. It provides an overview of key dimensions like reliability, assurance, tangibles, empathy, and responsiveness. Understanding these dimensions is essential for meeting customer expectations. Factors influencing service quality perception, evaluation methods, and tools are discussed. Strategies for enhancing service quality include employee training, technology utilization, personalization, fostering a customer-centric culture, facility investment, and establishing clear service gua

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35

Mapp, C., J. Hartiala, O. L. Frick, R. L. Shields, and W. M. Gold. "Immunologic and nonimmunologic responsiveness in ragweed-sensitized dogs." Journal of Applied Physiology 61, no. 4 (1986): 1467–74. http://dx.doi.org/10.1152/jappl.1986.61.4.1467.

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The relationship between airway responsiveness to inhaled antigen and histamine, immunologic release of lung histamine, immunologic responsiveness of skin, and specific immunoglobulin E (IgE) antibodies were examined in 11 inbred allergic dogs immunized with extracts of ragweed and grass and 5 nonimmunized control dogs from the same colony. Airway responsiveness to antigen and histamine was characterized by the doses that increased the airflow resistance of the total respiratory system to twice the control values (ED200). Highly significant correlations were found between airway responsiveness

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36

Kibiriti, Hillary, Wanja Mwaura Tenambergen, and Job Mapesa. "Modeling Predictors of Health System Responsiveness among Chronic Care Centers in Tier Three Hospitals in Kenya." International Journal of Professional Practice 12, no. 3 (2024): 1–14. https://doi.org/10.71274/ijpp.v12i3.321.

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This study sought to model predictors of health system responsiveness among diabetic and hypertensive patients in Kenyan primary hospitals. Responsiveness in the health system hinges on service provision and system demands, but there are noted deficiencies in Kenya prompting this study. The study explored how valuations, accountability, access, structural factors, organizational culture, and perceptions of justice impact responsiveness. This cross-sectional survey provided baseline data for an intervention study. From a sampling frame of 853 patients, 323 were sampled using the Fishers et al.

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37

MacDonald, S. M., L. M. Lichtenstein, D. Proud, et al. "Studies of IgE-dependent histamine releasing factors: heterogeneity of IgE." Journal of Immunology 139, no. 2 (1987): 506–12. http://dx.doi.org/10.4049/jimmunol.139.2.506.

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Abstract Nasal lavage fluids from unstimulated individuals contain a histamine-releasing factor (HRF) similar to those which we have previously described from macrophages, platelets, and from blister fluids obtained during the late cutaneous reaction. The nasal HRF was partially purified by ion-exchange chromatography and gel filtration. Although some m.w. heterogeneity was observed, the majority of the HRF eluted at an apparent m.w. range of 15,000 to 30,000. This partially purified HRF induced histamine release from basophils of certain individuals. Histamine release occurred via a mechanism

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38

Lin, Xia, Fangmei Lin, Tingting Liang, Mariette F. Ducatez, Mark Zanin, and Sook-San Wong. "Antibody Responsiveness to Influenza: What Drives It?" Viruses 13, no. 7 (2021): 1400. http://dx.doi.org/10.3390/v13071400.

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The induction of a specific antibody response has long been accepted as a serological hallmark of recent infection or antigen exposure. Much of our understanding of the influenza antibody response has been derived from studying antibodies that target the hemagglutinin (HA) protein. However, growing evidence points to limitations associated with this approach. In this review, we aim to highlight the issue of antibody non-responsiveness after influenza virus infection and vaccination. We will then provide an overview of the major factors known to influence antibody responsiveness to influenza af

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39

Abdo, Ritbano Ahmed, Hassen Mosa Halil, Biruk Assefa Kebede, et al. "Health system responsiveness in maternity care at Hadiya zone public hospitals in Southern Ethiopia: Users’ perspectives." PLOS ONE 16, no. 10 (2021): e0258092. http://dx.doi.org/10.1371/journal.pone.0258092.

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Background Health system responsiveness refers to non-financial, non-clinical qualities of care that reflect respect for human dignity and interpersonal aspects of the care process. The non-clinical aspects of the health system are therefore essential to the provision of services to patients. Therefore, the main purpose of this study was to assess the responsiveness in maternity care, domain performance and factors associated with responsiveness in maternity care in the Hadiya Zone public Hospitals in Southern Ethiopia. Methods A hospital-based cross-sectional study was employed on 413 partici

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40

Abdo, Ritbano Ahmed, Hassen Mosa Halil, Biruk Assefa Kebede, et al. "Health system responsiveness in maternity care at Hadiya zone public hospitals in Southern Ethiopia: Users’ perspectives." PLOS ONE 16, no. 10 (2021): e0258092. http://dx.doi.org/10.1371/journal.pone.0258092.

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Background Health system responsiveness refers to non-financial, non-clinical qualities of care that reflect respect for human dignity and interpersonal aspects of the care process. The non-clinical aspects of the health system are therefore essential to the provision of services to patients. Therefore, the main purpose of this study was to assess the responsiveness in maternity care, domain performance and factors associated with responsiveness in maternity care in the Hadiya Zone public Hospitals in Southern Ethiopia. Methods A hospital-based cross-sectional study was employed on 413 partici

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41

Tuan, Nguyen Anh, and Nguyen Thi Vien Ly. "Factors affecting customers' satisfaction on service quality – the case of Duong Vy service trading limited company." Science & Technology Development Journal - Economics - Law and Management 4, no. 3 (2020): First. http://dx.doi.org/10.32508/stdjelm.v4i3.649.

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This study analyzes the factors affecting customer satisfaction about the service quality of businesses operating in the field of logistics, using the case study conducted at Duong Vy company. From the SERVQUAL model of Parasuraman, this study develops a model to measure the satisfaction of logistics service quality which consists of five factors, including (1) reliability, (2) responsiveness, (3) assurance, (4) empathy, and (5) tangibles. The study used quantitative methods (linear regression) to analyze data sets collected from 256 customers of Duong Vy to test the research hypotheses. The r

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42

Richmond, Virginia P., and James C. McCroskey. "Reliability and Separation of Factors on the Assertiveness-Responsiveness Measure." Psychological Reports 67, no. 2 (1990): 449–50. http://dx.doi.org/10.2466/pr0.1990.67.2.449.

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43

Ford, Jessica L., and Keri K. Stephens. "Pairing Organizational and Individual Factors to Improve Employees’ Risk Responsiveness." Management Communication Quarterly 32, no. 4 (2018): 504–33. http://dx.doi.org/10.1177/0893318918774418.

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Scholars and practitioners have established various mechanisms and processes that help safeguard employee health and safety. Extant literature emphasizes the importance of training workers to respond to workplace hazards but often overlooks the influence of organizational factors on employees’ safety behavior. This study surveyed employees at a U.S. oil refinery to assess the influence of both individual and organizational factors on risk responsiveness—behaviors such as having safety conversations at work, possessing self-efficacy, and being willing to respond appropriately to risks. Drawing

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44

Kristjánsson, Sigurdur, and Göran Wennergren. "What factors determine future bronchial hyper-responsiveness following early wheezing?" Acta Paediatrica 96, no. 10 (2007): 1387–88. http://dx.doi.org/10.1111/j.1651-2227.2007.00481.x.

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45

Folkerts, Gert, Joris Kloek, Pierangelo Geppetti, Henk J. Van der Linde, and Frans P. Nijkamp. "Factors that determine acetylcholine responsiveness of guinea pig tracheal tubes." European Journal of Pharmacology 420, no. 2-3 (2001): 151–57. http://dx.doi.org/10.1016/s0014-2999(01)01016-0.

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46

Cristofalo, V. J., P. D. Phillips, T. Sorger, and G. Gerhard. "Alterations in the Responsiveness of Senescent Cells to Growth Factors." Journal of Gerontology 44, no. 6 (1989): 55–62. http://dx.doi.org/10.1093/geronj/44.6.55.

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47

RICHMOND, VIRGINIA P. "RELIABILITY AND SEPARATION OF FACTORS ON THE ASSERTIVENESS-RESPONSIVENESS MEASURE." Psychological Reports 67, no. 6 (1990): 449. http://dx.doi.org/10.2466/pr0.67.6.449-450.

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48

Tremblay⁎, D., D. Roberge, K. Charlebois, and O. Djouder. "Factors associated with elderly patients' perception of cancer services responsiveness." Journal of Geriatric Oncology 3 (October 2012): S32. http://dx.doi.org/10.1016/j.jgo.2012.09.056.

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49

Asan, Ali, Huriye Demirhan, Hülya Çetin Sorkun, et al. "Factors affecting responsiveness to hepatitis B immunization in dialysis patients." International Urology and Nephrology 49, no. 10 (2017): 1845–50. http://dx.doi.org/10.1007/s11255-017-1616-9.

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50

S. M. Ikhtiar, Alam, and Jahan Kawsar. "Factors Determining Perceived Service Quality:." DIU Journal of Business and Entrepreneurship 2, no. 01 (2007): 132–53. http://dx.doi.org/10.36481/diujbe.v02i1.0p8zcs93.

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Research suggests that customers do not perceive quality of service in a unidimensional way but rather evaluate quality based on multiple factors. Parasuraman, Zeithaml, and Berry (1988) proposed five specific dimensions of service quality that apply across a variety of service contexts. The five dimensions are reliability (ability to perform the promised service dependably and accurately), responsiveness (willingness to help customers and provide prompt service), assurance (employees’ knowledge and courtesy and their ability to inspire trust and confidence), empathy (caring, individualized at

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