Dissertations / Theses: 'Restaurant and Institutional Management'

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Kirby, Allison D. (Allison Dawn). "Characteristics of Four-Year Baccalaureate Hotel, Restaurant and Institutional Management Programs." Thesis, University of North Texas, 1996. https://digital.library.unt.edu/ark:/67531/metadc277939/.

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The research questions of this study were to determine the specific hotel, restaurant and institutional management courses offered as required and elective courses, to determine which hospitality management courses were taught by faculty members in the hospitality management program versus being taught by faculty in other programs, to determine the teaching methods used to present hospitality curriculum, and to determine the distance learning methods currently used.

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Phillips, Roberta Annette. "Evaluation of the undergraduate restaurant management program at Kansas State University." Thesis, Kansas State University, 1986. http://hdl.handle.net/2097/9946.

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Pongsriwat, Alisa, and Wissawa Aunyawong. "Cross Institutional and Cultural Barriers : The Opportunity of Thai entrepreneurs in doing business in Sweden - Case study of Restaurant business." Thesis, Mälardalen University, School of Sustainable Development of Society and Technology, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-10059.

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Seminar Date: 28th May, 2010

Level: Master Thesis – EFO705

Program: MIMA – International Business and Entrepreneurship

Authors: Alisa Pongsriwat & Wissawa Aunyawong

Title: Cross Institutional and Cultural Barriers: The opportunity of Thai entrepreneurs in doing business in Sweden - Case study of Restaurant business

Tutor: Sune Tjernström

Background: Doing Thai Restaurant in Sweden seems to be opportunity of Thai entrepreneurs as there are potential trend leading to business success and many advantages supporting investment. However, cross institutional and cultural barriers can cause business failure.

Research Problem:´How can Thai entrepreneur overcome the cross institutional and cultural barriers for successfully running restaurant business in Sweden to beat in Swedish market?

Purpose: Our purpose is to understand and explain the cross cultural barriers in doing Thai restaurant business in Sweden in the context of cultures embedded in both Thailand and Sweden. The foundation of our research is based on the case study of Thai food restaurants in Sweden.

Method: Our research is mainly based on qualitative research using the case study and the secondary information gathered during the research. We have also taken into account some primary information by conducting three semi-structured interviews from the Thai owners of Thai restaurants in different locations in Sweden. All the information collected during the course of our research has been analyzed and has finally led us to a conclusion.

Conclusion: After the analysis of outcomes, both from the interviews and the secondary information conducted, we concluded that Thai entrepreneurs need to strictly follow the laws and regulations of Sweden because they cannot be changed. They also need to adapt some norms and cultures but not too much in order to maintain Thai uniqueness as competitive advantage in Swedish market. We have recommended that Thai entrepreneurs should recognize the key characteristics between Thai and Swede as the key successful business.

Contribution: Our research will give the useful information and practical recommendations in the future to the Thai entrepreneurs in Thailand, who are interesting in doing business in Sweden in order to seeking new opportunity.

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Shioda, Romy 1977. "Restaurant revenue management." Thesis, Massachusetts Institute of Technology, 2002. http://hdl.handle.net/1721.1/28250.

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Thesis (S.M.)--Massachusetts Institute of Technology, Sloan School of Management, Operations Research Center, 2002.
Includes bibliographical references (p. 59-60).
We develop two classes of optimization models in order to maximize revenue in a restaurant, while controlling average waiting time as well as perceived fairness, that may violate the first-come-first-serve (FCFS) rule. In the first class of models, we use integer programming, stochastic programming and approximate dynamic programming methods to decide dynamically when, if at all, to seat an incoming party during the day of operation of a restaurant that does not accept reservations. In a computational study with simulated data, we show that optimization based methods enhance revenle relative to the industry practice of FCFS by 0.11% to 2.22% for low load factors, by 0.16% to 2.96% for medium load factors, and by 7.65% to 13.13% for high load factors, without increasing and occasionally decreasing waiting times compared to FCFS. The second class of models addresses reservations. We propose a two step procedure: use a stochastic gradient algorithm to decide a priori how many reservations to accept for a future time and then use approximate dynamic programming methods to decide dynamically when, if at all, to seat an incoming party during the day of operation. In a computational study involving real data from an Atlanta restaurant, the reservation model improves revenue relative to FCFS by 3.5% for low load factors and 7.3% for high load factors.
by Romy Shioda.
S.M.

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Huber, Marsha M. "Measurement of Restaurant Manager Perceptions of Restaurant Management Information Systems." The Ohio State University, 2003. http://rave.ohiolink.edu/etdc/view?acc_num=osu1046698635.

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Pitisom, Yingluck. "Restaurant industry and marketing plan for Studio Thai restaurant." CSUSB ScholarWorks, 2004. https://scholarworks.lib.csusb.edu/etd-project/2603.

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This project focused on restaurant industry analysis, start-up requirements, planning decisions, human resource management and restaurant marketing strategies. A marketing plan has been developed for the purposes of opening Studio Thai in the near future.

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Eleazar, Rosanne Nicollette M. "Restaurant families in Manila : lessons in restaurant longevity /." Title page, table of contents and abstract only, 2004. http://web4.library.adelaide.edu.au/theses/09ARM/09arme381.pdf.

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Andersson, Karl, and Henrik Wittgren. "Restaurangbesökarens inställning till Restaurant Revenue Management." Thesis, Örebro universitet, Restaurang- och hotellhögskolan, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-51732.

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Chen, Yaming. "Chinese Restaurant Online System." CSUSB ScholarWorks, 2005. https://scholarworks.lib.csusb.edu/etd-project/2833.

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Chinese Restaurant Online System was designed to allow customers to view information about the restaurant over the Web and order some dishes online. It allows employees to login to do their work, depending on their sponsored rights.

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Mack, Corina Joy. "Leadership styles of restaurant managers." Menomonie, WI : University of Wisconsin--Stout, 2005. http://www.uwstout.edu/lib/thesis/2005/2005mackc.pdf.

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Choi, Jihee. "Brand Crisis Management in the Restaurant Industry." The Ohio State University, 2017. http://rave.ohiolink.edu/etdc/view?acc_num=osu1502924048683273.

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Kanyaboina, Rajanikanth. "E-staurant a software infrastructure for restaurant management /." [Gainesville, Fla.] : University of Florida, 2001. http://etd.fcla.edu/etd/uf/2001/anp1605/finaldoc.pdf.

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Thesis (M.S.)--University of Florida, 2001.
Title from first page of PDF file. Document formatted into pages; contains x, 65 p.; also contains graphics. Vita. Includes bibliographical references (p. 63-64).

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Liu, Lu, and Yi Ding. "Supply chain management risks in a sushi restaurant." Thesis, Högskolan i Gävle, Avdelningen för bygg- energi- och miljöteknik, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-16352.

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Chen, Kai Wei Kevin. "Korean restaurant business plan in Taiwan." Thesis, Massachusetts Institute of Technology, 2013. http://hdl.handle.net/1721.1/81071.

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Thesis (S.M. in Management Studies)--Massachusetts Institute of Technology, Sloan School of Management, 2013.
Cataloged from PDF version of thesis.
Includes bibliographical references (p. 43).
Taiwan's food and beverage business has been one of the main drivers of the country's economic growth for the past several years. As Taiwan becomes more prosperous and grows beyond the traditional OEM/ODM businesses, citizens start to value eating as an important part of everyday lifestyles. Many restaurant brands have captured the trend and have expanded very successfully both in Taiwan and other parts of the world. Specifically, local cuisines as well as cuisines from Japan, Italy, France, and the US have exploded in popularity. Interestingly, Korean cuisine has been lackluster in Taiwan, despite the rise of Korean pop culture in general and the proximity of the two countries. My research will focus on the food and beverage industry in Taiwan and the existing opportunities to start a Korean restaurant business. The study includes an overall industry analysis of the food and beverage sector in Taiwan, from the angle of competitive landscape, customer preferences to industry developments and trends. The study also includes my personal business aspirations and strategies that I will take given the food and beverage environment in Taiwan.
by Kai Wei Kevin Chen.
S.M.in Management Studies

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Karunamoothei, V. "Restaurant food waste management using microwave plasma gasification technology." Thesis, Liverpool John Moores University, 2018. http://researchonline.ljmu.ac.uk/8723/.

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The novelty of this research is that it investigates an on-site solution for the treatment of restaurant waste using a microwave generated plasma for pyrolysis and gasification. The developed system has been used to treat waste from a city centre fast food restaurant. The system was designed with the aim of reducing the amount of waste being sent to landfill by approximately 94%. The waste is mostly food based but also includes paper waste such as napkins. It was separated into three categories: mixed food, paper and fries. Samples of the mixed food and paper waste were analysed for chemical composition and calorific value. A 2.45GHz magnetron was used to supply 1kW of microwave power to a plasma cavity that had an argon flow rate of 1.5 litre per minute. The design of the microwave plasma cavity was performed using the simulation software, COMSOL. The cavity consists of a tapered waveguide section that is shorted at one end to produce a stationary wave with a large electric field at the gas nozzle. The field is strong enough to produce a self-striking argon plasma when the power is applied. Nitrogen was used to keep the plasma cavity clear of smoke, vapours and other hot gas. The best nitrogen flow rates were found to be around 2 litres/minute, although 5 litres/minute was used in the test to avoid the CO sensor saturating. The combination of the argon and nitrogen was used to purge the gasifier of oxygen. The pressure inside the gasifier was held at 200mbar during the experiments. The resulting plasma jet was used to produce syngas from the waste samples inside a thermally insulated, steel-walled reactor. Temperature profiles were recorded to find the best gas flow rates. 10g samples of the three waste categories were tested in triplicate and the results are presented. Syngas production was recorded using a Quintox gas analyser that measured CO, CO2 and O2. The data was captured every 10s during testing using a PC running a custom-built LabVIEW program. This program was also used to set the microwave output power and record the reflected power and temperatures using National Instruments cDAQ modules with analogue to digital converters. The CO and H2 in syngas can be used as a fuel to offset the cost of running the plasma jet. The results reveal that it is possible to generate the syngas using waste food materials. This study has included an investigation of some of the parameters, including power and flow rates of argon and nitrogen, on the plasma created. Others effects were taken into consideration throughout the research such as the study of the sample moisture levels and the final reduction of mass after the experiment. The ashes produced by the tests were investigated using SEM/EDX analysis. These results are also presented and analysed.

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Calcador, Dr Carlos Juan. "Restaurant Management Strategies to Comply With Food Safety Regulations." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/4129.

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The recent economic crisis in Puerto Rico has created decreased health department fiscal capabilities, adding more responsibilities to health department officials in charge of restaurant inspections without adding more operational funds, which in turn led to less regulatory capacity. This situation instigated increased food safety regulation violations, and food safety legislation changes, imposing more economic pressure to restaurant owners, which leads to a lack of restaurant sustainability. The purpose of this case study was to explore strategies six business visionaries, smart entrepreneurs, who have positioned themselves as successful restaurateurs, in the restaurant industry in Puerto Rico. They were key factors in the understanding of the business strategies applied to comply with food safety regulations for the sustainability of their business. The study was grounded in the socio-economic theory of compliance. Semistructured interviews and company documents provided the data for the study. Through thematic analysis, 4 themes emerged, legislative impact and food safety regulations, reducing economic stress and cost controls, customer conduct, and employee knowledge transfer. Although, the fiscal crisis has severely affected the entire restaurant industry and the economy in general, also undoubtedly holds great opportunities for developing new strategies appropriate to the fiscal situation. One recommendation is to build cooperative relations with government agencies such as the CDC, or the state health department, use of mystery shopper programs, and embrace social impact strategies to improve food service practices that may optimize healthier food consumption for restaurant patrons and increase profitability.

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Vega, Daniel. "Present and future restaurant management competencies: an industry perspective." Thesis, Kansas State University, 2016. http://hdl.handle.net/2097/34508.

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Master of Science
Department of Hospitality Management
Kevin Roberts
Restaurant managers are responsible for the daily operation, coordination of staff, and profitability in the one million plus restaurants in the United States. However, the restaurant industry has a high management turnover rate and the identification of any process that may help restaurant owners identify, hire, and retain qualified managers is vital to the success of any operation, and the industry as a whole. Clearly identifying competencies that are needed for a manager to be successful might help in lowering the turnover rate and ensure that operations are successful. Not only will the identification of competencies benefit operators, it will also provide information for faculty in hospitality programs to build and adapt curriculum to meet the demands of industry. Few studies have focused on restaurant manager competencies and most are over 20 years old, and no studies have explored future competencies. Thus, the purpose of this study is to determine present and future restaurant management competencies. Specific questions include: 1. Which competencies are necessary for entry-level restaurant managers? 2. How will entry-level management competencies change in the next 10 years? 3. What is the magnitude of change between current and future restaurant manager competencies? The sample for this study included 123 restaurant managers in the United States, and yielded a 21.9% response rate. Most of the highest ranked competencies are soft skills. Managers ranked leadership skills as the most important competency, while education was ranked lowest. Interestingly, when exploring individual competencies, results of present compared to future competencies showed a slight decrease in mean score. Paired Samples T-tests were used to explore differences between present and future competencies and between the different domains. Few significant differences were found, though education was the only competency with a significantly higher future mean. Managerial implications, limitations, and directions for future studies are discussed.

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Johnson, Brandon W. "Analysis of the factors involved in restaurant management job satisfaction and retention for Famous Dave's of America." Online version, 2000. http://www.uwstout.edu/lib/thesis/2000/2000johnsonb.pdf.

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Donatien, Hainaut. "Asset liability management individual and institutional approaches." Saarbrücken VDM Verlag Dr. Müller, 2008. http://d-nb.info/988922525/04.

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Valdez, Muñoz Walter. "Institutional framework for environmental management in Peru." Pontificia Universidad Católica del Perú, 2013. http://repositorio.pucp.edu.pe/index/handle/123456789/116022.

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The unfolding inclusion process of environmental management as a Government obligation is developed in this article, explaining its context and evolution in Latin America and the Caribbean plus the Peruvian case. The present document also sets some proposals, according to the author pointview, for improvement of the environmental institutional structure in Peru.
El presente artículo desarrolla el proceso de inclusión de la gestión ambiental como una obligación del Estado, presentando el contexto en el quese da esa inclusión, su evolución en América Latina y el Caribe. Para culminar se discute lo ocurrido en el caso peruano y se plantea algunas propuestasque desde la consideración del autor podrían mejorar la institucionalidad ambiental en el Perú.

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Nguyen, Vinh Huy L. "Institutional Investors, Insiders and the Firm." FIU Digital Commons, 2016. http://digitalcommons.fiu.edu/etd/2637.

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This dissertation is comprised of three chapters that focus on three topics related to institutional investors’ and registered insiders’ trading activities around corporate announcements. The purpose of the research is to provide more insights into the trading behavior of institutions and insiders around corporate events when they are influenced by the anticipation and arrival of new information. Data samples are stratified, regression models are estimated, and control variables are added to ensure the results are significant and robust. The first chapter discusses the information signaling hypothesis around share repurchase announcements. I examine if institutions can trade profitability around the announcement time using signals from insiders and the firm. I find that only transient institutional investors are able to adjust their portfolios to take advantage of the post-announcement price run-up. The second chapter explores the relationship between information asymmetry and the information acquisition process. It appears that institutions prefer using lower cost, small, round lot, 100-share multiples when they can acquire information in advance of the event as in earnings announcements. The last chapter looks at if the information hierarchy hypothesis holds true at the very top of the corporate pyramid. I find that CEO trades are largely ignored and president net purchases have positive effects on merger post-announcement returns. In summary, institutions, insiders, and the firm play important roles in the information dissemination and acquisition process. Hence, their decisions have profound effects on their complicated, interconnected relationships.

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Kwak, Seung Ki. "Institutional theory of naive money." Thesis, Massachusetts Institute of Technology, 2018. http://hdl.handle.net/1721.1/120202.

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Thesis: Ph. D., Massachusetts Institute of Technology, Sloan School of Management, 2018.
Cataloged from PDF version of thesis.
Includes bibliographical references.
In the first chapter, I propose a theoretical framework to elucidate how capital from unsophisticated investors (naive money) is associated with fund performance dynamics. In the framework, when naive money invested in a fund exceeds the ideal amount for the manager's skill, it leads funds to under-perform persistently. In contrast, the model predicts that, when the amount of invested naive money is smaller than the ideal size of a fund reflecting the manager's skill, the fund performs the same as the market on a risk-adjusted basis. Empirical results using mutual fund data support this prediction. In the second chapter, I develop a model that characterizes how naive money influences the decisions of active mutual fund managers: in particular, managerial effort, fees, marketing expenses, private benefit-seeking, and risk-taking. My model predicts that managers who receive a surplus of naive money are inclined to reduce their managerial effort, charge higher fees, allocate more resources towards marketing, and pursue their private benefit by sacrificing returns to investors. In addition, it also predicts that a manager is most likely to increase idiosyncratic risk when the amount of invested naive money gets closer to a certain size of the fund that reflects the manager's skill. In the third chapter, I build a model to study how naive money affects funds' survivorship and entry decisions. Sufficient capital provision from unsophisticated investors elongates the survival of unskilled managers. Competition among funds determines the industry equilibrium, and the equilibrium is affected by several key market conditions: the aggregate investment opportunities, the aggregate capital inflows from unsophisticated investors, and the supply of skilled managers. When AM markets are heterogeneous in investor sophistication, the model shows, AM markets with more sophisticated investors (say, hedge fund markets) differentiate from those with less sophisticated investors (say, mutual fund markets). Skilled managers generate more value in hedge fund markets, and choose to enter those markets.
by Seung Ki Kwak.
1. Theory and Evidence: Mutual Fund Performance Dynamics -- 2. IO of Active Mutual Funds -- 3. IO of the Active AM Industry: Entries and Exits.
Ph. D.

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Kanashiro, Patricia. "Corporate Environmental Strategy| Institutional and Governance Perspectives." Thesis, The George Washington University, 2013. http://pqdtopen.proquest.com/#viewpdf?dispub=3591919.

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This dissertation suggests that the greening of the corporate governance mechanisms—meaning efforts to tie executive compensation to environmental targets (incentive) and to enhance board responsibility over environmental performance (monitoring)—induces managers to comply with pressures to lower toxic emissions in the U.S. high polluting industries.

Although emphasis has been placed on the benefits of greater use of both incentive and monitoring mechanisms to improve corporate environmental performance, there is little consideration given to the potential costs associated with their implementation. I argue that mechanisms of incentive in the form of environmental compensation may serve as substitute of mechanisms of monitoring by the environmental board committee.

However, contrary to my expectations, results show that incentive and monitoring are positively associated. Nonetheless, I suggest that these mechanisms are most effective in improving environmental performance when adopted under specific circumstances of environmental risk. I found that the existence of environmental compensation is positively associated with firms' environmental risk. Furthermore, there is weak evidence showing that environmental board committees are more prevalent in firms that face conditions of moderate environmental risk.

This dissertation employs a panel regression model with random-effects. The sample consists of the S&P500 firms that are required to report toxic emissions to the Toxic Release Inventory, years 2006 to 2011. Data was collected from proxy statements, annual reports, and various other databases.

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Harrison, Donald Lee 1956. "Strategic planning by institutional pharmacy administrators." Thesis, The University of Arizona, 1990. http://hdl.handle.net/10150/277297.

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The extent and quality of strategic planning by institutional pharmacy directors was assessed. Also examined was how the extent and quality of strategic planning, institutional characteristics, pharmacy characteristics, and pharmacy director characteristics might be associated with the pharmacy's overall level of performance in selected areas. The majority of institutional pharmacy directors reported utilizing strategic planning for their departments. The global quality of strategic planning reported by pharmacy directors was average. However, directors conducting strategic planning reported a high level of strategic planning. The directors' rated time available, knowledge, and importance of strategic planning were found to be significantly associated with pharmacy directors' rated quality of strategic planning. Additionally, pharmacy directors' rated quality of strategic planning was found to be significantly associated with pharmacy performance for clinical, distributive, and administrative services.

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Han, Heesup. "Restaurant customers' emotional experiences and perceived switching barriers : a full-service restaurant setting." Diss., Manhattan, Kan. : Kansas State University, 2007. http://hdl.handle.net/2097/438.

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Guinea, Barrientos Héctor Estuardo. "Institutional Aspects of Integrated Flood Management in Guatemala." Doctoral thesis, Uppsala universitet, Institutionen för geovetenskaper, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-234303.

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Floods are a recurrent natural disaster in Guatemala. Heavy and prolonged rainfall often results in floods that affect people’s life and property. Several institutions and policy instruments at local, national or transnational level address flood management. The purpose of this study is to provide useful insights of the institutional aspects of integrated flood management at local, national and transboundary level in Guatemala. Papers I and II, explore institutions at local level, paper III at national level, while paper IV addresses flood management institutions at transboundary level. This research found that for the local and national level, there are several institutions concerned with flood management. In contrast, at transboundary level, and especially for international rivers, flood management institutions are largely absent. At local level, the Local Councils for Development (COCODEs, the acronym in Spanish) are responsible for flood prevention and preparation. While some municipalities are active in flood prevention, response and recovery activities, their limited economic and technical resources restrict their scope of action. Local stakeholders such as COCODEs, farmers groups and other actors are largely neglected in the decision making process. The National Coordinator for Risk Reduction to Disasters (CONRED, Coordinadora Nacional para Reducción de Desastres), the Secretariat for Planning and Programming of the Presidency (SEGEPLAN, Secretaría de Planificación y Programación de la Presidencia), the Guatemalan Ministry of Infrastructure and other national institutions are in charge of planning and implementing flood management strategies, leaving public involvement of local actors mainly to public consultation. At the Central American level, the Coordination Centre for Natural Disasters Prevention in Central America (CEPREDENAC, Centro de Coordinación para la Prevención de Desastres Naturales en América Central), an institution part of the Central American Integration System (SICA by Spanish acronym), shall promote transboundary cooperation regarding disaster management, including flood management. However, transboundary flood management faces several challenges: territorial disputes and sovereignty issues over international rivers are significant obstacles to the implementation of integrated flood management programs.

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Olson, Kristin Erin. "Asset management--service quality : the institutional investor perspective." Thesis, Massachusetts Institute of Technology, 1993. http://hdl.handle.net/1721.1/69315.

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Al, Amri R., Alison J. Glaister, and David P. Spicer. "Talent management practice in Oman: The institutional perspective." Edward Elgar, 2016. http://hdl.handle.net/10454/17930.

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Nordström, Philip, and Karl Lundqvist. "Insikter om intäkter : En studie i Restaurant Revenue Management på restaurang." Thesis, Umeå universitet, Enheten för restauranghögskolan, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-121309.

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Hotellbranschen och flygbranschen har länge använt sig av Revenue Management för att kartlägga sin efterfrågan för att på så sätt öka sina intäkter samtidigt som de ökar värdet för sina kunder och gäster. Då restaurangbranschen på många sätt liknar dessa två branscher kan det anses förbryllande och problematiskt att strategin inte implementerats i lika stor omfattning på restaurang. Denna studie undersöker ur ett Revenue Management-perspektiv hur en medelstor restaurang belägen centralt i en medelstor svensk stad skapar och styr intäkter för att undersöka och föreslå implementering av strategier för bättre lönsamhet. Detta undersöks genom kvantitativa observationer av restaurangens gäster samt en kvalitativ intervju med vd:n för restaurangen och restaurangchefen. Resultatet visar att restaurangens gäster erbjuds mer tid än de behöver för sitt besök, personalen kontrollerar gästers sittid genom arbetsrutiner och bokningssystem samt att ägarna gör ytliga analyser av data för att öka beläggning. Vi ser att restaurangen använder sig av RRM-tekniker som paketering, kontroll och spridning av beläggning och sittid. De har också skapat en framgångsrik kampanj genom ytlig analys av beläggningsdata. Vi ser möjligheter för förbättring i restaurangens bordsval och användning av borden och föreslår därför att restaurangen byter ut några av sina bord samt ändrar personalens arbetsrutiner kring hur de avgränsar sina bord. Vi anser att det kan vara problematiskt att de inte analyserar all den data deras kassa- och bokningssystem erbjuder och föreslår därför att de försöker ta till vara denna för att lättare förstå sina gästers behov och beteende. På så vis kan de möjliggöra en segmentering av sina gäster som de kan skapa riktade erbjudanden till och således öka gästens uppfattade värde på restaurangbesöket. Detta för att RM bygger på att erbjuda rätt produkt, till rätt person, till rätt pris, vid rätt plats och vid rätt tillfälle.

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Williams, Alisa. "Sustainability Strategies for Small Business Restaurant Owners." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/4579.

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Half of new businesses in the United States cease to exist after the first 5 years of operations, and the failure rate continues to increase after the first 10 years. The study was grounded on von Bertalanffy's systems theory to explore business strategies that small business restaurant owners use to sustain their business beyond 5 years. Data were collected by engaging 3 small restaurant business owners in the Little Rock, Arkansas metropolis who sustained their business beyond 5 years. Information obtained from face-to-face interviews and data mining organizational document were analyzed with the support of qualitative software to generate themes. Data analysis included semistructured interviews and review of business documents using data mining and coding keywords for thematic analysis. A total of 5 themes were discovered from the findings, which included formal and informal training, customer relationship, startup resources, capacity building, and consistent quality of food and services. The social change implications of the study include identifying strategies to sustain small restaurant business to create more jobs for local residents, which can positively impact the economic viability of the Little Rock area.

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Hernandez, Nanishka. "Restaurant Revenue Management: Examining Reservation Policy Implications at Fine Dining Restaurants." ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/1283.

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In the restaurant industry, some patrons do not honor their reservations, especially on holidays. Grounded in postpositivism and system theories, the purpose of this comparative study was to examine the impact of implementing a credit card payment policy for fine dining restaurants reservations and no shows after implementation of a credit card guarantee policy at a high-end hotel located in the southeast United States. Data were collected from archival records provided by the hotel executives. According to the results of a Wilcoxon Signed Rank test, there was a statistically significant decrease in the number of no shows, p < .001, after the implementation of the credit card guarantee policy. In a paired sample t-test, there was a statistically significant decrease in the number of reservations, p < .001, after implementation of the credit card guarantee policy. The implications for positive social change include the potential to increase understanding of payment policies as they relate to the restaurant industry. Service industry managers can benefit from implementing payment policies that can vary from specific dates, seasons, and type of services. Customers will also benefit by being able to make reservations not originally possible due to demand. The current study adds to service industry knowledge, increasing the understanding of payment policies as they relate to restaurant industry. Conducting a similar study in other service industries in the future may lead to a better understanding of the nature of policies and customers' traits and behaviors.

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Schaible, Elizabeth. "Teaching moments of truth in dining room management and operations /." Online version of thesis, 1993. http://hdl.handle.net/1850/11579.

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Chia, Michael Chien-Chung. "A study to determine if any significant difference exists in net profitability between restaurant operations which engage in accepted methods of menu planning and restaurant operations which do not." FIU Digital Commons, 1986. http://digitalcommons.fiu.edu/etd/2162.

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The objective of this study is to find out if any significant difference exists in net profitability between restaurant operations which engage in accepted methods of menu planning and restaurant operations which do not. Also to develop a checklist of menu planning methods for restaurant operations to follow in order to avoid menu errors. The goal of this study is to help restaurant operations to be successful and profitable.

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Pitsakis, Konstantinos. "The diffusion of university spinoffs : institutional and ecological perspectives." Thesis, City University London, 2009. http://openaccess.city.ac.uk/12088/.

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Spinoffs are companies based on university intellectual property established to commercialize university technology to the marketplace. The objective of this study was to examine the reasons for the rapid diffusion of spinoffs in the UK, as well as the potential effects of these companies on university resource acquisition. The study used two broad theoretical perspectives from the sociology of organizations: institutional theory and organizational ecology. It blended elements from other related perspectives such as organizational evolution and social exchange theory. Driven by the need to establish a full database of spinoffs for the first time, quantitative data collection and analysis techniques were predominantly employed. The emerging database comprised of nearly 9 million datapoints capturing the full population of university spinoffs (and their demographics) by all English and Scottish universities over a period of 15 years (1993-2007). Qualitative exploratory data collection methods were also used to supplement the design and structure of the study, including hypothesis formation. In total, 6 in-depth interviews with Technology Transfer Managers were conducted at a representative number of universities across England and Scotland. The study identified the role of certain environmental, institutional factors in shaping the decision by universities to adopt spinoff formation as a standard practice. Such factors were the role of networking, social compliance, industry associations, and media information providers. It also demonstrated that spinoff formation gradually but significantly enhanced university financial resources over time. The study finally discussed the process of coevolution of universities and spinoffs as distinct populations of organizations within the community of academic entrepreneurship. Specifically, the discussion moved towards building a new theory of “reciprocal legitimacy”.

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Wade, Richard Barry. "Modeling and analysis of scheduling restaurant personnel." Thesis, Virginia Tech, 1993. http://hdl.handle.net/10919/41407.

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Binay, Murat Mehmet. "Anatomy of institutional investors preferences, performance, and clienteles /." Access restricted to users with UT Austin EID Full text (PDF) from UMI/Dissertation Abstracts International, 2001. http://wwwlib.umi.com/cr/utexas/fullcit?p3024994.

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Johnson-Tate, Dawn Renita. "Effective Strategies Used by Restaurant Managers to Reduce Employee Absenteeism." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5089.

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Employee absenteeism costs organizations in the U.S. restaurant industry more than 15% of profits each year. Some restaurant managers lack strategies to reduce employee absenteeism. Using the expectancy theory, the purpose of this single case study was to explore effective strategies that restaurant managers use to reduce employee absenteeism. The target population was managers of a single restaurant, known for successfully implemented strategies to reduce employee absenteeism, located in the Baltimore-Washington, DC, metropolitan area. Data collection included semistructured face-to-face interviews with 3 managers and a review of company archival documents such as memorandums, training documents, employee records, and employee performance reviews. Data were analyzed using inductive coding of words and phrases from the interviews and noted from the company archival documents. The findings revealed themes that represented restaurant managers' strategies for reducing employee absenteeism including communication, consistent enforcement of management policies, and a positive environment. Managers who used the strategies of communication, consistent enforcement of management policies, and a positive work environment reduced employee absenteeism, which might increase productivity and profitability in the restaurant industry. The implication for positive social change is that restaurant managers might reduce employee absenteeism through implementation of these effective strategies and, in turn, encourage new or sustained employment opportunities, organizational sustainability in the community, and sustained financial well-being of employees and their families.

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Gunden, Nefike. "How Online Reviews Influence Consumer Restaurant Selection." Scholar Commons, 2017. http://scholarcommons.usf.edu/etd/6707.

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Since social media has been growing rapidly, the restaurant industry has been exploring this area extensively. Given that social media provides restaurant consumers with an opportunity to share their dining experiences, several studies have examined the impact of social media on consumer restaurant selection (Tran, 2015). As a part of the social media umbrella, online reviews are significant factors that influence consumer restaurant selection (Park & Nicolau, 2015; Yang, Hlee, Lee, Koo, 2017). However, there is a lack of understanding with regard to which attributes of restaurant online reviews are the most influential when it comes to customer decision making. Therefore, this study aims to investigate the relative importance of online review attributes in consumer restaurant selection. Particularly, this study focuses on the number of online reviews, the overall restaurant rating, and the following restaurant attributes: food quality, service quality, atmosphere, and price, to address the purpose of the research. Based on the recommendation of Orme, (2010), 353 respondents are recruited via Amazon’s Mechanical Turk, and a choice-based-conjoint (CBC) analysis is performed. The CBC analysis reveals the relative importance of each attribute for customer decision making. Based on the CBC analysis, the results confirms that food quality is the most important attribute in consumer restaurant selection. This factor is followed by overall restaurant rating, price, service quality, the number of online reviews, and atmosphere. Additionally, the overall restaurant rating is determined to be a substantially important factor that influences consumer restaurant selection, while the rest of the attributes vary in their rank. The market simulation calculated the preference estimates for the products for each respondent. This approach predicts the impact of each attribute on the market share. Food quality and overall restaurant rating are used for the market simulations. Therefore, it is also found that in relation to the market simulation, the decrease of food quality influenced the market share by about 58.88%. The findings of this study contribute greatly to the knowledge of the importance of food quality, and as a result, an overall restaurant rating. Therefore, restaurant managers should prioritize these key attributes to manage strategies for the restaurant

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Ramafoko, James Maputle. "Institutional evaluation as an integral part of school management." Pretoria : [s.n.], 2005. http://upetd.up.ac.za/thesis/available/etd-12152006-165819/.

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Shin, Hwayeon Helene, and helene shin@abs gov au. "Institutional safe space and shame management in workplace bullying." The Australian National University. Research School of Social Sciences, 2006. http://thesis.anu.edu.au./public/adt-ANU20061114.142503.

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This study addresses the question of how an individuals perception of the safety of his or her institutional space impacts on shame management skills. Shame has been widely recognised as a core emotion that can readily take the form of anger and violence in interpersonal relationships if it is unresolved. When shame is not acknowledged properly, feelings of shame build up and lead to shame-rage spirals that break down social bonds between people. Some might consider the total avoidance of shame experiences as a way to cut the link between shame and violence. However, there is a reason why we cannot just discard the experience of shame. Shame is a self-regulatory emotion (Braithwaite, 1989, 2002; Ahmed et al., 2001). If one feels shame over wrongdoing, one is less likely to re-offend in the future. That is to say, shame is a destructive emotion on the one hand in the way it can destroy our social bonds, but on the other hand, it is a moral emotion that reflects capacity to regulate each other and ourselves. This paradoxical nature of shame gives rise to the necessity of managing shame in a socially adaptive way. A group of scholars in the field of shame has argued that institutions can be designed in such a way that they create safe space that allows people to feel shame and manage shame without its adverse consequences (Ahmed et al., 2001). This means that people would feel safe to acknowledge shame and accept the consequences of their actions without fear of stigmatisation or the disruption of social bonds. Without fear, there would be less likelihood of displacing shame, that is, blaming others and expressing shame as anger towards others. The context adopted for empirically examining shame management in this study is workplace bullying. Bullying has become a dangerous phenomenon in our workplace that imposes significant costs on employers, employees, their families and industries as a whole (Einarsen et al., 2003a). Teachers belong to a professional group that is reputed to be seriously affected by bullying at work. Teachers from Australia and Korea completed self-report questionnaires anonymously. Three shame management styles were identified: shame acknowledgement, shame displacement and (shame) withdrawal. The likely strengths of these shame management styles were investigated in terms of three factors postulated as contributions to institutional safe space: that is, 1) cultural value orientations, 2) the salience of workgroup identity, and 3) problem resolution practices at work. The present thesis suggests that further consideration should be given to institutional interventions that support and maintain institutional safe space and that encourage shame acknowledgement, while dampening the adverse effect of defensive shame management. The evidence presented in this thesis is a first step in demonstrating that institutional safe space and shame management skills are empirically measurable, are relevant in other cultural contexts and address issues that are at the heart of the human condition everywhere........ [For the full Abstract, see the PDF files below]

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Chen, Chien-Yuan. "Institutional choices and designs in neighbourhood management and governance." Thesis, Cardiff University, 2005. http://orca.cf.ac.uk/55570/.

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This thesis is divided in two parts--- a theoretical part and an empirical part. In the theoretical part, I will use new institutional economics (NIE) to discuss current trends in planning and the institutional shift from government to market via HOAs and generalise the institutional relationships among government, market, and HOAs. In the empirical part, it includes an institutional analysis on the cases studies in Taiwan. The analysis is general but the application is the planning system in Taiwan. My findings show that the private governance of HOAs is not a pure market-oriented planning institution. It has transaction costs stemming from the use of democracy in making collective choices. Its institutional position, therefore, is in the middle between government and Multiple-tenant income properties (like shopping mall), a pure market-oriented planning institution. Secondly, the institution of HOA is made better than traditional municipal governments through the assistance from PMCs. Thirdly, the HOAs have developed so rapidly worldwide and in Taiwan is that it is a market response to the public demand for better environmental quality and public service. Government promotes HOA development to reduce its financial burden and PMCs push CID development, driven by their business interests. These findings also connect with broader debates concerning the development of gated communities, CIDs and HOAs, and show the possibility of private governance in cities. The idea of private planning and management via HOAs, however, needs to admit that if HOAs are more efficient than municipal government at the present time, it may only be because, its public services are delivered by property management companies. There are more competitive and more efficient than direct government providers. The problems of centrally governing the allocation of scarce resources via democratically accountable decision-making are generic, whether the organization is a municipal government or a contractual and entrepreneurial club. In this respect, my research helps to clarify a necessary distinction between contractual governance and contractual management.

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Souza, Maria Lucimar de Lima. "Institutional arrangements for fire management in the Brazilian Amazon." [Gainesville, Fla.] : University of Florida, 2009. http://purl.fcla.edu/fcla/etd/UFE0024926.

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Shin, Hwayeon Helene. "Institutional safe space and shame management in workplace bullying /." View thesis entry in Australian Digital Thesis Program, 2005. http://thesis.anu.edu.au/public/adt-ANU20061114.142503/index.html.

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Willand, John A. (John Abbot). "Property management strategies for institutional investors in the '90s." Thesis, Massachusetts Institute of Technology, 1996. http://hdl.handle.net/1721.1/70705.

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Aeni, Eni Nur. "Human resource management change: a respond to institutional autonomy." Master's thesis, Universidade de Aveiro, 2006. http://hdl.handle.net/10773/16204.

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Nolte, D. A. "Higher education system and institutional management trends and challenges." Journal for New Generation Sciences, Vol 2, Issue 2: Central University of Technology, Free State, Bloemfontein, 2004. http://hdl.handle.net/11462/463.

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Published Article
The article reviews the trends in higher education internationally and links these changes to new policy developments in higher education in South Africa. The paper then reflects on the implications of these changes at the institutional level and the way the process of transformation can be managed. Issues touched on include the appointment of managers and the training of managers to better cope with their portfolios. A strategic approach to management is recommended and the notion of creating a learning organisation emerges from time to time. A caution is raised about treating students as customers if indeed they are customers, and the significance and role of leadership in any organization is commended to higher education institutions as well.

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ZHANG, Chi. "Informed institutional shareholding : evidence from political promotion." Digital Commons @ Lingnan University, 2017. https://commons.ln.edu.hk/fin_etd/17.

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Are institutional investors informed to the political promotion events? This paper examines the informed trading of institutional investors in the context of political promotion. Institutional investors have superior information environment compared to retail investors. It can establish private information channel with firm management, financial analysts, regulatory bodies and other types of institutions. Since contemporary economic activities are more or less influenced by politics, promotion of important officials can bring favorable local economic development opportunities to companies. If institutional investors are informed to the political promotion events, they are supposed to react in advance of the occurrence of promotion events. We test this proposition in the setting of China where political power is believed to be strong. In our research, we treat the promotion of Chinese provincial politicians as a private signal to institutional investors to examine their trading pattern. Through a difference-in-difference approach, we find that institutional investors accelerate their purchase of shares of the firms exposed to the promotion events before the promotion activities actually happens and increase their shareholding in listed firms after the promotion events. The institutional investors earn a higher cumulative stock return by adjusting their portfolio to the promotion events. We also find this difference in institutional shareholding primarily occurs to firms with low state-own share percentage.

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Jang, Yisak. "Perceived Value of Fast-food Restaurant Franchises in the USA." FIU Digital Commons, 2015. http://digitalcommons.fiu.edu/etd/1823.

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The main research objective of this study was to find out whether perceived value significantly affects consumers’ purchase intention. Additionally, this study examined if there are any significant differences in perceived value for different fast-food restaurant brands and attempted to identify which fast-food restaurant is perceived to be the industry leader. A total number of six fast-food restaurants (McDonalds, Subway, Starbucks, Wendy’s, Burger King, and Taco Bell) were selected. Findings showed that among the five perceived service value dimensions, Starbucks is the leader in terms of quality, emotional response, and reputation. Multivariate analysis of variance (MANOVA) and multiple regression analysis were performed to test the study hypotheses. Results indicated that there were significant differences in perceived value for different fast-food restaurant brands. Besides, monetary and behavioral price significantly affects consumers’ purchase intention. Findings are expected to help hospitality marketers to strategically manage their brands.

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Antonsson, Henrik, Lukas Engström, and Vytautas Verbus. "Innovation within Fast Food Restaurants : The role of the local restaurant management." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-15527.

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Background: Innovation is an important aspect of business today. It is important for companies to be innovative in order to stay competitive with their competitors. During the last couple of decades, technology has become more and more common both in our daily life, as well as in businesses. This has lead to an increase in technology implementation, especially within the service industry, where customers now can use self-service technologies in order to receive the service on their own. However, a lack of self-service technologies was discovered within the fast food industry. Since these types of innovations increased the service efficiency and decreased the waiting-time for customers, the authors believed that this would be very interesting for local managers within the fast food industry. Therefore, the authors began to investigate how much power local management has over these types of new innovations. Purpose: The purpose of this thesis is to explore how local management affects the innovation process, within fast food restaurant chains. Method: By conducting a cross-case study with the two fast food companies Subway and Max, the authors interviewed local fast food managers in order to explore the effect local management have on the innovation process. These two cases were selected since Subway fully consists of franchisees, while Max is almost completely company owned. Therefore, the two most common organizational structures within the fast food industry are included which will provide a more fair view of the industry. Conclusion: The effect of the innovation process has a positive relationship with the amount of power distributed to the local management. However, these areas differ depending on the organizational structure, with franchisees achieving their highest amount of power within medium-sized innovations and managers in company-owned outlets maintain their highest amount of power within minor innovations. Even though the overall communication was perceived as satisfying and efficient, large opportunities for improvements occur. By implementing more horizontal communication within the local management, it is in the belief of the authors that the entire internal communication will benefit. Especially this would benefit the franchise system where an increased local communication and collaboration would lead to more efficient communication throughout the entire organization.

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Soumphonphakdy, Vongphet. "The potential use and value of distance education by Wisconsin restauranteur(s)." Online version, 1999. http://www.uwstout.edu/lib/thesis/1999/1999soumphonphakdyv.pdf.

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Dissertations / Theses on the topic 'Restaurant and Institutional Management'

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