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1

Survival Spanish for the hospitality industry: Employer-employee relations. New York, N.Y: Van Nostrand Reinhold, 1991.

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2

Miller, Stephen G. Protecting restaurant profits: Managing security. New York: Chain Store Pub. Corp., 1988.

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3

The restaurant training program: An employee training guide for managers. New York: J. Wiley, 1992.

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4

Restaurant management: Customers, operations, and employees. 3rd ed. Upper Saddle River, N.J: Pearson, Prentice Hall, 2007.

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5

Mill, Robert Christie. Restaurant management: Customers, operations, and employees. Upper Saddle River, N.J: Prentice Hall, 1998.

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6

Restaurant management: Customers, operations, and employees. 2nd ed. Upper Saddle River, NJ: Prentice Hall, 2001.

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7

Restaurant babylon. London: Bantam, 2013.

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8

Edwards-Jones, Imogen. Restaurant Babylon. Rearsby: Clipper Large Print, 2014.

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9

Sasaki, Noriko. Tian guo can guan: You xiao you lei de can ting wu yu. Taibei Shi: Dong li chu ban she you xian gong si, 2002.

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10

Litrides, Carol A. Restaurant service: Beyond the basics. New York: Wiley, 1994.

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11

The sorcerer's apprentices: A season in the kitchen at Ferran Adrià's elBulli. New York: Free Press, 2011.

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12

Sasaki, Noriko. Tian guo can guan: You xiao you lei de can ting wu yu. Taibei Shi: Dong li chu ban she you xian gong si, 2001.

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13

Sasaki, Noriko. Heaven?: Hebun : gokuraku resutoran. Tōkyō: Shōgakkan, 2003.

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14

Sasaki, Noriko. Heaven?: Hebun : gokuraku resutoran. [Tōkyō: Shōgakkan, 2003.

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15

Sasaki, Noriko. Heaven?: Hebun : gokuraku resutoran. Tōkyō: Shōgakkan, 2002.

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16

S, Jones Barbara. Helping employees grow: A guide for restaurant managers. New York, N.Y: Chain Store Pub., 1987.

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17

Drummond, Karen Eich. The restaurant training program. New York: J. Wiley, 1992.

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18

Marsico, Katie. Working at a restaurant. Ann Arbor, Mich: Cherry Lake Pub., 2009.

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19

), National Restaurant Association (U S. Model position descriptions for the restaurant industry. Washington, DC: National Restaurant Association, 2000.

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20

Dept, National Restaurant Association (U S. ). Research. Business culture's impact on restaurant performance. Washington, DC: The Association, 1995.

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21

Papianou, Alex C. Tolia's: An irreverent nostalgic look back at working in my uncle's restaurant in Woonsocket, RI, in the 1940s and 50s. Foxboro, Mass: Rea-Craft Press, 2009.

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22

Sasaki, Noriko. Heaven? =: Hebun : gokuraku resutoran. Tōkyō: Shōgakkan, 2001.

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23

Sasaki, Noriko. Heaven? =: Hebun : gokuraku resutoran. Tōkyō: Shōgakkan, 2000.

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24

Sasaki, Noriko. Heaven? =: Hebun : gokuraku resutoran. Tōkyō: Shōgakkan, 2002.

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25

Can yin ye jie dai ji qiao 100 zhao: 100 great skills in the restaurant serving. Guangzhou Shi: Nan fang ri bao chu ban she, 2004.

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26

Martin, William B. The restaurant server's guide to quality customer service. [Los Altos, CA]: Crisp Publications, 1987.

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27

Quality restaurant service guaranteed: A training outline. New York: J. Wiley, 1998.

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28

Behind the kitchen door. Ithaca: ILR Press, 2013.

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29

Kitchens: The culture of restaurant work. Berkeley: University of California Press, 1996.

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30

1948-, Roberts Phil, and Stewart Andrea, eds. Turn the tables on turnover: 52 ways to find, hire, and keep the best hospitality employees. Denver, CO: Pencom International, 1995.

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31

To the bone. Philadelphia, PA: Saturnalia Books, 2009.

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32

Rainsford, Peter. The restaurant start-up guide. Chicago, IL: Upstart Pub., 1997.

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33

Geis, Patricia. Néstor Tellini. Barcelona: Combel Editorial, 2003.

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34

Ana, Suffredini, and Di Stefano Anthony, eds. International foreign language guide for hotel employees. New York: Living Language, 1998.

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35

author, Sharma Shiva 1955, Gyawali Kapil author, National Labour Academy (Nepal), School of Planning, Monitoring, Evaluation and Research (Kathmandu, Nepal), World Education (Nepal), and Plan Nepal (Organization), eds. A rapid assessment of children working in teashops and restaurants. Kathmandu: World Education ; Plan Nepal, 2012.

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36

H, Bangs David, ed. The restaurant start-up guide: A 12-month plan for successfully starting a restaurant. 2nd ed. Chicago: Dearborn, 2001.

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37

Moura, Luanda de. Todos ao restaurante: 20 anos de SINDBAST. [São Paulo, Brazil?]: Dona Joana Arte e Mídia, 2006.

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38

Shaw, Mick. Beating the check: How to eat without paying. Port Townsend, Wash: Loompanics Unlimited, 2000.

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39

Southwick, Teresa. And then he kissed me. New York: Silhouette Books, 1999.

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40

Durst, Anneliese. Bedienen zwischen dienen und verdienen: Eine berufssoziologische empirische Untersuchung zur Dienstleistungsarbeit im Gastgewerbe. Bielefeld: Kleine Verlag, 1993.

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41

Raspadori, Paolo. Ospitare, servire, ristorare: Storia dei lavoratori di alberghi e ristoranti in Italia dalla fine dell'Ottocento alla metà del Novecento. Soveria Mannelli: Rubbettino, 2014.

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42

McCartney, Wilf. Dare to be a Daniel!: A history of one of Britains [sic] earliest syndicalist unions : 38 strikes fought, 38 won! : the life and struggles of an agitator and the fight to free the catering slaves of the West End of London (1910-1914). London: Kate Sharpley Library, 1992.

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43

Latto, Dawn E. An inquiry into the effectiviness of the internal marketing campaign of Mc Donald's restaurants in Ireland. Dublin: University College Dublin, Graduate School of Business, 1998.

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44

Krueger, Alan B. Ownership, agency and wages: An examination of franchising in the fast food industry. Cambridge, MA: National Bureau of Economic Research, 1990.

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45

Batty, Jennifer. Women in foodservice: Challenging issues in a changing workplace. [Washington, D.C.]: National Restaurant Association, 1993.

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46

Misumi, Shizu. Hikage Chaya monogatari: Shizujo oboegaki. Kamakura-shi: Kamakura Shunjūsha, 1991.

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47

O'Nan, Stewart. Last Night at the Lobster. New York: Penguin Group USA, Inc., 2008.

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48

O'Nan, Stewart. Last night at the lobster: A novel. New York: Viking, 2007.

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49

O'Nan, Stewart. Laatste avond in de Lobster: Roman. Amsterdam: Cossee, 2010.

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50

Trivelli, Carolina, and Cecilia Blondet. Cucharas en alto: Del asistencialismo al desarrollo local : fortaleciendo la participación de las mujeres. Lima: IEP Ediciones, 2004.

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