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Books on the topic 'Restaurants – Customer services'

Author: Grafiati
Published: 4 June 2021
Last updated: 16 February 2022

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1

Institute, Pennsylvania Bar. Dining out: Legal issues for restaurants and their customers. [Mechanicsburg, Pa.]: Pennsylvania Bar Institute, 2011.

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2

Institute, Pennsylvania Bar. Dining out: Legal issues for restaurants and their customers. [Mechanicsburg, PA]: Pennsylvania Bar Institute, 2010.

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3

Institute, Pennsylvania Bar. Dining out: Legal issues for restaurants and their customers. [Mechanicsburg, PA]: Pennsylvania Bar Institute, 2010.

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4

Service: Managing the guest experience. New York, N.Y: Chain Store Pub., 1988.

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5

O'Leary, Barry W. The operation of internal marketing and empowerment in service provision: Fact or fiction? Dublin: University College Dublin, 1994.

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6

City, New Word. How McDonald's got its groove back. Upper Saddle River, N.J: Pearson Education Pub. as FTPress, 2010.

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7

Martin, William B. The restaurant server's guide to quality customer service. [Los Altos, CA]: Crisp Publications, 1987.

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8

The management of service for the restaurant manager. 2nd ed. Chicago: Irwin, 1996.

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9

1948-, Roberts Phil, ed. Service that sells!: The art of profitable hospitality. Denver, Colo: Pencom Press, 1994.

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10

Sullivan, Jim. Service that sells!: How to make big bucks in the restaurant, bar, and hotel business. Denver, Colo: Pencom Press, 1991.

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11

Kitchens: The culture of restaurant work. Berkeley: University of California Press, 1996.

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12

Waiter rant: Thanks for the tip--confessions of a cynical waiter. New York: Ecco, 2008.

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13

Statistics, Nigeria National Bureau of. National bureau of statistics: Compendium of statistical terms, concepts definitions and methodologies for data production and management in Nigeria on hotels, restaurants and tourism sporting activities, religion and related activities. Abuja, Nigeria: National Bureau of statistics, 2006.

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14

Dublanica, Steve. Waiter rant: Thanks for the tip : confessions of a cynical waiter. New York: Ecco, 2008.

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15

Dublanica, Steve. Waiter Rant. New York: HarperCollins, 2008.

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16

Dublanica, Steve. Waiter rant: Thanks for the tip--confessions of a cynical waiter. New York: Ecco, 2008.

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17

Cavitt, Cary. Restaurant customer service superstars: Six attitudes that bring out our best. 2017.

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18

Smith, Donald I. Service: Managing the guest experience. Chain Store Pub, 1988.

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19

Educational Foundation (National Restaurant Association), ed. Nutrition: Competency guide. Upper Saddle River, N.J: Pearson/Prentice Hall, 2007.

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20

NRA National Restaurant Assoc. Educational Foundation. NRAEF ManageFirst: Customer Service w/ On-line Testing Access Code Card (Nraef Managefirst). Prentice Hall, 2006.

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21

Foundation, NRA National Restaurant Assoc Educational. NRAEF ManageFirst: Customer Service w/ On-line Testing Access Code Card (Nraef Managefirst). Prentice Hall, 2006.

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22

Wrenn, Gary. Restaurant Customer Service: 99 Tips. Independently Published, 2017.

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23

NRA National Restaurant Assoc. Educational Foundation. NRAEF ManageFirst: Controling Foodservice Costs w/ On-line Testing Access Code (Nraef Managefirst). Prentice Hall, 2006.

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24

NRA National Restaurant Assoc. Educational Foundation. NRAEF ManageFirst: Food Production w/ On-line Testing Access Code Card (Nraef Managefirst). Prentice Hall, 2006.

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25

NRA National Restaurant Assoc. Educational Foundation. NRAEF ManageFirst: Nutrition w/ On-line Testing Access Code Card (Nraef Managefirst). Prentice Hall, 2006.

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26

NRAEF ManageFirst: Menu Marketing and Management w/ On-line Testing Access Code Card (Nraef Managefirst). Prentice Hall, 2006.

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27

Foundation, NRA National Restaurant Assoc Educational. NRAEF ManageFirst: Managerial Accounting w/ On-line Testing Access Code Card (Nraef Managefirst). Prentice Hall, 2006.

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28

NRA National Restaurant Assoc. Educational Foundation. NRAEF ManageFirst: Managerial Accounting (NRAEF ManageFirst Program). Prentice Hall, 2006.

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29

NRA National Restaurant Assoc. Educational Foundation. NRAEF ManageFirst: Menu Marketing and Management w/ On-line Testing Access Code Card (Nraef Managefirst). Prentice Hall, 2006.

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30

NRA National Restaurant Assoc. Educational Foundation. NRAEF ManageFirst: Restaurant Marketing w/ On-line Testing Access Code Card (Nraef Managefirst). Prentice Hall, 2006.

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31

NRA National Restaurant Assoc. Educational Foundation. NRAEF ManageFirst: Inventory and Purchasing w/ On-line Access Testing Code Card (Nraef Managefirst). Prentice Hall, 2006.

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32

NRA National Restaurant Assoc. Educational Foundation. NRAEF ManageFirst: Controling Foodservice Costs w/ On-line Testing Access Code (Nraef Managefirst). Prentice Hall, 2006.

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33

NRA National Restaurant Assoc. Educational Foundation. NRAEF ManageFirst: Human Resources Management and Supervision w/ On-line Testing Access Code Card (Nraef Managefirst). Prentice Hall, 2006.

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34

Foundation, NRA National Restaurant Assoc Educational. NRAEF ManageFirst: Nutrition w/ On-line Testing Access Code Card (Nraef Managefirst). Prentice Hall, 2006.

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35

NRA National Restaurant Assoc. Educational Foundation. NRAEF ManageFirst: Inventory and Purchasing w/ On-line Access Testing Code Card (Nraef Managefirst). Prentice Hall, 2006.

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36

NRAEF ManageFirst: Managerial Accounting (NRAEF ManageFirst Program). Prentice Hall, 2006.

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37

Foundation, NRA National Restaurant Assoc Educational. NRAEF ManageFirst: Human Resources Management and Supervision w/ On-line Testing Access Code Card (Nraef Managefirst). Prentice Hall, 2006.

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38

NRA National Restaurant Assoc. Educational Foundation. NRAEF ManageFirst: Food Production w/ On-line Testing Access Code Card (Nraef Managefirst). Prentice Hall, 2006.

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39

NRAEF ManageFirst: Restaurant Marketing w/ On-line Testing Access Code Card (Nraef Managefirst). Prentice Hall, 2006.

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40

NRAEF ManageFirst: Hospitality and Restaurant Management w/ On-line Testing Access Code Card (Mraef Managefirst). Prentice Hall, 2006.

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41

NRA National Restaurant Assoc. Educational Foundation. NRAEF ManageFirst: Hospitality and Restaurant Management w/ On-line Testing Access Code Card (Mraef Managefirst). Prentice Hall, 2006.

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42

NRA National Restaurant Assoc. Educational Foundation. NRAEF ManageFirst: Managerial Accounting w/ On-line Testing Access Code Card (Nraef Managefirst). Prentice Hall, 2006.

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43

Restaurant Server's Guide to Quality Customer Service (Crisp Fifty-Minute Books). Crisp Learning, 1985.

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44

National Restaurant Association (U.S.), ed. Limited service restaurant trends, 1998. Washington, DC: National Restaurant Association, 1998.

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45

ManageFirst: Customer Service w/ Answer Sheet. Pearson, 2012.

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46

The customer is always wrong. Drawn & Quarterly, 2017.

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47

America, Culinary Institute of, ed. Remarkable service: A guide to winning and keeping customers for servers, managers, and restaurant owners. New York: Wiley, 2001.

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48

ManageFirst: Hospitality and Restaurant Management w/ Answer Sheet. Pearson, 2012.

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49

Michael, Bartlett, ed. Winning foodservice ideas: The best of Restaurants & institutions : R&I's keys to success with the menu, the staff, the customer, and the kitchen. New York: Wiley, 1994.

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50

Lessons in Service from Charlie Trotter. Ten Speed Press, 2001.

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