Academic literature on the topic 'Retail Convenience'
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Journal articles on the topic "Retail Convenience"
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Agbonifoh, Christopher, and Edith Odia. "SHOPPERS’ PERCEPTION OF RETAIL CONVENIENCE IN ONLINE SHOPPING IN BENIN CITY, NIGERIA." Oradea Journal of Business and Economics 5, no. 1 (2020): 49–59. http://dx.doi.org/10.47535/1991ojbe088.
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In view of the fact that shopping is part of everyday life and that it has significant implications for everybody’s livelihood and welfare, this study has investigated shoppers’ perception of retail convenience in online shopping as well as examine the influence of demographic attributes on shoppers’ perception of retail convenience in online shopping. A 20- item questionnaire was developed so as to measure the four different dimensions of retail convenience. It was administered on a sample of 500 respondents consisting of online shoppers in Benin City. On the whole, 423 copies of the questionnaire were returned and found usable, thus giving an 84.6% response rate. The data obtained was coded and analyzed using means, standard deviation, frequency distributions, and T-test. The results revealed that online shoppers have a favorable perception of all the dimensions measuring retail convenience. However, shoppers have a more favorable perception of search convenience. The study has also found that demographic attributes such as gender, age, education, occupation and income do not significantly influence shoppers’ perception of online retail convenience. It is therefore recommended that online retailers should emphasize retail convenience, including access convenience, search convenience, transaction convenience and possession convenience as these constructs are crucial for developing retail convenience and serve as a source for competitive advantages.
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Aagja, Jayesh P., Toby Mammen, and Amit Saraswat. "Validating Service Convenience Scale and Profiling Customers: A Study in the Indian Retail Context." Vikalpa: The Journal for Decision Makers 36, no. 4 (2011): 25–50. http://dx.doi.org/10.1177/0256090920110403.
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Customer retention has become very important in the heightened competitive environment unleashed in India, post liberalization. Recently, some researchers have made attempts to evolve and link the service convenience construct to customer satisfaction and repeat purchase from a service organization. Service convenience — a multidimensional construct with five dimensions, involves aspects beyond locational nearness or convenient operating hours. The present study aims at validating the service convenience (ServCon) scale originally developed in the West, in the Indian organized food and grocery retail context, and develop linkage between service convenience on one side, and satisfaction/behavioural intentions on the other. Convenience samples, comprising of respondents from SEC A and SEC B with experience of shopping from organized retail food and grocery outlets, were drawn from various parts of Ahmedabad city. Through the scale validation process, five dimensions emerged, as in the original 17 items ServCon scale, though with 15 items (Seiders et al, 2007). Scale validity was evaluated using correlation and confirmatory factor analysis while neural networks were used for nomological model testing. Subsequently, using cluster analysis, an attempt was made to segment respondents based on their service convenience scores which resulted in four customer segments being identified: Aspirers Fatalists Balance-oriented Pre-purchase convenience seekers. Statistically insignificant differences were observed amongst these clusters based on demographics. In the Indian context, it is found that access, benefit, and decision convenience dimensions have more importance whereas dimensions like transaction and post-benefit convenience are less relevant. Hence, retail mall managers should focus on providing better access, benefit, and decision convenience rather than transaction and post-benefit convenience. In the same vein, shopping enjoyment appears to be having a major effect on service convenience as compared to customer involvement in product category implying that shoppers experiencing higher levels of shopping enjoyment should be accorded more importance by mall managers. On the other hand, it is found that higher the perceived service convenience level, the greater the impact on shopper�s behavioural intentions as compared to satisfaction. This implies that organized retail mall managers should focus on shoppers who perceive higher levels of service convenience from malls, as they are more likely to patronize such malls by way of either positive word of mouth or increasing their visit/purchase frequency.
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K.Aparna, P. Murali Krishna, and V. Satish Kumar. "ANALYSIS OF RETAIL MIX STRATEGIES: A SPECIAL FOCUS ON MODERN RETAIL FORMATS." International Journal of Engineering Technologies and Management Research 5, no. 5 (2020): 71–76. http://dx.doi.org/10.29121/ijetmr.v5.i5.2018.228.
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A shopper usually comes across many retailers in the market place, each having its own overall product offering. One retailer may be attracting customers due to its unbeatable location and visibility, other on the basis of discounted prices, someone on the basis of variety of merchandise or specialised product offering. If small retailers promise to offer the convenience of fulfilling the daily needs at your doorstep, the big retailers promise to offer better value in terms of competitive pricing and convenience of making all products available under the same roof. Then online retailers are trying to outsmart conventional retailers by killing time and distance constraints. Thus, it is seen that retail market place has become very competitive and challenging over a period of time. Market has already become tough due to increasing cultural and demographic diversity and changing lifestyles over a period of time. Every market has its own set of needs. Like any marketer, a retailer has to decide which kind of market it should cater to in a satisfactory manner. As a result, the retailer has to explore many options to differentiate themselves in the market place and appeal to its target customers. The options are available in the form of combining different elements of retail mix. Retail mix is mainly deciding about merchandise, price, promotional mix, location, services extended etc. to serve the needs of target market in a satisfactory manner. Retail format is the popular term used for retail mix. It bears close resemblance with marketing mix. In the ensuing study, discussion about various retail formats is carried on.
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Clulow, Valerie, and Vaughan Reimers. "How do consumers define retail centre convenience?" Australasian Marketing Journal (AMJ) 17, no. 3 (2009): 125–32. http://dx.doi.org/10.1016/j.ausmj.2009.05.015.
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Marshall, David. "Convenience stores and well-being of young Japanese consumers." International Journal of Retail & Distribution Management 47, no. 6 (2019): 590–604. http://dx.doi.org/10.1108/ijrdm-08-2017-0182.
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Purpose The purpose of this paper is to look at perceptions of young Japanese consumers towards the convenience store, or konbini, with a view to understanding what attracts them to this retail format and exploring well-being in a new way that is more relevant the retail experience. Design/methodology/approach The study looks at the emergence of the konbini as part of the Japanese food retail environment and reports on an online survey (n=453) of young Japanese consumer’s (>18 years old) attitudes towards this retail format. Findings The preliminary analysis of the data finds the konbini is a popular choice for young consumers for specific types of everyday goods. The main appeal lies in the ease of access, location of the stores and the ambience of the space that appeal to young consumer’s sense of well-being. Research limitations/implications This is a purposeful sample of young Japanese consumers surveyed across several academic institutions. Practical implications Konbini must continue to innovate to attract young consumer while acknowledging the implications of their stocking policy on consumer well-being. Originality/value This offers a unique insight into the ways in which young Japanese consumers avail themselves of the food retail provision and provides a broader perspective on well-being in a retail environment that resonates with consumer practice.
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Reimers, Vaughan, and Val Clulow. "Spatial convenience: bridging the gap between shopping malls and shopping strips." International Journal of Retail & Distribution Management 42, no. 10 (2014): 864–83. http://dx.doi.org/10.1108/ijrdm-08-2013-0153.
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Purpose – Due to rising obesity levels, declining fitness levels, an aging population, and shopper lethargy, retail planners must give serious consideration to the physical demands retail centres place on their patrons. The purpose of this paper is to determine the importance consumers assign to spatial convenience, measure how consumers perceive shopping malls and shopping strips (also referred to as the downtown area, central business district, Main Street or the High Street) in relation to it, and compare them in their provision of it. Design/methodology/approach – The study utilises a household survey of consumers and as well as a retail audit. The survey was used to identify the importance consumers assign to spatial convenience, while the retail audit was used to establish how malls and strips compare in their provision of it. Findings – The results of the survey indicate that consumers regard spatial convenience as important and believe that malls are superior in providing it. The retail audit confirmed the accuracy of these perceptions, with the mall providing greater store compatibility, and a more compact shopping environment. Originality/value – The influence of spatial convenience on shopping behaviour has been largely overlooked at the level of the retail centre. Moreover, those studies that have focused on this topic, have typically done so from the singular focus of either malls or strips. This study incorporates both, and does so via an empirical analysis of consumer attitudes and a spatial comparison of both retail formats.
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Marshall, David. "Convenience stores and discretionary food consumption among young Tokyo consumers." International Journal of Retail & Distribution Management 44, no. 10 (2016): 1013–29. http://dx.doi.org/10.1108/ijrdm-08-2015-0137.
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Purpose The purpose of this paper is to consider the question of young consumer’s discretionary consumption in Japan where the ready access to convenience stores, or “konbini”, presents a unique retail landscape and to look at how young Japanese consumers use this store format as part of their discretionary food consumption. Design/methodology/approach This is an exploratory study that draws on primary qualitative data based on in store observations, accompanied shopping and a survey with young Japanese consumers. This approach provides an insight into the convenience store food offering and young consumer’s everyday food practices and experience of using these retail stores. Findings The data reveals a relatively limited range of purchases on each store visit with some variation across time of the day and between individuals and groups of young consumers. Visits before and after school remain the most popular and young consumers make around two to four visits per week to a convenience store. It finds young consumers actively engaged in independent purchasing decisions in this retail format. Research limitations/implications This is an exploratory study with a geographically constrained sample conducted in several areas in and around Tokyo, Japan. It is a convenience sample recruited using student contacts and snowballing techniques. Practical implications Convenience stores represent an important “shopping habitat” for young consumers to engage in discretionary food shopping. While these convenience store purchases are not always unhealthy the promotion and pricing strategies used by retailers can have an influence on the final selection of products and convenience stores provide a unique opportunity to cultivate more healthful behaviour among young consumers. Originality/value This offers a unique insight into the relationship between young consumer’s discretionary food choice and local retail provision in the convenience sector. It adds to the debate on the role of food environment on food choice and the extent to which young Japanese consumers are socialised into particular food practices through their engagement with the convenience retail sector.
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Ives, Blake, Kathy Cossick, and Dennis Adams. "Amazon Go: Disrupting retail?" Journal of Information Technology Teaching Cases 9, no. 1 (2019): 2–12. http://dx.doi.org/10.1177/2043886918819092.
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In January of 2018, AMAZON.COM Inc. (Amazon) opened its first self-service Amazon Go convenience store in Seattle, Washington. Armed only with a smartphone app tied to a credit card, a customer could enter the store, select merchandise from the aisles and refrigeration cases, and just walk out—no lines, no waiting, no cashier. A can of coke, chocolate bar, or chicken sandwich placed in a shopper’s bag, is identified, accounted for, and charged to a payment card, all facilitated by computer vision, deep learning, and sensor-based information technologies (IT). Based on extensive public sources, the Amazon Go case provides a rich opportunity to explore an IT-enabled startup that potentially threatens three industries: convenience stores, grocery stores, and fast food outlets. In the future, the technology, either by licensing or expansion by Amazon, arguably could disrupt the broader retail industry and its millions of employees. Students have an opportunity to explore the boundary between IT and business strategy, while seeing the potential economic implications of fixed cost investments in IT. They will see how one company, Amazon, strategically develops, deploys, and extends its growing arsenal of IT weapons. The case also catalyzes discussions of social issues, including the impact of technology on employment and the tradeoffs between personal privacy and customer service.
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Kaura, Vinita. "Antecedents of customer satisfaction: a study of Indian public and private sector banks." International Journal of Bank Marketing 31, no. 3 (2013): 167–86. http://dx.doi.org/10.1108/02652321311315285.
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PurposeThe purpose of this paper is to examine the effect of service quality, perceived price and fairness and service convenience on customer satisfaction. It also aims to compare multiple regression models between public and new private sector banks.Design/methodology/approachA cross‐sectional research on 445 retail banking customers through a questionnaire is conducted. The population of the study consists of valued retail urban customers of banks in Rajasthan, India, who frequently visit bank premises for transactions, have accounts in at least two banks and have availed of at least one information technology based services. Responses are analysed using regression analyses.FindingsDimensions of service quality are employee behavior, tangibility and information technology. Dimensions of service convenience are decision convenience, access convenience, transaction convenience, benefit convenience and post‐benefit convenience. For public sector banks, except tangibility, all antecedents have positive impact on customer satisfaction. For private sector banks except tangibility and benefit convenience all antecedents have positive impact on customer satisfaction. Significant difference in beta coefficient is found between public and private sector banks regarding employee behavior, decision convenience, access convenience and post‐benefit convenience.Research limitations/implicationsThis study has taken into account a specific category of retail banking customers. Thus, it limits generalization of results to other banking populations.Practical implicationsThis study highlights the importance of service quality, service convenience and price in satisfying customers. Bank managers can focus on these factors to satisfy customers.Originality/valueThe paper emphasizes the significance of service quality, price and SERVCON on customer satisfaction for Indian banking sector. It compares the multiple regression models for public and private sector banks.
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Furnelli, Anthony. "Amazon Go convenience stores: skip the lines." CASE Journal 17, no. 3 (2021): 320–32. http://dx.doi.org/10.1108/tcj-11-2020-0165.
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Theoretical basis This compact case study uses the marketing mix (product, price, place and promotion) and customer segmentation/targeting as theoretical platforms for the Amazon Go business concept. It reinforces the idea that these are important aspects in developing a successful marketing strategy especially when they are aligned with the core competencies of a firm. Additional concepts include localization strategy, loyalty and Maslow’s hierarchy. Localization focuses on merchandising and local partnerships. Customer loyalty is discussed in the context of loyalty programs and consumer trust. Maslow’s hierarchy is used as a way to connect the pandemic and safety concerns to the offline retail experience. Research methodology This case was developed from secondary sources readily available in the public domain including websites, news articles and social media sites. This case has been taught in undergraduate marketing management courses. Case overview/synopsis In 2018, Amazon opened high tech convenience stores across a number of metropolitan cities in the USA offering a checkout-free experience for customers. This case evaluates the marketing aspects of the move including industry structure, store format and customer loyalty. The underlying question is how will Amazon, the company that pioneered online shopping, perform in an offline retail marketplace that is highly competitive? Will Amazon be able to leverage its massive technology power and shake up offline retail? Will changing market forces caused by the pandemic reshape retail as we know it? Complexity academic level This case should be used in a marketing management course or a retailing course for undergraduate students. Applicable concepts include competitive advantage, marketing mix, customer loyalty and retailing in a digital world. This case could also be used to discuss or compare the differences between online and offline brand leadership.
Dissertations / Theses on the topic "Retail Convenience"
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Gonzales, Carranza Norman Nilovan. "Plan de Negocios para la Implementación de un Negocio Tipo Retail (Tienda de Conveniencia) en el distrito de Santa Anita." Master's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/652734.
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El presente Plan de Negocios, para la implementación de un negocio tipo Retail (tienda de conveniencia) en el distrito de Santa Anita, considera el análisis de la historia y como han venido creciendo las tiendas de conveniencia en el ámbito local y global. Asimismo, se evalúa la participación de estas y los niveles de ingresos promedio, en el mercado local, esto último que servirá para determinar un estimado de los ingresos para las proyecciones financieras.
Se ha realizado una investigación cualitativa para poder obtener la información que servirá como fuente para la realización del presente plan. Se desarrolla el análisis del macro entorno (PESTEL) donde se evalúan los factores políticos, económicos, sociales, tecnológicos, ecológicos y legales. Asimismo, se desarrolla el análisis del micro entorno, en donde se aplica el análisis FODA (fortalezas, debilidades, oportunidades y amenazas del negocio), y el análisis de las cinco fuerzas de PORTER.
Financieramente los resultados son favorables, considerando que para la realización de las proyecciones se han tomado valores conservadores, teniendo en cuenta la situación coyuntural de salud que se vive en el país. El cálculo del VAN y el TIR están dentro de los parámetros aceptables, así mismo, el cálculo de los ratios e Indicadores financieros, para los niveles de sensibilidad evaluados, nos dan resultados económicos y financieros aceptables.
En tal sentido, se concluye que el Plan de Negocio para la implementación de una Tienda de Conveniencia en el Distrito de Santa Anita es viable por reunir las condiciones favorables para su implementación.<br>This Business Plan, for the implementation of a Retail-type business (convenience store) in the Santa Anita district, considers the analysis of history and how convenience stores have been growing locally and globally. Likewise, their participation and average income levels in the local market are evaluated, the latter being used to determine an estimate of income for financial projections.
A qualitative investigation has been carried out in order to obtain the information that will serve as a source for carrying out this plan. The macro environment analysis (PESTEL) is developed where political, economic, social, technological, ecological and legal factors are evaluated. Likewise, the analysis of the micro environment is developed, where the SWOT analysis is applied (strengths, weaknesses, opportunities and threats of the business), and the analysis of the five forces of PORTER.
Financially, the results are favorable, considering that conservative values have been taken to carry out the projections, taking into account the current health situation in the country. The calculation of the NPV and the IRR are within the acceptable parameters, likewise, the calculation of the ratios and financial indicators, for the sensitivity levels evaluated, give us acceptable economic and financial results.
In this sense, it is concluded that the Business Plan for the implementation of a Convenience Store in the Santa Anita District is viable because it meets the favorable conditions for its implementation.<br>Trabajo de investigación
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Bwalya, Mirriam. "Understanding the effectiveness of performance management systems within food retail industry (convenience stores)." Thesis, University of Surrey, 2011. http://epubs.surrey.ac.uk/804060/.
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Ibojiemenmen, Celestine. "Critical evaluation of occupational health and safety management in Sasol retail convenience centres / Celestine Ibojiemenmen." Thesis, North-West University, 2007. http://hdl.handle.net/10394/8237.
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Occupational health and safety management has continued to take
the centre stage in the decision making process in most organisations.
This is further fostered by agitation from labour unions and government
intervention through legislation to promote safer work environment.
This dissertation therefore presents some of the constraints and
inadequacies of occupational health and safety management of Sasol
Retail Convenience centres (Sasol RCCs), some of which are:
• insufficient health and safety training of staff or lack of training;
• low motivation of employee or outright absence of it;
• lack of safety records;
• non display of health and safety policy;
• absence of fire prevention and control procedure;
• inconsistent safety meeting.
Information was sourced using questionnaires and conducting
personal interviews. The information gathered via questionnaires and
interviews of the four Sasol Retail Convenience Centres in Sasolburg
indicates that Occupational health and safety management does not have
full management commitment. Although management has provided safety
gadgets and equipment for the purpose of health and safety, however, it
has made little investment in human capital development toward the
improvement of health and safety. Poor safety record and in some cases
lack of safety records has made it difficult to determine the performance of
the Sasol RCCs.
The expositions made on the constraints and inadequacies of
occupational health and safety management of Sa sol Retail Convenience
Centers coupled with the conclusions and recommendations should
further improve the health and safety of employees and better protect
investment. Part of the recommendations is the development of health and
safety management model that could serve as guide to the management
of Sasol RCCs to develop a more functional health and safety system.
The model should also serve as guide for further research in Occupational
health and safety.<br>Thesis (M.Ing. (Development and Management Engineering))--North-West University, Potchefstroom Campus, 2012
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Lima, Cláudia Pereira Bahia. "A necessidade de conveniência no varejo: um estudo sobre o comportamento de consumo nos formatos de shopping center e varejo eletrônico." Universidade de São Paulo, 2009. http://www.teses.usp.br/teses/disponiveis/96/96132/tde-05052009-165018/.
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Enquanto faz suas compras, o consumidor despende tempo e esforço para a realização de várias tarefas como o deslocamento até a loja, a busca por informação sobre o produto desejado, a localização do produto dentro da loja até sua efetiva posse, após a finalização da transação no caixa. É a conveniência o atributo que minimiza os gastos de tempo e esforço do consumidor durante todas as etapas do processo de compra. Sua importância é crescente, na medida em que os recursos não-monetários de tempo e energia se tornam escassos e, conseqüentemente, mais valorizados na sociedade contemporânea. Neste contexto, objetivouse neste trabalho, o estudo da conveniência como necessidade do consumidor moderno, com a finalidade de determinar se ela varia em distintos formatos de varejo. Sendo assim, esta necessidade é estudada no shopping center, um formato de varejo tradicional composto por lojas, e no varejo eletrônico, um formato sem lojas, de expansão recente. A comparação entre os formatos de varejo se deu pela determinação das dimensões do constructo necessidade de conveniência em cada um deles, bem como pela identificação dos tipos mais importantes de conveniência na composição do constructo em cada formato. A pesquisa teve caráter exploratório, quantitativo, sendo realizada por meio de um levantamento, aplicado em meio eletrônico. Os resultados mostraram que a necessidade de conveniência na amostra estudada varia entre formatos, indicando não se tratar de uma necessidade intrínseca do consumidor. A conveniência constitui, portanto, uma necessidade dinâmica, que se modifica de acordo com o contexto de compra. Foram identificadas, para o shopping center, quatro dimensões da necessidade de conveniência: acesso, busca, transação e posse. No varejo eletrônico, porém, esta necessidade se desdobra em apenas três tipos, com as conveniências de acesso e busca formando uma única dimensão. Além disso, na composição da necessidade de conveniência total dos consumidores, identificou-se relevância predominante de um tipo de conveniência distinto em cada formato de varejo. No shopping center, observou-se a predominância da conveniência de transação, enquanto no varejo eletrônico, o tipo mais relevante foi a conveniência de acesso e busca. Estes resultados indicam que os esforços para a criação de um composto de conveniência no varejo devem levar em conta as especificidades de cada formato.<br>Consumers spend time and effort to complete several tasks while shopping. These tasks include the trip to the store, the search for information on the desired product as well as locating the product they wish to purchase and completing the checkout process. Convenience is the attribute which minimizes the time and effort spent by the consumer in the buying processes stages. Its importance is growing as the non-monetary resources of time and energy become scarce and consequently more valued in contemporary society. This study has aimed to investigate convenience as a modern consumers need which has been analyzed in two different retail formats. The first one was the shopping center, a traditional format composed by stores and the second was electronic retailing, a non-store format of recent growth. The dimensionality of the need for convenience construct was assessed and the dimensions were compared across formats in terms of their composition and relevance for the overall construct. To accomplish the proposed goals, a quantitative research of exploratory nature has been undertaken by the administration of an online survey. It was found that the need for convenience varies according to the retail format for the sample studied. This result indicates that the need for convenience is not an enduring consumer need but a dynamic necessity that changes between different shopping contexts. Four dimensions have been identified for the shopping center, which are access, search, transaction and possession. However, for electronic retailing only three dimensions were obtained since the access and search conveniences have formed a single dimension. In addition, the relevance of each dimension in the overall construct composition was examined. It was found the predominance of one convenience type for each format, namely the transaction convenience for the shopping center and the access and search convenience for electronic retailing. These results indicate that the efforts toward the creation of a retailers convenience offer should take into consideration the particularities of each retail format.
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Bolumole, Yemisi. "Logistics outsourcing in the UK forecourt convenience retail sector : the supply chain role of third party service providers." Thesis, Cranfield University, 2001. http://dspace.lib.cranfield.ac.uk/handle/1826/10727.
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Outsourcing, where an organisation charges an external provider with the
performance of an activity, has attracted growing interest in recent years as
organisations have considered whether it is in their best interest to perform
activities in-house or externally. Academic attention has also focused on the
notion of
supply chain management through effective Logistics management in
organisations, as increased emphasis has been placed on the importance of
seamiess
supply chain processes for the achievement and sustenance of
competitive advantage. Some academic theorists recommend that in order to
achieve this, organisations should focus on their core, value-adding activities and
outsource the non-core, non value-adding ones.
In the UK, some petrol retailers have adopted Logistics outsourcing as a strategy
through which supply chain solutions can be implemented within their petrol
forecourt convenience retail operations. This research explores factors which
influence these outsourcing decisions, the nature and supply chain impact of the
outsourcing strategies and evaluates the supply chain role of Logistics service
providers (3pls) and the implications of Logistics outsourcing in general for supply
chain
management and for the future of the 3pl industry.
The
study examines outsourcing from are source-based, transaction costs and
supply chain perspective, highlighting the rationale behind organisations'
decisions to outsource activities for which they lack in-house capability and which
third
parties can provide at lower costs. The study adopts an exploratory, theory building
case-study approach in which data is gathered primarily through indepth
interviews with informants from retailers and 3pls. Data analysis is carried
out
through a strategy of within- and cross-case evaluation of findings,
highlighting key patterns and relationships in the data.
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Doan, Jan. "Podnikatelský plán na zvýšení konkurenceschopnosti večerek." Master's thesis, Vysoká škola ekonomická v Praze, 2014. http://www.nusl.cz/ntk/nusl-193358.
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This dissertation is dealing with the preparation of business plan of innovative company. Company with the vision of unification Vietnamese convenience stores. Following strategic document was prepared as a support of the company business plan.
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Africa, Norman. "Measuring the controllable variables in the customer experience in convenience stores at filling stations / N. Africa." Thesis, North-West University, 2010. http://hdl.handle.net/10394/4580.
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Convenience stores are playing a pivotal role in the contribution to profitability in the
fuels retail environment. In order to increase market share that will lead to increased
profits it is imperative to provide excellent customer service. Customer experience has
been identified as the key construct in the modern retail environment to be addressed, in
order to ensure a satisfied customer. It has been noted that customer experience is not
measured in the convenience stores, but only at the pump stations and the carwash
service points of Sasol garages. Sasol Oil has a fuels retail market share of 9% and it
will be beneficial for the company to explore all avenues to increase market share since
convenience stores contribute 25% towards the total profit of the company.
A literature review was conducted to identify the important controllable elements of the
total customer experience and the measuring instruments that can be used to measure
these elements, which formed the basis of the empirical study. The measuring
instruments discussed in the literature are Servqual, Kano and customised models. One
of the dimensions of the total customer experience is service quality and a customised
model was chosen as the measuring instrument of choice. Questionnaires were
developed, based on the controllable elements of customer experience, and distributed
via email and handouts. In total, 260 questionnaires were distributed with a response of
47.7%. Descriptive statistics and exploratory factor analysis were employed to analyse
the data. The reliability of the questionnaire was tested using Cronbach alpha. Cronbach
alpha values above the minimum requirements and a cumulative variance of only 47%
was achieved. Conclusions were drawn from the empirical study and recommendations
were made in the final chapter.<br>Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2011.
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Alhasweh, Mohamed Abdulwahab, and Babrak Farid. "The effects of Ikea and external shopping centers on regional trade and retail growth : A comparative analysis of Ikea’s establishment in Kalmar and Karlstad." Thesis, Högskolan Dalarna, Företagsekonomi, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:du-21363.
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This paper examines the effects of Ikea store establishment in Kalmar and Karlstad on the trade and retail inside the two cities, and as well on the trade and retail in the close neighboring municipalities and in further peripheral municipalities in both regions. After the establishment of Ikea store, Kalmar and Karlstad have experienced significant growth in trade and retail. The question, however, is how big this growth is in both cities? And how different locations on different distances from Ikea have been affected? What impact there was on different segments of the retail? How different business branches have been affected? How large the catchment area for the emerging new large-scale retail locations is? These questions, in addition to few others, are investigated in this paper. The thesis starts with an introduction chapter containing a background of the topic, problem description, the investigated questions, the purpose, and the outline of the paper. The next chapter includes the frame of reference which consists of literature review and theoretical framework about the external shopping centers and their impact on retail and regional trade development. It includes also information gathered from previous studies technical reports and other available sources about the subject. The third chapter includes description for the methods used to collect the primary and secondary data needed for the purpose of this study. Then the empirical framework which demonstrates the results of the conducted research followed by analysis and concluded in discussion and conclusion. Mixed methods are used as research strategy in this thesis, and the method to conduct the research is based on telephone interviews for the primary (qualitative) data, and documents and desk research for the secondary (quantitative) data. The gathered data is analyzed and designed in a way that allows the usage of comparative analysis technique to present the findings and draw conclusions. The results showed that new established Ikea retail store outside the city boundaries results with many effects on the city center and on the neighboring municipalities as well. The city center seems not to be affected negatively, but on the contrary positive effects were witnessed in both regions, these positive effects are linked to the increase inflow of customers from the external retail area which is known as spillover effect. III On the other hand, the neighboring towns and municipalities are more negatively affected especially with the trade of con-convenience goods as the consumers in these towns and municipalities start to go to the area of Ikea and the large external retail center to do their purchasing, the substitution effect is then said to be occurred. Moreover, the further far municipalities do not seem to be significantly affected by the establishment of Ikea. These effects whether positive or negative could be monitored by looking to few trade parameters such as the turnover, the sales index, and the consumers’ expenditure, these parameters can be very useful to measure the developments and changes in the trade and retail in a given place.
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Pinares, Loayza Gerdy Alexia, and Samame José Luis Vásquez. "El e-commerce en el proceso de internacionalización de las tiendas por conveniencia del sector retail en Lima Metropolitana en los años 2017-2019." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2021. http://hdl.handle.net/10757/655459.
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En presencia de la evolución constante y los cambios de las tendencias del mercado, es necesario buscar formas de adaptarse a las necesidades de los clientes, siendo el comercio electrónico una forma de revolucionar el sector retail, el cual se considera relativamente estable, a pesar de los momentos difíciles que ha experimentado el país. El sector minorista no escapa a la realidad de que el mercado se considera altamente volátil, por lo que el interés en torno a este estudio se centra en profundizar en el conocimiento de la intervención del comercio electrónico en el proceso de internacionalización. El objetivo principal de la investigación fue conocer y comprender cómo interviene el e-commerce en el proceso de internacionalización de las tiendas por conveniencia del sector retail en Lima Metropolitana en los años 2017-2019. Desde el punto de vista metodológico, se tuvo un enfoque cualitativo, fue de tipo exploratoria y se utilizó la entrevista semi-estructurada como instrumento de recolección de datos, cuya muestra fueron seis expertos en el área del e-commerce y la gerencia de dos cadenas de tienda de conveniencia importantes como lo son Oxxo y Repsol Sprint. Dentro de sus resultados se encontró que el e-commerce, aunque no es necesario para el proceso de internacionalización, sí puede representar un ingreso extra o incluso un factor de éxito para empresas que inician actividades en un país nuevo.<br>In the presence of constant evolution and changes in market trends, it is necessary to seek ways to adapt to customer needs, with e-commerce being a way to revolutionize the retail sector, which is considered relatively stable, despite the difficult times the country has experienced. The retail sector does not escape the reality that the market is considered highly volatile, so the interest around this study focuses on deepening the knowledge of the intervention of electronic commerce in the internationalization process. The main objective of the research was to know and understand how e-commerce intervenes in the internationalization process of convenience stores in the retail sector in Metropolitan Lima in the years 2017-2019. From the methodological point of view, it had a qualitative approach, it was exploratory and it used the semi-structured interview as a data collection instrument, whose sample was six experts in the area of e-commerce and the management of two important chains such as Oxxo and Repsol Sprint. Among its results, it was found that e-commerce, although not necessary for the internationalization process, can represent an extra income or even a success factor for companies that start activities in a new country.<br>Tesis
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Supasansanee, Latika, and Patthaveekarn Kasiphongphaisan. "Logistics Management in Retail Industry : A case study of 7-Eleven in Thailand." Thesis, Jönköping University, JIBS, Centre of Logistics and Supply Chain Management, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-9670.
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<p><strong>Master’s thesis in International Logistics and Supply Chain Management</strong></p><p><strong> </strong></p><p><strong>Title: Logistics Management in Retail Industry: a case study 7-Eleven in</strong><strong> Thailand</strong></p><p><strong>Author: Latika Supasansanee and Patthaveekarn Kasiphongphaisan</strong></p><p><strong>Tutor: Susanne Hertz</strong><strong> and Benedikte Borgström</strong></p><p><strong>Date: June 1, 2009</strong></p><p><strong>Keywords: 7-Eleven Thailand, Logistics, Retail Convenience, Distribution Center and Warehouse, IT-Apply in retail store, and Competitive advantage</strong></p><p><strong> </strong></p><p><strong> </strong></p><p><strong>Introduction: </strong>In today’s challenging competition in the consumer goods, the manufacturers strive for their products to reach final customers before they turn their heads to the rival’s ones. This research attempts to understand and investigate how 7-Eleven company manages its logistics activities, distribution and applying information technology to achieve competitive advantages.<strong> </strong></p><p><strong> </strong></p><p><strong>Purpose: </strong>The purpose of thesis is, in retailing industry and retailing convenience store’s perspective, to identify and describe the way 7-Eleven manages and operates its retail convenience business focusing on several aspects; strategic fits, distribution and IT, which support 7-Eleven’s activities and how they contribute to competitive advantages for the firm.<strong> </strong></p><p><strong> </strong></p><p><strong>Frame of reference: </strong>Based on various sources of literature concerning competitive advantage and strategic fits, distribution related to marketing and retail, distribution centers and warehousing, and information system apply in retail store.<strong> </strong></p><p> </p><p><strong>Method: </strong>The study is considered as qualitative single-case study. Data is collected from the interviews with several parties involve with retail convenience industry in Thailand. Secondary data is retrieved from the information system, research and reports, publication sources as well as internet sources. Lastly, data analysis is followed by the literature chapter.<strong> </strong></p><p> </p><p><strong>Conclusion: </strong>By applying the synchronized strategies between supply chain members to adjust and modify the capabilities of firms, leads to supply chain benefits and competitive advantage for retail firm. The applications of IT and Distribution Centers enhance supply chain capabilities, reliability, and dependability which result in better service and market performance. They are also the keys that facilitate the operations of supply chain and retail store.</p><p> </p><p> </p><p> </p>
Books on the topic "Retail Convenience"
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Barnes, Steve. Convenience retailing: Profiting from growth. IGD Business Publications, 1996.
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Convenience stores and retail fuel properties: Essential appraisal issues. 2nd ed. Appraisal Institute, 2012.
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Field, Christopher. The future of the store: New formats and channels for a changing retail environment. FT Retail & Consumer Publishing, 1997.
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Katsumi, Akira. Xiangkou shang xue yuan: Zai 7-eleven shang zui jing cai de shang ye jing ying ke. Zhongguo cheng shi chu ban she, 2009.
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Tokyo (Japan). Rōdō Keizaikyoku. Shōgyō Bōekika. Tōkyō-to ni okeru konbiniensu sutoa jittai chōsa hōkokusho. Tōkyō-to Rōdō Keizaikyoku, 1986.
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Unit for Retail Planning Information. Consumer retail expenditure estimates and price indices for convenience & comparison businesses. Unit for Retail Planning Information, 1986.
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Information, Unit for Retail Planning. Consumer retail expenditure estimates and price indices for convenience & comparison goods. Unit for Retail Planning Information, 1986.
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Trieb, S. E. How buying decisions are made: A NACS research report. National Association of Convenience Stores, 1987.
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Ishikawa, Akira. The success of 7-Eleven Japan: Discovering the secrets of the world's best-run convenience chain stores. World Scientific, 1998.
Find full textBook chapters on the topic "Retail Convenience"
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Larke, Roy, and Michael Causton. "Convenience Stores." In Japan — A Modern Retail Superpower. Palgrave Macmillan UK, 2005. http://dx.doi.org/10.1057/9780230511408_8.
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Markham, Julian E. "Convenience, Comparison and the Retail Results." In The Future of Shopping. Palgrave Macmillan UK, 1998. http://dx.doi.org/10.1007/978-1-349-14797-7_17.
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Hehle, Friederike, and Peter Schnedlitz. "The Application of the Convenience Concept to the Retail Format Vending." In European Retail Research. Gabler Verlag, 2012. http://dx.doi.org/10.1007/978-3-8349-7144-9_2.
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Huuhka, Ari, Nobutoshi Shimizu, and Martti Laaksonen. "Strategic Differentiation in the Japanese Convenience Store Business. The Example of Lawson’s Format Variation." In European Retail Research. Gabler Verlag, 2010. http://dx.doi.org/10.1007/978-3-8349-8938-3_7.
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Srivastava, Vishal, and Manoj Kumar Srivastava. "Modelling Enablers of Customer-Centricity in Convenience Food Retail." In Innovations in Information and Communication Technologies (IICT-2020). Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-66218-9_21.
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Gupta, Shaphali, and Dinesh Sharma. "Dimensions of Retail Service Convenience in Emerging Market Settings: A Qualitative Investigation." In Hospitality Marketing and Consumer Behavior. Apple Academic Press, 2017. http://dx.doi.org/10.1201/9781315366227-5.
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Greene, Robert C. "The Convenience Store - A Retail Institution in Transition: Their Image Contrasted with the User Public’s Needs." In Proceedings of the 1985 Academy of Marketing Science (AMS) Annual Conference. Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-16943-9_46.
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"14. Convenience Care And The Rise Of Retail Clinics." In America's Healthcare Transformation. Rutgers University Press, 2019. http://dx.doi.org/10.36019/9780813572246-016.
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Pei, Tan Jing, and Omkar Dastane. "Digital Technology in Retail." In Handbook of Research on Disruptive Innovation and Digital Transformation in Asia. IGI Global, 2021. http://dx.doi.org/10.4018/978-1-7998-6477-6.ch011.
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Industrial Revolution 4.0 has initiated digital transformation in Asia and resulted in Retail 4.0 forcing shopping malls to upgrade themselves digitally to remain competitive. The purpose of this research is to investigate the impact of upgrading shopping malls with digital retail technology (digital up-gradation) on shoppers' satisfaction mediated by operational performance. This study adopted explanatory, quantitative research by collecting empirical data from 212 shoppers at a famous shopping mall in the city of Kuala Lumpur using convenience sampling. The normality and reliability assessment was carried out followed by confirmatory factory analysis, validity assessment, and structural equation modelling. Findings reveal that digital up-gradation has a direct impact on shopper satisfaction, and operational performance has full mediation effect between them. The chapter then discusses implications, limitations, and future research avenues in this context.
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"Consumers' behaviour and producer-distributor relationships in convenience goods markets." In Retail and Marketing Channels (RLE Retailing and Distribution). Routledge, 2012. http://dx.doi.org/10.4324/9780203103654-11.
Full textConference papers on the topic "Retail Convenience"
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Tang, Yun, Lin Zhou, and WenWei Li. "Research on the factors affecting the transformation of community convenience stores under the new retail trend." In 2019 International Conference on Education Science and Economic Development (ICESED 2019). Atlantis Press, 2020. http://dx.doi.org/10.2991/icesed-19.2020.36.
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Zhuang, Xiangyu. "An Analysis of the Status Quo of the Development of China's Convenience Stores and Reflections on the Future Direction of Convenience Stores under the New Retail." In 2018 4th International Conference on Humanities and Social Science Research (ICHSSR 2018). Atlantis Press, 2018. http://dx.doi.org/10.2991/ichssr-18.2018.59.
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Fan, Kuo-Kuang, and Shu-Zhen Tang. "A STUDY ON THE SERVICE DESIGN OF CONVENIENCE STORE “FAMILYMART” IN TAIWAN: FROM A VIEWPOINT OF NEW RETAIL." In 2nd Eurasian Conference on Educational Innovation 2019. International Institute of Knowledge Innovation and Invention Private Limited, 2019. http://dx.doi.org/10.35745/ecei2019v2.066.
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Trembošová, Miroslava, Alena Dubcová, and Natália Horná. "Retail and shopping behavior in small towns in Slovakia (example study of Zlaté Moravce town)." In 27th edition of the Central European Conference with subtitle (Teaching) of regional geography. Masaryk University Press, 2020. http://dx.doi.org/10.5817/cz.muni.p210-9694-2020-17.
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In the past 15 years we have been involved in the rapid development of retail in Slovakia. Its globalization trends, materialized in shopping malls, often built on a 'green field' along major communication lines, have had a significant impact on commercial suburbanization. The “pulling” of large-scale retail centers on the outskirts of the city significantly affects the state and further development in the central part of the city, with frequent consequences (deadening) of traditional retail zones, many times leading to their disappearance. The new shopping zones change the mode of the time fund and the adopted daily cycles of shopping life for both urban and rural populations and promote consumerism. A number of elements adapt to this phenomenon, e.g. transport networks and parking facilities, opening hours of shops, monitoring the convenience of purchases through prices in leaflets between the traditional and new zone, synergy of non-commercial services, spending leisure time. Nowadays we are witnessing the penetration of foreign retail companies into the medium-sized to small towns of Slovakia and its changes in concentration, integration and internationalization. The aim of the paper is a brief description of the retail network in the typically small Slovak town of Zlaté Moravce. The next section presents the results of a survey of consumer buying behavior and evaluation of its conclusions.
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Bongard, Stefan. "Online Grocery Shopping: a Boom, Hype, or Black Ice?" In Contemporary Issues in Business, Management and Education. Vilnius Gediminas Technical University, 2017. http://dx.doi.org/10.3846/cbme.2017.019.
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Buying groceries online is no longer a novel phenomenon: recent studies (2016) show that in Germany, approximately 30 percent of potential buyers have already purchased groceries online. Together with the latest grocery shopping services from the online giant Amazon (e.g. Amazon Fresh and Amazon go), this growing sector of online food and drink retail comprises an attractive field for economic research. General research objectives in this field investigate sustainable business models, planning of logistics structures, and changes in buyer behaviour. The purpose of this present study was to analyze buyer behavior in the field of online food retail based on a process design derived from principles of Quality Management. A convenience sample of 822 valid data records was collected from November– December 2016 using a sophisticated online survey tool. The data set contains responses from 256 individuals who had already bought groceries online, while the rest of the respondents had not previously purchased groceries online. The study strongly underscores the great potential of online retail grocery industry, while also detailing the potential risks associated with this business model, such as low profit margins and packaging issues.
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Liu, Jingjing. "Research on the Operation Strategy of Chain Convenience Stores under the Background of qNew Retailq." In 8th International Conference on Management and Computer Science (ICMCS 2018). Atlantis Press, 2018. http://dx.doi.org/10.2991/icmcs-18.2018.24.
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Emond, Jean-Pierre. "Packaging for Citrus Juices." In ASME 2004 Citrus Engineering Conference. American Society of Mechanical Engineers, 2004. http://dx.doi.org/10.1115/cec2004-5001.
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Packaging is usually referred to as the container holding a specific product. It is more accurate to refer to a packaging system, since many components are used together to make a package able to meet the needs of a product. A packaging system must meet four specific objectives: • to protect the product • to extend product shelf life • to communicate the product to the customer • to be convenient to the customer A packaging system has many components and several levels of packaging. For example, a packaging system must include a shipping container where inside packaging units are found, which usually group a certain amount of individual packages. Only the retail size of a packaging system will be addressed for the purpose of this article. Paper published with permission.
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Petriľák, Marek, Ing Elena Horská, Jozef Šumichrast, and Jozef Palkovič. "COMPARISON OF SLOVAK DAIRY PRODUCTS WITH AND WITHOUT ADDED VALUE SOLD BY COMMERCIAL CHAINS." In RURAL DEVELOPMENT. Aleksandras Stulginskis University, 2018. http://dx.doi.org/10.15544/rd.2017.132.
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The share of products with higher added value is constantly decreasing in Slovakia's agri-food exports and the share of basic agricultural raw materials with low added value is increasing. Commercial retail chains sell especially products without added value. On the other side, products that have undergone a processing are imported from abroad. According to the latest survey of the Slovak Food Chamber of Agriculture in 2016, the share of Slovak products on retailers and retail chains is only 39.91%, with 38.9% in 2015 and 2014.with increase of only 1%. Most of the agri-food products produced in Slovakia are at most represented in commodities: eggs, milk, honey and at least in the following categories: processed vegetables, packaged meat and processed fruit. The main objective of presented paper is to show, that Slovak farmers rather sell raw milk instead of selling added value processed products. A big difference can be found between milk and dairy products, where up to 20% is the difference in the representation of these products in the commercial chains. This fact means, that the Slovak farmers produce enough milk, but it is convenient for them to sell milk as a raw material instead of processing it in their own direction and selling the processed products. Raw milk is exported abroad and then comes back to the Slovak market with an added value as processed product. The survey, which was carried out on all trade chains, showed that the share of Slovak milk in the chain is 63%. An important finding is also the presence of individual dairy products that are produced in Slovakia. The result of the survey showed that the largest share of Slovak dairy products in the domestic market is 51% cottage cheese and sweet / sour cream 55% lowest ripening cheese 40%and processed cheese and cheese spread 43%.
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Li, Jingjing, Jie Zeng, Keyu Hou, Jin Zhou, and Rui Wang. "Application of Openpose algorithm to detect consumer behavior in store." In The 8th International Conference on Advanced Materials and Systems. INCDTP - Leather and Footwear Research Institute (ICPI), Bucharest, Romania, 2020. http://dx.doi.org/10.24264/icams-2020.iii.11.
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Due to the importance of offline consumer behavior, more and more people had begun to study consumer behavior in store. In offline consumer behavior research, the application of video analysis technology was the most direct and convenient. Recognizing human posture was a key technology in video analysis. The OpenPose algorithm was one of the advantageous technologies that could accurately recognize multi-person poses in different environments in real time, so we used it innovatively to study consumer behavior in store. We hope to develop the potential of this application in the research of consumer behavior in store in the footwear retail industry by the technical advantages of the OpenPose algorithm. In our study, we first used an OpenPose algorithm to estimate multi-person pose and detection behavior, and then processed and recognized the videos collected in the store. We collected a week's surveillance video of a Red Dragonfly offline store from July 10 to July 16, 2020 in China. The specific process was to calibrate the area in the selected camera screen, then the algorithm performs identification and detection, and finally output in-store consumption Behavioral data. Our research results not only verified the feasibility of this application in offline retailing stores, but the data results also indicated that consumers tend to enter the store from the right, staying concentrated in the middle and back of the store. These results may be affected by the store space, product display, and staff guidance and reception.
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Bueno, Átila Madureira, Angelo Marcelo Tusset, Diego Paolo Ferruzzo Correa, José Roberto Castilho Piqueira, and José Manoel Balthazar. "Comparing LQG/LTR and the SDRE Techniques for Hybrid Fully-Connected PLL Network Control." In ASME 2013 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2013. http://dx.doi.org/10.1115/detc2013-12649.
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Synchronization plays an important role in telecommunication systems and integrated circuits. The Master-Slave is a commonly used strategy for clock signal distribution. However, due to the wireless networks development and the higher operation frequency of integrated circuits, the Mutually-Connected clock distribution strategies are becoming important, and the Fully-Connected strategy appears as a convenient engineering solution. The main drawback of the Fully-Connected architecture is the definition of control algorithms that assure the stability of the network sinchronization. In hybrid synchronization techniques groups of nodes synchronized by the Fully-Connected architecture are synchronized with network master clocks by using the Master-Slave tecnique. In this arrangement, if a route of clock signal distribution becomes inoperative, the group of Fully-Connected nodes retain for some time the original phase and frequency received from the network. The Fully-Connected architecture complexity imposes difficulties to satisfy both stability and performance requirements in the control system design. For that reason the multi-variable LQG/LTR and the SDRE control techniques are applied in order to fulfill both stability and performance requirements. The performance of both techniques are compared, and the results seems to confirm the improvement in the transient response and in the precision of the clock distribution process.
Reports on the topic "Retail Convenience"
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Service Industries - Specialization in Retail Convenience, 1996. Natural Resources Canada/ESS/Scientific and Technical Publishing Services, 2010. http://dx.doi.org/10.4095/300923.
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