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Agbonifoh, Christopher, and Edith Odia. "SHOPPERS’ PERCEPTION OF RETAIL CONVENIENCE IN ONLINE SHOPPING IN BENIN CITY, NIGERIA." Oradea Journal of Business and Economics 5, no. 1 (March 2020): 49–59. http://dx.doi.org/10.47535/1991ojbe088.
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In view of the fact that shopping is part of everyday life and that it has significant implications for everybody’s livelihood and welfare, this study has investigated shoppers’ perception of retail convenience in online shopping as well as examine the influence of demographic attributes on shoppers’ perception of retail convenience in online shopping. A 20- item questionnaire was developed so as to measure the four different dimensions of retail convenience. It was administered on a sample of 500 respondents consisting of online shoppers in Benin City. On the whole, 423 copies of the questionnaire were returned and found usable, thus giving an 84.6% response rate. The data obtained was coded and analyzed using means, standard deviation, frequency distributions, and T-test. The results revealed that online shoppers have a favorable perception of all the dimensions measuring retail convenience. However, shoppers have a more favorable perception of search convenience. The study has also found that demographic attributes such as gender, age, education, occupation and income do not significantly influence shoppers’ perception of online retail convenience. It is therefore recommended that online retailers should emphasize retail convenience, including access convenience, search convenience, transaction convenience and possession convenience as these constructs are crucial for developing retail convenience and serve as a source for competitive advantages.
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Aagja, Jayesh P., Toby Mammen, and Amit Saraswat. "Validating Service Convenience Scale and Profiling Customers: A Study in the Indian Retail Context." Vikalpa: The Journal for Decision Makers 36, no. 4 (October 2011): 25–50. http://dx.doi.org/10.1177/0256090920110403.
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Customer retention has become very important in the heightened competitive environment unleashed in India, post liberalization. Recently, some researchers have made attempts to evolve and link the service convenience construct to customer satisfaction and repeat purchase from a service organization. Service convenience — a multidimensional construct with five dimensions, involves aspects beyond locational nearness or convenient operating hours. The present study aims at validating the service convenience (ServCon) scale originally developed in the West, in the Indian organized food and grocery retail context, and develop linkage between service convenience on one side, and satisfaction/behavioural intentions on the other. Convenience samples, comprising of respondents from SEC A and SEC B with experience of shopping from organized retail food and grocery outlets, were drawn from various parts of Ahmedabad city. Through the scale validation process, five dimensions emerged, as in the original 17 items ServCon scale, though with 15 items (Seiders et al, 2007). Scale validity was evaluated using correlation and confirmatory factor analysis while neural networks were used for nomological model testing. Subsequently, using cluster analysis, an attempt was made to segment respondents based on their service convenience scores which resulted in four customer segments being identified: Aspirers Fatalists Balance-oriented Pre-purchase convenience seekers. Statistically insignificant differences were observed amongst these clusters based on demographics. In the Indian context, it is found that access, benefit, and decision convenience dimensions have more importance whereas dimensions like transaction and post-benefit convenience are less relevant. Hence, retail mall managers should focus on providing better access, benefit, and decision convenience rather than transaction and post-benefit convenience. In the same vein, shopping enjoyment appears to be having a major effect on service convenience as compared to customer involvement in product category implying that shoppers experiencing higher levels of shopping enjoyment should be accorded more importance by mall managers. On the other hand, it is found that higher the perceived service convenience level, the greater the impact on shopper�s behavioural intentions as compared to satisfaction. This implies that organized retail mall managers should focus on shoppers who perceive higher levels of service convenience from malls, as they are more likely to patronize such malls by way of either positive word of mouth or increasing their visit/purchase frequency.
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K.Aparna, P. Murali Krishna, and V. Satish Kumar. "ANALYSIS OF RETAIL MIX STRATEGIES: A SPECIAL FOCUS ON MODERN RETAIL FORMATS." International Journal of Engineering Technologies and Management Research 5, no. 5 (February 27, 2020): 71–76. http://dx.doi.org/10.29121/ijetmr.v5.i5.2018.228.
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A shopper usually comes across many retailers in the market place, each having its own overall product offering. One retailer may be attracting customers due to its unbeatable location and visibility, other on the basis of discounted prices, someone on the basis of variety of merchandise or specialised product offering. If small retailers promise to offer the convenience of fulfilling the daily needs at your doorstep, the big retailers promise to offer better value in terms of competitive pricing and convenience of making all products available under the same roof. Then online retailers are trying to outsmart conventional retailers by killing time and distance constraints. Thus, it is seen that retail market place has become very competitive and challenging over a period of time. Market has already become tough due to increasing cultural and demographic diversity and changing lifestyles over a period of time. Every market has its own set of needs. Like any marketer, a retailer has to decide which kind of market it should cater to in a satisfactory manner. As a result, the retailer has to explore many options to differentiate themselves in the market place and appeal to its target customers. The options are available in the form of combining different elements of retail mix. Retail mix is mainly deciding about merchandise, price, promotional mix, location, services extended etc. to serve the needs of target market in a satisfactory manner. Retail format is the popular term used for retail mix. It bears close resemblance with marketing mix. In the ensuing study, discussion about various retail formats is carried on.
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Clulow, Valerie, and Vaughan Reimers. "How do consumers define retail centre convenience?" Australasian Marketing Journal (AMJ) 17, no. 3 (September 2009): 125–32. http://dx.doi.org/10.1016/j.ausmj.2009.05.015.
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Marshall, David. "Convenience stores and well-being of young Japanese consumers." International Journal of Retail & Distribution Management 47, no. 6 (June 10, 2019): 590–604. http://dx.doi.org/10.1108/ijrdm-08-2017-0182.
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Purpose The purpose of this paper is to look at perceptions of young Japanese consumers towards the convenience store, or konbini, with a view to understanding what attracts them to this retail format and exploring well-being in a new way that is more relevant the retail experience. Design/methodology/approach The study looks at the emergence of the konbini as part of the Japanese food retail environment and reports on an online survey (n=453) of young Japanese consumer’s (>18 years old) attitudes towards this retail format. Findings The preliminary analysis of the data finds the konbini is a popular choice for young consumers for specific types of everyday goods. The main appeal lies in the ease of access, location of the stores and the ambience of the space that appeal to young consumer’s sense of well-being. Research limitations/implications This is a purposeful sample of young Japanese consumers surveyed across several academic institutions. Practical implications Konbini must continue to innovate to attract young consumer while acknowledging the implications of their stocking policy on consumer well-being. Originality/value This offers a unique insight into the ways in which young Japanese consumers avail themselves of the food retail provision and provides a broader perspective on well-being in a retail environment that resonates with consumer practice.
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Reimers, Vaughan, and Val Clulow. "Spatial convenience: bridging the gap between shopping malls and shopping strips." International Journal of Retail & Distribution Management 42, no. 10 (October 7, 2014): 864–83. http://dx.doi.org/10.1108/ijrdm-08-2013-0153.
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Purpose – Due to rising obesity levels, declining fitness levels, an aging population, and shopper lethargy, retail planners must give serious consideration to the physical demands retail centres place on their patrons. The purpose of this paper is to determine the importance consumers assign to spatial convenience, measure how consumers perceive shopping malls and shopping strips (also referred to as the downtown area, central business district, Main Street or the High Street) in relation to it, and compare them in their provision of it. Design/methodology/approach – The study utilises a household survey of consumers and as well as a retail audit. The survey was used to identify the importance consumers assign to spatial convenience, while the retail audit was used to establish how malls and strips compare in their provision of it. Findings – The results of the survey indicate that consumers regard spatial convenience as important and believe that malls are superior in providing it. The retail audit confirmed the accuracy of these perceptions, with the mall providing greater store compatibility, and a more compact shopping environment. Originality/value – The influence of spatial convenience on shopping behaviour has been largely overlooked at the level of the retail centre. Moreover, those studies that have focused on this topic, have typically done so from the singular focus of either malls or strips. This study incorporates both, and does so via an empirical analysis of consumer attitudes and a spatial comparison of both retail formats.
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Marshall, David. "Convenience stores and discretionary food consumption among young Tokyo consumers." International Journal of Retail & Distribution Management 44, no. 10 (October 10, 2016): 1013–29. http://dx.doi.org/10.1108/ijrdm-08-2015-0137.
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Purpose The purpose of this paper is to consider the question of young consumer’s discretionary consumption in Japan where the ready access to convenience stores, or “konbini”, presents a unique retail landscape and to look at how young Japanese consumers use this store format as part of their discretionary food consumption. Design/methodology/approach This is an exploratory study that draws on primary qualitative data based on in store observations, accompanied shopping and a survey with young Japanese consumers. This approach provides an insight into the convenience store food offering and young consumer’s everyday food practices and experience of using these retail stores. Findings The data reveals a relatively limited range of purchases on each store visit with some variation across time of the day and between individuals and groups of young consumers. Visits before and after school remain the most popular and young consumers make around two to four visits per week to a convenience store. It finds young consumers actively engaged in independent purchasing decisions in this retail format. Research limitations/implications This is an exploratory study with a geographically constrained sample conducted in several areas in and around Tokyo, Japan. It is a convenience sample recruited using student contacts and snowballing techniques. Practical implications Convenience stores represent an important “shopping habitat” for young consumers to engage in discretionary food shopping. While these convenience store purchases are not always unhealthy the promotion and pricing strategies used by retailers can have an influence on the final selection of products and convenience stores provide a unique opportunity to cultivate more healthful behaviour among young consumers. Originality/value This offers a unique insight into the relationship between young consumer’s discretionary food choice and local retail provision in the convenience sector. It adds to the debate on the role of food environment on food choice and the extent to which young Japanese consumers are socialised into particular food practices through their engagement with the convenience retail sector.
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Ives, Blake, Kathy Cossick, and Dennis Adams. "Amazon Go: Disrupting retail?" Journal of Information Technology Teaching Cases 9, no. 1 (March 26, 2019): 2–12. http://dx.doi.org/10.1177/2043886918819092.
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In January of 2018, AMAZON.COM Inc. (Amazon) opened its first self-service Amazon Go convenience store in Seattle, Washington. Armed only with a smartphone app tied to a credit card, a customer could enter the store, select merchandise from the aisles and refrigeration cases, and just walk out—no lines, no waiting, no cashier. A can of coke, chocolate bar, or chicken sandwich placed in a shopper’s bag, is identified, accounted for, and charged to a payment card, all facilitated by computer vision, deep learning, and sensor-based information technologies (IT). Based on extensive public sources, the Amazon Go case provides a rich opportunity to explore an IT-enabled startup that potentially threatens three industries: convenience stores, grocery stores, and fast food outlets. In the future, the technology, either by licensing or expansion by Amazon, arguably could disrupt the broader retail industry and its millions of employees. Students have an opportunity to explore the boundary between IT and business strategy, while seeing the potential economic implications of fixed cost investments in IT. They will see how one company, Amazon, strategically develops, deploys, and extends its growing arsenal of IT weapons. The case also catalyzes discussions of social issues, including the impact of technology on employment and the tradeoffs between personal privacy and customer service.
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Kaura, Vinita. "Antecedents of customer satisfaction: a study of Indian public and private sector banks." International Journal of Bank Marketing 31, no. 3 (April 5, 2013): 167–86. http://dx.doi.org/10.1108/02652321311315285.
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PurposeThe purpose of this paper is to examine the effect of service quality, perceived price and fairness and service convenience on customer satisfaction. It also aims to compare multiple regression models between public and new private sector banks.Design/methodology/approachA cross‐sectional research on 445 retail banking customers through a questionnaire is conducted. The population of the study consists of valued retail urban customers of banks in Rajasthan, India, who frequently visit bank premises for transactions, have accounts in at least two banks and have availed of at least one information technology based services. Responses are analysed using regression analyses.FindingsDimensions of service quality are employee behavior, tangibility and information technology. Dimensions of service convenience are decision convenience, access convenience, transaction convenience, benefit convenience and post‐benefit convenience. For public sector banks, except tangibility, all antecedents have positive impact on customer satisfaction. For private sector banks except tangibility and benefit convenience all antecedents have positive impact on customer satisfaction. Significant difference in beta coefficient is found between public and private sector banks regarding employee behavior, decision convenience, access convenience and post‐benefit convenience.Research limitations/implicationsThis study has taken into account a specific category of retail banking customers. Thus, it limits generalization of results to other banking populations.Practical implicationsThis study highlights the importance of service quality, service convenience and price in satisfying customers. Bank managers can focus on these factors to satisfy customers.Originality/valueThe paper emphasizes the significance of service quality, price and SERVCON on customer satisfaction for Indian banking sector. It compares the multiple regression models for public and private sector banks.
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Furnelli, Anthony. "Amazon Go convenience stores: skip the lines." CASE Journal 17, no. 3 (June 29, 2021): 320–32. http://dx.doi.org/10.1108/tcj-11-2020-0165.
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Theoretical basis This compact case study uses the marketing mix (product, price, place and promotion) and customer segmentation/targeting as theoretical platforms for the Amazon Go business concept. It reinforces the idea that these are important aspects in developing a successful marketing strategy especially when they are aligned with the core competencies of a firm. Additional concepts include localization strategy, loyalty and Maslow’s hierarchy. Localization focuses on merchandising and local partnerships. Customer loyalty is discussed in the context of loyalty programs and consumer trust. Maslow’s hierarchy is used as a way to connect the pandemic and safety concerns to the offline retail experience. Research methodology This case was developed from secondary sources readily available in the public domain including websites, news articles and social media sites. This case has been taught in undergraduate marketing management courses. Case overview/synopsis In 2018, Amazon opened high tech convenience stores across a number of metropolitan cities in the USA offering a checkout-free experience for customers. This case evaluates the marketing aspects of the move including industry structure, store format and customer loyalty. The underlying question is how will Amazon, the company that pioneered online shopping, perform in an offline retail marketplace that is highly competitive? Will Amazon be able to leverage its massive technology power and shake up offline retail? Will changing market forces caused by the pandemic reshape retail as we know it? Complexity academic level This case should be used in a marketing management course or a retailing course for undergraduate students. Applicable concepts include competitive advantage, marketing mix, customer loyalty and retailing in a digital world. This case could also be used to discuss or compare the differences between online and offline brand leadership.
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Heroux, Lise. "A Longitudinal Study of American and Canadian Convenience Store Marketing Strategies." International Business Research 13, no. 8 (July 21, 2020): 66. http://dx.doi.org/10.5539/ibr.v13n8p66.
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Convenience stores are part of the Canadian and American landscape. Consumers depend on them for fuel, coffee, tobacco, snacks, fast-food, bathrooms, and more. Convenience stores account for more than one third of the retail brick-and-mortar sales. Yet, there is a paucity of marketing research on this retail format. The present study examines the marketing strategies of convenience stores in 2008 and 2018, assessing the changes in strategy over a decade in the U.S. and Canada. The findings indicate that convenience stores in both regions have been able to offer products and services that will bring about repeat sales and increase their profitability. Convenience stores offer customers time saving while providing what they value most: fast service, expedient locations, quality customer service and an adapted marketing mix. Although there were more similarities than differences in marketing strategies in both regions, Quebec convenience stores were the most effective in implementing their marketing mix and adapting their strategy. Implications for convenience stores are discussed.
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Koller, Kyle P., and Anthony Pennington-Cross. "The Density of Convenience Retail and the Type of Traffic—Commuting, Local and Retail." Journal of Real Estate Research 41, no. 2 (April 1, 2019): 319–46. http://dx.doi.org/10.1080/10835547.2019.12091528.
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Elizabeth Lloyd, Alison, Ricky Y.K. Chan, Leslie S.C. Yip, and Andrew Chan. "Time buying and time saving: effects on service convenience and the shopping experience at the mall." Journal of Services Marketing 28, no. 1 (February 4, 2014): 36–49. http://dx.doi.org/10.1108/jsm-03-2012-0065.
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Purpose – The domain of service convenience remains relatively unexplored. However, as time pervades all aspects of consumption, the value placed on time is likely to influence the importance of convenience. Prior studies call for the investigation of convenience beyond the store context; and malls being a one-stop shopping destination, present an ideal environment for investigation. Design/methodology/approach – A conceptual model delineating the relationships between service convenience, shopping trip value, customer satisfaction and several retail outcomes is developed. This model is empirically tested using survey data collected from 619 mall shoppers; and analyzed using structural equation modelling. Findings – For shoppers who place high economic value on time, the effects of service convenience are greater on hedonic value. Conversely, those who place low economic value on time, effects of service convenience are greater on utilitarian value. Effects of shopping value on retail outcomes also vary according to value placed on time. Research limitations/implications – Further investigation utilizing full convenience scale and more elaborate time style measures encouraged. Practical implications – Results signal the importance of enhancing the experiential aspects of the mall for high economic time value shoppers. Conversely, for low economic time value shoppers, findings suggest the importance of boosting the visual distinctiveness and ease of mall navigation. Originality/value – This study sheds light on research gaps by examining the link between service convenience and its effects on retail evaluation in the mall. It also considers how the economic value placed on time impact perceptions of convenience and the shopping experience.
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Lee, Hyun-Joo. "Personality determinants of need for interaction with a retail employee and its impact on self-service technology (SST) usage intentions." Journal of Research in Interactive Marketing 11, no. 3 (August 14, 2017): 214–31. http://dx.doi.org/10.1108/jrim-04-2016-0036.
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Purpose The purpose of this study was, first, to link interpersonal-hedonic values, intuitive-experiential thinking style, external locus of control (LOC) and sociability to the need for interaction with a retail employee; and, second, to empirically test the moderating effect of the time convenience of self-service technologies (SSTs) on the proposed relationships in the model. Design/methodology/approach This study was conducted in a retail setting in which an automated checkout process occurred with the use of self-checkout systems. A self-administered, online survey approach was utilized targeting consumer panel members. Data were analyzed using structural equation modeling. Findings Interpersonal-hedonic values, external LOC and sociability emerged as reliable antecedents of the need for interaction with a retail employee, whereas the intuitive-experiential thinking style did not. This study also showed the inverse relationship between the need for interaction with a retail employee and the intentions to use SSTs. In relation to the moderating role of the time convenience of SSTs, the positive effects of interpersonal-hedonic values, intuitive-experiential thinking style, external LOC and sociability on the need for interaction with a retail employee were shown lesser for consumers with low levels of the time convenience of SSTs. The negative effect of the need for interaction with a retail employee on the intentions to use SSTs was shown to be greater for consumers with low levels of the time convenience of SSTs. Originality/value The present study adds to a growing body of literature on SSTs by exploring the causal and hierarchical effects of personality traits that determine the intentions to use SSTs.
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Rapp, William V., and Mazhar Islam. "Japanese Mini-Banks: Retail Banking Services through Convenience Stores." Asian Business & Management 5, no. 2 (May 12, 2006): 187–206. http://dx.doi.org/10.1057/palgrave.abm.9200168.
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Nguyen, Doan T., Tom DeWitt, and Rebekah Russell‐Bennett. "Service convenience and social servicescape: retail vs hedonic setting." Journal of Services Marketing 26, no. 4 (June 29, 2012): 265–77. http://dx.doi.org/10.1108/08876041211237569.
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Siddiqui, Masood H., and Shalini N. Tripathi. "Grocery Retailing in India: Online Mode versus Retail Store Purchase." International Business Research 9, no. 5 (April 27, 2016): 180. http://dx.doi.org/10.5539/ibr.v9n5p180.
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<p>E-retailing is entering into the Indian retail scenario in a noticeable way and online grocery retailing holds a promise of acceptance by the Indian customers. This paper attempts to discover the market potential of online grocery retailing in India and consumers’ perception towards its different aspects. Confirmatory factor analysis proposes that there are five underlying dimensions (<em>convenience</em>, <em>value for money</em>, <em>variety</em>, <em>loyalty</em> and <em>ambient factors</em>) governing the selection of mode for grocery purchase. Thereafter Binary-Logistic Regression has been employed to analyze the impact of these five broad perceptual dimensions upon the acceptance/rejection of online grocery retailing. The respondents accorded the highest importance to the factors <em>value for money</em> and <em>convenience</em>. The study suggested that issues like meeting customer expectations and preferences in terms of delivering value for money, quick and convenient purchasing, smooth delivery process, and reducing risk perceptions are critical for establishing online grocery retailing as an effective alternative to traditional brick and mortar retailing.</p>
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Yao, Liming, Yuhong Shuai, Xudong Chen, and Anran Xiao. "A two-stage EBM-based approach to evaluate operational performance of unattended convenience store." International Journal of Retail & Distribution Management 48, no. 6 (April 9, 2020): 609–27. http://dx.doi.org/10.1108/ijrdm-09-2019-0321.
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PurposeDue to recent technological advances, the retail industry has changed significantly. This paper examines a novel unmanned retail mode-unattended convenience store to identify the possible operational problems and develop appropriate managerial recommendations.Design/methodology/approachA data-driven two-stage epsilon-based measure (EBM) data envelopment analysis (DEA) method was developed to evaluate operational performance data from 33 unattended convenience stores and assess the impacts on efficiency of the internal factors, and a Tobit regression analysis was employed to examine the external environment.FindingsIt was found that the overall economic performances were relatively low and fluctuated significantly; however, the social performances were slightly higher. The out-of-stock rate was found to have a negative impact on efficiency, and regional characteristics were found to have significant effects on performance.Practical implicationsThis study sought to identify current operational problems with unattended convenience stores to provide managerial insights. The cross-sectional assessment suggested that to achieve better performance, particular attention needed to be paid to store locations and surrounding store environments.Originality/valueFirst, this paper establishes a novel theoretical framework to evaluate the economic and social operational performances at unattended convenience stores. Second, it contributes to research on unattended convenience stores and the unmanned retail industry and offers significant guidance on detecting operational deficiencies and improving future performances.
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Gupta, S. L. "An Empirical Study on Retailing Industry in India: A Case Study on Apparel Market." Paradigm 11, no. 2 (July 2007): 1–8. http://dx.doi.org/10.1177/0971890720070202.
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The study puts focus on how retailers are designing organized retail formats to keep pace with the changing moods of the shoppers. This will help them out in reaching a huge market comprising middle segment in order to enhance their clientele. These organized retail formats are at a paradigm shift in India and the need of the hour is a place where the consumers are seeking the convenience of one-stop shopping which can be catered by none other than malls. In the past few years there has been a shift in India from individual retail outlets owned separately and managed distinctively and professionally for retailing. Things changed primarily because of rising expectations of Indian consumers Corporate houses in turn responded quickly to the needs of the consumers. The study addresses how factors within and outside the stores affect store-level shopping decision. Preference for certain retailer attributes differs by shopper and these preferences are reflected in store choice. Therefore, several retailer attribute act as reasons for store patronage. A questionnaire was designed to investigate store patronage relative to the importance and perception of selected attributes of the stores. The data were collected from retailers. Respondents were asked to describe their perception of store on the basis of various attributes. These attributes were then treated as variables/indicators in the study. The six main indicators on the basis of which retailers decide to go for specific type of retail format consisted of price, sales personnel, quality of merchandise, assortment of merchandise, advertising, services, and other convenience services. The data collected from 100 retailers.
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Kaura, Vinita, Ch S. Durga Prasad, and Sourabh Sharma. "Service quality, service convenience, price and fairness, customer loyalty, and the mediating role of customer satisfaction." International Journal of Bank Marketing 33, no. 4 (June 1, 2015): 404–22. http://dx.doi.org/10.1108/ijbm-04-2014-0048.
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Purpose – The purpose of this paper is to examine the extent to which service quality, perceived price and fairness and service convenience influence customer satisfaction and customer loyalty for Indian retail banking sector. It further explores the role of customer satisfaction as mediating variable between service quality dimensions, perceived price and fairness, service convenience dimensions and customer loyalty. Design/methodology/approach – A cross-sectional research on 445 retail banking customers through questionnaire is conducted. Population of study is valued retail urban customers of banks in Rajasthan, India, who frequently visit bank premises for transactions, have accounts in at least two banks and have availed of at least one information technology-based services. Responses are analyzed using factor analyses and regression analyses. Findings – Results reveal that service quality dimensions, perceived price and fairness and service convenience dimensions have positive impact on customer satisfaction and customer loyalty. Moreover, customer satisfaction acts as mediating variable between its antecedents and customer loyalty. Research limitations/implications – This study has taken into account a specific category of retail banking customers. Thus, it limits generalization of results to other banking population. Practical implications – This study explains the importance of customer satisfaction for achieving customer loyalty for Indian retail banking sector. Originality/value – The paper underlines the importance of customer satisfaction for achieving customer loyalty. Impact of SERVCON dimensions on customer loyalty is found rare in literature.
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Ferreira, Fernando A. F., Sérgio P. Santos, Paulo M. M. Rodrigues, and Ronald W. Spahr. "EVALUATING RETAIL BANKING SERVICE QUALITY AND CONVENIENCE WITH MCDA TECHNIQUES: A CASE STUDY AT THE BANK BRANCH LEVEL." Journal of Business Economics and Management 15, no. 1 (March 4, 2014): 1–21. http://dx.doi.org/10.3846/16111699.2012.673504.
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The intangibility of banking services makes the evaluation of service quality and customer convenience difficult to measure. This paper aims to construct an integrated evaluation system for retail banking service quality and convenience at the bank branch level by combining cognitive mapping with measuring attractiveness by a categorical based evaluation technique. We strive to introduce transparency in the decision making process and add to the performance literature in retail banking. Strengths, weaknesses and practical applications of our multiple criteria evaluation system are also discussed.
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Yannan, Zhao, Zhang Lu, and Zhang Xinhuan. "The spatial distribution of retail outlets in Urumqi: The application of points of interest." Open Geosciences 12, no. 1 (November 28, 2020): 1541–56. http://dx.doi.org/10.1515/geo-2020-0149.
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AbstractStudies on the distribution of retail outlets are crucial for optimizing urban resource allocation, and their rationalized layout plays an important role in developing urban economies and meeting consumer demand. However, the literature on the subject has been limited by data collection. In the era of big data, there has been an emergence of geo-referenced data that are more accurate and convenient and thus more able to be applied in the retail analysis. This study addresses this lacuna by exploring the spatial distribution of various retail outlets with the application of points of interest. Our study demonstrates that (1) the retail outlets in Urumqi are concentrated in the inner city. The inner-city area has a higher density distribution of retail outlets, and the development of the retail function is more mature. (2) Various categories of retail outlets display dissimilar agglomeration characteristics and hot spots. Specialty stores, clothing and footwear stores, convenience stores, and home-building material markets have lower average nearest-neighbor distances. (3) The retail outlets in the subject area are directionally distributed in the northwest–southeast direction, which is the result of both the topographical condition and government intervention in Urumqi. (4) Various categories of retail outlets tend to agglomerate at different scales. These results are conducive to the exploration of the location rules and layout preferences of retail locations, and they provide a reference for guiding the adjustment and optimization of retail layouts.
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Lin, Chen-Yu. "Perceived convenience retailer innovativeness: how does it affect consumers?" Management Decision 54, no. 4 (May 16, 2016): 946–64. http://dx.doi.org/10.1108/md-08-2015-0363.
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Purpose – The purpose of this paper is to examine the influence of consumers’ perceptions of convenience retailer innovativeness on their perceived value (PV) and store patronage intentions (PIs). Design/methodology/approach – A three-step PCRI-PV-PI model that integrates perceived convenience retailer innovativeness (PCRI), PV, and PIs is proposed. The moderating effect of consumer innovativeness on the relationship between PCRI and PIs is also examined. Findings – Modeling results confirm that PCRI is an important antecedent of PV among consumers that further influences their PIs toward specific convenience retailers. Moreover, PCRI significantly and indirectly affects the PIs of less innovative consumers via PV. However, no such indirect association is identified among highly innovative consumers. Research limitations/implications – The proposed PCRI-PV-PI model may be useful to other consumer behavior and retail studies, particularly in this era of increased market competition in which innovation has become a critical strategic tool for market differentiation. Originality/value – The current research is the first empirical study that examines the effects of PCRI on PV and PIs in the context of convenience retailing.
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Suppamas Rattanapipat, Benyada Laotanathaworn,. "Impact of Delivery Service on Retail Business." Psychology and Education Journal 58, no. 1 (January 29, 2021): 1325–28. http://dx.doi.org/10.17762/pae.v58i1.902.
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The purpose of this research is to 1) to study customer satisfaction levels toward the retail delivery business of convenience stores in Yala Province 2) study the effects of the delivery services on retails stores in Yala Province. This is quantitative research employing a questionnaire as a tool to collect data from 400 samples of customers using the delivery services in Mueang District, Yala Province. From the descriptive statistics analysis, the result identifies the profiles of the delivery service customers as follows. 1) 69% female 2) between 60% years old 3) 10,001-20,000 Baht income 4) less than 5 times per week 5) free of charge delivery 60% 6) less than 1,000 Baht spent per month. Results indicated that opinions of customers toward the delivery service of retail business in Yala is highest can be explained as follows. 1) The convenience of gaining services is at the high level with the average value at 4.37 2) The reliability on the service quality is at the high level with the average value at 3.94 3) The speed of delivery is at the high level with the average value at 3.62 4) The accuracy score is high at The accurate quantity of the goods orders with the average value at 3.57, and 5) The satisfaction on the rider service is at the high level with the average value at 3.45 . Statistically, the hypothesis test indicates that the difference in the individual profiles such as gender, age, marital status, education level and profession shows an insignificant impact rate at 0.05 on the opinion toward the retail delivery business.
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Kim, So-young, and Ji Yu Choi. "The changing role of convenience stores in South Korea." British Food Journal 121, no. 7 (July 1, 2019): 1642–54. http://dx.doi.org/10.1108/bfj-07-2018-0467.
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Purpose The purpose of this paper is to develop policy recommendations for creating a healthy food environment around convenience stores which has been recently extending beyond the retail to the food retail and even to the foodservice market in South Korea. Design/methodology/approach This study was based on case studies of evaluating the nutritional quality of lunch box products sold by the Korean big 3 convenience store brands (CU, GS25 and 7-Eleven) as meal replacements. Samples of all lunch box products sold during October 2016 in Asan city, South Korea were collected for nutritional quality evaluation. Findings The amount of food items in the “Meats/Fish/Eggs/Legume” food group was 2.4 times the recommended intake, while that in the “Vegetables” food group was even less than one serving size. The most frequent cooking method both for the animal- and plant-based food groups was stir-frying. The average calories fell short of the reference value for men but exceeded it for women. The percentage energy contribution from fats exceeded the reference range. The average amounts of protein, saturated fat, cholesterol and sodium were higher than recommended. Originality/value This study calls attention to the necessity and importance of establishing a healthy food environment around convenience stores, given the ever-growing reliance on these establishments as a go-to spot for a convenient meal. The results may also provide useful insights for developing countries in Asia, which are being spotlighted as the emerging markets for convenience stores.
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Pineda, Elisa, Eric J. Brunner, Clare H. Llewellyn, and Jennifer S. Mindell. "The retail food environment and its association with body mass index in Mexico." International Journal of Obesity 45, no. 6 (February 17, 2021): 1215–28. http://dx.doi.org/10.1038/s41366-021-00760-2.
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Abstract Background/Objective Mexico has one of the highest rates of obesity and overweight worldwide, affecting 75% of the population. The country has experienced a dietary and food retail transition involving increased availability of high-calorie-dense foods and beverages. This study aimed to assess the relationship between the retail food environment and body mass index (BMI) in Mexico. Subjects/Methods Geographical and food outlet data were obtained from official statistics; anthropometric measurements and socioeconomic characteristics of adult participants (N = 22,219) came from the nationally representative 2012 National Health and Nutrition Survey (ENSANUT). Densities (store count/census tract area (CTA)) of convenience stores, restaurants, fast-food restaurants, supermarkets and fruit and vegetable stores were calculated. The association of retail food environment variables, sociodemographic data and BMI was tested using multilevel linear regression models. Results Convenience store density was high (mean (SD) = 50.0 (36.9)/CTA) compared with other food outlets in Mexico. A unit increase in density of convenience stores was associated with a 0.003 kg/m2 (95% CI: 0.0006, 0.005, p = 0.011) increase in BMI, equivalent to 0.34 kg extra weight for an adult 1.60 m tall for every additional 10% store density increase (number of convenience stores per CTA (km2)). Metropolitan areas showed the highest density of food outlet concentration and the highest associations with BMI (β = 0.01, 95% CI: 0.004–0.01, p < 0.001). A 10% store density increase in these areas would represent a 1 kg increase in weight for an adult 1.60 m tall. Conclusions Convenience store density was associated with higher mean BMI in Mexican adults. An excessive convenience store availability, that offers unhealthy food options, coupled with low access to healthy food resources or stores retailing healthy food, including fruits and vegetables, may increase the risk of higher BMI. This is the first study to assess the association of the retail food environment and BMI at a national level in Mexico.
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Khaled, Amgad S. D., Khalid Mohammed Alomari, Khaled (M,K) Ismail AlshakeTheep, and Abdullah Mohammed Mahdi Ahmed. "An Empirical Study of Convenience of Online Services and Purchases." Journal of Computational and Theoretical Nanoscience 17, no. 9 (July 1, 2020): 4627–34. http://dx.doi.org/10.1166/jctn.2020.9290.
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The research provides a substantial reference from a retail point of view, considering the significance of service convenience, and it impact on customer loyalty, loyalty intention and customer’s trust with the services. The research provides a substantial reference from a retail point of view, considering the significance of service promotion, to the impact of service comfort on consumer purchasing behavior. It is a primary data research where data was collected through questionnaire and for analysis purpose AMOS and SPSS softwares have been used. A convenient sampling method was applied to select the convenience goods customers. This was done by randomly selecting respondents. The member’s examples were taken from Aurangabad, Banaras, Aligarh, Delhi and NCR locale. Different tools has been taken in this study. The study found that trust in e-retailing doesn’t affect dependability aim, which is not at all like past investigations. The study conclude that consumer loyalty doesn’t prompt the reliability aim of clients. The current examination has an extraordinary commitment in the arena of the post-buy conduct of the clients in the e-retailing division. The study is useful to e-commerce retailers who provide help in India. It helps to develop the administration and the strategies used to keep customers steady and productive.
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Fitch, David. "Measuring convenience: Scots’ perceptions of local food and retail provision." International Journal of Retail & Distribution Management 32, no. 2 (February 2004): 100–108. http://dx.doi.org/10.1108/09590550410521770.
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양희진, Kyuyeol Shim, 윤명길, and SooHyung Lee. "The Relationship between the Technology-Based Self-Service Convenience Orientation Factor and Convenience in Retail Stores." Journal of Distribution Science 12, no. 10 (October 2014): 11–17. http://dx.doi.org/10.15722/jds.12.10.201410.11.
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Resnick, Sheilagh, Carley Foster, and Tony Woodall. "Exploring the UK high street retail experience: is the service encounter still valued?" International Journal of Retail & Distribution Management 42, no. 9 (September 2, 2014): 839–59. http://dx.doi.org/10.1108/ijrdm-05-2013-0090.
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Purpose – The purpose of this paper is to explore the relationship between service quality, the service encounter and the retail experience within a changing UK retail environment. Design/methodology/approach – Data were gathered from 40 customers and 20 staff of an established UK health and beauty retailer with a long-standing reputation for personal customer service. A qualitative analysis was applied using both a service quality and a customer value template. Findings – Customers focused more on the utilitarian features of the service experience and less on “extraordinary” aspects, but service staff still perceived that the customer encounter remained a key requisite for successful service delivery. Research limitations/implications – Recent environmental developments – involving customers, markets and retail platform structure – are challenging traditional service expectations. Practical implications – Retailers may need to reassess the role of the service encounter as part of their on-going value proposition. Originality/value – Limited research to date on the perception of shoppers to the service encounter in a changing retail environment and to the evolving notions of effort and convenience.
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Hadden, Rosemary, and Ann Whalley. "The Branch is Dead, Long Live the Internet!!" International Journal of Market Research 44, no. 3 (May 2002): 1–13. http://dx.doi.org/10.1177/147078530204400304.
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Parker, Christopher J., and Huchen Wang. "Examining hedonic and utilitarian motivations for m-commerce fashion retail app engagement." Journal of Fashion Marketing and Management: An International Journal 20, no. 4 (October 3, 2016): 487–506. http://dx.doi.org/10.1108/jfmm-02-2016-0015.
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Purpose The purpose of this paper is to explore the motivations of consumers engage with fashion retail applications (apps) from a consumer motivation perspective to inform the design for fashion retail apps. This is an area with increasing economic significance, yet of limited academic research to date. Design/methodology/approach Through 18 in-depth qualitative interviews, utilitarian stimuli was identified as primary motivating factor to attract customers to shop for fashion garments through m-commerce retail apps. Findings Results from thematic analysis identified that the utilitarian elements of “efficiency” and “convenience” were two of the most important motivators for engagement, with “personalized services”, and “convenient operation process” also dominant functions to attract customers to shop on m-commerce retail apps. While “Social” shopping was shown to be a motivating factor for consumer behaviour, participants showed greater preference to interpersonal communications channels than to social media. Research limitations/implications Findings from this study reveal the utilitarian focus of fashion retail apps within an industry often focussed on experiential interactions, and provide a focus for fashion retail m-commerce app designers to tailor their products for higher consumer engagement. Future apps should be designed specifically with this in mind to increase the chance of consumer engagement. Originality/value This paper provides original insight into the hedonic and utilitarian value motivations most prevalent to users of m-commerce fashion retail apps. This is distinct from previous research that has focussed on physical retail environments or general e-commerce interactions (e.g. non-fashion web stores accessed through a PC/laptop).
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Hanafi, Rindyah. "PENGARUH STORE ATMOSPHERE, HEDONIC SHOPPING, DAN PROMOSI TERHADAP IMPULSIVE BUYING." JURNAL EKOMAKS : Jurnal Ilmu Ekonomi, Manajemen, dan Akuntansi 8, no. 2 (November 17, 2019): 87–96. http://dx.doi.org/10.33319/jeko.v8i2.41.
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This study aims to determine the influence of store atmosphere, hedonic shopping, and partial and simultaneous promotion of impulsive buying conducted in the modern retail community in Madiun City. The population in this study is the consumers of various selected big retails in Madiun City, namely Matahari Department Store Madiun Plaza and Sun City Mall, Carrefour, Ramayana and Samudra Swalayan. In this study, the number of population is not known with certainty, so in this study the number of samples used is determined based on the model estimation interval model for the parameter of proportion P, so that the sample obtained as many as 100 people. The sampling technique used in this research is by using purposive convenience sampling technique. Data analysis techniques use classical assumption test, multiple linear regression analysis, coefficient of determination test, and hypothesis testing by using t test and F test. The findings were obtained: (1) Store atmosphere partially influence to impulsive buying done by society in modern retail in Madiun City. (2) Hedonic shopping partially affects the impulsive buying done by society in modern retail in Madiun City. (3) Promotion partially influence to impulsive buying done by society in modern retail in Madiun City. (4) Store atmosphere, hedonic shopping, and promotion simultaneously affect the impulsive buying done in the modern retail community in Madiun City Store Atmosphere, Hedonic Shopping, Promotion, Impulsive Buying
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Baquero, Barbara, Elizabeth Anderson Steeves, Michele Polacsek, Molly De Marco, Leah Chapman, Lucia A. Leone, and Caitlin Simon. "Evaluating the implementation and impact of a healthier checkout programme at a regional convenience store chain." Public Health Nutrition 24, no. 11 (April 6, 2021): 3520–29. http://dx.doi.org/10.1017/s1368980021001488.
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AbstractObjective:To test the feasibility of implementing and evaluating a healthier checkout pilot study in a convenience store chain.Design:A quasi-experimental study was conducted comparing a 3-month ‘healthier checkouts’ intervention in ten convenience stores which stocked eight healthier items in the checkout space and ten comparison stores assigned to continue stocking their current checkout space product mix. All aspects of the intervention were implemented by the retailer. The research team conducted in-person fidelity checks to assess implementation. Sales data were collected from the retailer in order to compare mean baseline to intervention sales of the eight healthier items in intervention and comparison groups while controlling for overall store sales.Setting:Convenience store chain.Participants:Twenty convenience stores in New Hampshire.Results:The increases in sales of healthier items between the baseline and intervention periods among the intervention and comparison stores were not statistically significant; however, the overall pattern of the results showed promising changes that should be expanded on in future studies. Intervention fidelity checks indicated that results may have been attenuated by variability in intervention implementation.Conclusions:This study advances the evidence for effective promotion of healthier food purchases in the convenience store chain setting and adds to the current literature on retail checkout space interventions. Additional research is needed to confirm and expand these results.
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Wen, Ue-Pyng, Yun-Chu Chen, and Kam-Hong Cheung. "Equal Pricing Strategies in a Dual Channel Supply Chain." International Journal of Operations Research and Information Systems 2, no. 4 (October 2011): 34–51. http://dx.doi.org/10.4018/joris.2011100103.
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In this article, equal pricing strategies are studied in a dual channel supply chain where a manufacturer sells to a retailer as well as to consumers through a direct channel according to the assumption that the manufacturer commits setting the same retail price as the traditional channel to reduce the channel’s conflict. The authors first analyze the effect of different pricing strategies on the retail price, wholesale price and profits. The cooperative strategy is also studied to see how it benefits both parties in the dual channel supply chain. Finally, through a numerical example, it is demonstrated that providing convenience of the direct channel is important for the manufacturer and service is a distinctive advantage for the retailer. Furthermore, the paper shows that if the service quality has a significant effect on the direct channel, then the manufacturer tends to abandon commitment of equal pricing strategy.
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Liu, Jiqiong, Minglun Ren, Aifeng Yang, and Shuai Feng. "Money-Back Guarantee, Dual Money-Back Guarantee, and O2O Strategy in a Manufacturer’s Dual-Channel Supply Chain." Mathematical Problems in Engineering 2020 (February 27, 2020): 1–21. http://dx.doi.org/10.1155/2020/1697082.
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Return services are increasingly valued by manufacturers, retailers, and customers. In many countries, an offer of money-back guarantee (MBG) is legally binding. In this paper, we discuss how a retailer and manufacturer with a direct channel should choose single or dual MBG and pricing strategies. We identify the conditions under which a retailer or manufacturer should choose a return strategy and show that the handling return loss and the customer return cost in each channel are critical factors that should be considered by the retailer and manufacturer when choosing a return strategy. In addition, the retailer should cooperate with the manufacturer to establish an offline-to-online (O2O) omnichannel to fully benefit from the convenience and advantages of the retail channel. We find that the adoption of the O2O strategy by the retailer in its retail channel always generates profits, while the manufacturer may implement the O2O strategy in its direct channel when the profit from the Internet service is higher than a threshold. Additionally, the impact of various strategies on pricing, market share, and profits is discussed.
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Mukaram, Mukaram, and Ira Siti Sarah. "Analisis Faktor Lingkungan Bisnis Ritel Berbasis Swalayan Pada Lab. Bisnis." Jurnal Riset Bisnis dan Investasi 2, no. 3 (March 15, 2017): 85. http://dx.doi.org/10.35697/jrbi.v2i3.95.
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Department of Business Administration has a business laboratory (Business Lab) that is based on the retail business concept. Until now, the profit per year earned by the Business Lab is still below the average of other retail store business in the same industry. The condition is suspected by less attention to stores environmental factors that have an impact on customer satisfaction. Competition among retail companies increasingly stringent push the owner to be more creative and innovative in creating marketing strategies. The retail business environment is one of the most important variables to be considered for the survival of a retail store. By knowing the dominant factors in the retail store environment variable, store management can make more appropriate marketing strategies to attract customers and increase customers satisfaction. This study aims to assess the environmental factors stores in Business Lab. The data collection is done by distributing 161 questionnaires to consumers of Business Lab. Data were analyzed using exploratory factor analysis (EFA). The result indicates there are three factors in the store's environment factors that need redefinition. First, the second factor was suggested to be renamed to promotions and convenience shopping after getting two new variables, namely direction and facilities. Secondly, the fourth factor is suggested to adjust its name to 'availability' as it contains two components, location and time of operation in the same factor. Third, the 'atmosphere of the shop' is divided into two different factors, namely 'convenience shopping' and 'storefront'.
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P.O., Olomi, and Kegwuru M. "Participative Leadership Style and Supply Chain Performance of Retail SMEs in Rivers State of Nigeria." British Journal of Management and Marketing Studies 4, no. 2 (April 27, 2021): 44–53. http://dx.doi.org/10.52589/bjmms/wsbn9ybb.
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This study examined the effect of participative leadership style on supply chain performance of retail SMEs in Rivers State of Nigeria by means of a survey research design and quantitative method to tolerate descriptive and inferential analysis. The population for the study was 377 registered SMEs in Rivers State of Nigeria. The convenience simple technique was used to select one respondent each from the 377 retail SMEs studied. The convenience sampling of respondents was used to 377 respondents for the study. Afterward, 377 copies of questionnaire were disseminated to 377 employees across the identified retail SMEs. Of the 377 respondents contacted, 258 participated in the study; ensuing to a response rate of 68 The 258 respondents produced a total of 249 functional response set. Data were espoused to correlation and regression analysis by means of the statistical package for social sciences (SPSS Version 22.0). It was revealed that, participative leadership style statistically positive and influence information sharing at 0.05 significant level. This implies that a well implemented participative leadership style can increase the chance of making better information sharing in retail supply chain. The study therefore, concludes that, there is a positive and significant influence of participative leadership style on supply chain performance of retail SMEs in Rivers State of Nigeria, and recommends that managers of retail SMEs should emphasis more on the implementation of participative leadership style in their organizations to boost information sharing in order to attain superior supply chain performance.
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김영이. "A Study on Performance of Retail Store: Focused on Convenience Store." Journal of Distribution Science 15, no. 2 (February 2017): 47–51. http://dx.doi.org/10.15722/jds.15.2.201702.47.
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Hood, Nick, Graham Clarke, and Martin Clarke. "Segmenting the growing UK convenience store market for retail location planning." International Review of Retail, Distribution and Consumer Research 26, no. 2 (November 19, 2015): 113–36. http://dx.doi.org/10.1080/09593969.2015.1086403.
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Sanders-Jackson, Ashley, Nina M. Parikh, Nina C. Schleicher, Stephen P. Fortmann, and Lisa Henriksen. "Convenience store visits by US adolescents: Rationale for healthier retail environments." Health & Place 34 (July 2015): 63–66. http://dx.doi.org/10.1016/j.healthplace.2015.03.011.
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Muchardie, Brian Garda, Ferdian Yosa, and Annetta Gunawan. "Comparative Study of Store Image, Patronage Intention, and Retail Mix Elements between Alfamart and Indomaret in Jakarta." Binus Business Review 8, no. 2 (August 31, 2017): 91. http://dx.doi.org/10.21512/bbr.v8i2.2066.
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This research is initiated by the phenomenon of competitive rivalry between the two giant convenience stores (Alfamart and Indomaret) in Indonesia. Alfamart must strive to improve the patronage intention of its customers so that they do not switch to its main competitor, Indomaret. The purpose of the research was to compare patronage intention and store image between Alfamart and Indomaret. Additionally, this research clarified the influence of the components in the retail mix, which were in-store promotion, store atmosphere, convenience, and merchandise between Alfamart and Indomaret in the formation of store image and its impact on patronage intention. The research methods were independent t-test and path analysis. Independent t-test aimed to find differences that occurred between Alfamart and Indomaret especially the differences in the components of the retail mix, store image, and patronage intention. Meanwhile, path analysis was to determine the effect of the retailmix to store image and patronage intention. After processing the data, it is shown that both variables which are the components of the retail mix, store image, and patronage intention are surpassed by Alfamart. In Alfamart, thereare significant influences of in-store promotion, convenience, and merchandise to the store image and patronage intention. Similarly, in-store promotion, merchandise, and store image have direct influence on patronage intention.Meanwhile, for Indomaret, there is the influence of the in-store promotion, convenience, and merchandise to store image and patronage intention with conditions that store atmosphere and store image have a direct influence onthe patronage intention.
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Axenov, K. E. "Transformation of urban spatiotemporal systems, by the example of retail impact to large hosing estate areas of Leningrad—St. Petersburg, 1989—2016." Известия Русского географического общества 151, no. 1 (February 26, 2019): 29–44. http://dx.doi.org/10.31857/s0869-6071151129-44.
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Using the example of retail development in the former socialist large housing estate areas of Leningrad—St. Petersburg in 1989—2016 the paper outlines and provides evidence for 3 principles of the spatiotemporal systems (STS) development under urban transformation: principle of essence changing during transformation of a STS; principle of joined-up nature of spatial, temporal and essence-based parameters of urban STS (USTS); possibility of mismatch of spatial, temporal and substantive hierarchies of transformational USTSs. Paper describes 6 stages of spatial development of retail during the studied period and corresponding spatial forms and peculiarities of retail STS spatial development: early transformation; first stage of administrative reform; pavilions and market places; specific transformational forms displacement; domination of large stationary trade forms; convenience shops stage. Corresponding spatial forms and specificities of retail STSs organization in former socialist large housing estate areas are characterized as well: kiosks and stand-alone-sellers agglomerations near metro stations and public transport stops; kiosks and pavilions agglomerations near metro stations plus market places; retail tents and other mobile trade forms near metro stations plus new market places; large shopping centers, stationary market places plus kiosk chains; hypermarkets, chained stationary shops, temporary agglomerations of mobile facilities near metro stations; convenience shops and illegal kiosks. Specific methodology of complex STSs research was developed and tested.
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Pizzinatto, Nadia Kassouf, Christiano França da Cunha, Alessio Bessa Sarquis, Andrea Kassouf Pizzinatto, and Evandro Luiz Lopes. "Determinant attributes valued by Brazilian retail construction materials consumers." Revista de Administração da UFSM 13, no. 3 (July 29, 2020): 501–16. http://dx.doi.org/10.5902/1983465932256.
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This article analyzes the determinant attributes valued by the retail consumer of construction materials in São Paulo State, Brazil, using a survey with 450 consumers from two large retail networks of construction materials in three Brazilian cities testing two hypotheses regarding the differences in attributes valued by the consumes when choosing a point of sale. The Correspondence Analysis (CA) was used to examine relationships of the valued attributes from one city to another. The results showed that there are 45 determinant attributes valued by the consumer, classified into 9 categories (relationship, service, convenience, pricing policy, point of sale, product, services, promotion and brand). The categorization proved to that some categories, for example, convenience, have different meanings in cities with different profiles. Other attributes appreciated by customers were product variety, location of store, personalized service, price, quality of products, and store image. The results of the study contribute to the field by enhancing knowledge of determinant attributes valued in construction materials retail, helping store managers to shape their marketing strategies.
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Zhang, Ting, and Bo Huang. "Local Retail Food Environment and Consumption of Fruit and Vegetable among Adults in Hong Kong." International Journal of Environmental Research and Public Health 15, no. 10 (October 14, 2018): 2247. http://dx.doi.org/10.3390/ijerph15102247.
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Outside of western countries, the study of the local food environment and evidence for its association with dietary behavior is limited. The aim of this paper was to examine the association between the local retail food environment and consumption of fruit and vegetables (FV) among adults in Hong Kong. Local retail food environment was measured by density of different types of retail food outlets (grocery stores, convenience stores, and fast food restaurants) within a 1000 m Euclidean buffer around individual’s homes using a geographic information system (GIS). The Retail Food Environment Index (RFEI) was calculated based on the relative density of fast-food restaurants and convenience stores to grocery stores. Logistic regressions were performed to examine associations using cross-sectional data of 1977 adults (18 years or older). Overall, people living in an area with the highest RFEI (Q4, >5.76) had significantly greater odds of infrequent FV consumption (<7 days/week) after covariates adjustment (infrequent fruit consumption: OR = 1.36, 95% CI 1.04–1.78; infrequent vegetable consumption: OR = 1.72, 95% CI 1.11–2.68) in comparison to the lowest RFEI (Q1, <2.25). Highest density of fast food restaurants (Q4, >53) was also significantly associated with greater odds of infrequent fruit consumption (<7 days/week) (unadjusted model: OR = 1.34, 95% CI 1.04–1.73), relative to lowest density of fast food restaurants (Q1, <13). No significant association of density of grocery stores or convenience stores was observed with infrequent FV consumption regardless of the covariates included in the model. Our results suggest that the ratio of fast-food restaurants and convenience stores to grocery stores near people’s home is an important environmental factor in meeting fruit and vegetable consumption guidelines. “Food swamps” (areas with an abundance of unhealthy foods) rather than “food deserts” (areas where there is limited access to healthy foods) seems to be more of a problem in Hong Kong’s urban areas. We advanced international literature by providing evidence in a non-western setting.
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Bhatt, Seema, and Sridar Natrajan. "Performance management at Bolts' convenience stores." Emerald Emerging Markets Case Studies 2, no. 2 (May 25, 2012): 1–4. http://dx.doi.org/10.1108/20450621211228419.
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Subject area The case throws light on performance management in general and performance appraisal in a specific Indian context, its linkages with various other HR systems in an organization and the various issues and challenges attached with it. The case is especially suited for understanding people management in small organizations and organizations in emerging markets. Study level/applicability This case has been tried and tested in the classroom setting with management students pursuing a post graduate diploma in business management (PGDBM). The case has been administered to students in Chennai Business School, Chennai in their core course human resource management (first year PGDBM) and to second year students specializing in HR in their course “Performance management and compensation management” in G D Goenka World Institute, Sohna. Case overview The case is set in the southern part of India in a retailing organization which grew from a small retail store catering to the daily needs of the student community to a four store retail store (Bolts'). Mr Andrew (Head, HR), introduced performance management and appraisal at Bolts'. Since the appraisal was interrelated with various other HR systems like motivation, compensation, training and development and promotions, it generated a lot of excitement among the employees. After implementation of performance appraisal, the organization seems to experience one problem after another. There were complaints from customers, followed by a range of challenges such as discontented employees, unprofessional behavior, low motivation in the organization and loss of profit. Expected learning outcomes Understand and analyze the performance management in general and performance appraisal in a specific Indian context, its linkages with various other HR systems in organization and the various issues and challenges attached with it. Understand people management in small organizations and organizations in emerging markets. Assess and identify HR practitioners' problems in studying SMEs' HR related problems in an Indian context. Supplementary materials Teaching notes are available to faculty. Please consult with your librarian.
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Browning, H. Frances, Rachel E. Laxer, and Ian Janssen. "Food and Eating Environments: In Canadian Schools." Canadian Journal of Dietetic Practice and Research 74, no. 4 (December 2013): 160–66. http://dx.doi.org/10.3148/74.4.2013.160.
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Purpose: This national study was conducted to examine healthy eating programs, healthy eating education, and the food retail environments of schools. Methods: A total of 436 Canadian schools were studied. Administrators completed a questionnaire designed to assess school healthy eating programs, healthy eating education, and food retail environment. The number of chain fast food restaurants, chain cafés/coffee shops, and convenience stores within 1 km of schools was measured using geographic information systems food retailer measures from DMTI Spatial Inc. and the Yellow Pages. Results: During the preceding year, 67% of schools had initiated healthy eating lunch programs while 18% had junk food-free days. The majority of schools offered cooking classes (59%) and healthy eating media literacy education (67%), while a minority offered gardening activities (15%) and field trips to farmers’ markets (27%) and grocery stores (36%). Fifty-three percent had a school cafeteria, and most had a school tuck shop (75%) and pop/juice vending machines (76%). Fifty percent had a chain fast food restaurant, 33% had a chain café/coffee shop, and 41% had a convenience store within 1 km. Conclusions: An important aspect of addressing childhood obesity will be improving the food environments of schools and their surrounding neighbourhoods, and providing healthy eating education for all students.
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Gloria, Christian T., and Mary A. Steinhardt. "Texas nutrition environment assessment of retail food stores (TxNEA-S): development and evaluation." Public Health Nutrition 13, no. 11 (June 11, 2010): 1764–72. http://dx.doi.org/10.1017/s1368980010001588.
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AbstractObjectiveCurrent nutrition environment instruments are typically designed to measure a small number of healthy foods based on national trends. They lack the depth to accurately measure the unique dietary choices of subpopulations, such as Texas consumers whose food preferences are influenced by Hispanic/Latino culture. Thus the purposes of the present study were to: (i) develop a comprehensive observational tool to measure the availability of healthy foods from retail stores in Texas; and (ii) conduct a pilot test to examine the tool’s reliability, as well as differences in the availability of healthy foods in stores between high- and low-income neighbourhoods.DesignGrocery and convenience stores were assessed for availability of healthy foods. Reliability was calculated using percentage agreement, and differences in availability were examined using 2 (store type) × 2 (neighbourhood income) ANOVA.SettingOne high-income and one low-income neighbourhood in Austin, Texas.SubjectsA sample of thirty-eight stores comprising twenty-five convenience stores and thirteen grocery stores.ResultsThe low-income neighbourhood had 324 % more convenience stores and 56 % fewer grocery stores than the high-income neighbourhood. High inter-rater (mean = 0·95) and test–retest reliability (mean = 0·92) and a significant interaction (P = 0·028) between store type and neighbourhood income were found.ConclusionsThe TxNEA-S tool includes 106 healthy food items, such as fruits, vegetables, dairy, proteins and grains. The tool is reliable and face validity is affirmed by the Texas Department of Health. Grocery stores have more healthy foods than convenience stores, and high-income grocery stores offer more healthy foods than low-income grocery stores.
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Vaughan, Christine A., Deborah A. Cohen, Madhumita Ghosh-Dastidar, Gerald P. Hunter, and Tamara Dubowitz. "Where do food desert residents buy most of their junk food? Supermarkets." Public Health Nutrition 20, no. 14 (October 5, 2016): 2608–16. http://dx.doi.org/10.1017/s136898001600269x.
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Abstract Objective To examine where residents in an area with limited access to healthy foods (an urban food desert) purchased healthier and less healthy foods. Design Food shopping receipts were collected over a one-week period in 2013. These were analysed to describe where residents shopped for food and what types of food they bought. Setting Two low-income, predominantly African-American neighbourhoods with limited access to healthy foods in Pittsburgh, PA, USA. Subjects Two hundred and ninety-three households in which the primary food shoppers were predominantly female (77·8 %) and non-Hispanic black (91·1 %) adults. Results Full-service supermarkets were by far the most common food retail outlet from which food receipts were returned and accounted for a much larger proportion (57·4 %) of food and beverage expenditures, both healthy and unhealthy, than other food retail outlets. Although patronized less frequently, convenience stores were notable purveyors of unhealthy foods. Conclusions Findings highlight the need to implement policies that can help to decrease unhealthy food purchases in full-service supermarkets and convenience stores and increase healthy food purchases in convenience stores.
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Sulehri, Numair Ahmed, Aziz Ur Rehman Rana, and Muhammad Naeem. "Adequate Access to Retail Stores for Purchase Behaviour through Sustainable Attractiveness and Purchase Intention." Global Management Sciences Review VI, no. I (March 30, 2021): 112–29. http://dx.doi.org/10.31703/gmsr.2021(vi-i).11.
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With the world's increased urbanization, the exchange process's view is fetching more efficiency in the shopping process. This trend is changing customer's intentions towards the retail stores. This article examines how the perception of access reshapes the customer's purchase decision in developing countries and how the retail stores' sustainable attractiveness intervenes in the purchase decision making. The point of sale convenience sampling technique is used with data from 669 urban retail customers' in the current study. The results have revealed that purchase intention and sustainable attractiveness of the retail store sequentially intervene relationship between the customer's access to the retail store and the purchase behaviour. Moreover, this study has also explored the vital link between purchase intention and purchase behaviour in Pakistan's urban organized retail stores. This study provides new insights for retailers and urban planners to manage the store's location for more efficient exchange and increase customer patronage.