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Journal articles on the topic 'Retail trade – Management'
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1
Phillips, Simon, and Andrew Alexander. "An Efficient Pursuit? Independent Shopkeeping in 1930s Britain." Enterprise & Society 6, no. 2 (June 2005): 278–304. http://dx.doi.org/10.1017/s1467222700015342.
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During the 1930s, the small-scale retailer was regarded by many commentators as being responsible for the apparent inefficiencies of the retail trade in Britain. Using a range of documentary evidence from the period, this article draws attention to debate on the merits of large- and small-scale retailers, highlighting a concern for the latter’s contribution to wider community well-being and to developments in retail trade practices. The relative inefficiency of the small trader was frequently explained in relation to a lack of awareness of sound shop management. Consequently, emphasis was placed by commentators on the need for small traders to enhance their knowledge of retail management practices in order to improve their own competitive position and efficiency in the retail trade more widely. Both the popular and trade press offered small traders a range of advice that was intended to improve their fortunes. This article considers the form and content of such advice.
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Shtal, Tatyana, and Nadiia Proskurnina. "Trends of structural dynamic changes in retail trade." Economics of Development 17, no. 3 (December 6, 2018): 64–73. http://dx.doi.org/10.21511/ed.17(3).2018.06.
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The article is devoted to the presentation of structural shifts, factors and trends of dynamic changes in retail trade, taking into account, above all, institutional changes. The main theories explaining changes in retail trade are analyzed. The shift in the balance of power in the distribution channels from the manufacturer to the retailer is shown, and the tendency of increasing the number of supermarkets and hypermarkets is presented. It was found that there is a gradual takeover by large retail chains of small retail operators and the growth of the role of supermarkets and hypermarkets, as evidenced by the increase in the trading floor area of the stores of the indicated trade formats. The main features of different types of stores are systematized and the advantages and disadvantages of strategies for the development of retail objects - small operators and large chain stores. It is established that small independent retail operators lose a significant market share. Constant consolidation of retail operators, as well as increased competition in retail markets, force retailers to look for new ways to grow their business. The positions of retail operators in the rating of the largest enterprises of Ukraine for 2016 are analyzed and it is established that among operators of retail trade the operators that sell food products are the most dynamically developing. Generalized tendencies of structural shifts in retail trade according to theories of institutional changes and certain stages on which the largest retail operators of Ukraine are located. It is determined that the market of goods and services becomes more consolidated and concentrated and requires the formation of an adequate dynamic organizational structure of management, transformation of marketing functions, adaptation to a complex modern environment.
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Kaushal, Leena Ajit. "FDI in India's retail trade." International Journal of Business and Globalisation 22, no. 2 (2019): 143. http://dx.doi.org/10.1504/ijbg.2019.098730.
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Kaushal, Leena Ajit. "FDI in India's retail trade." International Journal of Business and Globalisation 22, no. 2 (2019): 143. http://dx.doi.org/10.1504/ijbg.2019.10019926.
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Lukic, Radojko. "Inventory management in food retail in Serbia." MASO INTERNATIONAL – JOURNAL OF FOOD SCIENCE AND TECHNOLOGY 11, no. 1 (May 1, 2022): 3–10. http://dx.doi.org/10.2478/mjfst-2022-0001.
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Abstract In this paper, the determinants (return gross margin on inventory, return gross margin on sales, inventory turnover ratio, firm size, capital intensity) of inventory management efficiency in Serbian trade are investigated. An econometric approach is used. The research established that the key factors in the efficiency of inventory management in Serbian trade are: return gross margin on sales (gross margin/sales) and inventory turnover ratio (sales/inventories). Their effective control can achieve the target profit of food retailers in Serbia.
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Louw, Elmarie, John Hall, and Leon Brümmer. "Working capital management of South African retail firms." Journal of Economic and Financial Sciences 9, no. 2 (December 18, 2017): 545–60. http://dx.doi.org/10.4102/jef.v9i2.58.
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The way a firm manages its working capital can have a decisive influence on the firm’s profitability and liquidity. In view of the prominent role that the retail industry plays in the South African economy, the purpose of this study was to investigate the effect of working capital management on the profitability of South African retail firms. Eighteen retail firms that were listed on the Johannesburg Securities Exchange for a period of nine years (2004-2012) were analysed. The findings show that a strategy of reducing investment in inventory and trade receivables, while increasing trade payables, appears to improve the profitability of South African retail firms. Inventory management seems to have the strongest statistically significant impact on a firm’s profitability. Hence, it is recommended that retail firms implement advanced inventory management systems in order to optimise inventory levels and enhance profitability.
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Medvedeva, Yulia. "Marketing orientation as a basis for retail structures’ innovative development." E3S Web of Conferences 210 (2020): 13042. http://dx.doi.org/10.1051/e3sconf/202021013042.
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Transformation of trade processes together with a system approach is the prerequisite for research of marketing management of innovative development of trade enterprises. The development of theoretical and conceptual provisions of marketing management of retail structures’ (RS) innovative development is based on the study of the evolution of marketing concepts in conjunction with the genesis of retail trade, based on the change of technological structures. The transformation of retail trade development guidelines is determined, depending on changes in the subjects of influence. The most relevant concepts for innovative development are relationship marketing, co-creation marketing, customer experience marketing, and sustainable marketing. An integrated concept of marketing management of RS innovative development is proposed, the task of which is to provide catalyzing market innovation on the one hand and the resulting support for the commercialization of innovations. Based on the study of hierarchical relationships of marketing concepts in trade, features of innovative development of trade, the article defines the multi-paradigm of modern marketing in trade, which allows us to form the concept of marketing management of RS innovative development. Its content means the implementation of a customer-oriented and customer-involved retail enterprise management doctrine and is a process designed and managed by marketing, aimed at transforming technologies, methods, forms, and formats of trade
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Тедеев, К. С., Л. Г. Протасова, and Т. Б. Минина. "Retail Assortment Policy and Inventory Management." Экономика и предпринимательство, no. 6(131) (August 9, 2021): 1072–78. http://dx.doi.org/10.34925/eip.2021.131.6.209.
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В статье представлены результаты исследования проблемы управления запасами предприятий розничной торговли. Показана роль управления запасами в минимизации затрат и повышении уровня удовлетворенности покупателей в логистической системе предприятия розничной торговли книжной продукцией. Доказана необходимость учета ассортиментной политики предприятия при использовании модели управления запасами. The article presents the results of the study of the problem of inventory management in retail trade enterprises. The role of inventory management in minimizing costs and increasing the level of customer satisfaction in the logistics system of a book retailer is shown. The necessity of taking into account the assortment policy of the enterprise when using the inventory management model has been proved.
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Sobko, Olha, Iryna Boichyk, Ihor Krysovatyy, and Svitlana Smereka. "DEVELOPMENT OF INTELLECTUAL CAPITAL AND MANAGEMENT OF INNOVATIVE PROJECTS IN TRADE." Economic Analysis, no. 30(2) (2020): 7–16. http://dx.doi.org/10.35774/econa2020.02.007.
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Introduction. The innovative vector of trade development as a perspective direction of its modernization in the conditions of strengthening of digitalization processes and growth of scale of crisis phenomena is investigated. The concept of "innovation project management" as a promising area of project management is clarified, which allows to generate intellectual added value based on the strengthening of innovation and intellectualization of commercial processes. The growth of the influence of intellectual capital in ensuring the intelligence capacity of innovative projects in trade is proved. The state and dynamics of development of retail trade of Ukraine are analyzed. The tendencies of formation of intellectual property in the part of the submitted applications for certificates for marks for goods and services in Ukraine are estimated. Intellectual reserves have been established to improve the management of innovative projects and revive trade. The subject of the study is the development of intellectual capital and management of innovative projects in trade. The purpose of the study is to substantiate the feasibility of developing intellectual capital in order to improve the management of innovative projects in trade. Method (methodology). In the research a set of general scientific and special methods was used to substantiate the provisions given in the article, in particular: historical-logical - in the study of innovations in trade and development of intellectual capital to improve the management of innovative projects; analysis and synthesis - to assess the state of development of retail trade in Ukraine; comparison and grouping - to systematize the indicators used in the evaluation of intellectual capital in trade; correlation-regression analysis - to predict changes in trade in Ukraine's retail trade and intellectual property; graphic method - for visual presentation of the results of analytical research; abstract-logical - for theoretical generalization and formulation of conclusions. Results. Bottlenecks have been identified in increasing the intelligence intensity of innovative projects in trade. Forecast models of changes in the number of submitted applications for certificates for marks for goods and services in Ukraine have been built; dynamics of the volume of trade turnover in retail trade of Ukraine, the share of the volume of trade turnover of food (non-food) goods in the total volume of trade turnover in retail trade of Ukraine. The expediency of strengthening the intellectual component of innovative projects to increase their efficiency, the use of innovative forms of trade organization and its revival in modern conditions is substantiated. Scope of results. The development of intellectual capital in terms of intensifying the process of obtaining certificates for certificates for marks for goods and services, will update the management of innovative projects, increase their intelligence and competitiveness, which will positively affect the recovery of trade.
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VELIKOROSSOV, V. V., L. SYZHUI, and A. Zh YAKUSHEV. "THE ESSENCE AND DIRECTIONS OF REGULATION OF BUSINESS PROCESSES IN RETAIL TRADE." EKONOMIKA I UPRAVLENIE: PROBLEMY, RESHENIYA 2, no. 6 (2021): 65–72. http://dx.doi.org/10.36871/ek.up.p.r.2021.06.02.011.
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Subject. The essence and directions of regulation of business processes in retail trade. Objectives. Development of recommendations for improving the regulation of business processes of retail enterprises. Methods. The study involves methods of logic, economic analysis and synthesis on the basis of the systems and creative approach. Results. The theoretical issues of the company's business process management are considered. The analysis of the characteristics and quality of business processes is carried out. The analysis of the effective-ness of business management as the main tool for increasing the company's profit is carried out. The main qualitative and quantitative indicators of evaluating the effectiveness of business processes of an enterprise are highlighted, and a methodology for evaluating them is proposed. Recommendations for improving the regulation of business processes of retail trade enterprises have been developed. Conclusions and Relevance. In the context of the economic crisis, the retail trade enterprises direct their efforts to ensure the reliability and rhythm of their activities. In this case, the improvement of business processes is an effective tool for maintaining the stability of the life of the retail business in the environment, and also contributes to the creation of new consumer values. The management of business processes of retail enterprises involves their continuous improvement. Recommendations for improving the regulation of busi-ness processes of retail trade enterprises are proposed.
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Hallsworth, Alan G. "Credit Indebtedness and the UK Retail Trade." Service Industries Journal 11, no. 4 (October 1991): 491–96. http://dx.doi.org/10.1080/02642069100000071.
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Paul, Souma Kanti, Sadia Riaz, and Suchismita Das. "Adoption of Artificial Intelligence in Supply Chain Risk Management." Journal of Global Information Management 30, no. 8 (September 1, 2021): 1–18. http://dx.doi.org/10.4018/jgim.307569.
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The study aims to examine factors that influence the adoption-diffusion process of Artificial Intelligence (AI) in Supply Chain Risk Management (SCRM) across manufacturing, wholesale trade, retail trade, and transportation industries in India. As part of this study, eleven constructs that influence the adoption-diffusion stages of AI in SCRM were identified and examined. A survey was conducted to collect data from supply chain executives, risk professionals, and AI consultants across the manufacturing, wholesale trade, retail trade, and transportation industries in India. Partial least squares structural equation modeling (PLS-SEM) was used to study the data. Results show that these factors have varying degrees of influence and direction on the three stages of adoption of AI in SCRM. The study will enable the leadership team in the organizations to build a roadmap for the adoption, implementation, and routinization of AI in SCRM.
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Suthinopparrattanakul, Kullachet, and Vichit U-on. "Model Customer Relationship Management of Modern Trade Retail Business." Universal Journal of Management 4, no. 6 (June 2016): 337–47. http://dx.doi.org/10.13189/ujm.2016.040603.
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Bakharev, V. V., and G. Yu Mityashin. "END-OF-LIFE PRODUCT PRICING MANAGEMENT AS A NEW MARKETING TOOL." ECONOMIC VECTOR 1, no. 24 (March 2021): 50–56. http://dx.doi.org/10.36807/2411-7269-2021-1-24-50-56.
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In this paper, the authors consider two options for managing goods with an expiring expiration date, the most preferable of which is the markdown of perishable goods. The authors note that in modern Russian conditions, the markdown of goods is equivalent to a sale that allows the retailer to make a profit, and the buyer to save money. However, the authors consider the markdown of goods with an expiring expiration date is a new, undervalued marketing tool that allows to increase the competitiveness of a retail trade enterprise. The paper offers 3 options for positioning discounted products: financial, environmental and socially responsible. To compare these positioning options, the authors create a table that reflects the advantages of each of the options for the retailer and for the consumer. The authors recommend to choose the method of positioning discounted products depending on the target audience of the store and characterize the tools for promoting discounted products for each positioning option. In conclusion, the authors write that the benefits received by a retail trade enterprise from the markdown of goods with an expiring expiration date are not appreciated, and recommend using this marketing tool.
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Hrosul, Viktoriia, and Maryna Usova. "Methodological aspects of assessing the level of risk resistance of retail trade enterprises." Ukrainian Journal of Applied Economics and Technology 9, no. 1 (January 31, 2024): 282–86. http://dx.doi.org/10.36887/2415-8453-2024-1-48.
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The article aims to improve the scientific and methodological approach to assessing retail enterprises' risk tolerance levels. The research process used the following methods: analysis, synthesis, structuring, systematization, graphic modeling, multidimensional analysis, and integral assessment. The article describes the main features of the modern external environment. Risk management is developing forward-looking thinking and forming readiness for risky situations. The essence of the "risk resistance" concept is revealed, and the main concepts that define it are characterized. A three-dimensional graphic model has been developed, and a methodological toolkit for assessing the level of risk tolerance of retail trade enterprises has been substantiated. An economic-mathematical model is proposed to estimate the probability of achieving a retail enterprise's target level of risk tolerance. A system of system-forming factors that influence the provision of the retail trade enterprise's target level of risk resistance has been formed. The scientific-methodical approach to assessing the level of risk resistance of a retail trade enterprise has been improved, considering the ability to resist external risks and the level of internal risks. It allows the formation of a system of management decisions to ensure a timely response to a wide range of resource and time constraints risks while contributing to achieving target indicators of activity retail trade enterprises. The graphic model of the values of the concepts of risk resistance of a retail trade company, developed based on the results of the study, focuses attention on the dynamics of the concept over time and creates an opportunity to ensure the control of the actual values of the concepts of risk resistance and determine their compliance with permissible, nominal, and critical values. Further research is planned to be devoted to conducting studies of current practices of external and internal risk management in Kharkiv's retail trade enterprises. Keywords: risk, risk resistance, level, risk-generating factors, concepts, integral assessment, integral indicator.
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Parracho Sant’Anna, Annibal, Lidia Angulo Meza, and Rodrigo Otavio Araujo Ribeiro. "Probabilistic composition in quality management in the retail trade sector." International Journal of Quality & Reliability Management 31, no. 6 (May 27, 2014): 718–36. http://dx.doi.org/10.1108/ijqrm-04-2013-0061.
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Purpose – The purpose of this paper is to discuss the application of a method for combining multiple criteria based on the transformation of numerical evaluations into probabilities of preference. It is applied to compare failure risks and to measure efficiency in the retail trade sector. Design/methodology/approach – The main conceptual aspect of the method employed is taking into account uncertainty. Its other important feature is allowing for the combination of evaluations in terms of joint probabilities. This avoids the need of assigning weights to the criteria. In the context of failure modes and effects analysis (FMEA) it provides a probabilistic derivation for priority scores. An application of FMEA to the sector of services is discussed. Another area of application investigated is the assessment of efficiency. Findings – Details of the application of the probabilistic composition in the evaluation of modes of failure and in the comparison of operational efficiencies of retail stores are evidenced. Research limitations/implications – The study is limited to the retail market. Other factors might be considered in the reliability analysis and other inputs and outputs might be added to the productivity evaluation. The extension of the study to other cases and sectors is straightforward. Practical implications – Features of the evaluation of modes of failure and of productivity in the retail sector are revealed. Originality/value – The main contribution of this paper is showing how to use a probabilistic framework to measure efficiency in services management.
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Liu, Yu-Lun, Kathleen A. Keeling, and K. Nadia Papamichail. "Should retail trade companies avoid recruiting maximisers?" Management Decision 53, no. 3 (April 20, 2015): 730–50. http://dx.doi.org/10.1108/md-06-2014-0402.
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Purpose – The purpose of this paper is to investigate differences in characteristics, job outcome experiences and attitudes of maximiser and satisficer decision-making style groups working in the retail trade. Design/methodology/approach – A survey of 140 participants who have accepted a job offer in the retail trade in the past six months in the USA was conducted on Amazon Mechanical Turk. The survey examined participants’ opinions and attitudes towards their present job and established which job information source(s) they had used to search for retail trade job-related information. Findings – The results show that compared to satisficers, maximisers exert more effort when searching job information, have higher uncertainty avoidance and need for cognition, and experience more post-decisional regret. In this sample, any significant differences between maximisers and satisficers in relation to job satisfaction, company commitment, and intention to quit their present job are restricted to certain groups. For recruitment information sources, while satisficers rely on their families and friends for information, maximisers are more likely to obtain job-related information from other sources such as online discussion forums. Practical implications – Even though some studies suggest that maximisers are unhappy with their choices, this research recommends that retail trade companies should not exclude maximisers from their recruitment pools. Retailers should enhance their candidate pools with both maximisers and satisficers by managing different recruitment information sources. Originality/value – Research of decision-making style in recruitment is relatively limited. This research illustrates the differences of attitudes between maximisers and satisficers towards their present retail job, and also demonstrates the preferences of maximisers and satisficers in recruitment information sources.
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Valeeva, Yu. "Classification of Retail Chain services." Scientific Research and Development. Economics of the Firm 10, no. 3 (October 18, 2021): 55–60. http://dx.doi.org/10.12737/2306-627x-2021-10-3-55-60.
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The relevance of the development of theoretical provisions for the classification of services of retail trade networks is predetermined by the modern transformation of the trade industry, where the services provided by the chains are formed on the basis of building communications with all participants in the consumer market. The main purpose of the article is to generalize the approach to the classification of services and the implementation of a value-oriented and process approach to the content and identification of the classification features of services of retail trade networks. The article presents modern foreign and domestic approaches to the classification of retail trade services. Certain features are highlighted and the expediency of taking into account the network forms of organizing trade services in the formation of classification signs is indicated. In the presented article, the service of a retail trade network is considered as a result, an action and a process. On the other hand, the retail chain service is viewed through the prism of value for suppliers, end-users and owners on the network. The implementation of the value approach allows taking into account consumer preferences, as well as the interests of the network owners in the development of retail facilities, ensuring the quality of trade services, developing the infrastructure of the territory, paying attention to the requests and proposals of agricultural producers, processors, service providers. which create services according to the format of goods circulation. The application of the process and value approach made it possible to single out the components of the service and propose their own classification. This classification will allow, in the future, to develop an appropriate methodology for assessing the effectiveness of retail trade network services, as well as to develop management decisions at the enterprise level, to build more effective communications with all participants in the consumer market.
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Санталова, М. С., И. В. Соклакова, И. П. Гладилина, and С. А. Сергеева. "Development of methodological aspects of sales management in trade." Scientific Journal ECONOMIC SYSTEMS 1, no. 219 (2023): 98–108. http://dx.doi.org/10.29030/2309-2076-2023-16-1-98-108.
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The article examines the trade sphere of the Russian Federation, the turnover of retail and wholesale trade enterprises, reveals the significant impact of trade development on the country’s economy; systematizes approaches to the definition of the concept of «sales management», as well as its goals and principles. Sales management methods are considered in relation to the factors affecting them. In general, the article aims to study the methodological aspects of sales management in trade.
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Bozulenko, Olena, and Yurii Chaplinskyі. "INNOVATIVE RETAIL DEVELOPMENT CONCEPTS." BULLETIN OF CHERNIVTSI INSTITUTE OF TRADE AND ECONOMICS 2, no. 86 (June 30, 2022): 79–95. http://dx.doi.org/10.34025/2310-8185-2022-2.86.06.
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According to the results of the research, the main trends that determine the innovative component of retail enterprises were revealed: a significant increase in the share of online sales, the involvement of augmented and virtual reality technologies, artificial intelligence, robotics, which led to a change in the consumer experience, simplification of the product selection process, saving time for making a purchase; optimization of innovative communication; blurring the lines between traditional offline and online retailers; the opening of new sales channels, such as trade through social networks and marketplaces. Implementation of innovations in the field of trade is the only prerequisite for their survival and a catalyst for increasing all components of innovation potential, which in the future will ensure comprehensive innovative development of the enterprise. The relevance of the research topic is characterized by the need to determine the innovative mechanism of retail development in the context of strengthening the need to implement opportunities for enterprises to use the achievements of scientific and technological development in order to create a basis for the formation of a new type of economy in Ukraine. Practical experience proves that the insignificant effectiveness of innovations occurs precisely at the micro level, therefore, the issues of innovative development of enterprises are defined as topical directions of scientific research, which is determined by the need to create a scientific and methodological basis capable of realizing the possibility of the process of innovative development of trade enterprises and its management mechanisms. The purpose of the study is to determine the essence, structure and types of innovative technologies of retail development. The tasks set in the article were solved using general scientific research methods, namely: analysis, systematization and generalization. The article examines the essence and advantages of using the latest technologies in retail trade, highlights the main trends in the use of innovations in retail, and examines their manifestations both for the consumer and for the enterprise itself. The practical value of the statements given in the article can be used to improve the adaptive management system of innovative retail activities, as well as to study disciplines under the educational programs of the field of knowledge 07 "Management and Administration". Prospects for further research. Analyzing world experience of modern trends in innovative development of retail and determination of strategies for innovative improvements in domestic enterprises.
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Hecht, Amelie A., Crystal L. Perez, Michele Polascek, Anne N. Thorndike, Rebecca L. Franckle, and Alyssa J. Moran. "Influence of Food and Beverage Companies on Retailer Marketing Strategies and Consumer Behavior." International Journal of Environmental Research and Public Health 17, no. 20 (October 10, 2020): 7381. http://dx.doi.org/10.3390/ijerph17207381.
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The retail food environment plays an important role in shaping dietary habits that contribute to obesity and other chronic diseases. Food and beverage manufacturers use trade promotion—incentives paid to retailers—to influence how products are placed, priced, and promoted in stores. This review aims to: (1) catalogue trade promotion practices that manufacturers use to influence retailer marketing strategies, and (2) describe how these retailer marketing strategies affect consumer purchasing behavior and attitudes. Researchers searched five databases, Academic Search Ultimate, Business Source Ultimate, PsycINFO, PubMed, and Web of Science, to identify literature from industry and academic sources published in English through November 2019. Twenty articles describing manufacturer trade promotion practices were synthesized and provided insight into four types of trade promotion practices: category management, slotting allowances, price discounts, and cooperative advertising. Fifty-four articles describing the impact of retailer marketing on consumers were synthesized and graded for quality of evidence. While comparison across studies is challenging, findings suggest that retailer marketing strategies, such as price promotions and prominent placement, lead to increased sales. Results can guide efforts by policymakers, public health practitioners, and food retailers to design retail environments that improve healthy eating while maintaining retailer financial interests. Additional research should measure the impact of retailer marketing strategies on consumer diet quality and retailer outcomes (e.g., return-on-investment).
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Swathi, T. V. S. S., and V. Narasimha Rao. "Impact of Socio-Economic Variables of Customers on the Antecedents of Customer Experience Management in Retail Sector: An Evaluative Study." Asian Journal of Managerial Science 8, no. 2 (May 5, 2019): 64–68. http://dx.doi.org/10.51983/ajms-2019.8.2.1550.
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In India there has been a tremendous change witnessed on the consumer behavior since the liberalization of Indian economy from the year 1990s. In a developing economy like India, the biggest challenge a retailer faces would be to tackle the ever-changing consumption practices. India is the world’s fifth largest global destination in the retail space. The consumers in different socio-economic classes will generally have different priorities which will affect how they spend their money. It is essential on the part of retailers to understand socio-economic and demographic factors of consumers, affecting the antecedents of customer experience management in retail trade. This paper is an empirical analysis to know the socio-economic factors impact on consumer behavior in retail sector.
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Knego, Nikola, and Halid Konjhodžić. "RETAIL TRADE IN THE TOURIST SUPPLY OF THE REPUBLIC OF CROATIA." Tourism and hospitality management 6, no. 1-2 (December 2000): 169–82. http://dx.doi.org/10.20867/thm.6.1-2.14.
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The paper looks into the position and role of retail trade as one of the economic activities which contributes towards creating the tourist supply in receptive tourist regions. The relationship between trade and tourism is not one way. We can speak of the interdependent development of trade and tourism and vice versa with tourism and trade. The paper emphasizes the achieved level of retail structure development in the Republic of Croatia and the anticipated changes which could be expected with the development of the overall economy. Data on the state and changes of retail structures in European countries are presented, some of which represent significant emissive and/or receptive tourist countries. The paper deals with the level of tourist satisfaction in terms of the tourist supply element regarding shopping potential.
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Korechkov, Yu V., V. V. Rezvova, V. A. Kozlov, S. L. Ozerov, and A. Zh Yakushev. "MODERN TRENDS IN THE ELECTRONIC MARKET FOR HOUSEHOLD APPLIANCES AND ELECTRONICS." EKONOMIKA I UPRAVLENIE: PROBLEMY, RESHENIYA 3, no. 10 (2021): 63–75. http://dx.doi.org/10.36871/ek.up.p.r.2021.10.03.007.
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The article presents an overview of the current state and trends in the development of retail trade. The main factors affecting the functioning of this area are identified. The dynamics of retail trade turnover in Russia, including by form of ownership, is presented. It is noted that the priorities of the development of the sphere remain the development of category management, as well as digital service and e-commerce, i.e. innovative technologies – the present and future of trade.
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Pivovarova, Elena Vladimirovna. "Retail trade in Russia — optimization of financial costs and increase in profi ts during the crisis." Tovaroved prodovolstvennykh tovarov (Commodity specialist of food products), no. 10 (September 21, 2023): 616–21. http://dx.doi.org/10.33920/igt-01-2310-05.
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The scientifi c article presents the results of the analysis of retail trade in Russia and indicates some of the problems of the industry and their solutions. The article shows the current and promising strategies for optimizing fi nancial costs in the retail trade, which helps to increase the economic effi ciency of entrepreneurial activity. The main trends in the development of retail trade in the Russian economy are determined. The theoretical foundations of the concept of "fi nancial costs" are considered. The author's algorithm for the strategy of optimizing fi nancial costs in the retail business is proposed. Recommendatory measures have been developed to optimize fi nancial costs while ensuring an increase in the economic efficiency of entrepreneurial activities of small and medium-sized retail enterprises. The relevance of the scientifi c research on this issue is due to the fact that the economic efficiency and competitiveness of small and medium-sized businesses in the retail trade of the Russian economy depend on the eff ectiveness of fi nancial cost management. Thanks to the implementation of a high-quality strategy for optimizing fi nancial costs, an increase in cost-eff ectiveness and profi tability of entrepreneurial activities in the trading business is ensured. The object of the study is small and medium-sized enterprises in the retail trade. The subject of the study is the fi nancial costs in the Russian retail business.
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Tsao, Yu-Chung, Chia-Hung Chen, and Wei-Kuang Teng. "DYNAMIC PROGRAM MODELING FOR A RETAIL SYSTEM UNDER TRADE CREDIT." Journal of the Operations Research Society of Japan 57, no. 1 (2014): 35–44. http://dx.doi.org/10.15807/jorsj.57.35.
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Gómez, Miguel I., Vithala R. Rao, and Edward W. Mclaughlin. "Empirical Analysis of Budget and Allocation of Trade Promotions in the U.S. Supermarket Industry." Journal of Marketing Research 44, no. 3 (August 2007): 410–24. http://dx.doi.org/10.1509/jmkr.44.3.410.
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Using a unique data set, the authors examine the role of manufacturer and retailer characteristics in the joint determination of trade promotion budgets for supermarket brands and their allocation across trade promotion types. They find that manufacturer variables, such as brand position in retailer product category and brand price premium, and annual retailer sales determine trade promotion budgets. Furthermore, retail companies with larger shares of private labels in product category sales, larger annual sales, and stronger brand positioning are able to increase the allocation of promotional funds to off-invoices and decrease allocation to performance-based trade promotions, such as scanbacks/ accruals and billbacks. Manufacturers with formal trade promotion policies tend to decrease allocation to off-invoices. The authors discuss marketing policy implications of this study and provide research directions.
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Bryncev, A. "Risk Management of Retailers as Participants of the Ecosystem of the Russian Retail Trade." Scientific Research and Development. Economics of the Firm 11, no. 1 (March 31, 2022): 65–71. http://dx.doi.org/10.12737/2306-627x-2022-11-1-65-71.
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The article examines the concepts of "risk management" and "ecosystem", as well as provides a detailed analysis of the ecosystem of the Russian retail trade, the participants of which are domestic retailers. The retailers X5 Retail Group and VkusVill are considered as an example of effective use of the e-commerce ecosystem. As a result of research, the main problems in the risk management of retailers X5 Retail Group and VkusVill were identified, and practical recommendations for their elimination were proposed.
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Ilyenkova, Karolina M. "Management of the Company Product Policies: Traditional Retail and Category Management." Economics of Contemporary Russia, no. 4 (January 8, 2020): 136–52. http://dx.doi.org/10.33293/1609-1442-2019-4(87)-136-152.
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The purpose of this work is a comparative analysis of existing approaches to the management of the company’s assortment policy (traditional approach and category management), determining their main differences, advantages and disadvantages, as well as identifying the amount of each of them. The article gives a brief description and definitions of existing approaches to the management of the company’s assortment policy. On the basis of 17 criteria the comparative analysis of approaches allowing to reveal their main differences is carried. According to the survey of 18 category managers of the retailers of the Urals Federal district revealed that at present category management is actively implemented in the commercial networks of the Ural Federal district; it is gradually substituting the traditional approach. However, the trading network of the Ural Federal district did not take the traditional approach or category management, demonstrating the predominance of mixed forms of management of the assortment policy of trade networks. The degree distribution of these approaches in various retailers varies significantly between the research allowed to identify a large potential for further development and growth of the trade networks of the Ural Federal district, which will allow them to get better financial results from the trading activities.
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Менкеев, Д. С., Э. М. Мушаев, А. Б. Хардяев, В. Д. Хулхачиева, Т. Ю. Свечкарева, and Э. С. Наранов. "Psychological and pedagogical factors of sales management in retail trade." Экономика и предпринимательство, no. 4(141) (July 11, 2022): 996–1000. http://dx.doi.org/10.34925/eip.2022.141.4.180.
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Рыночную систему формируют самостоятельные производители, которые конкурируют друг с другом. В итоге, сегодняшняя рыночная система - это развитая структура товаропроизводителей и покупателей и одновременно с этим наисложнейший инструмент определения и сочетание их экономической заинтересованности. И в этом помогают педагогические и психологические способы реализации товаров и услуг. The market system is formed by independent producers who compete with each other. As a result, today's market system is a developed structure of commodity producers and buyers and, at the same time, the most complex tool for determining and combining their economic interests. And this helps pedagogical and psychological ways of selling goods and services.
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Lal, Rajiv. "Manufacturer Trade Deals and Retail Price Promotions." Journal of Marketing Research 27, no. 4 (November 1990): 428. http://dx.doi.org/10.2307/3172628.
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Daunfeldt, Sven-olov, Niklas Rudholm, and Fredrik Bergström. "Entry into Swedish Retail and Wholesale Trade Markets." Review of Industrial Organization 29, no. 3 (October 12, 2006): 213–25. http://dx.doi.org/10.1007/s11151-006-9119-3.
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Wrzesińska-Kowal, Joanna, and Małgorzata Raczkowska. "DIRECTIONS OF CHANGES IN POLAND’S RETAIL TRADE." Annals of the Polish Association of Agricultural and Agribusiness Economists XXII, no. 1 (March 12, 2020): 369–79. http://dx.doi.org/10.5604/01.3001.0014.0198.
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The aim of the research was to present changes taking place in retail trade in Poland after economic transformation. The diversity of retail sales forms was presented. Five stages of transformation of this sector were isolated. The directions of changes as well as the perspectives for the development of retail trade were indicated. The period under study was the years 1990-2018. This article was prepared mainly on the basis of literature and data obtained from the GUS (Eng. Central Statistical Office) and studies of the former Instytut Badań Rynku, Konsumpcji i Koniunktur (Eng. Institute for Market Research, Consumption and Business Cycles) in Warsaw. During the period under study, retail trade developed in Poland; both in terms of quantity and quality, in addition to a change in the structure of stores. Ensuing changes positively influenced the development of this sector, which, due to increasing demands of consumers, high competition, changes in legal regulations and technological innovations, will require further transformation. There are plans to create unmanned stores in Poland in the near future, without traditional cash registers, to use secure and fast payments thanks to biometrics and use artificial intelligence to optimise turnover and sales management.
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Baranova, S., L. P. Golovina, E. Lidinfa, and A. Panin. "Staff motivation as a growth factor labor productivity and efficiency in the service sector." Normirovanie i oplata truda v sel'skom hozyajstve (Rationing and remuneration of labor in agriculture), no. 3 (March 1, 2021): 4–13. http://dx.doi.org/10.33920/sel-06-2103-01.
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The scientifi c article deals with the organization of the functioning of retail retail companies. The possibility of using marketing tools in personnel management in the "Trade" industry is shown. Recommendations are given for the formation of key Performance Indicators (KPI) when evaluating the quality of professional tasks performed by employees in the industry. The analytical basis confi rming the signifi cance, relevance and need to adjust the terms of use of the KPI system in the Trade industry was the offi cial information posted on the websites of retail retail companies and customer reviews of the Austin LLC, Zolla LLC and Gloria Jeans JSC store chains. The scientifi c article presents the author’s subjective opinion on the degree of customer satisfaction with the organization of the functioning of retail retail companies included in the research base
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Kostynets, Iuliia, Valeriia Kostynets, and Valentyn Kostiuk. "MANAGEMENT OF CUSTOMER SERVICE PROCESSES IN TRADE ENTERPRISES." Actual Problems of Economics 1, no. 263 (May 2023): 102–8. http://dx.doi.org/10.32752/1993-6788-2023-1-263-102-108.
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The article reveals the essence of services as an object of exchange in trade entrepreneurship. The main characteristics of services have been analyzed and a conclusion has been drawn regarding the peculiarities of the formation of consumer choice regarding services. Specific features of sale and consumption of services are determined. The connection between the economy of impressions, emotional marketing and the behavior of the consumer of services is considered. Keywords: trade entrepreneurship, services, mass service systems, retail, service channels, service process management.
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Manna, S. K., K. S. Chaudhuri, and C. Chiang. "Optimal pricing and lot-sizing decisions under Weibull distribution deterioration and trade credit policy." Yugoslav Journal of Operations Research 18, no. 2 (2008): 221–34. http://dx.doi.org/10.2298/yjor0802221m.
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In this paper, we consider the problem of simultaneous determination of retail price and lot-size (RPLS) under the assumption that the supplier offers a fixed credit period to the retailer. It is assumed that the item in stock deteriorates over time at a rate that follows a two-parameter Weibull distribution and that the price-dependent demand is represented by a constant-price-elasticity function of retail price. The RPLS decision model is developed and solved analytically. Results are illustrated with the help of a base example. Computational results show that the supplier earns more profits when the credit period is greater than the replenishment cycle length. Sensitivity analysis of the solution to changes in the value of input parameters of the base example is also discussed.
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Нагибина and N. Nagibina. "Tools of Labour Effi ciency Management at Foodretail." Management of the Personnel and Intellectual Resources in Russia 5, no. 1 (February 17, 2016): 57–60. http://dx.doi.org/10.12737/18143.
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Labour effi ciency management is the priority providing competitive advantages to food retail which are connected with high staff cost and low labour
productivity. However, the modern labour economics does not pay enough attention to labour management aspects. Based on the concept of fl exible control
of volumes and structure of staff costs at food retail, the set of tools has been developed to provide planned profi ts when all types of work are carried out
at a shop according to its trade format. Structure and characteristics of labour management tools in the context of labour cost and results are presented.
Principles of labour effi ciency management at food retail are stated. Also stages of forming the set of corresponding tools are described.
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de Leeuw, Sander, Beatriz Minguela-Rata, Ehsan Sabet, Jaap Boter, and Runa Sigurðardóttir. "Trade-offs in managing commercial consumer returns for online apparel retail." International Journal of Operations & Production Management 36, no. 6 (June 6, 2016): 710–31. http://dx.doi.org/10.1108/ijopm-01-2015-0010.
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Purpose – The purpose of this paper is to investigate how online apparel retailers make trade-offs in achieving efficiency in handling consumer returns, attempting to reduce the number of consumer returns they are faced with and increasing sales through returns management. Design/methodology/approach – The authors use literature to develop propositions and employed a case study research design to understand how online apparel retailers make trade-offs in returns management practices in order to verify the propositions. Case study subjects have been anonimized. Findings – The authors have developed and verified five propositions with the aim to understand how retailers make trade-offs in reducing the number of online consumer returns, increasing the effectiveness of handling online consumer returns and increasing sales through returns management. Research limitations/implications – The research is limited by the use of interview data from cases, a focus on apparel retail only and by the use of companies located in the Netherlands only. Practical implications – The propositions help managers make trade-offs in reducing the number of returns versus increasing sales through returns management versus increasing the effectiveness of handling consumer returns. Social implications – Consumer returns lead to a significant flow of items from consumers back to online retailers, in particular in fashion. Reduction of this flow decreases social and environmental impacts through reduced transport and handling requirements. Originality/value – Several authors identify that more empirical research is welcome in the area of returns management. The research aims to contribute to this gap by focussing at how online apparel retailers make trade-offs in achieving efficiency in handling returns, increasing sales through returns management and attempting to reduce the number of consumer returns they receive.
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Voskanian, Zarui A. "Methodical Approaches to the Introduction of Digital Technology of the Logistics System of a Retail Trade Enterprise." Business Inform 9, no. 536 (2022): 19–26. http://dx.doi.org/10.32983/2222-4459-2022-9-19-26.
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The purpose of writing this article is to develop methodological approaches to the introduction of digital technology of the logistics system of a retail trade enterprise. For the efficient function of a retail trade enterprise in the context of globalization and transformation, it is necessary to digitalize the processes of logistics activities. The following approaches and principles are proposed: systematic approach, principle of total costs, principle of competitiveness, operational method, principle of optimization, principle of innovation and openness to change. The model of obstacles and factors for the success of digital transformation is considered, because during the digitalization of the processes of the logistics system, retail trade enterprises often face such problems as excessive dependence on physical labor and the use of paper for certain operations, customer service, etc. The analysis of the level of digitalization of logistics systems of retail market entities in Ukraine, also analysis of indicators of the efficiency of logistics cost management by leading companies are carried out; trends and the ratio of transport costs, logistics, sales revenue growth for 2019-2020 at such enterprises as «Silpo-FOOD» LLC and «ATB-MARKET» LLC are observed. The proposed methodological approaches to the introduction of digital technology of the logistics system will allow managers of retail trade enterprises to identify individual ways of improving the efficiency of their own logistics systems, develop and further on implement measures aimed at optimizing costs and time, providing high-quality services in the supply chain of goods to their consumers, and successfully competing in the retail trade market. The proposed methodological approaches to the introduction of digital technology of the logistics system of retail trade enterprises will facilitate the creation of innovative supply chains of goods in the markets in the conditions of the digitalization era.
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Kopchykova, Inna. "FEATURES OF THE DEFINITION «OPERATIONAL ACTIVITY OF TRADE NETWORKS»." Scientific Bulletin of Mukachevo State University. Series “Economics” 1(13) (2020): 92–96. http://dx.doi.org/10.31339/2313-8114-2020-1(13)-92-96.
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From the formation of effective strategic goals and improvement of operational activities depends on the optimization of production methods, planning the development of new products, changing the cost of production, planning and forecasting sales. The introduction of new areas of operational activity is an effective strategic development. The relevance of the research topic is due to the development of modern formats of trade and the need to implement new solutions for operational management, in terms of improving the effectiveness and quality of basic management functions – planning, organization, management and control. The retail industry is in a constant process of transformation. Economists cannot say how much the new formats will be in demand. Determining the mechanism of functioning of trade networks in Ukraine has not yet been the subject of extensive research, which has a negative impact on the practice of their operation. The article raises the relevance of the concept of operational activity of retail chains as an economic category. The essence of retail operations is considered. The purpose of the article is to study the concept and clarify the economic category «operational activities of the trade network». The main task is to study the nature and components of retail operations, as well as to develop ways to optimize operational management, the main of which are well-developed logistics schemes, electronic sales channels, organization of food halls and food courts, digitalization and personalization, construction of omnichannel communication networks and the consumer, the use of big data to improve customer service. Based on the use of general economic research methods, the approaches of scientists to the interpretation of the concept of "operational activity" are analyzed and systematized. The scientific novelty of the study is to clarify the essence and highlight the most important characteristics of the operational activities of retail in Ukraine. The practical significance lies in the substantiation of the main components of the operational activity of the trade network. Based on the study, it is determined that operating activities in the process of financial and economic activities occupy a basic place, as they are the basis for stimulating the development of entrepreneurial activity. Keywords: means of operational activity, objects of operational activity, operational activity, components of operational activity, trade network.
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de Jorge Moreno, Justo. "Efficiency and regulation in Spanish hypermarket retail trade." International Journal of Retail & Distribution Management 36, no. 1 (February 2008): 71–88. http://dx.doi.org/10.1108/09590550810847009.
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Valeeva, Yu. "Management Decisions of Service Development in Trading Networks Based on Client-Oriented, Value-Oriented and Integrated Approaches." Scientific Research and Development. Economics of the Firm 11, no. 3 (October 14, 2022): 46–53. http://dx.doi.org/10.12737/2306-627x-2022-11-3-46-53.
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Retail chains play a great role in development of trade branch in the territory, their contribution to GRP in Tatarstan makes 30% (2021). The development of retail network services, the introduction of modern tools and solutions to improve the quality of trade services can provide a higher level of end user satisfaction, the competitiveness of trade organizations. The main purpose of the research is to summarize modern organizational, economic and managerial solutions, which allow introducing service development measures. The article substantiates the necessity of using process, customer-oriented, integral approaches, which in complex allow optimizing business processes of a trade network, form own standards of interaction of all stakeholders inside the chain of consumer value chain of trade network, conduct integral assessment of service development, develop On the basis of the conducted assessment of three regional trading networks "Bakhhetle", "Edelweiss" a number of organizational-economic, managerial decisions, which are relevant to the practice and will allow to ensure the effective development of services and be sustainable in the consumer market, were proposed.
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Luthfiyanti, Nur Khalizah, and Lely Dahlia. "The Effect of Enterprise Risk Management on Financial Distress." Journal of Accounting Auditing and Business 3, no. 2 (July 27, 2020): 30. http://dx.doi.org/10.24198/jaab.v3i2.25910.
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Lately, the retail industry has been suffering financial performance problem caused by some factors, such as the trade competition with online trading. Companies in the retail industry sector had to handle this risk to minimize further financial performance problem. The aim of this study is to determined the impact of the implementation of enterprise risk management in avoiding financial distress. This study used binary logistic regression for tool analysis. The sample of this study involved 21 retail companies listed on the Indonesia Stock Exchange from 2013 to 2017. The sample has been selected using a purposive random sampling method. Variable control, namely, liquidity, profitability, leverage, and company size, are included. The result of the study indicates that enterprise risk management implementation was found affecting financial distress
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Krasnova, Anzhela, and Danil Mikhalev. "CREATION OF A UNIFIED MODEL OF LABOR PROTECTION MANAGEMENT SYSTEM IN RETAIL TRADE." Modern Technologies and Scientific and Technological Progress 2023, no. 1 (May 4, 2023): 243–45. http://dx.doi.org/10.36629/2686-9896-2023-1-243-245.
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Kurniawan, Adji Candra, and Niniet I. Arvitrida. "An agent-based simulation for a trade-off between frequency and depth in retail price promotion strategy." Management & Marketing. Challenges for the Knowledge Society 16, no. 1 (March 1, 2021): 1–12. http://dx.doi.org/10.2478/mmcks-2021-0001.
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Abstract A good pricing strategy helps retailers generate profits, increase sales, and set a strategic position in the market. However, the interactions between retailers and customers add complexity to retailer pricing decisions. This study aims to model retail pricing complexity and analyse retail pricing strategies using an agent-based simulation approach. Two types of agents are modelled: customers and retailers. Customer buying decisions are influenced by several customer preferences factors, while product prices are set according to the retailer’s promotion strategy. The promotion is applied based on the frequency and depth of the price cut. A functional product market is considered in this simulation, representing daily necessities that are purchased regularly, such as foodstuffs and toiletries. The results show that the limited rationality and interactions of each agent drive the unique behaviour of the system, and that each pricing strategy has a different impact on retailer profit and market share. This study provides insights into pricing decision strategies related to price promotion.
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��������, Dmitry Artemev, ��������, and O. Panacheva. "Project Office Selection in Retail Companies." Russian Journal of Project Management 4, no. 2 (June 17, 2015): 3–19. http://dx.doi.org/10.12737/12213.
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This article deals with a Project office formation based on classical models, taking into account the specifics of the projects implemented in retail trade companies. Based on the definition of Project Office�s role and place in company structure and its core functions, the authors propose an algorithm to select the most suitable model of project management office for retail companies.
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Jany-Catrice, Florence, and Steffen Lehndorff. "Who bears the burden of flexibility? Working conditions and labour markets in the European retail trade." Transfer: European Review of Labour and Research 8, no. 3 (August 2002): 504–20. http://dx.doi.org/10.1177/102425890200800313.
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The retail trade is currently undergoing fundamental changes in terms of employment, working time, and working conditions, all of which deserve detailed analysis. The present study is focussed on the interaction between efforts of large retail firms at ‘flexibilising’ their workforces on the one hand, and on the existing structures of labour supply on the other. The main result of the study is a sceptical assessment of the current development: work in the retail trade is becoming more stressful and less attractive, and the share of those to whom it serves as the basis for an independent livelihood is decreasing. The labour market in this industry is undergoing major changes in Europe. This state of affairs presents trade unions with extremely intricate challenges, the form of which varies considerably from one country to another.
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Fylypenko, O. M., and T. S. Koliesnik. "The Methodical Instrumentarium for Assessing the Financial Potential of the Retail Trade Enterprise." Business Inform 10, no. 513 (2020): 149–54. http://dx.doi.org/10.32983/2222-4459-2020-10-149-154.
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The article is aimed at substantiating the methodical instrumentarium, the directions of analysis and assessment of the financial potential of retail trade enterprises. In the course of research, the content of strategic financial analysis for retail trade enterprises is defined. It is proved that an important direction of strategic financial analysis is the study of the financial potential of retail trade enterprises, which is proposed to be carried out in view of two aspects: 1) determining the availability and sufficiency of financial resources; 2) analysis of the level of development of financial competencies. The tasks that are being solved during the assessment of financial capabilities of enterprises are defined. The analytical system for assessing the financial potential of retail trade enterprises is substantiated, which takes into account the status of both resource and competent components of financial potential according to the criteria for availability of financial resources, their provision with sources of financing, as well as the level of development of financial competencies. This allowed to ensure the complexity and systematicity in the research of internal financial capabilities of retail trade enterprises. To study the status of available financial resources, a system of indicators has been developed, allowing to investigate the resource component of financial potential according to the criteria for the availability of financial resources and their provision by sources of financing. The main components of financial competencies of retail trade enterprises are: competences to ensure solvency, increase business activity and profitability, competence in value management. To define the level of their development, the enterprises were offered a system of estimating indicators. The research of communication of the status of the resource component of financial potential and the development of financial competencies is proposed to be carried out using the method of combination analytical grouping.
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Misiukevych, V. І., N. V. Trushkina, and Yu О. Shkrygun. "Customer Experience Management as a Priority Area of Trade Enterprises’ Activity." Herald of the Economic Sciences of Ukraine, no. 1(44) (2023): 93–105. http://dx.doi.org/10.37405/1729-7206.2023.1(44).93-105.
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Currently, customer experience management is re cognized as a strategic direction of logistics management of enterprises in the field of wholesale and retail trade. Therefore, the purpose of this article is a theoretical generalization of existing approaches to determining the essence and content of the concept of “customer experience management” of trade enterprises, taking into account the specifics of their functioning. The article theoretically summarizes and systematizes conceptual approaches to defining the essence of the concepts “customer experience” and “customer experience management”. The author’s approach to the interpretation of these terms is provided. The concept of “customer experience” is proposed to be considered as the experience of forming an effective system of partnership relations between a trading company and various categories of consumers as a result of increasing the level of trust, loyalty, service and quality of logistics service. Customer experience management is understood as a continuous integrated process, which is carried out through the implementation of commercial, marketing and logistics management functions of trading enterprises using modern methods, digital technologies and information systems. A statistical analysis of the main indicators of the development of economic entities in the sphere of wholesale and retail trade of Ukraine in the pre-war period was performed. A structural and logical diagram of the process of strategic management of the client experience of a trade enterprise has been built. It has been established that the following can be attributed to the modern trends in the transformation of the customer experience management system as an important component of the logistics management of trade enterprises: personalization of products and communication using information technologies; adaptive approach to interaction with consumers; building a business strategy for brands, advertising and marketing strategies using digital tools; application of a complex approach to the management of commercial activities; creation of a fundamentally new marketing structure (emergence of specialists in consumer preferences and data processing); acquiring skills in collecting large databases and using them; ensuring multichannel marketing communications; introduction of chatbots as one of the effective ways to provide instant customer support; development of business models for the organization of electronic retail trade.
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Lochan, Sergey A., Tatiana P. Rozanova, Valery V. Bezpalov, and Dmitry V. Fedyunin. "Supply Chain Management and Risk Management in an Environment of Stochastic Uncertainty (Retail)." Risks 9, no. 11 (November 4, 2021): 197. http://dx.doi.org/10.3390/risks9110197.
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In the context of stochastic uncertainty and the increasing complexity of logistics processes in the retail sector, managers face a problem in obtaining accurate forecasts for the dynamics of changes in key business performance indicators. The purpose of the present work is to assess the impact of risk events and unstable conditions on the level of quality of supply chain services and economic indicators of the retail trade network. Using the anyLogistix software tool, a simulation model was constructed that allows assessing operational risks and their impact on key indicators of the supply chain using the bullwhip effect. Besides, a statistical model of the impact of the ripple effect in the event of failures caused by the occurrence of a man-made risk event and the shutdown of production of one of the suppliers on the financial, customer, and operational performance indicators of the supply chain of grocery retail. The results obtained show that the main factors of changes in the supply chain are operational risks associated with fluctuations in demand and order execution time by the distribution center. With a sufficiently high level of occurrence, their impact on productivity and quality of service is low because they can be eliminated in a short time. The simulation results show that the most tangible risks for the food retail supply chain are supply chain failures, whose consequences require significant coordinating efforts and longer recovery times, as well as additional investments. For example, events, such as a fire in one distribution center and the shutdown of production for 1 week of one of the suppliers of dairy products will lead to the loss of USD 181.75 million by the grocery retailer, which is 3% of the expected revenue. We believe that risk management in supply chains is becoming increasingly complex, and to make effective managerial decisions, it is necessary to constantly improve the tools that combine analytical and optimization methods, as well as simulation modeling.