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Dissertations / Theses on the topic 'Retail'
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1
Nilsson, Måns, and Christoffer Oveby. "Survival in the Retail Apocalypse : A qualitative study about surviving the retail apocalypse as a retailer." Thesis, Högskolan Kristianstad, Fakulteten för ekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-20828.
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The retail apocalypse has a significant impact on the retail sector as we know it. The retail apocalypse is the reason for a harsh economic climate for physical retail stores throughout the world. The purpose of this study was to examine how sales personnel in retail stores can act as a competitive advantage when facing the retail apocalypse. Furthermore, a retail store chain in the electronic retail sector in Sweden named Kjell & Company has managed to become well established on the Swedish market and is steadily expanding and ignoring the fact of the retail apocalypse. In this study, relevant concepts have been reviewed to gain an understanding of the interaction between customers and sales personnel. The literature review covered six concepts that were used to create a model that could explain what influences a customer's overall satisfaction when interacting with a salesperson. The model is divided into two sections. The first section consists of the following concepts hard skills, soft skills, customer orientation and customer satisfaction and aimed to examine what is important for customers when interacting with a salesperson. The second part examined how service orientation can create loyalty by providing after-sales support, which should, in the end, lead to retail patronage. The model was used to understand how sales personnel can act as a competitive advantage in stores where sales overthe-counter are taking place. Interestingly the results indicated that the concepts are indeed crucial for retailers that conduct sales over-the-counter since this selling strategy often forces interaction between customer and salesperson.
2
Öner, Özge. "Retail Location." Doctoral thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Economics, Finance and Statistics, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-23753.
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The thesis in hand presents four individual chapters, all of which explore the spatial aspects of the retail sector. The theoretical framework used in all four papers is vastly rooted in the urban and regional economics literature. Using novel data from Sweden for the application of various econometric methods, the thesis investigates (i) the distance sensitivity of demand and market reach for various types of retail activities, (ii) the spatial composition of retail markets and co-location patterns between the various branches of the sector, (iii) the spatial determinants of independent retailers’ productivity, and (iv) the relationship between the retail sector and place attractiveness. The first paper (co-authored with Johan Klaesson) establishes a methodological framework for estimating distance decay and market accessibility for various types of retail activities given a lack of consumer data. The paper addresses the heterogeneous nature of the sector and provides a solid categorization for various types of retail activities. The second paper (coauthored with Johan P. Larsson) employs a unique empirical approach to characterize the location and co-location of retailers in the metropolitan markets. The analysis captures the co-location tendencies between various types of retailers at a highly disaggregated geographical level, where the importance of access to demand in the pertinent urban landscape is also accentuated. In the third paper, I investigate the spatial determinants of retail productivity. The focus of the paper is on the influence of market size and regional hierarchy on the productivity of independent retailers. The results show a higher productivity premium from the immediate market potential for stores located in central markets compared to stores located in non-central markets. On the other hand, regional market potential is found to play an equally important role for the productivity of stores located both in central and non-central markets. In the fourth paper, I address the role of retail as an urban amenity. In the empirical analysis, to capture the relevance of consumption possibilities for place attractiveness, “access to stores” measures are constructed for both the municipal and regional levels. Although consumption possibilities in the region are found to be positively associated with the place attractiveness of both rural and city municipalities, store access in municipal market boundaries is found to be relevant only for the place attractiveness of city municipalities.
3
Stanuszek, Marta. "Retail refreshed /." Online version of thesis, 2007. http://hdl.handle.net/1850/10968.
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Wikman, Filip. "Retail Evolution : A plan for the continued survival of retail." Thesis, Umeå universitet, Arkitekthögskolan vid Umeå universitet, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-171695.
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Retail Evolution A plan for the continued survival of retail Retail has long been an integral part of society, today however, it is uncertain if it has a future. I have found that vacancies of stores in central Umeå have increased during recent years. In fact, the number of stores in Sweden as a whole has been on a steady decrease since 2011. According to the Swedish Consumer Agency, the trend will continue to decrease by 50 percent before 2030. For example, the large company MQ just filed for bankruptcy and even IKEA has recently shut down its first store. The reason for this is the online shopping phenomenon. Online shopping has taken market shares in the retail landscape and the trend is here to stay which leaves the question: How can conventional retail survive? I believe the future of retail is a rejuvenated inner city in the sense of making it an including city, where both the big and the smaller companies work in unison as they are both needed. Retail needs to become attractive in order to fight increasing online shopping. For this to happen we need to make retail an experience and the stores need to solely focus customer relations and showcasing brands. Retail has to be transformed to provide small businesses the opportunity to sell their products as well as being a way for global companies to survive. This project is about creating an option, something unlike online shopping, and the big malls of today. A way to attract people back to the dying inner city. The project is called Kvarteret Höder. It is a space with a large range of locally owned stores and cafés, encouraged by low rent and some larger brands which could carry more of the rent burden. As well as an event space where live music and group training can take place. A space to make people meet again through events, and in turn make retail attractive by becoming an experience!
5
Forestan, Samuele <1993>. "Le nuove frontiere del Retail: il caso Bata Retail PRO." Master's Degree Thesis, Università Ca' Foscari Venezia, 2018. http://hdl.handle.net/10579/12814.
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Dopo una panoramica sul mondo Retail nel mondo e in Italia, verrà studiato il caso specifico di Bata con il progetto Retail PRO. Questo progetto prevede numerose innovazioni da implementare nei negozi diretti a marchio Bata.
6
Harders, Marian B. "Planning for Retail." Virginia Tech, 2004. http://hdl.handle.net/10919/10089.
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This paper is about retail development and its impact on local and regional communities. As the Big-box phenomena continues to play out in the 21st century, planning departments across the nation have been called to action with respect to addressing negative aspects of retail development. The purpose of this paper is to examine the nature of retail, by tracing the evolving retail form and applying critical analysis to planning practices that no longer safeguard community interests in relation to retail industry initiatives. Specifically, this paper discusses issues that shape the social, economic and physical design of urban life. To that end, this paper reflects on the impact of retail and offers guidelines for resolving potential community/retail conflicts.Master of Urban and Regional Planning
7
Sousa, Bruno Paulo Franco de. "DIA: food retail." Master's thesis, NSBE - UNL, 2014. http://hdl.handle.net/10362/11724.
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Ginn, Brady W. "Reboot Retail Architecture." University of Cincinnati / OhioLINK, 2015. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1427897504.
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Hawkins, Matthew Lane 1974, and Christian Eyre 1975 Foulger. "Quantifying the art of retail site selection : a retail case study." Thesis, Massachusetts Institute of Technology, 2001. http://hdl.handle.net/1721.1/29893.
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Thesis (S.M.)--Massachusetts Institute of Technology, Dept. of Urban Studies and Planning, 2001.Includes bibliographical references (leaves 88-89).
Although there have been great strides in attempting to identify the locations that will yield the highest sales, the opinion among retailers remains that once the demographic, market, and sub-market analysis is complete, the choice of where to open a store within a sub-market is a matter of "feeling". Science can help a retailer pinpoint an optimal intersection that will enable it to place its goods and/or services in front of the largest number of potential customers, but it is the "art" of site selection that will enable a retailer to choose the best of the available locations surrounding the targeted intersection. There are invariably a number of appropriate alternative sites within a qualified trade area. Choosing the best location among these alternative sites is subjective. This "feeling" or "art" of selecting the relatively better location is something that is usually refined through years of developing the intuition for what will work the best. The purpose of this paper is to look at and then quantify the real estate variables that affect the relative attractiveness of available locations that exist within a delineated trade area. This is in an attempt to replace the subjectivity or "art" of selecting the best location with that of quantifiable results that prove that one site will result in higher sales than that of another. The results of the analysis show that the independent variables fail to predict sales per square foot with a requisite statistical significance. While the data failed to prove the hypothesis that the "art" of selecting retail locations can be replaced with quantitative analysis, the authors believe that with a larger sample size real estate factors can provide valuable insight into sales per square foot forecasts.
by Matthew Lane Hawkins and Christian Eyre Foulger.
S.M.
10
McCourt, James. "Retail distribution review : a critical evaluation of the retail distribution review." Thesis, University of Edinburgh, 2017. http://hdl.handle.net/1842/25942.
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Despite the high profile nature of the interventions made by regulators after the global financial crisis, there have been few objective assessments of their success and of the orthodoxy of market failure analysis that underpins the rationale for taking action. This study addresses both literature gaps by developing a distribution landscape segment model to measure the success of an exemplar; the Retail Distribution Review (RDR). It also undertakes exploratory research to establish a basis for a diagnostic paradigm based on customer value rather than well established, but criticised, classical economic indicators. A “stock flow” based model was constructed to assess post-RDR levels of asymmetry, agency and trust. The absence of source data prompted a second exploratory phase of research into Trust as a welfare benefit, using customer focus groups and telephone surveys. An evidential basis for an alternative framework based on what consumers value, rather than how economists think is rational for them to act, was established. The model results indicated a landscape which is more complex than 2013, with competing interests transmuted rather than eradicated and information asymmetry growing rather than shrinking. The results support a view that interventions focussing on narrow “market” definitions do not reflect the complexity of human behaviour and are simply “squeezing the balloon”. The customer value research found that trust is complicated and related to several key “motivators”. These have underlying attributes which differ between socio economic groups, the financial objectives and whether customers have advisers. The conclusion reached is that an evidence based customer perspective should be at the heart of regulatory analysis, if public welfare is to be maximised. The study provides evidence of complexities and connectedness between actors and economic forces in the retail financial services landscape, cautiously supporting the literature on regulatory interventions as socio-technical assemblages. It argues that the customer value framework enriches the regulatory toolkit by forming a guard against intellectual capture and unintended consequences of shaping reality to fit a so-called perfect market model.
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Clough, Roger. "Retail change : a consideration of the UK food retail industry, 1950-2010." Thesis, Middlesex University, 2002. http://eprints.mdx.ac.uk/8105/.
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The immense changes to have taken place in UK food retailing during the second half of the 20th century are detailed, explained and analysed, with constant reference to theories of retail change. The result is not just a history of UK food retail change post-1950, but a comprehensive evaluation and extension of retail change theory, with new driving forces and ideas elaborated, and a forecast of likely key developments to 2010. The thesis is based largely on the testimonies of key industry actors of the period, including past and present executives of leading food retail organisations, and followed an un-structured interview approach, allowing stories to be told without unnecessary constraint. The development of the industry is detailed and explained, drawing heavily on these testimonies, and this change is explained with reference to major factors with a direct hearing on the industry, such as government policy and socio-economic change. Because of the emphasis on witness accounts, the theories of retail change are analysed with a heavy focus on the people driving change, a refreshing change in a field where the historical nature of the subject tends to drive research towards secondary sources of data. The thesis contributes a better understanding of the forces driving the theories of retail change, and proposes an extension to the domain of application. The relevant elements of the theories of retail change are implemented to forecast likely developments in the UK food retail industry to 2010, which is complemented by an 'expert' Delphi forecast and a projection of current socio-economic trends.
12
Mohammadi, Tina. "RETAIL IS DETAIL : Customers’ Attraction to Physical Retail Stores Within Consumer Electronics." Thesis, Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-79906.
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Most companies' desire is to create customer relationships and the working methods have changed as a result of the increased e-commerce. Because of digitalization, the retailing field has changed dramatically. Consequently, physical stores are facing competition from online companies. Previous literature has stated that physical stores now have to focus on what happens inside the store in order to generate a pleasant experience. The research question focused on examining how Elgiganten, the largest consumer electronic store in Sweden, use customer experience and customer value in order to influence store attractiveness. This was carried out by using a qualitative approach, an exploratory nature and by conducting in-depth interviews with consumers and the company's head managers. The main findings of this study suggest that customers can not take advantage of some services when buying through e-commerce. This ability to provide service is an important part of the handling of competition from e-commerce. The retailers need to find the right balance between engagement and emotions in the physical retail environment in order to appeal to the consumers’ desires of trust & reliability in order to create an attractive experience point. By means of this, the thesis emphasised the imperative of creating experience in offline retailing.
13
Preston, John. "Improving retail decision making." Thesis, Lancaster University, 1989. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.279647.
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Garcia, Marina. "A.R.T. | Atmospheric. Retail. Therapy." Thesis, The George Washington University, 2015. http://pqdtopen.proquest.com/#viewpdf?dispub=1590877.
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Few activities today force us to interact in the way shopping does. Most retail stores today lack creativity and freshness because they do not provide a stimulating and personal experience. Shopping has been, and continues to be, a big factor within the urban landscape. Some would consider it to be the “last remaining form of public activity.” There is also a great need for more public space that encourages “existential existence.” As we exist in the World, we seek out a type of collective dwelling that gives us a sense of individuality. Retail can be a collaborative space that nourishes participation and allows for a meaningful experience.
This thesis proposes a fashion retail space in which art, inspiration, and exchange can thrive in the public realm of consumerism. Through the “essence of experience” patrons will have a higher understanding of fashion as art. Once this is accomplished the relationship of fashion to the social pulse can be felt. We benefit from unique and memorable experiences; in fact they allow us to achieve our sense of self and “existential existence.” Shopping has become one of the most common activities in which people are forced to interact with others. Thus, a retail space is where art, inspiration, and memory thrive. Through the “essence of experience” patrons can have a higher understanding of fashion as art. An overlap exists in ‘existential spatiality’ and the creation of art. Fashion and architecture are interpretations of societal situations and revelations. Experiencing fashion will clearly illustrate this connection for patrons within this space.
The “body of architecture” is a direct reference to the human body framework it provides. Through the play of various volumetric and architectural elements, this space will create a feeling or mood that promoting emotional satisfaction. Material compatibility is critical for both garment and spatial design. Composure and seduction, architects compose movement within a space, fashion designers compose movement of the human silhouette. Scale and light are other elements that run parallel to architecture and fashion. All these things produce memory, as well as impact who we are to become and the quality of how we exist. This project will be a mix of gallery, lab, retail and performance space, resulting in an existential space.
15
Sanghavi, Nitin. "Retail franchising : international perspective." Thesis, University of Manchester, 2010. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.525242.
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Ten publications (1 book, 9 articles) are presented within the subject area of Retail Franchising. The aim is to demonstrate how this collection of work contributes individually and collectively to a better understanding Retail Franchising as part of Vertical Marketing Systems (VMS) in general, and its use as a growth strategy to expand the business successfully in international markets with differing legal, political, cultural/social, economic development and governance perspectives, as well as its impact on host country development. The significant growth of franchising in a number of developed/developing economies within the last thirty years has led to this business format franchising/retail franchising experiencing a rising importance in a number of academic debates and research. There has been a significant amount of research done on various aspects of franchising in general and international franchising in particular, from 1960s through to 1990s and the first decade of the new millennium. However, in terms of retail franchising and its fit within VMS and specifically its use as a growth strategy internationally with varying political, legal, sOcial/cultural environments, governance issues and market dynamics, there are still only a small number of contributions of any substance and significance. The author's work sits within a body of literature that spans a number of disCiplines. Conceptually franchising can be seen, for example, as a component of the wider areas of VMS, Growth and (specifically) the Internationalization of the Firm and PrincipalAgency theory. VMS had, in the author's opinion, the greater impact on his work and in setting the context for the same, this literature is discussed first. This collection of work brings together theoretical and practical aspects of business format franchising and retail franchising and uses them as an international growth strategy successfully by creating the right balance of 'standardisation' and 'adaptations' in managerial and marketing/operational dimensions without overall dilution of the core ethics of the concept/brand, against varied political, legal, social/cultural and economic development aspects as well as governance issues using a selection of regions/countries around the world. This collection of work demonstrates that the international markets for franchising are not as homogenous as it is assumed by many franchise companies, as well as researchers. There are, as the author's work highlights, a series of often highly distinctive and individualistic national markets with, in some cases, certain areas/aspects of convergence between the markets. From a theoretical point of view, they may even alter the balance between the economics of different growth strategies. From a practical perspective, one of the apparently attractive aspects of franchising, of being able to grow successfully internationally by rolling out exactly the same format/formula/concept, is not as straightforward as earlier work might make it appear.
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Marketing, Universidad Peruana de Ciencias Aplicadas Facultad de Administración y. "Retail Clase 2 Profesor." Universidad Peruana de Ciencias Aplicadas - UPC, 2008. http://hdl.handle.net/10757/272538.
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Davies, Geraint Jones. "Connotations of retail concentration." Thesis, University of Manchester, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.632644.
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Twenty-one publications or parts thereof are presented within the subject area of retailing. The aim of the collection is to explore a number of the consequences of increased concentration in the British retail sector. These include the opportunity to appraise retailer strategy and financial performance by evaluating the public's perception of the relative market position or 'image' of competing retailers. How such positioning can be used to monitor retail strategy, explain the process of market innovation and assess location decisions are identified. The effects on small scale retailing and on suppliers to retailers are considered. Finally, two approaches towards understanding consumer shopping behaviour are explored.
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Mašek, Daniel. "Návrh Retail Business DSS." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-72689.
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The reason why I chose this topic is not nor the complexity of global world neither the growing pressure on quick and effective managerial resolutions as it is mentioned in similar scripts. Surprisingly, the main impulse was the synergy of three principal aspects of my master study. First millstone was a study of main specialization by its self: Information management, on cathedra of System analysis, faculty of Informatics and Statistics, Economic University in Prague. The second angle is the minor specialization of the study: Retail business, on cathedra of Commercial business, faculty of International relations, Economic University in Prague. Last but no least aspect is simultaneously exercised practice in field of managing the project ICT/ IS and logistic operations. Prime aim of this work is a concept of presentation of DSS, which is intended to support the decision-making process of development of a retail chain of fictitious firm JK, a.s. Partial goals heading to fulfilment of a prime aim are: determination of a theoretical expectations, methods and methodic needed to proposal of DSS, description, and analysis of company and retail chain, procedural analyze of decision making-process of retail chain development, concept of system dynamic model, which forms the root of DSS and the concept of DSS by its self. Secondary aim is to gather satisfactory amount of theoretical and practical details for presentation of project DSS to management of the company. The biggest benefits of this work are fulfilment of a prime and secondary aim, together with the project DSS it self, which could be partly applied for the support of the decision-making process in the company. Further assets for the firm JK, a.s. are conclusions of some captures, which could be used for planning of marketing campaigns, generating Business Knowledge Base, evaluation of affectivity of sales and human resources, etc. The final bonus for the author of this work is the personal progression, profession growth, caused by gain of new
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Johnson, Mackie. "Retail Inventory Control Strategies." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/3171.
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Despite using computerized merchandise control systems in retail, the rate of stockouts has remained stagnant. The inability to satisfy customer needs has caused a loss of 4% in potential revenue and resulted in dissatisfied customers. The purpose of this qualitative multiple case study was to explore cost-effective inventory control strategies used by discount retail managers. The conceptual framework that grounded the study was chaos theory, which helped identify why some business leaders rely on forecasting techniques or other cost-effective strategies as an attempt to prevent stockouts. The target population was comprised of discount retail managers located throughout northeast Jacksonville, Florida. Purposeful sampling led to selecting 6 retail managers who successfully demonstrated cost-effective inventory control strategies for mitigating stockouts. Data were collected through face-to-face semistructured interviews, company websites, and company documents. Analysis included using nodes to identify similar words and axial-coding to categorize the nodes into themes. Transcript evaluation, member checking, and methodological triangulation strengthened the credibility of the findings. Five themes emerged: (a) internal stockout reduction strategies, (b) external stockout reduction strategies, (c) replenishment system strategies, (d) inventory optimization strategies, and (e) best practices for inventory control. This study may contribute to positive social change by improving inventory management, which may reduce demand fluctuations in the supply chain and reduce logistics costs in the transportation of freight thereby leading to improved customer satisfaction.
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Bambrick, Dawn R. "Altering the modern retail landscape through design, a closer look at retail parks." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1998. http://www.collectionscanada.ca/obj/s4/f2/dsk2/tape15/PQDD_0008/MQ31545.pdf.
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Edelman, Daniel J. "Consumer evaluation of retail brand stretches : a study of retail brand extension fit." Thesis, University of Manchester, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.488361.
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Suzukawa-Tseng, Philip T. "The Best of Both Retail Worlds: Analyzing the Clicks-and-Bricks Retail Model." Scholarship @ Claremont, 2015. http://scholarship.claremont.edu/cmc_theses/1187.
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Since the internet became a new marketplace for buyers and sellers, the modernization of e-commerce brings into question whether online retailing can effectively replace traditional brick-and-mortar stores. Recent trends have highlighted the struggling business of physical retailers, yet many continue to operate while also having introduced an online sales channel along with pages on social media to increase engagement with customers. This study challenges the popular assumption that e-commerce is cannibalizing in-store sales opportunities, where online sales grow increasingly at the expense of the conventional method of shopping in brick-and-mortar stores. In examining financial and internet-related data of 50 major U.S. retailers from 2008 through 2013, I run panel data regressions to identify factors that contribute to the growth of in-store sales revenue and the proportion of online sales. My results indicate that retailers operating a clicks-and-bricks model do not suffer from channel cannibalization but may be forming a synergy across channels, as there are significant increases in measures regarding both physical and online retail operations.
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Ferrini, Sofia <1995>. "Digital Innovations Disrupting the food retail industry: The case of Auchan Retail Italia." Master's Degree Thesis, Università Ca' Foscari Venezia, 2019. http://hdl.handle.net/10579/15357.
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The thesis focuses on modern supply chains, that should be considered as vast ecosystems, world-wide interconnected supply-and-demand networks with profound interdependence rather than traditional networks of OEMs and suppliers. The global marketplace is indeed dominated by companies operating all over the world. This requires efficiency and coordination and, not surprisingly, nearly all the most important organizations run computerized ERP and supply chain management software. Digital innovations are disrupting global businesses’ operations: think to the use of IoT, RFID, cloud computing and artificial intelligence. Supply chains are becoming more and more dynamic and the old point-to-point messaging systems associated with highly vertically integrated firms seem not to be working in many cases. One of the latest trends is the use of blockchain, with which companies can rebuild their approach to supply chain management at the ecosystem level and develop new business and trust models, able to support multiparty collaboration around shared, trusted data and process automation across organizational boundaries. In Italy, the diffusion of digital innovations, especially those supporting the shopping experience at the store level, is significantly increasing; however, this transformation is still slow. According to the Polytechnic of Milan, only 42% of big retailers see digital innovation as a key factor to success and incorporate a well-defined digital strategy. Nonetheless, a path toward the awareness of the huge potential of technology has been promoted, driven in particular by the integration of innovation-oriented professionals at the top management level. The differences among industries are significant: while in IT, electronics and apparel more than 80% of retailers make use of digital channels for their sales, in the food industry only 30% of top retailers actively use their website for e-commerce Not only the major players but also small retailers and startups are contributing to the digitalization of food retailing in Italy with many different initiatives and technologies. The country is still behind its global counterparts, but the growth and attention to industry 4.0 is substantial. A focus on customer experience will remain a key factor in companies’ strategy, but with a constantly increased digital approach. The thesis will explore the case of Auchan Italia, which is collaborating intensively with startups. For instance, the company is working with Take My Thing, which uses cargo bikes and electric scooters. Thanks to this partnership, Auchan boasts a delivery service in Bergamo, through which customers can shop online and get their products at home within one hour. Other collaborations include the one with RetApps for the development of a mobile payment app Auchan Speedy and InVRsion for the virtual reality projects. In addition, after the success of the experimentation in Vietnam, Auchan developed the blockchain at the international level. In Italy, thanks to a collaboration with Te-Food, a German startup, this technology is applied to meat and fruit and vegetables supply chains starting from the first semester of 2019: information about all the stages of the product’s lifecycle is available with complete transparency.
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Dove, Kathryn E. "The changing face of retail Wal-Mart's effect on retail sector employment in Mexico /." Connect to resource, 2006. http://hdl.handle.net/1811/6607.
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Thesis (Honors)--Ohio State University, 2006.Title from first page of PDF file. Document formatted into pages: contains 99 p.; also includes graphics. Includes bibliographical references (p. 97-99). Available online via Ohio State University's Knowledge Bank.
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Carr, Gail Gwennyth. "Investigating the motivation of retail managers at a retail organisation in the Western Cape." Thesis, University of the Western Cape, 2005. http://etd.uwc.ac.za/index.php?module=etd&.
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Motivation is considered to be the desired positive willingness that prompts a person to action. The factors that influence or lead to this positive willingness, are considered to be motivation factors, and include specific needs, wants, drives or impulses (Hersey &Blanchard, 1988).
People are motivated by different things, both intrinsic and extrinsic factors. For some, it is power and money that motivate them while for others, it is flexibility or a social workplace. According to Herzberg&rsquo
s theory, intrinsic factors are motivators or satisfiers and can be described as a person's relationship with what she or he does, many related to the tasks being performed (Buitendach &
De Witte, 2005
Mehta, Anderson &
Dubinsky, 2000). Extrinsic factors, also known as hygiene factors or dissatisfiers, have to do with a person's relationship to the context or environment in which she or he performs a job (Buitendach &
De Witte, 2005
Mehta et al., 2000). Some individuals are highly motivated by both intrinsic and extrinsic rewards. This is supported in a study amongst medical students (Beswick, 2002). In another study by Shim, Gehrt and Goldsberry (1999), it was found that students entering a career in retail viewed intrinsic aspects as the most important predictor of a retail career, followed by lifestyle flexibility aspects and then extrinsic aspects. Furthermore, research within a service organisation has indicated that various biographical factors have an influence on work motivation (Bezuidenhout, 2001). However, limited research has been conducted to determine whether biographical factors have an influence on work motivation within the retail industry.
The aim of the study was to investigate the motivation of retail managers in a retail organisation in the Western Cape. Furthermore, it investigates whether the motivation levels of retail managers are influenced by their biographical variables. The Work Satisfaction and Motivation Questionnaire developed by De Beer (1987) and a self-developed biographical questionnaire was administered to elicit work content, promotion, supervision, reward and recognition in relation to work motivation. The questionnaires were distributed to the target population (n=236) of retail managers which were inclusive of store managers, store assistant managers and department managers. Convenience sampling was used to draw a sample (n=109) of male and female retail managers. Statistical analyses involved both descriptive and inferential statistics (ANOVA, Multiple Regression Analysis, Pearson&rsquo
s Correlation Co-efficient and Scheffe&rsquo
s test). The results revealed that there is a significant positive relationship between the investigated dimensions of work motivation and satisfaction. It was found that the investigated dimensions of motivation only account for 49.5% of the variance in total motivation experienced by retail managers. Furthermore, significant differences were found between the biographical variables and responses to the questionnaire. It is suggested, for future research that a proportionate stratified random sample be drawn which will allow the findings of the study to be reliably generalised to the population. Furthermore, it is also recommended that future research consider dimensions of motivation, such as, achievement, responsibility, security, autonomy, feedback and morale, which are not investigated in this study.
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Nguyen, Hai Thi Hong. "Retail globalisation and regulation : interpreting the transformation of the food retail structure in Vietnam." Thesis, University of Southampton, 2012. https://eprints.soton.ac.uk/347106/.
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The research aimed to explore the regulatory and socio-cultural responses to retail foreign direct investment (FDI) in a third-wave, transition country- Vietnam. A combined qualitative and quantitative methodology together with documentary research was utilised to collect a wide range of secondary data from governmental and industry sources, much of which has not been utilised in western academic research in the field given the challenges of access to such information and of translating source material into English. This was supplemented by primary survey data from consumers and key stakeholders in the supply chain of two products, namely morning glory and fish sauce in three supermarket chains: Metro, Big C and lntimex, and used to analyse the transformation of the retail structure in Vietnam. Research findings suggest that the process of change in the Vietnamese food retail sector has been affected by the slow but progressive penetration of market liberalisation in which, as late as 2008, a foreign partner could hold no more than 49% of capital in a joint venture. While the Vietnamese retail market has transformed radically since the 1990s, with this shift has emerged a consumer society that is usually more discerning and demanding than before. Changing societal composition plays a crucial role in consumers becoming more conscious and conspicuous. The findings also reveal a complex layering of regulations, some of which are a hangover from the pre-2007 period and some of which have occurred since the accession of the World Trade Organization, in the form of the controversial economic needs test (ENT).
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Bowen, Craig Andrew. "The effect of mass retail buying practises on competitiveness in the retail value chain." Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/29396.
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Historically, South African manufacturers and suppliers to the mass retail environment have been compelled to manage significant business risks as a result of the generic buying strategies employed by the mass retailing format. More recently, best practice initiatives such as SCOR’s collaborative planning, forecasting and replenishment have risen to the fore of supply chain management as ways to mitigate the undesired effects of theses generic buying practices for all participants in the value chain.Traditional thinking centred on optimising only the merchandise activities and function, through cost based performance measures, have caused a number of undesired effects and invalid assumptions. These factors in turn have impacted the competitiveness and sustainability of manufacturers and suppliers as well as the supply chain ecosystem as a whole. Systemic theory suggests that in order to identify these conflicting and invalid assumptions one must approach the problem through sufficiency based thinking processes that communicate the core conflict and map out possible solutions for managers. Data for this study was collected based on the widely accepted best practice framework of supply chain management for the mass retail environment. With this in mind, this research aims to provide an academic foundation for deeper collaboration between mass retailers and their vendors, as well as an understanding of the practical implications of decisions for managers and executives, on both the mass retail, and manufacturing and supply sides of the value chain.While statistical variation is a reality in the retailing environment, the mass retailing format and its supply chain partners are particularly susceptible to the negative effects of ‘bullwhip’ due to the large scale of promotional activities undertaken. Much of this problem can be mitigated through collaboration on a meaningful bases that allows not only for responsiveness for supply chain partners but greater profitability for all participant in the value chain. It is argued that an improvement in throughput will have a positive impact on the competitiveness and sustainability of the local supply and manufacturing organisations in South Africa.Dissertation (MBA)--University of Pretoria, 2012.
Gordon Institute of Business Science (GIBS)
unrestricted
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Fagan, Kevin William. "The bricks, clicks, economics and mortar of contemporary retail : the consequences that retailer storing strategies and retail performance across markets have on real estate investments." Thesis, Massachusetts Institute of Technology, 2011. http://hdl.handle.net/1721.1/65180.
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Thesis (S.M. in Real Estate Development)--Massachusetts Institute of Technology, Program in Real Estate Development in Conjunction with the Center for Real Estate, 2011.This electronic version was submitted by the student author. The certified thesis is available in the Institute Archives and Special Collections.
Cataloged from student submitted PDF version of thesis.
Includes bibliographical references (p. 107-110).
The retail industry in the 21st century is undergoing a confluence of transformative changes. In this paper we discuss particularly noteworthy changes related to demography, retail economics and the Internet. We note how, in reaction to those transformations, brick-and-mortar retailers have developed innovative strategies to maintain growth and store performance, such as urban market penetration and multi-channel selling. We also have done a rigorous analysis of retail performance across major U.S. markets to determine the ex post and ex ante effects of trends and strategy changes. The hypothesis of this paper is that the conventional definition of "good" retail real estate has substantially changed in the last decade. The analytic approach of this paper is to: 1) observe broad retail industry trends, 2) conduct industry interviews to identify corresponding retailer strategy shifts, 3) perform cross-metro analysis of retail performance and 4) extrapolate meaningful effects on retail real estate. This provides owners, operators and developers of retail properties insight into the evolving characteristics and needs of tenants as they adapt to the new retail environment. Conclusions include description of the attributes of markets, properties, tenant mixes and amenities that best support contemporary retailing. Commentary and analysis is also provided on the impact of e-commerce and bricks-and-mortar retailers' adoption of multi-channel selling. Some results are that larger, denser markets have less consumption per capita, but those markets are generally underserved and have greater store gross revenues. Retailers are motivated to enter urban markets with flexible prototypes and online platforms. Population growth serves as a wealth proxy and corresponds strongly with sales growth. Housing prices are positively correlated to retail sales. Income growth has a much stronger relationship to sales performance than static income levels. Ethnicities and incomes are sorted and stratified in dense markets, making performance forecasting more nuanced. Relatively higher Internet usage in a metro corresponds to significantly higher brick-and-mortar retail sales.
by Kevin William Fagan.
S.M.in Real Estate Development
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El-Amir, Ayman M. Ragaa. "Retail brand management : towards modelling the grocery retailer brand from an ethnographic perspective." Thesis, University of Stirling, 2004. http://hdl.handle.net/1893/9243.
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As producers of national and international brands, manufacturers and service providers were the focus of brand management literature. However, as retailers have become major players nationally and internationally, managing retailers as brands have become a major challenge. The retailer unique business nature, and managerial needs as well as its ever-changing business environment render managing the retail brand a unique and complex task. For the retail brand to embrace and adapt to its managerial challenges, a multitude of brand management approaches should be employed. However, when addressing retailers as brands, the retail management literature has failed to account for this multiplicity exposing a gap in the literature. To fill this gap, a communal retail brand management model is proposed to help retailers embrace and adapt to their various branding requirements inflicted by their business challenges. To build the model, a common core among the various approaches involved in managing retail brands should be identified so as to simplify, by forming a unified approach, yet maintain the essence of each approach. The holistic, humanitarian and managerial orientations of the concept of organizational culture identify it as the common core and thus act as the backbone on which the model will be built. Since the model will be built through cultural interpretation, the ethnographic tradition of qualitative inquiry is utilized because it provides an emic perspective, which is the best strategy (that consequently provides best tools) for interpreting cultures. Besides, the flexibility of the ethnographic tradition allows the adoption of other qualitative traditions of enquiry to aid in building the model. Thus, the case study tradition is employed to confine the study within the precincts of a single retail brand in order to conduct deep analysis for several stakeholders simultaneously. Additionally, the analytical technique of the grounded theory tradition is employed to capitalize on its systematic ability to form conceptual themes out of raw data that, ultimately, become the model's building blocks. In light of conducting a five-months participant observation study in two grocery stores of a leading supermarket brand in two countries (Sainsbury's stores in the UK and Egypt), the findings revealed that modelling the retail brand culture resembles, metaphorically, a tree. The culture symbols resemble the tree attractive leaves, the rituals & local heroes resemble the supportive trunk, and values resemble the roots that anchor in the soil, which, in turn, resembles the cultures in which the retailer operates. The thesis concludes that the Tree- Model is a road map that guides retailers to build and manage their brand identity and consequently enable them to embrace and adapt to the various branding requirements dictated by their business challenges.
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Gleisner, Fabian. "Essays on retail financial services /." Frankfurt a.M, 2008. http://opac.nebis.ch/cgi-bin/showAbstract.pl?sys=000264354.
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Kano, Kazuko. "Essays on retail price movements." Thesis, University of British Columbia, 2007. http://hdl.handle.net/2429/31081.
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The central questions asked in this thesis are (i) whether retail prices are sticky or not, and (ii) what economic factors are crucial for explaining retail price movements.
In the second chapter, I first examine the predictions of two representative economic models to explain price movements - a time-dependent pricing model and a state-dependent pricing model. This chapter is different from past studies with respect to its micro data set including cost information. The results of this chapter based on descriptive statistics empirically support the state-dependent pricing model in explaining the observed retail price movements. Moreover, using reduced-form probit estimations to explain price changes, I show that the frequency of price changes is significantly affected by the degree of competitions among brands.
The third chapter examines a state-dependent pricing model in the presence of fixed adjustment costs of prices - menu costs. A model with menu costs has the potential to explain an important characteristic of retail price movements: prices discretely jump. This chapter shows that the assumption about market structure is crucial in identifying menu costs. Specifically, prices in a tight oligopolistic market can be more rigid than those in more competitive market such as monopolistically competitive one. If so, the estimates of menu costs under the assumption of monopolistic competition in past studies are potentially biased upwards due to the rigidity from strategic interactions among brands. In addition, I show the estimate could be biased downwards without controlling
for unobserved promotional activities. Developing and estimating a dynamic discrete-choice model with multiple agents to correct these potential biases, this chapter provides empirical evidence that menu costs as well as strategic interactions are important in explaining the observed degree of price rigidity in weekly price movements of a typical retail product, graham crackers.
The fourth chapter provides a survey of the recently proposed estimators for structural estimations in dynamic discrete choice games. This survey focuses on two-step estimators, which overcome the computational costs that used to be unavoidable in the course of structural estimations of dynamic discrete-choice models.Arts, Faculty of
Vancouver School of Economics
Graduate
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Vlist, Pieter van der. "Synchronizing the retail supply chain." [Rotterdam] : Rotterdam : Erasmus Research Institute of Management (ERIM), Erasmus University Rotterdam ; Erasmus University [Host], 2007. http://hdl.handle.net/1765/10418.
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Beloborodova, Ksenia, and Ozan Yilmaz. "Retail analysis for major housingestablishments." Thesis, KTH, Fastigheter och byggande, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-124342.
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The aim of the thesis was to develop a model for JM that can be used in the establishment of large housing projects. The model must be able to provide answers to what is economically possible to deliver the projects in form of retail and service. Using reference projects, which are built under other circumstances, may give a poor result and lead to large vacancies in the finished development. To develop this model, we have built upon a proven and tested model of Appraisal Institute, Buying Power segmentation method. Two case studies were done in order to apply it to the Swedish market. The model has been followed step by step but was also complemented with additional analyzes that were considered necessary for JM’s purposes. The case studies that took place were done in two new districts that JM has been involved in, Frösunda in Solna and Liljeholmskajen in Liljeholmen. In Frösunda Frösunda Torg was examined while in Liljeholmen it was Liljeholmskajens retail area. These two areas are of different characters, which is also what the results showed. In Liljeholmskajen there is a better retail structure and it is considered to be more lively area than Frösunda. Based on today's retail space Frösunda has a leakage of 70 % in their primary area and 85 % in their secondary area to their competitors. In Liljeholmen these were 50 % and 80 % respectively. One reason for these large leakages is the nature of the competitors, major shopping centers in Solna and Liljeholmstorget. Frösunda Torg and Liljeholmskajens retail area can therefore not compete against them in the same way since they are not shopping malls. Analyzes that completed the model were shop distribution in both housing areas. They have been analyzed using statistics from SCB and HUI. The statistics show Sweden’s and Stockholm’s store allocation for daily goods, seldom goods and restaurants. The analysis shows that the retail distribution in Liljeholmen was much better and closer to the statistics than of Frösunda. Frösunda was further analyzed in a scenario analysis where Liljeholmen’s input of sales retention was used as a reference. The result of this was that Frösunda could have had considerably larger retail area, particularly within seldom goods category. The statistics from SCB and HUI remains debatable as it is general and based on the entire country or Stockholm. Afterwards there has been a further analysis where the existing households were analyzed with data from SCB and Conzoom. It turned out that Frösunda and Liljeholmen consisted more or less out of the same type of customers, Lyxlirarna as Conzoom call them. The household preferences and preferred stores are now known with Conzooms mapping of customer profiles. This can be of great use in order to meet the residential area’s requirement for retail and service. Housing companies have a large social responsibility when developing new areas. The model which calculates the demand in the area was proved to be a good start. The analysis has shown that it is important to create added values for residents by choosing the right kind of shops, services, meeting places and green spaces. It is important to create an attractive area that appeals to individuals and companies to run their business there.Syftet med examensarbetet har varit att ta fram en modell åt JM som kan användas vid etableringar av större bostadsprojekt. Den skall kunna ge svar på vad som är ekonomiskt möjligt att tillföra projekten i form av detaljhandel och service. Att använda sig av referensprojekt, med andra förutsättningar, kan ge ett dåligt resultat och leda till stor vakansgrad av sådana ytor i det färdiga området. För att ta fram denna modell har vi utgått från en beprövad och erkänd modell av Appraisal Institute, Buying power segmentation method. För att kunna applicera denna på den svenska marknaden har det genomförts två fallstudier. Modellen har följts så långt det går för att slutligen kompletteras med fler analyser som ansetts vara nödvändiga för JMs syften. Fallstudierna gjordes i två nya stadsdelar som JM varit inblandade i, Frösunda i Solna och Liljeholmskajen i Liljeholmen. I Frösunda var det Frösunda Torg som undersöktes medan i Liljeholmen var det Liljeholmskajens köpområde. Dessa två områden är av olika karaktärer vilket även resultatet visade. I Liljeholmskajen finns det en bättre butiksstruktur och det anses vara ett mer livligt område än Frösunda. Baserat på dagens detaljhandelsyta så har Frösunda ett läckage på 70 % i sitt primärområde och 85 % i sitt sekundärområde till sina konkurrenter. I Liljeholmen var dessa 50 % respektive 80 %. En anledning till dessa stora läckage kan dock förklaras med att konkurrenterna har varit stora köpcentrum i form av Solna Centrum och Liljeholmstorget. Frösunda Torg och Liljeholmskajens köpområde kan inte hävda sig gentemot dessa på samma sätt då de inte är några köpcentrum. De analyser som kompletterat modellen är butiksfördelningen i områdena som analyserats med hjälp av statistik från SCB och HUI. Statistiken visar Rikets och Stockholms butiksfördelning utav dagligvaruhandel, sällansköpsvaror och restauranger. Analysen visar att butiksfördelningen i Liljeholmen var mycket bättre och närmare statistiken än vad Frösunda var. Frösunda analyserades vidare i ett scenario där Liljeholmens indata av erövringsgraden använts som referens. Resultatet från detta var att Frösunda kunde ha byggts ut betydligt mer, särskilt gällande sällanköpvaruhandeln. Statistiken från SCB och HUI kan dock diskuteras då den är generell och baserad på hela Riket eller Stockholm. Sedan har det skett ännu en analys där de befintliga hushållen analyserats med hjälp av beställd data från SCB och Conzoom. Det visade sig att Frösunda och Liljeholmen bestod mer eller mindre utav samma typ av kunder, Lyxlirare som Conzoom kallar dem. Med Conzooms kartläggning av kundprofiler kunde sedan hushållens preferenser och efterfrågade butiker tas fram. Detta kan vara till stor användning för att uppfylla bostadsområdes krav på detaljhandel och service. Bostadsföretag har ett stort samhällsansvar när de utvecklar nya områden. Modellen som beräknar efterfrågan i ett område visade sig vara en bra början. Analysen har dock visat att det är viktigt att skapa mervärden för de boende genom att välja rätt sorts butiker, service, mötesplatser och grönområden. Det handlar om att skapa ett attraktivt område som lockar privatpersoner och företag att driva sin verksamhet där.
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Marketing, Universidad Peruana de Ciencias Aplicadas Facultad de Administración y. "Retail 4 Parte 1[1]." Universidad Peruana de Ciencias Aplicadas - UPC, 2008. http://hdl.handle.net/10757/272539.
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Marketing, Universidad Peruana de Ciencias Aplicadas Facultad de Administración y. "Retail 5 parte 1[1]." Universidad Peruana de Ciencias Aplicadas - UPC, 2008. http://hdl.handle.net/10757/272541.
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Marketing, Universidad Peruana de Ciencias Aplicadas Facultad de Administración y. "Retail 6 Parte 1[1]." Universidad Peruana de Ciencias Aplicadas - UPC, 2008. http://hdl.handle.net/10757/272542.
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Hansen, Mark D. (Mark David) 1972. "A retail video acquisition system." Thesis, Massachusetts Institute of Technology, 1995. http://hdl.handle.net/1721.1/38067.
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Kakkar, Jatin. "The retail boom in India." Thesis, Cardiff Metropolitan University, 2010. http://hdl.handle.net/10369/915.
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This research was intended to understand and evaluate the so-called boom in Indian retailing, with retailing structure, prospect and challenges in India. The objectives of the dissertation are: understanding and evaluating the current structure of retailing in India; understanding and evaluating the prospect of retailing in India; understanding and evaluating the challenges of retailing in India. In order to achieve these objectives both primary and secondary data was collected in this research. Secondary data in this research was collected through various forms, such as books journals, magazines, newspapers, Data monitor and online sources. Primary data was collected through questionnaire method, which was administered both through personally and telephonic. For this, 35 managerial level people working in different retail chains (Delhi based) were approached. The opinions of the respondents were taken providing designed questionnaire. Following are the key results of the research. The research results reveal that the various essential services provided by the retailers to meet the needs of their customers are identified principally in the forms of accessibility of information, convenience of timing, convenience of size, and lifestyle support. The data collected in this context revealed that customers’ choice of retailing in India is chiefly dominated by accessibility of location and lifestyle support. The research results reveal that the modern retailing format takes in the forms of drive to scale; volatility in scale; rise of specialty formats; and value, not discount retailing. The data collected in this context revealed that specialty format and discount retailing’ as modern retail formats have most prospective future in India. The research results reveal that the trademark of Indian retailing, the small shop with a high level of personalized service, is composing shoppers unwilling to go away from conventional ways of shopping. The data collected in this context revealed that on greater level, the current and future trademark of Indian retailing is/ will characterized by ‘small shop with a high level of personalized service’. The research results reveal that the key retail formats are identified in the forms of Hypermarket, Supermarket, Specialty Store, Department Store, though Of late, hypermarkets have found takers as retailers expand to this format. The data collected in this context revealed that especially store and supermarket would be leading future format of retail in India.
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Senker, J. M. "Retail influence on manufacturing innovation." Thesis, University of Sussex, 1986. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.375848.
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The aim of this thesis was to locate examples of the active involvement of major food retailers in innovation in food manufacturing, and to explain their reasons for this activity. Two characteristics of the food industry had an important bearing on the research: (1) slow growth in the demand for food and (2) the interaction between increasingly concentrated food manufacturing and retailing industries. The thesis seeks to improve existing theories of innovation, which do not embrace the possibility that retailers may make contributions to innovation in industries from which they obtain their supplies. Two principal investigation techniques were deployed. The first comprised in-depth interviews with major food retailers, which provided data on their purchasing policy for own label products, and on their technological activities. The second assessed the results of these policies by identifying the responsibility for major innovations in chickenmeat processing: a technological history was compiled from data drawn from several sources including industry experts and a literature search. Further studies indicate that the findings from the chickenmeat study are not a special case. The thesis contributes to theories of innovation by showing that food retailers with substantial in-house technological capability have played important roles in influencing technological change in food manufacturing. The need for restraint on the purchasing power of large retailers is an important policy issue. This thesis makes a contribution to the debate. Retailers' procurement policies which have been successful in stimulating innovation may also have wider relevance to other sectors of industry.
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Dias, Cristiana de Oliveira. "Sonae SGPS: retail the anchor." Master's thesis, NSBE - UNL, 2010. http://hdl.handle.net/10362/10342.
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Dicke, P. "Retail marketing - trend in retailing." Thesis, ТОВ «ДД «Папірус», 2013. http://essuir.sumdu.edu.ua/handle/123456789/37322.
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Social and economic trends can define the environment local main street merchants operate. Often, major trends require adjustment in operating philosophy and strategy. Currently, many communities are in a planning process to produce ideas for downtown development and revitalization. Recent studies provided for these communities have analyzed sales tax trends and consumer shopping patterns. One such city had an additional request-an overview of retail trends facing downtown merchants and business people.
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D’Aquino, de Paula Pedro Ivan. "Architectural Concepts in Retail Research." Thesis, KTH, Ledning och organisering i byggande och förvaltning, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-277722.
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The Retail industry is one of the most important areas in the Real Estate field. In retailing, design involves several aspects to create a communicative and attractive environment. Retailers are in an incessant search for the most vanguard design methods for branding promotion and customer attraction. Therefore, the architectural design is a significant strategy to increase commercial performance and a vital element for the store environment. This research aims to investigate the architectural concepts in retail research and to comprehend the design strategies for the spatial attractiveness. Based on the retail design research reviews, it is expected to find and comprehend the relation between available architectural concepts in retail research and the application for the shopping experience.Detaljhandeln är en av de viktigaste områdena inom fastighetsbranchen. Inom detaljhandeln används design i flera aspekter för att skapa en kommunikativ och attraktiv miljö. Detaljhandeln söker konstant efter de mest avancerade designmetoderna för att marknadsföra sitt varumärke och och öka kundattraktion. Därför är arkitekturen en viktig strategi för att öka de kommersiella resultaten och ett viktigt element för butiksmiljön. Denna uppsat s syftar till att undersöka de arkitektkoncepten inom detaljhandeln och att förstå designstrategierna för rumslig attraktionskraft. Baserat på studier av detaljhandelsdesign och analys av designmetoder förväntas man hitta och förstå förhållandet mellan tillgängliga arkitektoniska koncept inom detaljhandelsforskning och applikationen för shoppingupplevelsen.
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Georgescu, Andreea S. M. Massachusetts Institute of Technology. "Inventory positioning in modern retail." Thesis, Massachusetts Institute of Technology, 2021. https://hdl.handle.net/1721.1/130727.
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Thesis: S.M., Massachusetts Institute of Technology, Sloan School of Management, Operations Research Center, February, 2021Cataloged from PDF version of thesis.
Includes bibliographical references (pages 119-122).
Modern retail has been significantly affected by the surge in online platforms and product options. Customers have comfortably settled into an omni-channel model, in which they buy different products through different channels. While customers expect a seamless process in getting the products they are looking for, they are also more influenced by the selection offered when unsure of what to buy. For retailers, the transition to omnichannel means more complex problems of inventory positioning and demand fulfillment, but also an opportunity to influence their customers through the assortments they offer, especially online. In this thesis, we study two main challenges related to inventory positioning in omni-channel and provide new models and algorithms. First, we study the problem of choice modeling and assortment optimization. Choice models aim to capture customer preferences across products and have been extensively studied.
Whereas numerous models have been proposed, few are tractable, and many have been shown to be limited in capturing customer preferences, due to their underlying assumptions on consumer behavior. In the first part of this thesis, we introduce a new class of models, which we call synergistic, and show both theoretically and empirically, that these models dominate all existing ones in capturing consumer preferences. We show the associated optimization problems for the synergistic models are NP-hard, but provide IP-based algorithms, which are reasonably tractable in practice. Finally, we show that these models can be represented as ReLU activated neural networks. Therefore, state of the art methods in the neural networks field can be leveraged to efficiently estimate these models and optimize over them, to inform assortment optimization decisions.
In the second part of the thesis, we focus on inventory planning for a physical retailer, considering the complex dynamics in the store involving the backroom, and the need to minimize its use. The question is motivated by our collaborator, a large US retail chain, striving to leverage their store assets as shipping hubs. We present a case study of working with real data to understand the complexities of this question and identify steps a retailer can take to become leaner.
by Andreea Georgescu.
S.M.
S.M. Massachusetts Institute of Technology, Sloan School of Management, Operations Research Center
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Ledford, Veronica J. "GreenLife: A Sustainable Retail Space." VCU Scholars Compass, 2008. http://scholarscompass.vcu.edu/etd/1124.
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GreenLife is the name of the retail interior design project that embodies this thesis. Using interior design as a medium to influence customers,I sought to create an environment that promotes a connection to nature and an awareness of creative possiblities within the context of a store. It addresses the problem of personal social responsiblity by using shopping, a dominant activity in the western world, as a tool for change. As a project, GreenLife attempts to answer three questions: How does design inform cultural experience? How can a connection with nature inform consumerism? Can a store transcend its purpose from filling materialistic needs to become a place of fulfilment? I theorize that if offered a desireable alternative to products that create excess waste and harm our surroundings, an individual will choose the green option, because it will satisfy both a materialistic want and an emotional desire to feel good by personally contributing to help our environment. If these options are presented with a sense of beauty, fun and exploration, it can change how we culturally perceive social responsibility, removing guilt and making it a matter of course. GreenLife is a store designed as a model home with all products set up in a testable format. The interactive nature of the design is intended to provide education and a sense of security within a pleasureable experience, allowing people to confidently choose to live green in their own homes, and to thoughtfully consider the possiblities in other aspects of their lives.
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Ptáčníková, Jarmila. "Moderní metody v retail businessu." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-4855.
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This thesis is focused on new trends in business of chosen czech retail chains. Except of introduction and close, it has four main parts - retail, usage of quantitative methods in retail, trends and future of retail chains. The main emphasis is placed on estimation of strategies of these retailers. The results of the estimation are extract from financial analyze, DEA - Data Envelopment Analysis and outcomes from market researches. For the elaboration there were used lots of information sources mainly from internet.
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Míček, Martin. "Customer Intimacy in Mobile Retail." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-72203.
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The master thesis deals with the topic of customer intimacy in mobile telecommunications and describes how the concept of a value-based strategic approach called "customer intimacy" can be applied in telecommunications industry, illustrated on an example of a mobile operator customer relationship lifecycle model. The goal of the thesis is to evaluate mobile telecommunications industry potential for application of the value discipline of customer intimacy and illustrate a high-level framework of Customer Lifecycle Management model as the first transformational step towards customer-intimate organizational design. The thesis sets main hypothesis on the assumption that adoption of the strategy and principles of customer intimacy enable a mobile operator to capture ownership of positive customer experience and secure a sustainable competitive advantage, thereby presenting a powerful counter-measure against the zero-growth industry outlook. As a sub-hypothesis the author postulates the statement that CLM infuses highly-effective methods to capture additional customer value and positively affect mobile operators' profitability. The theoretical part defines characteristics and components of customer value in business relationships and describes truths featuring the new world of competition. This new paradigm of competition leads to the definition of rules for delivering superior value in the following subchapter. Consequently, three value-based strategic approaches towards market leadership (denoted as "value disciplines") are identified and characterized. The second part presents the goals and key principles of the value discipline of customer intimacy and adverts to distinctions in theory and business practice. The author identifies forces driving strategic initiatives focusing on customer value perception and expectations. In this part the opportunities for adoption of customer intimacy in consumer telecommunications industry are also assesses. The penultimate subchapter describes concept of customer experience cycle that will be leveraged in the practical part of the thesis. The last subchapter then examines the importance of service identity for telecoms' successful adoption of the discipline of customer intimacy. The third part is analytical and provides industry research of European telecommunications market. The individual subchapters describe trends in development of fundamental performance indicators. In the fourth, practical part, the author presents the topic of customer lifecycle management. It describes what basic set of expectation customers have towards the relationship with a mobile operator. Then, a conceptual framework of customer lifecycle model is composed and analyzed. The penultimate subchapter pinpoints measures of value based customer profitability, interprets their applicability for decision-making on market investments, and indicates their interlock to value for shareholders. In the last subchapter, a set of recommendations is provided to mobile operators considering infusion of customer intimate principles into their organization. With respect to the practical part and main hypothesis, the author regards the goal of the thesis as fully achieved and the sub-hypothesis of the practical part as confirmed as well. The author used the following methods of research: general research of corporate strategy, marketing and CRM literature, interviews with telecommunications professionals, analysis of corporate financial filings, collection and reading of market research papers and consulting reports, study of statistical data.
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Pecho, Maroš. "Inovácie a český retail business." Master's thesis, Vysoká škola ekonomická v Praze, 2014. http://www.nusl.cz/ntk/nusl-205210.
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The aim of this thesis is to describe current trends in global retail, the current state of retail in Czech Republic and possible need of bringing innovation to the outburst of Millennials generation economic activity. Introduction is devoted to theoretical description of retail and its meaning. As part of the thesis, there is a significant part containing relations within the worldwide retail and also its current trends and development. Furthermore, part of the thesis is devoted to the development and ongoing evolution of retail in the Czech Republic. Theoretical definition in the third chapter deals with buying behavior as well as the factors which have an impact on it. Millennials are the bearers of the innovation need in the world retail sector. The thesis put emphasis on this generation essential features characteristic, as well as their purchasing behavior. Quantitative research includes evaluation of their behavior and attitudes on the czech market in relation to information about groceries and consumer goods, then to their use of technology (smartphones) in the buying process of groceries and consumer goods, and also evaluation and description of their specific attitudes to purchase behavior and different characteristic aspects resulting from global characteristics of Millennials.
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Addair, Angela Michelle. "Retail Employee Motivation and Performance." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/7453.
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Retail industry leaders seek effective strategies to improve employee motivation to increase levels of workforce productivity. The purpose of this single case study was to explore the strategies successful retail industry leaders used to motivate their employees to achieve higher levels of workforce productivity. The conceptual framework for the study was Vroom's expectancy theory of motivation. The research participants consisted of 2 retail store managers from the same retail store located in southeastern mid-Atlantic region of the United States who successfully motivated their employees. Data collection consisted of semistructured interviews, direct observation, and review of company documents. Data analysis included theme interpretation and data grouping, as well as transcript reviews, and verified the emerging themes from the interview data. The 3 main themes developed from data analysis were workplace motivation, leading by example, and performance. Retail industry leaders might use the findings of this study to provide managers with strategies to motivate their staff. The implication of this study for social change is that retail leaders might apply strategies that engage employees in their jobs while maximizing the sustainability of the organization.
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Pardey, Jens Christian. "Retreat Strategies of International Retail Chains Cases of Divestment from the Polish Grocery Retail Market /." St. Gallen, 2008. http://www.biblio.unisg.ch/org/biblio/edoc.nsf/wwwDisplayIdentifier/02607810002/$FILE/02607810002.pdf.
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Husberg, Susanne, and Jessica Ljung. "Premium Retail Brands in the Food Retail Industry : A Customer Based Study of ICA Selection." Thesis, Umeå University, Umeå School of Business, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-24539.
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This study concerns retail brands in the food retail industry and focuses on premium products. The research is investigating how ICA can best use premium products to increase their profitability. The study is thus based on their brand ICA Selection and investigates three sub purposes concerning the customers’ perception of the products, their purchase behavior and their willingness to pay a price premium.
To investigate, theory concerning brand resources was utilized, involving both brand equity and brand management. To measure brand equity, the authors adapted a customer mind set and utilized Aaker’s framework and the specific industry developments made by Anselmsson, Johansson and Persson. Accordingly, this theory is based on five brand equity attributes: perceived quality, brand associations, loyalty, awareness and uniqueness. These attributes were thereafter developed to explain food premium products. The brand management theory used was Kapferer’s brand management strategies, in order to assess ICA’s strategic advantages and disadvantages.
The research was quantitative and the authors utilized a visit self completion questionnaire, in order to describe and investigate the purpose. The questionnaire was handed out according to a systematic sampling method, to customers at the 4 different concept ICA stores in Umeå.
Based on the findings, the authors concluded that in order to increase the profitability of ICAs food premium products, the following strategies should be considered. First, the customer awareness of ICA Selection must be increased and the customers must be educated about the benefits of the product. Moreover, the premium brand should aim to provide value for money, high intrinsic product quality (i.e. taste, ingredients etc) and an improved store image. These factors will help defend the price premium. Furthermore, to attract buyers, the brand has to have a high enough brand status and a sufficiently attractive and functional packaging. This research has therefore concluded how to efficiently allocate the resources and obtain an increased customer satisfaction. This may in turn increase the profitability of ICA Selection. However, it is of course important to also take into account the external environment, such as the recession and competition, when deciding on the brand strategy.