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Hikmawati, Dianur, and Chaikal Nuryakin. "Keberadaan Ritel Modern dan Dampaknya terhadap Pasar Tradisional di DKI Jakarta." Jurnal Ekonomi dan Pembangunan Indonesia 17, no. 2 (January 1, 2017): 195–208. http://dx.doi.org/10.21002/jepi.v17i2.768.
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The Modern Retail and Its Impact to Traditional Markets in DKI JakartaThis study aimed to analyze the impact of modern retail coexistence with traditional retail on traditional retail’s performance. Our observation is the 153 markets PD Pasar Jaya spread across DKI Jakarta and the modern retails (minimarkets, supermarkets, hypermarkets) location based on the retail zoning policy of Jakarta Regional Regulation No. 2/2002. This study used number of traditional retailers as a proxy of performance variable. The regression results indicate a non linear relationship between the number of modern retails–especially supermarket–and traditional retails performance in which the coexistence of one supermarket is positive for traditional market performance and negative afterwards.Keywords: Traditional Retail; Modern Retail; Zoning Policy; PerformanceAbstrakPenelitian ini bertujuan untuk menganalisis dampak keberadaan ritel modern terhadap kinerja ritel tradisional dalam kebijakan zonasi ritel Peraturan Daerah (Perda) DKI Jakarta No. 2 Tahun 2002. Penelitian dilakukan terhadap 153 ritel tradisional PD Pasar Jaya di DKI Jakarta dan keberadaan ritel modern (minimarket, supermarket, dan hypermarket) yang melanggar ketentuan kebijakan zonasi ritel. Penelitian ini menggunakan data jumlah pedagang ritel tradisional sebagai proksi variabel kinerja ritel tradisional. Hasil regresi mengindikasikan hubungan tidak linier antara jumlah ritel modern–terutama supermarket– dan kinerja pasar tradisional yaitu berpengaruh positif jika terdapat satu ritel modern kemudian menjadi negatif jika melebihi jumlah tersebut.
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Sumathi, K., Rina Khanum, and G. K. Supriya. "Employee Job Satisfaction at Organized Retails - An Analysis." Shanlax International Journal of Management 7, no. 4 (April 1, 2020): 36–43. http://dx.doi.org/10.34293/management.v7i4.2150.
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Employee job satisfaction is speaking about the happiness of employees towards their job. In the present competitive business scenario, the organizations are considered as a major strategy to attract and retain the employees. However, employee job satisfaction is very important to the service sector industry like organized retails, as the employees are regularly in touch with the customers. Moreover, many of the factors affect employee job satisfaction. Therefore the present study is an attempt to analyze policies and practices framed by the organized retail organizations to make their employees satisfied and the level of satisfaction of employees regarding those policies and practices. Also, the study exhibits the relationship between the demographic profile and job satisfaction of employees in the retail sector in the study area.
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Wang, Y. L., L. Yang, J. H. Chen, and P. Li. "Supply chain game analysis based on mean-variance and price risk aversion under different power structures." Advances in Production Engineering & Management 18, no. 1 (March 30, 2023): 104–15. http://dx.doi.org/10.14743/apem2023.1.460.
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In view of the random retail price and retailer’s preference for retail price risk aversion, we used mean-variance to describe the uncertainty risk of retail price. To study the impacts of both the retail price uncertainty risk and retail price risk aversion preference on supply chain (SC) decision-making, we constructed a SC game model based on three different power structures, including Manufacturer Stackelberg (MS) game, Retailer Stackelberg (RS) game, and Vertical Nash (VN) game. The results showed that the retail price uncertainty risk and the retailer’s retail price risk aversion preference weakened the manufacturer’s production effort input, decreased the retailer’s enthusiasm for ordering, and damaged the interests of manufacturer and retailer. Under the three different power structures, the production effort input of the manufacturer depended on the production effort affecting wholesale price efficiency and retail price efficiency. The retailer’s expected utility was largest under the MS game model and smallest under the VN game model. The manufacturer’s profits were closely related to each parameter under the three respective power structures. This study provides theoretical guidance for the decision-making of SC enterprises with retail price risk and retailer with retail price risk aversion preference under different power structure situations.
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Burrell, Darrell Norman, Orna T. Bradley-Swanson, Amalisha S. Aridi, and Eugene J. Lewis. "The Organizational and Social Complexities of Managing and Retaining Generation Z Employees in the United States Retail Industry." International Journal of Public Sociology and Sociotherapy 2, no. 1 (January 2022): 1–14. http://dx.doi.org/10.4018/ijpss.297202.
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U.S. Retail Industry employed 4,528,550 retail salespersons, as stated by the United States Bureau of Labor Statistics, Occupational Employment Statistics (2017). Tang, Liu, Oh, and Weitz (2014) assert that even though retail is the second largest industry in the United States, the retail stores’ employee turnover rate remains a staggering 60% for full-time employees. Gaining a better understanding of how to reduce turnover in this industry could be of significant value to organizations related to business sustainability and labor costs management. Generation Z represents people born in the 1990s and represents one-third of the U.S. population, a significant potential workforce (Fuscaldo, 2020). For the retail industry to flourish, it needs to hire, develop, and retain Generation Z employees. The study uses qualitative focus group research to discover applied human resources and talent management workplace leadership applications by exploring the ideal organizational culture and approaches to recruit and retain Generation Z employees.
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Wahyudin, Moh, and Henry Yuliando. "The Implementation of Knowledge Management on Traditional retail." KnE Life Sciences 4, no. 2 (March 1, 2018): 117. http://dx.doi.org/10.18502/kls.v4i2.1663.
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Marketing brings a consequence that producers distribute their products to consumers. There are many kinds of a medium that producers can use to distribute their products, one of which is retailer business. In governance, retailer business can be classified into two types, namely traditional retailer and modern retailer. In the process, there are worries about the existence of traditional retailer as a result of the strengthening of modern retailer. Therefore, it is important to pay special attention to the traditional retailer to grow and evolve along with the growth and development of modern retailer, so that traditional retailer marketing can run optimally. This study aims to formulate the strategy for traditional retailer to keep sustainability concerning to the proper implementation of knowledge management through the developing of socio- entrepreneurship. This research uses SEM (Structural Equation Modeling) to measure the correlation between independent and dependent construct in term of increasing knowledge management of traditional retailer.Based on the result analysis, competitive advantage in traditional retail is affected by the choice of strategies implemented by retailer. However, the implemented strategy is not optimal because it is not supported by the implementation of a good knowledge managements, especially in terms of accessibility to knowledge and practices required in the retail business. Traditional retail are difficult to gain an access to training and mentoring on strategies and techniques to manage retail business professionally in order to achieve a sustainable competitive advantage. When traditional retail want a more optimal to achieve a competitive advantage, they should improve their ability in implementing the management knowledge systematically, for example, building an association of traditional retail with the main vision to organize a training program or mentoring about strategy and technique management of retail business. Keywords: Traditional retailer, management knowledge, competitive advantage.
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Neil, F., and James Webb. "Retail Stocks, Retail REITs and Retail Real Estate." Journal of Real Estate Research 9, no. 1 (January 1, 1994): 65–84. http://dx.doi.org/10.1080/10835547.1994.12090736.
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Zhang, Yuantian. "Design of New Retail Supply Chain Management System Based on Web 3.0." Frontiers in Business, Economics and Management 12, no. 1 (November 16, 2023): 108–12. http://dx.doi.org/10.54097/fbem.v12i1.13970.
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With the emergence of new retail formats, new retail has become a research hotspot in enterprises and academia. Digitalization is a new feature of the development and progress of today's human society, and the digital economy has also become the key field of the new round of international competition. With the development of digital economy, the retail industry is undergoing earth-shaking changes. The scale of retailers and the concentration of retail market are developing day by day, and retailers have become the managers leading production and sales. In the supply chain, it is called "strong retailer". Among these leading retailers, the dominance of supply chain has changed, from manufacturer to retailer. This paper designs a new retail supply chain management system based on Web3.0. This paper mainly introduces the design of system and framework in retailer supply chain management, how to realize retailer supply chain management and the future development prospect of supplier management supply chain.
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Rokib, Moh, Cyrilla Indri Parwati, and Imam Sodikin. "Optimasi Perencanaan Kebutuhan Distribusi Produk Latoya Menggunakan Pendekatan Distribution Requirement Planning Berdasarkan Nilai Bullwhip Effect." Jurnal Manajemen dan Organisasi 13, no. 3 (October 3, 2022): 270–80. http://dx.doi.org/10.29244/jmo.v13i3.38642.
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PT KTS is a company in the beverage industry that has three product brands, namely Latoya, Daxu and Banew. The research focuses on Latoya products, because the largest contributor to assets is 70 percent. Inventory planning is done very simply by forecasting based on sales history data at PT KTS to retail, causing a buildup of finished goods in the central warehouse. PT KTS forecasts demand based on retail demand not based on final customer demand to retail. Inventories made are not based on sales to final consumers, resulting in a bullwhip effect. The method used is by applying the Distribution Requirement Planning (DRP), the goal is to calculate the value of BE at PT KTS, BE after DRP and make an order plan based on DRP. The calculation results give a value (BE) before DRP, namely 1,105 retail BJ Home, 4,36 retail Pak Anton, 0,745 retail Bu Ayu, 1,363 retail Depot S.R, 0,903 retail Bu Viska and 0,829 Dadi stores. While the BE value after DRP is 1.00 BJ Home retail, 1,00 Pak Anton retail, 0,84 Bu Ayu retail, 0,71 Sri Rejeki Depot retail, 0,72 Bu Viska retail and 0,88 Dadi shop. Lot Size using the LUC method for all variants in all retails except Latoya 600 ml at retail Pak Anton using EOQ lots with a total cost of Rp. 18.350.257,00.
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Nijs, Vincent R., Shuba Srinivasan, and Koen Pauwels. "Retail-Price Drivers and Retailer Profits." Marketing Science 26, no. 4 (July 2007): 473–87. http://dx.doi.org/10.1287/mksc.1060.0205.
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Usidame, Bukola, Edward A. Miller, and Joanna E. Cohen. "Retailer Compliance with State and Local Policies on Tobacco Advertising." Tobacco Regulatory Science 6, no. 2 (March 1, 2020): 91–104. http://dx.doi.org/10.18001/trs.6.2.2.
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Objectives: In this study, we assessed factors associated with retailer compliance with state and local government policies targeted at tobacco retail advertising in Massachusetts. Methods: Primary data collection was from 419 retail stores across 42 selected municipalities. Multi-level Bayesian logistic regression models assessed the relationship between retailer compliance and the comprehensiveness of local tobacco control policies; we also examined the number of tobacco ads, retail store type, and municipality-level socioeconomic and demographic factors. Results: Retail stores were fully compliant with state laws. At 92%, compliance with local tobacco advertising regulations was also high; a few retail stores advertised and sold flavored tobacco products and discounted tobacco products below the listed price. Retail stores with more tobacco ads and lower municipality-level smoking prevalence were less likely to be compliant with local tobacco advertising regulations relative to retail stores in other municipalities. Conclusions: Findings reveal a high degree of compliance with state and local tobacco advertising regulations in Massachusetts. State law in Massachusetts does not preempt local ordinances adopting more stringent tobacco control policies. Other states may exhibit similar levels of compliance should they follow Massachusetts example in allowing municipalities to adopt and enforce regulations that improve retail store compliance, hence limiting tobacco retail advertising.
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Triyawan, Andi. "Analisis Pengaruh Toko Ritel Modern Terhadap Pendapatan Pedagang Tradisional dalam Perspektif Ekonomi Islam." FALAH: Jurnal Ekonomi Syariah 3, no. 1 (May 24, 2018): 1. http://dx.doi.org/10.22219/jes.v3i1.5830.
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The aim of this research isto find out the influence of retail modern existence through traditional retail seller income at Subdistrict Ngawi Regency Ngawi and discover its solution in islamic economic. And giving some sugestion for retial traditional seller to evolving their business. This research is quantitativefield research, by obtaining primary source from questioner which had devided to traditional retail seller in subdistric Ngawi. The result is showing that, Sig in Coefficient table are about 0,433>0,05 which tell that Ho is rejected, which mean is, there is some effect between the existence of modern retailwith traditional retail seller income in subdistrict Ngawi. And with T-Test also showed that Ho is rejectedwith t-count<t table (-0,031<2,093). Then, we can conclude regresion equation Y’ = 4,539 - 0,031X + e, which means, if the exixtence of modern retail is valued 0, then the income of traditional retail seller is valued 4,539. Because of regresion coefficient the existence of modern retail is about -0,031, then every additional one unit of modern retail will affect to decrease of traditional retail seller income about Rp 0,031.
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Hu, Y. S., L. H. Zeng, Z. L. Huang, and Q. Cheng. "Optimal channel decision of retailers in the dual-channel supply chain considering consumer preference for delivery lead time." Advances in Production Engineering & Management 15, no. 4 (December 24, 2020): 453–66. http://dx.doi.org/10.14743/apem2020.4.378.
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Facing competition from manufacturers' online direct channels, how retailers make sales channel decisions to increase consumer stickiness has become the core concern of the industry and academia. Empirical research showed that delivery lead time is a key factor that affects consumers' preference for online channels. To analyze the impact of consumer delivery time preference on channel selection and pricing strategy of retailers, consumer delivery lead time preference function was improved from a linear function to an exponential function and consumer demand under the mixed dual-channel supply chain of manufacturer and retailer was derived. Then, the Stackelberg game models under different channel strategies of retailer were established and solved. Results show that consumer preference for delivery lead time has four implications on the channel decision of retailers under manufacturer encroachment in the dual-channel supply chain. First, the dual retail channels strategy is the optimal choice for retailers, and the profit margins that a retailer obtains from dual retail channels supply chain and single online retail channel supply chain will increase as consumers' delivery lead time preference coefficient increases. Second, the optimal pricing of online retail channel and offline retail channel is positively related to consumers' delivery lead time preference coefficient. By contrast, the optimal pricing of online direct channel is negatively related to consumers' delivery lead time preference coefficient. Third, the optimal pricing of online retail channel is higher than that of offline retail and online direct channels. Fourth, a retailer and a manufacturer can adopt a compensation-based whole price contract to address the conflict brought about by the optimal channel choice of the retailer. This study introduces consumer delivery lead time preference into retailer channel decision making and provides a theoretical reference for retailer's mixed channel construction in practice.
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Chintagunta, Pradeep K. "Investigating Category Pricing Behavior at a Retail Chain." Journal of Marketing Research 39, no. 2 (May 2002): 141–54. http://dx.doi.org/10.1509/jmkr.39.2.141.19090.
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In studying retailer pricing behavior, researchers typically assume that retailers maximize profits across all brands in a focal product category. In this article, the author attempts to study empirically the extent to which three factors affect retail prices: (1) the effects of payments from manufacturers to the retailer other than regular promotions, as well as the effects of additional costs borne by the retailer for these brands; (2) the retailer's objectives specific to its store brand, such as maximizing store brand share; and (3) the effects of retail competition and store traffic. By specifying a demand function at the brand-chain level for each brand in the product category, the author derives pricing rules for the retailer. The author decomposes the retail price of a brand into effects due to wholesale price, markup (obtained from the demand functions), additional promotional payments, retail competition, and the retailer's objectives for the store brand. The author carries out empirical analysis for a specific product category at a single retail grocery chain. The results indicate that the effects of the three factors vary across brands in the category.
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Wohllebe, Atilla, Phyllis Dirrler, and Szilárd Podruzsik. "Mobile Apps in Retail: Determinants of Consumer Acceptance – A Systematic Review." International Journal of Interactive Mobile Technologies (iJIM) 14, no. 20 (December 11, 2020): 153. http://dx.doi.org/10.3991/ijim.v14i20.18273.
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With the increasing relevance of smartphones, more and more companies are trying to use mobile apps for their business purposes. At the same time, the digital transformation and online trade are putting increasing pressure on the stationary retail trade. Many retailers are therefore looking for ways to use mobile apps to attract new customers or retain existing ones. With the growing number of mobile apps in the app marketplaces, the sustainable loyalty of app users is becoming an increasing challenge. For retailers, the question arises as to which determinants influence consumer acceptance of mobile apps in retail. From an initial 44,800 search results at Google Scholar, 18 scientific papers are analyzed in a qualitative synthesis by means of a systematic review based on the PRISMA schema. In general, perceived value, practical benefits and user-friendliness are identified as determinants. In addition, the importance of linking the mobile app to the stationary POS and the function of mobile apps in retail more as digital shopping assistants and less as online stores is highlighted. The retailer who publishes the app itself also plays an important role in the consumer acceptance of the app.
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N, Shalini, and Dr S. Rosaline Jayanthi. "The Economic Impact of Hypermarkets on Micro- Retailers: Driving Business Transformation in a Competitive Marketplace with Special Reference to Hosur." INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 08, no. 09 (September 27, 2024): 1–5. http://dx.doi.org/10.55041/ijsrem37628.
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The expansion of hypermarkets in India, particularly in growing towns like Hosur, has reshaped the retail landscape, affecting micro- retailers in various ways. As hypermarkets offer convenience, variety, and competitive pricing, micro-retailers struggle to retain their customer base and sustain profitability. This study focuses on understanding the impact of hypermarkets on micro-retailers in Hosur, specifically exploring two key aspects: economic impact, and transformations of micro retailers .The study examines the economic consequences on micro- retailers, including changes in sales, profit margins, and overall business sustainability. Data was collected through surveys conducted with micro-retailers, gathering insights on these aspects. This research contributes to the understanding of the hypermarket-micro-retailer dynamic, highlighting the need for policy interventions and support mechanisms to safeguard the interests of micro-retailers. The study's recommendations provide valuable insights for stakeholders, including policymakers, micro-retailers, and hypermarket operators, to foster a more inclusive and competitive retail environment in Hosur. Ultimately, this research informs business strategies and policy decisions that promote sustainable retail development, ensuring the viability of micro-retailers in the face of hypermarket expansion. Keywords: Business Transformation, Competitive Marketplace, Economic Impact, Hypermarkets, Micro-Retailers
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K.Aparna, P. Murali Krishna, and V. Satish Kumar. "ANALYSIS OF RETAIL MIX STRATEGIES: A SPECIAL FOCUS ON MODERN RETAIL FORMATS." International Journal of Engineering Technologies and Management Research 5, no. 5 (February 27, 2020): 71–76. http://dx.doi.org/10.29121/ijetmr.v5.i5.2018.228.
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A shopper usually comes across many retailers in the market place, each having its own overall product offering. One retailer may be attracting customers due to its unbeatable location and visibility, other on the basis of discounted prices, someone on the basis of variety of merchandise or specialised product offering. If small retailers promise to offer the convenience of fulfilling the daily needs at your doorstep, the big retailers promise to offer better value in terms of competitive pricing and convenience of making all products available under the same roof. Then online retailers are trying to outsmart conventional retailers by killing time and distance constraints. Thus, it is seen that retail market place has become very competitive and challenging over a period of time. Market has already become tough due to increasing cultural and demographic diversity and changing lifestyles over a period of time. Every market has its own set of needs. Like any marketer, a retailer has to decide which kind of market it should cater to in a satisfactory manner. As a result, the retailer has to explore many options to differentiate themselves in the market place and appeal to its target customers. The options are available in the form of combining different elements of retail mix. Retail mix is mainly deciding about merchandise, price, promotional mix, location, services extended etc. to serve the needs of target market in a satisfactory manner. Retail format is the popular term used for retail mix. It bears close resemblance with marketing mix. In the ensuing study, discussion about various retail formats is carried on.
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Valenzuela, Fredy. "Switching barriers used to retain retail banking customers." Management Research Review 33, no. 7 (June 18, 2010): 749–66. http://dx.doi.org/10.1108/01409171011055825.
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Rogers, Erin S., and Elizabeth A. Vargas. "Tobacco retail environment near housing programmes for patients with mental health conditions in New York City." Tobacco Control 27, no. 5 (August 30, 2017): 526–33. http://dx.doi.org/10.1136/tobaccocontrol-2016-053590.
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ObjectivesThe current study sought to characterise the tobacco retail environment of supportive housing facilities for persons with mental health (MH) conditions in New York City (NYC) and to estimate the potential impact of a tobacco retail ban near public schools on the retail environment of MH housing in NYC.MethodsTexas A&M Geocoding Services was used to geocode the addresses of housing programmes for patients with MH conditions, non-MH residences, public schools and tobacco retailers in NYC. ESRI ArcMap was used to calculate the number of tobacco retailers within a 500-foot radius around each housing programme and school address point, and the Euclidean distance to the nearest retailer. Generalised linear models were used to compare retail counts and distance between MH and non-MH residences.ResultsThe mean number of tobacco retailers within 500 feet of an MH housing programme was 2.9 (SD=2.3) and the mean distance to nearest tobacco retailer was 370.6 feet (SD=350.7). MH residences had more retailers within 500 feet and a shorter distance to the nearest retailer compared with non-MH residences in Brooklyn, the Bronx and Staten Island (p<0.001). Banning tobacco licences within 350, 500 or 1000 feet of a school would significantly improve the tobacco retail environment of MH housing programmes and reduce disparities between MH and non-MH residences in some boroughs.ConclusionsPeople with MH conditions residing in supportive housing in NYC encounter a heavy tobacco retail environment in close proximity to their home, and in some boroughs, one worse than non-MH residences. Implementing a ban on tobacco retail near public schools would improve the tobacco retail environment of MH housing programmes in NYC.
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Fedorenko, Oleksandra. "Analytical support for the effective operation of a network retailer." Economics. Ecology. Socium 4, no. 3 (September 18, 2020): 49–57. http://dx.doi.org/10.31520/2616-7107/2020.4.3-5.
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Introduction. Modern retail integrates the development of goods and services, their production, sale, exchange and consumption into a global network and is a basis for an accelerated development of services and trade. Network retailers offer consumers not only a wide range of goods and services, but also the opportunity to buy everything in one place, where a large retail space offers up to hundreds of thousands of items. It is network retail that has a purposeful impact not only on the economy of an individual country, but also on global economic processes.
The aim of the article is to study the theoretical aspects and develop practical recommendations for improving the analytical efficiency of network retail.
Results. The article examines approaches to the disclosure of the economic category of "retail". The state and peculiarities of the development of domestic network retail, problems and difficulties of their functioning are analyzed. It is determined that the development of network retail requires professional and quality retail branding, which is a complex category and includes the process of brand development for the retail network and includes components: marketing research; internal audit; creation of a unique logo of a retail trade network; development of the spatial environment of the retail trade network. The method of the analysis of activity of the network retailer in particular the complex comparative analysis of the network retail in the dynamic competitive environment is offered and the balanced system of indicators of the analysis of activity of the network retail is offered.
Conclusions. The development of online retail creates new opportunities for business through the introduction of modern information systems, digitalization of production processes and business, the creation of e-shops and interactive storefronts. The activity of network retail, like any other enterprise, requires a qualitative and comprehensive analysis in order to strengthen its position in the market, a stable position in a competitive environment. Therefore, business owners, executives, senior managers and potential investors and business partners should pay significant attention to the analytical support of the effective operation of the network retailer in order to manage business, finance and further increase profitability.
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A. Karthikeyan and Dr. M. Sadhika Sultana. "Consumer Preferences of Organised Retail Outlet in Coimbatore District." Management Journal for Advanced Research 2, no. 4 (August 31, 2022): 35–40. http://dx.doi.org/10.54741/mjar.2.4.5.
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Retail industry is an important source of self employment in India since a long ago. As change is the important rule of the environment. So, today, we can also see a drastic change in the retail industry too. Today, retail industry has been segregated into two parts i.e. unorganized retail industry and organized retail industry. Unorganized retail industry includes traditional kirana stores which are not registered and have not to follow any bulk of legal formalities. Organized retailing is the retailing in which the retail shop is centrally run by the registered retailer with few employees providing comfort and self service facility to the customers which attract the customers towards it. Besides, all the facilities provided by the organized retailers, customers are still attracted towards unorganized retailers too. There are different facilities and services available to the customers in unorganized retailing and organized retailing. The present study is an attempt to assess consumer preference and perception in organized retail outles in Coimbatore district.
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Krishnan, Trichy V., and Ram C. Rao. "Double Couponing and Retail Pricing in a Couponed Product Category." Journal of Marketing Research 32, no. 4 (November 1995): 419–32. http://dx.doi.org/10.1177/002224379503200404.
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A common practice in many supermarkets is double, and in some cases, triple couponing. Retail managers adopting this policy react emotionally to couponing by manufacturers: They “won't tolerate dumping in this marketplace by manufacturers who run 25 cents coupons elsewhere, but 50 cents coupons [t]here.” How justified are retail managers in their claims? Does it really benefit manufacturers to do this? How is the retail pricing of the category affected by the double-couponing policy? And, what happens to the competing retailer that does not double coupon? The authors provide answers to these questions. They use a game theoretic model to (1) study the effects of double couponing, (2) derive the equilibrium level of couponing by manufacturers, and (3) derive the double-couponing retailer's retail pricing of brands in the category, as well as the pricing of the competing retailer that does not follow the double-couponing policy. The authors then test their results using primary data on retail prices.
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Viram. J. Vala, Viram J. Vala, and Dr (Prof ). Vijay Kumar Soni. "Retail Trade." Indian Journal of Applied Research 1, no. 4 (October 1, 2011): 13–15. http://dx.doi.org/10.15373/2249555x/jan2012/4.
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Plazibat, Ivana, and Mario Dadić. "Contemporary Issues in Retail Industry." Journal of Corporate Governance, Insurance, and Risk Management 4, no. 2 (November 30, 2017): 44–53. http://dx.doi.org/10.56578/jcgirm040203.
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With regard to both the consumer behavior and the overall competition structure, the retail industry is constantly changing. Each industry has its peculiarities, retail is no exception. The customer loyalty levels are decreasing, therefore, the retail management at large has to decide which effective measures to take, in order to simultaneously gain new customers and retain the existing ones. At present, the average buyer is educated, experienced, and keenly self-aware of his/her importance, as well as of the entire purchasing process. Consequently, it is essential to obtain access and keep the buyer satisfied. The changes required, with regard to the management of retail chains, should thus cover all the stages of the process, ranging from the procurement to sales. In this particular paper, we examine the corporate governance process and its’ requirements of competing on the retail market. The overview of the entire organizational structure and the processes required to operate under current retail management conditions will be analyzed. The findings will prove to be quite beneficial to Croatian retail companies and aid in overcoming the major threat of EU competitors, laying out the changes necessary for survival within this particular industry branch.
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Li, Jianfeng, Linhui Feng, and Jun Zhai. "Multicriteria Evaluation of the Emotional Intelligence of Small Retail E-Commerce Network Firms." Mathematical Problems in Engineering 2019 (February 7, 2019): 1–8. http://dx.doi.org/10.1155/2019/9798174.
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The electronic commerce (e-commerce) market is experiencing explosive growth. Millions of retail network firms compete in the virtual e-commerce market. A key aspect of online trading is emotional intelligence: these retail firms adopt emotional tactics to attract and retain customers. This article evaluates the emotional intelligence of small retail e-commerce network firms. By analyzing the emotional information transmitting process, we propose a framework to measure virtual emotional intelligence abilities in e-commerce. Based on that framework, we adopt the ELECTRE III multicriteria evaluation method to evaluate the emotional intelligence of some small retail network firms on the TAOBAO e-commerce website. The results show that a correlation exists between emotional intelligence and sales in a network environment. Thus, improving virtual emotional intelligence abilities is important for retail network firms to increase customers’ satisfaction, gain competitive advantage, and promote their sales in the current information society.
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Khare, Arpita. "Consumer-small retailer relationships in Indian retail." Facilities 32, no. 9/10 (July 1, 2014): 533–53. http://dx.doi.org/10.1108/f-06-2012-0044.
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Purpose – The purpose of the study was to understand influence of assortment, store facility, service and relationship on Indian consumers’ small retailer patronage behaviour. The determinant of small retailer–consumer relationships was studied. Design/methodology/approach – Indian consumers were contacted through retail stores intercept method and requested to participate in the survey (n = 321). The questionnaire was adapted from the research conducted by Lee et al. (2008) and modified (some items on relationship were added). ANOVA and multiple regression tests were used to analyze the data. Findings – The Indian consumers’ prefer small retailers due to assortment, service, store facility and relationship. The older and younger populations differ in their reasons for preferring small retail stores. The results show that service and assortment influence consumer-small retailer relationships. Practical implications – The small retailers’ can harness the relationship and social interaction attribute of their service package for defending their turf against organized retail. The fast-moving consumer goods companies can use the competitive strength of small retailers for increasing their distribution in the interiors of the country and understanding market demand. Originality/value – There is limited research in India to understand competitive advantage of small retailers over organized retailing.
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Chevalier, Judith A., Anil K. Kashyap, and Peter E. Rossi. "Why Don't Prices Rise During Periods of Peak Demand? Evidence from Scanner Data." American Economic Review 93, no. 1 (February 1, 2003): 15–37. http://dx.doi.org/10.1257/000282803321455142.
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We examine retail and wholesale prices for a large supermarket chain over seven and one-half years. We find that prices fall on average during seasonal demand peaks for a product, largely due to changes in retail margins. Retail margins for specific goods fall during peak demand periods for that good, even if these periods do not coincide with aggregate demand peaks for the retailer. This is consistent with “loss-leader” models of retailer competition. Models stressing cyclical demand elasticities or cyclical firm conduct are less consistent with our findings. Manufacturer behavior plays a limited role in the countercyclicality of prices.
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Hidayat, Ujang Syaiful, Dwi Widi Hariyanto, and Iwan Wahyu Susanto. "Meneropong collective entrepreneurship dan manajemen strategis pada Toko/Warung Madura." Implementasi Manajemen & Kewirausahaan 3, no. 2 (October 30, 2023): 52–60. http://dx.doi.org/10.38156/imka.v3i2.204.
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Abstract: Many Madurese-owned stalls or retail shops with similar facades, items, prices, and opening 24/365 in major cities across Indonesia have gone viral on social media, making them an intriguing retail chain phenomenon to investigate. At a glance, this phenomenon opposes conventional strategic management, which emphasizes competitive advantage. This qualitative study uses observation, interviews, and document analysis to gain insight into the strategic management paradigm was held in Surabaya and Madura. The results show that these retail stores are sporadic in nature, not retail chains. No coherent management strategy has been planned, applied, or assessed. The Madurese genius loci that becomes their philosophy of living, when put into practice, gives rise to a novel approach to corporate strategy.
Keywords: Strategic management, collective entrepreneurship, retails, Madura.
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Erida Nursiana, Aridha Prassetya, Harsono Teguh, Diana Zuhro, and Sutini Sutini. "Mengukur Citra Carrefour BG Junction Surabaya." Jurnal Mahasiswa Manajemen dan Akuntansi 3, no. 1 (April 1, 2024): 191–209. http://dx.doi.org/10.30640/jumma45.v3i1.2363.
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A retail business is a business selling products and services that have been added to meet the needs of individuals, families or other end users. Retail business in Indonesia is divided into 2 groups, namely traditional retail and modern retail. Modern retail is basically a development of traditional retail. Retail business does not always have to be done in a shop, but can also be done via telephone or internet, also called retail or non-shop retail. The characteristics of a traditional retail business are simple, the place is not too large, the goods sold are not too many type, the management or management system is still simple, does not offer shopping convenience and there is still a process of haggling over prices with traders, and the products sold are not displayed openly, so customers do not know whether the retailer has the goods they are looking for or not. Meanwhile, modern retail businesses On the contrary, it offers a spacious place, there are many types of goods sold, the management system is well managed, offers shopping convenience, the selling price is fixed (fixed price), so there is no bargaining process and there is a self-service or self-service system, as well as displays products on open shelves, so customers can see, choose, and even try products first before deciding to buy. Of all the retail companies, there is one large company that also dominates the retail business currently, namely Carrefour. Carrefour is an international supermarket group, headquartered in France. Carrefour is the second largest retail group after Wal-Mart. The first Carrefour store opened on June 3, 1957, in Annecy near an intersection
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Jocevski, Milan. "Blurring the Lines between Physical and Digital Spaces: Business Model Innovation in Retailing." California Management Review 63, no. 1 (September 1, 2020): 99–117. http://dx.doi.org/10.1177/0008125620953639.
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Traditional retail practices are under stress as retailers ponder various ways of setting up a sustainable omnichannel business model. A significant challenge in their endeavor relates to the blurring lines between physical and digital worlds. This article analyzes three retailers’ exploratory efforts of alternative physical retail spaces. There are five key innovation areas to revamp for such a retail store: in-store technology, the role of sales associates, leveraging a mobile channel, data analytics, and collaborations. Moreover, physical retail space can serve as an aggregation hub that connects various retailer-customer interaction points across physical and digital spaces.
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Richards, Timothy J., and Stephen F. Hamilton. "Retail price discrimination and food waste." European Review of Agricultural Economics 47, no. 5 (July 29, 2020): 1861–96. http://dx.doi.org/10.1093/eurrag/jbaa012.
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Abstract We examine a food retailer’s incentive to use a minimum quality standard as part of a quality-based price-discrimination strategy and show how price discrimination can result in a substantial level of retail food waste. Using data from a major US food retailer, we estimate a structural model of retail price discrimination and conduct a series of counter-factual experiments to demonstrate that observed retail prices are consistent with quality-based price discrimination in the retail market. Our findings indicate that quality standards on fresh produce can explain a substantial proportion ($7.5\%$) of food waste by retailers in the US.
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Zhang, Guoxing, Shuai Fang, and Kin Keung Lai. "Game Analysis in a Dual Channels System with Different Power Structures and Service Provision." Journal of Systems Science and Information 3, no. 6 (December 25, 2015): 513–24. http://dx.doi.org/10.1515/jssi-2015-0513.
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AbstractThis paper studies a dual-channel supply chain in which a manufacturer sells products to a retailer as well as to customers who are sensitive to both channel price and the retail service. Three game models (Manufacturer Stackelberg, Retailer Stackelberg and Vertical Nash) are built according to members’ different bargaining power in a dual channels system. The authors show that customers can receive lower channel price and higher retail service level when channel members have equal bargaining power, however, when the retailer occupies the market leadership, consumers always receive the least welfare because of the higher channel price and lower retail service. Interestingly, the retailer can take advantage of market leadership to make more profits, while the manufacturer is more willing to give up its power and act as a Stackelberg follower. Furthermore, Manufacturer Stackelberg and Vertical Nash is a strictly dominated strategy for the retailer and the manufacturer respectively.
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Sewell, William, Roger Mason, and Petrus Venter. "Strategic alignment of the South African retail sector with the national development plan." Journal of Governance and Regulation 3, no. 4 (2014): 235–351. http://dx.doi.org/10.22495/jgr_v3_i4_c2_p11.
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This paper provides an evaluation of the strategy alignment of the South African retail sector with the National Development Plan (NDP) governance values and objectives. The paper considers the commercial realities which form the framework for retail decision-makers when they address the challenges in aligning their business growth strategies with the regulatory framework of a capable, developmental state. Within that context, the outcomes of a retail stakeholder alignment study of the NDP strategy themes are analysed. The method involved a policy survey of a purposive sample of retail business and governance stakeholders. The survey findings reflect retailer alignment with many NDP regulatory and ‘active citizenry’ strategies, but with strong beliefs that others are not the retail business sector’s governance responsibility.
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Chen, Chun-Miin (Jimmy). "A review and analysis of service level agreements and chargebacks in the retail industry." International Journal of Logistics Management 29, no. 4 (November 12, 2018): 1325–45. http://dx.doi.org/10.1108/ijlm-09-2016-0205.
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PurposeThe purpose of this paper is to examine service level agreements (SLAs) in the retail industry and uses empirical data to draw conclusions on the relationships between SLA parameters and retailer financial performance.Design/methodology/approachBased on prior SLA theories, hypotheses about the impacts of SLA confidentiality, choice of chargeback mechanisms and chargeback penalty on retailer inventory turnover are tested.FindingsRetailer inventory turnover could vary by the level of SLA confidentiality, and the variation of retailer inventory turnovers could be explained by chargeback penalty.Research limitations/implicationsThe research findings may not be readily applicable to SLAs outside of the retail industry. Also, most conclusions were drawn from publicly available SLAs.Practical implicationsThe significant relationships between SLA parameters and retailer inventory turnover imply that a retailer could improve its financial performance by leveraging its SLA design.Originality/valueNot only does this study contribute to the understanding of retail SLA design in practice, but it also extends prior theories by investigating the implications of SLA design on the retailer inventory turnover.
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Ram, M. Karthik, S. Selvabaskar, K. Rajarathi, and R. Guhan. "Mobile application adoption in business by the unorganized retailers and expanding the con-structs by using TAM, DOI, TOE theories." Management Science Letters 13, no. 2 (2023): 96–107. http://dx.doi.org/10.5267/j.msl.2023.2.001.
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In this paper, the authors proposed a new framework for Mobile application adoption by unorganized retailers. Unorganized retail is a renowned retail business in India. Unorganized retail is a so-called low-cost retail format where some of the retail stores are Kirana store, Grocery store, provisional store, ready to eat store, mom & pop store, peddlers, Hawkers, and stationery store. Retailers face stiff competition from omnichannel, multi-channel retailers, and e-tailers. To counter this competition, unorganized retailers adopt some Mobile applications which are relevant to their business. While some of the Mobile Applications are WhatsApp business, Facebook page, telegram, blogs, google maps Mandi app, Udaan app, Katha book app, OK credit, Dukan app, and just dial. This paper explains a deep discussion about unorganized retailers, unorganized retailers' contributions to the economy, the Digital India program, and Mobile Application. A new comprehensive framework has been proposed for mobile application adoption by the unorganized retailer after getting insights from theories like Technology Adoption Model (TAM), Extension of Technology Adoption Model (TAM), Technology, Organization and Environment (TOE), and Diffusion of Innovation (DOI). In this research, the author segments three major clusters which influence mobile technology adoption. The three major clusters are Technology, Organization, and Environment. These clusters had 10 constructs that influence mobile technology adoption. This research elaborately discussed the drivers of technology adoption in an unorganized retail context. We close by concluding that mobile application adoption by the unorganized retailer and reshaped the unorganized retail.
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Heitmeyer, Jeanne R., Kay S. Grise, and Chris C. Force. "Retail Executives' Perceptions of Knowledge and Skills Needed by College Graduates." Perceptual and Motor Skills 75, no. 1 (August 1992): 231–37. http://dx.doi.org/10.2466/pms.1992.75.1.231.
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This study examined the perception of one retailer concerning knowledge and skills needed by college graduates desiring retail positions; these perceived skills and knowledge were considered important by the retailer for successful careers in merchandising. A questionnaire, developed by the researchers, was answered by 73 retail executives. Information regarding current skills and knowledge desired was analyzed in relation to retail executives' gender, age, education, current position, number of retailing positions held, and years in retailing. Analysis showed that knowledge and skills considered most important by the majority of retailers were merchandising mathematical skills and knowledge of management. Results have implications for both educators and retailers.
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Botschen, Guenther, and Philipp K. Wegerer. "Brand-driven retail format innovation: a conceptual framework." International Journal of Retail & Distribution Management 45, no. 7/8 (July 10, 2017): 874–91. http://dx.doi.org/10.1108/ijrdm-10-2016-0181.
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Purpose The purpose of this paper is to engage in the research gap regarding the missing link between retail innovation and branding by providing a brand-driven process to systematically develop retail format innovation projects. The so-called “Brand-driven Retail Format Innovation” (BRFI) approach provides a structured three-phase model that serves as a conceptual guide for the development of any type of retail format. Design/methodology/approach Longitudinal collaborative action research over a time span of 20 years plus extended case study research to develop the current BRFI approach. Findings BRFI is a circular three-phase framework, which integrates branding, and retail format innovation. It starts with the definition of the intended retail brand identity, which in phase 2 becomes translated into concrete touchpoint experiences along the main constituents of a retail format, finally during phase 3 materializing into the new retail format. A case study of a major food retailer is prototypically used to illustrate the application of the designed approach and to report achieved results. Research limitations/implications Brand-driven retail format development based on translating socio-cultural meanings into touchpoint experiences to materialize format constituents is opening up new research avenues to govern retail format development. At present the approach is based on retail and services case studies in Western Austria. Practical implications The three-phase model represents a practical tool for retail managers, who want to renew and to develop their retail format in a structured way. The approach is applicable to all retail industries from small- to large-scale organizations as well as online and offline environments. Originality/value This is the first study engaging in the missing link regarding retail innovation and branding by providing a brand-driven process to systematically develop retail format innovation projects. BRFI locks into anthropological research findings where cultural meanings are considered as the main source for the construction of brand identities whereby the new retail format is transformed around brand-derived touchpoint experiences.
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Ding, Can, Li Liu, Yi Zheng, Jianxiu Liao, and Wenxing Huang. "Role of Distribution Centers Disruptions in New Retail Supply Chain: An Analysis Experiment." Sustainability 14, no. 11 (May 26, 2022): 6529. http://dx.doi.org/10.3390/su14116529.
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The convergence of physical stores and e-commerce has led to the emergence of a new retail business mode in the retail industry. In today’s world, new retail supply chains face the potential risks of disruption caused by natural and man-made disasters, and epidemics. In this paper, we simulate a three-stage new retail supply chain consisting of suppliers, manufacturers, and a retailer with online and offline channels in the AnyLogistix simulation and optimization software. We develop a simulation model to analyze the effects of various supply chain node disruptions on new retail supply chain performance and service level with consideration of four scenarios: disruption-free; manufacturer disruption; warehouse center disruption; offline store disruption. The main results show that supply chain node disruptions have negative impacts on the performance and service level. Besides, the warehouse center disruption has the most devastating effect on this new retail supply chain. Overall, this paper provides insights for decision-makers to consider disruption issues when designing resilient new retail supply chains.
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Tilly, Chris, and José Luis Álvarez Galván. "Lousy Jobs, Invisible Unions: The Mexican Retail Sector in the Age of Globalization." International Labor and Working-Class History 70, no. 1 (October 2006): 61–85. http://dx.doi.org/10.1017/s0147547906000160.
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Globalization and modernization transformed the Mexican retail sector over the last two decades. One result is that Wal-Mart has become Mexico's dominant retailer. Another is the poor quality of jobs in the Mexican retail sector. Drawing on a variety of data sources, we review changes and current patterns in the characteristics and quality of retail jobs in Mexico. Retail jobs are worse than the Mexican average. Union coverage is widespread but offers little benefit to workers. Unlike the case in the United States, Wal-Mart offers unionized jobs very similar in quality to those of other retailers; indeed, in general we find little difference between the jobs of global and domestic Mexican retailers. Globalization and modernization have left Mexican retail workers with lousy jobs and invisible unions.
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Ali, Jabir, Ashwin Chandra, and Tabassum Ali. "Self-started versus Family Inherited Businesses: A Comparison of Managing Unorganized Food Grocery Retail Stores in an Emerging Economy." Business Perspectives and Research 5, no. 1 (December 21, 2016): 24–35. http://dx.doi.org/10.1177/2278533716671618.
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This study aims at analyzing the difference in food grocery retail store logistic management between self-started and family inherited retail businesses. The study has been carried out through in-depth personal interview of 40 unorganized grocery retail stores in Lucknow Uttar Pradesh, using a structured questionnaire. Simple statistical techniques such as descriptive statistics and cross-tabulation have been applied on the survey data. Chi-square test has been used to analyze the statistical difference in the processes of retail store management between self-started and family inherited business grocery stores. Findings indicate that those who joined the family run businesses are younger in age as compared to the ones who self-started their grocery stores. Similarly, the average retailing experience of self-starters is (10 years) and family inherited retails is (5 years), showing significant difference statistically, implying that both the groups have different level of retailing experiences. The study also analyzes the difference in methods of logistics management across the different types of unorganized retailers. Analysis indicates that both self-started and family inherited retail businesses follow similar management practices. There are a limited number of in-depth studies on unorganized retail operations based on primary data analysis. The findings of this study provide practical insights on difference in profile of self-started versus family inherited retail businesses and adoption of logistics processes in managing their stores.
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Lewis, R. Philipus. "KOMITMEN ORGANISASIONAL, KEPUASAN KOMPENSASI, KEPUASAN PEKERJAAN, DAN KINERJA KEUANGAN RETAIL MODERN." Jurnal Riset Akuntansi dan Keuangan 9, no. 1 (February 1, 2013): 45. http://dx.doi.org/10.21460/jrak.2013.91.20.
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The purpose of this study is to examine the effect of organizational commitment, job satisfatction, pay satisfation on modern retail busines’ financial performance. Primary data have been collected from 54 modern retail’s employees. Multiple regression is used for testing three hypotheses. The results show that organizational commitment has effect on modern retail busines’ financial performance. Meanwhile, job satisfatction and pay satisfation have not influance on modern retail busines’ financial performance. Keywords: organizational commitment, pay satisfaction, job satisfacion, financial performance
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Ghiselli, Ilaro. "The Retail Sustainable Approach." Symphonya. Emerging Issues in Management, no. 2 (December 20, 2022): 102–9. http://dx.doi.org/10.4468/2022.2.09ghiselli.
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Retail through its commercial role can favor the development of more responsible forms of production that design products and production processes in order to minimize or eliminate negative social and environmental impacts: the constant action of product selection, the evolution of the assortments of the different categories offered, the selection of suppliers can favor various actions such as the reduction of environmental impact, manufacturing, transport, use, reuse / recycling and disposal ...But all these potential actions are not considered in ONU Agenda 2030 forgetting to include Retails’ responsibility together with Production and Consumption in SDG n. 12 the article on the contrary explains the centrality of retail distribution as real front desk between offer and demand impacting the human lifestyle .
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Dvořáková, Michaela. "Využití samoobslužných pokladen v maloobchodě: jejich vliv na zákaznickou spokojenost a vývoj těchto technologií na českém trhu." Trendy v podnikání 11, no. 1 (2021): 3–10. http://dx.doi.org/10.24132/jbt.2021.11.1.3_10.
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During the last few years consumer behavior has significantly changed. Implementation of self- service technologies (SSLs) has influenced interactions between consumer and retailer. Thanks to current situation, where social contacts are being restricted, the use of SSLs is growing. Due to this trend, there is a greater need to evaluate the impact of those technology on consumer behavior. Objective of this article is to review available research on consumer satisfaction at Self-service checkout and to asses situation at the Czech retail market. Result of literature review is not explicit and shows significant potential for further research. Analyses of Czech retail market were done in cooperation with Bizerba Czech & Slovakia organization by secondary research and telephone interviews with selected retailer organizations. Research results point out that the Czech retail market is below the level of European market Self-service checkout technology implementation. Even greater gap is between international retailers and national local retail organizations where implementation of those Self-service technologies is close to zero.
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Zhu, Xiaowei Linda, Xingxing Zu, Lei Zhu, and Huafan Ma. "A Strategic Analysis of Mixed Channel Structure." International Journal of Business Analytics 2, no. 1 (January 2015): 39–59. http://dx.doi.org/10.4018/ijban.2015010103.
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In order to meet the needs of different customer segments, manufacturers use multiple distribution channels. This paper will examine two of the most common types of multi-channel structures. Under Structure 1, a supply chain includes a manufacturer, its online store and its own retail store, like GAP's business model. A profit maximization model is used to obtain optimal strategies in terms of optimal retail price and level of value-added services provided by manufacturer-owned retailer. Under Structure 2, a supply chain includes a manufacturer, its online store and an independent retail store, like Dell's business model. Stackelberg game is applied to obtain the optimal retail price, wholesale price, and level of value-added services provided by an independent retailer. Furthermore, comparisons between these two business structures are discussed and managerial guidelines are proposed. Finally, numerical examples are provided and real business examples are discussed to illustrate and justify the theoretical results.
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Arndt, Aaron D., Juliet F. Poujol, and Béatrice Siadou-Martin. "Retail disturbances: how should employees respond?" European Journal of Marketing 55, no. 6 (February 15, 2021): 1701–23. http://dx.doi.org/10.1108/ejm-05-2019-0414.
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Purpose The customer retail experience is frequently interrupted by disturbances such as ringing phones and other people. Employees must be able to respond to retail disturbances effectively to ensure that customers have a satisfactory experience in the retailer. Using Affective Events Theory as a framework, the purpose of this paper is to develop and test a model for understanding how retail disturbances affect customers outcomes and how retail employee response mitigates the negative impact of retail disturbances. Design/methodology/approach The model was tested using a pre-study of retail managers and consumers, a survey study and four experimental studies. Findings Retail disturbances reduce interactional justice and customer positive emotions. Customers pay attention to how employees address retail disturbances, even when they are not directly involved. Research limitations/implications The research experiments focus on sound-based disturbances. Other stimuli (e.g. olfactory or visual) should be examined in more detail. Practical implications Employees can mitigate the negative effects of retail disturbances on customers with a positive response to the disturbance and to customers. Employee responses influence customers currently receiving service and nearby shoppers. Social implications The findings demonstrate the deleterious effect of solicitation calls on small retailers and provide recommendations for reducing solicitation calls. Originality/value This research shows that retail disturbances reduce customer outcomes, employee response becomes part of the disturbance event, and that it is possible for employees to address a group of nearby customers indirectly through unintentional observation.
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Rashid, Abdul, and Varsha Rokade. "Retailer’s Service Quality & CSR as Antecedents of Retailer Personality & Customer Reactions: A Review." Ushus Journal of Business Management 21, no. 3 (July 1, 2022): 61–77. http://dx.doi.org/10.12725/ujbm.60.5.
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This research paper aims to assess the influence of Retail Service Quality and CSR as antecedents of Retailer Personality and Customer Reactions. Also, reviews were done for studies which implemented Analytic Hierarchy Process (AHP). The relationships and links were identified from a rigorous literature review. A conceptual model has been developed and proposed, with Retail Service Quality and CSR Policy of retailer as antecedents and Customer Reactions as consequences of Retailer Personality. Hypotheses were formulated, recommendations and Scope for future research were discussed.
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Ramadan, Abdulhadi, and Amer Morshed. "Optimizing retail prosperity: Strategic working capital management and its impact on the global economy." Journal of Infrastructure, Policy and Development 8, no. 5 (April 30, 2024): 3827. http://dx.doi.org/10.24294/jipd.v8i5.3827.
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This study explores the critical role of the retail sector in the global economy and the importance of working capital management within retail businesses. Recognizing retail’s influence beyond just income generation, the research examines its impact on economic stability, job creation, and national GDP, and how it links industries such as manufacturing and logistics. Employing a blended-methods approach, the study integrates quantitative analysis using AMOS software with qualitative insights from interviews with financial managers and retail experts. Key focus areas include cash flow management, market demand, and supplier relationship management in the context of working capital management. Findings highlight the necessity of effective working capital management in maintaining financial stability, optimizing shareholder wealth, and ensuring long-term business viability in the retail sector. Strategies for enhancing profitability, such as improving supplier relationships and adapting to market demands, are identified. This research contributes to understanding the economic impact of the retail sector and the intricacies of working capital management. It offers insights for policymakers, retail managers, and academics, emphasizing the need for supportive retail industry measures and effective financial management practices. The study fills a gap in literature and sets a foundation for future research in this critical area of economic studies and retail management.
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Nyakuwanikwa, Primrose, Bornface Mwalimu Chisaka, Benjamin Madzivire, and Eunice Goshomi. "<b>Customer Bank Switching Behaviour in Zimbabwe’s Retail Banking Sector of Zimbabwe</b>." African Journal of Commercial Studies 5, no. 3 (September 4, 2024): 143–56. http://dx.doi.org/10.59413/ajocs/v5.i.3.1.
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Retail banks are able to generate profitable returns when they manage their customer base to identify, satisfy, acquire, and retain profitable customers. Whilst the switching of brands by consumers is a common feature in today’s highly competitive retail banking sector of Zimbabwe, however, it poses serious challenges to both banks and consumers. The development and maintenance of a long-term relationship with customers are essential for retail banks to boost their profits and thrive in a competitive banking landscape. The major problem facing the retail banking sector is the high switching behaviour of their customers, eroding shareholder value. The main purpose of the study was to understand consumers switching behaviours in the retail banking sector, yet most of these banks have similar offerings. The study used a cross-sectional research design to collect quantitative data from 376 consumers who were chosen using systematic sampling. Our findings show that consumers in the retail sector switch banks due to various factors, chiefly price, brand image, service quality, product availability, trust, and firm strategy. We recommend that banks optimize customer relationship strategies and quality service delivery to leverage customer brand equity. Our study contributes to literature on the banking sector that focuses on customer switching behaviour.
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Kong, Amanda Y., and Lisa Henriksen. "Retail endgame strategies: reduce tobacco availability and visibility and promote health equity." Tobacco Control 31, no. 2 (March 2022): 243–49. http://dx.doi.org/10.1136/tobaccocontrol-2021-056555.
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An increasing number of countries have set tobacco endgame goals that target dramatic reductions in smoking prevalence. To achieve those targets and promote health equity, policies are needed to reduce the retail supply and visibility of tobacco products. Focusing on retailer reduction strategies and tobacco display bans, this special communication reviews solution-oriented research about the retail environment. It highlights examples of policy implementation and identifies data needs and research gaps for designing and evaluating retail policies to promote population health equitably.
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Terblanche, N. S., and C. Boshoff. "Measuring customer satisfaction with some of the controllable elements of the total retail experience: An exploratory study." South African Journal of Business Management 32, no. 2 (June 30, 2001): 35–42. http://dx.doi.org/10.4102/sajbm.v32i2.719.
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Total retail experience is, for the purposes of this study, defined as all the elements that encourage or inhibit consumers during their contact with a retailer. This article reports on the influence of three dimensions of consumers’ total retail experience on their satisfaction levels. The items used to measure the theoretical model demonstrate sufficient reliability and discriminant validity. The theoretical model is then tested using a structural equation modeling approach. Although not a test of a comprehensive model of the total retail experience, the study does shows that the personal interaction between retail employee and customer on the one hand, and physical cues on the other hand, impact strongly on customer satisfaction.
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Burghof,, Hans-Peter, Carolin Koch,, Stephan Meyer,, and Sebastian Schroff. "Retail Investor Behavior and Financial Retail Products." Credit and Capital Markets – Kredit und Kapital 47, no. 1 (March 2014): 177–89. http://dx.doi.org/10.3790/ccm.47.1.177.
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