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Dugic, Mahir, and Daniel Zaulich. "Forecasting System at IKEA Jönköping." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Centre of Logistics and Supply Chain Management, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-15935.
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This thesis has been performed at IKEA Jönköping. The purpose was to identify what kind of forecasting system IKEA Jönköping is using and analyze its problems. The data collection was based on interviews with a total of 6 people working at IKEA Jönköping, IKEA of Sweden (IOS) in Älmhult and observation at the Sales Supply Support division (SSS). From the empirical study several problems were identified linked with the performance of the forecasting. Problems with understanding the initial forecast from IOS were identified and this was because of lack of information about demand. SSS also wanted to know their local market in a better way this to be able to make more accurate forecast. Finally all the departments at IKEA Jönköping which were working with forecasting wanted a closer collaboration between SSS, sales and the logistics department also wanted to have better information exchange. The result from this thesis explain what kind of forecasting system IKEA Jönköping is using and gives suggestions to solve the problems mentioned above. We have highlighted the importance of having a closer collaboration between IOS and IKEA Jönköping and between the different departments working with forecasting. Furthermore we have explained the importance of creating guidelines and routines regarding the forecasts and the flow of information. By considering our solutions presented in this thesis we think that the problems addressed above could be managed and hopefully lead towards a better forecasting performance at IKEA Jönköping.
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Brassington, Frances. "Training and support for marketing decision making in retailing : The development of a retail market simulation for use as a training aid and an associated decision support system." Thesis, University of Bradford, 1988. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.233653.
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Alkayyali, Ranam. "Exploring religious identity negotiation through consumption in secular context : the case of French-Maghreb women living in France." Thesis, Paris Est, 2015. http://www.theses.fr/2015PESC0050.
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L'intégration des immigrés dans les sociétés occidentales est devenue un enjeu politique. Dans cette recherche, nous explorons la façon dont les femmes immigrées Maghrébines vivant en France négocient leur identité religieuse par la consommation et le choix des magasins. Nous nous focalisons plus particulièrement sur les premières et deuxièmes générations des immigrées Maghrébines aux niveaux de religiosité différents afin de comprendre comment elles négocient leur identité religieuse dans un contexte laïque. Trente-six entretiens qualitatifs semi-directifs ont été menés avec des femmes des deux générations (dont certaines appartenant à la même famille) pour explorer leur acculturation relative à l'Islam et à la consommation. Nos résultats montrent que les immigrées Maghrébines utilisent des produits de la culture Maghrébo-Islamique (le paradis restauré) et les produits de la culture française (le pseudo paradis) pour construire des positions identitaires différentes et créer une religiosité caméléon (dans le cas des femmes G1) ou une religiosité serpentin (dans le cas des femmes G2). Nous avons également identifié le rôle que joue, entre autres, le marché français dans la fabrication des identités des immigrées Musulmanes vivant en France. Dans les dyades mèrefille, l'émergence de tensions liées à l'acculturation invite à prendre en compte la religion comme déterminant de l'identitéThe integration of migrants into Western societies is increasingly becoming a political issue. In this research, we explore how Maghreb women living in France negotiate their religious identity through shopping and consumption. In particular, we focus on how first and second generations of immigrant women who have varying levels of religiosity negotiate their religious identity in the secular context. Interviews were conducted with thirty-six women in Paris (some being two generations within the same family) to explore their acculturation and inter-generational relationships in regards to Islam and consumption. First and second generations of Muslim Maghreb women use products and retail outlets choice from both Muslim Maghreb culture (the brought back heaven) and French culture (the pseudo heaven) inorder to create different identity positions that make their religiosity a chameleon/ serpentine one. We also identify the rule of French market (traditional and modern retailing) -among other factors- in fabricating Muslim Maghreb women identities. Within mother-daughter dyads, a number of inter-generational lifestyle tensions manifesting through consumption emerged indicating the need to separate religion as a determinant of identity
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Han, Qiwei. "Essays on Consumer Switching and Search Behavior." Research Showcase @ CMU, 2017. http://repository.cmu.edu/dissertations/897.
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As recommender systems have increasingly become prevalent to guide consumers to find their desired products in many industries, understanding the impact of recommender systems on consumer choices is critical to the business performance and raises important policy implications. In this thesis, we examine the role of different recommendation schemes, spanning from interpersonal recommendations in social environment given by peers to product display recommendations in physical shopping environment given by sellers on consumers’ switching and search behavior in two distinct case studies. In the first study, we look at the effect of peer recommendations on subscriber churn in a large mobile network. We find that consumers’ propensity to churn increases with the number of friends that churn and in particular with the number of strong friends that churn. In the second study, we implement an in-vivo randomized field experiment to measure the effect of product display recommendations as book placement on shopper behavior in a physical bookstore. We leverage video tracking technologies to monitor how shoppers respond to random book placement, which induces random search costs. We find that books recommended at the edge of the table are more likely to be picked and taken than those placed at the center of the table. More interestingly, we also find that conditional on being picked, shoppers are equally likely to take books placed at the edge and at the center of the table, suggesting that display recommendations positively affect consumer choice mainly through its effect on the search process and not through its effect on the consideration process. Therefore, we empirically show that provision of recommendations, although in different schemes, may generally help to reduce consumers’ search costs in product or service discovery process, relative to what they would do without such an intervention. Moreover, we perform a comparative analysis between offline and online applications of recommender systems to systematically investigate the current practices, future prospects and policy perspectives when applying recommender systems in physical retailing. All these issues highlight opportunities for physical retailers to design, implement and evaluate their recommender systems that offer convenience benefits and appropriate protection to consumers.
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Rezende, Marcelo Lacerda. "Centrais de carga na internet: caracterização de seus sites e de duas empresas usuárias." Universidade de São Paulo, 2001. http://www.teses.usp.br/teses/disponiveis/11/11132/tde-15082002-141011/.
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As centrais de carga são um importante mecanismo de coordenação do mercado de fretes, tendo como um de seus objetivos ampliar as informações sobre este mercado, reduzindo a incerteza na obtenção de cargas e os custos de transportes. Com o avanço da internet, a possibilidade de criação de centrais de cargas abrangendo grandes áreas e um grande número de usuários tornou-se uma alternativa atraente, utilizada cada vez com maior freqüência. Entretanto, pouco se conhece sobre a sua utilização em atividades ligadas à área de logística. Assim, este trabalho objetivou caracterizar as centrais de cargas na internet, a sua utilização, por embarcadores e transportadoras, em atividades logísticas e testar a hipótese de que diferentes empresas, trabalhando com diferentes tipos de produtos, terão percepções e necessidades diferentes em relação aos serviços oferecidos. As análises fatorial e de conglomerados foram utilizadas para se atingir esses objetivos. No período estudado observou-se um aumento significativo no número de serviços disponíveis em diversos países e que as empresas possuem uma série de características comuns, como a orientação voltada tanto para embarcadores como transportadores, a formação de preços por meio de leilões e o aumento no número de centrais com participação na transação efetuada por seus usuários. O grupo de empresas estudadas caracterizou-se por transportar/produzir cargas gerais e produtos agrícolas, empregando a internet principalmente nas áreas administrativas, para a contratação de fretes e tomadas de preço. Os serviços oferecidos atualmente pelas centrais foram considerados importantes pelas empresas pesquisadas, que ressaltaram a necessidade de conhecer e identificar os parceiros com que se negocia na rede. A análise fatorial permitiu agrupar as características e serviços que aparecem com mais freqüências nos sites, gerando 6 fatores identificados como: serviços prestados, segurança e tamanho da comunidade de usuários, serviços adicionais, pré-seleção de participantes e abrangência dos serviços, integração e forma de negociação e imparcialidade do site. Esses fatores indicam quais os pontos que devem ser considerados para o estabelecimento de novos sistemas ou na melhoria dos existentes. Na análise de conglomerados foram obtidos 3 grupos de empresas. O grupo 1 apresentou um número equivalente de embarcadores e transportadores, que trabalham principalmente com cargas gerais e agrícolas, estando dividido entre empresas que utilizam, ou não, a internet. Esse grupo apresenta a melhor distinção entre a importância atribuída aos serviços, quando comparado aos outros dois. O conglomerado 2 possui principalmente operadores logísticos e transportadoras, que trabalham com a maior variedade de cargas entre os grupos. No grupo predominam as empresas que não utilizam a internet. Esse conglomerado atribuiu os maiores valores às questões referentes aos serviços oferecidos pelas centrais, considerando-as como importantes. O c onglomerado 3 é formado principalmente por embarcadores, possui o maior número de usuários da internet e atribuiu os menores valores aos serviços avaliados. Com base nesses resultados, pode-se inferir que empresas diferentes, no caso embarcadores e transportadores, atribuem importância diferente aos serviços oferecidos pelas centrais de cargas. Deve -se considerar que os resultados encontrados são válidos apenas para as empresas pesquisadas e focam a realidade de um período determinado, exigindo um acompanhamento de seu desenvolvimento ao longo do tempo.Load matching services are a ve ry important mechanism for coordination of the freight market and enlarging the information on such market is one of their targets, in order to reduce the uncertainty in the load obtainment and transportation costs. With the advance of the internet, the possibility of creation of load matching services including large areas and a large number of users became an attractive alternative, which is used in larger frequency. Nevertheless its application related to activities in the Logistics is not well known yet. This study aims at the characterization of load matching services in the internet, its use by shippers and carriers in Logistic activities and also the test of the hypothesis that different types of companies dealing with different types of products will have different perceptions and needs on the available services. The factor analyses and cluster analyses were used in order to reach such objectives. During the period the study was conducted it has been observed a significant increase in the number of services available in several countries and that the companies have a series of common characteristics, such as the orientation either to shippers as well as tocarriers; price formation by means of auction and the increase of the load matching services with participation of their users in the transaction. Transporting/producing general cargoes and agricultural products using the internet mainly in the administrative areas for hiring the freights and price checkouts have characterized the group of companies that was studied. The current services offered by the load matching services were considered important by the companies that were surveyed; such companies highlighted the need of knowing and identifying the partners with whom they deal in the web. The factor analyses allowed to group up the characteristics and services that are more common in the sites, generating 6 factors identified as services offered, safety and size of the user's community, additional services, pre-selection of participants and wide ranging of services, integration and negotiation style and impartiality on the site. These factors indicate which aspects must be taken into account in order to establish new systems or to improve the existing ones. In the cluster analyses, three different groups were identified. Group 1 presented an equivalent number of shippers and carriers that deal mainly with general and agricultural cargoes and that are split into companies that use or not the internet. This group shows the best distinction between the importance given to the services when compared with the other groups. Group 2 has mainly logistic operators and carriers that work with the biggest variety of loads among the groups. In this group there is a predominance of companies that do not use the i nternet. This group has attributed the biggest values to aspects referring to the services offered by the load matching services, considering them as very important. Group 3 is made up mainly by shippers, has the largest number of the internet users and has the least values to the evaluated services. Based on these results, one can infer that different companies (in the case shippers and carriers) give different importance to the services offered by the load matching services. One must have in mind that the results obtained are valid only to the companies that were studied and that the research focuses the day-to-day reality of a specific period of time what, in turn, creates the need of its posterior development in time.
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Gabel, Sebastian. "One-to-One Marketing in Grocery Retailing." Doctoral thesis, Humboldt-Universität zu Berlin, 2019. http://dx.doi.org/10.18452/20084.
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In der akademischen Fachliteratur existieren kaum Forschungsergebnisse zu One-to-One-Marketing, die auf Anwendungen im Einzelhandel ausgerichtet sind. Zu den Hauptgründen zählen, dass Ansätze nicht auf die Größe typischer Einzelhandelsanwendungen skalieren und dass die Datenverfügbarkeit auf Händler und Marketing-Systemanbieter beschränkt ist.
Die vorliegende Dissertation entwickelt neue deskriptive, prädiktive und präskriptive Modelle für automatisiertes Target Marketing, die auf Representation Learning und Deep Learning basieren, und untersucht deren Wirksamkeit in Praxisanwendungen.
Im ersten Schritt zeigt die Arbeit, dass Representation Learning in der Lage ist, skalierbar Marktstrukturen zu analysieren. Der vorgeschlagene Ansatz zur Visualisierung von Marktstrukturen ist vollständig automatisiert und existierenden Methoden überlegen. Die Arbeit entwickelt anschließend ein skalierbares, nichtparametrisches Modell, das Produktwahl auf Konsumentenebene für alle Produkte im Sortiment großer Einzelhändler vorhersagt. Das Deep Neural Network übertrifft die Vorhersagekraft existierender Benchmarks und auf Basis des Modells abgeleitete Coupons erzielen signifikant höhere Umsatzsteigerungen.
Die Dissertation untersucht abschließend eine Coupon-Engine, die auf den entwickelten Modellen basiert. Der Vergleich personalisierter Werbeaktionen mit Massenmarketing belegt, dass One-to-One Marketing Einlösungsraten, Umsätze und Gewinne steigern kann. Eine Analyse der Kundenreaktionen auf personalisierte Coupons im Rahmen eines Kundenbindungsprogrammes zeigt, dass personalisiertes Marketing Systemnutzung erhöht. Dies illustriert, wie Target Marketing und Kundenbindungsprogramme effizient kombiniert werden können.
Die vorliegende Dissertation ist somit sowohl für Forscher als auch für Praktiker relevant. Neben leistungsfähigeren Modellansätzen bietet diese Arbeit relevante Implikationen für effizientes Promotion-Management und One-to-One-Marketing im Einzelhandel.Research on one-to-one marketing with a focus on retailing is scarce in academic literature. The two main reasons are that the target marketing approaches proposed by researchers do not scale to the size of typical retail applications and that data regarding one-to-one marketing remain locked within retailers and marketing solution providers. This dissertation develops new descriptive, predictive, and prescriptive marketing models for automated target marketing that are based on representation learning and deep learning and studies the models’ impact in real-life applications. First, this thesis shows that representation learning is capable of analyzing market structures at scale. The proposed approach to visualizing market structures is fully automated and superior to existing mapping methods that are based on the same input data. The thesis then proposes a scalable, nonparametric model that predicts product choice for the entire assortment of a large retailer. The deep neural network outperforms benchmark methods for predicting customer purchases. Coupon policies based on the proposed model lead to substantially higher revenue lifts than policies based on the benchmark models. The remainder of the thesis studies a real-time offer engine that is based on the proposed models. The comparison of personalized promotions to non-targeted promotions shows that one-to-one marketing increases redemption rates, revenues, and profits. A study of customer responses to personalized price promotions within the retailer’s loyalty program reveals that personalized marketing also increases loyalty program usage. This illustrates how targeted price promotions can be integrated smoothly into loyalty programs. In summary, this thesis is highly relevant for both researchers and practitioners. The new deep learning models facilitate more scalable and efficient one-to-one marketing. In addition, this research offers pertinent implications for promotion management and one-to-one marketing.
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Pernebrink, Linnea, and Azab Adam El. "Retailing in the digital age : A cross-sectional survey of employees' attitudes toward digitalization." Thesis, Umeå universitet, Företagsekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-156261.
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Digitalization is changing the world, and the retail industry is no exception. The new technologies are affecting retail in multiple ways to increase sales and customer satisfaction. This change is being observed in the physical stores as well as new online markets. The customers’ role in retail is increasing as self-service systems are taking over cashiers, and an increase in e-commerce websites begs the question if the digitalization is threatening the physical store and the number of employees. The worst case scenario being, digitalization rendering the physical stores obsolete. Managers and consumers have been the focus of previous studies, but little is known of how employees perceive the new forms of digitalization emerging in retail. This study examines front-line employees’ attitudes toward digitalization in the retail industry by answering the questions; what are the retail employees' attitudes toward digitalization? Do they differ depending on the industry? Which, if any, factors are affecting employees’ attitudes toward digitalization? This quantitative study has used a deductive approach to construct a cross-sectional survey. The survey has been used to answer the research questions, fulfill the studies purpose, and bridge the gap in research regarding employees’ attitudes. The results show that employees’ attitudes are somewhat positive toward digitalization, and evidence was found of multiple differences between the industries - employees’ attitudes toward digitalization being no exception. The study found that how useful employees perceive digitalization, their personal usage, and what industry they work in are factors affecting employees’ attitudes toward digitalization. This study can be used as a foundation for further study in multiple fields with a focus on retail employees and attitudes. The results of the study also have a practical contribution as it provides evidence of factors which could influence employees’ attitudes. This is of value for managers who can use the results of this study to better influence and manage the attitudes of employees.
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Thomas, Jeffrey M. "Present and potential usages of scanner-derived information for managerial decision-making in food retailing." Thesis, Virginia Polytechnic Institute and State University, 1986. http://hdl.handle.net/10919/101155.
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This study addresses the lag in effective usage of scanner-derived information in managerial decision-making. The purpose of this research is to clarify the informational needs of the various levels of management in a retail grocery firm and to develop an informational management system to deliver such information. The four specific objectives of this project are: (1) to identify the decision-making roles of the various levels of management in a firm, (2) to identify the present usage of scanner-derived information in decision-making, (3) to identify specific scanner-derived information which could facilitate the decision-making process, and (4) to develop a firm-wide information management system which would provide each management level with the information it needs and would coordinate total firm operations, but would not burden a particular level with large volumes of unnecessary data.
The information used for meeting the objectives of this research was largely collected through open-ended discussions with various levels of management within seventeen cooperating retail grocery firms. The discussions placed emphasis on the current usages of scanner-derived data and on how to facilitate the use of scanner-derived data in managerial decision-making.
This research substantiated the hypothesis that little use had been made of scanner-derived data for managerial decision-making in retail grocery firms. Also, barriers to the effective use of scanner-derived data were documented. The specific informational needs of the various levels of management, as discovered through the discussions with managers of the cooperating firms, were used as the basis for the information management system.M.S.
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Griffiths, Gareth H. "An investigation into the process, context and organisational factors that lead to IS driven sustained competitive advantages in financial services, retailing and manufacturing." Thesis, Loughborough University, 1999. https://dspace.lboro.ac.uk/2134/7185.
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The study undertook an examination of the process, context and organisational factors that lead to an IS-driven sustainable competitive advantage. The research contributes theory-based conceptual synthesis and empirical evidence to an area that has transformed radically over the last fifteen years. The methodology adopted a pluralistic approach drawing upon both positivism and interpretist evidence. Care was taken to ensure that the primary research undertaken in Financial Services, Retailing and Manufacturing was subject to a variety of validating procedures and controls. The study identifled a role for the IS derived sustainability model and found that technology alone did not sustain a performance edge but that it needs to be combined with complementary resources to create an isolating mechanism. The work demonstrated that trade secrets, communication links to external organisations, innovative developments and accessing unique resources were the source of sustained competitive advantages. The findings also provided evidence that open culture and communications, workgroup consensus, top management support and possessing a highly flexible organisation were also important attributes of non ephemeral IS based advantages. A practical framework was proposed which allows an organisation to assess the potential of deriving IS based sustainable competitive advantage from analysing its resources and capabilities and discusses ways in which those resources and capabilities can be augmented.
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Bladelius, Johanna, and Klara Volmerdal. "The Environmental Impact of E-commerce : A comparative analysis of CO2e emissions in e-commerce and traditional retailing." Thesis, Jönköping University, JTH, Logistik och verksamhetsledning, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-53836.
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Purpose: The purpose of this study is to explore the environmental impact of e-commerce, considering the effects on CO2e emissions from transportation and implications on product packaging. Method: The research approach used in the study is an exploratory single case study design. The research questions were answered by using both qualitative and quantitative methods and the data collection methods used were interviews and document analyses in combination with a literature review. Findings: The study shows that there is no straightforward answer to whether e-commerce is a better option environmentally speaking or not since it very much depends on the context and circumstances. Regarding transportation, e-commerce and especially home delivery, emitted least CO2e emissions. It was also shown that electric cars were the most environmentally friendly option considering consumer trips. Regarding packaging, it was shown that e-commerce resulted in larger packages and thus more CO2e emissions and waste. Originality: The study contributes to an understanding of the environmental implications of e-commerce, and therefore, it can support companies in their progress toward becoming a more sustainable business. Limitations/delimitations: The study is limited to one case company and focuses on domestic deliveries within Sweden. Returns of products will not be included in any calculations. Emissions resulting from producing more packaging material, or the transportation of packaging material before usage, are not considered. Theoretical implications: The study contributes to existing research within the area since it covers a different context by studying a manufacturer and adds a new perspective by considering different fuels for consumer trips in the calculations. Managerial implications: Based on the result of the study practical suggestions for companies to reduce their environmental impact are presented, for example, implement a standard packaging procedure and outsource logistics activities to 3PL companies.Syfte: Syftet med denna studie är att undersöka miljöeffekterna av e-handel, med beaktande av effekterna på CO2e utsläpp från transport och konsekvenser för produktförpackningar. Metod: Forskningsmetoden som används i studien är en undersökande design för enstaka fallstudier. Forskningsfrågorna kan besvaras med både kvalitativa och kvantitativa metoder och de datainsamlingsmetoder som använts är intervjuer och dokumentanalyser i kombination med en litteraturöversikt. Resultat: Studien visar att det inte finns något enkelt svar på om e-handel är ett bättre alternativ miljömässigt eller inte, eftersom det beror mycket på sammanhang och omständigheter. När det gäller transport, e-handel och särskilt hemleverans, släppte de ut minst CO2e utsläpp. Det visades också att elbilar var det mest miljövänliga alternativet med tanke på konsumentresor. När det gäller förpackningar visades det att e-handel resulterade i större paket och därmed mer CO2e utsläpp och avfall. Originalitet: Studien bidrar till en ökad förståelse för miljöpåverkan av e-handel, och kan därför stödja företag i deras framsteg mot att bli en mer hållbar verksamhet. Begränsningar: Studien är begränsad till ett fallföretag och fokuserar på inrikes leveranser inom Sverige. Retur av produkter ingår inte i några av beräkningarna. Utsläpp från produktion av mer förpackningsmaterial eller transport av förpackningsmaterial före användning beaktas inte. Teoretiska implikationer: Studien bidrar till befintlig forskning inom området eftersom den täcker ett annat sammanhang genom att studera en tillverkare och lägger till ett nytt perspektiv genom att beakta olika bränslen för konsumentresor i beräkningarna. Praktiska implikationer: Baserat på resultatet av studien presenteras praktiska förslag för företag för att minska sin miljöpåverkan, till exempel genom att implementera en standardiserad process för att paketering och lägga ut logistikaktiviteter till 3PL-företag.
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Ragni, Claudia Graziella. "A systems perspective on enquiry into training & development needs and interventions in an organisation striving for world-class retailing standards." Master's thesis, University of Cape Town, 1998. http://hdl.handle.net/11427/26083.
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Lundström, Ludvig. "Dynamic pricing services in e-commerce ecosystems : An exploratory study of context, technologies, and practices." Thesis, Umeå universitet, Institutionen för informatik, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-188340.
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The development of e-commerce has seen a considerable rise in the last decade, with many companies starting online stores. While there is research regarding e-commerce, the concept of dynamic pricing within the e-commerce ecosystem still has a gap. This study seeks to explore and present how a dynamic pricing system can be delivered within an e-commerce setting. With insights from DynamicX, an intelligent dynamic pricing system organization, and through thematic analysis, the result is presented through four themes regarding e-commerce and dynamic pricing. The findings presented in the discussion related to the past, the present, and the future of dynamic pricing systems in e-commerce with a focus on context, technologies, and practices.
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Binadam, Zulnasree, and Alexandra Balan. "Last Mile Delivery of Swedish Retailers : A study on Swedish Omni-channel retailers and E-tailers." Thesis, Jönköping University, JTH, Logistik och verksamhetsledning, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-54809.
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Abstract Purpose: The purpose of this study is to explore last mile delivery practices among large and medium Swedish omni-channel (OC) retailers and e-tailers. Also, the study aims at analyzing what similarities and differences exist between the two types of retailers. Method: A literature review was carried out in order to gain more knowledge about the topic and develop a theoretical framework, used for analyzing data. Also, a quantitative study was conducted through electronic surveys (secondary data) and website observations (primary data). The 100 retailers were large and medium OC retailers and e-tailers and were selected based on a probability sample. Findings: The study has shown that there are plenty of similarities and differences between the two kinds of retailers. Some of the delivery practices and options that OC retailers and e-tailers perform similarly are unattended HD (unattended home delivery), attached C&C (click and collect), drop shipping, free solitary C&C (click and collect). There are also differences between retailers when it comes to attended HD, time slot, eco delivery or LTL-Courier (Less Than Truckload-courier). E-tailers offer more competitive remote deliveries with more free remote delivery options. OC retailers leverage on both store network and remote delivery services. Thus, OC retailers can learn how to cope with e-commerce growth and adapt their delivery services as e-tailers do. Limitations: This study has a geographical focus on Swedish OC retailers and e-tailers. The data that was collected has been limited to the logistics variables: delivery mode, velocity, time slot, slot price differentiation, delivery fee, eco delivery, picking location, delivery area and transport service. Theoretical implications: This study is an important step towards contributing to academic theoretical literature regarding last mile delivery practices. Based on the previous frameworks, new logistical variables were added, such as more velocities, delivery fee, eco delivery and drop shipping. These contributions were helpful in the process of exploring characteristics about retailers and how they differ from each other. Managerial implications: This research is valuable for managers and retailers in order to find the best logistical strategy. It could be beneficial for OC retailers who face challenges that e-commerce brings and compete with e-tailers. Keywords: Last-mile delivery, Retailing, Omni-channel, E-tailers, E-commerce. Paper type: Research paper
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Harris, Natalie, and Gustavsson Mikael Holvik. "Barriers to adopting e-grocery : Focus on user experience." Thesis, Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-12576.
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Electronic commerce is a relatively new concept compared to other Internet applications. Theconcept has grown fast to cover a wide range of products and services and practiced in severalparts of the world. The process of buying and selling Fast Moving Consumer Goods, food andother necessities online is referred to as electronic grocery. Electronic grocery today is builton different types of solutions; purchasing from a grocery store via their webpage and buyingcomplete meal plans delivered with recipes to the consumers home. By purchasing groceriesonline, consumers get the chance to pick and choose from many different solutions andbrands as a result of which they save time and increase accessibility. The dominating products sold through electronic commerce in Sweden are electronics, clothesand shoes. The online grocery business is only 1.4% (2016) of the total grocery business inSweden. This means that electronic grocery seems to have had a relative slow consumeradoption which makes it differ from e-commerce in general. The purpose of this thesis was todiscover what barriers were associated with using e-grocery for Swedish grocery consumersand how these barriers was affected by user experience. This research was conducted with amixed method approach. The purpose was to establish which barriers are the most influentialto consumers choosing to switch from the traditional way of purchasing groceries in physicalstores to purchasing their groceries online. Understanding these barriers helped investigatehuman interaction with information systems. The study was mainly conducted through thedistribution of a self-completion questionnaire with 300 respondents. Results from the questionnaire suggest that user experience may effect consumers choice tousing e-grocery. Statistics demonstrate influences of consumers using e-commerce for othergoods rather than groceries. Some of the main barriers to adopting this new way of purchasinggroceries were quality of fresh groceries, the social factor of purchasing groceries in aphysical store and consumer’s habit. This study will therefore contribute to the field ofinformatics by providing both theoretical and empirical analysis that help distinguish theinfluence e-commerce has on grocery consumers and their daily life. An interesting area forfurther research would be to investigate and compare other demographic factors to getknowledge about how to reach other consumer groups. To pay more attention to elderconsumers and users of information systems, it perhaps would be an interesting direction tosee how e-grocery could improve their everyday lives. E-grocery is an important business toresearch due to the fact that it will probably be both faster and more convenient in the future.Elektronisk handel är ett relativt nytt koncept jämfört med andra Internet-applikationer.Konceptet har växt snabbt och erbjuder ett brett utbud av både produkter och tjänster ochfinns i flera delar av världen. Köp och försäljning av snabbrörliga konsumentvaror, mat ochandra nödvändigheter på nätet kallas för elektronisk dagligvaruhandel. E-dagligvaruhandelbygger idag på olika typer av lösningar; köp hos dagligvarubutiker via deras hemsidor ochköp av kompletta måltider i matkassar som levereras med recept till konsumentens hem.Genom att köpa dagligvaror på nätet får konsumenter en chans att välja mellan många olikalösningar och aktörer, som leder till att de sparar både tid och får en ökad tillgänglighet. De dominerande produkterna som säljs på nätet i Sverige är elektronik, kläder och skor. Edagligvaruhandelnoch dess industri stod för endast 1,4% av den totala dagligvaruindustrin iSverige 2016. Detta innebär att elektronisk dagligvaruhandel verkar ha anammatslångsammare av konsumenter än allmän e-handel, vilket får det att utmärka sig på så vis.Syftet med denna uppsats var att upptäcka vilka barriärer konsumenter förknippar med edagligvaruhandeloch hur användarupplevelsen påverkade dessa barriärer. Undersökningenutgjordes av en mixad metod. Syftet med denna studie var att fastställa vilka barriärer som ärde mest inflytelserika när konsumenter väljer att byta från det traditionella sättet att köpadagligvaror i fysiska butiker, till att köpa sina dagligvaror på nätet. Studien genomfördeshuvudsakligen genom distributionen av en kvantitativ enkät med 300 respondenter. Resultatet från undersökningen indikerar att användarupplevelsen kan ha en inverkan påkonsumenternas upplevda barriärer. Statistiken visade att konsumenter använder e-handel ihögre grad för andra varor och tjänster än dagligvaror. Några av huvudbarriärerna för attanamma detta nya sätt att köpa dagligvaror var osäkerhet kring kvalitén på färskvaror, densociala faktorn som skapas av att besöka en fysisk butik samt konsumenters vanor. Dennastudie kommer därför att bidra till ämnet informatik genom att ge både teoretisk och empiriskanalys som bidrar till att visa vilken influens e-handel har på dagligvarukonsumenter ochderas vardagsliv. Ett intressant område för vidare forskning vore förslagsvis att undersöka ochjämföra andra demografiska faktorer för att få kunskap om andra konsumentgrupper. Meruppmärksamhet kan t.ex. riktas mot äldre konsumenter och användare av informationsystemför att ta reda på hur e-dagligvaruhandel kan förbättra deras liv. E-dagligvaruhandel är ettviktigt område att undersöka då det med största sannolikhet kommer att effektiviseras och blismidigare i framtiden.
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Kimana, Vanessa. "Factors affecting E-commerce adoption among Small andMedium Enterprises (SMEs) in Developing Countries : The Context of Kenya." Thesis, Mittuniversitetet, Institutionen för data- och systemvetenskap, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-43187.
Full textAbstract:
Electronic commerce (EC) has radically revolutionizedtraditional business practices across the globe. It is alsobelieved that EC offers considerable benefits andopportunities for enterprises.Despite the benefits, however, several scholars have shownthat Small and medium-sized enterprises (SMEs) have beenlagging in EC adoption. In this regard, this study aimed toexplore the factors that influence EC adoption among SMEsin developing countries, in the context of Kenyan retailSMEs.The study employed a qualitative approach through whichempirical data was collected by semi-structured interviews.The target population consisted of managers/owners of retailSMEs that use some form of EC technology in their businessoperations. The study identified several motivating factors forthe adoption and implementation of EC. Moreover, theresearch used (TOE) framework, the technological,organizational, and environmental (TOE) framework withan added national factor, to study and understand the factorsaffecting EC adoption among SMEs. The study identifiedsome factors ranging from, but not limited to the cost of IT,the benefits offered by EC, compatibility, lack of cleargovernment regulations, the role of managers, lack ofinfrastructure. The study further identified a national factorassociated with the social and cultural context in Kenya suchas the resistance to adopt a culture of purchasing online, lackof trust, lack of IT awareness, national address system, etc.
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Liang, Dora, and 梁蕙芸. "Retailing CRM System Outsourcing Model Construction." Thesis, 2002. http://ndltd.ncl.edu.tw/handle/36808783212522376830.
Full textAbstract:
碩士國立中央大學
資訊管理學系碩士在職專班
90
The diversity and variety of consumer market, retailing business''s marketing strategy is changing from the traditional product oriented to the customer oriented to sustain the competitive advantage nowadays. This research is based on the information technology enabled environment, to construct a customer relationship management (CRM) in the retailing business. By using the concept of outsourcing and partner relationship, here suggest a cooperative business model between the Application Service Provider (ASP) and professional retailing Business Solution Provider (BSP), to implement the CRM system that realize the customer-based market value. First this research using the questionnaire survey for the professional retailing business managers, to survey their cognition for customer relationship management and requirement for CRM system. The result shows that CRM is important for the retailing business, and some retailing businesses have the requirement to outsource the CRM system. Next using three comparative cases, to find out which kind of retailing business is more suitable to be the cooperative BSP with ASP. We found the professional medium size retailing business, who owned professional domain know how to expand the retailing business rapidly by this standard know how, is more suitable to be the BSP to realize the customer relationship management process by the aid of implementing CRM system. Finally this research suggested a retailing CRM system structure and functional features by using the standard UML (Unified Modeling Language) /use cases/scenarios descriptive methodology. And also suggested the system implementation steps and benefit evaluation method.
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Hsu, Wen-Chi, and 許紋綺. "Diffusion Process of Multinational Retailing Delivery System." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/02733225445807207427.
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碩士國立交通大學
運輸與物流管理學系
102
In the logistics system of electronic commerce, the major difference between Taiwan and other countries is the retailing delivery (RD) system. Up to date, the convenience stores in Taiwan have integrated the delivery service combine with the online store in China to develop a new retailing delivery model: “Multinational Retailing Delivery System”. On the other hand, the e-commerce between Taiwan and China will more closer and inseparable. Due to the advantage of the retailing delivery, the delivery mechanism will play an important role in the delivery system between Taiwan and China. To better understand the crucial factors of behavior intention in use of multinational retailing delivery service, this study explore what kind of factors can influence multinational retailing delivery service choice behavior intention via discrete choice model.
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Zeng, Jhin-lang, and 曾智郎. "To Construct of Knowledge Management System on Service Retailing-- A Case Study of Computer Service Retailing." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/09728791186573890351.
Full textAbstract:
碩士南華大學
資訊管理學研究所
94
An enterprise has already becoming more and more focus on customer service through the knowledge to conduct interaction with customers. To promote the image of the enterprise and attract customers to become loyal is a very beneficial factor. The knowledge can be use to support group assignment along with forming new knowledge. These can also create a circular flow of knowledge. By the usage of Knowledge Management System to pass through international network to provide flap-top building of interactions with customers, so it can satisfy customers'' demand thus having them taking the initiative to promote interacting relationships, which will result a proper circular flow of knowledge. This study is based on computer service retailing. To test the discussion group knowledge with customer service''s mission regarding "knowledge," thus push forward the proper retailing service''s management system, along with building implementing assignment''s support tool "Knowledge Management System." By effectively using informational science technology, an enterprise can properly store information and analyze these knowledge activities, and through these statistics, the data can be converted into new knowledge. Sharing the network can organize workers to create and utilize this new knowledge. The enterprise should focus utilizing the knowledge, and with the possession of this knowledge pass through storage and widely spread to become the enterprise''s most important factor procreation and the nucleus of competition capability.
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Gruber, Gottfried. "Pricing strategies in online & offline retailing." Thesis, 2008. http://epub.wu.ac.at/1872/1/document.pdf.
Full textAbstract:
The thesis deals with pricing strategies for multichannel retailers, especially traditional stores which additionally manage an online shop. The problem of integrating two sales channels and applying a well-suited pricing strategy is still an emergent question. This work develops a stochastic model to represent consumer behavior on pricing. On the one hand the model contains two probability functions which render consumers' reservation prices for each individual channel. On the other hand the stochastic model is based on numerous distributions which represent switching probabilities from and to each separate channel. The various distribution functions will be estimated from the results of a survey. To highlight differences of pricing strategies due to several product categories a cross comparisons of books, clothes and digital cameras will be presented. The results show that there are differences in multichannel pricing of the various products. These inequalities stem from consumers' perceptions of the sales channels. For each product a separate sales channel is preferred by consumers. Therefore, one channel exhibits some advantage versus the alternative channels. This advantage is reflected in different pricing strategies. Further appropriate marketing strategies could help a firm to counter discounting by its competitors. So firms should keep an eye on the reservation price structure of its consumers as well as their demanded marketing activities. (author's abstract)
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Tseng, Yu-Ying, and 曾鈺媖. "Vulnerability Analysis of Retailing Delivery System: An Example of FamilyMart." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/98645486873970346262.
Full textAbstract:
碩士國立交通大學
運輸與物流管理學系
101
Because of time slot can’t match properly, e-commerce parcel usually arrive without consignee. The freight fee for home delivery is high. The market expects a low and steady delivery method. Take advantage of high coverage rate of convenience stores and they operate around the clock, developing a new retail delivery model that can pick up parcels in a convenience store at any time as your convenience. The new delivery model helps convenience store to enhance the brand and competitiveness. The performance of the service is somehow related to the brand of the convenience store and e-commerce store. When hazard and vulnerability happen at the same time, there has risk. Vulnerability is an important part in risk management. The main purpose of the research is to discuss failures and vulnerability through systematic analysis. Developing service blueprint and taking in-depth interview with experts to find out failures in delivery process and its causes. Use IQA and DEMATEL to find the relationships and intensity among failures, evaluating system’s vulnerability. The results show that IQA efficiently decrease the number of relationships. DEMATEL clarify the relationships among the failures and categorize failures to four quadrants, which helps identify critical problems. In conclusion, information transmission, system information, and automatic sorting system operating normally are essential. Improving POS system, goods examination process in store, clerk, and human assortment quality help system perform better.
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Kuang, Jiun-Yi, and 鄺君儀. "A Study of Sales Promotion Management System on Retailing Industry." Thesis, 2002. http://ndltd.ncl.edu.tw/handle/79958298368331248184.
Full textAbstract:
碩士淡江大學
資訊管理學系
90
Recently, owing to the high competition in the industry of retailing, retailers have started to adopt various kinds of sales promotions to attract customers. As a result, many promotional activities were carried out. The main purpose of the research is to design a prototype system for retailers to do with its promotions and make it more efficient. As far as the methodology is concerned, it was adopted with an approach of in-depth interview to explore not only the promotional architecture under the prototype system but also its need . The research adopted “systems development research methodology”, it started with the literature review on the fields of retail organisation and promotional tools. The details covered the marketing mix (time, product, price, quantity, payment and so on). Based on this, the prototype system was designed. The research was then focused on the system. In order to uncover the reasons, executive managers and sales men were interviewed. After analyzing, the finding revealed that the system could assist market planners designing promotional activities. In addition, the POS (Point of Sales) should be enhanced to offer in-time promotional suggestions. As a result, the recommendation for the future research is to take the relative variables of customer relationship management into consideration to develop better systems.
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Ittyerah, Anil Chandy. "A study of retailing under the public distribution system in India." Thesis, 1995. http://hdl.handle.net/2009/1113.
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CHEN, WAN-YANG, and 陳菀揚. "A Case Study Of Retailing Delivery System An Example of Convenience Store." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/rp4ca9.
Full textAbstract:
碩士國立臺灣科技大學
管理研究所
105
Taiwan is one of the most competitive country in the battle field of convenience stores (CVS). The high density of more than ten thousand convenience stores is closely related to everyone’s daily life. The case study in this paper is about the second largest CVS chain store brand in Taiwan. The writer in this case is in charge of the E-commerce department of case studies’ company. Facing strong competitors, developing new internal logistic centers and interest oriented corporation policy; the aim is to develop a new logistic service, to increase orders and profit. The department successfully developed a new shop-to-shop delivery model by integrating the resource of its own logistic center and in turn, making processes efficient. With shorter delivery time, a reasonable low price, 24/7 service and over 3,000 in-store pickup locations around Taiwan, the new service not only brings convenience to the customers but also generates increased profit to the stores. The purpose of this study is to understand the strategies of CVS industry. For example, how to take advantage of its operation strength to build a new service model in competitive environment and re-integrate core resources to keep a company’s superiorities, then further elevates the service into a new age. This thesis includes two parts: Case study and manual for lecturers. The writer hopes leaders can develop their mindsets of decision making to deliver thorough and objective analyses at the beginning of any project. Moreover, leaders can draw influences from similar situations in this case to ensure an effective decision implementation.
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"A strategic capacity allocation problem for a stochastic manufacturing and retailing system." Thesis, 2006. http://library.cuhk.edu.hk/record=b6074287.
Full textAbstract:
In this thesis, we corroborate that the optimality in discounted profit setting is attained by a threshold policy which consists of base stock level and price switch thresholds. And we prove that the optimality and the structured properties of the optimal policy are inherit to the average profit setting. Furthermore, we find that the optimal policy in average profit setting is a piece-wise constant, left continuous and increasing function of the contractual sales rate, and the optimal average profit is a concave function about the contractual sales rate. More importantly, we evaluate the long-term contract with average profit criterion and provide an optimal supply curve, which is a strictly increasing function of contractual sales price. Manufacturer can use the curve as a baseline to negotiate a contract with contractual customer, who may present a demand curve. In addition, we extend the main results to an emergent supply mode, and we find that the optimal average profit is not only a concave function of contractual sales rate, but also an increasing concave function of the sales rate when the contractual purchase price is postulated to be higher than the additional penalty cost.Keywords. Make-to-stock production mode, Capacity allocation, Production control, Retailing system, Demand process management, Dynamic pricing, Contract evaluation, Finished goods inventory management, Demand curve, Supply curve, Poisson process.
This thesis investigates a situation in which a manufacturing system produces a single item in make-to-stock mode with controllable production capability and sells the product through two independent marketing channels: a long-term contractual sales channel with constant prices and sales rate pre-specified by primary negotiation, and another retail market with dynamic prices specified by the manufacturer. In this setting, maximizing the long run average (or total) profit not only depends on joint management of the finished goods inventory and demand processes, but more importantly, depends on capacity allocation between these two sales channels.
Chen Liuxin.
"August 2006."
Adviser: Yonyi Feng.
Source: Dissertation Abstracts International, Volume: 68-03, Section: B, page: 1909.
Thesis (Ph.D.)--Chinese University of Hong Kong, 2006.
Includes bibliographical references (p. 110-117).
Electronic reproduction. Hong Kong : Chinese University of Hong Kong, [2012] System requirements: Adobe Acrobat Reader. Available via World Wide Web.
Electronic reproduction. [Ann Arbor, MI] : ProQuest Information and Learning, [200-] System requirements: Adobe Acrobat Reader. Available via World Wide Web.
Abstracts in English and Chinese.
School code: 1307.
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Ling, Yu Hsien, and 林育賢. "A Study On The Pattern Of POS System Implementation For Smaller Retailing Firms." Thesis, 1996. http://ndltd.ncl.edu.tw/handle/51423842165441864349.
Full textAbstract:
碩士國立中山大學
資訊管理研究所
84
The implementation of POS system has been an important tool to meet challenges from environment. This paper proposes a two stage method for implementing POS system. In the first stage, category management could smiplify the procedures in the operational processes, leading to reduction of manpower required to handle the system. Item management is the focus of the second stage, when data accuracy is emphasized to achieve better inventory control.
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Huang, Ying-yao, and 黃瑛瑤. "The effect of variable pay system on individual performance: Longitudinal analysis of retailing sales." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/80738366136036580773.
Full textAbstract:
碩士國立中山大學
高階經營碩士班
98
Managers are suffered from the high turnover rate in sales management. According to relative research results, pay systems have the most powerful impact on organizational performance among all the HR practices. Well-designed pay systems could attract and retain talent employees. They are also coupled with the effectiveness of performance evaluation, which stands for the aim of ensuring attaining organizational goals. Therefore, success or failure of an organization is significantly related to its pay system design. Because of its flexibility and responsiveness to organizational goals, variable pay possesses the ability to grant rewards linking employees to organizational success. From personnel economics perspective, monetary incentives have effects on output. However, a lack of data makes the above statement not corroborated. Based on a 60-month period data from a retailing company, this research conducts longitudinal analysis by fixed-effects regression model to empirically test the effects of variable pay on employees’ job performance. Results verify the effects of variable pay on productivity. Those who are with individual level of performance measure, reasonable goal-setting and equitable payout formula characteristics show the best effect on productivity. Implications for designing variable pay systems are discussed and future research suggestions are provided.
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Chen, Shao-Gu, and 陳紹谷. "The Analysis of Vulnerability about E-Commerce Retailing Delivery System between Taiwan and China." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/23119263255521045059.
Full textAbstract:
碩士國立交通大學
運輸與物流管理學系
101
In recent years, consumers in Taiwan have spent lots of money in China’s online stores. However, most of the electronics retailers in China are not willing to ship the products to Taiwan directly. Even if they do, the freight of the products is expensive. In this case, the dealers of Taiwan and China cooperate with each other to construct an E-commerce retailing delivery system between Taiwan and China. Nevertheless, if the E-commerce retailing delivery system is disrupted by some external factors, the products may not be shipped to the consumers in Taiwan on time or even not shipped at all. Consequently, this research will attempt to make an analysis of the vulnerability regarding the E-commerce retailing delivery system between Taiwan and China, and offer some suggestions and strategies related to the results of the research, in order to make sure that the allocation of the limited resources is proper and efficient, and also the products can be shipped to the consumers in Taiwan at the appointed time. Because the relevance between the factors which influence the vulnerability of the E-commerce retailing delivery system is quite complex, the “Fuzzy Cognitive Map” is chosen as the research tool in this research. The results of this research show that the communication between the members of the distribution system, the degree of information integration and the ability of the goods consolidation dealer are the critical factors. This research then makes the scenario analyses about these three critical factors in order, expecting to make useful suggestions and strategies from the research results, helping to improve the system stability.
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Huang, I.-Min, and 黃意民. "On the Channel Conflict of a Dual-Channel System with Direct Sales and Retailing." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/37138504930067293935.
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碩士國立東華大學
運籌管理研究所
100
In a rapidly changing market, the dual-channel system has been a common business model in supply chains. Many companies set up the direct sales channel as e-commerce evolves. In our study, the dual-channel system consists of a manufacturer’s direct sale channel and a retailer’s retail channel. The manufacturer sells products indirectly through the retail channel as well as directly through his own sale channel. Therefore, the manufacturer is simultaneously a supplier and a competitor to the retailer with both channels selling the same type of product to end customers. When one of the channels is out of stock, the unsatisfied customers may purchase from the other channel. The two channels have channel conflict due to demand substitution. According to the above scenario, inventory competition will occur between the two channels. The manufacturer may consider how to increase the total profit and reduce channel conflict by inventory allocation. We have formulated our model as a Stackelberg game. We assume that the retailer is a game leader who places an order first; the manufacturer is a follower who responds to the retailer’s order by allocating inventory. We extend Geng and Mallik (2007) single-period work to a two-period problem. Our model is solved by the dynamic programming approach. As a result, we examine the best strategies for both the manufacturer and the retailer. We also carry out sensitivity analysis in our numerical runs.
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Lee, Pei-Hsuan, and 李沛萱. "An AHP Decision Support System for Reverse Logistics Development Strategy in Online Retailing Industry." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/wav86w.
Full textAbstract:
碩士國立臺灣海洋大學
航運管理學系
106
With the rising of e-commerce retailing in Taiwan; however, these online product cannot be tried on, customers get information only from text or photos of websites. Therefore, there is a gap between the product which customer received and the information from the websites. As a result, it causes the demand of return. Therefore, the ability to manage product returns has become more and more vital. Free returns or more flexible returns policies increase not only customer satisfaction, but also repeated purchase behaviors. However, there is less research on evaluating the criteria for reverse logistics strategy developments for online retailing. For filling in this research gap, this research aims to build an effective evaluation framework for online retailers to select optimal strategies of reverse logistics. In this paper, we selected Taiwan typical online retail industry to explore this issue. Then, we analyze through the literature review of reverse logistics strategy and online retailing, and we integrated the practical views from managers of Taiwan online retailing. We integrated the consideration factors for reverse logistics strategies and proposed an Analytic Hierarchy Process (AHP) framework. In this paper, we used the criteria which evaluated the reverse logistics strategy developments for online retailing including location of facility, transportation, customer service, economy and the function of reverse logistics. It is including 5 criteria and 15 sub- criteria. Then, we used the approach of rank pair-wise comparison (RPC) to measure the relative weights among criteria in order to evaluate the solution. We found that the factors affecting the reverse logistics strategy developments for online retailing are location of facility and customer service. The appropriate solution is centralized reverse logistics strategy. We hope that this paper offers online retailers a reference when making decisions of selecting reverse logistics strategy.
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Lin, Hsien-Cheng, and 林先誠. "Investigating the Perceived Performance and Satisfaction with the Mobile Replenishment System in Food Retailing Industry." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/7yea96.
Full textAbstract:
碩士國立虎尾科技大學
資訊管理研究所在職專班
102
As the marketing channel of domestic retailing industry has made a great change, in order to obtain the first news from clients, companies has not only shorten the preparation time from ordering to replenishment but also improved the insufficiency which cannot be satisfied immediately in supply and demand. In order to fix this problem, these companies have tried to put the Mobile Replenishment System in application. The main applicants are marketing salesmen and other related staffs who have already used the Mobile Replenishment System in food retailing industry. The total effective samples are 139 and the tools for analysis are SPSS18.0 and Smart PLS 20.The results show that task characteristic, technology characteristic and performance have positive impacts on Task-Technology Fit. Moreover, the influence of user performance on Task-Technology Fit or vice versa also shows a positive connection in between. As for information quality, service quality and system quality on satisfaction, the results do not perform directed relationship.
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Allgor, Russell, Stephen C. Graves, and Ping Josephine Xu. "Traditional Inventory Models in an E-Retailing Setting: A Two-Stage Serial System with Space Constraints." 2003. http://hdl.handle.net/1721.1/3922.
Full textAbstract:
In an e-retailing setting, the efficient utilization of inventory, storage space, and labor is paramount to achieving high levels of customer service and company profits. To optimize the storage space and labor, a retailer will split the warehouse into two storage regions with different densities. One region is for picking customer orders and the other to hold reserve stock. As a consequence, the inventory system for the warehouse is a multi-item two-stage, serial system. We investigate the problem when demand is stochastic and the objective is to minimize the total expected average cost under some space constraints. We generate an approximate formulation and solution procedure for a periodic review, nested ordering policy, and provide managerial insights on the trade-offs. In addition, we extend the formulation to account for shipping delays and advanced order information.Singapore-MIT Alliance (SMA)
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TSAI, MEI-SHU, and 蔡美淑. "Chain Store Branding System towards Profit-Mining of Self New Branding and Second Generation of New Retailing Store." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/26mwen.
Full textAbstract:
碩士逢甲大學
經營管理碩士在職學位學程
107
Abstract According to data compiled by the Taiwan Beverage Industries Association, the annual gross sales of the beverage market in Taiwan are about 54 billion dollars. Although the beverage market in Taiwan is becoming mature, it is still growing slowly annually. Companies have been introducing innovative beverages targeting different groups and spending habits. Chain restaurants have been advertising for franchisees at trade shows year round to attract those interested in starting their own business and to more quickly increase market recognition and market shares of their brand. How to develop a single store into chain stores? Taiwanese have a unique fondness for entrepreneurship, and have the spirit to match. Being an entrepreneur is a new social trend, and Taiwan has over 2000 chain brands. In recent years, new brands and new franchisees keep reaching record numbers. After the first store has achieved market recognition and become profitable, the owner will start planning the 2nd and even the 3rd store. With brand recognition and a stable customer base, this new brand will attract franchisees who wish to invest in their own business, thus, the owner will begin planning for expanding the existing brand and advertise for franchisees. However, when a brand has reached a certain size, market interest will begin to wane because of consumer fatigue or the rise of new brands. To avoid such waning interest, brands will do all they can to adjust business models, set up new brands, evolve into storefront 2.0, enter into brand alliances or acquire other brands to increase corporate reach, and inject new blood in to the company brand DNA. How to create company brand DNA? How to grow brands that already have brand DNA to increase the endurance of the brands and achieve sustainable prosperity? The direction of this industrial research is to analyze how a self-developed brand has been oriented from chain-store branding system and the new nugget-mining of the storefront 2.0, and the purpose of this study is to pin-point the key success factors in setting up Chain Store Branding System towards Profit-Mining of Self New Branding and Second Generation of New Retailing Store.
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Tsai, Tung Geng, and 蔡東耿. "The Exploration of Retailing Service Delivery System''s Management Knowledge- By the Department stores and the Clothing Stores." Thesis, 1995. http://ndltd.ncl.edu.tw/handle/62760077901062856258.
Full textAbstract:
碩士中原大學
企業管理研究所
83
In service industry it exists much management knowledge. That tacit knowledge is the ''know-how'' of varied service industry and the niche of competitive advantage. The destination of this research is to arrange management knowledge in Retail service delivery system, and to find why the design is. The objects of research are the profile of department stores and boutiques. Through the relative retail management research, real activity data and ethnographic observations, this paper arranged the delicate management activity and meaning of department stores and boutiques in service delivery system. In the whole process of research, its methodology used the grounded theory. In this research let''s understand how to design fine service delivery system effectively to delivery service to customers in department stores and boutiques, and to get stores'' operation effectiveness. From this research the paper got a more complete design of retail service delivery system. Its result included more delicate design of 7P frame and inducted the means of design. It can be a reference frame in the same business, too. Although the result of research has suitable problems in other industries, the spirit of design can be the reference to design delicate service delivery system in other relative service industries. Each retail industry has been different designs of service delivery system, to delivery suitable service to customers. Through those different designs offer varied economic, social, psychological meanings, etc., to customers. In historical evolution those complex meanings have been a unique design of service delivery system in retail industry. In retail industry the designs of service delivery system are variety, and delivery some special feelings and meanings to customers. Hence operators have to know clearly and realize, to design suitable service delivery system for customers.
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Chen, Hsieh-Ching, and 陳協慶. "A Study of Applying Big Data to the Development and Layout of Business Intelligence System for the Retailing Industry." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/sr94gm.
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碩士淡江大學
資訊管理學系碩士班
103
The retailing industry when facing the growing large volume of system data, how to integrate the novel big data concept with the existing business intelligence (BI) system or BI system about to establish; and how to expand the BI system’s life cycle and its further development became an essential issue. The research aims to discuss how the retailing industry extend the application of the big data concept after BI-system been established and further integrate the big data theories to maintain the value of existing BI systems. A prototype system was developed after literature analysis of the definitions of “Retailing Industry” and “Big Data”. And then the expert interview method was adopted to find the intention and status quo of the industry on big data application. After the prototype system been trailed by the experts, it is summarized and suggested that: 1. the retailing industry shall utilize the big data concept to extend BI systems; 2. RFM (Recency Frequency Monetary) model can be used to evaluate customers’ attribution; and 3. the data value definition of big data can be used to generate new profit modes. The research achievements can be provided to the retailing industry as references to apply big data in BI system establishment.
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Lin, Chia-Yu, and 林家瑜. "Usage intention toward IoT-based digital signage system in an online to offline (O2O) and omni-channel retailing environment." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/74kf6c.
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碩士國立臺灣海洋大學
運輸科學系
104
With the rapid advancement of internet of things (IoT) and mobile media technology, smart device has been popularized in recent year. The popularity of smart device drives the rapid development Mobile Commerce (M-Commerce). Consumers’ attachment of mobile devices has changed their habits and behavior. In the online-to-offline (O2O) and omni-channel retailing environment, consumers can switch among different channels with little effort. In response to the change of consumer shopping behavior toward M-Commerce, enterprises strive to develop novel interactive IoT systems to engage consumers. IoT-based interactive digital signage usually has rich multimedia effects, making it a good marketing tool for many retail firms; they can use the digital signage to interact with customer’s mobile devices and sell products to them. However, very few research works concerning the consumers’ willingness to use the interactive digital signage can be found, making it difficult for industry to evaluate the benefits of developing and deploying digital signage system. This research would like to explore the possible factors affecting consumers’ willingness to adopt the interactive digital signage system in the online-to-offline and omni-channel retailing environment. This study is an exploratory research that tries to construct a theoretical framework which allows academic and industry researchers to evaluate a digital signage system. To explore the factors affecting consumers’ intention to use digital signage system, this study adopt a mixed research method that combines quantitative survey studies and qualitative grounded theory method. A quantitative research model is built based on qualitative research and literature review. A survey is then conducted with participants having experience interacting with digital signage. Finally, PLS structural equation modeling is used to test the research model. Finding of the research shows that consumers’ adoption intention is affected by affective involvement, flow, and cognitive involvement. The three aforementioned constructs also affected by three external attributes of digital signage-interactivity, individuality, and design aesthetics. This research suggests that enterprises should pay more attention to enhance the external features of digital signage to attract consumers to use such system.
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Jeng, Hao-Yu, and 鄭浩宇. "Explore the Relationship of Vulnerability Factors to Multinational C2C Retailing Delivery Logistic Service System by Using Fuzzy Cognitive Map." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/85836049234516431964.
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碩士國立交通大學
經營管理研究所
101
Having characteristics of well-developed E-Commerce market and high density of convenience store location, Taiwan’s convenience store companies and electronic retailers cooperate to start the innovative model of "Retailing delivery" logistic service, which is "Buy goods in online store and pick up goods in convenience store". Besides, based on the B2C retailing delivery, C2C retailing delivery is also provided in Taiwan, which lets consumers send goods in convenience store and receivers could pick up goods in convenience store. With the increase of transaction volume between Taiwan and China, Taiwan’s biggest two convenience brands (7-11 and FamilyMart) both started to run business in China. In the end of 2011, not only same model of B2C retailing delivery came up in China, but also Taiwan FamilyMart and China Taobao provided multinational B2C retailing delivery. As a result, multinational C2C model has great potential to be provided for the future market. However, multinational C2C model also contains some issue about risk management. Therefore, the study uses research method of fuzzy cognitive map to explore the content of vulnerability factors and relationship of vulnerability factors to multinational C2C retailing delivery logistic service. The result shows that “Pool Integration of Information System” is the most influential factor to the other factors, and “Frequency of routine communication” is the last factor to be stable among the whole service system. Besides, the study also manipulates two factors’ state value separately to conduct simulation analysis in order to examine the dynamic behavior of whole service system and other factors.
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Liao, Jo-Ying, and 廖若穎. "Research on the Characteristics of Multinational Retailing Firm''s Managerial Control System - A Case of Company C''s Taiwan Branches." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/4wbr98.
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碩士國立中山大學
企業管理學系研究所
96
Retailing industry is facing sterner competition in satisfying consumers’ needs due to diversified market demands and shorter product life cycles. Thus, the selling characteristics of retailers have changed significantly into multifunctional retailing. Under the trend of internationalization, multinational retailers gradually entered Taiwan and became the major retailing channel in Taiwan. This thesis aims at analyzing the characteristics of multinational retailers’ managerial control systems, comparing their attributes under different conditions of: level of internationalization, capital structure and styles of managers, and determine whether different retailing chain would yield different managerial control systems. Research objectives are as follows: 1. To analyze the relation between the design, operation and staff styles in managerial control systems of retail stores located in different locations. 2. The relation between the level of internationalization and the level of structuralization of the retail stores’ managerial control systems. 3. Serve retailing industry in Taiwan as an example, whether there are relations between stockholder structures and firms’ managerial control systems. 4. To provide a basic model of improvement on managerial control systems in Taiwan’s retailing firms under different cultural structures. This thesis applied both in-depth interview and questionnaire survey methods to gather practical experiences of the interviewees. Four aspects are used to analyze whether the internal managerial systems of retailers are different. Related studies are also consulted. The research discovered that although retailing is categorized into service industries, the consumers generally possess high price elasticity, thus methods are needed to lower costs. As a consequence, extreme centralization and bureaucratic control systems are necessary to a firm’s success, especially to multinational retailers’ managerial control systems.
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Serrador, Vera Raquel Alves de Vasconcelos Raimundo. "Augmented Reality in grocery retailing : strategic value for companies?" Master's thesis, 2012. http://hdl.handle.net/10400.14/11873.
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The purpose of this dissertation is to shed a light on whether Augmented Reality (AR) can be a
source of strategic value for grocery retailing companies. PromoPad, an AR-based device that
provides context-sensitive shopping assistant as well as personalized advertising, was chosen
to embody the functionalities AR can add to the grocery shopping experience.
To understand if PromoPad’s functionalities were valued by customers, an online
questionnaire was conducted as a way to collect empirical data. With the results of the
questionnaire it was possible to understand the functionalities that were valued the most, and
that privacy issues, user-friendly concerns and/or fashion concerns were not an impeditive for
customers to use PromoPad. From this, it was concluded that customers value the extra
functionalities AR can bring to the shopping experience in grocery retailing.
Finally, it was assessed if AR could be used strategically. In this regard, by applying RBV
theory, it was concluded that the information PromoPad enables companies to gather was
the needed “raw material” to derive valuable, unique, non-substitutable and inimitable
customer knowledge, being therefore, a source of company’s sustainable competitive
advantage. Hence, the implementation of AR can indeed be strategic if properly integrated
with a CRM strategy from which customer knowledge can be derived.
This dissertation concludes that the customer knowledge, derived from the information
PromoPad collects and the use of CRM, can have a strategic relevance for companies. As so,
this means that indeed AR can bring strategic value for grocery retailing companies.
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Wilk, Gregor. "SCO technology in grocery retailing : a structured analysis of current SCO systems from a customer and retailer perspective." Master's thesis, 2019. http://hdl.handle.net/10400.14/29073.
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This disertation presents an analysis of the customer and retailer value of SCO technologies in grocery retailing. The increasing competition, such as discounters or online channels, has led to a decrease in growth and profitability for traditional retailers. In order to counteract these increasing problems, retailers have been experimenting with SCO systems to save operating costs and to enhance customer satisfaction. However, research does not indicate that the deployment of various SCO instantly leads to such benefits and emphazises additional risks both for the retailers and customers. Thus, it is necessary to further analyse the impact of SCO devices on the retailer as well as the technology characteristics that drive consumer adoption. In order to destinguish the overall value for each SCO technology, a mixed-methods design is applied where qualitative data is quantized based on a Simple Multi-Attribute Rating Technique. Consequently, the first part of the analysis defines the individual weight and the score of each SCO variable that represents a key driver towards customer adoption. In the second part, the retailer value gets evaluated and added to the following calculation in order to define the definite SCO value. The “Scan Gun” offers the optimal mix of customer and retailer value and slightly outscores the Mobile Scan and Go technology via smartphone by achieving a total value of 15.11 out of 20 points.A presente dissertação consiste numa análise do valor do cliente e do retalhista em tecnologias SCO, no setor de retalho de produtos alimentícios. A competitividade crescente, com canais de descontos ou canais online, levou a uma diminuição do crescimento e lucro dos retalhistas tradicionais. De modo a combater estes problemas crescentes, os retalhistas têm cada vez mais acudido a sistemas SCO de modo a proteger custos operativos e promover a satisfação do cliente. No entanto, pesquisas realizadas indicam que a utilização de SCO não gera de imediato os objetivos pretendidos, enfatizando que existem riscos adicionais para retalhistas e consumidores. Assim, é necessária uma análise mais profunda do impacto da tecnologia SCO no comércio retalhista, bem como uma análise das características tecnológicas que promovem a sua utilização pelos clientes. De modo a distinguir o valor de cada tecnologia SCO, um mix de métodos de design é aplicado, no qual os dados qualitativos são quantificados com base numa Técnica Simple Multi-Attribute Rating. Consequentemente, a primeira parte da análise define o peso individual e a pontuação de cada variável SCO que represente um fator-chave que promove a utilização por parte dos clientes. Na segunda parte, o valor do retalhista é avaliado e adicionado à equação de modo a definir o valor definitivo da SCO. O "Scan Gun" oferece o mix ótimo de valor do cliente e do retalhista, e supera o scan por telemóvel e go-technology via smartphone, atingindo um valor de 15.11 pontos em 20.
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"Energy and Carbon Dioxide Impacts from Lean Logistics and Retailing Systems: A Discrete-event Simulation Approach for the Consumer Goods Industry." Doctoral diss., 2011. http://hdl.handle.net/2286/R.I.14345.
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abstract: Consumer goods supply chains have gradually incorporated lean manufacturing principles to identify and reduce non-value-added activities. Companies implementing lean practices have experienced improvements in cost, quality, and demand responsiveness. However certain elements of these practices, especially those related to transportation and distribution may have detrimental impact on the environment. This study asks: What impact do current best practices in lean logistics and retailing have on environmental performance? The research hypothesis of this dissertation establishes that lean distribution of durable and consumable goods can result in an increased amount of carbon dioxide emissions, leading to climate change and natural resource depletion impacts, while lean retailing operations can reduce carbon emissions. Distribution and retailing phases of the life cycle are characterized in a two-echelon supply chain discrete-event simulation modeled after current operations from leading organizations based in the U.S. Southwest. By conducting an overview of critical sustainability issues and their relationship with consumer products, it is possible to address the environmental implications of lean logistics and retailing operations. Provided the waste reduction nature from lean manufacturing, four lean best practices are examined in detail in order to formulate specific research propositions. These propositions are integrated into an experimental design linking annual carbon dioxide equivalent emissions to: (1) shipment frequency between supply chain partners, (2) proximity between decoupling point of products and final customers, (3) inventory turns at the warehousing level, and (4) degree of supplier integration. All propositions are tested through the use of the simulation model. Results confirmed the four research propositions. Furthermore, they suggest synergy between product shipment frequency among supply chain partners and product management due to lean retailing practices. In addition, the study confirms prior research speculations about the potential carbon intensity from transportation operations subject to lean principles.Dissertation/Thesis
Ph.D. Sustainability 2011