Academic literature on the topic 'Returns Management Process'
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Journal articles on the topic "Returns Management Process"
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Rogers, Dale S., Douglas M. Lambert, Keely L. Croxton, and Sebastián J. García‐Dastugue. "The Returns Management Process." International Journal of Logistics Management 13, no. 2 (July 1, 2002): 1–18. http://dx.doi.org/10.1108/09574090210806397.
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Returns management is the supply chain management process by which activities associated with returns, reverse logistics, gatekeeping, and avoidance are managed within the firm and across key members of the supply chain. The correct implementation of this process enables management not only to manage the reverse product flow efficiently, but to identify opportunities to reduce unwanted returns and to control reusable assets such as containers. In this paper, we describe how the returns management process can be implemented within a firm and across the supply chain. The process is described in terms of its sub‐processes and associated activities, and the interfaces with corporate functions, other supply chain management processes and other firms. Examples of successful implementation are provided.
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Bernon, Michael, John Cullen, and Jonathan Gorst. "Online retail returns management." International Journal of Physical Distribution & Logistics Management 46, no. 6/7 (July 4, 2016): 584–605. http://dx.doi.org/10.1108/ijpdlm-01-2015-0010.
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Purpose – With the rapid growth of consumer sales being fulfilled through omni-channel retailing, the purpose of this paper is to explore the subsequent impact on the levels of consumer retail returns experienced through online sales and the emergent returns management strategies being affected by retailers in relation to network configuration and returns management processes. Design/methodology/approach – The authors uses a mixed methods approach from an interpretive perspective. It is appropriate to describe the approach in terms of convergent design, since the authors have collected both qualitative and quantitative data. Findings – Return rates for online retailing can be double those for stores, while return levels for “considered purchases” remain similar. The findings suggest that omni-channel returns management has yet to fully mature and the authors find challenges for network design and returns processes in offering a seamless solution. Research limitations/implications – For practitioners the authors identify a number of challenges and offer insights to improve performance in returns management process, while for academic colleagues the authors propose a number of avenues for further research both in the qualitative and quantitative fields. Originality/value – While a significant body of extant literature exists, in researching the generalized retail returns management process this paper make a contribution by addressing the emergent managerial implications of omni-channel retail returns.
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Dapiran, G. Peter, and Booi H. Kam. "Value creation and appropriation in product returns management." International Journal of Logistics Management 28, no. 3 (August 14, 2017): 821–40. http://dx.doi.org/10.1108/ijlm-11-2015-0199.
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Purpose Product returns management (PRM) is a core supply chain management process. Though the importance of value creation and appropriation is acknowledged, extant studies on value in product returns tend to be limited to the residual asset value (cost recovery) of the returned products. Further, value discussion in PRM is limited to the value implications for a single party in the returns transaction rather than all the product returns chain entities. The purpose of this paper is to explore value creation and appropriation in a triad of supplier-retailer-3PL in the product returns chain. Design/methodology/approach The study uses an inductive qualitative approach. Semi-structured interviews with executives in a triad of organisations formed the primary data source for the study. Findings The paper identifies six value drivers and develops a value creation and appropriation framework. It shows that facilitation, value orientation, process alignment and relational factors are key drivers of value creation and appropriation in PRM. Research limitations/implications The findings reinforce the view that value creation and appropriation are the outcomes of multi-party interactions in a product return chain. The framework presented contributes to the literature by showing the linkages amongst key drivers. Practical implications The findings show the important role of external process facilitation and how a 3PL contributes to value creation in a triadic relationship. Originality/value Research based on a triadic product returns chain is a unique dimension of this study.
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Mollenkopf, Diane, Ivan Russo, and Robert Frankel. "The returns management process in supply chain strategy." International Journal of Physical Distribution & Logistics Management 37, no. 7 (August 14, 2007): 568–92. http://dx.doi.org/10.1108/09600030710776482.
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Petersen, J. Andrew, and V. Kumar. "Are Product Returns a Necessary Evil? Antecedents and Consequences." Journal of Marketing 73, no. 3 (May 2009): 35–51. http://dx.doi.org/10.1509/jmkg.73.3.035.
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The firm–customer exchange process consists of three key parts: (1) firm-initiated marketing communications, (2) customer buying behavior, and (3) customer product return behavior. To date, the literature in marketing has largely focused on how marketing communications affect customer buying behavior and, to some extent, how past buying behavior affects a firm's decisions to initiate future marketing communications. However, the literature on product returns is sparse, especially in relation to analyzing individual customer product return behavior. Although the magnitude of the value of product returns is known to be high ($100 billion per year), how it affects customer buying behavior is not known because of a lack of data availability and understanding of the role of product returns in the firm–customer exchange process. Given that product returns are considered a hassle for a firm's supply chain management and a drain on overall profitability, it is important to study product return behavior. Thus, the authors empirically demonstrate the role of product returns in the exchange process by determining the exchange process factors that help explain product return behavior and the consequences of product returns on future customer and firm behavior. In addition, the authors demonstrate that product returns are inevitable but by no means evil.
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FENG, Ling, MeiLing ZHANG, Yi DING, YuMei ZHANG, and Zhen CAI. "Process management of drug returns to the inpatient dispensary." Pharmaceutical Care and Research 13, no. 4 (August 30, 2013): 300–303. http://dx.doi.org/10.5428/pcar20130419.
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Rintamäki, Timo, Mark T. Spence, Hannu Saarijärvi, Johanna Joensuu, and Mika Yrjölä. "Customers' perceptions of returning items purchased online: planned versus unplanned product returners." International Journal of Physical Distribution & Logistics Management 51, no. 4 (April 29, 2021): 403–22. http://dx.doi.org/10.1108/ijpdlm-10-2019-0302.
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PurposeThe purpose of this study is to address two issues relevant to those managing product returns: (1) how customers perceive the returning process and assessing the extent that these perceptions have on satisfaction with the organization, loyalty and word-of-mouth (WOM) and (2) are these outcomes moderated by whether customer returns were planned or unplanned?Design/methodology/approachThe data consisted of 21 semi-structured interviews (pilot study) and a quantitative survey (n = 384; main study) targeted at consumers who had bought fashion items online.FindingsQualitative insights revealed that perceptions of the returning experience are driven by monetary costs, convenience, stress and guilt. Quantitative findings showed that the returning experience explains return satisfaction for both planned and unplanned returners, and returning satisfaction explains overall satisfaction and WOM. The noteworthy difference concerns loyalty: although customers that planned to return items are more loyal to the organization, it is the unplanned returners whose loyalty can be significantly increased by better managing the returning process.Practical implicationsReturning products online is increasingly common and thus forms an important part of the customer's overall experience with an organization. Returns management can therefore drive key customer outcomes. Understanding the dynamics between the product return experience, return satisfaction and customer outcomes will help practitioners design and implement more informed returns management strategies. Measures are also presented that assess the cognitive and emotional aspects associated with returning products.Social implicationsReturning products is an increasingly important challenge for online retailers. Understanding what kinds of returning behaviors occur allows companies to design and execute better informed decisions to manage this phenomenon, not only for the sake of firm performance but also for societal and environmental benefits – the triple bottom line.Originality/valueWhile scholars have investigated the relationship between return policies (e.g. free vs fee) and profitability, no prior literature has examined the returning experience: how consumers perceive the returning process; motivations for their returns (whether returns were planned or not) and subsequent customer outcomes.
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Clendenin, John A. "Closing the Supply Chain Loop: Reengineering the Returns Channel Process." International Journal of Logistics Management 8, no. 1 (January 1, 1997): 75–86. http://dx.doi.org/10.1108/09574099710805600.
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Business process reengineering applied to the returns channel is becoming increasingly important as a result of marketplace requirements for productivity and customer satisfaction. This article provides an overview of a reengineering approach to “reverse logistics” and presents methodologies which may be helpful to management. Several examples from the literature are provided as illustrations of issues involved in reengineering the returns channel process and measuring return to available (RTA). The core processes of the Xerox Business Process Architecture (XBPA) are studied to identify the issues involved with solving the business issue by process rather than with functional strategies. Issues associated with business problem benchmarking as an input to reengineering and the key aspects of managing by process are also presented.
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French, Monique L., and Richard Discenza. "Returns in process industries: a managerial perspective." Management Research News 29, no. 12 (December 2006): 769–81. http://dx.doi.org/10.1108/01409170610717808.
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Bechwati, Nada Nasr, and Wendy Schneier Siegal. "The Impact of the Prechoice Process on Product Returns." Journal of Marketing Research 42, no. 3 (August 2005): 358–67. http://dx.doi.org/10.1509/jmkr.2005.42.3.358.
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This article introduces a framework to help researchers understand the mechanisms underlying product returns. The framework draws on research in consumer choice, consumer memory, and attitude stability to predict how the process that consumers go through at a predecisional stage affects their postpurchase behavior. The likelihood of product returns is considered contingent on the amount and nature of cognitive responses generated during the choice process. In Study 1, the authors focus on the impact of the nature of cognitive responses and show that the generation of responses of a different nature while choosing directly affects the likelihood of choice reversal. The comparative versus non-comparative nature of thoughts generated influences their diagnosticity and, accordingly, their impact on product returns when consumers are exposed to disconfirming information. In Study 2, the authors draw on the inoculation theory to manipulate the number of prechoice thoughts. They find that when faced with disconfirming information favoring a new brand, inoculated consumers who are presented with choice alternatives sequentially are less likely to return a brand than consumers who are exposed solely to positive information about the chosen brand at a prepurchase stage.
Dissertations / Theses on the topic "Returns Management Process"
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Posazhennikova, Victoria, Kathleen Davey, and Claudia Hirschfeld. "Catching the Boomerang : The Product Return Process of Swedish E-Retailers." Thesis, Jönköping University, JIBS, Business Administration, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-12341.
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One of the newest emerging areas of research in supply chain management is ReverseLogistics. It involves all activities related to the flow of products from the customerback to the supplier. In the last decade scholars have developed theories and models,however empirical data is still in its infancy. In response, this paper strives to close thisgap by conducting research to create new knowledge on the first element of reverselogistics, which is the product return process. The main intention of having a returnprocess is to handle returned products efficiently in order to recover value and to savecosts. Therefore, it is a value-adding operation and can become profitable for thecompany.The purpose of this study is to investigate the implementation and perception of thereturn process of Swedish e-retailers. Sweden is considered to be one of the mostmatured e-commerce markets. In addition, e-retailers experience the highest rate ofproduct returns. Together those two factors influenced the decision to dedicate thisthesis to this particular region and industry.Initially, this paper introduces reverse logistics focusing specifically on the productreturn process. An overview of the existing theories and concepts within the returnprocess is presented and summarized, resulting in the creation of the Boomerang ReturnModel. Based on this foundation the questionnaire was created. By cooperating with theSwedish e-retail federation - Svensk Distanshandel, access to the industry was gained toperform a quantitative study.It was found that the empirical data only gives insight into the implementation andperception of the return process of small sized companies. The findings demonstrate thelimited awareness of the importance of an efficient return process. Companies tend toperceive the return process as unimportant instead of value adding. Hence, there is anopportunity for improvements in the Swedish e-retail market. From these findings amodified version of the Boomerang Return Model was created to adjust the initialmodel particularly for small sized companies. The model can be utilized as a theoreticalgroundwork in future research. Additionally, it could also serve as guidance for smallcompanies how to implement an appropriate return process.
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Nyström, Josefine, and Vera Kling. "Förlorad Möjlighet : E-handelsföretags brist på medvetenhet begränsar möjligheter och påverkar beslut inom returhanteringsprocessen." Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-25714.
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Bakgrund Returer är en avgörande del inom e-handel och bidrar till ett företags framgång och konkurrenskraft. Däremot fokuserar svenska e-handelsföretag främst på flödet till kund och returhanteringsprocessen är för närvarande en underutnyttjad affärsmöjlighet. Genom en effektiv och välutvecklad returhanteringsprocess kan e-handelsföretag erhålla värde. Dock är synen på returer ofta kopplade till höga kostnader, vilket bidrar till att returhanteringsprocessen förblir underprioriterad. Inom tidigare forskning finns det begränsad litteratur avseende returhanteringsprocessen utifrån ett företagsperspektiv. Syfte Syftet med uppsatsen är således att, med utgångspunkt ur ett företagsperspektiv, undersöka värdeadderande aktiviteter och effektiviseringsmöjligheter inom returhanteringsprocesser främst utifrån tid och kostnad men även miljö. Det genom att studera svenska e-handelsföretags returhanteringsprocesser inom detaljhandeln. Metod Uppsatsen har ett kvalitativt forskningsangrepp där tio semistrukturerade intervjuer legat till grund för datainsamlingen. Dessutom har sekundärdata samlats kring e-handelsföretagen och deras returhanteringsprocesser, vilka har kompletterat primärdata. Uppsatsen har ett företagsperspektiv, vilket innebär att respondenterna är representanter från olika svenska e-handelsföretag inom detaljhandeln som besitter kunskap om e-handelsföretagens returhanteringsprocess. Slutsats Slutligen konkluderar uppsatsen att det finns tre olika returhanteringssystem, det vill säga manuellt, digitalt och hybrid. Valet av returhanteringssystem beror på vad e-handelsföretagen anser vara värdeadderande aktiviteter. Det manuella returhanteringssystemet fokuserar på att skapa en enkel returhanteringsprocess för kund, medan det digitala returhanteringssystemet värdesätter effektivitet. Dessutom påverkas beslutet av returhanteringssystem på e-handelsföretagets storlek och returvolym. För att erhålla en effektiv och värdeadderande process bör ett digitalt returhanteringssystem användas. Dessutom visar uppsatsen att samtliga e-handelsföretag i framtiden kommer behöva genomgå en transformering till mer digitala returhanteringssystem för att vara konkurrenskraftiga.Background Returns are a crucial part of e-commerce and contributes to the company´s success and competitive edge. However, Swedish e-commerce companies mainly focus on the flow towards the customer and returns management is currently an underutilized business opportunity. Through an effective and well-developed returns management process the business can create greater value. Unfortunately, returns management is often overlooked as it perceives to entails higher costs. Additionally, there is a lack of literature regarding returns management from a business perspective. Purpose The purpose of this thesis is to evaluate the value adding activities and opportunities for improved efficiency within the returns management process mainly with regards to time and cost but also sustainability. This will be achieved by gathering data pertaining to specific research questions from e-commerce businesses’ returns management processes within the retail sector. Method This thesis has a qualitative approach where ten semi-structured interviews and secondary data comprise the basis for data collection. This thesis has a business perspective, which means that the respondents are representatives from different Swedish e-commerce businesses within the retail sector that possess knowledge about the e-commerce business’s returns management process. Conclusion In summary, this thesis shows that there are three different returns management systems, namely manual, digital and hybrid systems. The choice of returns management system depends on what the e-commerce business considers to be value adding. The manual returns management system focuses on creating a simple returns management process for the customer, whereas the digital returns management system values efficiency. Furthermore, the choice of returns management system also depends on the size of the e-commerce business and their volume of returns. In order to achieve a value adding and effective process a digital returns management system should be used. Lastly, this thesis indicates that every e-commerce business in the future will need to transform into a digital returns management system in order to remain competitive. This thesis is written in Swedish.
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Kisch, Jonathan, and Albert Lindhagen. "Analys av en returprocess inom omnihandel : Analysis of a return process in omni channel." Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Industriell organisation och produktion, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-41495.
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The purpose with the study is to provide a basis for an implementable, improved returns management process. This will help to obtain an empirical result for Lager 157 and to fill any scientific knowledge gap. The study has been divided into two research questions that are of a hierarchical nature. The authors first want to map the return process in order to then make suggestions for improvements using collected data along with collected theory. Method – A single case study has been conducted because the authors are studying a process and want a more in-depth knowledge. The study is carried out on Lager 157, who is active in fashion retailing and has a pronounced strategy for omnichannels, where they use both stores and e-commerce. Because the study only is made on one company, the external validity will be low. But the authors will compare collected theory with the empirics, which will increase the external validity. The literature has been collected through different sources, such as; databases, snowballing and recommendations from teachers and fellow students. The methods for collecting data has been; interviews, observations and document studies. Triangulation of data has ensured that the collected data is correct. Findings – The authors have, together with data and theory, provided a basis on how the study company could improve their returns management. The basis stated is that a web-based return registration should be implemented early in the process but also that the stores should use the same ERP as they do in the e-commerce department. These suggestions are based on that the study company should highlight activities such as gatekeeping and return avoidance, which leads to an improved returns management. Because of these changes, the company can increase their process speed but also improve their process integration and take a step towards fully integrated omni channels. Implications –The study has provided with both empirical and scientific implications. The study company has, from the results, got an overview of their returns management but also been provided with suggestions that can lead to an improved returns management in the future. In the results, the study company can also see which effects these suggestions could have and see how the new returns management could look like compared to have it looked before. During the literature study, the authors found that research connected to omni channels and the focused area were missing. Based on this the authors have created a model which illustrates what the companies should prioritize. Because the study only is made on one single company, the authors thinks that there is room for further research where the model could be evaluated and evolved to fit a greater number of companies. Limitations – Because of a time limit of the study, a single case study was considered to be of high relevance. It gave the authors the opportunity to use different methods to collect data in order to strengthen the results obtained. The external validity would have been higher if an multi case study would have been conducted with a quantitative approach. The interviews where following a semi-structured structure because the authors wanted to gather a large amount of information and leave space for follow-up questions. The observations were unstructured in order to make sure that the observation object where acting naturally. On the other hand, a structured observation would have shown differences and deviations in the activities. The document studies were only used to find out which type of data that the study company did collect. This could have been more extensive in a quantitative focus on the study.Syfte – Syftet med studien är att ta fram underlag för en implementerbar, förbättrad returprocess. Detta skall bidra till att få fram ett empiriskt resultat åt Lager 157 samt att fylla igen eventuella vetenskapliga kunskapsgap. Studien har delats in i två forskningsfrågor av en hierarkisk karaktär. Författarna vill först kartlägga returprocessen för att i sedan ta fram underlag för förbättringar med hjälp av insamlade data tillsammans med insamlad teori. Metod – En enfallsstudie har genomförts då författarna ämnar studera en process och vill ha en mer djupgående kunskap. Studien är genomförd på Lager 157 som är verksamma inom mode och har en uttalad strategi för omnihandel, där de använder sig av både butiker och e-handel. Då studien enbart är genomförd på ett fallföretag så kommer den externa validiteten vara låg. Däremot ämnar författarna jämföra insamlad teori med empirin, vilket stärker den externa validiteten. Författarna har samlat in litteratur genom olika tillvägagångssätt, såsom; databassökningar, snöbollsmetoden samt rekommendationer ifrån handledare och medstudenter. De metoder som har använts för att samla in data är; intervjuer, observationer och dokumentstudier. Triangulering av data har säkerställt att den insamlade data är korrekt. Resultat – Tillsammans med insamlade data och teori har författarna tagit fram underlag för hur fallföretaget skulle kunna förbättra sin process. Det underlag som tagits fram är dels att en webbaserad returregistrering bör implementeras tidigt i flödet samt att butikerna och e- handeln bör använda sig av samma affärssystem. Detta underlag har sin grund i att fallföretaget bör lyfta fram aktiviteter så som gatekeeping och return avoidance, vilket leder till en förbättrad returprocess. Effekterna anses bidra till att fallföretaget kan öka sin bearbetningshastighet men också förhöja sin processintegration och ta ett steg mot en fullt integrerad omnihandel. Implikationer – Studien har både tagit fram empiriska och vetenskapliga implikationer. Dels har fallföretaget utifrån studiens resultat fått en överblick i hur returprocessen ser ut men också fått ett underlag med åtgärdsförslag som kan leda till en förbättrad returprocess i framtiden. I studiens resultat kan fallföretaget se vilka effekter detta kan mynna ut i men också hur det nya flödet skulle komma att se ut i de båda kanalerna. Då forskning inom omnihandel kopplat till det studerade området ansågs saknas så har författarna tagit fram en modell som illustrerar vad företag bör prioritera. På grund av att studien enbart är genomförd på ett företag anser forskarna att det finns ett tillfälle för vidare forskning, där modellen kan utvärderas och utvecklas för att passa ett större antal företag. Begränsningar – Då författarna har en tidsbegränsning kopplat till arbetet ansåg författarna att en enfallstudie var av högst relevans. Detta gav även möjligheten för författarna att ta användning av olika datainsamlingstekniker för att stärka de resultat som tagits fram. Om en flerfallstudie hade genomförts med mer kvantitativ datainsamling hade det gett en mer överblickande bild, vilket skulle kunna stärka den externa validiteten. De intervjuer som genomfördes följde en semistrukturerad struktur då författarna ämnade att samla in en stor mängd information och där utrymme fanns för följdfrågor. De observationer som genomfördes var ostrukturerade för att säkerställa att observationsobjekten betedde sig naturligt. Däremot hade en strukturerad observation visat på skillnader och avvikelser i aktiviteterna. Dokumentstudierna användes enbart för att säkerställa vilken typ av data som samlades in i dagsläget och kunde ha varit mer omfattande vid en kvantitativ inriktning på studien.
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Ringeby, Sebastian, and Magnus Andersson. "Returhantering av kläder inom e-handel : Öka lönsamheten genom att minimera onödiga returer." Thesis, Högskolan i Skövde, Institutionen för handel och företagande, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-15677.
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I takt med e-handelns starka tillväxt så har även antalet returer ökat och e-handelsföretag kan ha upp till 50 % i returandel vilket kan medföra höga kostnader. Detta har inneburit att returhanteringen blivit en allt viktigare del för e-handelsföretag. Syftet med denna studie är att få en bättre förståelse för hur returhanteringen ser ut hos e-handelsföretag inom klädbranschen. Problemfrågorna berör vilka utmaningar står e-handlare inför idag och vilka aktiviteter kan de använda sig av för att överkomma dessa utmaningar men även hur stort fokus olika stora företag bör lägga på sina returaktiviteter. Studien baseras på en litteraturgenomgång samt en intervjustudie på fyra olika stora e-handelsföretag. De intervjuade företagen är olika stora och har ett olika stort fokus på sin e-handel. Denna studie visar på vad de olika e-handelsföretagen har för fokus på sina returaktiviteter och vad det kan leda till. Returhanteringen och dess utmaningar ser annorlunda ut för olika e-handelsföretag. För att överkomma de utmaningar som e-handelsföretag står inför är det viktigt att ha väl fungerande aktiviteter inom avoidance, gatekeeping och returpolicy som stöds av den operativa returhanteringsprocessen. För både stora och små företag är det viktigt att ha en hög medvetenhet men för mindre företag behöver det inte vara kostnadseffektivt att lägga ett allt för stort fokus på sina returaktiviteter. Syftet med returhantering är att skapa en balans mellan försäljning och kostnaderIn line with the strong growth of e-commerce, the number of returns has also increased and some e-retailers can have a return ratio of 50 % which can cause high costs. Because of this, return management has become an increasingly important part of e-retailers. The purpose of this study is to increase the understanding of how return management is performed by e-retailers in the apparel business. The problem questions in this study is about what challenges are e-retailers faced with and what activities can they use to respond to these challenges. This study is based on a literature review and the interview of four companies. The interviewed companies are different ones in size with a different focus on their e-commerce. This study shows how much the interviewed companies are focusing on their activities around returns and what the outcome can be. Return management and its challenges are different for different e-retailers. To overcome their challenges, it is important to have well-functioning activities within avoidance, gatekeeping and return policy that supports the operational returns management process. Regardless size on the companies it is important to achieve a high level of awareness, however, it does not need to be profitable for smaller companies to have a strong focus on their return activities as bigger ones. The purpose of return management is to create a balance between sales and cost.
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Enerbäck, Hanna, and Amanda Jägsell. "Utveckling av administrativa reklamationshanteringsprocesser : En fallstudie om effektivisering hos eftermarknadsavdelningen på ett tillverkande företag." Thesis, Jönköping University, JTH, Logistik och verksamhetsledning, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-53987.
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Studiens syfte var att öka kunskapen om effektiva administrativa reklamationshanteringsprocesser. För att uppfylla syftet kunde det brytas ned i två frågeställningar: 1. Vilka faktorer påverkar effektivitet i administrativa reklamationshanteringsprocesser? 2. Hur bör administrativa reklamationer av defekta produkter hanteras? För att möjliggöra besvarande av studiens frågeställningar och därmed uppfylla studiens syfte genomfördes en fallstudie, som bestod av observationer och intervjuer. Vid observationerna var observatörerna deltagande och renodlade. Intervjuerna hade en låg grad av strukturering och låg grad av standardisering. Insamlad empiri granskades för att sedan jämföras med redan befintlig teori. Genom studien kunde slutaster kring effektiv reklamationshantering dras. Det identifierades tre områden där förbättringsmöjligheter fanns. Dessa innefattade utnyttjande av systemstöd som stöder verksamheten, effektivt arbete med returns management för att minska antalet inkomna reklamationer samt arbetet med ständiga förbättringar för att fortsatt vara konkurrenskraftiga. Studien bidrog inte till nya teorier, men genom analys stärktes uttalanden och teorier från tidigare forskning. Genom studien har medvetenheten om administrativa reklamationshanteringsprocesser ökat, och genom detta underbyggt redan befintlig forskning. Studiens empiriska bidrag var identifiering av faktorer som påverkar effektivitet inom dessa processer. Genom identifierade åtgärder kunde sedan reklamationshanteringsprocesser gynnsamt utformas.
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Junger, Ida, and Amanda Hallengren. "Chefens perspektiv på den arbetslivsinriktade rehabiliteringen : Den betydelsefulla rollen som ansvarig chef." Thesis, Umeå universitet, Pedagogiska institutionen, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-115924.
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Luossavaara-Kiirunavaara AB (LKAB) är ett statligt industriföretag som verkar inom gruvbranschen. Företaget arbetar i dagsläget aktivt i syfte att förebygga ohälsa på arbetsplatsen.Trots detta proaktiva arbete är både fysisk och psykisk ohälsa på arbetsplatsen ofrånkomligt och det är därmed viktigt att utveckla en väl fungerande rehabiliteringsprocess. En arbetslivsinriktad rehabiliteringsprocess innefattar arbetsträning, anpassning av arbetsplatsen samt förändrande arbetsuppgifter eller utbildning. I denna process har individens närmaste chef en central roll. Studien syftar därför till att förmedla de ansvariga chefernas uppfattningar och upplevelser av företagets rehabiliteringsprocess. Insamlingen av datamaterial har utförts genom tolv kvalitativa semistrukturerade intervjuer och bearbetningen genomfördes därefter utifrån en fenomenografisk analysmetod. Forskningsfrågorna behandlade chefernas uppfattningar och upplevelser av den nuvarande processen samt deras roll och ledarskap. Vidare undersöktes även de förbättringsområden som kunde identifieras. Studiens huvudresultat visade både likheter och skillnader mellan chefernas uppfattningar och upplevelser. Flertalet chefer upplevde den nuvarande rehabiliteringsprocessen som fungerande medan andra chefer upplevde att den fungerande mindre bra. Flera förbättringsområden identifierades där önskan om tydligare struktur genomsyrade samtliga förslag. Studiens resultat visade även likheter och skillnader i chefernas ledarskap. Analysen av chefernas uttalanden genererade två ledarprofiler där de tillhörde antingen en ledarprofil som karaktäriserades av stödjande egenskaper eller en profil som karaktäriserades av både stödjande och delegerande egenskaper. De chefer som tillhörde den sistnämnda profilen tenderade att anpassa sin ledarstil efter individ och situation. Detta flexibla arbetssätt kunde kopplas till situationsbaserat ledarskap vilket utifrån tidigare forskning visat sig leda till goda resultat.
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Farhana, Saraj, and Nedda Al-ammar. "Repatriation-returning home and adjusting : A qualitative study of the repatriation process in three Swedish multinational corporations." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-388363.
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In order to stay competitive in the market, multinational corporations (MNC) need to expand their businesses in the international market. Sending employees to work abroad is a great way of expanding. However, having employees working abroad, brings a lot of advantages for the corporation, but it can also be a disadvantage for the corporation if the final step of international assignments, which is the repatriation process, has not been handled correctly. This thesis investigates how the managers of IKEA, Electrolux and SEB handle the repatriation process and how the repatriates experienced the process, during their pre-return period and post-return period. Our findings show that the repatriates experienced that the repatriation process was poorly conducted by the corporations due to lack of engagement from their side. On the other hand, managers of the companies felt that they handled the repatriation process very well. Therefore, it is essential that corporations prepare the employees well, before they start the international assignments, as well as help them to readjusting back in the home country. Working with practical expectations may lead to a smooth adjustment, which in turn, leads to a well-functioning repatriation process.
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Amatullo, Mariana V. "Design Attitude and Social Innovation: Empirical Studies of the Return on Design." Case Western Reserve University School of Graduate Studies / OhioLINK, 2015. http://rave.ohiolink.edu/etdc/view?acc_num=case1429204015.
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Wu, Chun-Yeh, and 吳春葉. "To Compare the Effectiveness in Different Organizational Process-Management Structure of Purchasing Function Using ROA（Return On Assets）Analysis." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/97022911625320216244.
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碩士國立屏東科技大學
企業管理系所
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This study discusses enterprise return on assets “ROA” use as an indicator for analyzing procurement performance under different purchasing process plans. Enterprises set up evaluation models for purchasing performance, involving the total cost from the process structure, inventory management, equipment assets, etc. The relationship between the purchasing decision versus total cost are analyzed. Asset variations are measured under different purchasing processes and decision models using the return on assets “ROA” as the objective performance indicator. Because enterprises seldom need to bring funds from the outside, topics on whether the purchasing team’s decision benefits asset returns under different impacts are seldom discussed. This study considers than the purchase performance must come from customer-satisfaction. ROA analysis is applied to measure the purchasing performance and compare the efficiency of different purchasing process mechanisms for enterprises. We hope to provide better arguments confirming this insight through this thesis and determine the best purchasing process–management model.
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Paraíso, Pedro Miguel Sabido. "Retorno de investimento de iniciativas de BPM." Master's thesis, 2018. http://hdl.handle.net/10071/17657.
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Esta dissertação tem como principal objetivo o estudo da importância da medição do ROI
no BPM. Para isso, é importante averiguar a perceção dos benefícios associados à sua
utilização do Business Process Management (BPM), a sua maturidade na organização, o
peso no Budget da empresa e os fatores qualitativos que dificultam a sua mensuração.
Pretende-se ainda estudar a relevância do Return On Investment (ROI), as suas principais
barreiras de implementação para a avaliação de iniciativas de BPM, a frequência com que
é usado ao longo dos projetos de investimento e/ou outras métricas que sejam usadas. É
ainda pretendido criar um modelo conceptual que explique a valorização do BPM na
organização.
O BPM tem vindo ganhar maior importância nas estruturas organizacionais das empresas
(Harmon, 2016).
O BPM é um campo da gestão que tem vindo a ganhar maior relevância no mundo
empresarial, com a crescente preocupação nos processos, na reengenharia destes e na
eficiência e eficácia contínua (Cull & Eldabi, 2010). Esta preocupação tem alterado o
foco das empresas no controlo dos processos em vigor (Ravesteyn, Zoet, Spekschoor, &
Loggen, 2012); (Alotaibi, 2014), procurando perceber quais mecanismos que possam ser
usados para torna-los mais eficientes, eficazes (Janssen, Nendels, Smit, & Ravesteyn,
2015) e centrados no cliente.
Um método usado pelas organizações para aferir o retorno do investimento é o ROI.
Assim como o BPM, o ROI tem sofrido evoluções ao longo da sua história de forma a
conseguir corresponder às necessidades das empresas. No início da sua aplicação, apenas
os valores monetários eram utilizados e analisados. Com o passar do tempo, as questões
qualitativas têm vindo a ser introduzidas, através de modelos como o SROI, onde o valor
“social” é analisado.This dissertation has as main objective the study of the importance of measuring ROI in BPM. For this, it is important to verify the perceived benefits associated with its use of Business Process Management (BPM), its maturity in the organization, the weight in the company's Budget and the qualitative factors that make it difficult to measure it. It also intends to study the relevance of Return On Investment (ROI), its main implementation barriers for evaluating BPM initiatives, the frequency with which it is used throughout investment projects and / or other metrics that are used. It is also intended to create a conceptual model that explains the value of BPM in the organization. BPM has become increasingly important in organizational structures (Harmon, 2016). BPM is the field of management that has gained greater relevance in the business world, with increasing concern about processes, reengineering of processes and continuous efficiency and effectiveness (Cull & Eldabi, 2010). This concern has changed the company’s focus in the control of the processes (Ravesteyn, Zoet, Spekschoor, & Loggen, 2012); (Alotaibi, 2014), seeking to understand what mechanisms can be used to make them more efficient, effective (Janssen, Nendels, Smit, & Ravesteyn, 2015) and clientcentric. One method used to measure the return on investment is RO. Like BPM, ROI has undergone evolution throughout its history, in order to meet the companies needs. At the beginning of its application, only monetary values were used and analysed. Over time, qualitative questions have been introduced, through models such as SROI, where "social" value is analysed.
Books on the topic "Returns Management Process"
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Sidorova, Elena, and Diana Boboshko. Taxes and taxation: a workshop. ru: INFRA-M Academic Publishing LLC., 2021. http://dx.doi.org/10.12737/1216379.
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The textbook implements a practice-oriented approach to the educational process. In addition to the tests, the workshop presents tasks of various levels of complexity, tasks for filling out tax returns and documents used in tax legal relations, and complex tasks.
It includes 17 topics, including: the tax system, the tax policy of the state; taxpayers, tax payers and tax agents as subjects of tax legal relations; state bodies involved in tax legal relations; accounting and reporting on taxes in tax inspections; tax administration; the system of customs payments in the Russian Federation; state duty.
Meets the requirements of the federal state educational standards of secondary vocational education of the latest generation.
It is intended for students of secondary vocational education institutions studying in the enlarged group of specialties 38.00.00 "Economics and Management".
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Return On Process Rop Getting Real Performance Results From Process Improvement. Taylor & Francis Ltd, 2013.
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Pimentel, Richard. The Return to Work Process: A Case Management Approach. Milt Wright & Assoc, 1987.
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Clark, Gordon L., and Ashby H. B. Monk. The Architecture of Information. Oxford University Press, 2017. http://dx.doi.org/10.1093/oso/9780198793212.003.0003.
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Chapter 3 centres on the design and management of financial institutions’ information systems. The focus is on the interface between geographically spread institutions, centralized financial markets, and return-seeking investment strategies on the margins of markets. The importance of information systems as fundamental to the production of investment returns is underlined. The discussion takes into account several levels—one being the collection of financial market information for transmission to institutional investors so as to inform investment strategy and implementation, another being the sharing of information within an organization to facilitate the investment process and coordinate the individual components that derive the entire institution’s investment strategy. The chapter also provides an account of the growth of the global finance industry, theory of the firm, and an assessment of this logic in financial institutions specifically, and to economic geography in general.
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Camilo, Gustavo. Commodity Mutual Funds. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780190656010.003.0014.
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The chapter describes the main institutional features of commodity mutual funds, including active management, the assets in which these funds invest, the process through which shares are bought and sold, the fees borne by investors, as well as the risks associated with investing in the funds. It also examines trends in fund flows and the correlations to commodity returns. Correlations to commodity returns are positive but lower than those of commodity exchange-traded funds that invest directly in underlying commodities, as opposed to commodity mutual funds, which invest largely in equities. Lastly, the chapter examines data on fees and net-of-expense commodity mutual fund performance between 1996 and 2016. The data show a decline in fund expense ratios over time, with the exception of large funds, negative average risk-adjusted performance using a four-factor model, and evidence consistent with lack of persistence in fund returns over the sample period.
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Clark, Gordon L., and Ashby H. B. Monk. Institutional Investors in Global Markets. Oxford University Press, 2017. http://dx.doi.org/10.1093/oso/9780198793212.001.0001.
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This book is about what institutional investors do, how they do it, and when and where they do it: it is about the production of investment returns in the global economy. It also tackles some of the key issues found in the academic literature on the theory of the firm. It looks at ways other treatments of the modern corporation share an abiding interest in the management and organization of the production process. In this case, the focus is on the global financial services industry, where the building blocks underpinning the study of industrial corporations are less relevant. One of the publication’s goals is to explain how and why the production of investment returns differs from that of manufactured goods. Another is to provide an analytical framework that situates financial institutions within the complex web of the intermediaries that dominate developed financial markets. As such, the book is more than an analysis of the organization and management of institutional investors; it is also an analysis of the global financial services industry.
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Tax administration: IRS' abatement process in selected locations : report to the Joint Committee on Taxation. Washington, D.C. (P.O. Box 37050, Washington, D.C. 20013): The Office, 1999.
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Office, General Accounting. Tax administration: IRS' abatement process in selected locations : report to the Joint Committee on Taxation. Washington, D.C: The Office, 1999.
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Tax administration: IRS' abatement process in selected locations : report to the Joint Committee on Taxation. Washington, D.C: The Office, 1999.
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Tax administration: Opportunities to further improve IRS' business review process : report to the Commissioner of Internal Revenue. Washington, D.C: The Office, 1992.
Find full textBook chapters on the topic "Returns Management Process"
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Isidro, María, Angel Susaya, Gino Viacava, and Wilder Namay. "Warehouse Management Model Under the Lean Warehousing Philosophy to Reduce Product Returns in the Marketer." In Advances in Manufacturing, Production Management and Process Control, 446–54. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-80462-6_54.
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Russo, Ivan, Robert Frankel, and Diane Mollenkopf. "The Challenge of Functional Integration and the Returns Management Process: An International Perspective." In Developments in Marketing Science: Proceedings of the Academy of Marketing Science, 153. Cham: Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-18687-0_64.
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Quitt, Anna. "Process Implementation Design: Implementing Supply Management’s Return on Spend." In Measuring Supply Management’s Budget Effects, 177–204. Wiesbaden: Gabler, 2010. http://dx.doi.org/10.1007/978-3-8349-8490-6_5.
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Venette, Robert C., Doria R. Gordon, Jennifer Juzwik, Frank H. Koch, Andrew M. Liebhold, Robert K. D. Peterson, Sharlene E. Sing, and Denys Yemshanov. "Early Intervention Strategies for Invasive Species Management: Connections Between Risk Assessment, Prevention Efforts, Eradication, and Other Rapid Responses." In Invasive Species in Forests and Rangelands of the United States, 111–31. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-45367-1_6.
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AbstractManaging invasive species becomes increasingly difficult and expensive as populations of new pathogens, plants, insects, and other animals (i.e., pests) spread and reach high densities. Research over the past decade confirms the value of early intervention strategies intended to (1) prevent invasive species from arriving within an endangered area or (2) detect and respond quickly to new species incursions (Baker et al. 2009; Ewel et al. 1999; Holden et al. 2016; Leung et al. 2014). The goal of such biosecurity approaches is to keep or return the density of invasive species to zero so that damages from those pests might be prevented or to confine populations to localized areas so that damage from those species might be limited (Magarey et al. 2009). Prediction, prevention, early detection, eradication, and other rapid responses, all components of proactive management, are less costly and more effective than reactive tactics (Epanchin-Niell and Liebhold 2015; Leung et al. 2002; Lodge et al. 2006; Rout et al. 2014) (Fig. 6.1). Prediction is achieved through risk assessment (a process to forecast the likelihood and consequence of an invasion) and pathway analysis (a process to evaluate the means by which invasive species might be brought into an area of concern). Prevention is achieved through a variety of measures including regulations and quarantine treatments. Indeed, pathway analyses and subsequent regulation of those pathways are considered “the frontline in the prevention of biological invasions” (Hulme 2009) and cost-effective approaches (Essl et al. 2015; Keller et al. 2007; Leung et al. 2002; Tidbury et al. 2016). Surveillance is fundamental to early detection, and if a target species is detected, the primary rapid responses are eradication, containment, or suppression (reviewed in Beric and MacIsaac 2015). Early intervention strategies often operate at spatial scales that are much greater than the scale at which most land managers operate. Success thus requires effective coordination among researchers, regulators, and managers at international, national, sub-national, and local levels.
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da Silva, Fernanda Ribeiro, and Marco Aurélio Pizo. "Restoration of seed dispersal interactions in communities invaded by non-native plants." In Plant invasions: the role of biotic interactions, 391–401. Wallingford: CABI, 2020. http://dx.doi.org/10.1079/9781789242171.0391.
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Abstract Restoration aims to rebuild not only species but also the tangled interactions between species that ensure communities perpetuate by themselves. In tropical forests, restoration of seed dispersal interactions is essential because most plant species depend on animals to spread their seeds. A big challenge in restoring such forests is dealing with invasion by non-native species. Non-native plant species may outcompete and eliminate native species from the community, potentially disrupting or arresting the restoration process. Once established, invasive non-native plants are usually incorporated into the local seed dispersal network, potentially causing loss of biodiversity by competition with native species. This chapter reports on a case study of a 25-year old restored forest invaded by several bird-dispersed plant species. We assessed network metrics at the species level to specifically evaluate the role performed by invasive non-native species in the structure of the bird - seed dispersal network. The removal of invasive non-native plants and the re-establishment of native plant communities should be considered for the restoration of habitats invaded by non-native plants. For this reason, we discuss the impacts of removing such non-native plants and explore the consequences for the structure of the overall network. Because restoration areas are open systems, even after the removal of invasive non-native plant species they can return via seed dispersal. So, both the control and management of invasive non-native species would be more effective if planned with a landscape perspective. We also point out relevant management aspects to avoid the negative influence of invasive non-native plants on the seed dispersal interactions occurring between native plant and bird species in restored tropical forests.
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Singh, Nikhil, and Smriti Asthana. "Returns Management." In Leadership Strategies for Global Supply Chain Management in Emerging Markets, 271–86. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-7998-2867-9.ch012.
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The e-retail sector of the Indian e-commerce industry being a price-sensitive market has witnessed an increase in customer interest and flexibility to compare a product while making a purchase decision through e-commerce platforms. The increase in internet penetration and users in India has been facilitated by a boost of the telecom industry and data penetration from 34% in 2017 to 60% in 2022. While some players like Flipkart and Amazon have disrupted the sector with their customer acquisition ratio in the market, other new players, Jio Mart and Paytm Mall, are merely surviving or gearing up to the competition. The cost factors like marketing, forward logistics, inventory, and reverse logistics are associated with customer acquisition, which the organizations are not able to recover because of low average gross merchandise value (GMV) and high logistics cost to serve the customer. This chapter depicts the returns management process, which, while integrating the forward and the reverse logistics in a supply chain, is productive financially and logistically.
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"- Returns Process, Customer Return, and Vendor Rework Warehouse Activities." In A Supply Chain Logistics Program for Warehouse Management, 448–73. Auerbach Publications, 2008. http://dx.doi.org/10.1201/9780849305801-15.
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"Returns Process, Customer Return, and Vendor Rework Warehouse Activities." In A Supply Chain Logistics Program for Warehouse Management, 415–39. Auerbach Publications, 2008. http://dx.doi.org/10.1201/9780849305801.ch12.
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Desai, Vijaya S. "Risk Analysis Using Simulation Software Applied on a Road Infrastructure Project." In Risk and Contingency Management, 99–109. IGI Global, 2018. http://dx.doi.org/10.4018/978-1-5225-3932-2.ch006.
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Risk management in infrastructure projects has been a very important process to achieve the project objectives, namely: time, cost, quality, safety and environmental sustainability. Huge investments are made in infrastructure construction projects like roads, railways, ports, airports, electricity, telecommunication, oil gas pipelines and irrigation. This growing Increase in investment in infrastructure investment projects demands requires close monitoring of costs to ensure a net return. The evaluation of returns on investment at the conceptual stage plays a vital role in this phase. Software tools help in bringing out near accurate analysis of returns on investments and to support project viability under multiple circumstances. The paper presents an analysis of how software was applied to evaluate and mitigate risk during the case of a six lane road infrastructure project. The unit of analysis was the impact of cost of construction cost, interest rates for loans, methods of depreciation, revenue sharing on various financial indices: IRR, MIRR, DSCR and payback period. The interpretation was that software tools can be used to perform risk analysis, sensitivity analysis and scenario analysis. The case study makes a contribution to the body of knowledge by developing guidelines for using software tools in risk management.
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Rudalevige, Andrew. "Testing Presidential Management." In By Executive Order, 110–37. Princeton University Press, 2021. http://dx.doi.org/10.23943/princeton/9780691194363.003.0005.
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This chapter returns to the question of the conditions that underly decisions to use a centralized executive order versus a decentralized one. For presidents seeking to minimize their managerial transaction costs, what matters in that calculation? Do the same factors that influence the decision to issue an executive order (the focus of the literature in this area to date) affect the manner in which that order is formulated? According to the approach taken here, characteristics specific to individual orders and the agencies linked to them should instead be the primary influences over how presidents manage the process of policy development.
Conference papers on the topic "Returns Management Process"
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Arneric, Josip. "Structural changes in the conditional volatility process of stock market returns." In 2010 International Conference on Education and Management Technology (ICEMT). IEEE, 2010. http://dx.doi.org/10.1109/icemt.2010.5657649.
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Asdecker, Björn, and David Karl. "Big data analytics in returns management – Are complex techniques necessary to forecast consumer returns properly?" In CARMA 2018 - 2nd International Conference on Advanced Research Methods and Analytics. Valencia: Universitat Politècnica València, 2018. http://dx.doi.org/10.4995/carma2018.2018.8303.
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The more people shop online, the more consumer returns e-tailers face. In order to plan the returns management process capacity adequately, it is necessary to forecast the expected amount of returned parcels. Big data analytics provides a vast number of methods to perform such tasks. However, it should be noted that particularly small- and medium-sized e-tailers lack the capabilities and resources to employ such complex techniques. Against this background, this paper analyses the performance of several data analysis methods that differ in application complexitiy using real data from an apparel e-tailer. On the one hand, we find that –as expected– complex methods outperform simple ones. On the other hand, and from a practitioner’s perspective probably even more interesting, we also conclude that a binary logistical regression as the simplest analyzed method may already provide satisfactory results. The findings indicate that the use of big data analytics is of great value to effectively and efficiently manage consumer returns – even if not the most sophisticated state-of-the-art method is used.
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Rubenis, Oskars, and Andrejs Matvejevs. "Approximation of Distribution of Log-returns with Normal Inverse Gaussian Process." In 2018 59th International Scientific Conference on Information Technology and Management Science of Riga Technical University (ITMS). IEEE, 2018. http://dx.doi.org/10.1109/itms.2018.8552949.
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Alduaij, Ahmed N., Zakareya Al-Bensaad, Mauricio Espinosa, Danish Ahmed, and Madhurjya Dehingia. "Recent Enhancements for Coiled Tubing Descaling Treatments in Middle East." In SPE Annual Technical Conference and Exhibition. SPE, 2021. http://dx.doi.org/10.2118/205891-ms.
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Abstract Successful coiled tubing (CT) descaling interventions require control of several key aspects, including fluid leakoff into the formation, proper surface solids handling, and controlled hydrogen sulfide (H2S) release at the surface. Successful treatment control is achieved by monitoring the surface and downhole parameters. The recently introduced pressure and fluid management system, crosslinked foam-based fluid, and a fluid mixing system for CT descaling treatments pose challenges that require enhancements to these elements for successful treatment. The pressure and fluid management system was enhanced to include a new high-rate mud/gas separator to 1) increase gas/fluid separation capacity and avoid foam flowing to flare, 2) rig up the flare line with inclination to allow all water to be drained and prevent formation gas flowing to flare lines, and 3) increase retention time for better foam breaking and material settling. A liquid flowmeter was also added to improve influx and leakoff control by monitoring the volume of liquid injected and matching the volume of liquid returned on surface in addition to the level gauges on the return tanks of the pressure and fluid management system. The foamed-based fluid breaking system and H2S presence in returns were mitigated by removing crosslinker and introducing an H2S scavenger on returns whereas foam breaking was enhanced by additional breaker injection points on returns. Fluid mixing capabilities were enhanced by the introduction of an on-the-fly continuous mixing system that sped up and simplified the mixing process. The mud/gas separator efficiently separated the gas from liquid, leading the gas to be burnt at flare and the liquid to be processed in the pressure and fluid management system. It further helped in preventing the liquid flowing to flare, which lessened the risk of flare shutdown and H2S ventilation. The on-the-fly continuous mixing system provided a faster and more-efficient mixing process as an alternate to batch mixing. These system-controlled metering, mixing, and monitoring capabilities significantly reduced the crew and equipment footprint, leading to minimizing the health, safety, and environment (HSE) concerns and cost savings. The fluid flowmeter allowed efficient choke and bottom-hole pressure control. Fluid flowmeter readings helped in choke and bottom-hole pressure reading adjustments based on amount of fluids pumped and matching the same amount of fluids returned at the surface. It prevented the fluid leakoff into the formation or influx of gas into the wellbore. Additionally, this new process created better control of downhole differential pressure during the scale cleanup and transportation. This project integrated different technologies and techniques that can be utilized for descaling treatment enhancements. The recent enhancements to the CT descaling operation resulted in greater efficiency, cost savings, reduced formation damage, and safe operations.
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Giat, Yahel, and Dan Bouhnik. "A Decision Support System for Pricing and Minimizing Product Returns." In InSITE 2020: Informing Science + IT Education Conferences: Online. Informing Science Institute, 2020. http://dx.doi.org/10.28945/4522.
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Aim/Purpose: The first goal is to develop a decision support system for pricing and production amounts for a firm facing high levels of product returns. The second goal is to improve the management of the product returns process. Background: A food importer and manufacturer in Israel with a significant product returns rate. Methodology: A decision support module was added to the plant’s information system. The module is based on a supply chain pricing model and uses the sales data to infer future demand’s distribution. Ergonomic models were used to improve the design of the returns warehouse and the handling of the returns. Contribution: The decision support system allows to improve the plant’s pricing and quantity planning. Consequently, it reduced the number of product returns. The new design of the returns process improves worker’s productivity, reduces losses and results in safer outcomes. Findings: The results show the promise of incorporating pricing supply chain models into informing systems to achieve a practical business goal. Recommendations for Practitioners: This work can be replicated for different suppliers, manufacturers and retailers that suffer from product returns. They will benefit from the reduction in returns, as well as the decrease in the losses associated with these returns. Recommendation for Researchers: It is worthwhile to research whether decision support systems can be applied to other aspects of the organizations’ operations. Impact on Society: Product returns is a lose-lose situation for producers, retailers and customers. Moreover, mismanagement of these returns is harmful for the environment and may result in the case of foods, in health hazards. Reducing returns and improving the handling improves sustainability and is beneficial for society. Future Research: The DSS’s underlying pricing model assumes a specific business setting. This can be extended using other pricing models and applying them in a similar fashion to the current application.
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Karakış, Engin, and Ziya Gökalp Göktolga. "Comparison of the Economic Performance Turkish Republics in Central Asia with Analytic Hierarchy Process and Vise Kriterijumska Optimizacija I Komprom." In International Conference on Eurasian Economies. Eurasian Economists Association, 2016. http://dx.doi.org/10.36880/c07.01534.
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The aim of this study is to compare the economic performance of Turkish Republics in Central Asia with Multi Criteria Decision Making (MCDM) methods. Turkish Republics have been experiencing a transition from a centrally planned economy towards a market economy since their independence. In this study important macro-economic and social indicators are used to determine economic performance. Economic performance evaluation of the countries an important issue for economic management, investors, creditors and stock investors. Vise Kriterijumska Optimizacija I Kompromisno Resenje (VIKOR) is an improved method for optimization in multi-criteria case. VIKOR method is a method based on a compromise solution. VIKOR method returns a sorted index based on the measurement closeness to ideal solution. In this study Analytic Hierarchy Process (AHP) method is used in determining the criteria weight. VIKOR is used to measure economic performance of Turkish Republics. Economic Performance of Turkish Republics in Central Asia (Azerbaijan, Turkmenistan, Kazakhstan, Kyrgyzstan, and Uzbekistan) are compared with VIKOR method. Study provides comparisons of the economic performance Turkish Republics in Central Asia. İnvestigated with VIKOR method countries best and worst economic performance years are detected during mentioned period and results are analyzed.
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Sun, Lijian, Steven Lei, Hsuan-Tsung Hsieh, Yitung Chen, and Darrell W. Pepper. "An Integrated, Near Real-Time, Web-Based Data Acquisition and Management System for Air Quality Prediction for Las Vegas Valley, Nevada." In ASME 2003 International Mechanical Engineering Congress and Exposition. ASMEDC, 2003. http://dx.doi.org/10.1115/imece2003-42041.
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Clark County, Nevada has been criticized by US Environmental Protection Agency (US EPA) for its un-attainment air quality problem for particulate matters (PM 10 and PM 2.5) and ozone (O3) and carbon monoxide (CO). The Department of Air Quality Management (DAQM), Clark County, the regulatory and enforcement agency, is required by the US EPA to measure and report to the public the impact of aeroallergens as well as visibility and haze issues. From the long-term observation, air quality in the Las Vegas Valley is also influenced by those pollution from the neighboring states, currently around 30 monitoring stations through out the county have been in service for years to continuously monitor meteorological condition and provide valuable air quality information to the public in a timely fashion. Since the existing monitoring system was not designed to collect and process large amount of data set at a short time period, the agency cannot flexibly acquire higher resolution data sets as well as any non-scheduled data collection. Meanwhile, the much-needed data presentation and reporting features were not considered for the past. To ensure that Clark County will reach and maintain attainment of all federal air quality standards, the Nevada Center for Advanced Computational Methods (NCACM) at University of Nevada, Las Vegas (UNLV) is required by the DAQM to design a new system that can provide a multi-function data acquisition and management system. By characterized the deficiencies in the existing system, the NCACM redesign the current system that will provide a web-based work environment with new communication, model simulation and database management modules. More remote control capabilities are also included in the new system. The application will be more scalable, flexible and maintainable. The system is defined into four distinct tiers, data acquisition, data repository, data analysis and forecasting and data presentation tiers. After the 9–11 terrorist attacks, emergency response for any major cities around the country becomes a vital issue for homeland security. Through the timely data acquisition support, the system can return high-resolution data from monitoring stations for efficient model simulation. While continuously meteorological data feeding through the network, the NCACM’s newly configured Beowulf PC-clustering system calculates the possible transportation scenario around the valley and returns the best emergency scenario analysis.
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Gutiérrez Bedoya, Rubén Dario, Claudio Marcelo Fonseca, and Michelle Alba Naranjo Leon. "Solid Fast-Track Evaluation Methodology: Supporting the Decision-Making Process in the Development of Mature Assets." In SPE Annual Technical Conference and Exhibition. SPE, 2021. http://dx.doi.org/10.2118/206378-ms.
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Abstract As most oilfields in Ecuador are approaching to the end of the service contracts under an advanced degree of maturity, it was imperative to implement a fast-track integrated methodology that supports the decisionmaking process during assets' evaluation. This practice aimed to identify new business opportunities and assure the rehabilitation of brownfields. These fields became a target for investors willing to intervene in new joint ventures with moderate risk to boost production and returns. The methodology is prepared to overcome specific challenges such as severe reservoir pressure depletion, harsh water management issues, facilities constraints and integrity. All this while keeping economics and safe operational standards. This process is divided into five stages: First, the diagnosis of field challenges and associated risks, so that review the current status of subsurface and surface aspects. Then, the following three parallel phases are focused on the study of reservoir architecture, dynamics and performance. Finally, the remaining potential of the asset is assessed by integrating action plans to take advantage of current facilities capacities. This workflow was implemented for the evaluation of three assets: Asset 1: Mature field with a secondary gas cap where its current reservoir pressure is 800 psia (initial pressure 4,200 psia). The asset was evaluated in fifteen (15) days resulting in an integrated solution with 14 activities: conversions to injectors, water source, upsizing, reactivations, change zone, and new wells. The results presented an incremental recovery factor of 6% (by 2028) with an expected production peak of 3,500 BOPD (by 2021). Asset 2: A field producing from two main reservoirs with harsh water management issues under a non-monitored waterflooding scheme with challenging sweet spots identification was evaluated in 10 days, resulting in a redevelopment plan considering: production losses optimization, sixteen (16) activities: workovers, dual completions, new wells, reentry, shut-in, and conversion to water injectors. This evaluation delivered an incremental recovery factor of 10% (by 2029). Asset 3: Producing for around one-hundred (100) years with 3,000 wells drilled. There was a lack of pressure support and facilities and well completions integrity. The fast-track assessment focused on production optimization lasted fifteen (15) days, resulting in one-hundred eighteen (118) wells for reactivation representing an additional recovery factor of 3% (by 2029). This work supported the process for contract's renegotiation and assets' acquisition. This integrated methodology aimed to maximize the assets' value while considering the involved shareholders' needs. Each asset was analysed in an integrated and collaborative manner through the propper resources identification and the usage of the latest technology and workflows. High-resolution reservoir simulation, complex python scripts, and a chemical processes simulator were used to perform an in-depth evaluation and meet the expectations.
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Pereira, Leandro, Pedro Sabido, and Jose Santos. "Return of Investment Initiatives in Business Process Management." In 2019 IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC). IEEE, 2019. http://dx.doi.org/10.1109/ice.2019.8792634.
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Wilmarth, William R., Nicholas P. Machara, Reid A. Peterson, and Sheryl R. Bush. "Status of the Development of In-Tank/At-Tank Separations Technologies for High-Level Waste Processing for the U.S. Department of Energy." In ASME 2011 14th International Conference on Environmental Remediation and Radioactive Waste Management. ASMEDC, 2011. http://dx.doi.org/10.1115/icem2011-59109.
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Within the U.S. Department of Energy’s (DOE) Office of Technology Innovation and Development, the Office of Waste Processing manages a research and development program related to the treatment and disposition of radioactive waste. At the Savannah River (South Carolina) and Hanford (Washington) Sites, approximately 90 million gallons of waste are distributed among 226 storage tanks (grouped or collocated in “tank farms”). This waste may be considered to contain mixed and stratified high activity and low activity constituent waste liquids, salts and sludges that are collectively managed as high level waste (HLW). A large majority of these wastes and associated facilities are unique to the DOE, meaning many of the programs to treat these materials are “first-of-a-kind” and unprecedented in scope and complexity. As a result, the technologies required to disposition these wastes must be developed from basic principles, or require significant reengineering to adapt to DOE’s specific applications. Of particular interest recently, the development of In-tank or At-Tank separation processes have the potential to treat waste with high returns on financial investment. The primary objective associated with In-Tank or At-Tank separation processes is to accelerate waste processing. Insertion of the technologies will (1) maximize available tank space to efficiently support permanent waste disposition including vitrification; (2) treat problematic waste prior to transfer to the primary processing facilities at either site (i.e., Hanford’s Waste Treatment and Immobilization Plant (WTP) or Savannah River’s Salt Waste Processing Facility (SWPF)); and (3) create a parallel treatment process to shorten the overall treatment duration. This paper will review the status of several of the R&D projects being developed by the U.S. DOE including insertion of the ion exchange (IX) technologies, such as Small Column Ion Exchange (SCIX) at Savannah River. This has the potential to align the salt and sludge processing life cycle, thereby reducing the Defense Waste Processing Facility (DWPF) mission by 7 years. Additionally at the Hanford site, problematic waste streams, such as high boehmite and phosphate wastes, could be treated prior to receipt by WTP and thus dramatically improve the capacity of the facility to process HLW. Treatment of boehmite by continuous sludge leaching (CSL) before receipt by WTP will dramatically reduce the process cycle time for the WTP pretreatment facility, wile treatment of posphate will significantly reduce the number of HLW borosilicate glass canisters produced at the WTP. These and other promising technologies will be discussed.
Reports on the topic "Returns Management Process"
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Lempert, Robert J., Michelle Miro, and Diogo Prosdocimi. A DMDU Guidebook for Transportation Planning Under a Changing Climate. Edited by Benoit Lefevre and Ernesto Monter Flores. Inter-American Development Bank, February 2021. http://dx.doi.org/10.18235/0003042.
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The effects of climate-related natural hazards pose a significant threat to sustainable development in Latin America and the Caribbean (LAC) region and in particular its transportation sector. Risk Management provides an appropriate framework for assessing and mitigating the impacts of climate change and other climate-related natural hazards on transportation systems and choosing actions to enhance their resilience. However, analysts and policymakers involved in transportation planning, policy, and investment face significant challenges in managing the risks triggered by the effects of climate change. Climate change impacts the lifespan of roads, airports, and railroads as they have time horizons that surpass 40 years, thus making it harder (if not impossible) to forecast with confidence all relevant future events that will affect such infrastructure. In addition, the climate has already changed, so the return frequency of storms, for example, and other extreme events may now be different than suggested by the historical record in ways that are not always currently well understood. Implementing Risk Management under conditions of such uncertainty can prove difficult. Decision Making Under Deep Uncertainty (DMDU) enables Risk Management under conditions of Deep Uncertainty, that is when risks cannot confidently be quantified. This guidebook is aligned with the Disaster and Climate Change Risk Assessment Methodology for IDB projects (IDB 2018) and introduces and provides guidance on applying methods for Decision Making Under Deep Uncertainty (DMDU) to transportation planning. It presents the methodological steps that are necessary for the implementation of DMDU methodologies and reviews several such methods, including scenario planning, Adaptive Pathways, and robust decision making (RDM). This review is geared towards supporting the incorporation of DMDU methods into IDBs transportation sector funding and planning processes.