Journal articles: 'Sales assistants'

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Harris, Kim, Barry J. Davies, and Steve Baron. "Conversations during purchase consideration: sales assistants and customers." International Review of Retail, Distribution and Consumer Research 7, no. 3 (January 1997): 173–90. http://dx.doi.org/10.1080/095939697342987.

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Goldblum, Glenn, and Erna Alant. "Sales assistants serving customers with traumatic brain injury." Aphasiology 23, no. 1 (November 28, 2008): 87–109. http://dx.doi.org/10.1080/02687030802024094.

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Popp, Heribert, and Dieter L�del. "Fuzzy techniques and user modeling in Sales Assistants." User Modeling and User-Adapted Interaction 5, no. 3-4 (1996): 349–70. http://dx.doi.org/10.1007/bf01126115.

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Reegård, Kaja. "Sales Assistants in the Making: Learning Through Responsibility." Vocations and Learning 8, no. 2 (January 18, 2015): 117–33. http://dx.doi.org/10.1007/s12186-015-9129-0.

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Łastowiecka-Moras, Elżbieta. "Health risks of a sales assistant at work." Occupational Safety – Science and Practice 557, no. 2 (February 22, 2018): 16–19. http://dx.doi.org/10.5604/01.3001.0010.8530.

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In Poland, 3.6 million people work in the trade sector, that is 26% of the total employment. Nearly two thirds of them are women. This sector also offers many jobs for young people who are entering the labour market, and for people with lower qualifications. A sales assistant is a service occupation, in which work load depends on the range of goods sold, duties, working conditions, and the size of the store. In large stores, tasks are divided between employees. In smaller ones, one worker must be able to perform all or most activities. Typical for sales assistants types of workload, such as manual materials handling, forced posture, repetitive motions and accompanying stress, cause many health problems, especially those of musculoskeletal, cardiovascular and nervous systems.

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Pillay, Divina, and Brendan D. Kelly. "Recreational drugs and health information provided in head shops." Psychiatrist 34, no. 3 (March 2010): 100–102. http://dx.doi.org/10.1192/pb.bp.108.024646.

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Aims and methodTo determine which recreational drugs are most readily offered in ‘head shops’, and what safety information is provided; and determine sales assistants' knowledge about the mental health complications of cannabis. Researchers surveyed ten head shops in Dublin.ResultsSales assistants in all head shops described their products as legal and safe. Overall, 50% stated cannabis was generally not harmful, although 50% stated it might cause depression and 60% stated it might cause psychosis in susceptible people. Salvia was available in 90% of outlets, although sales assistants in 78% warned about its potency.Clinical implicationsLegal, psychoactive drugs, some of which are banned in other jurisdictions, are readily available in Dublin head shops. Enhanced awareness and effective regulation are required.

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Capodaglio, Edda Maria. "Occupational risk and prolonged standing work in apparel sales assistants." International Journal of Industrial Ergonomics 60 (July 2017): 53–59. http://dx.doi.org/10.1016/j.ergon.2016.11.010.

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Reegård, Kaja. "Correction to: Sales Assistants in the Making: Learning Through Responsibility." Vocations and Learning 12, no. 2 (February 6, 2018): 341. http://dx.doi.org/10.1007/s12186-018-9198-y.

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González Monterrosa, Ana Isabel, Katiana Ivonne Carrasquilla Ortega, Jose Roberto Mercado Rios, and Ronald Ordoñez Lopez. "Working environment as a knowledge management stimulator." CIID Journal 1, no. 1 (July 9, 2020): 161–83. http://dx.doi.org/10.46785/ciidj.v1i1.51.

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This article aims to analyze knowledge management strategies as a stimulator of job satisfaction for workers dedicated to fast food sales in the city of Montería. It was framed in the descriptive studies, for which a Likert-type questionnaire (validated and reliable) was applied to 8 restaurant chain sales assistants. The main results show the misuse of strategies for knowledge management and the consequences in terms of job satisfaction and its effects on work productivity.

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Shim, Sung J. "Use of personal digital assistants in pharmaceutical detailing: Perceptions of sales representatives." Journal of Medical Marketing 4, no. 1 (January 1, 2004): 47–53. http://dx.doi.org/10.1057/palgrave.jmm.5040142.

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Kuvaeva, I. O. "The Organization of Mental Representations of Pandemic Among Workers of the Socionomic Occupations." Izvestia Ural Federal University Journal Series 1. Issues in Education, Science and Culture 27, no. 3 (2021): 113–23. http://dx.doi.org/10.15826/izv1.2021.27.3.061.

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The study defines and analyses the organization of the concept of Pandemic. According to psychological interpretation the concept of Pandemic is a mental model that reflects objectified and subjective-evaluative highlighters and influences the coping behaviour in a specific difficult situation. The diagnostic complex included three open-type tasks (a directed associative experiment, problem formulation, and a visual portrait of the concept). The assumption about the specifics of mental representations of the pandemic in medical workers and sales assistants was tested. The results demonstrated that sales assistants had a generalized mental model of the pandemic (a disease around the world) and described different problems in studying the pandemic. Medical specialists working with COVID-19 patients had more differentiated mental representations of the pandemic; they were better aware of the medical and health problems of the pandemic. Mental representations of pandemic among participants included objectified and negative emotional-evaluative descriptions.

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Vodák, Michal. "Analysis of optimum informational support for sales channels during product launches." Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 56, no. 3 (2008): 231–36. http://dx.doi.org/10.11118/actaun200856030231.

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The aim of this article is to analyse efficiency of sales channels in the time when new products are being launched. As the most suitable method for this analysis was chosen the method of mystery shopping because it can properly compare and measure the most aspects of sales process quality. The results of mystery shopping focused on sales approach of sales assistants showed significant differences in performance of external and internal sales channels in analysed time periods. At the moment there is no significant difference in the support of external and internal sales channels during product launches because it is perceived that both of these sales channels should be highly motivated to sell new products and therefore there is no need in this busy periods to split the effort into two individually designed sales supports. As depicted in the article it would be benefitial to change this approach since the potential of external sales channels is not fully revealed and used as much as it could be. Seeing the fact that all companies generate enormous pressure to launch new products with the highest excellency implementing diverse support should be one of possibilities how to achieve it. Description and explanation of differences in mystery shopping results in external and internal sales channels are used as a base for formulating an approach how sales and marketing efficiency during product launches in external sales channels could be increased.

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Duguet, Emmanuel, Rémi Le Gall, Yannick L’Horty, and Pascale Petit. "How does labour market history influence the access to hiring interviews?" International Journal of Manpower 39, no. 4 (July 2, 2018): 519–33. http://dx.doi.org/10.1108/ijm-09-2017-0231.

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Purpose The purpose of this paper is to provide evidence of the effect of labour market status on the current probability to be invited to a hiring interview. The authors compare the effect of periods of unemployment, part-time job and short-term contracts (STCs). Design/methodology/approach Correspondence tests were conducted for accountants and sales assistants. The authors estimate the discrimination components from the response rate of each candidate by the asymptotic least squares method. Findings The authors find that men with a part-time profile suffer discrimination in both professions. Other differences of treatment are specific: for accountants, the authors find that the probability of success decreases with the time spent in unemployment, while for sales assistants the probability of success is smaller with a history of STCs. Originality/value This study compares the effect of different dimensions of career history (part-time versus full-time, permanent versus short-term, unemployment versus employment) for experienced job candidates. It also proposes an alternative way to exploit the design of a correspondence experiment.

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Utami, Ni Made Verayanti. "CODE SWITCHING ANALYSIS IN THE NOTES MADE BY THE SALES ASSISSTANTS IN RIPCURL." Lingual: Journal of Language and Culture 6, no. 2 (January 11, 2019): 20. http://dx.doi.org/10.24843/ljlc.2018.v06.i02.p04.

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Language is very important means of communication. It is used to communicate and to give information to others. There are many languages in the world that people can choose their interaction. Choosing one proper language in communication is very important to avoid misunderstanding. People have to choose a particular language and or decide to switch from one to another. The switch from one language to the other one called as code switching. Code switching may occurred in many areas. One of them is tourism area. Thus, this research is design to identify the types of code switching, to analyze the function of the code switching and to find out the factors led the sales assistants code-switch. The data was taken from the log book of Ripcurl (surf shop) that is written by the sales assistants. The data was collected through observation method through note taking techniques. The log book was read and the expressions represent the use of code switching were noted. After the data collected, they were analyzed. Descriptive qualitative method was used to analyze the data. The analysis was conducted through several steps. First, the theory proposed by Poplack (1989) was used to classify the types of code switching produced by Nusa Dua Ripcurl log book. Furthermore, the theory of the function of code switching developed by Apple and Muysken (1987:118-120) was used to analyzed the function of code switching. Keywords: code switching, log book note

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Koblentz, Evan. "How It Started." International Journal of Mobile Human Computer Interaction 1, no. 4 (October 2009): 1–3. http://dx.doi.org/10.4018/jmhci.2009062601.

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Internet access on cellular phones, after emerging as a new technology in the mid-1990s, is now a thriving activity despite the global economic recession. IDC reported smartphone sales of 1.18 billion units in 2008 (IDC, 2009), compared to the unconnected personal digital assistants approaching merely 1 million units per quarter in the second half of 2003.However, the concept of using handheld devices for wide area data applications began 25 years prior to the beginning of the end of PDAs

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Pridmore, Jason, Michael Zimmer, Jessica Vitak, Anouk Mols, Daniel Trottier, Priya C. Kumar, and Yuting Liao. "Intelligent Personal Assistants and the Intercultural Negotiations of Dataveillance in Platformed Households." Surveillance & Society 17, no. 1/2 (March 31, 2019): 125–31. http://dx.doi.org/10.24908/ss.v17i1/2.12936.

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The platformization of households is increasingly possible with the introduction of “intelligent personal assistants” (IPAs) embedded in smart, always-listening speakers and screens, such as Google Home and the Amazon Echo. These devices exemplify Zuboff’s “surveillance capitalism” by commodifying familial and social spaces and funneling data into corporate networks. However, the motivations driving the development of these platforms—and the dataveillance they afford—vary: Amazon appears focused on collecting user data to drive personalized sales across its shopping platform, while Google relies on its vast dataveillance infrastructure to build its AI-driven targeted advertising platform. This paper draws on cross-cultural focus groups regarding IPAs in the Netherlands and the United States. It reveals how respondents in these two countries articulate divergent ways of negotiating the dataveillance affordances and privacy concerns of these IPA platforms. These findings suggest the need for a nuanced approach to combating and limiting the potential harms of these home devices, which may otherwise be seen as equivalents.

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Chen, Weijing, and Fei Xia. "The Design of the Performance Evaluation System for the Sales Assistants—Taking H Company as an Example." Journal of Economics, Business and Management 8, no. 1 (2020): 55–58. http://dx.doi.org/10.18178/joebm.2020.8.1.612.

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Babaeva, Raisa, Dmitrii Babaev, and Manfred Peters. "Verbal Communication of a Person with a Chatbot as a Discursive Practice in the Era of Digitalization: a Pragmatic Aspect." SHS Web of Conferences 88 (2020): 01023. http://dx.doi.org/10.1051/shsconf/20208801023.

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Based on the analysis of users dialogues and chatbots presented on the websites of German commercial firms, the article describes the linguistic and pragmatic features of human interaction with «virtual assistants», specifies the characteristics of chatbots and the texts generated by them, characteristics that make interactions anthropomorphic, and the parameters are also determined that indicate the artificiality of the communication between the client and the chatbot. The interaction of the user and the program created on the basis of artificial intelligence is carried out using the language of «daily people communication», therefore, this communicative interaction is considered in the article as a separate discursive practice with its own characteristics. The article notes that so far, when studying the interaction of customers and chatbots, the main focus has been on technical, economic and social aspects, but not linguistic ones. The empirical study of user dialogues with «virtual assistants» presented in the work contains conclusions that are of interest for formulating recommendations to clients who turn to communication services in order to obtain information about any product or service, as well as to representatives of Internet commerce and IT developers, who are developing concepts for using chatbots in sales.

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Barinova, N. V., and V. R. Barinov. "Transformation of Customer Economic Behavior in Digital World." Vestnik of the Plekhanov Russian University of Economics 17, no. 5 (October 15, 2020): 169–81. http://dx.doi.org/10.21686/2413-2829-2020-5-169-181.

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Digitalization processes that have been energetically developing lately form a basis of considerable transformation of customer economic behavior. Digital technologies keep on perfecting by moving up to new platforms. The authors give examples of new formats of outlets, ways of payment, delivery and product marking. Changes in marketing strategies in current conditions are shown and transition to digital marketing is grounded. Advanced marketing tools, such as SEO, SMM, SMO, SEM and crowd-technology are studied. Their future development is based on research by scientists and practical workers in the field of machine training, artificial neuron networks and cognitive technologies. The article provides examples of using chat-bots, electronic assistants, mobile applications, which help customers search for goods and services. Their principle advantages are studied, which aim at rising sales and their impact on economic decision-making is analyzed. The rising role of artificial intellect and neuron networks in developing digital products is underlined. The use of artificial intellect technologies allows retail to increase sales at the expense of effective digital tools, which can improve customer loyalty to the brand. In the end the authors came to the conclusion about trends of customer economic behavior in the ear of digitalization.

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Toropov, YE I., YU P. Trusov, A. S. Vashurin, and P. S. Moshkov. "Modern approach to testing and validation of driver assistance systems." Izvestia MGTU MAMI 1, no. 1 (2021): 63–72. http://dx.doi.org/10.31992/2074-0530-2021-47-1-63-72.

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The ever-increasing demands of vehicle safety are forcing vehicle manufacturers to develop ADAS systems (intelligent assistants). However, before starting sales of vehicle equipped with such functions it is necessary to fully test and validate the algorithms for the operation of electronic sys-tems in various conditions. Nowadays, the most popular methods for debugging and testing ADAS systems are based on model-, software- and hardware-in-the-loop simulation, which allows devel-opers to identify and eliminate errors in the early stages of product development, thus saving mon-ey. Despite the enormous advantages of simulation, full-scale tests remain the fundamental and final stage before the start of mass production. This is due to the fact that international and Russian government standards currently don’t provide the certification of electronic assistants through virtu-al tests. In this regard, manufacturers of measuring equipment and engineers face the task of devel-oping a new test setup that provides fixing the GNSS-position of vehicles in dynamic modes with centimeter accuracy, as well as making synchronized video recording. This article describes the ap-proach of the employees of the Nizhny Novgorod State Technical University n.a. R.E. Alekseev to the solution of this problem: the design of the concept and its implementation on a light commercial vehicle with ADAS systems. To fix coordinates with centimeter accuracy we have used Racelogic Vbox 100 Hz, operating in the RTK-mode, synchronized video recording was made using Racelogic Video Vbox Pro, which includes 4 wide-angle cameras. The approbation of the measuring installation was carried out during testing the following systems: a blind spot detector, a lane departure warning and a parking space search assistant. The article presents a number of graphs of the functioning of one of the systems.

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Nayeem, J., SM Kamaluddin, HA Chowdhury, and L. Ali. "Perceptions of Dhaka City Retailers on User Choice of Self-Monitoring Blood Glucose Devices." Bangladesh Journal of Medical Biochemistry 11, no. 1 (January 14, 2019): 17–21. http://dx.doi.org/10.3329/bjmb.v11i1.39763.

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Self-Monitoring Blood Glucose (SMBG) Devices are now thought to be an integral component in the prevention and management of diabetes mellitus which is increasingly becoming a major health and economic burden particularly in developing countries. The marketing of these Devices, however, are still not well regulated in most of the countries and this, in turn, may lead to more harm than good to the patients who are using these devices. Retailers are the most important contact points who create the interface among the Manufacturers, Professionals and Consumers for popularization of health related devices. In this study, the Users' Choice of SMBG Devices and its determinants, as reflected in the views of the Sales Persons (in a retail shop) in Dhaka City of Bangladesh, have been explored. Twenty Sales Persons from 20 Retail Shops, purposively selected from among major Dhaka City markets where these devices are commonly sold, were individually interviewed using a pretested Interviewer administered Questionnaire. The instrument consisted of six questions covering the Users' preference regarding quality vs cost and also regarding the guidance and motives for purchasing specific items. The results were analyzed by descriptive statistics. It was found that 90% of the consumers are dependent on the suggestions of the Sales Persons regarding the choice of devices. In 80% of the subjects the cost of the System was found to be the determining factor regarding the choice of a meter. Only among 20% subjects, quality played any role in the choice. In conclusion, the choice of specific SMBG devices in Dhaka City is overwhelmingly influenced by Retailers (who, in most cases are not even qualified Pharmacists or Pharmacy Assistants) and, except in few cases; Users are not concerned with quality. Price, particularly the price of the strip, is the dominant factor on Users' choice of SMBG Devices. Bangladesh J Med Biochem 2018; 11(1): 17-21

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Day, Ellen. "An Exploratory Study of Garden Center Selection For Landscape Plants." Journal of Environmental Horticulture 12, no. 3 (September 1, 1994): 142–46. http://dx.doi.org/10.24266/0738-2898-12.3.142.

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Abstract An exploratory study employing qualitative research methods was conducted to identify the criteria customers use in selecting retail outlets for landscape plants. A small convenience sample of subjects residing in Atlanta, Athens, and outlying areas of Georgia were asked where they purchased landscape plants and why they chose particular retail outlets. Findings suggested that choice of retail outlet typically depended on the type of purchase. Many of the participants purchased bedding plants primarily at mass merchandisers, while purchasing larger shrubs, trees, and more unusual plants at garden centers. Customer informational needs appeared to be a major reason for the different retail choices. Based on information obtained through focus group and individual interviews, perceived quality of plants appeared to be of paramount importance for every type of plant purchase, while the importance of price, breadth of assortment, expertise of sales assistants, location, and other factors depended more on particular purchase intentions.

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Calvosa, Paolo. "Entry, Exit and Innovation over the Industry Life Cycle in Converging Sectors: An Analysis of the Smartphone Industry." International Journal of Business and Management 15, no. 12 (November 23, 2020): 151. http://dx.doi.org/10.5539/ijbm.v15n12p151.

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This paper examines the digital convergence process that led to the development of the smartphone sector and the dynamics of entry, exit and innovation over the industry life cycle. We have verified, by a historical-longitudinal study, if several empirical regularities that characterize the evolution of firms and industries over time have distinguished also an industry born from a sectoral convergence process. From the analysis it emerged that the evolution of market sales and of product innovation in the smartphone industry, as well as firms entry and exit dynamics, are consistent with the evolutionary model identified by technology management and industry life cycle studies. It has also been found that the convergence process has favored the entry and the survival of new entrants, compared to the incumbent firms, coming from the native converging sectors – that of Personal digital assistants and of Mobile (feature) phones – from which the smartphone industry originated.

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Fazel-e-Hasan, Syed Muhammad, Gary Mortimer, Ian Lings, and Judy Drennan. "Examining customer-oriented positive deviance intentions of retail employees." International Journal of Retail & Distribution Management 47, no. 8 (August 12, 2019): 836–54. http://dx.doi.org/10.1108/ijrdm-10-2018-0235.

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Purpose Occasionally, retail employees “break the rules” in order to help customers. Currently, there is little research on the mechanisms by which a sales assistants’ positive deviance intentions help them attain specific personal and organisational goals. The purpose of this paper is to examine one mechanism, hope, which develops employees’ deviance intentions to provide benefits to the customer, themselves and the organisation. Design/methodology/approach A survey captured responses from 270 frontline employees from the retail and services sector. AMOS 23 was used to conduct measurement, path and mediation analyses. Findings This study highlights the role of employee hope in developing employees’ positive deviance intentions, and improving perceptions of organisational performance. Results demonstrate that the direct positive impact of hope on positive deviance intention was significant. Furthermore, positive deviance intention was found to positively impact employee goal attainment and perceived organisational performance. The authors’ employee hope model offers a better understanding of positive outcomes of employee deviance, suggesting that retail managers should invest resources to build strong employee–organisation relationships. Originality/value This is the first study to empirically demonstrate that employee hope can explain how customer-oriented positive deviance intentions help employee goal attainment and improve their perceptions of organisational performance.

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Zhang, Tanyu, Gayle C. Avery, Harald Bergsteiner, and Elizabeth More. "Do follower characteristics moderate leadership and employee engagement?" Journal of Global Responsibility 5, no. 2 (September 2, 2014): 269–88. http://dx.doi.org/10.1108/jgr-04-2014-0016.

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Purpose – This study aims to, given that most research focusses on leaders and ignores the influence of follower characteristics on either leadership or engagement, investigate whether employee characteristics moderate the relationship between perceived leadership styles and employee engagement. Recent research has shown that visionary and organic leadership paradigms positively influence employee engagement, compared with classical and transactional leadership environments (Zhang et al., 2014). Design/methodology/approach – Questionnaire data from 432 sales assistants, collected from retail shopping malls in Sydney, Australia, were analyzed. Findings – Structured regression analysis confirmed that the employee characteristics of need for achievement, equity sensitivity and need for clarity moderate the relationship between four leadership paradigms and employee engagement. The nature of the moderation varies in complex ways. Research limitations/implications – There is scope to confirm this study in different contexts, to include additional employee characteristics and reconfirm some scales and to remove common method variance. Practical implications – The findings suggest that to improve employee engagement: employers should recruit staff exhibiting characteristics predicted to generate high employee engagement; organizations should develop supervisors to ensure that they adopt leadership styles found to drive employee engagement; and recruiters should consider matching the characteristics of employees to the prevailing leadership paradigm(s) in the organization. Originality/value – This paper addresses a major gap in the literature by examining the moderating effects of follower characteristics on different leadership paradigms and employee engagement.

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Tully, Mary P., Karen Hassell, and Peter R. Noyce. "Advice-giving in Community Pharmacies in the UK." Journal of Health Services Research & Policy 2, no. 1 (January 1997): 38–50. http://dx.doi.org/10.1177/135581969700200109.

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Objectives: To review (1) the published evidence on the information provided with prescribed and purchased medicines by pharmacists and pharmacy assistants, (2) clients' expectations of advice about medicines from community pharmacies and their experience and use of it, and (3) appropriateness and rigour of study methods used. Methods: Papers, published between 1980 and 1995 inclusively, were identified based on searches of on-line databases, a published literature index, key pharmacy practice journals and cited references in the bibliographies of published papers. Those papers selected reported research findings on any aspect of medicines-related communications and the provision of advice about medicines to members of the public who visited pharmacies in the UK. The comparatively small volume of work and lack of design consistency meant that a subjective assessment, rather than a criteria-based objective review, was deemed appropriate. Results: Forty-two suitable studies were identified and are reviewed. No common definition of ‘advice’ has emerged. Most studies reported were quantitative, concentrating on the frequency of advice-giving in community pharmacies and only one study considered the impact of advice on outcome. The quality of advice given was judged highly variable, although pharmacists' referrals, where made, were considered appropriate. Given that pharmacy assistants appear to make most of the medicine sales, remarkably few studies addressed their contribution to advicegiving. The review can provide little insight into what determines when advice is provided, but it does illuminate the disparity between the advice that clients say they want and what they actually seek. Conclusions: Where there appears to be a consensus that advice-giving in community pharmacies is wanted, this review reveals a lack of shared understanding between consumer bodies and the pharmacy profession about who needs advice and when and how it should be given. The need for unsolicited advice-giving associated with the sale of medicines is particularly contentious. With the current programme of deregulation of medicines, this is an increasingly important issue to resolve. The authors suggest a need for a consensus-building forum to generate guidelines that meet shared expectations between clients, community pharmacists, government and the pharmaceutical industry.

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DeNora, Tia, and Sophie Belcher. "‘When You're Trying Something on You Picture Yourself in a Place Where They are Playing This Kind of Music’ — Musically Sponsored Agency in the British Clothing Retail Sector." Sociological Review 48, no. 1 (February 2000): 80–101. http://dx.doi.org/10.1111/1467-954x.00204.

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Despite the philosophical tradition from Plato onward, sociologists have not yet explored in full music's role as an active ingredient in social formation. This project has been left to environmental psychologists and market researchers who are more interested in ‘what’ music can cause than in exploring its mechanisms of operation and the implications of these mechanisms for the constitution of social agency. This paper draws upon ethnographic research in and around High Street retail outlets to examine music's role in shaping consumer agency – in-store conduct, purchase behaviour subjectivity, identity. Exploring music in this way illuminates the interface of material culture, social action and subjectivity. Music is used by retailers to signal target clientele and brand image and to structure the temporal dimensions of the retail to environment over the day, week and year. It is also used to structure in-store conduct. It is more important in relation to younger shoppers and to ‘browsers’. Some stores rely upon unacknowledged skill of sales assistants, who often act as ambassador users of store products, to make and implement local music policies. Music provides contextualization cues that may structure in-store subjectivity and clients' orientations to themselves as consumers and to goods on display. The heightened degree of aesthetic reflexivity exhibited by younger shoppers may be part of a transformation of the processes in and through which agency is produced and reproduced, one that is linked to an ascendancy of commercial control over agency's constitution.

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Rojas, Fernando, Giulani Coluccio, and Juan Vega. "Relationships between supply performance of pharmacies in Chile and their quality of customer service." International Journal of Pharmaceutical and Healthcare Marketing 12, no. 4 (November 5, 2018): 433–46. http://dx.doi.org/10.1108/ijphm-07-2017-0042.

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Purpose This paper aims to describe relationships between constructs adapted to the pharmaceutical field with respect to the measurement of the supply chains strategic and operational performance in private pharmacies, relating it to the quality of service perceived by users. Design/methodology/approach Relationships among the indicated constructs were validated through the use of structural equation models. This study includes the use of questionnaires adapted and applied to suppliers (pharmaceutical chemists and supply staff), operational managers (pharmacy assistants) and users (patients and clients) who visit different segments of pharmacies, such as chain businesses and independents located in the region of Valparaíso, Chile. The sample collected information from 128 establishments and 601 people, through which different relationships between segments were compared. Findings A structural model was validated on the basis of statistical principles. Furthermore, positive relationships were observed in the constructs studied where pharmacy chains had a statistical significance of less than 5 per cent between the responsibility of the supply process and the experience of the users, whereas independent pharmacies had a very significant causal relationship between operational managers and users. Practical implications The proposal can help predict the quality of service perceived by the user based on the behavior of sales and supply staff, which may be similar in other markets with similar characteristics. Originality/value The structural model proposed is original and adapts measurement scales validated from previous studies to be able to apply them in the pharmaceutical retail market.

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Zhang, Tanyu, Gayle C. Avery, Harald Bergsteiner, and Elizabeth More. "The relationship between leadership paradigms and employee engagement." Journal of Global Responsibility 5, no. 1 (May 6, 2014): 4–21. http://dx.doi.org/10.1108/jgr-02-2014-0006.

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Purpose – This study investigated whether the direct supervisor's leadership style affects employee engagement using Avery's classical, transactional, visionary, and organic leadership paradigms as the theoretical framework. The study also investigated how many and which components of employee engagement (“say”, “stay” and “strive”) contribute to the construct. The paper aims to discuss these issues. Design/methodology/approach – A sample of 439 retail sales assistants in Sydney, Australia, responded to a mixed-mode questionnaire survey. Factor analysis, independent t-tests, analysis of variance and structural regression models were used in the data analysis. Findings – Both research questions were supported. Results showed that the visionary and organic paradigms are likely to enhance employee engagement, whereas classical and transactional styles negatively affect employee engagement. Furthermore, the data confirmed that the three behavioral-outcome factors all do contribute to the employee engagement construct. Research limitations/implications – One implication for researchers is that an employee engagement measure with demonstrably high reliability and validity, and known components has been developed. This study could be replicated in different national and occupational contexts, the leadership measures reconfirmed and expanded, follower characteristics included as moderating variables, and links to organizational performance investigated. Practical implications – The findings suggest that direct supervisors should be encouraged to use visionary and/or organic leadership wherever possible to drive employee engagement. Originality/value – This paper is original in several ways. It resolves an ongoing dispute in the literature about the components of employee engagement, namely whether all three components contribute to the concept. In answering this question, a valid and reliable questionnaire was developed. Using four leadership paradigms, including classical and organic leadership that are rarely investigated, this study demonstrates that employee perceptions of the leadership style used by their direct supervisor are linked to employee engagement.

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Wernerfelt, Birger. "On the Function of Sales Assistance." Marketing Science 13, no. 1 (February 1994): 68–82. http://dx.doi.org/10.1287/mksc.13.1.68.

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Hidayatulloh, Syarif. "Perancangan Sistem Informasi Monitoring Sales Karyawan Pada PT. Panen Lestari Indonesia (SOGO PVJ)." Jurnal Teknologi Informasi 6, no. 2 (January 1, 2021): 148–56. http://dx.doi.org/10.52643/jti.v6i2.1094.

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Monitoring or supervision can be interpreted as an attempt to determine what is being done by assessing the results / accomplishments achieved and if there are deviations from the standards set, then immediately held repair business, so all results / accomplishments achieved in accordance with the plan In general monitoring is carried by leaders or superiors to subordinates. At PT. Panen Lestari Indonesia (SOGO PVJ) the supervision carried out by the leader or in this case the supervisor has not run optimally because there is no device used to help supervise the sales of each sales assistant and the sales assistant need to double check the sales that have occurred in the cashier to synchronize with the sales clerk have. This study aims to help supervisors to be able to supervise the sales of each salesperson on duty and to help the sales assistant to be able to check / synchronize sales that have occurred at the cashier more quickly and accurately. In developing this information system using the method prototype, the results of this research is the design of information system sales monitoring a-based employee web.

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Kim, Haklae. "Towards a sales assistant using a product knowledge graph." Journal of Web Semantics 46-47 (October 2017): 14–19. http://dx.doi.org/10.1016/j.websem.2017.03.001.

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Clark, Brian J., Theodore E. Howard, and Richard G. Parker. "Professional Forestry Assistance in New Hampshire Timber Sales." Northern Journal of Applied Forestry 9, no. 1 (March 1, 1992): 14–18. http://dx.doi.org/10.1093/njaf/9.1.14.

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Abstract Two hundred and forty private individual forest landowners who harvested timber in New Hampshire during 1987-1988 were surveyed to ascertain their use of professional forestry assistance in marketing timber, identify the sources of assistance, and measure landowners' satisfaction with the assistance and harvest. The harvesters sampled were divided into assisted and nonassisted categories. The two groups differed significantly in terms of management planning, preparation of sale inventories, use of competitive bidding, contact use, and method of harvest. On average, the private individual land-owner using assistance owned more timberland, sold from more acres, merchandized more products from the sale, had slightly higher post-harvest satisfaction rates, and indicated that 95% of their land would still be available for future harvest. By examining the differences and similarities between assisted and unassisted private landowners, methods to enhance the use of assistance in private timber sales are offered. North. J. Appl. For. 9(1):14-18.

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Sellerberg, Ann Mari, and Vesa Leppänen. "The contradictory role of the sales assistant: superordination and subordination." International Journal of Work Organisation and Emotion 6, no. 4 (2014): 352. http://dx.doi.org/10.1504/ijwoe.2014.068040.

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Graves, Ernest. "The Future of U.S. Security Assistance and Arms Sales." Washington Quarterly 14, no. 3 (September 1991): 47–56. http://dx.doi.org/10.1080/01636609109443721.

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Freedman, Darcy A., David Ngendahimana, En-Jung Shon, Kathryn Merritt, and Julia Pon. "Predictors of Supplemental Nutrition Assistance Program Use at Farmers’ Markets With Monetary Incentive Programming." American Journal of Health Promotion 33, no. 7 (June 3, 2019): 1039–48. http://dx.doi.org/10.1177/0890117119854708.

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Purpose: Healthy food incentive program implementation targeting people receiving Supplemental Nutrition Assistance Program (SNAP) benefits is supported by the federal Food Insecurity Nutrition Incentive (FINI) grant program. This study examined factors contributing to increased SNAP use at farmers’ markets with an FINI-funded incentive program. Design: Implementation evaluation. Setting: Sixteen states and District of Columbia. Participants: Two hundred eighty-two FINI-funded farmers’ markets open in 2016. Measures: Weekly SNAP sales and transactions per 1000 SNAP households in the Zip Code Tabulation Areas around markets. Analysis: Two-level hierarchical regression modeling. Results: Most farmers’ markets (53%) had less than 100 SNAP transactions in 2016. Weekly SNAP sales and transactions per 1000 SNAP households were 69.9% and 47.7% higher, respectively, if more than 1 incentive was available versus 1. Not having paid market staff resulted in declines in these sales (−34.3%) and transactions (−38.1%) compared to markets with paid staff. There was a 6.2% and 5.1% increase in SNAP sales and transactions for each additional produce vendor. Weekly SNAP sales and transactions were about 2 to 3 times higher in rural areas compared to metropolitan. Clustering of markets within states explained 10% of the variation in weekly SNAP sales and transactions. Conclusion: Four implementation factors were identified that may facilitate the reach of SNAP-based monetary incentive programs at farmers’ markets to maximize reach and impact among SNAP shoppers.

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Gardner, Nikolas. "Defense Sales and British Security Assistance to Oman, 1975–81." MCU Journal 10, no. 1 (May 15, 2019): 50–62. http://dx.doi.org/10.21140/mcuj.2019100103.

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Pauser, Sandra, and Udo Wagner. "A wearable sales assistant: capturing dynamic nonverbal communication behaviors using sensor technology." Marketing Letters 30, no. 1 (March 2019): 13–25. http://dx.doi.org/10.1007/s11002-019-09483-x.

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Santoso, Gempur, and Prihono. "Patern of Worker Fatigue for Standing Position of Shopkeeper." Tibuana 4, no. 01 (January 31, 2021): 61–64. http://dx.doi.org/10.36456/tibuana.4.01.3180.61-64.

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Work fatigue is a health and safety problemthat can be a trigger factor for accidents atwork. The purpose of this study was to analyzethe standing work position with work fatigueon the sales clerk (shop assistant) in the TradeShop, Sidoarjo. This type of research usesanalytic observational research, with a samplesize of 21 employees, with the technique oftaking through questionnaires and interviewsfor each employee in September, 2020. Thelevel of fatigue is analyzed using a percentage,with categories: 1 - ≤ 25 (Not Tired) , > 25 - ≤50 (Less Tired),> 50 - ≤ 75 (Tired), and> 75 - ≤ 100 (Very Tired). The results showed thatthe level of fatigue felt by a sales assistant(shop assistant) with a standing work positionwas in the "Less Tired" category as many as 15employees with a percentage of 71%, "A littletired" as many as 6 employees with apercentage of 29%, while for the category"Tired. and Very Tired "not felt by allemployees, so the percentage is 0%.Suggestion, for standing position salesassistant, who is still experiencing a bit offatigue need a brief relaxation, by sitting for awhile or leaning back for a while

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Tan, Su-Mae, Tze Wei Liew, Chin Lay Gan, and Wee Ming Wong. "Visual Style of Embodied Virtual Sales Agents." International Journal of Technology and Human Interaction 17, no. 1 (January 2021): 1–13. http://dx.doi.org/10.4018/ijthi.2021010101.

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The present study explored the effects of naturalism-stylization visual style of embodied virtual agents in an e-commerce website. An experiment was conducted in which participants (n=110) were paired with either the naturalistic or stylized agent that simulated the roles of a virtual sales assistant. It was shown that stylized agent produced significantly higher social perceptions of agent, perceived website social presence, perceived website social support than naturalistic agent. Moreover, stylized agent evoked significantly higher sense of website trust and lower perceived website financial risk from participants as compared to naturalistic agent. Further, the effects of visual style of agent on perceived website social presence was fully mediated by social perceptions of agent whereas the effects of visual style of agent on perceived website social support was partially mediated by perceived website social presence. Theoretical and practical implications of these findings are discussed in this paper.

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Spreer, Philipp, and Philipp A. Rauschnabel. "Selling with technology: understanding the resistance to mobile sales assistant use in retailing." Journal of Personal Selling & Sales Management 36, no. 3 (July 2, 2016): 240–63. http://dx.doi.org/10.1080/08853134.2016.1208100.

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Setyaka, Haryo. "PENGARUH KUALITAS PRODUK, PROMOSI DAN HARGA TERHADAP PENJUALAN KAROSERI WING BOX DI PT. MITRA TOYOTAKA INDONESIA." JURNAL LENTERA BISNIS 6, no. 1 (December 21, 2017): 48. http://dx.doi.org/10.34127/jrlab.v6i1.166.

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This study aims to examine and analyze the influence of the quality of products, promotions and pricing to sales product karoseri Wing Box at PT. Toyotaka Mitra Indonesia. The data used in this study was a questionnaire distributed to clients of PT. Toyotaka Mitra Indonesia as many as 95 respondents. The sampling method used was accidental sampling. The analytical method used in this research is multiple linear regression analysis using SPSS software application assistance. The results showed the quality of products, promotions and price together (simultaneously) significantly affect sales. Partially quality of products significantly influence sales with positive relationships, while sale prices and partially no significant influence on sales and promotions and price relationship is positive for sales. Keywords : quality of product, promotion, pricing, sales

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Muhammad Ramadhana Alfaris. "Fragrance Product Quality Improvement Assistance In the Creative Home Industry." Jurnal Pemberdayaan Masyarakat Madani (JPMM) 4, no. 1 (June 15, 2020): 304–22. http://dx.doi.org/10.21009/jpmm.004.1.01.

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This home creative industry is a new entrepreneur which makes deo active (deodorizer) in Pisang Candi village, Malang city. Trying to make simple and useful products by using simple equipment. Therefore it is necessary to be improved from the aspect of knowledge and skill, so that resulting in a quality fragrance product and able to compete in the market. The problems experienced by this partner are quite significant, such as packaging and label design that is less interesting, and then do not yet understand information technology to increase sales of fragrance product. the purpose of this program to improve product quality of fragrance product (deo active) like a deodorizer in Pisang Candi Village, Malang City. The method in this program is carried out comprehensively which is able to inventory the development of mindset in entrepreneurship, provide business facilities and equipment, and marketing through mentoring programs. The results of this program are partner products get better after being designed, the marketing process becomes more effective when through an online marketing system using e-commerce platforms in Indonesia so that increasing sales turnover of product.

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BAWDEN, JOHN R. "Cutting Off the Dictator: The United States Arms Embargo of the Pinochet Regime, 1974–1988." Journal of Latin American Studies 45, no. 3 (August 2013): 513–43. http://dx.doi.org/10.1017/s0022216x13000783.

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AbstractIn 1976, the US Congress halted arms sales to Chile. This paper examines the congressional debate over arms sales to Chile and the political and military consequences of the action. Recent scholarship has largely overlooked the embargo and its implications for regional security dynamics in South America. Initially US sanctions increased Chile's diplomatic isolation and military vulnerability, which made regional conflict more likely. However, Chile's ability to surmount the effects of the embargo eventually increased Augusto Pinochet's independence vis-à-vis Washington. When the Reagan administration began pushing for a transition to democracy, it lacked two key instruments for influencing a military government: weapons sales and security assistance.

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Minaker, Leia M., Meghan Lynch, Brian E. Cook, and Catherine L. Mah. "Exploring sales data during a healthy corner store intervention in Toronto: the Food Retail Environments Shaping Health (FRESH) project." Health Promotion and Chronic Disease Prevention in Canada 37, no. 10 (October 2017): 342–49. http://dx.doi.org/10.24095/hpcdp.37.10.04.

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Introduction Population health interventions in the retail food environment, such as corner store interventions, aim to influence the kind of cues consumers receive so that they are more often directed toward healthier options. Research that addresses financial aspects of retail interventions, particularly using outcome measures such as store sales that are central to retail decision making, is limited. This study explored store sales over time and across product categories during a healthy corner store intervention in a lowincome neighbourhood in Toronto, Ontario. Methods Sales data (from August 2014 to April 2015) were aggregated by product category and by day. We used Microsoft Excel pivot tables to summarize and visually present sales data. We conducted t-tests to examine differences in product category sales by “peak” versus “nonpeak” sales days. Results Overall store sales peaked on the days at the end of each month, aligned with the issuing of social assistance payments. Revenue spikes on peak sales days were driven predominantly by transit pass sales. On peak sales days, mean sales of nonnutritious snacks and cigarettes were marginally higher than on other days of the month. Finally, creative strategies to increase sales of fresh vegetables and fruits seemed to substantially increase revenue from these product categories. Conclusion Store sales data is an important store-level metric of food environment intervention success. Furthermore, data-driven decision making by retailers can be important for tailoring interventions. Future interventions and research should consider partnerships and additional success metrics for retail food environment interventions in diverse Canadian contexts.

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Madhani, Pankaj M. "Retail Workforce Sizing Strategy for Enhancing Service Delivery and Store Performance." International Journal of Business Strategy and Automation 2, no. 3 (July 2021): 1–19. http://dx.doi.org/10.4018/ijbsa.20210701.oa1.

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The retail workforce is a strategic lever of the retailer for improving sales growth, market share, and profitability. With optimal retail workforce sizing and structure, customers would get prompt sales assistance and service, shelves should be replenished in a timely manner, store employees should be neither idle nor overstretched, and compensation costs should be managed effectively. Undersizing may hurt retailers in the long run as it affects merchandising capability and customer services, which ultimately hurt store sales and profits. Retail workforce optimization keeps store employees happy, improves customer service, and reduces opportunity costs of lost sales. The research provides various frameworks that outline the impact of undersizing in retail stores on sales and profitability and provides a methodology to determine the optimal workforce size. The research also provides an illustration with various scenarios to investigate whether a retail store is understaffed and calculates the financial impact of undersizing on revenue and profitability.

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KIM, H. "A Dialogue-Based Information Retrieval Assistant Using Shallow NLP Techniques in Online Sales Domains." IEICE Transactions on Information and Systems E88-D, no. 5 (May 1, 2005): 801–8. http://dx.doi.org/10.1093/ietisy/e88-d.5.801.

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Pratten, John D., and Jean‐Baptiste Carlier. "Wine sales in British public houses." International Journal of Wine Business Research 22, no. 1 (March 23, 2010): 62–72. http://dx.doi.org/10.1108/17511061011035206.

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PurposeThe purpose of this paper is to examine the changes in wine consumption in UK public houses, and to consider if the sector is maximising its sales opportunities.Design/methodology/approachThis study has used both secondary and primary sources. Existing surveys have been used to gain details of the growth in wine sales and possible explanations for this. The trade press has suggested how licensees could improve their wine sales. Suppliers have been approached to discover to the level of assistance they offer individual outlets. Finally, surveys of the public houses and their customers were undertaken to discover the proficiency of their wine service.FindingsThe level of wine sales in the UK is growing rapidly. Much of this is consumed at home, but public houses could benefit from the trend. Some have done so, but the surveys suggest that many do not market the product effectively.Research limitations/implicationsThe study is a very limited one, and only considers one town, one area of another town and their customers.Practical implicationsThe results of the survey suggest that all licensees could consider the possibility of improving sales by offering a higher quality service to their customers.Originality/valueAny research which may assist the quality of service offered in the licensed trade should be of interest to all stakeholders.

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Sadeghzadeh, Claire Jon, Jessica Soldavini, Daniella Uslan, and Molly De Marco. "Novel Sales Tracking Method to Evaluate a Healthy Corner Store Intervention." Health Promotion Practice 21, no. 3 (July 24, 2018): 401–9. http://dx.doi.org/10.1177/1524839918789379.

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This article describes a Supplemental Nutrition Assistance Program—Education-funded (SNAP-Ed) healthy corner store intervention and novel evaluation method for tracking sales of promoted foods in two corner stores in North Carolina. The healthy corner store intervention was designed to encourage the purchase of healthy foods among SNAP participants. Stickers were placed on eligible foods to highlight healthy options as well as assist with tracking the sales of those products. Store staff removed the sticker and placed it on a tracking sheet that recorded the date, number of healthy foods purchased, whether the purchased item(s) contained a fruit or vegetable, and the type of payment. Storeowners were interested in participating and remained engaged throughout the program; however, there were challenges with fidelity to the intervention and its evaluation using the sticker method to track sales. Additional research on methods for evaluating healthy retail interventions that are simple, low cost, and feasible for retailers that do not have electronic sales data is needed.

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Imelda C., Vieta, Dian Ferriswara, and Agustiawan Djoko B. "STRATEGI NEGOSIASI DAN KONSEP KONTRAK PEMASARAN PADA KELOMPOK USAHA TEMPE DI MEDOKAN SEMAMPIR KOTA SURABAYA." SPEKTA (Jurnal Pengabdian Kepada Masyarakat : Teknologi dan Aplikasi) 2, no. 1 (June 11, 2021): 49. http://dx.doi.org/10.12928/spekta.v2i1.3078.

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Medokan Semampir Surabaya has a tempe business group chaired by Mrs. Pujianti, where when she founded her business for the first time, the tempe industry was one of the household agro-industries with great potential to be developed. Constraints on agreements between entrepreneurs and buyers who are large entrepreneurs whose credit payment patterns make entrepreneurs afraid of not being paid, so there is a need for an appropriate agreement for the security of both parties, with assistance in writing letters by legal practitioners and law teachers to make the agreement safe. Promotional assistance in the form of digital marketing also makes sales increase to buyers outside of existing ones. The purpose of this community service is to make micro entrepreneurs understand and be familiar with the safe sale and purchase legal agreements for sellers and buyers and to start entering the virtual world for selling their tempe products. This community service methodology is by direct assistance to entrepreneurs to make sales agreements and create social media accounts for digital marketing. The results of this community service are in the form of a letter of agreement and a social media account for tempe entrepreneurs.

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Journal articles on the topic 'Sales assistants'

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