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1

Marvin, Heath (Heath Allen). "Dynamics of sales compensation systems for complex sales in the semiconductor industry." Thesis, Massachusetts Institute of Technology, 2016. http://hdl.handle.net/1721.1/106256.

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Thesis: S.M. in Engineering and Management, Massachusetts Institute of Technology, School of Engineering, System Design and Management Program, Engineering and Management Program, 2016.
Cataloged from PDF version of thesis.
Includes bibliographical references (pages 66-67).
The semiconductor industry has entered a new phase where growth is in line with the rest of the economy. This change from rapid growth to average growth is forcing changes in how business is done across the industry. One area that can be inspected is incentivization and compensation of companies' sales forces. While the state of the practice in the industry is to pay commissions on sales made, research indicates that the semiconductor sales process may be more effective without commissions. This thesis uses System Dynamics modeling and simulation techniques to analyze the differences that result from different types of incentive plans for salespeople in order to test the robustness of a non-commissioned model against the more traditional commissioned model. The results show which incentive approach is more robust in the new economy. The modeling of these different incentive approaches shows that a non-commissioned sales force is superior in every scenario. While a commissioned sales force can drive growth, the sales force is less effective when paid commissions so price advantage must be used as a lever to drive sales to the level that a non-commissioned sales force can achieve. In growth, recession, and stability, a non-commissioned sales force is shown to be more effective when selling a complex product in a complex industry.
by Heath Marvin.
S.M. in Engineering and Management
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2

Tarar, Shahid Iqbal. "Web based sales management system." Thesis, Mälardalen University, School of Innovation, Design and Engineering, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-10368.

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Paramount Salt Handicraft A wholesale Himalayan salt company was previously doing business in traditional way and was limited only to the local market. However from the start day management was planning to expand the business to more locations and to attract more customers. So to expand the business and to attract the international customers and customers from other cities of Sweden it was necessary to make it available over the internet so that customers can easily get knowledge about the company’s products and purchase them. So the need of an online web shop was realized to bring the company’s plan into reality. The online shop will be act as a medium of interaction between the customers and the company and it will enable the customers to buy products online and make payments electronically and after that the products will delivered to them. Throughout the process the customers can easily track the overall status of their orders.

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3

Laxmidhar, Mohammad, and Dnyanesh Sarang. "Exploratory Investigation of Sales Forecasting Process and Sales Forecasting System : Case Study of Three Companies." Thesis, Jönköping University, JIBS, Business Administration, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-718.

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The future has always caught the attention of the human being. The thirst of exploring the future and to know the unknown has driven the human being toward innovativeness.

Companies are expanding their operations worldwide since the past few decades. Profit growth coupled with an effective strategy has become the primary need of global companies. Research in this area has given rise to optimization of the supply chain for higher profitability. Considering the overall strategy the company needs to plan production well in advance. The operational planning comes in picture at this moment. In order to reduce excessive inventory at each stage of the production; one should know the demand of the next stage and preferably the end customer demand. The process of sales forecasting is undertaken to predict demand at different stages. It is a complex managerial function and hence needed to be undertaken by a scientific way. The sales forecasting the function includes process of forecasting, administration, hardware, software, users and developers of forecast.

Historically sales forecasting has been considered as a side activity by most of the companies. Sales forecasting has not been considered as an important function of marketing and finance. Very few companies have seen sales forecasting by a scientific management point of view. Less research has been reported in sales forecasting in comparison to other managerial functions. Planning based on sales forecasting; may be part of a selected strategy for growth and profitability. These facts have attracted us to study sales forecasting as a managerial function.

The purpose of this study is to describe and analyze the sales forecasting process, sales forecasting system, sales forecasting methods and techniques. Further proposing possibilities of improvements in existing forecasting process is also purpose of this study.

We have selected three manufacturing companies for this study based on purposive sampling. Considering research interest in phenomenon study; we have selected a qualitative research strategy for this study. We have selected a case study method for our research as it is the most appropriate tool to study the relation between theory and phenomenon. For this research, we have collected the data by semistructured interviews based on a pre formed questionnaire. The questionnaire has been prepared with respect to our research purpose and open ended questions were used to gather extensive data. The data gathered during interviews, have been analyzed by the use of ‘Flow model’ suggested by Miles and Huberman (1994).

Results from this study shows that there is a need to see ‘sales forecasting’ as a management function rather than a computer activity. To achieve the best information integration throughout the supply chain, increased information visibility is needed. To achieve accuracy in both forecasting and planning; collaborative forecasting may be used. Forecasting software needs to have a suite of methods towards product specific forecasting. The need of customized softwares has also been indicated by this study. The need to measure performance of forecasting by means of accuracy, cost and customer relationship has been concluded.

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4

Derks, Wouter W. C. "Enhanced exception handling in sales order processing workflows." Thesis, Loughborough University, 2003. https://dspace.lboro.ac.uk/2134/34298.

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In a general study of the literature eleven main areas of research were considered relevant to workflow management and its application in the domain of Sales Order Processing (SOP). It was concluded that exception handling may provide a unifying focus on the dynamic behaviour of workflow systems. Indeed this initial study revealed that current workflow approaches: (1) will overly constrain sales order processors as they seek to handle exceptions by imposing unrealistic and thus rigid ways of working onto their end-users; (2) do not support the needs of workflow system developers very well, since their workflow specifications are time-consuming to develop and maintain and are difficult to verify. Having made these observations this study conducted a detailed literature study and identified three main classes of workflow approaches, namely: traditional workflow approaches (i.e. SADT/IDEF0, Grai Nets, IDEF3, IEM and ClMOSA), ECA workflow approaches (i.e. WIDE and Rapide) and transactional workflow approaches (i.e. Sagas, ConTracts, and Partial Rollbacks). Subsequently it was decided to study specific properties of sales order processing exceptions and their effects.
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5

Wahlström, Ola. "Integration between a sales support system and a simulation tool." Thesis, Linköpings universitet, Institutionen för teknik och naturvetenskap, 2005. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-97812.

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InstantPlanner is a sales support system for the material handling industry, visualizing and calculating designs faster and more correctly than other tools on the market. AutoMod is a world leading simulation tool used in the material handling industry to optimize and calculate appropriate configuration designs. Both applications are favorable in their own area provide a great platform for integration with the properties of fast designing, correct product calculations, great simulation capabilities and the visualization of moving systems. The purpose of the thesis is to find a method for the integration between these two applications and implement the chosen method as a plug-in to InstantPlanner. Integration between applications can be done with numerous different methods. This thesis defines possible paths of integration, bringing forth API, parsing and third party applications as possible solutions. The benefits and disadvantages are discussed leading to a design proposal, containing an own compiler, which then is implemented for testing. The thesis concludes that the integration of the applications is possible and successful with the chosen method. The implementation making time saving features available with possible cost reducing effects as results. A recommendation is placed to follow up and further develop the possible paths of integration, through market analysis and communications between Configura Sverige AB and Brooks Automation, Inc.
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6

ALM, RAGNAR, and RUDY KYRÖNLAHTI. "Take time to make time : What to consider when managing multi-channel sales systems with the objective to increase sales efficiency." Thesis, KTH, Industriell Marknadsföring och Entreprenörskap, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-199187.

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Traditional sales systems have been disrupted by technological developments. In order to  adapt, companies are changing the way they interact with their customers in business-to-business markets. In the last three decades, multi-channel strategies have spurred the proliferation of different sales channels and new ways of managing sales systems. The purpose of this research was to investigate what should be considered when managing multi-channel sales systems with the objective of increasing sales efficiency. The study has investigated current utilisation of multi-channel sales systems in the context of a business-to-business setting in industrial companies that are involved in the Swedish automotive industry. Multi-channel sales systems can be utilised to achieve many different objectives. However, this research pays specific attention on how to improve sales efficiency by utilising multi-channel sales systems in the context of a business-to-business setting. The research employed an explorative case study, where semi-structured and structured interviews were conducted at a case company and at companies that are first or second tier suppliers in the Swedish automotive industry. The qualitative data were analysed using thematic analysis. The empirical findings indicate that the most prevalent measure for increasing sales efficiency is to prioritise and allocate customers based on economic attractiveness. Furthermore, the key issues that impede sales efficiency in multi-channels sales system are misaligned sales activities, deficient prioritisation procedures, insufficient promotion of customer value and inadequate focus on customers. The findings highlight key areas to address and may provide guidelines for the design and management of multi-channel sales systems with the specific purpose of obtaining sales efficiency. The implications of this research are mainly practical and are aimed at supporting sales managers, or individuals in similar positions engaged in multi-channel sales system design and management, in obtaining sales efficiency. Managers should focus on aligning sales activities across the whole  sales system, allocate customers according to prioritisation and stay in line with market developments by understanding customer behaviours and perceptions.
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7

Strydom, Kevin. "Developing a control system to manage sales coverage effectiveness / Kevin Strydom." Thesis, North-West University, 2007. http://hdl.handle.net/10394/1851.

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Construction equipment sales companies are faced with ongoing changing critical customer requirements driven by economic conditions and in particular, the exponential growth of the past few years. This has had a tremendous impact on the business requirements requiring operational changes affecting both processes and placing increased pressure on personnel. Furthermore, sales managers within the earthmoving industry require an objective approach to the management and measurement of territory sales effectiveness. Therefore, the goal of this study was to determine key determinants of a control system to manage sales coverage effectiveness, and to recommend a model to help sales managers manage sales coverage effectiveness. Sales process improvements, sales management requirements, defined territory sales and quantitative indicators are conceptualised as key drivers of salespersons' performance, improved sales coverage and sales organisation effectiveness. The results of this study indicated a strong relationship between salespersons' outcome performance and sales organisation effectiveness, as long as sales managers implement a sales control system to manage sales coverage effectiveness. Managing sales coverage effectiveness entails a series of processes that ensure salespeople are spending most of their available time selling construction equipment. In order to achieve this, this study focused on the assessment of the sales force perception of the generic issues of sales force management; these include monthly reports, setting sales targets, territory assessment, territory realignment and sales management effectiveness. These findings identify important implications for managers in considering the effectiveness of a sales control system and implementation through sales operations that should impact favourably on an organisation's market share.
Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2008.
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8

Weiner, Steven David 1956. "The effect of improved aircraft efficiency on helicopter sales using system dynamics." Thesis, Massachusetts Institute of Technology, 2000. http://hdl.handle.net/1721.1/91712.

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9

Sales, Phillip Kingston. "Integration of tracking into horizontal underground transportation system / by Phillip Kingston Sales." Thesis, North-West University, 2009. http://hdl.handle.net/10394/3109.

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The world, especially the business world, has changed from consisting of different countries and markets to one global market. This can be attributed to better transportation, communication and information systems. This new development has changed the rules of the business game. No more do companies compete with local players only but increasingly with foreign based entities. Many experts argue that top companies in the world today are those that have embraced new technologies to improve their entire operations. New information technology allows them to integrate their operations upstream with their suppliers, downstream with their clients as well as in-house to improve their efficiencies. This includes mining companies who have to introduce new information, communication and transportation systems to compete with their global counterparts. This study investigates the operation of South African underground mines operation. This is done with a focus on the integration of tracking technology into the horizontal transportation system. The objective is to improve productivity due to better process control. In order to achieve this objective the entire operational process had to be divided into key elements that had to be investigated. The following key elements were identified and investigated: Information and communication strategy, Organisation structure, Departmental integration, Organisational processes, Management information, Information management, Management information system, Solution selection criteria, Causes of low productivity, Problems with logistics system, Technology implementation methods, Outsourcing, Reasons for technology failure and Future challenges facing industry. The investigation was done in four phases. The first phase provided a framework for a literature study. The second phase comprised a literature study that would set the foundation for the empirical study. The third phase consisted of the empirical study, research methodology and data gathering. The fourth and final phase consisted of data grouping and analysis, conclusions and recommendations. Among the conclusions drawn, the following stand out: There is a general problem in the industry that can be attributed to logistics. There is also a problem of information quality and information flow among the different departments that lead to poor integration. Another problem that was highlighted is the non-involvement of end-users in technology selection and implementation. In terms of future challenges facing the industry, poor education levels, productivity and commodity prices were identified. In terms of solutions for the future, integrating technology, with the involvement of end users, were mentioned. All these findings were uniform across the different mining houses, which show the similarity of the industry culture.
Thesis (M.B.A.)--North-West University, Vaal Triangle Campus, 2009.
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10

Lynch, Ronald. "Effects of Implementing a Competency-Based Performance Management System on Measures of Sales Performance." Thesis, University of North Texas, 2000. https://digital.library.unt.edu/ark:/67531/metadc2463/.

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Use of competency models has exploded in recent years. Unfortunately, the empirical research to validate such systems is scarce. This study explores the relationship between Competency-based Performance Management Systems and sales performance to determine whether the use of these systems increases performance. Performance data from sales representatives in a medical products company were examined to determine changes in performance following the introduction of the Competency-based Performance Management System (N=64). Correlations with performance were obtained for each competency dimension to determine if any factors were highly correlated with performance and if state-factors were more positively correlated with performance than trait-factors (N=66). The study found no significant relationship between implementation of a Competency-based Performance Management System and sales performance. Also state-factors were not more positively correlated with sales performance than trait-factors.
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11

Coltellaro, James J. "Computerized point of sales system Morale, Welfare, and Recreation Department Long Beach, California." Thesis, Monterey, California : Naval Postgraduate School, 1990. http://handle.dtic.mil/100.2/ADA231298.

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Thesis (M.S. in Financial Management)--Naval Postgraduate School, June 1990.
Thesis Advisor(s): Zambo, Leslie J. Second Reader: Eberling, Glenn D. "June 1990." Description based on signature page as viewed on October 21, 2009. DTIC Identifier(s): Computer programs, inventory control, cash management, trading, theses. Author(s) subject terms: Computerized point-of-sales, inventory control, cash management. Includes bibliographical references (p. 35). Also available online.
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12

Ratto, Roberto Quintas. "An analysis of adopting RFID in the Brazilian Air Force uniform sales system." Thesis, Monterey, California. Naval Postgraduate School, 2011. http://hdl.handle.net/10945/5663.

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Approved for public release; distribution is unlimited.
The Brazilian Air Force Uniform Sales System (USS) is experiencing continuous sales growth in its points of sale at Air Force bases and an intensive use of labor force in its operations, which have led the Subdirectorate of Supply (SDAB), the USS Central Organization, to designate Radio Frequency Identification (RFID) as a viable option to improve USS operations, currently performed manually. This project assesses the current state of USS processes, redesigns the processes considering the integration of RFID, and provides a cost and benefit analysis (CBA) of adopting the technology to contribute to SDAB's decision-making process and further studies. The scenario created where RFID is present, and the data (i.e., investments needed, and time and operators utilized) gathered from the SDAB personnel who control and execute the tasks are the basis to assess the potential net benefit associated with the process change. The CBA focuses on quantitative analysis by contrasting the costs necessary to implement RFID with the savings the technology may produce within the Uniform Sales System. The net present value (NPV) indicates that the RFID implementation intended by SDAB is sufficiently valuable to justify the investments.
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Yeh, An-Sheng. "A study of the U.S. Foreign Military Sales and the ROC procurement system." Thesis, Monterey, California. Naval Postgraduate School, 1988. http://hdl.handle.net/10945/23128.

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14

Sichler, Marek. "Model komunikačního prostředí obchodních zástupců." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2009. http://www.nusl.cz/ntk/nusl-222211.

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The thesis deals with design of communication environment model for sales representatives of EISBERG company. Based on the current state analysis was designed a model for cooperation of salesmen and other units of the company, which care continuously for the customers.
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Majid, Mamun Sirajul. "An Integrated Point of Sales System with Magnetic Stripe Card Reader for Binary-based Multi-level Marketing (MLM) Business System." Thesis, Uppsala University, Department of Information Technology, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-129456.

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Destiny-2000 (Pvt.) Ltd. is a Multi-Level Marketing (MLM) company operating in Bangladesh which has adopted the Binary System of MLM. Binary systems are a multilevel marketing compensation plan which allows distributors to have only two front-line distributors. Everyone else goes beneath those people. The thing that determines whether one can get a commission from a person is not what level he is on, but rather how much purchase volume is generated in the levels between one and that person. Destiny-2000 has more than 130 Net offices (so called Net office which is bigger than Branch office) / Branch offices. As of 4th October 2007, the total number of distributors/ members is 1,322,361.

To make certain level of profit to keep the sales commission and incentive amount attractive for current and prospective distributors the minimum purchase volume for joining the sales network is moderately high by Bangladesh standard.

Destiny-2000 (Pvt.) Ltd. is exploring several options to attract their prospective and current members/ distributors. To this extend, the IPOS developed in this project reduces the one-time purchase burden for prospective members and allows current members to utilize their accumulated points by conveniently purchasing products from a shopping mall.

An Integrated Point of Sales (IPOS) System with Magnetic Stripe Card Reader application has developed based on shopping mall, which will be demonstrated using screen shots.

The complete system in this project, consist of several programs using Visual Studio.Net, C#, Visual Fox Pro, an SQL Database like MS SQL Server 2000, One GUI application, a set of reports using Crystal Report and magnetic stripe card reader, Point Privilege Card(PPC), Barcode Scanner etc.

Keywords: PPC, MLM, IPOS, Software, Development, Magnetic Stripe Card Reader, Barcode Scanner, Visual Studio.Net, C#, Visual Fox Pro, Crystal Report, MS SQL Server 2000, Binary System, Database, Point Privilege Card, Destiny Point, Distributor, Member

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16

Knight, T. D. "The development of an integrated sales forecasting and production planning system for the brewing industry." Master's thesis, University of Cape Town, 1991. http://hdl.handle.net/11427/22187.

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Bibliography: pages 129-132.
Considerable imminent in change on the this country. political and economic front is There is constant demand on businesses to improve productivity in the face of rising inflation, a trend that is unlikely to reverse given expected high wage demands. The liquor market is consider-ably influenced by government legislation and the state of the economy, hence companies operating within the liquor market are challenged with improving productivity in a changing environment. In order to facilitate productivity improvement, sales and production requirements need to be ascertained. The objective of this thesis is to design personal computer- based sales forecasting planning system that will aid a brewery productivity and minimise costs, through an integrated and production to maximise an ability to accurately forecast beer sales and translate such forecasts into efficient production plans. Fundamental to ensuring that the optimum production scenario is achieved is the need to generate a number of production scenarios for comparative purposes. To this end, the sales forecasting and production planning systems must be fully integrated, thereby allowing for the efficient generation of "what if" type analyses.
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17

Zhai, Ting. "Hollywood Stock Exchange method applied to automobile industry: Online trade platform of marketing forecast for future automobile model sales." Thesis, University of Ottawa (Canada), 2005. http://hdl.handle.net/10393/27098.

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The Hollywood Stock Exchange (HSX) is an online stock platform used as a tool for the market research and movie production in the movie industry. The purpose of the thesis is to make a study of the possibility of simulating an online automobile stock trade platform for the automobile industry in its market research and forecasts about the future auto model sales through insightful data analysis of the feedback and customer behaviors with the similar approach of the HSX. The author's study shows some rather encouraging results about the applicability of the ASE for the automobile industry forecasts, and the author has come to a conclusion that although there are some differences between the HSX and the ASE, the technology and mechanism of the HSX could be developed for a wider range in its application, and that the HSX could be applicable to the ASE because the ASE can be easily conducted via Internet in terms of organizational and technical aspects, and it seems to work well under different incentive structures and even with a limited number of participants. With the encouraging results, a review of the forecast accuracy of the ASE for automobile industry forecasts has been proposed for further researches. (Abstract shortened by UMI.)
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18

Askariazad, Mohammad Hossein. "A neuro-fuzzy system for supply cahin management : Analysis of marketing and sales function value contribution." Thesis, University of Bristol, 2009. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.500406.

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19

Maia, Inês de Sottomayor da Cunha Sampaio. "SOGRAPE: Sales team incentive system." Master's thesis, 2014. http://hdl.handle.net/10071/8519.

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Project
The purpose of this project is to provide Sogrape, a Portuguese wine producer and distributor, three different proposals for the new sales department incentive system in order to enable the company to reach the maximum potential out of the sales department employees, since they are uncertain about the motivational factor of the current system. The methodology of the project followed three phases. The first was an initial interview with Sogrape’s human resources to understand the major concerns about the actual incentives program in use and collect information on the company, and more specifically, information on the regulation of the career policy, performance appraisal and incentives system. Secondly, a detailed analysis was performed on the information and regulations provided by the company. Thirdly, an interview to two employees from the sales department was conducted. The information gathered enabled the identification of the weaknesses of the current incentive system, and consequently, the definition of the core objectives to be used as a basis for the proposals’ design. Regarding the three proposals, and supported by their comparison, decision making matrix and critical analysis on the potential to achieve the defined objectives, the company has to choose the one that better fits its interests based on the criteria that it most values. Regardless of the fact that the company should be the one to choose amongst the three different proposals, an implementation plan was also developed for the second proposal (the most complex) as an example to highlight the required actions and time.
O objectivo do projecto em causa é providenciar à Sogrape, uma produtora e distribuidora de vinho Portuguesa, três propostas diferentes para o novo sistema de incentivos do departamento comercial, que permitam à empresa atingir o máximo potencial dos trabalhadores deste departamento, já que o departamento de recursos humanos não está certo quanto ao potencial motivador do actual sistema. A metodologia do projecto seguiu três fases. A primeira centrou-se numa entrevista com o departamento de recursos humanos, para compreender as principais preocupações relacionadas com o actual sistema de incentivos, recolher informação sobre a empresa e sobre os regulamentos da política de incentivos, avaliação de desempenho e do próprio sistema de incentivos. Na segunda fase foi desenvolvida uma análise das informações e regulamentos fornecidos. Na última fase conduziu-se uma entrevista a dois trabalhadores do departamento comercial. A informação recolhida permitiu identificar os pontos fracos do actual sistema de incentivos, e consequentemente, estabelecer três objectivos principais a serem usados como ponto de partida na definição das propostas. Considerando as três propostas, com a ajuda da comparação entre elas, a grelha de tomada de decisão, e a análise crítica tendo em conta o potencial de cada uma para atingir os objectivos definidos, a empresa tem de escolher a proposta que mais se adequa aos seus interesses, dependendo dos critérios mais valorizados. Apesar da escolha entre as três propostas recair sobre a empresa, um plano de implementação foi desenvolvido para a segunda proposta (mais complexa) para destacar as acções e o tempo associado necessário.
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Lu, Ting-Chang, and 盧廷昌. "A Collaborative System for Sales Forecast." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/46693190769521808730.

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碩士
國立中興大學
資訊科學與工程學系所
98
In the competitive global market, the period of product life cycle is getting shorter and shorter. In order to reduce the overall product cost, suppliers needed to be deployed not only in-country but also around the globe. When it comes to supplier solicitation, we need to consider the transportation cost, procurement cost and inventory cost. We should be able to maximize the margin by taking all these cost factors into account. However, this is not an easy target to reach. When a good being produced, suppliers take the roles to provide raw material by truck, rail, sea or air to our warehouse, then we use these raw materials to make the parts or finished-goods. Some of the finished-goods will be distributed to customer or retailer’s site, and rest of them will be stored in finished-goods warehouses. All the suppliers, factories, warehouses, distribution centers and sales channel are connected to each other. They are all the points that SCM should considered, and we call the facilities “logistics network”. All we have to do is to improve the service levels and control the costs between each node in the network. Globe Union Inc. is a company that produces faucet and bathroom product, when thousands of products are ordered or produced, the company needs to place purchase orders to the suppliers to get raw materials. Under the circumstances we should consider how many quantities should be ordered, how much lead time of the products will be produced and transferred to retailer or wholesaler channel, MOQ (Minimum Order Quantity) and lot-size are also the item attributes we should consider. We use DCM system and customized it to fulfill our purpose. For now it can help us to organize all the data and generate demand forecast and replenishment recommendations. Due to the long lead time between factories and distribution center (around 1 month to 3 months), we usually set higher safety stock level to prevent the inventory shortage in the past. However, in order to reduce the inventory cost we should lower the safety stock level. This will lead to the forecast accuracy of the inventory safety stocks. For this reason we proposed several methods to try to improve the forecast accuracy of active products and new products.
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Lin, Kai-Zheng, and 林開正. "Lost Sales (s,S) Inventory System." Thesis, 1996. http://ndltd.ncl.edu.tw/handle/64578833143594068812.

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碩士
國立成功大學
工業管理研究所
84
The topic is about the research of the optimization of deterministic (s,S) inventory system and the approximated heuristic solution of distributed (s,S) inventory system.
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Fatih, Ghilman, and 吉雷曼. "MOVIE SALES PATTERN CLUSTERING FOR RECOMMENDATION SYSTEM." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/63006215275454988404.

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碩士
國立臺灣科技大學
工業管理系
103
A recommender system (RS) where consumers are presented with items that are relevant to them obtains a lot of attention on e-commerce. By utilizing consumer’s explicit feedback given to the system, recommendation given can be more accurate. The mathematics behind RS is using a matrix sized number of users multiplies number of items available. Calculating this very big matrix is exhaustive and inefficient. In this research, the concept of divide-and-conquer were borrowed by clustering items into several groups for enhancing the matrix computation in RS. Twitter’s user movie rating data was used to generate the matrix and IMDb movie data was used for clustering the movies. Two-step clustering was proposed to first cluster the movies based on its internal attributes. The second step is clustering movies by sales pattern of each movie. When clustering movies by sales pattern, the duration of a movie shown in theater can be considered as a product life. For better clustering time-series sales pattern, the discrete sales information was transformed into functional data. The functional data clustering was performed and the accuracy, computation time and recommendation given by traditional RS and our pre-cluster RS are compared. We found by clustering the items before doing matrix factorization, the accuracy of the predicted rating is better and computation time is faster. Moreover, the recommendation given is also based on the combination of latent features and items similarity.
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Cai, Chao-Yu, and 蔡超宇. "Development of Mobile System for Sales Department." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/2k2yhf.

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碩士
中原大學
數學研究所
102
As our daily habbit evolves, electrovnic network devices and the network itself are getting more and more convenient. Nowadays, almost everybody has some sort of smart devices available foe use, no matter it is a laptop, a smart phone or a tablet PC. Even when we are waiting for train, MRT, taxi or a just waiting for the stop light, we can easily get connected to the internet. We now no longer have to sit in front of our computer to access the network. Thus how to utilize this convenience in our daily life and in our work has become our main goal. By using HTML5, CSS, JavaScript, jQuery Mobile, PhoneGap and the Parse cloud platform, we can accomplish the following goal: company sales person no longer to bring along a vast amount of documents in paper form. All we have to do in to use our own smart device, and access the system that we are going to develop to complete our jobs. HTML5, CSS and JavaScript nowadays are important tools that we use to design our web application. jQuery Mobile and PhoneGap are increasingly popular in recent years. As for Parse, it is one of the newly appeared cloud platforms. By combining these convenient langguages and tools, we can easily develop our own system with some creative thoughts of our own. Then if we have just a smart phone with us, we can still use it to access our clould based system and complete our jobs with ease.
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Tang, Qunhong. "Time dependent after-sales field service system planning /." Diss., 2005. http://gateway.proquest.com/openurl?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&res_dat=xri:pqdiss&rft_dat=xri:pqdiss:3167082.

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25

Chang, Jing-Shian, and 張靖憲. "Intelligent sales-shopping and collection point applications system." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/09308139729681926721.

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Abstract:
碩士
中山醫學大學
醫學資訊學系碩士班
102
Today, the collection point method of store mostly use paper-based to achieve. However, paper-based collection point cards is not only a waste of green resources, consumers also need to carry out a stack of cards. It will cause inconvenience to carry on. Moreover, for those who venture capital less, it is also very difficult to purchase a pos system. If you do not have a good management system of easy for use, construction a store is the trouble. Therefore, we developed a convenient and“Intelligent sales-shopping and collection point applications system” in a smart phone. It is a App which divided into server and client, consumers can download the Client App from Google play, and via Bluetooth wireless transmission makes it is easy for a simple collection point meanwhile, User can also search near server App within one kilometer through the functions of the system using Google maps﹐ can also watch their related activities and collection point information . Hence, consumers can easily find nearby businesses conduct activities collection point. Costs for business purposes will no longer need fix and the high cost of POS system, meanwhile also allowing businesses to remove the cost of printing collection point cards and pasters. For consumers, as long as holding a smart phone can make easier collection point and no longer needed to use a stack of collection point cards.
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CHIU, CHUI-WEI, and 邱垂尉. "Action Research of After-Sales Service System Implementation." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/b84b67.

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Abstract:
碩士
國立臺灣科技大學
資訊管理系
102
With the rapid development of high-tech products, electronics manufacturing industry has become highly competitive industry. To be excellent, not only good product specifications and good product’s price, but also good after-sales service, impacts customer thinking & buying decisions. Since it was established, the company's been dedicated to its own brand management and product development, and therefore the main products-physical camera has the highest market share. In recent years, more attention to after-sales service operations. Each process, including raw materials procurement, purchasing, assembly manufacturing, product sales and distribution, should effectively control cost and good quality, to reduce operating costs and improve operational efficiency. And provide after-sales services, through after-sales service system to manage the process of return or replacement. In this study, explore the plight of import after-sales service system processes by action research. Through change management to build the system, its development consists of four phases: consensus construction, teamwork and inter-departmental communication, system integration, and on-line system verification. Through action research, execution and loops of five stages- problem analysis, program development, implementation, evaluation, and learning, to analyze how companies communicate and coordinate with customers, so that the system can successfully on-line. The study found that the difficulty of project management by big bang implementation is greater than by step-by-step implementation. Project managers should be the company’s staff, understand the company business processes, and has a good ability to integrate resources. The confidence of the members should be inspired and have a good performance at the end of the project. Otherwise, at the time of the next phase, the project may not be able to get the resources and then lead to failure.
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27

Cho, Yen-Ting, and 卓彥廷. "Electronic Shopping Incorporated Integrated Point Of Sales System." Thesis, 1996. http://ndltd.ncl.edu.tw/handle/69153401217719686501.

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Abstract:
碩士
國立臺灣大學
工業工程研究所
84
Object-oriented and relational database technology, with WWW( World Wide Web) networking technique, are used in this research to analyze, design, and implement an electronic shopping incorporated information management system for point of sales, namely ESIIPOS(Electronic Shopping Incorporated Integrated Point Sales System). The presented ESIIPOS system consists of thirteen modules: electronic shopping system, collection management customer order management system, supplier order management purchasing management system, marketing management system, management system, refund management system, financial management system, customer management system, supplier management system, marketing decision supporting system, and purchasing decision supporting system. Using object-oriented analysis and design technique, object schema are generated to analyze the relation between objects. Schema are derived from system analysis to study behaviors of objects and identify the operation flow of these events. database analysis and design technology is applied to design databases for these objects. ESIIPOS system is implemented in Foxpro database language and HTML(HyperText Markup Language) on personal computers, with graphical user interface.Functions of traditional POS system have been extended in ESIIPOS. Functions of automatic information, cross referencing, for marketing information, inventory information, customer , and operation procedures are provided in ESIIPOS. Integrating electronic shopping capability and decision support system makes a powerful POS system of future commercial trend
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28

Ho1, T. C., and 何彩娟. "Apply Service-Oriented Architecture in the Sales Management System." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/59162765111114733744.

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Abstract:
碩士
東海大學
資訊工程與科學系碩士在職專班
96
Nowadays the biggest challenge for the enterprise is how to integrate internal resource with business process effectively in such competitive market and to accomplish the advantage of competition. However, most systems usually couldn’t satisfy the flexibility and efficiency of the business process. Service- Oriented Architecture (SOA) recomposes the individual function of the system, and help the enterprise reorganize fast and reuse highly to satisfy various business needs. In this paper, we will use Web service as the access interface and Unified Modeling Language(UML) for software molding to build multi-layer architecture of Sales Management system to fully integrate the various business needs.
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29

Lin, Chun-su, and 林純夙. "Design a Sales Forecasting Knowledge System for Chilling Beverages." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/83711310463876265483.

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Abstract:
碩士
僑光技術學院
管理研究所
93
The purpose of this study was to design an effective Sales Forecasting System (SFS) to control the sales volume and maximize the profits for the beverage industry. Based on the theory of knowledge management, a 2003 data set contained sales record and impacted factors of a beverage company was analyzed by the back-propagation network (BPN) of artificial neural networks (ANN) to construct several sales forecasting system. Moreover, mean absolute percentage error (MAPE) was used for an indicator of model evaluation to improve the power of sales forecasting and conquer the difficulty of losing knowledge.
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CHEN, ZHI-ZHONG, and 陳治忠. "A study of U.S. arms sales policy and system." Thesis, 1987. http://ndltd.ncl.edu.tw/handle/33611711076684480685.

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31

Chen, Shin-Hwa, and 陳信華. "RFID Technology for Drug Purchasing-Sales-Inventory Information System." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/81779125302620020040.

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Abstract:
碩士
國立臺北教育大學
資訊科學系碩士班
99
This paper aims to build into a radio frequency identification (RFID), pharmaceutical technology Invoicing System, RFID drugs through comprehensive resume system to provide a rigorous verification mechanism to import drugs purchase RFID technology, inventory, sales account, for goods and accounting processes to improve the operating efficiency of the pharmaceutical supply chain, improve health care quality. Department of Health to actively promote the safe use of medical industry and logistics efficiency, the use of RFID technology and pharmaceutical electronic resume (E-pedigree) combination of the drugs from manufacturers, wholesalers, medical institutions to the overall process, tracking and implementation of drug back to eliminate the proliferation of counterfeit medicines. DOH hospitals now have active RFID technology into the management of the medical industry applications, and current health information system (Healthcare Information System, HIS) with the drug management, medical staff in dispensing drugs, the process of drug delivered to patients can be assisted by RFID to improve patient medication safety. In this study, the RFID technology into the application of the drug supply chain system, drugs can be used as medicines than electronic resume identification, security authentication, batch numbers and expiration of the reading, or as Invoicing is fast and the use of large quantities of reading, data transfer directly to the computer system and database for the storage of records to be compared and the effective control of drug purchasing, inventory, sales status. Total national health insurance payment system, implementation of the system of separation of dispensing, the integration of accounting account management system, establish a complete set of RFID drugs Invoicing information systems.
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Chun, Chen Yung, and 陳永俊. "The Application of Point-of-sales System of Retailers." Thesis, 1995. http://ndltd.ncl.edu.tw/handle/45750397527662961654.

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33

Li, Jung-An, and 李忠安. "Discussion on the business tax system of small-scale business operators in physical sales and online sales." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/233yd9.

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34

Feng, Chen Shang, and 陳尚鋒. "A Study on System Functions of House Sales Management System for Construction Industry." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/37980575094925201120.

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Abstract:
碩士
中華大學
營建管理研究所
99
After joining WTO and economic downturn for the recent years, the pressure from international competition has make the construction industry facing unprecedented challenges. Looking at the development of global industry trends, the application of information technology has driven the progress and development for management. So far the electronic technology development has been matured. The competition in the next century will be through the use of IT, web applications and e-business. Housing sales management system is an indispensable part of the construction company. The content for the company is critical to both policy makers and managers. With the continuous improvement of science and technology, computer science is widely used by the world. Its powerful functions has been deeply understood and has entered the human society in various fields and is playing an increasingly important role. It does not only provide a proper home sales and customer management tools, help to manage customer information, amount of sales of houses and land, the customer loan data, amount to be received each period, house delivery items, addition and reduction items of customer, and repair items for house delivery. This can improve the quality of house sales service, avoid omission of money collection, and improve the competitiveness of the company. The questionnaire proposed by the experts has been used in this study to induce the house sales system into seven modules. They are basic information module, housing data module, customer information module, customer payment module, maintenance module, house delivery module and data printing module. These seven major modules has been decomposed into thirty-three secondary modules. The expert questionnaire has validated sixteen essential modules, nine secondary modules and eight optional modules which can been used by program development.
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Chiou, Hsiang-yen, and 邱湘燕. "THE APPLICATION OF SYSTEM DYNAMICS OF PROACTIVE SELECTION SYSTEM FOR INSURANCE SALES AGENTS." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/33858674970219372295.

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Abstract:
碩士
南華大學
企業管理系管理科學碩博士班
97
The financial institutions have been into the era of cross-selling because of the fast changed financial market in Taiwan. In order to compete the gradually change of Taiwan’s financial market, insurance agents have been turn into a professional financial planners. This new role, only with the business potential can only be competent, but also the impact of the business potential of the human and set the main factor for the selection of today''s insurance industry, one of the keys to winning.      A company has long been a static point in time assessments are carried out before the election, this study attempts to de facto behavior of the application of dynamic simulation, to verify the static point in time whether it is appropriate before the election, found by the numerical simulation of the static scale to evaluate the business potential of the most critical four elements:Enterprising Potential, Achievement Potential, Independence Potential and Call Reluctance and look into how these criterions could influence agents’productivity and retention rate.      Based on the dynamic viewpoint, the Vensim packaged software is applied to build-up the proactive selection system– Personal Orientation Profile (POP) to evaluate the suitable persons, to explore the static period before the election the results of the assessment system can meet the dynamic behavior of the results.Most importantly, the efficiency test of the selection system, this study adopts the Company A’s real data of new recruited agents’productivity and their retention rate. Indeed, the above-mentioned selection criteria are the main characters for insurance companies to recruit their new agents. In sum, to focus on these four criterions will strength the effectiveness of agents’ training and coaching progress to enhance the long term performance for the insurance industry.
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Fu, Chen Kuo, and 陳國輔. "Using System Dynamic Approach to Forecast Sales of Innovative Products." Thesis, 2002. http://ndltd.ncl.edu.tw/handle/33085727855224406328.

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Abstract:
碩士
大葉大學
工業工程研究所
90
Demand forecasting is an important work in demand management, and diffusion model had been used to forecast the demand of innovation products for several years. Bass diffusion model describes the empirical adoption curve by using two important factors, namely, the coefficients of innovation and imitation. In 1975, R-L model incorporated the decision variable─price into diffusion model. A generalized Bass model incorporated price and advertising policies into the original Bass model to analyze empirical new product diffusion process. A system dynamics diffusion model was constructed to model the dynamical diffusion process of a new product in this research. In addition to the four factors, the effect of product brand was added into the system dynamic model, and use fuzzy theory to fuzzify some subjective parameters. In this thesis, a graphic user interface and a dynamic link file that include fuzzy control mechanism are programmed with Microsoft Visual C++. The model was tested and results revealed that the prediction capability of the proposed system dynamics model is better than those of Bass diffusion model, R-L model and generalized Bass model.
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Chen, Yi-Ling, and 陳怡伶. "Exploring The Performance Of Sales Use Customer Relationship Management System." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/12694168912944447944.

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Abstract:
碩士
嶺東科技大學
資訊管理與應用研究所
100
Customer Relationship Management (CRM) is an effective information system which can hold existed customer and find potential customer. But it is difficult for manager to implement and maintain CRM system efficiently. It is an important issue to enhance the performance of using CRM. This study combined technology acceptance model (TAM) and DeLone& McLane IS success model (D&M model) to build research model. The information quality, system quality, and service quality will be discussed the relationship between system use and satisfaction. This study used web questionnaire and return 43 samples. The main analysis tools are Excel, SPSS and SmartPLS 2.0. Some of the Hypotheses were supported by this study. There are significant influences from information quality and system quality to user’s satisfaction by salesman; and user’s satisfaction is significant influence to system use performance; and user’s satisfaction is a mediator between system use and system use performance. These conclusions can refer to implement CRM for enterprise in the future, and help firms of CRM to enhance the system and service quality.
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38

Hung, Yu-Shu, and 洪玉樹. "Implementation of a Sales Promotion Management System for 3C Industry." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/40779218799832497404.

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Abstract:
碩士
臺中健康暨管理學院
資訊科學與應用學系碩士班
93
Due to the fast development of technology and technology integration lately, 3C commodity becomes so popular on the market that 3C industry has started growing. The marketing in Taiwan toady shows that the chain stores have the more advantage in running 3C industry. The old independent-owned 3C stores were transformed into the chain stores gradually. Competition among the 3C chain stores is intense; the profit margin of 3C commodity is low; it usually adopts the low profit to increase sales. The industry has established the strategy of increasing sales by use of sales promotion. Sales promotion is the most direct method to increase sales. The 3C chain stores usually used the sales promotion to increase sales and at the mean time to reduce the inventory stocks. Most of the promotion management was focused at promotion plan and strategy application. The promotion management usually lacks the real time information to know the result of sales promotion. Therefore the sales promotion strategy can’t be adjusted to reflect the market. In the management of inventory stock, it lacks the real-time stock amount and on-time delivery logistics so the sales were lost. This research thesis demonstrates to build the real-time sales promotion management system for 3C chain stores by use of the information technology, and database design and setup. The executives and policy-making department can access the real-time sales status and sales achievement rate among sales regions, sales branches and sales stores. The real-time sales information can be used to adjust sales promotion strategy, and to facilitate the delivery logistics and inventory replenishment. The result of this research thesis can make 3C chain stores access the accurate and real-time information on sales promotion and therefore sales promotion can achieve the highest sales efficiency.
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39

Chu, Li-chiang, and 朱立強. "Organizational Growth Strategy and Sales Training System of Insurance Industry." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/29512628626868935304.

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Abstract:
碩士
義守大學
管理學院碩士班
97
Contrary to the past closed financial market, the form of financial market in 21 century has become free and open, and how to face this change becomes a big issue to every industry. Especially for the life insurance industry, the ecology has to be transformed from closed to wild open, and the situation will become more complicated after Taiwan enter WTO. On the other hand, mergers and acquisitions are flourishing through the worlds; the lines between industries become more and more blurred, and more and more competitors are rush to enter Taiwan’s life insurance market. Will that be possible the new life insurance company can take up some portion in such oligopoly market? This study tried to analyze the life insurance companies from organizational development, open market information and case studies to find the key components of successful organization development and as reference to people who are willing to enter this career. Life insurance career is a life-long career, and it is necessary to our society. Because the life insurance industry in Taiwan still have space to grow, every insurance company try to devote human resource and training subsidy as much as possible to train and develop their agents so that the organization and sales performance could extend as fast as possible. The goal of this study is to find out the successful business model of organizational development of life insurance industry, so that life insurance companies and people who are willing to enter this industry could take it as reference, gain professional knowledge, achieve their sales performance goal and to serve more consumers. The purposes of this study are: 1.Find out the reasons why the organizations are not easy to development. 2.Check documentaries about recruitment, training, education, and development to discover the key factor of successful development. 3.Dig out and analyze the difficulties during recruitment. The results of this study are: 1.Key factors of organizational development are: (1). Population. (2). Expenditure devoted on training and development. (3). Framework and organization culture. 2.Importance of recruitment and movement. The standard of recruitment is the most important essence of organizational development. The length of service, the faith of life insurance industry, attributive…etc. will effect the recruitment and movement. 3.Training and education. Life insurance companies tent to focus on the professional knowledge and sales performance, which tent to ignore recruitment and organization culture. 4.Organization culture and leadership. Most managers of insurance companies emphasized on sales performance and lack the ability to build up organization culture and management. According to this study, to be successful in life insurance industry is not difficult, only have to have high identification with this industry and accompany with efficient recruitment and training, the successful organizational development is in the near future.
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40

Kuang, Jiun-Yi, and 鄺君儀. "A Study of Sales Promotion Management System on Retailing Industry." Thesis, 2002. http://ndltd.ncl.edu.tw/handle/79958298368331248184.

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Abstract:
碩士
淡江大學
資訊管理學系
90
Recently, owing to the high competition in the industry of retailing, retailers have started to adopt various kinds of sales promotions to attract customers. As a result, many promotional activities were carried out. The main purpose of the research is to design a prototype system for retailers to do with its promotions and make it more efficient. As far as the methodology is concerned, it was adopted with an approach of in-depth interview to explore not only the promotional architecture under the prototype system but also its need . The research adopted “systems development research methodology”, it started with the literature review on the fields of retail organisation and promotional tools. The details covered the marketing mix (time, product, price, quantity, payment and so on). Based on this, the prototype system was designed. The research was then focused on the system. In order to uncover the reasons, executive managers and sales men were interviewed. After analyzing, the finding revealed that the system could assist market planners designing promotional activities. In addition, the POS (Point of Sales) should be enhanced to offer in-time promotional suggestions. As a result, the recommendation for the future research is to take the relative variables of customer relationship management into consideration to develop better systems.
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41

Thakar, Sunil [Verfasser]. "Sales advisory system : a case study in applying knowledge representation systems / vorgelegt von Sunil Thakar." 2001. http://d-nb.info/962393010/34.

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42

Sen-Huang, Huang, and 黃森煌. "A Study of Attitude toward Using the Sales Force Automation System of Sales Representative—in case of Life Insurance Industry." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/05073997930172641262.

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Abstract:
碩士
國立臺北科技大學
商業自動化與管理研究所
92
There were two main topics in this study. One was to generate an integrated functional structure of sales force automation system by using Delphi method. General Manager of CRM Company, scholars, sale administrators and supervisors of insurance companies were invited to join the profession team. A consistent structure was confirmed after iterative questionnaire surveys. The other one was to examine the behavior intentions toward the use of sale forces automation system of the insurance sales force by using LISREL V. 8.51. The research frame was based on the Technology Acceptance Model, and further dimensions, including playfulness, innovativeness, service convenience, and perceived risks, were integrated. The research aimed at understanding the behavior intentions of sales force automation system targeting at the sales forces of life insurance. The results analyzed using LISREL indicated that (1) Perceived ease of use and perceived usefulness were the most critical factor affecting the behavior intentions of the sales force. (2) Perceived risks had negative relations with both perceived usefulness and attitude and indirect relation with behavior intentions. The effect was next-best to perceived ease of use and perceived usefulness. (3) Compatibility, service convenience, and playfulness had significant positive effects on attitude. But image and voluntary had no significant effect on attitude.
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43

Lee, Kuo-Hui, and 李國輝. "A Study on Using RFID in Purchase Sales and Inventory System." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/60468788942415406167.

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Abstract:
碩士
樹德科技大學
資訊管理系碩士班
99
Currently, most domestic supermarkets such as Costco and Carrefour use barcode of POS system for commodity billing. When the customers purchase considerable commodities, they need to wait for a long time for billing. Therefore, it causes every counter crowded, disordered and also test customers’ patience. Also, using POS System also need a great number of people for counting commodity inventory regularly. It not only consumes time and manpower but also easy occur artificial mistakes. Especially, when commodities were stolen, expired or damaged, it is difficult to find out. This study bases on RFID for examining Purchase Sales and Inventory system which replace the traditional or barcode system and model. The research use structural and technical framework of analysis methods to establish the system, and also use Microsoft Visual Studio 2008 and SQL Server 2008 database development tool to design features of the system. This study combined with HF and UHF RFID technology to develop a 「RFID Purchase Sales and Inventory systems」. It is available for stores, supermarket, or general business use in processes such as purchasing, sales and inventory management. Through the RFID technology could reduce counters’ crowded and disordered, enhance efficiency and accuracy of stock and inventory and reduce the rate of theft of goods. After completing test, we found adopting RFID system not only significantly reduce the time and improve efficiency but also improve accuracy of inventory and the billing of traffic congestion. In purchase aspect, Bar code system costs 5~10 minutes on artificial checking and data input but RFID system only need 15 seconds. In addition, bar code system needs 5 minutes on check out, however RFID system only need 15 seconds. The result also enhance customer satisfaction.
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44

CHEN, FAN HSIU, and 范秀珍. "Performance Analysis of the After-Sales Service System for Imported Cars." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/78193942876374885982.

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Abstract:
碩士
明新科技大學
工業工程與管理研究所
97
The traditional car maintenance and repair industry is transforming to service industry and faces several problems. It needs to remain the image of professional and high-quality maintenance and repair and also to compete on service and price. With the promotion of consumer self-interest, the after-sales service systems for imported cars are requested to do more by customers. Therefore all personnel in car maintenance and repair industry must more focus on customer satisfaction then before. Facing the com-petitive industry environment, in order to succeed the management in car maintenance and repair industry must enhance the performance management. That is, the important tasks that the management in car maintenance and repair industry must do are effec-tively to evaluate the business performance and progressively to take action to improve it. This study proposes a simulation-based research structure to evaluate the impact of experimental variables (including safety parts replacement probability, parts unavail-ability in the shop, various uncertainties, etc.) on the performance of the after-sales ser-vice system for imported cars. The performance indexes used in the study include sys-tem cost, quantity of finished cars, fill rate, and flow time. Finally, a real after-sales ser-vice system for imported cars is used to demonstrate the research structure. Based on the results of the example, all experimental variables exhibit statistical signiacance with respect to one or more measures. Among these variables, “safety parts replacement probability” exhibits statistical signiacance with respect to the measures of system cost and flow time, while “parts unavailability in the shop” exhibits statistical signiacance with respect to the measures of system cost, service level, and flow time.
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45

Kao, Yie-Fang, and 高義芳. "A Study the Antecedents of Sales Force Control System -- Intergrated Viewpoint." Thesis, 1999. http://ndltd.ncl.edu.tw/handle/53709847352518875694.

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Abstract:
博士
國立臺灣大學
商學研究所
87
Selling activities is composed of the main income of business, and the purpose of sales control is to assure it to attain the performance requirement. Though important for business operations, the related issues is sparely investigated in Taiwan. The purposes of this study are composed of three strands: (1) to investigate the types of controlling systems; (2) to find out the factors affecting the types of controlling systems; and (3) to analyze the factors that affect the transition of controlling systems. In this research, I try to consolidate different perspectives both in theory and empirical testing. First of all, I purpose that the synthesis of organiz-ational theory, agency theory, and transaction cost theory could form a better controlling system of salespersons. Secondly, I use job related variables, departmental variables, and sales managers related variables in empirical study. The results of this study are summarized as follows: 1. There are three types of controlling systems, including low degree of control, middle degree of control, and high degree of control. 2. The task related variables that significantly affect the controlling system are the task programmability, the certainty of causal relationship, the observability of selling approaches, the specific knowledge, and the clarity of job purposes. 3. The departmental variables that significantly affect the controlling system are the clarity of departmental objectives and the time orientation of departmental objectives. 4. The sales managers related variable that significantly affect the controlling system is the perceived risk of sales manager. 5. The choice between low degree of control and middle degree of control is affected by the time between approach to outcome and the clarity of departmental objectives. The choice between middle degree of control and high degree of control is affected by the certainty of causal relationship, the observability of selling approach, the time orientation of departmental objectives, and the perceived risk of sales manager.
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46

Lee, Yi-Ming, and 李宜明. "The Effect of Sales Force Automation System Infusion on Salesperson Performance." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/z56x9w.

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Abstract:
碩士
崑山科技大學
企業管理研究所
96
Information technology (IT) plays an ever-increasing role in personal selling and customer relationship management. Many companies are turning to sales force automation (SFA) tools in order to effectively manage customer relationships and enhance sales force productivity. Most research identifying the success due to SFA acceptance by salespeople, and attend to find the antecedents of SFA acceptance by salespeople. However, it may be inadequate in determining the success due to IT acceptance (or usage) unless the consequences of its “acceptance (or usage)”are obviously valuable. Regretably, there are fewer studies exploreing the effect of sales technology on salesperson performance and its mechanisms. This study, integrating the model of selling behavior, performance, and effectiveness proposed by Churchill et al., (2000) and the adaptive selling framework proposed by Weitz et al., (1986), develops a theoretical model of the effect of SFA system infusion by salespersons on their sales performance and its mechanisms. This model not only explores the influence of salesperson’s SFA infusion on sales performance but also infers the mediating effects of salesperson’s knowledge, call productivity, and adaptive selling behavior on the relationships between SFA infusion and sales performance. One hundred and eighty-nine salespeople from one life insurance enterprise were samples as subjects. The results of confirmatory factor analysis indicate that this questionnaire scales have good model fit, reliability and validity. This SEM path analysis shows that (1) salesperson’s SFA system infusion has positive impact on sales performance, also SFA system infusion has a indirect impact through knowledge and call productivity on sales performance, moreover, mediating path of knowledge significantly contributes to sales performance, (2)salesperson’s knowledge has a significant impact on adaptive selling behavior and sales performance, (3)salesperson’s call productivity has a significant impact on sales performance, adaptive selling behavior did not has any significant impact on sales performance. Finally, suggestions for business authorities and human resources department, and recommendations for future research are presented.
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47

YI-HUI, YANG, and 楊怡慧. "Sales and Financial Assist System- A Case Study of DWP Company." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/k4jsk5.

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Abstract:
碩士
國立高雄應用科技大學
電子工程系
105
The ERP system of DWP company- Microsoft Dynamics NAV 2013 it can not provide the various information required by different departments, and it can not produce EXCEL reports directly, causing a lot of inconvenience on administration operations, this sales and financial assist system is built with relevant network platform and constructed by Visual Studio 2010. This assist system is made to simplify the procedure in work, to decrease the mistakes, and the staff can find the internal information on it quickly. Compared to the original system, this assist system can be used in mobile device, no limit number of login, report output in excel format, and more flexible in query purchase info and update. The new feature of the system:invoice number log in function, recording of unfinished work, and bulletin board in homepage. After the testing, we can confirm this assist system is enhanced the performance in administration operations. Company staff can easily find the information and download the reports they need.
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48

Lin, Yu-Ya, and 林游雅. "A Case Study on Sales Management Strategy in System Integration Industries." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/61767492755939090406.

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Abstract:
碩士
世新大學
資訊管理學研究所(含碩專班)
97
System integration has continuously been the main stream for the information service business since the starting of its development in Taiwan. Not only there are great number of companies involved in the business, but also their operation items comprise the sales of hardware, software and the offering of various services such as consulting, implementation, project development, supporting services, educational training and so on. Sales personnel for project cases are highly valued in the information business field. Therefore, the keeping of outstanding workers (manpower) and the attracting of outstanding sales personnel are the key prerequisites and tasks for the sustainability and successful management for the information business companies.   Currently, there are very few studies regarding the sales and management strategy of the information system integration. This issue is generally ignored due to the large number of companies involved and the large fluctuations, also for the reason that their scopes are beyond the international markets which the government or general public are most interested in. The purpose of this research is to come up with the five sales management strategies for the company chosen for case study. Hopefully, it will achieve the target of 38 millions net sale profits in the year of 2009. Also, it can be used as the guidance of evaluation and reference for those potential sales talents or managers who want to enter the information system integration business.   This research is done through case studies. With paper reviewing and profound people interview, we have investigated the sales management strategy mode in information system integration companies which have profited steadily in Taiwan. At first, we have reviewed the five key elements for sales management strategy including the professional sales techniques, encouragement system, leadership modes, performance evaluation and sale styles through paper reviewing. Then, we have analyzed the characteristics and current status in information system integration business. In the same time, we have analyzed and discussed over the selected case through the profound interviews combined with the five key sales management strategy elements including the professional sales techniques, encouragement system, leadership modes, performance evaluation and sale styles. After the analysis and organization of the sales management strategy for the case study companies, we have brought up our conclusion and suggestion.
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49

Dow, Steve, and 竇忠先. "Design and development of the sales forecast system with the concept of strategic management - The sales budget of a revenue center." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/00797740359112442283.

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Abstract:
碩士
長庚大學
企業管理研究所
95
Business plan is one of the major activities for the company and the forecast is the fundamental and the most important part. The first step of the business plan is sales forecasting. Effective sales forecast is essential for a business manager to be successful and the demanding for the accuracy is increasing. It would be very serious if sales forecast plays as the sales budget of a public company. It could impact the stock price if the public company can not achieve its sales budget number announced. The investors will also lose their confidence to the management team of the company. Sales forecasting is the starting point of the business plan. A strategic business plan should involve the sales forecasting with strategic thinking processes. External and internal environment, industry analysis, competitor activities, strategic objectives of the company and marketing and product strategies should be considered and evaluated for sales forecasting. A lot of sales forecasting techniques are discussed in quantitative approach. But practically the qualitative approach to sales forecasting is used in many companies. In order to get more objective and accurate sales forecast, we use Excel spreadsheet to develop a sales forecast template. The strategic management concept is merged into this template and the planner is able to determine the forecast number considering all factors. These qualitative factors are quantified to help to determine the objective and accurate forecast numbers. Afterwards, sales growth analysis is performed after the projection of new product sales.
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50

Yeh, Hsin-Hong, and 葉信宏. "Analysis of Sales Plan Models in System Integration – a Case Study of a System Integration Company." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/83993323965005296486.

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Abstract:
碩士
元智大學
資訊管理學系
97
Most of master enterprises have lead to business softwares in the recent years. It has been decreasing of IT demand investment for master company due to industry shifting, know-how of IT going stable and globle financial crisis. However, the high willing inverstment rates for unlunched in IT application for middle enterprises and trandictional business is raised because of productions diversity, multi-functional and cost down prices to create the successful business in application IT. The demand marekt of IT service and products is decreasing in the master enterprises but the mainland China is on the way round. In order to meet the circustmance changing, a good annual sales plan needs to contain salses forecast and set up sales products and sales strategy by different customers in the industry with system intergrated. And this annual sales plan is needed to fullfill and exectuive to all division in business instead of a slogan. The study are adopted by the structure of Middle-out of Larry Lapide which are suggested to contain market demands, supplier channels and financial issues as well as the study X company is built the model of sales forecast.
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