Academic literature on the topic 'SANParks'

Purpose Biodiversity is required to sustain life on earth, but the rampant growth in the illegal wildlife trade has created a global conservation challenge, where the African continent is one of the primary casualties. This paper aims to explore how South African National Parks (SANParks) (as the custodian of the largest population of rhinos in the wild) accounts to its stakeholders about how it has discharged its biodiversity mandate relating to rhino preservation. Design/methodology/approach The paper seeks to determine whether the increase in rhino-poaching over the period from 2006 to 2015 is reflected by a concomitant increase in related disclosures in SANParks’ annual reports. It adopts a mixed-methods research approach using both descriptive and inferential statistics, as well as a qualitative analysis of pertinent narrative disclosures describing how SANParks accounts to its stakeholders on the discharge of the rhino-related component of its biodiversity mandate. Findings The study finds that SANParks uses its publicly available annual reports to disclose how it has discharged the rhino-related component of its biodiversity mandate. In this regard, it identified a strong positive correlation between incidents of rhino-poaching and annual report disclosures in the period up to 2010. Initially, SANParks disclosed its rhino-poaching-related performance through impression management to bolster its legitimacy, but later focused its reporting on its rhino conservation efforts. Originality/value Although the subject of rhino-poaching has been extensively researched, this one of the first papers to explore the phenomenon from a governance and accountability perspective of a state-owned entity (\ SANParks) under the mantle of extinction accounting.

In the light of the issue of declining government funding of South African National Parks (SANParks), as well as the negative influence of the poor service levels in shops, restaurants and eating facilities in these parks on visitor spending, SANParks needs to improve the retail and dining experiences at these facilities. This research attempts to provide guidelines for SANParks management in addressing these issues, by determining visitors’ retail and dining preferences and the relationship between these constructs. Quantitative research was conducted in 2011 using a web-based survey on the SANParks’ official website for two months (1st October – 30th November). This method resulted in obtaining 5 464 usable responses for the study. Factor analyses identified three relevant dining experience factors: Quality, Variety and value and Nature ambience and four retail experience factors: Goods and services, Pricing (consisting of two separate constructs: Expensive shops and Pay more inside Park) and Quality. To the best of the authors’ knowledge, this was the first time that research was conducted with regard to addressing visitors’ retail and dining preferences at any South African national park, thereby contributing significantly to literature regarding visitor experiences in a nature-based context.

While the importance of distribution has been recognised in tourism literature, the research has been approached mainly from the perspective of supply, with very little attention given to the customer. To date, there has been even less focus on the distribution channel requirements of the National Park customers. The purpose of this study is to examine how the various distribution channels used by South African National Parks (SANParks) go towards satisfying the customers’ distribution channel requirements and identifying whether there is any relationship between certain variables, such as gender or the frequency of channel use, and the level of satisfaction that customers experience with the various channels. Web-based and paper-based questionnaires are distributed to the customers who have used the SANParks distribution channels before. The results show that, although the SANParks website is the most frequently used channel for making a booking, it is not necessarily the channel with which customers are most satisfied; in fact, they are more satisfied with the satellite walk-in reservation offices and satellite call centres. While the majority of the research studies in the context of tourism distribution channels have shown the importance and popularity of electronic distribution channels among customers, this paper cautions SANParks not to assume the distribution channel requirements of their customers and urges them to continually assess their distribution strategies and to become more customer-focused in their approach.

Abstract Since 2002 Kruger National Park (KNP) has subjected to a commercialisation strategy. Regarding income generation, SANParks (1) sees KNP as the goose that lays the golden eggs. As part of SANParks’ commercialisation strategy and in response to providing services that are efficient, predictable and calculable for a large number of tourists, SANParks has allowed well-known branded restaurants to be established in certain rest camps in KNP. This innovation has raised a range of different concerns and opinions among the public. This paper investigates the what and the where of casual dining experiences in KNP; describes how the catering services have evolved over the last 70 years; and evaluates current visitor perceptions of the introduction of franchised restaurants in the park. The main research instrument was a questionnaire survey. Survey findings confirmed that restaurant managers, park managers and visitors recognise franchised restaurants as positive contributors to the unique KNP experience. Park managers appraised the franchised restaurants as mechanisms for funding conservation.

Nature-based tourism is the leitmotiv for South African National Parks (SANParks) and Kruger National Park is an icon within the system. The mission and vision of SANParks have evolved from pure conservationism to a more recreation- and customer-oriented agent. The aim of this article is to address the issue of service quality (SQ) provided to satisfy the visitors’ needs, demands and expectations. A questionnaire with eight different dimensions and 31 SQ attributes is used to evaluate the SQ for the period April 2012 to March 2013. A method based on a fuzzy multi-criteria decision-making model is applied to dynamically evaluate the SQ in the park. Our results suggest that the SQ differs depending on which time of the year the park is visited, opening an important venue to park managers about whether a price discrimination policy could moderate this observed effect.

The aim of this study was to identify the determinants of demand of visitors for the Kruger National Park (KNP) during a recession. From 355 questionnaires, the results revealed the following determinants that influenced visitors’ demand for the Park: behavioural determinants as well as socio-demographic determinants. The results indicated that visitors to the KNP found that visiting the Park is a great way of getting away from their busy lifestyles (Gauteng Province), while visitors from Mpumalanga indicated that many of them considered visiting other tourism attractions. It was also found that visitors adapted their spending behaviour at the Park in order to afford a visit. This was the first time that the influence of determinants of tourism demand during a recession was determined. This information is important for SANParks, because it provides management with valuable insights into what strategic planning should be conducted in the event of a future recession. It was also found that the demand for visiting the KNP was not greatly influenced by the recession, because visitors could adapt their spending behaviour at the KNP. Furthermore, the study shows that visiting natural areas may have become a primary need or part of a lifestyle, especially during the 2008/2009 recessionary period.

The use of sexually propagated rootstocks is a major problem for peach crops in Brazil due to lack of plant homogeneity, which aff ects orchard production and longevity. To tackle the heterogeneity problem, clonal propagation is a promising alternative for the production of quality seedlings. There are few rootstocks options available in Brazil for stone fruit, and research work in this area is relatively recent. Therefore, this study aimed at assessing the technical feasibility of the propagation of some peach cultivars such as Capdeboscq, Aldrighi, Nemared, Nemaguard and Flordaguard, through herbaceous minicuttings. In addition, diff erent concentrations of IBA (0, 1.000, 2.000 and 3.000mg L-1) were tested. The minicuttings were immersed in a solution for fi ve seconds and, then, placed in a SANPACK® hinged clear plastic package for food, with 10x13x20cmof height, width and length, respectively, containing medium vermiculite. The experiment was conducted with four replications of 20 minicuttings, and kept in a greenhouse. At day 60, the rooting percentage, number and average length of the three longest roots, number and length of the longest rooting, and number and length of the longest shoot were evaluated. After the rooting period, the greatest rooting percentage for Capdeboscq cultivar was observed, with 74 %, using IBA concentrations of 2.000 and 3.000mgL-1.

Objetivou-se com este trabalho avaliar substratos a base de resíduos agrícolas para a aclimatização da orquídea Oncidium baueri (Orchidaceae). As plantas provenientes da micropropagação foram transplantadas em embalagens plásticas articuladas (Sanpack® ), contendo os seguintes substratos (tratamentos): S- 10Beifort® ; casca de arroz carbonizada; fibra de coco; e as misturas na proporção 1/1 (v/v): S-10Beifort® + casca de arroz carbonizada; S-10Beifort® + fibra de coco; e na proporção 1/1/1: S-10Beifort® + casca de arroz carbonizada + fibra de coco. As plantas foram mantidas em estufa com temperatura controlada (25±2ºC) e, após quatro meses da instalação do experimento, foram avaliadas as variáveis: porcentagem de sobrevivência, altura da parte aérea, número de folhas, número de brotos, número de raízes e comprimento da maior raiz. Foram realizadas as determinações do pH, condutividade elétrica e capacidade de retenção de água dos substratos. Não foram constatadas diferenças estatísticas em relação aos substratos para todas as variáveis avaliadas, sendo a porcentagem média de sobrevivência de 30%. Embora não obtendo diferença significativa para todas as variáveis, em virtude da facilidade de preparo e da disponibilidade para a região sul do Brasil, considera-se, que o substrato S-10Beifort® pode ser indicado para a aclimatização de Oncidium baueri, nas condições do presente trabalho. Palavras chave: orquídea, substrato, pH, condutividade elétrica, capacidade de retenção de água.

Tourism is critical source of financing for conservation in Africa. South African National Parks (SANParks) raises in excess of 80% of their own funds through tourism revenue. SANParks has a culture of co-learning between scientists and conservation managers through a process known as strategic adaptive management (SAM). Despite the critical role that tourism plays in SANParks, it has, until recently, not been formally incorporated in the SAM process. Moreover, SANParks recently adopted a new responsible tourism policy to guide the development and management of tourism across all national parks. The new policy calls for tourism that supports biodiversity conservation, is environmentally efficient and socially responsible. In 2011, SANParks initiated a tourism research programme to support the incorporation of tourism in SAM and to provide enabling information for the implementation of the responsible tourism policy. This article summarised the development of the tourism research programme in SANParks and its key research themes. Conservation implications: An active tourism research programme that integrates science and management is necessary for tourism to play a stronger role in delivering outcomes for conservation, neighbouring communities and broader society.

African rhinoceroses (rhinos) experienced a poaching onslaught since 2008 with the epicentre in South Africa where most of the world’s rhinos occur. South African national parks, under the management of South African National Parks (SANParks), are custodian to 49% of South Africa’s white and 31% of the country’s black rhinos. We collated information on rhino population sizes in seven national parks from 2011 to 2015. We include and report on rhino surveys in Kruger National Park during 2014 and 2015. Southwestern black rhinos increased over the study period, which allows SANParks to achieve its contribution to South Africa’s 2020 target of 260 individuals. South-central black rhinos declined over the study period because of poaching in the Kruger National Park, making it difficult for SANParks to realise a 9% increase per annum for its expected contribution to the South African target of 2800 individuals. For southern white rhinos, SANParks requires 5% annual growth for its contribution to the South African target of 20 400 individuals. To continue to evaluate the achievement of these targets, SANParks needs annual population estimates relying on total counts, mark-recapture techniques and block-based sample counts to track trends in rhino populations. SANParks’ primary challenge in achieving its contribution to South Africa’s rhino conservation targets is associated with curbing poaching in Kruger National Park.Conservation implications: The status and trends of rhino species in SANParks highlight key challenges associated with achieving the national targets of South Africa. Conservation managers will need to improve the protection of southern white rhino, while the Department of Environmental Affairs need to be made aware of the challenges specifically associated with not achieving targets for south-central black rhino. Outcomes for south-western black rhino have already realised and the good conservation efforts should continue.

It is generally accepted that interpretation plays a significant role in tourism. It can help to enrich visitors’ experience and their cultural and environmental knowledge so that empathy towards conservation, heritage and culture can develop. However, there is a concern that much of the interpretation practised by the tourism industry is of poor quality. Its significance in ecotourism, cultural tourism, wildlife tourism, heritage and adventure tourism, and the concern about its quality gives rise to the need to examine how effective guides are in its delivery, what makes guides effective or ineffective and what continuing education and training they require for effective interpretive delivery. It is against this background that this study was done in order to investigate the interpretive effectiveness of tour guides in South African national parks. The overall purpose of the study was to design a model for effective interpretation for tour guides operating in South African national parks. To accomplish this, an in-depth literature review was done, followed by an empirical investigation. From the literature, the concept of environmental and cultural interpretation was analysed and the constructs that form the theoretical framework for measuring interpretation identified. A conceptual model was formulated that indicates that the effectiveness of tour guides is related to park policies; knowledge and appropriate application of interpretive delivery techniques; management support, evaluation and tourists’ feedback. A mixed method research design was employed, utilizing both qualitative and quantitative methods. In-depth interviews were conducted with nominated officials in the parks to solicit their views on what they perceive as critical issues in the delivery of effective interpretation. Tour guides were surveyed to determine their perceptions of problems with interpretive delivery techniques and their continuing education and training needs in regard to interpretive delivery techniques. Tourists were surveyed to determine their perceptions about their general satisfaction as attributed to interpretation, and the extent to which tour guides applied the interpretive delivery techniques during interpretation. Purposive sampling and convenience sampling techniques were used in this study. Data analysis on the qualitative interviews was done by summarising the content and categorising the statements made by the officials from certain which conclusions could be drawn. These interviews generated certain constructs and variables which were included in the survey instrument. Critical factors for effective interpretation, according to officials, were identified. These included communication skills, continuing education and training, knowledge of the area and a passion for the task. Quantitative data was analysed by ranking those factors which proved to be most problematic in effective interpretive delivery, the most important of which is addressing tourists by their names, using the five senses to enhance the experience, gaining the attention of the tourists, encouraging participation of tourists and presenting the content in a simple manner. Tour guides generally did not rate delivery techniques as being “serious” problems. It was taken into account that tour guides may be reluctant to state the level of a perceived problem in applying effective delivery techniques and to overcome this limitation, questions relating to the need for training in the same delivery techniques were included in the questionnaire. The results indicated a higher level of the need for training than the level of the perceived problem. Tourists were generally satisfied with the tour guides’ interpretation although only a few were not satisfied with the interpretation of tour guides. However, to ensure sustainability, there is a need for continuing education and training in interpretive delivery techniques and interpretive content for tour guides. This study makes a valuable contribution in regard to tourism, in both the academic and the professional (interpretive guiding) spheres. It provides clear guidelines for national parks to improve the quality of the visitor’s experience and should contribute to the achievement of the goals of sustainability. It provides information that will assist officials in the national parks and those who provide professional development training for guides to better understand guides’ need for further training skills in interpretation in South Africa, an issue which has not been adequately researched in this country. The study produced a model that could enhance interpretive delivery techniques of tour guides in South African national parks.
Thesis (PhD)--University of Pretoria, 2011.
Tourism Management
unrestricted

In recent years, protected areas have come under pressure due to the budget cuts of government. As a result, national parks have had to devise strategies by means of which they are able to generate additional revenue, in order to remain competitive. Such a strategy is the introduction of public-private partnerships, which allows the private sector to operate certain lodging facilities, restaurants and shops within parks. SANParks introduced their commercialization strategy in 2000 and overall it has been a success. However, despite earning much needed revenue; there are many complaints from tourists regarding the food and beverage concessions. Research regarding travel food consumption is in its infancy and is lacking in social science research. The importance of travel dining cannot be understated as it constitutes approximately 25% of tourist expenditure and as such contributes to the economic receipts of a destination. The importance of understanding the wants and needs of tourists with reference to food and beverage will enable destinations to realise the full economic potential of the tourism experience. It has been postulated that food consumption no longer forms part of the ‘supporting’ experience but is in fact a ‘peak’ tourist experience and as such can impair the total tourist experience if tourists are not satisfied with food and beverage consumption at a destination. SANParks does not offer a wide variety of food and beverage facilities and it is of utmost importance that the facilities that are available, cater to the requirements of tourists. The purpose of this study was to construct a model for concessionaire food and beverage operations at SANParks. This was done by targeting tourists who visit SANParks and inquiring as to their preferences with regard to restaurants and shop facilities. The questionnaire for the study was posted on SANParks’ website for a period of three weeks and consisted of four sections, namely a demographic section, a section related to food service brands, a section regarding restaurants and the last section regarding shop facilities. The data was analysed to provide information needed to construct a model for concessionaire food and beverage operations in SANParks. Data provided a demographic profile of tourists to SANParks, factors analysis provided restaurant and take-away factors, ANOVA and t-tests allowed comparisons of factors with demographics and lastly structural equation modelling which provided goodness of fit indices for the proposed model.
Thesis (PhD (Tourism Management))--North-West University, Potchefstroom Campus, 2013

During the recession period of 2008/2009, global tourism declined by 8%. This was also evident is South Africa with the domestic travel market shrinking by 8% as well. However, this did not apply to the Kruger National Park (KNP) which experienced a sustained Accommodation Unit Occupancy growth of 1.6% during the same period. Visitors to the KNP thus see it as an attractive holiday destination irrespective of tough economic conditions characterised by less disposable income. To sustain this growth, it is important to be aware of the reasons visitors still visit the KNP during a recession. The aim of this study was to determine the reasons why visitors still travelled to the KNP during the 2008/2009 recession. This can be done by analysing the visitors’ behaviour and the motivational factors (internal feelings of the visitors) and determinants of the demand (income and exchange rates for instance) that influenced visitors’ choice to visit the KNP. To achieve this aim, a survey was conducted at the KNP between 15 and 20 December 2009 (high season). A total of 355 questionnaires were completed, after which a number of analyses were done to determine the effects of the recession on travel behaviour. For the purpose of this study, two articles were written. Article 1 is titled: “Motivations of visitors to the Kruger National Park during the 2008/2009 recession period”. The aim of this article was to determine the motivations of visitors to the KNP during the recession. A factor analysis on the motivations to visit the park was conducted, of which the following factors obtained the highest mean values: Escape, Wildlife experience and Family benefits. Push factors to the KNP were important to such an extent that visitors regarded visiting the park as a primary need or lifestyle. The results furthermore showed that visitors might have adapted their spending behaviour at the park to still afford to visit the park during the recession. This article provides a better understanding of visitors’ feelings towards the KNP, especially amidst recessions which, in turn, will improve niche marketing and a competitive advantage. Article 2 is titled: “Factors that influenced demand to the Kruger National Park during the 2008/2009 economic recession”. The aim of this article was to identify the determinants that influence the demand for visits to the KNP. Due to the homogeneous nature of the park’s market, the results of the stepwise logistic regression analysis revealed a few socio-demographic and behavioural determinants that influenced visitors’ demand to the park. The motives Escape and Souvenirs were the only two behavioural determinants while the provinces Gauteng and Mpumalanga were the only socio-demographic determinants. These two provinces are the two main markets for the KNP. Visitors indicated that visiting the KNP is a great way of escaping their busy metropolitan areas, especially in the Gauteng province. Mpumalanga residents have many tourism attractions in their province thus lowering the chances that they will visit the KNP. The determinant Souvenirs indicates that visitors adapted their spending at the park to still be able to afford visits. It was also found that demand to visit the park was not greatly influenced by the recession, because visitors could adapt their spending at the park. This is the first time the determinants of demand to a national park during a recession period have been conducted. The study indicated that visiting natural areas may have become a primary need or part of a lifestyle, especially during the 2008/2009 recession period. This article gives park management guidelines that will ensure the sustainability of the KNP because this information now allows for well-planned, thorough marketing and management of the park. In the case of KNP, which has a homogeneous market, the number of determinants identified influencing demand for visiting the park is fewer than has been found in other studies done on heterogeneous markets. This study therefore also makes a valuable methodological contribution in relation to analysing demand of homogeneous and heterogeneous markets.
Thesis (M.Com. (Tourism))--North-West University, Potchefstroom Campus, 2011.

Responsible Tourism (RT) implies that all parties involved in the tourism sector are responsible for making sure that all activities taking place are of a sustainable nature, and that consideration is given to environmental conservation, economic growth and social integrity. The Kruger National Park (KNP) and the South African National Parks (SANParks) are key role-players in the tourism and conservation sectors in South Africa, and have acknowledged and started to implement Responsible Tourism practices into their strategic model. One major hurdle in reaching their RT goals is a lack of funding, which they are currently addressing by expanding and diversifying their tourism product offerings. As stakeholders play a key role in RT, this study aimed to determine stakeholder perceptions of RT development in the KNP, in order to assist SANParks achieve their RT goals. The philosophical assumption under which this study was undertaken was the pragmatic research paradigm, in which one aims to understand the truth concerning whatever questions are investigated. The methodology was applied through questionnaires that were completed by KNP visitors, and interviews based on SANS 1162:2011 that were conducted with KNP employees. The study found that there is some misalignment between RT aspects that visitors consider as important, and those that are highlighted in SANParks' strategic documentation. It was also noted that despite generally good performance with regard to RT aspects, employees find that insufficient funding and the lack of awareness of stakeholders are two of the challenges faced in achieving RT. In order for SANParks to reach their RT goals, they can consider addressing these gaps, as the core of RT is that of behaviour and actions taken. Emphasis must be on how all those involved in the KNP and SANParks can alter their behaviour to make better places for people to live in, and better places for people to visit.
Environmental Sciences

The study focuses on the introduction/reintroduction of iconic animals in selected SANParks namely Addo Elephant, Karoo, and Mountain Zebra National Park. The purpose of the study was firstly to determine the relative importance of iconic animals as a tourist attraction in relation to other attractions, and to determine if their presence affects the type and number of visitors to the parks. Secondly it aimed to assess the willingness to pay to specifically view iconic animal species. The collected data enabled us to compile a detailed description of the visitor profile including demographics, behavioural characteristics, purpose of visits and how these differ between the international and domestic markets. Results show that the relative importance of iconic animals is different across the selected parks, but remained a top 10 travel motivation. The research indicated a general tendency for an increase in visitor numbers with the introductions/reintroductions of iconic animals but not a significant change in type of visitor. Lastly the research indicated that the majority of respondents are willing to pay more for the presence of iconic animals in various categories. This study supports the key research and management issue of using appropriate nature-based tourism as the best possible financial opportunity to support and supplement conservation whilst providing sustainable high quality, nature-based, value-for-money tourism experiences. Further research will be done to compile a conceptual framework assessing the economic implications with regards to the introduction/ reintroductions of iconic animals to indicate the economic plausibility, assist in managerial and related investment decisions and conservation efforts.
Dissertation (MCom)--University of Pretoria, 2015.
tm2015
Tourism Management
MCom
Unrestricted

Despite global growth in the disability tourism market, tourism organisations have not realised the full potential of this market due to a lack of understanding of this market segment as well as the perception that PwDs do not travel. Most facilities remain inaccessible to people with both permanent and temporary impairments. Disability movements (like the American Association of People with Disabilities, Aspies for Freedom and Handicap International) have raised their voices but not loud enough to stir action. Workshops, seminars and conferences have been held but most were talk shows with no practical implications. To date, no research-based universal accessibility framework exists for national parks in South Africa and Zimbabwe and no practical standards have been formulated to ensure accessibility to all in these parks. This study aimed to design a universal accessibility framework for national parks in South Africa and Zimbabwe. To achieve this goal one of the study‟s objectives was a literature review on universal accessibility and tourism. This objective is achieved in Chapter 2. The second objective was to establish the extent to which national parks in South Africa and Zimbabwe are universally accessible. Interviews were conducted with park management in both countries to meet this objective. The study also sought to establish the accessibility expectations of people with disabilities; this was attained by administering a 10-page online questionnaire to people with disabilities from across the globe. Finally, the study aimed to formulate a set of recommendations and develop a framework for universal accessibility. Using SPSS, Exploratory Factor Analysis and ANOVAs were performed in order to analyse and interpret data. Descriptive statistics were also used. The Alpha values and mean inter-item correlations confirmed the reliability and internal consistency of the data. Eleven factors were identified from the factor analysis: transport; parking and entrance; the reception area; restrooms; bird watching and game drives; trails; information accessibility; interpretation; water-based activities; accommodation and dining as well as campsites. The results revealed that while people with disabilities want all areas to be accessible, specific facilities were singled out in line with particular disabilities. People with mobility impairments were more worried about transport and parking than people with other impairments. They were also concerned about the accessibility of bird watching and game viewing as well as accommodation and dining than were people with hearing and visual impairments. People with hearing impairments placed much high value on the accessibility of the reception area than those with mobility and visual impairments. Interesting to note was the fact that people with visual impairments did not regard accessible restrooms as very important. Most importantly, all people with disabilities were strongly against steps and staircases in all facilities since they are a serious barrier to accessibility regardless of type of disability. They also attach more value to how they are treated when they visit national parks. This was identified as more important than physical access. A universal accessibility framework was developed based on the literature and research findings. This framework will go a long way in assisting policy makers to address accessibility issues in national parks and the tourism sector in general.
PhD (Tourism Management), North-West University, Potchefstroom Campus, 2015