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Books on the topic 'Satisfaction and Customers Loyalty'

Author: Grafiati

Published: 3 June 2025

Last updated: 31 July 2025

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1

Goldstein, Sheldon D. Superior customer satisfaction and loyalty: Engaging customers to drive performance. ASQ Quality Press, 2009.

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2

Goldstein, Sheldon D. Superior customer satisfaction and loyalty: Engaging customers to drive performance. ASQ Quality Press, 2009.

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3

Glanz, Barbara A. Building customer loyalty: How you can help keep customers returning. Irwin Professional Pub./Mirror Press, 1994.

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4

Johnston, Catharine G. Beyond customer satisfaction to loyalty. Conference Board of Canada, 1996.

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5

McLoughlin, Damien P. J. The development of brand loyalty among financial services customers. University College Dublin, 1993.

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6

Lowenstein, Michael W. The customer loyalty pyramid. Quorum, 1997.

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7

Mishra, Hari Govind. Dominance of affective over cognitive customer satisfaction in satisfaction - loyalty relationship in service encounters. Indian Institute of Management, 2014.

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8

Timm, Paul R. Customer service: Career success through customer loyalty. 5th ed. Prentice Hall, 2010.

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9

Lenz, Vicki. The Saturn difference: Creating customer loyalty in your company. J. Wiley, 1999.

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10

D, Johnson Michael, ed. Customer retention in the automotive industry: Quality, satisfaction and loyalty. Gabler, 1997.

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11

Thompson, Harvey. Who stole my customer?: Winning strategies for creating and sustaining customer loyalty. Pearson Prentice Hall, 2004.

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12

Soone, Ivar. Interrelations between retail service satisfaction and customer loyalty: A holistic perspective. TUT Press, 2007.

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13

Jaiswal, Anand Kumar. Examining the nonlinear effects in satisfaction-loyalty-behavioural intentions model. Indian Institute of Management, 2007.

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14

International, Strategic Directions. Customer support and service: The key to profitability and customer loyalty. Strategic Directions International, 2003.

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15

Pokorny, Gene. Doing more with less: Building customer loyalty through targeted service differentiation. Cambridge Reports/Research International, 1996.

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16

Griffin, Jill. Customer loyalty: How to earn it, how to keep it. Jossey-Bass, 1997.

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17

DiJulius, John R. What's the secret?: To providing a world-class customer experience. Wiley, 2008.

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18

DiJulius, John R. What's the secret?: To providing a world-class customer experience. Wiley, 2008.

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19

DiJulius, John R. What's the secret?: To providing a world-class customer experience. Wiley, 2008.

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20

Reidenbach, R. Eric. The wizardry of customer value: An action guide to measuring & managing loyalty. Rhumb Line Publication, 1998.

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21

Allen, Danica R. Analysis of customer satisfaction data: A comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research. ASQ Quality Press, 2000.

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22

1940-, Rao T. R., ed. Analysis of customer satisfaction data: A comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research. ASQ Quality Press, 2000.

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23

Quality, American Society for, ed. Customer satisfaction research management: A comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations. ASQ Quality Press, 2004.

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24

Micah, Solomon, ed. Exceptional service, exceptional profit: The secrets of building a five-star customer service organization. American Management Association, 2010.

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25

Superior Customer Satisfaction and Loyalty: Engaging Customers to Drive Performance. Quality Press, 2009.

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26

Superior customer satisfaction and loyalty: Engaging customers to drive performance. ASQ Quality Press, 2009.

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27

Lawfer, Manzie R. Why Customers Come Back: How to Create Lasting Customer Loyalty. Career Press, 2004.

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28

Lawfer, Manzie R. Why Customers Come Back: How to Create Lasting Customer Loyalty. Red Wheel/Weiser, 2003.

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29

Daffy, Chris. Creating Customer Loyalty: Build Lasting Loyalty Using Customer Experience Management. Kogan Page, 2019.

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30

Larson, John A., and Bennett E. McClellan. Capturing Loyalty. ABC-CLIO, LLC, 2017. http://dx.doi.org/10.5040/9798400623356.

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Written by two highly successful business coaches and management consultants, this book explains how to improve profitability by focusing on turning a business's already satisfied customers into highly satisfied customers by removing their sense of risk. The authors also provide a fail-safe method for identifying the risks inherent in your business. Every business owner or manager knows that creating satisfied customers is key to establishing customer loyalty and building a business. But many are applying the wrong strategy in trying to achieve customer loyalty: instead of focusing on consiste

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31

J, Lynch James, and J. Lynch. Customer Loyalty and Success. Palgrave Macmillan Limited, 1995.

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32

J, Lynch James. Customer Loyalty and Success. Palgrave Macmillan, 1995.

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33

Lynch, J. Customer Loyalty and Success. Palgrave Macmillan, 1995.

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34

Lynch, James J. Customer Loyalty and Success. Palgrave Macmillan, 1995.

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35

author, McClellan Bennett E., ed. Capturing loyalty: How to measure, generate, and profit from highly satisfied customers. Praeger, an imprint of ABC-CLIO, LLC, 2017.

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36

Gustafsson, Anders, and Michael D. Johnson. Improving Customer Satisfaction, Loyalty, and Profit. Jossey Bass Wiley, 2007.

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37

Epz Researching Customer Satisfaction and Loyalty. Kogan Page, Limited, 2009.

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38

Brandi, Joanna. Building Customer Loyalty. Walk the Talk Company, 2001.

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39

Creating Customer Loyalty (Management Action Guides). Nichols Publishing Company, 1993.

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40

Russo, Ivan, and Ilenia Confente. Customer Loyalty and Supply Chain Management: Business-To-Business Customer Loyalty Analysis. Taylor & Francis Group, 2017.

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41

Personal Selling: Achieving Customer Satisfaction And Loyalty. Houghton Mifflin Company, 2002.

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42

Alexander, Jim, and Nigel Hill. Handbook of Customer Satisfaction and Loyalty Measurement. 2nd ed. Gower Publishing Company, 2000.

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43

Alexander, Jim, and Nigel Hill. Handbook of Customer Satisfaction and Loyalty Measurement. Taylor & Francis Group, 2017.

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44

Alexander, Jim, and Nigel Hill. Handbook of Customer Satisfaction and Loyalty Measurement. Taylor & Francis Group, 2017.

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45

Alexander, Jim, and Nigel Hill. Handbook of Customer Satisfaction and Loyalty Measurement. Taylor & Francis Group, 2023.

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46

Handbook of Customer Satisfaction And Loyalty Measurement. 3rd ed. Gower Technical Press, 2006.

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47

Bell, Chip, and Ron Zemke. Service Magic: The Art of Amazing Your Customers. Kaplan Business, 2003.

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48

Greiner, Donna, and Theodore B. Kinni. 1,001 Ways to Keep Customers Coming Back: WOW Ideas That Make Customers Happy and Will Increase Your Bottom Line. Three Rivers Press, 1999.

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49

Hill, Nigel. The Handbook of Customer Satisfaction and Loyalty Measurement. Routledge, 2017. http://dx.doi.org/10.4324/9781315239279.

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50

The Handbook of Customer Satisfaction and Loyalty Measurement. 2017.

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