Relevant bibliographies by topics / Satisfaction and evaluation of health services

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Satisfaction and evaluation of health services'

Author: Grafiati
Published: 4 June 2021
Last updated: 4 February 2022

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Journal articles on the topic "Satisfaction and evaluation of health services"

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Ishara, Sergio, Marina Bandeira, and Antonio Waldo Zuardi. "Public psychiatric services: job satisfaction evaluation." Revista Brasileira de Psiquiatria 30, no. 1 (2007): 38–41. http://dx.doi.org/10.1590/s1516-44462006005000064.

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OBJECTIVE: To investigate the satisfaction of health-care professionals in inpatient and outpatient psychiatric hospitals of a Brazilian medium-sized city. METHOD: The study evaluated 136 health-care professionals from six hospitals; of which two were outpatient hospitals, two general hospitals, and two psychiatric hospitals. All professionals answered the Brazilian Mental Health Services' Staff Satisfaction Scale. RESULTS: An average satisfaction score of 3.26 was observed, which is situated between indifference (level 3) and satisfaction (level 4). Factors "service quality" (3.48) and "relat
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Crawford, P. R., H. P. Lehmann, and P. S. Sockolow. "Health Services Research Evaluation Principles." Methods of Information in Medicine 51, no. 02 (2012): 122–30. http://dx.doi.org/10.3414/me10-01-0066.

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SummaryBackground: Our forthcoming national experiment in increased health information technology (HIT) adoption funded by the American Recovery and Reinvestment Act of 2009 will require a comprehensive approach to evaluating HIT. The quality of evaluation studies of HIT to date reveals a need for broader evaluation frameworks that limits the generalizability of findings and the depth of lessons learned.Objective: Develop an informatics evaluation framework for health information technology (HIT) integrating components of health services research (HSR) evaluation and informatics evaluation to
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Hill, Shane, Niall Turner, Siobhan Barry, and Eadbhard O'Callaghan. "Client satisfaction among outpatients attending an Irish community mental health service." Irish Journal of Psychological Medicine 26, no. 3 (2009): 127–30. http://dx.doi.org/10.1017/s0790966700000422.

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AbstractObjectives: To assess patient satisfaction with mental health services. Client satisfaction with mental health services is attracting increasing attention and is now considered a key outcome variable in evaluating mental health services. The Quality Framework (Mental Health Commission (MHC)), and Vision for Change (VFC) support such evaluation. However, there are no published quantitative data from Irish users of a community mental health service.Method: We invited outpatients attending a Dublin community mental health service to complete a standardised self-report instrument (Client S
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Verulava, Tengiz, Revaz Jorbenadze, Leila Karimi, Beka Dangadze, and Temur Barkalaia. "Evaluation of Patient Satisfaction with Cardiology Services." Open Public Health Journal 11, no. 1 (2018): 201–8. http://dx.doi.org/10.2174/1874944501811010201.

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Background: Patient satisfaction is widely used as an important component in evaluating quality of health care. The current study aimed to evaluate patient satisfaction with the quality of healthcare. Methods: The study was carried out by a cross-sectional method for evaluation of hospitalized patient satisfaction with provided services. Participants of this research include patients who have been hospitalized during the last 5 years (2012-2016). Research tools were prepared on the basis of specially developed “Medical Outcomes Study, Patient Satisfaction Questionnaire” (MOS PSQ-III). Results:
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Howard, Patricia Byrd, Peggy El-Mallakh, Mary Kay Rayens, and James J. Clark. "Patient satisfaction and treatment outcomes as quality indicators for mental health services." International Psychiatry 1, no. 5 (2004): 5–6. http://dx.doi.org/10.1192/s1749367600006810.

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In the United States, the patient has emerged as the central focus in evaluations of mental health services (Buckley, 1993). Whereas evaluation research in the 1980s emphasised the structure and process of mental health care, current evaluation research incorporates client-based measurements of treatment outcomes, such as symptom reduction, functional status and quality of life (Chisholm et al, 1997; Campbell, 1998). In addition, patient satisfaction with mental health services is increasingly used as an outcome dimension and an indicator of service quality (Center for Mental Health Services,
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Onyeonoro, Ugochukwu U., Joseph N. Chukwu, Charles C. Nwafor, et al. "Evaluation of Patient Satisfaction with Tuberculosis Services in Southern Nigeria." Health Services Insights 8 (January 2015): HSI.S27177. http://dx.doi.org/10.4137/hsi.s27177.

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Objective Knowing tuberculosis (TB) patients’ satisfaction enables TB program managers to identify gaps in service delivery and institute measures to address them. This study is aimed at evaluating patients’ satisfaction with TB services in southern Nigeria. Materials and Methods A total of 378 patients accessing TB care were studied using a validated Patient Satisfaction (PS-38) questionnaire on various aspects of TB services. Factor analysis was used to identify eight factors related to TB patient satisfaction. Test of association was used to study the relation between patient satisfaction s
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Ayu, Dwie. "Evaluation of Participant Patient Satisfaction Evaluation in Childbirth Care at Independent Midwifery Practices." Jurnal Ners dan Kebidanan Indonesia 7, no. 3 (2020): 186. http://dx.doi.org/10.21927/jnki.2019.7(3).186-191.

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<p><em>Patient satisfaction is a measure of the quality of care. One important problem that continues to be faced is the lack of good quality service and getting client satisfaction. The aim is to explore the satisfaction of maternity patients using BPJS guarantees for the services provided by midwives in the Midwife's Independent Practice. This research method uses qualitative short narrative or force. PubMed and Proquest searches were carried out systematically from 2008 to 2018. Quality articles were selected based on inclusion and Critical Assessment criteria. Based on the revi
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Cozza, Massimo, Mariannina Amara, Nicola Butera, Gaetano Infantino, Alessandra Maria Monti, and Rosa Provenzano. "Patients' and relatives' satisfaction with mental health services in Rome." Epidemiologia e Psichiatria Sociale 6, no. 3 (1997): 173–83. http://dx.doi.org/10.1017/s1121189x00005029.

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SUMMARYObjective – Satisfaction's measurement with Mental Health Services in patients and their relatives. Design – Satisfaction scale administration to the patients who were treated in community-based psychiatric service from 1.1.1996 to 31.3.1996 and the relatives who were primarily involved in caring for the patient. Setting – The ASL Rome «C» community-based psychiatric service. Main outcome measures – Verona Service Satisfaction Scale-54, a multidimensional instrument which measure satisfaction with community-based psychiatric service. Results – Main results (301 scales for patients, 163
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Dourado, Bruna Macedo, Bianca Fernandes Távora Arruda, Vivian Brito Salles, Sérgio André de Souza Júnior, Virgílio Macedo Dourado, and Joel Porfírio Pinto. "Evaluation of family caregiver satisfaction with a mental health inpatient service." Trends in Psychiatry and Psychotherapy 40, no. 4 (2018): 300–309. http://dx.doi.org/10.1590/2237-6089-2017-0137.

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Abstract Objective To evaluate the satisfaction of family caregivers with a mental health inpatient service in Brazil. Methods This was a cross-sectional study with a quantitative approach. A sample of 80 caretaking family members answered the abbreviated version of the Brazilian Mental Health Services’ Family Satisfaction scale (SATIS-BR) and a sociodemographic questionnaire. Categorical variables were expressed as frequencies and percentages and quantitative variables as means and standard deviations. Interactions among variables and indexes of the scale were analyzed using the Student’s t t
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Данилина, Елена, Elena Danilina, Екатерина Яковлева, et al. "Service and quality of medical services." Services in Russia and abroad 8, no. 8 (2014): 3–12. http://dx.doi.org/10.12737/8242.

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The article defines the scientific and terminological problems of researching services in the field of services, the basic problems of the evaluation of services in health care organizations. On the basis of a systematic approach to the category of quality of medical services the article investigates patient satisfaction with the perceived quality of service, shows the role of consumer expectations in the evaluation of the perceived quality of services and finds that the requirements for the service in medical institutions are underestimated. On the basis of studies the authors identify behavi
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Dissertations / Theses on the topic "Satisfaction and evaluation of health services"

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Staniszewska, Sophie Helen Teresa. "The patient in the health care culture : a study of the process of patient evaluation of health care in the context of patient health status, expectations and satisfaction." Thesis, University of Oxford, 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.362112.

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Wu, Ning. "Measurement issues in evaluating provider performance in health services research /." View online version; access limited to Brown University users, 2005. http://wwwlib.umi.com/dissertations/fullcit/3174695.

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Quick, Cynthia L. "Measuring Change in University Counseling Center Students: Using Symptom Reduction and Satisfaction with Services to Propose a Model for Effective Outcome Research." Thesis, University of North Texas, 1999. https://digital.library.unt.edu/ark:/67531/metadc2268/.

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Abstract This study proposes a model for meeting increasingly mandated outcome research objectives in a university counseling center setting. It is proposed that counseling centers utilize their existing intake forms, along with an annual satisfaction survey to determine the effectiveness of counseling services. Effectiveness is defined as improvement and measured by the reduction of the symptoms or presenting concerns with which the client initially presented. It also introduces the Relative-Change Index (R-Chi) as an objective way to quantify intra-individual change occurring as a result
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Johnson, Jeffrey A. (Jeffrey Allen) 1964. "A comparison of satisfaction with pharmacy services between mail and traditional pharmacy patrons and an evaluation of the relationship with health status." Diss., The University of Arizona, 1996. http://hdl.handle.net/10150/290607.

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The aims of this research were to determine the level of satisfaction with pharmacy services among enrollees of a managed care organization, compare the level of satisfaction between mail pharmacy and traditional pharmacy patrons, and evaluate the relationship between satisfaction with pharmacy services and health status. Data was collected via telephone interviews with 1,362 enrollees of the managed care organization. The overall response rate was 65%. Satisfaction was measured using previously developed items for traditional pharmacy services, and newly developed, parallel items for mail pha
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Tornero, Mary Carolyn. "Improving patient satisfaction with a major healthcare organization." CSUSB ScholarWorks, 1998. https://scholarworks.lib.csusb.edu/etd-project/1406.

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Stallard, Paul. "Learning from children and their carers : assessing needs, developing services and evaluating satisfaction." Thesis, University of Bath, 2001. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.340976.

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Mucci, Nicola B. "The Efficacy of Psychosocial Services in Comprehensive Cancer Care: A Program Evaluation." Antioch University / OhioLINK, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=antioch1483579015227832.

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Salisbury, Christopher John. "Out of hours general practice : evaluation of a co-operativey by comparison with a deputising service." Thesis, University of Bristol, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.263979.

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Webb, Janet Marie. "Information about primary care physicians considered most useful by managed health care consumers." CSUSB ScholarWorks, 1997. https://scholarworks.lib.csusb.edu/etd-project/1370.

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Fidelis, Fabiana Aparecida Monção. "Articulando os serviços de saúde mental sob a ótica da satisfação e sobrecarga de trabalho entre profissionais de centros de atenção psicossocial." Botucatu, 2019. http://hdl.handle.net/11449/181376.

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Orientador: Silvia Justina Papini<br>Resumo: Fidelis FAM. Articulando os serviços de saúde mental sob a ótica da satisfação e sobrecarga de trabalho entre profissionais atuantes em centros de atenção. [Dissertação] Faculdade de Medicina de Botucatu -SP “Universidade Estadual Paulista Júlio de Mesquita Filho”., 2019. OBJETIVO: Avaliar os níveis de satisfação e de sobrecarga em profissionais atuantes em saúde mental dos Centros de Atenção Psicossocial de um município no interior do Estado de São Paulo). MÉTODO: Pesquisa descritiva, exploratória e transversal, realizada por meio dos instrumentos:
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Books on the topic "Satisfaction and evaluation of health services"

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1947-, Davis Rose Marie, ed. Measuring patient satisfaction for improved patient services. Health Administration Press, 1991.

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Lesley, Hallam, and Doggett Marie-Anne, eds. Measures of need and outcome for primary health care. Oxford University Press, 1992.

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Measuring customer satisfaction. Crisp Publications, 1993.

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Measuring customer satisfaction. Kogan Page, 1994.

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Schmidt, Faye Nella. Client satisfaction surveying. Canadian Centre for Management Development, 1998.

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Page, Keith. Customer satisfaction measurement: A practical user's guide. Stanley Thornes, 1995.

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Disabled, New York (State) State Commission on Quality of Care for the Mentally. Outpatient mental health services. The Commission, 1989.

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D, Kaluzny Arnold, ed. Evaluation & decision making for health services. 3rd ed. Health Administration Press, 1998.

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Luck, Mike. Evaluation of community health development. Community Health UK, 1996.

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The satisfaction of users of official statistics in Ghana. Ghana Statistical Service, 2012.

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Book chapters on the topic "Satisfaction and evaluation of health services"

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Ruggeri, Mirella. "Satisfaction with Psychiatric Services." In Mental Health Outcome Measures. Springer Berlin Heidelberg, 1996. http://dx.doi.org/10.1007/978-3-642-80202-7_4.

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Cylus, Jon, Marya Saidi, and Martin Knapp. "Provision of Health Services: Mental Health Care." In Health Services Evaluation. Springer US, 2019. http://dx.doi.org/10.1007/978-1-4939-8715-3_25.

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Mullner, Ross M. "Health Services Data: Typology of Health Care Data." In Health Services Evaluation. Springer US, 2019. http://dx.doi.org/10.1007/978-1-4939-8715-3_6.

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Wendt, Claus. "Health System Typologies." In Health Services Evaluation. Springer US, 2019. http://dx.doi.org/10.1007/978-1-4939-8715-3_21.

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Papanicolas, Irene, and Peter C. Smith. "Assessing Health Systems." In Health Services Evaluation. Springer US, 2019. http://dx.doi.org/10.1007/978-1-4939-8715-3_40.

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Siddique, Juned, Donald Hedeker, and Robert D. Gibbons. "Analysis of Repeated Measures and Longitudinal Data in Health Services Research." In Health Services Evaluation. Springer US, 2019. http://dx.doi.org/10.1007/978-1-4939-8715-3_1.

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Hellsten, Erik, and Katie Jane Sheehan. "Health Services Information: Key Concepts and Considerations in Building Episodes of Care from Administrative Data." In Health Services Evaluation. Springer US, 2019. http://dx.doi.org/10.1007/978-1-4939-8715-3_10.

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Shahian, David M., and Jeffrey P. Jacobs. "Health Services Information: Lessons Learned from the Society of Thoracic Surgeons National Database." In Health Services Evaluation. Springer US, 2019. http://dx.doi.org/10.1007/978-1-4939-8715-3_11.

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Zhan, Chunliu. "Health Services Information: Patient Safety Research Using Administrative Data." In Health Services Evaluation. Springer US, 2019. http://dx.doi.org/10.1007/978-1-4939-8715-3_12.

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Halamka, John. "Health Services Information: Personal Health Records as a Tool for Engaging Patients and Families." In Health Services Evaluation. Springer US, 2019. http://dx.doi.org/10.1007/978-1-4939-8715-3_13.

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Conference papers on the topic "Satisfaction and evaluation of health services"

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Kartini, Dwie Ayu, Sulistyaningsih Sulistyaningsih, and Indriani Indriani. "Evaluation of Patient Satisfaction in Antenatal Care Service: A Systematic Review." In The 6th International Conference on Public Health 2019. Masters Program in Public Health, Graduate School, Universitas Sebelas Maret, 2019. http://dx.doi.org/10.26911/the6thicph.04.51.

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Jagoda, E. T., E. A. K. K. Edirisinghe, and M. K. D. L. Meegoda. "EVALUATION OF SERVICE QUALITY IN NURSING AND PATIENT SATISFACTION: PERCEPTION OF PATIENTS AND STUDENT NURSES." In Global Public Health Conference. The International Institute of Knowledge Management - TIIKM, 2019. http://dx.doi.org/10.17501/26138417.2019.2105.

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Özcan, Selami, Kerim Baş, and H. Yunus Taş. "Effects of Health Sector Information Asymmetry on Patient Satisfaction: An Appilication on Yalova Oral and Dental Care Centre." In International Conference on Eurasian Economies. Eurasian Economists Association, 2013. http://dx.doi.org/10.36880/c04.00673.

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Effects of excessive information level difference between providers and receivers of health care services on patients will be presented with this work. Fundamental concepts like health care service, information asymmetry and it’s effects will be explained. Information levels of attempts and treatments that were put in practice to the patients, surgical operations and billing will be studied and the outputs of the information level difference between the provider and the receiver will be determined. In this research, it will be revealed if the practical applications and the concepts in the lite
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Li, Liqing, and Yingting Yue. "Analysis on the satisfaction degree evaluation and decision rules reasoning of community health service." In 2013 6th International Conference on Information Management, Innovation Management and Industrial Engineering (ICIII). IEEE, 2013. http://dx.doi.org/10.1109/iciii.2013.6702968.

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MERKYS, Gediminas, Daiva BUBELIENE, and Nijolė ČIUČIULKIENĖ. "SATISFACTION OF RURAL POPULATION WITH PUBLIC SERVICES IN THE REGIONS: ANALYSIS OF EDUCATIONAL INDICATORS." In RURAL DEVELOPMENT. Aleksandras Stulginskis University, 2018. http://dx.doi.org/10.15544/rd.2017.154.

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The key idea of the well-being concept strives to answer the question about how well the needs of people in a society are met in different spheres of social life - the physical, economic, social, educational, environmental, emotional, and spiritual – as well as individuals’ evaluations of their own lives and the way that their society operates (Gilbert, Colley, Roberts, 2016). One of the possible suggestions for answering the question: “How well are the needs of people in a society met?” could be the monitoring of citizen’s satisfaction with public services while applying a standardized questi
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Li, Liqing, Xiaojun Zhou, and Zhongjie Li. "Analysis on the satisfaction degree evaluation and decision rules production of community health service based on rough set theory." In 2013 6th International Conference on Information Management, Innovation Management and Industrial Engineering (ICIII). IEEE, 2013. http://dx.doi.org/10.1109/iciii.2013.6703218.

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Semple, MG, and AC Haigh. "G154(P) User service evaluation of the regional paediatric bronchoscopy service focusing on satisfaction: ‘do we pass the friends and family test?’." In Royal College of Paediatrics and Child Health, Abstracts of the RCPCH Conference–Online, 25 September 2020–13 November 2020. BMJ Publishing Group Ltd and Royal College of Paediatrics and Child Health, 2020. http://dx.doi.org/10.1136/archdischild-2020-rcpch.125.

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NETO, AGENOR SOUSA SANTOS, JÚLIO CESAR VALANDRO SOARES, VINÍCIUS DE FARIA PAULA, and NAIARA FAIAD SEBBA CALIFE. "Antecedents of Customer Satisfaction ? A Study in Health Services." In IJCIEOM 2020 - International Joint Conference on Industrial Engineering and Operations Management. IJCIEOM 2020 - International Joint Conference on Industrial Engineering and Operations Management, 2020. http://dx.doi.org/10.14488/ijcieom2020_full_0012_37432.

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Augusto, Cristina. "Evaluation Of Nurses´ Job Satisfaction." In EDUHEM 2018 - VIII International conference on intercultural education and International conference on transcultural health: The Value Of Education And Health For A Global,Transcultural World. Cognitive-Crcs, 2019. http://dx.doi.org/10.15405/epsbs.2019.04.02.71.

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Tsenov, Aleksandar, Ivan Ivanov, Tanya Poparova, Strachil Neykov, Lili Ivanova, and Marieta Gadjeva. "Fuzzy evaluation of customer satisfaction with mobile services." In TELSIKS 2011 - 2011 10th International Conference on Telecommunication in Modern Satellite, Cable and Broadcasting Services. IEEE, 2011. http://dx.doi.org/10.1109/telsks.2011.6143199.

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Reports on the topic "Satisfaction and evaluation of health services"

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Rajamani, Deepa, and Saumya RamaRao. Enhancing customer satisfaction for health services. Population Council, 2019. http://dx.doi.org/10.31899/rh9.1100.

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Lurie, Philip M., Matthew S. Goldberg, and Kathryn L. Wilson. IDA's Evaluation of the Uniformed Services Family Health Plan, Summary. Defense Technical Information Center, 1996. http://dx.doi.org/10.21236/ada304751.

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Finley, Jeanette. An Evaluation of Direct Services of Delaunay Institute for Mental Health. Portland State University Library, 2000. http://dx.doi.org/10.15760/etd.1713.

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Easley, Sharron. Evaluation of the role of neighborhood health coordinators in a comprehensive neighborhood health services project. Portland State University Library, 2000. http://dx.doi.org/10.15760/etd.890.

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Mantilla, Maria Dolores, and Mariel Antezana. Evaluation of community education interventions in sexual and reproductive health services in urban-marginal areas of La Paz, Bolivia. Population Council, 2004. http://dx.doi.org/10.31899/rh4.1128.

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Tipton, Kelley, Brian F. Leas, Nikhil K. Mull, et al. Interventions To Decrease Hospital Length of Stay. Agency for Healthcare Research and Quality (AHRQ), 2021. http://dx.doi.org/10.23970/ahrqepctb40.

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Background. Timely discharge of hospitalized patients can prevent patient harm, improve patient satisfaction and quality of life, and reduce costs. Numerous strategies have been tested to improve the efficiency and safety of patient recovery and discharge, but hospitals continue to face challenges. Purpose. This Technical Brief aimed to identify and synthesize current knowledge and emerging concepts regarding systematic strategies that hospitals and health systems can implement to reduce length of stay (LOS), with emphasis on medically complex or vulnerable patients at high risk for prolonged
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Talukder, Md, A. K. M. Zafar Khan, Mohammed Sharif, et al. Evaluation of the impact of strengthening Union Health and Family Welfare Centers for providing 24/7 normal delivery services in Bangladesh. Population Council, 2016. http://dx.doi.org/10.31899/rh8.1070.

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Afridi, Munir. Greenstar Social Marketing private-sector activities in PAIMAN project: Process evaluation of Greenstar Social Marketing initiatives to improve and expand maternal and newborn health services and coverage. Population Council, 2010. http://dx.doi.org/10.31899/rh2.1086.

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Treadwell, Jonathan R., James T. Reston, Benjamin Rouse, Joann Fontanarosa, Neha Patel, and Nikhil K. Mull. Automated-Entry Patient-Generated Health Data for Chronic Conditions: The Evidence on Health Outcomes. Agency for Healthcare Research and Quality (AHRQ), 2021. http://dx.doi.org/10.23970/ahrqepctb38.

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Background. Automated-entry consumer devices that collect and transmit patient-generated health data (PGHD) are being evaluated as potential tools to aid in the management of chronic diseases. The need exists to evaluate the evidence regarding consumer PGHD technologies, particularly for devices that have not gone through Food and Drug Administration evaluation. Purpose. To summarize the research related to automated-entry consumer health technologies that provide PGHD for the prevention or management of 11 chronic diseases. Methods. The project scope was determined through discussions with Ke
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Gindi, Renee. Health, United States, 2019. Centers for Disease Control and Prevention (U.S.), 2021. http://dx.doi.org/10.15620/cdc:100685.

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Health, United States, 2019 is the 43rd report on the health status of the nation and is submitted by the Secretary of the Department of Health and Human Services to the President and the Congress of the United States in compliance with Section 308 of the Public Health Service Act. This report was compiled by the National Center for Health Statistics (NCHS) of the Centers for Disease Control and Prevention (CDC). The Health, United States series presents an annual overview of national trends in key health indicators. The 2019 report presents trends and current information on selected measures
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