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Dissertations / Theses on the topic 'Satisfaction and evaluation of health services'

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Published: 4 June 2021

Last updated: 4 February 2022

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1

Staniszewska, Sophie Helen Teresa. "The patient in the health care culture : a study of the process of patient evaluation of health care in the context of patient health status, expectations and satisfaction." Thesis, University of Oxford, 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.362112.

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Wu, Ning. "Measurement issues in evaluating provider performance in health services research /." View online version; access limited to Brown University users, 2005. http://wwwlib.umi.com/dissertations/fullcit/3174695.

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3

Quick, Cynthia L. "Measuring Change in University Counseling Center Students: Using Symptom Reduction and Satisfaction with Services to Propose a Model for Effective Outcome Research." Thesis, University of North Texas, 1999. https://digital.library.unt.edu/ark:/67531/metadc2268/.

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Abstract This study proposes a model for meeting increasingly mandated outcome research objectives in a university counseling center setting. It is proposed that counseling centers utilize their existing intake forms, along with an annual satisfaction survey to determine the effectiveness of counseling services. Effectiveness is defined as improvement and measured by the reduction of the symptoms or presenting concerns with which the client initially presented. It also introduces the Relative-Change Index (R-Chi) as an objective way to quantify intra-individual change occurring as a result

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Johnson, Jeffrey A. (Jeffrey Allen) 1964. "A comparison of satisfaction with pharmacy services between mail and traditional pharmacy patrons and an evaluation of the relationship with health status." Diss., The University of Arizona, 1996. http://hdl.handle.net/10150/290607.

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The aims of this research were to determine the level of satisfaction with pharmacy services among enrollees of a managed care organization, compare the level of satisfaction between mail pharmacy and traditional pharmacy patrons, and evaluate the relationship between satisfaction with pharmacy services and health status. Data was collected via telephone interviews with 1,362 enrollees of the managed care organization. The overall response rate was 65%. Satisfaction was measured using previously developed items for traditional pharmacy services, and newly developed, parallel items for mail pha

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5

Tornero, Mary Carolyn. "Improving patient satisfaction with a major healthcare organization." CSUSB ScholarWorks, 1998. https://scholarworks.lib.csusb.edu/etd-project/1406.

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6

Stallard, Paul. "Learning from children and their carers : assessing needs, developing services and evaluating satisfaction." Thesis, University of Bath, 2001. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.340976.

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Mucci, Nicola B. "The Efficacy of Psychosocial Services in Comprehensive Cancer Care: A Program Evaluation." Antioch University / OhioLINK, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=antioch1483579015227832.

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Salisbury, Christopher John. "Out of hours general practice : evaluation of a co-operativey by comparison with a deputising service." Thesis, University of Bristol, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.263979.

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Webb, Janet Marie. "Information about primary care physicians considered most useful by managed health care consumers." CSUSB ScholarWorks, 1997. https://scholarworks.lib.csusb.edu/etd-project/1370.

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10

Fidelis, Fabiana Aparecida Monção. "Articulando os serviços de saúde mental sob a ótica da satisfação e sobrecarga de trabalho entre profissionais de centros de atenção psicossocial." Botucatu, 2019. http://hdl.handle.net/11449/181376.

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Orientador: Silvia Justina Papini<br>Resumo: Fidelis FAM. Articulando os serviços de saúde mental sob a ótica da satisfação e sobrecarga de trabalho entre profissionais atuantes em centros de atenção. [Dissertação] Faculdade de Medicina de Botucatu -SP “Universidade Estadual Paulista Júlio de Mesquita Filho”., 2019. OBJETIVO: Avaliar os níveis de satisfação e de sobrecarga em profissionais atuantes em saúde mental dos Centros de Atenção Psicossocial de um município no interior do Estado de São Paulo). MÉTODO: Pesquisa descritiva, exploratória e transversal, realizada por meio dos instrumentos:

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Coovadia, Mohamed Yusuf. "Identification and evaluation of patient satisfaction determinants in medical service delivery systems within the South African private healthcare industry." Diss., University of Pretoria, 2008. http://hdl.handle.net/2263/23094.

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The aim of the study was to identify, evaluate and compare the determinants of patient satisfaction in fee-for-service, and health maintenance organisation (HMO), medical service delivery centres. Staff at both centres, who were also patients, were surveyed to determine the congruence with patients’ quality improvement priorities. The survey was conducted using a questionnaire consisting of closed questions given to patients as they departed from the medical centres. The questionnaire was tested for convergent and divergent validity, content analysis and reliability. A rating scale was then ap

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12

Oliveira, Denise Fornazari de 1964. "Qualidade do atendimento da clinica de oftalmologia : percepção de prestadores de serviço e satisfação de usuarios : Hospital de Clinicas da Universidade Estadual de Campinas." [s.n.], 2007. http://repositorio.unicamp.br/jspui/handle/REPOSIP/308538.

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Orientador: Carlos Eduardo Leite Arieta<br>Dissertação (mestrado) - Universidade Estadual de Campinas, Faculdade de Ciencias Medicas<br>Made available in DSpace on 2018-08-10T14:42:41Z (GMT). No. of bitstreams: 1 Oliveira_DeniseFornazaride_M.pdf: 2528507 bytes, checksum: ec65b6dd89a2d358f4aae734ae625c5c (MD5) Previous issue date: 2007<br>Resumo: Realizou-se estudo transversal analítico com o objetivo de investigar características, percepções e satisfação de pacientes e prestadores de serviço quanto à qualidade do atendimento no ambulatório de Oftalmologia do Hospital de Clínicas da Universid

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Silva, Flavia Janolio Costacurta Pinto da. "Avaliação da qualidade do serviço de saúde: a visão do cliente." Universidade de São Paulo, 2014. http://www.teses.usp.br/teses/disponiveis/83/83131/tde-22052014-185454/.

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A mensuração da satisfação do usuário quanto ao serviço recebido, passou a ser considerada um elemento de avaliação da qualidade dos serviços de saúde. Diante disso buscou-se avaliar o grau de satisfação dos usuários internados no Hospital Universitário (HU) de Sergipe quanto à qualidade do serviço hospitalar. Trata-se de estudo exploratório, descritivo, com abordagem quantitativa e de corte transversal; desenvolvido em três unidades de internação com pacientes de 18 a 80 anos, alfabetizados ou não e que permaneceram internados por um período mínimo de 48 a 72 horas. Foi aplicado um inst

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14

Pena, Mileide Morais. "Análise do grau de satisfação de usuários de um hospital universitário privado: uma abordagem multissetorial." Universidade de São Paulo, 2010. http://www.teses.usp.br/teses/disponiveis/7/7140/tde-01072010-150557/.

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O objetivo deste estudo foi conhecer o grau de satisfação dos usuários de convênios privados e particulares, de um hospital universitário privado e analisar os fatores intervenientes nesse processo, baseado no modelo avaliativo de Parasuraman, Zeithaml e Berry. Trata-se de um estudo exploratório-descritivo de abordagem quantitativa, com coleta prospectiva de dados. Foi realizado na unidade de internação de clínica médica e cirúrgica de um hospital de grande porte, nível terciário, localizado no interior do estado de São Paulo. A amostra foi composta por 288 usuários. Utilizou-se o instrumento

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15

Gaioso, Vanessa Pirani. "Satisfação do usuário na perspectiva da aceitabilidade no cenário da saúde da família no município de Ribeirão Preto-SP." Universidade de São Paulo, 2007. http://www.teses.usp.br/teses/disponiveis/22/22133/tde-26032007-163830/.

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No campo da Saúde Pública, a avaliação de serviços é área de extrema relevância, pois viabiliza diretrizes e opções para o processo de planejamento e possibilita um controle técnico e social dos serviços e programas prestados à sociedade. Contudo, ainda é escassa a produção científica publicada voltada a satisfação dos usuários em relação aos serviços de atenção primária à saúde, em especial aquelas para a Saúde da Família. A estratégia de Saúde da Família, viabilizada pelo Ministério da Saúde, em curso no país a cerca de uma década, tem sido objeto de avaliação pelo próprio Ministério que vem

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Jamas, Milena Temer. "Adaptação cultural e validação para a língua portuguesa da \"Escala de Bienestar Materno en Situación de Parto (BMSP 2)." Universidade de São Paulo, 2013. http://www.teses.usp.br/teses/disponiveis/7/7141/tde-11092013-162127/.

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Introdução: A avaliação da assistência prestada é uma das condições básicas para promover a qualidade dos serviços de saúde. Obter dados a respeito do bem estar segundo a perspectiva da mulher permite corrigir inadequações e melhorar a qualidade da assistência ao parto. Objetivo da pesquisa: Esta pesquisa teve o objetivo de adaptar culturalmente e validar as propriedades psicométricas da Escala de Bienestar Materno em Situación de Parto (BMSP 2) para a língua portuguesa (Brasil).Metodologia: Trata-se de um estudo do tipo metodológico aprovado pelo Comitê de Ética em Pesquisa da Escola de Enfer

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17

Gottberg, Kristina. "Studies of people living with multiple sclerosis in Stockholm county : evaluation of methods for data collection and aspects of functining and use of health care services /." Stockholm, 2006. http://diss.kib.ki.se/2006/91-7140-784-7/.

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18

Schaefer, Jay M. "Is "good" good enough? a small area variation analysis of disparity in expressed rates of access to and satisfaction with child and adolescent healthcare services in east Central Florida." Doctoral diss., University of Central Florida, 2010. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/4603.

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Further research specific to these phenomenon encompassing a clearer understanding of the type of care received and the individual's specific experiences with their healthcare providers was recommended, with ensuing research to better identify commonalities of interactions with specific area providers, local restrictions imposed by area insurance carriers, influences caused by language and/or cultural barriers, and the like as drivers in understanding the individual dynamics of satisfaction.; The purpose of this dissertation research was to explore indications of disparities within the east Ce

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Lima, Angela Silvia Sales. "AvaliaÃÃo da AtenÃÃo BÃsica em Fortaleza, sob a Ãtica das mÃes de crianÃas menores de 5 anos." Universidade Federal do CearÃ, 2009. http://www.teses.ufc.br/tde_busca/arquivo.php?codArquivo=4544.

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FundaÃÃo Cearense de Apoio ao Desenvolvimento Cientifico e TecnolÃgico<br>O conceito de humanizaÃÃo tem ocupado um lugar de destaque nas atuais propostas de reconstruÃÃo das prÃticas de saÃde no Brasil, no sentido de sua maior integralidade, efetividade e acesso. O Programa SaÃde da FamÃlia condiz com a proposta de humanizaÃÃo do setor saÃde, por propor mudanÃas no modelo assistencial tradicional a partir de aÃÃes voltadas para a atenÃÃo primÃria centrada na famÃlia. Estudo transversal, domiciliar, quantitativo, teve por finalidade avaliar a atenÃÃo bÃsica de Fortaleza, sob a Ãtica de mÃes de

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Protasio, Ane Polline Lacerda. "Fatores associados à satisfação do usuário quanto aos cuidados ofertados na Atenção Básica em Saúde: análise a partir do 1º ciclo de avaliação externa do PMAQ-AB." Universidade Federal da Paraíba, 2014. http://tede.biblioteca.ufpb.br:8080/handle/tede/6561.

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Made available in DSpace on 2015-05-14T12:47:19Z (GMT). No. of bitstreams: 1 arquivototal.pdf: 3269699 bytes, checksum: af9285a2857f32a228efc8a34c2c80c4 (MD5) Previous issue date: 2014-12-09<br>Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES<br>In view of the Primary Health Care in Brazil has been strengthened, mainly, with the new National Primary Care Policy (PNAB), the Brazilian Ministry of Health has created the Program of Improving Access and Quality of Primary Care (PMAQ-AB) that aimed to improve healthcare public service quality and to enhance the Brazilian quali

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Santos, Ellen Tahan. "Estratégia saúde da família: satisfação de usuários." Universidade de São Paulo, 2011. http://www.teses.usp.br/teses/disponiveis/59/59137/tde-22102013-153951/.

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Nas últimas décadas, ocorreram transformações significativas na área da Saúde Pública, dentre elas, a implantação da Estratégia Saúde da Família (ESF) como uma tentativa de efetivação das diretrizes do Sistema Único de Saúde (SUS). A avaliação em saúde torna-se uma importante ferramenta para planejar intervenções capazes de atender às necessidades de saúde da população. Tendo em vista que a temática da satisfação de usuários ainda é pouco explorada no Brasil dentro da atenção primária, o presente estudo teve como objetivo investigar a satisfação de usuários em relação à ESF, considerando-se as

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Prudêncio, Patricia Santos. "Avaliação da expectativa e satisfação da gestante com o cuidado pré-natal na atenção primária à saúde." Universidade de São Paulo, 2017. http://www.teses.usp.br/teses/disponiveis/22/22133/tde-27092017-134829/.

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A avaliação da expectativa e satisfação das gestantes com o cuidado pré-natal na Atenção Primária à Saúde, na percepção das usuárias, é uma importante estratégia que contribui para uma assistência pré-natal de qualidade. O presente estudo teve como objetivo avaliar a expectativa e a satisfação da gestante com o cuidado pré-natal na Atenção Primária à Saúde por meio da aplicação da versão brasileira do instrumento Patient Expectations and Satisfaction with Prenatal Care (PESPC). Os dados foram coletados em oito serviços públicos de saúde de atendimento pré-natal do município de Bauru, s

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Campos, Ana Carolina. "Satisfação do usuário na Saúde da Família sob a perspectiva da responsividade." Universidade de São Paulo, 2011. http://www.teses.usp.br/teses/disponiveis/22/22133/tde-28112011-081245/.

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Estudo exploratório-descritivo, com o objetivo de analisar a satisfação dos usuários de uma Unidade de Saúde da Família do município de Ribeirão Preto - SP sob a perspectiva da responsividade. O cenário da pesquisa se constituiu em uma USF do Distrito Oeste do município, selecionada por meio de sorteio. A coleta de dados por meio de entrevistas semi-estruturadas seguiu um roteiro baseado nas dimensões da responsividade e se estendeu de setembro 2010 a janeiro de 2011. Os sujeitos da pesquisa foram usuários das famílias atendidas pela USF, sendo selecionados considerando a utilização da USF por

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Žukauskaitė, Simona. "Medikų nuomonė apie sveikatos priežiūros paslaugas Vilniaus mieste." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2011. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2009~D_20110709_152347-47476.

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Pagrindimas: Lietuvoje vykstant sveikatos priežiūros reformai, didelio visuomenės ir mokslininkų dėmesio sulaukia įvairūs sveikatos priežiūros organizavimo, paslaugų kokybės aspektai, kurie dažniausiai vertinami vykdant pacientų apklausas, tačiau svarbus yra ir medicinos personalo nuomonės tyrimas šiais klausimais dėl realaus požiūrio į tam tikras sistemos funkcionavimo galimybes. Darbo tikslas: Išsiaiškinti kaip Vilniaus miesto medikai vertina dabartinę sveikatos priežiūrą ir paslaugas, analizuojant tam tikrus sveikatos priežiūros organizacinius aspektus, atsižvelgiant į medikų specializaciją

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Rudman, Ann Ingmarsdotter. "Women's evaluations of intrapartum and postpartum care /." Stockholm : Karolinska insitutet, 2007. http://diss.kib.ki.se/2007/978-91-7357-273-6/.

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Zacharias, Fabiana Costa Machado. "Avaliação da atenção em diabetes mellitus em um Centro de Saúde Escola no interior de São Paulo." Universidade de São Paulo, 2013. http://www.teses.usp.br/teses/disponiveis/22/22133/tde-14012014-115155/.

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Trata-se de estudo avaliativo, fundamentado no referencial de avaliação de estrutura, processo e resultado, do tipo quantitativo descritivo de corte transversal com momento, no desenho da pesquisa, de sistematização e análise de dados qualitativos. Objetivou-se avaliar a atenção à saúde aos usuários com diabetes mellitus em um Centro de Saúde Escola em Ribeirão Preto, SP. Compuseram a amostra 150 sujeitos. Para coleta de dados, entre agosto e outubro de 2012, utilizaram-se prontuários e técnica de observação direta. No momento qualitativo foram entrevistados 20 sujeitos, pertencentes à

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Pontes, Anna Leprincia Bezerra. "Avaliac?o da satisfa??o do usu?rio e da qualidade dos tratamentos endod?nticos em Centros de Especialidades Odontol?gicas da Grande Natal-RN." Universidade Federal do Rio Grande do Norte, 2011. http://repositorio.ufrn.br:8080/jspui/handle/123456789/17071.

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Made available in DSpace on 2014-12-17T15:30:57Z (GMT). No. of bitstreams: 1 AnnaLBP_DISSERT.pdf: 1144360 bytes, checksum: b1381efe03ee642cd7f1afb0245ad55f (MD5) Previous issue date: 2011-03-14<br>Objective: To evaluate the degree of users satisfaction and technical quality of endodontic treatment in specialized dental clinics (CEO) of Grande Natal / RN between 2006 and 2008. Methodology: evaluated 282 endodontically treated teeth in CEOs through clinical and radiographic examinations. A questionnaire about the clinical condition of the tooth, evaluation of care and satisfaction with treat

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Cruz, Wilma Batista Souza da. "Análise dos níveis de satisfação dos usuários de um hospital privado." Universidade de São Paulo, 2008. http://www.teses.usp.br/teses/disponiveis/7/7131/tde-13062008-094600/.

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O objetivo deste estudo foi analisar a satisfação do usuário em relação a um conjunto de atributos dos serviços prestados em unidades de internação de um hospital privado. Trata-se de um estudo exploratório-descritivo de abordagem quantitativa, com coleta prospectiva dos dados. O local da investigação foi o Hospital Adventista de São Paulo e a casuística/amostra constituiu-se de 71 usuários. A coleta dos dados ocorreu no período de março a agosto de 2007, por meio de um instrumento derivado da escala Service Quality (SERVQUAL) do modelo avaliativo de Parasuramam,

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Inchauspe, Juciane Aparecida Furlan. "Aplicabilidade dos resultados da pesquisa de satisfação dos usuários pela enfermagem no Hospital de Clínicas de Porto Alegre." reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2013. http://hdl.handle.net/10183/71955.

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Estudo qualitativo do tipo exploratório-descritivo acerca da aplicabilidade do resultado da pesquisa de satisfação como ferramenta de avaliação da qualidade dos serviços de saúde. O objetivo geral do estudo consistiu em analisar a utilização dos resultados da pesquisa de satisfação dos usuários pelas chefias de enfermagem das unidades de internação de um hospital universitário. Os objetivos específicos foram relatar os resultados da pesquisa de satisfação dos usuários das unidades de internação; descrever a opinião das chefias acerca da contribuição que a pesquisa de satisfação implantada no h

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Marshall, Carol. "Modelling the shift in the balance of care in the NHS." Thesis, University of Stirling, 2013. http://hdl.handle.net/1893/20350.

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The concept of Shifting the Balance of Care was first introduced to NHS Scotland in 2005 through the Kerr Report. The key messages from the report were to: ensure sustainable and safe local services, which are supported by the right skills, change the emphasis of care into the community, provide preventative reactive care, and fully integrate the system to tackle the changes, use technology more effectively, and involve the public in finding solutions to change. Following the report, a framework was developed which highlighted and prioritised eight areas of improvement. These areas for improve

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Costa, Anna Paula Serejo da. "Satisfa??o dos usu?rios e qualidade dos tratamentos prot?ticos realizados nos Centros de Especialidades Odontol?gicas da Grande Natal RN." Universidade Federal do Rio Grande do Norte, 2011. http://repositorio.ufrn.br:8080/jspui/handle/123456789/17066.

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Made available in DSpace on 2014-12-17T15:30:56Z (GMT). No. of bitstreams: 1 AnnaPSC_DISSERT.pdf: 1055344 bytes, checksum: 3820065b4404d2eed0b9f94f68a004b1 (MD5) Previous issue date: 2011-03-18<br>Aim: To evaluate user satisfaction and quality of prosthetic treatments performed in specialized dental clinics (CEOs) of Natal Metropolitan Region - RN. Methods: Cross-sectional study with subjects who underwent prosthetic CEOs in the cities of Natal, Maca?ba, Parnamirim and Sao Goncalo do Amarante in the period 2007 to 2009. Data collection was performed by questionnaire, clinical examination o

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Ohaeri, Frances Ahunna. "Parental satisfaction with child mental health services." CSUSB ScholarWorks, 2008. https://scholarworks.lib.csusb.edu/etd-project/3343.

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The purpose of this study was to identify to what degree specific factors influence the level of satisfaction experienced by foster parents whose foster children are recieving mental health services from agencies that they have been referred to by a Coming of Age Foster Family Agency.

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Griskonis, Sigitas. "Patients' perceived satisfaction with hospital services." Thesis, Nordic School of Public Health NHV, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:norden:org:diva-3250.

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ackground. There are a number studies related to patients’ satisfaction with health care. Since the Baltic States regained independence in 1990, a reform of the health care system took place in which a serious consideration is paid to health care quality. Patients' views are becoming increasingly important in the current health system. They provide information on effectiveness of healthcare and how it may be improved.The main objective of this study was to investigate inpatients experiences with the care and treatment given in Klaipeda hospitals in order to improve the quality of care and pati

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Simonson, Toni Lee. "The evaluation of comprehensive community services." Online version, 2000. http://www.uwstout.edu/lib/thesis/2000/2000simonsont.pdf.

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Alalwany, Hamid. "Cross disciplinary evaluation framework for e-health services." Thesis, Brunel University, 2010. http://bura.brunel.ac.uk/handle/2438/8216.

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E-health is an emerging field in the intersection of information systems, healthcare and business management, referring mainly to healthcare services delivered and enhanced through the use of information and communication technologies (ICT). In a broader sense, the term characterizes not only a technical development, but also a wider way of thinking, an attitude, and a commitment for a network to improve and connect provider, patients and governments. Such a network will be used to educate and inform healthcare professionals, managers and healthcare users; to stimulate innovation in care deliv

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Lukyanova, Valentina Vladimirovna. "An Evaluation of Family Planning Services in Southwest Virginia." Thesis, Virginia Tech, 2005. http://hdl.handle.net/10919/34016.

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The goal of this study is to assess the quality of family planning services in rural areas of Virginia. Through interviews with the public and not-for profit clinics, I collected various facts and through client survey, I obtained women's perceptions and feeling about the services provided to them. The goal was to reconcile responses wherever possible, and furthermore, identify differences between facts provided by the clinics and perceptions of clients. From the client surveys, I found that the majority of women are satisfied with the family planning services. Moreover, Appalachian women repo

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Gangai, Bharti. "Patient satisfaction with health services in a rural district hospital." University of the Western Cape, 2015. http://hdl.handle.net/11394/5216.

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Magister Scientiae Dentium - MSc(Dent)<br>BACKGROUND: The concept of consumer satisfaction is gaining momentum across all business sectors worldwide. In keeping with this trend, health care systems are now also being reviewed to assess patient satisfaction with regard to the quality of care provided. Patient satisfaction is an instrumental tool for identifying shortcomings and challenges of the health system, and provides patients with a constructive outlet to rate their hospital experience. AIM: To determine the perceived levels of patient satisfaction with health care services. METHODOLOGY:

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Sampalis, John Sotirios. "Evaluation of pre-hospital trauma services in Montreal." Thesis, McGill University, 1990. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=74365.

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The objectives of this observational study were to describe and evaluate the impact of emergency services on trauma mortality in Montreal. Urgences-Sante provides pre-hospital care in the greater Montreal region. Physicians provide on-scene care including advanced life support (ALS). Basic life support (BLS) is provided by emergency medical technicians or physicians. The study was conducted over a one-year period from April 1, 1987 to March 31, 1988.<br>The results of this study showed that the response and total pre-hospital times of Urgences-Sante were similar to those in other North America

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Lewis, LaTanya Renee. "Assessing service satisfaction: Experiences of individuals living with HIV/AIDS." CSUSB ScholarWorks, 2008. https://scholarworks.lib.csusb.edu/etd-project/3371.

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The purpose of this study was to explore HIV/AIDS client experiences with supportive services. The consumption of social services for individuals living with HIV/AIDS has assumed increasing importance. This is a crucial population that requires a multifaceted approach to treatment in order to remain active and productive for longer periods of time.

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Yancey, Antonio Earl. "The relationship between Patient-Centered Care (PCC) services and patient satisfaction scores." Thesis, University of Phoenix, 2014. http://pqdtopen.proquest.com/#viewpdf?dispub=3583301.

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<p> The purpose of this quantitative ex-post facto study was to determine if the level of satisfaction is increased over hospitals that do not incorporate PCC services. The study involved the use of archival data from HCAHPS (n.d.) satisfaction surveys analyzed during the first quarter of 2013. The respondents of the study included using archival patient satisfaction survey data from 113 hospitals within the State of Michigan. Fifty-two of these hospitals were identified as providing some level of PCC services to patients, and 61 of the hospitals were identified as not providing PCC services t

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Milner, Susan Joan. "Health in the high street : an evaluation of a community based health promotion projects." Thesis, Northumbria University, 1994. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.240622.

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Grainger, Caron. "Junior doctors : morale, job satisfaction, stress and their interrelationships." Thesis, University of Leeds, 1997. http://etheses.whiterose.ac.uk/656/.

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Research and anecdote suggest that . the morale of doctors is low. Consequences of this in medicine include poor communication, faulty decision making, and poor interpersonal relationships. This works assesses the morale of pre-registration house officers (PRHOs), using the proxy measures of job satisfaction and mental and physical ill-health manifestations of stress, and follows one group over a period of eighteen months to determine whether morale improves over this time. Data collections was by modified postal questionnaire and consisted of self reported job satisfaction and mental and phys

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Hughes, Jamie G. H. Hacker. "Supervision, stress and satisfaction in a learning disabilities service." Thesis, University of Surrey, 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.321042.

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Colver, Allan Froggatt. "Evaluation of the health surveillance of pre-school children." Thesis, University of Newcastle Upon Tyne, 1992. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.334834.

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Shearn, Katharine M. "Delivering positive youth sexual health services : a realist evaluation." Thesis, Sheffield Hallam University, 2018. http://shura.shu.ac.uk/20983/.

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International and English scholars, youth advocates, policy makers and young people call for sexual health services which take a positive, holistic, comprehensive approach to support young people achieve sexual wellbeing. The enduring model of youth sexual health services is, however, orientated towards reducing the negative impacts of sexual activity. There is limited evidence and theory to facilitate the widespread transformation of services to support sexual wellbeing. Specifically, current policy and academic outputs lack programme theory which describes how such a transformation might be

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Castro, Liliana Nataly, and Jose Arturo Gonzalez. "FACTORS ASSOCIATED WITH PARENT SATISFACTION OF SCHOOL BASED MENTAL HEALTH SERVICES." CSUSB ScholarWorks, 2014. https://scholarworks.lib.csusb.edu/etd/58.

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It is important to understand the significant factors that predict parent satisfaction of school based mental health services. These factors are vital as they can decrease attrition rates regarding treatment and can improve the overall quality of services in school based settings. The purpose of this study is to examine the predictors of parent satisfaction by utilizing secondary data acquired from the Ontario-Montclair School District. The measurement instrument utilized was a 10 question survey that included 8 Likert-style questions and one free response question. This study utilized an inde

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McClinton, Lynell H. "Measuring Hispanic/Latino Satisfaction with Health Services in Chesterfield County, Virginia." VCU Scholars Compass, 2007. http://scholarscompass.vcu.edu/etd/1088.

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The objectives of this study were to measure and describe the overall satisfaction of Hispanics/Latinos with services they receive from Chesterfield County's Health Department and compare it to that of African Americans and Caucasians. Also, the objectives were to analyze reasons for different levels of satisfaction, assess the nature and degree of satisfaction with particular services, and suggest implications of the Hispanic/Latino opinions for public policy. While the empirical literature revealed that Hispanics/Latinos experience lower levels of satisfaction with health care services, this

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Papadakis, Sophia. "Economic evaluation of cardiac rehabilitation and secondary prevention services." Thesis, University of Ottawa (Canada), 2004. http://hdl.handle.net/10393/26737.

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Little is known about the relative cost-effectiveness (CE) of different cardiac rehabilitation (CR) program designs and how CE is influenced by a patient's clinical and demographic characteristics. The aim of this study was to assess the 2-year incremental cost-utility of a distributed (12-month, 33-session) CR program to that of a standard (3-month, 33-session) CR program as assessed from the perspective of the cardiac health care system. 306 Patients (mean age = 58.4 years, SD+/-9.7) with CAD were randomized to either standard or distributed CR. Program delivery costs, cardiac health care us

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Hulme, Claire Therese. "Real world economic evaluation of rehabilitation services." Thesis, University of Salford, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.272615.

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Hoang, Le Thanh Som-arch Wongkhomthong. "Satisfaction of mothers towards child health services at health center 58 ratburana district, bma, Thailand /." Abstract, 1999. http://mulinet3.li.mahidol.ac.th/thesis/2542/42E-LeThanhHoang.pdf.

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