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Journal articles on the topic 'Satisfaction and evaluation of health services'

Author: Grafiati

Published: 4 June 2021

Last updated: 4 February 2022

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1

Ishara, Sergio, Marina Bandeira, and Antonio Waldo Zuardi. "Public psychiatric services: job satisfaction evaluation." Revista Brasileira de Psiquiatria 30, no. 1 (2007): 38–41. http://dx.doi.org/10.1590/s1516-44462006005000064.

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OBJECTIVE: To investigate the satisfaction of health-care professionals in inpatient and outpatient psychiatric hospitals of a Brazilian medium-sized city. METHOD: The study evaluated 136 health-care professionals from six hospitals; of which two were outpatient hospitals, two general hospitals, and two psychiatric hospitals. All professionals answered the Brazilian Mental Health Services' Staff Satisfaction Scale. RESULTS: An average satisfaction score of 3.26 was observed, which is situated between indifference (level 3) and satisfaction (level 4). Factors "service quality" (3.48) and "relat

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Crawford, P. R., H. P. Lehmann, and P. S. Sockolow. "Health Services Research Evaluation Principles." Methods of Information in Medicine 51, no. 02 (2012): 122–30. http://dx.doi.org/10.3414/me10-01-0066.

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SummaryBackground: Our forthcoming national experiment in increased health information technology (HIT) adoption funded by the American Recovery and Reinvestment Act of 2009 will require a comprehensive approach to evaluating HIT. The quality of evaluation studies of HIT to date reveals a need for broader evaluation frameworks that limits the generalizability of findings and the depth of lessons learned.Objective: Develop an informatics evaluation framework for health information technology (HIT) integrating components of health services research (HSR) evaluation and informatics evaluation to

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Hill, Shane, Niall Turner, Siobhan Barry, and Eadbhard O'Callaghan. "Client satisfaction among outpatients attending an Irish community mental health service." Irish Journal of Psychological Medicine 26, no. 3 (2009): 127–30. http://dx.doi.org/10.1017/s0790966700000422.

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AbstractObjectives: To assess patient satisfaction with mental health services. Client satisfaction with mental health services is attracting increasing attention and is now considered a key outcome variable in evaluating mental health services. The Quality Framework (Mental Health Commission (MHC)), and Vision for Change (VFC) support such evaluation. However, there are no published quantitative data from Irish users of a community mental health service.Method: We invited outpatients attending a Dublin community mental health service to complete a standardised self-report instrument (Client S

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Verulava, Tengiz, Revaz Jorbenadze, Leila Karimi, Beka Dangadze, and Temur Barkalaia. "Evaluation of Patient Satisfaction with Cardiology Services." Open Public Health Journal 11, no. 1 (2018): 201–8. http://dx.doi.org/10.2174/1874944501811010201.

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Background: Patient satisfaction is widely used as an important component in evaluating quality of health care. The current study aimed to evaluate patient satisfaction with the quality of healthcare. Methods: The study was carried out by a cross-sectional method for evaluation of hospitalized patient satisfaction with provided services. Participants of this research include patients who have been hospitalized during the last 5 years (2012-2016). Research tools were prepared on the basis of specially developed “Medical Outcomes Study, Patient Satisfaction Questionnaire” (MOS PSQ-III). Results:

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Howard, Patricia Byrd, Peggy El-Mallakh, Mary Kay Rayens, and James J. Clark. "Patient satisfaction and treatment outcomes as quality indicators for mental health services." International Psychiatry 1, no. 5 (2004): 5–6. http://dx.doi.org/10.1192/s1749367600006810.

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In the United States, the patient has emerged as the central focus in evaluations of mental health services (Buckley, 1993). Whereas evaluation research in the 1980s emphasised the structure and process of mental health care, current evaluation research incorporates client-based measurements of treatment outcomes, such as symptom reduction, functional status and quality of life (Chisholm et al, 1997; Campbell, 1998). In addition, patient satisfaction with mental health services is increasingly used as an outcome dimension and an indicator of service quality (Center for Mental Health Services,

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Onyeonoro, Ugochukwu U., Joseph N. Chukwu, Charles C. Nwafor, et al. "Evaluation of Patient Satisfaction with Tuberculosis Services in Southern Nigeria." Health Services Insights 8 (January 2015): HSI.S27177. http://dx.doi.org/10.4137/hsi.s27177.

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Objective Knowing tuberculosis (TB) patients’ satisfaction enables TB program managers to identify gaps in service delivery and institute measures to address them. This study is aimed at evaluating patients’ satisfaction with TB services in southern Nigeria. Materials and Methods A total of 378 patients accessing TB care were studied using a validated Patient Satisfaction (PS-38) questionnaire on various aspects of TB services. Factor analysis was used to identify eight factors related to TB patient satisfaction. Test of association was used to study the relation between patient satisfaction s

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Ayu, Dwie. "Evaluation of Participant Patient Satisfaction Evaluation in Childbirth Care at Independent Midwifery Practices." Jurnal Ners dan Kebidanan Indonesia 7, no. 3 (2020): 186. http://dx.doi.org/10.21927/jnki.2019.7(3).186-191.

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<p><em>Patient satisfaction is a measure of the quality of care. One important problem that continues to be faced is the lack of good quality service and getting client satisfaction. The aim is to explore the satisfaction of maternity patients using BPJS guarantees for the services provided by midwives in the Midwife's Independent Practice. This research method uses qualitative short narrative or force. PubMed and Proquest searches were carried out systematically from 2008 to 2018. Quality articles were selected based on inclusion and Critical Assessment criteria. Based on the revi

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Cozza, Massimo, Mariannina Amara, Nicola Butera, Gaetano Infantino, Alessandra Maria Monti, and Rosa Provenzano. "Patients' and relatives' satisfaction with mental health services in Rome." Epidemiologia e Psichiatria Sociale 6, no. 3 (1997): 173–83. http://dx.doi.org/10.1017/s1121189x00005029.

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SUMMARYObjective – Satisfaction's measurement with Mental Health Services in patients and their relatives. Design – Satisfaction scale administration to the patients who were treated in community-based psychiatric service from 1.1.1996 to 31.3.1996 and the relatives who were primarily involved in caring for the patient. Setting – The ASL Rome «C» community-based psychiatric service. Main outcome measures – Verona Service Satisfaction Scale-54, a multidimensional instrument which measure satisfaction with community-based psychiatric service. Results – Main results (301 scales for patients, 163

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Dourado, Bruna Macedo, Bianca Fernandes Távora Arruda, Vivian Brito Salles, Sérgio André de Souza Júnior, Virgílio Macedo Dourado, and Joel Porfírio Pinto. "Evaluation of family caregiver satisfaction with a mental health inpatient service." Trends in Psychiatry and Psychotherapy 40, no. 4 (2018): 300–309. http://dx.doi.org/10.1590/2237-6089-2017-0137.

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Abstract Objective To evaluate the satisfaction of family caregivers with a mental health inpatient service in Brazil. Methods This was a cross-sectional study with a quantitative approach. A sample of 80 caretaking family members answered the abbreviated version of the Brazilian Mental Health Services’ Family Satisfaction scale (SATIS-BR) and a sociodemographic questionnaire. Categorical variables were expressed as frequencies and percentages and quantitative variables as means and standard deviations. Interactions among variables and indexes of the scale were analyzed using the Student’s t t

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Данилина, Елена, Elena Danilina, Екатерина Яковлева, et al. "Service and quality of medical services." Services in Russia and abroad 8, no. 8 (2014): 3–12. http://dx.doi.org/10.12737/8242.

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The article defines the scientific and terminological problems of researching services in the field of services, the basic problems of the evaluation of services in health care organizations. On the basis of a systematic approach to the category of quality of medical services the article investigates patient satisfaction with the perceived quality of service, shows the role of consumer expectations in the evaluation of the perceived quality of services and finds that the requirements for the service in medical institutions are underestimated. On the basis of studies the authors identify behavi

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Nystrom, Robert J., Kathy Lovrien, Loretta Gallant, Anne K. Johnston-Silverberg, and Stacie Shelton. "Oregon School-Based Health Centers." Californian Journal of Health Promotion 2, SI (2004): 11–21. http://dx.doi.org/10.32398/cjhp.v2isi.906.

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Oregon’s School Based Health Centers (SBHCs) have grown from five in 1986 to the 41 state certified centers currently in operation. The centers provide developmentally appropriate primary care and behavioral health care services to elementary, middle, and high school sites. SBHC program goals include increasing student access to care, and improving both health and educational outcomes. In the 2000-2001 service year, the Oregon SBHC program began the administration of a new patient satisfaction survey designed to measure satisfaction with services, access, receipt of prevention messages, and nu

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Surya, Sara, Sefrianita Kamal, and Lusia Eka Putri. "Evaluation of Patient Satisfaction Towards Pharmacy Services at Hospital Outpatient Pharmacies in Padang." Borneo Journal of Pharmacy 2, no. 1 (2019): 31–34. http://dx.doi.org/10.33084/bjop.v2i1.571.

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Patient satisfaction with the quality of pharmaceutical services is an essential indicator in the variety of health services in hospitals. Service quality is said to be enjoyable and satisfying if the services received are by or exceeding expectations. Otherwise, service quality is supposed to be inadequate or unsatisfactory if the service received is lower than expected. This study aims to determine the percentage level of patient satisfaction with pharmacy services at hospital outpatient pharmacies in Padang and to find out the pharmaceutical service system carried out by pharmacists on duty

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Ainsworth, Frank. "Program evaluation for child and family services: What can be done?" Children Australia 23, no. 2 (1998): 39–43. http://dx.doi.org/10.1017/s1035077200008622.

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This article is about program evaluation for child and family services. It sets out to offer some basic frameworks for thinking about program evaluation and about the issue of program effectiveness. A rationale for the emphasis on effectiveness is identified and then linked to three areas of possible measurement. These areas, changes in user/client condition, quality of services provided and user/client satisfaction, are then considered in more detail. Finally, it is argued that service users/clients will gain from program evaluation exercises. The evaluation of services contributes potentiall

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Khorida, Panjumi, Imas Sayyidati Hadidah, and Nyoman Anita Damayanti. "Community Satisfaction Index as an Evaluation of Health Services Quality." Indian Journal of Public Health Research & Development 10, no. 2 (2019): 14. http://dx.doi.org/10.5958/0976-5506.2019.00252.3.

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Uğurluoğlu, Özgür, Duygu Ürek, and İpek Bilgin Demir. "Evaluation of individuals’ satisfaction with health care services in Turkey." Health Policy and Technology 8, no. 1 (2019): 24–29. http://dx.doi.org/10.1016/j.hlpt.2019.02.003.

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Sibbald, Bonnie, Susan Pickard, Hugh McLeod, et al. "Moving specialist care into the community: An initial evaluation." Journal of Health Services Research & Policy 13, no. 4 (2008): 233–39. http://dx.doi.org/10.1258/jhsrp.2008.008049.

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Objectives: To assess the likely impact on patients and local health economies of shifting specialist care from hospitals to the community in 30 demonstration sites in England. Methods: The evaluation comprised: interviews with service providers at 30 sites, supplemented by interviews with commissioners, GPs and hospital doctors at 12 sites; economic case studies in six sites; and patient surveys at 30 sites plus at nine conventional outpatient services. Outcomes comprised: staff views of service organization and development, impact on primary and secondary care, and benefits for patients; cos

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Kantorski, Luciane Prado, Vanda Maria da Rosa Jardim, Carlos Alberto dos Santos Treichel, et al. "Satisfaction with mental health community services among patients’ relatives." Revista Brasileira de Epidemiologia 20, no. 2 (2017): 237–46. http://dx.doi.org/10.1590/1980-5497201700020005.

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ABSTRACT: Objective: This study aims to assess the satisfaction of family members of patients of mental health community services through a tested, validated and previously applied scale in order to allow comparison of results. Methods: The results were obtained by applying the scale SATIS-BR to 1242 relatives of patients of 40 mental health community services in Brazil. The average scores of the three subscales of the SATIS-BR scale were compared using the Wilcoxon test. To measure statistical significance for each item of the scale, the Friedman test was applied, considering significant p-va

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Oyeniran, Yemisi Adebola, Olajumoke Adeyeye, and Christiana Olanrewaju Sowunmi. "Evaluation of patient satisfaction with the quality of maternal and child services of health facilities in Ile-Ife, Osun State." African Journal of Midwifery and Women's Health 14, no. 3 (2020): 1–14. http://dx.doi.org/10.12968/ajmw.2019.0004.

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Background/Aims An evaluation of patient satisfaction of the quality of healthcare facilities and services provides feedback to enhance improved service delivery. Patient satisfaction with care has been identified as one of the essential elements of quality care, which can be used to determine the quality of care being rendered in health centres. This study aimed to assess patient satisfaction with maternal and child services in health facilities in Ile-Ife, Osun State, Nigeria. Methods A quantitative cross-sectional study was carried out in Ile-Ife, Osun State, in all seven secondary health f

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Kopel, Heidi, Kenneth Nunn, and David Dossetor. "Evaluating satisfaction with a child and adolescent psychological telemedicine outreach service." Journal of Telemedicine and Telecare 7, no. 2_suppl (2001): 35–40. http://dx.doi.org/10.1258/1357633011937074.

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A child and adolescent telepsychiatry service in rural New South Wales was evaluated. Part of the evaluation was to assess whether rural mental health workers and patients were satisfied with the videoconferencing services provided by child psychiatrists from the Children's Hospital at Westmead. During a 12-month study, information was collected using questionnaires on a total of 136 new patients who had been interviewed via videoconferencing. Satisfaction questionnaires were completed by 100 rural mental health workers, and 82 patients and their families/carers. Questionnaires about satisfact

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Heaney, Clare, Kwang Lim, Sharryn Lydall-Smith, and Michael Dorevitch. "Unassigned Geriatric Evaluation and Management Program: preventing sub-acute hospital admissions." Australian Health Review 25, no. 6 (2002): 164. http://dx.doi.org/10.1071/ah020164.

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The purpose of this study was to describe and evaluate the Unassigned Geriatric Evaluation and Management (UGEM) program recently developed at Bundoora Extended Care Centre (BECC). The UGEM program resembles a bed substitution service and aims to prevent hospital admissions by providing community case management services to clients who would otherwise require inpatient admission.Data was collected on 36 clients who had received UGEM services. Twenty-six clients/carers also took part in a follow-up telephone satisfaction interview.Overall, the evaluation indicates that the UGEM program is a fle

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Kang, Doo Syen, and SYNG POM CHOY. "The layers of relational communication in evaluating health care services." International Journal of Pharmaceutical and Healthcare Marketing 9, no. 4 (2015): 349–68. http://dx.doi.org/10.1108/ijphm-09-2014-0048.

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Purpose – This study aims to determine communication factors in various social settings that influence a comprehensive evaluation process ranging from information search before selecting a service organization to a service value assessment after using healthcare services. Design/methodology/approach – An empirical study using structural equation modeling tests the relationships among factors of the social environment in pre- and post-consumption evaluations with a sample of over 400 outpatients. Findings – The results indicate that service value evaluations are influenced by health-related com

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Soo, J., C. Chu, and J. French. "Evaluation of Patient Satisfaction: Radiation Therapy Services for Chinese Patients at the British Columbia Cancer Agency – Vancouver Centre." Journal of Radiotherapy in Practice 12, no. 2 (2012): 124–38. http://dx.doi.org/10.1017/s1460396912000039.

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AbstractBackground: Patient satisfaction surveys conducted in English exclude respondents who are not proficient in the English language. This makes it difficult to assess whether health care services provided are culturally appropriate. This study aims to evaluate the level of satisfaction for Chinese speaking patients who received radiation treatments at the British Columbia Cancer Agency, Vancouver Centre in Canada.Patients and Methods: Chinese patients were given a translated patient satisfaction survey on a voluntary basis to complete at the end of treatment. Contingency table analysis us

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Tontini, Gerson, Elaine Vaz, Evelásio Vieira Neto, Julio Cesar Lopes de Souza, Leonardo Anésio da Silva, and Mara Paz Maurício Nowazick. "Exploring the nonlinear impact of critical incidents on users’ satisfaction with healthcare services." International Journal of Health Care Quality Assurance 32, no. 3 (2019): 621–34. http://dx.doi.org/10.1108/ijhcqa-04-2018-0089.

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Purpose The purpose of this paper is to evaluate the nonlinear impact of users’ memories on their general evaluation of outpatient healthcare services by the integration of two methodologies: critical incidents technique (CIT) and penalty-reward contrast analysis (PRCA). Design/methodology/approach The authors carried out a survey with 356 respondents, users of seven outpatient clinics located in the city of Blumenau/SC, Brazil, during 2016. The participants were asked about their perceptions of positive and negative aspects of the service; and, using CIT, the answers were categorized accordin

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Pena, Mileide Morais, Edenise Maria Santos da Silva, Daisy Maria Rizatto Tronchin, and Marta Maria Melleiro. "The use of the quality model of Parasuraman, Zeithaml and Berry in health services." Revista da Escola de Enfermagem da USP 47, no. 5 (2013): 1227–32. http://dx.doi.org/10.1590/s0080-623420130000500030.

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This is an article about the theoretical model for assessing quality in health services proposed by Parasuraman, Zheitaml and Berry, in order to measure the degree of satisfaction of users. This model is based on the analysis of expectations and perceptions of users of health services, by means of five dimensions: tangibility, reliability, responsiveness, assurance and empathy. From the difference between what is expected by the user and the service offered, gaps or shortcomings are derived that may be the main obstacle for users to perceive the provision of such services with quality. It was

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Indarwati, Molina, and Phan Thien Phuoc. "Evaluation of Administrative Service Quality Towards JKN Patient Satisfaction." Jurnal Kesehatan Masyarakat 14, no. 1 (2018): 41–48. http://dx.doi.org/10.15294/kemas.v14i1.14915.

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Based on BPJS Kesehatan data, there was a decrease in Participant Satisfaction Index by 0.3% in 2016. The number of outpatient visits in RSUD KRT. Setjonegoro Wonosobo has decreased in 2016. Based on preliminary study, there were problems mainly related to health services provided by RSUD KRT. Setjonegoro Wonosobo. The purpose of this study was to determine how the quality of administrative services affect the satisfaction of JKN patients. This research used qualitative research methods. Data collection was conducted using observation and interview techniques. The results showed that the quali

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Mitchell, Ronald, Jacque C. Leanna, and Roberta Hyde. "Client Satisfaction with Nursing Services: Evaluation in an Occupational Health Setting." AAOHN Journal 47, no. 2 (1999): 74–79. http://dx.doi.org/10.1177/216507999904700206.

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Zetra, Aidinil, and Ferra Yanuar. "Statistical Analysis to Evaluate The Service Quality at Community Health Center in Padang, Indonesia." Eksakta : Berkala Ilmiah Bidang MIPA 20, no. 2 (2019): 25–32. http://dx.doi.org/10.24036/eksakta/vol20-iss2/198.

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Healthcare provider have to take care of patient satisfaction. Therefore, the management should do a kind of evaluation to examine the patient satisfaction on the corresponding services. The purpose of this study is to evaluate the service quality of public health centre and to identify the attributes of services to be improved. This study was cross sectional study conducted by distributing the questionairres to the patients of public health centre in Padang, Indonesia from April to June 2015. This study involved 446 respondents with complete information. Customer Satisfaction Index (CSI) was

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Northcote, Jeremy, and Peter J. Hancock. "Differences in Satifaction Ratigns of Carer-Respite Services between Carer Types: Results of a Western Australian Evaluation." Australian Journal of Primary Health 11, no. 3 (2005): 88. http://dx.doi.org/10.1071/py05047.

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Respite care offers caregivers a temporary relief from the duties of their caring role. This study examines whether caregivers' satisfaction ratings of the agencies that coordinate respite care services vary according to their relationship to the care-receiver. One hundred and seventy-seven clients of Australian Red Cross Carer Respite Centres in Western Australia were surveyed by telephone to determine their satisfaction levels with the information and referral services they received. Those caring for children - although expressing a generally high level of satisfaction - indicated significan

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Adams, Patricia, Marie Tyrrell-Clark, Barbara Macleod, Marian Smith, and Pamela Billett. "Client Satisfaction Survey for Child Health." Australian Journal of Primary Health 2, no. 2 (1996): 86. http://dx.doi.org/10.1071/py96033.

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Evaluating community nursing services has become increasingly important. Financial resources have been limited in the current economic climate, and it has become necessary for nurses to justify the worth of programs and services (Barriball & MacKenzie, 1993).

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Faruquie, Sahrish Sonia, Elizabeth Kumiko Parker, and Peter Talbot. "Evaluation of patient quality of life and satisfaction with home enteral feeding and oral nutrition support services: a cross-sectional study." Australian Health Review 40, no. 6 (2016): 605. http://dx.doi.org/10.1071/ah15083.

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Objective The aims of the present study, in home enteral nutrition (HEN) patients, were to assess patient satisfaction with the service and quality of life (QOL) scores, and to compare QOL scores in HEN patients with general Australian population values. Methods Self-administered voluntary questionnaires for the present cross-sectional study were mailed out to 322 eligible participants registered with HEN for >5 months. The questionnaires used included a patient satisfaction survey and a validated QOL questionnaire. Data analysis consisted of cross-tabulation, Chi-squared tests and t-tests.

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Barrios-Ipenza, Fernando, Arturo Calvo-Mora, Fernando Criado-García, and Walter H. Curioso. "Quality Evaluation of Health Services Using the Kano Model in Two Hospitals in Peru." International Journal of Environmental Research and Public Health 18, no. 11 (2021): 6159. http://dx.doi.org/10.3390/ijerph18116159.

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Public–private partnerships (PPP) represent an alternative model of health management focused on improving the quality of health services, particularly in emerging countries. To date, a systematic method to improve the perceived quality of health services by healthcare users in Peru has not been established. The purpose of this study was to evaluate the quality of health services in two PPP hospitals in Peru using the Kano model. A prospective cross-sectional descriptive observational study was carried out through a health service satisfaction survey using the Kano model methodology, measuring

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Pathipati, Akhilesh S., and Justin M. Ko. "Implementation and evaluation of Stanford Health Care direct-care teledermatology program." SAGE Open Medicine 4 (January 1, 2016): 205031211665908. http://dx.doi.org/10.1177/2050312116659089.

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Introduction: Teledermatology has proven to be an effective means of providing dermatologic care. The existing research has primarily evaluated its usefulness in a consultative model. Few academic centers have evaluated a patient-initiated model, and direct-to-consumer services remain the subject of controversy. Stanford Health Care recently launched a direct-care, patient-initiated teledermatology pilot program. This article evaluates the viability and patient satisfaction with this service. Materials and Methods: During the pilot period, patients were able to seek remote dermatologic care us

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Ayat, Nasir, and Mahmood Khalid. "Consumer Satisfaction in Social Security Hospital: A Case Study of Punjab Employees Social Security Institution Hospital, Rawalpindi." Pakistan Development Review 48, no. 4II (2009): 675–99. http://dx.doi.org/10.30541/v48i4iipp.675-699.

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In health care, consumer satisfaction is an important evaluation instrument to determine the quality of services. In recent years, the concept has assumed much greater significance particularly in market based health systems. Also, in World Health Organisation’s framework for health care assessment, the customer satisfaction is given due consideration. On the contrary, in developing countries particularly, the concept is one of the most ignored elements in evaluation of health care systems. Pakistan is also a case in point. Review of literature and general health management systems in the coun

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Andrade, Tadeu Uggere de, Daiani Mucelin Burini, Michelli de Oliveira Mello, et al. "Evaluation of the satisfaction level of patients attended by a pharmaceutical care program in a private communitarian pharmacy in Vitória (ES, Brazil)." Brazilian Journal of Pharmaceutical Sciences 45, no. 2 (2009): 349–55. http://dx.doi.org/10.1590/s1984-82502009000200021.

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The present study was designed to evaluate the satisfaction of users of a Pharmaceutical Care (PC) service in a private communitarian pharmacy in Vitória (ES, Brazil). In this transversal observational study, patient interviews were performed by an experimenter that had no relationship with the establishments evaluated. Data were collected using a structured questionnaire. The questionnaire used a five point Likert scale, in which smaller numbers represented lower levels of satisfaction. For comparison, user satisfaction was also evaluated for two pharmaceutical establishments that do not have

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Suyani, Suyani, and Erni Retna Astuti. "Evaluation Of Pregnant Women's Satisfaction Towards Pregnant Women Classes Implementation." International Journal of Health Science and Technology 2, no. 3 (2021): 1–5. http://dx.doi.org/10.31101/ijhst.v2i3.2080.

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The population in this study were all pregnant women who participated in pregnant women classes implementation at public health center Sanden, Bantul Regency, with a total sample of 32 people who were determined by total sampling. The results showed that the satisfaction of pregnant women in the pregnant women classes implementation at public health center Sanden, Bantul Regency were mostly satisfied as many as 22 people (68.8%). ), The satisfaction of pregnant women with the quality of class service for pregnant women at public health center Sanden, Bantul Regency was mostly satisfied as many

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Bradley, E. Jane, and Barbara S. Clark. "Patients’ Characteristics and Consumer Satisfaction on an Inpatient Child Psychiatric Unit." Canadian Journal of Psychiatry 38, no. 3 (1993): 175–80. http://dx.doi.org/10.1177/070674379303800304.

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This paper reports the results of a chart review and consumer satisfaction evaluation of referrals to a tertiary care child psychiatric inpatient unit. The evaluation involved an examination of the types of child and family difficulties treated during the period of the study; the nature and extent of assessment, treatment and follow-up; treatment outcome and parental perception of factors related to treatment outcome; and the satisfaction of both the parents and referral sources. Results indicated that children admitted for treatment were a heterogeneous group with severe difficulties from fam

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Demak, Indah Puspasari Kiay, Diah Mutiarasari, and Elli Yane Bangkele. "Does the Payment Method Affect Patient Satisfaction? An Analytical Study in 10 Hospitals in Central Sulawesi." Global Journal of Health Science 11, no. 5 (2019): 123. http://dx.doi.org/10.5539/gjhs.v11n5p123.

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Indonesia has started reforms in the health system over the past five years, aiming to increase access of all people to health services. At present, there is public concern about quality health services, where the success of hospitals in meeting patient expectations is a major determinant in increasing patient satisfaction and trust. Patient satisfaction is an important measure for the process of evaluating the quality of services to patients in hospitals. However, the evaluation of patient satisfaction based on their payment methods is still very limited. The purpose of this study was to meas

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Freitas, Maria Cristina Nascimento de, Joselito Santos, Andreia Oliveira Barros Sousa, et al. "EVALUATION OF THE LEVEL OF SATISFACTION OF HOSPITALIZED PUERPERAL WOMAN IN A MATERNITY IN THE COUNTRYSIDE OF PARAÍBA." Amadeus International Multidisciplinary Journal 2, no. 4 (2018): 140–59. http://dx.doi.org/10.14295/aimj.v2i4.40.

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There is now a growing need for improvement in health services provided in all health institutions. One possible strategy with this aim is to identify factors that may directly interfere with the quality of care and, therefore, determine the satisfaction of the user of this service . The purpose of this study was to evaluate the level of satisfaction of postpartum women admitted to a maternity ward, taking into account the existing structure and services provided by the institution. This is an exploratory, descriptive research of quantitative nature developed at the Deodato Cartaxo maternity h

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Burns, Clare L., Elizabeth C. Ward, Amy Gray, et al. "Implementation of speech pathology telepractice services for clinical swallowing assessment: An evaluation of service outcomes, costs and consumer satisfaction." Journal of Telemedicine and Telecare 25, no. 9 (2019): 545–51. http://dx.doi.org/10.1177/1357633x19873248.

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Introduction Timely assessment of swallowing disorders (dysphagia) by speech pathologists helps minimise patient risk, optimise quality of life, and limit healthcare costs. This study involved a multi-site implementation of a validated model for conducting adult clinical swallowing assessments via telepractice and examined its service outcomes, costs and consumer satisfaction. Methods Five hub-spoke telepractice services, encompassing 18 facilities were established across a public health service. Service implementation support, including training of the telepractice speech pathologists (T-SP)

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Pirooz, F., M. Nuri, and M. Goli. "Evaluation of Patients' Satisfaction with Health Services Provided in Golestan Hospital, Tehran." Iranian Journal of War and Public Health 10, no. 3 (2018): 143–49. http://dx.doi.org/10.29252/ijwph.10.3.143.

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Cheng, Kuei-Mei. "On Applying Six Sigma To Improving The Relationship Quality Of Fitness And Health Clubs." Journal of Service Science (JSS) 6, no. 1 (2013): 127–38. http://dx.doi.org/10.19030/jss.v6i1.8243.

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Running a fitness and health club is a service-intensive business. Although it is not an easy job to provide high quality and satisfying services to customers, it is in fact the ultimate goal for most fitness and health clubs. For this reason, providing quality services and building a good relationship with customers has become an important issue for operating and managing a fitness and health club. This study adopts Six Sigma and the performance evaluation matrix as two major research tools. By implementing the steps (define, measure, analyze, improve, and control) of Six Sigma and through th

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Abdi, Basheer A., and Dlofan A. Salman. "Measuring Inpatients Level of Satisfaction about Health Services Provided by Zakho Governmental Hospitals." Humanities Journal of University of Zakho 5, no. 1 (2017): 221. http://dx.doi.org/10.26436/2017.5.1.191.

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Background and aim: Patient’s satisfaction is a central element in the evaluation of health care services and it's an important indicator for measuring the quality of services and regarded as a component of performance improvement. The aim of present research was to measure patients’ satisfaction about health services in Zakho's hospital. Methodology: Descriptive study was conducted in Zakho's hospital. 248 patients were selected from Zakho general hospital, maternity hospital and emergency hospital in Zakho city which are the only hospitals that can receive inpatients in discrete. A validated

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Gouveia, Giselle Campozana, Wayner Vieira de Souza, Carlos F. Luna, Paulo Roberto Borges de Souza-Júnior, and Célia Landmann Szwarcwald. "Health care users' satisfaction in Brazil, 2003." Cadernos de Saúde Pública 21, suppl 1 (2005): S109—S118. http://dx.doi.org/10.1590/s0102-311x2005000700012.

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Evaluation of users' satisfaction with the health system brings back longstanding questions concerning the quality of services provided to the Brazilian population. The current study analyzes satisfaction with outpatient and inpatient care based on the results of the World Health Survey, conducted in Brazil in 2003. To explain satisfaction with various aspects of care through a small number of factors, the factor analysis technique was used, through principal components analysis (PCA). Multiple regression models identified associations between satisfaction scores and different sociodemographic

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Anand, Indiresh, Avril Smith, Kelly-Jo Charge, and Christos Kouimtsidis. "Are we doing enough to enhance attendance to aftercare? Service users’ evaluation of a group relapse prevention programme for alcohol dependence." Drugs and Alcohol Today 15, no. 1 (2015): 9–11. http://dx.doi.org/10.1108/dat-11-2014-0038.

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Purpose – The purpose of this paper was to evaluate and improve the quality of the aftercare services we provide for alcohol dependence. This presentation discusses the patient satisfaction of the Relapse Prevention Group. Design/methodology/approach – This was a prospective service users' satisfaction survey of those who attended the relapse prevention group programme at the Community Drug and Alcohol Team for the first 11 months of programme implementation. Findings – In all, 33 out of 36 people participated in the evaluation. The overall results were positive for the whole programme and peo

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Afrah, Rahmayani, Defrin Defrin, and Ayu Nurdiyan. "Factors Associated With The Assessment Of Maternal Participant Satisfaction Of BPJS Health In The Working Area Of Public Health Center Lubuk Buaya Padang City 2017." Journal of Midwifery 2, no. 1 (2017): 18. http://dx.doi.org/10.25077/jom.2.1.18-25.2017.

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Satisfaction is someone’s level of approval when comparing perceived performance or result with his or her expectation. Satisfaction assessment aims to determine the quality of a service. Based on the preliminary survey, Lubuk Buaya Public Health Center has the largest number of BPJS Health participants in Padang, but the scope of maternity gets decreased. This study seeks to investigate the relevant factors that influence the satisfaction assessment of BPJS Health participants with maternity services in the working area of Lubuk Buaya Public Health Center in Padang in 2017.This study was quan

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Byaene Alain, Chabo, Mabela Matendo Rostin, Konde Numbi Joël, et al. "Evaluation of the quality of clinical laboratory services in the University Hospital of Kinshasa, Democratic Republic of the Congo." Journal of Economics and International Business Management 9, no. 1 (2021): 44–50. http://dx.doi.org/10.33495/jeibm_v9i1.21.145.

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The evaluation of the quality of a service is the critical assessment of the degree to which the service, or its component, provides customers’ satisfaction. Monitoring customer satisfaction is an important and useful quality improvement tool for clinical laboratories and health care organizations. The purpose of this research is to evaluate the satisfaction level with laboratory services among attending physicians and to identify factors associated with satisfaction and priorities for quality improvement. A cross-sectional study was conducted at the University Hospital of Kinshasa. Data were

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Foley, Geraldine, Virpi Timonen, and Orla Hardiman. "Experience of Services as a Key Outcome in Amyotrophic Lateral Sclerosis (ALS) Care." American Journal of Hospice and Palliative Medicine® 29, no. 5 (2011): 362–67. http://dx.doi.org/10.1177/1049909111423774.

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People with amyotrophic lateral sclerosis (ALS) frequently express dissatisfaction with services. Patient satisfaction with services in ALS care is not always measured and service user perspectives are not usually included when evaluating the outcomes of care. There is a lack of consensus on what constitutes satisfaction for patients in ALS care. To date, health care professionals’ conceptualization of outcomes in ALS care has excluded measures of patient satisfaction with services. Exploring the context of the ALS service user experience of care will identify a conceptual framework that will

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Acharya, Shashidhar, Harsimran Kaur, and Shobha Tandon. "Utilization of Mobile Dental Health Care Services to Answer the Oral Health Needs of Rural Population." Journal of Oral Health and Community Dentistry 6, no. 2 (2012): 56–63. http://dx.doi.org/10.5005/johcd-6-2-56.

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ABSTRACT Aim The activity was undertaken with the objective to assess the utility of a Mobile Dental Clinic to provide oral health services to the rural population. Material & Methods Baseline data collection of subjects was conducted according to the knowledge, attitude, practices and satisfaction proformas at Brahmavara and Byndoor community health centre catchment areas. Oral Health Education through models, video presentation and audio conversations were given to all subjects. Basic treatment was provided to all the subjects recruited for the study. The use and services of mobile denta

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Merkes, Monika. "Examples of Exemplary Practice in Adolescent Primary Health Care." Australian Journal of Primary Health 4, no. 1 (1998): 37. http://dx.doi.org/10.1071/py98004.

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As one of seven projects funded by the Victorian Government Department of Human Services to investigate exemplary practice in adolescent health, a study was undertaken in the Department's office in the Northern Metropolitan Region that examined two existing primary health projects: the Keeping in Touch with Schools (KITS) Project, auspiced by the Eltham Community Health Centre and Diamond Valley Secondary College in the City of Nillumbik, and the Youth Counselling Awareness and Support (YCAS) Project, auspiced by Kildonan Family Services in the City of Whittlesea. Proiect features that were ex

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Norman, Cameron D., Helen Haresign, Barry Forer, et al. "Engagement, Innovation, and Impact in a Dietitian Contact Centre: The EatRight Ontario Experience." Canadian Journal of Dietetic Practice and Research 81, no. 3 (2020): 106–11. http://dx.doi.org/10.3148/cjdpr-2020-002.

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Purpose: EatRight Ontario (ERO), a multi-modal dietitian service (phone, email, web), provided the public and health intermediaries with healthy eating advice, professional support, and health promotion tools from 2007 to 2018. An evaluation of ERO was conducted to assess the impact of the model on knowledge, attitudes, and behaviour for consumers, utilization, and support levels and satisfaction provided to health intermediaries. Methods: Consumer clients were sent a survey 1–4 weeks after using the ERO service to capture self-reported dietary changes, intentions, nutritional knowledge, and s

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