Academic literature on the topic 'Satisfaction des participants'

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Journal articles on the topic "Satisfaction des participants"

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Gokce, Huseyin, and Elif Bozyigit. "Satisfaction Levels of Sports Event Participants." Journal of Education and Learning 9, no. 1 (January 6, 2020): 136. http://dx.doi.org/10.5539/jel.v9n1p136.

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The aim of the study is to compare the satisfaction levels of the participants, participating in the sports festival according to some variables. The survey was conducted to 1,274 people randomly selected among approximately 55,000 participants who participated in the sports festival organized by a municipality in Denizli-Turkey. As a data collection tools “Personal Information Form” prepared by the researchers and the “Festival Satisfaction Survey” which was developed by Yoon et al. (2010) and adopted into Turkish by Tayfun and Arslan (2013). The data collection forms applied to the participants during the festival and the data were checked in terms of normal distributions in the statistical analysis program and analyzed by using independent samples T test and ANOVA analysis methods. As a result of the analysis, male participants perceived a significant level of satisfaction in the sub-dimensions of program, value, satisfaction and loyalty from the questionnaire. A significant difference was found in the sub-dimensions of knowledge, value, satisfaction, and loyalty in the examination conducted by occupational groups. It is seen that this difference is caused by the public employees’ higher satisfaction level. Another hypothesis of the study was to compare the satisfaction of participants according to their educational status. Significant differences were found in the sub-dimensions of knowledge, value, satisfaction, loyalty. It is seen that reason for the statistically meaningful difference, primary school graduates feel lower satisfaction from the festival in terms of education level. As a result, it is thought that participants of the sport festivals feel different satisfaction in terms of their gender, education status and working situation and while planning that kind of events these characteristics must be taken into consideration.
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Ahn, Haksoon, Samantha Hartzel, and Terry Shaw. "Participants’ Satisfaction With Family Involvement Meetings." Research on Social Work Practice 28, no. 8 (September 7, 2016): 952–63. http://dx.doi.org/10.1177/1049731516666328.

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Purpose: Bivariate and logistics regression analyses were conducted to examine the effectiveness of child welfare agencies’ Family Group Decision-Making (FGDM) practices focused on strengthening families and positive outcomes for children. This study evaluates one mid-Atlantic state’s implementation of a FGDM called family involvement meetings (FIMs) to improve family strengths and their active engagement in the service planning process. Methods: Through use of a FIM Feedback Survey, participants provided satisfaction feedback on the general FIM process and what factors are associated with their satisfaction and decision-making at the meeting. Results: Multiple factors of participant’s engagement, incorporating family strengths, and the FIM facilitator’s knowledge and skills had significant impacts on the participant’s decision-making and overall FIM satisfaction score. Discussion: This study will contribute to examining FGDM facilitators’ practices and effective outcomes of FIMs to improve the well-being, safety, and permanency outcomes for children and their families.
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Lapa, Tennur Yerlisu. "Life Satisfaction, Leisure Satisfaction and Perceived Freedom of Park Recreation Participants." Procedia - Social and Behavioral Sciences 93 (October 2013): 1985–93. http://dx.doi.org/10.1016/j.sbspro.2013.10.153.

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Choi, Hye Leon, and Jang Ho Choi. "The Influence of Leisure satisfaction on Life Satisfaction among Aerobics Participants." Journal of Sport and Leisure Studies 50 (December 31, 2012): 621–28. http://dx.doi.org/10.51979/kssls.2012.12.50.621.

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Prayag, Girish. "Windsurfing Risks: Participants' Expectations, Perceptions, and Satisfaction." Tourism Analysis 16, no. 6 (December 1, 2011): 715–20. http://dx.doi.org/10.3727/108354211x13228713394886.

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Kwon, Young-Hoon, Young-Kyu Cheung, and Byoung-Wook Ahn. "Effect of Outdoor Sports Participants on Leisure Facilitation, Recreation Specialization, and Leisure Satisfaction: Yacht and Golf Participants." International Journal of Environmental Research and Public Health 18, no. 15 (July 31, 2021): 8128. http://dx.doi.org/10.3390/ijerph18158128.

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The purpose of this study was to investigate leisure satisfaction among outdoor sports participants in golf and yachting. Influence was also measured of recreation specialization on leisure satisfaction, and the effect of the relationship between leisure facilitation and leisure satisfaction on golf and yacht participation was investigated as well. Frequency, reliability, confirmatory, and correlation analysis, as well as structural equation modeling results, indicate that leisure facilitation had no influence on outdoor sports participants’ recreation specialization. Leisure facilitation had a positive influence on leisure satisfaction among the golf and yachting participants, and their recreation specialization had a positive influence on their leisure satisfaction. The effects of the COVID-19 pandemic are addressed, specifically the constraints that the disease has imposed on outdoor sports and leisure, and strategies are presented for addressing these constraints and promoting outdoor sports participation.
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Park, Meungguk, Taeho Yoh, and David J. Shonk. "Antecedents and consequences of satisfaction among participants in health-affiliated charity sport events." International Journal of Event and Festival Management 12, no. 2 (February 2, 2021): 105–27. http://dx.doi.org/10.1108/ijefm-03-2020-0015.

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PurposeUnderstanding factors that enhance participants' satisfaction has become critical to developing effective donor retention strategies for charity sport events (CSEs). However, there is a lack of empirical research on participants' satisfaction with CSEs. The purpose of this study is to examine the antecedents and consequences of satisfaction among CSE participants and to empirically test the relationships between the proposed constructs.Design/methodology/approachData were collected from 238 participants from four Relay For Life (RFL) events organized by the American Cancer Society, North Central Region in the USA. Confirmatory factor analysis and structural equation modeling were conducted to analyze the measurement model and the structural model.FindingsThe results of the structural model indicated that perceived prosocial impact, sense of community and trust in CSE had significant positive effects on CSE satisfaction, while venue quality, knowledge attainment and entertainment value did not positively influence CSE satisfaction. CSE satisfaction had a positive direct effect on participant loyalty to CSE, which had a significant contribution to future participant intent.Practical implicationsThe findings of this study provide CSE directors and marketers with valuable insights into the process of how to build long-term relationships with participants by identifying factors that influence participants' satisfaction and its consequences.Originality/valueBy measuring the mediating role of CSE satisfaction, this study provides a deeper understanding of the causal pathways from the antecedents to participant loyalty through CSE satisfaction.
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Sari, Kencana, Mukneri Mukhtar, and Yetti Supriyati. "EVALUATION OF EDUCATION IMPLEMENTATION OF TRAINING PIM III IN AGENCY OF HUMAN RESOURCE DEVELOPMENT." IJHCM (International Journal of Human Capital Management) 1, no. 02 (December 1, 2017): 95–100. http://dx.doi.org/10.21009/ijhcm.01.02.11.

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This study is a qualitative research aims to find out how the implementation of leadership level III training at Human Resources Development Board of Province of South Sumatera based on: (1) participant's satisfaction covers: participant's satisfaction to widyaiswara or resource person, participant's satisfaction to organizer committee service, participant's satisfaction on training materials, participant's satisfaction on training schedule, Participants on training facilities and infrastructure, and participant's satisfaction with the training consumption; (2) learning activities include: participant activity in learning process, widyaiswara activity or resource in learning process, and organizer activity of organizer in learning process; (3) changes in the behavior of alumni after returning to their respective duties, including: behavioral changes in implementing management functions, behavior change in task delegation, behavior change in coordination, and behavior change in decision making; (4) Impact of change in employment behavior of alumni to improve agency performance; and (5) Impact of change in work behavior of alumni to improve service quality of institution. Keywords: Evaluation, Educational, Training and Leaderships.
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Sari, Kencana, Mukneri Mukhtar, and Yetti Supriyati. "EVALUATION OF EDUCATION IMPLEMENTATION OF TRAINING PIM III IN AGENCY OF HUMAN RESOURCE DEVELOPMENT." IJHCM (International Journal of Human Capital Management) 1, no. 02 (December 1, 2017): 95–100. http://dx.doi.org/10.21009/ijhcm.012.11.

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This study is a qualitative research aims to find out how the implementation of leadership level III training at Human Resources Development Board of Province of South Sumatera based on: (1) participant's satisfaction covers: participant's satisfaction to widyaiswara or resource person, participant's satisfaction to organizer committee service, participant's satisfaction on training materials, participant's satisfaction on training schedule, Participants on training facilities and infrastructure, and participant's satisfaction with the training consumption; (2) learning activities include: participant activity in learning process, widyaiswara activity or resource in learning process, and organizer activity of organizer in learning process; (3) changes in the behavior of alumni after returning to their respective duties, including: behavioral changes in implementing management functions, behavior change in task delegation, behavior change in coordination, and behavior change in decision making; (4) Impact of change in employment behavior of alumni to improve agency performance; and (5) Impact of change in work behavior of alumni to improve service quality of institution. Keywords: Evaluation, Educational, Training and Leaderships.
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Hsu, Fang-Ming, Chiu-Tsu Fan, Chun-Min Lin, and Chu-Mei Chiu. "Factors Affecting the Satisfaction of Participants in Community." Procedia - Social and Behavioral Sciences 73 (February 2013): 418–23. http://dx.doi.org/10.1016/j.sbspro.2013.02.070.

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Dissertations / Theses on the topic "Satisfaction des participants"

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Martin, Lucas D. "The Satisfaction of Participants In Utah's Mutual Self-Help Housing Program." DigitalCommons@USU, 2012. https://digitalcommons.usu.edu/etd/1252.

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The purpose of this study was to create a profile of Mutual Self-Help participants in Utah, measure their satisfaction with the program, and identify factors that lead to the willingness of participants to refer the program to others. The sample consisted of program participants at Neighborhood Nonprofit Housing Corporation and Rural Community Development Corporation from 2002 to 2009. A survey instrument was used to collect the data from the 114 responses. Descriptive statistics were used to create the profile of clients, satisfaction scores were analyzed with a t test, and a logistic regression was used to identify factors that contribute to participant referrals. Clients were on average White, had 2.4 dependents, and had at least some college or vocational education. Most were first-time homeowners, had more than $20,000 in equity, and had never missed a payment. The majority of clients reported high levels of satisfaction with the program, their home, and the neighborhood. Satisfaction with their home proved to be the major predictor of referring the program to others, significant at less than .01. The findings indicate that program participants are satisfied with the program. They have high levels of satisfaction, are likely to refer the program to others, and have derived significant benefits from the program in terms of equity and stability. This information can be used by nonprofits who administer the program, the USDA Rural Development who funds the program, and legislators who determine funding levels to assess the inputs and outputs of the program and better serve their clients.
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Palmer, Chip. "Bridge Program Participants' Satisfaction, Retention, Grade Point Average, and Credits Earned." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/5514.

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An increasing number of first-generation college students enroll in college each year. However, according to national statistics, as many as 900,000 first-generation college students drop out each year. Colleges have developed summer bridge programs to help first-generation students succeed; participants have shown an increase in grade point average (GPA) and retention. There is limited research focusing specifically on private nonprofit university bridge programs, and national statistics show 34% of first-generation college students electing private universities. Thus, the purpose of this quantitative cross-sectional study was to evaluate a private nonprofit university bridge program called the Pfeiffer Readiness Education Program. Using the Seidman retention model as a theoretical framework, this study investigated student satisfaction, retention, GPA, and credits earned versus attempted for first-generation participants in an early intervention program. To determine statistical significance between groups of first-generation participants (n = 39) and first-generation nonparticipants (n = 35), t test is used. The early intervention program demonstrated statistical significance (p < .05) between participants and nonparticipants in student satisfaction, retention from Fall 2016 to Spring 2017, retention from Fall 2016 to Fall 2017, GPA in Fall 2016, GPA from Fall 2016 to Fall 2017, and credits earned versus attempted ratio for Fall 2016 to Fall 2017. This study may provide staff of similar institutions with understanding of the importance of early intervention programs for first-generation college students. Programs to retain and graduate first-generation college students could promote positive social change.
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Flores, Marisa J. "Marital conflict and marital satisfaction among Latina mothers: A comparison of participants in an early intervention program and non-participants." Thesis, University of North Texas, 2008. https://digital.library.unt.edu/ark:/67531/metadc9104/.

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The purpose of the study was to better understand marital conflict and marital satisfaction among Latina mothers in the Home Instruction for Parents of Preschool Youngsters (HIPPY) program. Latina mothers living in a marriage or in a committed relationship (n = 91) reported levels of marital conflict and marital satisfaction. Between both groups, non-HIPPY mothers reported significantly less marital satisfaction and more conflict associated with affection than HIPPY mothers. A negative correlation (r = -.495, p <.001, n = 91) indicated that more satisfaction was related to less marital conflict. Out of ten marital conflicts, religion, leisure time, drinking, and other women (outside the relationship) best explained how satisfied mothers were in their relationship with their spouse. In this study, participants who were in the HIPPY program may have more support and higher marital quality. Social service programs such as HIPPY may help families build stronger marriages. Further research on Latino/Hispanic culture and values are important when developing culturally sensitive marriage and couples education.
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Flores, Marisa J. Nievar Angela M. "Marital conflict and marital satisfaction among Latina mothers a comparison of participants in an early intervention program and non-participants /." [Denton, Tex.] : University of North Texas, 2008. http://digital.library.unt.edu/permalink/meta-dc-9104.

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Khaleghi, Farrah K. "Evaluating Satisfaction of Participants within the Outreach and Engagement Program of MECCA." Thesis, Pepperdine University, 2017. http://pqdtopen.proquest.com/#viewpdf?dispub=10282149.

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The present study aimed to provide literature on community-based programs and correlated participant satisfaction, to examine the factors that contribute to participant satisfaction within community-based programs, and to evaluate outcomes of participant satisfaction for MECCA’s O&E program, as well as reflection on components of the O&E program that produce satisfaction ratings. The primary research question of the present study was: Were participants satisfied with their participant in MECCA’s O&E program for both fiscal years and if so, what factors may have contributed to their satisfaction? Through use of description analyses on outcomes of the Participant Satisfaction Survey from MECCA’s six community-based agencies, findings indicate that MECCA provided culturally-responsive and linguistically congruent services. Additionally, participants were satisfied overall with the O&E services and would elect to obtain services from the O&E program again. O&E’s success can be attributed to MECCA’s foundation in cultural responsiveness, diversity empowerment, destigmatizing mental health services, and collaboration with the communities to create and provide community-based programs.

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Russell, Jon D. "A study of motivational factors and satisfaction levels of participants in "Wheelin Sportsmen" hunting events /." Available to subscribers only, 2007. http://proquest.umi.com/pqdweb?did=1456296311&sid=13&Fmt=2&clientId=1509&RQT=309&VName=PQD.

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Wilson, Megan. "Differences in Depression, Anxiety, and Life Satisfaction between Intercollegiate Athletes, Intramural Participants, and Non-Athletes." TopSCHOLAR®, 2016. http://digitalcommons.wku.edu/theses/1739.

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It is widely supported that participation in athletics is positively correlated with increased overall health. However, some research indicates that participation in increased levels of competition is positively correlated with higher levels of depression and anxiety. This means, that if compared, athletes competing nationally or internationally would report higher levels of both depression and anxiety than athletes competing at the intercollegiate level. Research indicates that this could be caused by increased amounts of pressure, personal cost, and expectation. This study examines potential differences between intercollegiate, intramural, and non-athletes in these areas on a college campus. The first hypothesis is that depression symptoms will be more present in intercollegiate athletes than in intramural participants. The second hypothesis states that anxiety symptoms will be more prevalent in intercollegiate athletes than in intramural participants. The third hypothesis states that life satisfaction will be greater in intramural participants than in intercollegiate athletes. Lastly, the fourth hypothesis states that perceived social support and athletic identity will mediate the relationship between level of athletic participation and psychopathology. Participants in this study gave informed consent, completed a demographics questionnaire, and scales measuring depression and anxiety, life satisfaction, athletic identity, and perceived social support. The participants were recruited from intercollegiate teams, intramural teams, and psychology courses at Western Kentucky University. The first and second hypotheses were not supported since intramural participants did not have significantly different levels of depression compared to intercollegiate athletes and non-athletes. Results revealed intramural participants are more satisfied with life than intercollegiate and non-athletes, which supports the third hypothesis. The results also revealed that life satisfaction is mediated by both athletic identity and perceived social support, which shows partial support for the fourth hypothesis. The fourth hypothesis was not supported for depression and anxiety because these factors did not have significant differences between the groups so finding a mediating factor was not possible.
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YAO, Yechen. "Leisure and life satisfaction among Tai Chi and public square dance participants in Hong Kong." Digital Commons @ Lingnan University, 2015. https://commons.ln.edu.hk/soc_etd/38.

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Public Square Dance, or Guang Chang Wu (GCW) is a form of group dance that originated from Mainland China and has emerged gradually in Hong Kong. Like the more traditional Tai Chi, GCW is popular among the middle-aged and older adults, and is carried out in public spaces. However, the two activities seem to be treated quite differently by both government authorities and the general public. The study aims to compare the physiological, social and psychological benefits of the two forms of exercise. It also seeks to explore whether and how social determinants affect people’s choice to participate in either Tai Chi or GCW. 189 Tai Chi and 188 GCW participants were surveyed. Binary logistic regression, MANOVA and univariate ANOVA were used for data analysis. It is shown that age, gender, birthplace, employment, residence, as well as people’s leisure attitude, all influence the likelihood that someone participates in Tai Chi or GCW. On the other hand, the effects on well-being, social inclusion, social network and life satisfaction are similar between Tai Chi and GCW participants, though the two groups differ in terms of their opinions on leisure satisfaction and utilisation of public space. As GCW is largely an unsanctioned activity in Hong Kong, policy makers should acknowledge the advantages of GCW activity, and adopt measures that regulate GCW participation in Hong Kong. This is not only one of the early studies focused on the cultural differences between Mainland immigrants and natives in Hong Kong, it also has important implications for future research in leisure, gender, ageing and cultural studies.
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Quiane-Ruiz, Jorge-Arnulfo. "Allocation de Requêtes dans des Systèmes d'Information Distribués avec des Participants Autonomes." Phd thesis, Université de Nantes, 2008. http://tel.archives-ouvertes.fr/tel-00464475.

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Nous nous intéressons aux systèmes d'informations où les participants (clients et fournisseurs) sont autonomes, c.à.d. ils peuvent décider de quitter le système à n'importe quel moment, et qu'ils ont des intérêts particuliers pour certaines requêtes. Dans ces environnements, l'allocation de requêtes est un défi particulier car les attentes des participants ne sont pas seulement liées aux performances du système. Dans ce contexte, l'insatisfaction des participants est un problème car elle peut les conduire à quitter le système. Par conséquent, il est très important de répondre aux attentes des participants de sorte à ce qu'ils soient satisfaits. Dans cette thèse, nous abordons ce problème en apportant quatre contributions principales. Primo, nous fournissons un modèle pour caractériser la perception des participants par rapport au système et proposons des mesures qui permettent d'évaluer la qualité des méthodes d'allocation de requêtes. Secundo, nous proposons une méthode d'allocation de requêtes, SbQA, qui permet d'équilibrer à la volée les intérêts tant des clients que des fournisseurs en se basant sur leur satisfaction. Tertio, nous proposons $bQA : une version économique de SbQA qui permet de passer à l'échelle en nombre de médiateurs, de participants, et par conséquent, de requêtes traitées. Quarto, nous proposons SbQR : une méthode de réplication de requêtes qui permet de supporter les pannes éventuelles des participants, tout en préservant leur satisfaction.
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Garofolo, Patricia L. "Motivations and life satisfaction of participants in institutes for learning in retirement programs : Great Lakes Region." Virtual Press, 1995. http://liblink.bsu.edu/uhtbin/catkey/955088.

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The purpose of this descriptive exploratory study was to investigate and report patterns of participation and motivational orientations of Institutes for Learning in Retirement (ILR)participants enrolled in ILR programs in the Great Lakes region. In addition, the study sought to identify relevant demographic characteristics for this segment of the population and the effects of ILR upon participation and participants' perceived life satisfaction.The Great Lakes region ILR participant profile was most likely to be female, between the ages of 66 and 70, married and living with spouse. She shared a relatively high economic status and extensive formal educational experience and was affiliated with her ILP program 1 to 2 years.Motives for ILR participation were examined using the Educational Participation Scale (EPS) A-Form (Boshier, 1991). Two influential motives for participation emerged. The first was "Cognitive Interest", the joy of learning for the sake of learning. "Social Contact," having an opportunity to meet new people and make friends, was the second major reason for participation.The perceived life satisfaction or subjective well being of ILR participants was explored using the Life Satisfaction Index A-Form (LSIA) (Neugarten, et al, 1961). Overall respondents revealed a perceived positive life satisfaction. Positive indications of well being include hopeful outlooks for the future, social interactions and sense of accomplishment.Results of this study indicate that the pursuit of intellectually stimulating adult educational programs offered within- a socially stimulating environment appeal to lifelong learners enrolled in Institutes for Learning in Retirement programs. This study supports the conclusion of previous investigators that intellectual stimulation is a strong underlying motivation for participation. The second major finding with regard to reasons for participation in ILR programs was the importance of "social contact."
Department of Educational Leadership
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Books on the topic "Satisfaction des participants"

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Soetanto, Robby. Modelling satisfaction for main participants of the construction project coalition: A study of mutual performance assessment. Wolverhampton: University of Wolverhampton, 2002.

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Chatterjee, Jharna. Rapport sur l'évaluation de l'initiative de justice réparatrice de la GRC: Degré de satisfaction des participants aux forums de justice communautaire. Ottawa, Ont: Sous-direction de la recherche et de l'évaluation, Direction des services de police communautaires, contractuels et autochtones, Gendarmerie royale du Canada, 1999.

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Finkel, Angela M. Childbirth satisfaction of participants in a randomized controlled trial of the treatment of postterm pregnancy induction of labour versus serial antenatal monitoring. Ottawa: National Library of Canada, 1990.

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Schenk, Robert Eugene. Satisfaction with arbitration: A survey of participants. 1988.

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Peterson, Shirley Jean. INTERACTIVE TELEVISION: CONTINUING EDUCATION PARTICIPANT SATISFACTION. 1994.

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Disease Management Association of America., ed. Participant satisfaction: Survey and usage guidelines. Washington, D.C: DMAA, Disease Management Association of America, 2007.

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Burchell, Michael. Great Workplace: Participant Set. Wiley & Sons, Limited, John, 2011.

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The Great Workplace Building Trust And Inspiring Performance Participant Workbook. Pfeiffer & Company, 2011.

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Corporation, Rand, and United States. Health Care Financing Administration, eds. Beneficiary incentives to participate in alternative health plans: A research design. Santa Monica, CA: Rand, 1988.

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Rekar, Carolin Dorothy. A team development model based on Myers Briggs personality types and action research to improve team performance and participant satisfaction. 2001.

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Book chapters on the topic "Satisfaction des participants"

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Pesonen, Joonas A. "‘Are You OK?’ Students’ Trust in a Chatbot Providing Support Opportunities." In Learning and Collaboration Technologies: Games and Virtual Environments for Learning, 199–215. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-77943-6_13.

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AbstractChatbots show promise as a novel way to provide support to students. However, a central issue with new technologies such as chatbots is whether students trust the technology. In the present study, we use a chatbot to proactively offer academic and non-academic support to students (N = 274) in a Finnish vocational education and training (VET) organization. Students responded to the chatbot with a very high response rate (86%), and almost one-fifth (19%) of the respondents disclosed a need for support. Survey with a subset of participants (N = 49) showed satisfactory trust (total trust score 71% as measured by a human-computer trust scale) and satisfaction (average of 3.83 as measured by a five-point customer satisfaction instrument) with the chatbot. Trust was positively correlated with satisfaction as well as students’ likelihood to respond to the chatbot. Our results show that this kind of approach is applicable for recognizing students’ latent needs for support. Future studies should target the formation of trust in more detail and cultural differences in trusting chatbots.
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Opengart, Rose, Thomas G. Reio Jr., and Wei Ding. "Workplace Incivility and Job Satisfaction." In Research Anthology on Changing Dynamics of Diversity and Safety in the Workforce, 1237–54. IGI Global, 2022. http://dx.doi.org/10.4018/978-1-6684-2405-6.ch063.

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Workplace incivility is common in organizations across the world and can have negative effects on individuals and organizations. The purpose of the reported study is to examine the effects of supervisor and coworker incivility on job satisfaction and examines emotion management as a mediator of these relationships. Data from 268 working adults were collected by survey battery and analyzed via a number of multivariate techniques. The model was supported in that both supervisor and coworker incivility had strong direct negative effects on emotion management and job satisfaction, and emotion management partially mediated the incivility-job satisfaction relationship. With supervisor and coworker incivility, the participants reported lower levels of job satisfaction. However, the participants' emotion management mitigated the negative effect of incivility on job satisfaction partially. The findings suggest that organizations need to be aware of the unfavorable consequences of incivility. Organizations need to discover ways to reduce incivility and implement efforts to help employees develop positive emotional management strategies. These actions may help reduce the negative influences of incivility on important organizational outcomes like job satisfaction.
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Fernández-Felipe, Isabel, José Heliodoro Marco, and Soledad Quero. "Cyberbullying and Bullying in Spanish Participants With Eating Disorders." In Advances in Human Resources Management and Organizational Development, 360–78. IGI Global, 2021. http://dx.doi.org/10.4018/978-1-7998-4912-4.ch017.

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There are few studies about the association between bullying, cyberbullying, eating psychopathology in clinical populations. This study aims to 1) analyze whether people with eating disorders were victims of bullying and cyberbullying, 2) explore whether bullying and cyberbullying were associated with eating disorders, psychopathology and coping strategies, and 3) analyze whether being a victim of bullying was a predictor of cyberbullying. Thirty-four participants with eating disorders filled out the questionnaires: EAT-26, DERS, EBIP-Q, ECIPQ, MBSRQ, BRIEF-COPE. Results showed that 100% of the patients had experienced both bullying and cyberbullying. Furthermore, bullying and cyberbullying were not associated with body satisfaction, eating attitudes, emotion deregulation, or coping strategies; however, a trend was found between cyberbullying, body satisfaction, and emotion deregulation. Finally, the authors found that having experienced bullying was a predictor of cyberbullying. The assessment and treatment of bullying and cyberbullying in eating disorders is necessary.
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Strafaccia, Heather Lee. "The Language of Video Intimacy." In Advances in Educational Technologies and Instructional Design, 206–30. IGI Global, 2014. http://dx.doi.org/10.4018/978-1-4666-4482-3.ch013.

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This case provides ideas about using video communication in communication and values it may have in distance relationships and implications for increasing the sense of connection in long distance teaching contexts. This study examines influences of Web camera use for married couples in long distance relationships. A research survey explored martial satisfaction with Web camera communication. To measure the satisfaction of participants, the Satisfaction with Married Life Scale from the Johnson, Zabriskie, and Hill (2006) study, and the relational maintenance strategies from the Stafford and Canary (1991) study are applied. Participants (N = 74) were married, United States citizens, who experienced a geographical separation for more than seven days. Findings suggest that Web camera communication offers a mode in long distance relationships to increase marital satisfaction. Web camera communication may increase the educational satisfaction as a teaching device and assist in linking cultures to expand educational opportunities regardless of geographical location.
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Eom, Sean B., and Mohamed Ridda Laouar. "Effects of Interaction on E-Learning Satisfaction and Outcome." In Learning and Performance Assessment, 1662–77. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-7998-0420-8.ch077.

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We have reviewed several e-learning empirical research studies that have investigated the effects of interaction on satisfaction and outcomes of e-learning, published between 2001 and 2010. Their conclusions seemed inconclusive, ranging from no relationships between interactions and two dependent variables (satisfaction and learning outcomes) to positive relationships. In-depth analyses of these empirical studies conducted by examining dependent and independent constructs and their indicators, research methods, and participants' characteristics. We conclude that the conflicting results are due to primarily different definitions of the dependent and independent constructs and their indicator variables, different research methods employed, and participant's demographic characteristics. In order to build e-learning theories and a cumulative research tradition, it is necessary to (1) define the dependent/independent constructs and their indicators, (2) employ common research methodology, and (3) test commonly accepted causal models. Further, we suggest the following three recommendation to guide the future research. They include using only dialogue, instead of mixing dialogue and interaction, conducting learning theory-based holistic approach, and proper treatment of contextual variables.
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"Co-producers and Co-participants in the Satisfaction Process: Mutually Satisfying Consumption." In The Service-Dominant Logic of Marketing, 136–45. Routledge, 2014. http://dx.doi.org/10.4324/9781315699035-19.

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Hairston, Nancy, and Fredrick Muyia Nafukho. "A Study of Trainee Attitude and Satisfaction between E-Learning Training versus Traditional Training." In Handbook of Research on Innovative Technology Integration in Higher Education, 154–77. IGI Global, 2015. http://dx.doi.org/10.4018/978-1-4666-8170-5.ch008.

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The purpose of this chapter is to analyze the relationship between change in attitude toward computers and overall course satisfaction of participants. Of the 262 randomly selected participants, 64% completed the study. Data were collected using questionnaires and course satisfaction rating survey. Results of the study indicated that there was a statistically significant difference in overall course satisfaction between the e-learning group (the treatment group) and the traditional group (control group). The traditional group was more satisfied with their course than the treatment group on the general program construct and the overall course satisfaction index. Results of the t-tests indicated that overall the e-learning group liked computers more than the traditional group prior to treatment and remained with this attitude after treatment. The control group had a statistically significant change in attitude toward computers after the treatment to reflect a less favorable attitude toward computers after the treatment.
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Gordon, Kimberley, and Kristin Joyce Tardif. "Organizational Commitment." In Encyclopedia of Strategic Leadership and Management, 1036–46. IGI Global, 2017. http://dx.doi.org/10.4018/978-1-5225-1049-9.ch072.

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The business case for investment in training and development is typically hard to make when using a strict return-on-investment approach. When coupled with less quantifiable elements such as job satisfaction and employee commitment, a less obvious but equally vital distinction can be noted as efficiencies improve resulting in a more profitable operation. A recent study of leadership development program outcomes indicated significant changes in the efficacy of participants including, but not limited to, improved job satisfaction and employee commitment. Presented in this chapter, the findings of this phenomenological study indicate the sampled participants reflected significant changes in their connectivity to the organization as a whole and their ability to meet the expectations the company leaders have of participants. Finally, retention rates of participants remained constant and favorable. This chapter concludes with estimations of cost savings incurred by improved organizational culture and retention.
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Esquivel, Dinah A. "Factors that Contribute to Students’ Course Satisfaction While Attending Online or Distance Learning Courses." In Advances in Educational Technologies and Instructional Design, 108–39. IGI Global, 2014. http://dx.doi.org/10.4018/978-1-4666-4482-3.ch010.

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This case analyzed what factors contribute to students’ satisfaction levels in online classes, and how the instructors’ nonverbal immediacy impacts those factors. Surveys were administered to participants that have taken a minimum of one online course. Data was analyzed to identify the specific factors that positively and negatively impact student satisfaction levels.
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Esquivel, Dinah A. "Factors That Contribute to Students' Course Satisfaction While Attending Online or Distance Learning Courses." In Online Course Management, 1526–49. IGI Global, 2018. http://dx.doi.org/10.4018/978-1-5225-5472-1.ch080.

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This case analyzed what factors contribute to students' satisfaction levels in online classes, and how the instructors' nonverbal immediacy impacts those factors. Surveys were administered to participants that have taken a minimum of one online course. Data was analyzed to identify the specific factors that positively and negatively impact student satisfaction levels.
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Conference papers on the topic "Satisfaction des participants"

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Capobianco, Ligia, Marici Cristine Gramacho Sakata, Edson Luiz Riccio, Francisco Carlos Paletta, and Sthefan Berwanger. "CONTECSI PARTICIPANTS SATISFACTION : A SURVEY." In 12th CONTECSI International Conference on Information Systems and Technology Management. TECSI, 2015. http://dx.doi.org/10.5748/9788599693117-12contecsi/rf-3085.

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Choi, Yun Seok, and Eui-Yu Choi. "Assessment of Participants’ Satisfaction at Sport Facility: MultiDimensional Approach." In 10th International Workshop on Business 2016. Global Vision School Publication, 2016. http://dx.doi.org/10.21742/asehl.2016.3.09.

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Byoung Wook, Ahn. "Verification of Latent Mean on Leisure Satisfaction among Leisure Activity Participants." In Art, Culture, Game, Graphics, Broadcasting and Digital Contents 2015. Science & Engineering Research Support soCiety, 2015. http://dx.doi.org/10.14257/astl.2015.113.26.

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Shawar, Bayan Abu. "Evaluating the Quality of e-Learning Trend Used at AOU Based on Participants' Satisfaction." In 2015 3rd International Conference on Future Internet of Things and Cloud (FiCloud). IEEE, 2015. http://dx.doi.org/10.1109/ficloud.2015.124.

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Paula, Lucas S. de, Taisa G. Gonçalves, Thatiana V. R. B. Fernandes, and Guilherme H. Travassos. "PipaBot: um canal de comunicação para o PIPA UFRJ." In XXV Simpósio Brasileiro de Sistemas Multimídia e Web. Sociedade Brasileira de Computação - SBC, 2019. http://dx.doi.org/10.5753/webmedia_estendido.2019.8146.

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Chatbots make use of natural language processing to establish dialogues with people. They can be used as channels that facilitate communication between humans and entities (companies, social projects, research projects, hospitals, schools/universities, etc.). The PipaBot is a chatbot that was built to facilitate the communication between the mothers (expected two thousand participants) and researchers from the Childhood and Environmental Pollutants Project (PIPA-UFRJ). It was built following an incremental and iterative way and used the Botpress framework. The chatbot is available in two versions: Facebook Messenger and PIPA-UFRJ website. The actions provided by PipaBot are (i) registration of a project participant; (ii) information about the project, medical consultations, and result of medical exams, among others. The PipaBot was evaluated following the Technological Acceptance Model (TAM) with 13 participants, and the initial results provided evidence of user satisfaction regarding its acceptance.
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Kim, Min-Jun, Jung-In Yoo, Joo-Hyug Jung, and Yong-Taek Rhim. "The effect of sports star image perceived by participants of athletes on psychological desire and athlete satisfaction." In Art, Culture, Game, Graphics, Broadcasting and Digital Contents 2015. Science & Engineering Research Support soCiety, 2015. http://dx.doi.org/10.14257/astl.2015.113.31.

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Sukma, Yan Andriariza Ambhita, Qur’ani Dewi Kusumawardani, and Feki Pangestu Wijaya. "The Influence of Satisfaction Using Learning Management System on the Competencies of Digital Talent Scholarship Thematic Academy Participants." In 2nd International Conference Innovation in Education (ICoIE 2020). Paris, France: Atlantis Press, 2020. http://dx.doi.org/10.2991/assehr.k.201209.228.

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Lohar, S., O. Revitt, C. Bourne, and SJ Singh. "P76 “just do it!” patient satisfaction after a course of pulmonary rehabilitation and advice to other potential participants." In British Thoracic Society Winter Meeting 2017, QEII Centre Broad Sanctuary Westminster London SW1P 3EE, 6 to 8 December 2017, Programme and Abstracts. BMJ Publishing Group Ltd and British Thoracic Society, 2017. http://dx.doi.org/10.1136/thoraxjnl-2017-210983.218.

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Zheng, Jing, and Mark J. Jakiela. "An Investigation of the Productivity Difference in Mechanical Embodiment Design Between Face-to-Face and Threaded Online Collaboration." In ASME 2009 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2009. http://dx.doi.org/10.1115/detc2009-87070.

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The threaded online, also known as “forum,” collaboration method is widely used by open source software projects. As open source and Crowdsourcing [3] design approaches gain attention, there is a need to explore whether the threaded online method would compete with the more traditional method, face to face, in mechanical engineering design in terms of productivity. Our experiment shows that with a suitably sized challenge, the threaded online method does generate about equal productivity as the face-to-face method. However, the participation rates are lower in the threaded online method and the participants’ satisfaction with the experience was also less. This suggests that additional communication mechanisms are needed to facilitate the threaded online method, and management mechanisms should be imposed. We also identified two phenomena that warrant further investigation. The first is what we call “inertia loafing.” Enthusiasm among online community members is fragile. A small drop in satisfaction level can cause many to become unwilling to participate. The second is that an online community tends to have two kinds of members: “players” who are responsible for most content creation; and “cheer leaders” who provide feedback or provide an assisting function.
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Leão, Celina P., Filomena Soares, João Sena Esteves, and Paula Jorge. "Eggs, Oranges and Other Technological Devices in Science Dissemination." In ASME 2016 International Mechanical Engineering Congress and Exposition. American Society of Mechanical Engineers, 2016. http://dx.doi.org/10.1115/imece2016-66648.

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The present work aims to analyze the challenge of organizing a science exhibition outside the common places (science museums, schools, universities). The exhibition, named “Scientist for a day”, under analysis took place in a sports environment. It was organized by a group of five 15 years old athletes, supervised by three university professors, and attended by 120 participants. There were 12 experiments, from the simple Jumping Egg to the sophisticated Electromagnetic Levitation Plane and the eye-catching Wimshurst Machine. The analysis of the outlooks of the participants in this science dissemination activity was performed through questionnaires voluntarily answered by 59 attendees (aged between 3 and 64 years old). The survey was designed to investigate the level of satisfaction of the participants and their opinions regarding each experiment, identifying the most and the least preferred, and if they are considering further study at university and in what area. The results analysis is presented in terms of group age distribution. Summarizing the participants’ perceptions, they were unanimous in recognizing that they were completely satisfied with the event.
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Reports on the topic "Satisfaction des participants"

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Lavadenz, Magaly, Elvira Armas, and Rosalinda Barajas. Preventing Long-Term English Learners: Results from a Project-Based Differentiated ELD Intervention Program. CEEL, 2012. http://dx.doi.org/10.15365/ceel.article.2012.1.

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<p>In this article the authors describe efforts taken by a small southern California school district to develop and implement an innovative, research-based English Language Development program to address a growing concern over long-term English Learners (LTELs) in their district. With support from the Weingart Foundation this afterschool program served 3<sup>rd</sup> and 7<sup>th</sup> grade LTELs between 2008–2011 to accelerate language and literacy acquisition and prevent prolonged EL status. Program evaluation results indicated that the intervention was associated with improved English language proficiency as measured by the California English Language Development Test. Results also showed a heightened awareness of effective practices for LTELs among the district’s teachers and high levels of satisfaction among the participants’ parents. This intervention program has implications for classroom-based intervention including project-based learning for LTELs, for targeted professional development, and for further research for the prevention of LTEL status.</p>
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Reynolds, Christian, Libby Oakden, Sarah West, Rachel Pateman, and Chris Elliott. Citizen Science and Food: A Review. Food Standards Agency, March 2021. http://dx.doi.org/10.46756/sci.fsa.nao903.

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Citizen science and food is part of a new programme of work to explore how we can involve the communities we serve when building the evidence-base on which policy decisions are made. Citizen science is an approach that can provide high volumes of data with a wide geographic spread. It is relatively quick to deploy and allows access to evidence we would ordinarily have difficulty collating. This methodology has been endorsed by the European Commission for Research, Science and Innovation. There is no one size fits all definition, but citizen science projects involves engaging with communities and asking them to be part of the project, either through engaging them in data collection or through other ways of co-creation. For participants, citizen science offers learning opportunities, the satisfaction of contributing to scientific evidence and the potential to influence policy. It can also give us data which is high in volume, has wide geographical spread, is relatively quick to deploy and that we couldn’t access any other way. Projects using these methods often involve engaging with communities and asking them to be part of the project. This can be either through working with them in data collection, or through co-creation. This report demonstrates that the research community are already undertaking numerous pieces of research that align with FSA’s evidence needs. This includes examples from the UK and other global communities. Participants in such research have collected data on topics ranging from food preparation in the home to levels of chemical contaminant in foods. The findings of this report outline that citizen science could allow the FSA to target and facilitate more systematic engagement with UK and global research communities, to help address key research priorities of the FSA.
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McPhedran, R., K. Patel, B. Toombs, P. Menon, M. Patel, J. Disson, K. Porter, A. John, and A. Rayner. Food allergen communication in businesses feasibility trial. Food Standards Agency, March 2021. http://dx.doi.org/10.46756/sci.fsa.tpf160.

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Background: Clear allergen communication in food business operators (FBOs) has been shown to have a positive impact on customers’ perceptions of businesses (Barnett et al., 2013). However, the precise size and nature of this effect is not known: there is a paucity of quantitative evidence in this area, particularly in the form of randomised controlled trials (RCTs). The Food Standards Agency (FSA), in collaboration with Kantar’s Behavioural Practice, conducted a feasibility trial to investigate whether a randomised cluster trial – involving the proactive communication of allergen information at the point of sale in FBOs – is feasible in the United Kingdom (UK). Objectives: The trial sought to establish: ease of recruitments of businesses into trials; customer response rates for in-store outcome surveys; fidelity of intervention delivery by FBO staff; sensitivity of outcome survey measures to change; and appropriateness of the chosen analytical approach. Method: Following a recruitment phase – in which one of fourteen multinational FBOs was successfully recruited – the execution of the feasibility trial involved a quasi-randomised matched-pairs clustered experiment. Each of the FBO’s ten participating branches underwent pair-wise matching, with similarity of branches judged according to four criteria: Food Hygiene Rating Scheme (FHRS) score, average weekly footfall, number of staff and customer satisfaction rating. The allocation ratio for this trial was 1:1: one branch in each pair was assigned to the treatment group by a representative from the FBO, while the other continued to operate in accordance with their standard operating procedure. As a business-based feasibility trial, customers at participating branches throughout the fieldwork period were automatically enrolled in the trial. The trial was single-blind: customers at treatment branches were not aware that they were receiving an intervention. All customers who visited participating branches throughout the fieldwork period were asked to complete a short in-store survey on a tablet affixed in branches. This survey contained four outcome measures which operationalised customers’: perceptions of food safety in the FBO; trust in the FBO; self-reported confidence to ask for allergen information in future visits; and overall satisfaction with their visit. Results: Fieldwork was conducted from the 3 – 20 March 2020, with cessation occurring prematurely due to the closure of outlets following the proliferation of COVID-19. n=177 participants took part in the trial across the ten branches; however, response rates (which ranged between 0.1 - 0.8%) were likely also adversely affected by COVID-19. Intervention fidelity was an issue in this study: while compliance with delivery of the intervention was relatively high in treatment branches (78.9%), erroneous delivery in control branches was also common (46.2%). Survey data were analysed using random-intercept multilevel linear regression models (due to the nesting of customers within branches). Despite the trial’s modest sample size, there was some evidence to suggest that the intervention had a positive effect for those suffering from allergies/intolerances for the ‘trust’ (β = 1.288, p<0.01) and ‘satisfaction’ (β = 0.945, p<0.01) outcome variables. Due to singularity within the fitted linear models, hierarchical Bayes models were used to corroborate the size of these interactions. Conclusions: The results of this trial suggest that a fully powered clustered RCT would likely be feasible in the UK. In this case, the primary challenge in the execution of the trial was the recruitment of FBOs: despite high levels of initial interest from four chains, only one took part. However, it is likely that the proliferation of COVID-19 adversely impacted chain participation – two other FBOs withdrew during branch eligibility assessment and selection, citing COVID-19 as a barrier. COVID-19 also likely lowered the on-site survey response rate: a significant negative Pearson correlation was observed between daily survey completions and COVID-19 cases in the UK, highlighting a likely relationship between the two. Limitations: The trial was quasi-random: selection of branches, pair matching and allocation to treatment/control groups were not systematically conducted. These processes were undertaken by a representative from the FBO’s Safety and Quality Assurance team (with oversight from Kantar representatives on pair matching), as a result of the chain’s internal operational restrictions.
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Means, Barbara, and Julie Neisler. Unmasking Inequality: STEM Course Experience During the COVID-19 Pandemic. Digital Promise, August 2020. http://dx.doi.org/10.51388/20.500.12265/102.

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This report describes the experiences of over 600 undergraduates who were taking STEM courses with in-person class meetings that had to shift to remote instruction in spring 2020 because of COVID-19. Internet connectivity issues were serious enough to interfere with students’ ability to attend or participate in their STEM course at least occasionally for 46% of students, with 15% of students experiencing such problems often or very often. A large majority of survey respondents reported some difficulty with staying motivated to work on their STEM courses after they moved online, with 45% characterizing motivation as a major problem. A majority of STEM students also reported having problems knowing where to get help with the course content after it went online, finding a quiet place to work on the course, and fitting the course in with other family or home responsibilities. Overall, students who reported experiencing a greater number of major challenges with continuing their course after it went online expressed lower levels of satisfaction with their course after COVID-19. An exception to this general pattern, though, was found for students from minoritized race/ethnicity groups, females, and lower-income students. Despite experiencing more challenges than other students did with respect to continuing their STEM courses remotely, these students were more likely to rate the quality of their experiences when their STEM course was online as just as good as, or even better than, when the course was meeting in person.
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McKenna, Patrick, and Mark Evans. Emergency Relief and complex service delivery: Towards better outcomes. Queensland University of Technology, June 2021. http://dx.doi.org/10.5204/rep.eprints.211133.

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Emergency Relief (ER) is a Department of Social Services (DSS) funded program, delivered by 197 community organisations (ER Providers) across Australia, to assist people facing a financial crisis with financial/material aid and referrals to other support programs. ER has been playing this important role in Australian communities since 1979. Without ER, more people living in Australia who experience a financial crisis might face further harm such as crippling debt or homelessness. The Emergency Relief National Coordination Group (NCG) was established in April 2020 at the start of the COVID-19 pandemic to advise the Minister for Families and Social Services on the implementation of ER. To inform its advice to the Minister, the NCG partnered with the Institute for Governance at the University of Canberra to conduct research to understand the issues and challenges faced by ER Providers and Service Users in local contexts across Australia. The research involved a desktop review of the existing literature on ER service provision, a large survey which all Commonwealth ER Providers were invited to participate in (and 122 responses were received), interviews with a purposive sample of 18 ER Providers, and the development of a program logic and theory of change for the Commonwealth ER program to assess progress. The surveys and interviews focussed on ER Provider perceptions of the strengths, weaknesses, future challenges, and areas of improvement for current ER provision. The trend of increasing case complexity, the effectiveness of ER service delivery models in achieving outcomes for Service Users, and the significance of volunteering in the sector were investigated. Separately, an evaluation of the performance of the NCG was conducted and a summary of the evaluation is provided as an appendix to this report. Several themes emerged from the review of the existing literature such as service delivery shortcomings in dealing with case complexity, the effectiveness of case management, and repeat requests for service. Interviews with ER workers and Service Users found that an uplift in workforce capability was required to deal with increasing case complexity, leading to recommendations for more training and service standards. Several service evaluations found that ER delivered with case management led to high Service User satisfaction, played an integral role in transforming the lives of people with complex needs, and lowered repeat requests for service. A large longitudinal quantitative study revealed that more time spent with participants substantially decreased the number of repeat requests for service; and, given that repeat requests for service can be an indicator of entrenched poverty, not accessing further services is likely to suggest improvement. The interviews identified the main strengths of ER to be the rapid response and flexible use of funds to stabilise crisis situations and connect people to other supports through strong local networks. Service Users trusted the system because of these strengths, and ER was often an access point to holistic support. There were three main weaknesses identified. First, funding contracts were too short and did not cover the full costs of the program—in particular, case management for complex cases. Second, many Service Users were dependent on ER which was inconsistent with the definition and intent of the program. Third, there was inconsistency in the level of service received by Service Users in different geographic locations. These weaknesses can be improved upon with a joined-up approach featuring co-design and collaborative governance, leading to the successful commissioning of social services. The survey confirmed that volunteers were significant for ER, making up 92% of all workers and 51% of all hours worked in respondent ER programs. Of the 122 respondents, volunteers amounted to 554 full-time equivalents, a contribution valued at $39.4 million. In total there were 8,316 volunteers working in the 122 respondent ER programs. The sector can support and upskill these volunteers (and employees in addition) by developing scalable training solutions such as online training modules, updating ER service standards, and engaging in collaborative learning arrangements where large and small ER Providers share resources. More engagement with peak bodies such as Volunteering Australia might also assist the sector to improve the focus on volunteer engagement. Integrated services achieve better outcomes for complex ER cases—97% of survey respondents either agreed or strongly agreed this was the case. The research identified the dimensions of service integration most relevant to ER Providers to be case management, referrals, the breadth of services offered internally, co-location with interrelated service providers, an established network of support, workforce capability, and Service User engagement. Providers can individually focus on increasing the level of service integration for their ER program to improve their ability to deal with complex cases, which are clearly on the rise. At the system level, a more joined-up approach can also improve service integration across Australia. The key dimensions of this finding are discussed next in more detail. Case management is key for achieving Service User outcomes for complex cases—89% of survey respondents either agreed or strongly agreed this was the case. Interviewees most frequently said they would provide more case management if they could change their service model. Case management allows for more time spent with the Service User, follow up with referral partners, and a higher level of expertise in service delivery to support complex cases. Of course, it is a costly model and not currently funded for all Service Users through ER. Where case management is not available as part of ER, it might be available through a related service that is part of a network of support. Where possible, ER Providers should facilitate access to case management for Service Users who would benefit. At a system level, ER models with a greater component of case management could be implemented as test cases. Referral systems are also key for achieving Service User outcomes, which is reflected in the ER Program Logic presented on page 31. The survey and interview data show that referrals within an integrated service (internal) or in a service hub (co-located) are most effective. Where this is not possible, warm referrals within a trusted network of support are more effective than cold referrals leading to higher take-up and beneficial Service User outcomes. However, cold referrals are most common, pointing to a weakness in ER referral systems. This is because ER Providers do not operate or co-locate with interrelated services in many cases, nor do they have the case management capacity to provide warm referrals in many other cases. For mental illness support, which interviewees identified as one of the most difficult issues to deal with, ER Providers offer an integrated service only 23% of the time, warm referrals 34% of the time, and cold referrals 43% of the time. A focus on referral systems at the individual ER Provider level, and system level through a joined-up approach, might lead to better outcomes for Service Users. The program logic and theory of change for ER have been documented with input from the research findings and included in Section 4.3 on page 31. These show that ER helps people facing a financial crisis to meet their immediate needs, avoid further harm, and access a path to recovery. The research demonstrates that ER is fundamental to supporting vulnerable people in Australia and should therefore continue to be funded by government.
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Attracting youth to voluntary counseling and testing services in Uganda. Population Council, 2004. http://dx.doi.org/10.31899/hiv15.1009.

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Little is known about the use of voluntary counseling and testing (VCT) by youth, a group that comprises more than half of those newly infected with HIV. An exploratory study conducted in Nairobi, Kenya, and Kampala and Masaka in Uganda revealed that young people want information, confidentiality, low-cost HIV testing, and friendly, professional counseling. Two facilities in Kampala, the AIDS Information Center (AIC) and Naguru Teenage Information and Health Center (NTIHC), implemented new youth-oriented strategies to increase VCT utilization and satisfaction with services among young people. In 2001, AIC established a youth corner behind the regular adult clinic with a separate gate so youth could enter in privacy. In 2002, NTIHC began offering VCT two days per week. This brief presents findings from exit interviews conducted with youth 14–21 years old leaving services at AIC and NTIHC. It also draws on in-depth interviews with exit interview participants and on focus groups conducted with tested and untested youth.
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