Journal articles: 'Satisfaction des patients'

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Rocco, Gaetano, and Alessandro Brunelli. "Patients' Satisfaction." Thoracic Surgery Clinics 22, no. 4 (November 2012): 551–55. http://dx.doi.org/10.1016/j.thorsurg.2012.07.009.

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Mutlu, Ebru Kaya, and Arzu Razak Özdinçler. "Patients’ Satisfaction Evaluation." Orthopaedic Journal of Sports Medicine 2, no. 11_suppl3 (November 1, 2014): 2325967114S0017. http://dx.doi.org/10.1177/2325967114s00172.

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Objectives: Although many studies were focused on the assessment of patients' satisfaction, few studies have specifically addressed this issue for knee osteoartritis. Global rating of change (GRC) scales are very commonly used in clinical research, particularly in the musculoskeletal area. The purpose of this study was to evaluate the patients’ satisfaction of the Mulligan’s Mobilization with Movement (MWM) techniques, Passive Mobilization (PM) techniques and physical therapy modalities (PTM) (superficial heat or cold, Transcutaneous Electrical Nerve Stimulation (TENS) and therapeutic ultrasound) in subjects with osteoarthritis of the knee. Methods: Thirty subjects with bilateral osteoarthritis of the knee were randomly assigned to the MWM group (n=21) or the PM group (n=21) or PTM group (n=22). The duration of treatment was a maximum of 5 weeks (12 sessions) in all groups. The subjects’ satisfaction were assessed before and after treatment by the GRC scales. One-way analysis of variance was used to compare the groups. When significance was observed, pairwise post hoc tests were performed using Tukey’s test. Results: Mean age and body mass index (BMI) of our study group were 54±7 years and 31±5 kg/m²,respectively in the MWM group, 56±6 years and 31±4 kg/m²,respectively in the PM group and 57±6 years and 32±5 kg/m²,respectively in the PTM group There were no significant differences between the groups with respect to age, BMI and GRC before treatment (p>0.05). Patients satisfaction of the three groups after treatment were significantly different (F=6.732 p=0.002). Pairwise comparisons of the treatment groups revealed a significant difference in the patients’ satisfaction between MWM and PTM (p=0.007), and between PM and PTM (p=0.007); there was no significant difference between MWM and PM (p>0.05). Conclusion: Manual therapy seemed to be superior to physical therapy modalities for the patients’ satisfaction. Therefore, we suggest that physiotherapist either can apply MWM or PM techniques based on their clinical experience in the management of osteoarthritis of the knee.

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Widjaja, Herry Prabowo Krestiyanto. "Assessment of Patient Satisfaction Among Pregnant Patients in The Out-Patient Department of Obstetrics and Gynecology Section at Metropolitan Medical Center Manila." Jurnal Manajemen Kesehatan Indonesia 8, no. 3 (December 27, 2020): 148–52. http://dx.doi.org/10.14710/jmki.8.3.2020.148-152.

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ABSTRACT Patient satisfaction reflects the quality of an institution’s delivery of health care services. Patient satisfaction is a critical factor in improvement or complete recuperation to wellness because satisfied patients will mean better compliance to treatment or follow up. As reported in the 2017 Annual OPD census of the Department of Obstetrics and Gynecology, there were 2617 total patient consultations. Majority of these (2138 or 81.7 %) were obstetrical cases. The average number of consultations per day (for Obstetrics and Gynecology patients combined) is 91. Therefore, the Out-Patient Clinic plays an important role in prenatal care specifically the prevention of adverse maternal and neonatal morbidity and mortality. This study aimed to assess the level of patient satisfaction among obstetrical patients in the Out Patient Department of the Obstetrics and Gynecology Section at Metropolitan Medical Center from July 1, 2018 to July 31, 2018 and to see the relationship between socio-demographic characteristic and the level of patient satisfaction. This is a descriptive, cross sectional study. The level of patient satisfaction assessed as to physical facilities, interaction between doctor and patient, interaction between nurses and patient, and registration service. There were sixty three subjects in this study. Sixty three were satisfied with inclusion criteria. The validated questionnaire was the pretested questionnaire which was 96 % valid and reliable by Cronbach’s analysis. Statistical analysis was done which showed respondents were generally satisfied. There were significant relationship association between socio-demographic characteristics and level of patient satisfaction with P value < 0.05.Key Word : Patient Satisfaction, Socio Demographic Characteristic

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Platia, Sanket, Mukesh Kumar, Aditi Khanna, and Sommya Kumari. "Evaluation of Post Treatment Satisfaction in Orthodontic Patients." Asian Journal of Medical Research 8, no. 1 (March 2019): DE04—DE07. http://dx.doi.org/10.21276/ajmr.2019.8.1.de2.

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Ali Tofiq, Kazhan, and Khalid Rashid Suliman. "PATIENTS’ SATISFACTION AND SAFETY OF LASER HAIR REMOVAL." Journal of Sulaimani Medical College 11, no. 1 (March 21, 2021): 13–19. http://dx.doi.org/10.17656/jsmc.10283.

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Christie, Agatha. "Headache Diagnosis in Enhance patient satisfaction." Psychology and Mental Health Care 2, no. 2 (May 25, 2018): 01–04. http://dx.doi.org/10.31579/2637-8892/037.

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Introduction: Doctors in primary care are responsible for diagnosing and managing patients with headache, but frequently lack confidence in doing so. We aimed to compare Family Practitioners’ (FPs) diagnosis of headaches to classification based on a symptom questionnaire, and to describe how classification links to other important clinical features. Methods: This was an observational study of patients attending primary care doctors for headache. Main outcome measures: Patients completed a questionnaire including the Headache Impact Test, the Migraine Disability Assessment Score, the Hospital Anxiety and Depression Scale, the Illness Perceptions Questionnaire, a satisfaction scale, a service use inventory and a symptom questionnaire rated by two Practitioners with Special Interest (PSIs) in Headache. Results: 255 patients completed questionnaires. There was low agreement between FP diagnosis and classification using the symptom questionnaire. FPs frequently did not use the diagnosis migraine, when patient reported symptoms which justified this. FPs did not classify patients with ≥15 days of headache separately as chronic daily headache (CDH), and this could be because the classification system used does not have that code. Patients classified as CDH using the symptom questionnaire reported more disability, more symptoms of anxiety and depression (HADS), more service use, and less satisfaction with FP care. Conclusion: Patients, who present with headache in primary care, tend to receive non-specific diagnoses. Having a system that would allow separate classification of people with headache of ≥ 15 days a month might help FPs to explore and address associated features with patients in terms of disability, psychological co-morbidity and cost, and improve satisfaction with care.

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DEVILLERS, N., B. TROMBERT, P. FRAPPE, L. PERNOUD, and B. LAVAL. "TELECONSULTATION EN MEDECINE GENERALE. ETAT DES LIEUX ET SATISFACTION DES PATIENTS." EXERCER 34, no. 190 (February 1, 2023): 52–57. http://dx.doi.org/10.56746/exercer.2023.190.52.

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Contexte. La téléconsultation est en plein essor depuis la pandémie de Covid-19. Objectifs. Explorer le contenu et le déroulement des téléconsultations en médecine générale. Recueillir les motivations, satisfaction et opinions des patients. Méthode. Enquête transversale descriptive via un questionnaire auto-administré en ligne entre le 22 mars 2021 et le 15 mai 2021. Diffusion du questionnaire par des médecins volontaires de la région Auvergne-Rhône-Alpes. Résultats. 307 questionnaires ont été analysés. Une majorité de répondants (66,7 %) étaient détenteurs d’un niveau d’études supérieur au baccalauréat. Les téléconsultations ont été initiées après le premier confinement lié à la pandémie (80,1 %). La satisfaction était très bonne. Les répondants considéraient que la relation médecin-patient (79,2 %), la protection des données (81,8 %) et l’accès au soin (76,2 %) étaient inchangés. La qualité était jugée moins bonne du fait de l’absence d’examen physique (55,1 %). Les téléconsultations comprenaient en moyenne 1,8 motif et duraient 12,6 minutes. Elles étaient réalisées par le médecin habituel (86,6 %), via un support vidéo (70,4 %) et sans problème technique (91,2 %). Une consultation présentielle complémentaire a été proposée dans 15 % des cas. Les répondants ont eu le sentiment d’avoir le choix de la téléconsultation (82,1 %). Elle permettait de prendre en charge le plus souvent un symptôme (41,7 %) et le renouvellement d’une ordonnance (25,7 %). Les principales motivations ayant conduit à téléconsulter étaient l’argument pratique (50,5 %), la disponibilité (33,1 %) et l’évitement de la salle d’attente (27,1 %). Conclusion. La téléconsultation semble être un support intéressant permettant de prendre en charge des actes aussi variés qu’en consultation présentielle. Afin d’optimiser ce service, il apparaît nécessaire de continuer d’en étudier tous ses aspects. Il serait intéressant d’interroger des patients particulièrement insatisfaits.

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MUKHTAR, FATIMA, AFTAB ANJUM, MUHAMMAD ASLAM BAJWA, Shahzana Shahzad, Shahzeb Hamid, ZAHRA M. Masood, and Ramsha Mustafa. "PATIENT SATISFACTION;." Professional Medical Journal 20, no. 06 (December 15, 2013): 973–80. http://dx.doi.org/10.29309/tpmj/2013.20.06.1831.

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Introduction: Patient satisfaction is a relative phenomenon, which embodies the patients perceived need, his expectationsfrom the health system, and experience of health care. Objective: To determine the level of patient satisfaction towards OPD services withreference to doctor-patient interaction, registration desk, waiting area, and overall health facilities. Study Design: Descriptive crosssectional study. Setting: Tertiary care hospital of Lahore. Study Period: April 2013. Material & Methods: A sample of 250 patients wasselected by employing systematic random sampling technique. The patients were interviewed and data was collected using a pretestedquestionnaire. Data was analyzed using the statistical package for social sciences (SPSS) version 16.00. Data was presented in figuresand tables. It was described using frequencies, percentages and mean. Results: Majority of the patients i.e 232 (94%) reported beingsatisfied with the doctor. A vast majority agreed that hospital was clean 233 (94%) and adequately ventilated 224 (90%). The hospital staffin the waiting area was found to be respectful 220 (89%) and fair 198 (80%) towards the patients. The patients had no difficulty locatingthe reception desk of the health facility 235 (95%). A large proportion of patients i.e.220 (89%) said they would re-visit the hospital.Conclusions: The patients were highly satisfied with their doctors and were ready to re-visit the hospital. It is recommended that furtherstudies should be conducted to assess patient satisfaction in the secondary and primary care health facilities and efforts should be madeto get regular feedback from the patients.

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Tezcan, Didem, Mehmet Hakan Yucel, Umut Burak Unal, and Tamer Edirne. "Patients' Satisfaction at Tertiary Care." Pamukkale Medical Journal 7, no. 1 (2014): 57–62. http://dx.doi.org/10.5505/ptd.2014.46320.

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George, Mike. "Patients still getting little satisfaction." Nursing Standard 8, no. 11 (December 1993): 20. http://dx.doi.org/10.7748/ns.8.11.20.s39.

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Berger, U., C. Altgassen, S. Kuss, and A. Schneider. "Patients' satisfaction with laparoscopic myomectomy." Journal of Psychosomatic Obstetrics & Gynecology 27, no. 4 (January 2006): 225–30. http://dx.doi.org/10.1080/01674820600863348.

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Samorodnitzky-Naveh, Gili R., Selly B. Geiger, and Liran Levin. "Patients' satisfaction with dental esthetics." Journal of the American Dental Association 138, no. 6 (June 2007): 805–8. http://dx.doi.org/10.14219/jada.archive.2007.0269.

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Barone, Mauro, Annalisa Cogliandro, and Paolo Persichetti. "Patients’ Satisfaction following Cosmetic Procedures." Plastic and Reconstructive Surgery 143, no. 5 (May 2019): 1123e—1124e. http://dx.doi.org/10.1097/prs.0000000000005543.

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Hazilah Abd Manaf, Noor, Dinon Mohd, and Kalthom Abdullah. "Satisfaction among Gen Y patients." International Journal of Islamic and Middle Eastern Finance and Management 3, no. 3 (August 31, 2010): 253–66. http://dx.doi.org/10.1108/17538391011072444.

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Huynh, Monica, Andrew D. Lee, Lee M. Miller, Scott Davis, Steven R. Feldman, and Amy McMichael. "Patients’ Satisfaction With Dermatology Residents." Southern Medical Journal 105, no. 10 (October 2012): 520–23. http://dx.doi.org/10.1097/smj.0b013e318268ccff.

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Tudahl, L. A., B. C. Blades, and A. M. Munster. "Sexual Satisfaction in Burn Patients." Journal of Burn Care & Rehabilitation 8, no. 4 (July 1987): 292–93. http://dx.doi.org/10.1097/00004630-198707000-00010.

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Wondergem, Marloes, George Lieben, Shirley Bouman, Michiel W. M. van den Brekel, and Peter J. F. M. Lohuis. "Patients’ satisfaction with facial prostheses." British Journal of Oral and Maxillofacial Surgery 54, no. 4 (May 2016): 394–99. http://dx.doi.org/10.1016/j.bjoms.2015.09.011.

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Crowe, M., G. Strathdee, A. Sair, and W. Caan. "Patients' satisfaction with psychiatric care." BMJ 307, no. 6896 (July 10, 1993): 130. http://dx.doi.org/10.1136/bmj.307.6896.130-b.

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Feldman, Steven R. "Improving patients’ satisfaction with care." Clinics in Dermatology 32, no. 3 (May 2014): 444–47. http://dx.doi.org/10.1016/j.clindermatol.2013.10.004.

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Pound, Pandora, Patrick Gompertz, and Shah Ebrahim. "Patients' satisfaction with stroke services." Clinical Rehabilitation 8, no. 1 (February 1994): 7–17. http://dx.doi.org/10.1177/026921559400800102.

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Gavin, K. T., M. J. Turner, R. Fielding, A. Hedley, J. Cheang, and A. Lee. "Methods of surveying patients' satisfaction." BMJ 314, no. 7075 (January 18, 1997): 227. http://dx.doi.org/10.1136/bmj.314.7075.227.

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Terenius, L. "Patients' satisfaction in clinical trials." Journal of Internal Medicine 248, no. 6 (December 2000): 441–42. http://dx.doi.org/10.1046/j.1365-2796.2000.00767.x.

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Terenius, L. "Patients' satisfaction in clinical trials." Journal of Internal Medicine 248, no. 6 (July 7, 2008): 441–42. http://dx.doi.org/10.1111/j.1365-2796.2000.00767.x.

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Warren-Stomberg, M., M. Brattwall, and J. G. Jakobsson. "Preoperative centre improving patients' satisfaction?" International Journal of Surgery 11, no. 5 (June 2013): 430–31. http://dx.doi.org/10.1016/j.ijsu.2013.01.016.

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Younes, Robert P. "Patients' Satisfaction With HMO Visits." JAMA: The Journal of the American Medical Association 271, no. 18 (May 11, 1994): 1401. http://dx.doi.org/10.1001/jama.1994.03510420033020.

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Younes, R. P. "Patients' satisfaction with HMO visits." JAMA: The Journal of the American Medical Association 271, no. 18 (May 11, 1994): 1401b—1401. http://dx.doi.org/10.1001/jama.271.18.1401b.

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Zou, Yun, and Desong Zhan. "Patients’ expectation and satisfaction with complete denture before and after the therapy." Vojnosanitetski pregled 72, no. 6 (2015): 495–98. http://dx.doi.org/10.2298/vsp140229002z.

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Background/Aim. Difficulties in the acceptance of dentures are multifactorial including psychosocial ones. It is questionable whether the patients? satisfaction depends only on the complete denture therapy characteristics. The aim of the study was to evaluated patients? expectation and satisfaction with complete dentures before and after the treatment concerning phonetics, chewing, comfort of use and aesthetics. Methods. Forty complete edentulous patients rated their expectation before and satisfaction after the treatment based on a questionnaire scores. Patient-related variables regarding age, gender and previous experience (whether worn complete denture or not) were also recorded. Results. Patients? rating for expectations were higher than the satisfaction after treatment regarding phonetics, chewing, comfort of use and aesthetics. A negative significant correlation was shown between the items before and after the treatment rating for phonetics, chewing, comfort of use and aesthetics. No statistical correlation was found between all the evaluated aspects? (i.e. phonetics, chewing, comfort of use and aesthetics) of expectation and satisfaction, and age, gender, and previous experience except a weak negative correlation noticed between age and comfort of denture use. Conclusion. Patients? expectations ratings significantly exceeded their satisfactions. Expectations and satisfaction ratings were irrespective of gender and patients previous experience.

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Afrashtehfar, Kelvin I., Mansour K. A. Assery, and S. Ross Bryant. "Patient Satisfaction in Medicine and Dentistry." International Journal of Dentistry 2020 (December 29, 2020): 1–10. http://dx.doi.org/10.1155/2020/6621848.

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Health professionals, such as medical and dental clinicians, have scant understanding of patients’ experiences and perceptions of satisfaction. Nevertheless, implementing a patient-reported outcome measures (PROMs) research practice in surgical sciences is necessary. Hence, the objective of this article was to better understand patients’ satisfaction with their medical and dental care. The methods of the current article are based on a narrative review of the literature strategy. A literature review was conducted using both EMBASE and Medline databases up to July 12, 2020, by combining keywords and terms related to “satisfaction theories” and “patient satisfaction,” and “medicine” or “dentistry/stomatology/odontology.” Patient satisfaction’s multidimensional nature has been established since the perceived reasons for satisfaction varied widely among patients. Many aspects of treatment influence participant satisfaction at different stages of the intervention process. An improved understanding of the basis for managing patients’ expectations with information reiteratively and efficiently may ultimately reduce patients’ potential for negative feelings toward the medical and dental treatment experience. Lastly, the consumerist method may misrepresent the still undertheorized concept of satisfaction in health service.

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Santos, Eleonora. "Patients’ Satisfaction with the NHS: A Novel Indicator for Portugal." International Journal of Healthcare Education & Medical Informatics 05, no. 01 (March 28, 2018): 12–17. http://dx.doi.org/10.24321/2455.9199.201803.

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Acharya, S., A. Shrestha, S. Bajracharya, SR Shrestha, B. Hayes, BK Yadav, and K. Butterworth. "Are your patients satisfied?" Journal of General Practice and Emergency Medicine of Nepal 2, no. 3 (December 30, 2011): 35–41. http://dx.doi.org/10.59284/jgpeman161.

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Introduction: Patient Satisfaction is an important element in patient care. There is an association between satisfaction level, patient adherence and success of the treatment. This study was conducted to measure patient satisfaction in the department general Outpatient Department (OPD) and Emergency. Method: This was a cross sectional descriptive study conducted in Patan Hospital on 18th August 2011. All patients registering in emergency or OPD were interviewed. A questionnaire based on the Press Ganey Questionnaire was used. Satisfaction was assessed on the basis of response to each domain which included patientsâ€™ details and waiting time, registration process, physical comfort and nursing care, physician care and finally overall satisfaction with the emergency and outpatient department. Result: Total 92 patients were included from emergency. Average waiting time was 11.7 minutes with range of 2 to 35 minutes. Patientsâ€™ satisfaction was 83.6% while there was no patient whose satisfaction was below average. Patients were satisfied on behavior of staff at registration (93.5%), and unsatisfied about doctor not telling side effects of medicine (33.7%). Similarly 196 patients were included from OPD. Patientâ€™s satisfaction was 84.7%. Satisfaction level was highest with behavior of staff at pharmacy (94%). In OPD also patients were unsatisfied with doctors not telling side effect of medicine (41.8%). Conclusion: Our study highlights importance of communication with patients, specifically about medicine side effects for satisfaction of patients in outpatient and emergency departments.

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Ea, Erich P., Megan B. Lipura, Benj Enrick R. Halaghay, and Lanz Alfred G. Tugom. "Medical Services, Patient Age, and Level of Education on Its Influence on Diabetic Patients’ Level of Satisfaction." Indonesian Journal of Educational Research and Technology 3, no. 3 (August 26, 2022): 161–66. http://dx.doi.org/10.17509/ijert.v3i3.50084.

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According to the Department of Health, diabetes is among the main causes of death among Filipinos. As a result, medical administrations must provide high-quality services. Patients, treatments, and particularly rural medical centers should all receive adequate screenings from the government. The goal of this study is to find out how satisfied diabetic patients are with the medical care they receive. Twenty-two (22) people with diabetes were included in the study. A survey will be utilized to gather information and data from a group of diabetic patients. The results show that: (1) there is no substantial difference in diabetic patients' satisfaction based on sex demographics; (2) there is no substantial difference in diabetic patients' satisfaction based on age demographics; (3) there is also no substantial difference in diabetic patients' satisfaction based on the establishment; and (4) there is a substantial difference between the patient's satisfaction and the medical services offered. When it comes to the score mean, diabetic patients' satisfactions are inside the extremely satisfied verbal description. The majority of the respondents were between the ages of 47 and 54. 12 females, 10 males, and 15 of them were in one medical establishment and the others were in the second. Despite their demographic differences, their satisfaction levels were quite close. Since there is a significant difference between the medical services dimension and the mean score of the overall medical structure and process is lower, there is a slight improvement for the medical establishments to focus on the medical structure and process, specifically the facilities, transportation convenience, and the length of waiting which the patients scored lower than the other parameters.

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Mrayyan, M. T. "Jordanian nurses' job satisfaction, patients' satisfaction and quality of nursing care." International Nursing Review 53, no. 3 (September 2006): 224–30. http://dx.doi.org/10.1111/j.1466-7657.2006.00439.x.

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Cozza, Massimo, Mariannina Amara, Nicola Butera, Gaetano Infantino, Alessandra Maria Monti, and Rosa Provenzano. "Patients' and relatives' satisfaction with mental health services in Rome." Epidemiologia e Psichiatria Sociale 6, no. 3 (December 1997): 173–83. http://dx.doi.org/10.1017/s1121189x00005029.

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SUMMARYObjective – Satisfaction's measurement with Mental Health Services in patients and their relatives. Design – Satisfaction scale administration to the patients who were treated in community-based psychiatric service from 1.1.1996 to 31.3.1996 and the relatives who were primarily involved in caring for the patient. Setting – The ASL Rome «C» community-based psychiatric service. Main outcome measures – Verona Service Satisfaction Scale-54, a multidimensional instrument which measure satisfaction with community-based psychiatric service. Results – Main results (301 scales for patients, 163 scales for relatives), pointed out for patients a higher satisfaction for the technical and interpersonal skills of psychiatrists and psychologists (score of specific items >4). Lowest scores of satisfaction were towards the appearance, comfort level and physical layout of the facility (score 2.95) and towards the response of the service to emergencies during the night, weekend and Bank Holidays (score 2.87). Relatives were not particulary keen for the item regarding help to find open employement (score 2.76). Furthermore patients and their relatives gave a negative evaluation of the publicity and information offered by Mental Health Services. Dimensions's analysis reachs the same conclusions deduced items's average score. The result of this study emphasizes the patients higher degree of satisfaction than the relatives. Conclusions – The above results point out three aspects to be improved by the Menthal Health Service in order to satisfy the demands of the patients and relatives: 1. appearance, comfort level and physical layout of the facility, 2. publicity and information, 3. social actives and social skills.

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Cooney, Jane. "‘Endless job satisfaction’." Dental Nursing 15, no. 8 (August 2, 2019): 397. http://dx.doi.org/10.12968/denn.2019.15.8.397.

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Can, Derya, and Nukhet Bayer. "PATIENT SATISFACTION IN THE EMERGENCY DEPARTMENT: THE UNIVERSITY HOSPITAL SAMPLE." Era's Journal of Medical Research 10, no. 01 (June 2023): 43–47. http://dx.doi.org/10.24041/ejmr2023.7.

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Quality, adequate and fast service in the emergency department creates satisfaction in patients. In order to improve patient satisfaction, it is necessary to determine the level of satisfaction. In this study, it was aimed to determine the level of patient satisfaction in the emergency department. In this descriptive study, patients who admitted to the adult emergency department of a university hospital constituted the universe of the study. The study was conducted with 310 participants. A questionnaire method was used to collect the data. SPSS statistical program was used for data analysis. It was found that 57.7% of the participants were female, 59% were married, and 43.7% were university graduates. The mean BEPSS score was in the range of 1-4 (3.2±0.5). Positive correlations were found between BEPSS overall score and nurse satisfaction (r=0.720, p<0.01), hospital receptionist satisfaction (r=0.640, p<0.01), emergency department environment (r=0.709, p<0.01), physician care satisfaction (r=0.711, p<0.01), and general patient satisfaction (r=0.735, p<0.01) sub-dimensions. In our study, the emergency department satisfaction levels of the patients were high. There is no difference in emergency department satisfaction levels according to the sociodemographic characteristics of the participants. There is a statistically significant positive correlation between the overall BEPSS and its sub-dimensions. The high level of satisfaction should be maintained by emergency health personnel and administrators by making controls and continuous improvements in the elements that constitute the emergency department satisfaction.

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Walker, Les. "Satisfaction from making patients feel special." Nursing Standard 19, no. 36 (May 18, 2005): 38. http://dx.doi.org/10.7748/ns.19.36.38.s50.

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Walker, Les. "Satisfaction from making patients feel special." Nursing Standard 19, no. 36 (May 18, 2005): 38. http://dx.doi.org/10.7748/ns.19.36.38.s51.

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Heo, Yoon-Young, Seong-Joo Heo, Myung-Woo Chang, and Ji-Man Park. "The patients' satisfaction following implant treatment." Journal of Korean Academy of Prosthodontics 46, no. 6 (2008): 569. http://dx.doi.org/10.4047/jkap.2008.46.6.569.

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Vázquez, Guillermo. "Patients’ satisfaction with anatomic polyurethane implants." Gland Surgery 6, no. 2 (April 2017): 185–92. http://dx.doi.org/10.21037/gs.2016.11.02.

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Kim, Euiseong, Seung-Jong Lee, Jeong-Won Park, and Su-Jung Shin. "Patients' perception and satisfaction with apicoectomy." Journal of Korean Academy of Conservative Dentistry 36, no. 2 (2011): 114. http://dx.doi.org/10.5395/jkacd.2011.36.2.114.

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정소윤, Seung Hun Lee, and 이병효. "Satisfaction of Patients with Orthognathic Surgery." Health Communication, the Official Journal of Korean Academy on Communication in Healthcare 7, no. 2 (December 2012): 122–28. http://dx.doi.org/10.15715/kjhcom.2012.7.2.122.

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Tri Ratnasaria, Ririn, Ari Prasetyo, Masmira Kurniawati, and Eko Fajar Cahyono. "Patients Satisfaction Based on Corporate Entrepreneurship." International Journal of Engineering & Technology 7, no. 2.29 (May 22, 2018): 379. http://dx.doi.org/10.14419/ijet.v7i2.29.13658.

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This research aim to determine what factors are included in the service excellence based on corporate entrepreneurship, whether these factors affect the patient satisfaction, and which factors that influencing dominantly to patient satisfaction. The research design of this study is exploratory quantitative approach, which is conducted in two stages. The first step, the research conducted by open-ended question to explore the perception of the 40 patients about the service excellence of the hospital, so it can be known the factors which include in service excellence based on corporate enterpreneurship can be developed in the improvement of health services at the Dr. Soetomo Hospital after the implementation of BPJS, then proceed with a structure close-ended question to 400 patient of Health-BPJS. The sampling technique was by purposive non-random sampling. The result of this study are, first, factors affecting patient satisfaction of Health-BPJS participant after get treatment at the government hospital (Dr. Soetomo Hospital and Hajj Public Hospital) formed by six factors. Factors that formed was named by the reliability factor, empathy factor, the factor means of support, administrative factors, service factors, and factors of hospital hygiene. Second, indicators with the highest loading values obtained from the rotation calculation factors are indicators of X13 on the reliability factor is the health services infrastructure supported by sophisticated technology.

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Street, Jr., Richard L. "Patients' Satisfaction With Dentists' Communicative Style." Health Communication 1, no. 3 (July 1989): 137–54. http://dx.doi.org/10.1207/s15327027hc0103_1.

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Evans, Barry J., Robb O. Stanley, and Graham D. Burrows. "Communication Skills Training and Patients' Satisfaction." Health Communication 4, no. 2 (April 1992): 155–70. http://dx.doi.org/10.1207/s15327027hc0402_5.

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Ibraheem, WaheedA, AnifatB Ibraheem, and CharlesO Bekibele. "Socio -demographic predictors of patients′ satisfaction." African Journal of Medical and Health Sciences 12, no. 2 (2013): 85. http://dx.doi.org/10.4103/2384-5589.134902.

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Franzon, Julie, Narelle M. Berry, Parichat Wonggom, Carolyn Astley, Huiyun Du, Jintana Tongpeth, Daya Ram Parajuli, Stephen J. Nicholls, and Robyn A. Clark. "Patients' satisfaction with information at discharge." British Journal of Cardiac Nursing 13, no. 4 (April 2, 2018): 182–89. http://dx.doi.org/10.12968/bjca.2018.13.4.182.

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Bond, Senga, and Lois H. Thomas. "Measuring patients' satisfaction with nursing care." Journal of Advanced Nursing 17, no. 1 (January 1992): 52–63. http://dx.doi.org/10.1111/j.1365-2648.1992.tb01818.x.

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Skarstein, Jon, Alv A. Dahl, Jacob Laading, and Sophie D. Fosså. "'Patient Satisfaction' in Hospitalized Cancer Patients." Acta Oncologica 41, no. 7-8 (January 2002): 639–45. http://dx.doi.org/10.1080/028418602321028256.

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Maeda, Yuhsaku, Eriko Kaneda, Masahiko Fujii, and Hidetada Sasaki. "Emotional satisfaction index for dementia patients." Geriatrics & Gerontology International 16, no. 4 (April 2016): 530–32. http://dx.doi.org/10.1111/ggi.12554.

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Terrier, J., F. Courtois, M. Lebreton, A. Ruffion, and N. Morel journel. "Satisfaction des patients transsexuels post vaginoplastie." Progrès en Urologie 26, no. 13 (November 2016): 759–60. http://dx.doi.org/10.1016/j.purol.2016.07.185.

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Journal articles on the topic 'Satisfaction des patients'

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