Relevant bibliographies by topics / Satisfaction Measurement System

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Satisfaction Measurement System'

Author: Grafiati
Published: 3 June 2025
Last updated: 1 August 2025

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Journal articles on the topic "Satisfaction Measurement System"

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Maya, Panorama. "PUBLIC SATISFACTION MEASUREMENT SYSTEM ON PUBLIC SECTOR ORGANIZATION IN PALEMBANG CITY." International Journal of Engineering Technologies and Management Research 5, no. 2 (2018): 46–56. https://doi.org/10.5281/zenodo.1174105.

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<strong><em>Role of public sector organization in economic development is very important. Public sector serves most administrative activity to public/ people. It is important to measure public satisfaction as a reflection of government&rsquo;s performance. This research proposed a fit model for measure public satisfaction in Palembang City. Public sector in Palembang must have a quality assurance and indicator to measure the public satisfaction. Stage of measurement system must involve the major, internal and eksternal auditor and the public. The most important is that public sector must hire
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Li, Tao, and Kikuhito Kawasue. "Handheld Three-Dimensional Thermo-Sensing System." Applied Mechanics and Materials 303-306 (February 2013): 103–8. http://dx.doi.org/10.4028/www.scientific.net/amm.303-306.103.

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Recently, three-dimensional (3D) measurement technology has achieved a high level of satisfaction in various fields such as medical and engineering fields. However, most of three-dimensional measurement systems have some disadvantages. Once the geometric configuration of the system has been determined, the configuration must be maintained until the measurements have been completed. Another disadvantage is the existence of immeasurable area that inherently exists in a single image taken from a fixed angle. In this paper, a handheld three-dimensional thermo-sensing measurement system is presente
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Yoo, Seung-Eok. "The relationship between strategic performance measurement techniques, measurement alignment and performance measurement system satisfaction in hotels." Korea International Accounting Review ll, no. 40 (2011): 157–80. http://dx.doi.org/10.21073/kiar.2011..40.009.

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Panorama, Maya. "PUBLIC SATISFACTION MEASUREMENT SYSTEM ON PUBLIC SECTOR ORGANIZATION IN PALEMBANG CITY." International Journal of Engineering Technologies and Management Research 5, no. 2 (2020): 46–56. http://dx.doi.org/10.29121/ijetmr.v5.i2.2018.145.

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Role of public sector organization in economic development is very important. Public sector serves most administrative activity to public/ people. It is important to measure public satisfaction as a reflection of government’s performance. This research proposed a fit model for measure public satisfaction in Palembang City. Public sector in Palembang must have a quality assurance and indicator to measure the public satisfaction. Stage of measurement system must involve the major, internal and eksternal auditor and the public. The most important is that public sector must hire a professional emp
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Gillespie, Michael A., William K. Balzer, Michelle H. Brodke, et al. "Normative measurement of job satisfaction in the US." Journal of Managerial Psychology 31, no. 2 (2016): 516–36. http://dx.doi.org/10.1108/jmp-07-2014-0223.

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Purpose – The purpose of this paper is to discuss the importance of norms and inference, while providing national overall and subgroup norms for the updated Job Descriptive Index and Job in General measures of job satisfaction. Design/methodology/approach – A stratified random sample was drawn from an online panel to represent the US working population on key variables. Validity evidence is provided. Determination of subgroup norms was based on practical significance. Findings – The revised measures fit the theorized model and patterns of results are consistent with the literature. Practical s
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Hidayah, Nur Aeni, Elvi Fetrina, and Alvali Zaqi Taufan. "Model Satisfaction Users Measurement of Academic Information System Using End-User Computing Satisfaction (EUCS) Method." Applied Information System and Management (AISM) 3, no. 2 (2020): 119–23. http://dx.doi.org/10.15408/aism.v3i2.14516.

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As concrete steps in order to realize the vision and mission of an organization or educational institution is to implement the system of academic information. The one factor that influences the success of the academic information system is the satisfaction of users. The problems in the user satisfaction are also issues that cannot be denied and continue to be studied. In consequently, having measurements related to user satisfaction is required. This research is done to see how the user satisfaction of the existing system has been implemented and to know what factorshas influenced the system.
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Lee, Sunghee, and T. J. Lah. "Factor analysis of telework system satisfaction measurement in public sector." Journal of Convergence Society and Public Policy 15, no. 3 (2021): 256–87. http://dx.doi.org/10.37582/cspp.2021.15.3.256.

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LIU, Hong-yu, Jian LI, and Yun-xian GE. "Design of Customer Satisfaction Measurement Index System of EMS Service." Journal of China Universities of Posts and Telecommunications 13, no. 1 (2006): 109–13. http://dx.doi.org/10.1016/s1005-8885(07)60093-4.

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Martínez, Lina. "Life satisfaction data in a developing country: CaliBRANDO measurement system." Data in Brief 13 (August 2017): 600–604. http://dx.doi.org/10.1016/j.dib.2017.06.038.

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Mohamad, Mazlina, Oh Chai Lian, Mohd Raizamzamani Md Zain, Balqis Md Yunus, and Norbaya Hj. Sidek. "Student Attainment Measurement System in Civil Engineering Undergraduate Programme:." Asian Journal of University Education 17, no. 2 (2021): 191. http://dx.doi.org/10.24191/ajue.v17i2.13397.

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Abstract : In ensuring the quality of the offered programs in Malaysia, it is crucial to comply with the long chain of Quality Management processes in obtaining and maintaining accreditation of undergraduate engineering programs. One of the processes is to continually and effectively measure the students’ attainment of program outcomes amid the implementation of Outcome-Based Education. This paper focuses on MyCOPO system, the evaluation of undergraduate bachelor degree engineering students’ attainment measurement system in the Faculty of Civil Engineering, Universiti Teknologi MARA, Shah Alam
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Dissertations / Theses on the topic "Satisfaction Measurement System"

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Sedera, Darshana. "Enterprise systems success: A measurement model." Thesis, Queensland University of Technology, 2006. https://eprints.qut.edu.au/16269/3/Darshana%20Sedera%20Thesis.pdf.

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Organizations make large investments in Information Systems (IS) expecting positive impacts to the organisation and its functions. Yet, there exists much controversy surrounding the 'potential' impacts of these systems, with some studies reporting broadly positive impacts of IS across organizations (Barua, Kriebel and Mukhopadhyay 1995; Barua and Lee 1997; Brynjolfsson and Hitt 1996; Lehr and Lichtenberg 1999; Mukherjee, Ray and Miller 2001), while others have shown nil or detrimental impacts (Attewell and Rule 1984; Brynjolfsson and Yang 1996; Cameron and Quinn 1988; Wilson 1993). Various aut
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Sedera, Darshana. "Enterprise systems success: a measurement model." Queensland University of Technology, 2006. http://eprints.qut.edu.au/16269/.

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Organizations make large investments in Information Systems (IS) expecting positive impacts to the organisation and its functions. Yet, there exists much controversy surrounding the 'potential' impacts of these systems, with some studies reporting broadly positive impacts of IS across organizations (Barua, Kriebel and Mukhopadhyay 1995; Barua and Lee 1997; Brynjolfsson and Hitt 1996; Lehr and Lichtenberg 1999; Mukherjee, Ray and Miller 2001), while others have shown nil or detrimental impacts (Attewell and Rule 1984; Brynjolfsson and Yang 1996; Cameron and Quinn 1988; Wilson 1993). Various aut
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Tucker, Matthew Paul. "Innovating Customer Performance Measurement in Facilities Management: Enhancing Service Provision and Customer Satisfaction through the Development of a Customer Performance Measurement System." Thesis, Liverpool John Moores University, 2010. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.515400.

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Senn, William Donald. "An Empirical Study of Quality and Satisfaction with a Focus on Creating a Parsimonious Measurement Instrument in an Information Space." Thesis, University of North Texas, 2014. https://digital.library.unt.edu/ark:/67531/metadc699914/.

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Student satisfaction and service quality are interrelated constructs that are associated with improving student retention. This research investigated the relationships between these constructs in the context of an institution of higher education as an information system and sought to reduce the dimensionality of what have traditionally been considered orthogonal factors of these constructs in order to produce a parsimonious model and survey instrument that may be useful in assessing and predicting overall student satisfaction and overall service quality. The methods of analysis used in this st
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Hambuda, Fillemon Nangolo. "Job satisfaction and job performance during the implementation of a performance management system : the case of a Namibian municipality." Thesis, Cape Peninsula University of Technology, 2017. http://hdl.handle.net/20.500.11838/2661.

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Thesis (MTech (Human Resource Management))--Cape Peninsula University of Technology, 2017.<br>The primary objective of the current study was to conduct a survey on the job satisfaction of line managers in the City of Windhoek (CoW) Municipality. The identifying of such variables could empower the CoW Municipality to develop programmes and policies that are designed to improve their job satisfaction levels. The literature review confirmed the impact of motivation on the job satisfaction of employees, and, in turn, its impact on employee productivity, and, ultimately, on organisational performa
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Brown, Mogamat Faizel. "An individual performance management system as a way of improving customer satisfaction at the City of Cape Town (Unicity) Municipality." Thesis, Stellenbosch : Stellenbosch University, 2002. http://hdl.handle.net/10019.1/52674.

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Thesis (MPA)--Stellenbosch University, 2002.<br>ENGLISH ABSTRACT: The focus of this research assignment is the evaluation of an individual Performance Management system at local government level in the Cape Metropolitan Area. The researcher has observed a possible decline in customer satisfaction towards the Cape Metropolitan Council Administration and at other Administrations within the City of Cape Town, and the press also highlighted complaints regarding the absence of an entrenched customer care ethic among municipal officials. The researcher was concerned with the way customers are
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Matějka, Michal. "Analýza spokojenosti zákazníků." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2008. http://www.nusl.cz/ntk/nusl-264878.

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This Master's thesis deals with analyses of customer satisfaction and loyalty to the GiTy, a.s. company. The theoretical part of the thesis explains problems of customer satisfaction and loyalty and their measurement. Furthermore, it deals with marketing research, with a focus on questionnaire-based data acquisition. The practical part of the thesis includes the company presentation, survey design and methodology of the data analysis. This part also describes the continuous customer satisfaction measuring system of the company. The implementation of this measuring system was the aim of this th
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Kalén, Gabriella, and Linn Vikström. "Arbetsnöjdhet genom employer branding : - En kvalitativ studie om personalomsättningens inverkan på de anställdas arbetsnöjdhet." Thesis, Högskolan i Gävle, Företagsekonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-27108.

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Titel: Arbetsnöjdhet genom employer branding - En kvalitativ studie om personalomsättningens inverkan på de anställdas arbetsnöjdhet. Nivå: Examensarbete för kandidatexamen i företagsekonomi. Författare: Linn Wikström och Gabriella Kalén. Handledare: Jonas Molin och Lars-Johan Åge. Datum: 2018 – maj. Syfte: Syftet med studien är att öka förståelsen för om och hur de anställdas arbetsnöjdhet påverkas av personalomsättning i franchiseföretag. Metod: Eftersom studiens syfte har varit att öka förståelsen för ämnet har en kvalitativ metod använts. Studiens har undersök
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Filkuka, Martin. "Marketingový výzkum spokojenosti zákazníků s III. důchodovým pilířem." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2015. http://www.nusl.cz/ntk/nusl-225039.

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This thesis aims at using marketing research to determine customer satisfaction of university students with the third pillar of the pension system. The first section describes the objectives of the work, including the necessary methods. The following theoretical part deals with basic concepts of marketing, marketing research, as well as defining the customer and his satisfaction, including methods by which satisfaction is measured. In addition, there is a description of the general operation of pension systems and individual pillars. The practical part includes marketing research, evaluation o
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Alotaibi, Naif Daefallah. "Extending and validating the is-impact model in Saudi Arabia : accounting for computer network quality." Thesis, Queensland University of Technology, 2012. https://eprints.qut.edu.au/57942/1/Naif_Alotaibi_Thesis.pdf.

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Organizations from every industry sector seek to enhance their business performance and competitiveness through the deployment of contemporary information systems (IS), such as Enterprise Systems (ERP). Investments in ERP are complex and costly, attracting scrutiny and pressure to justify their cost. Thus, IS researchers highlight the need for systematic evaluation of information system success, or impact, which has resulted in the introduction of varied models for evaluating information systems. One of these systematic measurement approaches is the IS-Impact Model introduced by a team of rese
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Books on the topic "Satisfaction Measurement System"

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1948-, Gore Albert, ed. Serving the American public: Best practices in performance measurement : Benchmarking Study Report. National Performance Review, 1997.

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Conference, Ontario Educational Research Council. [Papers presented at the 31st Annual Conference of the Ontario Educational Research Council, Toronto, Ontario, December 8-9, 1989]. s.n.], 1989.

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Conference, Ontario Educational Research Council. [Papers presented at the 30th Annual Conference of the Ontario Educational Research Council, Toronto, Ontario, December 2-3, 1988]. s.n.], 1988.

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Ontario Educational Research Council. Conference. [Papers presented at the 28th Annual Conference of the Ontario Educational Research Council, Toronto, Ontario, Dec. 1986]. s.n.]., 1986.

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Ontario Educational Research Council. Conference. [Papers presented at the 33rd Annual Conference of the Ontario Educational Research Council, Toronto, Ontario, December 6-7, 1991]. s.n.], 1991.

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Ontario Educational Research Council. Conference. [Papers presented at the 32nd Annual Conference of the Ontario Educational Research Council, Toronto, Ontario, December 7-8, 1990]. s.n.], 1990.

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Ontario Educational Research Council. Conference. [Papers presented at the 36th Annual Conference of the Ontario Educational Research Council, Toronto, Ontario, December 2-3, 1994]. s.n.], 1994.

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Ontario Educational Research Council. Conference. [Papers presented at the 34th Annual Conference of the Ontario Educational Research Council, Toronto, Ontario, December 4 - 5, 1992]. s.n.], 1992.

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Ontario Educational Research Council. Conference. [Papers presented at the 35th Annual Conference of the Ontario Educational Research Council, Toronto, Ontario, December 3-4, 1993]. s.n, 1993.

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Marr, Sheree L., and Lawrence A. Crosby. Customer Satisfaction Measurement: A Management Information System for Total Quality/047. Amer Marketing Assn, 1993.

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Book chapters on the topic "Satisfaction Measurement System"

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Oyelami, Olufemi M., Onyeka Emebo, Oluremi A. Adebayo, et al. "Acceptability, User Satisfaction Measurement and Comparison of Speech and DTMF for Supermarket-Based Spoken Dialogue System for Shopping." In Lecture Notes in Networks and Systems. Springer Nature Switzerland, 2025. https://doi.org/10.1007/978-3-031-84460-7_4.

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Pinky Kumawat, Geet Kalani, and Naresh K. Kumawat. "Prediction of ERP Outcome Measurement and User Satisfaction Using Adaptive Neuro-Fuzzy Inference System and SVM Classifiers Approach." In Proceedings of the International Congress on Information and Communication Technology. Springer Singapore, 2016. http://dx.doi.org/10.1007/978-981-10-0767-5_25.

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Walster, G. William, and Eldon R. Hansen. "Computing Interval Parameter Bounds from Fallible Measurements Using Overdetermined (Tall) Systems of Nonlinear Equations." In Global Optimization and Constraint Satisfaction. Springer Berlin Heidelberg, 2003. http://dx.doi.org/10.1007/978-3-540-39901-8_13.

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Tessler, Mark. "Univariate Analysis: Variance, Variables, Data, and Measurement." In Social Science Research in the Arab World and Beyond. Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-031-13838-6_2.

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AbstractWhy are some people in the Arab region more likely than others to vote in elections? Why do some countries but not others have higher levels of satisfaction with their healthcare systems? Why is domestic violence more prevalent in some communities or neighborhoods than others? What causes some people but not others to become more politically engaged, or less politically engaged, over time? Every day, we come across various phenomena that make us question how, why, and with what implications do they vary across people, countries, communities, and/or time. These phenomena—e.g. voting, sa
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Alghamdi, Abdullah, and Mahbubur Rahim. "Development of a Measurement Scale for User Satisfaction with E-tax Systems in Australia." In Transactions on Large-Scale Data- and Knowledge-Centered Systems XXVII. Springer Berlin Heidelberg, 2016. http://dx.doi.org/10.1007/978-3-662-53416-8_5.

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Zhang, Yifan, and Yuanxun Gu. "E-commerce Stationery Product Architecture Characteristics and Consumer Satisfaction Measurement Model Construction: Based on Scrapy Crawler." In Learning and Analytics in Intelligent Systems. Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-70598-4_52.

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Alharethi, Salman, Abdullah Gani, and Mohd Khalit Othman. "Emergency Departments." In Advances in Intelligent Systems and Computing. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-03405-4_23.

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Abstract Emergency services are essential and any person may require these services at some point in their lives. Emergency services are run by complex management and consist of many different parts. It is essential to establish effective procedures to ensure that patients are treated in a timely fashion. By obtaining real-time information, it is expected that intelligent decisions would be made. Hence, thorough analytics of problems concerning appropriate operational effective management, would help prevent patient dissatisfaction in the future. Mapping studies are utilized to configure and e
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Rubio, María Alejandra, Olga L. Sarmiento, Tomás Guevara, et al. "The Impacts of an Urban Cable Car System on Liveability: A Mixed Methods Study in Bogotá, Colombia." In S.M.A.R.T. Environments. Springer Nature Switzerland, 2023. http://dx.doi.org/10.1007/978-3-031-32840-4_14.

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AbstractCable cars represent an integral element of urban transport systems designed to connect underserved communities in Latin America. However, evaluations of the liveability impacts of cable cars are scarce. The TransMiCable cable car in Colombia connects the peripheral neighbourhoods of Ciudad Bolívar with the integrated public transport system of Bogotá. This study assessed the effect of TransMiCable on domains of liveability, including transport, public open space, social cohesion, local democracy, and security. Urban Transformations and Health: The Case of TransMiCable in Bogotá was a
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Loftness, Vivian, Volker Hartkopf, Azizan Aziz, Joon-Ho Choi, and Jihyun Park. "Critical Frameworks for Building Evaluation: User Satisfaction, Environmental Measurements and the Technical Attributes of Building Systems (POE + M)." In Building Performance Evaluation. Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-56862-1_3.

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Janeš, Aleksander. "Empirical Verification of the Performance Measurement System." In Encyclopedia of Information Science and Technology, Fourth Edition. IGI Global, 2018. http://dx.doi.org/10.4018/978-1-5225-2255-3.ch489.

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In their endeavor to increase profits, companies usually become aware that this is predominantly the result of employee competence and satisfaction, processes excellence and customer's satisfaction. Based on that assertion, companies integrate different managerial tools in the performance measurement system (PMS) and therefore in their management system. One of the most dominant managerial tools is the Kaplan and Norton's balanced scorecard (BSC). In this research, the approach that represents the basis for further work in the field of research in PMSs of companies, with the use of econometric
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Conference papers on the topic "Satisfaction Measurement System"

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Chapman, Daniel, Orin Wakefield, and Jake Davies. "Application of Non-Intrusive, Fixed Wireless Thickness Monitoring for Sulfidation Corrosion to Provide Improved Data over Conventional Inspection." In CORROSION 2015. NACE International, 2015. https://doi.org/10.5006/c2015-06169.

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Abstract Fixed wireless thickness monitoring sensors are being utilized as part of a corrosion control strategy to monitor for sulfidation corrosion in several of the side cuts and the bottoms circuit of a crude unit atmospheric column as well as a hydroprocessing fractionation bottoms system. The system is non-intrusive and uses wireless communication to minimize the cost of installation. Real time wall thickness sensors are monitoring for fluctuations in corrosion rate due to operational or feed changes. The simple visualization interface allows the data to be seen by the end user from their
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Briggs, R. O., G. J. de Vreede, and B. A. Reinig. "A theory and measurement of meeting satisfaction." In 36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the. IEEE, 2003. http://dx.doi.org/10.1109/hicss.2003.1173677.

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Li, Xiangna, Fang Xu, Qi Liu, et al. "A grey fuzzy theory based customer satisfaction measurement system." In International Conference on Signal Processing, Computer Networks, and Communications (SPCNC 2022), edited by Huang Wang. SPIE, 2023. http://dx.doi.org/10.1117/12.2674452.

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Ghani, Ramlee Ab, Masnizah Mohd, and Nur Fazidah Elias. "The Measurement of Knowledge Management System Satisfaction: A Comprehensive Instrument." In 3rd Annual International Conference on Infocomm Technologies in Competitive Strategies. Global Science Technology Forum, 2012. http://dx.doi.org/10.5176/2251-2136_ict12.12.

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Qian, Lin. "Construction and Evaluation of Customer Satisfaction Index System in E-Shopping." In 2015 Fifth International Conference on Instrumentation & Measurement, Computer, Communication and Control (IMCCC). IEEE, 2015. http://dx.doi.org/10.1109/imccc.2015.71.

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Nasu, Hiroaki, Aida Hiroto, Yamashita Toshiki, et al. "MEASUREMENT OF ILLUMINANCE SATISFACTION REGARD TO DUTIES AND NEW CONTROL METHOD OF INTELLIGENT LIGHTING SYSTEM USING SATISFACTION LEVEL." In CIE 2017 Midterm Meetings and Conference on Smarter Lighting for Better Life. International Commission on Illumination, CIE, 2018. http://dx.doi.org/10.25039/x44.2017.pp18.

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Hasuike, Takashi, Hideki Katagiri, and Hiroshi Tsuda. "Objective measurement for satisfaction values to sightseeing spots and route recommendation system." In 2016 IEEE International Conference on Systems, Man, and Cybernetics (SMC). IEEE, 2016. http://dx.doi.org/10.1109/smc.2016.7844648.

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Garcia, Robert, Adelakun Olayele, and Wencui Han. "Defining Dimensions of Patient Satisfaction with Telemedicine: An Analysis of Existing Measurement Instruments." In Hawaii International Conference on System Sciences. Hawaii International Conference on System Sciences, 2017. http://dx.doi.org/10.24251/hicss.2017.459.

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Meimei Zhang, Yanhui Wang, and Feng Ren. "Notice of Retraction: Satisfaction degree measurement architecture for restaurants: An exploratory study." In 2010 International Conference on Computer Application and System Modeling (ICCASM 2010). IEEE, 2010. http://dx.doi.org/10.1109/iccasm.2010.5622124.

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Dalulia, Primahasmi, Ni Made Wiati, Aang Fajar P, et al. "Redesigning Customer Satisfaction Measurement Instrument Using Multi-Criteria Decision Making Perspective." In Proceedings of the 2019 1st International Conference on Engineering and Management in Industrial System (ICOEMIS 2019). Atlantis Press, 2019. http://dx.doi.org/10.2991/icoemis-19.2019.1.

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Reports on the topic "Satisfaction Measurement System"

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Shi, Leiyu, Diana M. Pinto, and Frederico C. Guanais. Measurement of Primary Care: Report on the Johns Hopkins Primary Care Assessment Tool. Inter-American Development Bank, 2013. http://dx.doi.org/10.18235/0009098.

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Renewed interest in the Primary Health Care-PHC agenda is a common element of the majority of recent health system reforms throughout Latin America and the Caribbean-LAC. Strengthening of PHC has been recognized as a promising solution to address the major challenges the Region's health systems face. As governments are making substantive long term investments in PHC oriented healthcare reforms, there is a requirement for accountability and increased transparency and reporting on the results of these initiatives. As a consequence, implementation of PHC strategies needs to be accompanied with me
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Yañez, Patricia, María Adelaida Lopera, and Oscar A. Mitnik. Impact Evaluation in Transport. Inter-American Development Bank, 2017. http://dx.doi.org/10.18235/0006052.

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The direct benefits of transport projects are well known; paving roads reduces vehicular operating costs, mass transport systems reduce commuting times and road maintenance prolongs their operating lifespan. Impact evaluation reveals a range of ways in which transport projects improve lives. The empirical evidence shows that paved roads encourage preventive healthcare and increase employment opportunities, mass transport systems improve air quality and reduce crime, and satisfaction of road maintenance increases when services are provided by local communities.Impact evaluations generate valuab
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Wang, Zhen, Colin P. West, Brianna E. Vaa Stelling, et al. Measuring Documentation Burden in Healthcare. Agency for Healthcare Research and Quality (AHRQ), 2024. http://dx.doi.org/10.23970/ahrqepctb47.

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Background. The 2009 enactment of the Health Information Technology for Economic and Clinical Health (HITECH) Act and the wide adoption of electronic health record systems (EHR) have ushered an increasing documentation burden, frequently cited as a key factor affecting the work experience of healthcare professionals and a contributor to burnout. Purpose. This Technical Brief aims to identify: (1) measures of documentation burden, including evaluation of validity evidence, strengths, and weaknesses; (2) different perspectives on the appropriateness of different measures of documentation burden;
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