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Books on the topic 'Satisfaction Measurement System'

Author: Grafiati

Published: 3 June 2025

Last updated: 1 August 2025

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1

1948-, Gore Albert, ed. Serving the American public: Best practices in performance measurement : Benchmarking Study Report. National Performance Review, 1997.

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2

Conference, Ontario Educational Research Council. [Papers presented at the 31st Annual Conference of the Ontario Educational Research Council, Toronto, Ontario, December 8-9, 1989]. s.n.], 1989.

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3

Conference, Ontario Educational Research Council. [Papers presented at the 30th Annual Conference of the Ontario Educational Research Council, Toronto, Ontario, December 2-3, 1988]. s.n.], 1988.

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4

Ontario Educational Research Council. Conference. [Papers presented at the 28th Annual Conference of the Ontario Educational Research Council, Toronto, Ontario, Dec. 1986]. s.n.]., 1986.

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5

Ontario Educational Research Council. Conference. [Papers presented at the 33rd Annual Conference of the Ontario Educational Research Council, Toronto, Ontario, December 6-7, 1991]. s.n.], 1991.

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6

Ontario Educational Research Council. Conference. [Papers presented at the 32nd Annual Conference of the Ontario Educational Research Council, Toronto, Ontario, December 7-8, 1990]. s.n.], 1990.

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7

Ontario Educational Research Council. Conference. [Papers presented at the 36th Annual Conference of the Ontario Educational Research Council, Toronto, Ontario, December 2-3, 1994]. s.n.], 1994.

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8

Ontario Educational Research Council. Conference. [Papers presented at the 34th Annual Conference of the Ontario Educational Research Council, Toronto, Ontario, December 4 - 5, 1992]. s.n.], 1992.

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9

Ontario Educational Research Council. Conference. [Papers presented at the 35th Annual Conference of the Ontario Educational Research Council, Toronto, Ontario, December 3-4, 1993]. s.n, 1993.

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10

Marr, Sheree L., and Lawrence A. Crosby. Customer Satisfaction Measurement: A Management Information System for Total Quality/047. Amer Marketing Assn, 1993.

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11

Johnson, Matthew D., and Anders Gustafsson. Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System. Wiley & Sons, Incorporated, John, 2007.

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12

Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System. Jossey-Bass, 2000.

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13

Yuksel, Atila. Tourist Satisfaction and Complaining Behavior: Measurement and Management Issues in the Tourism and Hospitality Industry. Nova Science Pub Inc, 2008.

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14

The Guide to Patient Satisfaction Measurement & Reporting Systems. Faulkner & Gray, 1996.

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15

Johnson, Steve. Improving Customer Satisfaction, Loyalty, and Prof It: An Integrated Measurement and Management Syste M E-book. Wiley & Sons, Incorporated, John, 2003.

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16

Merchant, Kenneth, and Clara Chen. Strategy Mapping: An Interventionist Examination of a Homebuilder's Performance Measurement and Incentive Systems. Elsevier Science & Technology, 2010.

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17

Roslan, Ummi Nazahah, Mohd Fathullah Ghazali, Raja Manisa Raja Mamat, Mohd Habir Ibrahim, and Norsilawati Ngah. INDUSTRIAL ENGINEERING. 2024th ed. PENERBIT UNIVERSITI MALAYSIA PERLIS, 2024. http://dx.doi.org/10.58915/bk2023.015.

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Explore the world of Industrial Engineering and its impact on success, efficiency and productivity in today's industries. This comprehensive book serves as a guide, providing readers with a solid foundation in industrial engineering and practical tools to optimize processes, achieving operational excellence. Take a journey through fundamental concepts, principles and methodologies, starting with an engaging introduction to the field. Learn how to design, analyze and optimize production processes using tools like process flowcharts, value stream mapping, and lean manufacturing principles. Dive

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18

Kinchin, Ian M., ed. Reclaiming the Teaching Discourse in Higher Education. Bloomsbury Publishing Plc, 2025. https://doi.org/10.5040/9781350411500.

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This book examines university teaching to encourage a move away from the singular lens of neoliberalism towards more a pluralistic stance that inspires a healthy diversity of theories and practices.University teaching is dominated by neoliberal cultures of measurement, consumerism and deficit, generating a monocultural narrative that disenfranchises the higher education teaching community. Collaborative communities of support are now perceived as performative regimes of surveillance, and existing injustices in the education system have been amplified by institutional responses to the COVID-19

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