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Relevant bibliographies by topics / Satisfaction Measurement System / Dissertations / Theses

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Dissertations / Theses on the topic 'Satisfaction Measurement System'

Author: Grafiati

Published: 3 June 2025

Last updated: 1 August 2025

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1

Sedera, Darshana. "Enterprise systems success: A measurement model." Thesis, Queensland University of Technology, 2006. https://eprints.qut.edu.au/16269/3/Darshana%20Sedera%20Thesis.pdf.

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Organizations make large investments in Information Systems (IS) expecting positive impacts to the organisation and its functions. Yet, there exists much controversy surrounding the 'potential' impacts of these systems, with some studies reporting broadly positive impacts of IS across organizations (Barua, Kriebel and Mukhopadhyay 1995; Barua and Lee 1997; Brynjolfsson and Hitt 1996; Lehr and Lichtenberg 1999; Mukherjee, Ray and Miller 2001), while others have shown nil or detrimental impacts (Attewell and Rule 1984; Brynjolfsson and Yang 1996; Cameron and Quinn 1988; Wilson 1993). Various aut

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Sedera, Darshana. "Enterprise systems success: a measurement model." Queensland University of Technology, 2006. http://eprints.qut.edu.au/16269/.

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Organizations make large investments in Information Systems (IS) expecting positive impacts to the organisation and its functions. Yet, there exists much controversy surrounding the 'potential' impacts of these systems, with some studies reporting broadly positive impacts of IS across organizations (Barua, Kriebel and Mukhopadhyay 1995; Barua and Lee 1997; Brynjolfsson and Hitt 1996; Lehr and Lichtenberg 1999; Mukherjee, Ray and Miller 2001), while others have shown nil or detrimental impacts (Attewell and Rule 1984; Brynjolfsson and Yang 1996; Cameron and Quinn 1988; Wilson 1993). Various aut

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3

Tucker, Matthew Paul. "Innovating Customer Performance Measurement in Facilities Management: Enhancing Service Provision and Customer Satisfaction through the Development of a Customer Performance Measurement System." Thesis, Liverpool John Moores University, 2010. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.515400.

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Senn, William Donald. "An Empirical Study of Quality and Satisfaction with a Focus on Creating a Parsimonious Measurement Instrument in an Information Space." Thesis, University of North Texas, 2014. https://digital.library.unt.edu/ark:/67531/metadc699914/.

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Student satisfaction and service quality are interrelated constructs that are associated with improving student retention. This research investigated the relationships between these constructs in the context of an institution of higher education as an information system and sought to reduce the dimensionality of what have traditionally been considered orthogonal factors of these constructs in order to produce a parsimonious model and survey instrument that may be useful in assessing and predicting overall student satisfaction and overall service quality. The methods of analysis used in this st

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5

Hambuda, Fillemon Nangolo. "Job satisfaction and job performance during the implementation of a performance management system : the case of a Namibian municipality." Thesis, Cape Peninsula University of Technology, 2017. http://hdl.handle.net/20.500.11838/2661.

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Thesis (MTech (Human Resource Management))--Cape Peninsula University of Technology, 2017.<br>The primary objective of the current study was to conduct a survey on the job satisfaction of line managers in the City of Windhoek (CoW) Municipality. The identifying of such variables could empower the CoW Municipality to develop programmes and policies that are designed to improve their job satisfaction levels. The literature review confirmed the impact of motivation on the job satisfaction of employees, and, in turn, its impact on employee productivity, and, ultimately, on organisational performa

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Brown, Mogamat Faizel. "An individual performance management system as a way of improving customer satisfaction at the City of Cape Town (Unicity) Municipality." Thesis, Stellenbosch : Stellenbosch University, 2002. http://hdl.handle.net/10019.1/52674.

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Thesis (MPA)--Stellenbosch University, 2002.<br>ENGLISH ABSTRACT: The focus of this research assignment is the evaluation of an individual Performance Management system at local government level in the Cape Metropolitan Area. The researcher has observed a possible decline in customer satisfaction towards the Cape Metropolitan Council Administration and at other Administrations within the City of Cape Town, and the press also highlighted complaints regarding the absence of an entrenched customer care ethic among municipal officials. The researcher was concerned with the way customers are

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Matějka, Michal. "Analýza spokojenosti zákazníků." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2008. http://www.nusl.cz/ntk/nusl-264878.

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This Master's thesis deals with analyses of customer satisfaction and loyalty to the GiTy, a.s. company. The theoretical part of the thesis explains problems of customer satisfaction and loyalty and their measurement. Furthermore, it deals with marketing research, with a focus on questionnaire-based data acquisition. The practical part of the thesis includes the company presentation, survey design and methodology of the data analysis. This part also describes the continuous customer satisfaction measuring system of the company. The implementation of this measuring system was the aim of this th

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8

Kalén, Gabriella, and Linn Vikström. "Arbetsnöjdhet genom employer branding : - En kvalitativ studie om personalomsättningens inverkan på de anställdas arbetsnöjdhet." Thesis, Högskolan i Gävle, Företagsekonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-27108.

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Titel: Arbetsnöjdhet genom employer branding - En kvalitativ studie om personalomsättningens inverkan på de anställdas arbetsnöjdhet. Nivå: Examensarbete för kandidatexamen i företagsekonomi. Författare: Linn Wikström och Gabriella Kalén. Handledare: Jonas Molin och Lars-Johan Åge. Datum: 2018 – maj. Syfte: Syftet med studien är att öka förståelsen för om och hur de anställdas arbetsnöjdhet påverkas av personalomsättning i franchiseföretag. Metod: Eftersom studiens syfte har varit att öka förståelsen för ämnet har en kvalitativ metod använts. Studiens har undersök

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Filkuka, Martin. "Marketingový výzkum spokojenosti zákazníků s III. důchodovým pilířem." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2015. http://www.nusl.cz/ntk/nusl-225039.

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This thesis aims at using marketing research to determine customer satisfaction of university students with the third pillar of the pension system. The first section describes the objectives of the work, including the necessary methods. The following theoretical part deals with basic concepts of marketing, marketing research, as well as defining the customer and his satisfaction, including methods by which satisfaction is measured. In addition, there is a description of the general operation of pension systems and individual pillars. The practical part includes marketing research, evaluation o

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10

Alotaibi, Naif Daefallah. "Extending and validating the is-impact model in Saudi Arabia : accounting for computer network quality." Thesis, Queensland University of Technology, 2012. https://eprints.qut.edu.au/57942/1/Naif_Alotaibi_Thesis.pdf.

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Organizations from every industry sector seek to enhance their business performance and competitiveness through the deployment of contemporary information systems (IS), such as Enterprise Systems (ERP). Investments in ERP are complex and costly, attracting scrutiny and pressure to justify their cost. Thus, IS researchers highlight the need for systematic evaluation of information system success, or impact, which has resulted in the introduction of varied models for evaluating information systems. One of these systematic measurement approaches is the IS-Impact Model introduced by a team of rese

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11

Sing, Hoi Wong. "Performance measurement systems and manager satisfaction in Singaporean small/medium firms." Thesis, 2014. http://hdl.handle.net/1959.13/1040250.

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Professional Doctorate - Doctor of Business Administration (DBA)<br>Purpose – This study seeks to examine the empirical relationship between the perception of a balanced and linked performance measurement system, the conceptual use of performance measures, and the satisfaction of managers with their performance measurement systems in small and medium enterprises (SMEs) in Singapore. In doing so, this study seeks to replicate and extend a significant research project conducted in Germany (Sandt, Schaeffer and Weber, 2001) into another cultural setting and with different users. Design/ methodolo

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12

Suen, Michelle. "The effects of diagnostic and interactive performance measurement systems on organisational commitment and job satisfaction: the perception of information and communication technology practitioners in Hong Kong." Thesis, 2013. http://hdl.handle.net/1959.13/1038816.

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Professional Doctorate - Doctor of Business Administration (DBA)<br>The rapid and accelerating development of information and communication technology (ICT) has caused an unprecedented expansion in Hong Kong’s ICT industry and a simultaneous increase in the demand for ICT practitioners. With the intention of helping ICT-related companies in Hong Kong retain valuable employees, this research identifies the effects of diagnostic and interactive use of performance measurement systems (PMS) on organisational commitment and job satisfaction. From a critical review of related literature, two researc

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13

Che, Nawi Noorshella. "Small online apparel businesses in Malaysia : a framework for customer satisfaction." Thesis, 2012. https://vuir.vu.edu.au/24439/.

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Increasingly, customer satisfaction has been viewed as critical to the success of online businesses, with the growing understanding that customer satisfaction is the key to sustain the marketplace especially for online apparel businesses in Malaysia. The objectives of this research were to identify factors that may influence Malaysian customer’s online shopping satisfaction from the perspective of the total online shopping experience, and to apply this to the online environment in the Malaysian e-retailing industry. In response, this thesis develops a model for better measuring customer satisf

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14

Mafini, Chengedzai. "The relationship between organisational resources and organisational performance in a national government department." Thesis, 2014. http://hdl.handle.net/10352/280.

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D. Tech. (Business, Faculty of Management Sciences), Vaal University of Technology<br>Organisational performance in the public sector has emerged as a critical topic in the post-1994 era in South Africa. This could ostensibly be attributed to the inability of the majority of most public organisations in the country to deliver a satisfactory standard of service to the public. An intense controversy has also emerged the world over on the selection of performance measures that are appropriate for use in public organisations. This debate is actuated by the existence of a multiplicity of performan

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15

Awases, Magdalene Hilda. "Factors affecting performance of professional nurses in Namibia." Thesis, 2006. http://hdl.handle.net/10500/2358.

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Human resources are the most important assets of any health system. In recent years it has been increasingly recognised that improving the performance of health personnel should be at the core of any sustainable solution to health system performance. However, it is widely acknowledged that health systems are not producing the desired output of health interventions due to factors such as insufficient skilled and experienced health personnel, demotivated health personnel, lack of management skills, poor working conditions and environment, and inadequate remuneration. This study explores the

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16

Faasen, Zanne. "Management's perception of customers' service feedback in an ICT company : an explorative study." Diss., 2015. http://hdl.handle.net/10500/20664.

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The purpose of this research was to explore how management explains the difference between the overall service quality ratings of staff at Company X versus the overall service quality ratings of Company X. The organisation conducts customer service measurements on a regular basis to monitor their customers overall service experience regarding the staff and the organisation. The results of the research identified a discrepancy regarding customer perceptions of the service they receive from the staff versus the service Company X is providing. Management was the focus of the study due to manageme

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