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Journal articles on the topic 'Satisfaction with seller'

Author: Grafiati

Published: 4 June 2025

Last updated: 1 August 2025

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1

Triningsih, Susinta, Heri Iswanto, and Prasetyo Hadi. "Seller loyalty of Shopee marketplace community: Community study in Shopee Bekasi campus." International Journal of Business Ecosystem & Strategy (2687-2293) 5, no. 1 (2023): 67–75. http://dx.doi.org/10.36096/ijbes.v5i1.388.

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This study aims to analyse seller loyalty through community marketing and seller satisfaction. This study employs a method with a sample of 135 sellers from the Shopee Campus community in Bekasi. Research data were obtained through questionnaires distributed to the sample and analysed using SmartPLS 0.3. The results showed that community marketing significantly positively affected seller loyalty. Thus, community marketing has a significant positive effect on seller satisfaction. Moreover, seller satisfaction has a significant positive effect on seller loyalty. In contrast, community marketing

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2

Radzuan, Kamaruddin, Mazri Yaakob, Faisal Zulhumadi, and Mohd Kamarul Irwan Abdul Rahim. "SELLER PERSPECTIVE ON AGROBAZAAR ONLINE PLATFORM: SALES AND PURCHASE FEATURES." Advanced International Journal of Business, Entrepreneurship and SMEs 6, no. 21 (2024): 243–53. https://doi.org/10.35631/aijbes.621019.

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This research examines how the sales and purchase features of the Agrobazaar Online platform influence seller satisfaction and business performance. Despite its potential, sellers face challenges in maximizing the platform's features, such as limited customization options and insufficient promotional tools compared to more established platforms like Shopee and Lazada. Using a qualitative case study approach, in-depth interviews were conducted with five sellers registered under the Federal Agricultural Marketing Authority (FAMA), focusing on their experiences with Agrobazaar Online's store desi

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Asaputra, Kevin, and Handoyo Wibisono. "Pengaruh Institusional Structures, Trust In Seller, Seller Past Performance, Perceived Risk, dan Customer Satisfaction Terhadap Transaction Intentions di Situs Kaskus." MODUS 28, no. 1 (2016): 57. http://dx.doi.org/10.24002/modus.v28i1.665.

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AbstrakKredibilitas penjual yang baik dalam bisnis online akan meningkatkan kepercayaan konsumen pada perusahaan, menurunkan persepsi risiko, meningkatkan kepuasan dan meningkatkan niat untuk melakukan pembelian ulang. Selain kredibilitas penjual dalam bisnis online, informasi mengenai kinerja penjual di masa yang lampu juga merupakan informasi yang dapat digunakan sebagai referensi pembentukan kepercayaan konsumen. Kepercayaan yang dimiliki konsumen juga memberikan pengaruh terhadap kepuasan konsumen saat transaksi bisnis melalui media online.Penelitian ini dilakukan dengan tujuan untuk menge

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Resi Ario Bismo, Afif Zaerofi, and Indra. "Analisis Pengaruh Etika Penjual Terhadap Loyalitas Pelanggan Pada Industri Otomotif." Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah 7, no. 4 (2025): 2523–38. https://doi.org/10.47467/alkharaj.v7i4.5986.

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This research aims to analyze the influence of seller ethics on customer satisfaction, trust, and loyalty. Additionally, it aims to explore the impact of satisfaction and trust on customer loyalty within the automotive industry. Using a quantitative approach and survey method, data was collected from 95 automotive industry employees in the Jabodetabek-Karawang area via cluster sampling. A questionnaire was utilized for data collection, and the analysis was conducted using PLS SEM. The results indicate that seller ethics positively and significantly impact customer trust, satisfaction, and loya

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Mahardin, Dinta. "The Influence Of Reverification Service Quality On Sellers Satisfaction In Lumajang Pasirian Traditional Market." PROCEEDING INTERNATIONAL CONFERENCE ON ECONOMICS, BUSINESS AND INFORMATION TECHNOLOGY (ICEBIT) 4 (July 12, 2023): 60–68. http://dx.doi.org/10.31967/prmandala.v4i0.730.

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This research aims to determine the influence of reverification service quality consisting of tangibles, reliability, responsiveness, assurance, and empathy on the seller satisfaction in Pasirian Traditional Market with a descriptive quantitative approach. The data used was obtained from 145 questionnaires distributed to sellers who use measuring instrument in their transactions. Previously, the questionnaire had been tested for validity and reliability. The data processing method uses multiple linear regression analysis by SPSS 25 analysis tool. The results show that partially only tangibles,

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Lu, Yanan, Qian Huang, and Yuting Wang. "The influence of different types of satisfaction on loyalty on C2C online shopping platform: From the perspective of sellers and the platform." JUSTC 53 (2023): 1. http://dx.doi.org/10.52396/justc-2022-0128.

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With the rise and development of major types of platforms, the competition for resources has become extremely fierce, and the market share of C2C platforms has been seriously threatened by the loss of resources. Therefore, building and maintaining buyers’ satisfaction and loyalty to C2C platforms is critical to the survival and sustainability of C2C platforms in China. However, the current knowledge on how platform satisfaction and loyalty are constructed in the C2C e-commerce environment is incomplete. In this study, seller-based satisfaction and platform-based satisfaction are constructed se

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Oh, Hyun-Kyo, Jongbin Jung, Sunju Park, and Sang-Wook Kim. "A robust reputation system using online reviews?" Computer Science and Information Systems 17, no. 2 (2020): 487–507. http://dx.doi.org/10.2298/csis191122007o.

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Evaluating sellers in an online marketplace is an important yet nontrivial task. Many online platforms such as eBay and Amazon rely on buyer reviews to estimate the reliability of sellers on their platform. Such reviews are, however, often biased by: (1) intentional attacks from malicious users and (2) conflation between a buyer?s perception of seller performance and item satisfaction. Here, we present a novel approach to mitigating these issues by decoupling measures of seller performance and item quality, while reducing the impact of malignant reviews. An extensive simulation study shows tha

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Athaide, Gerard A., Jason Q. Zhang, and Richard R. Klink. "Buyer relationships when developing new products: a contingency model." Journal of Business & Industrial Marketing 34, no. 2 (2019): 426–38. http://dx.doi.org/10.1108/jbim-02-2018-0091.

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Purpose The purpose of the paper is to develop and test a contingency model of buyer involvement when developing new products in technology-based industrial markets. Information Dissemination and degree of product co-development are identified as two behavioral dimensions of seller–buyer relationships. Further, the paper proposes that perceived buyer knowledge, innovation discontinuity, product customization and technological uncertainty moderate the impact of the behavioral dimensions on sellers’ relationship satisfaction. Design/methodology/approach The paper uses moderated regression on a d

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Wita Tasya Aliyani Zaynur, Prawira Fajarindra Belgiawan, and Mohammad Hamsal. "THE EFFECT OF SERVICE QUALITY, PERCEIVED VALUE, AND PRICE FAIRNESS ON SELLER LOYALTY THROUGH SELLER SATISFACTION IN THE CONTEXT OF E-COMMERCE: GREENPLACE." Journal of Economic, Bussines and Accounting (COSTING) 8, no. 3 (2025): 3423–46. https://doi.org/10.31539/costing.v8i3.15481.

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The rapid development of the online shopping sector in Indonesia is driven by increasing internet penetration, widespread smartphone adoption, and a growing middle class. E-commerce platforms such as Greenplace are becoming a dynamic competitive arena, especially in the beauty category. This study aims to examine the influence of e-service quality, perceived value, and price fairness on seller satisfaction and loyalty in Greenplace. Descriptive quantitative method was used with a sample of 240 beauty category sellers who have been active for at least six months, analyzed using PLS-SEM. Results

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Høgevold, Nils M., Gøran Svensson, and Mercy Mpinganjira. "A seller perspective on economic and non-economic satisfaction as precursors to formalisation, specific investments and dependence in business relationships." International Journal of Physical Distribution & Logistics Management 51, no. 3 (2021): 281–304. http://dx.doi.org/10.1108/ijpdlm-11-2019-0336.

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PurposeSeen from the seller's point of view, this study examines economic and non-economic satisfaction as distinct conceptual variables, and tests how the constructs relate to each other and to the business transactional cost variables of formalisation, specific investments and dependence.Design/methodology/approachData was collected from 213 key informants from Norwegian companies involved in business-to-business marketing. Structural equation modelling was used to test the posited hypotheses.FindingsThe findings show that sellers' economic satisfaction exerts a positive influence on non-eco

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Silva, Sérgio Schwetter, José Eduardo Ferreira Lopes, André Francisco Alcântara Fagundes, and Jussara Goulart Da Silva. "TRUSTING DISTRUSTING? EXPLORING CONSUMER BEHAVIOR IN DIGITAL MARKETPLACES FOR USED PRODUCTS." ARACÊ 7, no. 7 (2025): 39907–29. https://doi.org/10.56238/arev7n7-276.

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This research sought to understand whether the physical proximity between buyer and seller of products used in digital marketplaces influences trust in the seller's offer, in addition to investigating whether hedonic and utilitarian motivations interfere in this process. The study adopted a quantitative-descriptive approach, using a cross-sectional survey through an online survey. The Structural Equation Modeling technique was used to test the proposed hypotheses. Seller reputation directly affected trust in the seller's offer, and buyers with hedonic motivation were less demanding of seller r

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Gaur, Sanjaya S., Halimin Herjanto, and Hanoku Bathula. "Does buyer–seller similarity affect buyer satisfaction with the seller firm?" International Review of Retail, Distribution and Consumer Research 22, no. 3 (2012): 315–35. http://dx.doi.org/10.1080/09593969.2012.682597.

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Salsabila Kurniawan, Shabrina, Imairi Eitiveni, Betty Purwandari, and Erisva Hakiki Purwaningsih. "Impact of Perceived Value on Purchase and E-WOM Intentions: A Study of Shopee’s Star Sellers." Interdisciplinary Journal of Information, Knowledge, and Management 20 (2025): 013. https://doi.org/10.28945/5485.

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Aim/Purpose: This study analyzed the factors influencing electronic word-of-mouth (e-WOM) intention and purchase intention among Shopee users toward stores with Star Seller status, including the mediating roles of cognitive and affective appraisal. It integrated Customer Value Theory, Social Learning Theory, and Perceived Value Theory to examine how perceived benefits influence user behavior. The study also aimed to provide empirical evidence on the advantages of Star Seller status and to educate sellers on how this status can enhance their business performance on Shopee. Background: Shopee is

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Gopu, Kavitha, and Anshuman Sharma. "E-commerce Satisfaction Metrics: A Comparative review of Buyer and Seller Perspectives." International Journal of Information Technology and Management 18, no. 2 (2023): 125–35. https://doi.org/10.29070/x64n4x96.

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E-commerce platforms have revolutionized trade by bridging buyers and sellers through digital interfaces. However, ensuring satisfaction for both stakeholders remains a key challenge. This review examines existing metrics used to evaluate buyer and seller satisfaction in e-commerce, analyzing their effectiveness, limitations, and relevance in a rapidly evolving digital marketplace. The study explores parameters such as pricing, product quality, delivery efficiency, customer service, and platform usability from the buyer's perspective, and factors like profitability, operational ease, and dispu

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Wagner, William. "Achieving Buyer‐Seller Satisfaction through Carrier Service." International Journal of Physical Distribution & Materials Management 17, no. 3 (1987): 17–27. http://dx.doi.org/10.1108/eb014656.

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Gopu, Kavitha, and Anshuman Sharma. "Buyer and Seller Satisfaction in E-Commerce Growing Digital Marketplace in Hyderabad." International Journal of Information Technology and Management 19, no. 2 (2024): 1–9. https://doi.org/10.29070/c6a4y275.

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The rapid growth of e-commerce has transformed the buying and selling landscape, particularly in urban hubs like Hyderabad, Telangana. This study investigates the satisfaction levels of buyers and sellers engaged in e-commerce platforms, focusing on factors such as user experience, trust, product quality, and customer support. Through surveys and interviews with a diverse group of participants, the study identifies key determinants that influence satisfaction on both ends of the transaction. The findings reveal that while buyers prioritize competitive pricing, product authenticity, and timely

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Gopu, Kavitha, and Anshuman Sharma. "Buyer and Seller Satisfaction in E-Commerce Growing Digital Marketplace in Hyderabad." Journal of Advances and Scholarly Researches in Allied Education 22, no. 3 (2025): 104–11. https://doi.org/10.29070/fanxpn89.

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The rapid growth of e-commerce has transformed the buying and selling landscape, particularly in urban hubs like Hyderabad, Telangana. This study investigates the satisfaction levels of buyers and sellers engaged in e-commerce platforms, focusing on factors such as user experience, trust, product quality, and customer support. Through surveys and interviews with a diverse group of participants, the study identifies key determinants that influence satisfaction on both ends of the transaction. The findings reveal that while buyers prioritize competitive pricing, product authenticity, and timely

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18

Jia, Lin, Casey Cegielski, and Qinsheng Zhang. "The Effect of Trust on Customers' Online Repurchase Intention in Consumer-to-Consumer Electronic Commerce." Journal of Organizational and End User Computing 26, no. 3 (2014): 65–86. http://dx.doi.org/10.4018/joeuc.2014070104.

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As e-commerce is steadily increasing every year, trust building has become an important research topic in e-commerce research especially in developing countries. In this study, trust in intermediary and trust in online sellers are separated. Antecedents of trust and trust transference between online sellers and the intermediary are also explored. Analysis of the data collected from a questionnaire survey shows that seller performance, buyers' past positive experiences, and psychological contract violation each have a significant effect on trust in online sellers. Meanwhile, information quality

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Høgevold, Nils, Goran Svensson, and Carmen Otero-Neira. "Trust and commitment as mediators between economic and non-economic satisfaction in business relationships: a sales perspective." Journal of Business & Industrial Marketing 35, no. 11 (2020): 1685–700. http://dx.doi.org/10.1108/jbim-03-2019-0118.

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Purpose This paper aims to test trust and commitment as mediators between economic and non-economic satisfaction in seller business relationships in contrast to previous studies on buyer business relationships. Design/methodology/approach Based on a cross-industry sample of Norwegian companies with sales or marketing managers/directors or key account managers. Key informants were selected to participate who adhered to specific criteria, such as their designations should be sales or marketing managers/directors or key account managers. Findings Trust and commitment mediate between economic and

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Chairani, Tri Buana Tungga Dewi, Monry Fraick Nicky Gillian Ratumbuysang, Ananda Setiawan, and Syaripudin Bahar. "Analisis Strategi Pemasaran dalam Meningkatkan Penjualan Gula Merah pada Pedagang di Kecamatan Kusan Hulu." Jurnal Pendidikan Ekonomi (JUPE) 12, no. 3 (2024): 440–48. http://dx.doi.org/10.26740/jupe.v12n3.p440-448.

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The study aims to analyze the marketing strategy of brown sugar sales to traders in Kusan Hulu District. This study uses a qualitative descriptive method. The results showed that the marketing strategies used by respondent 1, respondent 2, and respondent 3 were as follows: 1) The three sellers offered the same product, namely brown sugar without variants, 2) The price offered varied between Rp. 10,000 to Rp. 12,000 per pack, 3) The production site was at home, while marketing was done at home and in the market, 4) Promotion by Ibu Jamah and Ibu Nor Jannah is done by word of mouth, while Ibu Sa

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Rajasekar, M. "A Study on Customer Satisfaction towards Online Shopping." ComFin Research 12, S1-Feb (2024): 29–31. http://dx.doi.org/10.34293/commerce.v12is1-feb.7352.

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Online shopping has a product catalogue in which the customer can browse the search criteria by type, price, material, age etc., and information a seller without any brokers on intermediary over the internet. This from is known as about the product, the seller and the service center. Online shopping has become very popular, especially with the life styles of business people who are always busy and are looking for a convenient way to shop.

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Lahiri, Somdeb. "A simple model of production and trade in an oligopolistic market: back to basics." Pure Mathematics and Applications 27, no. 2 (2018): 43–80. http://dx.doi.org/10.1515/puma-2015-0022.

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Abstract We provide a two good model of oligopolistic production and trade with one good being commodity money. There is the usual demand function of the consumers for the produced good that producer-sellers face. Each seller is a budget constrained preference maximizer and derives utility (or satisfaction) from consuming bundles comprising commodity money and the produced good. We define a competitive equilibrium strategy profile and a Cournotian equilibrium and show that under our assumptions both exist. We further show that at a competitive equilibrium strategy profile, each seller maximize

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Armstrong, Robert W., and Siew Min Yee. "Do Chinese Trust Chinese? A Study of Chinese Buyers and Sellers in Malaysia." Journal of International Marketing 9, no. 3 (2001): 63–86. http://dx.doi.org/10.1509/jimk.9.3.63.19925.

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The objective of this article is to identify the major determinants of trust in the context of industrial buying behavior among ethnic Chinese buyers and sellers in Malaysia. The authors adopt the dyadic approach to examine empirically the antecedents and consequences of trust to secure a realistic assessment of the determinants and outcome of trust. The authors employ structural equation modeling to test the proposed trust models. The study identifies perceived intention, organizational trust, strength of personal relationship, dialect fluency, and perceived similarity in cultural values as m

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Voldnes, Gøril, Kjell Grønhaug, and Frode Nilssen. "Satisfaction in buyer–seller relationships—Influence of cultural differences." Industrial Marketing Management 41, no. 7 (2012): 1081–93. http://dx.doi.org/10.1016/j.indmarman.2012.03.001.

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Malshe, Ashwin, Anatoli Colicev, and Vikas Mittal. "How Main Street Drives Wall Street: Customer (Dis)satisfaction, Short Sellers, and Abnormal Returns." Journal of Marketing Research 57, no. 6 (2020): 1055–75. http://dx.doi.org/10.1177/0022243720954373.

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Although previous studies have established a direct link between customer-based metrics and stock returns, research is unclear on the mediated nature of their association. The authors examine the association of customer satisfaction and abnormal stock returns, as mediated by the trading behavior of short sellers. Using quarterly data from 273 firms over 2007–2017, the authors find that short interest—a measure of short seller activity—mediates the impact of customer satisfaction and dissatisfaction on abnormal stock returns. Customer dissatisfaction has a more pronounced effect on short sellin

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Singh, Sanjit. "The Effect of Satisfaction on Customer Loyalty in Logistics Outsourcing Relationships." ASM's international e-journal of ongoing research in management and IT 10 (January 10, 2015): 228–41. https://doi.org/10.5281/zenodo.3612348.

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<strong>ABSTRACT:</strong> This research examines the effect of various aspects of satisfaction (viz., price, service and relational) on the formation of loyalty in logistics outsourcing relationships. The findings, indicates that logistics service satisfaction is the primary driver in the formation of customer loyalty. At the same time, it’s also a strong driver in both economic (i.e., price satisfaction) and social (i.e., relational satisfaction) aspects of the service dimensions. This study also suggests that the provision of excellent service quality (i.e., operational performance) m

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Johansyah, Ananda Rizqi. "The Effect of Price and Taste on Wizzmie Customer Satisfaction in Surabaya." JEMBA: Journal of Economics, Management, Business and Accounting 1, no. 1 (2023): 69–82. http://dx.doi.org/10.54783/jemba.v1i1.7.

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Consumer satisfaction is very important for sellers because consumers who are satisfied with the product or service used means that the seller has good performance. Consumers who are satisfied with a product will increase selling power because these consumers will return again to become regular customers. Sellers are required to create strategies that can create satisfaction for consumers such as service quality and pricing according to the products provided. This study aims to determine the effect of price and taste partially on customer satisfaction at Wizzmie restaurant in Surabaya and to d

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Taufan, Sonny, Ismail Mustofa, Mustofa Mustofa, and B. Handoko Purwojatmiko. "Analisis Pengaruh Kepuasan dan Motivasi Kerja terhadap Kinerja Penjual pada PT Indomobil Trada Nasional." Reslaj : Religion Education Social Laa Roiba Journal 6, no. 2 (2023): 981–97. http://dx.doi.org/10.47467/reslaj.v6i2.5506.

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Job satisfaction and work motivation are identified as critical factors that can influence an individual's level of performance in a competitive work environment such as the automotive industry. This research aims to analyze the influence of job satisfaction and work motivation on the performance of branded vehicle sellers at PT Indomobil Trada Nasional – KIA Kelapa Gading. This research uses a quantitative approach with survey methods. Data was collected through a questionnaire distributed to KIA vehicle sellers at PT Indomobil Trada Nasional. Respondents in this research were sellers who wer

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Puji Dwi Astuti, Pending, and A. A. Gde Satia Utama. "E-Commerce Website as Seller Media for End User at Banyuwangi Mall." International Journal of Engineering & Technology 7, no. 2.13 (2018): 425. http://dx.doi.org/10.14419/ijet.v7i2.13.18131.

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This study aims to perform evaluation using End User Computing Satisfaction theory on Seller Account Banyuwangi Mall. The approach used in this research is qualitative explorative approach with case study method from SME seller of goods product. The data collection procedure used in this research is interview, observation, and documentation. The result of this research based on evaluation of Banyuwangi Mall e-commerce system shows have satisfaction as end user. The current system is adequate, but needs to be improved. Such improvements are used to improve the efficient use of the Banyuwangi Ma

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Sanzo, Marı́a José, Marı́a Leticia Santos, Rodolfo Vázquez, and Luis Ignacio Álvarez. "The effect of market orientation on buyer–seller relationship satisfaction." Industrial Marketing Management 32, no. 4 (2003): 327–45. http://dx.doi.org/10.1016/s0019-8501(01)00200-0.

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Mantovani, Danielle, José Carlos Korelo, Paulo Henrique Muller Prado, and Tatiane SIlva dos Santos. "Emotional Suppression as a Moderator for the Impact of a Transgression on Consumers’ Satisfaction." Revista Brasileira de Marketing 12, no. 4 (2013): 27–43. http://dx.doi.org/10.5585/remark.v12i4.2537.

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Despite the increasing amount of research about the effects of a sellers transgression on consumers relationship quality evaluation, existing theory still demands more insights into consumers capacity to suppress the negative emotions that a transgression might generate. This research proposes that consumers are not always equally influenced by a transgression because some individuals demonstrate a higher capacity to suppress the negative emotions that arise from a sellers transgression. An experimental study in a controlled virtual book store was developed, simulating a real website. Particip

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Deni Marsha, Erick Karunia, Syahran Syahran, and Aswan Aswan. "CUSTOMER ENGAGEMENT DI MARKETPLACE: STUDI KASUS PADA SHOPEE LIVE DAN KEPUTUSAN PEMBELIAN ULANG." Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis 5, no. 1 (2025): 388–400. https://doi.org/10.55606/jaemb.v5i1.6723.

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This study aims to analyze the influence of customer engagement through the Shopee Live feature on repurchase decisions. In the digital era, live commerce has emerged as a new medium for creating real-time interactions between sellers and buyers. Using a quantitative approach, data were collected through an online questionnaire distributed to 100 active Shopee users who had made purchases via Shopee Live. The analysis was conducted using multiple linear regression to examine the effects of interactivity, trust in the host/seller, and satisfaction with the live shopping experience on repurchase

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Hamidi, Hodjat, and Saba Moradi. "Analysis of Consideration of Security Parameters by Vendors on Trust and Customer Satisfaction in E-Commerce." Journal of Global Information Management 25, no. 4 (2017): 32–45. http://dx.doi.org/10.4018/jgim.2017100103.

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Exchanges in electronic market accomplishes through electronic channels. An electronic market is a meeting point for both the shoppers and the sellers. This article aims for the impact of cultural and security orientation on the customer perception of the seller's ethics regarding the customers' loyalty. A heuristic method is applied to examine dimensions of customer perception of seller ethics. The research community is selected out of a large group of sale experts and directly through electronic survey platform in electronic markets. According to the article findings, electronic customers ar

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Jung, Jong-Jin, and Geun-Sik Jo. "Brokerage between buyer and seller agents using Constraint Satisfaction Problem models." Decision Support Systems 28, no. 4 (2000): 293–304. http://dx.doi.org/10.1016/s0167-9236(99)00093-7.

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Selnes, Fred. "Antecedents and consequences of trust and satisfaction in buyer‐seller relationships." European Journal of Marketing 32, no. 3/4 (1998): 305–22. http://dx.doi.org/10.1108/03090569810204580.

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King, Wesley C., and Thomas D. Hinson. "The Influence of Sex and Equity Sensitivity on Relationship Preferences, Assessment of Opponent, and Outcomes in a Negotiation Experiment." Journal of Management 20, no. 3 (1994): 605–24. http://dx.doi.org/10.1177/014920639402000305.

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In a negotiation experiment (N = 248) sex, equity sensitivity, and gender pairings were used to test six hypotheses. Results indicate that sex and equity sensitivity were predictive of subjects’ relationship preferences and sex, but not equity sensitivity, was predictive of subjects ’ measured assessment of the relationship preferences of the opponent. Equity sensitivity was also not significantly correlated with subjects’ satisfaction. Sex and sex within a role (seller versus buyer) was also found to influence settlement amount with males besting their female opponents when in mixed-sex pairs

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Kilic, Ozcan, and Darryl W. Miller. "Exploring the Influence of a Salesperson's Selling Approach on Buyer-Seller Relationship Outcomes." International Journal of Customer Relationship Marketing and Management 5, no. 1 (2014): 1–15. http://dx.doi.org/10.4018/ijcrmm.2014010101.

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It is widely recognized that a salesperson's selling approach is of crucial importance to buyer-seller relationship development. This study examines the influence of a salesperson's selling approach on buyer-seller relationship outcomes. A model was developed and tested via structural equation modeling (SEM). Data collected from a dealership network in the blue jeans industry was used to test the model. Exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) were used to purify the measurement scale. Results indicate that a salesperson's customer orientation positively influen

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Høgevold, Nils M., Gøran Svensson, and Carmen Otero-Neira. "Validating action and social alignment constituents of collaboration in business relationships." Marketing Intelligence & Planning 37, no. 7 (2019): 721–40. http://dx.doi.org/10.1108/mip-12-2018-0577.

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Purpose The purpose of this paper is to test hypothesized relationships within and between the domains of action and social alignment based on a sales perspective in business relationships. Design/methodology/approach This study is based on a cross-industrial sample of Norwegian companies consisting of 213 key informants corresponding to a valid response rate of 40.7 percent. Findings The findings validate that coordination relates positively to economic satisfaction (ES); coordination does not relate to non-economic satisfaction (NES); coordination relates positively to cooperation; cooperati

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Wei, Sun. "A Relação entre a Recuperação o Serviço, Auto-estima e Satisfação após a Recuperação do Serviço no Ambiente de compras on-line." Journal on Innovation and Sustainability. RISUS ISSN 2179-3565 8, no. 1 (2017): 53. http://dx.doi.org/10.24212/2179-3565.2017v8i1p53-62.

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Due to the physical separation of buyer and seller, the physical separation of buyer and merchandise, and the perceived insecurity of the Internet in online shopping environment, different service recovery types may lead to different satisfaction especially facing different individuals. This proposed research wants to discuss the relationship among service recovery, individual’s self-esteem and satisfaction after service recovery in online shopping environment.

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Wei, Sun. "A Relação entre a Recuperação o Serviço, Auto-estima e Satisfação após a Recuperação do Serviço no Ambiente de compras on-line." Journal on Innovation and Sustainability. RISUS ISSN 2179-3565 8, no. 1 (2017): 69. http://dx.doi.org/10.24212/2179-3565.2017v8i1p69-78.

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Due to the physical separation of buyer and seller, the physical separation of buyer and merchandise, and the perceived insecurity of the Internet in online shopping environment, different service recovery types may lead to different satisfaction especially facing different individuals. This proposed research wants to discuss the relationship among service recovery, individual’s self-esteem and satisfaction after service recovery in online shopping environment.

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Christou, Evangelos. "Relationship marketing practices for retention of corporate customers in hospitality contract catering." Tourism and hospitality management 16, no. 1 (2010): 1–10. http://dx.doi.org/10.20867/thm.16.1.1.

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Customer retention is specific to the context of each firm, and this is rarely recognized in models for customer retention. This paper studies how customer retention in hospitality business-to-business contract catering depends on the relationship substance built up due to interaction between the parties. Relationship substance may be of a more or less embedded ind, which is explored here in the form of relationship satisfaction and organizational change in the buying firm. A conceptual model is developed and tested on a sample of business relationships in business-to-business contract caterin

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Ulyev, A. D., A. R. Donsckaia, and A. V. Zubkov. "Automated Recognition and Control of Human Interaction by Video Image." Proceedings of the Southwest State University. Series: IT Management, Computer Science, Computer Engineering. Medical Equipment Engineering 13, no. 2 (2023): 45–64. http://dx.doi.org/10.21869/2223-1536-2023-13-2-45-64.

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The purpose of research is to increase the efficiency of recognition and control of interaction between buyers and sellers of stores by developing a model of automated recognition and control of human interaction by video image. Methods. The research is aimed at solving the fundamental scientific problem of developing models and methods for monitoring and recognizing human interaction by video image. At the moment, the sphere of trade is rapidly developing, there are more and more online resources that take over a significant part of the flow of customers, and therefore, ordinary stores and sh

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Emerson, Carol J., and Curtis M. Grimm. "Buyer‐seller customer satisfaction: the influence of the environment and customer service." Journal of Business & Industrial Marketing 14, no. 5/6 (1999): 403–15. http://dx.doi.org/10.1108/08858629910290201.

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Benton, W. C., and Michael Maloni. "The influence of power driven buyer/seller relationships on supply chain satisfaction." Journal of Operations Management 23, no. 1 (2004): 1–22. http://dx.doi.org/10.1016/j.jom.2004.09.002.

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Bao, Haijun, Boying Li, Jiaying Shen, and Fangfang Hou. "Repurchase intention in the Chinese e-marketplace." Industrial Management & Data Systems 116, no. 8 (2016): 1759–78. http://dx.doi.org/10.1108/imds-07-2015-0296.

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Purpose Retaining customers is very important for the survival of e-commerce sellers. The purpose of this paper is to investigate the roles of computer-mediated communication (CMC) tools, interactivity, trust and perceived effectiveness of e-commerce institutional mechanisms (PEEIM) in influencing customer’s repurchase intention in the Chinese online e-commerce marketplace. Design/methodology/approach The research model is empirically tested using survey data analyzed with partial least squares structural equation modeling. Findings This study confirms the positive relation between customer sa

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Widodo, Tegar Garin, and Minto Waluyo. "THE EFFECT OF SERVICE PERFORMANCE OF KAPTAN AND PETROCAS ON CUSTOMER SATISFACTION AND REPEAT PURCHASES AT PT. XYZ." SULTANIST: Jurnal Manajemen dan Keuangan 12, no. 2 (2024): 331–40. https://doi.org/10.37403/sultanist.v12i2.657.

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The sales service provided has a significant impact on the sales process and customer satisfaction. If the service is good, it can increase customer satisfaction as they feel valued, receive efficient assistance, and experience care from the seller. The purpose of this study is to examine the influence of five variables that shape service performance on customer satisfaction and customer repurchase intention, with independent variables including tangibles, reliability, responsiveness, assurance, and empathy, and dependent variables being customer satisfaction and repurchase intention. The rese

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Md Saad, Nor Hasliza, Lee Pei Sin, and Zulnaidi Yaacob. "An Exploratory of Sentiment Analysis on e-Commerce Business Platform: Shopee Malaysia." Jurnal Komunikasi: Malaysian Journal of Communication 39, no. 4 (2023): 63–82. http://dx.doi.org/10.17576/jkmjc-2023-3904-04.

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The social media landscape creates opportunities for businesses to gain insights into public opinions about the brand, products and services issues discussed online. This research focuses on analysing public opinion on Twitter (currently rebranding to ‘X’) using Nvivo software. A qualitative technique was used to perform sentiment and content analyses on data gathered on 29 November 2021 concerning one of the top E-commerce business platforms in Malaysia, Shopee. In sentiment analysis, the cases of "Very Negative", "Moderately Negative", "Moderately Positive" and "Very Positive" were to be est

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Haryanto, Lorenta In, Dessy Iriani Putri, Syifa Astasia Utari, et al. "Community service on marketing online training using Shopee Live for Aglaonema farmers in Depok." Abdimas: Jurnal Pengabdian Masyarakat Universitas Merdeka Malang 8, no. 4 (2023): 598–609. http://dx.doi.org/10.26905/abdimas.v8i4.11107.

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The Aglaonema plant is extensively traded in the Depok region and has already been promoted through various social media platforms. The primary objective of this community service initiative is to impart knowledge to farmers regarding utilizing live features on the Shopee e-commerce platform. The partners are farmers affiliated with the Aglaonema Nusantara Association, located in Depok. The programmes were conducted in August 2023 in Pasir Putih, Sawangan. The selected approaches encompassed counseling, mentoring, and practice. Practical application and support are facilitated by a team of stu

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Tehreem, Ali. "Factors Deriving Consumers' Repurchase Intention in Online Shopping: a Pakistani Consumer's Perspective." International Journal of Management Sciences and Business Research 5, no. 12 (2016): 261–70. https://doi.org/10.5281/zenodo.3468695.

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This research paper is intended to determine the most critical factors in the success of online businesses. The purpose of this research is to find out the most important antecedents of online repurchase intentions in Pakistani environment. For this purpose 180 respondents were chosen on the basis of convenient sampling. Regression coefficients were estimated by using SPSS 20 program. Some useful insights were found by the results. It is established that perceived ease of use, perceived enjoyment and satisfaction with the seller are the critical success factors that force any consumer to repur

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Sankalpana, H. S. A., B. Gajanayake, and K. H. S. Kumara Kithsiri. "Price Formation, Seller Satisfaction and Degree of Competition in the Colombo Tea Auction." Applied Economics & Business 2, no. 1 (2018): 36. http://dx.doi.org/10.4038/aeb.v2i1.66.

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