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1

Antipova, Anzhelika. Urban Environment, Travel Behavior, Health, and Resident Satisfaction. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-74198-7.

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2

Montana. Dept. of Transportation. 2004 MDT Engineering Division consumer satisfaction survey. Helena, Mont: MDT Engineering Division, 2004.

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3

Reddick, Andrew. High hopes and low standards!: The life and times of airline travel in Canada. Ottawa, Ont: Public Interest Advocacy Centre, 2001.

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4

James, Walter H. Joys and sorrows of an automobilist: Being an authentic account of the writer's experiences written for his own satisfaction but free to be read by anyone who wants to read it. Mount Shasta, CA: Earth Heart, 1992.

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5

Airline and airport holiday travel preparations: Hearing before the Subcommittee on Aviation of the Committee on Transportation and Infrastructure, House of Representatives, One Hundred Tenth Congress, first session, November 15, 2007. Washington: U.S. G.P.O., 2007.

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6

Floyd, Joe W. Perceptions of highway maintenance in Montana in 2006: The results of a telephone survey : final report. [Helena: Montana Department of Transportation], 2006.

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7

McFerrin, Peters Diane, ed. The customer comes second: Put your people first and watch 'em kick butt. New York: HarperBusiness, 2002.

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8

Rosenbluth, Hal F. El cliente no es lo primero. Buenos Aires: Editorial Atlantida, 1992.

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9

Rosenbluth, Hal F. The customer comes second: And other secrets of exceptional service. New York: Morrow, 1992.

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10

McFerrin, Peters Diane, ed. The Customer comes second: And other secrets of exceptional service. New York: William Morrow, 1994.

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11

Aviation, United States Congress House Committee on Transportation and Infrastructure Subcommittee on. Aviation consumer issues: Emergency contingency planning and outlook for summer travel : hearing before the Subcommittee on Aviation of the Committee on Transportation and Infrastructure, House of Representatives, One Hundred Eleventh Congress, first session, May 20, 2009. Washington: U.S. G.P.O., 2009.

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12

Aviation consumer issues: Emergency contingency planning and outlook for summer travel : hearing before the Subcommittee on Aviation of the Committee on Transportation and Infrastructure, House of Representatives, One Hundred Eleventh Congress, first session, May 20, 2009. Washington: U.S. G.P.O., 2009.

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13

Service, U. S. Customs. Customer satisfaction report: Commercial importers. [Washington, DC]: U.S. Customs Service, 1997.

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14

Service, U. S. Customs. Customer satisfaction report: Commercial importers. [Washington, DC]: U.S. Customs Service, 1997.

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15

Service, U. S. Customs. Customer satisfaction report: Commercial importers. [Washington, DC]: U.S. Customs Service, 1997.

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16

Davies, Richard. Intrinsic job satisfaction: An examination of United Kingdom construction trades operatives. Manchester: UMIST, 1997.

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17

General Foods Corporation: A chronicle of consumer satisfaction. New York: Newcomen Society of the United States, 1985.

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18

Sinha, Piyush Kumar. Format choice of food and grocery retailers. Ahmedabad: Indian Institute of Management, 2005.

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19

Improving tourism and hospitality services. Cambridge, MA: CABI Pub., 2004.

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20

Power and Participation Research Centre (Dhaka, Bangladesh), ed. Markets and prices: Challenges of balancing producer incentive and consumer satisfaction. Dhaka: Power and Participation Research Centre, 2007.

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21

Lester, Paula E. Teacher job satisfaction: An annotated bibliography and guide to research. New York: Garland, 1988.

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22

Davies, Barry J. Managing retail consumption. Chichester, West Sussex, England: J. Wiley, 2002.

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23

Soone, Ivar. Interrelations between retail service satisfaction and customer loyalty: A holistic perspective. Tallinn: TUT Press, 2007.

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24

Je bosse avec des cons et des manipulateurs mais je le vis bien!: Plan de bataille pour survivre en entreprise. Paris: First, 2015.

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25

1937-, Teal Thomas, ed. The loyalty effect: The hidden force behind growth, profits, and lasting value. Boston, Mass: Harvard Business School Press, 2001.

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26

1937-, Teal Thomas, ed. The loyalty effect: The hidden force behind growth, profits, and lasting value. Boston, Mass: Harvard Business School Press, 1996.

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27

Gribben, Neil L. M. A quantitative anatomization of facet-specific job satisfaction, amongst Irish hospitality management. Dublin: University College Dublin, 1991.

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28

MacBride-King, Judith L. Les gestionnaires, la satisfaction des employés et l'équilibre entre le travail et la vie personnelle. Ottawa, Ont: Conference Board du Canada, 1999.

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29

1961-, Kang Jikyeong, ed. Elderly consumers and retail sales personnel: Examining knowledge, attitudes, and retail service satisfaction. New York: Garland Pub., 1997.

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30

Work, happiness, and unhappiness. Mahwah, NJ: Lawrence Erlbaum Associates, 2007.

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31

Letzgus, Volker. Preisstrategie und Preispolitik im Premiumsegment der Automobilindustrie: Untersuchung der Konsequenzen der Kundenzufriedenheit auf die Preisbereitschaft und die Wiederkaufabsicht im Premiumsegment der Automobilindustrie und Erarbeitung der Implikationen für Preisstrategie und Preispolitik. Frankfurt am Main: Peter Lang, 2007.

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32

Creating the customer-driven car company. London: International Thomson Business Press, 1996.

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33

Levering, Robert. The 100 best companies to work for in America. New York, N.Y: New American Library, 1987.

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34

Milton, Moskowitz, and Katz Michael 1945-, eds. The 100 best companies to work for in America. New York, N.Y: New American Library, 1985.

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35

Milton, Moskowitz, ed. The 100 best companies to work for in America. New York: Plume Book, 1994.

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36

Levering, Robert. The 100 best companies to work for in America. New York: Currency/Doubleday, 1993.

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37

King, Alan J. C. Le personnel enseignant au Canada: Travail et qualité de vie. Ottawa: Fédération canadienne des enseignantes et des enseignants, 1992.

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38

Trudel, Pierre. Les éducateurs/éducatrices physiques franco-ontariens: Une analyse qualitative de leur profil de carrière et de leur satisfaction au travail. Ottawa, Ont: Université d'Ottawa, 1994.

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39

Customer Satisfaction Measurement: Kundenzufriedenheitsmessung als Informationsgrundlage des Hersteller- und Handelsmarketing am Beispiel der Automobilwirtschaft. Frankfurt am Main: P. Lang, 1995.

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40

F, Roth William. Work and rewards: Redefining our work-life reality. Westport, Conn: Praeger, 1989.

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41

F, Roth William. Work and rewards: Redefining our work-life reality. New York: Praeger, 1989.

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42

Holweg, Matthias. The second century: Reconnecting customer and value chain through build-to-order : moving beyond mass and lean production in the auto industry. Cambridge, Mass: MIT Press, 2004.

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43

Wandel, Margareta. Til bords med forbrukerne: Forbrukernes ønsker og prioriteringer på matområdet i 90-årene = Consumers, food, and the market : consumer valuations and priorities in the nineties. Lysaker: Statens institutt for forbruksforskning, 1994.

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44

Pinks, Gregory J. Facilitating organizational commitment through human resource practices. Kingston, Ont: Industrial Relations Centre, Queen's University, 1992.

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45

O'Malley, Michael. Creating commitment: How to attract and retain talented employees by building relationships that last. New York: Wiley, 2000.

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46

Les secrets du bonheur au travail: S'investir ou changer pour mieux. Montréal: Éditions Logiques, 2011.

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47

Earl, Sasser W., and Schlesinger Leonard A, eds. The service profit chain: How leading companies link profit and growth to loyalty, satisfaction, and value. New York: Free Press, 1997.

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48

1946-, Jordan-Evans Sharon, ed. 26 stratégies pour transformer son emploi en travail idéal. Montréal, Qué: Éditions de l'Homme, 2004.

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49

La vie dans les organisations: Des indicateurs de succès. Sainte-Foy, Qué: Presses de l'Université du Québec, 1994.

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50

Colette, Beauchamp, ed. Hyper tension : l'urgence des choix : dossier inédit. Montréal, Qué: Ordre des infirmières et infirmiers du Québec, 1989.

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