Dissertations / Theses: 'Service's technology'

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Alnoor, Ahmadullah. "State as a Service : Towards Stateful Cloud Services." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-93754.

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Cloud ERP or Enterprise Resource Planning (ERP) as a Cloud Service delivers value by reducing initial and long term operating costs since infrastructure, platform and (certain) application management tasks are delegated to a specialist provider. Questions present at intersection of the ERP challenge landscape and the Cloud Computing opportunity horizon include characterization of Cloud friendly ERP modules and adaptation of stateful (on-premises ERP) components to a stateless platform. Contributions of this thesis work include the R.A.I.N. Cloud fitness criteria that encompasses Responsiveness, Availability, I/O and Native support aspects of Cloud Services. More importantly, the State abstraction, a reliable and elastic state management framework employing Autonomic Computing and Redo Recovery constructs is introduced. Construction of abstraction properties, namely, affinity aware state preservation and recovery consider Cloud strengths of scaling out and reliability as well as peculiarities of Cloud billing model. Proof-of-concept implementation of State as a Service has been comprehensively detailed and evaluated advocating infrastructure layer support of the kind and associated tooling.

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Rodriguez, Liliana. "Technology appropriation awareness and identification." Thesis, Loughborough University, 2017. https://dspace.lboro.ac.uk/2134/27543.

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This thesis presents the results of a research that examines technology appropriation (TA) awareness and identification in digital services start-up companies. Technology appropriation refers to the unexpected ways in which people adopt and adapt technology to make it serve their personal needs and motives. The research questions(Chapter 1) are: (1) How to identify TA within the development of digital services in the context of start-ups? (2) How aware are service providers of the phenomenon of TA? (3)What are the enablers for the appropriation of services by users? To address these questions, the thesis presents in chapter 2 a literature review that illustrates the context of the research, and explains its key concepts: digital services, user involvement in the development of digital services, technology appropriation, and levels of user engagement. Specific research methodological choices as well as specially designed research data collection and analysis tools are subsequently explained in chapter 3. An exploratory study is then introduced in chapter 4 to demonstrate how users can be involved in the development of digital services, evidencing the need for further research in TA. This initial work is concluded in chapter 5 by the introduction of a theoretical framework for TA (TF TA). Chapter 6 outlines the design and planning of the main study consisting of five case studies which provide empirical data for the core findings of this research. A first set of findings deriving from a comparison of TA examples found in the case studies based on the TA three levels proposed framework (TF TA) is presented in chapter 7. A second set of findings presented in chapter 8 helps to respond to the questions: (1) how aware are service providers of the phenomenon of TA, and (2) what are the enablers for the appropriation of services by users? These findings establish the level of TA awareness of each case study, outline the taxonomy of TA service types, and introduce emerging themes resulting from a thematic analysis, which also serves to propose enablers for TA within digital start-ups. Chapter 9 and 10 identifies and presents a third set of findings and contributions to knowledge. Main contributions are: a new tested and revised TA Level Framework created by examining the empirical findings against the TA Theoretical Framework (TA TF). And a new TA Identification Method within the development of digital services in the context of start-ups, underpinned by the tools previously developed in the research. Minor contributions explained in chapter 10 are: A taxonomy of TA services (pro-active/re-active/inactive), an account of the Key Aspects of TA Awareness, a Typology of TA Outcomes (Soft TA, Hard TA, and Hard & Soft), and a revised classification of TA Impact and TA levels. It also comprises an explanation of the relationship of TA Levels & TA Impact, a revised model of the user involvement approach, a new categorisation of TA User Actions (Expected/Engage/TA savvy), and an identification of TA Enablers (User Lead & Service Control). This research has found that the Key Aspects of TA Awareness are TA Concept, Systematic Programme of User Involvement, Mode of User Involvement, Identifying TA Actions, and the TA Enablers (User Lead & Service Control). The research has also found that the users actions and outcomes related to the adoption and adaption the technology, can be classified in High (when the users lead parts of the service), Medium (when the users customised and personalised the service) and Low levels (when the users used the service as intended, but give feedback to the service providers about its used). Additionally, this work has determined that the services and service providers TA Level Awareness is determined by how much they understand and know about TA. This awareness can be classified as proactive (when the service provider understands, identifies, and knowingly foster TA within the service), reactive (when the service provider understands TA in other services but cannot identify TA and reacts to users feedback and TA) and inactive (when the service provider does not recognised and cannot identify TA within the service). This investigation also has established that the aspects of the TA Level Framework can be integrated and employed as a method for TA identification within the services. This study has recognised that TA impact, the extent to which services are employed in the process of appropriation, can be classified as high, medium and low depending on how the service providers change and further develop their service because of their understanding and identification of TA. The enquiry also found that the level of TA impact is different from the TA Level, that the knowledge and awareness of TA impact are underpinned by the user actions and outcomes, as well as by their change and development. Another finding of this research is that the users TA outcomes (this is the tangible consequence of the user adoption and adaptation of technology) can be classified as Soft TA, Hard TA and Soft & Hard TA. Soft TA corresponds to the changes made by users related to the social practices evolution of the service, Hard TA refers to the changes made by the users in the API of the service. Soft & Hard TA relates to the combination of user changes in social aspects and the manipulation of the service s API. The study found that the service providers main approaches to user involvement are: listening to and collaborating, testing and experimenting and active observation. Last, this investigation determined that users actions concerning TA can be expected (users do nothing else other than the expected use of the service), engaged (where users are involved in the development of the service for personal motives) and TA savvy (where users are involved in in the development of the service for personal motives, but they have software and programming skills). The conclusions section summarises the research and explains its limitations. It also presents a personal reflection and indicates avenues for future research.

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Ren, Wei. "Dynamic Self-healing for Composite Services using Semantic Web Service Technology." Thesis, Griffith University, 2009. http://hdl.handle.net/10072/366899.

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Service-Oriented Architecture (SOA) has emerged as a promising paradigm for building loosely coupled, standard-based and Web-enabled distributed applications and systems. The essential notion and technology of SOA is Web service which is the high level of abstraction of functionality with well-defined interfaces. If a Web service is further equipped with well-defined semantics, it is termed Semantic Web service. With the power of Semantics of Web services, SOA has created many new opportunities to meet the challenge of enterprise integration and provides great potentials for automated integration. However, this promising paradigm has also imposed a great challenge to the service discovery, invocation, composition, self-healing capability and so on. Among all those issues, service composition, which is defined as aggregation of other services to provide a more sophisticated, value-added service, is at the core of many applications of Web services. From a service oriented perspective, application integration which is a long standing issue in industry can be achieved via service composition. Nevertheless, the dynamics in real application context when addressing the service composition very much complicate the matter, and it is often desirable to accomplish composition with high degree of serviceability, especially when environment changes or when services previously used becomes unavailable. One of approaches to serviceability is the capability of self-healing with less or no external interventions when changes occur. Service composition and self healing of composite services are the major concerns of the research work described in this thesis. The main objectives are to extensively explore semantics for facilitating Web service composition and for realizing dynamic self-healing for composite services in a semantic-enhanced service-oriented manufacturing Collaborative Virtual Enterprise (CVE). A CVE is a temporary alliance of enterprises to share skills or core competencies and resources in order to better respond to business opportunities in a more collaborative rather than competitive manner. Dynamism is a salient feature of CVE. A CVE needs to be dynamically formulated, its business processes need to be dynamically configured and executed to respond to the dynamic market. A CVE needs to quickly integrate its systems, applications, and services to fulfill its business goals. Taking semantic Web service-oriented approach, we shall first establish a semantic rich service-oriented manufacturing CVE where a collection of Semantic Web services are developed. Within the service-oriented paradigm, two different approaches – BPEL and OWL-S are investigated to realize service composition in a service-oriented manufacturing CVE. The critical analysis of BPEL and OWL-S is conducted in the manufacturing CVE scenario. Five key criteria for evaluating technologies of service composition are identified. Moreover, semantic-driven services composer based on OWL-S is developed and the goal-oriented forward-chaining algorithm is presented. In order to systematically address semantic web service composition, a business rule enhanced semantic service composition framework is further presented and analyzed. We adopt the divide-and-conquer strategy and propose a hierarchical composition architecture to handle tasks of complex service composition. In this framework, the description of each Web Service is enhanced with rule-based modeling of the essential business logic behind the service interface. A formal notion of service utilities has been provided. Complete processes for calculating the service utilities have also been introduced through processing and evaluating these business rules. A PC manufacturing CVE derived from a practical industrial setting is designed and a prototype system is developed to experimentally evaluate the effectiveness of our service composition framework. In a practical industrial setting, the effective and efficient service composition is often not sufficient for dynamic natures of CVE. Once formulated, a composite service for a business goal must be able to address many dynamic changing issues, and in this case self-healing capability of a composite service has appeared as an attractive approach. Self-healing refers to a capability of a service to maintain its serviceability by healing itself when its component service becomes unavailable or downgraded. In this research, a self-healing capable composite service execution system is proposed. The execution system takes advantage of the complementary strengths of OWL-S and BPEL in the following ways: (1) a dynamic self-healing mechanism is proposed which can dynamically identify suitable alternatives and replace faulty services such that a composite service can be performed successfully despite of unexpected exceptions; (2) an OWL-S process to BPEL process Mapper is presented which can translate OWL-S process to BPEL process and meanwhile embed the self-healing mechanism into BPEL workflow. Semantic Web service technology plays its part for service matching and selection during the self-healing process in a sense that Semantic Web services are equipped with rich business rules in a domain-dependent manner. A concrete scenario – PC manufacturing CVE is used to demonstrate the effectiveness of self-healing capable composite service execution system. Thesis (PhD Doctorate) Doctor of Philosophy (PhD) School of Information and Communication Technology Science, Environment, Engineering and Technology Full Text

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McElhiney, Patrick R. "Scalable Web Service Development with Amazon Web Services." Thesis, University of New Hampshire, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10931435.

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The objective of this thesis was to explore the topic of scalable web development, and it answered the question, “How do you scale a website to handle more traffic at peak times without wasting resources?” This is important research to any web company that has issues with rising costs as demand for their website increases. It would be wise for every online business to be prepared for more web traffic, before it occurs, without spending the budget of a multi-million user web company in low traffic periods. The last thing you want is an error as your customer base starts to arrive, giving them a bad experience for their first impressions, which would result in lost revenue. Scalable software development architectures, including microservices, big data, and Kubernetes were studied, in addition to similar web service companies including Facebook, Twitter, and Match.com. A scalable architecture was designed for a social media web service, MeAndYou, using the big data configuration with a shared Aurora database, which was configured using an auto-scaling group attached to a load balancer in Amazon Web Services (AWS). It was tested using a custom threaded Selenium-based Python script that applied simulated user load to the servers. As the load was applied, AWS added more Elastic Compute Cloud (EC2) instances running a virtual disk image of the web server. After the load was removed, the instances were terminated automatically by AWS to save costs. Countless steps were taken to make the web service bigger and more scalable than it originally was, before testing, including adding more fields to user profiles, adding more search types, and separating the layers of code into different Hypertext Preprocessor (PHP) files in the front-end. A version control system was configured on the servers using GitHub and rsync. The systems architecture designed suggests the Match Engine should use a stream processing message queue, which would allow the system to factor searches one at a time as they are created, with horizontal scaling capabilities, rather than grabbing the entire database and storing it in memory. The backend Match Engine was also tested for accuracy using Structured Query Language (SQL) injection, which determined how the match algorithm should be improved in the future.

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Chan, Chun-ying. "A case study of hoe technology is used to create service value /." Hong Kong : University of Hong Kong, 1995. http://sunzi.lib.hku.hk/hkuto/record.jsp?B14724091.

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Retana, Solano German F. "Technology support and demand for cloud infrastructure services: the role of service providers." Diss., Georgia Institute of Technology, 2013. http://hdl.handle.net/1853/50236.

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Service providers have long recognized that their customers play a vital role in the service delivery process since they are not only recipients but also producers, or co-producers, of the service delivered. Moreover, in the particular context of self-service technology (SST) offerings, it is widely recognized that customers’ knowledge, skills and abilities in co-producing the service are key determinants of the services’ adoption and usage. However, despite the importance of customers’ capabilities, prior research has not yet paid much attention to the mechanisms by which service providers can influence them and, in turn, how the providers’ efforts affect customers’ use of the service. This dissertation addresses research questions associated with the role of a provider’s technology support and education in influencing customer use of an SST, namely public cloud computing infrastructure services. The unique datasets used to answer these research questions were collected from one of the major global providers in the cloud infrastructure services industry. This research context offers an excellent opportunity to study the role of technology support since, when adapting the standardized and commoditized components of the cloud service to their individual needs, customers may face important co-production costs that can be mitigated by the provider’s assistance. Specifically, customers must configure their computing servers and deploy their software applications on their own, relying on their own capabilities. Moreover, the cloud’s offering of on-demand computing servers through a fully pay-per-use model allows us to directly observe variation in the actual use customers make of the service. The first study of this dissertation examines how varying levels of technology support, which differ in the level of participation and assistance of the provider in customers’ service co-production process, influence the use that customers make of the service. The study matches and compares 20,179 firms that used the service between March 2009 and August 2012, and who over time accessed one of the two levels of support available: full and basic. Using fixed effects panel data models and a difference-in-difference identification strategy, we find that customers who have access to full support or accessed it in the past use (i.e., consume) more of the service than customers who have only accessed basic support. Moreover, the provider’s involvement in the co-production process is complementary with firm size in the sense that larger firms use more of the service than smaller ones if they upgrade from basic to full support. Finally, the provider’s co-participation through full support also has a positive influence on the effectiveness with which buyers make use of the service. Firms that access full support are more likely to deploy computing architectures that leverage on the cloud’s advanced features. The second study examines the value of early proactive education, which is defined as any provider-initiated effort to increase its customers’ service co-production related knowledge and skills immediately after service adoption. The study analyzes the outcome of a field experiment executed by the provider between October and November 2011, during which 366 randomly-selected customers out of 2,673 customers that adopted during the field experiment period received early proactive education treatment. The treatment consisted in a short phone call followed up by a support ticket through which the provider offered initial guidance on how to use the basic features of the service. We use survival analysis (i.e., hazard models) to compare the treatment’s effect on customer retention, and find that it reduces by half the number of customers who leave the service offering during the first week. We also use count data models to examine the treatment’s effect on customers’ demand for technology support, and find that the treated customers ask about 19.55% fewer questions during the first week of their lifetimes than the controls.

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Åberg, Cécile. "An Evaluation Platform for Semantic Web Technology." Doctoral thesis, Linköpings universitet, IISLAB - Laboratoriet för intelligenta informationssystem, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-7904.

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The vision of the Semantic Web aims at enhancing today's Web in order to provide a more efficient and reliable environment for both providers and consumers of Web resources (i.e. information and services). To deploy the Semantic Web, various technologies have been developed, such as machine understandable description languages, language parsers, goal matchers, and resource composition algorithms. Since the Semantic Web is just emerging, each technology tends to make assumptions about different aspects of the Semantic Web's architecture and use, such as the kind of applications that will be deployed, the resource descriptions, the consumers' and providers' requirements, and the existence and capabilities of other technologies. In order to ensure the deployment of a robust and useful Semantic Web and the applications that will rely on it, several aspects of the technologies must be investigated, such as whether the assumptions made are reasonable, whether the existing technologies allow construction of a usable Semantic Web, and the systematic identification of which technology to use when designing new applications. In this thesis we provide a means of investigating these aspects for service discovery, which is a critical task in the context of the Semantic Web. We propose a simulation and evaluation platform for evaluating current and future Semantic Web technology with different resource sets and consumer and provider requirements. For this purpose we provide a model to represent the Semantic Web, a model of the evaluation platform, an implementation of the evaluation platform as a multi-agent system, and an illustrative use of the platform to evaluate some service discovery technology in a travel scenario. The implementation of the platform shows the feasibility of our evaluation approach. We show how the platform provides a controlled setting to support the systematic identification of bottlenecks and other challenges for new Semantic Web applications. Finally, the evaluation shows that the platform can be used to assess technology with respect to both hardware issues such as the kind and number of computers involved in a discovery scenario, and other issues such as the evaluation of the quality of the service discovery result.

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Henkel, Martin. "Service-based Processes : Design for business and technology." Doctoral thesis, Stockholm : Department of Computer and Systems Sciences, Royal Institute of Technology, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-9386.

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Sandström, Sara. "Technology-based service experiences : A study of the functional and emotional dimensions in telecom services." Licentiate thesis, Karlstad University, Service Research Center, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-1335.

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AbstractAs technology is invading the society of millions of people around the world today, more and more people are affected in their daily life by services such as Internet bank services, e-commerce, telecom services and ATM machines. Technical advances are providing new possibilities and solutions to many different customer needs. To be competitive on the market, companies must manage and take advantage of the opportunities technology is providing.One of the characteristics of services which require a lot of technical integration is that it often involves little or no physical interaction between customer and service provider in the service encounter. Under these circumstances it is many times hard for companies to control how customers experience their services, since the customer response is not being directly revealed for the company. It is nevertheless important for service providers to understand how their present and potential customers are experiencing their offerings since this knowledge provide the acquisitions for the value of the service.The present investigation aims to identify and analyze the dimensions that form the basis for the service experience and how it is linked to value in use. It further aims to study how users can contribute with information regarding the service experience within the technology-based service field.The reason for choosing the technological base for this research is that it could be assumed, according to above mentioned arguments, that there is a need for service providers within the technological-based service field to better understand what their customers are experiencing. Also, these services are just in its initiation phase when it comes to service research and there is much to be done when it comes to understanding technology-based service experiences.The research is based on a literature study of services experiences, as well as an empirical study of different functional and emotional dimensions of the technology-based service experience. Mobile phone users were invited to uncover the different aspects of their service experience and the value of different dimensions of service offerings created by other users and by companies.The contribution of this study is a framework where the major influencing dimensions of a technology-based service experience are put together and describe how the service experience is linked to value in use. The study also presents results regarding how users can contribute with valuable information regarding the service experience by co-creating in a service development process. Users were found to be better when it comes to create services that satisfied several of the most demanded functions and emotions, among others functions that regarded cost saving, and emotions such as the feeling of security.

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Zaiets, Tetiana. "Diebold Nixdorf - global leader in providing innovative self-service technology, security systems and related services." Thesis, Київський національний університет технологій та дизайну, 2017. https://er.knutd.edu.ua/handle/123456789/6690.

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Sandström, Sara. "Technology-based service experiences : a study of the functional and emotional dimensions of telecom services /." Karlstad : Faculty of Economic Sciences, Communication and IT, Business Administration, [Service Research Center], Karlstad University, 2008. http://www.diva-portal.org/kau/abstract.xsql?dbid=1335.

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Roxo, da Fonseca Gustavo J. C. (Gustavo José Costa) 1967. "Technology innovation in financial services industry." Thesis, Massachusetts Institute of Technology, 2004. http://hdl.handle.net/1721.1/17891.

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Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management, 2004. Includes bibliographical references (leaves 96-98). Over the last few decades, we have seen an enormous evolution in the financial services industry driven by technology innovations. Indeed, we cannot imagine the current financial system without electronic fund transfers, ATMs, and Internet banking among many other innovative implementations. In fact, the financial services industry is the largest market to IT suppliers which makes the financial providers the preferred partners in many technological innovations such as mobile technologies, security devices and customer relationship management (CRM) tools. Although the importance of technology innovation is clear in transforming the financial services industry, we do not often find organizations getting sustainable competitive advantage though technology innovation. In fact, in most cases, financial providers have just been focused on being as good as the competition in terms of technology innovation, neglecting any sophisticated technology strategy that could enable them to primarily capture the value created by internal innovative ideas. The goal of this research is to evaluate the stage of technology innovation in the financial services industry, its strategic relevance to the organizations, and its governance models. Based on the information gathered through reviewing relevant literature and interviewing people involved with technology and financial services, our work will propose some technology strategies that could improve the effectiveness of innovation to different types of financial providers. by Gustavo J.C. Roxo da Fonseca. M.B.A.

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Raygan, Robert E. "Enterprise configuration management in a service-oriented architecture environment delivering IT services." Birmingham, Ala. : University of Alabama at Birmingham, 2007. https://www.mhsl.uab.edu/dt/2008r/raygan.pdf.

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Thesis (Ph. D.)--University of Alabama at Birmingham, 2007. Additional advisors: Dale W. Callahan, Laurie Joiner, Helmuth F. Orthner, Gregg Vaughn. Description based on contents viewed Oct. 6, 2008; title from PDF t.p. Includes bibliographical references.

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Komulainen, H. (Hanna). "Customer perceived value of emerging technology-intensive business service." Doctoral thesis, University of Oulu, 2010. http://urn.fi/urn:isbn:9789514261817.

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Abstract This study explores customer perceived value in the context of emerging technology-intensive business service, in particular a mobile advertising service that is at the application phase of development. The purpose of the study is to conceptualise customer perceived value as a multidimensional concept by exploring 1) the complex interaction between benefits and sacrifices 2) temporality and 3) learning. This way the study contributes to the existing research within services marketing and business relationships. The empirical part of the study is conducted in the form of a qualitative single-case study. The empirical setting organised to acquire data is qualitative real-life experiment. It consists of three field experiments that were organised by the research project to simulate real-life situations and to gain understanding of developing technological services that are not yet in commercial use. Interviews, observations and personal experiences form the main sources of information and are complemented by secondary documental data. In this study the sources of value are first identified, which enhances understanding of what kind of value customers perceive from emerging technological service. In addition, value sub-elements have a complex interaction in service value co-creation, since certain sacrifices made by users may increase the benefits they perceive, whereas some benefits can increase the sacrifices and thus reduce the customer perceived net value. Second, the concepts of expected value, realised value and potential value are identified which enables deeper understanding of the temporality of customer perceived value. Third, learning has an important role in customer perceived value. When looking at learning at the process level, it is a sacrifice, but at the outcome level it turns into a benefit and thus also amplifies the customer perceived net value. Learning is needed from the customer to be able to use the new technological service and utilise it effectively, which in turn leads the customer to perceive higher value from the service. Moreover, the temporal dimensions of value are connected to each other through the customer’s learning that varies according to its type and object at different points of time. For the service providers of new technological services understanding value related to the service and its production is essential. The future success and viability of these kinds of services requires that service providers know what kind of value their customers perceive from the service and especially what kind of future expectations they have for it. This study provides implications for the service providers on how to co-create value with their business customers and thus make technology-intensive business service a profitable business in the future.

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Avgeropoulos, Konstantinos. "Service Policy Management for User-Centric Services in Heterogeneous Mobile Networks." Thesis, KTH, Mikroelektronik och Informationsteknik, IMIT, 2004. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-93043.

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The Session Initiation Protocol (SIP) is a signaling protocol for IP-based media services that will be the de facto standard for future media-over-IP services. Since SIP User Agents (UAs) support a limited number of service types (usually one or two), we assume that the future user will need to operate several UAs simultaneously. These UAs will constitute the user's personal service network. In this thesis, we investigate architectures for policy-based management of this network so that it can be used in an efficient manner. To achieve this, we propose a new SIP entity, called the SIP Service Manager (SSM), which lies in the core of the management system. Finally, we evaluate our proposal by implementing one version of the SIP Service Manager. Session Initiation Protocol (SIP) är ett signaleringsprotokoll för IP-baserade mediatjänster som kommer att bli "de facto"-standard för framtida "media-över-IP"-tjänster. Då SIP User Agents (UAs) stöder ett begränsat antal typer av tjänster (oftast en eller två), antar vi att framtida användare kommer att behöva använda sig av flera UAs samtidigt. Dessa UAs utgör en användares personliga tjänstenätverk. I denna rapport, undersöker vi arkitekturer för policybaserad hantering (management) av detta nätverk, så att det kan användas effektivt. För att uppnå detta, föreslår vi en ny SIP-enhet, kallad SIP Service Manager (SSM), som är placerad i kärnan av hanteringssystemet. Slutligen utvärderar vi vår föreslagna lösning genom att implementera en version av en SIP Service Manager.

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Stanley, Dannie M. "Context-sensitive, adaptable, assistive services and technology." Virtual Press, 2008. http://liblink.bsu.edu/uhtbin/catkey/1399193.

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Our research posits a context-sensitive, adaptable, assistive services and technology system (CAAST) that takes advantage of the advancements in mobile computing to provide barrier-free access to environmental information and devices. To inform our research we explore the following topics: the deficiencies associated with current assistive technologies; the advances in wireless sensor node technology; the interference and accuracy problems associated with wireless location detection; the coordination problems associated with service discovery; the management and coordination problems associated with decentralized sensor nodes; the separation of information and activities from the human interface; the efficiency and abstraction problems associated with interface description languages; and the adaptation of information and activities to meet the needs of those with disabilities. As a result of our research into these areas we devise an assistive technology, CAAST, that intends to be a comprehensive approach to universal access to information and activities for those with disabilities. Department of Computer Science

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Li, Yue. "Future internet services based on LIPS technology." Electronic Thesis or Diss., Paris, ENST, 2018. http://www.theses.fr/2018ENST0024.

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Le protocole LISP (Locator/Identifier Separation Protocol) a été déposé en 2006 dans le but de résoudre les problèmes d’extensibilité de l’Internet. Ce protocole est basé sur le mécanisme de map-and-encap qui consiste à séparer une adresse IP en 2 éléments : le qui et le où. Une nouvelle entité réseau, le Mapping Distribution System (MDS) est alors nécessaire pour faire la réconciliation de ces deux éléments. Malgré le fait que le protocole LISP soit déjà standardisé par l’IETF, et déployé sur deux plateformes de tests, c’est toujours un protocole jeune, et il lui manque encore des métriques précises pour montrer toute son utilité sur de larges réseau. Dans ce papier, nous évaluons LISP selon trois aspects différents: • Les mesures sur le MDS. • Implémentation d’un outil de monitoring pour superviser le MDS. • L’évaluation des performances d’interconnexion sur l’internet legacy. • L’évaluation de la mobilité de LISP The Locator/Identifier Separation Protocol (LISP) was proposed in 2006 to initially address Internet scalability issues. It is based on a map-and-encap mechanism to split the who and the where of the current IP addresses. To retrieve the association between them, a new network entity called the Mapping Distribution System (MDS) is introduced. Although LISP is currently under standardization in Internet Engineering Task Force (IETF) and is deployed in the wild by two testbeds at the same time, it is still young. It lacks the thorough measurement work to show its real performance in large-scale networks. In this dissertation, we assess LISP from these different aspects: • The measurements on the MDS. • Proposing a comprehensive monitor to supervise the MDS. • The assessment of LISP interworking performance with legacy Internet. • The evaluation of LISP mobility

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Remmertz, Frank R. "Scope and limits of the German legal services act for legal tech service providers." Universität Leipzig, 2018. https://ul.qucosa.de/id/qucosa%3A21217.

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In contrast to as in other jurisdictions, such as the United States or the UK, out-of-court legal services in Germany are strictly regulated by a statute, the Legal Services Act, which came into force nearly a decade ago and superseded the former Legal Counsel Act (Rechtsberatungsgesetz). According to this act, out-of-court legal services must be expressly permitted and are, in principle, reserved to lawyers. Consequently, there are certain legal restrictions for tech providers offering legal services in Germany that must be observed. The following article deals with the scope and limits for offering legal services by legal tech providers in Germany according to the German Legal Services Act. The author explains why some legal tech business solutions offering legal services may be in conflict with this act, which is a significant issue of compliance for both legal tech start-ups and their investors. Entrepreneurs, stakeholders of legal tech start-ups and capital investors should weigh the economic opportunities and legal risks carefully before placing a legal tech start-up on the German market.

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Schwind, Michael. "Dynamic pricing and automated resource allocation for complex information services : reinforcement learning and combinatorial auctions /." Berlin : Springer, 2007. http://www.netlibrary.com/urlapi.asp?action=summary&v=1&bookid=197100.

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Schuster, Lisa. "Consumers' behavioural responses toward technology-based social products." Thesis, Queensland University of Technology, 2013. https://eprints.qut.edu.au/62030/2/Lisa_Schuster_Thesis.pdf.

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This thesis examined the determinants of consumers’ use of emerging mental health services delivered via mobile phone technology, which promise to provide cost-effective psychotherapeutic support where and when needed. It builds on the Model of Goal-Directed Behaviour by recognising the role that competition between behavioural alternatives plays in influencing consumers’ decision to use these services. The research employed a three-study, mixed-methodological approach.

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Ekman, Emelie. "Self-Scanning Services in Food Retail : An Investigation on how Self-Scanning Services are adopted in the Swedish Food Retail Environment from a Service Fascination Perspective." Thesis, KTH, Skolan för datavetenskap och kommunikation (CSC), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-188933.

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The retail industry is a competitive environment moving towards being rather service-oriented than product-oriented. It is hence essential for businesses to comprehend the market and act accordingly to differentiate themselves. A way of gaining competitive advantage and engage consumers is to invest in innovative technology. Self-scanning services are a fast-improving technology offering consumers a convenient way of shopping. To self-scan through scanners and via self-checkout cashiers are common on the Swedish food retail market. The retailing group ICA is however unique in the sense that they since 2014 additionally offer mobile self-scanning through their smartphone application “ICA Handla”[1]. Despite the increasing use of self-scanning services, there is a lack of research on this area. Thus it is of interest to further investigate the views regarding self-scanning. An interesting concept is ‘Service Fascination’, which is defined as a positive emotional state arising through conscious and subconscious effects when using innovative technology. By reviewing ‘Service Fascination’, it is possible to investigate how innovative technology is adopted. The thesis hence proves to what extent Service Fascination can be measured regarding self-scanning services using the Service Fascination Evaluation Model (SFEM). Based on the model, the essay suggests areas of improvement within ‘Service Fascination’ and depicts the views on self-scanning from the perspectives of consumers, retailers and experts. Tailored communication regarding self-scanning, depending on if the receiver is a non-user, a user or a retailer, is suggested to be further elaborated on. The quality of the self-scanning equipment and the appearance/features are moreover also key conclusions which are proposed to be further developed. Self-scanning services used in the right way are by the thesis' results argued to be a useful tool to differentiate on the Swedish food retail market. [1]http://www.ica.se/appar/ica-handla/ Livsmedelsdetaljhandeln är en konkurrenskraftig marknad som rör sig mot ett serviceinriktat klimat där upplevelser väger tyngre än produkter. Det är således viktigt för företag att förstå marknaden och anpassa sig för att särskilja sig. Ett sätt att uppnå konkurrensfördel och på samma gång engagera kunder är att investera i innovativ teknik. Självscanningstjänster är en snabbt växande teknik som erbjuder kunder ett bekvämt sätt att handla. Idag är det vanligt förekommande med självscanning genom scanners och “snabbkassor” på den svenska livsmedelsmarknaden. Detaljhandelsföretaget ICA är dock unika med sin tjänst att självscanna via mobiltelefonen med hjälp av “ICA Handla”-appen[1] som lanserades 2014. Trots den ökande användningen av självscanningstjänster finns det ett behov av mer forskning på området. Således är det av intresse att vidare undersöka synen på självscanning. Ett intressant begrepp är ”Service Fascination”, ett positivt känslotillstånd som uppkommer genom medveten och omedveten användning av innovativ teknik. Genom att studera ”Service Fascination” är det möjligt att undersöka hur innovativ teknik anammas. Uppsatsen visar därför till vilken grad Service Fascination kan mätas (gällande självscanning) med hjälp av “Service Fascination Evaluation”-modellen (SFEM). Baserat på modellen föreslår uppsatsen utvecklingspotential inom området Service Fascination och illustrerar synen på självscanning från kunders, ICA-handlares och experters perspektiv. Slutsatser som är föreslagna att arbeta vidare med är skräddarsydd kommunikation beroende på om mottagaren är en icke-användare, användare eller ICA-handlare. Kvaliteten på utrustningen och självscanningsenheters utseende/funktioner föreslås också att vidareutvecklas. Uppsatsens resultat motiverar för att självscanning som används på rätt sätt är ett användbart verktyg för att skapa konkurrensfördel på den svenska livsmedelsmarknaden. [1]http://www.ica.se/appar/ica-handla/

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Silva, Vieira Abel. "Residential Hot Water Services in Australia: Thinking Beyond Technology Selection to Enhance Energy Efficiency and Level of Service." Thesis, Griffith University, 2019. http://hdl.handle.net/10072/384916.

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By assessing the water lifecycle from an energy perspective, it becomes clear that domestic water heating systems play a considerable role in the urban water-energy nexus. However, the paucity of studies enhancing current understanding about how significant this contribution is may prove to be an impediment for the development of feasible initiatives when developing sustainable plans for water and energy resources concomitantly. The attainment of a clear understanding of the performance of Solar Water Heaters (SWHs) and Air Source Heat Pump Water Heaters (ASHPWHs) under different operational conditions is essential for decision-making, which requires accurate estimations of electricity savings potential and associated level of service. Therefore, reliable tools to predict the performance of renewable energy and energy efficient water heaters are required in order to prevent the installation of either oversized or undersized systems in residential buildings, which may lead to unintended outcomes for carbon policies. This issue is particularly relevant in Australia, where energy efficiency policies for the residential sector must take into account a vast number of climatic conditions due to the continental size of the country. This doctoral research study addresses the aforementioned knowledge gap. The overarching study aim was to investigate the performance of renewable energy and energy efficient water heating initiatives considering technical aspects (i.e. influence of technical specifications, site-specific conditions and user behaviour) and strategic considerations (i.e. key principles for decision-making). This aim was achieved by addressing the following four core study objectives: (1) to analyse the performance of residential water heating systems for different electricity supply tariffs, hot water tank sizes, and end-uses considering energy performance and service level indicators; (2) to identify key performance parameters for ASHPWHs in residential buildings by using a multi-parametric sensitivity analysis through theoretical models calibrated with empirical measurements; (3) to identify key performance parameters for SWHs in residential buildings by using a multi-parametric sensitivity analysis through theoretical models calibrated with empirical measurements; and (4) to develop an overarching Renewable Energy and Energy Efficiency Investment Decision Analysis (REEEIDA) framework based on a comprehensive literature review, and the application of the REEEIDA framework for water heating systems. A novel set of methodology underpinned by three measurement instruments was developed as part of the PhD research project. The first instrument (i.e. data generation) encompassed empirical analyses (laboratory experiment) and theoretical analyses (computational models). The second instrument (i.e. scenarios) was used to determine representative domestic hot water service patterns taking into consideration different site-specific conditions (e.g. weather conditions, electricity tariffs, cold water temperature, hot water temperature set-point for end-uses, etc.) and water heater types and configurations (e.g. ASHPWHs and SWHs). The third instrument (i.e. indicators) was used to evaluate water heaters considering aspects related to the water-energy nexus (i.e. energy intensity, and peak-hour and total power demand from electricity grids) and the level of service (i.e. compliance levels with minimum temperature thresholds for Legionella spp. control in hot water tanks and temperature requirements at end-use points). Three predominant analytical methods were used in the study, namely: multi-criteria analysis to achieve Objective 1; sensitivity analysis to achieve Objectives 2 and 3; and REEEIDA framework to achieve Objective 4. The methods and findings related to the four objectives are provided in four aligned journal papers included as chapters in this thesis (i.e. Chapters 4 to 7). Objective 1 findings revealed that SWHs appeared less prone to Legionella outbreaks, and water efficient front load washing machines are likely to cause an increase in the energy intensity of hot water supply services. For Objective 2, it was found that the coefficient of performance and the hot water storage tank capacity are the factors that most influence the energy consumption of ASHPWHs across different cities in Australia. Objective 3 findings indicate that the dust accumulation level on collectors is a key site-specific parameter for the energy performance and level of service of SWHs, outplaying several technical specification parameters (e.g. solar collector area and efficiency). The key findings of Objective 4 show that the optimisation of investments in renewable energy and energy efficiency can lead to a 48% reduction in the required funds for carbon mitigation targets. The overall PhD research project finding demonstrates the importance of comprehensive multi-parametric analyses to achieve energy efficiency and level of service requirements for residential hot water services. Thesis (PhD Doctorate) Doctor of Philosophy (PhD) School of Eng & Built Env Science, Environment, Engineering and Technology Full Text

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Reimers, Michiel Andries Fivaz. "Outsourcing information technology services / Michiel Andries Fivaz Reimers." Thesis, North-West University, 2006. http://hdl.handle.net/10394/1728.

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陳詠儀 and Wing-yi Chan. "The smart card technology in the financial services." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31268596.

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Savona, Maria. "Structural change, technology and the growth of services." Thesis, University of Sussex, 2005. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.412662.

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ANDUEZA, SILVIA GRISELDA. "INFORMATION TECHNOLOGY SERVICES OUTSOURCING: IT PROFESSIONALS ADVISORY EXPERIENCE." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2010. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=16713@1.

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A tecnologia da informação (TI) é um componente que influencia o desempenho da organização e sua aplicação efetiva se constitui em um desafio em função da agilidade com que as mudanças tecnológicas ocorrem e do volume de recursos financeiros e da especialização dos recursos humanos requeridos para sua implementação. Uma das estratégias adotadas pelas organizações para suprir as necessidades de TI é a terceirização parcial ou total da prestação dos serviços de TI. O objetivo do presente estudo foi descrever a essência do significado da experiência consultiva à luz percepção de profissionais que prestam serviços de consultoria na área de TI. Para atingir o objetivo proposto foi realizada uma pesquisa fenomenográfica, com o intuito de permitir que um grupo de quinze consultores atuantes em uma instituição pública de natureza reguladora colocasse de forma livre sua vivência relativa à prestação de serviços de consultoria de TI. A análise dos dados coletados resultou na identificação dos temas Significação da Área de Atuação, Conformação da Competência Consultiva, Valoração do Serviço e Predisposição Consultiva relacionados com a experiência consultiva de TI. Os significados atribuídos para esses temas permitiram propor uma descrição da essência desse tipo de experiência. A relevância da pesquisa jaz no fato de que, normalmente, a análise da terceirização enfatiza a relação contratual firmada entre a contratante e a contratada e reconhece o consultor apenas como um dos recursos necessários à prestação do serviço sem considerar as particularidades inerentes à atividade consultiva. Information technology (IT) is a component that influences organizations´s performance and its effective application constitutes a challenge due to the speed associated to technological changes and the amount of financial resources and expertise of human resources required for its implementation. One of the strategies adopted by organizations to meet the needs of IT is to outsource all or part of the provision of IT services. The objective of this study was to describe the essence of the meaning of advisory experience according to the perception of professionals who provide IT consulting services. To achieve this purpose, a phenomenographic research was conducted in order to allow a group of fifteen consultants working in a regulatory public institution freely put its experience on the provision of IT consulting services. The data analysis resulted in the identification of the themes Acting Area Significance, Competency Advisory Conformation, Services Valuation and Advisory Predisposition related to IT consulting. The meanings attributed for these subjects allowed to propose a description of the essence of this kind of experience. The relevance of the research lies in the fact that, typically, the outsourcing analysis emphasizes the outsourcing contractual relationship established between the contractor and the contracted company and recognizes the consultant as only one of the resources needed to provide the service without considering the peculiarities inherent to the advisory activity.

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Yilmaz, Erdem. "Technology strategies for transitioning from products to services." Thesis, Massachusetts Institute of Technology, 2017. http://hdl.handle.net/1721.1/113536.

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Thesis: S.M. in Engineering and Management, Massachusetts Institute of Technology, System Design and Management Program, 2017. Cataloged from PDF version of thesis. Includes bibliographical references (pages 77-79). Research in this thesis is motivated by product transitions, historically first from physical products to virtual products and lately from virtual products to services. The recorded music industry was focused on understanding the dynamics of transitions from one generation of use to another. The recorded music industry was selected to study as it is one of the most dynamic and rapidly changing industries. Results of the most recent transition in the industry are deeply investigated. Utilizing numerical computing techniques, and mathematical models inspired by ecology sciences, a software package was created to analyze technology transitions. The software package was used to analyze the music industry. Accuracy of the technique was demonstrated and the model parameters were investigated and discussed. Effective strategies for the service transition are discussed. Limitations and characteristics of the transition are further investigated. Both new and existing firms from other industries who adapted well into such transitions are examined with the purpose of understanding critical points in their strategies that allowed them to execute such transitions successfully. Architectures of modern systems that reflect on the transition, such as product as a service are discussed. A few examples from the industry in which some of the critical components are transitioning to service model that resembles the ones in the music industry are given. by Erdem Yilmaz. S.M. in Engineering and Management

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Chan, Wing-yi. "The smart card technology in the financial services /." Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19877183.

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Mpungose, Makhosazane Buselaphi. "Digital Communication: perceptions of rural communities on the safety of e-commerce transactions." Thesis, University of Zululand, 2012. http://hdl.handle.net/10530/1218.

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A thesis submitted in fulfilment of the requirements for the degree of Masters in Communication Science at the University of Zululand, South Africa, 2012. Advances in electronic service technology have created great opportunities as well as threats to organizations in various business and services sectors. As such businesses, either willingly or reluctantly, are increasingly embracing the Internet as distribution channel in order to remain competitive or gain market share. With particular reference to e-services, absence of accurate information on factors that have influenced user’s behaviour to adopt or use e-services could mislead an organization into adopting unhelpful solutions as it strives to accelerate the implementation of e-services. The study is undertaken by a student who lives in the heart of a rural community in South Africa and also attends a University which is based in a rural settlement. This study, based on the perceptions of rural communities on the safety of e-commerce transactions, investigates factors that influence adoption and usage of e-service, especially, in eNkandla rural communities. Factors were empirically tested against data collected from four hundred participants using survey questionnaires. Perceived complexity was found to be the most significantly related factor affecting e-service adoption in rural communities of eNkandla, followed in turn by privacy and compatibility. Quality of the Internet and its relative advantage also had a notable effect on e-service usage and adoption in eNkandla rural communities.

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Daskalopoulou, Athanasia. "A multilevel investigation of discretionary technology use in professional services." Thesis, University of Manchester, 2018. https://www.research.manchester.ac.uk/portal/en/theses/a-multilevel-investigation-of-discretionary-technology-use-in-professional-services(4bef57ee-75a2-4ba6-8d48-53e727683cde).html.

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Prior research has studied extensively technology mediation in services. Yet, much of this work focuses on the consumer (or customer) viewpoint and there is a scarcity of research that focuses on the service provider perspective. By extension, there is little empirical work on how service providers experience and interpret technology use that is discretionary in nature (i.e., not imposed at an organisational/firm level). This study focuses on the context of healthcare and aims to unpack healthcare service providers discretionary use of mobile applications (apps). The aim of this thesis is to gain new insights on the discretionary use of technology in professional services by investigating its multifaceted nature. In doing so, I bring together the theoretical constructs of legitimacy, institutional work, and institutional logics of neo-institutional theory, role theory, as well as theories of professional identity construction to study healthcare service providers experiences. The emergent findings are structured upon three chapters (articles) and develop specific research questions that address the overarching aims and objectives of the thesis. In essence, this research highlights three core aspects of discretionary technology use; (a) how it is experienced by service providers in regards to the logics and rules of a given institutional context (macro level), (b) how it is approached by service providers based on changes in their roles in the organisation (meso level), and (c) how it is interpreted by service providers in relation to their professional identity (micro level).

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Lo, Chi-lik Eric, and 盧至力. "Bridging data integration technology and e-commerce." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2003. http://hub.hku.hk/bib/B29360705.

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Smith, Heather Alison. "User perceptions of technology and the office." Thesis, London Metropolitan University, 1995. http://repository.londonmet.ac.uk/3276/.

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There appears to be a lack of research into user perceptions of technology and the office. Five studies of user perceptions of technology and the office were completed using questionnaires devised by the author (Studies 1-3), evaluation of videos produced by manufacturers (Study 4), and content analysis of media articles about computer-based technology (Study 5). In Study 1 eight factors were identified: information-handling, human contact, paper-handling, financial security, communication, technology, work, and health preservation. These factors reflected key features mentioned by respondents and accounted for 80.4% of the variance. In Study 2 subjects perceived that they would choose technology significantly more often than non-technology for document preparation, information management, and communication, and non-technology significantly more often than technology for decision-making. In Study 3 it was found that users and the computer industry seem to share broadly similar views of the nature of the Ideal Office’. However, while users appeared to emphasize an enhanced version of existing systems current developments seem to have the potential to create radical changes in the way people work and live. In Study 4 evaluation of video presentations about two prototype computer systems suggested that user perceptions could be deployed to evaluate the suitability of computer systems for application in different situations. In Study 5 content analysis of media portrayal of the computer industry supported the idea that the perceptions of technology and the office held by both users and the computer industry can also be categorised according to the eight dimensions identified above - thus, showing some convergence between the findings of different studies using different methodological approaches. However, whereas the users regarded all the dimensions as of broadly similar importance, the computer industry as represented by journalists appeared to regard technical details and financial issues as paramount. The thesis highlights the role of understanding user perceptions when evaluating technology and considering office work.

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Robertson, Rachael. "Veterans’ Service Experiences in Healthcare: a Self-service Technology Orientation." Thesis, University of North Texas, 2013. https://digital.library.unt.edu/ark:/67531/metadc500005/.

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This work focuses on how to improve medical services for veterans in a manner that will result in high levels of satisfaction and attainment of needed services. This research assess how veterans access healthcare and receive service. The problem to be addressed relates to reports by veteran healthcare organizations regarding the presence of gaps in coverage and customer service disparities in healthcare. Common concerns involve the gaps between veterans’ expectations for services and the provided services. This study created a survey instrument that contextualized components of established scales along with demographics and constructs specific to the current study. This study assessed the relationships among a variety of constructs and dimensions with healthcare expectations and service quality using a series of simple regressions. The results showed a statistically significant relationship between quality and the use or intention to use technology. The study supports the contention that respondents are willing to use self-service technologies. Technology that incorporates digital devices into healthcare services offers an opportunity to bridge service gaps and holds a promise for giving veterans faster access to service and care in a beneficial manner.

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Li, Xitong Ph D. Massachusetts Institute of Technology. "Using web data and services : technology, theory and evidence." Thesis, Massachusetts Institute of Technology, 2014. http://hdl.handle.net/1721.1/90071.

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Thesis: Ph. D., Massachusetts Institute of Technology, Sloan School of Management, 2014. Cataloged from PDF version of thesis. Includes bibliographical references. Many firms and individuals have been publishing data and services on the Web. It is necessary to develop advanced technology facilitating the use of Web data and services and to understand what impacts on firms and individuals would be. This thesis, composed of three essays, aims to explore (1) what technology could be developed to facilitate using Web data and services, and (2) what theoretical mechanisms are driving the impact of using Web data and services. The first essay describes an advanced technology for using Web services and the other two essays present some theoretical mechanisms and empirical evidences about how consumers are influenced by the data published on commercial webpages. The first essay presents a classification of the data misinterpretation problems that may occur when composing Web services. After the problem scope is identified, it proposes an approach to automatic detection and reconciliation of data interpretation conflicts in Web services composition. To validate and evaluate the approach, the first essay describes a prototype and demonstrates the approach can significantly alleviate the reconciliation efforts for Web services composition. The second essay explores how herding and social media Word of Mouth (WOM) drive product sales when commercial websites disclose the sales data in real-time on the product pages and integrate with social-networking platforms (e.g., Facebook, Twitter). Using a panel data set consisting of about 500 deals from Groupon.com, the second essay shows both herding and Facebook-mediated WOM lead to additional product sales, whereas Twitter-mediated WOM has no significant impact on sales. More importantly, it documents that herding and Facebook-mediated WOM are complements in driving sales. Given the fact that many commercial websites integrate with social-networking platforms and the importance of social media endorsements, the third essay investigates if online review ratings would affect consumers' decisions of endorsing via Facebook and purchasing products. It builds a stylized Bayesian learning model and derives three hypotheses. The empirical findings largely support the hypotheses. In particular, the results show that a favorable valence of online reviews causes to increase consumers' social media endorsements and the estimated effect is greater when the variance in the review ratings is larger. Moreover, the findings reveal that consumers exhibit different behaviors when they consider endorsing versus purchasing products. by Xitong Li. Ph. D.

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Chuindja, Ngniah Christian. "Application of Web Mashup Technology to Oyster Information Services." ScholarWorks@UNO, 2012. http://scholarworks.uno.edu/td/1568.

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Web mashup is a lightweight technology used to integrate data from remote sources without direct access to their databases. As a data consumer, a Web mashup application creates new contents by retrieving data through the Web application programming interface (API) provided by the external sources. As a data provider, the service program publishes its Web API and implements the specified functions. In the project reported by this thesis, we have implemented two Web mashup applications to enhance the Web site oystersentinel.org: the Perkinsus marinus model and the Oil Spill model. Each model overlay geospatial data from a local database on top of a coastal map from Google Maps. In addition, we have designed a Web-based data publishing service. In this experimental system, we illustrated a successful Web mashup interface that allows outside developers to access the data about the local oyster stock assessment.

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Hiraoka, Clemens. "Technology acceptance of connected services in the automotive industry." Wiesbaden Gabler, 2009. http://d-nb.info/994548346/04.

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Miles, Stephen B. (Stephen Bell) 1954. "Web services strategy." Thesis, Massachusetts Institute of Technology, 2003. http://hdl.handle.net/1721.1/17001.

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Thesis (S.M.M.O.T.)--Massachusetts Institute of Technology, Sloan School of Management, Management of Technology Program, 2003. June 2003. Includes bibliographical references (p. 116-123). This electronic version was submitted by the student author. The certified thesis is available in the Institute Archives and Special Collections. Everything is connected to everything. El Aleph (1945), by Jorge Luis Borges[1] This thesis addresses the need to simplify and streamline web service network infrastructure and to identify business models that best leverage Web services technology and industry dynamics to generate positive business results. Web services have evolved from the simple page-display protocol of their origin and now reach beyond the links that simply updated web data dynamically from corporate databases, to where systems can automatically transact. These Web services represent a series of network business technology standards and capabilities that irrevocably change the way in which businesses will do business. In fact, every business today is a networked business and has opportunities to grow using Web services. This study focuses on the implementation challenges in the financial services market, specifically the On Line Transaction Processing (OLTP) sector where legacy mainframes interface with multiple tiers of distribution through proprietary EDI links. The OLTP industry operates under stringent regulatory requirements for availability and audit-ability of not only who performed what transaction, but who had access to the information about the information. In this environment organizational demands on network infrastructure including hardware, software and personnel are changing radically, while concurrently Information Technology (IT) budgets are under pressure. The strategic choices for deploying web services in this environment may contain lessons for other industries where cost effective large scale processing, high availability, security, manageability and Intellectual Property Rights (IPR) are paramount concerns. In this paper we use a systems dynamics model to simulate the impact of market changes on the adoption of innovative technologies and their commoditization on the industry value chain, with the aim of identifying business models and network topologies which best support the growth of an Open Systems network business. From the results of the simulation we will derive strategic recommendations for networked business models and web services integration strategies to meet Line Of Business (LOB) objectives. by Stephen B. Miles. S.M.M.O.T.

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Mylonopoulos, Nikolaos. "The governance of information technology service provision." Thesis, University of Warwick, 1999. http://wrap.warwick.ac.uk/34705/.

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The governance of information technology (IT) service provision entails all those elements of the structure and process of contracting and organisation that are necessary in order to deliver effective and efficient IT services within today's organisations. This thesis develops a framework integrating those elements of governance with a view to explaining actual governance structures and to guiding relevant decisions in practice. Until the late 1980s, the principal concerns with respect to the organisation of IT activities revolved around the issues of centralisation versus decentralisation and end-user computing versus specialist control. Whilst contracts for various systems and services have always been a significant part of the IT department's activity, the issue of structuring such contracts took a prominent position on the management agenda in the beginning of 1990s with the proliferation of large contracts of the 'total outsourcing' kind. IT outsourcing rekindled interest in and reshaped the agenda of the organisation of IT provision. The debate on IT outsourcing provided the motivation and the starting point of this thesis. Thus, chapter 1 reviews this debate and, following on the opinion of others, recasts the question of 'whether to outsource or not' as 'how to set up the governance (i. e. the structure and process of contracting and organisation) of IT service provision'. In order to shed some light on the elements of governance, chapter 2 turns on a range of economic theories of the firm. These theories are critically reviewed and some preliminary suggestions as to how they might inform the governance of IT are put forth. The chapter concludes by setting the theoretical foundations for the rest of the thesis. The notion of a governance continuum between the ideal pure market and the ideal pure hierarchy is introduced. Actual governance structures, it is argued, can be placed on this continuum as individual instances. Before advancing onto more substantive work, chapter 3 pauses to reflect on the epistemological basis of this research project. The main principles of the epistemological position adopted here are taken from the philosophical arguments of transcendental realism. The implications of this epistemological position for the empirical methods and the theoretical claims made in this thesis are also examined. Chapter 4 documents an intensive case study at British Petroleum Plc. The purpose of this case study was to draw lessons from practice and to assess the relevance of the theories of chapter 2. This case study was an interactive learning process through which the researcher sought access to management practice in order to assess economic theories, while the managers at BP sought a broader understanding of IT outsourcing. The outcome of this interaction was the S-CAGE framework which coupled theoretical insights with practical relevance. The S-CAGE (Service Clustering And Governance Establishment) framework is described in detail in chapter 5. It is put forth as both an explanatory and a normative account of the governance of IT service provision. It is based on the notion of governance continuum, it introduces the idea of grouping services into clusters and it provides a classification of the elements of governance that should be customised to the characteristics of each cluster of services. Chapter 6 presents two further case studies aimed at evaluating the usefulness of SCAGE in understanding and explaining alternative outsourcing practices. ICI and Anglian Water have been visited for this purpose. On the basis of these cases, the concluding chapter summarises the strengths and limitations of the proposed framework. An attempt is also made to set forth some preliminary theoretical ideas extending the notions of clustering and governance continuum. The thesis concludes with a final short illustration of the use of the S-CAGE framework.

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Magarity, Mary T. "Information technology in in-service teacher education." Thesis, Queen's University Belfast, 1989. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.335994.

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LASORSA, IRENE. "Technology and Service Assessment Tools in Healthcare." Doctoral thesis, Università degli Studi di Trieste, 2017. http://hdl.handle.net/11368/2908174.

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The role of clinical engineers is rapidly changing and the economic constraints have pulled them towards new responsibilities to manage. Particularly, the assessment of health technologies has covered one of the most important areas among clinical engineers’ duties. Different techniques and methodologies for technology assessment and improvement are available in the literature and they are currently in use within hospitals and healthcare facilities. However, scientific research and practical needs seem to be misaligned, causing misuse of scientific results due to the lack of tools easy-to-use from practical perspective. This thesis aims at integrating methodologies, even derived from different sectors, for providing standardized and versatile tools that overcome the current issues, providing healthcare facility with a path to follow for choosing the best methodology to be used in diverse situations. Different case studies are presented, in order to cover the wide range of possibilities within health technology assessment (HTA). Particularly, technology assessment was performed on medical devices using both Hospital-Based HTA for an existing technology and horizon scanning for designing an innovative solution. Then the assessment was extended to hospital services, with particular attention to clinical engineering services, using Multi-Criteria Decision Analysis. Process improvement methodologies were also considered and applied to sterilization service that was also studied and assessed integrating the classical HTA approach with Multi-Criteria Decision Analysis. These studies allowed to identify a path useful from practical perspective and based on scientific approach aimed at helping healthcare professionals and clinical engineers to choose the best methodology in accordance to specific constraints and needs of particular situations.

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Andersson, Daniel, and Pontus Hjertqvist. "Customer Involvement in New Service Development - Organizational Implications and Challenges." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-256364.

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Course/Level: Master thesis, Strategic Marketing Management Authors: Daniel Andersson, Pontus Hjertqvist Thesis advisor: Jukka Hohenthal Title: Customer Involvement in New Service Development: Organizational Implications and Challenges Background: The nature of services is becoming technology-based, which implies that customers are becoming increasingly autonomous from the service firm. Understanding how to involve customers in the development process of such services as well as to recognize the challenges brought by customer involvement in this context should be seen as key issues for developing successful new services. Research questions: RQ1: How are customers involved in the development process of technology-based services? RQ2: How do challenges brought by customer involvement impede new service development? Purpose: The purpose of this thesis was to explore how an organization within the banking industry in Sweden involves its customers in the new service development process Methodology: A qualitative single embedded case study strategy, combining inductive and deductive reasoning. The empirical investigation was conducted using a triangulation of secondary data and primary data collected from semi-structured interviews. Conclusion: Customers are involved in three out of four of the fundamental phases in the development process. The findings acknowledged that a lack of formal routines and process of managing customer involvement impeded the organization to successfully involve customers in their new service development programs. As such, the findings suggests that organizations need to employ a new organizational design optimized for customer involvement in their NSD-programs, where current structures, processes, and mindsets need to be adjusted accordingly. Keywords: New service development, customer involvement, technology-based services, organizational challenges.

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Karam, Roula. "Multi-providers location based services for mobile-tourism : a use case for location and cartographic integrations on mobile devices." Phd thesis, INSA de Lyon, 2011. http://tel.archives-ouvertes.fr/tel-00694476.

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Les services géolocalisés (LBS) sont destinés à délivrer de l'information adéquate aux utilisateurs quelque soit le temps et l'endroit et ceci en se basant sur leur profil, contexte et position géographique. A travers n'importe quelle application dans ce domaine, par exemple m-tourisme, les utilisateurs souhaitent toujours recevoir une réponse rapide et précise en se déplaçant. Cependant, la qualité de service proposée par les fournisseurs cartographiques actuels (i.e. Google Maps, Bing, Yahoo Maps, Mappy ou Via Michelin) dépend de leurs données géographiques. En général, ces données sont stockées de plusieurs bases de données géographiques (BDG) dans le monde entier. D'autre part, le nombre croissant des différentes BDG couvrant la même zone géographique et la récupération des données/métadonnées non erronées pour un service quelconque, impliquent de nombreux raisonnements et de contrôles d'accès aux BDG afin de résoudre les ambiguïtés dues à la présence des objets homologues dupliqués sur l'écran mobile. Mon travail consiste à permettre cette intégration cartographique pour les applications mtourisme et ceci en récupérant les informations spatiales/non-spatiales (noms, positions géographiques, catégorie du service, détails sémantiques et symboles cartographiques) de plusieurs fournisseurs. Cependant, ceci peut conduire à visualiser des objets dupliqués pour le même point d'intérêt et causer des difficultés au niveau de la gestion des données. En outre, l'utilisateur sera dérouté par la présence de résultats multiples pour un même point. Donc, mon but ultime sera de générer automatiquement une carte unique intégrant plusieurs interfaces des fournisseurs sur laquelle les objets homologues seront intégrés avant de les visualiser sur l'écran mobile. Nos nouveaux concepts, basés sur certains algorithmes de fusion, sur l'ontologie pour assurer l'intégration au niveau sémantique et cartographique, sur l'orchestration des géo web services, sont implémentés dans des prototypes modulaires et évalués.

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Mortensen, Wayne. "Customer-supplier relations in the Australian information technology and telecommunications industry : a strategic perspective." Monash University, Faculty of Business and Economics, 1997. http://arrow.monash.edu.au/hdl/1959.1/8075.

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Saifi, Khader M. M. Al. "The impact of information technology on hospital management of Gulf Corporation Council public hospitals." Thesis, University of Hull, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.272025.

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Information technology (m has become crucial to the functioning of modern hospitals. It includes a range of human elements, infornlation, equipment, knowledge and systems. It is important to hospitals, as these are complex environments including many systems with diversity of functions, sub-systems, and professionals. The adoption of technology can be explained by four general theories: economic, political, social and globalization theory. Based on these theories five sets of reasons can account for the adoption of IT in a hospital environnlent. They are, practical; to solve existing problems, economic/business; to achieve d profit or reduce costs or both, rational; to achieve efficienL1' and effectiveness, social; to respond to pressure from society for political reasons and to increase positive image, and supply driven forces by which IT producers seek to sell their products and services. However, no one theory or set of reasons can by itself explain the precise drive for use of IT because nluch depends on each hospital's needs and surrounding drcunlStances. The purposes of this research are to investigate the extent to which IT is being used in Gulf Corporation Council (GCC) public hospitals, why IT has been adopted, and the impact of IT on hospital managementThe methods used in conducting this research were based lllainly on three established methods for searching and collecting infomlation; a literature review, the surveyor questionnaire, intervie,,'s and case studies. Five case studies in Qatar, the United Arab Emirates (UAE) and Bahrain were undertaken to cover Gee hospitals and medical centres populations. Most health and medical services in Gee Countries are provided by public hospitals which account for approximately 64% of total hospital provision, employ most medical professionals, mainly expatriates, and contain most patient beds. In Gee hospitals, IT is still in the early stages of implementation. IT has been found to be adopted at a low level due to reasons such as lack of awareness, other priorities in health policy strategies, and the low level of funding allocated. IT can provide hospitals with many benefits, solve many problems and has many inlpacts on human and functional systems, internal power balances and on the social status of hospitals. The benefits are found to be mostly in the areas of processing work. Therefore, the areas which were given priority for IT implementation were medical records, finance, and personnel areas. No significant impacts v"ere found on hospital structure, chain of conlllland, span of control and nUlllber of employees, however, itwas found that IT increased management power, hospitals' social in1age and hospital political power, while there were disagreements about IT impacts on employees' social relations. The evaluation of IT impacts on Gee hospital management shows that the impacts were not at the same level of intensity or direction, for example, sonle impacts ,",'ere positive and some negative; some significant, moderate or nurunlal, some ambiguous or obvious, were some were slow and some fast. Some efforts at Gee States level were made to develop a model of adopting IT but no real results were detected. However, the future role of IT in Gee public hospitals will be increasing perhaps at a slower pace, but two strategic issues should be given proper consideration; first; the role of the education system, research centers, and industrictl foundation, and the second strategy concerns hospital systems and services structure. This later is related to increased privatization of medical services, economic pressure, and changes in governments' employment strategy. The importance of this thesis is to draw the attention of decisionmakers to the role of IT as an efficient managerial tool in some respects and to provide a foundation for future studies

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Essex, Elizabeth. "A Service-Learning Approach to an Arts-based Technology Course to Increase Pre-service Teacher Receptivity to Teaching Technology." VCU Scholars Compass, 2009. http://scholarscompass.vcu.edu/etd/1690.

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The following question and sub-question guide this thesis project: 1) How does a service-learning approach in an arts-based technology course increase pre-service teacher receptivity to teaching technology? 2.) What are some barriers to teaching technology for pre-service teachers? A positive service-learning experience provides good learning models which have the potential to address the barriers to teaching technology for pre-service teachers by influencing their self-efficacy. Included in this thesis is a unit plan which responds to these research questions. There are many barriers to teaching technology for teachers including lack of funds, availability and quality of computer hardware and software, teaching models for using computer technology in instruction, time to learn to use computer technology, and teacher attitude (Rogers, 2000). A service-learning approach in an arts-based technology course could increase pre-service teacher receptivity to teaching technology by addressing these needs, the most important of which is providing pre-service teachers with a model for using computer technology in their instruction. Computer hardware and software availability is a problem which the teacher educator can address through writing a grant for funds, computer hardware and software, introducing the pre-service teachers to free and open source software, and negotiating with the partner school's administration and classroom teachers. Equally important is discussing this process with the pre-service teachers so they may learn from that experience. A positive experience teaching using computer technology has the potential to change pre-service teacher attitude about the ability of a teacher to influence students and their personal ability as a teacher (Wade, 1995; Root & Furco, 2001). Through service-learning, K-12 students and pre-service teachers have the opportunity to teach each other about digital art. It is through these unit plans that a mutual relationship is formed, which enables learning to occur on both ends. Throughout the unit plan, pre-service teachers are given time to reflect on their learning experiences and discuss what they are learning by working with the students. When teaching digital art to pre-service teachers, while it is important to give goals, guidelines and some basic instruction to lay the ground work for future discoveries, pre-service teachers and students alike need the opportunity to find the solutions to their own technical and artistic problems. The curricular ideas and unit plans contained within this thesis may serve as idea-generators for teacher educators interested in enriching their computer technology curriculum for pre-service teachers by incorporating service-learning into their practice. The big ideas were chosen to emphasize the idea of a learning community. Students and pre-service teachers develop a relationship over the course of teaching in which both learn from each other through the pre-service teachers' lessons and how the lessons are interpreted by the students. In effect, these unit plans are a beginning for future projects which integrate service-learning and the digital arts.

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Mustafa, Faisal. "Dynamic web services composition." Thesis, University of Huddersfield, 2014. http://eprints.hud.ac.uk/id/eprint/24698/.

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Emerging web services technology has introduced the concept of autonomic interoperability and portability between services. The number of online services has increased dramatically with many duplicating similar functionality and results. Composing online services to solve user needs is a growing area of research. This entails designing systems which can discover participating services and integrate these according to the end user requirements. This thesis proposes a Dynamic Web Services Composition (DWSC) process that is based upon consideration of previously successful attempts in this area, in particular utilizing AI-planning based solutions. It proposes a unique approach for service selection and dynamic web service composition by exploring the possibility of semantic web usability and its limitations. It also proposes a design architecture called Optimal Synthesis Plan Generation framework (OSPG), which supports the composition process through the evaluation of all available solutions (including all participating single and composite services). OSPG is designed to take into account user preferences, which supports optimality and robustness of the output plan. The implementation of OSPG will be con�gured and tested via division of search criteria in di�erent modes thereby locating the best plan for the user. The services composition and discovery-based model is evaluated via considering a range of criteria, such as scope, correctness, scalability and versatility metrics.

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Caldeira, João Carlos Palmela Pinheiro. "Information technology service management: an experimental approach towards IT service prediction." Master's thesis, FCT - UNL, 2009. http://hdl.handle.net/10362/2075.

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Dissertation presented to obtain a Masters degree in Computer Science Software development and software quality improvement have been strong topics for discussion in the last decades. Software Engineering has always been concerned with theories and best practices to develop software for large-scale usage. However, most times those theories are not validated in real live environments. Therefore, the need for experiments is immense. The incidents database can be an important asset for software engineering teams. If they learn from past experience in service management, then they will be able to shift from a reactive approach to a more proactive one. The main goal of this dissertation is shedding some light on the influential factors that affect incidents lifecycle, from creation to its closure, and also to investigate to what accuracy the ARIMA models are a valid approach to model and predict not only the ITIL incident management process, but also other ITIL processes and services in general. The dissertation presented herein is on the crossroads of Empirical Software Engineering and of the emerging area of Services Science. It describes an experiment conducted upon a sample of incident reports, recorded during the operation of several hundred commercial software products, over a period of three years (2005-2007), on six countries in Europe and Latin America. The incidents were reported by customers of a large independent software vendor. The primary goal of an Incident Management process is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. As a result of this, a software company can make use of a good incident management process to improve several areas of their business, particularly product development, product support, the relation with its customers and their positioning in the marketplace. The underlying research questions refer to the validation of which are the influencing factors affecting the incidents management lifecycle, and also aims at finding the existence of patterns and/or trends in incident creation and resolution based on a time series approach. Additionally, it presents the estimation, evaluation and validation of several ARIMA models created with the purpose of forecasting upon incident resolution based on incident creation historic data. Understanding causal-relationships and patterns on incident management can help software development organizations on optimizing their support processes and in allocating the adequate resources; people and budget.

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Mahdavi, Adrian. "Value Added Services and Content Platforms." Thesis, KTH, Mikroelektronik och Informationsteknik, IMIT, 2003. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-93112.

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Value-Added Services and Content Platforms (VAS and Content platforms) was carried out with in a group with same name at Tele2 AB in Kista, Stockholm. This group is responsible for network design, capacity planning, dimensioning, Acceptance testing (ATP test), and introducing of new functionality in Tele2's VASplatforms. Acceptance testing is performed on new devices (servers and other network components) in order to verify their capacity and performance guaranteed by their manufactures. Every platform has a guaranteed upper bound performance (based on the license a buyer has paid for), measured by different approaches. For instance for Short Message Service Center (SMSC) platforms, the measurement is based on the maximum number of SMS messages processed per second (SMS/sec), for Multimedia Messaging Service Center (MMSC) platforms the metric is the maximum number of MMS messages processed per second (MMS/sec), and for WAP Gateways it is the maximum number of WAP Transactions Per Second (TPS). This M.Sc. thesis project involved creating two graphical load generators for load testing of SMSC and MMSC platforms. These application-programs are not allowed to occupy unnecessary resources, or cause additional traffic on the radio network (when they are deployed), but they must be powerful enough in order to send and receive traffic in order to derive statistical data about the system's performance. This data will be used for behavioral analysis of these systems, and finally for verifying the guaranteed capacities. These tests are very important and decisive for service providers, who want to be able to offer good quality of service, guarantee availability, and offer reliability. In order to measure the performance and verify the guaranteed performance, two main scenarios were of great importance: Sending 5 messages per second during a interval of 5 minutes. This case will simulate a TV-contest in which the TV audiences submit messages to a predefined number in order to join the contest. Sending 3 Multimedia Messages per second during 30 minutes (for the MMSC performance measurement), and 7 SMS-messages per second during 120 minutes (for the SMSC performance measurement). This case attempts to simulate the traffic that will be generated in the minutes before and after Christmas or New Year. For behavioral analysis and performance measurement of the MMSC and the SMSC platforms an Open Queueing Network model is employed. In this model each server system is considered as a network, consisting of nodes, where each node represents one component inside the system. By considering each node as a single-server queueing system we can take advantage of queueing theory in order to drive several performance results.

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Fredén, Magnus. "Mobile Internet : Testing of Internet services." Thesis, KTH, Mikroelektronik och Informationsteknik, IMIT, 2005. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-92295.

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In addition to the problems that may occur in the Internet, the people who test mobile internet services confront additional challenges due to the wireless environment. If something goes wrong, it is very problematic for a tester to determine exactly where the error occurred and the reason why it occurred. Is it the software in the telephone that does not work properly, is the GPRS link stable, is the core network of the Internet working as it should, or is there something wrong at the server? The staff at Sony Ericsson has major difficulties determining where the origin of a problem is. They often simply know that something is not working. The major effort is often to detect the source of the actual problem rather than solving it. The PlayNow service provided by Sony Ericsson will be used as a reference service in this master’s thesis project. The PlayNow service is currently used for distributing ring signals. It is built on Internet standards, but depends on GSM’s specific features both for distribution and for e-commerce which makes it hard to test using existing web test tools. This Master’s Thesis examines the difficulties in establishing robust IP traffic links between a server and a mobile telephone. It examines the entire communication path between the mobile telephone and the server, and focus on how to detect (potential) errors. Within this project, development of a test tool is included. It supports features necessary for testing the reference service PlayNow. This report covers many different technologies within the mobile internet such as GSM, GPRS, and mobile IP. Moreover, the normal infrastructure of the Internet will also be considered; as well as how the different parts interact in an environment consisting of a mobile Internet with GPRS. A major part of the project has been evaluation of the communication link between a mobile device and a server. Additionally, some efforts have focused on developing the new test tool. Utöver de problem som kan uppstå på Internet, konfronteras testare av mobila tjänster av ytterligare utmaningar på grund av den trådlösa miljön. Går något fel kan det vara väldigt svårt att lokalisera var problemet har uppstått och anledningen till varför det uppkom. Är det mjukvaran i telefonen som inte fungerar, är GPRS anslutningen stabil, fungerar kommunikationen över Internet som det ska, eller är det något fel med applikationsservern? De anställda på Sony Ericsson har många gånger stora problem att definiera vad källan till ett problem är. Ofta vet de bara att något är fel. Den stora mödan är ofta att hitta källan till problemet snarare än att lösa det. Tjänsten PlayNow som tillhandahålls av Sony Ericsson är referenstjänst för detta arbete. För närvarande används PlayNow för distribuering av ringsignaler. Tjänsten bygger på Internetstandards, men är även beroende av GSM specifika delar för både distribution och e-handel, vilket gör det svårt att testa denna tjänst med vanliga testverktyg för webben. I detta examensarbete undersöks svårigheterna med att etablera robust IP trafik mellan en mobiltelefon och en server och fokuserar på hur potentiella fel kan upptäckas. Inom ramen för detta arbete har ett testverktyg utvecklats. Detta verktyg tillhandahåller funktionalitet för att testa referenstjänsten PlayNow. Denna rapport behandlar många olika teknologier inom mobilt Internet, såsom GSM, GPRS och Mobil IP. Utöver detta har den vanliga Internet teknologin behandlas. Så som de andra delarna som är inkluderade i mobilt Internet med GPRS. En större del av arbetet har varit utvärdering av kommunikationsvägen mellan klient och server. Utöver detta har en del ansträngning lagts på att utveckla det nya testverktyget. Denna rapport visar på de svårigheter i att hitta källan till ett problem i kommunikationsvägen, vilka kan vara mycket svåra att hitta. För att göra felsökning enklare har ett testverktyg utvecklats. Med hjälp av detta nyutvecklade testverktyg, många brister i konfigurationen av PlayNow servern har blivit upptäckta och tillrättade.

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Reed, Bryan M. "Human services organizations : improving service delivery through information technology /." 2004. http://emp3.hbg.psu.edu/theses/available/etd-04302004-200204/.

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Dissertations / Theses on the topic 'Service's technology'

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