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Journal articles on the topic 'Service and Reliability'

Author: Grafiati

Published: 5 June 2025

Last updated: 2 August 2025

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1

Galetzka, Mirjam, Joost W. M. Verhoeven, and Ad Th H. Pruyn. "Service validity and service reliability of search, experience and credence services." International Journal of Service Industry Management 17, no. 3 (2006): 271–83. http://dx.doi.org/10.1108/09564230610667113.

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2

Knezevic, Jezdimir. "Mirce mechanics analysis of in-service reliability of NASA-contracted commercial re-supply services." MEST Journal 4, no. 1 (2016): 41–52. http://dx.doi.org/10.12709/mest.04.04.01.05.

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3

Anam, Chairil, Nurul Qomariah, and Rusdiyanto Rusdiyanto. "SERVICE QUALITY STUDY ON CUSTOMER SATISFACTION AT KSP ASRI BONDOWOSO." Dynamic Management Journal 8, no. 3 (2024): 674. http://dx.doi.org/10.31000/dmj.v8i3.12022.

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This research aims to determine the influence of service quality, namely tangible (physical evidence service), reliability (reliability service), responsiveness (response service), assurance (guarantee service) and empathy (empathetic service) on KSP Asri Bondowoso customer satisfaction. This type of research is quantitative causality research. The population in this study were all KSP Asri Bondowoso customers with a sample of 90 saving customers. Sampling was carried out using non-probability techniques. Data collection techniques were carried out using questionnaires. Data analysis was carri

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Tiwari, Anurag, and Vinod Kumar Mishra. "Colored Petri Net Based Techniques for Constructing Reliable Web Service Composition." International Journal of Advance Research and Innovation 6, no. 1 (2018): 9–14. http://dx.doi.org/10.51976/ijari.611803.

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In today's scenario, there are many web services around the web. This service has its own limited functionality. A single service can not satisfy the users' requests, so we need to combine these services in a set of services. Web service composition uses certain standard protocol to provide these services such as UDDI, SOAP, and WSDL. Reliability of composite web service which is an important aspect. The analysis of reliability in this scenario is not an easy task. In this paper we have proposed a model named Coloured Petri net based Reliability in Composite Web Service (CPN-RCWS). Using this

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ABELSON, P. H. "Reliability of Electric Service." Science 245, no. 4919 (1989): 689. http://dx.doi.org/10.1126/science.245.4919.689.

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6

Burns, S., and G. Gross. "Value of service reliability." IEEE Transactions on Power Systems 5, no. 3 (1990): 825–34. http://dx.doi.org/10.1109/59.65911.

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7

Xie, Chunli, and Jianguo Ren. "A Dynamical Reliability Prediction Algorithm for Composite Service." Mathematical Problems in Engineering 2014 (2014): 1–10. http://dx.doi.org/10.1155/2014/917903.

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Dynamic selection and dynamic binding and rebinding at runtime are new characters of composite services. The traditional static reliability prediction models are unsuitable to dynamic composite services. A new reliability predicting algorithm for composite services is proposed in this paper. Firstly, a composite service is decomposed into composition unites (executing path, composite module and atomic service) according to their constituents. Consequently, a hierarchical graph of all composite units is constructed. Lastly, a new dynamic reliability prediction algorithm is presented. Comparing

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WANG, DAZHI, and KISHOR S. TRIVEDI. "MODELING USER-PERCEIVED RELIABILITY BASED ON USER BEHAVIOR GRAPHS." International Journal of Reliability, Quality and Safety Engineering 16, no. 04 (2009): 303–29. http://dx.doi.org/10.1142/s0218539309003411.

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Service Reliability is an important consideration for new service deployment. Traditional system-oriented measures are no longer adequate to describe the reliability perceived by the user. In this paper we propose a general service reliability analysis approach based on user behavior, and derive formulas to compute service reliability from the user model and service models. The derived user-perceived service reliability incorporates the user task reliabilities, the dependencies of different user tasks, and various types of user behavior besides failure and recovery of system hardware and softw

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9

Wang, Zhongjie, Shaopeng Wang, Dianhui Chu, and Xiaofei Xu. "Redundancy-Based Reliability Enhancement for Composite Services." International Journal of Web Services Research 11, no. 3 (2014): 27–51. http://dx.doi.org/10.4018/ijwsr.2014070102.

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Reliability is a key performance indicator of distributed service systems. On the condition that a customer raises a demand with a very strict reliability, it is possibly difficult for a service broker to offer a composite service that fully satisfies the reliability expectation. In the real world, the customers would like to pay extra money to assure the successful execution of a composite service, and the brokers usually adopt a redundancy-based mechanism to enhance the reliability of the composite service. The authors consider two scenarios of reliability enhancement: (1) a composite servic

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10

Muruganantham, B., and K. Vivekanandan. "Multi Perceptional Optimality Matrix Based Web Service Reliability Model." Journal of Software 10, no. 9 (2015): 1045–55. http://dx.doi.org/10.17706//jsw.10.9.1045-1055.

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Muruganantham, B., and K. Vivekanandan. "Multi Perceptional Optimality Matrix Based Web Service Reliability Model." Journal of Software 10, no. 9 (2015): 1045–55. http://dx.doi.org/10.17706/jsw.10.9.1045-1055.

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12

Xiong, Wei, Zhao Wu, Bing Li, and Qiong Gu. "A Constrained Learning Approach to the Prediction of Reliability Ranking for WSN Services." International Journal of Web Services Research 14, no. 3 (2017): 33–52. http://dx.doi.org/10.4018/ijwsr.2017070103.

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Wireless Sensor Network Service Applications (WSAs) are playing an important role in Wireless Sensor Network (WSN), which bridge the gap between WSN and existing widely deployed Service-Oriented Architecture (SOA) technologies. Function properties of WSN services are important, which assure correct functionality of WSA. Meanwhile, nonfunctional properties such as reliability might significantly influence the client-perceived quality of WSA. Thus, building high-reliability WSA is a critical research problem. Reliability rankings provide valuable information for making optimal WSN service select

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13

Bora, Abhijit, and Tulshi Bezboruah. "Some Aspects of Reliability Evaluation of Multi Service Multi-Functional SOAP Based Web Services." International Journal of Information Retrieval Research 8, no. 4 (2018): 24–38. http://dx.doi.org/10.4018/ijirr.2018100102.

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Reliability evaluation of multi service multi-functional SOAP based web services for high load of users is important from the perspective of operational quality of the service, users and developers. In this article, the authors have emphasized on developing a novel methodology for evaluating the reliability of web service for high load. A prototype research medical web service is considered to predict the reliability of the service by using this methodology. The authors called the service as PMedWS (Prototype Medical Web Service). They performed stress and load testing on the web service using

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14

Zhang, Guojun, Liping Chen, and Weitao Ha. "Service Selection of Ensuring Transactional Reliability and QoS for Web Service Composition." Mathematical Problems in Engineering 2012 (2012): 1–15. http://dx.doi.org/10.1155/2012/641361.

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Service-Oriented Architecture (SOA) provides a flexible framework of service composition. Using standard-based protocols, composite service can be constructed by integrating component services independently. As component services are developed by different organization and offer diverse transactional properties and QoS characteristics, it is a challenging problem how to select suitable component services which ensure reliable execution of composite Web service and construct the optimal composite Web service. In this paper, we propose a selection approach that combines transactional properties

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Map, Jurnalmap, and Eskalinda ÔÇÄ. "KUALITAS PELAYANAN KESEHATAN DI PUSKESMAS ENOK TEMBILAHAN KABUPATEN INDRAGIRI HILIR." MAP (Jurnal Manajemen dan Administrasi Publik) 4, no. 1 (2021): 28–40. http://dx.doi.org/10.37504/map.v4i1.303.

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This study aims to describe the quality of health services in Enok Tembilahan Health Center. This research is a type of quantitative descriptive research, with dimensions of service quality according to Parasuraman, Zeithaml and Berry consisting of Tangibles (direct evidence), Reliability, Responsiveness (responsiveness), Assurance (assurance) and Empathy. The results of studies that have been conducted on service quality at Enok Tembilahan Health Center in health services, from the five dimensions namely Tangibles (direct evidence), Reliability, Responsiveness, Assurance and Empathy, the qual

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Djusar, Syahtriatna, Muhamad Sadar, and Elvira Asril. "Analisa Kualitas Layanan Sistem Smart Unilak Menggunakan Servqual Method." Digital Zone: Jurnal Teknologi Informasi dan Komunikasi 11, no. 2 (2020): 278–90. http://dx.doi.org/10.31849/digitalzone.v11i2.5331.

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Keberhasilan suatu layanan, dilihat dari sisi pandang / persepsi user dari Sistem Informasi tersebut. Pengguna menggunakan persepsinya, untuk menilai secara keseluruhan terhadap kualitas sistem informasi. Tujuan dari penelitian ini untuk mengetahui pengaruh dimensi Service Quality (servqual) yakni Tangibles, Reliability, Responsiveness, Assurance dan Empathy, terhadap Kualitas Layanan yang terkait dengan Kepuasan Mahasiswa sebagai Pengguna SMART Unilak di layanan PDPT Unilak. Dari 981 mahasiswa Fasilkom, maka yang menjadi objek penelitian ini adalah 64 mahasiswa yang mengisi kuisioner dan sesu

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17

El Wafa, Faqih. "Determinants Of The Decision Of Indonesian Workers (Tki) To Become Customers At Bank Syariah Indonesia." Jurnal Indonesia Sosial Teknologi 4, no. 10 (2023): 1630–36. http://dx.doi.org/10.59141/jist.v4i10.764.

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Hamlet, it can be concluded that Ampeldento Hamlet has a large area of 8x6m2 for a capacity of 5 service personnel. The service room has service tables, activity tables, 2 sets of Electronic Community Identity Card recording equipment, and remote benches intended for residents waiting for services. The Ampeldento Hamlet office does not yet have sufficient service facilities to provide services to residents such as at least a chair in the waiting room, there is no table for writing in the waiting room, and data tools do not yet exist. Facilities such as generators are not maximized, so when the

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18

Reed, Sean, John Andrews, Sarah Dunnett, Magnus Karlberg, Lennart Karlsson, and Magnus Löfstrand. "Modelling Service Support System Reliability." IFAC Proceedings Volumes 43, no. 3 (2010): 56–61. http://dx.doi.org/10.3182/20100701-2-pt-4012.00011.

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19

Hashim, Mohammad. "Measuring Reliability in Service Industries." Management Decision 25, no. 4 (1987): 46–51. http://dx.doi.org/10.1108/eb001462.

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20

Mod Ali, N. "Reliability in individual monitoring service." Radiation Protection Dosimetry 144, no. 1-4 (2010): 90–94. http://dx.doi.org/10.1093/rpd/ncq454.

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21

Hall, W. Brent. "Reliability of Service‐Proven Structures." Journal of Structural Engineering 114, no. 3 (1988): 608–24. http://dx.doi.org/10.1061/(asce)0733-9445(1988)114:3(608).

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22

Wang, Hao, Yang Richard Yang, Paul H. Liu, Jia Wang, Alexandre Gerber, and Albert Greenberg. "Reliability as an interdomain service." ACM SIGCOMM Computer Communication Review 37, no. 4 (2007): 229–40. http://dx.doi.org/10.1145/1282427.1282407.

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23

Benezech, Vincent, and Nicolas Coulombel. "The value of service reliability." Transportation Research Part B: Methodological 58 (December 2013): 1–15. http://dx.doi.org/10.1016/j.trb.2013.09.009.

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24

Dai, Y. S., M. Xie, and K. L. Poh. "Reliability of grid service systems." Computers & Industrial Engineering 50, no. 1-2 (2006): 130–47. http://dx.doi.org/10.1016/j.cie.2005.12.004.

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25

SAINTIS, LAURENT, EMMANUEL HUGUES, CHRISTIAN BES, and MARCEL MONGEAU. "COMPUTING IN-SERVICE AIRCRAFT RELIABILITY." International Journal of Reliability, Quality and Safety Engineering 16, no. 02 (2009): 91–116. http://dx.doi.org/10.1142/s0218539309003319.

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This paper deals with the modeling and computation of in-service aircraft reliability at the preliminary design stage. This problem is crucial for aircraft designers because it enables them to evaluate in-service interruption rates, in view of designing the system and of optimizing aircraft support. In the context of a sequence of flight cycles, standard reliability methods are not computationally conceivable with respect to industrial timing constraints. In this paper, first we construct the mathematical framework of in-service aircraft reliability. Second, we use this model in order to demon

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26

Popović, Branko. "Product and service reliability estimation." Journal of Engineering Management and Competitiveness 9, no. 2 (2019): 124–33. http://dx.doi.org/10.5937/jemc1902124p.

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27

Shimin, Tarannum Islam. "Measuring Service Gap of Higher Education in Bangladesh - A Comparative Study between Public University and Private University." International Journal of Science and Business 2, no. 3 (2018): 491–502. https://doi.org/10.5281/zenodo.1345070.

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<strong>Abstract:</strong> The study investigates the gap between student’s expectations and perceptions regarding higher education services in Bangladesh with a special focus on SERVQUAL model along with the following dimensions: Tangibility, Reliability, Responsiveness, Assurance, and Empathy. Thirteen public and private universities were surveyed. Average 20 students were taken as a sample from the universities. As of students perception, the services gap (Expected service - Perceived service), in the dimensions of tangibility, responsiveness, assurance and empathy, is significant bec

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28

Medhi, Subhash, Abhijit Bora, and Tulshi Bezboruah. "Investigations On Some Aspects of Reliability of Content Based Routing SOAP based Windows Communication Foundation Services." International Journal of Information Retrieval Research 7, no. 1 (2017): 17–31. http://dx.doi.org/10.4018/ijirr.2017010102.

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The web services have emerged as a web based matured and popular technology paradigm. Due to increasing popularity, the reliability assurance and prediction have acquired more attentions to the developers, researchers and service providers. In this paper, the authors propose to design, develop and implement a service oriented prototype research electronic automated teller machine service using Windows Communication Foundation technology to study and predict some reliability aspects of web services. One master service is designed to authenticate a particular user to access services that is acti

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Ahmad, Lahusin, Hamim Udin, and Isa Rusli. "Optimizing Policy for Online Seaman Book Services at the Class III Gorontalo Port Authority and Harbor Master's Office." International Journal of Current Science Research and Review 08, no. 01 (2025): 172–82. https://doi.org/10.5281/zenodo.14636432.

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Abstract : This study aims to evaluate and analyze the development of online Seafarer Book services at the Port Authority and Syahbandar Class III Gorontalo Office, focusing on various aspects of public service theory indicators such as tangibles, empathy, reliability, responsiveness, and assurance. This research uses a qualitative approach with a case study design, focusing on implementing the online Seafarer Book service. Data is collected through interviews, observations, and document reviews from various stakeholders involved in providing services. The findings show that the online Sailor

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30

He, Pan, Jie Xu, Kai Gui Wu, and Jun Hao Wen. "A Dynamic Service Pool Size Configuration Mechanism for Service-Oriented Workflow." Advanced Materials Research 186 (January 2011): 499–504. http://dx.doi.org/10.4028/www.scientific.net/amr.186.499.

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Service-oriented workflows are the fundamental structures in service-oriented applications and changes in the workflow could cause dramatic changes in system reliability. In several ways to re-heal workflows in execution, re-sizing service pools in the workflow is practical and easy to implement. In order to quickly adjust to workflow or environmental changes, this paper presents a dynamic service pool size configuration mechanism from the point of view of maintaining workflow reliability. An architecture-based reliability model is used to evaluate the overall reliability of a workflow with se

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Amalia, Davina, Dwita Aryadina Rachmawati, and Hairrudin Hairrudin. "Hubungan Indeks Kepuasan Pasien tentang Mutu Pelayanan Dimensi Kehandalan dengan Minat Berobat Kembali di RSD Kalisat Kabupaten Jember." Pustaka Kesehatan 6, no. 2 (2018): 278. http://dx.doi.org/10.19184/pk.v6i2.7668.

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 RSD Kalisat is one of the hospital that is very concern with the quality of health services. The reliability of service quality is often perceived as the most important dimension for the customer. Quality of service is very influential on patient satisfaction. If the health care provided is good, then the patient will be satisfied and the possibility to reuse services in health care-related agencies will increase. The purpose of this study was to determine the correlation between patient satisfaction index in the reliability of service quality with utility at RSD Kalisat. This study use

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Islam, Muh Syaiful, Nasir Hamzah, and Amir Mahmud. "Pengaruh Kualitas Layanan Terhadap Kepuasan dan Loyalitas Nasabah Pada PT Bank Negara Indonesia (Persero) Tbk Unit Siwa Kabupaten Wajo." Tata Kelola 7, no. 2 (2020): 163–78. http://dx.doi.org/10.52103/tatakelola.v7i2.153.

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Tujuan penelitian ini adalah untuk menganalisis pengaruh kualitas layanan melalui (Tangible, Reliability, Responsiveness, assurance, Emphaty) terhadap kepuasan nasabah. Untuk menganalisis pengaruh layanan melalui Tangible, Reliability, Responsiveness, assurance, Emphaty) terhadap loyalitas nasabah. Untuk menganalisis pengaruh kepuasan nasabah terhadap loyalitas. Untuk menganalisis kualitas layanan (Tangible, Reliability, Responsiveness, assurance, Emphaty) melalui kepuasan nasabah pada PT Bank Negara Indonesia (Persero), Tbk Unit Siwa Kabupaten Wajo. Untuk mengimplemasikan tujuan tersebut maka

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Islam, Muh Syaiful, Nasir Hamzah, and Amir Mahmud. "Pengaruh Kualitas Layanan Terhadap Kepuasan dan Loyalitas Nasabah Pada PT Bank Negara Indonesia (Persero) Tbk Unit Siwa Kabupaten Wajo." Tata Kelola 11, no. 2 (2024): 71–87. http://dx.doi.org/10.52103/jtk.v11i2.153.

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Tujuan penelitian ini adalah untuk menganalisis pengaruh kualitas layanan melalui (Tangible, Reliability, Responsiveness, assurance, Emphaty) terhadap kepuasan nasabah. Untuk menganalisis pengaruh layanan melalui Tangible, Reliability, Responsiveness, assurance, Emphaty) terhadap loyalitas nasabah. Untuk menganalisis pengaruh kepuasan nasabah terhadap loyalitas. Untuk menganalisis kualitas layanan (Tangible, Reliability, Responsiveness, assurance, Emphaty) melalui kepuasan nasabah pada PT Bank Negara Indonesia (Persero), Tbk Unit Siwa Kabupaten Wajo. Untuk mengimplemasikan tujuan tersebut maka

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Tan, Lay Hong, Liem Gai Sin, Steven Sing, et al. "Riding the Wave of Satisfaction: Exploring Service Quality and Customer Satisfaction in Ride-Hailing Services." International Journal of Tourism & Hospitality in Asia Pasific 8, no. 2 (2025): 293–313. https://doi.org/10.32535/ijthap.v8i2.4010.

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In Malaysia, ride-hailing services like Grab Car increasingly supplement public transport. This study examines how five service quality dimensions—tangibility, empathy, responsiveness, reliability, and assurance—affect customer satisfaction. Using a quantitative method, data were collected via an online survey of 100 respondents and analyzed through regression analysis. The results show that perceived service reliability (β = 0.345, p < 0.001) and assurance (β = 0.439, p < 0.001) significantly and directly influence customer satisfaction, explaining 50.3% of the variance (R² = 0.503). Em

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35

Maesaroh, Tri Shinta. "RELATIONSHIP OF SERVICE QUALITY DIMENSIONS WITH SERVICE SATISFACTION ANTENATAL CARE." Journal of Applied Health Management and Technology 2, no. 4 (2020): 128–36. http://dx.doi.org/10.31983/jahmt.v2i4.6464.

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According to data and health information from the Grobogan District Service, Puskesmas Godong II is one of the Puskesmas with the coverage of Antenatal Care lowest. In 2016 the coverage of K1 was 100%, K4 was 94.42% and in 2017 KI was 100%, K4 was 93.37%. The gap that occurs between K1 and K4 is due to patients feeling dissatisfied with the services provided so that patients do not make repeat visits and have an impact on the decline of in coverage Antenatal Care. The purpose of this study to determine the relationship of the dimensions of quality of service reliability (reliability), responsi

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36

Shang, Zong Min. "Exception Handling in Service-Based Business Processes by Applying Adaptation Planning Graph." Applied Mechanics and Materials 241-244 (December 2012): 2982–85. http://dx.doi.org/10.4028/www.scientific.net/amm.241-244.2982.

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This paper proposes an exception handling mechanism based on Adaptation Planning Graph for service-based business processes. A three-layer representation model of service-based business process is introduced firstly. And then, Logic Model of Service-based Business Process and Adaptation Planning Graph are introduced to enforce reliability of composite Web Services at run-time. Simulations prove that this approach can efficiently guarantee the reliability of composite services at run-time.

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Seda Otieno, Protus, and Krishna Govender. "Managing airport service quality – the impact of self-service technologies." Investment Management and Financial Innovations 13, no. 3 (2016): 387–93. http://dx.doi.org/10.21511/imfi.13(3-2).2016.11.

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The impact of self-service technologies on service quality at a major international airport in South Africa, was determined using an adapted SERVQUAL instrument, which focused on Reliability, Convenience, Ease of Use and fulfillment, by developing and testing three hypotheses, which postulated relationships between the aforementioned. The data from a systematic random sample of 318 passengers collected during peak hours at the international departures terminals was analyzed using inferential statistics, confirmed that there is an association between convenience and fulfilment; between ease of

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Nur, Muhammad, and Yohanes Fritantus. "Service Quality and User Satisfaction of Border Area Library Services." Jurnal Ad'ministrare 8, no. 1 (2021): 77. http://dx.doi.org/10.26858/ja.v8i1.16342.

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This study aims to determine the description of the quality of library services at the Regional Libraries in the border area of North Central Timor Regency and to determine the description of the satisfaction of library service users in the border areas in North Central Timor Regency, East Nusa Tenggara Province. Regional library services seen from indicator 1). Proof of Display (Tangibles); 2). Reliability (Reliability); 3) Responsiveness (Responsiveness); 4) Assurance; and Empathy (Emphaty). As for the variable service user satisfaction based on indicators 1) Quality of products / services;

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Chen, Xinyou, Cheng Guang, and Du Hua. "Credibility Analysis of Accounting Cloud Service Based on Complex Network." Journal of Sensors 2022 (June 11, 2022): 1–11. http://dx.doi.org/10.1155/2022/5420772.

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Compared with the previous accounting information system (hereinafter referred to as AIS), the dynamic and changing environment of accounting cloud service, cloud storage away from enterprise entities, service modules selected for purchase, and seamless dynamic configuration. With the emergence of new situations such as the reconstruction of accounting information processing process, the emergence of new features increases the information risk of enterprises. Therefore, taking reasonable and effective measures can enable enterprises to intuitively understand whether AIS is credible in the acco

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40

Josephine, John, Mseti Samwel, and T. Ngonzi Tibuhinda. "THE EFFECT OF SERVICE QUALITY ON HEALTH SECTOR CUSTOMER LOYALTY A CASE OF NHIF-CERTIFIED HEALTH FACILITIES IN MWANZA CITY, TANZANIA." ISIR Journal of Business and Management Studies (ISIRJBMS) 1, no. 3 (2024): 54–69. https://doi.org/10.5281/zenodo.14332914.

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<em>The paper highlights a significant concern regarding the relationship between service quality and customer loyalty in health insurance facilities in Mwanza City. By understanding the impact of service quality dimensions on customer loyalty, this research aims to provide insights for healthcare providers to enhance patient satisfaction and retention. The primary objective of the research was to examine how various dimensions of service quality impact customer loyalty towards NHIF services. The examination focused on five key aspects of service quality: reliability, assurance, tangibility, r

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Sugiarto, Sigit, and Vivi Octaviana. "Service Quality (SERVQUAL) Dimensions on Customer Satisfaction: Empirical Evidence from Bank Study." Golden Ratio of Marketing and Applied Psychology of Business 1, no. 2 (2021): 93–106. http://dx.doi.org/10.52970/grmapb.v1i2.103.

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This study aims to determine how much influence service quality dimensions have on customers' satisfaction who use BRI services. The model used in this study is observation, interviews, questionnaires, and literature study using a Likert scale. The method of determining the sample used is 96 respondents. The analytical method used is the multi-linear regression method. The results of this study indicate that all variables are simultaneously serviced quality dimensions consisting of Tangible (X1), Reliability (X2), Responsiveness (X3), Assurance (X4), and Empathy (X5) together have a positive i

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Goet, Joginder. "Impact of Service Quality on Customer Satisfaction among Nepalese Cellular Mobile Service Providers." Journal of Management 6, no. 1 (2023): 89–101. http://dx.doi.org/10.3126/jom.v6i1.58883.

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The objective of this study was to find out how satisfied customers are with Nepal Telecom and Ncell's mobile phone services. Both the analytical and the descriptive research designs were used in this study. All users of Nepal Telecom and Ncell mobile telephone services make up the study's population and 400 mobile telephone services user was considered as a sample of the study. In this study, correlation analysis was used to find the relationship between service quality factors and customer satisfaction and linear regression analysis was used to evaluate multiple independent variables that af

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Affiani, Musfarita. "Pengaruh Kualitas Pelayanan pada Kepuasan Peserta Pelatihan Dasar CPNS Kabupaten Tebo Provinsi Jambi." Eksis: Jurnal Ilmiah Ekonomi dan Bisnis 11, no. 1 (2020): 45. http://dx.doi.org/10.33087/eksis.v11i1.193.

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Service quality including reliability, responsiveness, assurance, empathy and tangibility had a positive and significant effect on the satisfaction of training participants for candidates for civil servants. Efforts to improve service quality can be improved through service provision by referring to the dimensions of reliability, responsiveness, assurance, empathy and tangible, where assurance and empathy can be used as efforts to improve the quality of services that are more optimal. Finance Keywords: Quality Services, Training Participants Satisfaction.

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Subaida, Subaida, Mansur Mansur, and Ridan Muhtadi. "STRATEGI KEANDALAN PELAYANAN PADA PT. BPRS SARANA PRIMA MANDIRI." Ar-Ribhu : Jurnal Manajemen dan Keuangan Syariah 1, no. 2 (2020): 265–74. http://dx.doi.org/10.55210/arribhu.v1i2.489.

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Introduction: The purpose of this study was to determine the service reliability strategy in serving customers. This service strategy is a supporting factor for the marketing activities of all products in order to achieve customer satisfaction. Methods: The research methodology used is a qualitative descriptive. Data collection techniques using observation documentation interviews. Results: The results of this study indicate that the reliability of this service is quite good and in accordance with its field. However, the SPM Pamekasan Bank does not have an ATM. In overcoming these

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Kim, Younhee, Seunghwan Myeong, and Michael J. Ahn. "Living Labs for AI-Enabled Public Services: Functional Determinants, User Satisfaction, and Continued Use." Sustainability 15, no. 11 (2023): 8672. http://dx.doi.org/10.3390/su15118672.

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Artificial Intelligence has emerged as a transformative force in public service delivery, promising improved efficiency and responsiveness to citizens’ needs, so it is essential to understand the functional factors that influence citizens’ adoption and intention to continue using such services. Drawing on the technology acceptance model, this study investigates the influence of six functional factors, namely, usefulness, ease of use, service reliability, service quality, responsiveness, and security, on the continued use of AI-enabled public services through the mediating effect of user satisf

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Izogo, Ernest Emeka. "Customer loyalty in telecom service sector: the role of service quality and customer commitment." TQM Journal 29, no. 1 (2017): 19–36. http://dx.doi.org/10.1108/tqm-10-2014-0089.

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Purpose The purpose of this paper is to examine how firms can influence customer loyalty through customer commitment by leveraging two constructs of service quality: service assurance and service reliability. Design/methodology/approach The analyses are based on 138 responses retrieved from experienced users of mobile phone services in one of the big cities in the South-eastern part of Nigeria through a survey questionnaire. The validity and reliability of the measurement model as well as the proposed hypotheses were examined through the partial least squares structural equation modelling proc

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Chakraborty, Sajib, and Omar Hegazy. "Reliability as a Service Revolutionizes EV and Charging System Reliability." IEEE Power Electronics Magazine 12, no. 1 (2025): 44–52. https://doi.org/10.1109/mpel.2025.3528584.

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Tho’in, Muhammad. "Pengaruh Faktor-faktor Kualitas Jasa terhadap Kepuasan Nasabah di Baitul Mal Wat Tamwil (BMT) Tekun Karanggede Boyolali." Muqtasid: Jurnal Ekonomi dan Perbankan Syariah 2, no. 1 (2011): 73. http://dx.doi.org/10.18326/muqtasid.v2i1.73-89.

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This study aims to determine (1) Is there a significant effect of service quality that consists of tangible, reliability, responsiveness, assurance, and empathy towards customer satisfaction.2 ) Factors of service quality dimensions of the most dominant. The results showed that: (1) There is a significant influence of the quality of service which consists of tangible, reliability, responsiveness, assurance, and empathy towards customer satisfaction. This is evident from the results of regression analysis is to obtain the value Fhitung > Ftabel (30,744 > 2,45) on a significance level of 5

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Федотов, Сергей, and Sergey Fedotov. "Professional reliability of service center personnel of automotive companies." Ergodesign 2018, no. 1 (2018): 41–45. http://dx.doi.org/10.30987/article_5bbf0a98798326.69644913.

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The results of the scientific investigations of psychological predictors of personnel professional reliability in service centers by the example of master-consultants in the interests of assurance from the point of view of labor psychology and ergonomics of service system competitive advantage of motor car trusts in the Russian market of services are presented.

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Poniman, Poniman. "ATTRIBUTES OF IMPROVING SERVICE QUALITY ON CONSUMER SATISFACTION WITH SERVQUAL APPROACH." Tibuana 3, no. 02 (2020): 42–47. http://dx.doi.org/10.36456/tibuana.3.02.2569.42-47.

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This research aim to find out service quality attributes that can increase customer satisfaction. One service company is CV. Nirwana which is engaged in the sale and service of office equipment maintenance. winning business competition company must create a strategy that can improve the quality of service to consumers.Themethod used in this study is the ServQual Method which includes 5 main dimensions, namely Tangibles, Reliability, Responsiveness, Assurance and Emphaty. The ServQual method is a tool used to measure the services or products of the quality of services received by consumers. Bas

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